{"action":"closed","issue":{"url":"https://api.github.com/repos/waffleio/waffle.io/issues/1688","labels_url":"https://api.github.com/repos/waffleio/waffle.io/issues/1688/labels{/name}","comments_url":"https://api.github.com/repos/waffleio/waffle.io/issues/1688/comments","events_url":"https://api.github.com/repos/waffleio/waffle.io/issues/1688/events","html_url":"https://github.com/waffleio/waffle.io/issues/1688","id":53887059,"number":1688,"title":"part of #1683: Figure out how we enable/educate new users on 'connect to' language using a triggered Intercom message (similar to how we do with branch creation)","user":{"login":"ashumz","id":100216,"avatar_url":"https://avatars.githubusercontent.com/u/100216?v=3","gravatar_id":"","url":"https://api.github.com/users/ashumz","html_url":"https://github.com/ashumz","followers_url":"https://api.github.com/users/ashumz/followers","following_url":"https://api.github.com/users/ashumz/following{/other_user}","gists_url":"https://api.github.com/users/ashumz/gists{/gist_id}","starred_url":"https://api.github.com/users/ashumz/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/ashumz/subscriptions","organizations_url":"https://api.github.com/users/ashumz/orgs","repos_url":"https://api.github.com/users/ashumz/repos","events_url":"https://api.github.com/users/ashumz/events{/privacy}","received_events_url":"https://api.github.com/users/ashumz/received_events","type":"User","site_admin":false},"labels":[],"state":"closed","locked":false,"assignee":{"login":"burtonjc","id":443084,"avatar_url":"https://avatars.githubusercontent.com/u/443084?v=3","gravatar_id":"","url":"https://api.github.com/users/burtonjc","html_url":"https://github.com/burtonjc","followers_url":"https://api.github.com/users/burtonjc/followers","following_url":"https://api.github.com/users/burtonjc/following{/other_user}","gists_url":"https://api.github.com/users/burtonjc/gists{/gist_id}","starred_url":"https://api.github.com/users/burtonjc/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/burtonjc/subscriptions","organizations_url":"https://api.github.com/users/burtonjc/orgs","repos_url":"https://api.github.com/users/burtonjc/repos","events_url":"https://api.github.com/users/burtonjc/events{/privacy}","received_events_url":"https://api.github.com/users/burtonjc/received_events","type":"User","site_admin":false},"milestone":{"url":"https://api.github.com/repos/waffleio/waffle.io/milestones/38","labels_url":"https://api.github.com/repos/waffleio/waffle.io/milestones/38/labels","id":941090,"number":38,"title":"F8016: Auto work tracking - iterations based on customer feedback","description":"https://rally1.rallydev.com/#/detail/portfolioitem/feature/deb9f350-36ce-484c-ae4b-98feeff13f14","creator":{"login":"homeyer","id":84629,"avatar_url":"https://avatars.githubusercontent.com/u/84629?v=3","gravatar_id":"","url":"https://api.github.com/users/homeyer","html_url":"https://github.com/homeyer","followers_url":"https://api.github.com/users/homeyer/followers","following_url":"https://api.github.com/users/homeyer/following{/other_user}","gists_url":"https://api.github.com/users/homeyer/gists{/gist_id}","starred_url":"https://api.github.com/users/homeyer/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/homeyer/subscriptions","organizations_url":"https://api.github.com/users/homeyer/orgs","repos_url":"https://api.github.com/users/homeyer/repos","events_url":"https://api.github.com/users/homeyer/events{/privacy}","received_events_url":"https://api.github.com/users/homeyer/received_events","type":"User","site_admin":false},"open_issues":0,"closed_issues":3,"state":"open","created_at":"2015-01-19T04:20:51Z","updated_at":"2015-01-30T03:21:45Z","due_on":null,"closed_at":null},"comments":0,"created_at":"2015-01-09T16:39:17Z","updated_at":"2015-01-30T03:21:45Z","closed_at":"2015-01-30T03:21:45Z","body":"#1683 lets our users know how their PR is being connected after they 'connect' a PR to an issue. \n\nWe should also consider how to preemptively educate users on how to use the connect language. \n\n- [x] Decide when to send message to users educating them on connect to keywords for connecting issues and PR's \n- [x] Dev work to be able to trigger sending this message\n- [x] Create Intercom message for trigger\n\nOptions: \n\n- Send a message the first time they connect PR's to issues with closing keywords. \n\nEg: \n\n\"We noticed you used GitHub's closing keywords to close an issue with your PR. We have connected your PR to that issue and moved it into your In Progress Start column from your Settings->Columns (In Progress, by default). Did you know you can also connect issues and PR's using our special \"Connect\" language? \n\nExample of connect to language: \nThis issue connects to #583. \n\nResult: We'll connect this PR to issue 583 and move it into your In Progress Start column, and assign you as the owner.  \n\n\n- Trigger a message the first time the user creates a PR to educate on all possibilities (closing keywords and connect to keywords, with explanation of examples and resulting behavior)"}}