no_reservation
John Hernandez
Jan
29
CLT
27
change
Jan
John Hernandez
PHL
customer: Hello. agent: Hello. How may I assist you now? customer: I am planning to change an existing reservation, due to health issue. Can you help me? agent: Sure, I can help you regarding your change in previous booking. customer: Sure. agent: Can you please allow me to check with your previous booking for a moment? Meanwhile, may I know your good name? customer: Yes, please. Myself John Hernandez. agent: Sorry to say, there is no active reservation found by your name. customer: That's fine, thank you. agent: Thank you for choosing us, have a nice day. customer: Thanks.
no_reservation
John Hernandez