{"action":"created","issue":{"url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/1798","labels_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/1798/labels{/name}","comments_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/1798/comments","events_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/1798/events","html_url":"https://github.com/osTicket/osTicket-1.8/issues/1798","id":59610113,"number":1798,"title":"Help Topic from other department in ticket ","user":{"login":"infectormp","id":9958813,"avatar_url":"https://avatars.githubusercontent.com/u/9958813?v=3","gravatar_id":"","url":"https://api.github.com/users/infectormp","html_url":"https://github.com/infectormp","followers_url":"https://api.github.com/users/infectormp/followers","following_url":"https://api.github.com/users/infectormp/following{/other_user}","gists_url":"https://api.github.com/users/infectormp/gists{/gist_id}","starred_url":"https://api.github.com/users/infectormp/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/infectormp/subscriptions","organizations_url":"https://api.github.com/users/infectormp/orgs","repos_url":"https://api.github.com/users/infectormp/repos","events_url":"https://api.github.com/users/infectormp/events{/privacy}","received_events_url":"https://api.github.com/users/infectormp/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":22,"created_at":"2015-03-03T08:31:24Z","updated_at":"2015-03-03T20:58:47Z","closed_at":null,"body":"1.Add 2 department = testd1 (default) and testd2\r\n2.Add agent to department  testd1 \r\n2.Create topic topictest1, set department = testd1\r\n3.Create topic topictest2, set department = testd2\r\n\r\ncreate new ticket, in Help Topic list you will see topictest1 and topictest2\r\n\r\ndepartment testd2\r\nuser = 0, Departament Mfnager not set, Group Access set only for department testd2."},"comment":{"url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/comments/77033115","html_url":"https://github.com/osTicket/osTicket-1.8/issues/1798#issuecomment-77033115","issue_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/1798","id":77033115,"user":{"login":"infectormp","id":9958813,"avatar_url":"https://avatars.githubusercontent.com/u/9958813?v=3","gravatar_id":"","url":"https://api.github.com/users/infectormp","html_url":"https://github.com/infectormp","followers_url":"https://api.github.com/users/infectormp/followers","following_url":"https://api.github.com/users/infectormp/following{/other_user}","gists_url":"https://api.github.com/users/infectormp/gists{/gist_id}","starred_url":"https://api.github.com/users/infectormp/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/infectormp/subscriptions","organizations_url":"https://api.github.com/users/infectormp/orgs","repos_url":"https://api.github.com/users/infectormp/repos","events_url":"https://api.github.com/users/infectormp/events{/privacy}","received_events_url":"https://api.github.com/users/infectormp/received_events","type":"User","site_admin":false},"created_at":"2015-03-03T20:58:47Z","updated_at":"2015-03-03T20:58:47Z","body":"Implement separation between departments which I described osTicket able to compete with ManageEngine Servicedesk Plus. \r\n\r\nAnd again, assign tickets to departments alredy work in Ticket Filters. That why departments in Help Topics can be used for separation by departament. "}}