no_reservation
Susan Hernandez
Dec
13
IAD
11
cancel
Dec
Susan Hernandez
HOU
customer: Hello. agent: Hello. How can I assist you? customer: Can you aid me to cancel my ticket due to an important meeting in my office? agent: Sure, We are here to help you. customer: Thank you. agent: May I know your name? customer: Susan Hernandez here. agent: Give me a minute. customer: Ok. agent: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it. customer: It's ok. agent: Thank you for choosing us. customer: Thank you.
no_reservation
Susan Hernandez