{"action":"created","issue":{"url":"https://api.github.com/repos/fzesch/lagesonum/issues/95","labels_url":"https://api.github.com/repos/fzesch/lagesonum/issues/95/labels{/name}","comments_url":"https://api.github.com/repos/fzesch/lagesonum/issues/95/comments","events_url":"https://api.github.com/repos/fzesch/lagesonum/issues/95/events","html_url":"https://github.com/fzesch/lagesonum/issues/95","id":113172064,"number":95,"title":"Add HELP DESK aka \"FAQ\" to New Design open for Growing","user":{"login":"katrinfriedmann","id":15278680,"avatar_url":"https://avatars.githubusercontent.com/u/15278680?v=3","gravatar_id":"","url":"https://api.github.com/users/katrinfriedmann","html_url":"https://github.com/katrinfriedmann","followers_url":"https://api.github.com/users/katrinfriedmann/followers","following_url":"https://api.github.com/users/katrinfriedmann/following{/other_user}","gists_url":"https://api.github.com/users/katrinfriedmann/gists{/gist_id}","starred_url":"https://api.github.com/users/katrinfriedmann/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/katrinfriedmann/subscriptions","organizations_url":"https://api.github.com/users/katrinfriedmann/orgs","repos_url":"https://api.github.com/users/katrinfriedmann/repos","events_url":"https://api.github.com/users/katrinfriedmann/events{/privacy}","received_events_url":"https://api.github.com/users/katrinfriedmann/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":3,"created_at":"2015-10-24T17:00:35Z","updated_at":"2015-10-24T21:47:38Z","closed_at":null,"body":"LaGeSoNum HELP DESK \r\n\r\nI have a Problem with\r\n**Pulldown** or direct klicks, to what to do next or may be it s possible to work with [typeform] (http://www.typeform.com/) here? \r\nSecurity \r\nAuthoritiez\r\nMedia \r\n\r\nI need Food, where should ich go?\r\nThere is Food at 1pm at house J.\r\n\r\n>>> Questions we know the answer are answered right away.\r\n\r\nMy Number is not shown in any way since 6 weeks.\r\n\r\n>>> taskforce@moabit-hilft.de\r\n\r\n\r\n\r\n"},"comment":{"url":"https://api.github.com/repos/fzesch/lagesonum/issues/comments/150853685","html_url":"https://github.com/fzesch/lagesonum/issues/95#issuecomment-150853685","issue_url":"https://api.github.com/repos/fzesch/lagesonum/issues/95","id":150853685,"user":{"login":"fzesch","id":11257284,"avatar_url":"https://avatars.githubusercontent.com/u/11257284?v=3","gravatar_id":"","url":"https://api.github.com/users/fzesch","html_url":"https://github.com/fzesch","followers_url":"https://api.github.com/users/fzesch/followers","following_url":"https://api.github.com/users/fzesch/following{/other_user}","gists_url":"https://api.github.com/users/fzesch/gists{/gist_id}","starred_url":"https://api.github.com/users/fzesch/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/fzesch/subscriptions","organizations_url":"https://api.github.com/users/fzesch/orgs","repos_url":"https://api.github.com/users/fzesch/repos","events_url":"https://api.github.com/users/fzesch/events{/privacy}","received_events_url":"https://api.github.com/users/fzesch/received_events","type":"User","site_admin":false},"created_at":"2015-10-24T21:47:38Z","updated_at":"2015-10-24T21:47:38Z","body":"@chrisN777 I see your point with providing as much information as possible through FAQ and forum. But I still think we should set up a ticket system for several reasons:\r\n\r\n1. Documentation\r\n2. Prepare for scalability\r\n3. Enable people to collaborate on answers\r\n\r\nThis is all rather messy with plain e-mail. And from the refugee side there should not be much difference. But we can wait, of course with the ticket system. An important feature of the ticket system would be the availablity of an app, I think, or at least a mobile friendly interface."}}