no_reservation
Kevin Brown
May
10
BOS
8
change
May
Kevin Brown
EWR
customer: Hello. agent: Hello, how can I provide assistance to you? customer: Owing to an emergency I need to change my reservation, can you please help me with that? agent: Sure, may I know your good name? customer: My name is Kevin Brown. agent: Ok, please wait for a while. customer: Sure. agent: Thanks for waiting, there is no active reservation found on your name. customer: Ok, no issue. Thank you. agent: Thank you for choosing us.
no_reservation
Kevin Brown