no_reservation
Matthew Rodriguez
Jan
20
ORD
18
cancel
Jan
Matthew Rodriguez
BOS
customer: Hello. agent: Hello, how can I help you? customer: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation? agent: Sure, I am glad to help you. Please let me know your name. customer: My reservation was done under the name Matthew Rodriguez. agent: Thank you. Please be on hold for a while. customer: Sure, take your time. agent: Sorry to inform you that there is no reservation found under your name in our database. customer: Ok, not an issue. Anyways, thank you for the information. agent: You are most welcome.
no_reservation
Matthew Rodriguez