Quality Concepts and Statistical Applications

1.Deming’s Philosophy and why it creates controversies

Dr. Edwards Deming’s management philosophy advocates for organizations to enhance the qualities of their products and services in order to optimize economic gains. Despite the philosophy benefiting many organizations that have embraced it, questions have been raised over some of its suggestions. The fact that the Deming’s philosophy discourages the need for companies to depend on inspections has led to many questioning its validity. This is due to the strict standards that companies must comply with in their products and services. Secondly, many have questioned Deming’s suggestion that companies should eliminate slogans and targets. This is because some see targets as a way of retaining focus and slogans as a way of boosting workers’ morale. Thirdly, Deming advises companies to work with a single supplier and avoid giving tenders to the most economic bidder. Some organizations view picking the most economic tenders as leads to greater financial returns.

2.Application of Deming’s concept of variation in classrooms

Deming’s concept of variation suggests that variations are inevitable in products services or people. In the classroom set up, a lecturer or instructor must understand that students are different and therefore it may necessitate the use of different approaches in teaching and giving instruction. Variations could be common cause or special cause.

  1. Causes of variation

Common cause variations arise due to mistakes, errors and other problems in the product’s build while special cause variations result from unique events in the products environment this includes strikes and weather conditions.

4.Application of Deming’s 14 points in college education

If applied in the collage set up, the Deming’s philosophy could lead to a better understanding between the students and the school’s management which could enhance performance. In the college set up, the teaching staff would assume the role of managers and the students become the clients/ customers. The lecturers could thus use Deming’s theorem to improve the quality of their services leading to better performance by the students.

5. Juran’s philosophy

Dr. Juran’s Philosophy consists of three essential points: quality planning, quality control and quality improvement.  Like Deming’s philosophy, it advocates for the provision of training and the necessity to embark on problem solving in a bid to improve quality.

  1. Juran’s quality trilogy

The three essential points of Juran’s philosophy form the Juran trilogy. They are quality planning, quality control and quality improvement. Both finance departments and the human resource department can employ the trilogy to improve the qualities of their services.

  1. Crosby’s philosophy

Crosby’s philosophy advocates for companies to strive to reduce waste and improve efficiency. Unlike Juran’s and Deming’s philosophies it majors mostly on waste reduction.

8.Conclusion: Quality philosophy that I feel more comfortable with

It is important for companies to consider the strong points of all the philosophies and implement them in the areas where they yield the best results. The concept of waste reduction and improvement of efficiency, as advocated by Crosby, could be incorporated in the Juran and Deming philosophies in order to achieve optimum results. Overall, Deming’s philosophy stands out as a more authentic one than the other two, since it has been invariably proven in renowned companies such as Mitsubishi.