{"action":"created","issue":{"url":"https://api.github.com/repos/g4gaurang/bcbsmaissuestracker/issues/295","labels_url":"https://api.github.com/repos/g4gaurang/bcbsmaissuestracker/issues/295/labels{/name}","comments_url":"https://api.github.com/repos/g4gaurang/bcbsmaissuestracker/issues/295/comments","events_url":"https://api.github.com/repos/g4gaurang/bcbsmaissuestracker/issues/295/events","html_url":"https://github.com/g4gaurang/bcbsmaissuestracker/issues/295","id":117615291,"number":295,"title":"Error generating Draft Word document","user":{"login":"willdwyer","id":13453008,"avatar_url":"https://avatars.githubusercontent.com/u/13453008?v=3","gravatar_id":"","url":"https://api.github.com/users/willdwyer","html_url":"https://github.com/willdwyer","followers_url":"https://api.github.com/users/willdwyer/followers","following_url":"https://api.github.com/users/willdwyer/following{/other_user}","gists_url":"https://api.github.com/users/willdwyer/gists{/gist_id}","starred_url":"https://api.github.com/users/willdwyer/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/willdwyer/subscriptions","organizations_url":"https://api.github.com/users/willdwyer/orgs","repos_url":"https://api.github.com/users/willdwyer/repos","events_url":"https://api.github.com/users/willdwyer/events{/privacy}","received_events_url":"https://api.github.com/users/willdwyer/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/g4gaurang/bcbsmaissuestracker/labels/Build-P19.5.11.16","name":"Build-P19.5.11.16","color":"eb6420"},{"url":"https://api.github.com/repos/g4gaurang/bcbsmaissuestracker/labels/Environment-Production","name":"Environment-Production","color":"eb6420"},{"url":"https://api.github.com/repos/g4gaurang/bcbsmaissuestracker/labels/Priority-High","name":"Priority-High","color":"006b75"},{"url":"https://api.github.com/repos/g4gaurang/bcbsmaissuestracker/labels/Status-%20New","name":"Status- 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of our BEs discovered the following defect.\r\n\r\nWhen attempting to generate a word document-draft out of custom plan 3469512_Sentinel Benefits Group_Preferred_Blue_Saver_1500_155984BS, the below screenshot error occurred.\r\n\r\nPlease research.\r\n\r\n![screen shot 2015-11-18 at 10 07 43 am](https://cloud.githubusercontent.com/assets/13453008/11245658/c5c46f78-8de1-11e5-953c-c18a14bc0105.png)\r\n"},"comment":{"url":"https://api.github.com/repos/g4gaurang/bcbsmaissuestracker/issues/comments/157777383","html_url":"https://github.com/g4gaurang/bcbsmaissuestracker/issues/295#issuecomment-157777383","issue_url":"https://api.github.com/repos/g4gaurang/bcbsmaissuestracker/issues/295","id":157777383,"user":{"login":"michparrish","id":13471811,"avatar_url":"https://avatars.githubusercontent.com/u/13471811?v=3","gravatar_id":"","url":"https://api.github.com/users/michparrish","html_url":"https://github.com/michparrish","followers_url":"https://api.github.com/users/michparrish/followers","following_url":"https://api.github.com/users/michparrish/following{/other_user}","gists_url":"https://api.github.com/users/michparrish/gists{/gist_id}","starred_url":"https://api.github.com/users/michparrish/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/michparrish/subscriptions","organizations_url":"https://api.github.com/users/michparrish/orgs","repos_url":"https://api.github.com/users/michparrish/repos","events_url":"https://api.github.com/users/michparrish/events{/privacy}","received_events_url":"https://api.github.com/users/michparrish/received_events","type":"User","site_admin":false},"created_at":"2015-11-18T16:56:04Z","updated_at":"2015-11-18T16:56:04Z","body":"Hi Will - do you know the exact steps that were taken? anything out of the ordinary? Was anyone in that specific plan while he was trying to generate or anything? I'm assuming not but trying to figure out all reasons this would happen to him but not to me. I didn't do anything but Search for the plan, select it, click Edit > Manage Plan > Plan Document Generation > clicked Draft/Word/PDF and generated."}}