no_reservation
John Smith
Apr
25
MSP
23
change
Apr
John Smith
BOS
customer: Hello. agent: Hello. How may I help you today? customer: I am very happy to change my existing reservation because my examination was postponed, now I have much time to prepare for the exam. So please help me in modifying my recent reservation. agent: It's good to hear. Could you please provide name to check your previous reservation status? customer: Previously I reserved ticket with the name of John Smith. agent: Ok John, please hold on. customer: Sure. agent: We regret that, there is no previous reservation available with your name in our records. customer: It's ok not a problem. Thanks for your help and great service. agent: Thank you for approaching us, have a great day.
no_reservation
John Smith