no_reservation
Kevin Walker
Feb
3
EWR
1
cancel
Feb
Kevin Walker
DTW
customer: Hello, I am Kevin Walker. agent: Hello, how may I amend you today? customer: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it? agent: Please wait a moment, let me check your current reservation status and back to you. customer: Sure, take your time. agent: We are sorry to inform Kevin Walker that we did not find any reservation with your given name in our data. customer: It's ok, not a problem. Thank you for your information. agent: Thank you for choosing us.
no_reservation
Kevin Walker