no_reservation
Virginia Lee
Jan
4
BOS
2
change
Jan
Virginia Lee
MCO
customer: Hello. agent: Hello. How may I help you today? customer: Actually my Tennis Competition is postponed, so that I want to change my existing reservation. Can you help me? agent: Ok,may I know your name to check with your previous reservation? customer: Sure, I am Virginia Lee. agent: Please wait for a moment. customer: Sure. agent: Sorry, I could not find any reservation by the name of Virginia Lee in our data base. customer: Ok, not a problem. Thank you for your information. agent: Thank you for reaching our agency. Have a great day.
no_reservation
Virginia Lee