{"action":"created","issue":{"url":"https://api.github.com/repos/owncloud/core/issues/20976","labels_url":"https://api.github.com/repos/owncloud/core/issues/20976/labels{/name}","comments_url":"https://api.github.com/repos/owncloud/core/issues/20976/comments","events_url":"https://api.github.com/repos/owncloud/core/issues/20976/events","html_url":"https://github.com/owncloud/core/issues/20976","id":120650428,"number":20976,"title":"Upgrade 8.1.3 ==> 8.2+ not working New install of 8.2+ not working","user":{"login":"kwstone","id":16177824,"avatar_url":"https://avatars.githubusercontent.com/u/16177824?v=3","gravatar_id":"","url":"https://api.github.com/users/kwstone","html_url":"https://github.com/kwstone","followers_url":"https://api.github.com/users/kwstone/followers","following_url":"https://api.github.com/users/kwstone/following{/other_user}","gists_url":"https://api.github.com/users/kwstone/gists{/gist_id}","starred_url":"https://api.github.com/users/kwstone/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/kwstone/subscriptions","organizations_url":"https://api.github.com/users/kwstone/orgs","repos_url":"https://api.github.com/users/kwstone/repos","events_url":"https://api.github.com/users/kwstone/events{/privacy}","received_events_url":"https://api.github.com/users/kwstone/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/owncloud/core/labels/bug","name":"bug","color":"fc2929"},{"url":"https://api.github.com/repos/owncloud/core/labels/feature:update","name":"feature:update","color":"d4c5f9"}],"state":"open","locked":false,"assignee":null,"milestone":{"url":"https://api.github.com/repos/owncloud/core/milestones/48","html_url":"https://github.com/owncloud/core/milestones/9.0-current","labels_url":"https://api.github.com/repos/owncloud/core/milestones/48/labels","id":1196845,"number":48,"title":"9.0-current","description":"","creator":{"login":"cmonteroluque","id":879976,"avatar_url":"https://avatars.githubusercontent.com/u/879976?v=3","gravatar_id":"","url":"https://api.github.com/users/cmonteroluque","html_url":"https://github.com/cmonteroluque","followers_url":"https://api.github.com/users/cmonteroluque/followers","following_url":"https://api.github.com/users/cmonteroluque/following{/other_user}","gists_url":"https://api.github.com/users/cmonteroluque/gists{/gist_id}","starred_url":"https://api.github.com/users/cmonteroluque/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/cmonteroluque/subscriptions","organizations_url":"https://api.github.com/users/cmonteroluque/orgs","repos_url":"https://api.github.com/users/cmonteroluque/repos","events_url":"https://api.github.com/users/cmonteroluque/events{/privacy}","received_events_url":"https://api.github.com/users/cmonteroluque/received_events","type":"User","site_admin":false},"open_issues":588,"closed_issues":614,"state":"open","created_at":"2015-07-07T14:21:23Z","updated_at":"2015-12-07T20:09:30Z","due_on":"2016-03-08T04:00:00Z","closed_at":null},"comments":9,"created_at":"2015-12-06T18:32:47Z","updated_at":"2015-12-07T20:37:32Z","closed_at":null,"body":"### Steps to reproduce\r\n1.  Install owncloud 8.2+ or upgrade from 8.1.3 to 8.2+ version.\r\n2.\r\n3.\r\n\r\n### Expected behaviour\r\n\r\nI expect the install to work or the upgrade to complete and the site to be operable.\r\n\r\n### Actual behaviour\r\n\r\nThe upgrade makes the backup then gets the files for the new version but when the upgrade process is started I get a blank white screen.  Or and Error 500 on edge browser.\r\n\r\nA new install after expanding the files and making sure all the owners / permissions are correct for my system I attempt to load the site and get the white screen.\r\n\r\n### Server configuration\r\n**Operating system**:\r\n Ubuntu 14.04\r\n**Web server:**\r\n Apache 2.4.7\r\n**Database:**\r\n MySQL 5.5.46\r\n**PHP version:**\r\n 5.5.9-1ubuntu4.14\r\n**ownCloud version:** (see ownCloud admin page)\r\n I have several sites running 8.1.3 and have attepted to update one and also do a clean install to 8.2.1.4\r\n**Updated from an older ownCloud or fresh install:**\r\n Both\r\n**List of activated apps:**\r\n Only the default apps are activated\r\n```\r\nIf you have access to your command line run e.g.:\r\nsudo -u www-data php occ app:list\r\nfrom within your ownCloud installation folder\r\n```\r\n\r\n**The content of config/config.php:**\r\n\r\n```php\r\n<?php\r\n$CONFIG = array (\r\n  'instanceid' => '****',\r\n  'passwordsalt' => '****',\r\n  'secret' => '****',\r\n  'trusted_domains' => \r\n  array (\r\n    0 => 'localhost',\r\n    1 => '*****.biz',\r\n  ),\r\n  'datadirectory' => '/mnt/oc_stonecloud/BLS',\r\n  'overwrite.cli.url' => 'https://*****.biz/bls',\r\n  'dbtype' => 'mysql',\r\n  'version' => '8.2.1.4',\r\n  'dbname' => 'oc_BLS',\r\n  'dbhost' => 'localhost',\r\n  'dbtableprefix' => 'oc_',\r\n  'dbuser' => '****',\r\n  'dbpassword' => '***',\r\n  'logtimezone' => 'UTC',\r\n  'installed' => true,\r\n  'maintenance' => false,\r\n  'logfile' => '/mnt/oc_*****/BLS/owncloud.log',\r\n  'loglevel' => 2,\r\n  'trashbin_retention_obligation' => 'auto',\r\n);\r\n```\r\n\r\n**Are you using external storage, if yes which one:** local/smb/sftp/...\r\n local/smb\r\n**Are you using encryption:** yes/no\r\n  No\r\n**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...\r\n  No\r\n\r\n### Client configuration\r\n**Browser:**\r\n  Chrome, Firefox, Edge, \r\n**Operating system:**\r\n  Win 10, Android, Linux\r\n### Logs\r\n#### Web server error log\r\n```\r\nThere are hundreds of the first line.  When I try to reload the site with the blank page I get the following error.\r\ntdb(__NULL__): tdb_open_ex: called with name == NULL\r\n[Sun Dec 06 09:36:29.559657 2015] [:error] [pid 15926] [client *.*.*.*:30732] PHP Fatal error:  Class 'InterfaSys\\\\LogNormalizer\\\\Normalizer' not found in /var/wwws/bls/lib/private/log.php on line 78\r\n\r\n```\r\n\r\n#### ownCloud log (data/owncloud.log)\r\n```\r\n\r\n{\"reqId\":\"uF5YOU0mIgtxSvOSVGqJ\",\"remoteAddr\":\"\",\"app\":\"core\",\"message\":\"XCache opcode cache will not be cleared because \\\"xcache.admin.enable_auth\\\" is enabled.\",\"level\":2,\"time\":\"2015-12-05T18:28:35+00:00\"}\r\n{\"reqId\":\"5vhnXOwhruTnsB6H+98M\",\"remoteAddr\":\"\",\"app\":\"core\",\"message\":\"XCache opcode cache will not be cleared because \\\"xcache.admin.enable_auth\\\" is enabled.\",\"level\":2,\"time\":\"2015-12-05T18:29:28+00:00\",\"method\":\"--\",\"url\":\"--\"}\r\n{\"reqId\":\"5vhnXOwhruTnsB6H+98M\",\"remoteAddr\":\"\",\"app\":\"core\",\"message\":\"starting upgrade from 8.1.3.0 to 8.2.1.4\",\"level\":0,\"time\":\"2015-12-05T18:29:28+00:00\",\"method\":\"--\",\"url\":\"--\"}\r\n{\"reqId\":\"5vhnXOwhruTnsB6H+98M\",\"remoteAddr\":\"\",\"app\":\"core\",\"message\":\"XCache opcode cache will not be cleared because \\\"xcache.admin.enable_auth\\\" is enabled.\",\"level\":2,\"time\":\"2015-12-05T18:29:30+00:00\",\"method\":\"--\",\"url\":\"--\"}\r\n{\"reqId\":\"5vhnXOwhruTnsB6H+98M\",\"remoteAddr\":\"\",\"app\":\"core\",\"message\":\"XCache opcode cache will not be cleared because \\\"xcache.admin.enable_auth\\\" is enabled.\",\"level\":2,\"time\":\"2015-12-05T18:29:30+00:00\",\"method\":\"--\",\"url\":\"--\"}\r\n{\"reqId\":\"5vhnXOwhruTnsB6H+98M\",\"remoteAddr\":\"\",\"app\":\"core\",\"message\":\"XCache opcode cache will not be cleared because \\\"xcache.admin.enable_auth\\\" is enabled.\",\"level\":2,\"time\":\"2015-12-05T18:29:31+00:00\"}\r\n{\"reqId\":\"Nys8iaX8yY71qZ+V\\/bff\",\"remoteAddr\":\"\",\"app\":\"core\",\"message\":\"XCache opcode cache will not be cleared because \\\"xcache.admin.enable_auth\\\" is enabled.\",\"level\":2,\"time\":\"2015-12-05T18:29:46+00:00\"}\r\n{\"reqId\":\"DVr7BYB7Bj+4RgNH6ty1\",\"remoteAddr\":\"\",\"app\":\"core\",\"message\":\"XCache opcode cache will not be cleared because \\\"xcache.admin.enable_auth\\\" is enabled.\",\"level\":2,\"time\":\"2015-12-05T18:30:10+00:00\"}\r\n{\"reqId\":\"DVr7BYB7Bj+4RgNH6ty1\",\"remoteAddr\":\"\",\"app\":\"core\",\"message\":\"XCache opcode cache will not be cleared because \\\"xcache.admin.enable_auth\\\" is enabled.\",\"level\":2,\"time\":\"2015-12-05T18:30:10+00:00\"}\r\n```\r\n\r\n#### Browser log\r\n```\r\nI don't have browser logs\r\n```"},"comment":{"url":"https://api.github.com/repos/owncloud/core/issues/comments/162653713","html_url":"https://github.com/owncloud/core/issues/20976#issuecomment-162653713","issue_url":"https://api.github.com/repos/owncloud/core/issues/20976","id":162653713,"user":{"login":"kwstone","id":16177824,"avatar_url":"https://avatars.githubusercontent.com/u/16177824?v=3","gravatar_id":"","url":"https://api.github.com/users/kwstone","html_url":"https://github.com/kwstone","followers_url":"https://api.github.com/users/kwstone/followers","following_url":"https://api.github.com/users/kwstone/following{/other_user}","gists_url":"https://api.github.com/users/kwstone/gists{/gist_id}","starred_url":"https://api.github.com/users/kwstone/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/kwstone/subscriptions","organizations_url":"https://api.github.com/users/kwstone/orgs","repos_url":"https://api.github.com/users/kwstone/repos","events_url":"https://api.github.com/users/kwstone/events{/privacy}","received_events_url":"https://api.github.com/users/kwstone/received_events","type":"User","site_admin":false},"created_at":"2015-12-07T20:37:31Z","updated_at":"2015-12-07T20:37:31Z","body":"yes it's there @VicDeo "}}