no_reservation
Sandra Clark
June
1
HOU
30
cancel
May
Sandra Clark
EWR
customer: Hi. agent: Hello, how can I assist you today? customer: I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with the cancellation? agent: Sure, I will help you with that. May I know your name to check your details in our database? customer: Thank you. I am Sandra Clark. agent: Please wait a while. customer: Sure. agent: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. customer: Ok, thanks for the information. agent: Thank you for choosing us.
no_reservation
Sandra Clark