{"action":"closed","issue":{"url":"https://api.github.com/repos/rossp/django-helpdesk/issues/342","labels_url":"https://api.github.com/repos/rossp/django-helpdesk/issues/342/labels{/name}","comments_url":"https://api.github.com/repos/rossp/django-helpdesk/issues/342/comments","events_url":"https://api.github.com/repos/rossp/django-helpdesk/issues/342/events","html_url":"https://github.com/rossp/django-helpdesk/issues/342","id":111126704,"number":342,"title":"Only able to send mail if ticket is resolved","user":{"login":"dominicfollett","id":9007502,"avatar_url":"https://avatars.githubusercontent.com/u/9007502?v=3","gravatar_id":"","url":"https://api.github.com/users/dominicfollett","html_url":"https://github.com/dominicfollett","followers_url":"https://api.github.com/users/dominicfollett/followers","following_url":"https://api.github.com/users/dominicfollett/following{/other_user}","gists_url":"https://api.github.com/users/dominicfollett/gists{/gist_id}","starred_url":"https://api.github.com/users/dominicfollett/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/dominicfollett/subscriptions","organizations_url":"https://api.github.com/users/dominicfollett/orgs","repos_url":"https://api.github.com/users/dominicfollett/repos","events_url":"https://api.github.com/users/dominicfollett/events{/privacy}","received_events_url":"https://api.github.com/users/dominicfollett/received_events","type":"User","site_admin":false},"labels":[],"state":"closed","locked":false,"assignee":null,"milestone":null,"comments":2,"created_at":"2015-10-13T08:01:09Z","updated_at":"2015-10-13T08:32:05Z","closed_at":"2015-10-13T08:32:05Z","body":"If I update a ticket, or close it, or reopen it, no mail is sent to the ticket creator, however if I do resolve the ticket then a mail is sent. I can't figure out why this might be happening especially as I have made no changes to the app, and it was working very well for a couple of months. \r\n\r\nI have also testing sending mail this way with no issue at all : \r\n\r\nfrom django.core.mail import send_mail\r\nsend_mail('Subject here', 'Here is the message.', 'queue_address@example.com', ['you@you.com',], fail_silently=False)\r\nWhat about this?\r\npython manage.py shell\r\n\r\nAND\r\n\r\nfrom django.core.mail import EmailMultiAlternatives\r\nfrom django.conf import settings\r\nsender = settings.DEFAULT_FROM_EMAIL\r\nsubject = 'Test email'\r\nrecipient = 'you@you.com'\r\nsender = 'queue_address@blah.com'\r\nbody = 'This is the email body'\r\nmsg = EmailMultiAlternatives(subject, body, sender, [recipient,])\r\nmsg.send(fail_silently=False)\r\n\r\nIs there anything that might be causing this behaviour?\r\n\r\nEDIT\r\n\r\ndoing some debugging I found this being returned when I try and update the ticket:\r\n\r\nWARNING:helpdesk:template \"updated_submitter\" does not exist, no mail sent"}}