digital technology

How Digital Technology is Changing the Structure of HR

The Human Resources department is one of the essential departments in any company. It is responsible for a number of activities. Some of them include managing the staff, hiring and training new employees, and dealing with employment-related disputes.

This department has evolved over the years due to digital technology. The transformation of HR’s structure has been greatly felt during this pandemic when many companies were forced to embrace remote working. There are several different ways that digital technology is changing HR’s structure.

Online recruitment

Before the Internet era, companies would post job openings in the newspapers or used posters that were placed at the main entrance of a building. The downside of this is that a small number of people would notice the job advertisements and the employers would take a long period of time to select a suitable candidate for the job.

Due to the advancement in technology, this process has changed. Companies have been posting job openings online and job seekers apply for the openings by sending an email or filling an online application form. This process is effective because many job seekers notice the advertisements and apply for the job within a short period of time. Additionally, online recruitment systems have a filtration tool that allows the companies to shortlist the most competent candidates.

During the COVID-19 pandemic when social distancing is encouraged, employers interview candidates on various platforms like Zoom and Google Meet. This system is here to stay since some companies have permanently adopted remote working.

Managing employees and employee performance

Managing employees, especially those who are working remotely, can be an uphill task. Supervising the activities that individuals carry out during working hours is not easy due to the lack of one-on-one interactions. As a result, some employees become lazy and fail to complete tasks on time. Obviously, this will have a negative impact on the company. So, what is the way out? What can the HR department do?

Well, digital technology has eased this process. Employers and supervisors can monitor employees’ performance wherever they are. There exists employee monitoring software that allows managers to monitor all work that is carried out by the employees every hour. Consequently, employees will continue working as efficiently as they did when working in the office. Another advantage of the employee monitoring software is that the HR department can monitor a large number of employees at the same time.

Due to digital technology, the HR department can also handle the benefits that employees enjoy using benefits administration software. If this is a new concept, there are online tutorials that will help supervisors to learn how to use it.

Communication systems

Proximity is no longer a concern when it comes to communication in the office. You can pass information from one individual to the other in a matter of seconds with digital technology. This can happen via phone calls, text messages, emails, and online forums like Skype and Slack. Meetings also take place on online platforms. This has encouraged the HR department to employ individuals from all over the world for remote work. As a result, the most skilled individuals can handle specific tasks.


The roles and responsibilities of the HR department have changed due to digital technology. The good thing is that many of these changes are positive. As such, it is easy to embrace them. We can thus conclude that digital technology has changed, is changing, and will continue to change HR’s structure in different ways.