{"action":"created","issue":{"url":"https://api.github.com/repos/kaltura/platform-install-packages/issues/323","labels_url":"https://api.github.com/repos/kaltura/platform-install-packages/issues/323/labels{/name}","comments_url":"https://api.github.com/repos/kaltura/platform-install-packages/issues/323/comments","events_url":"https://api.github.com/repos/kaltura/platform-install-packages/issues/323/events","html_url":"https://github.com/kaltura/platform-install-packages/issues/323","id":54165922,"number":323,"title":"kaltura error after update 10.2.0","user":{"login":"eemirtekin","id":1687805,"avatar_url":"https://avatars.githubusercontent.com/u/1687805?v=3","gravatar_id":"","url":"https://api.github.com/users/eemirtekin","html_url":"https://github.com/eemirtekin","followers_url":"https://api.github.com/users/eemirtekin/followers","following_url":"https://api.github.com/users/eemirtekin/following{/other_user}","gists_url":"https://api.github.com/users/eemirtekin/gists{/gist_id}","starred_url":"https://api.github.com/users/eemirtekin/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/eemirtekin/subscriptions","organizations_url":"https://api.github.com/users/eemirtekin/orgs","repos_url":"https://api.github.com/users/eemirtekin/repos","events_url":"https://api.github.com/users/eemirtekin/events{/privacy}","received_events_url":"https://api.github.com/users/eemirtekin/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":1,"created_at":"2015-01-13T09:09:20Z","updated_at":"2015-01-18T13:03:28Z","closed_at":null,"body":"Hello All;\r\n\r\nCategories have been deleted but all entries stands\r\n\r\nFollowing error constantly repeats\r\n2015-01-13 11:06:27 [116375634] [KalturaClientBase->doQueue] NOTICE: execution time for [http://xxxx:80/api_v3/index.php?service=batch&action=getExclusiveJobs]: [0.083565950393677]\r\n2015-01-13 11:06:27 [116375634] [KJobHandlerWorker->run] ERR: exception 'Exception' with message 'The access to service [batch->getExclusiveJobs] is forbidden' in /opt/kaltura/app/infra/log/KalturaLog.php:82\r\nStack trace:\r\n#0 /opt/kaltura/app/batch/batches/KJobHandlerWorker.class.php(76): KalturaLog::err('The access to s...')\r\n\r\n\r\n[root@kaltura ~]# kaltura-sanity.sh\r\n[Space on /] [PASSED, RC: 0] - [.005325286]\r\n[Space on /opt/kaltura/web] [PASSED, RC: 0] - [.005404561]\r\n[Check httpd daemon status] [PASSED, RC: 0] - [.028550502]\r\nNapping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..\r\n[Check httpd daemon is started by Monit] [PASSED, RC: 0] - [7.364050393]\r\n[check daemon httpd init status] [PASSED, RC: 0] - [.006481550]\r\n[Check kaltura-sphinx daemon status] [PASSED, RC: 0] - [.029649226]\r\nNapping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..\r\n[Check kaltura-sphinx daemon is started by Monit] [PASSED, RC: 0] - [8.930366432]\r\n[check daemon kaltura-sphinx init status] [PASSED, RC: 0] - [.006238778]\r\n[Check kaltura-batch daemon status] [PASSED, RC: 0] - [.027691585]\r\nNapping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..\r\n[Check kaltura-batch daemon is started by Monit] [PASSED, RC: 0] - [8.315788416]\r\n[check daemon kaltura-batch init status] [PASSED, RC: 0] - [.005977809]\r\n[Check kaltura-monit daemon status] [PASSED, RC: 0] - [.028272945]\r\n[check daemon kaltura-monit init status] [PASSED, RC: 0] - [.007267934]\r\n[Check memcached daemon status] [PASSED, RC: 0] - [.028164828]\r\nNapping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..\r\nNapping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..\r\n[Check memcached daemon is started by Monit] [PASSED, RC: 0] - [7.368224281]\r\n[check daemon memcached init status] [PASSED, RC: 0] - [.005759616]\r\n[kaltura-html5lib ver in KMC config.ini] [PASSED, RC: 0] - [.093020294]\r\n[kaltura-kdp3 ver in KDP3 config.ini] [PASSED, RC: 0] - [.054780126]\r\n[kaltura-kmc ver in KMC config.ini] [PASSED, RC: 0] - [.061787878]\r\n[Get KMC SWFs] [PASSED, RC: 0] - [.170083785]\r\n[check_testme_page] [PASSED, RC: 0] - [14.526779263]\r\n[check_kmc_index_page] [PASSED, RC: 0] - [.046657803]\r\n[check_admin_console_index_page] [PASSED, RC: 0] - [.331169792]\r\n[check_studio_index_page] [PASSED, RC: 0] - [.547912616]\r\n[Create Partner] [PASSED, RC: 0] - [1.905237130]\r\n[Local dropfolder creation succeeded] [PASSED, RC: 0] - [10.314183559]\r\n[Create flavor param] [PASSED, RC: 0] - [5.502270957]\r\n[Delete flavor param] [PASSED, RC: 0] - [5.224904343]\r\n[Upload content kaltura_logo_animated_blue.flv] [PASSED, RC: 0] - [.867095168]\r\nNapping 10 seconds to allow entry 0_tf53ecco to digest..\r\nNapping 10 seconds to allow entry 0_tf53ecco to digest..\r\nNapping 10 seconds to allow entry 0_tf53ecco to digest..\r\nNapping 10 seconds to allow entry 0_tf53ecco to digest..\r\nNapping 10 seconds to allow entry 0_tf53ecco to digest..\r\nNapping 10 seconds to allow entry 0_tf53ecco to digest..\r\nNapping 10 seconds to allow entry 0_tf53ecco to digest..\r\nNapping 10 seconds to allow entry 0_tf53ecco to digest..\r\nNapping 10 seconds to allow entry 0_tf53ecco to digest..\r\n[kaltura_logo_animated_blue.flv - 0_tf53ecco status] [FAILED, RC: 1] - [-.537351257]\r\nNapping 30 seconds to allow mail to be sent out..\r\n[Found an email sending entry for mb-xxx@kaltura.com[PID is 107] in /var/log/maillog] [PASSED, RC: 0] - [30.008882460]\r\nTesting analytics, be patient..\r\n\r\nPlease note: if you are running this test on a clustered ENV, it will fail but this does not mean there is an actual problem.\r\nThe tech information as to why is available here:\r\nhttps://github.com/kaltura/platform-install-packages/issues/106#issuecomment-42837404\r\n\r\n[DWH cycle] [FAILED, RC: 255] - [.868509000]\r\n[Upload content kaltura_logo_animated_green.flv] [PASSED, RC: 0] - [5.940846560]\r\n[Upload bulk using CSV] [PASSED, RC: 0] - [.552664928]\r\n[Upload bulk using XML] [PASSED, RC: 0] - [.520894226]\r\n[Create player] [PASSED, RC: 0] - [.408086882]\r\n[Generate thumb] [FAILED, RC: 255] - [5.474411981]\r\n[Delete parnter] [PASSED, RC: 0] - [.319542626]\r\n[Red5 file upload] [SKIPPED as OflaDemo isn't configured]\r\nsee: https://github.com/kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md#configure-red5-server\r\n\r\n\r\nThank you for running Kaltura! To keep Kaltura viable, stable and well tested, please join the community and help by contributing sanity tests that verify overall platform stability: http://bit.ly/kaltura-ci , and by contributing to the project roadmap by solving simple tasks and challenges: http://bit.ly/kaltura-tasks.\r\n"},"comment":{"url":"https://api.github.com/repos/kaltura/platform-install-packages/issues/comments/70407517","html_url":"https://github.com/kaltura/platform-install-packages/issues/323#issuecomment-70407517","issue_url":"https://api.github.com/repos/kaltura/platform-install-packages/issues/323","id":70407517,"user":{"login":"jessp01","id":5270205,"avatar_url":"https://avatars.githubusercontent.com/u/5270205?v=3","gravatar_id":"","url":"https://api.github.com/users/jessp01","html_url":"https://github.com/jessp01","followers_url":"https://api.github.com/users/jessp01/followers","following_url":"https://api.github.com/users/jessp01/following{/other_user}","gists_url":"https://api.github.com/users/jessp01/gists{/gist_id}","starred_url":"https://api.github.com/users/jessp01/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/jessp01/subscriptions","organizations_url":"https://api.github.com/users/jessp01/orgs","repos_url":"https://api.github.com/users/jessp01/repos","events_url":"https://api.github.com/users/jessp01/events{/privacy}","received_events_url":"https://api.github.com/users/jessp01/received_events","type":"User","site_admin":false},"created_at":"2015-01-18T13:03:28Z","updated_at":"2015-01-18T13:03:28Z","body":"Can you please try downloading and running this script?\r\n\r\nhttps://github.com/kaltura/platform-install-packages/blob/Jupiter-10.3.0/RPM/scripts/postinst/kaltura-sphinx-reindex.sh\r\n\r\nLet me know if that helped, thanks,"}}