{"action":"opened","issue":{"url":"https://api.github.com/repos/MozillaFoundation/mofo-crm/issues/23","labels_url":"https://api.github.com/repos/MozillaFoundation/mofo-crm/issues/23/labels{/name}","comments_url":"https://api.github.com/repos/MozillaFoundation/mofo-crm/issues/23/comments","events_url":"https://api.github.com/repos/MozillaFoundation/mofo-crm/issues/23/events","html_url":"https://github.com/MozillaFoundation/mofo-crm/issues/23","id":95678181,"number":23,"title":"Setup desk.com as a MoFo wide helpdesk tool","user":{"login":"adamlofting","id":1901816,"avatar_url":"https://avatars.githubusercontent.com/u/1901816?v=3","gravatar_id":"","url":"https://api.github.com/users/adamlofting","html_url":"https://github.com/adamlofting","followers_url":"https://api.github.com/users/adamlofting/followers","following_url":"https://api.github.com/users/adamlofting/following{/other_user}","gists_url":"https://api.github.com/users/adamlofting/gists{/gist_id}","starred_url":"https://api.github.com/users/adamlofting/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/adamlofting/subscriptions","organizations_url":"https://api.github.com/users/adamlofting/orgs","repos_url":"https://api.github.com/users/adamlofting/repos","events_url":"https://api.github.com/users/adamlofting/events{/privacy}","received_events_url":"https://api.github.com/users/adamlofting/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":0,"created_at":"2015-07-17T15:21:20Z","updated_at":"2015-07-17T15:21:20Z","closed_at":null,"body":"We're setting up desk.com to manage user support questions for the Webmaker product (https://github.com/MozillaFoundation/plan/issues/486)\r\n\r\nBut it will also be useful to support 'helpdesk' style ticketing for other MoFo teams.\r\n\r\nThese are other use cases currently on the list (but please add suggestions to this thread):\r\n\r\n* Thimble and X-ray goggles (MLN team)\r\n* Maker Party (MLN team)\r\n* Fundraising Questions (especially during EOY)\r\n\r\n@secretrobotron will continue to work on the [setup for Webmaker](https://github.com/MozillaFoundation/plan/issues/486), but in such a way that it's not silo'd to Webmaker.\r\n\r\nAs a general note, this will be a good tool for answering *one-off support requests* from users, but it's not the tool we want to use for developing long-term deep relationships, like those with regional coordinators (those will be better managed in the full CRM). \r\n\r\ncc @hannahkane @amirad @valianttry "}}