Extracted Content: Sabrina Wickman: Okay. So welcome back. What do we have to? So first. I want to say I'm the secretary, so I make the minutes. You find them in your in the map in the From the group. There's the minutes from the first meeting. You'll find the next minutes also there. Then I wanna hear from you, what you've done. And after that I have some new product requirements. So And after that we have make decisions, what we do. And then we're ready. We have forty minutes for this meeting. After that we'll have lunch. So first I wanna ask Kim Lawton to tell what he did.
  Kim Lawton: That's my task.
  Sabrina Wickman: So
  Kim Lawton: Okay. Uh I've Where have I put it? My Documents or not?
  Kim Lawton: Hmm. I've save it on my computer, my presentation.
  Sabrina Wickman: Yeah on your computer, or the
  Kim Lawton: But where?
  Sabrina Wickman: What's the name?
  Kim Lawton: Uh uh uh
  Sabrina Wickman: What's the name of it?
  Kim Lawton: It was about the working of the remote control.
  Sabrina Wickman: It's the technical function or the functional requirements.
  Kim Lawton: Nope. Not a of Wait. The working design. But I've
  Sabrina Wickman: Working
  Kim Lawton: saved
  Sabrina Wickman: design.
  Kim Lawton: it. But now I don't know where it is.
  Kim Lawton: Hmm.
  Sabrina Wickman: Working design. What is this? Product documents.
  Kim Lawton: Yeah. And I import this until
  Sabrina Wickman: On the desktop. Up. up.
  Kim Lawton: One
  Sabrina Wickman: Up.
  Kim Lawton: more.
  Sabrina Wickman: Up. Up. Yes. My Documents. Nope.
  Kim Lawton: What the fuck
  Sabrina Wickman: Gone.
  Kim Lawton: is this?
  Sabrina Wickman: Well you Um Nah. Nah, nah, nah. PowerPoint. Working design.
  Kim Lawton: Yeah that's the empty one.
  Sabrina Wickman: And
  Kim Lawton: I had one.
  Sabrina Wickman: Presentation of
  Kim Lawton: Uh-huh.
  Sabrina Wickman: working design.
  Kim Lawton: Open it. Okay here it is.
  Sabrina Wickman: Save as. Uh
  Julie Griswell: Desktop.
  Sabrina Wickman: it's Project.
  Kim Lawton: Project.
  Julie Griswell: Yeah.
  Sabrina Wickman: Save.
  Kim Lawton: Okay.
  Julie Griswell: Okay
  Sabrina Wickman: Very good.
  Julie Griswell: Well.
  Kim Lawton: A little later but here it is.
  Sabrina Wickman: Okay. So
  Kim Lawton: So okay. It's a little difficult what I'm gonna tell you. It's about the working of the remote control. I just had an half an hour j to study it and I don't
  Julie Griswell: Make
  Kim Lawton: get
  Julie Griswell: it.
  Kim Lawton: it.
  Sabrina Wickman: Now have ten minutes to tell it.
  Kim Lawton: Ten minutes to tell it. Okay. I think it will be a few minutes and
  Sabrina Wickman: Okay.
  Kim Lawton: First uh I will tell you something about the findings, what I discovered about the remote control. The working bout it uh of it. Uh then I'll have uh some kind of map, and it's the top of the remote control. With a little bit of science, uh you I will show that uh in in a few minutes. And then uh what I'll think about it. First, the findings. The remote control is a very difficult uh thing to uh to explain to just all of you wh who haven't seen a remote control uh inside. Uh there's a lot of uh plastic on it, um because its uh not so expensive. And there are uh a lot of uh wires, uh which um connect the components in it, the battery, and there are um switches and things like that. There's a lot of small uh electronics. So it won't be um uh too expensive to build it. Only twelve Euro fifty I think uh we will make it. Now And here I have the top of the remote control. Uh here's some kind of chip. Uh on top of this, there are uh the numbers. Uh you have all on your remote control. And uh the teletext uh button. And uh here's the battery. And when you push the button, it will uh will be sent to the chip. And the chip will um send it to all kind of sub-components. That's what I said, it's very difficult. And after that it will be sent to the infrared. And that will send it to your television. That's a short h uh how it works. Uh I think I can uh make it uh difficult, but we all we all don't get it. My preferences? It's uh it won't be uh We shouldn't make it too big. Uh also for the cost, uh we should only put one battery on it. A long-lasting battery. Uh also for the cost, uh use only plastic. Not other materials. Also because of the cost, uh not too much buttons on it. We can also make uh a button uh with a menu uh button. And then um that that you will see it on the T_V_. And on the T_V_ you can uh switch into the menu. That's I
  Janice Huckleberry: Mm-hmm.
  Kim Lawton: think it's easier. And the bleep signal, y uh you told us. Uh but we can also use it uh a bleep like something, when the battery's empty, then there is a bleep. Then you'll have to change it in a in a week or something. And also the bleep, when what I told you about uh when you lost it, and you push a button, and then you hear bleep bleep, and we will find it. This is uh
  Sabrina Wickman: Oh oh.
  Kim Lawton: just uh Yeah.
  Sabrina Wickman: Two questions.
  Kim Lawton: Yeah.
  Sabrina Wickman: The battery. You say one battery is cheaper. Why?
  Kim Lawton: If we w if we use only just one uh small pen-light, then it will be cheaper than when we use
  Sabrina Wickman: Yeah but
  Kim Lawton: two.
  Sabrina Wickman: when you use two, you can use it two times longer.
  Kim Lawton: Yeah but then we'll have to make the um remote control uh long lasting.
  Sabrina Wickman: Okay
  Kim Lawton: Just
  Sabrina Wickman: so it's the size of the remote control.
  Kim Lawton: Yeah.
  Sabrina Wickman: Okay and the buttons. When you use it on the television, you've you need the television, wh which can use it.
  Kim Lawton: Yeah. But
  Sabrina Wickman: S
  Kim Lawton: uh I think this our remote control is for the televisions we uh we sell in our company?
  Sabrina Wickman: Okay.
  Kim Lawton: Or is it also for other company uh for other televisions?
  Sabrina Wickman: I think we have to use it also on other televisions though.
  Kim Lawton: Then this is an option.
  Sabrina Wickman: So
  Kim Lawton: Maybe just a menu button to use it on our televisions. And then we make it easier uh for our televisions. And on the other tele televisions, you can also use it, but then
  Sabrina Wickman: Yeah but
  Kim Lawton: we
  Sabrina Wickman: I
  Kim Lawton: won't
  Sabrina Wickman: don't
  Kim Lawton: use
  Sabrina Wickman: I think
  Kim Lawton: the
  Sabrina Wickman: it They are two different things though. We have to choose one. It has to work on o uh all televisions.
  Janice Huckleberry: Mm.
  Kim Lawton: Yeah? Okay. Then I think uh the menu button uh will only work on the newer televisions. And we will uh look forward and don't make a
  Julie Griswell: Hmm.
  Kim Lawton: remote control which for the older televisions.
  Sabrina Wickman: Okay.
  Kim Lawton: And I just uh have one more idea. Uh maybe it's one of your tasks. But Uh, to have a trendy remote control, we can also um make something like the Nokia um mobile phones. To change covers. So if you have uh a trendy half with all red, uh yellow and something. And then you can put a
  Julie Griswell: Hmm.
  Kim Lawton: red cover on it. And also different things.
  Sabrina Wickman: Yeah. Good idea.
  Julie Griswell: Will
  Kim Lawton: Yes.
  Julie Griswell: this will this add to the cost?
  Kim Lawton: Uh then it won't be uh will have just one cover on the uh original one. then you can buy the covers.
  Julie Griswell: Yes but you have to m uh be able to change it. D does it make it more difficult to design?
  Kim Lawton: I think it will be a little more difficult, but not
  Sabrina Wickman: Mm-hmm.
  Kim Lawton: too much.
  Julie Griswell: Not much. 'Kay.
  Kim Lawton: Just like with the Nokia uh mobile phones.
  Sabrina Wickman: Yeah but there are much
  Kim Lawton: Just one.
  Sabrina Wickman: more Nokia telephones than um these ones.
  Kim Lawton: Yeah but then we'll have to to just um put five covers on it, and see if it works. If it won't works then we'll get something else. Then we uh won't g uh go further with it.
  Sabrina Wickman: Yeah but are their profits bigger than their cost?
  Kim Lawton: Uh a p a a cover made in uh in China, it it won't be I guess so expensive I think.
  Sabrina Wickman: Yeah but there are also design cost. I don't think When you have a remote control, do you change the cover?
  Kim Lawton: Maybe.
  Sabrina Wickman: Would you change
  Kim Lawton: I
  Sabrina Wickman: the
  Kim Lawton: wi
  Sabrina Wickman: cover?
  Kim Lawton: I won't. But maybe
  Sabrina Wickman: No.
  Kim Lawton: I think trendy people or like children where you can paint on it, and uh the the children
  Sabrina Wickman: N
  Kim Lawton: think,
  Sabrina Wickman: yeah
  Kim Lawton: oh
  Sabrina Wickman: but
  Kim Lawton: this is my remote control, uh I made a picture on it.
  Sabrina Wickman: I think that
  Kim Lawton: Uh
  Sabrina Wickman: too less people would change it for good profit.
  Kim Lawton: Yeah.
  Sabrina Wickman: So
  Kim Lawton: Okay. And the other people?
  Julie Griswell: Um
  Kim Lawton: What do you think about it?
  Janice Huckleberry: Yeah a. But If if it Yeah, I don't I'm not sure if it will make profit enough
  Kim Lawton: Okay.
  Janice Huckleberry: to uh But it's uh yeah it's uh original idea.
  Sabrina Wickman: Yes it is but I don't think we have to do it.
  Janice Huckleberry: No.
  Kim Lawton: Okay.
  Julie Griswell: Mm.
  Kim Lawton: You're Sabrina Wickman.
  Sabrina Wickman: Okay.
  Kim Lawton: Yes. That's it.
  Sabrina Wickman: That's clear. Okay thank you. So now Janice Huckleberry.
  Janice Huckleberry: Oh. That's Julie Griswell. Uh Come on. Ah.
  Julie Griswell: Yeah.
  Janice Huckleberry: Yes well uh uh I shall give a short talk about the the technical function design. some influence on the T_V_ set. Uh both audio and vide video uh in a cordless way. No cords attached. And uh well, it all by pushing a button on the remote. That was from my own experience and uh and uh the previous meeting. Uh I find some uh some interesting quotes on the web. Uh well the same idea here. Uh message to the television. And uh and and and well basic uh operations like on and off, and uh switching channels, and uh and maybe uh teletext or something like that. Uh well these are two uh remotes, and that's our uh our dilemma I think. Uh We just heard from Kim Lawton how uh difficult it is. But uh shall we make a basic remote control, uh just uh swapping channels and volume and uh power button and well nothing much more. Or uh uh more functions on the remote. Uh maybe more devices you can influence. Uh a radio or a v a video recorder, uh V_C_R_. Yeah well that's our dilemma. Um any ideas about that? Basic or multifunctional?
  Sabrina Wickman: We'll got back on that later.
  Janice Huckleberry: Okay yeah. Yeah well
  Julie Griswell: Yes.
  Janice Huckleberry: the that was just on my mind. So uh I didn't know what uh what way we would go. Mm yeah well that was my uh functional uh talk.
  Kim Lawton: 'Kay.
  Sabrina Wickman: 'Kay, thank you. Then it's your turn, Julie Griswell.
  Julie Griswell: Okay. Uh um m
  Julie Griswell: Yeah. Um yeah okay. This bit too far. So So I'm uh gonna have a presentation about um, about um yeah what people think. Uh we did a usability lab-test with a hundred persons. And we looked at uh several um things. Uh among them design, uh d d how d did they like the use of it, uh what frustrations they had while using remote controls. Uh well what what will be our market. And uh we asked them if we had some new featu features. If um that would be a good idea or not. Well our findings. Uh our users, they disliked the look and feel of current remote controls. Um uh they especially found found them very ugly. And um th they also found them hard to to learn how to use it. Uh well they also zap a lot. So uh zapping uh should be very easy. And uh fifty percent of the users only use ten percent of the buttons. So a lot of unused buttons. There is more findings. Uh on the buttons. Which uh buttons find users uh very important and which which not? And how much would they use them? Well uh the most used button is the channel selection. And uh we asked them how uh relevant they think uh the buttons are. The power, volume and channel selections are very relevant. Uh teletext is uh less relevant but also important. Uh not important they found the audio, uh that's not the volume but uh specific the the pitch, or the left or right. Uh the screen and the brightness. And uh channel settings. Uh th and they also are not used very often. Then we have a few um graphs about the market. Uh here we can see what the market share is of uh several groups. Um as you can see, most users are uh between thirty six and forty five. Um the the the younger group between sixteen and twenty five is not very big. And to come back on the the swapping uh things, uh I don't think uh, I I think the younger will be most interest in it. But uh they are not a very big group. Um in the we asked them, uh how would you like a s a new feature. If you have an L_C_D_ on the remote control, what would you think of it. Now you can clearly see young users say. I will that would very nice. And older user think uh they will be scared of change I think. And they won't like it. And another thing, how would you like to have a speech recognition on it. Well here we see the same. Young users uh think that's an interesting idea. And old users not. Uh well we uh found out that there are two several markets at which we can aim. Uh the first are the younger, the age between sixteen and forty five. Uh they are highly interested in the features, as you can see uh here. And um they are more critical on their money spending. Uh the second group is the older group. Aged between forty six and sixty five. They are less interested in uh new features. But uh they spend their money more easily. Now if we look back at this graph, we can see that among the first group is about um sixty percent. And the second group about forty percent. So the the first group is bigger. Well then I come to my uh personal preferences. Uh yeah the first question is uh also we have to ask is at the which market do we aim at. Uh of course n uh saying we aim at the young group doesn't say that old people won't buy it. But less of them will buy it. Um well I uh Okay. What I thought, um even young people say it's hard to use, remote control. So if you make a remote control that is uh very easy to use, that's especially aimed at this group, even uh the young group will also be more interested. And um we can make special features. But uh I think it looks nice in the first time. But when use it, uh I don't know what's uh good thing of speech recognition.
  Janice Huckleberry: Mm-hmm.
  Julie Griswell: Um well th uh that's my second point. Uh less important functions should be discarded from the remote control. It's about discussion we had earlier. Um You can find most functions on a T_V_ set. So uh you don't have to have a lot of audio options, or screen options to change the brightness. And such things. Um well the design is very important.
  Julie Griswell: looking uh remote control if there will be one. But they found most remote controls very ugly. So the design of our remote control is very important. And uh yeah it should be very zap friendly, as most users use it for that. That were my findings.
  Sabrina Wickman: Okay
  Kim Lawton: Yeah.
  Sabrina Wickman: thank
  Kim Lawton: I have
  Sabrina Wickman: you.
  Kim Lawton: uh one question. If
  Sabrina Wickman: Yes.
  Kim Lawton: we aim for the younger people, um and there will be uh a lot of features like L_C_D_ or the the the speech uh f recognising, uh the cost will be a lot of h uh a lot higher.
  Julie Griswell: Yes.
  Janice Huckleberry: Mm-hmm.
  Kim Lawton: Uh I think we don't have that in our budget.
  Janice Huckleberry: No.
  Kim Lawton: Do you think?
  Julie Griswell: No.
  Janice Huckleberry: And I don't
  Kim Lawton: Like
  Janice Huckleberry: uh I don't think twenty five Euros for a remote is really cheap or something.
  Kim Lawton: No. No.
  Janice Huckleberry: So it's Yeah, it's hard to uh get the younger
  Kim Lawton: Uh-huh.
  Janice Huckleberry: group.
  Sabrina Wickman: I think uh the L_C_D_ is cheaper than speech recognition. So
  Janice Huckleberry: Mm-hmm.
  Sabrina Wickman: I think that can be an d good option. L_C_D_.
  Janice Huckleberry: Just the L_C_D_?
  Sabrina Wickman: Yes. Only
  Janice Huckleberry: Mm-hmm.
  Sabrina Wickman: the L_C_D_. So But we'll come back on that.
  Julie Griswell: Okay.
  Sabrina Wickman: Now Oh, go on. What d d d um Um Uh we go back on the decisions later. Now we have a few new product requirements. First, teletext. We have internet now so we don't need the teletext anymore. So not necessary. Next. Only for the television. So we don't look at the other things like the radio or something. Only the television. We look at the age group of forty plus. Uh no, younger than forty. Is a g big group, and like you showed, n not very much people buy our stuff. Fourth point. Our corporate colour and slogan must be used. Very important for the design. So you can see it on our site. Next. Um no.
  Sabrina Wickman: We have to make our decisions, what we want to do. So like you said, we need the. Maybe it's good to put it in a document. Now we have to decide what controls do we need. So maybe you can tell us.
  Julie Griswell: Yeah maybe we can first have a discussion uh on the the product requirements you just uh said.
  Sabrina Wickman: Sorry?
  Julie Griswell: The the requirements you just said,
  Sabrina Wickman: Yes.
  Julie Griswell: maybe we should first have a discussion about that.
  Sabrina Wickman: Yes, it's
  Julie Griswell: I uh
  Sabrina Wickman: okay.
  Julie Griswell: personally think uh teletext is a good option. Uh not everyone um who is looking T_V_ can go to internet when they want to see the latest news.
  Sabrina Wickman: Yeah but we don't use it. It's a new requirement. So, it's not my requirement.
  Kim Lawton: 'Kay, we'll just have to do that.
  Sabrina Wickman: We have to do this.
  Kim Lawton: Okay.
  Julie Griswell: Okay.
  Kim Lawton: No discussion
  Julie Griswell: Okay sorry.
  Kim Lawton: about it.
  Julie Griswell: Then uh
  Sabrina Wickman: No.
  Kim Lawton: Okay. Unfortunately.
  Sabrina Wickman: So what controls do we need? Who first?
  Janice Huckleberry: Well a power button?
  Sabrina Wickman: Okay. Uh power.
  Janice Huckleberry: Uh the well um I think separate channels. So
  Sabrina Wickman: Uh mm channel.
  Janice Huckleberry: But then both the the separate channels. So so uh
  Sabrina Wickman: Channel
  Janice Huckleberry: zero to nine or something.
  Sabrina Wickman: Zero to nine.
  Janice Huckleberry: Uh volume.
  Sabrina Wickman: Volume. Maybe it's easy to pick. What was w your one? Techno
  Julie Griswell: Mine? It's the functional requirements.
  Sabrina Wickman: Okay.
  Sabrina Wickman: We had w uh no no no no. Where was that example of the
  Janice Huckleberry: Oh mine.
  Sabrina Wickman: Johan. That was the the the the the
  Janice Huckleberry: Technical.
  Sabrina Wickman: technical Hallo. Okay. What do we need? On-off. Zero to nine.
  Kim Lawton: To change to the next channel, just one button. To move up, move down.
  Sabrina Wickman: Yeah that's the
  Julie Griswell: D
  Sabrina Wickman: channel.
  Julie Griswell: Yeah. Do we make a menu?
  Sabrina Wickman: Menu? Uh yes the n newer televisions ha do have menus. Uh
  Julie Griswell: Uh
  Sabrina Wickman: M Menu. I think um the only one or two numbers.
  Janice Huckleberry: Mm yes.
  Sabrina Wickman: And Hello? That's ch
  Julie Griswell: I think it will be um q quite easy to use, to have uh uh four arrows. Up-down for channel selection, and
  Sabrina Wickman: Yes.
  Julie Griswell: left-right uh for volume. And uh a menu uh button. And if you press the menu button you get into the menu, and you can use the same buttons. But the then to scroll through the menu and to change the options.
  Sabrina Wickman: On the L_C_D_ screen, you mean?
  Julie Griswell: Uh well yeah that depends on if you have uh the menu on the T_V_. Or you get the menu on the L_C_D_ screen on the remote control.
  Sabrina Wickman: Think it's better to have it on the remote control, 'cause it it has to work on all televisions. So
  Julie Griswell: Yes.
  Kim Lawton: But
  Sabrina Wickman: we
  Kim Lawton: then
  Sabrina Wickman: need
  Kim Lawton: we come to the costs.
  Sabrina Wickman: N Yes. But if we have this
  Julie Griswell: 'Kay. But well if you aim at the younger market, um a as they as uh s uh as we seen in the usability uh lab, uh they will buy a nice looking um remote control. And also to find the easy to use uh part very important. So if we have a L_C_D_ sh uh screen, and uh not too many buttons, I think that will incre uh uh even when it's a bit more cost, it will still sell.
  Sabrina Wickman: So now we don't have a lot of buttons. Is this enough?
  Janice Huckleberry: Mute.
  Sabrina Wickman: Maybe in the menu?
  Janice Huckleberry: Um
  Julie Griswell: Mm.
  Janice Huckleberry: Yeah but then it's always uh more than one uh
  Sabrina Wickman: Mute.
  Janice Huckleberry: thing to do.
  Sabrina Wickman: Mm-hmm.
  Julie Griswell: Yeah.
  Sabrina Wickman: Okay. Maybe more? No. Well. Then that's all. This will be the buttons. And I think that's enough for the next phase. So we can go on to
  Kim Lawton: But now we have only the buttons. And
  Sabrina Wickman: Yes.
  Kim Lawton: uh we don't yet have to decide what the remote control would look like? Or
  Sabrina Wickman: No that's for the next phase.
  Kim Lawton: Okay.
  Sabrina Wickman: Um Phase two is the conceptual design. So
  Kim Lawton: Okay.
  Sabrina Wickman: then we'll have the concepts.
  Kim Lawton: Okay.
  Sabrina Wickman: That's for the So uh next point. Now we have lunch-break. After that we have t thirty minutes for work. And you can find the minutes in the Project Documents folder inclusive the uh buttons. No. Your individual action, you can find them in the email. So now it's time for lunch.
  Kim Lawton: Okay.
  Julie Griswell: Okay. Good idea.
  Sabrina Wickman: Thanks for coming.
Updated Content: Sabrina Wickman opened the meeting by explaining how to locate his minutes from the previous meeting. Kim Lawton briefly explained the internal workings of the remote,  and mentioned his preferences for power source and case material. He also suggested mobile phone-like changeable covers, and the group discussed the profit in this. Janice Huckleberry very briefly mentioned some features a remote should have and suggested it should be multifunctional. Julie Griswell present the findings of the usability study. The group then discussed their target group ,and what features they might include to attract them. The manager introduced new requirements to the project, insisting they were to be followed. The group then discussed what buttons they might need, which included menu, numbers, channel and volume changing arrows and mute.