no_reservation
Dorothy Smith
Jan
4
DFW
2
change
Jan
Dorothy Smith
SEA
customer: Hello. agent: Hello, how may I oblige you today? customer: Can you aid me to change my reservation due to emergency? agent: Sure, may I know your good name? customer: Dorothy Smith here. agent: Ok, please wait for a minute. customer: Ok. agent: I have checked in reservation list to change your ticket, but could not find any reservation with your name. customer: Ok. Thank you. agent: Thank you for choosing us.
no_reservation
Dorothy Smith