People Innovation Excellence

A Staffing Emergency

staffing emergencyPicture source:

Recently, there have been two problems which affected the performance of the Emergency Department, that are the increase in the number of patients and the decrease in staffing which resulted the Emergency Department to be overcrowded. These problems can be described and analyzed by using two mathematical models that are prescriptive and descriptive model. However since emergency department are large, complex, and highly dynamic discrete event simulation tools are more suitable than those two models. Hospital management must involve directly in the development of the simulation tool: this projects objective was to develop a generic process of Emergency Department performance which has two phases, the first one is a field study (interviews and observations conducted in five hospitals) and the second is developing the actual simulation tool to validate the simulation tool, each of the five Emergency Department’s studied were modified and the result were compared to the actual data obtained from the observations and hospital’s information systems.

There are four types of systems that are natural or human made, physical or conceptual, static or dynamic, and open or close. We can classify the system in this article into each one of these.

First, we classified this as a human made system, because the whole components of the system was created by human not connected to any natural environment.

Secondly, we classified this system as a conceptual system, because there are no physical appearance, and

Third, this system also can be classified as a dynamic system, because the article talks about developing the simulation tool to maximize the performance of the Emergency Department (workflow)


  1. Juan Yeremia (1801438063)
  2. Kesyad Joanda (1801446411)
  3. Nabila Vegaputri (1801431025)
  4. Felicia Pangestu (1801394811)
  5. Dimas Hadiprakoso (1801394616)
  6. Arvin Ramanda (1801454363)

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