Hello, I'm Jürgen Hauser from the BMC Helix business workflows product management team. I want to show you the highlights of our 1811 release. Attachments related to a task can now be added directly to the task itself. Let's navigate to a task. This screen shows the task. By clicking on the edit button, I bring up the screen that allows me to actually add an attachment. This attachment button here is new. I click on it, it brings up the file chooser. I select this image for example, click on open and the image gets attached to the task directly. I simply have to click on save and here we are. The attachment is directly related to the task now. Cases can have attachments in various places. For example, directly on the case level, like shown on this screen here, there can be attachments in the activity stream, like shown on the right hand side and there can be attachment as part of tasks. This makes it hard for an agent to figure out where are all the attachments in a case. We've added a new feature that allows an agent with one click to get an overview of all attachments. Let me click on this new button. This brings up this attachments plate that shows all attachments of this case. It shows it in a created date order. So you can easily find out when it was added to the case. Then there is the type and also where it is attached to. You can see if it is in the activity stream. You can see if it's on a case level or on the task level. You can actually go in and search. You can search for example for PTO. That only shows you the files with that. If you have some specific forms that you want someone to fill in, that's one thing. The other thing is you can also go in and select an attachment and to actually download it by simply clicking on this download button. Business workflows now provides more flexibility regarding where in your org structure support groups are located. For example it is now possible to have a support group under a business unit or a department. This means that in various places there are now four fields instead of two. Let's take a look for example at the assignee of a case. They are the old assigned group, an assigned company field and there are the new fields, business unit and department. Let's change the assignment for this case. The change assignment plate now has two additional drop down lists. One for the business unit and one for the department. Similar drop down lists are available on the case access tab. If you hover over the icon of a support group that had access to a case, the tool tip shows you where in the org the support group is located. This is just one of several places where the new org structure is actually visible. Other places are tasks or the ownership of case templates and task templates. The new global company configuration allows to create application configurations that are available to all primary organizations. The benefit is that they have to be created only once and not for each individual primary organization. Here I'm showing the creation of a new case template. As the case company I'm going to select global. That means the case template is available to all other companies you can see in this drop down list. The global company option is available in several other places including service targets, email templates, flow sets, approval maps. Thank you for watching a demonstration of BMC Helix business workflows.


As ITTT has been providing high quality TEFL courses in many different formats since 1998, we are without a doubt one of the market leaders in this specialized field of teacher training. Despite this extensive experience, we do not rest in our laurels, but instead we're continuously at improving the overall quality of our courses and the services we provide. In the years since we developed our first TEFL courses, tens of thousands of trainees have graduated with us and gone on to have amazing adventures teaching English in countries all over the world. Since we first started out providing TEFL certification, the English language teaching world has moved on at a rapid pace and we have kept abreast of that pace by continually developing new and improved courses, materials and methods of study. Our current range of courses and the services we provide are certainly the most comprehensive and user friendly we have offered to date. But to keep up with an ever changing world, we continue to evolve in order to give every trainee the very best start to their new teaching career. As we have been helping potential teachers to get TEFL certified and ready to head overseas to teach English for many years, employers around the world are well aware of our courses and certification. In fact, many employers actively seek out our TEFL graduates because they know they will have completed a highly respected course that has prepared them for life in an international teaching environment. This recognition applies to all regions of the world as our long list of graduates, going back many years, have taught in almost every country you can think of. In years gone by it was possible to jump on a plane to almost any destination and find work as an English teacher without having any previous experience or qualifications. However, those days are now long gone and a reputable TEFL certification is seen as mandatory in most countries, particularly those that offer the best paid jobs and comfortable working conditions. If you're looking for an overseas teaching adventure that will also pay off financially, a highly respected TEFL certificate from ITTT will help you to stand out from the crowd. All ITTT online TEFL certification courses are accredited by leading institutions in the world of English language teaching, including the Paris College of International Education – PCIE. The PCIE is a higher education institute that is recognized by the Paris Academy as a degree-granting organization.  Through the PCIE, our online TEFL courses have been evaluated and have successfully met all the criteria necessary to be accredited by this prominent and highly respected institute. Accreditation from leading institutions such as the PCIE is just one of the many reasons why ITTT online courses are among the most popular in the TEFL world. Knowing that your online certification meets all the professional standards set by an independent body means you can get on with your studies with confidence and look forward to a bright and exciting future as a TEFL-qualified teacher. One of the major advantages we offer our course trainees is the fact that all our staff members have experienced what it's like to take a TEFL certification course and to live and work as an English language teacher overseas. From our in-class teacher trainers and online tutors to our booking office and post-course support team, we have all been right where you are now. Initially, we know it can be difficult to choose the right course to suit your future plans, which is why we are happy to offer all the help and advice we can before you make a final decision. Once your course is underway, our highly experienced and qualified in-class trainers and online tutors will be there to guide you through the materials to ensure you fulfill your potential and reach all of your study goals. Having been through the same challenges, every member of ITTT staff knows the best way to move forward in any given situation, so you can rest assured you will always be in good hands. Although your ultimate success as an English teacher will be down to your own hard work, it surely can't hurt to have an experienced and dedicated team on your side from day one. At ITTT, we put a strong emphasis on customer care as we know that getting all the information you need and then choosing the right course to suit you can sometimes be a difficult task. If you have any questions regarding our TEFL courses or have any other pre-course queries, you can contact us via a wide range of convenient platforms. Our online contact form is a simple and effective way of sending your questions in and we will do our best to get back to you promptly with all the answers you need. You can also chat to one of our friendly and knowledgeable staff members via WhatsApp or Facebook Messenger. On our contact page, you will find several phone numbers that you can contact us on directly, depending on your location. You can even arrange a call back from us at a specific time of day over the phone or via a range of online services. No matter how big or small your question, we will be happy to help as you are unlikely to be the first person to have asked it. No matter where you are in the world, our international 24-7 customer care service is always on hand to take the stress out of your TEFL certification. Completing an online TEFL course could not be a more user-friendly experience thanks to our unique online study platform. Once you have signed up for a course, you will receive a code via email that will give you exclusive access to your own personalized dashboard. Through the dashboard, you will be able to navigate your way through every step of the course with ease as all the materials and assessment strategies will be at your fingertips whenever you need them. Crucially, you can access the dashboard from any location with an internet connection and via any device you like, such as a PC, laptop, tablet or smartphone. Not only will you find all the written materials necessary to complete the course on hand via the dashboard, you can also choose to download them and print them out for offline study. At the end of each unit of study, you can then access the required assessment directly through the dashboard. Each unit assessment consists of a multiple choice test that is very straightforward to use and provides instant feedback on your results. If you want to find out more about TEFL courses and teaching English abroad before you sign up for a course, check out our free downloadable information packs. The ICTT brochure is a great place to start as it contains a wealth of information regarding our wide range of training courses, so you can make an informed decision about which one is the right fit for you and your future plans. Is an in-class TEFL course in a tropical location the best way for you to start your overseas teaching adventure or would an online training course suit you better? Download the free brochure now to find out more. Once you have swatted up on our various TEFL course options, you should then take a look at our free e-guide to TEFL, which covers the wider world of teaching English abroad. From the basic requirements of teaching abroad to the best methods of finding, applying and interviewing for jobs around the world, the e-guide will make sure you know where you stand. You will also find a handy guide to all the main countries where TEFL teachers are in demand. Under each country segment, there is a brief overview of the local job prospects as well as an estimate of the average salary you can expect to earn. So what are you waiting for? Download the e-guide to TEFL and take the first step towards a new career in teaching English abroad. If, like many people, the idea of an end-of-course exam fills you with dread, you have nothing to fear with our online TEFL certification courses. All our online courses include ongoing assessments as you work through the materials, removing the need for a final exam at the end. Each course is divided into separate units with a multiple-choice assessment to conclude each section. Once complete, you then move on to the following course unit. There is no need to hit a required pass rate on each individual assessment either, but rather an average requirement of 75% across all the course unit assessments. Provided, you reach this realistic assessment level, you will graduate from the course and receive your TEFL course certificate. Thanks to this user-friendly approach to assessment and the flexible nature of our online TEFL courses, trainees should be able to work through their studies with minimal levels of stress. Instead of worrying about an end-of-course exam, you should find you are able to comfortably work through the course and spend a bit more time planning your overseas adventure. Nobody likes small print, as it can catch you unawares and cost you additional money that you had not bargained for. At ITTT, we do away with all that nonsense and show you the full cost of every online TEFL certification course in plain sight right on our website. Whichever online course you choose, you can rest assured that the advertised course fee is all you will have to pay as we have no hidden costs to worry about. The course fee advertised will include everything you need to complete your training and get you ready to start teaching English wherever you choose. The advertised fee for our online TEFL courses includes all the written materials and video access that is relevant to your course, as well as the high-quality certificate that you receive once you have completed your training. We even cover the cost of posting your certificate to you wherever you are in the world. The one and only additional cost is if you choose to have your certificate sent by Express Delivery, which has a small fixed fee to any location. Other than this optional extra, which is unnecessary for most graduates, you will have nothing else to worry about once the initial course fee is taken care of. Do you want to start a new career teaching English abroad but are concerned that you lack experience and qualifications or are simply too old? Don't be. As far as we are concerned, the international market for TEFL qualified teachers is so fast that there are plenty of great opportunities out there for everyone. Previous teaching experience is certainly not an issue, as the vast majority of people teaching English overseas have never worked in a classroom before they took up their existing posts. Equally, having a degree is also not essential to your potential success in the field of English language teaching. While there are a few countries where government restrictions mean that only degree holders are eligible for jobs, there are far more that have no such regulations. Many potential teachers also worry that their age might go against them when looking for a TEFL-related job. Once again, there are a few countries that have a mandatory retirement age for teachers, but these are far outnumbered by those that are happy to employ teachers regardless of the age in their passport. At ITTT, we have trained many thousands of teachers over 50 years old and beyond who have gone on to have great success in classrooms around the world. Regardless of your background, academic achievements or age, you are welcome to join any of our TEFL courses, because we know that every fluent English speaker has the potential to become a great teacher. As the market for teaching English abroad is so big, there are a huge range of opportunities out there for people of all different nationalities and backgrounds. In many countries, there are multiple job openings available for every TEFL-qualified teacher, which is one reason why non-native English speakers generally have no problems in the international job market. In fact, of the many thousands of teachers who graduate from our courses every year, there are more non-native English speakers than there are native speakers. No matter where you were born or what your native language, as long as you are fluent in English, there is no reason why you cannot go on to have a long and successful career teaching English. Non-native English speakers will also find that they enjoy certain advantages over native speakers. In many cases, you will likely have a better understanding of the mechanics of English, as you have had to learn it all from scratch. Many students of English also find it easier to learn from a non-native speaker, as they can often have a greater empathy with the learners in their classroom due to their own previous experiences. The bottom line is, being born in a non-English speaking country should be no barrier to your dreams of teaching English abroad or in your home country. One of the major attractions of our online TEFL certification courses is the flexibility they provide. As each course has no set study times or specific targets, you are free to set your own study timetable to fit into your own unique set of circumstances. If you have existing work, study or family commitments, there is no problem as you can study as much or as little as you like whenever you have a free slot in your schedule. There are no set times when you have to be online or any scheduled online classes that you need to attend. Simply log into your personal online dashboard any time you like and spend whatever free time you have available on the course. To ensure that the information covered in the early parts of the course is still fresh in your mind once you have worked through all the materials, there's a six-month maximum time limit from the day you get started. Within this generous timeframe, you are under no pressure whatsoever. It is entirely up to you how quickly or slowly you study. To ensure you are able to access your online TEFL course dashboard whenever it suits you, it is available on any device you have to hand. You can log in via a PC, laptop, tablet, or smartphone from any location you choose, as long as you have access to the internet. This high level of flexibility allows you to make the most of any spare time you might have day or night, seven days a week. If you are away from the internet for any reason, you can also download the course materials to your device so you can access them whenever you need them. You might even want to print them off if you prefer to study the old fashioned way. Our online TEFL courses also come with a range of teaching videos covering many subjects that are included in the written materials. These videos provide an extra insight into each subject and can really help to reinforce each individual course topic. Once again, for ease of use, these videos can be downloaded onto any device so you can watch them as many times as you need in any situation. By choosing an online TEFL certification course, you are in no way compromising on the theory of English language teaching, as they cover a wide range of essential topics. Our most popular course, the 120 hour TEFL certification, includes in-depth units on all the main subjects you need to know about before you start your first teaching job. A great deal of coverage is given to English grammar subjects and how to teach them in the classroom. These include the tense system, conditionals, modals, passive voice, and much more. Initially, these subjects can seem a little scary, but there's nothing to fear as our high quality materials will guide you safely through each topic. Another very important part of teacher training is classroom management skills. Regardless of the age or nationality of your students, your job as a teacher will be that much harder if you are unaware of the basic methods for organizing and controlling a classroom. Once again, this is covered in detail during our online courses. All ITTT TEFL courses come with extensive and in-depth materials that are designed to gradually build your knowledge as you work through the course. Although the materials cover a wide range of key subjects, they are put together in a way that is informative, interesting, and easy to follow. So you should never feel bored or bogged down with too much technical information. By keeping our materials current and avoiding the bland dullness of some educational courses, we aim to provide a learning experience that is rewarding and fulfilling. At ITTT, we design our courses with the ultimate goal of ensuring graduates are fully equipped to enter the classroom on their first day with a spring in their step feeling ready and able to deliver a lesson that is both professional and enjoyable. To make this happen, we constantly review our courses and materials to ensure they are up to date and in tune with the latest developments in the English language teaching world. Whichever course you choose, you should find that it ticks all the boxes required by international employers and provides an enjoyable way to kickstart your journey teaching English abroad. Regardless of which online Tefl courses you choose, you will have the option of taking a tutored or a non-tutored version. Unless you are particularly used to distance learning, an online tutor is generally recommended as it provides you with access to a professional tutor whose one and only focus is to guide you towards successful completion of your training. No matter how big or small your problem or question, your tutor will be there to provide all the answers and guidance you need to keep moving through the course. To ensure that our tutors are able to provide the assistance and expertise you need throughout your Tefl course, we only employ highly experienced tutors who have extensive knowledge of life as an international English language teacher. All our tutors have lived and worked overseas in a variety of different classroom environments and they possess a range of advanced teaching qualifications such as the diploma and TESOL. Having an online tutor to guide you through your studies is an extremely popular option as your tutor will know exactly what you're going through as they will have been in the exact same position themselves in the not too distant past. For many great benefits to taking an online Tefl certification course and one of the most popular is the fact that it can be taken from absolutely any location around the world. As long as you have access to an internet connection and a device to run it on, you are in business. As all of the written course materials and instruction videos can be downloaded for offline use, you do not even need to have a continual internet access to successfully complete the training. Similarly, while some people have access to a powerful personal computer, this is not a necessity as our online courses can be just as easily taken using a laptop, tablet or smartphone. How and when you choose to study is also in your own hands. To allow for maximum flexibility, you get to set your own study hours as there are no formal lessons or times when you have to be online. This is also important when you consider that our trainees are spread all over the world in every different time zone. An in-class Tefl course is highly practical in nature and ITTT we ensure that our online courses also cover as much practical content as possible. Throughout each course, we cover a wide range of theoretical subjects that are important in developing your teaching knowledge. However, we also do our best to make each subject come to life as you will experience it in your future teaching career. Specific teaching skills that are essential in creating a productive learning environment such as lesson planning, classroom management and testing procedures are all covered in depth to ensure you have a rounded understanding of both the theory and the hands-on nature of EFL teaching. To further enhance the written materials contained within our online courses, we also include access to a number of practical videos that should help to give you a better understanding of how to deliver your lessons in a real life classroom. These videos are designed to work alongside the written materials to further enhance each subject. For even more free Tefl related content, check out our YouTube channel where you will find over 2,000 videos covering a wide range of subjects. You will find videos looking at different Tefl courses and course reviews from some of our previous graduates. There are also many videos that provide teaching ideas for different areas of English grammar and videos that cover essential teaching skills such as lesson planning, teaching methodologies and classroom management. We also look at some of the most popular teaching locations and provide tips on getting the most out of your new home away from home. Our range of insightful videos is growing all the time, adding a visual angle to all our other forms of information for those thinking about taking a Tefl course in the midst of doing a course or graduates looking to find their first job as an English teacher abroad. Whatever your current situation, take a look at our videos page because you might find just what you need to take the next step forward. And don't forget to check back often as the world of Tefl never stands still and neither does ITTT. In recognition of the hard work you put into our Tefl courses, every course graduate will receive a high quality and boss certificate as part of the overall course fee. Each certificate we issue includes a unique certificate number which can be used by potential employers or government departments to verify that it is authentic and you are indeed a fully certified ITTT Tefl graduate. Anyone who wants to verify your certificate can go to the Certificate Verification page on our website, enter the required details and get an instant result on its authenticity. This is an increasingly useful tool for international employers as it provides a quick and easy way to catch out the small minority of cheaters who try to get by on a fake or copied certificate. With a genuine certificate from a well-respected course provider, you can be confident that all your hard work will be more than worth it. No matter where you want to live and work as an English language teacher, your Tefl certificate from ITTT will be your passport to the very best teaching jobs worldwide. As soon as you have completed your Tefl course, your high quality certificate will be put in the post and sent to wherever in the world you want it. However, if you are in a real rush and you don't want to wait for the postman to arrive, we can also send you an instant copy in PDF format via email. This is a handy option for anyone who needs to prove they have completed the course to an employer or government office before the original certificate arrives. As our certificates are sent to all corners of the globe, it is not always easy to predict how long each postal delivery will take. If you think you might need your certificates soon after finishing your training, simply let us know and we will immediately send out an electronic copy. And don't forget, the postage cost of your original Tefl certificate is covered in the course fee to any worldwide location and the PDF copy is also free of charge. Whatever your teaching plans, there's no need to wait around with ITTT. Although every course graduate will have their Tefl certificate sent in the post as soon as they have completed all sections of their course, we cannot guarantee how long the delivery might take to different destinations. For most people, this is not a problem, but if you are on a tight schedule and really want that certificate in your hand as soon as possible, we can arrange an express delivery option via DHL. This optional extra is available for a small fee to any location across the world. For most of our course graduates, this extra expense is not necessary, but if you need to prove your qualification to a potential employer or government office and don't want to wait, it could be money well spent. Alternatively, a temporary electronic copy of your Tefl certificate might be sufficient in many cases, and we can arrange this for free in an instant. Simply let us know if you need either of these alternative options and we will make the arrangements there and then. If you want to get your Tefl journey started in a hurry, you can rely on us to make it happen. If for an employer, government office, or just for your own peace of mind, you require additional authentication with your Tefl certificate, we have a few options to choose from. Firstly, our online course certificates can be verified through the verification page on our website. Your employer or the local education authority can enter your certificate number and your name should appear, along with your course graduation date. Secondly, you can have a notarized copy of your certificate printed, stamped and signed by a Thai notary public, as Thailand is where all our certificates are printed and posted from. This official copy can then be sent to you along with your original Tefl certificate. The fee for the notary public service is 45 US dollars. A third option is to have a copy of your original Tefl certificate authenticated by the ITTT registrar and then have it countersigned by a notary public at the same time. Once again, both the original certificate and the verified copy can then be sent to you anywhere in the world by post. The fee for the registrar verification and notary public authentication is 95 US dollars. Although most of our graduates do not require these services, we are on hand to get them sorted out if and when required. As an ITTT Tefl course graduate, you are able to issue a high quality certificate of completion to any English language student who completes a series of lessons with you. Each certificate allows you to enter the name of the student, the level of language class they completed and how many hours of study the course involved. Every certificate you issue has a unique identification number and a box where you can enter your own ITTT certification number.  Being able to offer an official certificate of completion to your students means you can potentially stand out from the competition if you are teaching in a crowded and competitive market. They can also provide additional motivation for students in the classroom as there will have something to show for the effort they put into their studies. Essentially, having these unique course completion certificates in your toolbox adds one more strength to your bow as a professional Tefl-qualified teacher. If you choose to attend an in-class Tefl course at one of our many international training centers, the certificate you receive at the end of the course will be validated by Lamar University, Texas. Lamar University is part of the Texas State University system and is accredited by the Southern Association of Colleges and Schools Commission of Colleges to award degrees at the associate, bachelor's, master's and doctoral levels. Through Lamar University, your Tefl course will be seen as the equivalent of a three-credit undergraduate university course. An official transcript for the course is also available for a small additional fee should you require it. This additional validation is another reason where you can always rely on our Tefl certificates to set you on the right path towards a rewarding and successful career teaching English at home or overseas. Thousands of ordinary people just like you have already done it, so what is stopping you? As part of our commitment to our trainees, we do all we can to ensure you have the best chance of finding a suitable teaching job after you graduate from your chosen Tefl certification course. To help make this happen, we have a wide range of post-course services available to anyone who requires them. We can offer practical help with constructing an effective CV or resume and cover letter as well as provide leads on potential jobs around the world. Every course graduate also gets exclusive access to our own database of employers, many of which are always keen to recruit from our alumni as they know and trust the quality of our teacher training. Once you have tracked down the job or jobs that you want to go for, we can help out with advice and guidance on preparing for an interview and a trial lesson if the employer requires one. We can also take a look at any job contracts you are offered to ensure you are getting a reasonable deal and are not signing up for a less than reputable position. And the best news is that all this assistance is available to every one of our course graduates for as long as you remain in the world of English language teaching. By starting your Tefl journey with us, you get a lifetime commitment to job assistance that could take you to places you never even knew existed. Although we pride ourselves on providing the best Tefl certification courses on the market, we also do all we can to ensure our graduates have the best choice of job prospects once they have completed their training. Our lifetime job assistance program includes a wide range of great tools to help you find the perfect job in the right location for you. One of these tools is the job postings we provide across our websites and social media platforms. Our job listings are updated every single day, so you will always be one step ahead of the competition when it comes to landing your dream job. As a long-established Tefl course provider, ITTT has made many contacts with employers across the world that are keen to employer graduates. As they know, they will be knowledgeable and ready to teach their own class from day one. Thanks to these contacts, we often have unique job listings that you won't find on any other website. With a Tefl certificate from ITTT, you don't just get the qualification you need to start teaching abroad, you also get access to potential job opportunities from all corners of the globe on a daily basis. As an extended part of our lifetime job assistance program, we also maintain close partnerships with several of the top recruitment companies operating within the Tefl world. Through these long-established and well-respected companies, you can find teaching jobs around the world without much of the hassle associated with applying for jobs directly. By using a recruitment company, you can typically arrange a teaching position before leaving home, which can be a real comfort, particularly for those who are new to teaching and traveling abroad. Job applications and interviews are generally done over the internet, and paperwork, such as visas and work permits, are usually taken care of for you. Another big benefit of using a recruitment company is that it won't cost you a single cent, as it is down to the employer to pay for the recruiter's services. You can also register with more than one company to give yourself a wider choice of potential jobs to choose from. Once you have completed your Tefl course and are ready to get going, a recruitment company could be the best option for you if you want a straightforward and efficient route into teaching English abroad. At ITTT, we have many ways to help you find your dream job, wherever in the world it might be. At ITTT, we don't just sell you a Tefl training course. We also guide you right through the entire process from start to finish. Initially, we can help you decide which training course is the right one to suit your future plans and give you advice on how to approach your studies. Once your studies are underway, we will be right by your side as every course comes with the option of an online tutor whose main focus is to ensure you successfully complete the course.  As soon as you have completed your training and are officially Tefl certified, you will no doubt be looking to lend that dream job somewhere around the world. Luckily, our guidance doesn't stop once we issue a certificate as we also provide an exclusive job assistance program that provides a whole range of help with finding and securing that all important first teaching position. As if that was not enough, our job assistance program is available to you for as long as you continue your career in the field of Tefl. Whenever you feel like a new challenge or simply want to head off to a new destination, we will be there to offer all the help we can. The world of Tefl branches out into several specialized areas that require a unique set of skills and specific knowledge on the part of the teacher. To ensure all of our course graduates can access these potential lucrative markets, we have developed a range of specialized Tefl courses that are designed to build on content of a standard Tefl certification course. Our courses in teaching young learners and teaching business English provide all you need to expand your international job options into these two major areas of teaching English abroad. As well as giving you extra knowledge and skills, they also look great on your CV or resume. Another area of Tefl that is rapidly expanding is teaching English online. This option is particularly popular with teachers who are unable to head overseas due to unavoidable commitments and would like the opportunity to work from home. It can also be a great way to gain initial teaching experience before setting off to teach English abroad. There are hundreds of thousands of potential students worldwide and many different platforms and agencies that you can use to get your online teaching career off the ground. Would you like to work from home? Be your own boss and earn good money. If you are a native English speaker or you're fluent in English, now is the perfect time to earn a living working from home. Get Tefl or TESOL certified and start teaching English online from anywhere you like. And when you are ready to travel, you can also teach in countries all around the globe, living and working abroad. Get started today, visit www.teflcourse.net, apply to get Tefl or TESOL certified and start your new life. By choosing an in-class Tefl course, you will have the option of gaining your qualification in any one of a number of amazing locations around the world. Whether you prefer to visit a major world city such as Bangkok or Solona or Beijing or a popular tourist destination, such as Gran Canaria, Manuel Antonio or Phuket, ITTT is got you covered. There are in-class Tefl course locations in Africa, Asia, Europe, North America and South America. So wherever you live, there is a good chance there is a training center in the region. Of course, not everyone chooses to take an in-class Tefl course in their own backyard. Many people take the opportunity to visit a destination they have always wanted to go to and so kill two birds with one stone. Another bonus of taking an in-class course option is that all our training centers are situated in areas where the demand for qualified English language teachers is particularly high, which makes your chances of securing a good job after the course that much higher. Our training staff can also help with your job search as they will have an in-depth knowledge of the local job market. Whichever course location grabs your interest, you are certain to have the adventure of a lifetime. In-class Tefl courses have many highlights, such as in-person instruction from professional teacher trainers and invaluable teaching practice with real English language students. On top of these major benefits, there are also a few extra bonuses on offer at some of our training locations. In many cases, our training staff are able to arrange free airport pickups which can be a great help if you're visiting a new country for the first time. The knowledge that you have transported to your accommodation arranged in advance means you can sit back and relax during your journey without worrying about finding a taxi, bus, or train on arrival. Although the in-class course does involve some hard work, there will still be plenty of time to let your hair down during the evenings and weekends. Most of our training centers organize a welcome dinner at the start of each course where trainees and course trainers get to meet each other and enjoy some local food and drinks in a fun and relaxed atmosphere. The combined Tefl course provides a unique blend of online and in-class study that is perfect for some trainees. Once you have completed the online component of the course, you then get to attend one of our training centers for a limited time in order to gain some invaluable teaching practice in a real language learning environment, as well as further instruction from our professional teacher trainers. If you choose the combined Tefl course option, you get to pick from a number of great training center locations. The in-class section of the combined Tefl course consists of 10 days of study with the middle weekend free if you choose our centers in Bangkok, Phuket or Rome. At our centers in New York and Paris, the in-class section lasts for eight days straight. With these great locations to choose from, many trainees take advantage of their visit and incorporate a bit of extra time to enjoy the local sights and attractions. 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Good morning folks. I'm Dennis Brothers from Robert University and let's talk a little bit this morning about solar and poultry farming. Solar for commercial poultry. A lot of talk has been going around about solar. It's becoming more and more prevalent, more and more popular across all industries. Commercial poultry is certainly one industry that can take advantage of some of the benefits. So let's talk a little bit about solar. Interesting quote from a national renewable energy laboratory that more energy from the sun falls on the earth in one hour and is used by everyone in the world in one year. So that tells us that there's a lot of energy out there that we can capture. So just a question of how do we capture it? And more importantly, how does its capture figure into the business model of commercial poultry? So we're going to talk about that today. Here's a couple of pictures from a typical poultry operation with solar installed. So you have inverters and switches and meters. And over here on the chicken house we have panels mounted on the chicken house. We'll talk about that in a minute. But basically, as far as the business model is concerned, you have two basic opportunities with using solar. You have what we call net energy metering. And these net energy metering programs vary by state and vary by utility within a state. And these are all contracted terms and have limited controls on what you can use and how much you get paid. And then there's also what we call behind the meter or net billing. This is a different type of business model. And these can be limited as well. We'll go into detail about what these are here shortly. But just some basic information first about solar for poultry and about solar energy in general. This is solid proven technology. It's been around since the 1950s. And panels are proven to last a long time. The actual panels themselves that capture the sun's energy and convert it into electricity. They are proven to last a long time. In matter of fact, all the pounds you purchased today are typically warranted for 25 years and actually 30 years is becoming the norm. And they've been proven to last longer than that. They don't just quit after 30 years. There are panels out there that have been tested that have been in the field for over 50 years and are still producing electricity. But the warranty guarantees that these panels will produce at least 80% of their new production capability out to that 25 year term. So that's you have a guarantee production on these panels. And then the inverters that convert the panel energy, which is DC or direct current, it converts it to AC or alternating current, which is the type of power we use in most all of our poultry housing operations. These inverters are are warranted typically for 10 years. Some are for 15 years. You can buy longer warranted if you want, but typically that's not necessary because after, you know, they'll last longer than that warranty and typically even if they don't to purchase a new one is going to be less expensive. Over time, when you look at the time usage, then buying a longer warranty and as time goes on, inverters are going to improve more efficient, so forth, so on. So you just as good to take a standard warranty and replace the inverters after 10, 15 years. Low minus requirements like solar system, particularly a net metering type solar system. There's no moving parts, well, or very few, you can get some pounds that have some of the parts we'll talk about in a minute. But they're very much they're modular sturdy, you have damage to a piece of a pound you can replace one section hundred place the whole system. The systems are very safe as long as they're installed properly by reputable solar installer. They're very safe. They operate just in silent the background once you install the system, you will never know it's there. It does this thing and doesn't cause any problems. There are many mounting options. We try to use what was otherwise be unusable space. Sometimes that is on the roof of the chicken house. There's a lot of land up there, you might say places to mount panels and that's a consideration. But also you can mount them on the ground on racks on the ground. That's also a good option. I'll talk about the various pluses and minuses of that. Some of the negatives perhaps is that the initial cash cost to put in a system can be high. A typical poultry farmer is going to put anywhere between 50 and 120, 150 kilowatts of solar and typically they get that installed at today's prices. You're looking at somewhere between $1.75 to $2.00 a watt. So at those numbers, if I put in a 50 kilowatt system, which is 50,000 watts, $1.75, I'm looking at $87,500 for that system. So it's a long-term payback. Typically the systems according to how the metering operation is can payback between 10 and 15 years, sometimes less, sometimes longer. But the payback is very dependent on many things. That's part of the trickiness or the tricky part about trying to install a solar system. You've got to look at incentives you can get. Are the government incentives that you can get to help lower that cost? What are the electricity rates that you're dealing with? A very simple thought is if you're paying a lot for electricity, then you can generate that electricity. If you can generate it cheaper than you're paying for, then it makes really good sense. Or if you can generate it close to the price you're paying for, it can make really good sense. But if you're already purchasing real low-cost energy from the utility company, then it makes paying for a solar system much more difficult. What kind of meeting agreements? Which all plays into that buy-sell equation. And then are there size limitations? Some utility companies put size limitations on the system that you can put in to get into certain agreements. So all those play into the payback of a system. Talking about incentives, right now there are two main incentives to consider. One is the federal income tax credit, where the federal government is offering a deduction against income tax based on the cost of a solar system. Right now that rate is 26% of the initial purchase costs can be deducted from income taxes owed. So what's the problem there is if you don't owe any income tax, then you may not be able to take advantage of this credit, at least not immediately. One good thing about these credits right now is the law stands as they are bankable up for a period of time. So if you don't owe tax this year and you expect you may owe taxes five years from now or 10 years from now, then you may be able to reach back and get this credit at that time. So you may not lose it completely, but you may not get to take advantage of it up front. That may change with the new bill back better law or bill that's up for debate. If that gets passed, there are some indications that that could change you on forward. So it's something that you can keep your mind, keep your mind at looking at in going forward in the future. Cost share programs are available, but they're limited. The one most applicable to a public shoulder situation is the re grant the rule energy for America program. And that is a 25% cost share it's reimbursement so you have to spend the money first and then hopefully get the grant. It's competitive. And it is limited. You have to, you have to apply for the grant. If the funding runs out before your time comes up, then you won't get the grant, but you've already spent the money so that's something to consider. Most poultry farms have a really good chance of qualifying for this grant. It takes an effort to make the application we recommend you contact a professional service provider that understands grant writing to help you write these. Have you with these grants. There's also a loan option where you where you get a low interest loan. It's also available. Then the meeting agreement. This is the biggie. This is the thing that really makes or breaks most solar for poultry opportunities. Primarily, this is governed by this state and you need to find out if your state has a net energy metering policy and what that policy is those are set by the public service commissions usually or the legislature. They can change. They can change over time. So you need to be aware of what that policy is. Does that policy require utility companies to pay for your excess solar you put on the grid and how much are they required to pay for it. And those net net energy metering laws address those things some states not have net intermediate net energy metering laws at all. And if they don't have that law and it's up to the each individual utility company to decide what they will do. After if we have behind the meter or net billing in your state without a net net energy metering law, then what the utility companies can do is can be a broad spectrum of possibilities from nothing to fairly good deals. You just have to know what those are. What does net energy metering mean? Let's go over this definition as we go forward. I typically don't like to put big definitions on PowerPoints, but this is a good one or electric customers who generate their own electricity. That's what we're doing. If we're putting in a solar system, we're generating electricity. Net metering allows for the flow electricity both to and from the customer typically through a bidirectional meter. And when the customer is generation, the power you're producing in the solar system is more than your use. Then that electricity flows from the customer back to the grid and it offsets electricity that was consumed by the customer at different times during the building cycle. So what that means is if I'm producing electricity during the day and I'm not using all of it, it goes back to the grid. And under net energy metering, that electricity is calculated, is kept up with. There's a meter that meters that. And then say that night, I'm using a bunch of electricity that I'm pulling back from the grid and I wouldn't be paying for. At the end of a set time, those two numbers are reconciled and I get to apply my produced energy that I didn't use to the energy that I purchased and it offsets it. So that's net energy metering. The customer uses excess generation to offset electricity that your customer otherwise have to purchase at full retail. And it says here net metering is required by law in most US states. Well, maybe that there are a lot of states have a net metering law of some sort, but that law is highly variable. Some states do not have net energy metering at all. Talk about behind the meter or net billing. And billing is what you get when there is no net energy metering law designated otherwise. They can mean different things to different utility customers. Each utility typically has their own distributed distributed energy generation programs, what they typically call them. If they don't have to operate under a net metering law. And sometimes local loan coops even have more finer details of what they can or they will and won't do. So what does net billing mean? Well, your power generation offsets power purchased from the utility company if you are able to use it. So if I'm generating power and I'm using it, that means I don't have to buy that power from the utility company. I get that benefit. And then utility company pays you for excess because there is a federal law that requires them to pay you something for your excess. The key is how much and how do they reconcile it? Under net billing, you don't get to bank any excess. You don't get to hold it and apply it later. And when they true up or how they how they calculate the difference in excess and used is very important where they do hourly or monthly or annually makes a big difference. Most of the net billings are going to do it hourly or instantaneously and that tends to play towards their side and not yours. And then what they pay you for the excess when you're not using is typically what they call an avoided cost. It's roughly a wholesale rate. It's often less than a wholesale rate, but that's a rough way to think about it. It's less than a retail and overlooking at avoided costs for cost rates across many utility companies, we see that that is usually somewhere in the 20 to 30% of the retail price. For example, the Alabama Park Company, the avoided cost rate currently they posted at 2.4 cents per kilowatt hour. The average cost of electricity retail in Alabama is about 11 cents. So you see the difference there once you pay for versus what they will pay you for your excess. Why does that make a difference? This graph here and we see on our red line, this red line represents the actual power usage of a poultry house throughout a year. So what are you seeing? We see a flock of chickens, we sell. See a flock of chickens, we sell. See a flock of chickens, we sell. You get that cycle because we're not using power consistently in the chicken house. It varies with the flock age and with the flock cycle. Our little purple, yellow and blue bars here represent solar generation of three different sizes of solar systems. So what do we see? You see there are areas where we're generating power and we're not using it because we're using down here, but we're generating up here. So all this is excess. This would be going back to the grid and you would be getting paid something for it. It could be low avoided cost. It could be retail if it's net metering. And then places where I have usage that is above my generation, what's happening? Well, I'm getting retail value for this generation because I'm using it and not having to buy this much from the power company. But all this up here, I'm having to buy from the power company. Now, let's look a little closer at a different graph that maybe make us see a little bit better. Our blue line is our load line. We just took a 60 day period from the previous graph and blow it up so you can see it. What do you see? We see we got generation and then night time comes and there's no generation. Next morning, we got generation. Next night, no generation. So that's the intermittency of solar energy. So everything, all the generation that is under a blue line, we're getting the benefit of retail value because we're not having to buy that from the utility company. So everywhere we have above it, that's going back to the grid. So like in this 60 day period, we see we've got as much or more power in these two systems that are going to going back to the grid. But you see the two systems vary. I got a smaller system. I have more area above my generation and less above my usage. Whereas the larger system, I've got a lot more above my usage. But keep in mind, I had to pay for that larger system. So that's where we have to look at where the sweet spot that we actually make money with a system. So in this graph, all generation above load, which is up here.  That's below my usage. I get the value of retail because I'm not buying that from utility company. It's it's it's I'm generating it myself. So the cost of that is broken down from the cost of the system. And then, of course, any load that I have above generation like right here, we have a little bit that's above our generation. I had to buy that at retail. In this case, I'd use 11 cents, for example. So we see we're having to balance these two things. Now, let's look at net energy, net energy metering versus net billing. Here's another 30 day cycle. For instance, this is just one month of generation over under usage. What do we see? We got some periods where we had we had generation above our usage toward our system size. It could vary. And we have areas where we had usage above our generation in the same month. So what does that mean? Well, if I'm in a net billing situation, then every day or every hour, that difference is reconciled on an hourly basis. And I don't get to bank it. So all of this extra in these green bars and a little bit in these large bars, where it was reconciled and paid for that day. I didn't get to apply this over here, this big empty spot. Now, if I'm in net metering, particularly if I'm in a monthly or an annual reconciliation period, let's just use monthly. The power company adds up all of these, this extra green line. It adds up all this empty space and it reconciles those two. So in net metering, I get to apply this extra to pay for this over here at some but better than wholesale rate, usually one to one. The same as I would pay for it retail. So that makes that monthly bill look a lot different if I'm in net metering, net energy metering versus net billing. So knowing what's going on with your utility company is very important. The utility company pays you for excess in net billing, but it doesn't pay you retail necessarily. Often it's going to pay you that wholesale rate. And it's all based on how they, how they reconcile most of the net, that billing will be hourly. And often utility companies will limit a system size. Let's go back. What if they limit you to 60 kilowatts on your farm? Well, that changes the story. Then if they allow you to put a larger system. So the size of the system allowed in, in that billing is important. But also if I'm in that billing, I may not want to put a larger system. Why? Because if I produce way, way too much of this cheap, cheap solar that I'm giving back to the power company at a low rate, but I'm having to pay for the larger system that produces this, that relationship between how much it costs me to produce it versus how much I'm getting paid for it could not be in my favor. So in this case, it may be more profitable to have a smaller system in a net billing situation because the majority of the power that it is producing, I'm getting the benefit of getting full retail for it because it falls under my usage line. Also, some states or some utility companies may charge you a fee to install solar on your farm. And this can be very, very negative against solar system. If they charge you a fee, for instance, when you tell the company charges $5.41 per install kilowatt per month, that means if I put that smaller 50 kilowatt system, I'm going to pay them a $270.50 fee per month just to have the system on their grid, whether it produces power or not. That fee can make a solar system unfeasible. Let's talk a little bit about tax incentives and cost share. We talked about this a little bit earlier, 26% of a total install cost against incomes, taxes owed. It is one year retroactive and up to 20 years affordable. That could change. That could change with the new federal laws if they go into effect. Of course, the REAP program will talk about that. We'll reimburse with 25% cost share. It's competitive. You need to seek a technical service provider. You can get online, look up REAP grant. You can get on the USDA site. They can direct you to some of those technical service providers. So let's look at some economics. Let's look at some numbers. If we take a farm of the current southeastern model in southeastern broader belt and say a 54 by 500 house and we use that demand model we have. We have that first real colorful graph, that big red line. If we use that data as our farm demand and we say we're going to buy a system, let's say we're going to get a real well priced system at $1.50 install and we're going to put in 50 kilowatts. We'll consider our local utility. I'm going to use Alabama. That's where I'm at. And we use their large ag rates, right? A 15 year loan at 5% interest. And I'm going to look at the 25 year net present value evaluation. What that means very simply is I'm looking at in 25 years will this investment pay me more than investing it in something else and they set this count in interest rate. So basically if a 25 year net present value is positive if we consider time value of money, inflation, inflation of cost escalation, interest rates, all those things put together, if my net present value is positive, it means that investment is positive versus putting that money into something else. And we use a net billing example. And then we'll talk about the differences in a net metering and net billing example, the differences in NPV. And then we're going to look at whether without a solar fee. And I'll use 541. I've seen $3, $4 or the different fees. So we'll look at whether or without a fee and whether without incentives. So let's go down the line here. Worst case scenario of that for that farm, if I'm in net billing, I get no incentives and I have to pay the solar fee. As you can see, that's a losing situation. Losing situation. Don't spend your money there. Well, what if I'm in the same net billing, but I can get a REIT grant and I can use income tax credit, but I still have to pay the solar fee. Once again, losing situation. That's where the solar fee can make or break the solar system on a poultry farm. Once again, remember we're in that billing, so we're not getting full retail for all that excess. That makes a big difference. The two things that make the difference here is net billing and solar fee. All right. Well, if I'm in net billing, I get no incentives and no solar fee. Well, it's a little bit better, but it's still not good. You can see how these things interact, how they change the economics. Well, now finally we get some profit. Net billing is still not the best meeting situation, but I can use the tax incentives and I can get a REIT grant and there's no solar fee, but now I make some profit. You look at these two here, two and four, we see the effect of a solar fee directly. Makes a big difference. Net billing. Let's go on down there and get the rest of them on here. Go through them real quickly. What if we change the system size? Net billing, a larger system, get tax incentives and REIT grants. PUS has got to pay the solar fee. That's the worst situation in the world. Why? Well, if a small system is unprofitable in this situation, a larger system will be even more unprofitable because I've got to pay for that larger system. Well, same situation, but no solar fee. Well, now we've got a little profitability to talk about there. The solar fee makes a big difference. What if we put in a smaller system and I can't get incentives and I don't have to pay a solar fee? Well, unprofitable again. So you see that all these variations make a difference in the bottom line of the solar systems. You need to know these things. Let's look at net energy metering. The best metering opportunity. Don't have to, you know, don't get incentives. That's fine, but I have to pay up solar fee. Not good. The best situation, if I'm in net metering, that's not the best situation, but a good situation. I'm in net metering. I get incentives, but I still have to pay the fee. I make a little bit of profit. So what would you think the best profit is? Of course, it's net energy metering. I get incentives and there's no fee. Now I get to make a nice profit on my investment. So you have to know all these situations and what it means to your farm. What do you need to know then? What kind of distributed energy program does my utility company have? Is it net metering? Is it net billing? What are the rates for excess power being purchased? When do they reconcile those numbers? Is there a size limit? Is there a distributed energy fee, a solar fee? Are there other restrictions to know? That's the things you need to know before you go down the road of deciding to put solar on your farm. And then you need to know about it, incentive opportunities. Talk to your accountant. Investigate the rebrand. You're likely qualified, but there's limited funding and it's competitive. And then finally, farm specific demand profile. We, in all those examples, we used one farm demand line to compare them to. Your farm demand could be different. You have to match your farm demand to the local solar generation profiles and make the right decision specifically on system size. You have to put the right size in that is most profitable giving all of these other things. You got to put the right size in that maximizes the high-value solar that you get to receive a retail benefit for and minimizes any low-valued excess solar that you're only going to get avoided cost or lose. What that means is just because someone tells you, hey, you can put a 200 kilowatt system and you can offset all your power that may not be the best option for your farm under your current situation. A lot of times, somewhat smaller options are more profitable than the larger options. So just keep that in mind. Appreciate your time. Like I said, my name is Dennis Brothers. Auburn University. There's an email address. Feel free to send me an email. Ask me a question. I'll help you all the camp. Appreciate it. Have a good day.