{"action":"created","issue":{"url":"https://api.github.com/repos/pyload/pyload/issues/1677","labels_url":"https://api.github.com/repos/pyload/pyload/issues/1677/labels{/name}","comments_url":"https://api.github.com/repos/pyload/pyload/issues/1677/comments","events_url":"https://api.github.com/repos/pyload/pyload/issues/1677/events","html_url":"https://github.com/pyload/pyload/issues/1677","id":98685626,"number":1677,"title":"UpdateManager: Unable to retrieve server to get updates","user":{"login":"zephura","id":6881885,"avatar_url":"https://avatars.githubusercontent.com/u/6881885?v=3","gravatar_id":"","url":"https://api.github.com/users/zephura","html_url":"https://github.com/zephura","followers_url":"https://api.github.com/users/zephura/followers","following_url":"https://api.github.com/users/zephura/following{/other_user}","gists_url":"https://api.github.com/users/zephura/gists{/gist_id}","starred_url":"https://api.github.com/users/zephura/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/zephura/subscriptions","organizations_url":"https://api.github.com/users/zephura/orgs","repos_url":"https://api.github.com/users/zephura/repos","events_url":"https://api.github.com/users/zephura/events{/privacy}","received_events_url":"https://api.github.com/users/zephura/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":14,"created_at":"2015-08-03T07:12:00Z","updated_at":"2015-08-03T17:38:51Z","closed_at":null,"body":"As the title explains, after last update (this morning) I cannot reach server anymore\r\n\r\nExtract from log.txt\r\n```\r\n UpdateManager: Unable to retrieve server to get updates\r\n03.08.2015 00:00:49 INFO      HOOK UpdateManager: No new pyLoad version available\r\n03.08.2015 00:00:49 INFO      HOOK UpdateManager: New version of plugin: [account] XFileSharingPro (v0.07 -> v0.08)\r\n03.08.2015 00:00:49 ERROR     HOOK UpdateManager: Error updating plugin: XFileSharingPro.py | Version mismatch\r\n03.08.2015 00:00:49 INFO      HOOK UpdateManager: No plugin updates available\r\n03.08.2015 08:00:54 INFO      HOOK UpdateManager: No new pyLoad version available\r\n03.08.2015 08:00:54 INFO      HOOK UpdateManager: New version of plugin: [account] FastshareCz (v0.08 -> v0.09)\r\n03.08.2015 08:00:55 INFO      HOOK UpdateManager: New version of plugin: [account] FilecloudIo (v0.06 -> v0.07)\r\n03.08.2015 08:00:55 INFO      HOOK UpdateManager: New version of plugin: [account] FourSharedCom (v0.06 -> v0.07)\r\n03.08.2015 08:00:55 INFO      HOOK UpdateManager: New version of plugin: [account] Keep2ShareCc (v0.07 -> v0.08)\r\n03.08.2015 08:00:56 INFO      HOOK UpdateManager: New version of plugin: [account] ShareonlineBiz (v0.38 -> v0.39)\r\n03.08.2015 08:00:56 INFO      HOOK UpdateManager: New version of plugin: [account] SimplyPremiumCom (v0.07 -> v0.08)\r\n03.08.2015 08:00:56 INFO      HOOK UpdateManager: New version of plugin: [account] TurbobitNet (v0.04 -> v0.05)\r\n03.08.2015 08:00:57 INFO      HOOK UpdateManager: New version of plugin: [account] UploadedTo (v0.33 -> v0.34)\r\n03.08.2015 08:00:57 INFO      HOOK UpdateManager: New version of plugin: [account] XFileSharingPro (v0.07 -> v0.08)\r\n03.08.2015 08:00:57 ERROR     HOOK UpdateManager: Error updating plugin: XFileSharingPro.py | Version mismatch\r\n03.08.2015 08:00:57 INFO      HOOK UpdateManager: New version of plugin: [hook] AntiStandby (v0.10 -> v0.11)\r\n03.08.2015 08:00:58 INFO      HOOK UpdateManager: New version of plugin: [internal] Plugin (v0.27 -> v0.28)\r\n03.08.2015 08:00:58 INFO      HOOK UpdateManager: New version of plugin: [internal] XFSAccount (v0.40 -> v0.41)\r\n03.08.2015 08:00:58 INFO      HOOK UpdateManager: *** Plugins updated ***\r\n03.08.2015 08:00:58 WARNING   HOOK UpdateManager: pyLoad restart required to reload the updated plugins\r\n03.08.2015 08:01:01 WARNING   HOOK UpdateManager: Unable to retrieve server to get updates\r\n03.08.2015 08:41:56 WARNING   HOOK UpdateManager: Unable to retrieve server to get updates\r\n```\r\n\r\nFrom my side :\r\n- it is not a firewall issue as the server is answering (http://updatemanager.pyload.org/?v=0.4.9 is responding)\r\n- it is not a DNS issue (my DNS server are up and answering)\r\n```\r\n# nslookup updatemanager.pyload.org\r\nServer:         192.168.8.7\r\nAddress:        192.168.8.7#53\r\n\r\nNon-authoritative answer:\r\nupdatemanager.pyload.org        canonical name = update.pyload.org.\r\nupdate.pyload.org       canonical name = updatemanager-spyload.rhcloud.com.\r\nupdatemanager-spyload.rhcloud.com       canonical name = ex-std-node75.prod.rhcloud.com.\r\nex-std-node75.prod.rhcloud.com  canonical name = ec2-54-172-97-196.compute-1.amazonaws.com.\r\nName:   ec2-54-172-97-196.compute-1.amazonaws.com\r\nAddress: 54.172.97.196\r\n```\r\n\r\nI've try the \"refresh method\"\r\n - delete userplugins directory\r\n - delete account.conf and plugin.conf\r\n - restart pyload\r\nwithout success (this is the last try in the log.txt)\r\n\r\n\r\nMaybe a new update policy, maybe an overloaded server, maybe something else\r\nAny suggestion is appreciated"},"comment":{"url":"https://api.github.com/repos/pyload/pyload/issues/comments/127341929","html_url":"https://github.com/pyload/pyload/issues/1677#issuecomment-127341929","issue_url":"https://api.github.com/repos/pyload/pyload/issues/1677","id":127341929,"user":{"login":"mattionline","id":12744668,"avatar_url":"https://avatars.githubusercontent.com/u/12744668?v=3","gravatar_id":"","url":"https://api.github.com/users/mattionline","html_url":"https://github.com/mattionline","followers_url":"https://api.github.com/users/mattionline/followers","following_url":"https://api.github.com/users/mattionline/following{/other_user}","gists_url":"https://api.github.com/users/mattionline/gists{/gist_id}","starred_url":"https://api.github.com/users/mattionline/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/mattionline/subscriptions","organizations_url":"https://api.github.com/users/mattionline/orgs","repos_url":"https://api.github.com/users/mattionline/repos","events_url":"https://api.github.com/users/mattionline/events{/privacy}","received_events_url":"https://api.github.com/users/mattionline/received_events","type":"User","site_admin":false},"created_at":"2015-08-03T17:38:51Z","updated_at":"2015-08-03T17:38:51Z","body":"But when i delete the folder it updates from this source? Then it normally should work"}}