{"action":"created","issue":{"url":"https://api.github.com/repos/STIXProject/schemas/issues/275","labels_url":"https://api.github.com/repos/STIXProject/schemas/issues/275/labels{/name}","comments_url":"https://api.github.com/repos/STIXProject/schemas/issues/275/comments","events_url":"https://api.github.com/repos/STIXProject/schemas/issues/275/events","html_url":"https://github.com/STIXProject/schemas/issues/275","id":58454908,"number":275,"title":"AvailabilityLossTypeEnum-1.1.1 consider ITILv3 Tangible costs","user":{"login":"athiasjerome","id":2775978,"avatar_url":"https://avatars.githubusercontent.com/u/2775978?v=3","gravatar_id":"","url":"https://api.github.com/users/athiasjerome","html_url":"https://github.com/athiasjerome","followers_url":"https://api.github.com/users/athiasjerome/followers","following_url":"https://api.github.com/users/athiasjerome/following{/other_user}","gists_url":"https://api.github.com/users/athiasjerome/gists{/gist_id}","starred_url":"https://api.github.com/users/athiasjerome/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/athiasjerome/subscriptions","organizations_url":"https://api.github.com/users/athiasjerome/orgs","repos_url":"https://api.github.com/users/athiasjerome/repos","events_url":"https://api.github.com/users/athiasjerome/events{/privacy}","received_events_url":"https://api.github.com/users/athiasjerome/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":1,"created_at":"2015-02-21T10:48:10Z","updated_at":"2015-05-19T15:56:48Z","closed_at":null,"body":"We should consider using ITILv3 \"Service Design\" costs of IT failure vocabulary\r\nThis could extend \"Loss\", or would imply redesigning *LossTypeEnum\r\n\r\nTangible costs:\r\n■ Lost user productivity\r\n■ Lost IT staff productivity\r\n■ Lost revenue\r\n■ Overtime payments\r\n■ Wasted goods and material\r\n■ Imposed fines or penalty payments.\r\n\r\nThe intangible costs can comprise:\r\n■ Loss of customers\r\n■ Loss of customer goodwill (customer dissatisfaction)\r\n■ Loss of business opportunity (to sell, gain new customers and revenue, etc.)\r\n■ Damage to business reputation\r\n■ Loss of confidence in IT service provider\r\n■ Damage to staff morale\r\n\r\n\r\n"},"comment":{"url":"https://api.github.com/repos/STIXProject/schemas/issues/comments/103562137","html_url":"https://github.com/STIXProject/schemas/issues/275#issuecomment-103562137","issue_url":"https://api.github.com/repos/STIXProject/schemas/issues/275","id":103562137,"user":{"login":"johnwunder","id":25461,"avatar_url":"https://avatars.githubusercontent.com/u/25461?v=3","gravatar_id":"","url":"https://api.github.com/users/johnwunder","html_url":"https://github.com/johnwunder","followers_url":"https://api.github.com/users/johnwunder/followers","following_url":"https://api.github.com/users/johnwunder/following{/other_user}","gists_url":"https://api.github.com/users/johnwunder/gists{/gist_id}","starred_url":"https://api.github.com/users/johnwunder/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/johnwunder/subscriptions","organizations_url":"https://api.github.com/users/johnwunder/orgs","repos_url":"https://api.github.com/users/johnwunder/repos","events_url":"https://api.github.com/users/johnwunder/events{/privacy}","received_events_url":"https://api.github.com/users/johnwunder/received_events","type":"User","site_admin":false},"created_at":"2015-05-19T15:56:48Z","updated_at":"2015-05-19T15:56:48Z","body":"AvailabilityLossTypeVocab comes from VERIS so we would have to consider the impact of removing that level of compatibility. We could potentially also allow for both."}}