{"action":"created","issue":{"url":"https://api.github.com/repos/mozilla/donate.mozilla.org/issues/801","labels_url":"https://api.github.com/repos/mozilla/donate.mozilla.org/issues/801/labels{/name}","comments_url":"https://api.github.com/repos/mozilla/donate.mozilla.org/issues/801/comments","events_url":"https://api.github.com/repos/mozilla/donate.mozilla.org/issues/801/events","html_url":"https://github.com/mozilla/donate.mozilla.org/issues/801","id":116973160,"number":801,"title":"NEW auto-reply for incoming email to donate@ - for setup in Desk.com","user":{"login":"valianttry","id":9830371,"avatar_url":"https://avatars.githubusercontent.com/u/9830371?v=3","gravatar_id":"","url":"https://api.github.com/users/valianttry","html_url":"https://github.com/valianttry","followers_url":"https://api.github.com/users/valianttry/followers","following_url":"https://api.github.com/users/valianttry/following{/other_user}","gists_url":"https://api.github.com/users/valianttry/gists{/gist_id}","starred_url":"https://api.github.com/users/valianttry/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/valianttry/subscriptions","organizations_url":"https://api.github.com/users/valianttry/orgs","repos_url":"https://api.github.com/users/valianttry/repos","events_url":"https://api.github.com/users/valianttry/events{/privacy}","received_events_url":"https://api.github.com/users/valianttry/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/mozilla/donate.mozilla.org/labels/copy","name":"copy","color":"207de5"},{"url":"https://api.github.com/repos/mozilla/donate.mozilla.org/labels/donor%20support","name":"donor support","color":"c7def8"}],"state":"closed","locked":false,"assignee":{"login":"valianttry","id":9830371,"avatar_url":"https://avatars.githubusercontent.com/u/9830371?v=3","gravatar_id":"","url":"https://api.github.com/users/valianttry","html_url":"https://github.com/valianttry","followers_url":"https://api.github.com/users/valianttry/followers","following_url":"https://api.github.com/users/valianttry/following{/other_user}","gists_url":"https://api.github.com/users/valianttry/gists{/gist_id}","starred_url":"https://api.github.com/users/valianttry/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/valianttry/subscriptions","organizations_url":"https://api.github.com/users/valianttry/orgs","repos_url":"https://api.github.com/users/valianttry/repos","events_url":"https://api.github.com/users/valianttry/events{/privacy}","received_events_url":"https://api.github.com/users/valianttry/received_events","type":"User","site_admin":false},"milestone":{"url":"https://api.github.com/repos/mozilla/donate.mozilla.org/milestones/23","html_url":"https://github.com/mozilla/donate.mozilla.org/milestones/December%2018","labels_url":"https://api.github.com/repos/mozilla/donate.mozilla.org/milestones/23/labels","id":1414227,"number":23,"title":"December 18","description":"","creator":{"login":"edrushka","id":4515662,"avatar_url":"https://avatars.githubusercontent.com/u/4515662?v=3","gravatar_id":"","url":"https://api.github.com/users/edrushka","html_url":"https://github.com/edrushka","followers_url":"https://api.github.com/users/edrushka/followers","following_url":"https://api.github.com/users/edrushka/following{/other_user}","gists_url":"https://api.github.com/users/edrushka/gists{/gist_id}","starred_url":"https://api.github.com/users/edrushka/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/edrushka/subscriptions","organizations_url":"https://api.github.com/users/edrushka/orgs","repos_url":"https://api.github.com/users/edrushka/repos","events_url":"https://api.github.com/users/edrushka/events{/privacy}","received_events_url":"https://api.github.com/users/edrushka/received_events","type":"User","site_admin":false},"open_issues":0,"closed_issues":35,"state":"closed","created_at":"2015-11-16T17:37:39Z","updated_at":"2015-12-21T17:30:57Z","due_on":"2015-12-18T08:00:00Z","closed_at":"2015-12-21T17:30:57Z"},"comments":8,"created_at":"2015-11-15T05:03:25Z","updated_at":"2015-12-24T03:09:56Z","closed_at":"2015-12-17T13:32:44Z","body":"If a donor sends an email to donate@mozilla.org, we should set up an immediate auto-reply that:\r\n\r\n* Is warm and friendly and thanks them for their support\r\n* Answers the most frequently asked questions directly in the auto-reply and links to an FAQ for less frequent questions, in case they can help themselves (likely in many cases).\r\n* Says we will try to respond within 48 hours\r\n\r\nBoth this email and the FAQ should be localized. Localization ticked for donation FAQ is https://github.com/mozilla/donate.mozilla.org/issues/437\r\n\r\nWorking on draft auto-email here:\r\nhttps://docs.google.com/a/mozilla.com/document/d/1Nrk0f2Z64Qa0e-VlBMhVy5mdvXFoMCYIiZUD9T08hg0/edit?usp=sharing"},"comment":{"url":"https://api.github.com/repos/mozilla/donate.mozilla.org/issues/comments/167033648","html_url":"https://github.com/mozilla/donate.mozilla.org/issues/801#issuecomment-167033648","issue_url":"https://api.github.com/repos/mozilla/donate.mozilla.org/issues/801","id":167033648,"user":{"login":"valianttry","id":9830371,"avatar_url":"https://avatars.githubusercontent.com/u/9830371?v=3","gravatar_id":"","url":"https://api.github.com/users/valianttry","html_url":"https://github.com/valianttry","followers_url":"https://api.github.com/users/valianttry/followers","following_url":"https://api.github.com/users/valianttry/following{/other_user}","gists_url":"https://api.github.com/users/valianttry/gists{/gist_id}","starred_url":"https://api.github.com/users/valianttry/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/valianttry/subscriptions","organizations_url":"https://api.github.com/users/valianttry/orgs","repos_url":"https://api.github.com/users/valianttry/repos","events_url":"https://api.github.com/users/valianttry/events{/privacy}","received_events_url":"https://api.github.com/users/valianttry/received_events","type":"User","site_admin":false},"created_at":"2015-12-24T03:09:56Z","updated_at":"2015-12-24T03:09:56Z","body":"@adamlofting we're seeing very appreciative emails in response to the auto-reply! This guy wanted our mailing address and had this reply after getting the automated msg including our address:\r\n\r\n![_2332__robert_tin](https://cloud.githubusercontent.com/assets/9830371/11988689/97029f2e-a9a8-11e5-8f9b-4b6938e1d0e5.png)\r\n\r\nYay for saving work and making people happy :tada: "}}