no_reservation
Susan Smith
Sept
11
CLT
9
cancel
Sept
Susan Smith
HOU
customer: Hi. Susan Smith here. agent: Hello, how may I help you? customer: Can you cancel my flight ticket reservation? agent: Sure, may I know your name please? customer: I am Susan Smith. agent: Wait a moment. customer: Sure. agent: Sorry, there is no reservation found for the user name in our back end to cancel it. customer: Not a problem. Thank you. agent: Thank you for opting us.
no_reservation
Susan Smith