Our next finalist is also looking at human problems, but at a completely different topic and scale, I'd like to invite to the stage Rajiv Amanani from the ANU College of Business and Economics. And the title of Rajiv's three-minute thesis presentation tonight is, The Two Faces of Self-Esteem at Work. Service work is one of the most psychologically taxing occupations out there. Whether at retail storefronts or in call centers, service workers are routinely subjected to verbal abuse at the hands of their customers. Customers yell at them hurl all manner of insults and racial epithets their way.  Their voices dripping with disdain and contempt, as if to say, you are beneath me.  You are void of all dignity and worth. Somehow, despite all of this, service workers are expected to stay professional and deliver high quality service. How on earth are they able to do this? Being mistreated like this, day in and day out can have dramatic consequences for how you see yourself. And that's where self-esteem comes in. Perhaps self-esteem is the shield by which service workers repel the slings and arrows of outrageous customers. Maybe it's that indomitable voice deep inside that I am good enough. I am worthy that keep the insults from getting under their skin, that help them brush the abuse off their shoulders like so much lint. I put this premise of the test in a series of survey studies expecting to see the benefits of high self-esteem. It's a good thing, right? I found the exact opposite. The higher the self-esteem of the service worker, the worse they reacted to being mistreated. Now this was no fluke. I conducted study after study after study and observed the same pattern each time. On the face of it, it seems to confound all expectation. What is going on here? The answer, it seems, is in the sculpture over here. This is Janus, the two-faced god of doorways and passages. Much like Janus, self-esteem also has two faces. Yes, self-esteem is a good thing. It's the fuel in the engine of productivity. It's a resource in times of despair. This is the benevolent face of self-esteem, bathed in light. However, self-esteem also has a face cast in shadow, its malevolent face. You see, with self-esteem comes a sense of entitlement, that one deserves to be treated a certain way with respect and deference and admiration. Instead, they get treated like dirt. It's outrageous, and so they lash out at the customers they meet. So the next time someone tries to sell you on the benefits of high self-esteem, remember Janus over here, there's more to self-esteem than just one face.


Me don't spell legends. I didn't get a chance to see it last night. Oh god. I'm two weeks behind please yeah I can't I need to catch up this weekend. Yeah, you gotta see the the crossover event. I know but I'm two weeks behind I got a three episode crossover event. Oops. I mean four episode except really it's only three cuz hey Oh We're live on video I wasn't just yelling at Producer creator of this tell him what to do I've on audio before anyway, it's not like mattered to you Exactly I'm ready to go if you guys are Things look good on my end Anything else you want to talk about with Batman's first to man before we move. Oh, no What I will do that afterwards I'll yell at all of you all see you liked it It's it's a it looks great in 4k HDR. I'll just say it's fine It's fine. It's just fine Yeah, if you like it story-telling anyway Wow. All right, Roger. You ready? Goodbye, Lynn. I see you All right, here we go. Yeah Daily tech news show is powered by you not anybody else to find out more of how to support us head to daily tech news show Com slash support This is the daily tech news for Friday December 2nd 2016 I'm Tom Merritt winding our way to the end of the year Very happy to be joined by Lamar Wilson on this Friday. How is how is the the aging? 2016 treating you Lamar It's treating me very well. This is one of my busiest months of the year. That's well. You haven't seen me here Gracing your well the most is started or Santa Might be I wish I was wearing the red but it's red behind me So that they don't have to do but I know that this is a end of the year is a super busy year But I'm glad I made time for your wonderful show. Oh man, it gets more having you on it. So thank you. Thanks for joining us Oh, stop. I'll pay you later. We'll send PayPal for that. We'll pay you an art drawn by Len Peralta Who's also here on a Friday and Len we actually gave you something visual to draw for I know super excited about it. I can't wait. I can't wait to see this It's gonna be fun. Thank you for that and it's good to be back feels like it's been forever It's been forever. Well, yeah, because we just we missed last Friday because of the holidays here in the US But we're gonna be talking about the game awards that were last night Particularly about Zelda, but we'll talk about other things and Lamar even has some thoughts on Final Fantasy to share with us But before we get into all that CNBC reports Pandora is in early talks with Sirius XM about an acquisition while Reuters Says no Pandora is making no effort to sell itself. So maybe they're both true Lamar and yes I'm not trying but Sirius XM is like come on. Let me bite. Come on. They just let it happen. Yeah We're not making any effort, but if they won't Starting today, you can stream 4k content from Hulu on Xbox one s and the PlayStation 4 pro including Oh, the Hulu originals and 20 James Bond films, you know, I did not know who we were head 4k That is news to me. They didn't until today. So it's just those 20 films plus the Hulu originals Like 11 22 63 and such. Excellent. Yeah. Now here are some more top stories Europol the US Department of Justice German law enforcement Efforts from law enforcement in more than 40 countries all teamed up together to shut down more than 50 Avalanche botnet servers on Thursday law enforcement officials actually seized 39 commander control servers physically and took control of more than 800,000 internet domains They conducted five arrests searches across five countries the shadow server Foundation a secretive cabal. No, it's just a nonprofit group of security professionals But I love the name. Good job scary professionals know how to name things the shadow server foundation collaborated with law enforcement for 18 months on this operation So Avalanche was it was a botnet that had sent spam like all botnets started in its younger years And then it sort of died off in functionality for a while and most lately had been delivering ransomware You know locking up companies hard drives even to police stations sometimes Have they yet to find the 11-year-old who's responsible for it? They have arrested Five five people out of all these countries. No, I don't know that they're there. They're probably adults But yeah, they've arrested five people in connection with this. It doesn't take a lot to run a botnet. I'm surprised It's five to be honest Yeah, but yeah, this is this is the stuff that Movies about hackers should be made of I think The chief of the FCC's wireless telecommunications bureau John Wilkins here in the United States Sent a letter to AT&T regarding its practice of zero rating its own direct TV now service Wilkins wrote that AT&T's justification of the practice and I quote Tends to confirm our initial view that the sponsored data program Strongly favors AT&T's own video offerings while unreasonably discriminating against unaffiliated edge providers and limiting their ability to offer competing video services To AT&T's broadband subscribers on a level playing field The FCC does not ban zero rating, but it evaluates its harm to competition and consumers on a case-by-case basis Now after this preliminary decision AT&T has until december 15th to respond Before the decision becomes final and Wilkins also sent a letter thursday to Verizon Starting off the process of evaluating its practice of zero rating Verizon's own go 90 service Now isn't it's the same thing that T T mobile's been doing for a while with their With what they will put it down to 480p, you know the video and we'll give it to our customers free Yeah, and in fact the FCC investigated that practice and the difference was Because T mobile isn't charging anyone to do it And because T mobile doesn't operate any of the services that it's zero rating the FCC said For now there weren't going to rule that it was a violation Whereas AT&T is charging people and and and the FCC says you're charging people a lot to do this We would like to know more about how you charge, but also Zero rating its own service with direct tv now Yeah, because I saw the details of the service it looks into you know, just like a sling or something like that, but uh Yeah, yeah, the fact that they're giving their wireless customers unlimited data is uh, I mean If I was on AT&T, I would be happy with that. I guess I I don't get jealous on T mobile that I don't have that but You bring up an interesting point if you get direct tv satellite service And you subscribe to AT&T wireless at the same time you can get unlimited Which case you don't have to be zero rated. There's no reason for that. Yeah, whereas if you get direct tv now They don't give you that same deal They zero rate just the direct tv now service Which basically says if i'm the kind of person who only uses my mobile device to watch tv And I want a service i'm probably going to pick direct tv now Because otherwise sling and playstation view would count against my data cap. Yeah Good point. Twitter announced the acquisition of mobile app startup. Yes The company however is saying no to its two current apps wid and frenzy. Those will be shut down Uh, twitter will roll the yes team into their overall staff. By the way, no relation to the band So they were on the beat of hannerson briefed wakeman and how joining twitter However, ceo of yes, keith colman Does become twitter's vice president of product a position that's been vacant since jeff sebert left it in june And a lot of people have pointed out that keith colman has posted to twitter 143 times in nine years which Is a lot less than say a jack dorsi. I'm just saying yeah, yeah, I post that in a day So that you know, I should be the president Wow, yeah, but I never heard of it I never heard of yes It's weird how somebody's apps Come around and get acquired and you're like, wait a minute. Wait. What were they doing? It's kind of, you know, one is what do you want these quieter apps? These apps were snapchat like competitors. They were messaging competitors And so it makes people think that twitter wants to do more in that space The way facebook has been doing with its own messenger service. Oh the way instagram has also been doing So I I I think that is a little bit of a stretch for twitter I'm curious about what that means. Are they going to do filters? Are they going to do live video chats? Uh, it it could work more with periscope, I suppose, right? Yeah, yeah, I will say with periscope Yeah, twitter itself is it's an interesting beast. It's like everybody has to use it, but it's not growing right Well, it's it's a it's interesting conundrum Well, and so maybe that's the key in getting somebody like colman Who on average has only posted to twitter 16 times a year in his nine years Who has an outside view? He's not somebody who's who's been in the twitter mind He's the kind of person they want to get back to using twitter more often So maybe that's the right perspective always to optimize town I'm just trying to I'm just trying to come up with something Because yeah, I mean he's going to be the vp of product He's the guy who says this is what twitter should be and he was working on snapchat like competitors up to now He's not the vp of product for just periscope or something like that So this this will be interesting to see Intel announced it will work with amazon to create a reference design for an intel-based smart speaker using alexa voice services I'm going to call them avs from now on so I don't have to slur the name So it doesn't set up your amazon echo avs. Thank you very nice amazon will also release an sdk for avs alongside the hardware design Intel said the project is intended to help hardware manufacturers accelerate the development of voice enabled devices Essentially amazon and intel would like people to just come up with their own Smart speakers to compete with the amazon echo or better yet do different things than what amazon is providing The jam voice speakers for example were introduced thursday from a company called jam that makes bluetooth speakers and they are Portable speakers that have avs built inside The designs from intel and amazon should be made available in q1 Yeah, I've seen these different bluetooth speakers a couple of them even hit me up to try to give me to Talk about them. It's interesting. They're they're they're not affiliated with amazon Except for the avs service And and I kind of like what they're doing with that. I really spreads out the uh avs Sir, I really wanted to say the name but I'll hold of it It really spreads that service out. Um, I mean you you think that that that puts it puts the other ones in danger Like siri or or google with I this is interesting Stacey Higginbotham had a really good point of view in her newsletter That you should absolutely subscribe to saying that What amazon has done and what these speakers have done with google home and such Is say it's not about the voice assistant anymore. It's about the voice interface It's about getting it right like how do we want to best speak to these things And I look at this and I think this is really smart For amazon to say we want to be the people who own that interface So we don't mind if you make a device that competes with the echo anymore Then we mind putting the amazon kindle app On an ios tablet or an android tablet because we are owning the ecosystem for for kindle books in that case They want to own that interface for avs So if uh, uh a home a homebuilder company because I know siri apple is doing this with uh With with the apple home, but if a homebuilder company wanted to Make make smarter homes amazon could put their service and they could just be an omni present Service that's in the house with your speakers and microphones everywhere and become really cool And intel would like to sell them the chips that go in those devices that they put in the house, right? Yeah, so it's a match made in heaven Following right on justin robert young and myself talking about wearables in the future of the wearables market on yesterday's show Lenovo's moto division announced it has no plans to release a smart watch After the release of android wear 2.0 next year if you recall several manufacturers including lenovo Delayed their smart watch releases because google delayed android wear, right? Uh, so now the head of global product development shakil barkat stated that wearables do not have brought enough appeal To warrant a yearly product cycle. He said they'll revisit the category as the market changes But for now motorola is just stepping away from wearables You know, I I can't A sense is really stuck with me that it doesn't have another pill to warrant a yearly product cycle Like when I got the new apple watch, it's like I bought it because this is what I do for work, but Yeah, I I kind of see the point there It's it's not something you should be having to buy once a year. Uh, so I think I think they're on to something Yeah with the fitbit Lower forecast of earnings That we mentioned on yesterday's show with lenovo with these delays of android wear and now moto just kind of saying We're delayed indefinitely a lot of people are down on the wearables market But I honestly think that if fitbit does acquire pebble or not Uh, I I think that wearables do have a future I think we're seeing that nobody has figured out what that future is because Overall wearable sales have been rising to tablet levels So really well people will buy them that was the big the thing we talked about yesterday I'm gonna we haven't nobody has cracked exactly why yet So this is this is the downtime For that and moto backing away from that says well lenovo is just not even bothering to figure that out till they figure that out They're not going to make a wearable, which is probably a good idea. Yeah Finally archive.org received a national security letter in august demanding the name address length of service analyst Of all accounts used by one of the archive's supposed subscribers Archive.org challenged it And the associated gag order you may or may not realize national security letters There's almost always come with a gag order that says you can't tell anyone you received This request much less anything about it. Uh in november the usfbi gave permission to archive to publish the letter With the details about the target of the surveillance redacted Because the existence of the letter itself did not pose a threat to national security This is the second time archive.org has successfully Contested the gag order on a national security level. They were able to reveal that they received one in 2007 as well The eff assisted archive with this but bruster kale and archive.org and the eff are all trying to say look You shouldn't just roll over when they bring you an nsl We should we should fight for the right to admit that these exist that itself doesn't violate security Of course, we're not going to say who the target was Of course, we're not going to talk about what information May or may not have been transacted because it is a criminal case But let's make it clear how many times these things are requested Of course, I gotta sneeze. Oh, yeah. Oh, sorry. Oh god. I feel better now Wow, it's so funny. Your sneeze almost sounded like a company name Yeah, it's just we're how that works. Yeah Uh, no, this is this is they're the rollover kings. That's all if that was the name This I don't even know what you mean the row. You mean your sneeze? Yeah. Yeah, let's go with it Okay. All right. We'll go with that Meanwhile, uh archive.org showing the way that if you are some yay who doesn't think you can object to this You can you can you can you can fight it and win and and that's the thing the more people who do The more common it will be for these national security letters to come without a gag order Automatically and just redact the information that needs to be redacted. Absolutely. The fact that's that I mean, we know they're sending nsl I don't oh daily. Yeah Uh, thanks to all those who participate in our subreddit. You can submit stories and vote on them at daily tech news show dot reddit dot com Yesterday at the game awards right here in los angeles california Uh, there were loads of awards giving overwatch did Gangbusters in uh sweeping away the awards. They did. Yeah, uh, jeff kealy did a great job hosting again And uh, overall people are starting to have and and for the gaming community This is this is a tall order a positive feeling about a game award show Wait, wait, you mean spike tv in the years past didn't do a great I can't even say it with a laugh I'm not gonna appreciate spike tv. This guy's had a hard job. Uh, it's a different different kind of job. Yeah Jeff kealy has has turned this thing around where it is respectable. It is a it is a great show I I actually absolutely, uh, you know, I was I was supposed to be there But I had some health issues that I mean I I overslept My body my body was dead. I couldn't like I couldn't function yesterday But the the parts the parts I didn't watch, you know, he he's just a class actor and he I know he worked really hard I talked to him And I know he worked really hard on this So it was good to see pretty much flawless And the the winners were were the ones I would expect As someone who sort of just keeps tabs from the outside for the most part overwatch gets best e-sports game Overwatch gets best game direction cloud nine best e-sports team forza horizon three best racing game I hear everyone talking about that pokemon go best family for civilization six best strategy game street fighter five best fighting game And so on and so on But the other thing that makes this a fun award show is the the trailers It becomes a release event a news event Zelda breath of the wild showed two trailers one showing snippets of the world with monsters and you can see a little dog Walking along the other showing a sequence with link speaking to a bird-headed quest giver named cast And a battle against a lizard creature called lasals and I'll be honest even with the you know questionable resolution of the That that put this out and and of course my own screen that i'm watching on youtube This is still like amazing Okay, so not to get deep into this but i'm glad you led with that so they don't all yell at me in the emails necessarily But am i the only one that cannot i mean i think i looked at the gameplay i played the game myself That e3 brand privately i i think the gameplay is great. I think the story is great I cannot stand the the the visuals i i don't it's it's in between cartoony and realistic and i don't It's it's almost like a pencil lining around the characters or i don't i don't know i i see what they're doing Maybe it's in my eyes because everybody else in the comments the video loves the graphics And maybe it's just me. Maybe i'm old. I need to get some glasses I'm okay with that. I agree with you as far as quality of the graphics themselves Yeah, i just thought it'd be a more realistic game that ocarina tug at my heart still kicked in Yeah, no, i know what you're saying it's it's close to that and i don't know i i'm looking forward to the final product product on the Switch itself, maybe it'll be a little bit tighter there It just like there was one part where where they were doing the tag Tim gaming and he was like he pointed at a big serpent and you couldn't see I I couldn't detect it was a serpent until you got really close because it looked like a big rock It just looked muddy. I i don't know i'ma stop But i'm looking forward to the game, but i didn't like i didn't care for that Yeah, yeah, i don't think anyone would argue with you about the quality of the graphics It's all about whether there's enough they will be people whether there's enough Well, no, I don't think people argue with the quality. I think they'll say it's still was fun to watch It still looks great. It reminds me of link because I get an emotional connection still too. Oh, no, I agree with that That's what that's what i said. I loved it and with me playing final fantasy now It was nice to see like man. That's right. Nintendo has a game It's gonna take 80 hours to play as well. I can't wait for that. Yeah. Yeah Hideo Kojima who created Metal Gear Solid if you didn't know Launched, uh, I'm sorry received the industry icon award Remember there was controversy over the fact that he wasn't able to go to the awards last year Last year was just ridiculous let it out of his room. He was able to show up And then showed off a trailer for the ps4 exclusive death stranding Which is really weird. Did you watch it? It's yeah, it's it's uh, yeah I don't know how to explain that game. Well, it's got uh Guillermo del Toro the filmmaker Uh and Mads Mickelson with tentacles and a baby I mean, I don't really I don't think I can't explain it anymore. You got to go watch it at that point Kojima for you. Uh, there were also new trailers for mass effect and drameda pray dude The mass effect at drameda was pretty wasn't it dude And did you watch it in 4k because it was stoning to look at and just and the gameplay Like this is the first mass effect game. I'm really excited about playing. I love sci-fi and it's just if it holds the promise of Truly going to different worlds and doing different things because you know, there's another game to say that too You know about making a whole bunch of yeah making a whole bunch of worlds and didn't go through but it looks amazing I'm so I'm really excited about that one I also got a brief teaser for the telltale games guardian of the galaxy episodic project Telltale great at these episodic projects and guardians an awesome Piece of content to play in I hope they do it. Well, I'm sure yeah That's gonna be interesting. Yeah, because I'm still going I'm still a little behind on the batman one, but they're doing a good job on the batman one So I'm like, okay, let's see what I think they can do some good stuff with that And finally phoenix labs, which is made up of former riot and bioware devs showed a teaser for their co-op adventure game called dauntless Uh, I I am not well versed in this space But from the buzz that I see people seem to think this was a potential threat to The other mmo or or the other um much mccollis in the space Yeah, it's it's a free to play game if I'm not mistaken. So yeah, it'll be interesting to see I mean it looked it looked decent, but but yeah anything like that that you can get in Free from the ground up this people always look at that as a threat. I think it'll be And then the only other thing I want to note here is that uh Nolan north won an award, uh for best performance as nathan drake in uncharted four And while accepting the award With everyone in the audience, uh, if you don't realize that everyone in this audience did realize that voice actors are on strike They're part of sag after us. So voice actors that are union are on strike He said I hear a lot of talk lately about how performance matters Oh, okay, so he's gonna talk about the voice actor thing It does the performance of every designer every programmer every artist every hardworking talented person That performance is so important their performance matters more than mine So if you were wondering where he was going with this It does sound like he put the voice actors strike Under the bus, but in a way that was saying Because there are so many people who work on these games who deserve to be compensated well too So some people were trying to say well. No, he wasn't saying the voice actors didn't have a point He's saying that the graphic designers who have always historically been been treated ill also need to be treated well He he threw him under the bus There's no way to say that and to you know, I have a lot of voice voice actor friends and and you know This is an interesting time and i'm here for them. How they're, you know, they don't know what the game is They're working on You know, if it's a hit game They'll never know because they're gonna be paid kind of just crappy basic So there's a lot that needs to change for them I am signing with the with the voice actors on this one It was just a weird it was a weird speech though because if it was definitely throwing him under the bus Which I got to be honest. I'm with you. It does sound like he was saying we didn't we don't need to be on strike Then it's that's an odd departure for someone who's winning best voice actor on the other hand if he wasn't It was really poorly phrased And and I the only thing I could take out of positively is he's right all the people the designers the programmers the artists They all deserve recognition and yes, they do and to be compensated. Well also absolutely So Well, that was the game awards a little no no good award show doesn't have a little controversy from an acceptance speech So it even had that well done Yeah, absolutely. You mentioned final fantasy briefly. I know there you you were talking about this story that The xbox one and the ps4 pro. I guess the xbox one s of the ps4 pro Yeah Have different issues with final fantasy 15 and so you kind of depends on which one bothers you more Which one you want to play it on? Yeah, you know, I got I got the game Uh, I think either the day before the day the day of and I mean, it's a great Game if you're in a final fantasy lore if you're new, I mean even if you're new These type of games you're you're going to love it. It's one of those classic stories um, however I've been reading a lot of forms because I've noticed this the day I put it and I'm using the xbox one one s version um Everything looks good, but the characters and all the textures look soft And and a little blurry like you can't see the faces clear clearly and I'm wondering what's this done on purpose It's my I just bought a new tv. So I'm like, maybe this is my tv and I'm and I started to read this post and they're pouring in That the resolution is actually lower on xbox. That should 900 versus 1080p on playstation 4 pro But the it has a smoother game experience Whereas the playstation 4 pro has sharper images with the face But they can't hold the frame rate of even 30 frames per second So you get a lot of you know, people are getting stuttering a dropping of frames and I think that's actually more of an issue for gameplay Then the blurring is sharp and rough smooth and fuzzy That that should be a commercial for any any any I will buy any product Uh So so now that you know though now that you're like, okay, this is this is just what xbox is doing in order to get that smooth frame rate pacing Would you rather switch to ps4 and have the sharper butt jittery? I considered it because uh xbox did get you know, disclosure. They did give me the the uh final fantasy free on uh On on there's I was considering it, but you know after I read the article I was like I actually like that. I'm not having any stuttering any everything is playing really smoothly smoothly So I I think and I think some other people in an article were saying the same thing the commenters They rather have the smoother experience and I think I would too Quite a totally unrelated question though. Yeah, do you like crunchy or smooth peanut butter? I'm crunchy all the way. I'll see That's not it. There's no even hesitation. My theory was that you'd like the smooth and fuzzy gameplay and the smooth peanut butter But see it. There's no correlation. Nice try. I'm a complex man Yeah, if anyone doubted it before now, this this should stand as proof All right, anything else about the game before or it's before we move on Um, I the only other trailer that I really like was prey It was that that alien where you're you're stranded in space and you get some alien Powers and it's one of those you got to get off the ship at that straining like aliens itself. It's it's it's um But it looks really good and and I like it kind of had a and I'm Somebody I could be saying this from when I saw it. It felt like it was like a bio shock type of feel To the game initially Yeah, so I think that and it looks really clean because I think that would be a good game as well next year All right, let's get to our messages of the day. Uh, Jerry writes when Justin and tom were talking about Netflix and the offline play Yesterday, they were wishing that they could make a playlist Where their commonly watched shows Would show up I found you can actually do this with google play video The trick is when you purchase any video on google play You can go to youtube and it will be listed under your purchases from there You can add it to a youtube playlist like any other video I just made a playlist with every star trek in chronological order Plus fan videos around youtube the big downside is it's not a subscription service like netflix So you have to pay for all the videos of course, uh, but that is a cool little workaround if you've got google play videos or disney movies anywhere Where you can buy them on voodoo or itunes or amazon and have them show up in your google play account Yeah Absolutely, I they've thought about that before I guess I just watched things differently, but yeah, that's that's a really good tip Well, what justin and I were we're saying is sometimes you just want to turn on the tv to a channel That you know is going to play a movie you like and and justin was like Netflix needs to have that hbo experience for you. Uh, what something's just already on you just turn it on and be like Oh, they're playing harry potter, uh, the the fifth harry potter I just have that on you know while I do stuff and I and I added to that Like I would like to select the movies and shows that go into that the ones that I know I like to rewatch all the time and that that way I wouldn't know what it was going to play But it would always have something on I like I wonder how if that'll be annoying and I because I know I think it's the xbox app for netflix as soon as I like Highlight it like I flip on something and I'm reading it it starts playing it instantly Which is a little annoying like no, no, I didn't want to watch this. I'm just reading it But but no Netflix apps do that now and okay to hit the back button pretty fast I yeah, but I know you like your idea of autoplay, but I don't know if it affects that particular setting. Okay. Yeah I do like your idea though Then w scottis one aka willy scott wrote tom and jester you guys are talking yesterday about fitbit potentially acquiring pebble And I had this thought I'm going to college right now and not only do my friends know about fitbit But so do most of my professors on campus because they own one themselves Our university also sells them in our bookstore So that might be part of the reason they know about it But still I'm sure those same professors who know about fitbit have no idea what a pebble is Justin mentioned the idea of fitbit branding a new watch as fitbit with pebble os I think this would be a brilliant strategy because people have been complaining about the pebble hardware Because it hasn't lasted but everyone raves about the pebble os itself Fitbit is a pretty good hardware maker So you combine great hardware with great software just as apple does very well and you could have a very successful product Yeah, sure it might make those pebble loyalists upset, but in the long run I think it'll be better from a marketing and sales perspective I like that. I did the other reason why the professors know about this because fitbit is an old people device I talked to that to say that I had it's funny. I had to I had to talk with someone about this About they want to get a gift for their mom and they were saying We know what should I get her some stereo set or fitbit and she was she definitely knows about fitbit She's heard of that. Yeah, it's like all the older ladies. They use fitbits when they do their walks So I almost talked about what my sister and my brother and I were talking about getting my mom for Christmas And then on the off chance that she happened like this would be the first day she would decide to check out the show I'm not going to say it But it is funny how how you you suddenly have to get in a different mindset of oh, well, what's important To that person, you know what what specs what features Are different than than the average average user and it changes not just on age But personality and activities and all that sort of thing. So yeah, it's That's an interesting side of it And and it makes sense that older people are going to generally prefer fitbit because it's when you're older that you start to Be more concerned With health your help. Yeah, absolutely with the with the the heart rate tracking and that that side of it Everybody everybody's when you're young you just want to be fit. So you look good Yeah, and so we'll tell you that. Yeah, when you get my age, you just don't give them I just don't want to die. You just give up. Yeah, I don't know Well, thank you Lamar Wilson for joining us as always. It's a pleasure to have you Joe go check out youtube.com slash Lamar Wilson There's two ours in Lamar and hit that subscribe button He may wield a knife sometimes in his videos, but he means well and you will enjoy it I promise. What's going on over there at the channel to tell people I won't hurt you all I promise Uh, really that's a great content. I just bought it a brand news It was for black friday brand new samsung 65 inch 4k curve tv Of course, I'm getting I'm getting heat from some people like why don't you buy the curve? But hey, I love the curve. Why not? Yeah Yeah, so I got that video up and I'm gonna give you a just a since this is the tech audience This beautiful 6.4 inch phone will be highlighted on tuesday, I believe Let's take the phone is some of y'all may know, but it's a huge android phone It does something very cool with the google tango. We'll just leave it at that. All right Yeah, keep an eye out for that. That's cool. I am getting a new television on sunday That is 65 inches and oh led For lg you're doing the lg. Yes. So we should have a showdown We should The reason I didn't do the l just real quick the reason I didn't do the lg's because there There is a known problem with input lag when you point playing hdr video games I just heard they're coming out with a firmware fix that may or may not fix it But it was samsung is rated really highly with video games. So that's why this is exactly the An illustration of the point I was making earlier about You know, what is important to the person because I like that. I saw that and I'm like, oh, you did care about that Okay, I never play I've never played video games on my television very much at all I'm I'm certainly not going to care about hdr lag absolutely Uh, and so yeah, so I went for it because it had the better pictures and black levels and all that That's okay.  It was not on black friday though, but it was just happened to still Yeah, good. Yeah, good one man. Can't wait to see it. Yeah, uh, so we'll do No, no, it's just a fine. It's just flat. Okay, but we can do it. We can do a curved versus flat show Exactly showdown. Yeah. All right. So like I said, go check it out youtube.com slash lamar wilson Two hours in lamar and also go check out lend parol to store.com to see Probably one of the best depictions of link I've ever Well, you know, thank you so much. Yeah, thank you so much for for talking about the new The new breath of the wild zelda trailer gave me something. I was so excited when I saw that So this might actually be and I don't know. I don't know if this is true or not But I'm going to say it is the first actual fan art or breath of the wild Drawn live during dts today Uh, and uh, I've always I've always wanted to do a really cool zelda little cartoon. So, uh, so there it is It's it's it's available right now at my online store. It's on the front page It's called breath of the wild the first official. We're calling it the first official fan art Of uh, of breath of the wild. Um, so yeah, I'll go there and check it out. Yes, you know Oh, and thank you so much. Lamar, uh, which reminds me that if you are if you just want to get this in your hot little hands Right now, there is a digital option Uh, which you can just download it right now And right to your uh to your desktop and print it out just like, uh, uh, daren does on fridays But this is available right now. You can have it right It's it's instant art right in your hands. It's amazing This is amazing for it for I don't worry about 40 minutes or so. I like I'm serious. This is unbelievable Oh, thank you. I'm telling you. I'm uh, I'm pretty dang good He's been doing this. Well, if you just say so yourself, that is first rodeo. It's not my first rodeo Wow Yeah, I knew I was I that's a good reaction from you mara. So I'm very very happy Uh, that I had that reaction from you. Um, and just real quickly I want to also mention if you go to lend parol to store.com Uh, don't forget you only have until the end of the month To, uh, draw yourself into the dts superfan poster Which includes both tom and lemar and roger as well and myself Um, you can get drawn right into that and you only have until the end of the month to do that So you may want to get done that's on my front front of my page And if you're looking for something interesting for the holidays, I am once again drawing custom holiday cards, uh, you know, uh for uh for the holidays They're they're absolutely 100 original unique something that is very very different And uh and the right there on the front page of lend parol to store.com. So go ahead and check it out So good. Yeah, get your face in some lend parol to art get yourself a digital or print link I'm getting the print one right now make sure that my proper address is in there lend parol to store Dot com do it folks. This is happening Lamar is already in there, but you could be I'm there I'm not even paying attention to the store to what's going on here anymore Yeah, this show is over Big thanks to everybody who makes this show happen. Like I said yesterday, uh, this is patron charging time So your your funds are are helping the show right now and we seriously appreciate it Thanks to all our patrons including joa costa roger m mica cabrera And a frayam who just raised his pledge every single person who supports the show and whatever way you do it Makes it happen. So go check it out patreon.com slash dtns We also got some great suggestions for our most underrated stories episode that's coming up during the holidays Including the chevy bolt tech replacing jobs Vr in the classrooms. You got more good ideas Send them to us feedback at daily tech news show dot com and use the subject line Underrated our email address is feedback at daily tech news show dot com Like I just said we're live Monday through friday 4 30 p.m Eastern at alpha geek radio dot com and diamond club dot tv and our website Is daily tech news show dot com back on monday with veronica belmont talk to you then This show is part of the frog pants network get more at frog pants dot com diamond club hopes you have enjoyed this program I do not recommend trying to check out from a store at the same time that you're trying to end the recording That almost broke my mind I was like and purchased Yeah, I'm almost there. Actually your order is being processed. Do you have a uh, uh, uh, a good printer, uh, lemar Yes, I do I have I have a good printer and um, I mean I mean just just digitally this is going on my phone. This is going it's gonna Yeah, there's gonna be some some digital places. I can see it is going But uh, yeah, I do have a really good high quality printer and I'm just gonna save it So make sure okay. It's right here. Yeah And uh, I do like say I do daily Live vlogs my audience will know about this. They will see it and then I will give them a link Oh, that's awesome. Thank you. The folks are already rigging off the hook Orders are orders are going now going fast. Hurry up That's the kid that's calling in during the calling show so we can hear his uh, It's call No, okay. Now. I thought I thought you I thought you actually pressed the button for that Tom that was actually really funny For what for the calling for the calling? I thought you I thought that was a real call. Yeah, that's that's that's my house. That's my house Because my phone started ringing about 30 seconds before that My angel calling. Yeah, and I was like no, I can't talk to you right now Titles, yes titles, what do we got? Titles, let me click out of Flynn's page Um All right, but my show, but uh I keep forgetting you had a live audience. I didn't say well. Hello, Chad. I'm sorry.  Like I I literally forgot. I just thought about it now The uh top for where WH e re hyphen bubbles wearables It's good question. We did wearables as our main topic yesterday. So I'm a little choose your own misadventure That's yeah Chew, excuse me The Lamar Wilson graphics seal of approval. No botnets for you avalanche of arrests Hashtag yes say yes to the yes Uh smartwatches north of the strike Smooth out the details the an award show that doesn't suck how novel The ocarina tug Can I play the game without looking at it? So many guardians dev lives matter sharp and rough 65 inch showdown um So we want kind of something based on the awards gaming angle Understanding words speaks louder than actions How about limparato zelda was awesome? I know it's late. See uh They go started as that wasn't zelda lamar. It's like, I know it was I said it too fast But I know I I know it's like calm down guys But you know what people so know the game as zelda that yeah I mean what are you gonna do? It's like going to the pink floyd and asking which one's pink Which would or like ask me which one is hoody from hoody in the bloke? It's clearly the black guy, right? He is that's hoody. Oh, okay. He's gonna make sure What's the plan? Oh, technically there isn't that there is no hoody in the band.  Yeah, oh, yeah, the audience is hoody Hoody in the blowfish there is no hoody in all of us He's just there is hoody is all of us. We are all hoody. We are hoody because Hoody is legion hoody sounds like a young adult's version of hooters choose your own misadventure hoodies I went to hoodies when I was 14. I know I know So yatu excuse me and choose your misadventure to the tops right now So only old people wear fitbits. Is that the truth only? Yeah It's basically people who are worried if they can't feel their pulse anymore if you don't have an aarp card forget it Four years from doing that aarp needs to be selling them on their site. I hope they are You get a you get a you get a freebie bumper sticker that says my other cars in Winnebago That's actually that that's I'm actually looking forward to that My other arm has a fitbit on it or a fitbit Yes Oh my god, I wonder how how people are gonna react with it. How do they react in the chat with that because I'm like I just Older people just they know about fitbit.   I don't know then frankie goes to hollywood frankie says frankie says Franky says be productive and get a job Franky says stay in school kids Roger has four fit bits. That's how old he sounds right now. I have one for each limb I have a restless leg and you know how I know My fitbit told me so I track it I'm amazed uh State state law enforcement haven't tried to Repurpose those as uh ankle bracelets to keep it track you but there's no gps under my gas Oh, that's a that's a good. Yeah fitbit should should uh try to build those in the prison edition. Yeah home prison edition Keep your prisoners secure and healthy I have a secure internet of things. I gotta I gotta admit I have I have two fit bits All right, and I know it. I knew it. I'm always I'm always wearing one.  Yeah, see Yeah, I'm an old guy. I admit it. I'm an old guy. No, I were there. I wore the fitbit blaze Right here. I wore that. I knew I wasn't wrong with this You know what? Len we're all old guys. I know none of us can honestly say well When I when I when I go and then when I I take this one off and I put my little fit bit on and I sleep I've got peter pad syndrome apparently because I have no fit bits They should come on The john mac and roe headband edition. Do you use any do you have a wearable tom? Do you use anything like when you're running and stuff? I use my phone to track my own Yeah, your phone. Yeah I like this. I you know, it's it's Yeah, whenever I run Whenever I run to the door to get the pizza And it's like wow, you did seven steps. They're like, whoo Domino should sell one too Yes Have you guys watched portlandia? Last season of portlandia, they had a wearables thing where they got they both got fit but fit bits or something and They're like, look, how are we gonna get more steps on these things? They they get into like a marathon They break their break their ankles as soon as they get in Oh god I can see dominoes are one of those I I feel like they came out with something where you can just It's on your wrist and you just press the button when you emergency need a pizza and just automatically You're easy order because they already have like easy order type of things for your friend in their app um I would I would wear one because You know, but my delivery guy knows who I am now like you you know, he comes up It's like because I always order at the same time at night if I'm working late and he's like Hey Same order, huh? When we have a conversation. I just feel like this is really this is really sad that Are you ordering just dominoes or is that just This is just a dominoes guy. I asked him about his kids. He knows how He knows about my videos Right I notice your heart rate changes after you eat one of our pizzas You should wash it down with this milkshake. Yeah, it's like your heart stops. Is that a good or bad? What says is you need a you need more you need a diversity and pizza delivery people that show up at your door When you're on a first name basis with the fast food person That's yeah, it like the last few times have been the same the same guy And it's just like we just look at each other and open the door. It's like Yeah It's me again. It's me. It's 11 30 at night. He's like, yeah He's like, I'm still delivered. Yes Sometimes I work so like working editing I actually forget to eat and it's 10 11 o'clock and then there's really nothing else open or no one else delivers And that before I live they stay open pretty late. So well, yeah, or you got to do something like door dash Which could get crazy expensive crazy. Yeah, I do I do postmates a lot now.  I know I know you say denny's food But I mean I'm telling you that's what he's saying Yeah, it's like these experience of sitting around like an old man complaining about your fitbit I Well, I do spread his sadness doing at home, but you're right. Yeah, you have to get on a hangout with someone else Who also ordered denny's from postmates. Where are my pancakes? You sit there and complain about the fact that the delivery person hasn't shown up Yeah, exactly But yeah, I've done that a few times because that's the only thing that's two in the morning now He used to get in and out through door dash and then in and out made door dash stop So now you can't do that. Really? Why would they care? Internet was like it's not a good experience. Our food doesn't last, you know, they're not doing, you know, we It's gotta be it's not hot anymore when it arrives. Yeah, that's a good point They're fries and yeah, it is you got to eat that stuff within three Minutes the best when they're hot and they're probably among the worst when they're cold. Yeah Very true I'm starving now. Thank you I realized I had to eat it's 2 p.m. I haven't even eaten yet. So oh shoot. You should go eat I added it three videos.  Is that how it works?   That's that was a real campaign Back in the day. I never really understood why you would call it refreshing Having a cigarette Well, because when when you're craving nicotine and then you smoke a cigarette you feel good relax. So I guess that Somehow ties in with like who I'm refreshed I think it's that menthol That made it refreshing the taste that menthol I don't know. Well, yeah, but I don't were those menthols that you're talking about that were with the refreshing I think they were just regular cigarettes They were advertised that way tobacco All the old people in your tobaccos But I mean all of y'all were smokers back in the day I was never a smoker, but I worked in a restaurant that before california outlawed smoking Oh, so you were smokers essentially smoked. Yeah When you inhale 25 people Lighten up like chimneys Oh, god. No, that's never smoked. Did you ever like during high school ever? I smoked in college and because I was age 16 to age 30 Yeah, are you serious? Yeah, tom would have been two inches taller Roger knew me when I smoked. That's that's what did you smoke? I smoked camels, uh, I did camels Yeah, I so I I was a doctor because I smoked I smoked for a summer but wasn't even that long And the only reason I spoke marborals and the only reason I stopped was because I hated the way it made your Made your fingers smell. It was the turn of yellow. Oh, it's not even the fingers. I just I I did it I did it a little bit in college just because I had a lot of roommates that smoked but um Was just nasty because your teeth just get yellow and it's gross and yeah, it's gross Your clothes stink.  I was when I was in my early 20s I heard this uh story on npr that if you stopped smoking by the time you were 30 That your lungs would recover close to a hundred percent Of their functionality But that and and and the point of the story was it was never it's never too late to quit because they'd say and even if you're 40 You can recover really 88 percent. So it's always better Uh to stop but what I took out of it at age 23 was cool. I've got seven more years I always had that in my head. So when I turned 30 I quit Well, I'm done now 30 I crossed the line. How many did you have? I was about at my most it was a half a pack. Sometimes they'd even go a day I was never super As long as you didn't chew No, that's worse. I chew a little in high school, but I never got into it Look, did you stop? Did you stop because uh, did you stop because of marriage? God, I forget. I don't know how long you've been married. No, I stopped because I turned 30 Like oh, that's crazy. That's crazy that you're able to do that too It wasn't addicted to it. It was an affectation I was addicted to it and it was an affectation It was an it was an addicting affectation.  You're you're because they smoked tobacco You're apparently apparently it doesn't matter what you do. You could you could still win an election Gary Hart is so upset of people now All right, I am going to log off. Oh, but yeah, we're gonna do choose your own misadventure As the that's the title We're nowhere. That's just no, we're really gonna do that True song We're writing it right now. I'm like what new game is this after the show that we're about to play Stick around folks. All right. Thanks everybody for watching. We'll talk to you later. Goodbye


Live from Barcelona, Spain, it's theCUBE. Covering Cisco Live Europe. Brought to you by Cisco and its ecosystem partners. Okay, welcome back everyone. We're live here at Cisco Live 2019 in Europe. This is theCUBE's three days of wall-to-wall card day two. I'm John Furrier, your host, but Dave Vellante co-hosting with me, as well as Stu Miniman who's been in and out on interviews. Our next guest is Alex Penthorne Iwani, Vice President of Marketing for our company, Thousand Eyes. Welcome back to theCUBE, welcome to the show. Thanks, great to be here. So talk about what you guys do for us. I guess do a very interesting business, rapidly growing business. What is Thousand Eyes? What do you guys do? What's your product? Who's your customer? Okay, so the vision of Thousand Eyes was really to help organizations deal with all the connected experiences that they have to deliver. So we're giving visibility into those connected experiences but not just how they're, you know, if they're working or not, but all the external dependencies that they rely on. So we developed a ton of expertise on how the internet works, how the networks work, how routing works and all that. And we can give that insight so that all the things that IT now no longer controls and owns, but has to own the outcome for, we're giving that visibility. And you guys sell out SaaS solutions of software, what's the product? Yeah. Who's the buyer? So we're a SaaS platform. And the way that we gather this data is we're primarily doing active monitoring at a few different layers. So we're monitoring the app layer, things like HTTP and page loads and things like that. You would think of that as a synthetics, classically, but we've paired that with some patented ways of understanding how everything connects from a user out in the internet or from a branch office or from a data center out to somewhere else, typically across the internet. All those networks, the cloud networks, going through things like Zscaler, all those complex pieces that, again, you don't control. We can trace all that and then map it down even to internet routing. What are the kind of cool thing we add into all that?  And the value proposition is what? It's visibility into the patterns, optimization. What's the outcome for the customer? The outcome is ultimately that we're going to help IT deliver the digital experiences for their employees, for their customers, that could be e-commerce, e-banking, could be open banking or PSD2 here in Europe and the UK. So full knowledge of what's going on. Right. And the name talks to that. It just talks to the problem that you're solving. Right, and it's really, the focus is, and our specialty is all the external things. You've always had a lot of data, maybe too much data, on the stuff that you did own in IT. Okay, you could collect packets and flows and device status and all that sort of thing and sort of, but a challenge was always to know, what does that mean? But whether or not that's perfect, it existed. But you simply can't get that from outside. Yeah. So you just have this big drop-off in visibility once you get to the edge of your data center, et cetera. Alex, talk about the dynamics in IT. We were talking before we came on camera here about, you know, our lives in IT and going back and look at the history and how it's changed. But there are new realities now. Certainly Cisco here, we're talking about intent-based networking, ACI anywhere, HyperFlex anywhere, the ecosystems growing, the world's changed, security challenges, IOT, the whole things, completely going, high, large scale, more complexity. IT, what's the impact to IT? What's the structural change of IT from your perspective? Well, the way we see it, what's happening with IT is the move from owning and controlling all the stuff. It's, you know, and managing that, granting access to that, to a world where, you really don't own a lot of the stuff anymore. You don't own the software, you don't own the networks, you don't own the infrastructure increasingly, right? So how do you operate in that world? Changes. What the role of IT is in that world really changes. And then out of that comes a big question, is how does IT retain relevance in that world? And a lot of the role is shifting away from being that proprietor, to being more of like a manager of an ecosystem, right? And you need data to do that. So that's one of the, that's, I think, a really big thing. This is now a actually job description kind of thing. The roles and the makeup of the personnel in IT is changing because of the SaaS, cloud, hybrid cloud, multi-cloud. It's more like a product management role than it is the classic operations role, you know? And we observe some really big changes in just operations. Like, so when you own all the stuff, you can find and fix, right? That's a classic statement of IT operations. But when all the stuff is outside, you can't fix it directly. So you go into what we call evidence and escalation. You have to actually persuade someone else to fix it for you. And if you can't persuade them, you don't have governance, you don't have accountability, and you don't have the outcome that you're supposed to deliver. So the infrastructure is a service players, Google, Amazon, Microsoft, more SaaS, all this is taking data away from your control and obviously network visibility. So how are you guys dealing with that? What are some of the nuances of whether it's SaaS or different infrastructures as service providers? And I would add to that, you know, SD-WAN, shift to the internet, I would add to that just the increasing number of digital experiences that companies offer to customers, right? So the way that we deal with that is that we believe that you need a highly correlated way of understanding things because at the top layer, if the outcome that IT is supposed to deliver is a digital experience, right? The customer is at the center now, not the infrastructure, right? So I have to start with experience. So we need to look at how's the app performing, how's it delivering to that end user. And now you have to think about it from a persona basis to who, where, right? So that's why we have all these agents deployed around the world in different cities because if you're offering a, let's say, e-banking portal and you're serving 100 cities as markets, you need to see from those cities, right? You also then need to be able to understand the why. When something is not working well, whose fault is it, right? Is it us? It's the network guy. Right, and what you don't want to get is into the everlasting war room, circular firing squad kind of scenario where nobody actually knows, right?  You know, that's so for innocence, but again, that's not enough because the whole point is to deliver the experience. So now who could it be? All right, let's say you're offering e-banking or e-commerce. Is it your CDN provider? Is that your DNS managed provider is not responsive or something's down? Are you under a DDoS attack or some of your ecosystem is? Is one of your backend providers like your brain tree payments not working right? There's so many pieces. Is there an ISP in the middle there that's being affected? There's so many moving parts now. If from each persona or location, just to get to one URL, could be traversing several ISP networks, dozens of hops across the internet, how on earth are you supposed to isolate and go and even find who to ask for help? That's a really sticky problem. So this exposes all those external dependencies. So we expose all those things. So we expose these multiple layers and we have some patented correlation, visual correlation. So you can say, all right, I see a drop in the responsiveness of a critical internal application or of, I mean, it would never happen, but let's say it's SaaS like Salesforce or something like that. And it may not be their fault by the way, right? It's not them being a problem, but there's the users having a problem. So you see this drop and say, well, where's it happening? You can now say, is it a network issue or is it an app issue? Now, if it is a network issue, I can look at the whole, all the paths from everywhere and say, aha, there's a commonality here. For example, we could surface through our collective intelligence that there's an ISP outage in the middle of the internet that's causing us. Or we can say, hey, you know what? Your ISP is having an issue. Or guess what? Salesforce is, maybe, you know, things happen. People have problems in data centers sometimes. It's not the, you know, it's not- So there's two things. There's the post-mortem view and then there's the reactive policy-based intention and you say, okay, hey, we've got an outage, go here, reroute, do some things. Take some action. So some of those things you can automate. But the fact of the matter is that automation requires learning and machines need to be taught and humans have to teach them. I mean, that's one of the sort of the sticky parts of automation, right? It's not auto-magic, it's automation. So you guys are in the data business, basically. I mean- Yeah, visibility, data, right. Big data, some solid data, you're servicing data. Insights, actionable insights, all this stuff's coming together. So the question is, on AI, because AI plays a role here, IT ops and machine learning, you get deterministic and non-deterministic behavior. How do you solve the AI ops problem here? Because this is a great opportunity for customers to automate all this complexity and moving parts to get faster time to data or insight. Okay, so I would say that the prime place where you could do AI and ML is where you have a relatively closed system of, let's say, infrastructure that you do control and you have a ton of data, like a high-volume metric set of data, different data streams, that you can then train a machine to interpret. The problem with externalities is one, that you have sparse data. For example, we have to use agents because you can't get all that traditional data from it. So that means that, that's why we built this in a visually correlated way because it's the only way to figure it out. But the other aspect to that is that when you're dealing with external providers, you have an essential human part of this. There's no ways, as far as I know, to automate an escalation process with your service providers, of which now you have so many. First of all, you have to figure out who. And then you have to have enough evidence to get an escalation to happen to the right people, empowered people, so they don't go through the 3Ds of provider response, which is deny, deflect, and defer, right? You have to overcome plausible deniability and that's very human interaction. So the way we deal with that is we, all this interactive, correlated data, we make it ridiculously easy to share that in an interactive way with a deep link that you send to your provider and say, just look and see. And you can see that it's, you're having issues. So get the evidence escalated, that's the goal as best as possible. Then your time, like your mean time to repair now in the cloud is dependent on mean time to effective escalation, right? Who are some of your customers? So we have our kind of foundational customers. We have 20 of the top 25 SaaS companies in the world as our customers. We have five of the top six U.S. banks, four of the five top U.K. banks. 100 plus of the global 2000 and growing fast. Lot of verticals, I would say enterprise side, we started with financials, not surprisingly, but now we see heavy manufacturing and telecom and oil and gas and all that. And what's going on here at Cisco Live, what's your relationship with Cisco? So with Cisco we have a number of integration points. We have our enterprise agents. So we have these cloud agents pre-deployed, the same software is what we call the enterprise agent. That's been certified as a VNF or as container deployments on a variety of Cisco and routing platforms. So that's kind of our integration point where we can add value and visibility from those branch data center or other places out to the cloud or outside in as well.  Who's your two? I would say a couple of years ago we'd have been very network centric. But now because of the change in IT and our crossover into the largest enterprises, we find that now it's the app owners. It's the folks who are rolling out Salesforce to 40,000 people and they're adopting lightning. Or they're putting Office 365 out and they're dealing with the complexities of a CDN based service or a centralized service like SharePoint, right? So we're seeing those kind of bars emerge along with the classic IT operations and networks.  And you look at holistically and you got to understand the IO if you will. The microservices way of doing everything means that when you click something or you interact with something as a user, there are probably 20 things happening at the back end at least half of which are going off across the internet. And all of them have to work flawlessly, right? For me to get that experience that I'm expecting whether I'm trying to buy something or get something done. And what's your secret sauce in the application? So I'd say our secret sauce comes down to a couple really key things. One is the data that we've generated. So we have a unique data set from all these vantage points we have now.  Nobody else has that data. As an example, we did a study, a couple studies last year, major research studies using our platform to look at public cloud performance from the internet within regions, into region and between clouds. We found some really interesting phenomenon. Again, nobody else had ever published that before. A lot of assumptions, a lot of end reclaims. We were actually able to show with data exactly how this stuff performs. Well, I'm sorry, you guys have published that? Yeah, so we have that published. We also did another major report on DNS. Is that on your website? It's on our website. So definitely something to check out. All right, well, Alex, thanks for coming on. Give the quick plug. What's up for you guys? Hiring, what's new? Give the quick two cents. So here in Europe, we're scaling up, hiring a lot and expanding across Europe. We have major offices in London and Dublin. So that's a big deal. And I think in this next year, you'll see some bigger top-down ways that we can help folks understand, not just how the internet is affecting them, but more of the unknown unknowns of internet behavior. So there's going to be some exciting things coming down the pipe. Well, we need a thousand eyes on all the instrumentation as things become more instrumented. Having that data-centric data is going to help feed machine learning. And again, it's just the beginning of more and more complexity being abstracted away by software on network programmability. It's theCUBE bringing you the data here from Barcelona, Francisco, live Europe 2019. Stay with us for more day two coverage after this short break. I'm John Furrier with Dave Vellante. Thanks for watching.


Hello Columbia and welcome to This Week in the City. Starting on Tuesday, May 1, Columbia City Council will hold a 2pm work session and a 6pm evening meeting. Both meetings will be held at City Hall at 1737 Main Street. For agenda items, please visit our website at columbiasc.net. And on Thursday, May 3, join the Office of Business Opportunities in the City of Columbia for the Small Business Week Conference which will be held at the Columbia Metropolitan Convention Center. You can register on Eventbrite or if you need to, you can actually register on site the morning of the conference. For additional details, visit our website at columbiasc.net. As we roll into the weekend, on Friday and Saturday, join Animal Services for Senko Duff Meow. We are celebrating a $5 pet special to adopt any kitten, puppy, dog or cat at Animal Shelter on both May 4 and May 5. And also on Saturday May 5, Kids Day Superhero Challenge will be held at Family Park which is hosted by Parks and Recreation. Please call 545-3100 for more details or visit our website at columbiasc.net. Well that's a fully packed week here in Columbia and we hope you have a great week in the city.


Everything that Joan Slonzooski has written is worth reading. Probably the best writer you've never read.   It is quite unique and very creative, just like all of Ms. Slonzooski's work and I recommend it highly.