no_reservation
Gregory Adams
Jan
2
JFK
31
change
Dec
Gregory Adams
JFK
customer: Hello. agent: Hello. Welcome to our agency, how can I assist you today? customer: Do you provide any change of reservation service? agent: Yes, we do provide the change of reservation service. customer: Due to miscommunication with my friend, I have reserved a ticket to Houston. I would like to change my existing reservation. agent: Sure, I'll help you with this issue. Can you please provide on whose name you have previously reserved the ticket? customer: I have previously reserved my ticket with the name Gregory Adams. agent: Hold on a moment please, let me check the data and get back to you. customer: Sure, take your time. agent: Gregory Adams, there is no existing reservation found with your name in our database to change it. customer: That' fine, may be my friend has changed it on my behalf. agent: Do you need any other assistance from us? customer: No, thank you for your information. agent: Thank you for utilising our service, keep utilise in future too. customer: You are welcome.
no_reservation
Gregory Adams