no_reservation
Kenneth Lee
Feb
5
DFW
3
cancel
Feb
Kenneth Lee
DEN
customer: Hello. agent: Hello. How may I help you? customer: I have to  cancel my reservation due to my planned event got cancelled. So please help me with that. agent: Sure, we are here to help you. customer: Thank you. agent: May I know your name please? customer: Sure, please  check the reservation with my name Kenneth Lee. agent: Sorry to inform you that there is no active reservation on your given name. customer: Oh! It may not be booked properly. Anyway, thank you for your time. agent: Thank you for contacting us.
no_reservation
Kenneth Lee