no_reservation
Jerry Garcia
Jan
12
EWR
10
change
Jan
Jerry Garcia
BOS
customer: Hello. agent: Hello, how can I help you today? customer:  Owing to an emergency, I want to change my reservation. Can you please help me with that? agent: Sure, I am here to help you. May I know your name to check with existing reservation? customer: Jerry Garcia here. agent: I am sorry to say you that there is no reservation found under your name in our database. customer: Not a big deal. Thank you. agent: Thank you for choosing us.
no_reservation
Jerry Garcia