{"action":"created","issue":{"url":"https://api.github.com/repos/openaustralia/righttoknow/issues/388","labels_url":"https://api.github.com/repos/openaustralia/righttoknow/issues/388/labels{/name}","comments_url":"https://api.github.com/repos/openaustralia/righttoknow/issues/388/comments","events_url":"https://api.github.com/repos/openaustralia/righttoknow/issues/388/events","html_url":"https://github.com/openaustralia/righttoknow/issues/388","id":55723159,"number":388,"title":"Create a \"Practical Refusal\" category","user":{"login":"brfairless","id":6841582,"avatar_url":"https://avatars.githubusercontent.com/u/6841582?v=3","gravatar_id":"","url":"https://api.github.com/users/brfairless","html_url":"https://github.com/brfairless","followers_url":"https://api.github.com/users/brfairless/followers","following_url":"https://api.github.com/users/brfairless/following{/other_user}","gists_url":"https://api.github.com/users/brfairless/gists{/gist_id}","starred_url":"https://api.github.com/users/brfairless/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/brfairless/subscriptions","organizations_url":"https://api.github.com/users/brfairless/orgs","repos_url":"https://api.github.com/users/brfairless/repos","events_url":"https://api.github.com/users/brfairless/events{/privacy}","received_events_url":"https://api.github.com/users/brfairless/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/openaustralia/righttoknow/labels/enhancement","name":"enhancement","color":"84b6eb"},{"url":"https://api.github.com/repos/openaustralia/righttoknow/labels/improvement","name":"improvement","color":"ededed"}],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":3,"created_at":"2015-01-28T07:26:46Z","updated_at":"2015-02-11T00:30:07Z","closed_at":null,"body":"Same as #366 but for practical refusal. "},"comment":{"url":"https://api.github.com/repos/openaustralia/righttoknow/issues/comments/73814199","html_url":"https://github.com/openaustralia/righttoknow/issues/388#issuecomment-73814199","issue_url":"https://api.github.com/repos/openaustralia/righttoknow/issues/388","id":73814199,"user":{"login":"henare","id":48945,"avatar_url":"https://avatars.githubusercontent.com/u/48945?v=3","gravatar_id":"","url":"https://api.github.com/users/henare","html_url":"https://github.com/henare","followers_url":"https://api.github.com/users/henare/followers","following_url":"https://api.github.com/users/henare/following{/other_user}","gists_url":"https://api.github.com/users/henare/gists{/gist_id}","starred_url":"https://api.github.com/users/henare/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/henare/subscriptions","organizations_url":"https://api.github.com/users/henare/orgs","repos_url":"https://api.github.com/users/henare/repos","events_url":"https://api.github.com/users/henare/events{/privacy}","received_events_url":"https://api.github.com/users/henare/received_events","type":"User","site_admin":false},"created_at":"2015-02-11T00:30:07Z","updated_at":"2015-02-11T00:30:07Z","body":">We could go down the path of creating a unique help page which would contain some \"commonly used jargon\" by agencies, which we can then update with advice...\r\n\r\nWould it be worth asking Locutus about this given her experience helping people?\r\n\r\n>...or we could create a specific page when they select the category.\r\n\r\nSelecting a category sounds like a pain. It's hard enough getting people to categorise requests. Anything we can do to remove extra steps for people is a good thing.\r\n\r\n>Another option would be a \"I need help\" button which could flag the request and perhaps post to Twitter/Facebook (from either the RTK account or from a user's own account), but I feel that would be an idea for upstream vs. our theme.\r\n\r\n:heart: I love this idea :heart:"}}