no_reservation
Stephanie Johnson
May
28
BOS
26
change
May
Stephanie Johnson
DEN
customer: Hi. agent: Hello. How can I help you at this moment? customer: Could you please change my existing reservation due to postpone of my trip? agent: Sure, I will help you with that. May I know your name for further process? customer: My name is Stephanie Johnson. agent: Ok, please wait a moment, I will check your previous reservation status. customer: Sure. agent: There is no previous reservation available under your name. customer: Not a problem, thank you for the information. agent: Thank you for contacting us.
no_reservation
Stephanie Johnson