{"action":"created","issue":{"url":"https://api.github.com/repos/hudl/zendesk-exporter/issues/1","labels_url":"https://api.github.com/repos/hudl/zendesk-exporter/issues/1/labels{/name}","comments_url":"https://api.github.com/repos/hudl/zendesk-exporter/issues/1/comments","events_url":"https://api.github.com/repos/hudl/zendesk-exporter/issues/1/events","html_url":"https://github.com/hudl/zendesk-exporter/pull/1","id":87032902,"number":1,"title":"Added initial functionality for ticket exports","user":{"login":"jcox92","id":844493,"avatar_url":"https://avatars.githubusercontent.com/u/844493?v=3","gravatar_id":"","url":"https://api.github.com/users/jcox92","html_url":"https://github.com/jcox92","followers_url":"https://api.github.com/users/jcox92/followers","following_url":"https://api.github.com/users/jcox92/following{/other_user}","gists_url":"https://api.github.com/users/jcox92/gists{/gist_id}","starred_url":"https://api.github.com/users/jcox92/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/jcox92/subscriptions","organizations_url":"https://api.github.com/users/jcox92/orgs","repos_url":"https://api.github.com/users/jcox92/repos","events_url":"https://api.github.com/users/jcox92/events{/privacy}","received_events_url":"https://api.github.com/users/jcox92/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":1,"created_at":"2015-06-10T16:45:05Z","updated_at":"2015-06-11T05:28:45Z","closed_at":null,"pull_request":{"url":"https://api.github.com/repos/hudl/zendesk-exporter/pulls/1","html_url":"https://github.com/hudl/zendesk-exporter/pull/1","diff_url":"https://github.com/hudl/zendesk-exporter/pull/1.diff","patch_url":"https://github.com/hudl/zendesk-exporter/pull/1.patch"},"body":"# The problem\r\n\r\nWe have about 4+ years of ticket data in Zendesk which we currently aren't leveraging. There's a lot of intelligence that we could gain from this data to make the lives of our support team and coaches easier. The first thing we are working on is automatically categorizing emails as they come in so the support folks don't have to do so manually.\r\n\r\n# The solution\r\nIn order to work with the data in a meaningful way, we are going to start continuously exporting it from Zendesk into our data warehouse which lives on S3. So I made a simple command line app that hits Zendesk's incremental API (https://developer.zendesk.com/rest_api/docs/core/incremental_export#tickets) at regular intervals. The app takes a single integer argument which is the startTime value (unix timestamp) to send to zendesk.\r\n"},"comment":{"url":"https://api.github.com/repos/hudl/zendesk-exporter/issues/comments/111001876","html_url":"https://github.com/hudl/zendesk-exporter/pull/1#issuecomment-111001876","issue_url":"https://api.github.com/repos/hudl/zendesk-exporter/issues/1","id":111001876,"user":{"login":"jcox92","id":844493,"avatar_url":"https://avatars.githubusercontent.com/u/844493?v=3","gravatar_id":"","url":"https://api.github.com/users/jcox92","html_url":"https://github.com/jcox92","followers_url":"https://api.github.com/users/jcox92/followers","following_url":"https://api.github.com/users/jcox92/following{/other_user}","gists_url":"https://api.github.com/users/jcox92/gists{/gist_id}","starred_url":"https://api.github.com/users/jcox92/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/jcox92/subscriptions","organizations_url":"https://api.github.com/users/jcox92/orgs","repos_url":"https://api.github.com/users/jcox92/repos","events_url":"https://api.github.com/users/jcox92/events{/privacy}","received_events_url":"https://api.github.com/users/jcox92/received_events","type":"User","site_admin":false},"created_at":"2015-06-11T05:28:45Z","updated_at":"2015-06-11T05:28:45Z","body":"@tysonstewart I'm laughing so hard at all your comments right now. I can't even try to respond without cracking up. I'll try again in the morning."}}