1. The major elements of TQM include:
A.Philosophical element
B.Generic tools
C.Tools of the QC department
D.Human element
E.A, B, C
F.A, B, C, D

2. Generic tools include all EXCEPT:
A.Run charts
B.Scatter diagrams
C.Sampling plans
D.Quality Function Deployment
E.Fishbone diagram

3. The categories for the Baldrige Award include:
A.Manufacturing companies or subsidiaries
B.Small businesses
C.Educational institutions
D.Healthcare organizations
E.A and B
F.All of the above

4. Which of the following statement is not true about the Deming Prize?
A.The primary focus of the Deming Prize is statistical quality control.
B.The grading criteria of the Deming Prize include policy and objectives, analysis, control, future plans, among others.
C.The Deming prize was first awarded in 1951.
D.The scope of the Deming Prize is restricted to firms with U.S. operations.
E.The sponsors for the Deming Prize are the Union of Scientists and Engineers.

5. The category given the maximum point value in the Baldrige award is:
A.Strategic planning
B.Customer and market focus
C.Business results
D.Process management
E.Human resource focus

6. Which Quality Guru advocated that senior management is responsible for 94% of quality problems?
E.None of the above

7. Which of the following is not a dimension of design quality?

8. Testing is an example of:
A.Appraisal costs
B.Prevention costs
C.Internal failure costs
D.External failure costs
E.None of the above

9. An example of prevention quality cost is:
C.Train personnel
E.Warranty replacements

10. SPC tools commonly used for continuous improvement efforts include:
A.Process flow chart
B.Pareto analysis
C.Cause and effect diagrams
E.All of the above

11. Which of the following statements is not true about the ISO 9000 series?
A.The ISO 9000 consists of 5 primary parts numbered as 9000 through 9004.
B.There are 20 elements in the ISO 9000 standards that relate to how the system operates and how well it is performing.
C.ISO 9000 is somewhat intentionally vague.
D.There are 3 forms of certification: first, second and third party.
E.ISO 9000 places more emphasis on customer satisfaction and business results.

12. Which of the following is not one of Deming's 14 management points?
A.cease dependence on mass inspection
B.institute training on the job for all employees
C.reduce variation in output
D.break down barriers between departments
E.end the practice of awarding business on the basis of price tag alone
