no_reservation
Donna Nelson
Mar
12
EWR
10
cancel
Mar
Donna Nelson
BOS
customer: Hi, myself Donna Nelson. agent: Hello, how may I help you? customer: I have planned a trip to Houston for this Christmas, but now I want you to cancel my ticket because my manager has cancelled my leaves due to heavy work load. Please help me with that. agent: Sure Donna, please wait give me a moment, I will check for the status of your reservation. customer: Ok, please carry on. agent: Donna, I couldn't retrieve any reservation details with your name. customer: Oh! May be I have done a wrong booking, I will recheck it once and get back to you later. agent: Sure, would you like to know any other information from us? customer: No, thank you for your concern. agent: Thank you for choosing our services, have a good day. customer: Thank you so much.
no_reservation
Donna Nelson