no_reservation
Steven White
Oct
8
IAH
6
change
Oct
Steven White
BOS
customer: Hello. agent: Hello, how can I help you? customer:  Owing to an emergency, I want to change my reservation. Can you please help me with that? agent: Sure, we are happy to help you. May I know your good name? customer: Steven White here. agent: Sorry, there is no active reservation on your name in our records. customer: Thank you for the help. agent: Thank you for availing us.
no_reservation
Steven White