{"ref":"master","ref_type":"branch","master_branch":"master","description":"The frequently asked questions(FAQ) on websites are used by users to clarify their doubts, but these section are not able to satisfy users as they do not provide high level interaction. As an alternative to FAQs, a domain specific chatter bot named ‘Smart Bot’ accepts the doubt in natural language input from users, navigates through the Information database and responds with related answers in natural language.","pusher_type":"user"}