no_reservation
Elizabeth Rodriguez
Jan
20
ORD
18
cancel
Jan
Elizabeth Rodriguez
DEN
customer: Hello. agent: Hello, how can I assist you for today? customer: I would like to cancel my flight reservation as my trip got postponed, can you please help me? agent: Ok, may I know your name to check your previous booking status? customer: My name is Elizabeth Rodriguez. agent: Can you please wait for a moment till I check with availability? customer: Sure. agent: Elizabeth Rodriguez, I am very apologetic to tell you, there is no reservation available by your name. customer: Not an issue, thank you for the information. agent: Thank you for choosing our consultancy. Have a nice day.
no_reservation
Elizabeth Rodriguez