{"action":"created","issue":{"url":"https://api.github.com/repos/isaacs/github/issues/326","labels_url":"https://api.github.com/repos/isaacs/github/issues/326/labels{/name}","comments_url":"https://api.github.com/repos/isaacs/github/issues/326/comments","events_url":"https://api.github.com/repos/isaacs/github/issues/326/events","html_url":"https://github.com/isaacs/github/issues/326","id":53708348,"number":326,"title":"Filing a /contact message leaves no trace","user":{"login":"rektide","id":53243,"avatar_url":"https://avatars.githubusercontent.com/u/53243?v=3","gravatar_id":"","url":"https://api.github.com/users/rektide","html_url":"https://github.com/rektide","followers_url":"https://api.github.com/users/rektide/followers","following_url":"https://api.github.com/users/rektide/following{/other_user}","gists_url":"https://api.github.com/users/rektide/gists{/gist_id}","starred_url":"https://api.github.com/users/rektide/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/rektide/subscriptions","organizations_url":"https://api.github.com/users/rektide/orgs","repos_url":"https://api.github.com/users/rektide/repos","events_url":"https://api.github.com/users/rektide/events{/privacy}","received_events_url":"https://api.github.com/users/rektide/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":6,"created_at":"2015-01-08T02:38:42Z","updated_at":"2015-01-08T12:38:10Z","closed_at":null,"body":"First off, I'd way rather #6 get's fixed right. But @github chimed in and isn't feeling it's for them. So:\r\n\r\nI'm super insulted by how incredibly bad \"1-1\" support is. You fill out an oldschool text-box with maybe, maybe no markdown or nice github URL expansion- which sucks (completely outside the normal github text-editing experience). Then once you hit send, you get nothing except an 'Ok, thanks!'. There's no 'here's the letter we you sent us, save it for your records' no 'well send you an email of this'.\r\n\r\nIn my case I'd typed a semi thoughtful ask for a new way of doing a URL-expansion, I hit send, and all my text had disappeared- swallowed into the aether. Hitting back didn't show it; my submission to you is gone, out of my reach, because of the way you designed this flow. How rude Github!\r\n\r\nSo I filed a new http://github.com/contact saying the above- that when I contact you you swallow all the information and don't give me anything enduring I can use to talk about the transaction. That's really bad form. At the very least you could cough the submission back onto the screen. Ideally you'd open a private issue or something and give that private issue's url.\r\n\r\nAfter I did that, I thought I'd try to google for places to discuss enhancements to @github, and I found #6, which is great. :+1 @isaacs for starting a public forum using comfortable software we know to improve software!\r\n\r\nEven if you decide the politics involved in letting users work publically with you don't merit a revisiting, I beg you to help at least give them a non-destructive path into dealing with you where your software flows don't lock the user out of the words they've worked to convey to you."},"comment":{"url":"https://api.github.com/repos/isaacs/github/issues/comments/69173898","html_url":"https://github.com/isaacs/github/issues/326#issuecomment-69173898","issue_url":"https://api.github.com/repos/isaacs/github/issues/326","id":69173898,"user":{"login":"stuartpb","id":572196,"avatar_url":"https://avatars.githubusercontent.com/u/572196?v=3","gravatar_id":"","url":"https://api.github.com/users/stuartpb","html_url":"https://github.com/stuartpb","followers_url":"https://api.github.com/users/stuartpb/followers","following_url":"https://api.github.com/users/stuartpb/following{/other_user}","gists_url":"https://api.github.com/users/stuartpb/gists{/gist_id}","starred_url":"https://api.github.com/users/stuartpb/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/stuartpb/subscriptions","organizations_url":"https://api.github.com/users/stuartpb/orgs","repos_url":"https://api.github.com/users/stuartpb/repos","events_url":"https://api.github.com/users/stuartpb/events{/privacy}","received_events_url":"https://api.github.com/users/stuartpb/received_events","type":"User","site_admin":false},"created_at":"2015-01-08T12:38:10Z","updated_at":"2015-01-08T12:38:10Z","body":"And it's live: https://ghes.github.io/isaacs-github-contact-xposter/xposter.user.js"}}