{"action":"created","issue":{"url":"https://api.github.com/repos/cBio/cbio-cluster/issues/239","labels_url":"https://api.github.com/repos/cBio/cbio-cluster/issues/239/labels{/name}","comments_url":"https://api.github.com/repos/cBio/cbio-cluster/issues/239/comments","events_url":"https://api.github.com/repos/cBio/cbio-cluster/issues/239/events","html_url":"https://github.com/cBio/cbio-cluster/issues/239","id":64354822,"number":239,"title":"gtdownload exit code 214","user":{"login":"leew1","id":8507964,"avatar_url":"https://avatars.githubusercontent.com/u/8507964?v=3","gravatar_id":"","url":"https://api.github.com/users/leew1","html_url":"https://github.com/leew1","followers_url":"https://api.github.com/users/leew1/followers","following_url":"https://api.github.com/users/leew1/following{/other_user}","gists_url":"https://api.github.com/users/leew1/gists{/gist_id}","starred_url":"https://api.github.com/users/leew1/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/leew1/subscriptions","organizations_url":"https://api.github.com/users/leew1/orgs","repos_url":"https://api.github.com/users/leew1/repos","events_url":"https://api.github.com/users/leew1/events{/privacy}","received_events_url":"https://api.github.com/users/leew1/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":17,"created_at":"2015-03-25T19:36:32Z","updated_at":"2015-03-25T23:20:15Z","closed_at":null,"body":"I'm having some issues with CGHub downloads using the gtdownload client. The client is reporting errors with the tracker and then terminating with exit code 214. I wrote CGHub Support about this, and their response is pasted below.\r\n\r\nHas anything been changed with network settings recently? I haven't been doing a lot of downloading recently so it's possible the problem is on my side but I'd appreciate any help or if anyone else is having similar issues.\r\n\r\nAn example of how the processes are dying is:\r\n````\r\nError:  Tracker error 001df8b7-c734-4279-881c-2a7421b3a167 (https://tracker.cghub.ucsc.edu:21111/tracker.php/announce) (-1)  (3), gto:  001df8b7-c734-4279-881c-2a7421b3a167, infohash:  16750b0d92bf114dbe32137d33e5c14cbcb3cb5c\r\nError:  problem communicating with the transactor (3 times at startup) on URL:  https://tracker.cghub.ucsc.edu:21111/tracker.php/announce, short read\r\nError:  Tracker error 001df8b7-c734-4279-881c-2a7421b3a167 (https://tracker.cghub.ucsc.edu:21111/tracker.php/announce) (-1)  (2), gto:  001df8b7-c734-4279-881c-2a7421b3a167, infohash:  16750b0d92bf114dbe32137d33e5c14cbcb3cb5c\r\nError:  Tracker error 001df8b7-c734-4279-881c-2a7421b3a167 (https://tracker.cghub.ucsc.edu:21111/tracker.php/announce) (-1)  (2), gto:  001df8b7-c734-4279-881c-2a7421b3a167, infohash:  16750b0d92bf114dbe32137d33e5c14cbcb3cb5c\r\nError:  Child 21046 exited with exit code 214\r\n````\r\n-----------\r\nHi Will,\r\n\r\nMost times the is because the firewall is not configured to connect to all of the CGHub servers. Can you please double check the firewall setting with those that are in the Users guide? <https://cghub.ucsc.edu/docs/user/network.html> If this is a new system that you are running gtdownload on, I would say this is the case. However, if you have ran gtdownload on this system in the past, it could be that the network admins changed the firewall rules.\r\n\r\nPlease let me know what you find. If you have the firewall rules in place, please run this profile script (it takes 30-40 minutes to complete) and send us the output:\r\n\r\nwget --no-check-certificate https://cghub.ucsc.edu/cgprofiler.tar.gz\r\ntar -zxvf cgprofiler.tar.gz\r\ncd cgprofiler\r\n./cghub_user_system_profiler\r\n\r\nThanks,\r\nJohn\r\nCGHub"},"comment":{"url":"https://api.github.com/repos/cBio/cbio-cluster/issues/comments/86250213","html_url":"https://github.com/cBio/cbio-cluster/issues/239#issuecomment-86250213","issue_url":"https://api.github.com/repos/cBio/cbio-cluster/issues/239","id":86250213,"user":{"login":"tatarsky","id":6439722,"avatar_url":"https://avatars.githubusercontent.com/u/6439722?v=3","gravatar_id":"","url":"https://api.github.com/users/tatarsky","html_url":"https://github.com/tatarsky","followers_url":"https://api.github.com/users/tatarsky/followers","following_url":"https://api.github.com/users/tatarsky/following{/other_user}","gists_url":"https://api.github.com/users/tatarsky/gists{/gist_id}","starred_url":"https://api.github.com/users/tatarsky/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/tatarsky/subscriptions","organizations_url":"https://api.github.com/users/tatarsky/orgs","repos_url":"https://api.github.com/users/tatarsky/repos","events_url":"https://api.github.com/users/tatarsky/events{/privacy}","received_events_url":"https://api.github.com/users/tatarsky/received_events","type":"User","site_admin":false},"created_at":"2015-03-25T23:20:15Z","updated_at":"2015-03-25T23:20:15Z","body":"I will see if I can graph with smokeping failed connections to 443/tcp on that system. "}}