{"action":"created","issue":{"url":"https://api.github.com/repos/WormBase/website/issues/4341","labels_url":"https://api.github.com/repos/WormBase/website/issues/4341/labels{/name}","comments_url":"https://api.github.com/repos/WormBase/website/issues/4341/comments","events_url":"https://api.github.com/repos/WormBase/website/issues/4341/events","html_url":"https://github.com/WormBase/website/issues/4341","id":115393149,"number":4341,"title":"Chris: Hello Natalia, how can I help? Natalia Mart...","user":{"login":"wormbasehelp","id":3810208,"avatar_url":"https://avatars.githubusercontent.com/u/3810208?v=3","gravatar_id":"","url":"https://api.github.com/users/wormbasehelp","html_url":"https://github.com/wormbasehelp","followers_url":"https://api.github.com/users/wormbasehelp/followers","following_url":"https://api.github.com/users/wormbasehelp/following{/other_user}","gists_url":"https://api.github.com/users/wormbasehelp/gists{/gist_id}","starred_url":"https://api.github.com/users/wormbasehelp/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/wormbasehelp/subscriptions","organizations_url":"https://api.github.com/users/wormbasehelp/orgs","repos_url":"https://api.github.com/users/wormbasehelp/repos","events_url":"https://api.github.com/users/wormbasehelp/events{/privacy}","received_events_url":"https://api.github.com/users/wormbasehelp/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/WormBase/website/labels/Bug%20Report","name":"Bug Report","color":"ededed"},{"url":"https://api.github.com/repos/WormBase/website/labels/gbrowse","name":"gbrowse","color":"d7e102"},{"url":"https://api.github.com/repos/WormBase/website/labels/HelpDesk","name":"HelpDesk","color":"DF7401"},{"url":"https://api.github.com/repos/WormBase/website/labels/Helped","name":"Helped","color":"eb6420"},{"url":"https://api.github.com/repos/WormBase/website/labels/source:%20online%20chat","name":"source: online chat","color":"ededed"}],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":6,"created_at":"2015-11-05T22:48:19Z","updated_at":"2015-11-05T23:19:20Z","closed_at":null,"body":"\t\n*Help Desk chat transcript. Issue can be closed if question was resolved in chat.*\n\nChris: Hello Natalia, how can I help?</br>Natalia Martin (natalia.martin@duke.edu): Hi! I'm trying to go to the genomic location of the gene vph-1</br>Chris: OK</br>Natalia Martin (natalia.martin@duke.edu): to check for some specific tracks</br>Natalia Martin (natalia.martin@duke.edu): but it's telling me that there's an error</br>Chris: Oh OK, let me take a look</br>Natalia Martin (natalia.martin@duke.edu): and it wouldn't show me the gene</br>Chris: hmm, it looks like vph-1 isn't recognized in the current release</br>Chris: can you tell me what paper vph-1 is coming from?</br>Natalia Martin (natalia.martin@duke.edu): www.pnas.org\u0001cgi\u0001doi\u000110.1073\u0001pnas.0403546101</br>Chris: OK, let me take a look</br>Chris: Oh OK, the vhp-1 gene page can direct you to the genome browser for that gene by clicking on the \"Genomic position\" hyperlink in the \"Location\" widget of the gene page:</br>Chris: http://www.wormbase.org/species/c_elegans/gene/WBGene00006923#0-9-3</br>Chris: I think this URL should work for GBrowse:</br>Chris: http://www.wormbase.org/tools/genome/gbrowse/c_elegans_PRJNA13758/?name=II%3A5319444..5341886</br>Chris: OK, I think I see the error message that you're encountering</br>Natalia Martin (natalia.martin@duke.edu): the url for Gbrowse doesn't work</br>Chris: it seems to be browser specific</br>Chris: which web browser are you using?</br>Chris: I'll make sure to post a ticket to get this fixed. Thanks for the notice.</br>Natalia Martin (natalia.martin@duke.edu): I do see the location using the first url one but I cannot see the reagents track</br>Natalia Martin (natalia.martin@duke.edu): chrome</br>Chris: OK, thanks</br>Chris: Which reagents track are you experiencing issues with? All of them?</br>Natalia Martin (natalia.martin@duke.edu): curated genes and polymorphisms</br>Chris: Hmm, OK, I'm getting those to load without problem on Chrome</br>Natalia Martin (natalia.martin@duke.edu): I can see cosmis, Yacs, etc</br>Chris: what kind of error message are you getting?</br>Chris: OK that's good at least</br>Natalia Martin (natalia.martin@duke.edu): \"track rendering error: the rendering process crashed\"</br>Chris: OK, yes, I'm seeing the same on Firefox, although Chrome seems to work for me for some reason</br>Natalia Martin (natalia.martin@duke.edu): i'm having the same issue with safari</br>Chris: OK, apologies for the problems</br>Chris: Maybe I can get you the information you need?</br>Chris: while we try to fix this?</br>Natalia Martin (natalia.martin@duke.edu): no worries! thanks for the help</br>Chris: Sure thing</br>Chris: Anything else I can help you with?</br>Natalia Martin (natalia.martin@duke.edu): no, it's ok</br>Natalia Martin (natalia.martin@duke.edu): I think I can figure out what I need in a different way</br>Chris: OK, thanks for the bug report Natalia! Much appreciated</br>Natalia Martin (natalia.martin@duke.edu): thanks again!</br>Chris: OK, let us know otherwise</br>Chris: You're welcome</br>Natalia Martin (natalia.martin@duke.edu): sure!</br>Chris: Take care, and thanks for using WormBase!\n    \n**Reported by:** Nata********** (nata*******************)\n**Submitted from:** <a target=\"_blank\" href=\"http://www.wormbase.org/http://www.wormbase.org/species/c_elegans/gene/WBGene00006923#069f8c-471e-3\">http://www.wormbase.org/species/c_elegans/gene/WBGene00006923#069f8c-471e-3</a>\n**Browser:** Chrome 46.0.2490.80\n\n"},"comment":{"url":"https://api.github.com/repos/WormBase/website/issues/comments/154227157","html_url":"https://github.com/WormBase/website/issues/4341#issuecomment-154227157","issue_url":"https://api.github.com/repos/WormBase/website/issues/4341","id":154227157,"user":{"login":"chris-grove","id":611382,"avatar_url":"https://avatars.githubusercontent.com/u/611382?v=3","gravatar_id":"","url":"https://api.github.com/users/chris-grove","html_url":"https://github.com/chris-grove","followers_url":"https://api.github.com/users/chris-grove/followers","following_url":"https://api.github.com/users/chris-grove/following{/other_user}","gists_url":"https://api.github.com/users/chris-grove/gists{/gist_id}","starred_url":"https://api.github.com/users/chris-grove/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/chris-grove/subscriptions","organizations_url":"https://api.github.com/users/chris-grove/orgs","repos_url":"https://api.github.com/users/chris-grove/repos","events_url":"https://api.github.com/users/chris-grove/events{/privacy}","received_events_url":"https://api.github.com/users/chris-grove/received_events","type":"User","site_admin":false},"created_at":"2015-11-05T23:19:20Z","updated_at":"2015-11-05T23:19:20Z","body":"Well the problem seems to clear up once I change location. Are we settling on that as a solution?"}}