

This study examines accuracy in consumer credit reports using a nationally representative sample of consumers with credit histories. Participants in the study examined their credit reports from the three national credit reporting agencies and identified potentially material errors. Participants disputed any identified errors using the FCRA dispute process and were provided with new credit reports and credit scores. The original reports were then compared with the new reports and if any modifications were made as a result of the disputes, the impact of errors on the consumer’s credit score was determined. Overall, 20% of consumers disputed errors and had modifications made to at least one credit report. In many cases, the change to the credit report had no effect on credit score; 13% of consumers experienced a change in score due to their dispute. When focusing on changes in score that could impact a consumer’s credit risk classification, the study found that 5% of consumers had errors on their credit report that may be affecting the likelihood of receiving credit or the terms of credit received.