no_reservation
Michael Thompson
Sept
30
EWR
28
change
Sept
Michael Thompson
PHX
customer: Hello. agent: Hello. How may I assist you? customer: I am planning to change my reservation, due to heavy rainfall in Seattle, can you help me? agent: Sure, I am here to help you out. May I know your name please? customer: My name is Michael Thompson. agent: Wait a moment please. customer: Sure, take your time. agent: Michael Thompson, we haven't found any reservation under your name in our database. customer: That's ok, thank you for your information. agent: Thank you for choosing us.
no_reservation
Michael Thompson