Mobile phone FAQs

Everything you've ever wanted to know about mobile phones

Buying a mobile phone can often be a headache. We've answered a few of frequently asked questions to help aid your purchase.

What is 3G?

3G is a third-generation technology of mobile phone standards. The benefits of a 3G network as opposed to a 2G network include the ability to support greater number of both voice and data customers, and higher data rates (such as mobile Internet access). 3G networks are also capable of video calling. Telstra's Next G, Optus and Vodafone are current, Australian examples of service providers with 3G networks.

Am I better off with a pre-paid account, or a monthly billing system?


What is a capped plan?


What is SMS?

SMS stands for Short Message Service and is the sending of short (160 characters or less) text messages to and from mobile phones. SMS messaging is a standard feature on all mobile phones. Receiving SMS messages is free of charge, but sending them costs 25 cents across most networks in Australia. Some networks may offer discounted rates for SMS messages sent across their own network.

Can I make video calls?


How do I know who is calling me?


What is MMS?

MMS stands for Multimedia Messaging Service and is the sending of messages that include multimedia such as images, audio, video and text. MMS is standard on most mobile phones, and costs more than an SMS.

Can I listen to music or watch videos?

If your mobile phone includes a music and/or video player, yes. Many new phones and smartphone include these, and they allow you to store and then playback a number of multimedia files on your phone's screen.

What else can my phone do besides make phone calls?

Depending on the phone's features, it may be capable of browsing the Internet, listening to FM radio and MP3 music, recording video and voice, taking photos, and even making VoIP (Voice over IP) calls. Many smartphones also allow you to install third-party apps that will add even more features.

Do I need a hands-free kit?


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