Jun 16, 2015
The customer experience has emerged as the single most important aspect in achieving success for companies in all industries. With products becoming commoditized, price differentiation no longer sustainable, and customer demand, companies are focusing on delivering superior customer experiences. 

Along with developing various integration and automation tools to organize customer information better, companies are implementing principles to improve customer perception and satisfaction. For example the use of drones in the near future to provide a faster delivery than the regular delivery truck.

When Amazon announced in 2013 that it would start delivering products by small drones within 30 minutes of you purchasing them and this would be happening in the next few years, voices around the web reacted quickly. It seemed like half the reactions were jokes, as well as serious comments, relating to privacy, safety and other issues that will ultimately be real concerns that Amazon will have to address, while the other half just couldn't stop talking about shooting them down.

But, what is a drone? A drone is also called unmanned aircraft systems (UAS) and is an aircraft either controlled by ‘pilots’ from the ground or increasingly, autonomously following a pre-programmed mission. While there are dozens of different types of drones, they basically fall into two categories: those that are used for reconnaissance and surveillance purposes and those that are armed with missiles and bombs.
Here are some benefits that might surprise you about drones:
1. They can save lives. In natural and manmade disasters, UAS can be positioned to survey damage, locate stranded and injured victims, and assess ongoing threats without risking the safety of rescue teams and first-responders. 
2. They can support law enforcement. UAS can be used to search for lost children, provide tactical surveillance and suspect tracking, assist in accident investigations, and monitor large crowds.
3. They can contribute to safe infrastructure maintenance and management. Consider the difficulty of inspecting the underside of a bridge or the top of a skyscraper, not to mention the costs and risks. With UAS, scaffolding, cranes, or harnesses are not required. Just deploy the system to assess the structure's condition remotely.
4. They can streamline agriculture management. Using a crop management system to observe, measure, and respond to variability in individual plants, farmers can target areas requiring attention. By pinpointing these areas, farmers can provide care only where needed—improving yield, conserving resources, and avoiding waste.
5. They can give media access to hard-to-reach places. Aerial photography for a news broadcast or a blockbuster film can be efficiently, economically, and safely captured by a UAS.

Be ready to the idea of seeing drones everywhere in the near future, because, an estimated 30,000 commercial and civil drones could be circling the skies in the U.S. by 2020, according to the Federal Aviation Administration (FAA). The Association for Unmanned Vehicle Systems International (AUVSI) estimates that between 2015 and 2025, the drone industry will create 100,000 jobs and contribute $82 billion to the U.S. economy.

If you’d like to know more about our services and customer experience solutions, please e-mail inquiries to info2@govpartners.com or visit our website at Covertravelers.com
To Man or Not to Man, Is that the Question?
Unmanned Aerial Vehicles (UAV’s) are navigating their way through the friendly skies.  However, just like TNC’s (Uber, Lyft, Sidecar, etc) are threats to the taxicab industry, the aviation industry is somewhat intimidated by the use of UAV’s.  Over the years, traditional air transportation has been operating in accordance with government regulations.  The new ways of transportation may or may not be subject to the same restrictions, causing concern for the industry and customers. Maybe the answer is revamp the current regulations so that they are cross-functional for both legacy and new transportation providers, resulting in a transportation network that is subject to the same rules and regulations within their respective lanes. As the industry evolves, regulations evolve.

-Cynthia Karnik
Customer Experience Officer


Why organizations are changing their customer experience priorities? 

When regulating apps, smart cities need to be smart about privacy

Drones, Click Tracking and Improving Online Customer Experience

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