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How to Answer Someone Else's Phone

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You're at someone else's home, or they left their cell phone at the table. It could be an important call! Read further to learn how to properly answer someone else's line.


  1. 1
    Consider whether it is appropriate for you to answer the phone. Usually you would only answer someone else's phone if you know the person well.
  2. 2
    Greet the person politely! Say "Hello. This is (name of person whose phone you are answering)'s phone. (Your name) speaking. Can I help you?"
  3. 3
    Listen to the person's response. Be polite and don't interrupt.
  4. 4
    Let them know that the person has stepped away from their phone.
  5. 5
    If you are not sure how long the person will be gone, ask if you can take a message. If they do leave a message, make sure you write down the name, what the call was about, and the phone number they can call, if necessary.
  6. 6
    If the person is expected to be back shortly, let them know. They might want to wait on the line. Ask them to hold. You do not need to talk to them while you wait. Do occasionally check that they want to keep holding. When you see the person coming back, say into the phone, "Here they are. Just a moment, please."
  7. 7
    Explain to your friend who is on the phone. Hand the phone over; never toss it to the person. It might be a professional call, and dropping the phone could leave a bad impression.

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  • Even if you are a friend, and they identify themselves as another friend, don't talk about the person whose phone it is.
  • Never answer someone's private business line, unless you also work for the company.
  • Always be polite when you answer someone else's phone.


  • Always confirm with your friend that it's okay to take a phone call, even before it's happened. They may not want you to take personal calls, even if it's only waiting for them to reappear.

Article Info

Categories: Phone Skills


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