Telephone Etiquette

Learn proper telephone etiquette.

The telephone; it is part of us. What would we do without it? It is as common as apple pie and summer sunshine. As much a part of our lives as learning to walk and talk and perhaps that is why we, at most times, give it little thought. Nonetheless, we do think about it, when we have had the experience of being treated rudely or abruptly while using this mode of communication. We bristle at the idea of someone's brusqueness to us, and most probably never take thought of the times we have shown our bad manners while speaking on the telephone.

The tendency to be short and curt to salespersons is common. The feeling that they are, in fact, invading our privacy is a widespread notion and the fist inclination is to cut them off with a positive projection of irritation. Perhaps supposing this will discourage any return calls, "wish on!" Treating those person who call pitching a product without kindness, solves nothing and makes no validity, so why not include them in you simple and polite response, "no thank you, have a good day," "good-bye." This response is much less apt to raise your blood pressure and reduce your feelings of guilt later, for incivility over the telephone.

Correct way to answer the telephone:


At times, someone other than the head of the house will answer the telephone. If that person is asked, "may I speak to Mr. ________ please," the response should be, "one moment please, I will get him for you." If the head of household is not available the response should be, "I am sorry, Mr. _____ is not available at this time, may I take a message?" This is simply a form of good manners, whatever form it may be expressed, thoughtfulness for the feelings of others. This person may be calling to offer a new job with great pay and benefits, who's to know! What would he or she think if the answer to the question, "is Mr. _____ home please," would be an abrupt "no." This response would reflect negatively, on the actual person being called.

Making telephone calls:





Basic Good Manners, Telephone Tips:







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