Hi, I'm Ben up to breezy. My calling vision statement is I stand for unconditional love, infinite and abundant passion and energy and charismatic presence to transform people, organizations and countries while upholding my highest integrity. My mission is to transform 100 million people that in turn would impact billions around the world. Since my mission, I feel like I've never worked a day in my life. I've published six books on transformation, have studied over a thousand transformation organizations that have gone through transformations and have coached over 100 organizations around the world. Since working at Stanford University, I've worked with tens of thousands of people through online teaching students and training the executive programs on campus. The book that is the focus of today is Rapid Transformation Book that's published by Harvard Business School Publishing. It was the most popular book in the Harvard press for 11 months. I was very lucky and over what we did, we studied over 500 organizations that went through transformations and we had a panel of experts in finance and industry at academia and we had over 12 students, graduate students that helped me codify the data and as a result, we came up with a cookbook of what successful transformation was about and what were the detailed steps to a successful transformation. A friend of mine, Dan Walker, who was the chief talent officer at Apple working for Steve Jobs, told me that the way they came up with iPad and the iPhone was exactly as described in the book and he told me you put in $20 million worth of consulting in this book. The book was also translated in 20 languages. The Chinese translation was for two years the best business book in China in two years in a row. After that, what I've realized is that the biggest obstacle to organizational transformation is what goes on in leaders head. So I wrote my book called Inside Out Effect which is really about personal transformation. In this book, I also chronicled my personal transformation journey through some spiritual breakdowns that I had and the vision and the mission that I finally aspire to that I talked about. Continuing on that mission, the last year together with PMI, I was the chief architect of Brightline Transformation Compass where you can find, if you Google Brightline Transformation Compass, you can find all the details on the compass there and it's basically a combination of the rapid transformation book and the inside out effect book. Today, I have incredible panel of people that I've worked with and I've had the privilege of coaching their organizations. They will impart their knowledge of rapid transformation to you. And one thing that I love about working with this panel is that you will notice that in part because of rapid transformation, their career has had a meteoric rise if you will, since the application of rapid transformation. To begin with, I'd like to introduce to you Yvonne Law, recently senior vice president of Lee and Fong and her job in Lee and Fong has been defining the supply chain of the future. Lee and Fong is the largest supply chain company in the world. It's a global company, spans hundreds of thousands of employees and contractors in over 40 countries around the world. And Yvonne is going to be talking about the transformation she was involved with when she joined as a program manager in their beauty division of the Lee and Fong. Well, thank you, Benham, for inviting me to be able to share my experiences on the transformation program. I'm very honored to be part of this prestige panelist and happy to share with you a little bit more on our experiences. Before I get to that, let me explain to you a little bit about the beauty business of Lee and Fong. So we are essentially a supply chain service provider to the beauty industry. So we range from providing the complete products such as the lotions and the potions and the perfumes and cosmetics or even product displays that you would see in the department stores or even packaging like the bottles and the caps. And the beauty business was established through six different acquisitions that took over the course of five years. So while on paper it looks like a great organization, but in fact it was never really integrated. So not only there was no synergy but the business actually performed worse following the acquisition with no view of the situation improving. So I remember joining that part of our organization just after all these acquisitions were done. And I saw that there were just a very odd business altogether, they were sitting together but there is no communication, there were silos, there were duplications, people were not talking to each other. At times I would hear about teams competing with each other for resources such as the supporting teams on their time, fighting for capacity on the production, et cetera. It was battling to me being a new part of the team. In parallel, the business was under huge pressure not only because the business were not performing but our customers are expecting more. They were not only looking at us from a cost perspective but they were expecting us to deliver innovation at the same time, great quality and also complete transparency around our total operation. So it was very stressful time for everyone. While there are some people who are trying to do the right thing, they were being punitive, they were being punished for not doing, for speaking up. Everybody was overworked. There were so much gossips and I would even hear that people were just, they wished that they were never really acquired. And there was clear need that a change has to happen. And as a result, we had a new leadership. And when the leadership told us that there was change, everyone was nervous because everybody thought, oh, it's just gonna be another group of consultants trying to change the way we do. And they didn't know our business. So why should we want to work with them? So it was actually pleasantly surprised when I was nominated to be the program manager and to have the opportunity to meet with Benham, together with our leadership team. At that point, we actually, many of the leaders have already been trained by Benham under the record transformation. We just didn't realize that we were selected to undergo this. And my work as a program manager at that time was to try to just move the process along. I read the book, we all did, but we never really understood what that meant for us. And being part of this program, that is actually published in the Harvard business, a publication. It was actually a very honorable thing for us, but it was a little intimidating. But on the other hand, what we also saw among each other is that we all wanted to change. And what we underestimated and what was emphasized in the book is that it's really the idea of building that one culture. It's about different people from different organizations working together under a common goal and building that culture. So when Benham started working with us, the first thing he addressed was not about how to do it. He was really there to help us define our culture. So collectively, we actually defined our seven values. What are these things that really drive us as a team as we continue to do this 90 day transformation? And I can say that those seven values really underpin the way that we engage and communicate with each other. And when somebody is stepping out of the line, we can always refer back to the seven values. So from that perspective, we held each other accountable and we also show commitment to each other as well. In addition, because there were such clear roles and responsibility on what to expect from one another, we were able to really hold each other accountable. And because we were so focused on communicating on the changes that were being done, everybody knew that we couldn't just walk away from the work that we were doing. And most importantly, we have the support of the ability leadership team. We have the support of Benham traveling to Asia every 30 days or so, just to, and we have that very clear deadline from the get go that we have to deliver. No matter what the busyness, the daily priorities and the emergencies that we have to deal with, we always knew that we have to carve on to each other because we don't want to disappoint each other in missing the deadline. So I would say that it was very hard for us. As I mentioned, we were a little intimidated, but because of that, we also show to each other some vulnerability and through vulnerability, we learn to trust each other. We learned that we were doing this together no matter what. As a result, it was very clear within the middle of the transformation, a movement has already started. The energy in how we work together has spilled over to other parts of the organization because of the nature of the work we were doing itself. The decisions that we were making during the transformation, there were repercussions to the other business units and the operations, such as the sales, such as the finance team and everything else. And they also, more importantly, they saw that we were singular in our focus. We were building that culture that actually drive our interaction with each other. And everybody noticed. And as a result, I was invited as a program manager to present our learnings and our findings to the top operation leaders of Lee and Feng. As you can imagine, it is very intimidating to present to the C-suite on this little project that we were embarking, but I was surprised to see how amazed they were. Not only were they shocked at how quickly we have achieved in such a short time, they were wondering how we were able to turn around the culture that is so complex and in fact, the similar problems were happening in the other parts of the business. And following that really, supposed to be a really short meeting, which turned out to be a multiple sessions separately with our CEO and CFO, it also inspired them to really make change in the organization at large. So together with the CFO, and of course with Venom, we were also looking into how we might be able to start that in the finance organization. Thank you, Yvonne. And I remember the transformation that the CFO went, which was 500 people across 40 countries, much, much bigger even than LF Beauty actually led to the CFO headland becoming the CFO of the year amongst the thousands of public companies, CFOs, because of his work through rapid transformation. So thank you for sharing that inspiring story. And we'll come back to you because we wanna hear what happened to you next. Next, what I wanna also present to you is one of my most favorite transformation leaders in the world, Vernon Irvin, is currently Chief Revenue Officer at Everbridge, he's a public company, he's a top performing SaaS based company in the world. He's been executive VP of Verisign Communication, it's a case that he's gonna talk about, which I by the way, instantly I talk about it in the book quite a bit. And my students who actually just, we came up with the ranking and the students end up ranking the top companies that went through transformation, pick Verisign as one of the top transformations that we looked at in the book. Vernon has also was the president of CenturyLink, their government division, small mid-sized division, 3.5, 3.5 billion dollar telecom organization, he's been a business development leader at an 800 million dollar blockchain. So Vernon is really a privilege to have you and we would like to hear your thoughts about what went on as a leader of transformation of the Verisign. Vernon, thank you so much for inviting me to this panel and being part of this August body, truly exciting time. And I had so much fun working with you at Verisign and even working with your students in Stanford. When I joined Verisign, what I realized was it was a 350 million dollar business going to about 280, wrong direction. And they brought me in to make sure we were able to reverse that direction. And I told myself and the team, why go reverse the direction in the middle of communications, commerce and content, all the things that are changing the world, why don't we go transform the business? And one of the first people I did that reached out to was Venom. Because what I wanted to do was to deploy a rapid transformation. I didn't feel like we had a whole lot of time to get this business reversed. And so we subscribed to the rapid transformation program. And what that led us to go do is actually start with a manifesto, which is what if we could actually turn this business from one that's shrinking to a billion dollars in two years and became the billion dollar team. Now let me tell you about the problem we were solving though. So when I stepped in, there were three disparate organizations in different parts of the United States not working together, but supposedly all part of the same group. Well, it turns out that nobody understood the common thread around customers and around go to market, around blue oceans, not shrinking red oceans. And so the work we did was really sort of, let's go figure out where the blue oceans are and let's get focused on growth. I'm talking about meteoric growth. And so one group was focused on communication products enabling carriers around the world to do inter-carry messaging and piss and messaging. Another group was focused on delivering bills to carriers. And yet another group was actually focused on building content. Well, I said, wait a minute, why don't we put that together and get after what we think is sort of the next generation of modern communications in the marketplace? And so we did. So after we got the manifesto written, Ben and Hampless helped us go through sort of a vision mission program. Now it's interesting, I use that program to test out the leaders I had. By the way, 50% of the leaders didn't make it, right? So part of rapid transformation also means you got to make the tough decisions on people. And as a result, we ended up with a vision mission statement, a billion dollar program that not only did we meet, but we beat it and we did it before two years. So it was pretty exciting to see this rapid transformation program actually get used. And by the way, I want to tell folks, brand your rapid transformation program because people will want to be part of this, right? So you give it a brand, you win minds, spirits, attitude, and everybody wants in. Now everybody can't get in, but everybody wants in. And once you got that kind of passion going, now you got something behind you is you've created alignment. And not alignment creates amazing, amazing effort and focus and results. So that's what we engaged in at Verisign. We did this by the way, could have been more than 90 days, which I know sounds ridiculous. So buy lots of pizza, plan on staying late, getting up early, but at the end of the day, watch the stock price go up, watch your people get excited, watch us win in a marketplace and be disruptive, right? And I think that's the other thing my team wanted to do is they wanted to be disruptive in the sense of changing the world. And that's what rapid transformation will do for you. Thanks, Beno. Thank you so much, Vernon. That was awesome. What we have for you here in the panel is a collective list of people who actually went through a transformation within their organization. So you heard from two leaders of what I call private organizations. Now we're gonna completely switch. We're gonna go to a completely different world.  Santa Clara Valley Medical Center is one of the largest hospitals in the county and also across the United States. It covers the two million people living in the Santa Clara County, including Silicon Valley. With working in the county government, you do not have a traditional carrots and sticks. So it's a different type of problem and we wanna talk about the application of rapid transformation in the county. So the guests that I have for you are Dr. Sanjay Kurani, who's the Hospital Medical Director at the Santa Clara Valley Medical Center, leader of transformation and a co-leader of the transformation is Dr. Clifford Wank who's the chair of the Department of Medicine at Santa Clara Valley Medical Center. They're both clinical professors of medicine at prestigious Stanford Medical School. And what I like to, by the way, through their transformation and the follow-up rapid transformation that happened with other parts of VMC, VMC actually was able to save near the two, the whopping $200 million in savings from the subsidies from the citizens. Thank you, Ben, for inviting both Cliff and myself today and allowing us to share our rapid transformation story and the monumental challenges our organization was facing and innovative solutions we developed that continue to help us through the COVID pandemic. A little bit about Santa Clara Valley Medical Center. It's the second largest public health care system in California. It's an essential safety net organization serving Santa Clara County and Silicon Valley. And several years ago, we were in a crisis that although at a smaller scale had many of the same themes related to the current COVID pandemic crisis. In 2013, we're in the middle of a perfect storm. We had major hospitals shut down in our county that served the indigent. We had a surge in the number of new Medicaid patients our hospital was responsible for as a result of Obama care. And the overall population in Silicon Valley was increasing, resulting in a large wave of patients hitting our emergency room and filling up our hospital. We had a supply-demand mismatch. Too many patients needing acute care and creating excessive demand on our system coupled with a limited fixed supply of hospital vet capacity. As a safety net hospital and trauma center for Santa Clara County, we can't shut our doors. But we were turning away ambulances because we were full, posing a major public health and patient safety concern. In 2013, we shut down access to ambulances equivalent of 24 days. Sick patients were sitting in the emergency room waiting for admission, sometimes for 12 hours. Or more, waiting for a hospital visit. We searched for solutions and the decision was made to look externally and involve large outside private consulting firm to help us. But after 15 months and multiple interviews with middle management staff and instituting their recommendations, the effects were transient and very expensive, costing several million dollars. Finally, I recall a winter day in the middle of the season. The other hospitals around us were filling up, were at Capacina and walked through the emergency room on the way out. It was full, and I remember an elderly woman with pneumonia by herself waiting to be admitted. She had been in the emergency room for over 12 hours in a gurney waiting for her vetting the hospital. The staff were tired. A culture of blame had developed with staff pointing fingers at each other. There were departmental silos and learned helplessness that permeated the culture. We urgently needed a change. I remember that day, I took the hospital census sheet that shows which patients were in the hospital. There were 250 at that time. I looked to see if anyone could get discharged so we could move the flow along from the emergency room. I made a list and they put patients into two buckets, red men's thick, green men's able to discharge. And as expected, most of the patients in the hospital were red, almost none were green because if they could have gone home, they would have that morning. But there was a third category. These were patients who didn't need to be in the hospital but were waiting for a test or a consult that had been delayed. That could have been, and they could have been discharged otherwise. Also a fourth category emerged, which is a group of some of our most vulnerable patients who were homeless, elderly and demented, underinsured that did not need to be in the hospital but were too unsafe to discharge the streets, they would have that. There were 50 of these types of patients, so a glimmer of hope. We had found an opportunity, but how are we going to engage in the entire organization develop a solution? As a public institution, it's our duty to collect the community. But as you said, Venom, without the care and sticks of a private organization, how could we quickly transform through the county executive sponsor of Patient Flow Rapid Transformation Program, we met Venom. Cliff, do you want to talk a little bit about our transformation story? Thanks, Sanjay. Well, we really had to reimagine a better healthcare system. It started with creating a world-class hospital flow program. As Sanjay mentioned, morale was low, there was a lack of empowerment. We really needed to look inwards and inside out approach using the rapid transformation model. For us, this meant we had to flatten the hierarchy and lead from the middle to empower frontline staff and give equal voice. We took a holistic approach rather than piecemeal. This is a complex process with multiple bottlenecks. If we only fixed the emerging department, it wouldn't fix the whole system of flow. We recognized that and failed in the past. We brought over 80 staff from 10 different departments and used a scientific approach to break down the process into five key areas and then created these cross-functional teams to address each area. We created our own digital platform. We call the Flow Accelerator to know the location and status of every patient in real time during their hospital stay. And this allowed us to prioritize care more efficiently and improve communication across the whole organization. We centralized the information and using insights from Air Traffic Control, we developed a logistic center so to track everything in forecast earlier who could be discharged and anticipate bed capacity issues. We used data analytics to drive our improvement and identify new barriers then experimented with lots of pilot interventions. One example was this improving physical therapy service turnaround so our patients could be functional more early and be ready to go home sooner. Most importantly though, we changed the culture. We have this motto, no sacred cows, no scapegoats. Don't blame anyone. Don't rely on dogma or legacy processes and don't jump to solutions before really figuring out the problem. Sanjay, you wanna talk about the results? Thanks, Cliff. The results were significant. We were able to increase access to ambulances by 50%. We had a 30% decrease in the amount of time patients waited in the ER for a hospital bed. And we reduced the number of vulnerable patients who were difficult discharged by 80% by transitioning them to nursing facility beds that we leased. And then staffed with a specialized team that specifically focused on vulnerable patients. We've been able to share our story and our strategies to improve patient flow nationally, which is one of the most rewarding things to watch, watching other systems change. And recently we were awarded several state national top quality awards, including the C-Dame Duane Donner and California Association of Public Hospitals top quality award. And we were one of the first public hospitals to receive the HIM Stage 7 designation prestigious industry award given to organizations who reached the highest level in moving to a digitized paperless system. I'm truly proud of you guys and thanks for everything that you do for our community. Next question is, you guys have worked with different coaches, you've worked with me during transformation. What are your suggestions about either people who aspire to be a great coach or wanna work with a coach? Maybe we start with Yvonne and then we go to Vernon and then to the doctors. So prior to this program, me, as I mentioned earlier, many of us actually knew Benham. Benham was training over 1,000 leaders across Lee and Feng through our executive program. As a result, he already understood our organization, the complexity and the challenges that we were facing. And more importantly, he really understood the nuances and how to navigate through the organization. So I would say that in order for a good coach to really be successful, I think one must really understand the challenges that we're all facing. I think many try to jump into a conclusion and try to fix things, but have a good coach to really help you see the situation from a very neutral perspective. I think that is very important. And then the other aspect is that not only Benham understood our challenges, he in fact also challenges us to really meet those circumstances. So lead us to say, Vernon has a very high expectation in terms of what we need to do, but he was also so bold and inspiring. He really mobilized us and really made us feel that we are empowered, that we can solve this in our own hands and we can do it together. It's really obvious that Benham really loved the people that he was working with and he's really able to see our own potential and really try to kind of exemplify that through his coaching. Thank you so much, Yvonne. That was very kind of you, Vernon. One of the things I remember most and you and I have worked together now on multiple multi-billion dollar corporations across the United States. What I liked about what you were able to inject in our culture and in those engagement was actually the fact that we took your coaching with our chief HR officers. The combination of two then we went down the organization to figure out how do you actually create a repeatable process with many other people and create multiple coaches in the organization. I used to call them ambassadors. How do you make sure you have ambassadors for change? And this rapid transformation program actually creates those ambassadors with the right coaching. And then I'd say, as the coach, I'd say one of the things I tried to strive for is to remain the center of calm. Whenever there's sort of chaos and all sorts of things going on. And in today's world, here's plenty of that, the coach has got to remain pretty calm. I think it's all, the coach also has to be able to sort out the noise. There's gonna be a lot coming at you as a coach. And so how do you make sure what you're focused on and what you want your team to focus on is relevant to what you're trying to accomplish. And the last thing I'd say is, of course, you need to make sure you build that process and make it repeatable. So that you don't consistently have to go build this over and over again. In fact, what I tell folks is, I'm not gonna cook the food. I'm gonna teach you how to cook. I'm not gonna do the hunting. I'm gonna teach you how to hunt. And this rapid transformation program is I've created so many great leaders because of this program because now they've adopted it. And now I'm watching them do that at some other great companies. And I'm really proud of that. And that's why I can say it was been a truly a pleasure to partner with you on that. Thank you, Vernon. That truly speaks to the multiplying effect of this process, which is about developing leaders who will in turn develop other leaders. Let's now go to the doctors and hear their thoughts on this. Hey Ben, a role of a coach. I think the role of the coach, especially in our institution, which is incredibly large, is to help break down the silos in the organization and build trust between the executive team, the middle management and the front lines. If you don't have that then you're not gonna have an organization that's running off in the fashion. And then not just breaking down those silos, teaching the science, teaching the principles and the science that in transformation, you finally make it fun. I remember meeting with them, very, very upbeat as you guys all know, and just really kept the whole thing very light but very serious at the same time. I think the coach also has to have credibility and buying from the organization and not just care about coming in and transforming but caring about the problem, the product and its stakeholders as well. Cliff. Yeah, I think Venom really helped us navigate the political barriers within the organization. I mean, you really helped us set the urgency and continue the momentum up with weekly meetings and then quarterly summits that really allowed us to communicate across all our teams. But I think Vernon, you mentioned this, we did a lot of personal coaching and we had to have some tough and honest conversations to get past obstacles from some individuals. I remember Venom, how you rolled up your sleeves with us when we were having a lot of difficulty with the logistic center and how we had to have a major cessant with staff to break down the silos. At the same time, coaches create that positive environment that really shows staff that we care about the success of all. I think you can really see the transformation when other departments start to ask to come to your meetings and be part of the program rather than instead of having to push people to come or do things. Thank you so much, Cliff and Sanjay. When you have an environment where you can't force anyone to come to any meeting, you just got to make sure the meeting is so much fun that it's the best meeting in town so everybody participates. Moving to our next subject, Yvonne, something amazing happened, which is one of the highlights in my career when you got to present to the senior staff and the leadership of Lee and Fong. Tell us about what happened. So as I mentioned earlier, I was invited to present and share our learnings from the RACP transformation. And I would say it really turned heads at the whole organization. We were not only the envy of the rest of the business units, but the CEO and the CFO really want to see how they can scale that through the rest of our organization. As Vernon just said earlier, it really helped, there's a trickle-down effect once a movement is created. So I got to spend a bit more time directly with the CEO for him to really learn how the program actually works and how that could be applied to Lee and Fong. And as a result, we slowly engage into other conversations about how it could become a key part of the organization's future. So with that, after the program, after we saw through the transformation, I was invited to take part to lead the corporate development function for Lee and Fong where at the industry level, there is a huge disruption around retail and consumer goods because of change of the consumer behavior. So I became a Silicon Valley transplant from Hong Kong and really had to learn quickly the new ways of technology and how that really can disrupt the entire industry and really work in hand in hand together with the CEO and our ecosystem partners to chart a new path for the organization. So definitely without this transformation program, without the different risks that we were taking at an organization level and to really feel empowered through the culture and momentum, I don't think I would ever be able to have this opportunity. Thank you, Yvonne. You're very humble because what happened after you presented, you directly ended up in Silicon Valley reporting to the CEO of a over 100,000 organization with their network of contractors and others. So you had a meteoric rise and for the program managers and others who are listening to this, realize that Yvonne really worked on this transformation as if her life depend on it. She gave it all she had. She was so enthusiastic and an opportunity opened up and then she went for it and just so, so proud of her. Vernon, you have done this in so many different organizations, so tell us about it. Yeah, so I will say that one thing you do have to get right in this culture. My experience in Silicon Valley, I remember when I started and it was just time to go charge hard and get it done. And I remember many of the executives came back and said, hey, we can go do that, but most of us are already multimillionaires and we're not really interested in doing a whole lot more hard work. We'll do the hard work, but it has to be because I can go brag about the digital transformation and the disruption we're doing in the marketplace when I go sit down with my buddies at Google or Sanam Talk or what have you. Coming from the East Coast, where there's all about hitting your number, holy smokes, I had to completely pivot how I approached it, which is why I've been, I reached out to you, right? Sort of, we've got to do something transformative or I'm not going to get the hearts and minds of people. When I brought you over at CenturyLink, it's a $20 billion company that's been around close to 100 years old. There are people that have been there 30 years, yes, 30 years in one job. And so how do I get them to be agile and quick and responsive and beat new competitors in the marketplace? Well, that transformation was something completely different. As you recall, we came in during our planning session and said, look, what's the imperative to change? Well, the imperative to change is your, your pensions are in jeopardy, your retirement's in jeopardy. We better change and we better change fast. And as a result of that, I think we got alignment from that. Then we're able to adopt the rapid transformation approach because we created an imperative for folks that want to actually become part of the effort. Perfect, thank you so much. Now switching to the doctors, boy, you guys have been at the eye of storm with the pandemic. And there has been a lot of coverage about Santa Clara Valley Medical Center and Santa Clara County being the most innovative county in the country, saving tens of thousands of lives. And in part because of the great transformation that you've been involved with. So what I'd like you to talk about is, how were you able to respond to this unpredictable pandemic that happened early this year? Hi, Ben, so one of the good things is our, you know, even though we start our patient flow transformation project, gosh, almost seven years ago, we continue to meet every two weeks, our patient flow team, that's a good thing. As some of the same things that were occurring back then emerged during the COVID pandemic, but at a larger scale, of course, we were again dealing with a supply demand mismatch. But in this case, the challenge was a total demand of COVID patients on our system was uncertain. And the supply of beds remained fixed. We also had unreliable supply chains of personal protective equipment for our staff and limited supply of testing. So because the infrastructure we built with our patient flow rapid transformation program was the foundation was already there to handle the spring and the summer wage of COVID patients non-COVID patients accessing our hospitals. So it's a good thing we continued, not just in 13, let it just kind of die out. We continued the momentum all the way going up to a pandemic that we didn't even know was gonna occur. Also, we leveraged relationships, having relationships, not just internally, but externally was incredibly important. And these were relationships we had built during our rapid transformation project. These were relationships that now we had developed with the public health department to determine the extent of the disease at the start of the pandemic. And through our partnership and using science, we recognized community spread of COVID-19 early and became the earliest and effective shelter and place order in the county, which as you know, ultimately saved thousands of lives. And just as importantly, it bought us time. The order ultimately was instituted, as you know, from the state and throughout the country. We also partnered with the public health system and our lab to increase testing capacity. And we partnered with our charitable arm, BMC Foundation to help attain PPE. We actually had community, people from the community building PPE and bringing it to our charitable arm. And we actually were using some of that PPE to help us early on when the supply chain was unreliable. Yeah, I think although we started with the hospital flow program, our transformation didn't end there. We actually used it to transform primary care and then also our whole person care initiative. And that linked to our public health staff, social workers and nurses to build a better healthcare system that allowed us to connect all those dots when the pandemic hit. As Sanjay mentioned, we actually used our primary care clinics to help public health with a rapid surveillance survey. And that's where we determined that there was community spread and allowed us to then have the data to say, hey, we need to shelter in place right away. I also remember that we knew that the SNFs were very vulnerable in our county. And we decided that we would go out and help them. A lot of people were afraid to come to work or go to the SNFs. A lot of workers were staying at home because they were scared of the COVID pandemic. But we recognized early on that if we didn't help in our community, this would get out of hand. We had limited testing at the time. So we really had to work with public health to maximize the efficiency of that testing so we could really hone in on those patients that really needed it and protect both the staff and the patients. But this is the power of the inside out approach. The conventional wisdom is that government is slow to adapt and can't perform like the private sector. But I'm really proud that I work in one of the most innovative counties in the country. And I think this is a model that we can use in other parts of the government. Thank you, Cliff and Sanjay. In fact, the New York Times article and San Francisco Chronicle said that we had really the first effective shelter in place in the country and let Sanjay say to the state but all over the country would save the tens of thousands of lives. So thank you. My last question, it's really about your own leadership skills throughout this process. I'd like to know how your leadership skills have changed throughout this process and what suggestions do you have for the leaders transitioning through this pandemic and trying to reset, re-imagine and transform their organizations? We'll start with Yvonne, we'll go to Vernon and then we'll end up with the doctors. Thank you, Ben. So the reality is rapid transformation doesn't start at the organization level. It really starts from the person within. So when I was going, when I first was asked to be the program manager, it really forced me to really think about what can I bring to the table. I really had to examine, who am I? What can I really do for other people? How can I really drive impact and change of this transformation that the outcome is still very much unknown? So, and the second thing that it really forced me to really see is to see the vulnerability in others. When I saw that everyone was a little intimidating to be part of the program and everybody was fearful of the outcome that might take place, I learned to really understand where they're coming from beyond the business level. And it also taught me to have a little bit more empathy on other people and not just thinking about myself. Thank you, Yvonne, Vernon. Yeah, I would say that I echo many things that Yvonne said. Sort of the five principles that I try to espouse in my leadership and that has changed over the many years I've been at it is to one, tell people to embrace change, right? In a very volatile world and will continue to be so, that's pretty important. A successful leader knows how to adapt. Have an optimistic out view. I heard that from Clifford and from Sanjay as well. Look, I think at the end of the day, you have to have an optimistic view on the world. And as you opened up and you lead with love and you lead with treating people the way you wanna be treated, and I think that's important. Be inclusive, right? And around the world, we've seen a significant movement going on in the world. And I would say that embracing inclusiveness just makes all the difference in the world. I mean, look at this, the Gus body on this call. Don't be afraid to fail, right? Look, you gotta take some chances.  And then I hold myself accountable and I expect accountability. So there's a sort of my five leadership things that I'm focused on here at Everbridge where we've been able to put up four straight quarters of incredible growth in the business. So hopefully that helps them. Thank you, thank you. That was great, and the doctors. I'd go first, Sanjay. Well, before I used to think that physicians were the most important staff and now I recognize it's really the whole team that's more important than any one group. You know, when I go into every new transformation project, I think about this and try to get everyone to understand how they can help each other and be a team of equals to recognize that we're all really on the same boat and that if we row together, we're gonna get to our destination faster and more smoothly. It's less about me and more about others. Sanjay? Thanks, Cliff. You know, for me, this has been a journey for me when it comes to growth. Well, as I engage in the rapid transformation project and it's really shaped the way I lead. It's made me more aware of my biases and I understand the importance of empathy, especially for the frontline staff. I'll give you a story. During this COVID pandemic, we all get screened before we come to the hospital. Screened for symptoms, temperature check, we're similar to what's happening in other industries. Now, remember being in line, I need to get into the hospitals with long line. I looked to the front and the screener was on her phone and she was typing away on her phone. And of course, my bias is kicked in. I'm like, gosh, what's she doing? Is she checking Facebook? Is she on Instagram? What's going on here? And as I got closer and closer, I could see on her face, she looked just really concerned. I just remember that look on her face and worried and anxious. And so as I got closer, I asked her, I said, hey, is everything okay? And she said to me, my son is at home. He has asthma and the whole summer he's been at home. He hasn't been able to go out so I'm so scared to allow him to go out. And now we're doing remote learning and he's having a hard time accessing the platform to allow him to be able to go to class remotely. And he's just getting more and more depressed. And I have to go to work. I gotta be able to provide. And here I am trying to do both things at the same time. And that was very sobering for me. We can build the best processes. We can transform things. We can reinvent. But at the end of the day, these are human beings and we need to have empathy for them who are on that frontline staff. Our business is still humans caring for humans. And that's what this rapid transformation project has helped me realize. Thank you so much, Sanjay and Cliff. Personal transformation journey as the panelists talked about is a mountain with no top. In my inside out effect book, I learned that our heroes like Mandela, like Martin Luther King, like Mother Teresa, like Gandhi, they were not born perfect. They actually worked on themselves. As they grew older, they had a bigger vision of humanity. And personal transformation is really something that is accessible to everyone in this world. Now all of you who are listening to this podcast know why I don't just admire this four leaders, but I really adore them. I want to thank them for the wonderful, wonderful sharing. This went really, really well. Let me give you my final thoughts. And this might be provocative. My final thought is that organizations are more malleable than most people think. What one needs to do is really, as the panelists said, combine the rapid transformation with the inside out. Or as we talked about in the Brightline Transformation Compass, is to create a movement by aligning the inside out of every employee to the outside in. Thank you so much.


Parvati desperately wanted to marry Shiva. So she hired help, the god of Kama, Kama Deva. He's the original Cupid.  So he hid behind a tree and shot a flower arrow at Shiva. The flower arrow hit him and he opened his eyes from his meditative state. And this beautiful Parvati was sitting there and suddenly something stirred up within him and he felt desire for her. Then he got angry, who did this to me? And he looked, Kama was looking from behind the tree at his success.  And he opened his third eye and he burnt him into ashes. You need to understand, any kind of desire, lustfulness arises not from outside but from inside. So Shiva burnt Kama into ashes means not that he looked at somebody who was behind a tree and burnt him. When he saw desire rising within him, he opened his third eye. Third eye is an inward eye, not an outward eye.  These two eyes can grasp everything that is physical. Now we want to see something which is not physical in nature. The only way to look is inward. So if you have an eye which can look inward, that is the third eye, not an extra appendage or an opening in your forehead. Third eye is referring to an inner dimension, two eyes to see the physical. To see the non-physical, there's another eye which is an inward eye. Why are they talking about the forehead? Because that is where it is located. This is the chakra between the eyebrows which is an inward vision because it's all about turning inward.


Lux presents Hollywood the Lux radio theater brings you Martha Scott and William Gargan in cheers for Miss Bishop ladies and gentlemen your producer mr. Cecil B. Jamil greetings from Hollywood ladies and gentlemen one of the keystones of democracy is the magic formula that pursues American youth from the first grade to a college degree Raiden Reiten and arithmetic and somewhere in the memory of most of us there's a deep appreciation of some great and humble teacher who we used to think made life miserable for us so tonight we turn back the years and remember cheers for Miss Bishop with a warmly human story of one such woman a teacher and us in a small American college and we bring it to you with Martha Scott and William Gargan in the original the original stars of Richard Rowland's fine motion picture just released by United Artists you know when we raise the curtain on one of these Monday night plays we're presenting the finished product of a good deal of hard work and experiment the kind of work it takes to get the best out of the best materials of course that's a tradition in any theater and particularly in this one because the little package behind it Lux toilet soap has the same kind of background no finished product is any better than the amount of work and care that goes into it and that's one thing that makes Lux toilet soap a name which stands for the best in millions of American homes and we have that very much in mind when we raise the curtain and say Lux presents tonight it presents an exquisite love story but cheers for Miss Bishop is more than that it's a drama of the unsung heroin the kind you'll find in your hometown and every town a woman who has given the full measure of devotion to an ideal of service it's a story that's very close to my heart because both my mother and father were school teachers at one time and if it weren't rather a selfish thing to do I'd I'd like to dedicate our production to them but a good many other people have some well-loved and long-remembered teacher in mind too so we let each listener silently make his own dedication as we raise the curtain on act one of cheers for Miss Bishop starring Martha Scott as Ella Bishop and William Gargan as Sam Peter with Mary Anderson as Amy on a windswept plane somewhere west of the Mississippi River stand the ivy covered walls of a small university for more than half a century it has weathered the storms of the prairie land and now it's growing old with dignity and grace in a little house just off the grounds a white haired woman sits at a window looking out across the campus she is Ella Bishop senior member of the faculty in almost 50 years of service she has grown old oh good evening Sam I didn't hear you come in knock three times nobody else home no all alone sit down Sam you're all I wanted to see just thought I'd stop in for a second on my way home by way of an innovation tired of sitting here looking backwards great waste of time what happened at the trustees meeting yesterday wasn't there had to go with a pretty prairie to see about some land I'm buying more land I don't have to stay already all from one little grocery store you've been a great success Sam so do you well me I'm just an old maid school teacher with a lot of wonderful memories remember the day you drove up to the house and your brand new delivery wagon do you realize that's over 50 years ago 50 years I must have been 22 I was 17 the day Midwestern opened September 1888 there's only one building then Central Hall and I remember how thrilled I was to be a student at a real university President Cochran made the opening at best me auditorium I'll never forget what he said that day you have walked miles to get here and that every day for four years you'll have to walk those miles through rain and sleet and snow but I know this the end will pay you for those hardships because the end is wisdom wisdom is first cousin to freedom and freedom is the glory of our nation and of our people freedom is the glory of our nation in our people oh doesn't that give you a thrill must yes Ella drink your milk you've had nothing since breakfast of course it was the oh he has the most wonderful voice and the most wonderful eyes is he married Ella who am I President Cochran oh Amy what are we going to do with this romantic mind is nice of yours well goodness I didn't say anything I just asked if you were married did you finish shutting those peas Amy I'm doing it sometimes I think Amy is a little boy crazy no she isn't much just 14 oh Sam Peter Sam he's got a new delivery wagon look I want to tell him about college oh Sam didn't get in today I'm here the first thing in the morning first delivery cross my heart bar Bishop all right Sam faithful old dog Trey Harrell not too pleased with faithful old dog Trey at the moment didn't come to hear about my first day at college he just came about some old apples new apples September sweet what a nice name what a nice world Sam and you perched right on top of it huh the very tip top are you sure you don't want to enroll it isn't too late look Al see the name on that cart Sam Peter I know it's something of your very own something you started not just my old now it's good glory I know book learning isn't everything but just you wait always the day you graduate you help me decide which of the millions of teaching offers I'll accept I can't I will you know for a smart girl you sure have some mighty put in head notions L imagine figuring that you're cut out for a teacher good glory Sammy don't think I'm going to spend all my life teaching do you oh that's all right then I've got scads of time but but someday L I'm dear you mustn't and I just know you too well and well stop what stop stop answering questions till I rest you know some girls take an awful lot for granted remember the day you graduated you were mighty proud of all those teaching offers I expected that didn't get one I never could understand that neither could I that's why I went to see President Cochran that's right I drove you over in the way you know of an opening and any of the schools around here I mean just the prairie grade schools well do you President Cochran well I'm pretty busy with the fall enrollments mischievous and I'm trying to arrange for a new member of the faculty young woman to teach freshman English girl I've watched pretty closely for four years an intelligent girl I think anyway she seems to me to have one quality which is mighty important to the teaching profession loves and understands folks President Cochran do you because I know you couldn't me I can't help thinking you might mean President Cochran do you mean oh dear dear dear there's a heap of repetition in that sentence for a teacher of freshman English oh President Cochran I'm really scared the first day school opened wasn't I though I stood alone in that empty classroom looking at the rows of seats in my heart was heavy as lead for an hour before the students came I rehearsed my opening to devote the first ten minutes to the writing of a very brief theme on the subject of my favorite season oh no no I'll have them write on some subject that will teach me something about them their life ambition that's it I've got to understand them if I'm going to help them learn anything good morning hasn't the teacher come yet good morning I'm you know I wonder what she's like most of her a lot old hags young man I'm the teacher oh oh yes ma'am yes ma'am but don't be worried I I'm just as frightened as you are Anton Radcheck will you read your theme please yes ma'am my life's ambition is to be a great astronomer because ever since I can remember the stars to me have been comfort and beauty and like friends thank you Mr. Radcheck Miss Minna feels Miss Minna feels well except to get learning I ain't got no special life ambition yet quiet please quiet Miss feels Mr. Radcheck I'd like both of you to come to my office please after class Professor Wick studied astronomy at Yale Mr. Radcheck and both he and President Corcoran have agreed that if there's a student at Midwestern who wants a course in astronomy he shall have a course in astronomy oh miss Bishop report to professor Wicks in the morning thank you ma'am thank you so it just occurred to me Minna that you might be interested in the librarians course it would be an interesting job wouldn't it Minna oh yes miss Bishop but miss Bishop yes Minna I I have got a life's ambition now miss Bishop it's to be just like you wonderful that first year of teaching I'd never been so happy in my life and then then there was the night of the Glee Club concert you couldn't go with me no I had a cold you were very nice about it Sam I've often wondered Al was that the first time you met Del Thompson funny the way it happened I'd made some maple snow candy and put it on the window to cool it slid down off the sale when I went out on the roof to get it of course the window closed behind me it would and there I was trapped on the roof fire brigade oh no thank you I'll come down all our rescued maiden are you sure you can make it oh you mustn't ruin the most time-honored romantic scene in all the world of fairy tales extend your tiny foot Cinderella I'll put your slipper on well funnily enough my name is Ella I'm Ella Bishop and I'm the Prince and the slipper fits so now it only remains for me to carry you into the palace oh please don't be absurd don't you be absurd no please you can't go plowing through snow and glass slippers you'd catch your death of pneumonia and then you couldn't live happily ever after I want to be put down here please oh no not on a snow-covered porch I'll have to carry you inside oh please say I just thought carrying a young lady across the threshold there's a no legend about that isn't there well really put me down this minute please right in front of the fire there when I save lives I save them thoroughly thank you very much mr. delbert Thompson well you're not Cinderella at all you're a witch with a gift of second sight no I'm just a schoolteacher of average intelligence who lives in a small town where everybody knows everybody's business oh we all know for instance that you are a brilliant young lawyer that you're coming to live with judge Peters that you to be his junior partner and underneath your picture in your class book it said mad bad and dangerous to know well man shouldn't you in kindness ask the junior partner to sit down I'm sorry I can't my mother's at a concert tonight and we must observe the conventions at all cost at all cost well I'm glad to have been in service miss Bishop thank you so much and I'll pay my respects to your mother real soon she'll be delighted maybe I ought to stay till she gets home oh no no I'm sorry oh well I tried no harm done no harm good good night princess tension what's that Amy you're supposed to be dancing with me not looking around for Ella is your nose a little out of joint sound you mean about del Thompson rushing L mm-hmm no Amy honey I'm not jealous well judging from the way he's been swarming around or he sure must be crazy about her who is there they are now it's awfully good-looking isn't it why Amy you see more interested even than L does well maybe I am and she seems pretty interested to me Ella Bishop take this man for your lawful wedded husband and do you delbert Thompson take this woman for your lawful wedded wife I do I now pronounce you man and wife how may I kiss the bride it's the end of all dream a little house all your own a warm fire in the heart to be married in June as soon as school closed I've been working on my wedding dress for weeks it was beautiful one night Amy was alone downstairs when del was to call I found out later that she was trying on my veil with her back to the door that's how del came to her for me the most beautiful bride in the world Amy Amy I thought don't talk crazy I mean what a crazy mistake yes yes of course Amy do you have my veil oh hello del Amy put it in the spare room please with the dress all right well del you shouldn't have seen the veil I hope it isn't bad luck how could it be bad luck I didn't mean that seriously but you aren't supposed to see the wedding finery before the wedding day Ella why can't this be the wedding day darling we can keep it a secret till college is over if we have to but they're not we can drive to Maple City we can be married tonight darling I have to go to Central Hall tonight a special meeting Ella listen I can't hear there's a girl who's an accused of cheating and an examination I know she didn't cheat and I'm the only one who can help her I can't desert her del all right Ella will you drive me over certainly well yes I'm going to have a game of cribbage with Judge Peters could you two drop me del well didn't let me off the night isn't the moon beautiful I thought you were going out on the river with Larry Winslow very no I'm sick of wasting my time on those children right here del please I'll wait for you well I know don't I'll be very late good night dear good night give my love to judge Peters Amy now it's too beautiful a night for cribbage shall I take you home oh no please it would be heavenly down by the river could we drive down there or what all you from del the next day came to me in class he said that something terrible that happened that he must see me alone I was frantic I rushed back to the house to wait for me nothing terrible you said tell me del tell me nothing's happened it is terrible it's about I'd give my right on to spare you this you must believe that just what is it you want me to believe are you trying to make it difficult Ella if you won't tell I will yes I'm sure Amy will supply all the lovely details it was all your fault anyway Ella if you hadn't left him for a stupid board meeting it's not like I'd taken anything you really cared a lot about Amy oh I know what you are thinking but it isn't so I didn't plan anything it just happened oh crummy L you need to look at me that way I didn't mean to do anything besides it doesn't give you any license to treat me like dirt that's what you're doing you treat me like dirt I'm going to my room not excellent I tell you left him alone you didn't you know there's a game that we men like to think is a game played exclusively by the ladies it's called conversational bridge so just for a minute let's listen in on a round of this fascinating game being played at Mrs. Johnson's home don't turn round now but is that may sound as if the next table didn't she used to live next door to the Johnson's years ago yes she just moved back to town looks wonderful doesn't she so young goodness wonder how she does it I'll say one thing she certainly has lovely skin hurry girls they're waiting for us to finish this home well our bridge players might be surprised to learn how very simple Mrs. Saunders beauty care really is she just follows the same easy routine that thousands of pretty women all over the USA are finding so effective ask her about it and she'd tell you here every night I take a luck soap active lather facial and often take one is a quick beauty pickup during the day to I find Luxe toilet soap has wonderful active lather it removes dust dirt and stale cosmetics thoroughly leaves my skin looking beautifully fresh here's what I do I pat the rich lather lightly in rinse with warm water then with cool and pat dry with a soft towel these luck soap facials really work women who've tried luck soap facials say they're delighted with the way they leave skin feeling smooth soft why don't you use this gentle care regularly for 30 days remember this important fact Luxe toilet soap is the beauty soap used by 9 out of 10 screen stars the world's loveliest women that's proof positive it's as fine as gentle as soap as money can buy get three cakes of Luxe toilet soap tomorrow now our producer mr. de mille act two of cheers for Miss Bishop starring Martha Scott as Ella Bishop and William Gargan as Sam Peters with Mary Anderson as Amy the little house near midwestern campus the two old friends Ella Bishop and Sam Peters are talking quietly the room is filled with memories some gay some sad memories of a day when Sam and Ella were young they were to be married in June and it was June when Dale Thompson took Amy away as his wife I wanted to run away to run away and hide never had to speak to another soul I sent my resignation to President Corkman he came to the house just received your letter Ella I thought it easier to write you see mother and I are going to New York President Corkman it's an assistant librarian's position I see well of course it is a hard job teaching it never pays much I know and lots of the time it's a headache wondering if it's worthwhile why President Corkman you can't feel that way you're inspired I mean you give young people courage and confidence ideals oh I'm trying you see Ella I heard a blink and talk at Gettysburg and he talks sense you know we've got something wonderful here in this country the idea of people being free but it's got to be taught and retaught to each new crop of youngsters the value of freedom Ella your father homesteaded on this prairie remember what his first car and look yes it was small and green you couldn't believe it would ever grow that's it and human beings are harder to raise than corn but when they're raised if they're raised right they're worth a lot more perversal well I certainly didn't intend to deliver a lecture of course we must accept your resignation but are you sure your New York library needs you as much as our own seed corn here in Midwestern President Corkman may I have that letter I've changed my mind right home for me getting quickly oh Sam what is it isn't Bob no I'm afraid it's going to be a shock Amy's back Amy she's going to have a baby come back alone yes she's alone there's nothing to be frightened about Amy he just left he just went away and he didn't come back oh we didn't know I was gonna have a baby I was going to tell you should have told him I didn't love me never loved anybody but you the doctor says you need rest you will be kind to me won't you well all I've got in the world this is your home Amy go to sleep now doing I'm stirring the water well it won't boil any quicker for that just leave it alone Ella why does it have to you know does it always take this long oh no I well then what's the matter there isn't anything wrong is there Sam please I'm very busy give me that small kettle I've got to go up mother mother show right poor little lady you like to see the baby she's fine healthy girl a girl now sure miss Ella there holding the baby comes natural to you miss Ella I'm going to keep her I'm going to color hope as I watched her year by year growing into a lovely young woman I was proud do you remember Sam when she first entered Midwestern about 1900 I remember her first day in school she ran over you with a bicycle no that wasn't hope it was a girl in a class and I've been accusing hope of it for you I was coming along the walk in front of old central in the next thing you know I was lying in a flower bed nobody heard here no but I'm mad as I had a cheap freshman aren't you yes ma'am then don't you know that entering freshman are not allowed to ride their bicycles on the campus yes ma'am but I thought you mean you should have thought a pretty mark against you before you even get into college that is if I were going to take the time and trouble to report oh thank you ma'am I'm terribly sorry well sorry myself shouldn't have lost the temper come and see me when you get home sick Central Hall Ella Bishop now scat and wheel that time yes I will goodbye you sure you're all right oh I'm fine thank you well then perhaps I could come to your office to miss Bishop I have messages for you from three of your former pupils they took extension work on to me at Columbia why you must be John Stevens who has been looking forward so much to meeting Ella Bishop well we're so excited about having you join our staff I planned a very elegant reception a little welcoming tea in my office very dignified well it's just tea time now isn't it come along yet no your young sophomore is late as usual hope and what about your bow hope you really must oh you don't have to worry and Ella when the kids at college ask me if that's a romance between you and Johnny Steven please hope oh do you object to me calling him Johnny I think he's terribly attractive don't you and Ella hope if you've any idiotic notions about Professor Stevens and me hello folks any customers for a sleigh ride oh good evening Sam the roads are slick and the moon is bright and you're out of luck I call Sam I'm going skating with Richard and and Ella's expecting hope is expecting Professor Stevens for an academic evening good night folks good night is Stevens coming Ella bringing in your book won't you stay and listen Sam you could do with a little brushing up don't know why I've never had more feeling for books wish I had don't wish it I wouldn't change you for the world he wouldn't marry me either but you may yet unless this fellow Stevens Sam I want you to help I must tell you something what is it oh but there's Stevens has a wife a wife she's in Virginia they haven't seen each other for some time oh well why doesn't he get a divorce how wonderful to find someone in Oak River who doesn't shudder at the word oh if it's for your happiness thank you Sam excuse me good evening Ella I've been trying to persuade Sam to stay and meet your new friend Mr. Barry isn't it yes the little minister I'm afraid it's out of my class now if it were Frank Mary well the meeting had only one witness a weaver and he said solemnly afterwards they didn't speak but they just gave one another a look and I saw the love light in there beautiful isn't it the life of every man is a diary in which he means to write one story and writes another would you mind reading that again just the last sentence the life of every man is a diary in which he means to write one story and writes another suppose that's true isn't it we dream so many beautiful things but most of them never Turkey and Maple City for a clandestine dinner and we'd both be dismissed if they found us out and I love it don't you more than I can say but I have to ruin it Ella I had a letter today to read you just one paragraph oh no John not tonight it has to be tonight I know I was never the right wife for you but I can never consent to a divorce you must know what it would mean to my family I am sorry I can understand what about us that they may seem your special wine for the lady or Vito thank you Seiko Vito I should know but I don't little Italian town or Vito it's sunny warm it's planted in warm sunlight I remember once seeing a beggar there with a beautiful flower in a ragged hat he was perfectly happy a beggar with a flower in his ragged hat I stayed there for weeks and weeks I ate chestnut bread with the peasants and drank the new wine and I was perfectly happy Ella why can't you sail for Europe in June why can't I join you there you're up with you I could sail first and join you in Italy will you will you John a special flower for the lady thank you Jack John will you take me home now we've had three wonderful hours in or a to there are some people who never go there's no time in or Vito why can't we stay is it asking too much too much or too little I don't know I only know that I would stay also gladly John if I could follow my heart but you and I being as we are they'd be tomorrow and sometime we'll be glad we spent just this little time in or Vito goodbye John flowers you're forgetting them thank you flowers for the lady the wonderful lady it's been perfect all of it haven't you forgotten something too forgotten a kiss special kiss goodbye John goodbye my darling or Vito so you're a teacher you set yourself up to carry a beacon for boys and girls to see by who will present Martha Scott and William Gargan in act three of cheers for Miss Bishop now I'm going to see if Sally here knows her ABCs what did you say mr. Roy well I want to see if you know your ABCs Sally let's start with a what does a stand for a oh I see what you're leading up to a stands for active lather of course Luxo's active lather right now how about B what does that stand for oh I know beauty bath B stands for the wonderful beauty bath Lux toilet soap makes good for you now how about C that's easy C stands for Lux soap costly perfume say you get an A plus and a gold star tonight Sally now if you can tell us just why those ABCs are so important you can go to the head of the class that's easy Lux toilet soap active lather is important because it does such a thorough job yet it's gentle as a summer breeze that's one reason why active lather facials are such a wonderful beauty aid they remove stale cosmetics every trace of dust and dirt leave your skin feeling soft and smooth and help you keep it that way we might add Sally the famous Hollywood screen stars like Irene Dunn and Claudette Colbert say they never neglect their daily Lux soap beauty care because it helps them keep their skin as beautiful to look at as Hollywood's million-dollar complexions have to be but I hadn't finished about those ABCs Mr. Ruit I was going to say that a daily Lux soap beauty bath is important because it protects daintiness it makes a girl sure of skin that sweet as for sea Lux toilet soap costly perfume why it's made of 34 different ingredients all combined and blended to give an exclusive flower like fragrance fragrance that cleans and of course if you want to go to the M now M stands for Lux soap mildness and I'm afraid that's all we have time for Sally but the things you've said certainly add up to one important fact Lux toilet soap is a quality product it's as fine a soap as money can buy yet it costs only a few cents a cake so this soap that nine out of ten lovely screen stars use is a luxury every woman can enjoy I hope if any of you ladies in our audience haven't a supply on hand you'll make a note like this now tomorrow three cakes of Lux toilet soap to help me keep skin beautiful and to make me sure of skin that sweet now mr. DeMille returns to the microphone curtain rises on the third act of cheers for mrs. Bishop with the gathering dusk the present has vanished into the shadows of the room and the past emerges clear and vivid in the memory of Ella Bishop hope was just 18 when she became engaged with Clark she told me one day about a wedding dress that her friend had worn her mother same evening I brought hope up to my room and gave her my dress and the bridal veil that I had never seen you could have it made over anywhere you like they're yards of material oh I wouldn't have a change for world but it was never finished no it was never finished oh and Ella and Ella darling I never thought this was it for you yes I know I shouldn't ask but well you know I I always thought that you and Professor Stevens made in that fashion no dear no of course not but he did resign so suddenly last year and so many people thought so many people have so many wildly romantic thoughts my dear but do you like the dress oh I couldn't have dreamed a dress I'd rather be married in unless well well you're not old and Ella not really old are you sure you won't well yes darling I'm very sure new here is this where you register no that building over there thank you ma'am oh do I have to pay my entrance fee first no anytime this month all you have to do in there is to sign your name or make a cross thank you ma'am I ain't got no money until next week to get me a college education my pap is selling to with a finest pair of Jenny mules in a whole state of North Carolina let her shine I sort of suspected you were from the south yes and what's your name John McCree but you can just call me snapper well I'm Ella Bishop I teach freshman English and you could do with a little snapper yes I'm I reckon I could Ella Bishop President Corcoran you're looking bonnie Ella did you have a good summer good enough how's everything with you with Scotland just as beautiful as you remembered it just as I remembered it even to the misty moisty where they and Brussels the exposition well I had rather sad news in Brussels Ella oh yes I'd arrange to John Stevens there you remember Stevens well just before we were to meet I heard that he was killed in the train wreck in Italy yes what is it I never knew no one knew you've changed a lot in the next few years yes I grew better and old 1998 President Corcoran resigned and President Watts took his place I seem to feel all my friends slipping away from me didn't like President Watts and I thought he didn't like me I must insist that every member of the faculty carry out my ideas I demanded certain changes in the curriculum and I've made him president but you haven't made them interesting to your students you're calling me a bad teacher now look here present what have you're asking me to resign I'm not I know from your past record how valuable you could be but the college right now is at a turning point can go ahead or it can slump to nothing it can't remain as it is a hobbled ahoy and fathers cast off clothes I won't listen to you anymore I'm sorry that's all you had after 25 years of teaching you dare tell me I'm a bad teacher well you can go ahead and ruin Midwestern but you're not going to humiliate me a hobbled ahoy and fathers cast off clothes that's what you said well if this college was good enough for President Corcoran it's plenty good enough for you Mr. Watts good afternoon good afternoon President Corcoran President Emeritus or is it Emeritus I was always going to look it up and sit down Ella dear sit down I've been meaning to come and see you oh I should have come to see you now that I've retired you're the busy one oh President Corcoran why Ella bless you what's wrong my dear oh that man what oh so that's it do you know what he said about our college he called it a hobbled ahoy in fathers cast off clothes he did a hobbled ahoy in fathers cast off clothes well that's pretty good Ella he's right my dear you see you and I we knew the first stop so naturally it looks big to us now it is big it's magnificent compared to what we started we but we are too close to it Ella now what's this come in with a fresh viewpoint fresh as the word always talk about modern methods there what Midwestern needs Ella well even you my dear could do with a bit of modernizing oh no no no I'm not criticizing my dear oh no no no I know that you've got a heart and mind and spirit as potentially young spring itself President Corcoran what you don't know about handling people me and old maid young as spring and me loving it and loving Midwestern too way I do love then stay and help our driving friend what is a driver Ella you see that's why I picked him the passing of President Corcoran was a great shock he died as he lived quietly beloved by everyone who knew him in the following year I lost mother Hope and Richard were living in California you were the only one I could turn to say faithful old dog train hope the daughter was born in 1924 it's hard to believe that she's a young lady now old enough to be a sophomore at Midwest hello Gretchen I'm just surprised to see your favorite grandly I haven't bothered you in ages I'm not surprised anything these days what's on your mind my pet oh love hmm what a novelty this is it's a man I met in Chicago he's quite a well-known explorer but and Ella he's married I see can't he get a divorce no his wife won't agree to it it wouldn't be an open scandal I could go along as a member of the expedition secretary or something oh and you can't know I think I can understand yes almost anything but this you've been content to say in one spot but I've got such a yonder go places magic carpet places rich wong exciting and Ella you're not listening oh yes I am it must be your own decision dear and there's one thing you must consider the most important thing of all reputation no you'd be cutting yourself off for motherhood that's what's stopping me I think that any woman who's half a woman would oh forgive me and her and beside you had much to bring up darling I had your mother I remember the first time I held her in my arms she was practically brand new and she was crying and I was terrified to pick her up but I did she stopped crying and began making little contented peeping noises like a chicken that was so satisfying and the feel of her was too that warm little body against mine but but it it couldn't be good flesh of my flesh those are thrilling words question you're right of course I can't go with him one slightly used magic carpet for sale cheap thanks great I don't mention it any time I go again how long have I been talking Sam oh a couple of hours living in the past again I will not live in the past as you share a Sam will drink to the future the future well I'll be getting along al no sit down can't I did I probably couldn't get up and besides I'm expecting three more old bachelors for dinner and bridge old bachelor doesn't give you a twinge of conscience well anyway if you feel like a hand later I might it there well if you do just how I say am I will oh I met president Crowder on my way over he asked me if I give you this note thank you Sam good night my dear miss Bishop I would greatly appreciate your calling on me tomorrow at your convenience the recent meeting of the board of trustees a resolution was passed recommending the retirement of faculty members of a certain you haven't even started to dress I'm not going and Ella it's the last dinner in old central hall they're going to tear it down tomorrow I'm sorry dear I just decided after all I've been to 51 alumni banquets 51 times have I sat through an hour of bad food and three hours of bad speeches it's no good to it you're not fooling me one bit darling I know how you must feel sort of the well if you do know how I feel you'll run along like a good child have a good time and leave me here with my well my New Yorker I want to catch up on some Broadway plays now that I'm retired and a lady of leisure I may get to New York yet sorry lamp high but you've got to come tonight Gretchen I've absolutely decided and I've absolutely decided to you're coming to the dinner so go on and get hurry and Ella do you realize I'm over 70 I don't believe it where the orchids I brought you and stick them on all right why's that pit no not at the waist pads on the shoulder much snappier I must above all things be snappy Sam waiting for it evening I'll hello Sam I cornered you to take my arm gonna make an entrance ready it's all for you well you're the guest of honor keep a stiff upper lip Anton Rajek astronomer extraordinary winner of the Nobel Prize mr. Rajek ladies and gentlemen I am sure that this bishop will remember the day when I a simple farm boy said to her my life's ambition is to be a great astronomer or if she doesn't remember I could manage to trip over another chair now John McCrae United States senator this bishop probably doesn't remember senator McCrae but if you just call me snapper she might but I'm sure she'll never forget the day that I announced English ain't what I come for miss Menor field world famous historian my ambition in life is still to be just like you miss Bishop miss elevation for your irreplaceable gift of human sympathy and because you exemplify to all of us what the American spirit can be your university bestows on you the highest degree in its power I won't even try please say that I've had a long life I've seen the brave the gallant and the kind they keep coming on the best in this country so now for no central and I are retiring to make way for modern buildings and methods it seems an appropriate time to quote the words of our great founder words that inspired us when I was very very young wisdom is the first cousin to freedom and freedom is the glory of our nation and our people so here's to our nation she's young she's growing too fast she makes a lot of mistakes but somehow she does manage to keep her people free may she take me home excitement tonight a little too much for you you just rest now take it easy good old dog tree always thinking of me Sam there's a question you've been wanting to ask for stop don't you go answer in any questions till they're asked see I've got scads a time L all the time in the world all the time on cheers for Miss Bishop and at this moment our chairs are for Martha Scott and Bill Gargan and the fine performances they gave tonight thank you Mr. Mill I'm happy to be back in this theater again and the same goes for me CB it must be rather strange sensation to grow 50 years younger mother and the twinkling of an eye from 70 some odd to 20 some odd 24 to be exact Mr. DeMille but that was the part I like best playing Ella Bishop when she was 70 I think I'll have a lot of fun when I'm that old won't you Bill I'm looking forward to it Martha well I'm somewhat closer to it right now than either of you and the prospect doesn't bother me one bit you'll probably celebrate your 70th birthday CB by directing a television scene with 2,000 extras mostly Indians that's the right smart idea Bill I'll put it on the calendar you should work for CB in a picture sometime Martha he took me to it on a trip to Hawaii to make four frightened people that sounds like a vacation not work what part did you play I was one of the four frightened actors don't let him fool your mother he was a tower of strength well he certainly wasn't cheers for Miss Bishop there's just one thing more I have to say Mr. DeMille and that's about luck soap I think women everywhere are grateful for the help it gives them and caring for their complexions I know I am I've used it for several years but I think a day or two would be enough to convince anyone just how good luck soap is there aren't many people left who need convincing on the subject of luck so Martha but I'm confident we'll do it what's on the boards for next week here CB a full hour of action adventure and romance bill but we have a name for it and the name is flight command and we have three other excellent names to Robert Taylor Walter pigeon and Ruth Hussie the original stars of the Metro Golden Mayor picture the plays a roaring drama of the United States Navy in the air of the fighting men who wear the wings of the Navy and of the women they love I thought it was a thrilling picture Mr. DeMille and I'm looking forward to hearing it on the radio good night good night good night our sponsors the makers of Lux toilet soap join me in inviting you to be with us again next Monday night when the Lux radio theater presents Robert Taylor Walter pigeon and Ruth Hussie in flight command this is Cecil B. DeMille saying good night to you from Hollywood Martha Scott will soon be seen in the Columbia picture they dare not love heard in tonight's play were Griff Barnett as Corcoran Fred Mackay as Dell Fred Shields as John Stevens Shirley Ward as Mrs. Bishop Kathleen Fitz as Gretchen Betty Jean Haney as Hope and Tobin as Minner Hans Conrad as Radcheck Lou Merrill as Watts Bob Burleson as McCray Earl Ross as Crowder and Celeste Rush as Stenner our music is directed by Lois Silvers and your announcer has been Melville Royce is the Columbia broadcasting system


Hey everybody, Matt here for late in sports cards ripping one box of 2022 Panini prism baseball. This is for Matt M Good luck Matt. It's blue mojo rookie Josh Lowe Rookie blue Stephen Kwan. This is to 35. That is snake skin rookie Otto Aaron Ashby fearless red Javier Baez is debut signature Seth Romero Rookie blue Alex to Gotti rookie Bobby Whit jr. Andre Jackson rookie red Tatees. This is rookie lime green Andre Jackson. There's wander Shane Baz Silver rookie insert and cutter Crawford rookie red Nick Allen Trey Mancini blue Spencer Torkelson. This is rookie Otto Vidal Bruhan Nice rookie blue wave to 60 Wander Franco There you go Matt Very nice blue wave wander rookie TJ Friedel rookie blue Alex to Gotti rookie red It's cutter Crawford rookie silver Rez and rookie Otto Silver Joe Ryan you go Matt Leo Rios red That'll do it for your box. Appreciate the purchase Matt. Let's get these right out to you


This is stock number 7J346A, we are here at Summit Automotive in Fond du Lac, Wisconsin. You're new and used Jeep headquarters. Today we are checking out this super clean, like new 2017 Jeep Renegade Latitude. This vehicle has the 2.4 liter four cylinder motor which pumps out 180 horsepower from this HD video. You will be able to tell that this Renegade is like new all the way around inside and out. It has the 17 inch factory painted alloy rims with the continental cross contact 21560R17 tires. These tires have about, I'd say 95% of the tread left on them. And I say that because the car has only got about 3,000 miles on it. Glacier silver metallic is the color, you can see it has the factory fog lights, front bumper is absolutely perfect, no dents, stings, cracks, or scuffs on it. The hood is very very clean as well, passenger side fenders in excellent condition, no scuffs or scrapes on this rim either. And as you go down this side of the vehicle you can see just how clean the body is, how reflective and glass like and mirror like that paint is. We take these HD videos because we sell a lot of vehicles out of state and we want to make sure our out of state customers get the same treatment as our customers who are here. So very clean down this side of the vehicle and this is definitely the best way to see the vehicle if you can't make it in person because it's like you're right here looking at the vehicle with me if you have the HD on. We shoot all of our videos in 1080p so turn it on HD right now if you can. Has the capless fuel fill which is a really nice feature. This one has the Power My Sky Roof so both of these panels do come off and stow in the back. As we go around to the back here you can see the rear bumper is absolutely perfect, no dents, stings, scuffs, or cracks on it. Under gate is an excellent condition as well. Take a look at the back storage area, more of the same very clean back here, carpeting is an excellent shape. This one does have the Beats Subwoofer back here. This is the bag for your My Sky Roof pieces and then underneath here is the tire inflator kit and then some more storage space. Those seats do fold down flat or flatter for extra storage. This is just a manual closed rear gate, does have the backup camera right there. And as we go around to this side of the vehicle just as clean as the passenger side, like I said we want to make sure that you get the most accurate representation so you can make a smart buying decision that you're dealing with the right car and the right people before you even get here.  There are no rips, there are no tears on these seats, both of these seats are heated. You get a power driver seat with factory lumbar, factory all-weather floor mats throughout the vehicle, power windows, power locks, and power mirrors, and of course those Beats audio speakers. You also notice that the speaker is in the shape of a carabiner, one of the little Easter eggs that they put into this car to make it fun. As you can see this vehicle has 3,305 miles, another thing is they have the red line in mud for your red line indicator, which is kind of neat, has auto headlamps, Bluetooth audio controls on the heated leather wrap steering wheel, cruise controls on this side, it has the 5.0 touchscreen radio, AM, FM, and Sirius XM radio capabilities. You also have an AUG's and USB jack down there, and then this is where you control your four-wheel drive. You have an auto snow stand and mud feature, as well as my favorite, the four-wheel drive lock feature. Keyless entry with remote start, dual climate control, here are your heated seats and heated steering wheel buttons, and then of course the rest of your climate control is right there. Passenger all-weather floor mat, passenger seat is heated as well, no rips or tears on that seat. This vehicle has never been smoked in, and we up here, we have the Power My Sky Roof, so you just press this button, and that roof opens up like so. Now that piece can be removed as well, so that you could take both pieces off to have an open sky or a My Sky Roof. Not today, it's about one degree out, but in the summer when it's nice. This one also has side-courtnair bags, and you can see that the headliner is in really nice condition. We'll take a quick look at the back seats, and then we will check out under the hood as well. Back seats are just as clean as the front seats, no rips or tears, or stains back here, very very clean. It has the latch child safety system. I do like, you get the Jeep kind of embedded into the seats right there, pretty neat. These seats do come down, there's a little latch up here. Pull that down, and you can see that they go almost completely flat, which is excellent if you are carrying a lot of extra stuff with you. Finally, we have the 115 volt, 150 watt plug-in down here, and all-weather floor mats throughout the back of the vehicle. We'll take a quick look under the hood at the 2.4 liter multi-air motor, like I said, 180 horsepower on this vehicle. Engine-based, very clean, runs very smooth. This vehicle has been fully-safetyed and inspected by our Chrysler-certified technicians in our state of Wisconsin-certified inspection. And to see more pictures of this Jeep, or one of our other 400 new and used cars, trucks, SUVs, minivans, Wranglers, Renegades, we're one of the largest Jeep dealers in the state of Wisconsin, so come check us out, all at SummitAuto.com. If you want to make this Jeep year, just give us a call right now,<PHONE_NUMBER>, for one of our sales associates to make this Renegade year today. Once again, that number is<PHONE_NUMBER>. Thanks again for checking out the video. If you like it, want to check out more videos of all of our Jeep products, go to youtube.com. SummitAuto. In fact, in a second, you'll see a link to subscribe to our YouTube channel on your left, a link to more used inventory videos like this one on your right. And if you haven't been to our website on the bottom, a link to this vehicle on our website, click those, check them out. Remember to like, subscribe, and share, and we'll look forward to helping you with this super clean 2017 Jeep Renegade latitude. Once again, that number to call is<PHONE_NUMBER>.


This study found that during the perinatal period, up to 25% of women experienced difficulties in relating to their child. These difficulties were linked to the mother's own attachment style and her relationship with her partner. Additionally, it was found that these difficulties were more likely to be seen in women who had a history of depression or anxiety. Furthermore, the quality of the mother's relationship with her parents was linked to how she related to her baby. It was also found that women who had a secure attachment style and close relationships with their partners were more likely to breastfeed their babies. Finally, this study showed that psychotherapy could help provide reassuring, restorative interpersonal experiences for women experiencing difficulties in relating to their children. This article was offered by Amanuela by NCRD, Francesca Angaretto, Alberto DiStefano, and others.


Honourable Ministers, Secretary-General, Chairman, Excellencies, Distinguished Participants, Ladies and Gentlemen. Mr. Tsia, I stand here on behalf of the Government and people of Solomon Islands, and I bring warm greetings to all Member States represented at the ITU Planetary Potenary Meeting 2022. I particularly wish to congratulate the Government and people of Romania for being a wonderful host to this auspicious event at such a magnificent venue and at such a trying time. Since the COVID-19 pandemic, the world has become a significantly different place for all nations, and Solomon Islands is no exception. As a small island-developing state, 80 percent of our population live in the rural areas of our nine provinces scattered across 720,000 square kilometres of ocean, with very little access to essential infrastructures, including ICT services. Telecommunication is primarily by mobile with a mobile penetration rate of 66.3 percent, a mobile broadband penetration of 30 percent, and a fixed broadband penetration of less than 0.2 percent. In addition to the presence of connecting our remote and isolated islands, our challenges include implementing Solomon Islands' national ICT policy, improving regulatory and legislative frameworks, expanding and improving digital government, digital economy, and digital society. I call on ITU, our bilateral and multilateral partners, to support Solomon Islands' endeavours in our digital transformation, and in achieving the United Nations' sustainable development goals, including gender balance in ICT, people with special needs, and climate change mechanisms. ICT is by and large a critical vehicle in our overall development. Therefore, Mr. Chairman, Solomon Islands continue to implement its national ICT policy, institutional strengthening and capacity building. Mr. Chairman, I wish to make this report. In 2020, Solomon Islands deployed the first fibre optic submarine cable system connecting Sydney hub in Australia to Solomon Islands, consequently elevating international bandwidth constraints from 3 to 6 GB per second and allowing a potential capacity of 20,000 GB. In 2021, we introduced the volume pricing system on the fibre optics submarine cable, giving wholesale customers the option of volume pricing, charging from traffic instead of bandwidth, as a result a broader measure of the retail cost of data source, a 40 percent decline in prices from 2020 to 2022. In 2022, Mr. Chairman, we will be able to finalize the Solomon Islands National Broadband Infrastructure Project, with an investment of US$70 million into the construction of 161 broadband towers. These investments will increase the mobile coverage from 64 percent to 90 percent, and internet penetration from 30 percent to 80 percent in five years, increasing rural access of ICT services and products, as well as enabling service delivery in education, agriculture, health, digital finance, tourism, fisheries, and early warning response capacity in Solomon Islands. Mr. Chairman, I wish to acknowledge the support of ITU to Solomon Islands, especially in the development and implementation of the National Emergency Telecommunication Plan and the National Cybersecurity Policy, and hopefully in the future the Smart Islands program, and also we intend to increase our attendance to the ITU technical training. In closing, Mr. Chairman, I wish to submit to you that Solomon Islands is always mindful of our context as a small island developing nation and a least developing country. And as much has been said about the least the last mile and connecting the unconnected, as a region the Pacific is arguably the least connected, and certainly the last mile in so far as ITU is concerned. It is therefore my humble submission to the incoming leaders of the ITU that greater and meaningful and tangible attention and cooperation be accorded to our region. It is true we are indeed only as strong as our weakest link. Our endeavor therefore as a nation and as a region is to ensure that our link with ITU is stronger through strengthening relationship, meaningful partnership and enhancing collaborative efforts. Mr. Chairman, with these few remarks, I reiterate the sentiments echoed by my fellow Ministers and Excellencies at this plenary. And sincerely congratulate the ITU for a successful event. And I wish to thank our outgoing Secretary General and Deputy Secretary General and the official bearers, Mr. Johnson as well, and for the hard work that you have made over the four years and in the achievement over the last four years. I bid you all success in your future endeavors, and I thank you one and all.