no_reservation
Carolyn Thompson
Dec
4
EWR
2
change
Dec
Carolyn Thompson
JFK
customer: Hello. agent: Hello. How can I serve you? customer: Please assist me to change an existing reservation as my plan to meet my grand parents got postpone due to bad weather conditions. agent: Sure, We are here to help you. customer: Thank you. agent: May I know your name? customer: I am Carolyn Thompson. agent: Give me a minute. customer: Ok. agent:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it. customer: Ok, not an issue. Thank you for your information. agent: Thank you for picking us.
no_reservation
Carolyn Thompson