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Frequently Asked Questions

Comfort - Portable Heating

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Popular FAQ's

  • What is an oil-filled heater?

    Oil-filled heaters are among the most common electric heaters available, and heat the air both by convection and to some extent by radiation.An electric heating element heats the oil inside the radiator, which then transfers heat to the radiant surface, where it is exchanged with the surrounding air.

  • What is a fan coil?



    PTC products use ceramic heating elements. Ceramic elements mean the appliance can adjust heat output and consequently consume less power. The lower the room temperature, the more heat is delivered by the appliance; as room temperature rises, heating elements put out and consequently power consumption is reduced.

  • What is a fan heater with a traditional heating element?


  • Can the products be used with extension cords?

    Our products should not be used with extension cords.

  • Can I paint the appliance?

    Products should not be painted.

  • What are comfortable indoor conditions?


  • What precautions should be taken before using the appliance?

    Always check the appliance and the power cord.

    Never cover the appliance, even temporarily, to prevent the risk of overheating.

    Keep the appliance away from flammable objects.

    Completely unwind the power cord whenever using the appliance.

    Do not let water penetrate into the appliance.

    Make sure the appliance's rated voltage corresponds to the mains power supply.

  • Can I disassemble the appliance?


  • Why are there different types of thermostats?





    If you need instant heat for a short period of time, we suggest traditional or ceramic fan heaters. If, on the other hand, you need longer-lasting heat, we suggest fan coils or oil-filled heaters.When choosing the appliance, you also need to consider the size of the room it will be used in.

  • How should I clean the appliance?

    Before cleaning the appliance, make sure it is unplugged.Use a damp cloth to clean the appliance.Never use abrasive products, as these may damage the appliance.It is recommended to clean the inside and outside of the grills on the appliance at least once a year (using a vacuum cleaner where necessary).

  • How does the appliance work in fan-only mode?

    The motor runs, however the heating elements are not activated.


    Carefully follow the information provided in the instruction booklet.

  • Are there any suggestions regarding how to use my appliance?

    Never insert any objects into the appliance.Always keep the product out of reach of children and animals. Never use the appliance in rooms where there is the risk of fire. If the power cord is damaged, have it replaced by the manufacturer, or contact an authorised service centre.

  • What are decibels - dB(A)?

    The decibel is the international unit of measure for noise.

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