{"action":"created","comment":{"url":"https://api.github.com/repos/dockyard/reefpoints/pulls/comments/24437904","id":24437904,"diff_hunk":"@@ -0,0 +1,71 @@\n+---\n+layout: post\n+title: \"Do I have to?\"\n+comments: true\n+social: true\n+author: Maria Matveeva\n+twitter: \"rgbcolor\"\n+summary: \"Struggling through our first user interviews\"\n+published: true\n+tags: UX Design, Research, Discovery\n+---\n+\n+\n+##Why is it hard?\n+\n+I understood how important it is to manage a conversation when I first interviewed someone to fill the position I was leaving. Being on the other side of the table gave me a new appreciation of asking just the right questions. (It seemed that I was just there yesterday as an applicant myself!)\n+\n+So why is it so damn difficult and awkward? I think the reason is that we have very little context for the kind of conversation an interview requires in our everyday life. A user interview is heavily managed by the person asking the questions. It is an unfamiliar thing to do because we’re used to conversations in which both parties share control over the direction and tone.\n+\n+So, conducting a user interview or a user testing session can be pretty stressful in the beginning - right up there with having your first job interview. We want to share our learning experience, and help make the process a bit less weird for everyone else starting out.\n+\n+##We still have to do it.\n+\n+For our work in UX design, finding information through user testing and interviews is a core skill. Many designers, like me, may be transitioning from a more craft-focused practice to a role that includes more strategy. Interviewing is here to stay, and we all better get good at it.\n+\n+##The secret sauce\n+\n+###Before we begin:\n+\n+Since interviews and user tests are heavily managed, they take a lot of preparation. At this point, we knew roughly what questions we need answered - what type of information we needed to discover. Here are the things we did next:\n+\n+- We scheduled time to meet with users. The client may help by putting you in touch with some preselected users to interview.","path":"source/posts/2015-02-10-do-i-have-to.md","position":32,"original_position":32,"commit_id":"154dbd5bcb7cca5b2f0d1ac192993a5c6fbc58c6","original_commit_id":"154dbd5bcb7cca5b2f0d1ac192993a5c6fbc58c6","user":{"login":"michaeldupuisjr","id":1060866,"avatar_url":"https://avatars.githubusercontent.com/u/1060866?v=3","gravatar_id":"","url":"https://api.github.com/users/michaeldupuisjr","html_url":"https://github.com/michaeldupuisjr","followers_url":"https://api.github.com/users/michaeldupuisjr/followers","following_url":"https://api.github.com/users/michaeldupuisjr/following{/other_user}","gists_url":"https://api.github.com/users/michaeldupuisjr/gists{/gist_id}","starred_url":"https://api.github.com/users/michaeldupuisjr/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/michaeldupuisjr/subscriptions","organizations_url":"https://api.github.com/users/michaeldupuisjr/orgs","repos_url":"https://api.github.com/users/michaeldupuisjr/repos","events_url":"https://api.github.com/users/michaeldupuisjr/events{/privacy}","received_events_url":"https://api.github.com/users/michaeldupuisjr/received_events","type":"User","site_admin":false},"body":"This is optional, but if you want to make this less narrative and more instructional, you can change the subject and tense:\r\n\r\n**Schedule** time to meet with users. 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