{"action":"created","issue":{"url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/1798","labels_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/1798/labels{/name}","comments_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/1798/comments","events_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/1798/events","html_url":"https://github.com/osTicket/osTicket-1.8/issues/1798","id":59610113,"number":1798,"title":"Help Topic from other department in ticket ","user":{"login":"infectormp","id":9958813,"avatar_url":"https://avatars.githubusercontent.com/u/9958813?v=3","gravatar_id":"","url":"https://api.github.com/users/infectormp","html_url":"https://github.com/infectormp","followers_url":"https://api.github.com/users/infectormp/followers","following_url":"https://api.github.com/users/infectormp/following{/other_user}","gists_url":"https://api.github.com/users/infectormp/gists{/gist_id}","starred_url":"https://api.github.com/users/infectormp/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/infectormp/subscriptions","organizations_url":"https://api.github.com/users/infectormp/orgs","repos_url":"https://api.github.com/users/infectormp/repos","events_url":"https://api.github.com/users/infectormp/events{/privacy}","received_events_url":"https://api.github.com/users/infectormp/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":9,"created_at":"2015-03-03T08:31:24Z","updated_at":"2015-03-03T18:20:47Z","closed_at":null,"body":"1.Add 2 department = testd1 (default) and testd2\r\n2.Add agent to department  testd1 \r\n2.Create topic topictest1, set department = testd1\r\n3.Create topic topictest2, set department = testd2\r\n\r\ncreate new ticket, in Help Topic list you will see topictest1 and topictest2\r\n\r\ndepartment testd2\r\nuser = 0, Departament Mfnager not set, Group Access set only for department testd2."},"comment":{"url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/comments/77002786","html_url":"https://github.com/osTicket/osTicket-1.8/issues/1798#issuecomment-77002786","issue_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/1798","id":77002786,"user":{"login":"ntozier","id":1315768,"avatar_url":"https://avatars.githubusercontent.com/u/1315768?v=3","gravatar_id":"","url":"https://api.github.com/users/ntozier","html_url":"https://github.com/ntozier","followers_url":"https://api.github.com/users/ntozier/followers","following_url":"https://api.github.com/users/ntozier/following{/other_user}","gists_url":"https://api.github.com/users/ntozier/gists{/gist_id}","starred_url":"https://api.github.com/users/ntozier/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/ntozier/subscriptions","organizations_url":"https://api.github.com/users/ntozier/orgs","repos_url":"https://api.github.com/users/ntozier/repos","events_url":"https://api.github.com/users/ntozier/events{/privacy}","received_events_url":"https://api.github.com/users/ntozier/received_events","type":"User","site_admin":false},"created_at":"2015-03-03T18:20:47Z","updated_at":"2015-03-03T18:20:47Z","body":"So if I understand your images correctly.\r\nYou want to make it so that users can only see specific Help Topics.\r\nThis is not currently a feature in the ui, and I am not aware of any plans to make it work that way.\r\nHelp Topics are about a ticket... and assign tickets departments.\r\nWhen opening a ticket, users or agents can choose from any Help Topic.  This is by design, and intentional."}}