no_reservation
Richard Collins
Sept
17
DTW
15
cancel
Sept
Richard Collins
MSP
customer: Hello. agent: Hello. Welcome to American Airlines. How may I assist you today? customer: I will be cancelling my reservation as my son's exams were postponed, can you help me? agent: Sure, I will help you with that. But, I need with whom the name that reservation booked done previously. customer: It was by my name, Richard Collins. agent: Sorry, I cannot find any reservation in our database with this name. customer: That's fine, no issues with it. agent: Thanks for contacting us, have a great day. customer: Thank you for your assistance, great service and quick response.
no_reservation
Richard Collins