hways suggested the use has changed and we still may not have solved that E911 problem and that goes to the larger question of the need and that is to figure out a way to get cell phone coverage throughout Vermont which we still haven't quite done yet and I can't disagree with you Senator I would only say in response that with towns if the towns are funding this they should have some decisional control as to where they go but in addition we've reached out to public safety and this believes that there may be use for these boxes except we might have surplus equipment for their two-way radio systems so they could do a coverage co-lake but a micro cell like probably with two-way radios using sites that coverage code had established but aren't being used currently and then the third avenue we're exploring is state parks many of which do not have cell phone service we had a great success actually Barnard Silver Lake that was probably the hottest site as far as traffic goes and replicating that at other state parks like Maidstone all over I mean most state parks have a cell issue so there's an opportunity there as well sorry but I go to state park at least once a year and not having cell services okay just curious if we have any consumer data on whether or not it really is wanted in state park it's just a stretch the only data point we have is that the Barnard site was used a lot and I don't know if that was by park hours necessarily or people in the village on the other side of the lake but again going back to public safety maybe that rowdy camp party gets out of control I don't know you certainly don't have to use your cell phone but there may be you can leave it at home then you don't know so the third component is the $100,000 I'm sorry the third component of Covered Co is the $100,000 that we can deploy to help towns we've issued another RFP for a consultant that we would make available to towns if we do not get results that we like from that we have to a grant system where we provide a grant directly to towns so they can hire a consultant of their choice but we thought it would be helpful to towns to have a person that they can reach out to immediately so once we have that we'll provide notice to the towns with the help of regional planning commissions and refresh my memory what will that consultant be helping the towns with that consultant would be assisting the towns with ways that they could use this equipment to either create their own system or decide where if we have a network operator in place decide where they should be putting systems to get the most benefit from that and I see we have Becky Regent so one last issue is I'm sorry are you done readiness to complete the 2020 telecom so we're currently assessing our readiness to complete the plan I think we're in a much better position today to have that plan delivered by December 1 2020 okay so the legislation has changed the requirements of what should be in the telecom plan which would at the very least necessitate a comprehensive overhaul of what we already have essentially a new plan the legislation also changed the way public comments are handled as well as sets a finite number of hearings so the plan is due December 1 working back from there it's a pretty aggressive schedule we would have to conduct the hearings in October and November so having a final draft before then and a public comments draft probably at least two months before that so that gives us the winter and half the summer to issue the public comments draft of the plan in the legislation you were asked to come to the legislature by a date certain that it would suffice us if for any reason you did not feel that you would be able to comply with producing the plan on time and I think one of the purposes we had for including this in this agenda today is to just get a sense from you whether you felt that you were comfortable being able to produce it without having to come back to us for anything additional in the next year is that how you feel right now accessing our ability one thing we're doing is we've issued a request for information to see if an outside consultant should write this plan so gauge what the cost is what that would look like whether that's an avenue to explore so I would say we're exploring our different options for meeting that deadline the legislation I believe asks us to come to the legislature with sufficient time for the legislature to act which would necessarily be this session particularly on financial resources is my memory and the RFI has intended to give a surprise tag for what it would take to have an outside consultant prepare the plan because it is a resource issue but our thinking today is very much intent on how do we succeed with this mission and so if it comes back that this is an affordable thing to do to have somebody come and do the plan that would be great I may be writing to you then to ask for the money for that because others are aware on the committee the department has been under severe financial pressure and this is an unfunded mandate we are also trying to aim for success without that they gave us perfectly candid there are many things competing for the department's attention particularly telecom divisions so that's a careful juggling thing but certainly meeting the assigned deadline is the intent of the department however we can get there with all these pressures this seems like it's such a critical area but I think it's a great expertise to put together a plan like this my question is would it actually be to the state's benefit to have that external horsepower so to speak in the plan development versus just in-house project I'm trying to approach this how does this the product that we delivered last time around was not satisfactory to the legislature and so our thinking was then we need to go to a new approach which would be to see what an external resource might tell us we should be doing or proposed by way of plan coupled with the new requirements in the statute so that's our thinking we want to get a plan done that is acceptable to the legislature and that is useful to the folks who turn to this plan guidance in doing any number of activities in the state I will say that I'm proud of the work we've done but I understand that others see it differently okay do we have any other questions great thank you very much thank you for the remaining time that we have wanted to pick up on the conversation we started the last meeting items of recommendations that would be coming out of this committee potential recommendations for legislation potential proposed legislation and so Becky maybe the thing to start with for the committee are just going over making sure we're all clear what we have so far identified as issues we want to focus on this is very high level so Becky was with my legislative council so I'm handing out a draft memo of list of recommendations for next session and this list was taken from the end of the last meeting when the committee was putting together some ideas so it's just a very rough draft at this point so I'll just go through the list and I think there might be some questions on what was meant by certain items so that maybe we can get clarification on it so the first one was create workforce development initiatives in the information technology profession why don't we go through all of these and then come back okay so refer an evaluation to the judiciary committees to look at both federal and state statutory provisions relating to cyber crimes and the idea there I think was to look at whether there were any deficiencies in both federal or state law that needed to be addressed um developing a risk assessment process within the agency of digital services then there was discussion of having some legislation relating to various reporting requirements the first that was mentioned was the level 3, 4 and 5 risks and had to let the legislature know about those a system for identifying the legislature and the judiciary um for when ADS or the executive branch is doing audits and system testing and then the last one relates to any state data backup requirements the next one on the list deals with local government cyber security risks I think you heard more about that today the next is evaluating progress and compatibility between existing and proposed technologies so I think that one might need some clarification next is creating some sort of inter branch council to oversee cooperation on cyber security issues then I think Kevin discussed this earlier assessing the vulnerability of legislators and conducting legislator training on cyber security and the next one, number 9 is looking at whether there is a need for a legislative expert on cyber security who can provide technical assistance to the legislature and this would be a similar role to what Dan Smith plays right now except on a different topic and the last one is looking at system vulnerabilities and what actions can be taken to address them in this state system so shall we start from the top when I start from the top end I think what I'd like to do is to see first if there's consensus that yes we want to make a recommendation in this general area and then start putting a little flesh on it bone for Becky so many of these would apply back to the policy committees so what we would be doing is recommending that as part of their committee work in the ensuing year they look at these areas for further examination yes so with regard to workforce development initiatives in the IT profession so Senator Brock has asked I'm not even sure what the I think both of you had talked about the ability to raise the pay if that's a recommendation that we want to make if we want to make a recommendation market factor adjustment market factor adjustment I know we had Beth Faustigian on that and I think she indicated that she was looking at that and they have the capacity to do that so there's no law that would be required for them to do that I think what we can do is just indicating our report that we do see that there are perhaps deficiencies in the amount that we pay folks in certain IT functions and to request that the Commissioner of Human Resources look at the appropriate use of market factor adjustments based on if their evaluation support it in these areas I think in addition to that we were thinking of at least I was thinking more in terms of promotion of information technology as a profession, as an industry in terms of high school community college, college curriculum apprenticeships career pathway that sort of thing I mean we certainly put a lot of money into workforce training and to put additional among the amount of money we have maybe put some additional emphasis on information technology in terms of a preferred suggested area for students to look at so not just salary information but just promotion of recruiting and encouraging young people to go into that well I know certainly in some of our economic development programs as we're looking at everything from internships to supporting education to particular professions that be the occupation that represent need that we've talked about in legislation such as nursing and health care professions construction and so on is to ensure that information technology and information security are included in that and just a referral to the appropriate committees on economic development to consider that so this would be economic development would it also be education or no well actually in the economic development bill for a couple of years ago we put a position into the department of education for the tech because so much of it was really into the tech center and then he left but the position is I don't know, I can't read I'm not sure what's happening in department or agency of that at this point but I think we could it was very much part of the economic development bill into the workforce piece so I think we should that would be a recommendation back the other thing that comes up is that under the federal program she's got this workforce investment board it's got, you know, the board's so big you need an auditorium to house it's over 60 people I think but to me this is the kind of discussion that group should be having because it brings in the educators it brings in the employers and so forth so maybe we could tie this into some kind of recommendation to economic development and how they could identify those structures that are there that can help evaluate and put together some kind of plan so this is commerce this is commerce however I think the so making that recommendation is that a legislative that's not a legislative it's going to be gov ops because it's state employees gov ops Becky do you have questions do you have a sense of what the committee is looking for there back to the workforce thing for a minute that the are we just sort of encouraging commerce or economic development to ask these questions and poke around I guess I'm not clear what work I think what we're doing perhaps is just emphasizing to them our perspective that there represents a need for additional resources in information technology and information security in particular as part of a critical need in our workforce and encouraging them to perhaps explore this further and I don't think we should go further than that so and I think the frame here is really state I mean it's our state systems so we're having a hard time keeping our high level state security right well I think this is largely I think this is a statewide problem and I think it affects both the private sector as well as the governor's sector in terms of a critical employment need in terms of the state need that's where the salary structure is acute but there's just a critical need for people with that skill set throughout the bond from an economic development standpoint some of our emphasis in what we do with the recruitment training workforce development we recommend that more emphasis be placed in this area good next okay Seth this was you were joining us over the phone so I'm not sure that we got this correct but this evaluation to the judiciary committees to review federal and state statutory provisions on cyber crimes to determine if there are any deficiencies I'd like to just check if I understood what you were talking about so I mean I think what you were saying was does it translate to theft as a cyber crime versus I walk in your front door and steal something we need to modernize our statutes is that what you're saying to reflect cyber crimes and that maybe sometimes sometimes our statutes are outdated for today's environment and do they adequately address the growing rate of cyber crimes right the location of a crime across states you were talking about jurisdictional issues as well as you know weighing it similarly whether it occurs online versus in person kind of thing so I did speak to the attorneys on our judiciary team and I mean we do have a chapter on what we call computer crimes that I think address some of what I address some of what you're thinking of and then their take on it was sort of the elements of a crime are met then it doesn't I don't know that there's necessarily a distinction between the method of the person or whether it's a computer or a gun so I think it might be helpful to I guess be more focused on what we would be referring to the judiciary committee I mean if it's a review of the computer crimes chapter to see if that is sufficient you know if there's anything lacking in that chapter right now one of the common themes across all states is kind of a rubber band effect like technology advances and then 5 or 10 years later the laws catch up with it so trying to structure these things in such a way that it's not tied to any particular technology or method of communication or whatever yeah I guess I, since you have a clear picture in your mind of what you're talking about would it make sense would you be able to talk to Ledge Council who has the knowledge on this and see if there's gaps that stand out because it seems totally plausible to me that there are but I don't know the other question I have to see Attorney General's office as we're talking about cyber crimes I would think they would also could be very helpful to see if in fact there is a need to modernize or revise some of the statutes in this area as well it seems like that's a logical place to explore because it seems like some of that would get into actual situations that they encounter so is that something you're willing to fill up with Becky? Becky do you feel like you have enough information to so next we have developing a risk assessment process within the agency of digital services we don't have one is that correct I just need a little bit more clarity we do risk assessments of projects we keep risk logs during the projects is this a before after during maintenance and operation to what extent I think just more clarity would be able to I think we had talked about three and ten possibly being the same thing referencing the same assessing system vulnerabilities and what actions so I please correct me if I'm wrong I feel like this these two items came out of a desire for us to have a prioritization of where the where risk was and for the legislature to understand prioritization of where risk was in the systems so is DMV a riskier system than the term health I wish I brought the NCSL for what legislators should be you know questions that we should be asking and it may not many of them would probably fall to the policy committees but that might be something to just take a look at to make sure that that we're taking advantage of kind of that work in terms of what how legislators should be thinking and responding and questions that we should ask and knowing what's in place and I didn't regarding their systems NCSL's guide to legislators you know I'd like to go back to that and say let's see how we're doing in those areas or did some recommendations flow from that guide these issues were derived from the question of what are the 10 biggest risks that Vermont faces in information technology and whether or not the efforts that we're spending are aligned with those risks and I think that's really what we're trying to get a sense of is there a process that really defines what are the biggest threats that we have and then you know are we devoting our resources appropriately to deal with those risks or someplace else Mike is calling up that document senator it seems to me that this is sort of already inherent in the budgeting process but having said that ADS is sort of a billback so I mean clearly maybe it's as simple as sort of calling it out as a distinct item but surely ADS brings forward a budget that reflects their own analysis of vulnerability right I'm not sure that it does so I'm not sure that it does at all the thing that I have been really wanting to make sure is that we are not I mean this is such a huge issue that we are you know being careful but also fulfilling our oversight role and then that we have enough knowledge to support appropriations requests right and so in terms of you know I have no reason to believe that is this yeah no reason to believe that ADS is not coming in with you know they have to admit that they're doing what a assessment means I'm sure we put in funding for the staff put money in for the software acquisition so it does translate very directly to some of the requests we've received item 4 on this list talks about create I'm not sure we need legislation to do so but creating some kind of reporting mechanisms on what you call we call level 3 4 and 5 risks to of various parts of state government isn't this tied in as well with what you're talking with system vulnerable abilities and risk assessment I'm sure Quinn had his hand up I just want to make sure do you have something you want to say are you re-contemplating I was just going to say you know when we talked about risk most of the risk that we incur or that's out there is due to lack of funding across you know the technical debt that we have the age of our systems this isn't something specific to the state of Vermont this is something that all 50 states deal with I just left a conference with 49 other peers and we spent hours talking about how do we fund IT going forward because so many of the agencies are in a build back model where we can never get ahead of the curve we can never you know or we haven't figured out a way to how do you create an innovation fund when everything has to be built back how do you how do you have a discussion back when Jim that's the key to the whole thing is where do we get that seed money to build the system that then when agencies are ready we can say we have something ready for you rather than trying to line it up in which fund is where and you know human services goes first a lot of times because they have the money there but then we have to cost allocated afterwards and it gets very messy so across the United States the way we build back and the funding model is really broken so I'd like to add both of you for us to look into which is possibly recommendation of innovation at ADS I'm sure they will not recommend and recommend us so it's getting back to our assessment do we feel so what do we want to do in this let's see right there tell me when to scroll yes I just continue to believe that ADS at some level has that and I think what we're talking about is helping us understand it maybe in a predictive way so that we're not only getting it in their budget reports or whatever so I don't know I hope we won't go too deep in reinventing anything and the house has got a technology committee that is much more focused on this issue we've got some funding through the capital bill but we don't have the same kind of technology focus but the house has got greater capacity to drill down well I guess the question would be we assume we have this and I would ask the secretary do we have this we do through our different documents that we do as part of a system so our security metrics available across the enterprise yes those are on our website dashboard is data classified by risk data is classified by usually federal standards or federal compliance needs which again speaks to risk because if it's IRS or HIPAA who actually conducts those so they're usually done a number of ways one of the ways which is new is full vulnerability scanning of each system that we have that's a new thing in the past year that we're doing before that we didn't have any visibility into that so yes we do that as well we could it changes every week because new patches new security updates come out so we could have a thousand one week and 400 the next but that's pretty granular but I think you know in my eyes knowing that we have that that's a level of oversight that you'd want to know is knowing we're addressing the risks with these type of scans and these type of assessments I have a question Senator Brock in your former lifetime you were in the whole field of security risk right do you have thoughts and experience from professional work that you've done that could help us because it's got to be transferability in terms of what the private sector is doing private sector is grappling with the same issues that the public sector is tends to be grappling a little faster and they have more money a lot of the financial institutions have more resources to be able to devote to it so do we want to make a recommendation do we want to make a recommendation period do we want to make a recommendation that communities of jurisdiction ask these questions of ADS that they understand that this is happening do we want to take this off the list well I'm just I'm hesitant to create a bureaucratic nightmare in terms of requirements being placed throughout state government I mean clearly every every system related activity that an agency is involved in and that the legislature mandates the issue of what risks does that action create and are they being well managed is certainly there but that's as much an oversight responsibility not just for us but by committees of jurisdiction and the agencies themselves have what I'm probably more interested in is are these things being effectively and independently evaluated in terms of risk and that's as much an audit type responsibility and as you recall we've asked the auditor and we haven't gotten real good answers back on that because it's a capacity issue for them as well in which they need to get outside resources to help them they've only got one real IT auditor in the auditor's office but that to me is the most important thing is to having that oversight be built in to everything that we do throughout state government that we do have an effective risk assessment process that we understand the risks that we're facing and that we have adequate responses to those risks and if we aren't able to that we've identified what we aren't able to do and that's a plan for at least raising it to the legislature's attention for the resources necessary to deal with it. I think you just framed a recommendation. Yeah, I think so. Don't ask me to repeat it. I see you like both. I would also mention any new project of $1 million has to go through an independent review process where they go through these questions and evaluate the risks to the project. So that would be a recommendation for the committees of jurisdiction which would be energy and technology in the house would it be the finance and senate to ask these questions? Well, I mean the questions ought to be asked for people who are building integrated eligibility for example. That's what I'm saying is these kinds of things have to be embedded in everything that you do not just in some committee that has the responsibility for quote security. That's right. It's sort of like how do you legislate good practice? Good health. Everybody's got to practice stuff to be able to be healthy. You don't expect your doctor to deal with your rate loss. I just bought bigger clothes. Elastic waste. Well, I'm going to try and keep us on track here because we're already over. So do we want to do we want to act on this? Do we want to come back to it? Do we want... How about if we get you to write up what you said to Becky? Would you be willing to do that? I think I can try. It's recorded. Of course. I'll read the last months to kind of reframe one of those. So I'm going to assume that's three hands down. So for number four, is the first one related? Well, I think it all fills in. But wasn't that just when an incident occurred? This is a risk. So this is right level 3.5. It wasn't risk. It was incident. Okay. So this is a system for notifying the legislature. So there's three things here. A system for notifying the legislature of those level breaches. Incidents. As well as a system of notifying when there are audits and system testing. Which I understand is quite large. And then state data backup requirements. So I've spent a little bit of time talking with Secretary Quinn about this and Becky about this. One of the things that I've asked Secretary Quinn is if he could propose what might be appropriate. Do you need legislation for this? I don't know. I think actually in terms of how would we how would the legislature do its conduct its be able to conduct its oversight if we are not notified of breaches? So how can we ensure notification of breaches at that level? Do we have an I mean I think we have an obligation to know maybe the committee does not is it something we want to punt? I'm not prepared to make a recommendation that we do it. I'm thinking that there are a variety. We talked about other public safety. We talked about do we have in statute a requirement if you had a riot at a correctional facility. I mean just think about it some of the emergency management kinds of things. There are a host of issues around why this one incident relative to all these other emergency situations. I don't think we've got protocol for every single one to report back to us. I think commissioners as a matter of course would contact the committee chairs or whatever as heads up but these are more internal protocols so I don't feel comfortable that we should propose identifying cyber security breaches elevated above all these other kinds of incidents that we may not address. I have a statutory requirement so that's my concern about putting something in statute and how does this square with other kinds of situations that are potentially out there or out there over time. So that's my concern about singling out one type of incident and saying that rises to the top in terms of some things that are just based on judgment that I think we need to rely on the official judgment to tell us things that we need to know but as a practical matter in terms of the urgency of telling us that it's not anything we can do about it anyway. You're right. Well, you're absolutely right. It is judgment. It is judgment. And it's hard to legislate judgment in common sense. I could save a lot of health money if I could legislate. We live healthy and depart quickly. Okay. For that, I'd be a bit because cybersecurity is a the difference between it and other crimes is it's an emerging market as a word. It's the sort of thing where people are not entirely familiar with the topic. So it might be prudent to keep a closer eye on it than some of the existing criminal activity like drugs and burglary and so forth. And perhaps a sunset or something like that. So it's like, all right, let's keep a closer eye on this topic for, you know, a couple of years or something like that. Do you want some kind of report? I don't know in terms of I know I hate reports too and most of them unfortunately don't get read by very many. The report not exceeding one page. Well, frankly, we do need to be careful about that because legislative attention and capacity is limited. So I think that's a part of making recommendations that we want to have rise to the top for committee attention because there are a lot more bills out there than committees ever can consider. If we want to somehow collect, but that's only within state government that those security breaches we're not talking about the general public we're not talking about, you know, I mean so I'm just thinking in terms of cyber crimes and so forth that would be external in state government. So I don't know how to I agree. In other words, how do we get a better grasp on the magnitude of the of the situations or the inevitable incidents? To your example, since it is related to state government how do we currently compile facility vandalism or a burglary for state property currently? Is that up to the individual committee to review if it's brought to their attention kind of thing? If something needs to change? I mean I was thinking just based on working for the institutions committees I don't think that's something that they regularly hear about unless BGS is asking for money to, you know, repair something. But I don't know as a matter of course they would obviously there's different, you know levels of seriousness but for something small I don't think that's something they would regularly report. You know I think Secretary Quinn had walked us through notifications was it last meeting? Yeah. Was this one at the end of the intro? So what? Excuse me. What was that one? So this is all internal process that they have and so I think that there is a value in making it some sort of articulating some sort of formal can you click on that? Is it this one? Yes. There's a large flow chart in there. So we see where the legislature is and those are informal so this is internal and informal and I don't think we need to be a part of all of that but that place where we have the legislature you know where we're notifying folks you know I think that that is a place where I would like to see is kind of articulate what is that what is it that we're doing how does that happen? And my concern is really around oversight, making sure so I think we've got great partner in Secretary Quinn I think he's pretty proactive in terms of notifying us he's not going to be in the position forever nor will we be here forever what is that process? I'm really struggling with this because if we look at criminal justice what we're talking about is whenever at a high level breach if we were to say to public safety report to the legislature every time there's a murder or there is a significant you know issue of law enforcement I mean I'm just trying to look at how we set up something here that's consistent that's consistent with our expectations for other areas of crimes or breaches and while we're focusing on the IT I'm just trying to look at how it conforms or aligns with all the other areas of state government in terms of what we expect back to report and so you know I just I maybe if you had something at the end of the year that says to us these are the number of incidents we had in state government these are the ones that are very serious these are the ones that in order to address this we are recommending that we acquire that we acquire you know this would be our recommended response to address that that need that could tie into with the benefit of experience get it to the legislature in terms of what you need for a legislative response to address it and some of that is happening already right in your reporting but it's that there's but we didn't ask for the number of incidents we assume when they said to us we're worried about this risk we we took their word for it we didn't you know ask I called you you're away you know in terms of tell me and I didn't ask for how many levels of risk and so forth that was behind your recommendation I must confess I didn't do it I accepted your assessment that we were a significant risk and we needed to spend the money I mean there's there's so much that we don't know and we're not going to know all of that you know so that is really okay I think we'll maybe come back to this unless folks want to continue to push on it or we want to take it do we feel like there do we feel like this is an area where we need to come to some to come to some recommendation that there's any kind of action warranted I don't think there's I think there's existing reporting already that comes out of certainly out of ADS I don't know about judiciary but certainly comes out of ADS regarding as we talked about you know we had an experience in the last year that's a problem and we want to address it in such a such way so that gives us that assurance that they are following it and now they see something done about it. So breaches or incidents we are how are we providing oversight how are we providing oversight of the executive branch that they are maintaining you know that they're that they're properly protecting Vermonters information if there are breaches I don't know if there is already but you know there could be a suggestion that the annual report should include a paragraph on what has been the status of breaches in the past year and if there are any untoward results that need to be addressed I just see it as being folded into a routine annual report. So adding some sort of additional specificity around breaches into the annual report something along those lines to bear do more bear regrets or whatever. Yeah, it's fine you know it's not like we have a lot of breaches we have a lot of incidents where we further investigate and find that nope it's okay and that's my hesitation with notifying people too early you know if I don't I'm talking about I think what Marty and I are talking about at the end of the year when you're doing your report to give us a sense of the magnitude of the experience of that year in this particular area It's not just breaches incidents in general in other words the squirrel bringing you down all of our systems for a week or whatever the case may be That's why that one was out here but it was fine but incidents might be a better term than breaches but serious issues regarding information technology that should be brought to our attention Which gets into the judgment It's a judgment issue I do think that we're talking largely about ADS but the legislature judiciary are also things that we're interested in for example if the court system has been brought down for a week because it can't use its information technology I think we probably would like to know about it in the dark So for that number four that reporting requirement seems a little different to me than the notification requirement and the data backups I just didn't know if you would like to also make a recommendation on those Do we want to recommend So I think the second one came from when there was the Department of Homeland Security testing that there was the legislative and judicial branches weren't notified ahead of time although I guess But then we also had testimony that they recognized that it should have been done in the future they would have that notification in place which is what I understood was said and Kevin you're not in your head so Well we've got number seven which says talking about cooperation between So it falls in that bucket if we can legislate cooperation Well you know it doesn't mean that it has to translate into a bill it could be just a recommendation that there be protocols established to notify and then we can declare a victory because it's been done but I'm just thinking that it could be as simple as that We had talked about the new senator that had recommended with state data backup requirements John was asking you know that's all over the place and I think was it you or was it Becky that made the suggestion that it was Becky I'll take it Making sure all agencies develop backup requirements as you Becky protocols do they already have it Yes Yes so the backup protocols wouldn't come from us necessarily it's based on what the business needs what the recovery point time is what the recovery point you know what they need to get back so do we need to back up hourly do we need to back up daily do we need to back up weekly all those have cost drivers so each agency picks those based on the classification of the data how sensitive the data is and what they need from the data so we found in most cases that this is a cost driver for agencies so you know we found very few systems across the 1400 applications that we have that require something to be up all the time right so the so you think about you back up every 24 hours maybe but in order to rebuild that system you have that backup of 24 hours ago how quickly does it need to come back up as well right so if the system crashes and it goes down it needs to be rebuilt how quickly does that system need to be rebuilt is it an hour is it a week is it 8 weeks it all depends on each system so this is left up to the agencies with guidance from ADS the criticality of the system and that's how their backups are defined so each agency has already given us input and decides whether we keep the backups for one week two weeks two months two years and that falls in line with their retention periods as well is there a reporting done on that the backups we do thousands of backups there's a reporting done on the standard for backup in terms of is there any record of the standards for backup like to is that some formal process that the agencies adopt through there's an enterprise assessment done with each new system and there's an SLA where we talk about the backups of what the recovery times will be and what the backup schedule would be and that drives the cost so we probably have a lot of the documentation buried down in the technical documents I'm just not I don't look at it myself right so I don't want to tell you yes everything's perfect but we have most of that documentation I would think is there ever a time when an agency might say you don't think that they're doing the right assessment in terms of the criticality of their system are you relying on the people who know what the work is and what that system has to support to make that determination around criticality yeah I think you know that there are times maybe that where with enterprise type system I may disagree but at the end of the day it's their system it's their data they know their customer better than I do and if they're willing to take that risk on you know a system being down for two days and you know only having a backup from a week ago then have to use their judgments their money I think we're going to pause here because it's only a few minutes over so Becky I'm going to ask you to kind of flesh out a little bit on the ones that we were able to work on you know it's certainly Senator Brock and I continue to communicate we'll come back to this I think in November Mike reminds us that we have a change of venue yep so our next meeting is scheduled for the 15th of November it's all in your calendars but the location of the building will most likely still be shut down for the electrical renovations that's going through an optimist would say no but most of the buildings say yes so we've arranged for the next meeting to be in the fourth floor of the board room the fourth floor board room of the tax department it's 133 state you check it at the front desk we'll have everything lined up and ready to go and it should be the same experience that you're used to we'll be there I am not going to be able to attend okay out of the country I am gone as well okay not gonna be again I'll be physically here it's good to know okay and I do have some sending representative chase to audio can you make sure that Senator Pearson I already talked to him he's going to be here so that's fine yep Representative chase the audio from September's meeting just tell me where it is it's a wink I'll send it to you and then President Senator Brock October did you want September also I wanted what I said today October it's like an hour ago you should have bookmarked it you know what I wrote down the time oh good just in terms of next meeting we are going to hear more from ADS and BLCT we'll just continue that conversation we're going to hear from Jill Ramek on the parcel mapping and the assessments that they did with the surveying that they did as part of that we'll hear back from integrated eligibility on a big picture overall financing we heard timeline going forward staffing and financial going forward and all those people have already confirmed that they'll be there for that meeting thank you everybody thank you


Summer has arrived, and Appalachian Wireless has a great sell on the world's hottest smartphone from now to the end of the month. You can get the amazing iPhone 13 for more than half off because we are you. We are Appalachian Wireless. Tuesday, July 26th, several parts of Floyd County received over 4 inches of rain, leading to disastrous flooding in several regions. Many residents are currently without power and water as county officials work to restore utilities and clear roadways. To my knowledge, everyone is accounting for. Judge Williams is out in the county right now looking at all areas to make sure that everyone is okay. Our deputy judge has been delivering cleaning supplies to that area and wherever needed because our Floyd County Community Center is also an area where people can pick up supplies. But because of the devastation in the area and people not being able to get out, Judge Williams wanted us to be able to take supplies to them so our deputy judge Spurlock has been taking supplies to that area to help those folks. Red Cross is at the scene of the flooding and are currently assessing the area to see what support they can offer to the residents affected by the flooding. There are people who are still really in a bad spot. They are some were unable to get out of their homes. It's just a very tragic situation. I do know that we still have a lot of people that are without power. We still have a lot of people that have no water service. They're working on getting that restored. So it's going to take a couple of days. We just ask that people be patient, give us time to get out, get everything assessed. Judge Williams has declared this in doing an emergency proclamation so that will go to the governor and we will see where we go from there. If you have been affected by the flooding and need assistance, contact the Floyd County Courthouse at<PHONE_NUMBER>. For Mountain Top News, I'm Breanna Robinson.


Hey Virgo, welcome back to the channel. This is Kelly from House of Virgo going to do your full moon in Virgo love reading If you are a Virgo sun moon rising or Venus some of these messages may or may not be for you Just take with Fitz leave the rest if you want to get a personal reading Virgo Go ahead and book only with me in the description box at my website You cannot book with me any other way and I have to just tell you guys Be careful of the scammers in the comments below the videos. There is someone impersonating me Asking you to book with them and asking you to meet up with them on whatsapp I guess they're taking money through cash up or what have you and a lot of you are getting scammed So please be mindful. I will never ever ask you to book a reading with me in the comments I always stay in my beat my videos my readings You have to go to my website and the link is in the description box below There is no other way to get a reading with me. All right Virgo So yeah, make sure you hit that like share and subscribe if you enjoy my readings if you're new I hope you stay and welcome back to everyone that keeps coming back. I truly appreciate you And hi everybody in the chat you guys. This is a full moon in Virgo Reading okay. This is this is you. This is us. All right the first card I have here surrender to the divine with the full moon and You are good enough Virgo Virgo, you are good enough if you aren't feeling that way right now. This reading is going to be specifically for you In Virgo, you're being asked at this time to be really honest with yourself to try to understand yourself better And what's leading you in your life The question to ask yourself at this time is have you've been humbled to the point of being self-effacing? Humility is good But it can go too far and drawing this card during this full moon in Virgo suggests you may be under Rating yourself You don't have to be flashy Just quietly certain Confident that you are good enough at the other Excuse me at the other end of the scale you also need to honestly answer the question You have been The question have you been too picky the full moon in Virgo needs some truthful answers Once you're given them it should be easier to see how you got where you are your next step Should then be more Obvious to you pay attention to the details Hard work brings results Find a balance between the cosmic and the mundane in your daily life Additional meanings during this time is you could be worrying too much and when you worry too much you attract more things to worry about Like attracts like if you're worrying you're gonna worry more if you worry less you're gonna worry less Have you been overly critical Virgo and apology may be in order at this time Stop second-guessing yourself Raise your karma by doing something good for someone else Full moon in avert in Virgo is a time to declutter your life your home your office Carve away that which is not needed which is not serving you any longer get rid of stuff Have the art self you must I don't know get just carve away and simplify It's time to sort what's good in your life from what it's not serving you It's also the time to clear out your energies via salt baths meditations and or to practice getting more grounded by walking barefoot if the weather obviously allows no matter When this time comes it's a reminder that any time is a good time to start living a healthier life and Virgo Come on Virgo's in the most hygienic signs of The zodiac Virgo is always trying to have better health Virgo is all about medicine healing getting rid of things decluttering. That's what Virgos live for. I know a lot of people Believe that Virgos are the most the cleanest people on the planet like they are super super organized. That's not true Virgo seeks chaos in order to bring or to bring order to things. Okay, hopefully you're not out there trying to fix people But Virgo Virgos are often found in the healing modalities working in medicine Working in health care in some way because they do like to help and when they see that there's a need for improvement They get right in and find ways to improve You know in a Virgo's world if everything is completely sterile and perfect Virgo starts to worry what keeps worry off of Virgo's mind is when they're busy and when they're active Sorting things out and bringing order to chaos As long and it's just a little thing here. I mean Virgo You love to help people in your romantic relationships though. I think there's just a little You can be such a good help to people in your romantic relationships or with someone in particular But you'll be more effective when that person is seeking your help and asking your advice if you are Because Virgos would like to point things out not to harm and not to criticize in a way to hurt someone But because they have such clarity of vision they can see right through the They can see right through The fog they cut right to things they can see things exactly how they are Sometimes when Virgos unable to it's because they're just not trusting themselves, but in personal romantic relationships Virgo I Like the saying if you're someone who is for example, right-handed you right with your right hand Whichever hand is more dominant Use that hand To love more and the less dominant hand to criticize Hopefully you understand that so Virgo We're gonna get into your reading and I want to see what the love messages are for you during this time and what you need to know What's coming toward you? What the energies are in a relationship that you might currently be in at this time? Okay, so let's get into this Virgo sun moon rising our Venus Virgo sun moon Rising our Venus. Okay, you've got passion Virgo allow your heart and soul to sing with joy, you know Virgo I feel like some of you You get sometimes really bogged down in your thoughts not all of you some of you might go down the rabbit hole I'm hearing listen to music more Listen to music more Uplifting music music that will get you out of your head Things that will get your blood pumping Even exercise more lifting those that dopamine whatever you need to do eating healthier Virgo, you're always trying to improve It's time during this full moon to focus on self-improvement Mentally spiritually physically and emotionally you also have worth waiting for divine timing as it work in your love life Some of you don't have anybody at this time totally get it. Don't fret over that. Okay The spirit is working on that for you at this time. You're being asked to just wait and Focus on what you need to do for some of you. This is not your season That's all it's just not your season yet, and it will come when it comes You just have to trust the process. Okay. What else does Virgo have here? Oh And it is safe for you to love Virgo Open your heart to give and receive the highest energy of all and I feel like that's you know, loving self more so than anything and also loving God loving higher power, you know, I feel like Making yourself a safe person is the greatest love you can give yourself Because that's a process of learning to trust yourself if you don't already have that that would be a great tool for you to use in trusting yourself if you struggle with that I know a lot of you don't a lot of you are already trusting yourselves, you know, you know left from right up and down You know what you're doing in your life, and that's wonderful But there's always room for improvement and things Virgo here. So I feel like at this time It's all about you and Grounding yourself Definitely. All right, let's take a look and get more into the love messages here. What's going on here for Virgo at this time? Wow, lovely. You have abundance Keep a positive mindset Virgo Manifest Exactly what you want. Sorry. I'm trying to read it and I can't manifest exactly what you want gratitude and bliss Okay, Virgo, you know, I there's a saying Abundance is already present It's our limitations that our self limitations that keep us from it So that the abundance is already there. Ask yourself in what way are you blocking your path towards that? Abundance has already given to us. So Virgo, there's something here about you and when it comes to love I feel like the person that you dream or vision yourself with is on the other side of your blocks the other side of what's keeping you from Having that, okay We are always in our own way in life. We're always our biggest obstacle No one else Generally puts obstacles in front of us to keep us from succeeding unless They're a narcissist. There's some kind of sicko But generally people are so wrapped up in themselves that they're not thinking about anybody else. All right, so you've got heartbroken here I feel there's somebody connected to you or around you who is deeply hurt They're sad. You might be in separation or there's a breakup from this person. This person feels lost They're grieving and mourning. Okay We'll get more into that to see who that is Okay heart with a key Welcoming love meeting the one open your heart Getting together and perfect. There's somebody here Virgo that you hold the key to their heart Yes, you do You hold the key to your this person's heart. They may be heartbroken from something else in their past I feel like someone here Has a very positive mindset about you a very positive when they think about you they think very positive things positive thoughts You bring some type of healing to a relationship or you you have in the past with someone and This person feels that you hold the key to their heart and I feel like they're right now Kind of sad about some kind of separation or that you guys are not in Communication with each other now for some of you understand this could be a family member or a friend It could also be a lover Someone that felt you were very important to them All right, let's get in and see what's going on with this person What's going on with this person? Okay, this person is trying to Have a new start in their life right now. They got the full It looks like they are breaking free from everything they're kind of in this position of a new beginning Little childlike Bit foolish out there taking risks Okay, and I feel like that's a reaction to their pain The reaction to their pain Okay eight of pentacles Feels like this person is trying is like breaking away from work or The everyday daily mundane stuff Yep. Yep. Okay. This person is coming out of their comfort zone. That's for sure They're doing new things things that they haven't done before Okay I'm going after their wishes This feels like a separation that maybe was mutual between two people Where two people just decided That something was going to end here or For others there was an ending and you both are going your separate ways and I feel like Your Virgo kind of like trying to get yourself in a better place And I feel like this person is too but at the same time I feel like this person is doing something they normally wouldn't do Okay, being very indulgent. I feel like it's weird because of some of this conversation earlier I feel like this person is reacting and Doing things that they wouldn't normally do out of Rejection or hurt or a pain or some kind of split up of some sort. They might not even be working. They may have quit their job It's not necessarily a rebellious energy, but it does feel like this person is just kind of like whatever They don't care. They're being very careless Okay All right, King of Cups is here so it could be a cancer Scorpio or Pisces does not have to be but it feels like this person is Doing Some stuff in secret Okay Not letting anybody know this person's in a place where no one knows where they are or they will be going forward Okay, there's definitely traveling here with this person. All right, let me see Maybe some kind of vacation from work. Well, okay Virgo This person is trying to have a new love start okay, and They're very Assertive about this going very quickly. Oh It's towards you Virgo. Oh, they're coming towards you Okay, Virgo. I Don't feel like This I don't feel like they wanted something to end here even if they were the ones to end it it feels to me and if you're getting yourself in a position where you are really like surrendering and Realizing your worth and reminding yourself that you are good enough and that's beginning to Give off some kind of vibe or energy. I find this person somehow They already know this about you You might be psychic with the high priestess Definitely, this is a very psychic energy, you know Virgo. It feels to me like this person is going to try to Bring peace or have some kind of communication with the night of swords or travel to where you are They kind of think that you're either hiding or you're in hermit mode and you might be because you are You know really surrendering and like I was telling you about the Virgo the full moon and Virgo You're you're really making changes in your life. I don't know if it's showing in some way. You may have cut somebody off here As well Okay, yeah, there's definitely an offer coming in from this from whoever they are it looks like a a water sign and Crazy, but yesterday was also a water sign that reading Okay Oh, yeah, okay. Yeah, I mean this just keeps giving me the same over and over This person's they're gonna be coming in fast swift with a lot of love messages in this month Okay, as soon as you channel the energies of the full moon and Virgo and get yourself in this position where you are really attuned to what you need to do and Somehow I feel like getting your confidence to remind yourself that you are worth You are worth it. You are good enough for someone or for anyone. I feel like you're really rising and when you rise Whatever's attached to you kind of just hangs on and follows you Virgo, there's somebody here definitely very attached to you and I Feel like you know if they're not already trying to connect with you I feel like they're going to be connecting with you in March trying to connect with you in some way shape or form Okay, but Virgo, I you know, I really hope that for you you've You're really focusing on self at this time to really increase your abundance and remove those blocks to get where you need to be for yourself and It just even if you're even if you're not doing that it's time to start that okay, so you've got new love from an unknown person so some of you are going to be getting some communication from someone Like I'm hearing like unknown numbers unknown texts. It's a little secretive Okay, and like I said this person is kind of coming in or going after You know being very assertive but being very secretive about it. Okay What else okay for some of you, it's a brunette female or you are a brunette female Okay, let me see Wow, oh Your soulmates a beauty queen Also, um, I just heard someone somebody sees you shining either on stage or that you're adored and They think you are very Attractive and they also think that you are both soulmates for each other Okay You don't have to be on stage, but you're popular in some way or at least that's how they're viewing you being very popular and adored Wow, okay, you've got unions so Virgo this yeah, this person is coming in and it's a water sign Okay, like I said, they could have water in their chart, but very be very dominant heavy water Okay, if it's not it is an energy of someone who's very supportive Tolerant empathetic. They're honest. They're very nurturing Healing again supportive. They might be someone who Teaches or they like to help other people in some way. Okay, let me see what the messages of love are here for you Virgo Okay, play hard find time to laugh goof off and enjoy each other and Vulnerability can be completely open with this person Virgo. Um, yeah, I'm now. They're just giving me the Joker from Batman Why so serious?  I feel like it's very positive especially for a full moon reading for Virgo I think it's really just a matter Virgo. Um for some of you Don't swing the pendulum too far to either direction keep yourself centered and balanced you can have two conflicting thoughts about a person and It's okay. You can feel or think that someone is Has kind of like some bad behavior You could think someone has bad behavior, but is deep down a really good person There's an energy here of balance. Okay, and that is for your release And having perspective Okay, and it helps to release so that you can focus on what you need to do for yourself You know if you were connected with someone who treated you horribly you can look at that person and say, you know That person did not treat me well at all But they're struggling with stuff and I'm just gonna pray for them and leave them to spirit and let it go Okay, so you don't have to run with a particular narrative on one side Keep things in perspective and keep things in balance and do that with yourself. Also, you know, you could say well, you know I probably shouldn't have said those things that I said to a particular person or Behaved a particular way, but I have my struggles and I've got life lessons for myself to learn So I'm gonna forgive myself keep things in perspective and in balance and not run too far in one or the other direction Basically, I feel like this person whoever they are actually I'm gonna ask what their feelings are for you Let's see For some of you could be doing like could be connecting with another Virgo as well And I also want to say you could be connecting with Aquarius Pisces Yeah, okay, so This person loves you unconditionally you cannot do any wrong This these are deep feelings. These are not feelings that weren't expressed or feelings that were expressed by this person This these are these hidden. That's why it's called the hidden truth.  Okay, whatever it is They see you in your Imperfections and they think that those are the most beautiful things about you. Okay, let me see How else does this person feel about Virgo? They hid who they really were from you Virgo, okay? And one more Yeah, this person hid themselves from you They've got their own struggles Virgo It's not your problem. You just love and accept and keep it moving Yeah, okay, so that's why this person either keeps reaching out or still reaches out or will be reaching out to you They're intoxicated by you They are they're either Swarming around or they're kind of there some way some way she performed this person is still encircling you in some way Now listen, I'm gonna give the caveat if you're dealing with a Ted Bundy tape type I'm not telling you to forgive that person Just accept them for who they are I'm telling you that this isn't your reading and you need to go and Take care of business there in the way you need to do I don't pick this energy up I don't pick this very deep negative harsh Horrible energy from whoever this person is that you're connecting with I feel like this person has their own struggles And I feel like you have yours and it's really not about at the end of the day What another person is doing it's about what you're doing Virgo What you need to do for yourself and what you need to do for yourself is to assess Remind yourself that you are good enough and release Okay, and allow love to come in the way it's meant to all right Virgo. I'm gonna leave your reading there That was your Virgo full moon reading. I hope it gave you some insight again If you want to get a personal reading only go into the description box below this video to book your reading with me That's where my website link is Again, there is no other way that you can book if you guys get scammed out of money And then you reach out to me and say how come you never got your reading like I'm gonna I already know as soon as I get those messages because I don't ghost people. It's not my nature if I can't give you your reading I'm just gonna let you know and we'll reschedule But if if you don't you'll always get a confirmation from me when the reading after it's booked with me It's automatic. Okay, if you don't get a confirmation from me most likely You've been scammed They wanted the ways you can check if you're in the comments and somebody posts that says house of Virgo under the Comments or house of or whatever it is asking you for to get a reading with them Click on their profile and go into their about section and see when that profile was created on YouTube You'll see it's not me. It's not me because generally those profiles are created almost like in that same day or You know a week later. I've been here for a while. Okay, you guys So that's one way or you can send me an email just you know what Virgo one thing Trust always always trust but verify first Okay, always trust but verify that way you guys don't get scammed out of money because if you do I can't help you I don't know who they are and I don't have any way and I can't refund you because I don't have your money All right, so please keep that in mind. It's on an uptick right now And believe it or not a lot of you have reached out to me like where's my reading? I'm like, I don't know but somebody took your money. So There's that. All right, you guys. So I will be back here tomorrow To do your we'll try to do a little bit of a longer reading tomorrow Okay, I'll get into the charms and all the stuff that I do. So Virgo I hope you have a fantastic full moon Virgo full moon and I will see you guys all back here tomorrow. All right


Hi everyone, welcome. Thank you for joining us today. Today we will be speaking about how you can unlock high performance product teams. And my name is Irina Vysilkova. I worked in product, in product marketing, in commerce, at Meta, at L'Oreal, and even. I'm really, really passionate about teams and team management and people, and also I'm certified psychological consultant in personality diagnostics. So I'm really happy to be here today with you. And as we go through the presentation, please feel free to share your comments and questions. And I would love really to hear from you and hear your thoughts. All right, so if you would like to build a really high performance product team, where should you start? You definitely should start with people and people problems. And I would like to kick off here with the quote from the Richard Branson. Start with people, be a good listener, find empathy, understand emotions, communicate effectively, treating people well and bringing out the best. And it's all critical for the success. If you have this approach, you will be able to bring products and build businesses that really understand people. So start with people first. As we go through our presentation today, we would talk to you about high-performing team dynamics and you will gain insights into fostering high performance teamwork. We will unveil team personas and you will learn about different team personas and how you can actually effectively communicate with them and build a strategy of the collaboration. We will also decode the team needs and productivity equation and we'll learn about every different team need and how you could support them in achieving their needs and how this color correlates with their performance, with their motivation, with their productivity. And all these insights, they're relevant for the cross-functional teams but also for solar function teams such as product managers, product marketing managers or product designers. So when you need to build a really high-performance team, you need to have some specific mindset. So what are the building blocks of this mindset? First of all, your team should be aligned to the product strategy. It means that they know short-term strategy, they know the long-term strategy and they are aligned and committed to this strategy. Secondly, your team is customer-obsessed. They are customer-centric and they are data-centric. What this means? It means that your team is on top of your feedback of the customers about your product. They are spending time in one-to-ones with your customers. They know what your customers are talking about the product in social listening and they're obviously having a post-launch analysis to understand how the product was taking in the market. In terms of the data-centric, your team is able to understand quantitative and qualitative data and take decisions accordingly to these data points. Also, it's really important that your team is empowered and result-driven. It means that they feel that they are empowered to take decisions on their own level, they are trusted to do so, they are owning their own projects, their own space and they are responsible for their actions. The other important point is about team mindset. The team feel as one whole thing, one for all and all for one. This means that the team is generally enjoying working together, they are collaborating, they have a good communication between each other. They will definitely keep things tracking, they will not allow any ball drop and they will support each other. They will support each other and they feel comfortable being together. There is no tension between your team mates or your team members and if there are any issue, it can be easily fixed and it can be easily resolved. And Tim is cute as, cute as and cute. So cutie is really important because your team is always on top of the news of the industry, they know your competitors, they try your competitors. They are very well about strengths and weaknesses of your product versus competition and they are sharing these insights. They are sharing insights, ideas, they are brainstorming and they're open minded to do things in different ways. They are open minded to be creative and approach tasks differently. And this building block is important when you are thinking about your roadmap and insights because team are bringing these insights, they are inspired and you have a lot of things to work with together for the future of your product. Of course, if you would like to be a high performance product team, you should be a high performing team leader and have a mindset according to this. So what is important? It's important that you are really clear on the strategy and objectives. So you have a clear strategy in place, you have a key PIs, you know, what are the objectives? What is a good result is looking like? And your team is very well aware about this. You have a high emotional intelligence and you have a compassion to people. High emotional intelligence is something that is natural to some people and it's not natural to the other people. And it's okay, it's something that can be really developed and it's really important when you want to build a really comfortable, trustable space for your team and build this close, warm relationship with people. The team empowerment is very important that you spend time empowering your team to take actions, take decisions on their own level. You trust them, you trust them to be responsible for their projects, for their work and taking the actions accordingly. Also, your team should know that you have always own support for them. You have their backs. And it's important that you're making yourself available for their requests for help. And if you are not able to resolve some requests of help, you are able to find the people, cross-functional teams or leadership who are able to provide this support and help resolve team. The questions they are asking to be resolved. Then the other important building blocks which is relevant more to the solar teams that you are managing is thinking about team professional growth. So this should be ongoing mindset where you're investing time, understanding their professional growth, desires and needs and supporting them and tracking them to the success. And last but not the least is creating safe space. Safe space is when your team is open to share their thoughts, their ideas, they are asking each other for the feedback because they know, they will be heard, they will be supported and they will get nice feedback that will help you and then build a stronger product. So when you have a team, so how actually you can understand their personas, how you can collaborate with them effectively. There are several tools that actually help you identify their type of personalities. So for example, there are various type of personality tests and my favorite one is a color animal personality identifier test because it's quite easy to digest and it's very comprehensive and really very fun to do with your team. So the benefits of using this test is understanding the personas of your team members or teammates, understanding their strengths and differences and learning how you can collaborate and build collaboration strategy together. So it's really nice activity to do as a team. In my experience, people are always very open minded learning about themself and sharing these insights with their colleagues and discussing and brainstorming how they can collaborate effectively as a team. So feel free to suggest this to your team or if you would like to learn a little bit about the other teams or about different people, you can treat this theory as a guide because as we go through the presentation, you will see these personas are quite characteristic so you will be able to identify these people. All right, so as you can see on the right hand side, we have extroverted animals. It's a peacock and it's pumas and then punters and then on the left hand side, you have introverted animals such all and dolphin, so typically in tag. On the spectrum of all and dolphin, you will find more technical roles like engineers, data engineers or data scientists from maybe researchers. And on the spectrum of panther or peacock, you will find the roles that are generally they have to go to people, they have to align things, they have to communicate such roles, more non-technical like product marketing, maybe combs, maybe sales. Sometimes PMs are actually really, really, really great in these roles. So what is the typical about each personality type? As you can see, all is more diplomatic, it's more fact-finder, it's more precise, it's more logical personality. Then panther on the other hand side is more action-oriented, it's problem-solver. Sometimes can come across as aggressive or very independent. Dolphins on the other hand side are lower, they are more mature, they're really great team players, they're gentle, they're imparting and they are questioning. And the peacock are very enthusiastic, very convincing, they are very verbal, very optimistic and animated. Some personalities, how else could easily fall under the peacock. And every single type of personality has own motivations, core values and things they actually need to do a little bit better. And this really help us understand what to expect from these people. So for example, alls, they are really motivated to deliver things on very high standards, very detailed, very perfection. And sometimes you can see these people in that science or research and they really value to be right. It's important for them that the insights they are bringing, they are right. But sometimes for these people, it's really hard to make decisions and you may need to support them in these decisions. So the panthers on the other hand side is motivated when they have to solve the problem, they need to troubleshoot, they can showcase their authority, they need to develop different options, they need to reinvent some process. They're also very, very result-oriented and it's really valuable for them to achieve the result. But they are not really good listeners. So it's something they need to work through. Dolphins, they are more motivated when they have a secure environment, they have a lot of appreciations, guarantees, some known routines. Relationship is very important for them and they are really good at that. However, for them it's really, really hard sometimes to initiate things. So you might need to support them into initiating things. And then Peacock, this person is all about social recognition, they are motivated then they are able to provide services to people, to showcase them and be with people. And the core value for them is recognition. However, as they are very open-minded, they are very out there. Sometimes they need to check a little bit more on their behaviors to make sure that they are making the other people comfortable with their behaviors. And each animal, each personality type has a work pattern and it's a very distinctive work pattern. And if you know this work pattern, you can easily identify a collaboration strategy with this personality type. So for example, all is very system-oriented. They're really great at analyzing complex data, finding right insights, making risk assessments. They are more on the introvertial spectrum, therefore they prefer to work alone, they prefer to plan well ahead and they prefer to bring the things at really high standard. So if you need to collaborate with all, you need to talk to them from the data point of view. You need to respect their ways of working, you need to appreciate their insights and you need to allow them sometimes maybe a little bit more time to deliver the tasks. From the POMAS perspective, these people, they are also system-oriented. They are great at dealing challenges. If you need to troubleshoot and solve some things, reinvent things, this is the people. They are driving things and they are actually, they are extroversials and they are very good natural leaders. They really like to take control in the situation. So be very straightforward with these people, explain what you want and why, rationalize your request and create a lot of space for these people to action and run with the things. Dolphins, dolphins are amazing with people. They are very people-centric. They have very high work ethics. They have very high natural emotional intelligence. We can call them a soul of the team. They are on introvertial spectrum. They are natural team players. They like to have their routines and they want to stay outside of the spotlight and they generally are avoiding leadership roles. To work effectively with these people and preserve the soul of the team, you need to create a secure, predictable environment filled with empathy, appreciation and please don't put them on the spotlight. They are really uncomfortable with this. Peacock, peacocks are very people-centric. They are great in communication, negotiation, selling. They are very creative at problem solving. They are extroverts and they are good team leads, good teammates. They really like to be with people. So please give them recognition. Create opportunity to provide services, showcase their talents and be with people. So now you know which kind of type and persons you could have in your team. So what if you need to bring someone new to your team or maybe you need to bring someone new to your project? What are you gonna do? So first of all, we are all very keen to bring the people who are similar minded with us. They have a similar background. They have similar skillset mindset because it's easy for us to communicate with them. We are thinking alike. We are talking alike. However, you need to treat your team as one whole puzzle and each of you is a single piece of puzzle and you need to complement each other. You need to be very self-aware about your gaps and your strengths as well as your team, gaps and strengths and find the people who will complement these gaps. Therefore, it's always a good idea to hire people with complementary skills, personas, different backgrounds, different mindsets. Also, it's really important to understand that you bring the people or you hire the people that you can see progressing forward. One of my mentors in the past told me a really interesting thing and I'm taking this away with myself. They would never hire a person if they can't imagine this person being the air manager moving forward. And I think it's a really good way of thinking about hiring people. It's really good to have someone that you can see progressing forward and you can see in future them being your manager. You would be happy to work with them. Obviously, as you have some team, you have some specific personality types, you know them. You need to make sure that the people you are bringing in the really good fit for your team and they can easily work together and the harmony will be preserved in your team. So what is about teams productivity? How you actually can motivate people doing things and following the strategy and delivering things and being really motivated. For some reason, some people think is to deal with personal motivation, personal productivity and desires. In fact, it is to deal a lot with the leadership and how leadership is covering the needs of the team and covering their desires. It's very similar to any product purchase experience. You would not invest money or time in any product if it does not cover your needs, right? It's very, very similar. So here you can see a pyramid. We could say Muscle Inspired Pyramid and I map the needs of the team from the basic one to more advanced needs. And as you can progress from the bottom to the top, you can see that motivation, productivity and impact will be also growing from my experience. So if we will start from the basics, basic need of your team is ensuring that they have the salary paid, that they have vacations, that they have business tools and they have the year set up. And when you cover these needs, people really feel secure. It might sound funny, but I've seen a lot of people being demotivated and unproductive when their vacations are not signed off and the salary is not paid in time. So this is really, really a basics that you as a manager need to cover to fulfill their very basic need. Then the next one is making sure that your team and people working with you really onboarded to the work process. So they integrated to the process, they integrated to team members, they are communicating effectively, they are supporting each other, they are supported by you in setting their KPIs and setting their goals and they understand them. In this case, generally people feel included. They feel included and part of the team. The next one is making sure that team members are integrated in business. So this is about sharing the larger picture of the business, sharing the strategy and sharing reasons why their work is important, why their work is important for building this larger picture. And in this point, people started to feel valued. And the last but not the least is sharing top is tracking your team members to the success. So in this case, you have their progression path defined. You know what they want as their next steps and you're supporting them into progressing to these next steps. And of course, this is a sharing on top and in this case, you should see the highest motivation, productivity and impact. So the fulfillment team needs is really fundamental to engagement, motivation, productivity and the goals. And in my experience, as you progress from the basic needs to tracking your team to success and covering these needs step by step, you will see improvement in impact, productivity, motivation in your team dynamics. Great. Last but not the least, I really would love to share with you some recommendation of the inspirational books. So the first one book is from actually a founder of the emotional intelligence. Daniel really contributed a lot with his psychological and neuroscientific research into the definition of the emotional intelligence. He has a lot of different books. This is one of them that actually focus more on the emotional intelligence and leadership. So the next one is more about life examples of leaderships and different solutions and strategies that will make you thinking. And the last but not the least is more like autobiography about the key things and key challenges that Richard Branson have to overcome when he was building Virgin Empire. And he's really, really people manager and very inspirational leaders. So as we went through all the presentation, this is the key takeaways that I would like to share with you. First of all, we know that high-performing team should be aligned to strategy. They should be customer-obsessed, data-driven, empowered to make decisions, result-driven and very cutest about things and very creative in problem solving. High-performing team leader should be very clear on strategy, objectives have high emotional intelligence, be available to cover back of their team, create a safe workspace, empower them and grow them professionally. And it's really important to acknowledge people's different personas, create collaboration strategy, accordingly hire and bring people with complementary skills that are really good fit to your team. And team needs fulfillment is fundamental to engagement, motivation, productivity. You need to know your team needs and desires. So thank you very much for taking time with me today. I would love to hear your thoughts and your comments. Please share them, please let me know which things you would like to take away and you would like to put in practice. And good luck.


marriage. You ask any young man or woman why don't you get married they'll say well I'm 18 years old I'm just a kid or at least that's what my parents keep telling me that's what the people around me keep telling me that's what society keeps telling me someone who is fresh out of cop fresh out of high school right getting married is without a doubt something that's abnormal in this society not just in this society in other words non-muslim societies it's abnormal in Muslim societies unfortunately if you got married at the age of 18 in Iran which is a country of predominantly Shi'a inhabitants and a population that are mostly Shi'a right it's abnormal if you got married at the age of 18 in Iraq it's rather abnormal right so society dictates to us what's right and what's wrong and when we disregard our religious instruction and fall prey to the phobia that society plants in our head the hadith of Imam Sadaq takes shape when you start fearing everything else when you refuse to fear Allah subhanahu wa ta'ala you're fear everything else so what if you're 18 why don't you get married say it how am I gonna get married what are you talking about I don't have an income I don't have a place of my own right I could barely afford to pay my phone bill how do we get married at that age you see what I'm talking about all of these are phobias how what am I gonna subhanallah I remember saying to a group of brothers and sisters I said when someone says I refuse to get married because I'm afraid that I won't be able to provide for my wife you know what that's like saying that's like saying God I love you you're a great God you've looked after after me since I was born you've provided for me right and you've done a splendid job right I love you but now when there is going to be two of me it's me and my wife or me and my husband I kind of feel like you won't be able to deliver because I mean you could probably get away with just one person but two people you know that's kind of much I mean no offense your God and everything you see how pathetic and absurd this is what am I gonna do when I get married well what are you doing now how are you surviving now are you begging on the street are you starving today are you going through a famine what's wrong with you right now who's feeding you right now who's giving your livelihood right now who's making your blood course through your veins and your heartbeat nonstop even when you're asleep right now who's doing all those things you see how irrational this fear is you see why this is a phobia I can't do it well nobody expected you to do it that is why the hadith says mantarakat tazweed Imam Zayn al-Abedin salawatullahi a'lam are we not Shia Muslims who are we seriously ask yourself this do we not believe the imams when it comes to matters of the metaphysical world do we not believe them when it comes to things like heaven and hell if we believe them on those critical and impossible to access topics then why don't we believe them when it comes to simple things like these the Imam says whoever refuses to get married based on economic justifications based on the phobia that I won't be able to provide for myself or for my family it is because you do not trust God not only don't you trust God you actually expect the worst for God that's what it's out of them these are phobias brothers and sisters and a phobia is as absurd the phobia or fear of marriage is as absurd and pathetic as the fear of having a duck somewhere on the other end of the world staring at you it's irrational don't believe the shaytan do not fall prey to his deception no Allah subhanahu wa ta'ala says in the Quran it's a famous verse that's recited in every niqaah ceremony right Allah subhanahu wa ta'ala says yirzukuhum Allah yughnihim Allah yughnihim Allahummin fadli that's the actual verse if they happen to be poor when they get married in other words get married when you're poor get married when you have no livelihood don't wait until the livelihood somehow creeps up on you don't wait for the money to be raised and saved up in the bank before you get married get married when you have nothing and God says I will not only provide for you but I will make you self-sufficient yughnihim Allah I know I know there might be some people out there not here Alhamdulillah but some people out there thinking what is this guy talking about he's so naive back in the day maybe back in the day you think I'm from the dinosaur age I'm serious your parents when they got married like how much money did they have how much was their dowry that they have like a big house that they have a great job for example that made them feel secure you see that that that word in itself I want to feel secure I want a good paying job secure meaning I don't want to trust God I want to trust the paycheck I can't trust God I have to trust some random guy telling me that at the end of each week or month you're gonna get a set amount of money that's the only way we're gonna feel secure how pathetic is that God's promise in the Quran fails to deliver security for me but if someone says I'll give you a little bit of money so that's one phobia phobia against marriage


If you are about to join somebody's Discord server, then you need to watch this first because there is one common mistake that so many people make when they are signing up to other people's servers to join their communities. And so that's what I'm gonna tell you about in this video. I'm then gonna tell you how you can join my Discord server and I don't need to make this mistake as so many other people, including me, have made before. So, what am I talking about? Well, if I come over to a typical invite screen that you might get if somebody's given you an invite, by the way, I'll leave a link to my server, obviously, in the description, but here it is, just in case, takeonetech.io slash discord. While you're there, you could also just check out the website, takeonetech.io, and you can see it just up at the top as well so you can just get it to it straight from here. So if you click on the Discord link or follow the direct link in the description of this video, it will take you to this screen. So this is kind of like the standard Discord server invite screen. So if you want to join a particular community or they are trying to ask you to join, then they'll send you to a screen that looks like this. It's got the name of the community in question. So here, takeonetech. And then it's got this thing here, prompting you to enter a username. What should everyone call you, it asks. So you would think, well, there we go, I'm gonna create a username for this particular community that I'm about to join and click continue. What that's actually doing, though, is it is creating a new Discord account. So if you've never used Discord ever before for anybody else's community, well, I'm very pleased that you are considering mine as your first. And in which case, this process is totally fine. But if you are already a member of a community, then what you want to do is come down to here. And I know that this might seem obvious to some longtime users of Discord, but there is this button here that says, or this link here that says already have an account.  So that now has loaded up this page where you can enter in just your Discord username and password. Or if you've got the Discord app on your phone, you can log in using the QR code method like that. So that is just what I wanted to tell you because it is very easy to get mistaken and think that you would just be creating a password, or sorry, a username for the particular server. But there is a way that you can create a separate username in the server that you've joined. Once you have joined it, then you'll be into the server. So here we are in my server. And then what you can do is come up to the top and where it says, if you click on the little drop down here, this little drop down arrow next to the server name, you do have something down here which is edit server profile. So just come and have a look down here. Some servers enable this, some of them disable it. It depends on the server.  So you can create a separate sort of nickname just for that server. And you can also do some other things in here like change your bio and different things like that and add a banner and various other different things. If indeed they have enabled these on that server. So that is how you would be able to actually change your display name. So if you don't want to use the same display name in different servers, you may have a business server that you remember of and some other different clubs, communities, whatever it happens to be, or maybe even my server, hopefully. Let me just stick that up one more time. Then you can always change your name that way. So I just wanted to make this quick video though about that because as I say, it can lead to, if you aren't aware of it, I've seen a number of people where they've created multiple different profiles in the same server and they don't really even realize why it is.  So they think, oh, I'll just click the invite link again and get in again that way. And so they create a new login. So it's often the case that there are sort of multiple different people or one person with multiple different user accounts. And so that is just the little bit of public information that I wanted to bring to you today. I hope you've found that useful. I'll leave a link to some other Discord related videos over on the right hand side. So I'll see you in some of those.