How to Communicate with Coworkers in Different Generations

Generations, like people, have personalities. Although there is danger in generalizing, it is important to understand the needs, motivations and value systems of each of the generations so you can work with well with people outside of your age-group.

multigenerational workforce

Veterans (1922–1944)

The Veterans born before WWII have values that were shaped by The Great Depression, the New Deal, World War II, and the Korean War.  These values emphasize civic pride, loyalty, respect for authority, dedication, sacrifice, conformity, honor and discipline. This is a generation that is driven by duty before pleasure.  In the workforce they are stable, loyal, hardworking and employed with their company for 30 years or more.  To them, work is a privilege.

Baby Boomers (1945–1963)


X’ers (1964–1979)



Nexters (1980–2000) also known as Millenniums


This group of individuals is on track to be the most educated generation in American history. They are also more ethically and racially diverse than older adults, and they are known to be confident, self-expressive, liberal, upbeat and open to change. They are also history’s first “always connected” generation. Steeped in digital technology and social media they often treat their multitasking handheld gadgets like body parts. Statistics have shown that 8 in 10 sleep with their cell phone glowing by the bed.

Their entry into careers and first jobs has been set back by the recession but this does not curtail the positiveness of this generation. They tend to be much more upbeat than their elders and 9 in 10 either say, “They currently have enough money or they will eventually meet their long-term goals.”

6 Ways to Integrate into a Multi-Generational Workforce

Whether you’re just starting out in the work-world or already have a corner office, here are 6 things to keep in mind in order to integrate effectively and position yourself for success in the multi-generational workforce.

1. Respect

When you have a great idea and you want to share it with top management, do so with well laid out thoughts and be sure to speak with your direct manager to inform them what you have just shared with a senior member of the organization. In this way you will not be viewed as bypassing your manager and rather keeping him or her well-informed.

2. Demonstrate a Strong Work Ethic

Although we all love time off and want a balanced life, when at work, it is important to contribute 150% and demonstrate the use of the incredible knowledge base you have. Express your ideas with a positive and “can do” attitude. Communication skills are critical to ensure people listen to your ideas.

3. Use Your Manners

Regardless of which generation you belong to, it’s important to be very kind, considerate and have proper manners in the workplace.  “Please” and “Thank You” are magic words.

4. Questions are your Secret Weapon

Questions can unlock the gate to new and improved processes or products As opposed to using “why” questions, I suggest using, “What can we do to improve our processes, our procedures, etc. etc.?”

Ask the questions as if you are trying to clarify in your own mind the best approach to use.People need to first understand you are seeking knowledge. When they understand this, they will be more than happy to share their stories, their competence, their skills and expertise with you.

5. Use Your Energy and Passion to Develop Solutions to Major Business Issues

Passion can be very contagious. What you need to do is express it with true belief and logical thinking so that the other generations will become equally as engaged and excited. You can certainly be the change agent that is needed in most organizations.

6. Learn to Communicate

Some generations are well-connected with Facebook, Twitter, texting, e-mail, etc while others prefer old-school handshakes and face to face communication. If you’re more digitally savvy than your coworkers or boss, share your knowledge. But don’t forget that the best relationships are still made in person, away from a computer or smart phone.

The Takeaway

People work across age-groups more now than ever. Combine your talents and knowledge with the expertise and experience of others and you will build the respect and the trust that you will need to succeed in a multigenerational workforce.




Featured photo by Victor1558