no_reservation
Charles Brown
Mar
23
DTW
21
cancel
Mar
Charles Brown
EWR
customer: Hello. agent: Hello, how may I serve you? customer: I want to cancel my reservation, due to an emergency. agent: Sure, can I know your name? customer: My name is Charles Brown. agent: Please wait for a moment. Sorry Brown, there is no reservation found on your name. customer: That's ok, thank  you for checking. agent: Welcome, thank you for reaching us. customer: Welcome.
no_reservation
Charles Brown