no_reservation
John Young
Oct
23
IAD
21
cancel
Oct
John Young
ORD
customer: Hello. agent: Hello, how can I assist you? customer: I want to cancel my recent reservation, can you please help me out? agent: Sure, may I know your name to check your reservation from our database? customer: Sure, my name is John Young. agent: Please wait for a moment. customer: Ok, take your time. agent: We regret to inform you that there is no active reservation found on your name to cancel. customer: It's ok, thank you for the information. agent: Thank you for opting us.
no_reservation
John Young