{"action":"created","issue":{"url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/2282","labels_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/2282/labels{/name}","comments_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/2282/comments","events_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/2282/events","html_url":"https://github.com/osTicket/osTicket-1.8/issues/2282","id":96971566,"number":2282,"title":"Mail fetch issues with v1.9.9-1-gbe2f138 (be2f138)","user":{"login":"guidokuehler","id":13470689,"avatar_url":"https://avatars.githubusercontent.com/u/13470689?v=3","gravatar_id":"","url":"https://api.github.com/users/guidokuehler","html_url":"https://github.com/guidokuehler","followers_url":"https://api.github.com/users/guidokuehler/followers","following_url":"https://api.github.com/users/guidokuehler/following{/other_user}","gists_url":"https://api.github.com/users/guidokuehler/gists{/gist_id}","starred_url":"https://api.github.com/users/guidokuehler/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/guidokuehler/subscriptions","organizations_url":"https://api.github.com/users/guidokuehler/orgs","repos_url":"https://api.github.com/users/guidokuehler/repos","events_url":"https://api.github.com/users/guidokuehler/events{/privacy}","received_events_url":"https://api.github.com/users/guidokuehler/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":2,"created_at":"2015-07-24T05:57:52Z","updated_at":"2015-07-24T06:30:59Z","closed_at":null,"body":"Include the Subject or the content from the Email an - char then osTicket cut the rest at this char!!!\r\n\r\nOur Config:\r\n\r\nServerinformationen\r\nosTicket-Version\tv1.9.9-1-gbe2f138 (be2f138)\r\nServer-Software\tnginx/1.8.0\r\nMySQL-Version\t5.5.44\r\nPHP-Version\t5.6.4-4ubuntu6.2\r\nPHP-Erweiterungen\r\ngdlib\t Wird für die Bildmanipulation und PDF-Druck verwendet\r\nimap\t Wird für den E-Mail-Abruf verwendet\r\nxml\t XML API\r\nxml-dom\t Wird für die HTML E-Mail-Verarbeitung verwendet\r\njson\t Verbessert die Leistung beim Erzeugen und Verarbeiten von JSON\r\nmbstring\t Dringend empfohlen für nicht-westeuropäische Sprachinhalte\r\nphar\t Dringend empfohlen für Plug-ins und Sprachpakete\r\nfileinfo\t Wird verwendet, um Dateitypen für Uploads zu erkennen\r\n\r\n\r\nExamples below:\r\n\r\nExample 1\r\n\r\nHtmlThreadEnabled = True\r\nOriginal = <div style=\"font-size: 11px\">\r\nosTicket = <div style=\"font\r\nosTicket-Thread-Table-Body= &lt;div style=\"font\r\nosTicket-Thread-Table-Format=html\r\n\r\nExample 2\r\n\r\nHtmlThreadEnabled = False\r\nOriginal = Neue SAP Version SAPGUI 7.40 - Patch 2 und Java 8 Support\r\nosTicket = Neue SAP Version SAPGUI 7.40\r\nosTicket-Thread-Table-Body=Neue SAP Version SAPGUI 7.40\r\nosTicket-Thread-Table-Format=text\r\n\r\nExample 3\r\n\r\nHtmlThreadEnabled = True\r\nOriginal=<html xmlns:v=\"urn:schemas-microsoft-com:vml\" xmlns:o=\"urn:schemas-microsoft-com:office:office\" xmlns:w=\"urn:schemas-microsoft-com:office:word\" xmlns:m=\"http://schemas.microsoft.com/office/2004/12/omml\" xmlns=\"http://www.w3.org/TR/REC-html40\">\r\nosTicket=&lt;html xmlns:v=\"urn:schemas\r\nosTicket-Thread-Table-Body=&lt;html xmlns:v=\"urn:schemas\r\nosTicket-Thread-Table-Format=html\r\n\r\nExample 4\r\n\r\nHtmlThreadEnabled = True\r\nOriginal=<!--\r\nosTicket=&lt;!\r\nosTicket-Thread-Table-Body=&lt;!\r\nosTicket-Thread-Table-Format=html\r\n\r\nHow we can resolve this, we cannot receive any Email from different Clients in the Ticket-System!!!\r\n\r\nBest Regards\r\nGuido\r\n\r\n"},"comment":{"url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/comments/124345539","html_url":"https://github.com/osTicket/osTicket-1.8/issues/2282#issuecomment-124345539","issue_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/2282","id":124345539,"user":{"login":"guidokuehler","id":13470689,"avatar_url":"https://avatars.githubusercontent.com/u/13470689?v=3","gravatar_id":"","url":"https://api.github.com/users/guidokuehler","html_url":"https://github.com/guidokuehler","followers_url":"https://api.github.com/users/guidokuehler/followers","following_url":"https://api.github.com/users/guidokuehler/following{/other_user}","gists_url":"https://api.github.com/users/guidokuehler/gists{/gist_id}","starred_url":"https://api.github.com/users/guidokuehler/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/guidokuehler/subscriptions","organizations_url":"https://api.github.com/users/guidokuehler/orgs","repos_url":"https://api.github.com/users/guidokuehler/repos","events_url":"https://api.github.com/users/guidokuehler/events{/privacy}","received_events_url":"https://api.github.com/users/guidokuehler/received_events","type":"User","site_admin":false},"created_at":"2015-07-24T06:30:59Z","updated_at":"2015-07-24T06:30:59Z","body":"imap \n\n\nVon: \"infectormp\" <notifications@github.com> \nAn: \"osTicket/osTicket-1.8\" <osTicket-1.8@noreply.github.com> \nCC: \"guidokuehler\" <guido.kuehler@it-power.biz> \nGesendet: Freitag, 24. Juli 2015 08:08:18 \nBetreff: Re: [osTicket-1.8] Mail fetch issues with v1.9.9-1-gbe2f138 (be2f138) (#2282) \n\n\n\npop3 or imap? \n\n— \nReply to this email directly or view it on GitHub . \n\n"}}