{"action":"opened","issue":{"url":"https://api.github.com/repos/sharelatex/sharelatex/issues/373","labels_url":"https://api.github.com/repos/sharelatex/sharelatex/issues/373/labels{/name}","comments_url":"https://api.github.com/repos/sharelatex/sharelatex/issues/373/comments","events_url":"https://api.github.com/repos/sharelatex/sharelatex/issues/373/events","html_url":"https://github.com/sharelatex/sharelatex/issues/373","id":119201750,"number":373,"title":"Webserver connection refused, no errors.","user":{"login":"chriskvik","id":3580380,"avatar_url":"https://avatars.githubusercontent.com/u/3580380?v=3","gravatar_id":"","url":"https://api.github.com/users/chriskvik","html_url":"https://github.com/chriskvik","followers_url":"https://api.github.com/users/chriskvik/followers","following_url":"https://api.github.com/users/chriskvik/following{/other_user}","gists_url":"https://api.github.com/users/chriskvik/gists{/gist_id}","starred_url":"https://api.github.com/users/chriskvik/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/chriskvik/subscriptions","organizations_url":"https://api.github.com/users/chriskvik/orgs","repos_url":"https://api.github.com/users/chriskvik/repos","events_url":"https://api.github.com/users/chriskvik/events{/privacy}","received_events_url":"https://api.github.com/users/chriskvik/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":0,"created_at":"2015-11-27T14:08:40Z","updated_at":"2015-11-27T14:08:40Z","closed_at":null,"body":"Hi, I'm unsure if this is a bug or a configuration problem. To be honest I have no idea what's wrong.\r\n\r\n*  NodeJS v0.10.37 global install in path : /usr/bin/nodejs (both node and nodejs) \r\n*  npm is version 1.4.28 also added to path.\r\n*  libkrb5-dev, qpdf, texlive, and grunt installed with no errors.\r\n* MongoDB v2.6.11\r\n* Redis server v=3.0.5\r\n\r\nMongoDB / Redis working and accessible. No erros in the logs. \r\nnpm install / grunt install in /var/sharelatex produced no erros. \r\n\r\nI'm using the provided upstart scripts and added the share-latex user according to the production-setup guide. The services are starting, and running on reboot.\r\n\r\nLogs are created, without errors.\r\n\r\n**Web.log shows**\r\n```\r\n$\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"Generating file fingerprints...\",\"time\":\"2015-11-27T13:51:16.172Z\",\"v\":0}\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"/var/www/sharelatex/web/public/js/libs/require.js: 0cb51c1a5e8e978cbe069c07f3b8d16d\",$\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"/var/www/sharelatex/web/public/js/ide.js: 7283038af2506e78236ce9c5fb43eadc\",\"time\":\"2$\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"/var/www/sharelatex/web/public/js/main.js: d5affae000b48cfeab835d66d42d32b3\",\"time\":\"$\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"/var/www/sharelatex/web/public/js/libs.js: 1e6cd62b1845edbe84857a25f009bfcb\",\"time\":\"$\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"/var/www/sharelatex/web/public/js/ace/ace.js: 1449b6cdb7a9bc543c1b0e571e5ad2d1\",\"time$\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"/var/www/sharelatex/web/public/js/libs/pdfjs-1.0.1040/pdf.js: a3a59941d92a979430bd602$\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"/var/www/sharelatex/web/public/js/libs/pdfjs-1.0.1040/pdf.worker.js: d087c7de7657499f$\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"/var/www/sharelatex/web/public/js/libs/pdfjs-1.0.1040/compatibility.js: 3f15343591bd9$\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"/var/www/sharelatex/web/public/stylesheets/style.css: af309e1dc7d2c65e3e74060ba0d00c8$\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"tpdsworker is not enabled, request will not be sent to it\",\"time\":\"2015-11-27T13:51:1$\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"Production Enviroment\",\"time\":\"2015-11-27T13:51:18.040Z\",\"v\":0}\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"\",\"time\":\"2015-11-27T13:51:18.128Z\",\"v\":0}\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"web starting up, listening on localhost:3000\",\"time\":\"2015-11-27T13:51:18.150Z\",\"v\":0}\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"msg\":\"300 sockets enabled\",\"time\":\"2015-11-27T13:51:18.150Z\",\"v\":0}\r\n{\"name\":\"web-sharelatex\",\"hostname\":\"web\",\"pid\":4561,\"level\":30,\"url\":\"mongodb://127.0.0.1/sharelatex\",\"msg\":\"mongoose default connection open\",\"time\":\"2015$\r\n```\r\nAll other log files (for all the other services show the same, no errors).\r\n\r\nThe web-server binds to port :3000 on localhost, but the page is not accessible from remote machine on the same network. No firewall / routing issues, quadruple checked. \r\n\r\nThe node process are running fine.\r\n\r\nI'm lost without any error output to debug on. As stated I do not know if this is an appropriate place to ask for help. But due to the lack of \"error-messages\" I guess it could be classified as  a bug / enhancement? \r\n\r\nThis is my second try, with a fresh Ubuntu 14.04 Server.\r\n"}}