My name is Karl Selig. I founded a company which is in blockchain technology, ChainBLX. We just started the company this year and before this I was a CEO of a telecom called Rain Plus which now I changed to the blockchain. Great. Do you mind if I ask, what made you decide to start going into the blockchain industry? I was listening to technology during the developed products in telecom and I was really interested in this technology. Further inspection of this technology was showing me opportunities which are outside crypto currencies which is really interesting. Very cool. How do you think that blockchain is going to further develop and grow and have an impact in 2018? I think we will see a lot of things in blockchain. We will see a lot of launches of crypto currencies but we will also see other things like launches in Internet of Things where blockchain will be used. We will see it most likely in different applications in the medical field where we see that blockchain will be used for example for pharmacies, for prescription and so on. So I think it's a new thing. It's just like it was before. Internet, then it was voice over the Internet. Now it's blockchain over the Internet. Do you think that crypto currencies volatility and reputation and all of the rhetoric around it actually hurt the development of blockchain or do you think it's a force of good that sort of pushes it forward? Everyone is in the same boat and from a marketing perspective everyone involved in the blockchain right now takes advantage of the boom in the crypto currencies. So everyone tries also when it's far away and just a little part of the business to say I'm involved in blockchain just to take advantage of what the crypto currencies right now do. But doing this has also a negative thing. When the crypto currencies would crash so will also all the other stocks go down in the blockchain. So it's really important right now for everyone involved in the blockchain to have a strategy what will happen when there would be basically a deprivation of the crypto currencies. And do you think that's going to happen? There is always a market adjustment. Internet stocks went also down in 2000 and we make now more money over the whole Internet than we did ever before. So when I'm a pessimist and I say yeah one day the stock market will crash I'm surely right. And of course one day the world will also end. Thank you very much for talking with us.


Cultural heritage structures have been increasingly recognized as important assets to be protected and upgraded. To this end, structural health monitoring, SHM, and the management of these structures are becoming key safeguarding measures. Traditional SHM techniques are being supplemented by newer technologies, such as fiber optics and smart sensing materials, while innovative methods and tools for managing and analyzing data are also being developed. This article was authored by Mikayla Rossi and Dionysios Bornaz.


Does this work? Yeah. Does this work? Okay. It works finally. No? Oops. Maybe that was okay. Okay. Well, thanks to the organizers for having me here. And thanks for accommodating this last talk of the day, because I couldn't make it on Monday.  So in India, we have these very, very long trains. And usually, by the time you get to the last compartment, it's exhausting. And one of the feedback that came in the form was, please don't have a last compartment in your train. If you do, please have it in the middle of the train. So, well, something like that about these talks. Also, Hugh told me that maybe I should change the title of my talk and see if anyone notices. And clearly, so I'm going to talk about collective behavior at the end of the day in synthetic active matter. This is going to be very, very different from the talks that we have heard in this conference so far. So I thought I should start with a flock of birds, because we've been seeing movies of flocks of birds through the conference, and it seemed like a little tradition that I needed to follow. So inspiration from flocks of birds. Also inspiration from various other things that we've seen. Collective behavior in ants, in bacteria, in fish. So this is a movie of bacteria that are moving on a substrate and thousands of them are being tracked in this frame. Each individual color you see is a different bacterium. So, I mean, really I don't need to say much about why collective behavior is interesting and so on and so forth. And also the fact that there have been ideas looking at these aggregates as some kind of a very interesting material and thinking about them as fluids comprised of individual units which are active, active meaning that they're consuming energy and dissipating energy and using that to propel themselves, so to speak. We've also seen efforts towards building intelligent mimics of these kinds of things using robots, et cetera, and trying to get various interesting behaviors. So what I'm going to tell you in the next half an hour or so is can we do something similar with something completely mindless like plastic beads or oil droplets or things like this, right? What kind of collective behavior can we start to get in systems like these without brains, without having to design many things about the way they interact with each other and so on. So what I'm going to tell you about these kinds of experiments, what you're seeing here are two different movies comprised of the same system. You're looking at many small circular things. Each of them is a little droplet of oil and there are thousands of these droplets of oil in these movies that you're seeing. So each droplet of oil, I'll come to this in a moment, is self-propelled, it's moving and they interact with each other simply via the fluid mediated interactions and you see very different and striking collective behavior. In one instance, all of these guys are forming these aggregate which seems to somehow stay together and you change something very, very simple. Just take the lid off the experiment, suddenly all these things start demonstrating such collective behavior, right? So this is the system I'm going to tell you about. I'm going to tell you about why these kinds of things form, why those kinds of things form and so on. And when you look closely at each individual droplet, this is what they look like, right? So there's some structure inside each one of them and I will also tell you why they look like this and what it might mean for them to have this, what might look like a head and a tail and so on and so forth. So much for the pretty movies, I hope I have your attention and I'll delve into the science. And luckily for me, this work, a bulk of the work that I'm going to tell you about has just come out in P&A as of yesterday. And so you can go and if there's one thing you want to note down, maybe it's this and you can go back and read the paper and you'll get everything that I talk about. And this work was done mostly at Princeton and some of it is being continued in my lab now in Bangalore. Okay, so the initial motivation to create these objects which do these very interesting things was to mimic propulsion or motion at the micro scale. Okay, unlike trying to build these robots which can walk like, let's say, wildebeest or so on, what we were trying to do was mimic the swimming of algae or bacteria and so on. So inspired by how they move, people have over the years thought about very simple models about how to describe motion of these microorganisms without having to deal with all the complexity involved. Like they don't want to take care, describe the motion of a beating flagellum and so on and so forth. So there are very simple models. I will tell you about this model very briefly to describe these small scale motions. What we have attempted to do is to create a synthetic mimic of this simple model rather than create a simple mimic of this object. And our aim is to use the system not only to learn about potentially new physics that comes up as I will show you in some of these systems, but also that might lead to new insights into biology itself. And since we have created an object inspired by a very simple model in mind, maybe that also leads to some potentially new technology. So the model for micro-scale swimming that I have in mind is a so-called squirmer model. This is inspired by the motion of, let's say, a paramecium. This is a micro-scale organism which has many, many thousands of cilia or hairs on its outer surface. So how this organism swims is that each of these cilia beat and the beating of the cilium causes perturbation in the fluid outside and it's like tiny little ores around the body and this is what propels this object. So a sort of continuum description of this kind of motion is to take simply a sphere and say on the surface of this sphere I will prescribe a tangential slip velocity. And you can write various forms of the slip velocity and so you immerse this object with this very special velocity at its interface and immerse it in a fluid because it pulls also the fluid ambient to it, this object itself starts moving. So that's the mechanism for the propulsion of this so-called squirmer. So what we sought to do was to create a physical mimic of this squirmer model. So we said let's take emulsion droplets, oil droplets and put them in a bath of aqueous solution which contains a lot of lipid. A lipid or a soap molecule is a molecule which comprises of a hydrophilic part and a hydrophobic part such that all these molecules spontaneously assemble at the interface of oil and water. It's literally soap that one uses at home. So one gets a nice monolayer of this surfactant and if you create situations where the concentration of the surfactant is not uniform around the droplet but rather there's a gradient of this concentration one can generate spontaneously flows associated with this gradient which corresponds exactly to that situation and then this droplet itself will swim. So how do we actually create such a gradient? That becomes the question and we take advantage of again a very well-known phenomenon to all of us that soap in water will dissolve oil. So what we put is oil droplets in water and these soap molecules are in the form of these so-called micelles and they come and dissolve this oil away and become these swollen micelles. And in the process of this dissolution what happens is that you leave behind patches of the interface which are devoid of this surfactant and the result of having such a situation where you have some region which is covered by surfactant is that the interfacial tension is different over here compared to here and this causes a spontaneous fluid flow and this is something that we all know which we all will probably observe in an hour or so from now is this so-called Marangoni effect which you've probably seen as tears of wine in the wine glass. It's exactly this effect of having a gradient of interfacial tension which gives rise to these wine legs over here and in this case what it does is it gives rise to spontaneous fluid flows. So the system that we use to generate all of this motion is a special kind of oil. It's called 5Cb, its name is 5Cb and at room temperature it's a pneumatic liquid crystal. It's comprised of rod-like molecules and these rod-like molecules give an internal structure to the droplet and this 5Cb emulsion droplet that we have immersed in a bath of surfactant is gradually dissolved away and what eventually happens is if you remember the previous picture I showed you these swollen micelles keep forming and eventually if you take a droplet let's say that's of 250 microns in size it gradually decreases in size so that it completely disappears, it's dissolved away and in this whole dissolution process I told you that you're generating gradients of this interfacial tension which causes flows. The rate at which this dissolution itself occurs can be tuned by the amount of surfactant that one adds. So you can change how these objects shrink away and thus move. Alright, so if you put one of these droplets into a bath of this surfactant and water you observe a large scale flow inside the droplet like so. So this is a droplet which is 1mm in diameter and you're able to view all these textures inside the droplet because of the factor it's a pneumatic liquid crystal. And what you're visualizing is the flow that's generated because of these interfacial tension gradients that I just told you about. So what we then do to create the kinds of droplets that you saw in the first movie that I showed you is to use a technology called microfluidics. So we break off the oil or the pneumatic liquid crystal into uniform droplets. Each droplet is about 50 microns in size and now we can create literally millions of these droplets in the matter of an hour. And the uniform and nice and well controlled. And if you put these droplets now into this bath of surfactant and water you see that instead of seeing those large scale motions that you saw you get these gentle motions of the individual droplets themselves. The droplets are indeed swimming in this media. And as I also told you the amount of surfactant that you add changes the rate at which you dissolve things and in this case when you have these swimming droplets of this liquid crystal the amount of surfactant you add changes the speed at which they move. So you have a regime in which you can nicely control the speed with which these droplets swim around. You need to do something. It's ironic that the slide actually said control. I think it's okay we just keep going. I think we just keep going. Okay, I'm going to skip that slide in the interest of time. Okay, so the fact that it's liquid crystalline this droplet and it's not a simple oil droplet also allows us to visualize this in interesting ways. So if you have a droplet which is comprised of this liquid crystal I told you that there's a monolayer of surfactant at the interface. What this causes is the rod-like molecules of this liquid crystal sort of orient perpendicularly to the interface. And as a result you get all these rods oriented in such a way that you get a net orientation where you have a defect right in the middle of the droplet. And if you look at this droplet using polarized light let's say polarized in this direction through an analyzer you see a texture inside the droplet that looks like so. And so one of these little droplets which has this symmetric director configuration inside once it starts to swim there's a breaking of symmetry both inside so you see that this defect that was right at the middle sort of escapes to the end and it's in that same direction as in which the droplet is moving. So now you know that in the previous movie that you saw there's a head and a tail of the swimmer which comes from this director orientation inside the droplet okay. And if you look if you put tiny little tracer beads and follow them so you see that this defect has moved to the edge you're following the droplet as it's moving and you see these flows that are associated with the gradient of interfacial tension that I told you about before right. Associated also with the flows inside is a flow outside of these droplets which we can follow by putting tracer beads on the outside so this is the swimming droplet which is held in place we have many, many fluorescent tracer particles on the outside and you see that they're also dragged along by the flow right. So what the swimmer does is that it generates a flow field around itself through which neighboring swimmers can interact with each other right. So the interactions in the system are purely physical and I will show you how those are what give rise to all the interesting phenomena that we just saw. So for the next few experiments that I'm going to show you the configuration is like this we have two glass slides or cover slips and sandwich between these two is a layer of these swimmers. The direction of each of these swimmers is randomly picked because the symmetry is broken randomly and all of these swimmers move isotropically in this sort of quasi two-dimensional arena with the same, roughly the same speed and if you follow the trajectory of one of these droplets it does something like a persistent random walk okay. But I also told you now that there are interactions because of this hydrodynamic flow fields and what I will show you is that these flow fields can be affected by the presence of boundaries which is these walls that I just described to you as the configuration of the experiment and how they are placed will affect what collective dynamics that we see. So I will quickly run you through a series of movies just observations that we see and then I will rationalize what's going on. So if you have a case like so where the gap between the two cover slips is more or less the size of the swimmer itself, one notices that there's a tendency of these swimmers to form these lines or bands which travel together which are unstable and then to something which looks like a splay mode you know. So once one of them starts deviating in its direction the entire band itself breaks off. However when we increase this gap slightly something dramatic occurs those bands no longer unstable but become suddenly extremely stable right. So you see large scale bands of these swimmers which seem to even be able to pass completely through each other and reform right and it's just this simple effect of pulling the plates slightly further apart which has taken the situation from those unstable bands to this one. Now what we will do is take away one of the walls completely okay. So I will present to you a situation where there's only one wall the other wall is really far away whether it's a solid wall a cover slip or a liquid air interface okay. So this is water and air. So it's a different kind of wall this is a different flow boundary condition. In both of these situations the isotropic or uniform distribution of these swimmers is unstable and you spontaneously get aggregation of these swimmers into these tiny little regions okay. But then there's a very interesting difference in the nature of these aggregates depending on if the wall is solid or if it's liquid air. If the wall is solid the aggregate looks like so where you have a sheet of these swimmers so if you look very closely you will see that there's something which looks like a crystalline arrangement of these swimmers in the plane and there are swimmers which are coming out of plane and being dragged back into this aggregate. So it sort of looks like a crystalline sheet where you have this vortex of swimmers which are leaving the floor and coming right back. But once you have a liquid air interface you do form these crystalline arrangements but then you don't do these excursions out of plane. The crystallites simply just walk around in they're confined to this sort of 2D plane and they're moving around and you will see that they're very dynamic right. So they rearrange, break off, come back in, join together and so on and so forth. So what's going on here? Okay so that's the snapshot of everything that I told you. In these configurations so-called Healy-Short geometries depending on the size of the gap you either form very stable bands or unstable bands and then when you have just these walls you form aggregates either which excurs or go away into the third dimension or not. Okay and now I will take you back to this squirmer model and what we've been able to do is to write a generic version or a general version of the squirmer model where we don't assume that this form of velocity that's prescribed on this sphere is symmetric in any way. It can be asymmetric, it can have chiral components and so on and so forth. But what is important is that given a slip velocity that we prescribe we can actually calculate the forces and the torques that act on these objects due to these hydrodynamic interactions. Okay I showed you that this kind of a thing will set up a flow field through which they interact.  Okay so where do we get this slip velocity we just measure it from experiment. So we have a measurement of the flow field in this configuration of the Healy Shaw that I showed you. So we fit this slip velocity so that the flow fields in our simulation slash theory match and from that point on we can use this slip velocity that we have fit to the measurement and change this is a detail of how we actually calculate the forces and torques the so called greens function. So this greens function is specific to the boundary conditions that we use. So for a given boundary condition let's say this Healy Shaw geometry we are able to take that and calculate the forces and torques that result on every squirmer. And using the same parameters we can predict what will happen when we have this no slip wall or this air boundary liquid boundary. To cut a long story short our simulations so this is the situation that we have sort of the flow field that we have fit from the data and these are all predictions of the simulation so you see that there is a very nice match between experiment and these simulations. We are able to capture all the dynamics over here. So what's going on? So we get a very simple qualitative picture of what's going on simply by looking at the flow of an individual swimmer. So as I showed you in these Healy Shaw configurations the flow fields that we calculate look like this. The swimmer in this case is moving from this direction to that and the resultant flow field is like so. What you will notice is that there is a flow which sort of pulls things from the side of every swimmer. So these pulling forces naturally have the tendency to create these lines and that's what you are seeing resulting in both these configurations that lines spontaneously form simply because each swimmer is entrained in the flow field of the other. Likewise when you have simply this one wall what you notice is that when there is a solid wall there is this recirculating flow in the third dimension and a flow like so here and if you look in plane this looks like a monopolar field. So you have fluid being sucked in from all directions and consequently what you have is swimmers coming in from all directions giving rise to a two dimensional aggregate which is symmetric in this direction in both the cases. But in order to understand the subtle differences that we saw about the stability what I said is that we can also calculate these forces and talks that result from these hydrodynamics. So in this situation so what we calculate are the forces that pull the swimmers together and we also calculate forces that act in the direction of the propulsion of the swimmer itself. So in this situation where we have the gap to be sufficiently small you see that you know there is sufficiently strong force pulling them in but there is also a very strong force that pushes them in the same direction. So you can imagine as a longer and longer chain forms the force on the middle guy keeps on increasing it's just additive right. So naturally you will have this sort of arrowhead configuration where the middle guy moves faster than the others and naturally you will break off in this play like more. However when you increase this gap the force that pulls in these swimmers together increases significantly whereas the force that sort of pushes them along their propulsion direction reduces significantly. So you can immediately see that once these bands form they are very very stable right. And if you look at a sort of phase diagram which depends on the speed of these particles there are these stable and metastable or unstable lines in both these configurations. You just shift these phase boundaries because all you have changed really is this gap. You don't change anything qualitative you only change something quantitative. Whereas over here a very similar picture plays out when you have this solid wall the forces that pull them in are very strong as are the forces that push them out as a result these swimmers get out of the wall and you get this recirculating motion. And in this configuration the forces that push the swimmers out of plane are extremely small and as a result you get these crystalline crystallites which are just confined to the plane. What's very interesting here however is that there's a qualitative difference because of the qualitative difference in the boundary condition of the flow field. Here the flow field closes on itself. There's a recirculating flow which is what causes these excursions and coming back whereas in this kind of a situation the flow never closes on itself. As a result you only get either these 2D crystals or crystals which are unstable whereas here you get this very interesting vortex stabilized crystal as we as we call it. Now very very quickly what I in the last 5 minutes what I will do is to say that if we think about this from the view point of statistical mechanics this is really a phase separation or a phase transition that we are actually seeing over here. And this phase separation is induced by the flow fields that are set up by these swimmers. In the absence of any boundaries in the absence of any boundaries dynamic interactions are typically destabilizing. They don't give rise to this spontaneous aggregation of swimmers. But in the presence of boundaries this picture changes. So the phase separation here that we see is driven by these dissipative flows rather than something that we can derive from a potential and the kinetic roots that lead to the formation of these aggregates depends on the boundary condition. So if you have a wall you get these aggregates which are very dynamic and keep mixing up whereas if you have this liquid air interface you get crystallized which are extremely stable they don't mix up and so on and so forth. And this flow induced phase separation is I must point out two very interesting features of this. The self propulsion of the object itself is not necessary to cause this. It's sufficient that the particles produce simply a long range external flow field. So even when the propulsion is set identically to zero we still see the fact that you get these metastable lines and stable lines in our phase diagram. And in the absence of any noise in the system any positive value of activity however small spontaneously leads to a phase separation. So a uniform state is unstable to this aggregation and you will very quickly go to this crystalline arrangement no matter what the configuration as long as you have a very small activity. Very very very quickly I want to point out to you that this flow induced phase separation that we have uncovered over here should be seen complimentary to another mechanism of phase separation in these active systems. So called motility induced phase separation. Very quickly the argument over there is that if you have self propelled particles irrespective of how they move whether they and these particles are not immersed in an ambient fluid they just you can think of them really as Wildebeest moving. The phenomenology is that they accumulate where they move slowly and the particle speed itself depends on the local density of the particles so it is low where the density is high so this sort of give rise to a feedback mechanism giving rise to aggregation spontaneously. So like I said the motility induced phase separation which I just mentioned is kinematic in origin it only depends on this how the speed of this particle changes right and then you have these density dependent currents which are due to the collective effects of the particles which lead to aggregation. In the however this situation that we have just uncovered we know very nicely the dynamics that lead to this whole process itself right. So it is dynamical in origin not kinematic and I have also told you that the constituents just need to be active not necessarily motile and this whole mechanism is very sensitive to the boundary conditions that we imposed and as a result you can tune the structures you get by just placing this whole aggregates in different boundary conditions ok. So there are other similar aggregation scenarios in other active matter systems such as active colloids or swimming bacteria which also form these crystallites which look something like that but we think this is a mechanism that is flow induced rather than a motility induced separation mechanism ok and a couple of teasers at the end this is also a very interesting system where we can start thinking about situations where you have leaders not everyone is the same. So if you just throw in one big droplet it behaves like a nice leader so you see that this huge droplet is sort of carrying a pack of very little swimmer droplets behind it and what's more we can put in magnetic beads into those swimmers and guide them and so on and so forth and so you can do interesting leader follower dynamics and when you crank up the density so what are all the things that I have shown you is when density is quite low crank up density there are other interesting effects which come into play because of the dissolution effects and you start to see various kinds of interesting pattern formation like dynamics in this in this system and with that as a teaser I will thank you very much for your attention.


Hey friends, today I am back at Epcot for the International Food and Wine Festival. I came here for opening day, but I basically covered all of the opening day festivities that were happening. Today, I want to dive into a little food and wine and show you some of my favorite things I've eaten and drank. Let's go do this. A lot of people aren't aware that it's actually the 25th anniversary of the International Food and Wine Festival. I feel like the current situation is kind of drowning that out a little bit. Along with showcasing some of my favorite food and drinks, I'm also going to be showing you some of my favorite places where you can tuck away, take off your mask, and enjoy those food and drinks without actually being around a crowd of people. First stop is going to be the Hawaii Kiosk, and I'm looking at getting myself an alcoholic beverage. And what I'm going to get is the Maui Brewing Company Pineapple Mano Wheat Beer. Wow, this is going to be amazing. Luckily, there is not many people actually here today. So there is plenty of spots just to pull up to a table and enjoy your food and beverage without actually being in a crowd of people. But if we get into the situation where we do find a little crowded, I'll show you some sneaky places. Anywho, this is the Pineapple Beer. Oh, wow, that is good. Oh, the pineapple hits at the end. And I really love how they actually offer two different sizes this year.  Oh, and Jackie's with me, if I haven't said that before. Cheers. Cheers. And like I said, there was nobody actually around us. We kind of have this whole entire garden and not anybody around. So only four or five tables over here. But I like it. The cool thing about the festival right now is it's a little bit of a mixture between flower and garden and food and wine. Jackie, actually, you remember we were here for the flower and garden? And this is where we got the orange slushie from. And that was delicious. Yeah, so check out that video. Actually, me and Jackie both made a video when flower and garden was just an effect. Today, we're just going to focus on the food and wine boots. I got a flower and garden shirt yesterday because I didn't get to get one when flower and garden was open. Would you look at that? I am going to do my best and restrain myself from eating some of the festival favorites, including the filet here at the Canada Pavilion. Only because I want to experience nifty, newer things. Now, there's a very limited menu because of the current situation, but there are a few things that actually I've never had before. And that's what I'm going to focus on. I can barely see a thing. Our next stop is going to take us right into the World's Showplace. This place is probably my favorite place so far for food and wine because you can come in here, AC, they have four boots in here. And a banana cider that I had the other day that was phenomenal. They usually use this building for special events and pin trading, but and even media events. We did a media event for the festival of the holidays in here, but I'm just excited that they have it open for actual food and wine because it is blasting AC. It also kind of reminds me of a wedding reception. Little great Gatsby. Oh, yeah. I have showcased all of these before in yesterday's video, but today I'm going to dive in to desserts and champagne because we're going to get some chocolate. And what I'm very interested in trying is a liquid nitro chocolate cake pop with Twix. Oh, look at this. Oh, look at it like running. I feel like I'm carrying a torch. Thank you. Oh, this is amazing. Wow. Look at the Twix on that. It is actually massive. And I'm going to get myself a banana cider since I'm in here, but this is what I really wanted to experience. Chocolate cake on the inside. Chocolate coating and Twix. This is amazing. And it's like almost eating an ice pop, but without like ice cream center. Wow. You're really going to love this. The cake is kind of like a brownie and it's very dry. It's delicious. Absolutely delicious. But you definitely want like a glass of milk with it. Instead, I'm going to wash mine down with banana cider. I really believe it's the only cider I'll ever say I love. And you get some live entertainment in here. Carol from the Rosencrown is playing some of her favorite hits right here on stage. Fantastic. We love you, Carol. And now she's playing Beauty and the Beast. And now I think we're moving along back out to the sun. And our next stop brings us right here to the beautiful France, Kiosk and Pavilion. And we're going to be getting the Carnage Convent at Orange. I did a pretty good job. Braised duck with orange and mashed sweet potatoes. This sounds pretty delicious. I cannot wait to actually try this because like I said, this is right up my alley. Like this is something I would love to eat all the time, like for a whole dinner, not just a quick snack. But here it goes. This legit might be one of my favorite festival foods of all time. Look at that sweet potato right there. Let's look. It's unbelievable. Nate's having the duck and sweet potato. Yeah, duck, sweet potato and orange sauce. Oh, it looks real good. It is. It is really, really good. Not only does France have delicious duck and sweet potatoes, they have an amazing pavilion. It is so pretty over here. And it's going to be even prettier once Ratatouille opens. And we get a look at the entrance to Epcot's newest attraction coming soon. Ratatouille. Look at that. I cannot wait to see that gusto sign lit up. Oh, it's going to be so amazing. Time to move along. And we're going to a next spot for something very sweet and delicious. I feel like I should probably get something less so sweet, but this is something I really need to try. And I've already had the cake pop and I had the duck. So it's kind of a good balance. You know, eat, drink, sweet. Eat, drink, sweet. Huh. Before we get to our sweet, the Mariachi Calvary is actually playing here. They play here with the Jaminators. It's my first time catching them. This is from the revolutionary period in Mexico from the up north state of Chihuahua. And this is about. This is going to be a very controversial thing for me to eat right here, but I got to do it. And that is the food and wine exclusive street corn funnel cake. And look at that. Right here is the signage. Taste of Epcot fruit and wine 2020 street corn funnel cake topped with roasted corn and cheese. That's why it's a little controversial for me, because I don't like cheese, but I'm going to do it. I'm going to try it and we're going to see how it is. So I actually might be able to enjoy this because the cheese is kind of like Parmesan cheese, like you would put on your pasta. It's the sauce on top that I'm questioning, but I asked for the sauce on side. So we're going to definitely enjoy this, I think. Here it is. Look at that. You can see what I was talking about with the cheese. It's kind of like a Parmesan, like crumble cheese. And then you got the corn, the spices, the paprika, and then actually Tyler and Jess are with us 407 eats and they're holding the sauce on the side. Probably not going to like that. All right. So I already tried the sauce. It's kind of like ranch, which I don't like. So, you know, I'm just going to try to dive in just the way it is here. And I don't know how that's going to work. It seems very messy. Oh boy. And I have two forks. This is, I don't know what to see right now. I think you just, yeah, there you go. There we go. But I got to get some of the corn. I got to get all the stuff on there. There we go. Okay. All right. That looks like a good bite. And here it goes. Tastes like cheese popcorn. That's not bad. Yep. Cheese popcorn isn't bad. Very deceiving when it comes to a funnel cake though. Yeah. I don't, I don't, I don't recommend it. Yeah. It's not something sweet. It's definitely something you can say, yeah, I've had street corn funnel cake, but I don't even know people want to brag about it. Like I really don't. Jackie's going to try it with the sauce and let us know. It's the sauce, huh? Missing the sauce? The sauce is like ranch. And it just is like cheese popcorn with ranch. Really? It is, right? Cheese popcorn. It is like cheese popcorn.  With ranch. And there is red pepper on it. This is supposed to be spicy. Paprika. There's no spice. Oh, it's just paprika. Yeah, just paprika. But definitely cheese popcorn, right? Yeah. That's fine. Honestly, if you were to have a choice to get this or like a cookies and cream funnel cake with ice cream and stuff, why? I don't understand why you would get that. I'm not uncultured or anything like that. It's just, it's a funnel cake. I believe that after that street corn funnel cake, I might need actually something to drink. And why not a good old Germany beer? And when it comes to Germany beers, they have three of them. They don't have the brewer's collection open, but they also have one more beer called the Bit Beer, which isn't listed here that I'm going to try. And here it is, the Bit Burger. Bit Burger. I like that. I wish. The Bit Burger. I'm very excited for this. I don't know though. Oh, it's actually really good. Yeah. Yeah, it's actually really, really good. It's kind of like a dark, like, vlogger I would feel like. I thought it was dark, but it looks so light. Yeah, I don't know. It does have like a darker taste to it actually. Interesting. I like it. Not too many bitter. Like it doesn't have a kick in it.  It doesn't have that. So I like it. The beer tasted great and like I said, it kind of cleansed my palate away from the street corn funnel cake.  I just don't understand the purpose behind it. But anyways, now I think I'm going to get something to eat. Probably something shrimp-ish. Maybe the Pie Pie, skewer shrimp. Right here in Africa. Look at that. It's probably the prettiest dish I've seen all day actually. That is actually beautiful, isn't it?  Look at that. See? Good view right there. So here it is. I'm excited. Lots of different veggies. And of course the couscous. I'm going to pluck it. And then couscous it up right here. Oh yeah. And Tyler just told me, they fry the tail so you can eat them. Oh, is that true? He seems like he's hiding, so I suspect. I'm sure they fried those tails, but I don't know. I wouldn't want to eat it. I don't trust him. As amazing as this is, the duck was way better. I mean, this is still fantastic. I would get this again, but I can't get over how good that duck was. Now we're going to make our way actually over to one of the cool relaxation stations where you can take your mask off and actually breathe a little bit in the AC because we're going in to a very popular restaurant here in the Norway Pavilion. Hi. And I think we are the only ones in here. Mask off. This is great. This is good. Yep, this is by far the coolest relaxation in all of the parks. I mean, I haven't been to Hollywood Studios yet, but I can't picture them doing anything better than this. This is it. AC is beautiful. I love it in here. That was a much needed relaxation.   It's literally beautiful out now. I literally been waiting all day for it to be like this right now here in Epcot. It's the perfect temperature and literally the views and the sky. This is what I've been missing about Epcot right here. Here in that music, seeing the ducks and the waves and the water. Man, I miss illuminations. I miss Epcot forever. To match this beautiful mood and the beautiful setting that's happening right now in World Showcase, I decided I'm going to actually jump and get a beer. And why not a very fancy Mexican beer? And when I say the Mexican craft beer, it's called Tulum and it's actually with citrus notes and also Mexican Caribbean sea water. This is going to be pretty delicious. Now, this is definitely the most fanciest drink I've gotten here at Food & Wine. The best one you'll get today. Wow. This doesn't fill up the cup. Wait, how much is left in there? This is an ounce. An ounce. You want to just like try to... Go ahead. I've got faith in you. Let's see it. I've got faith in you. You're going to make it. You're going to make it. You got this. Holy moly. Look at that. No, no, she's good. She's got it. Beautiful. You got it. Now I'm going to have to leave this here though for like five to 10 minutes and then I'll come back. No, thank you guys. It really is a delicious beer. And I have to say, very cool that they actually poured it all the way in there. I did have to take a sip of it right there. She was like, take a sip or you're going to spill it. And I still spilled it. I really much like it though. Oh yeah. Much too good for children. And you most certainly can appreciate the views here. But also, you know what you can appreciate? The sound of Test Track. Which is something I was not able to accomplish the last time I came here. So we're going to see if we can do it today. You hear her? And we're looking like it's about a 30 minute wait. So away we go. The AC in here is fantastic. Tons and tons of social distancing markers. Look at him. And plus they have plexiglass in the queue line itself. It is so fun to see Disney extending the queues like they are. Basically they are extending the queues to the fullest level of their capability. So that it puts the most distance in between guests. But this is like peak seizing queues that you're walking through.   Oh wow. Now I see. Well now I see. Wow. What's not expecting this? They don't work actually. I didn't make that. You did it. Hey, no, no, no. That's not my car. That's not your car. That was probably a 10 minute wait actually. Thank you. Now about every hour or so they do stop full operation and do a full cleaning for at least 20 minutes on these vehicles. And we have our own vehicle. So that means we all get the end seat. That's perfect. Nobody's in the middle. Let's see how your designs hold up now. All right. Commencing a SIM card off-road and extreme weather sequence. Keep it good. Progress city. Ready? Put them down. Put them down. Down. The opposite of a relaxation station. Jess is literally the definition of knowing when they take your picture. And in tradition there are so many things you would love about Epcot. Food and wine, test track, but probably the most beautiful thing in Epcot is spaceship Earth. You can stare at it for hours, but hours we don't have one minute. Oh no, one minute. 8.59, 8.59. Thank you. 30 seconds, 30 seconds, 30 seconds. And here we go. Oh, that's the first time. My picture didn't work last time. Is there any way we can get these? Yeah, well I don't know actually. And since we actually rushed over here to spaceship Earth, we need to rush back over to World Showcase so we can catch the fireworks. Yeah, we gotta hurry. And we made it. The grand finale. And I hope you guys enjoyed the fireworks. I know they're not illuminations or Epcot forever, but at least we ended the night on a high with some beautiful fire in the sky. So thanks so much for watching the video. I enjoyed making it and we'll see you next time. Bye.


Good day, fellow investors! I hope you feel great and today we are going to discuss my stock pick to buy in January 2018. The company is CQ. It is a Chinese luxury platform where they sell mostly European luxury items to the Chinese public online. So, we are going to discuss the Chinese online environment. So, it will be an interesting video for all of you who are interested to get exposure or are exposed to the environment, more in detail about the Chinese luxury sector and then of course the fundamentals and why I think CQ is a good investment. Just a quick note on CQ. It IPO'd in September at the price of 13, then the price dropped as it is common for Chinese IPOs to a low of below 8. However, recently the stock has been improving. Now it is at 11 but what's interesting is that there was a huge spike last week because someone or the internet was exploding how CQ will introduce blockchain into their offerings. However, of course the stock price has been a bit higher but I will not even comment this blockchain. It's just always a bonus to any stock because I think CQ is undervalued from a fundamental perspective, from a value perspective and whatever happens with the blockchain it can be only a positive. The current prices for the companies around 11, my fair valuation target price is 17. However, if CQ delivers on the expected growth, my target price would be also 40, 40. Depending on the valuation for a Chinese growth stock, a valuation of 30 isn't uncommon and then we see a price of 30 will you will see later in the fundamentals because I expect earnings of $1 in 2018. If that happens you can see a 200% increase on the investment. We will also discuss the risk so that you can see how much to allocate of your portfolio to this stock if you like it and if fits your personal risk reward appetite. The Chinese e-commerce environment is special for the following points. It's changing from a seller's market to a buyer's market so buyers really look what they are buying and are very picky about it and easily switch from a worse seller to a better seller. Large retailers are trying to expand their consumer base by expanding into everything from payments and creating a complete ecosystem. The focus is on digitalization and omnichanneling. The supply chain management is becoming the key to the competitiveness. Capital investments are still large and there is also the potential for cross-border selling so that's very very interesting. Global e-commerce market has been slowing down in growth but still very very fastly growing and getting a bigger bigger share of the global retail market. Chinese e-commerce growth was at 25% in 2017 will be slowing down however the market is expected to continue to grow for the foreseeable future and 20% rates are crazy and really enable that everybody wins in the market even if you are not that good. The penetration of online retail market is very very high in China the highest in the world. Asia Pacific a little bit less but North America and so on is following later. This is because China has had a later development where it's easier to do everything online. Further mobile is becoming the key in China so going from PC to mobile therefore the seller you invest in has to be very very good on mobile. What's very important also is the social media impact 31% of users initiate their purchases on WeChat so you have to be strong on WeChat in order to get to sales. Then the Chinese are rich and getting richer. Affluent upper middle class they are growing at an extremely fast rate. There will be much more available purchases. The market is growing growing and growing thanks to the economic growth and economic system that allows for many more rich than it was the case in the past. It is expected that the Chinese middle income and high income population hits 600 million by 2021 which is a huge market especially for luxury e-commerce retailer. Here you can see the Chinese retail e-commerce is really booming and having a huge huge part of growth in the past slowing down a little bit but it's still very very good. So what do we have to look when looking at Chinese e-commerce investment that the targets the middle class and the affluent that's where the growth is. Rural areas also where the growth is has a strong presence on WeChat and social media has a strong mobile presence has a profitable business model because growth if it's creating cash it's creating value. It is a potential target for the bigger players in their consolidation race. So CQ really fits this description because it offers buying diversification for customers in a buyers market that is growing. Thus there is plenty of room for more players in the sector to grow. If we look at the e-commerce platform for the upscale products CQ has 25% of the market. So you are investing in a Chinese market leader which is very very important. Or also CQ targets rural areas which are of the focus still of Alibaba and GDECOM especially for luxury goods. Now let's look at luxury e-commerce market and how CQ fits that environment. Here you have from Pariba really a very very good example of how you analyze a market. So I didn't do it because they do it. I just checked it seemed very okay. So CQ has a lot of brands more brands than JD's platform and they have been currently adding brands to their platform. CQ ranks excellently in the digital customer platform but they don't rank that good in the practical. So they are not that good on the retail spaces but they are investing in new showrooms that will combine the digital and the practical. Which is again part of the strategy to be omni-channeling. Something very important when looking at Chinese luxury is fake bags. For example here you have a fake bag that was sold on T-Mall from Alibaba which really makes all the people that look at what Alibaba is selling, JD, Tencent and so on really don't trust them. And CQ here has an advantage because CQ has really customer confidence. Another platform for example Yintai here it shows online how there have been issues with authenticity and everything is checked on WeChat and immediately affects negatively the seller. As said payment options what are the possible payment options CQ as you can see here has a very broad environment of payment options for China. What the company does you will get the best idea if you look at the YouTube link of the company it's three minutes so you can check that and you will understand what the company is. As said it's a luxury platform it had 300 000 active customers offers more than 300 000 product. Let's quickly look at the fundamentals the main case comes from the growth. Really the company has been growing revenue at 40% in the last quarter they expect the management expects to grow at 40% in the next quarter and why not even grow further in 2018. What's very important is that margins as the company is scaling continue to improve and in 2015 the net profit margin was negative 12% 2016 1.7% in 2017 it has been for 3.7% so we can really expect a significant improvement in net profit at 5% net profit margin would push seco to 0.72 in profits for 2018 while a 7% gross margin which shouldn't be impossible for 2018 would push earnings per share of one which according to a low valuation of 17 should make target price of 17. If we get to a valuation of 30 40 you can do the math yourself.  Further if there is slowdown in china you can expect it to not do so well and generally the stock Chinese stock market if it does bad then seco will be affected. Further if there is no growth if they don't hit 40% but 20% if there is slowdown in growth then again the story completely changes and then you can see very very low prices so that's something you have to think about when investing in seco for now we have 40% growth market leader attractive to other perhaps someone will take it off going into high profitability really switching from negative as it is scaling to very positive growth growing good performance good authenticity checks so it's really a very very interesting stock thank you for watching i hope you like the investment hope it does well you never know and i'll see you in the next video


Welcome folks, we had the Dow industrials finished up 219 points, you had the Nasdaq up 109, S&Ps up 32, that's a 1.4% gain inside the Nasdaq Composite, 1.2% inside the S&Ps up 810 to 1% inside the Dow industrials. Gold contract up $7.20 trading at 13.08 an ounce, we had gold finish at small ABC structure up, made it to the 13.20 number, got by the Dow and draft out there from March 1st, bottom line is going to have to build more cars to get up and over that level. Silver still had a nice day out here today up 15 cents trading $15.47 and notes and bonds, bottom line notes and bonds, you're talking about higher price, lower yield, well what we got out here today folks is that you got the lowest yield in the last 12 months, 2.526 and with that 10 year has done, the 10 year actually looks like next 6 months we can get down to 2.1, yes you heard that correct, 2.1 folks and the high for the last 12 months is 3.2, so lower rates are coming at us. King Dollar had a heck of a day, a heck of a 48 hours actually. King Dollar yesterday got smoked on the way down after the Fed come out, double statements, bottom line, you saw King Dollar go from a price point of the 95, 96 down to the 95 had volume on the way down, we did the 21,000, 25,000 contracts on the way down, well guess what, this just did 28,000 on the way up, got right back inside the range and what that is definitely all about is that is about the aspect of the pound, the pound gave it up, Theresa May they having problems over there of course, that's getting more volatile, the pound went from a price point of 132 down to 130, the Euro also gave it back and gave it back in spades, that went from a price point of 114 down to 113, what I do expect we're going to see out here overnight is you're still going to see a lot more movement inside those currencies which are going to affect the US dollar as well as those metal markets, well you know when take a look at the S&P what you're going to see is that the S&P close at a high, bottom line that means you can go higher, check out the high of Wednesday inside the spy which is 284.36, small cap, still the weakest thing to see out here, recap out here, we have that our industrials finished up 217, NASDAQ up 109, S&P's up 32, have a great one folks, have a safe one.


So that's kind of scary. We may need to add a little more to it. We're going to let this finish drying off, but if that's showing low when that coil is wet, it means we've got to add a little bit more for the winter charge or it's going to be low this winter. So we've got us a walking cooler here that's not running right. Just getting here and looking at it, noticing that we've got the oil pretty bad off the receiver here leaking, obviously. Savy probably are low on refrigerant. It's kind of hard to tell. She's running super hot. I was going to say, when I first did it, it didn't show up. That's something you got to watch out for. It is too strong. You can see it's just blown it right out. So that needs to be done. Surprisingly, this is actually 134A. At first I didn't see the bubble. Then I came in here and started sniffing away. Then it was like, oh yeah, wham. So, yeah, she goes over 999. We're going to go ahead and scan it over for other leaks just in case. So I don't want to, like I said, you don't want to just go with the first leak you find and and then walk away from it. Next thing you know, you've got other issues because there's plenty of other spots in here that look like it could be leaking. So we went ahead and just got our gauges on there. We're going to go ahead and bleed on our hoses. Wait, we're cleaning clear. I'm going to kick it on and see where we're at. Look how badly it's leaking around the cap. That's not good. As far why they had the leak a lot of crap on there. It does have a hacking nut there so they might be able to close that thing off. So we'll go ahead and see. Also while we're doing that, we'll be able to test the low pressure switch. Make sure it cuts off. Don't get too crazy with it. That's great. So your low pressure switch is not good either. Nice. This is where you really get stuck in a hard place. You should want to help people out but if you want it to work right you just got to replace what needs to be replaced. I'm going to have to tell them what's going on. Might be able to adjust it. We can take a look here and see. You don't want to open that thing up while it's in a negative. If we do this quick enough we can do it without having to pull a vacuum on it. So we're going to go grab the flaring tool. Okay we're using our orbital flare tool. Same thing I use on my Hissabishie and many splits whatever. It's got the head that sits there and spins and orbits as it does its thing. So we've got our first piece in there. Went ahead and cleaned up our sight glass. It's all better looking now. Is able to clean that all out. Got her all oiled up. What I keep on here is just an old oiler and switch to PoE. I just use this for flare joints or stuff like that and basically got her all ready to go cleaned it up. So just got to finish screwing her together and get her back together and we'll get this thing prepped up and ready to go. I've got the compressor valve off, high side valve off. I'm going to open up the load side push back any air that might have got into this short little section. Same thing here with this before I totally tie that down. I'm just going to bleed a little bit to here, a little bit to there. Won't be good to go. These little generic wrenches are like 10 bucks made by G.B. Sometimes these are actually useful to getting you into tight spots where you can't get your screwdriver. I mean I have used a screwdriver for years and years and it's not that often that I would need anything like this but there's some times where it just makes it a little easier. I did check to make sure this was dead. Got my little volt pin there it always comes in handy. You never know on some of these old ones a lot of times they might break the neutral not the hot leg so make sure you check your voltage and make sure it's completely dead before getting involved into it and as always this is only for people that are trained properly in the field so don't go playing in here unless you've been trained disclaimer disclaimer yippy yippy. So we got that all back in there got our tube on there this is some really thick stuff so it's shouldn't vibrate got it spaced out put our oil on there so let's go ahead and get this thing back up and going that cooler is already pretty warm so let's see anything coming out there on that not really let me back that up one turn because you gotta have your high pressure fans so I can switch on there and then crank that in a turn should make that run so pressures are up go ahead before you get too too far along and we'll make sure actually that this thing pumps down correctly so I've got it cutting in about 25 28 area which is about 33 degrees and you could get it all the way up to 38 if you wanted but I don't like taking a chance so kind of palming it off then and making sure she pumps down unfortunately the controls a little faster than the gauges are yes you can do it with a nitrogen tank and turn it up and down stuff like that I just you got to have the right fittings and stuff ready to go and I don't have it set up it's actually holding down their own fives may actually gotten it there kind of a cool old-fashioned looking sight glass but if you're going to replace that then honestly the oil's black it should be replaced there's so many things on this that should be replaced I already know that that's not going to be likely also this right here if you guys get those guys that like to wrap insulation on the line it sticks to it it's paying the butt to get it off this takes it off the heartbeat and by these at lows I like it because it fits right on the impact she's run a little higher head 100 123 degree condensing temperature and all I can do is recommend stuff but like I said I think they're gonna want to try to keep all the costs down this thing is it's uh what we call tired very tired I had one little bitty leak here on top which it tightened it up sprayed it afterwards I didn't pick nothing up you can create a leak by going too tight so I like to go moderate yeah I could have got out my torque wrench but nobody does that usually for just normal normal fittings I just got a full sight glass ended up being about three pounds two ounces I would say it was probably a pound in there ahead of time maybe somewhere in that ballpark but worst case scenario 10 percent over three pounds for my winter charge that should put me right in that ballpark maybe 15 percent so just got to calculate that up and then we should be probably good to go the cooler is a little bit warm so I don't want to get too berserker though we're going to pump it down one more time just to make sure it can pump down that the head pressure don't start spiking I added about eight extra ounces too it's what I calculated up so it's starting to drop there now and then once that's done we're going to disconnect get all the stuff picked up and I'm going to go ahead and worse this thing out I want to see where she shuts off at whether she starts rising back and forth plus that cooler being a little warmer it is going to rise a little bit on that suction and it is picking up a lot more I would say the solenoids on the inside obviously not out here and but it seems like it's holding pretty decent 13 pounds it's not coming on to about 25 28 area so it pumped down just fine it's not like rapid cycling back and forth which is good all right so go ahead and release her here there goes the mat dash loving that's the coolest thing in the world watch that solid cyclist nothing worse than seeing an empty one so go ahead and I'll forget you back that out all the way and you're gonna shut down your pressure switch just pointers for the new guys these are mistakes that I've made several times usually I catch them before I go but I ain't gonna say I've done every one of these and forgotten them but I definitely have my share of mistakes anybody that says they have it is lying every day we're learning every day we're learning something new so all right time to work this thing out and go inside and double check the inside for any leaks any large leaks I should say okay I always like to make sure the sporks got all the way in there and then double check those fuses make sure that the right ratings so we got that back in there we got her washed out that made a little bit of difference I bet it wasn't horrid but you can definitely see through it now a lot better probably heard if it had a little piece of cardboard across the top which might build them one real quick clean that coil out made a little bit of difference those fans are cycled on and off three times but now we're showing a little bit low so that's kind of scary we may need to add a little more to it we're going to let this finish drying off but if that's showing low when that coil is wet it means we've got to add a little bit more for the winter charge or it's going to be low this winter now I got the other gauges back out okay so we're going to cool this thing down a little bit and see if that flashes off our you can see the movement in there we're not getting crazy we're just bringing that temperature down yep see so soon as winter would have rolled around that would have been too low kind of a generic old-fashioned trick in a way but this is basically emitting the outdoor temperature being low you know it's not a big deal if you live where it's warm and your winter is like 60 degrees I mean that's not what it is around here we get down to negative temps usually not super low but somewhere in a negative five negative tens not unheard of it's not very often not all the time but that's staying pretty pretty consistent right there so I'm going to say we're probably good to go go ahead and stop her basically we added about another eight ounces it looks like so we're we're good it's kind of cool as they had to shut off back here I made it a lot easier as you can tell this is a older one just a little bit so I got a couple little randoms in here I mean what do you expect I mean it is kind of uh two or three years old so we could shut this fan down I know that the suction side pressure is going to be really low but I'm looking for large large leaks like I said they know the system's old they don't want to put a lot of money into the thing so that's something as the new guys you get out there and stuff not everything's cut and dried everybody wants to replace everything not everybody has the money to replace everything so you've got to make things work that you know you don't have a lot of options you just got to make it majority of the leaks were all on the high side got decent airflow through it the inside coil is a little bit dirty but you know it is what it is where do you stop like I said you could replace the oils you can do all kinds of stuff the compressor's getting old the coils are old things to start the leak all right guys like I said the system's pretty old they don't want to sink a crap load of money into it so you got to cut me some slack there you can only do so much for it you got to make a judgment call on it because I mean if I was to do what I want to do I would be wanting to change oil I'd be wanting to do a little bit of everything to it you know but that just isn't feasible so if you guys liked the video and you enjoyed it and you want to see more like it please give it a thumbs up if you want to help support the channel I have links down below to all the tools that I use in the video so I appreciate all you guys tuning in and watching and subscribing don't forget to click the notification bell and until next time guys we'll catch you on the next one


hi guys welcome back to yet another video it's mechs from the next creation if it's your first time coming across the channel consider subscribing by the don't forget to hit the notification bell you'll be updated wherever you upload a new video in today's video we are going to look at the skills that are needed for you to be what you call a customer service agent or a checking agent what are the skills that you need to have what are the skills remember we talked about the responsibility in another video we talked about the roles we talked about the checking agent as an an an individual what are the skills that will enable you be suitable for that position or to help you move on with your role in a very good and a very ordinary and in a very active way one of them as we try to know that the majority of the roles of a checking agent or what you call a customer service agent or passenger agent or what you call now you need most of them are rotating around what you call dealing with the direct contact with the customer you deal directly with the contact imagine a person is coming hello can you help me direct where direct me where gate number two is you are dealing directly with that person so what are those skills that you need to have one communication skills is very important you need to know how to communicate with a smile you need to articulate those words rightly such as the customer can understand you the international language that you need to know to speak at least speak to that customer let him move let her or let her or him move from away from you at least satisfied with what you told that person remember you always need to be keep you always need to be updated whatever of what is going on then also another skill is the ability to stay calm under pressure that is one of the skills that you need to have you need to stay calm under pressure this time where we can have annually customers we may have a time where things are not right but you have to keep on smiling you have to keep on going so even if the pressure mounts beyond your control you need to be down you need to know how to handle that pressure to continue serving the customers another one is the problem solving skills you should have those problem solving skills as just checking agent or what you call a service customer agent yes something may happen at that very time you need to have a solution look at this anluri passenger who is asking you very many questions try to be a very good listener don't exchange verbal words try to be a good listener give this person options sol of the problem for that person even if you cannot solve the problem for that time you have your supervisor even if that time the supervisor is not around yet to hope you out you can give this person options that hiza can you have this can we think we can have this don't you think we can have this then that is what you call a problem solving skill then something that we need to know another skill is what you call the it skills you should have what you call the it skills when we are talking about the it skills we are talking about it should know how to use the computer it's quite very important at least you have the basics of how to use the computer the part of the skills that you need to have because remember you are going to be working closely with these kind of gadgets around with you to enable to facilitate your work so you need to have those basic skills or those basic knowledge of how to use the computers or what you call the it then also the last one is what you call the organization skill which is quite very important as a checking agent as a customer service agent you should be partially organized you should have an organized organization itself does not mean handling the document but also it starts with you as the person how you present yourself how you present yourself how you smile how you respond to people how you work with the team is part of the organization how you arrange your workstation how you speak to your sports carriers how you speak to your supervisors how you reply it is part of what you call the organization skills so it is part of those that you need to have in one way or the other hope i've tried to share something for you by the way thank you so much for supporting this channel remember we are looking at a road to 4 000 subscribers it is only your support guys support this channel by subscribing to this channel by the way don't forget to keep drop a comment in the comment section or else be very important or is very happy to get back to you as soon as possible and if it's your first time coming across this channel consider supporting this channel subscribe to this channel by the way don't forget to hit that notification button you will always be updated when we upload a new video thank you so much see you again in the next video this makes from the next creation day