{"action":"created","issue":{"url":"https://api.github.com/repos/codeforamerica/citizen-onboard/issues/35","labels_url":"https://api.github.com/repos/codeforamerica/citizen-onboard/issues/35/labels{/name}","comments_url":"https://api.github.com/repos/codeforamerica/citizen-onboard/issues/35/comments","events_url":"https://api.github.com/repos/codeforamerica/citizen-onboard/issues/35/events","html_url":"https://github.com/codeforamerica/citizen-onboard/issues/35","id":54828097,"number":35,"title":"Public facing page for \"StatusBoard\"","user":{"login":"alanjosephwilliams","id":2983464,"avatar_url":"https://avatars.githubusercontent.com/u/2983464?v=3","gravatar_id":"","url":"https://api.github.com/users/alanjosephwilliams","html_url":"https://github.com/alanjosephwilliams","followers_url":"https://api.github.com/users/alanjosephwilliams/followers","following_url":"https://api.github.com/users/alanjosephwilliams/following{/other_user}","gists_url":"https://api.github.com/users/alanjosephwilliams/gists{/gist_id}","starred_url":"https://api.github.com/users/alanjosephwilliams/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/alanjosephwilliams/subscriptions","organizations_url":"https://api.github.com/users/alanjosephwilliams/orgs","repos_url":"https://api.github.com/users/alanjosephwilliams/repos","events_url":"https://api.github.com/users/alanjosephwilliams/events{/privacy}","received_events_url":"https://api.github.com/users/alanjosephwilliams/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/codeforamerica/citizen-onboard/labels/statusboard","name":"statusboard","color":"009800"}],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":2,"created_at":"2015-01-20T00:09:27Z","updated_at":"2015-01-20T05:04:24Z","closed_at":null,"body":"Our current thinking is that \"StatusBoard\" will launch as a CitizenOnboard branded project.\r\n\r\nAn effective launch requires landing page that communicates what StatusBoard is, why its important, who it creates value for, and how it relates to the broader CitizenOnboard project.\r\n\r\nWe have three distinct use cases we want to serve, pretty well outlined by [Jake over on the original Project Ideas thread](https://github.com/codeforamerica/project-ideas/issues/43#issuecomment-66513479). They are, roughly:\r\n\r\n\r\n- **Empower advocates with knowledge about whether the service is down**. This project was inspired by an enrollment event (with dozens of people involved) that was torpedoed by MBCW going down. We never want that to happen again—we want to notify enrollment assisters when sites are down. This page will introduce this audience the project, and let them know how they can subscribe to email and SMS updates.\r\n- **Draw public attention to the problem**. When Healthcare.gov was down, the whole country paid attention. That kind of delivery crisis is ongoing across social services, in almost every state. We want to tell this story, in a way that is easily adopted and shared by media outlets. Media attention with drive awareness and social pressure to make improving uptime a priority for those in charge. We need to be deliberate in our messaging and the media assets that will spread.\r\n- **Give people in charge a tool for tracking their progress**. We want to establish a standard that state departments and vendors should adhere to—something like 95% uptime. Which of course is a laughably low standard. We want to give folks in charge at these organizations the ability monitor their performance historically, and comparatively against other services. We also want to point them to key resources.\r\n\r\n\r\nI'll start to stub out issues for the following features and tasks, which flow from the use cases outlined above:\r\n- We want to reveal the data from @pingometer to journalists and agency analysts in an elegant way.\r\n- #36 Service-level (or \"component\" level in the language of @statuspage) pages with key historical datasets—we want decision-makers to have a page they can visit to track their progress.\r\n- #37 An summary graphic or map that shows which services have been up less than 95% of the time over some recent period (a week? a day?). We want this single graphic to communicate what we are doing, the scale, and why its important. \r\n- #38 An executive summary and some key figures—and site copy generally.\r\n- #38 Instructions targeted at CBOs and assisters that want to know the status of the services they depend on and how to advocate for improved uptime—for example, subscribing to individual components via StatusPage is currently non-trivial.\r\n\r\n\r\ncc @lippytak @Mr0grog @daguar @mollymcleod @bengolder"},"comment":{"url":"https://api.github.com/repos/codeforamerica/citizen-onboard/issues/comments/70605105","html_url":"https://github.com/codeforamerica/citizen-onboard/issues/35#issuecomment-70605105","issue_url":"https://api.github.com/repos/codeforamerica/citizen-onboard/issues/35","id":70605105,"user":{"login":"alanjosephwilliams","id":2983464,"avatar_url":"https://avatars.githubusercontent.com/u/2983464?v=3","gravatar_id":"","url":"https://api.github.com/users/alanjosephwilliams","html_url":"https://github.com/alanjosephwilliams","followers_url":"https://api.github.com/users/alanjosephwilliams/followers","following_url":"https://api.github.com/users/alanjosephwilliams/following{/other_user}","gists_url":"https://api.github.com/users/alanjosephwilliams/gists{/gist_id}","starred_url":"https://api.github.com/users/alanjosephwilliams/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/alanjosephwilliams/subscriptions","organizations_url":"https://api.github.com/users/alanjosephwilliams/orgs","repos_url":"https://api.github.com/users/alanjosephwilliams/repos","events_url":"https://api.github.com/users/alanjosephwilliams/events{/privacy}","received_events_url":"https://api.github.com/users/alanjosephwilliams/received_events","type":"User","site_admin":false},"created_at":"2015-01-20T05:04:24Z","updated_at":"2015-01-20T05:04:24Z","body":"So rad. A most excellent beginning to a very simple but very moving visualization. You have rendered visible some gaping holes in the safety net."}}