{"action":"reopened","issue":{"url":"https://api.github.com/repos/jfqd/redmine_helpdesk/issues/101","labels_url":"https://api.github.com/repos/jfqd/redmine_helpdesk/issues/101/labels{/name}","comments_url":"https://api.github.com/repos/jfqd/redmine_helpdesk/issues/101/comments","events_url":"https://api.github.com/repos/jfqd/redmine_helpdesk/issues/101/events","html_url":"https://github.com/jfqd/redmine_helpdesk/issues/101","id":115240938,"number":101,"title":"When Ticket is closed and when reply to that email will re-open the ticket?","user":{"login":"dilipmadake","id":14106877,"avatar_url":"https://avatars.githubusercontent.com/u/14106877?v=3","gravatar_id":"","url":"https://api.github.com/users/dilipmadake","html_url":"https://github.com/dilipmadake","followers_url":"https://api.github.com/users/dilipmadake/followers","following_url":"https://api.github.com/users/dilipmadake/following{/other_user}","gists_url":"https://api.github.com/users/dilipmadake/gists{/gist_id}","starred_url":"https://api.github.com/users/dilipmadake/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/dilipmadake/subscriptions","organizations_url":"https://api.github.com/users/dilipmadake/orgs","repos_url":"https://api.github.com/users/dilipmadake/repos","events_url":"https://api.github.com/users/dilipmadake/events{/privacy}","received_events_url":"https://api.github.com/users/dilipmadake/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":11,"created_at":"2015-11-05T09:19:32Z","updated_at":"2015-11-12T10:44:15Z","closed_at":null,"body":"When ticket for helpdesk is closed and if we reply to that email will re-open the same ticket?\r\n"}}