{"action":"created","issue":{"url":"https://api.github.com/repos/codeforamerica/clean/issues/384","labels_url":"https://api.github.com/repos/codeforamerica/clean/issues/384/labels{/name}","comments_url":"https://api.github.com/repos/codeforamerica/clean/issues/384/comments","events_url":"https://api.github.com/repos/codeforamerica/clean/issues/384/events","html_url":"https://github.com/codeforamerica/clean/issues/384","id":59361665,"number":384,"title":"Leo update","user":{"login":"lippytak","id":2533112,"avatar_url":"https://avatars.githubusercontent.com/u/2533112?v=3","gravatar_id":"","url":"https://api.github.com/users/lippytak","html_url":"https://github.com/lippytak","followers_url":"https://api.github.com/users/lippytak/followers","following_url":"https://api.github.com/users/lippytak/following{/other_user}","gists_url":"https://api.github.com/users/lippytak/gists{/gist_id}","starred_url":"https://api.github.com/users/lippytak/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/lippytak/subscriptions","organizations_url":"https://api.github.com/users/lippytak/orgs","repos_url":"https://api.github.com/users/lippytak/repos","events_url":"https://api.github.com/users/lippytak/events{/privacy}","received_events_url":"https://api.github.com/users/lippytak/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/codeforamerica/clean/labels/in%20progress","name":"in progress","color":"ededed"},{"url":"https://api.github.com/repos/codeforamerica/clean/labels/outreach","name":"outreach","color":"006b75"}],"state":"closed","locked":false,"assignee":{"login":"lippytak","id":2533112,"avatar_url":"https://avatars.githubusercontent.com/u/2533112?v=3","gravatar_id":"","url":"https://api.github.com/users/lippytak","html_url":"https://github.com/lippytak","followers_url":"https://api.github.com/users/lippytak/followers","following_url":"https://api.github.com/users/lippytak/following{/other_user}","gists_url":"https://api.github.com/users/lippytak/gists{/gist_id}","starred_url":"https://api.github.com/users/lippytak/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/lippytak/subscriptions","organizations_url":"https://api.github.com/users/lippytak/orgs","repos_url":"https://api.github.com/users/lippytak/repos","events_url":"https://api.github.com/users/lippytak/events{/privacy}","received_events_url":"https://api.github.com/users/lippytak/received_events","type":"User","site_admin":false},"milestone":null,"comments":1,"created_at":"2015-02-28T22:18:16Z","updated_at":"2015-03-09T15:13:34Z","closed_at":"2015-03-09T15:13:34Z","body":"- Catch up/random fun things\r\n  - Balance ~1k users\r\n  - More SNAP teardowns\r\n- Good things\r\n  - Clean is better (demo)\r\n  - Metrics (good and bad)\r\n  - Happy people, happy users, lots of interest (screenshots)\r\n  - Understanding EWs more (read surveys)\r\n  - User research - big opportunity with CBOs\r\n- Hard things\r\n  - Crashes (Crash to Cash)\r\n  - Q-Flow backlog > slooow and hard to learn\r\n  - Missing interviews > denial\r\n  - Missing verification docs > denial\r\n  - Confused EWs > Cover Letter Gate 2015\r\n  - Typical agile approach is HARD here (fail fast) = hurts users, burns trust\r\n  - Overall our clients still aren't having a great experience (and Carissa doesn't have enough power/time to concierge)\r\n- Review/feedback on some things\r\n  - Cover letter\r\n  - Info sharing agreement\r\n  - E-signature\r\n  - Partnership agreement\r\n- Next steps/rollout/grow The Grand Plan"},"comment":{"url":"https://api.github.com/repos/codeforamerica/clean/issues/comments/77872133","html_url":"https://github.com/codeforamerica/clean/issues/384#issuecomment-77872133","issue_url":"https://api.github.com/repos/codeforamerica/clean/issues/384","id":77872133,"user":{"login":"lippytak","id":2533112,"avatar_url":"https://avatars.githubusercontent.com/u/2533112?v=3","gravatar_id":"","url":"https://api.github.com/users/lippytak","html_url":"https://github.com/lippytak","followers_url":"https://api.github.com/users/lippytak/followers","following_url":"https://api.github.com/users/lippytak/following{/other_user}","gists_url":"https://api.github.com/users/lippytak/gists{/gist_id}","starred_url":"https://api.github.com/users/lippytak/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/lippytak/subscriptions","organizations_url":"https://api.github.com/users/lippytak/orgs","repos_url":"https://api.github.com/users/lippytak/repos","events_url":"https://api.github.com/users/lippytak/events{/privacy}","received_events_url":"https://api.github.com/users/lippytak/received_events","type":"User","site_admin":false},"created_at":"2015-03-09T15:13:34Z","updated_at":"2015-03-09T15:13:34Z","body":":+1: to everyone. Went well. Leo signed off on cover letter/ROI and made some helpful suggestions. He's ready to support growth when we are."}}