{"action":"created","issue":{"url":"https://api.github.com/repos/ThemeAvenue/Awesome-Support/issues/197","labels_url":"https://api.github.com/repos/ThemeAvenue/Awesome-Support/issues/197/labels{/name}","comments_url":"https://api.github.com/repos/ThemeAvenue/Awesome-Support/issues/197/comments","events_url":"https://api.github.com/repos/ThemeAvenue/Awesome-Support/issues/197/events","html_url":"https://github.com/ThemeAvenue/Awesome-Support/issues/197","id":106532030,"number":197,"title":"Improve Tickets List View Layout","user":{"login":"julien731","id":1441024,"avatar_url":"https://avatars.githubusercontent.com/u/1441024?v=3","gravatar_id":"","url":"https://api.github.com/users/julien731","html_url":"https://github.com/julien731","followers_url":"https://api.github.com/users/julien731/followers","following_url":"https://api.github.com/users/julien731/following{/other_user}","gists_url":"https://api.github.com/users/julien731/gists{/gist_id}","starred_url":"https://api.github.com/users/julien731/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/julien731/subscriptions","organizations_url":"https://api.github.com/users/julien731/orgs","repos_url":"https://api.github.com/users/julien731/repos","events_url":"https://api.github.com/users/julien731/events{/privacy}","received_events_url":"https://api.github.com/users/julien731/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/ThemeAvenue/Awesome-Support/labels/enhancement","name":"enhancement","color":"84b6eb"},{"url":"https://api.github.com/repos/ThemeAvenue/Awesome-Support/labels/help%20wanted","name":"help wanted","color":"159818"}],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":5,"created_at":"2015-09-15T10:59:14Z","updated_at":"2015-09-22T06:47:56Z","closed_at":null,"body":"The (admin) tickets list view is not optimal. The idea of the quick activity stream was good but the way it is currently done doesn't make the plugin easier to use.\r\n\r\nFirst of all, I think we need to brainstorm about what's needed in the list view to make it really useful. Currently, the available columns are:\r\n\r\n* Status\r\n* ID\r\n* Title\r\n* Tags\r\n* Support Staff\r\n* Activity\r\n* Custom Fields\r\n\r\nThe custom fields will obviously remain because it is set by the user. Custom fields aren't a concern here.\r\n\r\n## Proposition\r\n\r\nI think `Status`, `Title`, `Tags` and `Support Staff` are musts. I personnaly don't use `ID` but it's been requested by users so let's say we keep it. Maybe it could be merged with the `Title` column though, as we don't really need any filtering on it.\r\n\r\nIt's been requested many times to have a `Client` column. I'm not against adding this. In this case, the `Activity` column as it currently is would loose some of its usefulness.\r\n\r\nHere is one possibility for re-organizing the list view:\r\n\r\n| CB | Title | Tags | Custom Fields | Support Staff | Client | Latest Activity |\r\n| --- | --- | --- | --- | --- | --- | --- |\r\n| [ ]   | #3267 - My Ticket Title | tag 1, tag 2 | custom fields | Agent Doe | Client Doe | Client Doe replied 2 days ago |\r\n\r\n`Latest Activity` would simply contain the latest thing done: agent replied, client replied, ticket transferred...\r\n\r\nThe one thing I absolutely don't want to loose is a link to the latest reply. I hate scrolling down from the top when there are 10+ replies in a ticket."},"comment":{"url":"https://api.github.com/repos/ThemeAvenue/Awesome-Support/issues/comments/142195583","html_url":"https://github.com/ThemeAvenue/Awesome-Support/issues/197#issuecomment-142195583","issue_url":"https://api.github.com/repos/ThemeAvenue/Awesome-Support/issues/197","id":142195583,"user":{"login":"z1j1888","id":14727155,"avatar_url":"https://avatars.githubusercontent.com/u/14727155?v=3","gravatar_id":"","url":"https://api.github.com/users/z1j1888","html_url":"https://github.com/z1j1888","followers_url":"https://api.github.com/users/z1j1888/followers","following_url":"https://api.github.com/users/z1j1888/following{/other_user}","gists_url":"https://api.github.com/users/z1j1888/gists{/gist_id}","starred_url":"https://api.github.com/users/z1j1888/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/z1j1888/subscriptions","organizations_url":"https://api.github.com/users/z1j1888/orgs","repos_url":"https://api.github.com/users/z1j1888/repos","events_url":"https://api.github.com/users/z1j1888/events{/privacy}","received_events_url":"https://api.github.com/users/z1j1888/received_events","type":"User","site_admin":false},"created_at":"2015-09-22T06:47:56Z","updated_at":"2015-09-22T06:47:56Z","body":"should display the ticket creator's name."}}