Nature of the Work

Automotive service technicians inspect, maintain, and repair automobiles and light trucks that run on gasoline, electricity, or alternative fuels, such as ethanol. They perform basic care maintenance, such as oil changes and tire rotations, diagnose more complex problems, and plan and execute vehicle repairs.

Automotive service technicians' and mechanics' responsibilities have evolved from simple mechanical repairs to high-level technology-related work. Today, integrated electronic systems and complex computers regulate vehicles and their performance while on the road. This increasing sophistication of automobiles requires workers who can use computerized shop equipment and work with electronic components while maintaining their skills with traditional hand tools. Technicians must have an increasingly broad knowledge of how vehicles' complex components work and interact. They also must be able to work with electronic diagnostic equipment and digital manuals and reference materials.

When mechanical or electrical troubles occur, technicians first get a description of the problem from the owner or, in a large shop, from the repair service estimator or service advisor who wrote the repair order. To locate the problem, technicians use a diagnostic approach. First, they test to see whether components and systems are secure and working properly. Then, they isolate the components or systems that might be the cause of the problem. For example, if an air-conditioner malfunctions, the technician might check for a simple problem, such as a low coolant level, or a more complex issue, such as a bad drive-train connection that has shorted out the air conditioner. As part of their investigation, technicians may test drive the vehicle or use a variety of testing equipment, including onboard and hand-held diagnostic computers or compression gauges. These tests may indicate whether a component is salvageable or whether a new one is required. Accuracy and efficiency are critical in diagnosing and repairing vehicles, as parts are increasingly expensive, and timely repairs allow shops to take on more business.

During routine service inspections, technicians test and lubricate engines and other major components. Sometimes, technicians repair or replace worn parts before they cause breakdowns or damage the vehicle. Technicians usually follow a checklist to ensure that they examine every critical part. Belts, hoses, plugs, brakes, fuel systems, and other potentially troublesome items are watched closely.

Service technicians use a variety of tools in their work. They use power tools, such as pneumatic wrenches, to remove bolts quickly; machine tools like lathes and grinding machines to rebuild brakes; welding and flame-cutting equipment to remove and repair exhaust systems; and jacks and hoists to lift cars and engines. They also use common hand tools, such as screwdrivers, pliers, and wrenches, to work on small parts and in hard-to-reach places. Technicians usually provide their own hand tools, and many experienced workers have thousands of dollars invested in them. Employers furnish expensive power tools, engine analyzers, and other diagnostic equipment.

Computers are also commonplace in modern repair shops. Service technicians compare the readouts from computerized diagnostic testing devices with benchmarked standards given by the manufacturer. Deviations outside of acceptable levels tell the technician to investigate that part of the vehicle more closely. Through the Internet or from software packages, most shops receive automatic updates to technical manuals and access to manufacturers' service information, technical service bulletins, and other databases that allow technicians to keep up with common problems and to learn new procedures.

High technology tools are needed to fix the computer equipment that operates everything from the engine to the radio in many cars. In fact, today, most automotive systems, such as braking, transmission, and steering systems, are controlled primarily by computers and electronic components. Additionally, luxury vehicles often have integrated global positioning systems, accident-avoidance systems, and other new features with which technicians will need to become familiar. Also, as more alternate-fuel vehicles are purchased, more automotive service technicians will need to learn the science behind these automobiles and how to repair them.

Automotive service technicians in large shops often specialize in certain types of repairs. For example, transmission technicians and rebuilders work on gear trains, couplings, hydraulic pumps, and other parts of transmissions. Extensive knowledge of computer controls, the ability to diagnose electrical and hydraulic problems, and other specialized skills are needed to work on these complex components, which employ some of the most sophisticated technology used in vehicles. Tune-up technicians adjust ignition timing and valves and adjust or replace spark plugs and other parts to ensure efficient engine performance. They often use electronic testing equipment to isolate and adjust malfunctions in fuel, ignition, and emissions control systems.

Automotive air-conditioning repairers install and repair air-conditioners and service their components, such as compressors, condensers, and controls. These workers require special training in Federal and State regulations governing the handling and disposal of refrigerants.Front-end mechanics align and balance wheels and repair steering mechanisms and suspension systems. They frequently use special alignment equipment and wheel-balancing machines. Brake repairers adjust brakes, replace brake linings and pads, and make other repairs on brake systems. Some technicians specialize in both brake and front-end work.

Work environment:

While in 2008, most automotive service technicians worked a standard 40 hour week, 24 percent worked longer hours. Some may work evenings and weekends to satisfy customer service needs. Generally, service technicians work indoors in well-ventilated and well-lighted repair shops. However, some shops are drafty and noisy. Although many problems can be fixed with simple computerized adjustments, technicians frequently work with dirty and greasy parts and in awkward positions. They often lift heavy parts and tools. As a result, minor workplace injuries are not uncommon, but technicians usually can avoid serious accidents if safe practices are observed.


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