Hey y'all, Liz here with Smart Business Moves and I have Michelle Alegreza with us here today. So excited. We are going to be talking all things automations, right, Michelle? Yes. Yes. Anytime that we're talking with Michelle, even if we're not talking about automations, she's going to find a way to slide it in there. Because the cow loves some automations. All right, I do have to say first though that we're missing Tom the Wednesday before Christmas because he always comes with some great kind of head piece and I think he was going to wear his Santa pants on his head this week. On his head? Yes. Yeah.  Denit got them for him, this little headset for him. Oh my gosh. But his daughter's birthday is today and so he's off doing good dad stuff, right, in the good dad. All right. Well, happy birthday to her. Yeah. I don't know how old she is. I think he said it was Caroline's birthday and she's in college. So, you know, it's not like she's a little kid, but it doesn't matter how old you are. It's still important. You know, my daughter just turned 40 and when we were celebrating her birthday, I've, you know, I still have the same feelings like when it was her third birthday, her eighth birthday. This doesn't change. Yeah. It's like, oh, my baby there. All right. I see I'm freezing. I hope my internet is not going to give us grief. We're having a little bit of snow for ease here today. So if, if something happens to me, Michelle, I'm trusting you to move it forward and take, take that conversation, move us. All right. So, and you don't have a problem with it either. You don't get shy. All right. So why don't you talk to us a little bit about it sounds like Courtney had, hey Sandra, sounds like Courtney had a, a live today, I think. Yeah. Yes. And oh my gosh, look at that. Sandy is the one that is here. Well, hello Sandy. So, yes, Courtney had a talk today and she has another one tonight as well at 6 p.m. Central Standard Time. So that is in two hours. You'd have to register for it, but she goes over the new chat GPT program and it is, it's going to be revolutionary for the cleaning business. It is seriously amazing. And I mean, honestly, it's going to be eliminating some positions, I feel. So, Rescue My Mate Service is super excited about it though. So, okay. So what, what has occurred? What's the big thing you're going to be using? How are you going to be using it? So I've already, well, I've already started using it to write some blogs. So, which here's the thing that seems totally crazy to me is I graduated college with an English degree with an emphasis on creative writing. And I was so excited to become the owner of my business so that I could write blogs and start using my degree. And do you know how many blogs I've written for my business in five years? Three. And now I've written. Yes. So I've written three blogs as an English major, so excited to be able to write. And now I've written three more using AI. So I think, I think this is the way that I'm actually going to be able to write my blogs and actually do it and get it done.  So I have a little bit of writer's blog going on. It sounds like you have had help writing some blogs. Yes, Sandy did write one for me as well. It was a fabulous one. And it is still sitting in my ClickUp waiting to be, waiting to be put on my website. So I'm really sorry, Sandy. I'm waiting to see it too. It is beautiful. It has all the graphics to go with it and everything. So it's sitting in my ClickUp waiting to be, waiting to be posted. I will get to that, I promise, Sandy. So the problem is equally like having them written and then also posting them, right? Do you have anything that can help us with getting it done, getting the posting done? I haven't figured out that automation quite yet. But it's going to be the next thing I try to work on. Okay. She says she can't keep you still long enough to post it. Very true. So Sandy and I have a running joke. Actually, Sandy has the running joke that she asks me a question. I'll answer, I'll be answering her over messages and whatever. And then all of a sudden it's like, I stop and throw my phone across the room and she can't get hold of me for hours after that. Mainly because I think the conversation is done. She's not even close to being done yet. And I'm just like, you know, leaving my phone elsewhere in the house. So I'm done. What? There was more to say? All right. Well, so we need, if we want to find out more about the, what's it called, Open AI? Open Chat AI? Chat AI.com. So it's the chat GPT, I believe this is what it's called. So, yeah, open, open chat AI.com. All right. So everybody, you need to go check that out first. And definitely if you want to know more about that, I'm writing it down for myself here. So I don't forget again. If you want to know more. And definitely check in with. And definitely keep an eye on rescue my maid service because they are already doing so much with it. So like I said, they already had one workshop on it today. They have another one going on later tonight. I imagine that you know, this program is updating all the time. So, I mean, the things that we were working on yesterday is now updated already today. So it's, I mean, it's a revolutionary thing that's going to be constantly changing. So I think that they're going to be doing quite a few workshops on that until it kind of levels out. All right. I'm looking forward to it. Hey, Paul, good to see you. I haven't seen you in a while. I haven't talked to you in a while. I hope you're having happy holidays as well. All right.  Oh, goodness. Let me move all this stuff out of here. And you'll hear about something that a company is doing. You're like, great. That'd be awesome if I could afford it, right? A great example is we hear all the time about culture things, right? We'll hear that Google has like cafeterias and everybody eats all of their meals at work. And right, they just have a ton of things that they do for Christmas. They spend $3,000 on every employee. And you're like, I would love to do that, too, but I can. Small business. How do I, you know, how do I keep up? How do I compete?  You can make yourself into a bigger company much, much faster being a small company using automations. And so you automate everything. Just, if you didn't think of it, you automated, right, Michelle? For sure. So Zapier is my best friend because it connects, whatever it is that it connects to, I can do my best to automate. So I have automated my prospect pipeline, my hiring pipeline. I've, my surveys and getting Google reviews, even posting to my Google, my business page is all automated. Well, tell us, tell us, like, pick an automation and tell us how that works. Like, what's the process look like? How can little businesses do it? Definitely. So actually, probably the best one to choose would be our prospect pipeline. So I use for my scheduling system, and I use ClickUp for my backend system. I use Zapier to connect everything together, and I also use GoToConnect as our, as our phone system. So I got a question first. So if someone wants to automate, do they have to have four different programs? Is that what you're saying? So generally, it does sound like a lot. However, to be able to fully automate your system in the same way that I have mine, it is less than $100 a month. Okay. To be able to automate. I like that. So yes, there are a lot of softwares. However, they are very inexpensive to free. So. All right. Price point. Yes. Exactly. Right. So the to our prospect pipeline, we have our clients or our prospective clients. We funnel everybody over to our website. The majority, honestly, our phone only rings if our VA is calling somebody, and they try to call us back. That's pretty much the only time our phone ever rings. Otherwise, everything's over whatever chat or Facebook or Google or whatever. So we just funnel everybody over to our website. We say request a quote. It's front and center on the top of our website.   So you request a quote on our website. It goes into our ClickUp. Yeah. All right. So I have a question. So when you say that you funnel them all over to your website, is that automated? A lot of it is. So if somebody writes in a message into our website, onto Facebook, we have bots that talk to them that say, go ahead and request a quote. Okay. And then what is not automated is delegated to somebody else. So you're not doing it either way. Right. So I myself am not necessarily doing it. It's either a bot that's doing it or one of my assistants. Okay. I like that automated delegate. I like that little saying, right? That's not right. So once they request a quote, it goes into ClickUp, which automates their pricing. So we don't even have to do anything with our pricing. It just spits out a number based on how many bedrooms and bathrooms and the square footage and the frequency of their home. They are automatically sent an email with all of that information. And they're also automatically sent a text message saying, hey, we sent you this quote, make sure you check your spam as well. So then they get funneled over. ClickUp is who's automating that. So this first piece, ClickUp is doing the automation. Do you have to, do you have to have any zap integration or anything like that for that? So the two zap integrations that we have for that. Actually, we do, I guess, with three zap integrations for that. So one of the zaps, it takes the client profile and also zaps it over into ZenMade. So then we don't have double duty of, you know, they fill out the quote once and it's already in both programs. We also have it zapped over to Discord. So Discord is the program that our team uses to communicate with each other. So we have a channel specifically for leads. And that way, my assistant is automatically alerted even if she's not at her computer, like, hey, a lead just came in, go check it out. And then the last zap is over to go to connect. So it zaps it over to go to connect that lets the client know, hey, we just automatically sent you this email with the pricing. Go check it out. It might be in your spam. So check that too. And then in the email with their pricing, they're also able to click on a link to be able to book themselves. So they would choose three dates that would work best for them. Let us know, you know, the frequency that they want. Let us know what any of their pet peeves are. A question is set us up for success by letting us know, you know, what you want done within your home. As soon as they fill that out, there's zapped over another email for a sign request document that has our customer guidelines and credit card authorization form. That's only $9 to have. And it's so convenient to be able to get their signatures saying, you know, like, we're not going to clean up after pet waste. We're not going to clean up after biohazards. You know, please have your air on for us in the summer and your heat on for the winter.  The price is sent in the quote email. So they get the price first, and as long as they agree to that and they want to go right away. A lot of times, like, they don't always fill out the sign me up form right away. A lot of it, you know, is my assistant calling them, you know, our salesperson calling them and, you know, talking them through the whole process and getting them set up that way. But there are some people that just don't want to talk to anybody and they're like, Hey, if I can get this all set up, it's midnight and I want a cleaning in two days. So let's get them going. So it captures those people too that are, you know, just don't want to have to worry about having to wait for a phone call. Right. They don't want to talk to anybody anyway. A lot of people exactly. Yeah. Exactly. All right. All right. Talk us through then what? So once they, so then we send them the customer guidelines and card authorization form. So they can sign that as soon as that's signed, then we will put them on our calendar and we'll choose one of the dates that, you know, we'll do our best to work with the first date that they had chosen, obviously, but sometimes, you know, that doesn't work out. I felt for a super long time that we were understaffed and now we are to the point that we are overbooked and not understaffed.  So, you know, maybe we have a Friday afternoon, if Friday is really what they want or maybe it's a Thursday morning that we have because it's mornings, it's more important to them. So we'll just get them, you know, as close to their desired time as possible. But that part's done manually. Right. You get their information. Yes. And they are, they have agreed and now you have an actual scheduling person that tries to figure out the best place for them. Correct? Correct. Yes. Okay. All right. And so that's one way of automating. But what you just described to me sounds like a lot of work setting that up, Michelle. It was a lot of work to set it up. But, you know, since I set it up, I set it up actually when we're close for COVID. So two years ago is when I set it up. And the changes that I'm making to it now are just small little tweaks, you know, kind of as more programs become available or that I'm learning new programs.  But I feel like I've definitely made the crossover, you know, I was an expert in cleaning before. And I feel like I've definitely made that crossover to where I'm now, you know, more of an expert of automating things to make sure that the cleaning happened the way that they're supposed to. Absolutely. So whenever I'm talking to you and listening to, everything's automated, right? I'm used to hearing that from you and seeing that about you. So what, so we were talking about initially, so big companies have this a lot of advantages, but here's an area where they don't necessarily have a huge advantage. But what if you're not a techie person? How do you set this up? Do you hire someone? Are there people that you can hire? Can you get help with that? What do you do? Or is it just something you have to go learn? That is a great question. You know, we've talked about a lot about Rescue My Made Service today. I will admit that I'm on the Rescue My Made Service team as well. But they have an amazing program called the Digital Systems Bootcamp that walks you through exactly how to do it. So they teach you how to use ClickUp. They teach you how to have Gmail hacks even. They teach you Zapier. So then with them teaching you all these things and getting the basics set up, I have gone and taken things to the end level where I know how to do these things now. I'm building more and more on top of it. So I think your answer is yes, you're going to have to do it. There's not anybody that is what I deserve. So once you take the Digital Systems Bootcamp, we do help you through it, but we wouldn't actually do it for you. Okay, all right. Well, I'm looking up Digital Systems Bootcamp right now so that I can pass on that, that Courtney S, SC Thinkific Training Vault. I'm looking for what, right here, maybe this website that I can pass on to people. So anyone interested in doing this, I can, right, taking this training. I know that the people in my office took this training and thought it was like extremely good and definitely worth every penny that they spent on it. I'm wondering if this is the right one. Let me check. I'm going to post it here and you can tell me if you think it's the right one, Michelle. So that people can, does that look like right? RescueMyMadeService.com, they just go there? Yep. Okay, perfect. Okay, so what are some other automations that people might have? So that one, obviously, that's got to be the first one, right? People have to build that. For sure. You've got to be getting first. Do you have any automations that you can talk to us about that have to do with employee retention or hiring? Because a lot of people are struggling in that area. Since the history of this industry, I think that's right. People have been struggling there. So. For sure. Yes, I have also automated our hiring pipeline. So there is still some manual work that goes into it. So we go into Indeed and we post our job listing within our job listing. Actually, what's really crazy, I feel like I'm telling you guys a secret here, but it's really not a secret. But the reason we get so many hits on our job ad is because we specifically say that we have no drama. And here's the great thing about having that in our ad is as soon as you have somebody that is causing drama, you can say, guess what? I have this in our job ad and I'm not going to let those people down. So you either knock the drama off or you don't get to stay here. So it is, that has been a lifesaver in itself.  Gotcha. So bad stuff and complaining and just not being happy and all right. Yep. So I think I may have forgotten all about these different issues going solo. I think eliminates a lot of that, right? When you have I yes and no. I mean, we're all solo as well. We go, we pair up on deep cleans and that's about it and the bigger houses that we have. But other than that, we're all solo too. But we do still have, you know, the discord that we all communicate within and we do our best to keep the company culture positive with that. And we also have monthly meetings. So everybody does know each other because they've been paired up on these deep cleans together. And then if you get one person that comes in and they're like, Oh my gosh, did you see that Mrs Smith's house?  So then, you know, you then you've got a brand new trainee there at their very first meeting and they're going, Oh my gosh, like, is this what all the clients houses are like? I haven't been to a client house yet. And now I'm nervous because this this person is going off about what this client's house is like. And now I don't want to do that. So it definitely helps in the bun.  No drama in there. No drama. So in the ad, we also have in there, you know, apply at sparklyhomescleaning.com. Nobody ever sees that. But then there's also towards the end, there's other questions that you can ask. So you can either choose questions, you know, to have it asked for you, or you can make a question for yourself. So one of the questions I have in there is, have you applied at sparklyhomescleaning.com? So they automatically get that like, Hey, this isn't good enough. Like, I don't, I don't care if you apply on indeed or not. I'm, you know, we're only going to go off of the applications that come into our website. And that way they're able to flow through our automated system. So the first application process, we only ask for their name, phone number, email, and I think their address. So then with that, so you lost. So your name. So you put your ad on indeed. And then how do you get them to go directly to your process instead of just waiting for you to manage them through Indeed? How do you do that? Yeah, so we, so we have that that question on there. What question? The majority of them have you have you applied at sparklyhomes cleaning.com. Sometimes we'll go into and if they've applied on Indeed but not in our system, we do have a template. I think I understand. It's not a yes or no question. Correct. I was thinking, so what if so they say no, and then they just go to the next question, they just keep going. But it's not a yes or no question, right? Correct. It's yeah, go do that. Yeah, go do that now. You go do that. Yeah, I got you. If you haven't done that, you're yeah, no more. We don't need any more questions. Here's our question. Right. Yeah. All right. And so that's how you put them over. So sometimes we do go into and we have a template message that will send them. But you know, that's more of a manual thing. If we do it, we do it. If we don't do it, we don't do it. But you know, again, it just states we're glad that you're interested in working for our company. Go fill out the application. Like three times now in the ad in the question and in the templated email, you've been told to go apply on our website. If you haven't done that, you know, we know that you're just kind of clicking through and not really getting it. You're not going to remember to clock in and clock out at the jobs. You're not going to remember to clean all of the things that we need to have cleaned because you're not going to pay attention to directions. So you don't want those people. Exactly. All right. So then they'll go over to our website, fill out just our short first application just to kind of get their information to be able to send them the automated system. So then the first email that they get, they get both an email and a text message with a link to a hiring presentation. So we were doing it where twice a week we would have a hiring presentation interview. So we'd have multiple people come in. We'd do this interview and we found that we just weren't getting many people into that interview. And I think it's because of the wait time. So we decided to eliminate that wait time and I made a loom video then of the hiring presentation instead and that link now is sent to them immediately. Nice. So they can watch that and their next kind of called action is, after watching this video, you see what we're all about. You see how we pay you. You see that you have to drive your own car. You have to do your own laundry. You are cleaning solo. This is what our service area is, all that kind of stuff. Then we say, if you're still interested in the job, I'm all in to our phone number. And then when they text, I'm all in, they get another email and a text for the full application that then is asking them for all their job history, their employment history, their references, things like that. Once they fill that out, then they get a Calendly link to set up a one-on-one interview with us. So all of that has happened just automatically. So all you did was you put the ad up and that's it. Put the ad up. I think that's what I heard. Put the ad up and the next thing that happens is you have qualified applicants that are standing in your email or in your text. Right? They are getting interviews with my ad. But they're put on the calendar for an interview. Correct. Yes. Got you. Like what? On our calendar for the interview. Okay. So the calendar is so somebody comes to work, your office assistant comes to work or whoever's doing your interviews. And each day they look to see who added themselves to my calendar. And they can control when they want to do it by filling a box on their calendar so that they can't book. Right? So they can fill any time they want. They can open up whatever availability they want. Then people then come to the Zoom meeting. I'm assuming it's by Zoom or is it in person? All by Zoom so that we can record it. And then we send it off actually to our training managers. So it is not even my assistant or myself or our virtual assistant who makes the decision. It is the training team as a whole. So is that video sent to Discord, I'm guessing, into a channel? Is it sent automatically or do y'all send it? My assistant has to send it after it's been, you know, after it's been available from Zoom. Okay. So she's weighing in as soon as that comes up then she puts it into Discord. All right. Is there more automation in this program and this process? Oh, you know it. So after our training team has checked out the video and you know, our entire training team doesn't need to watch it but we need, you know, probably two or three people to say, yes, I like this person. So, you know, once a couple of people have watched it, you know, we decide, you know, yes, we're going to go with them or no, we are not. The shorter route is no, we're not going to go with them. So in ClickUp we place them into the rejected status and they're automatically sent a rejection email. And then if we do like them, then we will invite them to enter in their information for a background check. So we put it into the status of background check and they're automatically sent our background check packet to be able to fill out so that we can run their background check for them. So once that comes back, we have to do the background check manually. But then once the background check is done and the references are also called, then we'll place them into the hiring pipeline and all of their employee handbook, their non-compete, their I-9, W-4, direct deposit, all of that is sent to them as well, as well as a login for the Cleaning Tech Bootcamp that Rescue My Maid Service also has. So they have to finish the Cleaning Tech Bootcamp before they can even start their first day. And then their first day, we have them go to a house to observe and then we do an orientation with them. So then they still have the opportunity to be like, uh, after I saw this first house, it's really not for me. It gives them that opportunity then before they actually go into the full training system. Which is great. The sooner we can weed out people that are not a good fit, the better, right? Oh, I love that. Yeah. So what is the Cleaning Technician Bootcamp? I think you said, right? Cleaning? Yes. So the Cleaning Tech Bootcamp is seriously amazing. It is, um, so they don't use, so within the program, they don't use specific so you can use the products that you would use. You don't need to cut out your purchase.  Oh no. Um, so they're really great at being a specific product. So, you know, as you're cleaning the toilets, you would put your toilet bowl cleaner in there.  So they're really good about, you know, use your all-purpose cleaner on the countertops. Use your window cleaner here. You know, so it's very generic. So you can still use the products that you would normally use, but it shows you all the techniques. And it also has super fun, um, what not to do at the very beginning. So, um, you know, there's one, there's one in the first video where they like knock on the door and the cat gets out and they just let the cat go. So, you know, it's, do not do that. So it's just kind of, um, you know, it keeps, it keeps them engaged. It's only about two hours long. Um, they do have a package that also has a test at the end that you then get your results, the results of, you know, the cleaning business owner gets the results of the cleaning techs scores, which is super nice. So how do you pay them for that? So once, once we get their test score, they get an additional two hours on their paycheck. Okay. So they, they just know upfront, here's the, here's your first training. It's two hours worth of training. You'll get paid on your first paycheck. Yep. And so before they even start, they're already have some, some start of some training, right? Yes. I love that. How, how has that impacted your training? Um, it's, it's honestly been amazing. I mean, we've, we've been, we've been able to eliminate people just right after that who are like, this is going to be great. This is not my cup of tea type thing. Um, we've had other people that, you know, have super embraced it. And they're like, wow, you know, I worked for this other cleaning company. I didn't know what MSDS sheets were, or I guess they're SDS sheets now. I always, I always put the M in there. Um, so, you know, I had no idea what SDS sheets were. And now I need to have access to them within four minutes. Who knew? So, you know, it's just kind of interesting how things kind of play out. Um, you know, there's a lot of tips and tricks in there. So, you know, when they go to the first house to do the observations, that it allows our cleaning tech to focus more on the things that are specific to our business then and not necessarily, you know, you have, this is how you have to do your job. Like you have to move all these things. You've already been shown that within the video.  So it eliminates some of those Yeah. So tell me, so as long as we're bringing this up, tell tell our audience how much does it cost to send people through that? Is it worthwhile? Oh, it is for sure worthwhile. And of course, I'm not going to remember the pricing on this. I know that I'm signed up for the middle for the middle one, but you can get the information also through rescue my maid service under cleaning business nation. That is so when you sign up for a cleaning business nation is when you get access to the cleaning tech group. Yeah. Should I put that link up here? It sounds like cleaning business nation.com. Nope, it's through rescue my maid service. We have to make you want to share your screen and show us how that works, Michelle. Sure, let me get sure we're going to be interested in this. Absolutely. I feel like I'm a walking billboard for rescue my maid service right now. That was that wasn't necessarily the intention, but I am just so in love with everything that they do. No, yeah, we we love rescue my maid service as well. So yeah, no, no worries there. Definitely. All right. No judgment on all of the tabs that I have open. All right. You know, I'm Michelle, people are always giving me grief in the circles about that. So are you able to see it rescue my maid service? Hold on. I'm trying to add you added in here. Here we go. Gosh, Michelle, you got a lot of tabs open. Had to, you know, I had to. All right. So here we are rescue my maid service. So, um, first off, definitely go get yourself a health check. So if you click on get a health check, it's a whole questionnaire. It's totally free. So it's a questionnaire of how your business is running right now. So answer, you know, as honestly as possible, and you will get a grade on how your business is running. And then you'll have the option to book a call with Sandy or Courtney to be able to go through the different options that could be most helpful to you to make sure that you're getting the A that you deserve. I seriously take this health check probably about every six months. I think Sandy rolls her eyes every time she sees my information. But, um, I mean, honestly, I with all the automations that I do and everything that I'm running, I'm still not at a full A. I'm still at either a B, B plus or an A minus. So it's, I know it's crazy.  So I want to know how you stack up against Michelle. She's got an A minus or a B plus. Get in there, take that health check. Let's see how you do. For sure. So, um, the cleaning business station, you would go right up here. Okay. And because, you know, my computer does not run slow because of all these tabs that I have open either. That was pretty quick, actually. So here, here are the pricing. So the pro is what I have. So this has all the courses. You can print anything that you need. There's an owner growth video library, which is super cool too. So rescue my maid service used to have a program called monthly motivation where they would have experts doing, you know, different education pieces. So they have a lot of those videos in there as well as others. You can become part of the preferred employer program. So that really helps as well with hiring to show that you're a preferred employer of rescue my maid service. I mean, it looks really impressive to the potential people that you'd be hiring. Okay. The pro also includes the unlimited exam access, as well as partner discounts from a whole bunch of like, actually I just used the one from supply made, it's 25% off at supply made for your aprons. I mean, it's incredible. So this one just doesn't have access to the CDN support server. So that is the premium one. So if you want access to the whole rescue my maid service team to be able to help you with any of the, any of the trainings or anything like that, then you would have access to the support server as well. So So the people that would want to sign up for premium are people that are really tech challenged. They know they're going to struggle and they really are going to need extra help, but sounds like pro is going to be the one for most people. That's for sure the one that I would recommend. So especially for the unlimited exams. And you know, the super cool thing about the cleaning tech bootcamp is it doesn't matter how many people you run through this program. So you can, you know, if you're somebody that is, you know, just hiring and hiring and hiring and hiring, it doesn't matter.  It doesn't matter, but monthly price stays, stays the same. So it's, it's amazing. I mean, we've definitely been using it a lot. Only people that looks like that would want the basic is somebody that is a very, very small company that is maybe hiring one person a month, no more than one person a month. And then they, maybe they're, they would fit for basic. But for the $20, it sounds like it's a, it's a no-brainer to go through, right? Okay. Right.  There's, I know that there is the supply made one that I just recently spoke out there. Michelle discounts without sharing anything that is not, not shareable. Let's see. I think that would be an awesome thing for people to see, right? Um, you have a list. Let's see. Let me, let me log into mine. And I should be able to show you. Hey, Courtney. Right. For the owner portal. And here I am right here. Yay. I see you. So the discount. Okay. So we've got Zen made is 50% off the e-books. We've got quality driven. Nice job. I don't want you showing the codes. Right. Let's, let's not show the codes because that would be something we would want them to see once they got inside, but you just show the name. So we got Zen made quality driven. Awesome. Do you know how, any idea how much the discount is on, on these? Is there an average? Um, you know, I'm not entirely sure. Um, it's okay. I was just curious. Yeah. I, I just knew the supply made one off the top of my head just because I just used it this week. So um, but yeah, so quality driven. Nice job. Uh, the chic CFO with Denay Wolfe. Um, Chelsea Stingley, JCD Enterprises. I want to say I don't remember what that one is about. Who is that? Um, yes. I, I don't remember. And I don't know if Sandy is still on to let us know. Um, let us know the steering group. I want to say that that one is a, I want to say that that one is like a personality test after you've hired. That's yes. And they also have a, so they have a couple. The one that you probably have for the steering group is probably the one that you give them before you hire them. Yes. Yes. Okay. Awesome. That's a great test. It tells if they're, what are the chances they're going to steal? Are they going to show up on time? All right. It's, it's a, it's a good assessment. For sure.  It's amazing. That's crazy. And click up. Of course click up. Yeah. Yes. Of course. Oh, and then you got Ken Carpagno with who we love. Yes. So I was in Ken's smart cleaning tribe for, for a couple of years actually before, before coming to your group. And man, that, that guy is just so smart. And he is, he's, he's so helpful and amazing. And I, it's firing. Oh, absolutely. Yes. For sure. Yeah. I absolutely think he's very inspiring. All right. What else is on there? Anybody else in there on this one? It looks like that is the end of the list. All right. That's a pretty good list. I like it a lot. Yeah. Absolutely. All right. All right. So tell us a little bit more about, so we've, we've got now, we've sent people through this cleaning school and I'll go ahead and remove that for you. Don't worry. We've sent through the cleaning training, you know, this sort of a quick training before they've even come to work for us. If they don't complete the training, we don't have to pay them. If they do complete it, great. Complete it. Then we pay them when they, on their first weeks pay and then we bring them in. Maybe they thought it was going to be easier than it is.  It's not as great as I thought it was going to be. Do we have any more automations in this process? Or do we become people, people based now? So I guess after that, the only other automation would be that we, after they pass their training, we send them, you know, a congratulation email with more kind of tips and tricks on, you know, what color towels to use, where we, we very much stress that, you know, for every home that you clean, there's only five things that you do. So if you're going into a home that's super large, don't get discouraged. Don't get, you know, don't feel anxious. There's only five things to do in every house. Maybe there's more of them. Maybe it's bigger, but, you know, kitchens, bathrooms, dusting, vacuuming, and floors. There's five things in every house. That's it. So we like to stress that to them just so that they feel a little bit more at ease. But just kind of like tips and tricks on that, you know, the address to our storage unit and how they can get into it for all of our supplies and things like that. So more things are jumping out to them. How about, or so now they're, they work for you. Do you have anything for employee engagement or any of that kind of stuff that might drip out to them or that might happen in discord or wherever? Yeah. So we do have an internal survey system that we have built out through ClickUp. And anytime they get, anytime they get a survey, it automatically pops into ClickUp as well. So then they can see, you know, have they, how have they done on this job? What are you talking about? Like a QDS survey or what kind of a survey are you talking about? So it's like QDS. However, it's all through our ClickUp. All right. So you have your own survey system that's similar to QDS that goes out to your client. And that information comes back in, goes back into ClickUp. And then it goes to them, goes to your individual. It goes to them in discord. So it goes into, into a general channel.  We do have, we do have a complaint channel in there as well. So we feel that it's very important for our whole team to see whether they're doing well or if they're not. You know, a lot of times what we'll do is bring the conversation out of it if it's, if it is a bad review. But we do want, you know, everybody to see it because maybe somebody else, you know, already has that client and they've already had issues with them. They can give words of encouragement. You know, maybe it's, you know, and usually, usually then the clinic techs only get the one and they're like, I don't want anybody ever to see that again. So I'm going to make sure I'm going to make sure that I'm doing a good job to make sure that I'm only getting good reviews after this. Yeah. But I feel that the words of encouragement are definitely better.  We've all, we've all been there. It's, you know, don't worry about it. Yeah.  On our survey, we also have an area for the client to leave a tip. So I mean, with it being Christmas, oh my gosh, the amount of tips that have come in these last two weeks is insane.  So it's, it's really fun. And then in there, we also have a before and after, before and after picture channel. So you know, that really helps with engagement. It really helps to then, you know, if a client comes back just yesterday, actually, we had a deep clean and our cleaning techs sent, oh man, they sent like a hundred before and after pictures. It was insane. We've never had anybody send so many pictures before. Right. You know, so they took all these pictures. They're, they're both brand new cleaning techs. So, you know, I, they don't have direction yet on how many to do, but we stressed how important it is. I definitely want more. Well, then the client came back and said, you know, we really appreciate the hard work that they did. However, they didn't do a really good job on the floors and sent a picture of them holding up like one little cat hair and then a portion of their tile floor that the grout was discolored. And it's like, you know, these two cleaning techs, they were there from 8am until 2pm, two cleaning techs. They had a quality check as well. And they said that this house was like just horrible. Yeah. Right. So they said that this house was just horrible. And then the client comes back, you know, with this, and we're telling them, you know, hey, this is exactly why we want you to send in these before and after pictures, especially since you guys are brand new. Because that way, you know, we can air on more on the side of you guys and be like, hey, you know, they were there for a lot of hours. You know, they did a lot of hard work. We saw the before pictures, we saw the after pictures, we sent the quality check person in there. So, you know, this lady was demanding $75 off and we're like, no, that's not going to happen. You know, how long did it take you to clean up that hair? All right. So we are going to go back and do a satisfaction and guarantee though. So we are going to go back and do that. All right.  And that is with your employees being happy. All right. So as far as engagement, you do have the surveys that are coming out. So those are coming out every single day, right? And that's automated. Nobody has to check over those. Nobody has to see anything. Your team members come on, they're commenting automatically. So that's also, it's a funky kind of automation, right? But you're putting stuff in there that prompts your team members to also automatically respond and give feedback and positive kudos to their friends and everybody that they work with. Okay. I love that. So that's building your culture there. Absolutely. All right. How about any surveys to your employees? Do you have any surveys that way? For sure. So on the fifth of every month, we have a survey that goes out for employee satisfaction. And we really stress to them too that, you know, hey, it's super important for you to get feedback from your clients. We want the feedback from you. We want to make sure that this is the best job that you could ever have. So help us do that. So we don't get 100% of the people filling it out. But I think kind of over the course of a couple of months, it would be 100%. But then it's just kind of like three this month, four last month, five next month type thing. Eventually they all fill it out and then start over. I'm guessing it's similar to your clients. You don't get 100% response rate every month. But you are hoping to get everybody over the course of maybe a 90 day period. And you are always trying to raise that response rate too. Because we all recognize that we're the higher the response rate, the more accurate our results are, whatever we're getting back. So all right, it sounds like you've got a system in place. And does it check to see if everybody has responded at least once in 90 days? Or does somebody do that? Yeah, I do check that. So that's checking it isn't automated, but I do check to make sure. All right, what else? What other kind of stuff do you have? I know you have tons of stuff. Anything else specifically for your employees? How about birthdays, anniversaries? Any of that kind of stuff automated? We are working on automating that. So all the information is there, but that is an automation by delegation right now. So before every team meeting that we have, we check and make sure if anybody has an anniversary or a birthday coming up. And then we go and get them gifts and stuff like that, cards, cake, all that kind of stuff. Kat, I really want it automated that the person, it's their birthday coming up and my system knows what they would love and just sends it to them. Actually, so one of another automation that we have. So when they very first start, we do send them a questionnaire that says all about me.  What was your favorite concert that you went to? Where would you live if you didn't live in Minnesota? Who do you look up to the most? What's your favorite color? What's your favorite animal? What's your favorite Starbucks drink? All that good stuff. Yeah, color. Yeah, that's awesome. So how do you use that in the automations? Are you able to or is it just something that you have it? It goes out every time now we have it and we can reference it a lot. Right. Yeah. So I mean, having it for reference is huge, right? I know that years ago, when we first started doing this, this was like, crazy to people. They're like, nobody's going to give you that information. And yeah, that that's really not a thing. If people will give you their credit card over the computer or on the phone, they'll tell you their favorite color, I promise. So one of the things that we started doing that I think is brand new and interesting that you could create an automation for Michelle, be helpful to you, is that getting to know you form, shorten it down to just 10 questions, keep the full form for later, but take the top 10 questions that you have that are really interesting and send that out as part of your application process. So yeah, so, you know, we got to talk about matter, meaning measure and autonomy because, you know, I can't ever let a smart business moves episode go by without talking about it. And that is one quick way to get people to get that feeling like they matter in this company. That's one of the things you can talk about on that very first phone interview is the things that they actually said that they care about that are important to them. So it when we started doing that, we found that we got a ton more people that were going all the way through the process. So instead of dropping, I know, right? Yeah. So one more time there. I know easy to write just especially for you might not be easy for other people, but for you snap. So easy. All right. Well, it's three o'clock. I didn't even realize time goes by so quick on here, especially when we're talking about stuff that's super interesting. And we could never finish talking about automations, right? We've come up so many more forever. For sure. Yeah. All right. But I do want to say thank you, Michelle. Thanks for sharing all your insider stuff and showing us all the inside stuff on my rescue, my maid service too. So people can go check that out. And I think that's it. Do you have any last words that you want to say to anybody? Oh, I want to say thank you so much for having me on here.  And so for those of you who do not know, I am in Liz's mentorship group and she is seriously amazing. And just being in her group allowed me to, gosh, I almost doubled my business in a month and a half after starting your group. It was insane. So I do want to say that you guys need to check out Liz's group too because I will actually pull up that way. I thought I meant to. It's the strategic success circles. And I will post that real quick. I'm terrible about remembering to do this. You think I'd remember after all this time, right? But I need to, at one point in time, I need to have this up and ready to go and pop it at the end of every of every shell. That would probably be really funny. Wouldn't you think? Yes. And a lot of the automations that I've come up with have been because I've been in your group. So Liz, seriously, so Liz wants so much information from you. And I'm like, I know that I need to know this information. But I'm definitely the person who if I have to go looking for the information, I'm not going to do it. So what did I do? I automated all of it. And I now have dashboards in my ClickUp. So when I have to fill out my MCI report every Monday, all I have to do is pull up my ClickUp report and just fill in those numbers. Oh my gosh, I love that, Michelle. We need to get you to show everybody in the circles that. No, I'm not even kidding because that's so hard, all that information. And I did not see all of these postages popped up from Sandy. She created that. If there's time, get her to tell you about the review automation for Global. And guess what? Y'all are going to have to reach out to Michelle about that because there is not time, unfortunately, and y'all are going to miss out. But I'm going to reach out to you for circles again too, Michelle. Somebody else wanted more information too. All right, y'all. Talk to you later. Everybody have a Merry Christmas and we will see you after that holiday. Talk soon. Bye-bye. Thank you. Bye.