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Saying you are sorry - it's something we have to do occasionally, and it's often a painful experience. Knowing how to apologize respectfully and sincerely is a beneficial skill a person can have in the professional world as well as in his or her personal life. Even so, many live their entire lives without ever truly learning how to do this. Luckily, though the process isn't always easy, it is straightforward. See Step 1 below to get started.



  1. 1
    Determine what exactly caused the bad feelings. When you apologize, it's important to know precisely what you should be apologizing for. If you don't, you risk, at best, minor embarrassment, and, at worst, causing further offense. Emotions can often skew our perceptions of arguments and other stressful interactions, so ask other (uninvolved) people for their objective opinion about what exactly led to the disagreement. Reflect on your actions after you've had time to calm down - did you act respectfully and logically or were you disrespectful? If you acted due to anger, was it justified or not?
    • If you're still on speaking terms with the person you've wronged, you can try asking for their version of events right before you make your apology. You may be surprised to learn that what you think happened and what s/he thinks happened are two different things.
  2. 2
    Devote time and attention to your apology. An apology should never be an afterthought - giving a lackluster, impersonal apology is disrespectful and can generate further hostilities. Even if you're exceptionally busy and you believe the perceived "slight" to be relatively minor, it's important to set aside time for a personal, one-on-one apology. Sit down with the aggrieved party in a quiet, private location so that you can give a heartfelt apology without having to worry about interruption or distraction.
    • If, for some reason, you can't give an apology in person, give one via phone call. The same rules apply here - clear your schedule, hold your other calls, etc. You may also want to write a carefully-worded, sincere letter or email. Text messages are an absolute last resort and should only be used when the only alternative is no apology at all.
  3. 3
    Clearly and directly apologize. When you want to say sorry, don't allow yourself to equivocate or "weasel out" of your apology. Don't use phrases like, "I thought things would go differently" or "I guess we had a misunderstanding" to allow yourself to escape any admission of wrongdoing. Instead, get your apology started on the right foot by saying something along the lines of "I'm sorry", or "please forgive me" fairly early on. This will show that you're serious and will give your apology legitimacy, even if it isn't accepted.
    • This can be surprisingly hard! It's never easy to admit that we've done something foolhardy or mean - it acknowledges the oft-avoided truth that we're fundamentally imperfect. However, it's the only way to go if you're serious about saying sorry.
  4. 4
    Use respectful, conciliatory body language. Show your change of heart. Everyone expresses emotion differently - some people show their worry or concern on their face, while others are much harder to read. Even if you're the latter type, do your best to use your body and face to convey the sincerity of your apology. Don't appear smug, disinterested, or angry when you apologize. Maintain eye contact and speak with a clear but respectful tone. Speak directly to the person you're apologizing to - don't talk over their head, talk down to them from a higher position, etc. Never, ever condescend or intimidate someone by using hostile body language (like puffing your chest out or looming over them).
  5. 5
    Listen. Saying sorry should never be a one-way street, even if you're the sole party at fault. Instead, it should be a two-way dialog. Let the person you've hurt air any grievances you haven't addressed. You owe this person your respect and attention.
    • Be sure to demonstrate your attention by maintaining eye contact, nodding, and responding to questions or accusations respectfully. Besides these things, try to stay quiet and attentive until the person you've hurt is done talking. Never interrupt - this can aggravate tensions and lead to further hostility.
  6. 6
    Show your willingness to change. The most important part of any apology is your commitment to act differently in the future - for instance, avoiding behavior that causes discord, getting rid of bad habits, or changing your point of view. If you don't at least try to change, your apology will lack sincerity, becoming basically a admission that you're sorry about something, but not sorry enough to do anything about it. Make a commitment to act differently in the future and stick to it - if you truly care about the person you're apologizing to, you'll naturally want to avoid hurting them again anyways.
    • Old habits die hard. Promising to change is one thing, but actually changing is another thing entirely. We've all done it - sworn that we'd change our ways, then made the exact same mistake again. If you do, you'll need to make another apology, but be careful - too many fruitless apologies can damage or even end a relationship.
  7. 7
    Give a token of your sincerity (optional). If you so desire, a modest present or a heartfelt note can help ease any lingering animosity. Use restraint here - no present, however expensive, is a substitute for a genuine apology, so it's best to stick to small, genuine gifts, rather than extravagant ones. Never use a gift to get out of an apology. Remember, if you can buy someone's forgiveness, the relationship you shared wasn't a very deep one.
    • Don't give gag gifts or flirty, saucy presents. Instead, give something small and personal that fits what you know about the person. A small, modest bouquet (no roses unless you're romantically involved) and a note is never a bad idea. Never give money - this is what mafia dons do to solve their grievances.
  8. 8
    Tell your side of the story. Once you've received forgiveness (and only then), you can begin to delicately explain the reasoning that led to your mistake. Don't try to exonerate yourself from any guilt, as you've still made a mistake that hurt someone. Instead, try to tell this person why you did what you did. This may require further apologizing - for stupid assumptions you made, for errors in judgement, or for letting your emotions get the better of you, for instance. As you explain, allow the other person to chime in with comments or arguments of their own.
    • Again, remember not to excuse yourself from your wrongdoing. A good rule to follow is to offer an explanation, rather than an excuse.
  9. 9
    Slowly rebuild your bond. With a sincere apology and a genuine willingness to change, most friendships and relationships can be repaired. This probably won't happen immediately after your apology unless your misdeed was relatively small. When enough time has passed for your to regain the trust of the person you've hurt, gradually ease back into your old relationship with this person. Resume doing the things you used to do that required trust or intimacy.
    • Give this person space. Even if your apology was accepted, things can remain tense and awkward between you and the person you've wronged. It's not uncommon for it to take time for someone to completely trust you again. During this time, you may have less contact with this person and/or share a lower level of intimacy. Be willing to wait a week, a month, or longer for things to fully "cool down."
  10. 10
    Know when not to apologize. It's worth mentioning that, at times, people will demand apologies that you shouldn't give. If, for instance, you're being asked to apologize for something you didn't do, you should obviously maintain your innocence. If you've reflected on the events that transpired and believe that, in fact, the other party is at fault, you and this person probably still need to discuss the issue at hand. Finally, if you have any reason to believe the aggrieved party is engaging in emotional abuse with you, not only should you not apologize, but you should also seek outside help in the form of a trusted friend or counselor.
    • Most of the time, deep down, you'll know whether or not you were genuinely at fault in a given situation. When you've had time to cool down, reflect frankly on your actions. If you still think you're guilt-free but find yourself making excuses for your behavior that aren't immediately self-evident (that you didn't mean to do whatever you did or that the person demanding an apology is being too sensitive, etc.), you may want to reconsider.

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  • Don't make the same mistake.
  • Give them plenty of time before doing any of these steps. Remember that friendship is work before play.
  • Be sure to steer clear of foods, drinks and flowers your friend is possibly allergic to. That would but you into bigger trouble.


  • If you come too early to apologize, they might still be very angry at you.

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Categories: Managing Conflict and Difficult Interactions

In other languages:

Русский: извиняться, Español: pedir disculpas, Italiano: Dire che Ti Dispiace, Deutsch: Entschuldigung sagen, Français: dire pardon, Português: se Desculpar

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