{"action":"created","issue":{"url":"https://api.github.com/repos/codeforamerica/calfresh-and-so-clean/issues/235","labels_url":"https://api.github.com/repos/codeforamerica/calfresh-and-so-clean/issues/235/labels{/name}","comments_url":"https://api.github.com/repos/codeforamerica/calfresh-and-so-clean/issues/235/comments","events_url":"https://api.github.com/repos/codeforamerica/calfresh-and-so-clean/issues/235/events","html_url":"https://github.com/codeforamerica/calfresh-and-so-clean/issues/235","id":54275982,"number":235,"title":"Prep/consider expansion to Contra Costa","user":{"login":"lippytak","id":2533112,"avatar_url":"https://avatars.githubusercontent.com/u/2533112?v=3","gravatar_id":"","url":"https://api.github.com/users/lippytak","html_url":"https://github.com/lippytak","followers_url":"https://api.github.com/users/lippytak/followers","following_url":"https://api.github.com/users/lippytak/following{/other_user}","gists_url":"https://api.github.com/users/lippytak/gists{/gist_id}","starred_url":"https://api.github.com/users/lippytak/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/lippytak/subscriptions","organizations_url":"https://api.github.com/users/lippytak/orgs","repos_url":"https://api.github.com/users/lippytak/repos","events_url":"https://api.github.com/users/lippytak/events{/privacy}","received_events_url":"https://api.github.com/users/lippytak/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":3,"created_at":"2015-01-14T02:15:22Z","updated_at":"2015-01-14T21:06:37Z","closed_at":null,"body":"**BLUF:** We would expand to Contra Costa (CC) to learn about application bottlenecks in another county (aka build the [funnel](https://public.ducksboard.com/NsoSQbe655DQ0DlvQxr6/)) and compare them to SF. Common bottlenecks suggests product/feature opportunities. Disparate bottlenecks suggest there's something important to know but we might not have the hammer (business process interventions, policy interventions, etc.)\r\n\r\n**Table stakes** (aka what we need to move forward)\r\n- CC sets up email address to receive Clean apps and clears all incoming cases at least daily\r\n- CC covers ~2 days/week for someone to do Clean application tracking\r\n- CC specifies basic business process for how Clean applications are going to get Cleared > scheduled > interviewed > approved/denied.\r\n- Vakil intros us to ~3 intermediaries who would be active users (probably food bank and other groups currently doing screening + referral or application assistance) so we can talk to them on the phone.\r\n\r\n@dave can you review the goals + table stakes above? Does this capture what we want to learn and what we need to say yes?\r\n\r\n@RebeccaCoelius can you sanity check the rationale above for expanding clean to Contra Costa? Anything obvious we're not considering?\r\n\r\n**Notes from first convo with Vakil**\r\n- Vakil retired as CIO of SF HSA who was our city partner in 2013. He's now doing some consulting work with CC and others to figure out more scalable outreach models.\r\n- The first model he's trying in CC is to move the food bank away from direct application assistance and towards supporting others (other CBOs + volunteers) to do application assistance.\r\n- CC has ~58% participation now and targeted 75% over next two years, which means adding an ~10-14k cases (depending on churn/drop rate)\r\n- CC has 2 units of EWs (~10 total) who do outreach and support CBOs. CBOs call this unit directly to get support on their cases and Clean apps would likely go directly to this group.\r\n- There's a \"CalFresh Partners\" meeting where all county stakeholders come together and share stats...this would be good place to start.\r\n\r\n**Next steps**\r\n- Send table stakes to Vakil (once @daguar confirms)\r\n- Vakil would secure table stakes and probably pull me into a couple phone calls\r\n- Vakil and I probably offer Clean to food bank + folks at the next CalFresh Partners meeting"},"comment":{"url":"https://api.github.com/repos/codeforamerica/calfresh-and-so-clean/issues/comments/69991814","html_url":"https://github.com/codeforamerica/calfresh-and-so-clean/issues/235#issuecomment-69991814","issue_url":"https://api.github.com/repos/codeforamerica/calfresh-and-so-clean/issues/235","id":69991814,"user":{"login":"alanjosephwilliams","id":2983464,"avatar_url":"https://avatars.githubusercontent.com/u/2983464?v=3","gravatar_id":"","url":"https://api.github.com/users/alanjosephwilliams","html_url":"https://github.com/alanjosephwilliams","followers_url":"https://api.github.com/users/alanjosephwilliams/followers","following_url":"https://api.github.com/users/alanjosephwilliams/following{/other_user}","gists_url":"https://api.github.com/users/alanjosephwilliams/gists{/gist_id}","starred_url":"https://api.github.com/users/alanjosephwilliams/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/alanjosephwilliams/subscriptions","organizations_url":"https://api.github.com/users/alanjosephwilliams/orgs","repos_url":"https://api.github.com/users/alanjosephwilliams/repos","events_url":"https://api.github.com/users/alanjosephwilliams/events{/privacy}","received_events_url":"https://api.github.com/users/alanjosephwilliams/received_events","type":"User","site_admin":false},"created_at":"2015-01-14T21:06:37Z","updated_at":"2015-01-14T21:06:37Z","body":"In the comment above you state the CC's participation rate is ~58%, with a future target of 75%. In the spreadsheet produced by Diana with ACS data, the adjusted participation rate point estimate is ~85% (SF's is 49% by comparison). Is there something that needs be resolved there, or should we use a particular dataset for these discussions?\r\n\r\nI definitely think that Contra Costa serves as a decent proxy for exurban counties, which characterizes a substantial segment of California counties. They are going to have a different ecosystem based on that characterization—different population types, different mobility needs, fewer institutions with well established track records of service delivery and assistance.\r\n\r\nI'd also like to get explicit here about what features we think will be required (and timeline for those features, h/t @daguar). It sounds like a lot of that is just going from 1 client to two, abstracting away hard-coded things here and there—and almost nothing user facing."}}