no_reservation
Mary Scott
May
25
EWR
23
change
May
Mary Scott
JFK
customer: Hello. agent: Hello, how can I support you? customer: I want to change my existing reservation. Can you please help me? agent: Sure, may I know your name to check your ticket from our database. customer: Thanks for accepting my request, I am Mary Scott. agent: Thanks for providing your information, please wait for a moment. customer: Sure. agent: We regret to inform you that there is no reservation found on your name to change. customer: Ok, thanks for your service. agent: Thank you for contacting us.
no_reservation
Mary Scott