{"action":"opened","issue":{"url":"https://api.github.com/repos/SupportFlow/supportflow/issues/240","labels_url":"https://api.github.com/repos/SupportFlow/supportflow/issues/240/labels{/name}","comments_url":"https://api.github.com/repos/SupportFlow/supportflow/issues/240/comments","events_url":"https://api.github.com/repos/SupportFlow/supportflow/issues/240/events","html_url":"https://github.com/SupportFlow/supportflow/issues/240","id":58633676,"number":240,"title":"Users will re-use tickets for different topics","user":{"login":"iandunn","id":484068,"avatar_url":"https://avatars.githubusercontent.com/u/484068?v=3","gravatar_id":"","url":"https://api.github.com/users/iandunn","html_url":"https://github.com/iandunn","followers_url":"https://api.github.com/users/iandunn/followers","following_url":"https://api.github.com/users/iandunn/following{/other_user}","gists_url":"https://api.github.com/users/iandunn/gists{/gist_id}","starred_url":"https://api.github.com/users/iandunn/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/iandunn/subscriptions","organizations_url":"https://api.github.com/users/iandunn/orgs","repos_url":"https://api.github.com/users/iandunn/repos","events_url":"https://api.github.com/users/iandunn/events{/privacy}","received_events_url":"https://api.github.com/users/iandunn/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/SupportFlow/supportflow/labels/enhancement","name":"enhancement","color":"84b6eb"},{"url":"https://api.github.com/repos/SupportFlow/supportflow/labels/Priority:%20Low","name":"Priority: Low","color":"bfd4f2"}],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":0,"created_at":"2015-02-23T19:16:23Z","updated_at":"2015-02-23T19:16:23Z","closed_at":null,"body":"@DavidAnderson684 [pointed out](https://github.com/SupportFlow/supportflow/issues/235#issuecomment-75597935) in #235 that sometimes users will reply to old threads to start a new discussion. We should think about a good way to handle that.\r\n\r\n"}}