no_reservation
Ronald Smith
Apr
24
MCO
22
change
Apr
Ronald Smith
DCA
customer: Hello. agent: Hello, how can I help you at present? customer:  Owing to an emergency, I want to change my reservation. Can you please help me with that? agent: Sure, I can change your reservation right now. Before that I need to know your good name please? customer: Ronald Smith here. agent:  Thank you. Please stay online for a while, I will check your reservation status and let you know. customer: Ok. agent: Sorry to say that, there is no active reservation found on your name. customer: Thank you. agent: Thank you for choosing us.
no_reservation
Ronald Smith