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Simple Soft Deluxe Water Softening and Filtration System

Owners Installation and Operation Manual

Software Version 4.0
Simple Soft Deluxe System Owners Manual - Version 4.0 Page 1

Every day, thousands of billions of tons of water evaporate from the earth's surface. As the heat of the sun evaporates the water and draws it from the earth's surface into the atmosphere, many impurities are left behind. The water vapor eventually cools to form clouds and then falls back to earth as precipitation. On its way from the clouds to your faucet, soft rain water dissolves and absorbs a part of almost everything it passes. The falling rain cleans the air as it falls. Unfortunately the impurities that were removed from the air have not left; they have just been relocated through the water onto the ground. Gases and other contaminants can cause undesirable tastes, colors and odors. Rain falls onto the ground, collecting sediments like rust, sand and algae. The water eventually finds its way to a surface water supply or percolates downward and collects in an aquifer. As it percolates through the earth, the water can absorb hardness minerals, iron, heavy metals, radioactivity, organic contaminants, and many other complex elements and compounds. Water can also collect numerous harmful man-made chemical impurities throughout this cycle. These synthetic chemicals are generally odorless, colorless, and tasteless; and can often be lifethreatening. The statement, "my parents drank this water for 75 years and it never hurt them", is no longer a valid excuse to not be concerned with water quality. There has been a massive global increase in harmful chemical waste over the last 50 years. The scientific and medical community has not had time or the ability to study the long-term health effects of the more than 70,000 harmful chemicals that can be found in use today. Approximately 1,000 new synthetic chemical compounds are entering the industrial marketplace each year. Precipitation falls upon commercial and municipal dumpsites, toxic waste sites, industrial refuse depots, military test sites, leach fields, mining operations, farmers fields etc... Where it dissolves minute amounts of the toxic chemicals present and carries them along. The United States Government estimated in 1986 that close to two percent of the nation's ground water supplies were moderately polluted by sources such as hazardous waste dumps and leaking landfills. Industrial wastewater is also a major source of water contamination. When certain chemicals come in contact with others, they create new compounds. Chemicals that are considered generally acceptable in controlled amounts may react with other elements and/or chemicals to form new compounds that could be highly carcinogenic. Chlorine is one of the best-publicized examples; it reacts with organic matter in water and forms deadly trihalomethanes. Hard water is probably the single largest threat facing the American home in the 21st century. Hard water can coat your family, your home and your appliances with thousands of pounds of inorganic mineral rock-scale each and every year; hard water slowly destroys everything it touches. Left untreated, hard water costs you money, ruins your lifestyle and can even lower the value of your home. No one needs to tell you that you're living with Hard Water though. Soap doesn't lather easily, glasses are cloudy after washing, a ring forms around the bathtub, faucets and shower heads are crusty, laundering results are poor and there are many other easily recognized signs. There are several degrees of water hardness. Even moderately hard, can seriously damage the plumbing system in your home and, in time, cause inconvenient and expensive problems.
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Hard water is a poor cleaner because it is loaded with a variety of impurities. These dissolved impurities react with certain chemicals found in soap to form a gummy, insoluble curd. This soap curd clings stubbornly to everything it touches. The ring around your bathtub is curd. That same curd causes your hair to become dull and hard to manage. Soap curd clogs skin pores and prevents your natural oils from moisturizing your skin. This dryness causes itching and also aggravates skin conditions like psoriasis, eczema and acne. Soap curd is especially noticeable by the scummy film it forms on dishes, glassware, walls and floors. Hardness and other dissolved solids combine to form the residue you see as spots on glasses, crockery, cutlery and shower enclosures. Hard water harms fabrics Laundry washed in hard water takes on a gray color and wears out faster than expected. With hard water in your washing machine, it's almost impossible to wash clothes white - even when you use large amounts of detergent and bleach. Minerals and insoluble particles in hard water trap dirt and soap curd in the fabric of your clothes and linens. These deposits give fabric a dull gray "washed-out" look and cause the clothing fibers to be brittle. Your clothes and linens then feel harsh and rough - they deteriorate faster. Hard water harms foods Some vegetables such as peas and beans become tough and unpalatable when cooked in hard water. Baking with hard water imparts an undesirable taste from the hardness minerals into your food. Tea, Coffee and other beverages prepared with hard water taste awful and often contain flakes of hardness. Hard water affects your house plumbing Perhaps the greatest damage done by hard water is the damage that you can't easily see. Water heaters, humidifiers, boilers and household pipes become lined with an increasingly thick layer of calcium and magnesium scale. As this scale builds up, the water flow in your pipes diminishes to such a point that new piping is usually the only realistic option to remedy the situation. Hard water scale inside a water heater forms an insulating layer that prevents the burners or heating elements from heating the water efficiently. Just 1/8" of scale inside the tank can require up to 30% more fuel to heat the water to the desired temperature.

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How water hardness is measured Water hardness is measured in imperial Grains per Gallon (gpg). A grain, in this case, is the weight of an average dry grain of wheat, approximately 1/7000th of a pound. The water treatment industry generally uses the following standards to classify water hardness.

Soft Water Slightly Hard Water

0 - 0.5 gpg .5 - 3.5 gpg

Moderately Hard Water 3.5 - 7 gpg Very Hard Water Extremely Hard Water 7 - 10.5 gpg 10.5 gpg and greater

THE CRIMES OF HARD WATER, METALS & CHLORINE Increased Water Heating Costs Damaged Clothing Excessive Soap Consumption Pipe Scaling Faucet and Fixture Damage Skin Problems Unpalatable Food Undesirable Tastes and Odors Premature Appliance Failure Unsatisfactory Laundry Results Unpleasant Tastes & Odors in Water Staining on Faucets, Fixtures & Appliances

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Principles of Ion Exchange The smallest units that make up chemical compounds and still retain the properties of those compounds are called molecules. Molecules are made up of atoms or groups of atoms. Electrically charged atoms are called ions. The charge of a single ion can be either positive or negative - Ions of metals and of hydrogen are usually positively charged and are called cations. Ions such as chlorine, nitrate, phosphate, fluoride and sulfates are negatively charged and called anions. Certain insoluble materials are made up of large ions forming a skeletal structure containing oppositely charged ions. These ions can be exchanged with other similar ions in an ion exchange. The first commercial application of ion exchange was water softening in 1905. Since then, ion exchange has been the most reliable method of softening and conditioning water in homes and industry. The Conditioning of water by ion exchange relies on the replacement of the calcium and magnesium ions in the water by an equivalent number of sodium ions. The Conditioning process may be illustrated by the following equation:R2. Na +
Sodium Resin Ion Exchange

Ca(HCO3)2 =
Calcium water Bicarbonate in

R2 . Ca +
Calcium Resin Ion Exchange

Sodium Water Bicarbonate in

Obviously, the system can only exchange a certain amount of hardness and other contaminants. This is referred to as the capacity of the resin. The capacity of the resin is referred to as grains of calcium carbonate hardness removed per cubic foot of resin or Milliequivalents per liter. When the capacity has been exhausted, the resin needs to be regenerated with a solution of sodium chloride (brine) as follows:R2.Ca +
Calcium Ion Exchange Resin

2NaCl =
Sodium Chloride Brine

2 R.Na +
Sodium Ion Exchange Resin

Calcium Chloride Waste

Your Simple Soft Deluxe System can be regenerated with Potassium Chloride if desired. Over the years the composition of ion exchange media has advanced, reflecting sophisticated global technological advances. Ion exchange resins used in your Simple Soft Deluxe System are made in the USA, without harmful toxic solvents. This media is designed to be physically and chemically strong while making water that feels good, tastes great and works hard for you.

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Pur-Gard, Annual Cleaning and Disinfection

Like any other hard working appliance, water softeners do get dirty, and suffer from wear and tear during their service life. Water softeners should be cleaned and disinfected annually, or at least after every 1,000,000 grains of hardness processed. A proper cleaning, disinfection, and maintenance schedule will keep a water softener working well to protect you. Disinfection schedules depend largely on your raw water quality and your water usage habits. Even safe city water can contain a multitude of invisible contaminants, like bacteria, sediment, chlorine, pesticides, herbicides, hardness minerals, and radioactive particles. These contaminants are highly diluted in city water but can concentrate and accumulate inside water softeners and other water treatment devices. When contaminants accumulate in a softener or filtration system, they can seriously impair its ability to function properly, degrade water quality, and possibly even result in premature mechanical wear or failure. It is now common knowledge that mold, fungus, and bacteria can live in all water supplies, even ones that use chlorine/chloramine. Chlorine protects us from many dangerous organisms that can live in water. Some organisms have evolved tough defenses like mucous layers to protect them from chlorine. These disinfectant-resistant bacteria and other organisms live and travel in many city water supplies looking for a home where they can multiply. Some organisms can clump together along with other contaminants to form a slimy biofilm that creates a safe home for rapid bacterial growth and accumulation. When bacteria grows in colonies like this, it can rapidly contaminate anything that it touches and cause significant harm to the softeners ability to clean the water as well as possibly creating a risk to your health. Salt brine tanks are especially vulnerable to contamination with living organisms. It is now common knowledge that certain bacteria live in salty water and can survive the drying process and be introduced into your system inside each bag of salt that you add to the brine tank. Once in your brine tank, these bacteria quickly colonize the area and combine with others to contribute to the unpleasant odor and appearance of a typical brine tank. Water softeners can become a home for bacteria to grow and unwanted contaminants to accumulate On-board cleaning and disinfection systems like Pur-Gard allow a water softener to continuously protect itself with a maintenance dose of cleaning and disinfection chemicals to help minimize bacterial contamination and dissolve accumulated contaminants. Just like brushing your teeth every day, this advanced technology maintains a good baseline of protection between detailed cleaning and disinfection procedures.

Your Simple Soft Deluxe system includes a drip injection system. Your system will use varying amounts of Pur-Gard fluid, depending on your water consumption habits and raw water chemistry.
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Pur-Gard is designed to: Clean ion-exchange resin without damaging structured matrix media Create an inert protective coating on metallic moving parts Clean and lubricate all moving components Create an unhealthy environment for bacteria in the system Activate Purafeel technology on compatible systems Enhance self-sanitization process on compatible systems

Always keep your Pur-Gard reservoir full to ensure proper system performance, longevity & efficiency. The better you treat your system, the better it will protect you

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The Simplicity Series

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System Features & Benefits

Efficient Your Simple Soft Deluxe System learns your lifestyle and adapts itself to meet your needs, allowing the Simple Soft Deluxe System to deliver soft water to your home while saving you salt, water and electricity. Upgradeable Designed for the future, your Simple Soft Deluxe System is capable of being modularly upgraded, as new technologies are developed to accommodate for rapidly degrading water conditions. The Evertech control center can be updated with the latest software updates & upgrades as they become available. Reliable The mechanical subsystem in the Simple Soft Deluxe System is revolutionary in its own right. The Simple Soft Deluxe System is built around Open-platform TM technology, building on a 40-year legacy of reliable design and using 21st century composite materials to ensure reliable and dependable performance. Safe Every Simple Soft Deluxe System is handcrafted by skilled artisans in a world-class ISO 9001:2000 facility to provide you with a water treatment system that exceeds industry safety, manufacturing & quality control standards to give you peace of mind. Simple Advanced manufacturing methods and skillfully crafted computer hardware & software makes the Simple Soft Deluxe System one of the easiest water softening systems to own and operate.

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Your responsibilities as an equipment owner

Your Simple Soft Deluxe System is manufactured to be efficient and very reliable. To ensure continued performance while keeping your system operating within manufacturers specifications, the following operating conditions must be ensured by you, the equipment owner:

Water Pressure Regulator The influent water pressure into this water system must be regulated by a code-compliant pressure-regulating device not to exceed 75psi. Water pressures below 50psi will not allow your system to function properly. Power Protection Power to this system must be supplied by an unswitched 110VAC supply. Surge protection is mandatory and is to be supplied by you, the equipment owner. The use of a UPS (Uninterruptible Power Supply) is encouraged. Salt This water system uses salt to clean itself. The brine tank must be filled with a high quality pellet or cubed salt to ensure system operation. Rock salt is usually not suitable for this system, as it usually contains high levels of impurities that can possibly compromise the system functionality. Consult with your local water professional to decide on the best salt for your application. Pur-Gard The Pur-Gard injection feeder should be kept full to ensure proper system operation and maximum efficiency. Pur-Gard works synergistically with the Matrix 525-3 media and Chlorgon to ensure the very best water taste and feel. Check the level of your Pur-Gard feeder each time you fill your brine tank with salt. Annual Cleaning and Disinfection Water chemistry changes over the years and will have an effect on your systems ability to do its job. Natural attrition on the system due to chlorine & wear will usually occur at 3-5% per year, even when protected with Pur-Gard. Your system should be cleaned, disinfected and recalibrated annually to ensure your system is performing at optimum levels and that you stay current with the latest technologies and software updates, and upgrades as they become available. Periodic replacement of media While built to the highest standards, certain media in your Simple Soft Deluxe System will need to be replaced periodically by your local authorized service agent. Replacement intervals vary depending on your water chemistry and water consumption habits. Consult with your water specialist during your annual inspection/tune-up service to ensure that you enjoy the very best water quality.

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System Installation & Start-up Guidelines

Clear the installation area and carefully sweep the floor where the system will be installed. Test home water pressure and make sure it is 50 75 psi static. A code-compliant pressure regulator must be installed to protect the system on all municipal water installations. Check to confirm that the water heater has adequate heat expansion protection to protect the system from hot water damage. Connect to house plumbing using code approved methods & materials and ensure that a bypass device is installed. Install surge protector or uninterruptable power supply. Install poly pipe or equivalent to the system drain fitting and terminate to sewer drain in a code-approved manner. Bypass System. Run bathtub cold to purge piping of debris and chemical residue from installation, this will take approx. 15 minutes at 3gpm. Leave bathtub running and slowly open the inlet valve to the system. Slowly open the outlet valve from the system. Observe flow of water from the bathtub. Water will become a dark brown/black color. This color is caused by the system disinfectant/preservative as well as dust from shipping & handling. Allow water to run until clear. Observe water for particles. If resin or chlorgon particles are found in the water, bypass the system and call tech-support. Turn off bathtub cold Press the star button to enter programming mode Program the system according to the programming instructions in this manual Short cycle the system by stepping it through each cycle step Observe the system during each cycle and advance to the next cycle by pressing the star button. Once the system has been advanced to normal operating mode, test the water at any faucet that is softened by the system to ensure proper output water quality.

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System Control & Operation

Your Simple Soft Deluxe System incorporates a highly sophisticated microprocessor control system, making it as efficient and reliable as possible. All system settings are pre-programmed at the factory and then carefully calibrated by your installer for your exact water chemistry. Your Simple Soft Deluxe System incorporates flash EEPROM memory and an innovative power backup system, which means that your system programming should never have to be reset, even in the event of a power outage.

Normal Operating Mode

In normal operating mode, the display shows the time of day and remaining capacity:

8:00 am 1600GL Simple Soft Deluxe

When the system determines that it is necessary to clean, the display will show the time of day and the word CLEAN, indicating that a delayed cleaning cycle will be started at the programmed time of cleaning:

8:00 am CLEAN Simple Soft Deluxe

Cleaning mode
In cleaning mode the display shows the current cleaning cycle step description and the remaining time for that cycle to execute:

Cycle Time: Tank Fill

The control valve can be advanced to service mode at any time by repeatedly pushing the star button, and manually advancing it through the cleaning cycle steps.

Flow meter
In service mode the display will show the time of day and remaining capacity; the remaining capacity counter counts back per unit, i.e. per gallon. By opening a faucet after the unit, the correct functioning of the flow meter can be checked by means of this counter.

Power-Failure Handling
In the event of a power failure, your systems integrated Snapshot memory system will retain all programmed data for an indefinite period of time. The system will maintain the correct time of day during a period of several hours; in the case of a prolonged power failure, the time of day might not be maintained; if this happens, the time of day indication will, when the power supply is re-established, be flashing, indicating that the time of day needs to be set. All other programming is unaffected.

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If a power failure occurs during the execution of an automatic cleaning, the control valve will immediately return to the service position; when the power supply is re-established, the control valve will stay in the service position for 60 sec. and restart a complete cleaning cycle to ensure that your quality is returned to normal as quickly as possible.

Critical Software/Hardware failure

In the event of a critical failure, the display will show the message:

CALL FOR SERVICE 1-800-454-3429

Call your local service provider for help.

End-user programming is generally not necessary. If you need to change programming, the following procedure should be used:-

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Programming instructions at the End-User level
1. Accessing the End-User level: Make sure that the system is in the service mode. Push the STAR button; the display will show:


8:00 am

You are now in the End-User level; use the STAR button to advance through the different programming parameters. 2. Available programming parameters: Time of day setting: The display will show:

Push the button or

8:00 am
button to set the correct time of day.

System Efficiency

The display will show:

Efficiency: Low-----|----High
Push the button or button to select the level of efficiency that youd like to operate your system at. Best performance is usually realized when the efficiency level is kept in the middle. Water Hardness The display will show:

Water Hard:20 Grn

Push the

button or

button to enter the hardness to tested level in grains per gallon.

Iron Chemistry The display will show:

Iron Level: Parts/Billion

Push the button or


button to enter the tested amount of ferrous (clean water) iron in your water Page 15

Simple Soft Deluxe System Owners Manual Version 4.0

Antibacterial Override The display will show:

Override: 7 Days Antibacterial

Push the button or button to adjust the number of days the system will clean if water usage does not initiate the system to perform a cleaning cycle. Due to advance fractional brining technology, the system will only use the exact amount of salt to match the amount of water that you have used. If you havent used any water, the system will simply backwash and inject Pur-Gard, keeping your water fresh & saving you money.

Delayed Cleaning Mode The display will show:

Clean At: 11:00pm

Push the button or button to adjust the time in which you want the system to clean at, if left in this mode the system will perform its regeneration at the programmed time of regeneration. Immediate Cleaning Mode The display will show:

Clean In 10 Sec.

If the control is left in this position, the counter timer will count down to 0 sec and start a manual cleaning cycle. To cancel this mode, push the button before the counter timer has reached 0 sec.

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Diagnostics Mode
Your Simple Soft Deluxe System incorporates highly advanced logic, record-keeping and diagnostics functions. Diagnostics mode is accessed as follows:Press the UP arrow and hold it for 5 seconds after which you will see the following display:-


Pressing the STAR button will allow you to advance through each of the informational displays as follows:-

Clean xxx days ago In Srvc xxxx days Cleanings : xxx TotVol: xxxxxxx GL LastCln@ xxxxx GL PeakFlow xxx GPM AvgVol: xxxx GL/d WaterHard: xx gpg Clean at : xx:xx am/pm Override: xx Days Cycle Time: Srg/Sag: Power Outages: xxxx xxxxxx.xx Flow Rate xx gpm

Days since the system last cleaned Total number of days that system has been in service Total number of cleanings since system was first installed Total volume of water processed by the system since first installation or software update The number of gallons processed since the last cleaning The HIGHEST flow rate ever sensed through the system The average daily water consumption recorded by the system The programmed water hardness level The designated system cleaning time The antibacterial cleaning override interval Individual cycle times and descriptions Number of power surge or sag conditions recorded by the system that have forced a microprocessor reset Number of Power Outages sensed by the system since installation Firmware and Software version ID Realtime Flowmeter display

After the last diagnostic display, you will see the following:-


Pressing the UP Arrow will return you to Normal Operating Mode, or you can press STAR to advance to the first diagnostic display again.

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Understanding how your system operates

Water softening process
Your system is designed to remove hardness and certain metals from your water through the processes of ion exchange. Your system should only be used on water that is microbiologically safe. For optimum performance, the Simple Soft Deluxe System should only be installed when the following operating criteria are met:Minimum 40 F 40psi 0gpg 6.7 0ppm 10 ppm 0 CFU 0 ppm 0 ppm 40 F Maximum 75 F 80psi 90gpg 8.7 1ppm 900 ppm 0 CFU 5 ppm 4 ppm 90 F

Water Temperature Water Pressure Influent Water Hardness Influent pH Influent Iron Influent TDS Pathogenic Bacteria Chlorine Chloramine Ambient Temperature

Evertech control center operational process

Your Simple Soft Deluxe System is smart as a result of the proprietary Evertech control center. This advanced microprocessor control system incorporates the latest hardware and software to ensure that your water is continuously soft. Your system can also be upgraded with the latest software and hardware as they become available. See your authorized dealer for more information.

During Service The control center constantly monitors your water usage in your home, learning your lifestyle and adapting itself to ensure that you have a consistent supply of softened water. The control center makes daily decisions about how and when it should clean itself using the latest algorithms that consider your water usage habits, water hardness, iron level and various other factors. Your system will periodically perform an antibacterial cleaning. This cleaning cycle will occur after a designated period of time (we recommend at least every 7 days to minimize bacterial growth). This cleaning routine will inject Pur-Gard into your system and possibly even use salt to clean itself, depending on your water usage. If you havent used any water during the interval, the system will not use any salt during the antibacterial cleaning cycle. During Cleaning Once your system determines that it needs to be cleaned, it will initiate a cleaning cycle at the pre-programmed cleaning time. The cleaning cycle is controlled by the Evertech control center and cycle times will vary depending on your water usage habits.

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The system cleaning sequence is as follows:-

System Protector Tank Fill Percolation

Ion-Displacement & Pur-Gard Injection

Your system will educt a measured dose of PurGard from the brine system. Your system will fill will a measured amount of clean water that is determined by your water usage habits. Your system now enters a rest period to allow sufficient contact time between the Pur-Gard, water and salt. The system is online at this time and continues to provide you with softened water for your home. The system goes offline at this time and stays offline until the cleaning cycle is complete. Any water used in the home during this and subsequent steps of the cleaning cycle will not be softened by the system. Your system will inject Pur-Gard into the media tank, at the very lowest point, where the media is the cleanest. Your system will extract brine water from the brine tank and apply it to the cleanest media at the bottom of the media tank. This up flow or counter current cleaning process maximizes your system efficiency, minimizes the environmental impact of your system and creates softer water for you. Your system vigorously rinses the media bed to reclassify the media, remove pockets of brine and purge broken resin beads. The number and duration of rinsing pulses will be calculated by the system based on your water usage history. Your system purges a small amount of water through the media bed to prepare for service.

Pulsed Vortex Rinse


At the completion of this sequence, the system will bring itself online & return to normal operating mode.
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Hard (untreated) water to service
1. 2. 3. 4. 5. 6. 7. 8. 9. Open or defective bypass Loss of resin Valve in regeneration Change in raw water hardness Unit fails to regenerate Valve fails to draw brine Resin Attrition No salt in brine tank Leak at riser tube

1. 2. 3. 4. 5. 6. 7. 8. 9. Close or verify bypass Refer to problem Loss of resin Check system clock to verify correct time of day Adjust programming accordingly Refer to problem System fails to clean Refer to problem Valve fails to draw brine Clean resin bed and/or add more resin to the tank Add salt Verify that riser tube is seated correctly and is not damaged by heat or high water pressure

System fails to clean

1. 2. 3. 4. 5. Faulty electrical supply Obstructed flow meter Damaged PCB Damaged drain motor Body stem assembly switches continuously

1. 2. 3. 4. 6. Verify electrical service Confirm unswitched power outlet Clean and/or replace flow meter Replace PCB Replace drain motor Check minimum operating pressure; refer to Installation Drain flow adjuster

Valve fails to draw brine

1. 2. 3. 4. 5. 6. 7. 8. 9. Low operating pressure Drain flow control closed Plugged injector Plugged injector filter Vortex rinse solenoid plunger stuck in open position Restricted/Obstructed drain line Restricted/Obstructed brine line Leak in brine line Insufficient water in brine tank

1. 2. 3. 4. 5. Verify operating pressure; must exceed 40 psi static Open drain flow control slowly until unit draws brine Clean injector Clean injector filter Clean or replace plunger and solenoid diaphragm

6. Check drain line for kinks, restrictions or obstructions 7. Check brine line for kinks, restrictions or obstructions 8. Verify brine line and connections for air leakage 9. Refer to problem Valve fails to refill brine tank 10. Check brine tank for damage

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Excessive water in brine tank

1. Valve fails to draw brine 2. Improper brine refill time setting 3. Missing brine refill flow control 4. Leak from valve to brine tank

1. Refer to problem Valve fails to draw brine 2. Verify that brine refill time corresponds to the proper salt level and amount of hydrolyte 523-3 resin 3. Verify that flow control is installed and properly sized 4. Clean or replace plunger and solenoid diaphragm of refill solenoid

Valve fails to refill brine tank

1. Improper brine refill time setting 2. Plugged refill flow control

1. Verify that refill time corresponds to salt level and amount of resin 2. Clean flow control

System uses too much salt

1. Excessive water in brine tank 2. Unit regenerates too frequently

1. Refer to problem Excessive water in brine tank 2. Verify capacity, reserve capacity and day setting

Salt water to service

1. Excessive water in brine tank 2. Injector undersized 3. Improper brine/slow rinse time setting 4. Improper fast rinse time setting

1. Refer to problem Excessive water in brine tank 2. Verify injector selection 3. Verify that brine/slow rinse time corresponds to the proper salt level and amount of resin 4. Verify that fast rinse time corresponds to the proper salt level and amount of resin

Loss of resin through drain line

1. Excessive backwash/fast rinse flow 2. Lower and/or upper distributor damaged 3. Leak between riser tube and upper distributor

1. Adjust drain flow adjuster 2. Replace distributor(s) 3. Verify that riser tube is seated correctly and is not cracked

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Loss of water pressure

1. Mineral or iron build-up in resin tank 2. Plugged lower and/or upper distributor 3. Crushed lower and/or upper distributor 4. Resin Exhaustion/Chlorine Damage

1. Clean resin bed and control valve; increase regeneration frequency 2. Verify that distributors are free of debris 3. Replace distributor(s) 4. Replace resin

Drain flows continuously

1. Drain paddle stuck in open position 2. Drain motor doesnt return

1. Clean drain paddle seat 2. Verify correct installation of drain paddle return spring

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Exploded Views & Part Numbers

Evertech control Center

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71348 72415 70618 71675 72244 71753 71755 71507 38052 72576 72518 38198 71638 71687 38239 71507 71550 71509 72045 71734 13366 71698 71539 70627 72245 70312 72134 71972 70618 38049 70968 38048 38377 38199

Cable Tie PCB Assy Screw 4-24x.38 Motor Drain 24V/60Hz Motor Plate Gear Assy Torsion Spring Screw Power Lead Sensor Cable 45in Latched Transformer Euro 220V Solenoid Cable Assy Black 45in Heyco Bushing Backplate Label PCB Screw Retaining Ring Screw Valve Head Stem Assy O-Ring -007 Seat O-Ring 5/16 x 3/32 Screw #5-40x0.25 Washer .125x.437x.04 SS Heyco 2P-4 Heyco SR5P4 Backwash Flow Control 2.0 Screw 4-24x3/8 PCB Frame PCB Switch PCB Box Rear Screw 1/4x1-1/2 Solenoid Cable Assy White 45in

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Valve body


71949 72605 71536 71922 71537 72602 72507 71774 71887 75030 71547 71969 71507 18865

Valve Body Stem Assembly O-Ring Insert O-Ring Seat Insert Diaphragm Retaining Ring Spring Port Seal Backwash Valve Retaining Ring Locking Lever Screw Filter Screen

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71986 71718 71937 71511 71538 71935 70662 71010 71541 71512 71947 37375 37374 38225 12625 71459 72308 75033 71942 71925 71497 13366 71734 71707 71709 70984 71706 71938 71702 71513 71961 71204 71960 71532 71496 72542 72245 72467 72543 72544 72545 38224 38234 70667 72552

Injector Gasket Injector #4 Injector Cap Screw O-Ring Riser Adapter Riser Adapter O-Ring Riser Adapter Adapter, Upper Basket Tank O-Ring Screw Spring Clip Elbow 1/8 NPT x Comp PP Check Valve 1/8 x 1/8 Solenoid PP 1/8 NPT 24 VAC Tube Support 3/8 Valve Head Screw #8-18x2-3/4 Check Disk Spring Check Disk Back Cap Seal Screw O-Ring Drain Paddle Stem Assembly Solenoid Diaphragm Plunger Spring Solenoid Guide Spacer Solenoid Coil 24V Screw Check Ball, Brine Refill Brine Refill Flow Control 0.25 GPM Back cap - Timed Brine Refill O-Ring Screw #4-14x.38 Elbow Inlet Assembly Washer Gasket 541 Elbow Outlet Assembly Impeller Assembly Hub Assembly Flow Restrictor 50 ml Brine Line Fitting 1/8 NPT O-Ring Screw

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Bypass Valve

1 2 3 4 5 6 7 8 9 10 11 12

72595 72580 13328 72584 71161 71162 71110 72578 72585 72286 72583 72579

Screw 6x32 Hex Head Slotted Bypass End Cap 541 O-Ring -017 Retaining Ring VS-156-S02 Nut Bypass Valve Ring Nut Retainer Gasket Bypass Bypass Body 541 O-Ring 220 EPC 70 Duro O-Ring -222 EPC 70 Duro Seal Bypass Valve Handle Bypass 541

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1st year of ownership This residential water system is warranted as to workmanship and material for a period of one year from date of original installation at the original installation site, if properly installed by an Intermountain Soft Water Certified Installer. Should any component in your system prove defective in the first year, it will be repaired, rebuilt or replaced at our option, provided it is returned directly to us. After the 1st year of ownership, should any component in your system prove defective, it will be repaired, rebuilt or replaced at our option for a maximum charge of $50.00, provided it is returned directly to us. Labor, transportation, shipping or other charges incurred in the diagnosis, replacement or repair of defective components are not covered by this warranty. If you choose not to send a defective component back to us, repairs to your system can be conducted in your home by a factory authorized service technician if your home is within the operating radius of an Intermountain authorized repair center. This warranty does not cover transportation, shipping, diagnosis, replacement and repair charges resulting from your in-home repair request. Intermountain Soft Water or its subsidiaries will not be held responsible for loss or damage caused by any defective component. Conditions This warranty must be presented at time of claim and all claims must be presented within 30 days of occurrence. This warranty is void if your water system is not installed in compliance with prevailing plumbing codes, according to Intermountain Soft Waters installation protocol, or if the influent water temperature is hotter than 90oF or where the static water pressure is less than 40psi, or more than 80psi. Intentional/malicious damage, misuse, neglect, unauthorized modifications or accidental damage to the system is not covered by this warranty. This warranty does not cover damage caused by pressure surges, water hammer, power surges or sags, lightning, fire, flood, freezing, earthquake, acts of God or other casualty. Wear and Tear Your water system is subject to normal wear and tear during its usable service life. Wear and tear is not regarded as a product defect and is not covered by this warranty. No Liability for Consequential Damages Unless otherwise required by applicable law, Intermountain Soft Water shall not be liable for any damages whatsoever (including without limitation, loss time, inconvenience, expenses such as telephone calls, labor or material charges incurred in connection with the removal or replacement of the part(s) or product(s), special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability to use the defective part(s) or product(s), even if Intermountain Soft Water has been advised of the possibility of such damages. Intermountain Soft Waters entire liability under any provision of this Limited Warranty shall be limited to the amount actually paid for the part(s) or product(s). No Other Warranties: Intermountain Soft Water specifically disclaims all other warranties, either express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose, with regard to the part(s), product(s) and/or any accompanying written materials. This limited warranty gives you specific legal rights. You may have other rights that vary from state/jurisdiction to state/jurisdiction. Pur-Gard Your water system includes a Pur-gard/Pur-Gard Plus dispensing system. The Pur-gard/Pur-Gard Plus performanceenhancing additive is essential to proper functioning of your system. If Pur-gard is not added to the dispensing system at the prescribed interval in your owners manual, this warranty will be void. Periodic replacement of media While built to the highest standards, certain media in your Water System will need to be replaced periodically by your local authorized service agent. Replacement intervals vary depending on your water chemistry and water consumption habits. Consult with your water specialist during your annual cleaning and disinfection service to ensure that you enjoy the very best water quality. Media replacement is not covered under this warranty. In order for this limited lifetime warranty to be valid, you must: Be the original consumer purchaser, and have purchased the water equipment from Intermountain Soft Water, and Provide a copy of the original purchase receipt with proof of date and purchase price This limited lifetime warranty is only valid if registered within 10 days of initial installation. If unregistered, this warranty is only valid for 1 year from the date of original manufacture.

Toll-free customer service: 1-800-454-3429

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Simple Soft, Simple Soft Plus, Simple Soft Deluxe, Pur-Gard, Purafeel, Hydrolyte 525-3, Evertech, and Chlorgon are trademarks of Intermountain Water Products and are used with permission.

Simple Soft Deluxe System Owners Manual Version 4.0

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