{"action":"created","issue":{"url":"https://api.github.com/repos/saucelabs/sauce-support/issues/6","labels_url":"https://api.github.com/repos/saucelabs/sauce-support/issues/6/labels{/name}","comments_url":"https://api.github.com/repos/saucelabs/sauce-support/issues/6/comments","events_url":"https://api.github.com/repos/saucelabs/sauce-support/issues/6/events","html_url":"https://github.com/saucelabs/sauce-support/issues/6","id":57276628,"number":6,"title":"Unable to get the snapshot from Sauce labs during the execution on AndroidEmulator using Appium.","user":{"login":"Ankit9568","id":7448394,"avatar_url":"https://avatars.githubusercontent.com/u/7448394?v=3","gravatar_id":"","url":"https://api.github.com/users/Ankit9568","html_url":"https://github.com/Ankit9568","followers_url":"https://api.github.com/users/Ankit9568/followers","following_url":"https://api.github.com/users/Ankit9568/following{/other_user}","gists_url":"https://api.github.com/users/Ankit9568/gists{/gist_id}","starred_url":"https://api.github.com/users/Ankit9568/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Ankit9568/subscriptions","organizations_url":"https://api.github.com/users/Ankit9568/orgs","repos_url":"https://api.github.com/users/Ankit9568/repos","events_url":"https://api.github.com/users/Ankit9568/events{/privacy}","received_events_url":"https://api.github.com/users/Ankit9568/received_events","type":"User","site_admin":false},"labels":[],"state":"closed","locked":false,"assignee":null,"milestone":null,"comments":1,"created_at":"2015-02-11T04:53:49Z","updated_at":"2015-02-11T15:03:19Z","closed_at":"2015-02-11T15:03:19Z","body":"I am trying to Fetch the snapshot from AndroidEmulator using Appium on sauce Lab\r\n\r\nFacing below Exception: \r\nunknown error: unhandled inspector error: {\"code\":-32603,\"message\":\"Unable to capture screenshot\"} \r\n\r\nCode for take a snapshot\r\n\r\nAppiumDriver driver = new AppiumDriver(); \r\nFile scrFile = driver.getScreenshotAs(OutputType.FILE); \r\nFileUtils.copyFile(scrFile, new File(\"D:/a.txt\"));\r\n\r\nBut when i am trying to get the snapshot from RealDevice in my local environment using appium code it is working fine"},"comment":{"url":"https://api.github.com/repos/saucelabs/sauce-support/issues/comments/73895143","html_url":"https://github.com/saucelabs/sauce-support/issues/6#issuecomment-73895143","issue_url":"https://api.github.com/repos/saucelabs/sauce-support/issues/6","id":73895143,"user":{"login":"colinsauce","id":6146378,"avatar_url":"https://avatars.githubusercontent.com/u/6146378?v=3","gravatar_id":"","url":"https://api.github.com/users/colinsauce","html_url":"https://github.com/colinsauce","followers_url":"https://api.github.com/users/colinsauce/followers","following_url":"https://api.github.com/users/colinsauce/following{/other_user}","gists_url":"https://api.github.com/users/colinsauce/gists{/gist_id}","starred_url":"https://api.github.com/users/colinsauce/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/colinsauce/subscriptions","organizations_url":"https://api.github.com/users/colinsauce/orgs","repos_url":"https://api.github.com/users/colinsauce/repos","events_url":"https://api.github.com/users/colinsauce/events{/privacy}","received_events_url":"https://api.github.com/users/colinsauce/received_events","type":"User","site_admin":false},"created_at":"2015-02-11T15:03:19Z","updated_at":"2015-02-11T15:03:19Z","body":"Good Morning @Ankit9568 could you please write into Sauce Labs support? https://support.saucelabs.com/home"}}