Extracted Content: Frances Wilkes: Good to see you all again. Let's see if that comes up. This is our functional design meeting. Um. Just a sec while my PowerPoint comes up. Et voila. Okay. Mm um we put the fashion in electronics. Let's start. Okay, our agenda today um just check the time, it's twelve thirteen. Um. I'm gonna do an opening, talk about um did you all get the minutes? I e-mailed them to you. I'm also
  Joyce Wallace: Yep.
  Frances Wilkes: putting 'em them in the shared folder. So
  Naomi Koon: Right.
  Frances Wilkes: um then I we'll talk about our general objectives and have your three presentations. Um I'll talk about the new project requirements I've just received, and then we have to make a decision on our remote control functions. Finally we'll just close. We're starting this meeting at approximately twelve thirteen and we have forty minutes. So First of all the functional design objectives. Uh we need to keep in mind the user requirement specification, what needs and desires are to be fulfilled, the functions design, what effects the apparatus should have, and the working design, how the apparatus actually works to fulfil its function. Okay, three presentations, um you can go in any order you choose um.
  Kristy Hamilton: Mm shall we go in the that you just did it?
  Frances Wilkes: Sure, please do.
  Kristy Hamilton: I dunno. How do I hook my screen up?
  Naomi Koon: I think you might have to disconnect.
  Frances Wilkes: Yes I do.
  Frances Wilkes: Yeah.
  Joyce Wallace: Well there's a wee
  Kristy Hamilton: Where
  Joyce Wallace: a
  Kristy Hamilton: does
  Joyce Wallace: wee
  Kristy Hamilton: it go?
  Joyce Wallace: plug just
  Kristy Hamilton: Mm-hmm.
  Joyce Wallace: that one there
  Kristy Hamilton: Hmm, I'm not supposed to move this, but
  Joyce Wallace: Ah that's it, yep.
  Joyce Wallace: And then you have to press function F_ eight I
  Frances Wilkes: Function,
  Joyce Wallace: think it
  Frances Wilkes: F_
  Joyce Wallace: is
  Frances Wilkes: eight,
  Joyce Wallace: on
  Frances Wilkes: yeah.
  Joyce Wallace: your laptop.
  Kristy Hamilton: Where's
  Frances Wilkes: The
  Kristy Hamilton: function?
  Frances Wilkes: blue one, F_N_.
  Kristy Hamilton: No signal.
  Frances Wilkes: Is it plugged in all the way and you screwed it in and
  Kristy Hamilton: Ah,
  Naomi Koon: Yeah.
  Kristy Hamilton: wait, 's screw in.
  Naomi Koon: I I
  Kristy Hamilton: Push
  Naomi Koon: think
  Kristy Hamilton: the screw.
  Naomi Koon: you just have to push it in really hard.
  Joyce Wallace: That's it.
  Naomi Koon: Oh, got it.
  Frances Wilkes: Mm 'kay.
  Kristy Hamilton: Mm alright
  Frances Wilkes: It's taking it a little bit
  Kristy Hamilton: I've never attached to anything.
  Naomi Koon: Mm, neither have I.
  Frances Wilkes: 'Kay there you go.
  Kristy Hamilton: Alright,
  Naomi Koon: Alright.
  Kristy Hamilton: so, I don't know if you guys are able to get access to um the report that was online or if I'm the only who is. But, I don't even know how to play this. No.
  Frances Wilkes: Press the little presentation. It's the um it looks like a Y_ kind of over there above Draw. There, that one, there you
  Kristy Hamilton: Alright.
  Frances Wilkes: go.
  Kristy Hamilton: So we're just gonna talk a little bit about the functional requirements that people specified when they were asked. Um I guess Real Reaction did some market research. They had a hundred subjects and their usability lab and they watched them watch T_V_ and recorded the frequency that they used particular buttons and the relevance that those buttons had. What they found was they analysed people's desires and needs. Focusing on their desires, um people specifically said that they thought remotes were ugly, seventy five per cent of the a hundred subjects noted that and that they more importantly though, eighty per cent said that they would be willing to pay more for a fancier looking remote. I don't know anything
  Naomi Koon: Hmm.
  Kristy Hamilton: beyond what fancy means, but that's particularly of use to us, I think. Um also they did some questions on voice recognition and found that the desire for voice recognition was inversely related to age, so younger people were more inclined to want something with voice recognition, whereas the older people in the like sixty and above segment or so did not really think that they would pay more money for voice recognitions. Um
  Naomi Koon: 'Kay.
  Kristy Hamilton: people also had certain frustrations, that I think that we could try to take into consideration with our design. That being people k um frustrated with losing their remotes. I think, over fifty percent of the people mentioned that that was their biggest frustration. People are also frustrated with the difficulty it is to learn how to use a remote and I think that ties back to what you were saying before
  Naomi Koon: Hmm.
  Kristy Hamilton: just that there's too many buttons, it just needs to be easy to use. It also mentioned something called R_S_I_ and I was hoping someone might be able to inform Kristy Hamilton as to what R_S_I_ is, because
  Joyce Wallace: Repetitive
  Kristy Hamilton: I don't know.
  Joyce Wallace: strain injury.
  Kristy Hamilton: What?
  Joyce Wallace: Repetitive strain injury.
  Kristy Hamilton: Ah. There we go. Wow.
  Joyce Wallace: So
  Kristy Hamilton: People
  Joyce Wallace: if
  Kristy Hamilton: do
  Joyce Wallace: you
  Kristy Hamilton: not like that. So I guess sort of the carpal tunnel type thing, people do not like that, um the repetitive use, I guess, caused a strain. Um looking at the needs people specified, the problem right now is that people's remotes are not matching their operating behaviour. People are only using ten per cent of the buttons that they have offered to them on their remote. And what people do most often is changing the channel and changing the volume. People also zap like to change the channel, about um sixty five per cent during an hour of use. So we really just need to focus in on those volumes and channel changers rather than things like the audio settings, the screen settings and the channel settings, because they're used much more infrequently and probably just complicate what's going on. So I think that some things that we might wanna think about, the idea of an L_C_D_ screen was brought up although they didn't have any details on what people's preferences on that were, so I dunno know if that's coming to Kristy Hamilton later, or something like that. But something for us to consider also just the phenomenon that less is more when it comes to the buttons on the remote or what we wanna make easiest to use, make sure that, you know, something like an audio setting isn't given as much importance and visibility on the remote as something like channel changing that's used a lot more often. And basically in order for us to win over to the consumer we just need to focus on what it looks like, that it has a fancy appeal and that it's not ugly and that it feels like the way they're gonna use it, so it doesn't give them any hand injuries or things like that.
  Naomi Koon: Hmm.
  Frances Wilkes: Thank you very much. That was that was great.
  Naomi Koon: Mm 'kay.
  Frances Wilkes: Um 's move on to the next presentation um on effects. Was that
  Kristy Hamilton: Hmm.
  Frances Wilkes: you? Great.
  Kristy Hamilton: Yeah, have I unscrewed it?
  Frances Wilkes: Push. User interface, right. Interface.
  Kristy Hamilton: Here we go.
  Joyce Wallace: Cheers.
  Kristy Hamilton: Mm-hmm. And I think that's in the shared, if I did it right, if anyone wants to look at
  Frances Wilkes: Mm
  Kristy Hamilton: it.
  Naomi Koon: Okay,
  Frances Wilkes: 'kay, thank you.
  Naomi Koon: great.
  Frances Wilkes: Okay.
  Joyce Wallace: Here we go. Right so I'm gonna talk about the technical technical functions design of the remote control um. We need to start by considering what a remote control actually is. It's a device that allows us produce certain effects on, so i it's basically a communication device. We we tell the remote control what we want to do, it sends a message to the television saying change the channel, change the volume, uh yeah, adjust these settings, adjust the brightness. Um how do we actually go about designing a new television remote control? First thing to do is to come up with the design specifications. We need to know what our final product is gonna be like, so we need a a clear idea of exactly what this product does, uh how it works, and what the end-user is gonna want from this product. Um. Oh, a way I'd suggest that we could go about this is by designing uh several different prototypes of user interfaces for this product, um and then uh trying to get some feedback uh about h how well these particular prototypes work, uh sorta find out what people think of 'em. Um using a remote control is is quite a subjective experience. Um,
  Frances Wilkes: Hmm.
  Joyce Wallace: and different different people sort of prefer different things. Um we should remember that remote controls are a a fairly standard piece of equipment. When a users using a remote control, he or she expects the buttons to be in certain places. So in some sense we're gonna we're gonna have to aim for a device which is fairly conventional in design uh so that we're not completely shocking people. But I think within that there is also room for us to introduce novel ideas uh and to make something that's that's perhaps a little bit different, something that stands out. Um also in in designing the user interface we need to consider practicalities. Uh the first of these is is technological ye uh what can we do with the current state of technology as it is. The second is is economic, uh we need to find a balance between features and price. So as you mentioned things like voice recognition would would add to the price uh but it would also im
  Frances Wilkes: Hmm.
  Joyce Wallace: improve the design of the product. So I had a look on the on the web uh to see if I could find a few examples of existing television remote controls. In analysing these we can consider what what things what's good about them, uh what things do they get right, what's bad about them, what's wrong with 'em, um how we can improve on the designs that that that I found and what can we do to make our product stand out from from the large majority of remote controls. Here's two examples uh probably at the extreme ends of the spectrum. Um on the left here we've got uh an engineering-based design for a remote control, so it's one that's got lots of buttons, it's it's fully featured, everything you might possibly want to do is there, you know, it's got forward, backwards, up, down, channel numbers, volume, uh freeze frame. Yeah, it's it's fully featured and it might take a while to get to learn to use it, but once you've learned it you can you can do whatever you want with your T_V_. The one on the right is a lot more basic. It's just got the essential functions of the T_V_ changing the channel, play, stop, volume. It would be a lot quicker to learn to use it, but again th it's it's swings and roundabouts. There are disadvantages, you can't use it say to to freeze the television picture. Uh there's a lot of features that are missing from that remote control. So we've got to to find our find a way of striking a balance between the two. Um as I said before, remote controls are subjective, different people want want different things. Um personally wa what I want from a remote control is a device that's simple, it it's easy to use, uh it's got big buttons for doing the things I do most often, changing the volume, changing the channel. It it does everything that I need it to uh, as I said before, I'm quite lazy, I don't wanna walk across the room just to adjust my television. I also want something that that looks cool, um and that that feels good, that's ergonomically designed.
  Frances Wilkes: Mm 'kay. Thank you very much. That was very useful. It's funny to see the drastic difference between those two remotes.
  Naomi Koon: Hmm.
  Frances Wilkes: Um. And neither of them were very pretty, you know?
  Kristy Hamilton: No.
  Naomi Koon: Yeah. I think that could be our selling point.
  Frances Wilkes: Mm.
  Kristy Hamilton: A fashion fashion remote.
  Joyce Wallace: I
  Naomi Koon: Right.
  Joyce Wallace: think there's there's certainly a market for technology that looks cool.
  Frances Wilkes: Mm.
  Kristy Hamilton: Mm-hmm.
  Joyce Wallace: And I think that's that's why companies like Apple've 've 've
  Naomi Koon: Hmm.
  Joyce Wallace: made
  Kristy Hamilton: Yeah.
  Joyce Wallace: a lot of progress.
  Naomi Koon: Right, I really can't see what I'm doing, so does anyone have a
  Frances Wilkes: You there it is.
  Naomi Koon: Ah-ha, look at that, showing up already.
  Frances Wilkes: Lovely.
  Kristy Hamilton: So wait, did it let you go on the Internet or was that just what it let you see?
  Joyce Wallace: Uh that was just on the d on
  Kristy Hamilton: Okay.
  Joyce Wallace: the company web site, yeah.
  Kristy Hamilton: 'Cause I was like
  Frances Wilkes: Hmm.
  Naomi Koon: Yeah
  Kristy Hamilton: googling and then I'm like wait it won't let Kristy Hamilton google.
  Naomi Koon: Alright um No, how do I play again?
  Frances Wilkes: Um the it's right above Draw. There are three thingy if it's way at the bottom.
  Naomi Koon: Ah.
  Frances Wilkes: Under three icons and it's the one that looks like a desk. Yeah, that one. There are
  Naomi Koon: Okay.
  Frances Wilkes: Y_s.
  Naomi Koon: So this is our working design presentation. Um I had a bit of some issues with this, because I wasn't able to find everything I needed, but I guess that's we're still in early stages. Um so, yeah, this is this. Though th the thing about working design is the what we're trying to do as a working design is figure out how the aparata apparatus can fulfil its function. Um one of the examples that kept coming up for Kristy Hamilton is that a coffee grinder. It works because it converts electrical energy to grinding the beans and then you put the bean through a filter and that filters out, and then you get coffee at the end that's nice and hot because of the combination of electrical energy and then the other things that are brought in to make it work. Don't know if I'm explaining that very well, but how do I get to the next s ah. So h the method as um working designers figure out what you need to make it fulfil this practical function, what what needs to be done and how do we convert all the elements to make that done. So wha the easiest thing to do is to break down all the points at which you need something to happen. So you make a schematic of the way that the the energy is converted tsh towards this practical function. And then I think the easiest thing to do is gonna be work on each task separately. So um Uh.
  Frances Wilkes: You just press yeah, just
  Naomi Koon: Uh.
  Frances Wilkes: click. That'll be fine.
  Naomi Koon: So the findings that I got uh very just very briefly is that you have a choice of the way that the information is projected to the receiver and in my opinion infra-red is the best way to do that 'cause you don't need a sight line. So that's one thing we're gonna work on. Um the user interface is critical here, because a lot of the things that happen in a remote control happen through the chip that controls that converts the electrical energy into data, which then goes through the infra-red, so the the chip that uh I think Ian is designing, is gonna be crucial. And really it all comes down to the to the user, because they're the one that's controlling most of the working design. So the components that we find here are the energy source, you know the battery or whatever that's gonna m make it work, then the chip, which converts the data, the user that's controlling the chip, and the infra-red bulb that's gonna let us move the data to the receiver. So you have four main components and they are designed sort of like this. You have your energy source right there which then um brings uh energy or information to the chip, which is also controlled by the users. You have energy going to the user who's controlling the chip ooh 's not what I wanted to do uh uh.
  Frances Wilkes: Um yeah use that thing you can go back, previous.
  Naomi Koon: Previous. Sorry about that, guys.
  Frances Wilkes: Pardon.
  Naomi Koon: Oh.
  Frances Wilkes: Oh,
  Naomi Koon: No, no,
  Frances Wilkes: well.
  Naomi Koon: no, no, no.
  Frances Wilkes: Okay.
  Naomi Koon: Okay, let's just get back to my schematic here.
  Frances Wilkes: Ye Double click on it. With the right with the left
  Naomi Koon: W
  Frances Wilkes: hand one.
  Naomi Koon: yeah, yeah. I think it's frozen. Here. Don't show Kristy Hamilton that tip again.
  Frances Wilkes: There we
  Naomi Koon: There we are.
  Frances Wilkes: are.
  Naomi Koon: Sorry about this, guys. I'm kind of pathetic with things like this. Um alright. So you have your energy source, your user interface who's controlling the chip, the chip also uses the energy, and the chip through the use of the user interface is gonna control the switch which will work your infra-red bulb, which will then bring the data to the receiver. So hopefully that makes sense for everyone in my kind of garbled way. This
  Frances Wilkes: Mm-hmm.
  Naomi Koon: is the the parts of the working design that need to be figured out. And personal preferences, besides the fact that I can't spell, we need a long-lasting energy source, people don't wanna be changing it a lot. We need a chip that works well with the user interface, that isn't too complicated. We need a straightforward interface, like Ian was saying, simple, not overwhelming it with information and we need a reliable and clear infra-red signal, so that you're not waving your remote around and
  Frances Wilkes: Mm-hmm.
  Naomi Koon: having to get frustrated and go do it by hands. So that's pretty much it for the working design.
  Frances Wilkes: Excellent.
  Frances Wilkes: So, um.
  Naomi Koon: Rose, do you think you can give Kristy Hamilton a hand with this?
  Frances Wilkes: Yes, absolutely.
  Frances Wilkes: Ah I can never tell which way to turn these things.
  Naomi Koon: Yeah.
  Frances Wilkes: Lefty loosey, righty tighty, right?
  Naomi Koon: Yeah.
  Joyce Wallace: What's up? Lefty
  Frances Wilkes: Lefty loosey,
  Joyce Wallace: loosey.
  Frances Wilkes: righty tighty.
  Joyce Wallace: Uh. Never heard that before, that's good.
  Frances Wilkes: Oh yes.
  Joyce Wallace: I'll think of that every time now.
  Naomi Koon: It's
  Kristy Hamilton: Yeah,
  Naomi Koon: gonna
  Kristy Hamilton: that's
  Naomi Koon: stick
  Kristy Hamilton: a good
  Naomi Koon: in your
  Kristy Hamilton: one it'll
  Naomi Koon: head.
  Kristy Hamilton: stick with you.
  Frances Wilkes: Mm 'kay.
  Frances Wilkes: Um I have nothing on my screen. Just a sec.
  Naomi Koon: Mm.
  Frances Wilkes: Here we are.
  Naomi Koon: Ooh, no signal.
  Frances Wilkes: Okay, yeah, it's fine. Okay, requirements. We have a couple new requirements that I was just e-mailed right before the meeting and
  Naomi Koon: Okay.
  Frances Wilkes: that we have to keep in in um in mind as we're creating this. We didn't bring it up yet, or at all in the meetings so far, but we're not gonna work with teletext because um well it that's been taken over by the internet, so we're not gonna worry about um we're not gonna worry about that.
  Kristy Hamilton: What's teletext?
  Frances Wilkes: Um.
  Naomi Koon: Uh, it's a British thing.
  Kristy Hamilton: Oh.
  Joyce Wallace: You don't
  Kristy Hamilton: Oh,
  Joyce Wallace: have
  Kristy Hamilton: so
  Joyce Wallace: it in the States?
  Naomi Koon: No.
  Frances Wilkes: It no. W d
  Joyce Wallace: Oh,
  Frances Wilkes: could
  Joyce Wallace: I didn't
  Frances Wilkes: would
  Joyce Wallace: realise.
  Frances Wilkes: you care to explain it?
  Joyce Wallace: Um yeah, it's like a Um you have like you have uh numbers on your remote control,
  Kristy Hamilton: Mm-hmm.
  Joyce Wallace: uh y and you type in the page number you want, so like you type a hundred on your remote control and this this kind of index appears on the television screen with just some some text and some very blocky looking graphics on it. And you just type numbers to go to different pages and it gives you information, mostly rather boring
  Naomi Koon: S
  Joyce Wallace: stuff like what's on T_V_ next and share prices and that kind of thing.
  Naomi Koon: Lottery numbers and sport scores.
  Joyce Wallace: Yep, news headlines.
  Naomi Koon: But if you ever see the T_V_ saying like go to page one sixty on Ceefax now, that's what they're talking about.
  Frances Wilkes: How?
  Kristy Hamilton: Oh.
  Joyce Wallace: It's earl it's pretty old technology. It's like
  Frances Wilkes: Okay.
  Joyce Wallace: nineteen eighties.
  Kristy Hamilton: That explains a lot.
  Naomi Koon: I have no idea why we don't have it, but
  Kristy Hamilton: That's good.
  Frances Wilkes: Interesting. Okay um, well, we're not gonna the management has decided we're not gonna work with that. Um Okay um and we're also gonna w like your question earlier um whether this is going to be t for television, video, or etcetera. Just for television. That's
  Joyce Wallace: Right.
  Frances Wilkes: what we're focused on. Um otherwise becomes to complex, we wanna get this out um very quickly. We only have a a short amount of time.
  Naomi Koon: 'Kay.
  Frances Wilkes: Um and finally there's more marketing, I think, um, our corporate image has to be recognisable. So while we're gonna make it
  Naomi Koon: Mm.
  Frances Wilkes: look pretty we need to use our colour and our slogan i in the new design.
  Joyce Wallace: So what's our corporate image like? It's It's kind of yellow colour with uh
  Frances Wilkes: Looks
  Joyce Wallace: we
  Frances Wilkes: like,
  Joyce Wallace: put
  Frances Wilkes: yeah,
  Joyce Wallace: fashion
  Frances Wilkes: kind of
  Joyce Wallace: in
  Frances Wilkes: a yellow
  Joyce Wallace: electronics.
  Frances Wilkes: and black and we have that the emphasis on the R_s in
  Joyce Wallace: It's like
  Frances Wilkes: um
  Joyce Wallace: double R_.
  Frances Wilkes: mm-hmm.
  Joyce Wallace: Yeah.
  Frances Wilkes: But it's, yeah, we put the um fashion in electronics. So we gotta keep that in that in mind.
  Naomi Koon: Okay, so we want something that looks good
  Frances Wilkes: Yep. Yep.
  Naomi Koon: and is yellow.
  Frances Wilkes: Yeah, or ha maybe some buttons could be yellow.
  Naomi Koon: Okay.
  Frances Wilkes: Like, we can we can play around with it a little bit. Um. Okay, we need to talk about our functions and our target group. We need to decide who our target group is. You um in your analysis of different market um of the marketing,
  Kristy Hamilton: Mm-hmm.
  Frances Wilkes: you identified that different groups wanted different things or had certain preferences, for example that um that older people didn't really care for um voice recognition,
  Kristy Hamilton: Mm-hmm.
  Frances Wilkes: but younger people did. Um and so?
  Naomi Koon: Well if we're gonna say that function um fashion we put the fashion in in electronics then you automatically, I think, a sort of younger group that that's who's gonna be attracted to this.
  Kristy Hamilton: Yes, I do think, who's gonna have the money to buy that also,
  Frances Wilkes: Mm-hmm.
  Kristy Hamilton: that one?
  Frances Wilkes: It's gonna be twenty five Euro remember, so um it has to be avai marketable to um whomever it is.
  Naomi Koon: Mm-hmm.
  Joyce Wallace: Is it is it something that's gonna be sold separately from the television or is it something that comes w with a television? 'Cause that would affect the way that we market it.
  Frances Wilkes: Well at least right now what we're doing is um deciding on just the remote itself, so it
  Joyce Wallace: Right.
  Frances Wilkes: will probably be sold separately,
  Joyce Wallace: Right, okay.
  Frances Wilkes: twenty five Euro by itself.
  Kristy Hamilton: The only break-down that I was given in terms of age was the voice activation and basically there's a big jump, after thirty five people don't really care if it has voice, so it's like basically fifteen to thirty five that
  Naomi Koon: Mm-hmm.
  Kristy Hamilton: think that that's a good idea. I'm gonna be given any other numbers broken down in terms of age later, but if that's sort of the only quality that we have that is divided into age then we would wanna stick between the fifteen and thirty five range.
  Naomi Koon: Yeah, that's probably uh a population w quite a little bit of disposable income for use on technology anyway, so
  Joyce Wallace: Yeah.
  Naomi Koon: that might be a fairly good target group for us.
  Frances Wilkes: Now, those are that's all specific for speech recognition. Are we gonna use that as one of our functions?
  Joyce Wallace: Um.
  Naomi Koon: Mm.
  Joyce Wallace: I I would say no, because it's gonna add too much to the price. Especially if we are marketing it as a separate
  Frances Wilkes: Mm-hmm.
  Joyce Wallace: product, people are gonna be paying uh, well, uh we've got a price limit
  Frances Wilkes: Mm.
  Joyce Wallace: of was it twelve twelve and a half Euros for
  Naomi Koon: To produce it,
  Frances Wilkes: To
  Naomi Koon: yeah.
  Frances Wilkes: produce
  Joyce Wallace: to produce
  Frances Wilkes: it, yes.
  Joyce Wallace: it? And I wonder if we can get voice recognition into that
  Frances Wilkes: Mm.
  Joyce Wallace: twelve and a half Euros without having to make too many other compromises.
  Kristy Hamilton: But what else are we gonna put, I mean not that I'm really gung-ho about it, I don't know what else you can put in a remote to make it technologically advanced though. So like other than just making
  Joyce Wallace: Yeah.
  Kristy Hamilton: it look good,
  Naomi Koon: Hmm.
  Kristy Hamilton: how is it I mean it can look really great and still have the same up-n-down
  Naomi Koon: But
  Kristy Hamilton: buttons and why's anyone
  Naomi Koon: right.
  Kristy Hamilton: gonna buy a new remote?
  Naomi Koon: Well but why are we why are we aiming for a technological advancement? Everything we're talking about is ease of use and simple and that doesn't necessarily mean
  Kristy Hamilton: Mm-hmm.
  Naomi Koon: more technology, in
  Frances Wilkes: That's
  Naomi Koon: fact
  Frances Wilkes: a good
  Naomi Koon: it
  Frances Wilkes: thing
  Naomi Koon: could
  Frances Wilkes: to
  Naomi Koon: use
  Frances Wilkes: keep in mind.
  Naomi Koon: it could mean, not. If they might be overwhelmed with with remotes that have too many buttons and too much technology.
  Kristy Hamilton: If someone's looking to buy a new remote, don't they want like an upgrade? I dunno.
  Frances Wilkes: Upgrade? Well, we can look for we can look at upgrade or we can look at um user-friendly.
  Naomi Koon: Yeah, simplification.
  Joyce Wallace: Yeah.
  Frances Wilkes: Simplification,
  Kristy Hamilton: Mm-hmm.
  Naomi Koon: They could have a crap
  Frances Wilkes: so
  Naomi Koon: remote that came with their T_V_ that's just impossible to use, or maybe it broke, or maybe
  Kristy Hamilton: Mm-hmm.
  Naomi Koon: they're just missing it.
  Frances Wilkes: Uh-huh, mm. And we also need to talk about if we're only gonna have the very simple ones or also have the other ones just separate somehow or
  Naomi Koon: Hmm.
  Kristy Hamilton: Can you like
  Joyce Wallace: Yeah.
  Kristy Hamilton: I mean this may be too complicated, but, I wish I had something to explain it, like if it was just a simple, either this way or this way, that had like the main buttons and then you could like pull something out, kind of and like you got the rest
  Naomi Koon: Ooh.
  Kristy Hamilton: the buttons, but the rest of them like went in.
  Joyce Wallace: The
  Kristy Hamilton: Do you know what I'm saying?
  Joyce Wallace: remote There
  Frances Wilkes: Kind
  Joyce Wallace: are
  Frances Wilkes: of
  Joyce Wallace: remote
  Frances Wilkes: pull out
  Joyce Wallace: controls
  Frances Wilkes: of the side.
  Joyce Wallace: like that, yeah. Like some T_V_s they have a sort of uh a sliding screen on the remote control of it
  Frances Wilkes: Mm.
  Joyce Wallace: that hides all the complicated buttons.
  Naomi Koon: Ooh.
  Joyce Wallace: So if you wanna do something complicated like programme your television or re-tune it, then you you open up this little hatch or or slide the
  Kristy Hamilton: Mm-hmm.
  Joyce Wallace: screen down and there's
  Frances Wilkes: Mm-hmm.
  Joyce Wallace: all the all the special buttons.
  Kristy Hamilton: 'Cause then 's like people who don't wanna ever look at them, never even have to see them
  Naomi Koon: Mm-hmm.
  Kristy Hamilton: and
  Frances Wilkes: Mm-hmm.
  Kristy Hamilton: if you like
  Joyce Wallace: Yeah.
  Kristy Hamilton: get the instruction manual that comes with it and you just don't even read it then you'll never even know that those things can pull out.
  Frances Wilkes: Mm-hmm.
  Kristy Hamilton: And you're a happy person and everyone else doesn't have to have like two remotes, one that has the easy ones and one that has
  Naomi Koon: Yeah,
  Kristy Hamilton: more complicated
  Joyce Wallace: Yeah.
  Frances Wilkes: Mm-hmm.
  Kristy Hamilton: ones,
  Naomi Koon: that's a good
  Kristy Hamilton: but
  Naomi Koon: idea.
  Kristy Hamilton: 's all still
  Joyce Wallace: I think
  Kristy Hamilton: in
  Joyce Wallace: that's
  Kristy Hamilton: one.
  Joyce Wallace: a good idea, yeah.
  Naomi Koon: Mm.
  Frances Wilkes: Um we have to be careful that that that doesn't impede um the chip transmitting information,
  Kristy Hamilton: Yeah.
  Frances Wilkes: but
  Naomi Koon: Good
  Joyce Wallace: Yeah.
  Frances Wilkes: um
  Naomi Koon: point.
  Frances Wilkes: that's gonna be mostly technological thing.
  Naomi Koon: Yeah.
  Frances Wilkes: Um. Okay um, so what are we emphasising? I what in this
  Joyce Wallace: Si
  Frances Wilkes: project?
  Joyce Wallace: simplicity and fashion.
  Kristy Hamilton: I think simplicity,
  Frances Wilkes: Simplicity
  Naomi Koon: Yeah
  Frances Wilkes: and fashion.
  Kristy Hamilton: fashion.
  Naomi Koon: mm.
  Frances Wilkes: Okay, those are very good goals, I think, um that we have to keep in mind in with everything we do. Simplicity and fashion and, yeah, or usability speci however you wanna say that, which includes um an emphasis on making the infra-red very functional,
  Kristy Hamilton: Mm-hmm.
  Frances Wilkes: so that you don't
  Joyce Wallace: Yeah.
  Frances Wilkes: have to travel around a lot.
  Joyce Wallace: Yeah.
  Kristy Hamilton: What can
  Frances Wilkes: Um.
  Kristy Hamilton: you do to like make the infra-red more functional, like why would it not be? I'm just wondering.
  Frances Wilkes: I think it's a lot to do with battery,
  Kristy Hamilton: Okay.
  Frances Wilkes: but that's just my
  Naomi Koon: The battery and that I think that the chip takes the data and presents it well, without sort of scattering.
  Frances Wilkes: Mm-hmm.
  Kristy Hamilton: So 's just the quality of the chip.
  Naomi Koon: Yeah. I think so.
  Kristy Hamilton: Okay.
  Naomi Koon: The quality uh quality of all the components really, I mean, we can't really do anything shoddy work, 'cause it's
  Joyce Wallace: Yeah.
  Naomi Koon: gonna be visible down the line.
  Frances Wilkes: So our target group, we're saying, fifteen to thirty five?
  Kristy Hamilton: Well, I dunno how useful that number is if we're not doing
  Frances Wilkes: S voice recognition,
  Kristy Hamilton: Yeah.
  Frances Wilkes: which I kind of I kind of feel like voice recognition is not necessary in a remote control,
  Kristy Hamilton: Yeah. I don't.
  Frances Wilkes: like it might be necessary for a T_V_ but not for the remote
  Joyce Wallace: It's,
  Frances Wilkes: c, you
  Joyce Wallace: yeah,
  Frances Wilkes: know.
  Joyce Wallace: it's
  Naomi Koon: Mm-mm.
  Joyce Wallace: pretty
  Frances Wilkes: Seems
  Joyce Wallace: it's pretty
  Frances Wilkes: a little bit
  Joyce Wallace: high-tech.
  Naomi Koon: Yeah.
  Frances Wilkes: Mm-hmm. Yeah, and it might be too expensive.
  Kristy Hamilton: And if the whole idea is you're using a remote then why would you have voice, like you know what
  Frances Wilkes: Mm-hmm.
  Kristy Hamilton: I mean and then it's like you wouldn't need a remote you'd just talk to your T_V_.
  Frances Wilkes: Yeah.
  Joyce Wallace: It's for,
  Naomi Koon: Ooh.
  Joyce Wallace: like, the ultimately lazy people, who can't even be bothered to pick up the remote.
  Naomi Koon: Yeah.
  Kristy Hamilton: Mm yeah. Maybe
  Naomi Koon: I
  Kristy Hamilton: I mean if I get m more numbers, I'll e-mail you before the next meeting in terms of ages. But this doesn't divide up anything and there was only a hundred subjects also,
  Frances Wilkes: Mm-hmm.
  Naomi Koon: Mm-hmm.
  Kristy Hamilton: which isn't, I mean, really isn't that representative, especially if it's a hundred subjects that th they then can subdivide into age groups that means there's very few in each age group, so
  Naomi Koon: Yeah, but I th I think regardless we're we're aiming for the under sixty five or something.
  Frances Wilkes: Under sixty five,
  Joyce Wallace: Yep.
  Frances Wilkes: okay, that's a good start. Um. I'd say we're uh can we narrow it down to maybe um teenagers and families? 'Cause that would go
  Naomi Koon: Or
  Frances Wilkes: up
  Naomi Koon: like
  Frances Wilkes: to like fifty?
  Naomi Koon: single professionals or something.
  Kristy Hamilton: Twenty
  Frances Wilkes: Okay, single
  Kristy Hamilton: to like fifty five.
  Naomi Koon: Yeah.
  Kristy Hamilton: I dunno.
  Frances Wilkes: It's it's hard to
  Naomi Koon: It's
  Frances Wilkes: narrow
  Naomi Koon: really hard
  Frances Wilkes: it down.
  Naomi Koon: to figure out right now.
  Joyce Wallace: I think the product appeals across a quite a broad range of ages.
  Frances Wilkes: Mm-hmm.
  Joyce Wallace: I mean, we we said simplicity is is one of the features, so it's going to appeal to people, maybe people who have problems with technology, you know, people who get
  Frances Wilkes: Okay.
  Joyce Wallace: scared by having lots of buttons, and that might be older people,
  Frances Wilkes: Mm-hmm.
  Joyce Wallace: but then we've also got fashion, which is something that definitely appeals
  Naomi Koon: Yeah.
  Joyce Wallace: to younger people.
  Kristy Hamilton: Well maybe we don't have to defi define the target group by the demographic of age, maybe we
  Frances Wilkes: Right.
  Kristy Hamilton: can define it by like the demographic of like h t how much money they have to spend
  Joyce Wallace: Yeah.
  Kristy Hamilton: or something like that,
  Joyce Wallace: Yeah
  Kristy Hamilton: like,
  Naomi Koon: That's
  Joyce Wallace: aim
  Naomi Koon: a
  Joyce Wallace: for
  Naomi Koon: good
  Kristy Hamilton: well
  Naomi Koon: point.
  Joyce Wallace: a
  Kristy Hamilton: obviously
  Frances Wilkes: Mm-hmm.
  Kristy Hamilton: it has to
  Joyce Wallace: an
  Kristy Hamilton: be
  Joyce Wallace: income
  Kristy Hamilton: someone who
  Joyce Wallace: group.
  Kristy Hamilton: owns a television,
  Frances Wilkes: Mm-hmm.
  Kristy Hamilton: and like
  Naomi Koon: Yeah.
  Kristy Hamilton: how recently have they bought their television like that sort of thing.
  Naomi Koon: Mm.
  Frances Wilkes: So maybe it's more useful to d d to define objectives like fashion and
  Naomi Koon: Yeah,
  Frances Wilkes: simplicity than
  Naomi Koon: t probably.
  Frances Wilkes: to find specific target group as far
  Joyce Wallace: Yeah.
  Frances Wilkes: as age is because, yeah, things so different will appeal to different people, but Okay. Um oh, there're a couple functions do we want something so that do we want some kind of thing to find it if it's lost?
  Naomi Koon: Mm.
  Kristy Hamilton: Yeah.
  Frances Wilkes: Like a button on a T_V_ you can press and it'll ring or something, I don't know like or
  Kristy Hamilton: H
  Frances Wilkes: beep?
  Kristy Hamilton: I mean, like I said before, fifty per cent of of the fru f like frustration someone can have that was the biggest one and half the people said that happened and we all mentioned it before we
  Frances Wilkes: Mm-hmm.
  Kristy Hamilton: knew about it.
  Joyce Wallace: Yeah.
  Kristy Hamilton: And if we're talking about making something easy that sort of goes along with it so it wouldn't be like a random thing to sort of add in.
  Naomi Koon: Mm.
  Kristy Hamilton: It would be relevant to like the overall goal
  Frances Wilkes: Mm.
  Kristy Hamilton: I think,
  Naomi Koon: Yeah,
  Kristy Hamilton: so
  Naomi Koon: that'll probably be good.
  Frances Wilkes: Okay, we have to we have about four minutes left to define our functions. So let's do that quickly. Um so we want something to keep it from getting lost.
  Joyce Wallace: Yep.
  Naomi Koon: Yeah.
  Frances Wilkes: And we want um we want large buttons for the essential things.
  Joyce Wallace: Yeah.
  Naomi Koon: Yeah.
  Frances Wilkes: Large, accessible buttons for the essentials. We want a possibility to um to get um a possibility to get the extra functions.
  Naomi Koon: Mm-hmm.
  Joyce Wallace: Yeah. Which are kind of hidden away in some way or well not hidden but they're uh they're not as prominent as the main features.
  Frances Wilkes: Mm-hmm.
  Kristy Hamilton: Hmm.
  Frances Wilkes: Um, yeah, hidden way. And we also want it to be fashionable, which I'm not sure if that's a function so much as a um yeah
  Kristy Hamilton: on your coffee table, it's not like an eye sore, that kind
  Frances Wilkes: Mm-hmm.
  Kristy Hamilton: of thing.
  Naomi Koon: Yeah. Alright.
  Frances Wilkes: Okay, do it. Any other essential functions that we need? Battery? Do we need a
  Naomi Koon: Battery
  Frances Wilkes: long-life battery?
  Naomi Koon: battery use. Yeah, but
  Kristy Hamilton: Yeah.
  Naomi Koon: I think that goes in with simplicity and ease of use really.
  Frances Wilkes: But
  Kristy Hamilton: So
  Frances Wilkes: we might
  Kristy Hamilton: you
  Frances Wilkes: as well.
  Kristy Hamilton: never have to change the battery.
  Naomi Koon: Yeah.
  Joyce Wallace: We should maybe investigate whether it needs a battery at all. I suspect the remote control does need a battery, but
  Frances Wilkes: Yeah,
  Naomi Koon: Yeah.
  Frances Wilkes: I would imagine.
  Joyce Wallace: I dunno if you can
  Frances Wilkes: Just 'cause it is an electronic device, the
  Joyce Wallace: Yeah.
  Naomi Koon: Mm. It I think it does. I don't I don't think of a way you can operate a chip and convert that much data without without
  Joyce Wallace: Yeah,
  Naomi Koon: one.
  Joyce Wallace: without the energy,
  Naomi Koon: But you
  Joyce Wallace: yeah.
  Naomi Koon: could maybe have it in a little charging station like a mobile phone, or like a little cradle for your iPod.
  Joyce Wallace: Yeah, that's
  Naomi Koon: You
  Joyce Wallace: that's
  Naomi Koon: could
  Joyce Wallace: possible.
  Naomi Koon: we could maybe
  Joyce Wallace: Yeah.
  Naomi Koon: do that instead. So you don't
  Frances Wilkes: Charging.
  Naomi Koon: ha you got like a rechargeable battery.
  Joyce Wallace: Yeah.
  Naomi Koon: I dunno, that might contribute to less people losing it too if
  Frances Wilkes: Mm-hmm.
  Naomi Koon: it it stays in one place.
  Kristy Hamilton: Mm.
  Frances Wilkes: We have to think about um space in living-rooms, too, like
  Naomi Koon: Mm.
  Frances Wilkes: 'cause they're I mean, would you put it on top of the T_V_? I don't know, just think okay, that's that's a good idea, we'll keep it.
  Naomi Koon: Yeah.
  Frances Wilkes: Think it's
  Naomi Koon: That's just off the top of my head.
  Frances Wilkes: And maybe fun. Okay. Um 'kay we're gonna conclude now, has everyone said their functions and
  Joyce Wallace: Yep.
  Frances Wilkes: 'kay. Um after the meeting we're gonna each complete a sks um a questionnaire and a summaries summary. I don't know what summarisation. Um and then we'll have our lunch break. After that we have thirty minutes of individual work. Um I'll make sure to put up um the minutes and the project documentation and including these PowerPoint slides. If everyone could do that as well, that'd be great. Um you each have individual actions, I_ um I_D_ Industrial Design you've your components concept, User Interface, the user interface concept, market trend wa watching. And as as per last time you'll get specific incrat instructions from your personal coach e-mailed to you. And hopefully, I hope, next time you'll be able to access more of the web site that they they seem to tell you that you could.
  Naomi Koon: Yeah,
  Frances Wilkes: It's kinda
  Naomi Koon: who knows.
  Frances Wilkes: frustrating, but um Be sure to note any frustrations or any um issues that come up in your um in your um summary.
  Naomi Koon: Okay
  Frances Wilkes: Mm 'kay?
  Naomi Koon: Sounds good.
  Frances Wilkes: Great seeing y'all.
  Kristy Hamilton: It's good. Did you um were you able to like put yours in the group folder?
  Naomi Koon: Yes, I
  Kristy Hamilton: Okay.
  Naomi Koon: just did that. Hopefully it is there for people.
  Kristy Hamilton: Yep.
  Naomi Koon: Yeah?
  Frances Wilkes: Looks like there are um looks like there's a second one kind of of mine
  Naomi Koon: Yeah.
  Frances Wilkes: that's that I didn't do, it's from like an earlier project, I think so
  Naomi Koon: Okay.
  Frances Wilkes: um
  Kristy Hamilton: Where is that? Yours is
  Frances Wilkes: Under the shared folder, I don't know it might not
  Naomi Koon: Technical.
  Frances Wilkes: even be under yours
  Naomi Koon: So
  Frances Wilkes: as well.
  Naomi Koon: in there we
  Frances Wilkes: Projects.
  Naomi Koon: have technical functions presentation, working design presentation and the functional requirements. At least that's
  Kristy Hamilton: I
  Naomi Koon: what I
  Kristy Hamilton: only
  Naomi Koon: have
  Kristy Hamilton: have
  Naomi Koon: in.
  Kristy Hamilton: three, I just have like our three.
  Naomi Koon: Yeah,
  Kristy Hamilton: Yeah.
  Naomi Koon: that's what I have as well, R
  Frances Wilkes: Okay.
  Naomi Koon: Rose So.
  Frances Wilkes: You don't have mine?
  Kristy Hamilton: No, but that's 'cause I think yours is in the e-mail separate, like it's not on the server.
  Frances Wilkes: S
  Naomi Koon: Yeah.
  Frances Wilkes: Mm.
  Kristy Hamilton: But if I open it and then save it, probably will be there. Oh wait, never mind you can't save it to the
  Frances Wilkes: Okay. Well I'll figure that out in the meantime.
  Naomi Koon: Okay.
  Kristy Hamilton: Okay.
  Frances Wilkes: Okay.
Updated Content: Frances Wilkes opened the meeting and stated the agenda. Kristy Hamilton discussed user preferences in terms of the appearance and use of remotes, finding that users wanted fancier looking remotes, disliked losing their remotes, wanted remotes with fewer buttons, frequently use the channel changing and volume buttons, and that younger users wanted speech recognition. Joyce Wallace described how a remote works and how to go about designing one. He presented two remotes currently on the market and the advantages and disadvantages to each design. Naomi Koon described the interior workings of a remote. Frances Wilkes briefed the team on some new requirements and led them in a discussion about their target group, the option to include speech recognition, how to find a remote when lost, and batteries.