no_reservation
John Young
Oct
23
IAD
21
change
Oct
John Young
IAH
customer: Hello. agent: Hello. How may I help you? customer: I am John Young. I would like to change my existing reservation, due to examination schedule postponed. Can you please help? agent: Wait for a while to check your reservation. customer: Sure, take your own time. agent: Thanks for your time, there is no reservation found under your name to change it. customer: That's ok, thank you for your information. agent: Welcome John Young.
no_reservation
John Young