Product FAQs

Rice Cookers/Steamers

How does a rice cooker know when to ‘Keep Warm’?

  • The boiling temperature for water is 212°F.
  • As soon as all of the water has evaporated the temperature inside the inner pot immediately rises.
  • Rice cookers have a 'Keep Warm' Setting that can detect when the temperature rises above the 212°F.
  • When this happens it automatically turns to the 'Keep Warm' Setting.
  • This helps to ensure perfect rice every time.

How can I clean my rice cooker?

  • Unplug and allow to cool completely.
  • Always exercise extreme caution as the unit becomes hot during operation.
  • Soak the inner pot in hot, soapy water for a few minutes.
  • Wash with a non-abrasive pad.
  • Wipe the heating base with a damp cloth.
  • All other items can be washed with soap and hot water.
  • NEVER use an abrasive cleaner or steel wool.
  • Note: This unit SHOULD NOT be put in the dishwasher.

How can I reduce or stop the rice from sticking to the bottom of the pan or browning excessively?

  • Before cooking, rinse rice in warm water until water becomes clear. Then place the rice in the inner pot with fresh water.
  • Take care to use proper water to rice ratios.

How can I stop the water in the inner pot from boiling over the lid?

  • You may be using too much water.
  • Use a 1:1 ratio of rice to water plus 1/2 cup of water for white rice and a 1:1 ratio plus 3/4 cup of water for brown rice.