{"action":"opened","issue":{"url":"https://api.github.com/repos/sharelatex/sharelatex/issues/278","labels_url":"https://api.github.com/repos/sharelatex/sharelatex/issues/278/labels{/name}","comments_url":"https://api.github.com/repos/sharelatex/sharelatex/issues/278/comments","events_url":"https://api.github.com/repos/sharelatex/sharelatex/issues/278/events","html_url":"https://github.com/sharelatex/sharelatex/issues/278","id":59611353,"number":278,"title":"upgrade to 0.12/0.13: real-time error 403","user":{"login":"blubbsy","id":8658377,"avatar_url":"https://avatars.githubusercontent.com/u/8658377?v=3","gravatar_id":"","url":"https://api.github.com/users/blubbsy","html_url":"https://github.com/blubbsy","followers_url":"https://api.github.com/users/blubbsy/followers","following_url":"https://api.github.com/users/blubbsy/following{/other_user}","gists_url":"https://api.github.com/users/blubbsy/gists{/gist_id}","starred_url":"https://api.github.com/users/blubbsy/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/blubbsy/subscriptions","organizations_url":"https://api.github.com/users/blubbsy/orgs","repos_url":"https://api.github.com/users/blubbsy/repos","events_url":"https://api.github.com/users/blubbsy/events{/privacy}","received_events_url":"https://api.github.com/users/blubbsy/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":0,"created_at":"2015-03-03T08:45:53Z","updated_at":"2015-03-03T08:45:53Z","closed_at":null,"body":"Hi once again,\r\n\r\nI updated the developer version after some time and now the editor does not load, but the pdf viewer does (and compiles fine etc.). \r\n\r\nWhat i found in the log is this error that i think may be the cause: \r\n\r\n```\r\nERROR: real-time-sharelatex/1108 on vmachine2: server side error in joinProject (project_id=547d84db067d7e122752bcca, doc_id=null, client_id=VK6J09610Mx-pDB6w$\r\n    Error: non-success status code from web: 403\r\n      at Request._callback (/var/www/sharelatex/real-time/app/js/WebApiManager.js:41:17)\r\n      at Request.self.callback (/var/www/sharelatex/real-time/node_modules/request/request.js:121:22)\r\n      at Request.EventEmitter.emit (events.js:98:17)\r\n      at Request.<anonymous> (/var/www/sharelatex/real-time/node_modules/request/request.js:978:14)\r\n      at Request.EventEmitter.emit (events.js:117:20)\r\n      at IncomingMessage.<anonymous> (/var/www/sharelatex/real-time/node_modules/request/request.js:929:12)\r\n      at IncomingMessage.EventEmitter.emit (events.js:117:20)\r\n      at _stream_readable.js:920:16\r\n      at process._tickCallback (node.js:415:13)\r\n```\r\n\r\nI applied the things that are mentioned in the relase notes for 0.12, but iam not sure why i receive this error. 403 normally means forbidden access Oo\r\n\r\nHappens to existing project and when creating new ones.\r\n\r\n\r\nSincerely\r\nBlubbsy"}}