{"action":"created","issue":{"url":"https://api.github.com/repos/snipe/snipe-it/issues/663","labels_url":"https://api.github.com/repos/snipe/snipe-it/issues/663/labels{/name}","comments_url":"https://api.github.com/repos/snipe/snipe-it/issues/663/comments","events_url":"https://api.github.com/repos/snipe/snipe-it/issues/663/events","html_url":"https://github.com/snipe/snipe-it/issues/663","id":62098863,"number":663,"title":"[Feature Request] HelpDesk/Ticket System","user":{"login":"ss-dsheets","id":10777192,"avatar_url":"https://avatars.githubusercontent.com/u/10777192?v=3","gravatar_id":"","url":"https://api.github.com/users/ss-dsheets","html_url":"https://github.com/ss-dsheets","followers_url":"https://api.github.com/users/ss-dsheets/followers","following_url":"https://api.github.com/users/ss-dsheets/following{/other_user}","gists_url":"https://api.github.com/users/ss-dsheets/gists{/gist_id}","starred_url":"https://api.github.com/users/ss-dsheets/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/ss-dsheets/subscriptions","organizations_url":"https://api.github.com/users/ss-dsheets/orgs","repos_url":"https://api.github.com/users/ss-dsheets/repos","events_url":"https://api.github.com/users/ss-dsheets/events{/privacy}","received_events_url":"https://api.github.com/users/ss-dsheets/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/snipe/snipe-it/labels/enhancement","name":"enhancement","color":"84b6eb"},{"url":"https://api.github.com/repos/snipe/snipe-it/labels/open%20discussion","name":"open discussion","color":"d4c5f9"},{"url":"https://api.github.com/repos/snipe/snipe-it/labels/ready%20for%20dev","name":"ready for dev","color":"009800"},{"url":"https://api.github.com/repos/snipe/snipe-it/labels/under%20consideration","name":"under consideration","color":"006b75"}],"state":"open","locked":false,"assignee":null,"milestone":{"url":"https://api.github.com/repos/snipe/snipe-it/milestones/3","html_url":"https://github.com/snipe/snipe-it/milestones/v.4.0","labels_url":"https://api.github.com/repos/snipe/snipe-it/milestones/3/labels","id":487956,"number":3,"title":"v.4.0","description":"This is where I'm putting requests for non-MVP, non-1.0 stuff.","creator":{"login":"snipe","id":197404,"avatar_url":"https://avatars.githubusercontent.com/u/197404?v=3","gravatar_id":"","url":"https://api.github.com/users/snipe","html_url":"https://github.com/snipe","followers_url":"https://api.github.com/users/snipe/followers","following_url":"https://api.github.com/users/snipe/following{/other_user}","gists_url":"https://api.github.com/users/snipe/gists{/gist_id}","starred_url":"https://api.github.com/users/snipe/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/snipe/subscriptions","organizations_url":"https://api.github.com/users/snipe/orgs","repos_url":"https://api.github.com/users/snipe/repos","events_url":"https://api.github.com/users/snipe/events{/privacy}","received_events_url":"https://api.github.com/users/snipe/received_events","type":"User","site_admin":false},"open_issues":12,"closed_issues":7,"state":"open","created_at":"2013-11-18T01:52:57Z","updated_at":"2015-12-01T22:59:43Z","due_on":null,"closed_at":null},"comments":24,"created_at":"2015-03-16T14:30:58Z","updated_at":"2015-12-25T09:02:36Z","closed_at":null,"body":"It'd be cool to have another tab at the top next to \"Licenses\" and \"Assets\" that says HelpDesk/Tickets or something of the like. Give all users the ability to report a problem with one of their assets, and give admins the ability to edit details and update the status of the ticket for the user to see the progress being made.\r\n\r\n<bountysource-plugin>\r\n---\r\nWant to back this issue? **[Post a bounty on it!](https://www.bountysource.com/issues/9620606-feature-request-helpdesk-ticket-system?utm_campaign=plugin&utm_content=tracker%2F505106&utm_medium=issues&utm_source=github)** We accept bounties via [Bountysource](https://www.bountysource.com/?utm_campaign=plugin&utm_content=tracker%2F505106&utm_medium=issues&utm_source=github).\r\n</bountysource-plugin>"},"comment":{"url":"https://api.github.com/repos/snipe/snipe-it/issues/comments/167211978","html_url":"https://github.com/snipe/snipe-it/issues/663#issuecomment-167211978","issue_url":"https://api.github.com/repos/snipe/snipe-it/issues/663","id":167211978,"user":{"login":"jitbit","id":2749700,"avatar_url":"https://avatars.githubusercontent.com/u/2749700?v=3","gravatar_id":"","url":"https://api.github.com/users/jitbit","html_url":"https://github.com/jitbit","followers_url":"https://api.github.com/users/jitbit/followers","following_url":"https://api.github.com/users/jitbit/following{/other_user}","gists_url":"https://api.github.com/users/jitbit/gists{/gist_id}","starred_url":"https://api.github.com/users/jitbit/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/jitbit/subscriptions","organizations_url":"https://api.github.com/users/jitbit/orgs","repos_url":"https://api.github.com/users/jitbit/repos","events_url":"https://api.github.com/users/jitbit/events{/privacy}","received_events_url":"https://api.github.com/users/jitbit/received_events","type":"User","site_admin":false},"created_at":"2015-12-25T09:02:36Z","updated_at":"2015-12-25T09:02:36Z","body":"@snipe \"upcoming api\" sounds awesome!! Is there any ETA? We just need 3 methods: \"search asset by name\" and \"list assets\", and (optionally) \"add a note/comment to an asset\". Thanks a ton!"}}