no_reservation
Mary Hill
Jan
16
PHL
14
cancel
Jan
Mary Hill
IAH
customer: Hello. agent: Hello. customer: I am Samuel Hill, I want to cancel my sister's reservation as she is unwell. Can you please help me to cancel her reservation? agent: Sure, I will do that for you. Can you please help me with your sister's name? customer: Sure, her name is Mary Hill. agent: Thank you. I will check her reservation status in our database and let you know. customer: Sure, I will wait for your reply. agent: Sorry Samuel, I did not find any reservation under your sister's name in our database. customer: That's fine. Anyway, thank you for checking. agent: You are most welcome, thank you Samuel for contacting our agency.
no_reservation
Mary Hill