{"action":"created","issue":{"url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/2201","labels_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/2201/labels{/name}","comments_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/2201/comments","events_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/2201/events","html_url":"https://github.com/osTicket/osTicket-1.8/issues/2201","id":91947255,"number":2201,"title":"v1.9.9: %{recipient.ticket_link} wrong formatting after saving changes","user":{"login":"C4RLOCO","id":4073792,"avatar_url":"https://avatars.githubusercontent.com/u/4073792?v=3","gravatar_id":"","url":"https://api.github.com/users/C4RLOCO","html_url":"https://github.com/C4RLOCO","followers_url":"https://api.github.com/users/C4RLOCO/followers","following_url":"https://api.github.com/users/C4RLOCO/following{/other_user}","gists_url":"https://api.github.com/users/C4RLOCO/gists{/gist_id}","starred_url":"https://api.github.com/users/C4RLOCO/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/C4RLOCO/subscriptions","organizations_url":"https://api.github.com/users/C4RLOCO/orgs","repos_url":"https://api.github.com/users/C4RLOCO/repos","events_url":"https://api.github.com/users/C4RLOCO/events{/privacy}","received_events_url":"https://api.github.com/users/C4RLOCO/received_events","type":"User","site_admin":false},"labels":[],"state":"closed","locked":false,"assignee":null,"milestone":null,"comments":10,"created_at":"2015-06-30T01:08:54Z","updated_at":"2015-10-15T20:57:14Z","closed_at":"2015-07-08T14:03:27Z","body":"Hi,\r\nI am trying to create a link to a text by using the variable %{recipient.ticket_link}. System saves the changes but when switching to a different template and then going back to the recent template where the variable was added the system shows the following variable instead: %%7Bticket.staff_link%7D \r\n\r\nThe problem is that any variable that I touch gets scrambled like the one above and all the links in the email are unusable.\r\n\r\n"},"comment":{"url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/comments/148519184","html_url":"https://github.com/osTicket/osTicket-1.8/issues/2201#issuecomment-148519184","issue_url":"https://api.github.com/repos/osTicket/osTicket-1.8/issues/2201","id":148519184,"user":{"login":"mlipok","id":11089482,"avatar_url":"https://avatars.githubusercontent.com/u/11089482?v=3","gravatar_id":"","url":"https://api.github.com/users/mlipok","html_url":"https://github.com/mlipok","followers_url":"https://api.github.com/users/mlipok/followers","following_url":"https://api.github.com/users/mlipok/following{/other_user}","gists_url":"https://api.github.com/users/mlipok/gists{/gist_id}","starred_url":"https://api.github.com/users/mlipok/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/mlipok/subscriptions","organizations_url":"https://api.github.com/users/mlipok/orgs","repos_url":"https://api.github.com/users/mlipok/repos","events_url":"https://api.github.com/users/mlipok/events{/privacy}","received_events_url":"https://api.github.com/users/mlipok/received_events","type":"User","site_admin":false},"created_at":"2015-10-15T20:57:14Z","updated_at":"2015-10-15T20:57:14Z","body":"It looks that the problem is back:\r\nhttp://osticket.com/forum/discussion/comment/99682\r\n"}}