{"action":"created","comment":{"url":"https://api.github.com/repos/edx/edx-platform/pulls/comments/33952788","id":33952788,"diff_hunk":"@@ -140,33 +141,73 @@ def refund_seat(course_enrollment, request_user):\n     return refund_ids\n \n \n+def create_zendesk_ticket(requester_name, requester_email, subject, body, tags=None):\n+    \"\"\" Create a Zendesk ticket via API. \"\"\"\n+    if not (settings.ZENDESK_URL and settings.ZENDESK_USER and settings.ZENDESK_API_KEY):\n+        log.debug('Zendesk is not configured. Cannot create a ticket.')\n+        return\n+\n+    # Copy the tags to avoid modifying the original list.\n+    tags = list(tags or [])\n+    tags.append('LMS')\n+\n+    # Remove duplicates\n+    tags = list(set(tags))\n+\n+    data = {\n+        'ticket': {\n+            'requester': {\n+                'name': requester_name,\n+                'email': requester_email\n+            },\n+            'subject': subject,\n+            'comment': {'body': body},\n+            'tags': tags\n+        }\n+    }\n+\n+    # Encode the data to create a JSON payload\n+    payload = json.dumps(data)\n+\n+    # Set the request parameters\n+    url = urljoin(settings.ZENDESK_URL, '/api/v2/tickets.json')\n+    user = '{}/token'.format(settings.ZENDESK_USER)\n+    pwd = settings.ZENDESK_API_KEY\n+    headers = {'content-type': 'application/json'}\n+\n+    response = requests.post(url, data=payload, auth=(user, pwd), headers=headers)","path":"lms/djangoapps/commerce/signals.py","position":61,"original_position":61,"commit_id":"cfe016db8aa77efb74666d762e820bbda8b5510b","original_commit_id":"cfe016db8aa77efb74666d762e820bbda8b5510b","user":{"login":"clintonb","id":910510,"avatar_url":"https://avatars.githubusercontent.com/u/910510?v=3","gravatar_id":"","url":"https://api.github.com/users/clintonb","html_url":"https://github.com/clintonb","followers_url":"https://api.github.com/users/clintonb/followers","following_url":"https://api.github.com/users/clintonb/following{/other_user}","gists_url":"https://api.github.com/users/clintonb/gists{/gist_id}","starred_url":"https://api.github.com/users/clintonb/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/clintonb/subscriptions","organizations_url":"https://api.github.com/users/clintonb/orgs","repos_url":"https://api.github.com/users/clintonb/repos","events_url":"https://api.github.com/users/clintonb/events{/privacy}","received_events_url":"https://api.github.com/users/clintonb/received_events","type":"User","site_admin":false},"body":"Done.\r\n","created_at":"2015-07-06T16:25:17Z","updated_at":"2015-07-06T16:25:17Z","html_url":"https://github.com/edx/edx-platform/pull/8772#discussion_r33952788","pull_request_url":"https://api.github.com/repos/edx/edx-platform/pulls/8772","_links":{"self":{"href":"https://api.github.com/repos/edx/edx-platform/pulls/comments/33952788"},"html":{"href":"https://github.com/edx/edx-platform/pull/8772#discussion_r33952788"},"pull_request":{"href":"https://api.github.com/repos/edx/edx-platform/pulls/8772"}}},"pull_request":{"url":"https://api.github.com/repos/edx/edx-platform/pulls/8772","id":39134615,"html_url":"https://github.com/edx/edx-platform/pull/8772","diff_url":"https://github.com/edx/edx-platform/pull/8772.diff","patch_url":"https://github.com/edx/edx-platform/pull/8772.patch","issue_url":"https://api.github.com/repos/edx/edx-platform/issues/8772","number":8772,"state":"open","locked":false,"title":"Creating Zendesk refund notifications via API","user":{"login":"clintonb","id":910510,"avatar_url":"https://avatars.githubusercontent.com/u/910510?v=3","gravatar_id":"","url":"https://api.github.com/users/clintonb","html_url":"https://github.com/clintonb","followers_url":"https://api.github.com/users/clintonb/followers","following_url":"https://api.github.com/users/clintonb/following{/other_user}","gists_url":"https://api.github.com/users/clintonb/gists{/gist_id}","starred_url":"https://api.github.com/users/clintonb/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/clintonb/subscriptions","organizations_url":"https://api.github.com/users/clintonb/orgs","repos_url":"https://api.github.com/users/clintonb/repos","events_url":"https://api.github.com/users/clintonb/events{/privacy}","received_events_url":"https://api.github.com/users/clintonb/received_events","type":"User","site_admin":false},"body":"Refund notifications are now created using the Zendesk API. This ensures the correct requester information is set for the ticket, and allows for tagging of tickets.\r\n\r\nXCOM-451\r\n\r\n@rlucioni @jimabramson @Nickersoft 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