Hi everybody it's Sam at Mixed Up Craft, thank you for watching my tutorial today. So this is project number six and the last tutorial for this year's Mother's Day series. I've really loved the ones that I've shared this year and this is I think just so pretty and a perfect one to finish off the series. So this has kind of evolved from the toffy box wrap that I've done. I was looking at some chocolates in the shop and I thought what a nice way to be able to dress up the packaging. So I've put together this so if I just bring it up a bit closer you can see that beautiful topper and the happy mother's day there which is done with silver embossing powder and then you just lift up these and inside you have a really nice tray of chocolates. These are lovely chocolates they're Marks and Spencer's chocolates and I've had these before they're not very expensive so it's a perfect way again to just give a nice little you know token gift but make it look really really special. I think it's beautiful I've used well I've actually made the flowers from scratch it's all using the flower forming foam and I will show you how to use that and I just think it gives such a beautiful effect and I thoroughly enjoyed making this it's been really really fun to do and that's what it's all about. So let's just get straight into the tutorial because I talk away and hopefully you'll pick up lots of tips along the way and enjoy the video. Okay so this is how the chocolates look when you buy them which is nice enough but you know we want to make it look even more special so they're a really I think really good value for money and they taste delicious and I have bought these quite a few times so what I'm going to do for the moment is just take this out carefully pop that to one side because all I want to use is the base so whatever let's just take those crumbs away so whatever it is that you're using you want to you can either take it apart this one here you can just pop out and you can line up the score lines like I done with the chocolate wrap okay so you can just deconstruct your cardstock which is probably going to be the easiest way to do this one it's reinforced I'm not going to take out the reinforced pieces because this one won't be I'm going to be adding some mats and layers which will strengthen it and once we add the side double flaps then that's going to you know work perfectly so I'm just going to bring it up to this score line here which is the actual side this is just all reinforcement so if I lay that down in the cardstock here it's coming in at bang on 11 inches so it should be 11 oh no it's actually so it's not an exact square so this is going to I'm going to cut this to 11 by 10 and 5 eighths okay so now you can see the score line here all lines up perfectly so I can see that these are one inch and actually when I lay my ruler down they're bang on one inch and I think all of them they should be yeah so everything is one inch so it's really easy now to just grab that piece of card and just score it one eight one inch on all four sides okay and then we just need to do a little bit of cutting and fold and burnish these score lines just done there is I've just cut on one side just cut down the two score lines to the first score line and then you just flip it and do the same there and then if you just take a little wedge off of each side of your tab it will just tidy it up and make sure we've got nothing overhanging and then I'm just going to grab my glue and I'm just going to add some glue onto the top of the tab and just like any other box just bring it under and bring up one of the sides and it should line up perfectly and then go around to the next one glue on the top pop it under and bring up that side and just repeat that on the other side of the box tray done and now the chocolates fit in there perfectly we're going to reinforce all this we're going to put mats and layers on it's all going to look really nice but you can see straight away just how easy it is to start to transform these chocolates which can I say smell amazing as well I am really really trying here not to eat any of these so right let's move on to the lid okay so I've done one half of the flip lid and I've also just got this piece here which is going to line the inside I just thought it looked quite nice so I've cut this one down to eight and three eighths by eight and three quarters I don't think I gave the final measurement of this one so once it's all together it's nine by eight and five eighths okay and I'm gonna like we're gonna you know put some card stock on the sides there with the cloud glue because that will just strengthen it more okay so to make one of these okay really really easy to do and I love this paper I'm using actually let me show you the paper pad this one here I've showed it before flowers blooming I picked it up at the works and it was three pound it's absolutely stunning I've made some really nice gift bags with this one as well so you want to score you want two pieces of card stock that are seven and five eighths of an inch I've got so much stuff on my desk at the moment okay so seven and five eighths of an inch by ten and three quarters and you want to score at one inch on three well all four sides actually so yeah do one inch on all four sides okay and then along one of the shorter side you would have just scored at one inch but you also want to score it two so just on one because that piece there is going to stick under the box that's going to be the side of the lid okay and this is just going to reinforce the other end so you'll see there just along one of the you know when you've got it in along the short side there just on one side score at one and two but one inch on all four sides okay so again fold and burnish the score lines and we want to do a bit of cutting so first of all along the long side with just the one inch piece you've got the one you've got the other outside there with the two one inch sections you want this one facing you and you're just going to remove the square in each corner so completely take it out and then flip it now so you're working on the other long side and what you want to do here is cut down pass the first score liner down to the second so you've got your two squares free there do that on the other side okay then remove just the top square on each side okay so you'll be left with this and then you just want to take a little wedge off of each side like that we'll just lay that down there and see what you should have again i'm going to bring in my longer scissors but what you want to do is from the outer side here but from the the corner here where the score line is you're going to cut right across to here so you're going to cut on the diagonal so we're going to create that now if you would rather draw a pencil line from the corner like i said where that score line is if you fold that under you're working within that rectangle but if you would rather do a pencil line like so okay and then follow that then you can do so i'm just going to cut from that corner you want to be you know really neat with this because it is the side and it's all going to be seen like so and then on this side here i'm going to go from this corner here actually and cut down okay so now we need to stick this together so i'm going to actually might want to take on that long part here is just take a little bit off of each and and then you're going to add glue around here and just make sure that glue sticks down and this just reinforces that bit a little bit by time we add all this on like i said in here is my kalau glue so it will make it all nice and strong and then you want to add glue to the top of both of these tabs and then just bring it under and around there and you should have this piece hanging down because that's what we're going to stick underneath the box and now you'll see we've got that nice side detail okay so now we've got the other ones you want to do that twice you will have two and you're going to see how they're going to sit side by side next i've got these two pieces here to match and layer so i've got this white cardstock which is four and three eighths by eight and a half and then i've got this lovely pattern paper which is from the same paper pad and this is four and one eighth of an inch by eight and a quarter so i'm going to stick the white down first and then that one on top so just stuck that down there and then with the bottom of this if you just again take a little bit off of each side it will allow you to kind of conceal it underneath the base of the box without anything sticking out so i'm just going to fold it out that way for a minute and on the inside here on this tab you just want to add your glue on the shorter side okay and you want to line up so basically stick that whole one inch piece underneath close the lid oh that lid closed down and then you'll be able to just push it against the base and when you lie it down open it up and then you can push it down against your um table so you see it drops down really nicely and then do the same with this one now we have the closure to our box it should overlap one of them just ever so slightly you can see they're all fits really well so let's grab the chocolates run in they sit perfectly look at that yay i love it right now i'm going to just add some decorative card i might just put white strips of cardstock on the sides actually and then we need to do the topper okay so the topper that i want to do i'm going to use the flower forming foam so this is the crafter's companion and this is your your standard kind of fun foam is two mil but this here is 0.5 mil i believe it's very very thin you can see there it's just yeah you'd almost think there's nothing too excuse if you can hear any that's the um the rain that's currently pounding against my window anyway so you can fold it in half and then in half again and i can actually get it to fit this panel on top perfectly and this is the this is the john next door it's the christmas rose but i said when i got this before christmas you can use it for anything and it creates this lovely this lovely cluster of flowers here and that's using cardstock but i'm going to use the foam and get some really nice effects and then the ivy behind is the plate die here that i've got as well so i've got my die machine here and you can just cut through those four you can probably cut through even more it's um you know because it is so fine but it cuts through really well okay so now you can pop it out and you have four of each you know shape that you've cut i'm going to keep them in their piles so i know where i am so and then these are the stamen detail which i'm still going to keep the in white i'm just going to color them with my inks which we'll do next and they do all come away they've all cut it's just as quite a few layers so just kind of wiggle it around until they all kind of come out these and you layer them all up again i'll show you that in a moment let's do this one here okay if you want to cut it and keep these sections so obviously you can you know get some smaller petals and things cut from that but that's just how easy it is to cut through your die machine okay so next i want to get these all linked up so i'm going to use the this is the harmony water reactive dies i won't be using any water but it's pink tulips a really nice color i'm just looking at my i'm going to use my little blending brushes here but i want to make sure this color is not going to run let's just make sure because i think that's a bit of brown mixed in from the brush so what you want to do is i'm going to grab one of the petals because we're going to shape all these with some heat in a moment so i want to get the color down first i'm not going to be too kind of you know careful pressures with it i'm just going to start from the middle and just kind of flick out because once these get shaped you know it's um it isn't going to matter really how you do this but you just want to kind of you know don't mind if it's a little bit darker in areas i want it to be really dark in the center but you know on the actual petals there where i'm kind of brushing it out you know you want kind of variation because that will just you know make them look more real you can see there what i've done so i'm just going to do that on all of these petals i probably won't use all the flowers on this one project but if you do them all in one go then you've got them there for something else later okay so i have already gone and done these four here and you can see just how well that ink gives them depth just by having the darker color in the centers there we've got to add the stamens so i'm going to do these i think i'm actually going to heat them white i think it's going to look really nice and you'll see here why she got an iron it's the quickest way to get the dimension you don't have to stretch them and all that kind of stuff which you can do but this is my craft iron so it's what i use for doing like my heat vinyl and um yeah you can see it's pretty pretty bad but it's perfect for this kind of thing so you want to have it i mean everybody's iron is going to be different and you'll kind of be able to gauge the temperature that you need i have mine actually quite hot it's on a silk setting so it's it's about halfway really but what you're going to do use some um tweezers and be very very careful and you just want to sit it i'm going to use my finger to pop it in place and just kind of like rub it around a little bit and you'll start to see it kind of lift can you see the the shape there that it's naturally formed and then i can just take that off it's not hot like you can touch it it's not a problem i'm using a flower shaping tool this was actually one of the ones in the recent papercraft society kit but now that is never going to go back to its flat form because it's been almost melted but can you see all that nice dimension that we've now got you see there i'm getting you know on my hand it really does lift and that's what i've just basically done and you can do it with any of the foam you can even do it with the thicker five mil foam but just kind of let it you know catch and you'll see it lift and if it doesn't really do anything don't be afraid to turn it up a bit but it just may take very quickly and then you just want to let it come off and it will kind of go a bit limp but just as it's kind of setting i just like to shape the the inside there so that just stretches a little bit but again that's now ready to go and it's it's you can feel it almost sounds a little bit crispy so it's like i said it's it's perfect now for you know starting to create nice flowers with so i'm just going to finish those three pieces that i've got there and and then i'll layer them up and show you kind of the order i stick them down just turn my eye and also should add that there is a craft eye that you can get and i think it's by sticks to so i'll share the links to it because i'm actually quite tempted to get it myself although i don't make tons of these it is nice to have there and i'm sure there are other things that you can do with it as well so now i'm going to keep my foam pad here because it's just handy to keep but you just basically want to start with the largest one first and then work your way down so that's the next largest and so on so i've just got my hot glue gun on i'm just going to pop a little bead of glue there and you just want to kind of work opposites really so i'm going to sit that one in there so they all kind of you know it's like overlap each other and then i'm going to go for one of these ones and just build it up each time trying to make sure they kind of you know you can see a bit of every leaf or every petal and then i'll do another three leaf three petal one give me words out today let's have that one like that and then i'm just pushing it down because again that will just create more dimension and then that one pop that one in there and then the last one so i've got five no yeah no five now i won't well i may use all five but i don't think i will and then we have that one let's have that one in there like so and just really push that down so we're going to add the stamen detail in a moment and that will really bring them together a little bit of hot glue on there but now if i bring that up you see of course that they're so so pretty i've got two left over there as well maybe i can just i'm going to pop that in here because i can actually might put it this one actually i'm going to put underneath because it feels like it's missing a like something there so let's do like so and then is there another one there looks like yeah that one looks a little bit that one looks a little bit odd let's just let that one set okay so unfortunately i forgot to push record but basically with these here you had all the different sizes you start with the largest first a little bit of hot glue stick it on top and then the next size again stick on top there's three different sizes and then i just used my bone tool put a little bit of glue on the back and just pushed it inside the flower there just the same way as you made the flower and you'll see you get all your little stamens there and there's room to pop a little gemstone or something in the center so we i'll do that but that's just a kind of a quick way and a cheap way if you use your iron to shape them but you can stretch them you can add other colors and things like that but there's also let me show you the other colors that i have so i've got the greens there which i'm going to use to die cut the ivy here i'm going to use this color because i think it goes quite nice with the paper and then i'm just going to pop it on my side of my iron just to give it a little bit of shape then you've got this is flower foam don't know what brand that is this company here this was from a charity shop and there's a nice selection of colors then this is flares again this was from charity shop 50p but um they do a huge range and it's always on creating craft this is periwinkle so some nice colors um and then i've got the white but white's a really good one because you can obviously change the colors yourself so i'm going to get the leaves done i'll put that on high speed but it's just exactly the same process and then i'm just going to start arranging them get a nice stamped image with mum on and finish off the topper okay so what i've done is i've die cut a four and a quarter diameter circle i've done it twice and just stuck them on top of each other and then just stuck it to one half of your lid and make sure it's the half that will overlap so this one sits on top of this one slightly okay and then i'm just starting to play around with these so i've i'm using my hot glue obviously remove the chocolates and just start placing everything down so just a little bit of glue and then just kind of feed them under that one so i want that one to be on the top the one in the middle and then i can feed in the rest of like the green ivy you know around it you just want to kind of cover up the circle i guess it's entirely up to you i mean you might if any of it's shown you might want to use more of a decorative paper or something or maybe like a silver or the holographic that would look really nice as well but i'm just kind of sitting them down there i'm going to have probably have my sentiment or something there so i'll keep that free and then just add kind of glue i mean there's no there's no kind of right or wrong just kind of you know cover the area really okay so i've finished it and i absolutely love it i think it has come together and it looks absolutely beautiful so i've done that the happy mother's day i'll talk you through what i've used and i've put it on a little wooden stick so it's like a little planter you know kind of sign like i did on the bouquet envelope box card it's just a really nice way to just add another little element onto this i've also added the butterfly and i've added these little sprigs in silver which i think work really well and then i was thinking about what to put inside the centers of the flowers and i've used this nuvo drop and this is the holiday cheer but the purple and the greens are exactly the same as the purple and greens in the paper so all i've gone and done is just literally get right into the flower and squeeze it in there until it starts to come out the top although now that's typical isn't it it's blocked i never get them blocked why's that done that there we go so you just pop it in there and just let it come up to the surface and it's self-leveling but once it dries because some of those are starting to dry now and you can see just in the center there and you get a real nice shine can you see it hit the light it's lovely so that's them that's the little sprig which is from the first of the paper craft society kits i really like that one and then for the happy mother's day i've used the apple blossom springtime sentiments this is quite new i've not long had it i've been using the happy easter already you got hello spring happy mother's day which is just a really lovely font and in that silver embossing powder i think it looks beautiful and you've got a happy birthday get real soon things like that and then the butterfly i've just taken from the butterfly band by bright rosa and i've used that one there is the in vellum on the very back there and then i've die cut two one in the same pink which was a bit of scrap from the the actual box and then in white so just thought the white really pops against the green and everything and that's in the detail there and then finished it all off with my sparkle pen this is the spectrum noir and just brush it over everything goes on darker but then it dries completely clear and i think it looks absolutely beautiful so yeah what a way to really make a box of chocolates really really special because i think they're just gonna wow i would love to receive this and you just change that for happy birthday change it for get well soon congratulations you know it will work for quite a few occasions and change all your colors and make it look a bit more masculine and you've got a really nice you know idea there for father's day and anything really merry christmas you know you can put the usual poncetta flat poncettia flowers all over this it's i love it so i hope you've enjoyed this last tutorial for this year's mother's day series this is project number six and i've really loved the ones that i've brought this year if you would like to see from previous mother's day series that i've done the whole playlist is up here and i think there's about 30 projects on there all kind of you know themed for mother's day but again you can easily change up the papers and the sentiments and stuff but there's lots of inspiration there so go and check it out if you've enjoyed today's tutorial please give me a thumbs up and if you like what you've seen maybe consider subscribing so you get to see more fun projects that i share so thank you for watching and i'll be back again soon with another tutorial bye


Going on everyone, oops, Sam here with late in sports cards. We are doing 2022 Panini Impeccable Football hobby three box full case break, number 10, random division style, my bad. Here, let me, here really quick, let me upload the, yeah I didn't even publish it. Here comes your guys' results, my bad. And this is random division style as well. Random divisions. Here's a look again at your random results. Not sure, Wahoo, I can talk to the owner and see when that's possible. Do you know what the release date is? As always, you can find these on the website under the results tab as well as the link that's in chat. Good luck here, guys. John, by the way to answer your question, I am breaking again on Friday morning. So Top's finest baseball release date. February 8th. I don't know how in advance we do pre-orders. I just don't know how many cases we're getting. That's a thing, Wahoo, because I know with Immaculate, we got a lot of it, well not Immaculate, but with Impeccable we got a lot of it. Everyone knows what teams are in their divisions. I just don't know if we're gonna get the same amount. Awesome, sounds good, John. I got your email too, John, thank you. I appreciate you, man. I'm excited, dude.  Yeah, of course. Like I said, I'm here to answer questions. I'm 50-50 here and there, so. Any questions, man? Ooh, right on top, printing plate DJ Moore. One of one that's going to the NFC South. Nice one there, see that skyhook? Niko Collins, that's going to the Texans to 50. Nasty Niko Collins, that is. Got a Jeremy Shockey, one out of 35 for the NFC East. Ice one there, that is Matthew B. Player one on the Shockey, two-color patch auto. Got going to the AMC North. There is Kyle Hamilton, wow. 22 out of 99. I don't make fun of you for entire month, wow. That's a lot of pressure. What if I don't, what are you going to do? Just make fun of me right away? Riddle him with me. Another NFC East set, how about a Micah Parsons, award winners, 21 defensive rookie of the year. That's sick. That's so sick. Holy cow, man, that's awesome. That's on that. We got London on the track, nine of 10. Drake London, going to the NFC South. Ice one there, that's nasty, man. Probably nagged this one, slow enough numbers. Face makes it so worth it. Makes it so worth it. Nice one there, the landscape signatures. And we've got, going to the NFC East as well. How about a Carson Strong, one of five, helmets and glove, I believe? Because one of these days, Shawn is going to snap. Landscapes are fire, for sure. Landscapes are fire. Nice one there, congrats NFC East. That was an NFC East box right there, they went God mode. Yeah, because you had the Parsons, the Shaki and the Strong. Parsons is kind of nasty, actually. Lane would like that one, I bet. There should be a Shawn segment on the channel, like Family Guy, what grinds my gears? Here's what grinds my gears this week. Oh man, I... It's going to be called, here's what's on the trash, the trash list this week. Who was trashed this week? Dak Prescott's 75, for the Cowboys, followed by a Mack Jones, 250 for the NFC East. And that was NFC East, what's up? Okay. It's Christopher Caffery, 30 out of 75, NFC South. Next up, we've got Mason Crosby, a Stravagant, that is 25 out of 75 for the Packers, NFC North, that is NFC North, NFC South, Tyler Algier, 10 out of 99, nice one there. Like I always say, one of the quietest thousand yard seasons in recent memory. I got a redemption to do a quick showing here. Super Bowl champion signatures, uh-oh. Card number 13, DeMarcus Ware, dude, that's awesome. I'm assuming that's going to be Broncos, but let me double check really quick. Yes, Denver Broncos, AFC West, congrats on that one, that's going to be nasty. Gary H, congrats Gary. We've got Aiden Hutchinson, 99 of 99 on the kind of a patch auto there, split on that one. Grats on that, NFC North, Kevin F, and you can bag this one right here. We got going to Daniel P, AFC South, Malik Willis, nine of 25, Helmet, Dual Helmet. Patch auto, congrats on that, there you go, Daniel. That's fantastic, man, fantastic. You imagine, but don't, Wahoo, don't rule out Tariq Wollin over in Seattle. He's an animal as well. He is so good, dude, such a great corner, such a good find for the Seahawks. Yup, that's what I was going to say, Graham. I got Wollin runner up, yup. But Hutch might get it because higher draft pick and obviously is a defensive end. So it's a little different in that sense. George Kittle to 75, followed by an Austin Eckler. Nice one there, that is three of five. Going to the AFC West. Harrison Smith, eight out of 49. Nice one there. Gotcha, Wahoo's, gotcha. Nice one there for the NFC North. So we got, that is David Ajaabbo, 35 of 75. AFC North for the Ravens. He's gonna be a stud. I love David Ajaabbo. Nice one here, AFC North again, impeccable signatures. Heinz Ward, 20 out of 25, Super Bowl champion. That's a cool card. Don't, I hate the guy, but that's a cool card.  Yeah, he's a stealer. He was a good stealer too, you know what I mean? Next up, we've got Jahan Dotson, two out of 49. Nice one there on the rookie landscape. Still a rookie, still a rookie Chavez. Another one, AFC South, Daniel Peay again. Another Malik Willis, four out of 99. Wow, two Maliks in one, or two boxes. Oh, I do force, I do. I can make that one too, yeah. And then we've got Elegance Rookie, helmet and glove autos, Aiden Hutchinson. Nice one there for the NFC North. Got some of that, NFC North. Oh, Derek Mason is my dog. I love Derek Mason, dude. Oh, he was so good. Still the Ravens all-time leader in receiving yards. Probably shouldn't advertise that. NFC North, that's hot, right? NFC North, yeah. Bar card, Drake London, 20 out of 25. Rookie Silver Bar for the NFC South. There you go, Eric C. Congrats, buddy. Nice one there, Eric. Gorgeous, one triumphant, and you know what, Sean? Don't do it. I won't, I'll spare you. You gotta get in the beginning, you can do it later. All right, let's do a quick recap. We've got, that is Aiden Hutchinson, NFC North. We got London on the plaque. Oh, wow, Benar just got me right there.  Nice one there. Tyler Algier, Mason Crosby, Carson Strong, Micah Parsons, on-card auto. Kyle Hamilton, Jeremy Shachie. Thanks for the gifted sub to Chavez, if they believe that was what, Wahoos. Thanks, buddy. Drake London, nine of 10. Nice one there for the NFC South. We've got Drake London, Bar card, Rookie. 20 out of 25, again for the NFC South. Malik Willis, 84 out of 99. And Malik Willis, nine out of 25. That will do it for the break, guys. Thanks again for the fill. Next up, we have one more divisional case.


Hi, I'm Anne-Marie Burkle, Acting Chairman of the Consumer Product Safety Commission. Now that springtime is here, playground season is in full swing. This week marks National Playground Safety Week, a time for parents and caregivers to focus on safety and injury prevention. Did you know there are more than 200,000 emergency room-treated injuries each year associated with playground equipment? Here are a few simple tips to keep your family safe. First, most playground injuries are caused by falls. Always supervise children while they are playing. Second, never attach ropes, jump ropes, pet leashes, or strings to playground equipment. Children can strangle on these. Third, make sure there are no drawstrings on your child's clothing. They can catch on slides and other playground equipment. Fourth, make sure surfaces around playgrounds have at least nine inches of wood chips, mulch, sand, or pea gravel. And fifth, don't let kids play on slides or surfaces that are burning hot. If it feels hot to your hand, it's too hot for a child's bare skin. During National Playground Safety Week, focus on keeping little ones safe during outdoor play and make sure that playground time stays a fun time. Thank you so much.


Hello friends and how are you all doing today? The question says construct an Isosceles triangle whose base is 8 centimeter and altitude 4 centimeter and then another triangle whose sides are one and a half times The corresponding sides of the isosceles triangle. So these steps of constructions will be the first step is to draw a triangle That is an isosceles triangle whose base is 8 centimeter and altitude 4 centimeter So this is an isosceles triangle where AB is equal to AC altitude Let's say this has AD as 4 centimeter and we have BC as 8 centimeter right now we need to Construct another triangle whose sides are one and a half times One and a half times of corresponding sides of the isosceles triangle. So the second step is To draw any vertex Or sorry any ray BX Making an acute angle with BC so we have with Bayesian array AX Sorry array BX which is opposite to the vertex A right and this is an isosceles. This is an acute angle now the third step is To locate three points Because one and a half means Three by two and the greater of three three and two in three by two is three. So we locate three points B1 B2 and B3 on BX such that B B1 is equal to B1 B2 is equal to B2 B3 So here we have B B1 equal to B1 B2 equal to B2 B3 on line Be on sorry on ray BX now what we need to do is we need to join B2 to C Let me write it down also Now the fourth step is to join B2 that is the second point as three is sorry as Two is smaller in three by two right so we will join B2 to C and draw a line through B three parallel to B2 C Intersecting the extended line segment BC at C dash okay So let us join B2 to C first and now we will extend BC and We need to now draw a line parallel through B3 Intersecting the extended BC at C dash this is with the help of the compass Now the fifth step is now to draw a line through C dash parallel to C a intersecting the extended line segment B a at a dash so Let us first extend the line B a and Now we need to draw a line which is parallel to a C through C dash intersecting the extended B a at a dash right so a dash BC dash is the required Triangle right now for justification we know that Triangle a BC is similar to triangle a dash BC dash that we have constructed So this implies that a B upon a dash B is equal to a C upon a dash C dash is Equal to BC upon BC dash isn't it? But we also know that BC upon BC dash is equal to B B to upon B B 3 which is equal to 2 by 3 or We can say that BC dash upon BC taking its reciprocal is equal to the reciprocal of 2 by 3 that is 3 by 2 and Therefore we can write that a dash B upon a B is equal to a dash C dash upon a C is Equal to BC dash upon BC is equal to 3 by 2 So this is the required justification for our construction. Hope you understood the whole process well do Make your diagram neatly and hope to see you next bye for now


Good morning y'all. Happy Friday. My name is Sonali if y'all are new here And I just picked up some Vera Cruz breakfast tacos and some tacos because they were just they just sounded too good We couldn't pass them up. Shall we do a taco unboxing? Yeah, I did fish first. Get out of the way. It's a little weird in the morning, but... Looks good. The avocado looks really fresh. What's that? Pastore. This one's egg and bacon. This is like potato eggs, bacon, beans. It is a couple hours later It's almost like 2 p.m. And I decided to redo my media kit because my old media kit I mean it was fine and all but it was just not the aesthetic vibe that I want to portray like in my brand So I actually went ahead and DM'd like all these random brands will not random Like I've always saved brands that I want to work with in an Instagram folder like the Instagram saved folders and then I was planning on one day reaching out and like asking them What is their best email to send my media kit to so they actually responded pretty quick Not all of them responded, but some of them did most of them have like those Influencer programs on their site and they always say due to the high volume of people wanting to work with us We will only reach out if it's a good fit and then you know what that means It's probably like not gonna happen but I feel like it's worth a shot and I might as well just like put myself out there because I feel like I have grown a ton in the past couple of months, so Please send it your positive vibes. I'm actually doing my media kit on Photoshop But I was kind of like researching some media kit templates and I saw that Canva had a lot of free ones So if you guys are like an influencer or micro influencer or whatever if you need a media kit and don't know how to use Photoshop Then it definitely hit up Canva Because it's pretty much like a Photoshop, but definitely more user-friendly Ryan is obviously still working from home and he actually stole my office chair ever since he started working from home I finally made him go get his office chair from Oracle And I just have been so productive this week with my office chair and being a and being able to sit at my own desk Because usually I would just sit on my comfy couch Which obviously there's no complaints there because I love working from the couch But I definitely felt like I was you know kind of getting a little sluggish at like 2 to 3 p.m But now I feel like I just like get shit done at the desk So it's it's a good feeling if you guys are interested I'll link this chair and I don't know if I have the link to the desk I think both of them are from Wayfair, so I'll try to find the links for both of those I really like the chair, but I feel like I've just been sitting down for too long and I feel like my butt is getting flat I don't know if you guys know what that feels like, but it's just not a good feeling So I'm gonna get up. I'm gonna make some matcha yesterday. There was this coffee truck that came to us. It's called Bandit coffee It's in Austin, Texas. It's literally a food truck But for coffee and I had the most yummy matcha ever and it wasn't a matcha latte Which I thought was really interesting. I am actually lactose intolerant, so it was nice to not have like the milk because usually People don't have like soy. Well, I feel like it's definitely more of a thing that they won't have like just milk But anyways, it was nice to like have that refreshing drink. So basically it was like mint, lemon, honey, matcha I don't know what else I don't know, but we're gonna try to attempt to make something like that Obviously we have to have some matcha. So this one is actually from Amazon I have gotten this restocked like twice already. It is sweet matcha Mmm, what's the brand? Maybe that is the brand of matcha outlet. I don't know, but I'll definitely link it down below It's really really good matcha. I'm just gonna mix it up in this frother thing even though it's not really frothing it But it's just an easy little mix So I'm gonna add a little water and then I think I'm gonna do two scoops of matcha We're gonna let that Frother mix or whatever. I actually just planted this mint leaf like the other day So I'm gonna get a few little leafs off of this plant for my drink I'm gonna juice some lime. I already put the mint in there Oh wait, what is the lime? This is definitely a lemon Time for some honey Time to try it out. It's actually really not that bad Really good. I think the honey needs to Mix in a little but that probably will not happen since I did not even like heat it up or anything I just like put it with No, that's really good. Let me know if you guys try this concoction I'm pretty sure at the coffee truck. They definitely put like lemonade in it, which made it really good But honestly, I'm very surprised. This is amazing. I love mint and any drink I think that's why I like to make those like little version mojito so much because it's just it's just such a good flavor It's so refreshing So I paused on the media kit for today because I wanted to put on makeup because I'm going to dinner anyway So I thought I would do some content I just filmed my Amazon favorites part two and then I actually filmed quite a bit of tiktoks which I'm kind of hyped about because I feel like I never put on makeup throughout the week and For you to be consistent on tiktok.  I literally gained like a thousand or more tiktok followers. So I'm like wait This is this might be something and honestly My sister has always told me that I should have gotten on tiktok Like a long time ago because it's just easy to go viral and to get followers And then those followers can transfer over into Instagram and YouTube and then just grow your following in general If you guys have a small business or want to be an influencer I'm telling all my friends they should definitely get on tiktok Try it out because they have a way better chance of going viral on tiktok than honestly any other platform It's currently 5 30 and I'm gonna go to dinner with my friend Taylor at 6 30 So I have about an hour and I think I'm gonna clean up the living room unpack my stuff from yesterday because I went shooting with Taylor just like you know shot a couple of outfits here and there and I just filmed so I have to put away all my equipment But I wanted to show you guys my outfit of the day. This dress is from misguided It's a maxi and it's like that wrap dress style And I love it because you can adjust the waist and it makes you look really snatched And it's like this green color. I feel like it's not really showing up that green on camera But it is a green color and now I have to pick out what shoes I'm gonna wear But we can worry about that a little later I'm just gonna clean because I want the house to look nice for when I come back home I just parked to Taylor's we actually aren't gonna do like our shoot like we did yesterday just because we don't Really feel in it, but we're gonna just shoot like our outfits that we're wearing to dinner We're going to Gloria's and I love me some glorious. It's like a Latin cuisine. I get like chimichurri steak It's super bomb, but I kind of wanted to tell you guys some of my crazy stories about Uber I don't know what month this was maybe in January, but at this time I didn't have my job after college I was unemployed. I was trying to kind of like hustle get money any way that I could I was doing freelance photography and videography Obviously, but since I was new to the city of Austin It was very hard to get clients because you know It takes a while to kind of establish your brand here and in every city is like that so I decided to try out Uber and kind of just see like what You know all the hype was especially being an Uber driver and I have some funny stories to tell you guys I mean at the time they weren't so funny because it was very scary, but okay. Let's start from the top. So I Finally like got accepted. I had just gotten my car registration in Texas I finally got all the paperwork done and so I was shooting a wedding that night And I obviously wanted to do Uber drivering during the night So I was thinking I could just do it like on rainy Street and 6th Street and just kind of be around downtown So the first guy I picked up he was super nice He honestly set my expectations really high because I thought everyone is gonna be like chill cool nice whatever when I dropped him off I realized that I never started the drive I never told the Uber app that he was in my car and I was like driving him to the place So I did not get paid for the first one.  I think I don't remember how many rides I did in that night Maybe like five or six and I honestly don't even remember how much I made Where they even paid me like what wait? I should probably check the Uber driving app because I bet like money's just sitting in there I honestly just wanted to do it for the experience and to see how much money I would make but in the end I really didn't think it was worth it especially because I do have like a nicer car It's a 2012 Cadillac SRX and I want to keep it as long as possible So I feel like I don't want to drive as much if I don't have to so anyways Back to the stories of the people in my car So the next round of people that I can remember were a group of probably like post-grad people or college people or whatever And there were like three boys in back one girl in the front the lighting is getting weird The girl in the front was super nice But the three guys in the back were not as nice They just kept making comments like under their breath about my driving But I guess they didn't realize that the roads it here in Austin at least on Riverside are Terrible and especially if you're drunk they do not feel good But they thought I was like driving bad because the roads were like so bumpy So those people were probably my rudest that got in my car But at the end of the day it was fine like they're just you know being boys I guess I saved it the best for last you guys are gonna die, but I had a couple in my car They actually ended up being from Atlanta. So they were really cool The guy was like in the movie industry and I was like well That's so cool because I was like a radio television major blow wall small talk whatever and While I was driving I went down a one-way street and I was freaking out And I was trying to keep it cool So they wouldn't notice but they definitely noticed and they were honestly so chill about it Thank God because it would have been really embarrassing if they like reported it or like I don't even know if that's a thing But it was just honestly so embarrassing and I just was like, okay, that's it I'm not doing any more Uber drives for the night and I ended up not doing it ever again I just didn't find it worth it. I heard that you can make more money off of Lyft But I'm not sure if that's completely true. I haven't really done my research Like I said, I just kind of want to experience being an Uber driver for a day. So that is today's story time I'm actually parked at Taylor's house. I'm gonna walk in and we're gonna go to dinner. I'm here with Taylor On our way to Gloria's we're gonna shoot our outfits really quick and then have a yummy dinner with some drinks starving Yeah, I need a drink Me and Taylor decided We changed our minds Because she was like, I don't even know what you said. Why'd you bring it up? We were saying oh, I said the last time we parked down here We were walking remember we walked after and yeah We went to when we went to Sushi Genai and we were trying to find a parking spot for Gloria's the Mexican restaurant Cuz like also Friday marks queso chips sound good. Yeah, and then I was like the second I said Sushi Genai So I was like we're leaving Like oh, we need to go there. So now we're trying to hope it's open. Yeah, cuz I feel like um, yeah They were open like during COVID, but then they randomly closed down for a while So moment of truth. Please please please. I just I just can't get my heart broken like that. I mean someone's standing outside So we put our name down at Sushi Genai there was actually no wait But we were like we need to take our alpha pics before we get chunky from the sushi Yeah, and don't feel so great. Yeah, so we're gonna take some out the pics. We found this cool Look-in wall with this like really cool tile And yep Hallelujah We're at our favorite place We're so pumped Seriously though. I literally told Taylor I was getting butterflies on our way here But this is all you can eat and it is like $32 for dinner and you can get literally anything on this menu You can get rolls. You can get sashimi Stoneness anything It's crazy. Sorry except for drinks actually Can't get drinks, but It is 9 30. I just got home. I took off my makeup right when I got home Me and Ryan did not eat the healthiest today and we feel really bloated. So we thought we would just go downtown for a Long stroll just feel better about ourselves. So we're gonna go do that


Hi, and welcome to this webinar. Today, it's all about SuperFest 10. And SuperFest 10 is packed with new and exciting features that are designed for tomorrow's ceramnades, and will help you to turn your relationships into revenue. In this webinar, we will show you what's new with an introduction to SuperFest 10, the new features, improvements, and what's to come. And first, we will take a short recap of SuperFest 9 and what's been released so far. And then we'll take an introduction to SuperFest 10. We will talk about the new features, the improvements to existing features and resources, and what's to come. And then we will give you some information about our pilot program, about the new pricing and packaging, and how we can get started with the new features. And in June 2020, we released a new generation that came with bigger changes to the entire SuperFest CRM platform, employing new technologies, introducing changes to the UI and UX design, and new features, all to improve the overall user experience and meet the changing business needs of our customers. And we call it Generation 9. And before we introduce what's new in SuperFest 10, let's take a quick recap of the biggest changes in 2020, up until now. The biggest visual change was the modernized user interface. And the SuperFest CRM interface was refreshed to give you a whole new user experience, a brand new color palette, clear navigation, and flexible screen spacing to help you manage a navigator screen easier. You even got more information in a single screen with a new side panel that replaced the mini card. For example, the contact option now gives you a lot more information besides the person's contact details. You can also see the most recent activities connected to them, such as service requests, sales, follow-ups, and projects, giving you an instant overview in one place without having to navigate between the different screens. We also added new options to filter, sort, and organize data inside archives so you can group and pull the information you need and act on it. You can choose how you want the data to be displayed and grouped to help you focus on the task you're working on. You also got a better search experience by adding easy to use search templates and a more intuitive steps. We've simplified the way you can search for display and organize your CRM data. And with a new add-in, you can now work effortlessly and efficiently between your Outlook and SuperFest CRM. And this new zero footprint Outlook add-in for Office 365 users offers a fully integrated solution that requires no installation on your computer. That also means no mermaid link. For example, when you receive an email, you will instantly see key information, such as the contact details and the latest sales and activities linked to them. And what you get is an instant overview of all relevant information, allowing you to offer more personalized responses and communication. And Pocket CRM lives on, but got a new name and a fresher look. And this is called Mobile CRM. And this only supports version nine and up and has new colors, the ability to edit Office 365 docs and customize what should appear on the contact and company card to adjust it to your needs and on the go. And then we released the new mailing editor. And this was more flexible and intuitive. You got more options with drag and drop and contact blocks that let you build to suit your brand style. It's also easier implementation of buttons and tracked links and a huge library of royalty-free images. You got easy editing for colors, texts and stickers. And you can also resize and crop directly in the editor. We've also released the video meeting integration and video calls and meetings have become a big part of the new way we work and communicate. So this function made it much easier to arrange meetings directly from Superface. That was a short summary of some of the big new features and improvements you got in G9. And now let's introduce you to the first release of Superface 10, a CRM that helps you to turn relationships into revenue. In this release, we have some exciting new features, some improvements to the existing ones and a new price model. Now we will take a quick look at each feature and show a little demo. And at the end, you will get more information on how you can get started with Superface 10. We'll start with one that we know many are really looking forward to. And that's the new advanced dashboards. Advanced dashboards will let you access key information, customize reports faster and use data to make smarter decisions. And dashboards, of course, have been around for a while, but to improve this feature, we've asked our users and they told us that you wanted more advanced features and more flexibility than today. So that's what we've done. Today, you got the standard dashboards and reports that are available for every user. And it's out of the box solution with individual setup and a large number of tiles included. But there's no possibility to adjust the layouts. And you told us you wanted more flexibility, more ready-made templates and make it possible to use any field for filter, grouping, and aggregation in tiles. You also wanted dashboard administrators to define and to push dashboards to users or user groups. And because we know KPIs and monitoring results of effort is so important for the growth of your business but also for maximizing the value of your serum activities. It's now possible to create new dashboard reports for different user groups, a report for sales, or just for service teams, for example. And you can share your dashboard setup with others. In addition, this version allows you to draw on more data fields when creating your reports. For example, you can create reports on service request fields and you can get a greater number of charts and report templates that you can use from the online library. And there are more options available to create different charts and reports either from a template or from scratch. And there's a greater flexibility of how many tiles you want to show in each report. And reports can be defined as favorites so they're faster to find. And you can also drill down and see the details behind each report, where you can sort and filter to fit your needs. And let's take a look into Profes and see how the new advanced dashboards look like. You still have access to your old dashboards in a separate view. And you will need to start your new dashboard config from scratch or use templates. Let's look at that in a bit. Now you can add as many dashboards as you want. And there are also more options available to create different charts and reports, for example, for your requests. And reports can be defined as favorites so they're faster to find. Or you can also pin them for all users or user groups. And there's greater flexibility for how many tiles you want to show in each report. And you can drill down and see details behind each report, where you can sort and filter to fit your needs. You can create, duplicate, and edit setup. Or you can add more tiles and change layout. Let's create a new one. Now here you can choose from different tiles. You can add pre-made templates from the library. You can change the size and position. We could also add an empty tile and start from scratch. You can add or change the dataset and layout. And in the layout, you will now see you have a lot more options to choose from. Chart type, how you want to measure, and of what. And you can also change the format and style. And this will, of course, be different based on what type of data and chart you're working with. And that was a short introduction to advanced dashboards. I hope you're as excited as we are. You will be able to create reports faster and they will help you use more of the data stored in supreface to support your decision-making. Another new feature is configurable screens. Before, the opportunity to define what to see or not to see on the main screens have been limited. But with configurable screens, you can configure the layout of your main screens and save time and focus on the information that's important for you. Now this new functionality allows you to configure the layout of your main company and contact screens and define what's best suited to be viewed by different groups of users. And different companies and different teams have different information needs and process support needs. And we know that information that's ideal for one group can be noise to another group. So instead of compromises that doesn't please anyone, the better solution is to customize screens that are optimal for each user group. And with configurable screens, you can get more options to configure the solution to fit your specific need like add new fields or position fields where you want. You can hide fields, never in use and make important custom fields easy to access. You can also use different screen layouts for different user groups and make users more effective and help them find information easily. One thing to note is that if you want to use configurable screens, you will need an expander services license. Now, let's jump to Superfaces again to see the possibilities with the new screen designer. And you will find it under settings and maintenance. So you will also need administrator rights to get access. You will find it in the menu here. And here you can configure the layout of your main company and contact screens and they find what's best suited to be viewed by different groups of users. And with configurable screens, you get more options to configure the solution to fit your specific need, like adding new fields, position fields where you want, hide fields that you never use. You can also add new tabs and you can add elements like labels, dividers, links or even buttons. And you can change the settings. You can save to draft or publish right away. One thing to note, as part of releasing configurable screens, you'll discover that the more tab on your main company and contact screens will display the user defined fields and any extra fields from service in the ranking order. And if you have many fields, this will be new and not always exactly how you'll want it. To make it fit your needs better, you can reorder the rank so that the list is in the order you want. Or you can use the new screen design feature to configure the layout to fits. And this change will appear as your company has been given access to the configurable screen feature. And if you want this sooner, let us know. Otherwise, more information about this will come. The next one is AI. There's a lot of hype around artificial intelligence these days and the complexity of AI have often been a hurdle for companies. But with our approach of embedding AI into Supervice CRM, everything is simplified and everyone can benefit from it. The most important changes AI will bring to CRM involve automation and elimination of time-consuming manual tasks, as well as improvement of existing conversation tools, like for example, chatbots. Now we first introduced the pilot program this spring and now it's finally available in Supervice 10. Now the great thing about AI as a service is it doesn't require any knowledge to implement it. AI will help make sense of data, make people more proactive and automate work processes to save time, improve data quality, like for example, the mobile business card scanner that can capture customer data by taking a picture in mobile CRM and update Supervice automatically. And the final point is to be more proactive in your customer engagement. And you can add advanced AI functionality to Supervice service and not only increase productivity but also provide a better service. And with the help of AI, it will be possible to automatically translate incoming requests into different languages, which can reduce the dependency on having the language skills in-house and will help answering incoming requests in foreign languages better and faster. Then you have the sentiment analysis of incoming requests to improve how you respond. The Supervice AI text analyzer can also evaluate the state of mind of a person who sent you a message with an emotion indicator, helping you to prioritize more urgent or problematic requests first. And here you will also get a sentiment score that shows how the mood is right now. And you can also automate incoming requests categorization to respond faster. You will also be able to use a chat bot to help customers visiting your website. The bot service of your choice is seamlessly integrated with Supervice chat and Supervice service. And by using data, the chat bot will be able to predict the next question and provide additional information the customer may need. And this is an integration with publicly available AI services like Google and Microsoft cognitive services to process CRM data and automate more of the manual processing your users spend time on today. Now, this approach does not require your special knowledge from your side to benefit from it. And the Supervice AI is ready to be used. Let's see how we can use the AI features with service and chat in a demo. First, we'll see how we can increase productivity and provide better customer service. Like I mentioned, it doesn't require any knowledge to implement it. In settings and maintenance under AI services, you simply tick off the boxes, add a selection of requests to train the system in how to categorize incoming requests. And when you receive incoming requests in service, it will automatically detect languages, offer you the ability to translate and see the sentiment score. Now, if the index is above 20, it's positive. If the index is below minus 20, it's negative. Or else, it's neutral. And you can also use this as criteria in selections. And these were just some examples of how AI will help make sense of data, make you more proactive, and automate work processes to save time. You will also be able to use a chatbot to help customers visiting your website. And in this demo, the customer has a question regarding an invoice. And here we can see how this works with the chatbot, our digital assistant. And the customer is given different options to choose from. And if the chatbot can't help, the customer is given the option to talk to an agent. And when the customer confirms, the chat is transferred to an available agent in Superfacere. And from here, the agent can fetch the next chat session in the queue and review the conversation up until now to get an overview. And the agent will, of course, also get a full overview of the customer in the side panel with key information, previous requests, sales, follow-ups, and chat conversations to get that 360-degree view of the customer. And this next one is also a feature that's asked for by many customers through feedback channels like MPS and more. And in order to meet or exceed customer expectations for fast service and response rates, means it's not always acceptable to wait to respond to requests for when someone is in front of their PC or workstation again. In short, being on the road or away from your desktop shouldn't stop you from responding or follow-up on incoming questions from business contacts. And that's why we made it easy for you with request management in mobile CRM. Now, here you can answer and follow-up dialogues and tickets anytime and anywhere. You can give customers a faster response and contribute to improved and higher customer satisfaction. Now, in the app, you can search, find, and view tickets on your mobile device, respond, comment, tag, or edit key fields on an incoming request, and you can display all requests connected to the company or contact. In my accessing request in your mobile, you will have a better 360 view of what is happening regardless of your location. And let's take a look at how we can work with requests in the app mobile CRM. From here, we can search, find, and view tickets linked to a company or contact. We can view the messages and attachments. You can respond and comment, add tags, or edit key fields. And it's also possible to configure which fields should be displayed. So now it's easy to improve response time and increase customer satisfaction on the go. And then we have Superfist Databrige. And with Superfist Databrige, you can access all vital information in one place. In essence, Databrige is a supercharged import-export tool that you can schedule and set up to run automatically. And thereby also ensuring that you exchange information between Superfist CRM and your other cloud solutions and set up integrations to fit your different business needs. Databrige add-on is a generic integration tool that lets you set up and schedule automatic data transfers between Superfist CRM and any other cloud solution you might use. For example, you can exchange data between Superfist CRM and your ERP, or e-commerce system, or other backend solution that holds or shares information with Superfist. You can enable Superfist CRM users to view information from other databases, helping to improve your CRM adoption, increase productivity, and reduce manual data entry and flip-flopping between various applications. Databrige for Superfist CRM is a clean, quick, and intuitive way to interact with your data in multiple ways. It provides you with import and export opportunities for all Superfist CRM objects. This solution is fully cloud-based and requires no installation. You can set up scheduled, manual, or triggered import and export. It also support for online storage services like Dropbox, Google Drive, Microsoft OneDrive, and FTP. Now let's see how we can exchange information between Superfist CRM and your other cloud solutions in a demo. We'll start by logging in with our Superfist credentials, and this solution is also fully cloud-based and requires no installation. Select location if you want to import or export from Superfist, and Databrige supports online storage services like Dropbox, Google Drive, Microsoft OneDrive, and FTP. Connect your account, select the file, and this is data exported from an ERP system, but there are many possibilities here. It can even be as easy as submitting info from an external web form you have on your website after a visitor leaves information. And here we can configure the source and you find more advanced settings if you need them. But for this demo, let's keep it simple. Here we can see a preview of the file, and if we, for example, have data or columns that does not match the fields in Superfist, we can transform them in this step. And a typical mismatch might be a VIT number or a phone number that's formatted differently. Now we can choose to clean this field before importing, and then we map the fields to the Superfist entities. Select fields for duplicate checks and actions, what needs to be done with the duplicates. You can add new or updated companies to a selection, select the scheduling method, manual, scheduled or triggered, and if you want to be notified after successful or failed import. And that's it. So now you're all set to improve your data quality. And because we opted in to be notified after the job is successful, we get this email. And from here, we can view the import directly in Superfist, in this selection. You can check new companies added or all the updated fields on an existing company. And this way, you enable users to view information from other databases, helping to improve your CRAM adoption, increase productivity, and reduce manual data entry. Now we have seen the existing new features in Superfist 10, but we have also improved existing features and resources. Let's take a look. And first up is our improved search. When capturing and storing data is increasingly automatic and easy, the challenge of making it available and finding the data or information you need increases. Sometimes you need to search without structure in a more intuitive and Google-like manner. Before you needed to search with percentage to get the exact match in Superfist, but with our new improved way of searching, you can do free text search within text fields, number fields, addresses, mail, phone, URLs, and info texts. And also in the navigator search for company, person, sale, project, and selection. I'd also like to mention that there's been a range of smaller, but still very valuable improvements added to our online forms feature over the last few months. For example, you can now choose even more fields, improved visual design on rating buttons. You can present your fields in two columns, use sections, or multiple pages on web form, similarly to online surveys. And we're currently working on new ways to publish your web forms as well. Another improvement is the Superfist App Store. Now, we have over 120 apps in our App Store, and with the new App Store, you can enjoy even more apps that will help you increase your productivity, customize your CRM solution, and offer better online experience. It now has a new fresh design to help the store experience, new searching capabilities, and valuable app insights in spotlight articles. And we've got some new apps on the shelves. For example, you can soon connect to Superfist CRM with Slack, WordPress, MailChimp, Trello, and Microsoft Teams. And we're taking our support services to a new level with a new design, one site for both support and communication, and public forms for customers. And when you want to contact support, either by clicking on contact support inside your Superfist CRM solution, or when clicking on the link for support on our website, you will first notice a fresh new design that matches our overall brand look. The colors are darker, calmer, and we've paid even greater attention to accessibility in the new design. You can access our library of frequently asked questions. Our chatbot is trained to help you get around the available learning materials and FAQs. And you can register a ticket directly to our support team. And you can also see the status of all your current or past requests, and you can add comments or information to. And the new design aims to make the process faster and certainly help you find the help you need. And next up, and available soon, is a brand new community site. And this will also get a new and updated look and feel, as well as improved user experience, search experience, and how you access and consume various learning content. And together with the new community site, we will also finally introduce many new forums, and this will be a place where you can ask different CRM-related questions you're concerned with, as well as contribute with your own experience and knowledge about CRM, and in using SuperFace. And with the new features and improvements we've released so far, there's still more to come. So here we get a sneak peek of the features that are going to be released soon. Right now, we're working on the SharePoint integration that we think will be really interesting for many customers who are already using or planning to use the SharePoint as their document and collaboration tool. And SharePoint offer more advanced document management capabilities, but rely on each company creating sensible file sharing rules. And SuperFace offer templates and automatically links documents to main CRM entities, making it easier to find and use in connection with CRM processes. However, storing documents in two systems means people lose track of where something is, waste time finding documents, and they need rules for what and when and risk of information silos. And with the SharePoint integration, you enable true document collaboration and information sharing across your entire organization. And as a SuperFace user, you don't have to think about where the documents are located. All documents and emails you write or archive from SuperFace will be stored in your SharePoint online repository, where you have total control. And everyone in your company can access these documents, even those who do not use SuperFace. You will also be able to work together in the same document at the same time, share documents with anyone, and have access to older versions of the document at any time. You also reduce or remove the IT management and the user support related to an integration between your document management system and your CRM solution, because zero footprint application means there's nothing to download, install, or having to help individual users with queries concerning the integration. Another upcoming feature is sales targets. And too many companies lack good routines for working in a structured and targeted way with sales. And salespeople are flying blind because they can't see how they're performing against targets. And without this insight, they might miss the opportunity to adjust their course, priorities, or actions, which in turn make them miss their revenue targets. So we are very excited about this new upcoming feature that many of you have asked for. And this also includes our own sales team in SuperFace. And with the new features sales targets in SuperFace, you can get a good overview of your important KPIs and set targets like activity level, sales, and average deal size, so that you can proactively improve your sales efforts. And to help you focus and prioritize the right actions, we'll introduce business units. Sales targets can be set up for business units, teams, or individuals. And for sales targets, you can add a 12 month period with the possibility to sum up months to make quarterly budgets or targets. And this is all I can share right now. And of course, there will be more information on this as we're getting closer to release. But be sure to look out for news in your inbox on our community and on social media. You can also check out our current and planned pilot programs. And pilot programs give CRM online customers early access to new features and releases before general release. And the feedback helps us identify issues, fix them, and make the software even better. And the pilot programs vary in length and scope depending upon what software needs testing. And because the pilot version tested in your production environment will affect all users, it's needs to be a decision that is taken in agreement with IT and or management and not just by individual users. And as a matter of fact, we're now looking for customers who are interested in testing the new SharePoint integration. So people who would like to test this new feature can contact us and sign up. And we can learn more on our website and you will also find FAQs and other current pilot programs you can join. Now, I'm guessing everyone is curious about how to get started and when it's available. Now, good news for online users. You are already updated or will be very, very shortly. And as usual, you will get a splash screen linking to more information about version 10. And for those of you who are on site with Superfaces.locally, you will get access to download Superfaces 10 and upgrade your installation later this year. Estimated release is November, but there's no reason not to plan your upgrade to the latest version already now. So please get in touch with your Superfaces representative to plan and book a date with a consultant to update to Superfaces 10. So for those of you who have access, please note that this is not your typical update with lots of new visible changes like you saw with Superfaces 9. Take dashboards, for example. First, your old dashboards are, of course, still there, like before. And the ability to create new dashboards is a user-specific access rights that your company need to assign you. And your Serum administrator does that. Then, of course, you're able to create new dashboards from scratch or use templates like you saw in the demo. And some of the features we've introduced are also optional add-ons. And some, like AI and SharePoint integration, which also are cloud-only features. Which brings me to the next big change with Superfaces 10, which also comes with the new packaging and price model. And it's worth saying a little bit about the new Superfaces packages as we made some significant changes to these from the past. Until now, we had three main user plans. Sales, marketing, and service. And by subscribing to one of them, you got access to everything, whether you needed it or not. And this approach we recognize is not flexible enough or matches our customer's real needs. So we made a change and a new packaging and pricing structure that, in principle, will not affect you that much as an existing customer of Superfaces. Because whatever features you have access to today are features that you will, of course, have access to tomorrow. Your company just have more options to consider when they want to make a change in your subscriptions or buy new user plans. We still offer three standalone solutions in sales, marketing, and service. And the important principle of 360-degree customer view remains the same in all plans. What's new is, within each solution, there are different tiers, the essential and the premium plan. And the user plans contain CRM functionality that is user-role-oriented and configurable and consist of different sets of features based on what tier a customer has. And all solutions can add different add-ons, like AI, that can be made available for all your users if you so desire. That's up to you. Now, if any of you need or are interested in more details around the new product packaging, then get in touch with your Superfaces representative. Otherwise, the main thing to remember is whatever feature you use today, you will be able to use tomorrow. In addition to many, if not all of the brand new features released with Superfaces 10. To sum up, with Superfaces 10, you get a modern forward-thinking CRM solution that unites your business processes, utilizes the latest technology and helps you grow your business. You get advanced dashboards, configurable screens, Superfaces Databridge and Superfaces AI, mobile CRM request management, improved search and web forms, and you help in community sites, a new app store experience, and sales targets and SharePoint integration to come. The Superfaces CRM offers the tool to optimize your processes and bridge the gap between customer data and revenue. And with the powerful customization tools, you can also customize your CRM solution to fit your business needs and expand it as your business grows. And remember, when you buy into Superfaces, you buy into a partnership with people who truly understand your business and they're there to help you maximize the value of your CRM solution. And that's what we love to help you do. And for those of you who want to learn more about each feature, we have more webinar plans so you can get an in-depth walkthrough. You can check our website for more info on the upcoming events. And of course, if you have questions, your contact person in Superfaces is looking forward to show you a personalized demo and how you can get started with the new version and understand the packaging so you get the maximum value of Superfaces 10. And that's all we have for now. Thank you for following along and I hope that you are as excited as us to get started with Superfaces 10. I wish you all a super day.


Well greetings from Nepal. Sorry I can be here today, but thank you so much for letting me do this via The digital world a big thanks to Ethan for helping me record all this And I think it's also a nice highlight So all these videos are gonna be up on the Moran core website And this is kind of a nice example to show a lot of the work that we've been doing where We now have the slides as long as as well as the presenter, which I think is really fantastic So I'd encourage you guys all to go check that out My presentation today is going to be on retinal manifestations of juvenile dermatomyositis It's a based on a case report that we had of a bilateral diffuse Corioretinopathy and then in additional in addition a review of the literature of retinal manifestations of JDM So my case is a 13 year old patient who was previously completely healthy who presented a primary children's hospital With approximately a one month history of fatigue muscle aches nausea in five days of bilateral diffuse blurry vision She didn't report any double vision She didn't report any pain in her eye movements No flashing lights or floaters and otherwise just was feeling pretty good in terms of her vision But it was just diffusely blurry. She denied any recent sick context or any recent travel Her ocular history was otherwise unremarkable as was her past medical history in terms of her social history She lived with her parents here in Salt Lake City. She does not did not abuse any drugs or alcohol She didn't smoke. She'd have a dog at home occasional cat exposure with family members But otherwise was not sexually active and did not have any other notable risk factors Her family history. There was no autoimmune family medical history or ocular history She was using NSAID's PRN, but otherwise no regular medications and she had no known medical allergies On exam when we saw her in the ER she presented with a visual acuity of 2200 in both eyes her pupils were equal in reactive delight in accommodation. She had full motility No red desaturations in her confrontational fields were full to counting fingers Her bedside anterior exam was relatively completely unremarkable in terms of the anterior segment But her posterior segment was quite notable So this is a color fundus photo of her right eye and what you'll see and that's notable is that she Does not have any vitreous inflammation or haziness. Her optic nerves are exquisitely crisp Her vessels there are some tortuosities particularly to the retinal veins and then you'll notice that there's sort of a diffuse macular edema with sort of blunting of the foveal reflux As well as these sort of percher fleckin like cotton wool spots in the nerve fiber layer That are primarily located around the optic nerve and centered over the macula The left eye has a very similar picture. It is worth noting in the right eye. There are a few scattered intra retinal hemorrhages But these are not the predominant finding She obtained a fluorescing angiogram the following day in dr. Vitale's clinic and this is a early Phase of the f a and what you can see is that there is early retinal vasculature wall staining particularly of the retinal retinal veins or venules And as you progress through This is probably one of the most notable findings on her f a. She has this multifocal pinpoint hyper hyper fluorescent Changes of her rpe and her coreo capillaris There's still the venous vascular wall staining And You know this is sort of a diffuse process that was noted both in the right eye and the left eye at a slightly later phase Almost like a starry night type picture like you could see in sympathetic ophthalmia or vk h or similar syndrome And late you see the still see these pinpoint lesions with continued leakage And again in the left eye So there's just a panel of her color fundus photo as well as her Sort of mid to late f a findings Her oc t from that day what's notable is she obviously has significant macular edema with intra retinal cysts as well as a Subneuro retinal sensory detachment in both the right eye and the left eye Almost like a volcano you might say So in summary we have a 13 year old previously healthy Female who has now has a one month history of fatigue muscle aches nausea in this five day history of bilateral blurred vision and on exam Has a diffuse bilateral macular edema with associated cotton wool spots or perched fleckin like changes in an f a Demonstrating this sort of bilateral diffuse choridopathy with venous leakage So when we initially saw this patient it did somewhat remind us of a perchers like a perchers retinopathy or perchers like retinopathy with this Sort of diffuse cotton wool spot or nerve fiber layer involvement with macular edema That centered around the posterior pole particularly the optic nerve and macula and so our differential diagnosis was very broad initially She didn't have any known trauma, but As you know a number of autoimmune conditions or Blood dyscrasias were certainly in our thought process And so we did a pretty thorough work up along with the rheumatology team and the pediatric team to kind of sort things out a little bit This was her initial lab work up and i've sort of highlighted and read some of the important things Of note her protein and albumin were both very low her alfos ALT and sat were elevated indicating some dysfunction of Potentially the billier and liver system Her UA she did have granular cast and some trace protein And then she had an extremely high elevated ck and ldh Indicated of muscle breakdown and also an elevated triglyceride likely in response to her low protein and arena dysfunction You can see all the other laboratory work ups which were unremarkable including The significant work up for infectious Ideologies all of which came back to be unremarkable She had a further work up besides her lab work up that included Evaluation for her elevated muscle enzymes this included in muscle biopsy which demonstrated signs of diffuse myositis an emg Which concurred with those findings of myositis. She had an MRI of her many areas But her MRI of her pelvis was consistent with myositis Jen MRI of the brain and orbits which also demonstrated myositis of the muscles amastication and didn't show any evidence of optic nerve enhancement to suggest some sort of Optic nerve dysfunction in addition to the findings that we saw Her chest x-ray was unremarkable. So her hospital course. She was diagnosed with presumed dermatomyositis and associated rhabdomyelias myelitis She had a very aggressive Anti-inflammatory treatment that was initiated including Pulse of methyl prednisone and then a transition to oral steroids as well as initiation of Immune modulating therapy with methotrexate. She saw about every subspecialty group in the primary care system including rheumatology renal neurology cardiology ID psychiatry PMR PTOT nutrition And she had gradual normalization of her muscle enzymes Actually over about a two to four week period She was admitted either inpatient or in the PM in the physical medicine rehabilitation service Approximately two weeks after her admission. She developed sort of the classic heliotroporache Which is associated with juvenile dermatomyositis Which is of note. She's one of the few cases in the literature Where she had ophthalmic findings or retinal findings prior to manifestations of these skin classic heliotroporaches Post discharge just as evidence to the sort of morbidity of this disease as well as the treatment for the disease She developed HSV stomatitis. She required a g-tube for feeding. She had msa ssa bacteremia and also develops C. diff So obviously a very significant impact on her life From an ophthalmologic standpoint at her follow-up at one month Her visual acuity had improved significantly. She was at 2070 and 2050 Otherwise the rest of her exam anteriorly was unremarkable And at her one year follow-up provision had improved slightly more to 2050 and 2040 again the anterior exam was unremarkable So looking at those time points then at some of the other imaging I think what's important to have the right eye on top the left eye on the bottom and then three color images Both presentation one month and one year What's very noticeable is The dramatic improvement at one month There's still some residual cotton wool spots some residual intra retinal hemorrhages that are notable But they are significantly improved with the course of high IV steroids and oral prednisone that the patient was on initially And then you have near complete resolution of their retinal findings At one year with the exception of maybe some foveal Or some decreased foveal reflex at one year and the same can be seen in the left eye as well In terms of the fluorescein angiogram, this is a Just of her right eye and there's some time points in terms of early mid and late that are missing at the different points But I think again most noticeably if you look at from presentation to one month You see this dramatic improvement in this bilateral diffuse chord Opathy in this sort of pinpoint hyper fluorescent areas, which are basically completely resolved at one month And you also see a decrease in the retinal vascular staining There was some peripherally still at one month, but In general this was dramatically improved and then at one year. She has a completely normal fluorescein angiogram The same can be said with the left eye again very similar findings You do still have some blockage from retinal hemorrhages that were present and residual neurofiber Neurofiber layer infarcts, but otherwise dramatic improvement in the retinal vascular leakage And the same can be seen with her OCT with her neurosensory retinal Detachment subneurosensory as well as her significant intra retinal Edema is nearly completely resolved at one month. You can see she does have a very uh, oops Sorry at one month. She does have a very uh, small neurosensory Detachment in her left eye still And also very interestingly of note worth pointing out and we'll discuss later if you look at her Inner nuclear layer at one month. You'll see this area of hyper reflective band Both nasally and temporally And as you go to a one-year time point, you'll see that the area that was hyper reflective then has Correlated areas of atrophy at the one-year time point Um consistent with a sort of newly described condition of A maculopathy in this pattern Likely involving the superficial retinal nerve capillary plexus In terms of her initial outpatient medication regimen after she was Discharged you can see for a patient that was on no medications prior to admission and prior to diagnosis. She had a significant Uh medication load to treat both the primary disease, but as well as many of the side effects that then came from them Like to spend a brief amount of time just highlighting juvenile dermatositis Dermato myositis for those of you who may not be aware of it. It's a rare systemic vasculopathy. It usually occurs in young Children usually between five and ten a slight female to male predominance Between two and five depending on what study you look at and the sort of classic findings are the systemic muscular weakness The heliotraup rash you can sometimes have these gutron Papules which you can see in the picture in the lower right And then these associated constitutional symptoms, which were very notable in our patient You can also have a gi vasculopathy of note Which can cause a lot of issues with nutrition and other things In terms of treatment and prognosis Really the best sort of a long-term study looking at this was by this group in saner Which had 60 patients that followed them for an average of approximately 16.8 years Now the treatment for juvenile dermatomyositis has sort of trained changed dramatically over this time course, but looking at that Data you can see there's significant systemic morbidity associated with the disease and the treatment for the disease Fortunately the mortality which was as high as 30 percent in the early 1960s Has now decreased approximately two to three percent with the use of high-dose corticosteroids and immune modulating therapy Also of note Looking sort of epidemiologically approximately a third of these patients have a monocyclic disease Meaning they have one episode that then resolves and usually does not come back But the majority of patients will have either a chronic continuous course Which is more consistent with what our patient has unfortunately experienced or a polycyclic experience where they'll have multiple recurrences of disease In terms of ocular manifestations of juvenile dermatomyositis the largest sort of screening Study looking at this was a case review in toronto of 82 patients who presented with juvenile dermatomyositis and of those patients Approximately 45 to 50 percent of them had lid manifestations classic heliotrope rash 17 percent of them eventually went on to develop corticosteroid induced cataracts One patient had an asymptomatic small retinal hemorrhage much different than what was found in our patient And none of the patients had any evidence of uviatus or inflammation inside the eye In terms of a case review in terms of review of the literature Interestingly, there are very few case reports of retinal involvement in juvenile dermatomyositis This is a list of all the cases that are in the literature. So the first one was initially described by bruce in 1938 There was actually two cases At that point it wasn't called juvenile dermatomyositis, but was a myositis That was in a young patient that sort of had all the classic symptoms of juvenile dermatomyositis and has later been Considered to be juvenile dermatomyositis looking back at it. And what you can see is that you know Sorry for the very small print, but importantly there's a fairly even distribution of females and males and importantly at most A lot of these patients had these notable retinal changes which included cotton wall spots intra retinal hemorrhages macular edema and retinal exudates But a lot of these changes were not noted at presentation The cases that had retinal changes at presentation were bruce's one of bruce's patients our patient and then harrison's patient in 1973 all the other cases had Diagnosed myositis or juvenile dermatomyositis and developed them at a later time point And also of note most patients actually have very good recovery of visual acuity With the exception of a few patients described by munro and harrison who developed optic atrophy or macular scarring Most patients actually returned to 2020 or near 2020 vision our patient at 2040 or 2050 is Even slightly on the worst end compared to most people and that's probably related to her macular changes that were noted on her oct I thought I would just highlight a few of these cases historically Mostly because I think they're fascinating in their description This is the first case that was described by bruce in 1938 And what's remarkable is you know, this is not a photo that he took but a drawing that he did Has a remarkable resemblance to our patient and just unbelievable in terms of their artistic ability to demonstrate it He actually described three cases one of them was in an older patient. That was 26 years old, but two in juvenile patients And again a number of these other patients have similar finding stars Not exactly the same and a lot of them didn't have fluorescein angiograms or if they did they didn't have Similar findings to our fluorescein angiogram But had nice improvement in their vision with response to corticosteroids And resolution of this sort of perchers like retinopathy or these changes in the nerve fiber layer Again another case described by beta and this one there was an oct Did demonstrate improvement Over time and also interesting this this was the first one that had an fa And they demonstrated that there was some pre capillary occlusion on their fluorescein angiogram Which we didn't necessarily see on our fluorescein angiogram But this patient retained very good vision post-op or afterwards In terms of a few other cases, this is brusco. This is one of the patients that Again notable vision improvement going from 2060 and count fingers up to 2020 and 2030 And these two patients a 19 year or excuse me a 13 year old and nine year old patient And again, you can see sort of similar macular findings. You don't see the retinal tortuosity that we saw in our patients, though I also wanted to just highlight this is a actually really interesting and new description That's been kind of recently come out, which is this description of paracentral acute middle maculopathy This was actually first described by suraf in 2013. So it's a newly described Finding based on oct findings and it's this is actually the pictures of our patient Which is exactly what he has described and that is Again, you have this hyper reflectivity of the inner nuclear layer and he's actually described two types There's a type one which is hyper reflectivity of the inner nuclear layer supposedly correlating with the Inner retinal nuclear cap or retinal capillary plexus and a type two Which is a deeper in the sort of deeper retinal capillary plexus But again, you see this hyper reflectivity that then leads to atrophy, which has classically been described This is the first description of it in a patient with obviously juvenile dermatomyositis There's not been very many cases described So in conclusion, uh, I think important things to know juvenile dermatomyositis is a very rare systemic vasculopathy So it's not a very common presentation and presentation of it with ophthalmic retinal findings that is even a more rare occurrence There are a few cases of this sort of perchers like Retinopathy presenting in the setting of juvenile dermatomyositis This is the first case of the sort of bilateral diffuse choridopathy ever described in the literature in a patient with juvenile dermatomyositis And interestingly, it's also one of the few cases Where the retinal findings preceded classic heliotroporash and other findings It is not net not yet known interestingly whether the severity of ocular disease may have any impact in terms of the prognostic Any prognostic value in JDM and patients risk for a sort of chronic course or a polycyclic course There's just not enough presentations of patients with ophthalmic findings to really power a study to demonstrate this And one of the questions that's raised from this is you know, should all patients with Diagnosed with juvenile dermatomyositis have an ophthalmic Exam and you know, my thought personally is that that's probably unnecessary given that most patients Um Who have juvenile dermatomyositis based on the toronto study are not going to have ophthalmic findings And if they are they're going to be asymptomatic And those patients who do have significant retinal findings were all symptomatic And so I think you know those patients you're not by screening patients You're not going to be identifying additional pathology or uh patients and preventing morbidity Now the question may be if patients are symptomatic They shirt and certainly should be seen by ophthalmology and it may be advisable then to escalate treatment based on severe ophthalmic findings or retinal findings These are a list of my references And then also my acknowledgments here like to particularly thank dr. Vitale for his very kind guidance and helping me put together this case and review all the photography pictures Like to thank renai choy who's helping in addition with the write up for this patient and cj inman Who's one of the pediatric rheumatologists who's Participating the care of this patient over many years or over the last two years I'd also like to thank our moran photography department for their excellent work in terms of collecting just amazing pictures That really make a huge difference. So at this point i'll take We'll have an open discussion for any questions Dr. Vitale's here who can provide some guidance as well as renai for any questions that patients might have And if i'm able to skype or facetime with dr. Petty right now, I may be there in person. So thank you so much