no_reservation
Emma Smith
Mar
11
JFK
9
change
Mar
Emma Smith
PHL
customer: Hi. agent: Hello, how may I help you today? customer:  I need to change my existing reservation as my exams got postponed, Can you please help me with that? agent: Sure, I can change your reservation right now. Before that I need to know your good name please? customer: Emma Smith here. agent:  Thank you. Please stay online for a while, I will check your reservation status and let you know. customer: Sure. agent: Sorry to say that, there is no active reservation found on your name. customer: No issue, thanks for the information. agent: Thank you for choosing us.
no_reservation
Emma Smith