no_reservation
Carol Jones
Mar
20
CLT
18
cancel
Mar
Laura Jones
ATL
customer: Hello. agent: Hello. How can I assist you today? customer:  I am Carol Jones want to cancel my reservation owing an emergency. agent: Sure, may I know your name to check for the previous reservation? Let me check for the previous reservation. customer: Ok. agent: Carol, there is no reservation found under your name. customer: Thank you for your help. agent: Thank you for contacting us.
no_reservation
Laura Jones