no_reservation
Susan Perez
May
19
IAD
17
cancel
May
Susan Perez
OAK
customer: Hello. agent: Hello. How can I assist you? customer: I want to cancel my recent reservation due to postpone of my exams. Can you please help me in that? agent: Sure, I can help you. customer: Thank you. agent: May I know your name? customer: Myself Susan Perez. agent: Please wait a while. customer: Ok. agent:  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it. customer: Ok, no problem. Thank you for your service. agent: Thank you for opting us.
no_reservation
Susan Perez