A collection of common data from disparate sources that is compiled and presented in summary form.

Amazon Web Services (AWS) offers a suite of cloud-computing services. These cloud services make up an on-demand computing platform, therefore, offering security and reliability to the enterprise. Amazon cloud services operate from 16 geographical regions across the world.

A software component that is added to an existing application that enables the application to be deployed or customised automatically without manual intervention.


A design for a technology service that can be implemented through automation or orchestration.

Within Cloud Broker, an administrator has the power to delegate, or assign, budgets to specific users, within defined parameters. This feature of the Broker ensures financial governance and control.


A Cloud Access Security Broker (CASB) is a software tool or service that acts as a gatekeep between enterprises on-premise infrastructure and cloud infrastructure. With a CASB, the enterprise can extend the reach of their security policies beyond their on-premise infrastructure into the cloud.

NIST describes cloud computing as a model that enables ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services). These resources can be rapidly provisioned and released with minimal management effort or service provider interaction.

A person or entity that has empowered their organisation with the benefits of cloud, while minimising and in some cases eliminating the challenges it brings.

A multi-tenancy that is shared among organisations that share commonalities in computing requirements.

A consumption-based model is a service provision and payment scheme in which the customer pays according to the resources used and consumed. SaaS applications often use a consumption-based pricing model.


A facility used to house IT infrastructure components.

Ownership, protection and control of data subject to the laws of the jurisdiction or country it resides within.

To build infrastructure or install applications across a large diverse computing platform.

Digital transformation is the change associated with the application of digital technology in all aspects of human society. It is a term spoken about a lot in association with enterprises adopting new technology to improve business processes.



Coding to protect your information assets.

Chargeback and showback systems quantify which departments or individuals are responsible for significant internal expenses. Chargeback and Showback reporting shows the factors that drive IT expenditures.

Public or private cloud services that are provided by a third party outside the organisation. A cloud computing environment that is external to the boundaries of the organisation.


Governance connects business focus with IT management to assure the investment in IT generates business value and mitigates the risks associated with IT initiatives.

An application designer that visualises the results of compiling resource modules to build a target architecture, without exposing the application code.


An operational control that defines the timeframe for the availability of a service to ensure the service is consumed cost effectively.

Hybrid cloud computing refers to policy-based and orchestrated service provisioning, use and management, across a mixture of internal and external services hosted on-premise or in a public cloud.



An authentication platform enabling single sign-on across a variety of end-user devices and applications, consumed as a cloud service.


Integration in an IT context is the coupling of separate technology components into a larger single system. This can occur by physically connecting hardware components, or interfacing application components through code.


A unique identifier associated with a device on a computer network or the internet, that allows it to be located and contacted using the Internet Protocol (IP) communications.


Cloud Broker has a built-in LDAP (Lightweight Directory Access Protocol) to streamline the user login process and automate administrative tasks

A lease reservation in the Cloud Broker is a reserved amount of the budget. This reserved amount from the budget can either be added manually through the Cloud Workspace or automatically when a new cloud resource is deployed.

Physical or virtual devices that distribute application traffic across multiple servers to enhance capacity, performance, and resilience of the hosted service.

The preferred subscription cost proposed by a cloud service provider that offers the best value in meeting an organisations business criteria for consuming the service.



A method for consuming cloud services based upon the service offered such as Iaas or SaaS.

Multi-factor authentication (MFA) is a security system that requires more than one method of authentication from independent categories of credentials to verify the user’s identity. MFA prevents compromised credentials across every user and every IT resource.


Logical or physical boundaries established for computer communications to constrain or separate traffic in order to manage network capacity, performance, and security.



Computing resources and applications are hosted in a local data centre owned, operated, and managed by individual organisations.

Low-level software that abstracts a computers hardware resources and presents them to applications installed on the hosting computer.


A toolset that co-ordinates and controls automation tasks across multiple application domains for the purpose of deploying or integrating software systems.


PaaS is a cloud service providing all infrastructure to support application development and testing using a consumption based cost model.

A type of cloud computing delivering similar advantages to public cloud, using a proprietary architecture dedicated to a single organisation.

An operational control to determine and restrict the consumption of services to your choice of cloud provider. Eg. AWS or Azure

Public Cloud is a standard computing model whereby resources such as compute, storage and applications are made generally available to multiple organisations over the internet and are consumed using a subscription-based cost model.

Puppet is an open-source configuration management tool that runs on many Unix-like systems as well as on Microsoft Windows, and includes its own declarative language to describe system configuration.

Find out more on their website.


A rule-set to control the geographical location of cloud based infrastructure and data to ensure it complies with corporate or national security guidelines and practices.


Salesforce is a company that primarily provides a cloud-based customer relationship management (CRM) service which is broken down into several broad categories: Sales Cloud, Service Cloud, Data Cloud (including Jigsaw), Marketing Cloud, Community Cloud (including Chatter), Analytics Cloud, App Cloud, and IoT with over 100,000 customers.

Visit their website.

Software that produces information technology (IT) management and monitoring solutions for IT Operations and Cloud computing.

SCIM (System for Cross-domain Identity Management) allows for the automation of the exchange of user identity information between identity domains, and IT systems.

SIAM is a set of practices and an accompanying model and approach that adapt and augment ITIL for managing, governing, and co-ordinating the delivery of services provided by multiple suppliers internal and external to the business organisation.

SOA is an application architecture composed of discrete software modules that have simple, well defined interfaces that can be orchestrated through a loose coupling to perform a required function in a larger solution platform.

Software that everything-as-a-service cloud computing, including platform-as-a-service (PaaS) enterprise service management software for human resources, law, facilities management, finance, marketing, and field operations.

An operational control that sets the scale of a cloud deployment by the compute resources or number of virtual instances consumed. Eg. A full scale deployment is a 100% sizing policy, while a 50% sizing policy halves the size of resources or instances respectively.

subscriptionbased model is a pricing structure that allows users to purchase or subscribe to a vendor’s IT services for a specific period of time for a set price. Subscribers typically commit to the services on a monthly or annual basis.


Recycling computer equipment like notebooks and tablets to provide kids with access to the world of the internet.


User account provisioning is creating, managing and deactivation of an end user’s objects and attributes in relation to accessing resources available in one or more systems. Buttonwood makes user provisioning simple with SCIM.


An inherant dependency created on a single supplier through subscribing to their proprietary services and products.

A computer system emulation based on computer architecture, providing the functionality of a physical computer.

A company that provides cloud and virtualization software and services.


A company providing disaster recovery software for virtualized infrastructure and the cloud.

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