no_reservation
Steven Williams
Apr
16
ATL
14
cancel
Apr
Steven Williams
DCA
customer: Hello. agent: Hello. How can I aid you? customer: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me? agent: Sure, We are here to help you. May I know your name? customer: My name is Steven Williams. agent: Give me a minute. customer: Sure. agent:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel  it. customer: That's ok, thank you for your information. agent: Thank you for reaching us.
no_reservation
Steven Williams