no_reservation
Mary Lee
Dec
9
IAH
7
cancel
Dec
Mary Lee
SEA
customer: Hi. agent: Hello, how can I help you today? customer: Would it be possible to cancel my reservation, which I have done with my name? agent: Sure, can I have your name please? customer: Yes, my name is Mary Lee. agent: Ok, please wait for a while. customer: Ok. agent: Thanks for waiting, there is no active reservation on your given name. customer: That's ok, thank you for the response. agent: Thank you for opting us.
no_reservation
Mary Lee