{"action":"created","issue":{"url":"https://api.github.com/repos/mapbox/mapbox-studio/issues/1361","labels_url":"https://api.github.com/repos/mapbox/mapbox-studio/issues/1361/labels{/name}","comments_url":"https://api.github.com/repos/mapbox/mapbox-studio/issues/1361/comments","events_url":"https://api.github.com/repos/mapbox/mapbox-studio/issues/1361/events","html_url":"https://github.com/mapbox/mapbox-studio/issues/1361","id":79499934,"number":1361,"title":"after updating to 2.7 MBS fails to start","user":{"login":"MarkWS","id":8440284,"avatar_url":"https://avatars.githubusercontent.com/u/8440284?v=3","gravatar_id":"","url":"https://api.github.com/users/MarkWS","html_url":"https://github.com/MarkWS","followers_url":"https://api.github.com/users/MarkWS/followers","following_url":"https://api.github.com/users/MarkWS/following{/other_user}","gists_url":"https://api.github.com/users/MarkWS/gists{/gist_id}","starred_url":"https://api.github.com/users/MarkWS/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/MarkWS/subscriptions","organizations_url":"https://api.github.com/users/MarkWS/orgs","repos_url":"https://api.github.com/users/MarkWS/repos","events_url":"https://api.github.com/users/MarkWS/events{/privacy}","received_events_url":"https://api.github.com/users/MarkWS/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":11,"created_at":"2015-05-22T15:36:35Z","updated_at":"2015-05-28T14:09:26Z","closed_at":null,"body":"after updating to 2.7 MBS is failing to start-up. (just the splash screen then it's gone)\r\nWin 7 Pro 64bit\r\nany ideas? "},"comment":{"url":"https://api.github.com/repos/mapbox/mapbox-studio/issues/comments/106334536","html_url":"https://github.com/mapbox/mapbox-studio/issues/1361#issuecomment-106334536","issue_url":"https://api.github.com/repos/mapbox/mapbox-studio/issues/1361","id":106334536,"user":{"login":"MarkWS","id":8440284,"avatar_url":"https://avatars.githubusercontent.com/u/8440284?v=3","gravatar_id":"","url":"https://api.github.com/users/MarkWS","html_url":"https://github.com/MarkWS","followers_url":"https://api.github.com/users/MarkWS/followers","following_url":"https://api.github.com/users/MarkWS/following{/other_user}","gists_url":"https://api.github.com/users/MarkWS/gists{/gist_id}","starred_url":"https://api.github.com/users/MarkWS/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/MarkWS/subscriptions","organizations_url":"https://api.github.com/users/MarkWS/orgs","repos_url":"https://api.github.com/users/MarkWS/repos","events_url":"https://api.github.com/users/MarkWS/events{/privacy}","received_events_url":"https://api.github.com/users/MarkWS/received_events","type":"User","site_admin":false},"created_at":"2015-05-28T14:09:26Z","updated_at":"2015-05-28T14:09:26Z","body":"What if we just remove the .mapbox-studio located in the \\users folder, I think that worked last time this happened.\n\nThen just need to re-login to the Mapbox site and reload our maps, but that’s not that big a problem.\n\n \n\nFrom: Wilhelm Berg [mailto:notifications@github.com] \nSent: Wednesday, May 27, 2015 3:39 AM\nTo: mapbox/mapbox-studio\nCc: MarkWS\nSubject: Re: [mapbox-studio] after updating to 2.7 MBS fails to start (#1361)\n\n \n\n@MarkWS <https://github.com/MarkWS>  \nHm, that's strange, everything looks fine (except the error of course).\n\nThere are only two things left I can think of at the moment:\n\n1.)\n\n*\tas always, make sure, that Mapbox Studio or a part of it is not running in the background (either reboot or check for mapbox-studio.exe and node.exe processes and terminate them).\n*\tdownload https://mapbox.s3.amazonaws.com/windows-builds/try-bundled-vcredist/extracted-x64-mini.7z \n*\textract the files and copy them into C:\\Program Files\\mapbox-studio\\resources\\app\\vendor\\ and C:\\Program Files\\mapbox-studio\\resources\\app\\node_modules\\mapnik\\lib\\binding\\node-v11-win32-x64\\ \n*\ttry to start Mapbox Studio from the commandline (both ways [mapbox-studio.exe and vendor\\node index]). Does it work?\n\n2.)\n\nThis one is a bit time consuming, but if you are interested in finding the cause, I could provide you with a special debug version of Mapbox Studio and then guide you through the steps outlined here:\nhttps://gist.github.com/BergWerkGIS/6385afd9f6e240eeb074\nhttps://gist.github.com/BergWerkGIS/534a5e74301c5607af5c\n\n—\nReply to this email directly or view it on GitHub <https://github.com/mapbox/mapbox-studio/issues/1361#issuecomment-105840260> .  <https://github.com/notifications/beacon/AIDJ3LLvPkrWnytKJolD08f7WEivc-ioks5oNYhPgaJpZM4ElItH.gif> \n\n"}}