no_reservation
Sarah Lee
Sept
2
DFW
31
cancel
Aug
Sarah Lee
SEA
customer: Hello. agent: Hello. customer: I am Sarah Lee. agent: Lee, how can I aid you today? customer: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me? agent: Sure, I am here to help you. customer: Sure, take your time. agent: Hold on for a moment. Let me check. customer: Sure. agent: Sorry Lee, there are no flights reserved on your given name. customer: That's ok, thank you for your information. agent: Welcome, thank you for choosing us. Have a great day.
no_reservation
Sarah Lee