no_reservation
Emily Thomas
Sept
20
IAH
18
change
Sept
Emily Thomas
ORD
customer: Hi. agent: Hello. How may I guide you today? customer: Can you please help me in changing my reservation as my meeting got postponed? agent: Sure, I am here to help you. customer: Thank you. agent: For changing, we need to check your reservation status. So, please send me your name. customer: Please check the reservation on the name of Emily Thomas. agent: Ok, please be on hold for a while. I will check with it and get back to you. customer: Ok. agent: Sorry to say that, we have not found any active reservation on your name in our records. customer: Ok, no problem. Thank you. agent: Thank you for choosing us, have a good day.
no_reservation
Emily Thomas