no_reservation
Nancy Johnson
Sept
19
LAX
17
cancel
Sept
Nancy Johnson
EWR
customer: Hello,. agent: Hello, how may I support you today? customer:  Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can  you help me with that? agent: Sure, may I know your good name please? customer: I am Nancy Johnson. agent: Ok, please wait for a moment. customer: Sure. agent: Thanks for waiting, no reservation found with your name to cancel. customer: Ok, no problem. Thanks for the information. agent: Thanks for contacting us.
no_reservation
Nancy Johnson