On the topic of our talk is technical support for graphic designers. How many graphic designers do we have, and do we have any? Yeah, okay. So here's what we're hoping that you will go away with. Is we've been working with graphic designers for exclusively for about the last five years or so. First of all, by way of introduction, I'm Bill Starrett. This is my wife, Rhonda. Hi. In marriage, generally speaking, sometimes opposites tend to attract. So Rhonda is a programmer. I have experienced a little bit of page layout, but I was a project manager before we started our business in 1999. So I had a little bit of page layout, a little bit of project management, and a programmer, and it was her idea to say, let's start a web development company, and this is our 17th year. In the last five years or so, we've been working a lot in Atlanta. We're from Atlanta, working with graphic designers and agencies. And in those situations, they realized that they didn't have in-house developers or technical support, and so they said, let's just find somebody that can do that. They do what they do best, which is create branding and messaging and extend the company's brand and do PR and create beautiful designs, and they leave the technical stuff up to us. So if you have ever in the past been presented with an opportunity and you say, you know, I just do basic informational WordPress sites, this one sounds like it's a little bit beyond my capability. This is an opportunity to maybe say yes, or at least to get that appointment and say, you know, tell me more about this project that you want me to take on, and we're going to show you ways to perhaps bring on a technical support to help you win that job, help you execute that job to the best of your ability, and manage it going forward. So obviously there are differences, and again, generally speaking, right? Some designers are great developers, et cetera, but there are differences between designers and developers, and so we understand that, and we are developers and we use designers. Obviously there's differences between designers and coders, so designers make things look beautiful, function, user interface, coders, write code. The two of those together make the magic happen. So we've got this beautiful WordCamp website, it's a beautiful color scheme, we've got, you know, rounded buttons, we've got a background image of the mountains, and it looks really nice and it functions really well. We've all used the site to register and check the schedule and all that, and so somebody with a design ability put this thing together and behind the scenes, this is what it looks like. So UI, other store 3, 1, 6, 0, 1, 4, you know, blah, blah, blah, and that's code. So a lot of designers look at this and just say, ah, I don't want to see that. So fear not. If you team up with a partner, then there are some advantages to do that and obviously you can rely on your strengths, okay? You are designers, you were created to design, you were born to design, so design, design away and continue to do that. If you take on projects that are outside your core competency, if you've ever done that, we've done it. I do a little, I mentioned I have some page layout ability, I did page maker stuff way back in the 80s, and I've designed a few logos, but if somebody approached me and said, build our website and we need a new branding package, that's not me. Now if their budget and expectation is really low and really small, I might be able to crank out a logo and maybe one concept and two or three revisions, but if there's a company out there that's looking to do a rebranding, I'm going to bring in a graphic designer because when I try to do this myself, I end up having to go to YouTube videos to learn how to do this stuff. It takes me a lot longer, it's costing me money, I shouldn't be doing it. Every once in a while I take a project that's a little bit beyond my scope and when I do it, I regret it and I'm stressed. When you bring on partners, you can extend your area of specialty. So maybe you're just a freelance designer, but you can tell your prospect, you know, my team. Well, I've got a team of developers, I've got an SEO expert on a team, I've got a good copywriter and that sounds a lot better than I just build small six-page websites. Obviously, you can now produce projects that are of a high level of expertise because now you've got specialists in there and so you can win bigger jobs and make more money and so that's what we're hoping today is that you get inspired to win more business. So we're going to show you, what we're going to do is walk through a life cycle of a project. So we'll go through estimating the job, designing the job, coding the job and then support after the job and we'll see how maybe with a little bit different thinking that you can bring on some experts. So, let's see. So, simple informational websites are pretty easy to do with a little bit of a WordPress background and finding the right theme and maybe a little bit of basic functionality. You know, you could build a six- or ten-page website with a blog for a local business and that may not be much of a challenge for you. As the business then says, well, I've got some real business issues that we'd like for you to solve on the website, then it becomes a little bit more of a challenge. So, if somebody approaches you and says, you know, you do websites, right? And we all say, yes, we do, of course. And can you do this, this, this and this? So the question is, you know, do you say, still say, you know, yes, we can and now I've got to go find somebody or, you know, tell me more. Find out a little bit more about what you're looking to accomplish, okay? So, the more complex business issues require a more thorough discovery process. Do you all use some sort of a discovery process when you take on a new client? A couple of heads nodding.  And so that's pretty good for informational sites. But if they ask about specific functionality, I want somebody to come to the site, become a registered user, download premium content, maybe pay, you know, now you've got different components that are part of this. And it's like, you know, I think I can do it. I went to WordCamp, they listed a bunch of plugins, but sometimes they don't all come together real nicely. So, the idea is to ask more questions and clarify their responses. So, you know, how many members are you looking to sign up? What's sort of a timeframe? How much are you charging? And just try to ask more questions. And like the slide says, like a four-year-old child, why? Why do you want to add this component? Why, you know, is that going to be beneficial for you? A lot of times we get business issues that are thrown at us, and when we ask the prospect, you know, some of these questions, they realize that maybe they're asking us to build something that might cost a couple thousand dollars and that it may only benefit or find them one or two or three customers. Or they realize, you know what, nobody's actually going to go through this process, and so maybe we should scrap that or find a different way of doing it. So, it's really important to have a discovery process, ask more questions, clarify those responses, keep digging deeper and deeper. And when you're asking questions, they're talking, and the one who talks least in these situations usually wins, right? We go into a business selling situation, and all we're doing is talking about us and the great services we provide, the number of customers and blah, blah, blah. We haven't given them enough chance to speak, and the next one, the person that comes in, your competition that asks more questions is probably likely to get the job. So, Rhonda, why don't you just hear a couple of case studies? Like I said, we have worked with some agencies and designers in the Atlanta area, and just give us a couple of examples of some case studies where we've made those agencies money. First, the five examples I'm going to go over for the agency themselves and they would have turned down probably all of these jobs or not even told that we can't do this, we're going to give this to somebody else, or we know somebody that'll do this. These five examples netted these agencies total about $120,000. So they would have walked away in total about that much money. The first one is a custom design. Many times as developers, I don't want to, as a developer, do not want to hinder a graphic designer at all in their creativity. But sometimes the user experience when they come to a page or things like that need to be tweaked. In one example, I was talking about another project to a graphic design agency and they said, hey, we're putting together an estimate and we're in discussions with this company and they want all of these custom mobile designs. So when one of their sales people go, they want a different design than the website and this and this, and that should be no problem.  By the time we got done looking at the designs and re-estimating it, they ended up, before they submitted it to the prospect, doubling the estimate. Because of the amount of work, they probably would have lost or had to go back and have kind of like a bad face to the client like, how do I eat this cost? Because it was that much custom work just to get the site to display differently on a tablet versus mobile versus all the other devices because they were very mobile-centric. Data integration. Actually, we watched this project two weeks ago. A graphic design agency had somebody just pop in one day say, we want a WordPress website, but it has to hook to two of our Microsoft SQL databases housed at a different location. And it has to be real-time. She calls me and says, what's Microsoft SQL and can you get over here as quick as possible and can we talk to this client? This project by itself was probably the biggest one of these and that was over a $35,000 project by the time we were done. Business processes. Bill alluded to this a little bit earlier. Many times a client, when they come in or a prospect comes in, they kind of know what they want in the end, but they don't know how to get there. And in one case, a client came and they said, we have sales reps, we have wholesalers, we have regular customers, and we want different processes in an e-commerce solution for everything. As we started talking to them, we realized the sales reps was kind of new. They didn't even know internally what the data flow, what the business flow of that was. So I actually, as probably the developer, the business analyst, went in and met with different people in the company and put together a business flow, put together a design flow, actually came up with every plug-in we're going to use, went over it with them. And again, it doubled the estimate what the graphic designer thought it was going to be based on the time we were done. They were so bought into the client. They're right now onto their third website with this graphic designer because they were so impressed with the thoroughness of the project. The custom features. We've had many times when, can you just do this? Can you just do that? Can we just add this field? Can we just add that field? We're having a thorough discovery process up front. We uncover all of that. So again, it's in the estimate that you're not going back. I don't know if you have any clients that feel like sometimes or they'll tell you they feel like they're being nickled and dimed or you feel like you're losing money because they're asking for things and you don't know how to go back. By having the thorough discovery process up front with somebody that's kind of into the code, you can stop some of that. And the last one, automated processes. We had a client that had nightly feeds coming in and they wanted them to integrate at certain time frames into WordPress. The graphic designer had no clue what she was even talking about. Came in, talked with her. It was actually a very simple project of these five. This was the smallest, but it meant the most to the client because they already had two other websites with this graphic designer and this was just the third one. And just again, it solidified the relationship. The last thing the designer wanted that person to do is go find another person to do it because that other business could eventually be in jeopardy, if that makes sense. You have a question? Many times I will go in just, I'm Rhonda. They don't know what company I'm with. Sometimes they know me just because where we live and some of the graphic designers, I've worked with them enough. Many times I, even though I'm technically a subcontractor for that graphic designer, the client doesn't care. They have bills through the graphic designer in probably 99% of the time. The client bills to the graphic. I still many times have direct communication with the client, especially when we're in the discovery process getting questions. But again, the communication is really important. They're copied on emails. We do voice conference calls, joint conference calls, things like that. So it's really never come up as a problem. Again, I come in for that graphic designer. Does that make sense? Does that answer? But even the design works. Our website lists our services and one of those is graphic design. I mentioned the logo work that I do. If somebody's got a couple hundred dollars in their budget and, right? So yeah, you're insulted, right? Because a true designer understands the process and the worth of a rebrand or a good logo is in a thousand, two thousand and up range, right? So if they say, we want you to do a website and then we look at their collateral and we look at their branding and we go, this is going to be, you know, have you thought about doing this? If they have nothing else in their budget, you know, do you mind if I just create something and put it up there because we're going to build a brand new website with a really bad logo? So we provide those services but the, you know, the percentage of our business that is that is really small work. We're actually considering removing that because of just the partnership that we have. We've got a team of graphic designers that, when a project comes in that is, now they do have a budget for it, then we'll bring in a designer and say, you know, here's one that is beyond our scope and they're going to need logo branding, you know, creative posters, flyers, presentation folders, that type of thing and we'll do the website part of it. So how's our community doodle coming along? What do we got here? We just got here. Keep it going. It'll be interesting to see what we end up with. All right, so somebody approaches you with one of these scenarios that Rhonda mentioned that perhaps is beyond your core competency but you'd really like to get the job and so how do you handle this from a business perspective? So the first thing is, of course, the estimate. Now, if it's possible to bring in a technical expert into your meeting, then that's fine. With our arrangements, in some cases she's got a business card from a couple of our agencies and they just say, Rhonda's a part of our team and she hands them the agency's business card. Sometimes the work is just a referral where a graphic designer is just saying, these guys need a website, just take it. Other times, the designer's going to manage the project, probably bill for project management. If there's a difference in fees, they may take a margin over the top. The billing, they may decide, well, I-360 Group's going to bill you or your technical partner's going to bill you or billing may go through the designer. So you get to determine the terms that you want to set up when you're working with a partner like that.  If you're working with a developer or a development agency, you need to get a firm written estimate with, and I'll go over it in detail in a minute, from your developer that then you, if you're a graphic designer, will then translate and put into your estimate for the client. You want everything in writing, everything. And that includes, you need to give your developer a full site map as much as possible. This is where you may need to get your developer to talk to your prospect. If it's an e-commerce, you need to know approximately how many products. And some of you may know. Adding 10 products versus a client coming back and saying there's 200 products takes a little bit different time. Knowing if it's e-commerce again, knowing what attributes, what are their color choices, how many categories are we talking, other features they want to add to it. Creating a mock wireframe and showing it to your developer. So they kind of get in their mind, are there any gotchas? They may not be the greatest creative people, but we can look at it and understand the flow of it. Again, I mentioned mobile before. Mobile is so hot right now. Responsive, adaptive, everything else. Looking at it, deciding, are we going to do more adaptive images? Are we going to do more responsive images? Are there any gotchas that the client's expecting on a mobile platform? Like the case example I gave with the sales reps. What type of tablets are they using right now? How are we going to make sure that they get the right information first? When I do an estimate, I list the exact plug-ins, the cost of the plug-in and what it's going to take for me to or my team to customize it. And sometimes I'll give different examples. And I have graphic designers that give those to the client because many times the client is also visual and showing them a plug-in or a demo of a plug-in, many times the client will say, that's what I said, but it's really not the functionality I wanted. I want this. And it may be close enough that now you have to add on custom changes to that plug-in. But again, in the estimate, I'll even say in e-commerce, we do not know, you know, exclusions, we do not know what merchant is being used so there may be additional charges for this. Again, so as the graphic designer, you're telling the prospect, ha ha, there may be some more pricing coming. So they're not, again, you don't want to surprise them with a bill or here's two more hundred dollars you need to spend on this website and they're looking at you again, thinking you're nickeling and diming them. Up front, I like to find out what hosting they're using. You've probably heard this preached enough around here. Hosting does matter. Where is their DNS? Where are we setting up the development environment if they have a current production site? Because wherever we set that up, we need to make sure SCF is turned off so the search engines don't index it while it's being developed, et cetera. The client many times, we let the client browse the site as it's being developed when it gets to a certain point. And also email. The most successful project will seem like it's a failure if the day you watch, they lose email. That is all they will remember. So knowing if they're on an exchange server or are they using Microsoft Office 365 email or what they're using, because you may have to stage your go live date so that maybe email and the website goes live over a weekend so they have least amount of downages. But knowing that up front so that they can gather logins and passwords and stuff like that is critical. Again, Bill mentioned project management. We usually add a project management in there and you need to let your developer know, are you coming to meetings with me? How many weekly meetings are we having? We're having a conference call. You're coming on site for three meetings because they may charge for that. Phone calls. And all of a sudden you get a bill because they charge for going on site to meetings and you don't know that. So again, setting the stage up front and get that from the developer, what's included, what's not. And again, scope of work exclusions and change orders. Have a change order process. Even if the developer says, I don't want to cost you anymore, get it in writing. Get it in writing so that you can keep track of it as a developer, or I mean as a graphic designer. They can keep track of it and you can also flow the work. Get it as quickly as possible if the client asks for something. Get it as quick as possible to the developer to find out, is it going to cost more? What's it going to change? Because it may impact and have a cascading effect on other things being developed. Any questions on there? Anything so far? So the role that you've stepped into at this point is kind of like a general contractor. So you've found a prospect, gained their trust and now you're going to manage that prospect. You're soon to be new client or customer and the technical person on the other end. So if the client changes and says, we said it was going to be a 10-page site but as I think about it now we've got to add four more pages and oh it's just four more pages, right? I mean that doesn't take any time. Or the plugin issue, oh I didn't know it was going to look like that. So it's important. Soap of work, exclusions, change orders. You know change orders. Well there's always going to be changes, right? Even if they lay out in a site map 32-page site do you think when it's finished it's going to be a 32-page site? It might be a 27-page site because you look at it and they make changes. So having this discussion with your client up front then when it does happen then they're a little bit more prepared for it. And when we say in writing you know that's the term contract. Well, I mean contract almost seems like we're already at war with one another but it's really an agreement so we refer to these as our standard agreement and it simply says you know if you're a designer and you're hiring us and you want us to build a 10-page site and here's the images and here's all this information then that's what we're going to do. And if we don't do it and we said we were going to do it then there's a penalty on our end if we build 10 pages and you say well I really wanted you to do 20 then there's a little bit of a discussion there but the agreement is a piece of paper. Not the phone call conversation we had not the tweets going back and forth and so just use that as an agreement. There's enough horror stories out there I'm sure you've heard of developers leaving, moving on, disappearing and this kind of helps that. This gives that in writing you know where they're at it gives you something to come back on and again everything in writing. A couple of notes here so site map we use something called slick plan and with slick plan you can create a site map and it's a visual display and you can show that to the client and they'll show the hierarchy of menus and your content structure and then when they approve that it actually converts that into pages and There's a plugin called slick plan you plug in that to your site import it in and you can actually put default content in it and it will build your pages for you automatically. In the old days I did add new page new content goes here put that on every page and then build my menus and add new menu add new menu and so slick plan it builds the menus and the pages for you show them a nice it's a visual representation of your site plan but then it converts all that stuff into menu items and content so really cool wire framing so do you guys do any wire framing tools called balsamic and gliffy a lot of graphic designers like to use illustrator what other tools is anybody using for creating wireframes which one do you know do we know what wireframes are so wireframes are just simple line diagrams that say I'm going to have a homepage slider a little navigation bar boxes on my right sidebar a footer that kind of thing and they get a feel for that and say okay I get the general layout of what we're going to do so project handoff we've congratulations we've won the job alright so you're excited and nervous all at the same time and now you're going to be working with your technical support partner so ronda why don't you go through these again show the design right before you send it to the client right before you send it make sure there's no gotchas before it gets final approval monitor the deliverable date monitor the deliverable dates remember many times your technical support person is a subcontractor they may have other projects they're working on things like that they need to know if they're backing into a date what the deliverables are respecting things when the next project meeting is set a calendar create even if you have to a google calendar or something like that so that you're both on the same page walk through walk through your support person through your photoshop I have three of the graphic designers we work with actually take each photoshop and create jpegs of those and we walk through and we print them off and in some cases meet and go over any little intricacies that I need to know that I need to get my team it may be as simple as see the spacing between here the client loves how it flows here just so we're aware of anything in communication you've had privately with the clients it gets it back to us in the right hand and sometimes I have one design agency that actually puts a dev layer a notes layer on each photoshop with arrows to certain things so that we're well aware of things that we can turn on and off most of you probably are aware of this but google fonts we had one agency where we kind of had to go through a learning curve on that they were giving us fonts that were either mac based or they weren't google font based that weren't going to work on the web relatively easy so they had to go back and find google fonts and the google font will show properly on a pc on a mac and many times if you're using something let's say for a poster you could pick a beautiful font but it's not going to show on a web all the time then we can get it is if we encapsulate that into an image and again that takes away from the SEO part of the website by having text in images and again provide an access to all source files images, page copy, notes anything images separately if you have different layouts if you're doing adaptive images make sure you create your images very large aspect ratio you want for the other layouts for mobile and things like that you can use Dropbox, you can use Google Drive any other way you may have a private FTP available with some way that you can communicate and get those because many times those photoshop files as you know are very large and they don't send nicely through email so having a nice communication method like that either one of those works again long as you're on the same page it doesn't matter what it is long as you're in communication with your developers and you can communicate back and forth and if you do update something in Dropbox or in one of these drives make sure you tell them hey I just updated the About Us page I noticed a typo on it let them know because they might not be looking at the dates because they're heavy and decoding over here so just send them an email or give them a call so so our project is progressing we've won the job we're now dumping all this stuff to the technical support person we're going through things in great detail and now they're going to go off and do their work and obviously again as a general contractor communications as a project manager communications is critical if you choose to use some sort of CRM or project management system that can be handy you can set up a calendar an ID for your technical support person to access different project files base camp is pretty popular among the design community but some sort of online method where you can communicate email is not the best way to communicate it works but attaching files and making markups to designs and iterations and things not the best conference calls so typically in a project there's a lot of communication up front and then it spreads out a little bit and spreads out further toward the end so conference calls if you're going to use a free conference call or just some sort of three-way calling best to set up a set date and time especially at the beginning you just say how about for the next month every Tuesday at 3 p.m. we'll have a 15 minute or half an hour whatever it takes conference call it may include the client or it may just be with the technical person and all of them but that's important so that as it's being developed you're sort of showing them this is the direction we're heading and the client is going okay I see where you're going you don't want to build something and say here it is and they go oh that's not what I wanted email and you know it works but it's not the best screen sharing so team viewer go to meeting those kind of services again maybe you do that with the conference call round dimension file sharing so some sort of drop box google drive somewhere where files can be dumped and you can communicate back and forth maybe you even need to fill out a time sheet depending on your arrangement with your developer so communication is very important alright so we've been developing the site it looks great it functions great now we're going to go ahead and launch the site and Rhonda want you to do it I mentioned about picking the proper date I mentioned it earlier normally the biggest well number one you need to get client approval that's probably the biggest thing but the other thing is scheduling it around if you have email issues if they're not using exchange server or some separate email if they're hosting is tied to their email that is the kind of question and the gotcha on that you may need to schedule it again on the weekend so that they don't have any downages so that you can get them new outlook parameters in box out box settings and things like that that's probably the biggest again on the picking the proper date launch on a weekend be ready on Monday morning be ready to take some calls and just be ready because change has now occurred and even if everything is perfect actually be ready on the weekend and backing up the current site you want to back up the current site that's if they have a live production site back it up for them so that they have it many times they don't know how to do that so you're overlaying it and the last thing you want is them to say no we need to roll back there's major issues and you don't have the backup because you've deleted it back it up I usually zip it up and send it to the client then we put the new site in so one of the things we started doing too we got a like a 21 point checklist we want to make sure when we launch a site that everything is being handled we do a before and after screenshot so we like to show the really bad ugly site and then what we've done a new one that is pristine and perfect before the client has gone in and started it's great for our portfolios before they go in and start making changes to it and then you don't want to show it anymore on your portfolio if any of you have had that happen again hosting hosting is critical you want to set the stage up front but you may need to move them to a new host you'll hear many times around here today hosting matters a lot so it depends on where you're at you're using managed hosting etc email you need to set up email for them do you even want to touch email you may tell them to go to Microsoft 365 or do something else because you don't want to get into the email game and I know many people that are now kind of moving toward that direction and name servers do they even know where they bought their domain from 10 years ago do they have the user names and passwords that's why it's critical up front that you set the stage that they need to get those username and passwords because you're going to need access to to reset the domain server or reset the a record or the mx record if you know what I'm talking about there to get the website live we've had websites held up for a couple weeks because the user can't figure out how to get that username and password because now they're on a trip so you want to have that up front you want to kind of nag them a little bit to make sure you get it and you actually what they send you try it to make sure usually as a developer I try it because it's surprising how many times the username and password they send me don't work the last thing you want to do is have them send it to you two weeks earlier you sit on it the day you're going live you try it and you realize it doesn't work try it the day they send it to you so you can get back to them nope that didn't work can you try it again oh sorry I pulled one out of an old file you realize they never even went and found the new one sometimes the name server we're just pointing the a record to a new web host and the mx or email record is staying at the existing server those I like those are issues alright so we've launched the site yay now it's post launch time our work is not done so if you're doing this on a weekend then you got to spend some time and some of this stuff takes a little bit of time so Rhonda why don't you go on are you familiar with what 301 redirects are I find it's usually technical support people forget it what it means is when you launch a new site your page names change it may be the old site may be about us.html and now with wordpress with permalinks it's now about us Google doesn't know about us HTML equals about us so you have to tell them what's called 301 redirects there's some wonderful plugins ones called I think 301 redirect that I really like and what I usually do is before the site launches I do if you go to Google any of the search engines and you type in site colon and then the domain name it's going to tell you everything Google has indexed for that site I print those pages off because once I launch the new site I don't have access to that anymore or I scrape it down and get all the URLs and then what I do is I take all those old URLs that Google has found and I map them to the new page names 301 redirect and that kind of goes along with it we set up analytics, Google analytics and we create an XML sitemap but it's a dynamic XML sitemap we don't use the Google XML sitemap because then when you add a page I see this a lot with sites we take over they'll use the Google sitemap and then when you add a page it doesn't show them because they created this at time of launch but there are some great sitemap plugins out there Yoast has one it's a Google XML I think it's called that I like a lot and it dynamically creates it then you can use it to use for webmaster tools are you guys familiar with what webmaster tools is it kind of helps you maintain the health of your site they'll send you alerts when some updates are needed or if you've been hacked they'll send you that or if you've been blacklisted they'll give you indications sometimes before the client even knows it it's very simple to set up you don't want to set those up before you launch because then Google may start indexing your site before you want to and they won't find the site out there if you haven't moved it out there and everybody talks about Google and it's 80% of all search traffic but Bing's got webmaster tools and Yahoo's got webmaster tools and so we don't ignore that in some industries and some target markets perform really well in Yahoo or Bing so XML sitemap is the same way you submit to Bing and Yahoo they've got their process and they also have webmaster tools and I find normally Bing and Yahoo will index faster than Google and then set up a backup process and make sure the backup you're running is not found on your web server we deal with a lot of people that get hacks which we'll talk about in a little bit but what we usually find out when we look at the dates and the logs is somebody that hacks the site before and infect the backups go back out won't touch the site come in a couple days later and infect the site so that when you call your hosting company and say hey I've been hacked they restore one of the backups on the server and what they're doing is installing a different hack so you're still hacked so what you want to do is set up and there's many utilities out there set up a backup process that actually downloads the files externally off of the web server so that you have a good clean copy all of them will even do iterations that you can keep 7 or 8 copies of those because it may take a couple days before you realize that your client site's been hacked and then you at least have a couple iterations to go back to and restore and also training when we launch a project we train the graphic designers on how to update the site they may not want to many times they don't want to touch it they want us to do any changes we train them so that they're aware of things and then we also train the client and that training may vary depending on what the client wants to update or not update but the training is very critical in just keeping them abreast of what they bought and what is the full development it gives them a breath of what's been developed okay so now we've completely launched the site congratulations and now we can get paid depending on how your agreement is set with your client and perhaps you can pay your technical support person as well but our work is not done because it's not a static world it's a dynamic world and so there are always going to be technical issues and I don't know if it's happened to you but let's say it's a Tuesday afternoon 3 o'clock you've got Photoshop and Illustrator running, you're creating a beautiful design you're in the mood you've got music cranking and the phone rings and somebody says my site is down or my site's been hacked so now it's like now what do I do? I don't want to deal with that if you're like a lot of designers we know it's like I never want to take those calls so they're going to happen technical issues are going to happen and we'll talk about the different types but again when you're selling the service anticipate they're going to happen let the client know you're going to need some sort of support and maintenance and so sell them support and maintenance the difference is maintenance is backups and patches and plugins and keeping the site running support is answering their questions if they want you to do their blog posts or they want you to do their updates then put them on some sort of schedule is it on demand or are you going to do 2 hours a month, 5 hours a month, 10 hours a month something like that but have that conversation and sell that up front if you don't want to do support and your technical partner is better suited to that then you can have them do that and maybe still make a little bit of a monthly margin on that or project management fee on that and then when we do have a problem there's a triage process and so we've got to quickly the first thing is restore the site ASAP somebody's business is at stake, their reputation is at stake restore that site as soon as possible then we'll investigate you know it's down, we've got it back up we're looking into it right now to try to figure out what it is and then we'll try to repair it so sometimes we investigate it and we repair it and this is when we see wait a minute it's broken again and somebody's written a pretty clever script but that's we want to keep the site up and running as soon as possible and tighten it up as soon as we can and then investigate it and repair it so the types of technical issues Rhonda just quickly software plug-in conflicts are probably the most critical that is more of the white screen of death you may have seen and read about outside of tax that's tax, hate to say that but it's tax, it's going to happen plan on it, they are searching they are looking it doesn't matter the size of your site internal human error they delete a page they I had somebody delete all the pages one time on their site and tell them ask me why you never know what's going to happen there hardware server issues that's less problematic but it can happen where you need to restart a server or an update happened on the server and something's not working right so I can give lots of examples over beer for that if you want so how to bring in outside health as we stated in this scenario you're like a general contractor and again with some of the examples that Rhonda gave the designers were able to get substantially more business by using this sort of method find somebody that's going to match your personality business model if you're a Monday through Friday 9 to 5 then it might make sense to have a developer that's a Monday through Friday 9 to 5 if you're I'm working at 2 o'clock in the morning and I need to talk to my developer at 2 o'clock in the morning sometimes in the morning but you've got to if they don't want to take those calls it's not the way they work there's going to be friction so you need to find out personality we have tried so we've been doing this 16 years we have tried offshoring and it has never worked for us we've tried different countries and it just has not worked it's a better experience the people that we use are all USA based and the problems that we have is the work that gets done is only what they've been asked to do and it doesn't work in a workflow or a process and it's just been a problem for us so our business model is we're going to work with people that we can communicate with and have a relationship with the business arrangements we touched on it a little bit but make those agreements contracts if you will have a contract with your developer as well as with your client one of our first contracts was a friend who was an attorney and she worked for Georgia Pacific and she gave us a 13 page contract and I said I am not going to go to a local landscape company as a client and she gave us a contract when all he wants is a handshake I'm going to do a little bit more than a handshake so we ended up having to create a small contract a medium one and a large one I don't think we've ever used the Georgia Pacific one and she charged us a lot for it so but make sure that the essential information is in there you don't have to get into great detail on that but just an understanding look this is what you said you were going to do and on the contracts you may want to have a general contract and then every year do an update to that contract arrangements change their pricing model may change things like that so doing an addendum to that contract every year is also really helpful because you may find things during that year that didn't work that you want to put into that contract and then the developer may also have some questions and some changes financial arrangements you may be comfortable getting paid at the end of the job but your technical person may want to get paid every week or at the end of the month or a third upfront or 50-50 or something like that so again just lay those out have that discussion and they're different so we've got some designers and agencies and we've got different arrangements one of them that gives us a lot of business but the arrangement is not necessarily in our favor we've got to wait to get paid and that means we're paying money out to anybody that we're bringing in to work on a project and also find out when work will begin some developers will not begin work until they have the check in hand others will begin by because the relationships there they'll begin knowing that the check is going to be here within the end of the week again your deadlines may be impacted by this so you want to make sure up front that your work going to begin get that verbally from them if not in writing oh I'm waiting for the check that's the last thing you want to hear and you're going on vacation and haven't had time to send it and now the project is two weeks delayed electronic payments work great and then turn around time set those deadlines if if there's an issue that needs to be done does that mean that you stop what you're doing or is your normal turn around time 72 hours no client ever wants to hear we'll get that in 72 hours unless they didn't buy a support package that allowed them a quicker turnaround so in some of our support packages we stay you know and emergencies get handled right away the site goes down we're on it we will drop everything but for can you add a page or do something if there's nothing else going on or if it's something quick we'll go ahead and do it but not everybody jumps to the top the ones that are the best clients and pay the best jump to the top so they're going to get a quicker turnaround time make sure you negotiate that with your technical support partner so my hope is that you begun to think a little bit about more than just being a graphic designer that you could be a contractor that you could maybe take bigger projects that are a little bit outside your poor competency if you had the right technical partner and in doing so maybe you can build an agency or build a larger agency or just take on a little bit bigger projects but basically make more money have more fun have less stress do we have any questions we still got a little bit of time for questions usually I'll use right now we're looking at evaluating this but many times many of our clients have Dropbox Premium Edition so they have quite a bit of space out there so we'll buy a plugin called Dropbox Backup if I can say it properly and it's only like about 20 bucks and you can do up to 7 iterations and you can also get an email notifying you that the backup happened successfully or if it had a problem there's also another one similarly out there for Google Drive clients like that because it goes on their Dropbox they give me access to their credentials to their Dropbox and if I ever need to get it I can they feel a little bit more in control that they have the files if something happens they don't know what to do with them anyway in all honesty and it backs up the database as well but they get backup buddy but they feel in control because it's in their name it's a little bit of comfort for them there's something that they have of the website Code Guard has been a sponsor at some of the WordCamps and some of the Meetups and then even some of the managed dashboards and managed utilities so we can look at a number of sites and we can allow so we're going to manage those and we can allow our designers to take a peek and also a lot of times they're not interested but they just want the sites up and everything is going but we'll give them access to it along that same regard I usually train the end users and the graphic design agencies under some circumstances not to click update unless we make sure we have a successful backup because that's when the things happen I just went in and clicked five updates and one of them is not compatible right now with a release that happened or we've done customizations to that theme and it's under support and we've told them five times so we've even gone in from the code and turned off updates in some cases so they don't see it which I don't normally recommend but there are certain times it's critical because you're getting a phone call every three days that the site's down because you're waiting for that plugin to create the next update any other questions? where's our community doodle let's see what that looks like oh we've got a stream and some trees we've got a checkerboard we've got people growing into flowers beautiful we've got little birds we've got a whole forest a rocket ship pretty awesome that's what happens when the community contributes somebody's really good at drawing rockets somebody's really good at drawing forests and that's what you get this will be your next website that your next project I want it to look like this let me just put our information up on the screen that's our website i360group.com we put a link on the homepage of our site up in one of the top navigation bars that says WordCamp Asheville and so the power points there if you have any questions at all at this point or just going forward ongoing email us give us a call we are happy to encourage you to take the next step and maybe say yes to one of those projects that in the past you said I'm not quite comfortable so with that we're done alright thank you for coming


oh my god oh my god unbelievable Joey Vado oh my god and just this guy for the angels no big deal just the mic trout autorellic with a piece of letter in there that's all just no big deal there holy crap Washington diamond guarantee come on man unbelievable multi-diamond gem logo man luka dodge itch boom yeah Lakers dude somebody has to get rich on the stream freaking Davis kaboom are you freaking kidding me nebula one of one dodge itch kaboom is a Hall of Fame flawless case man Tom Brady one of ten Patriots auto boom flawless finishes Super Bowl 38 that's insanity rookie 52 tops throwback super fracter auto show and what the heck is this my god oh my god are you kidding me wow one of one multi gem Tom Brady boom Patriots what eight diamonds and five six seven eight nine ten eleven rubies look at that it's going on everyone how we doing how we doing how we doing happy Tuesday it's all Mitchell how you doing brother four to go on the first break now ten box Tuesday as well everybody got a lot of mixers today actually more than just the average ten box day like four or five not obviously not all of them being ten boxes but more mixers than usual which is good Jonathan taking the brew crew thank you Jonathan three to go he's putting a scorcher Mitchell they really we got the we got the other game on PSG and AC it's up and Rico how you doing buddy sup and Rico yeah I saw that Mitchell I did see that losing to Dortmund is that uh how's the how's the table look for them I don't know who else is in that in that division whatever they call it like grouping or whatever oh man already Jake already Jake man shake here now he's off today okay we'll be here tomorrow through Sunday though so we'll get to see his yeah Monday and Tuesday he's hiding from me yeah so yeah big hockey slate tonight actually have a draft Kings lineup I ate the gum depot God man yeah that's fun I've been seen it before you got the TNT Redwings Rangers followed by doubles avalanche doubles avalanche so actually pretty good games there I have a couple of guys in my lineup can't go one of the huses now well what's his name jack's out oh really yeah I was gonna I was gonna put Jack as my center but I didn't the little one gets more time now Luke Luke yeah Quinn as well I can't believe there's three brothers on the NHL it's insane two of them being on the same Jack Hughes that one got me confused I know there's another Jack Hughes yeah no Quinn no what is it there's another what's up it's something that's a combination of their two names it made me very confused see who we got in line up today let's see here we've got see why even recognize fashion a ho okay I know that what's his name Joel Erickson act yeah Matt Bouldie he's good he's on the the wild he's a young kid Paul Meary on the Islanders Truba and the Rangers Connor Hellebuck's my goalie and I have Jordan Everly I know him he's like a bargain guy that's yeah I mean that's that's a step good enough way to pick yeah I had like 3400 left in my my budget all right I'll pick somebody I know boom Jordan Everly's right there for exactly 3400 I'm like sounds good to me three to go everybody three to go on our first break here dual case MLB that is one case of 23 bone chrome hobby one case of 23 bone chrome choice so definitely a lot of fun as always that'll take up the first hour of our day which is always nice then we got some finest coming up after it's got over half the teams taken that's down to 14 ones and 11 12 13 14 not a lot of huge teams left really the Red Sox the only like big team left but everything's on sale as well so that's good and then we'll be into mixer finest choices of sterling sapphire eight box mixer that's on sale as well that's at just $80 a spot on sale from a hundred so $20 off per full case of sterling random team style then a full case of a tier one division style 10 bucks Tuesday be into a little bit of basketball three basketball breaks now for hot up select and prism draft choice mixer to 10 boxers of prism draft and then 10 box Tuesday and then we'll be into football bone and chrome you two box mixer mosaic no huddle mosaic choice and tea spectra 10 box Tuesday and then a full case of flawless from last night as well so good stuff for today for sure very exciting hope everybody is doing well have the jets and they play the chargers last night yeah there is some stinker nightgames kick return and then no no scoring cheese man two quarters in that game and then chargers finally ended it answer your question Mitchell no pretty much done nothing now yeah woke off played some GTA and came in yeah I watched tennis and do anything Jonathan with a spot in sterling and two spots in the breakers to light mixer thank you Jonathan so sterling is now down to 22 breakers to light mixer is now down to 13 very nice appreciate that very much thank you thank yeah triple release tomorrow got archives baseball chronicles baseball origins football pretty solid releases tomorrow for sure that I spell it wrong so be jets be jets how you doing buddy going home yeah not not a not a great one last night at all unfortunately but return touchdown was most exciting yeah that's never great finished up at 1 p.m. watch football yeah I know new cat's rough it's a rough way to end the half day right there Mitchell for sure yeah that was really not a lot on my sleep today no usually my my Tuesdays and Wednesdays aren't very productive outside of here yeah pretty much wake up and go hang out for a couple of hours and then go exactly sir yeah exactly it's not all right still got the rest of the still got beat somebody right very true good back yeah really all we've got talk if you have college basketball maybe yeah it's a bunch of all early early college basketball it's random games I mean it's yeah it's all the good teams playing like bombs right it's like all your ones I think is like the only really yeah that's the only other than the Creighton plays Florida and that's it I was the only two ranked teams plan and you not a powerhouse now you're not not not necessarily known as a powerhouse for sure when I watch some West Virginia Tech East Kentucky kind of to to go let's go to go fillies and rays fillies and rays that is a mr. Duke take picking up the astros thank you do to go to go stroke or fillies raised and raise they're really Ron with the mariners and finest thank you Ron that is down to 13 to go now yeah first two breaks looking pretty solid thank you all first two breaks are looking pretty solid it's been a minute since we've done a full case of finest I feel like those have been popping up in mixers a decent amount like here and there but definitely new fries at KFC I don't think no unless they're the ones that they replace with the wedges they replace the wedges with the wedges or fire I miss the wedges those went hard dude in the case you know all over my house is terrible yeah the one the ones around here aren't great either not good no nothing really super super exciting nothing right home about changed oh man yeah I think it's a it's a long John Silver too I remember we drove by it when we went to your house about that long John Silver KFC not a big long John no no not going for the fast food fish now no I got a close up the ocean yeah you don't need to yeah Popeyes is fire Popeyes is good I'm in on Popeyes to Mitchell I'm very in on Popeyes yeah it's just the one near me it's just a never had a good yeah good experience that'll have like the Popeyes in downtown it sucks yeah that one's terrible so I have to like if I want Popeyes I have to go all the way all the way to the one in Ultima so yeah not a fan of that Popeyes yeah just too left Phillies and rays everyone Phillies and rays we'll get going on this and no race couple of minutes one Jake I know where's Jake at race fan Jake golden auctions ended in a couple of days once you don't get on right now Thursday yep two days my days off on is on Thursday so I am monitoring auctions like a hawk that day like a hawk all right here's what we got right now we're winning the night action will Keegan we'll share a pova PSA 9 rookie we'll Talano Flunga okay we'll speak Bay Sean shocker for the ox Walker Kessler okay why will so Han was in there we'll Don Staley Kumar was in there Bones Highland we'll Mack Jones Malik we'll Mejia bunch I'm not winning as well that I'm planning on winning no I don't have a relative living in London no I do not Mitchell you're probably thinking about sad that's my roommate does have a sister lives there really yeah that's pretty cool to a chap to a chap two to go on dual case everybody yeah I'm going to Italy man oh yeah for their wedding nice that'll be fun Talia what was I gonna say to you Jonathan with a personal thank you Jonathan so so Han you know how he dies his hair all the time they call his nickname I heard call someone called me inchworm because like Dennis Robin is that kind of fire I do kind of like that yeah I like the Joshua with the rays down to one the zoan going with the yeah I don't mess with the zoan that's with the hair yeah one to go just the Phillies everybody just the Phillies how about that Mitchell for sure yeah no that's valid reason to go for sure Mitchell valid reason for sure absolutely absolutely goal is gonna be goals right assistance is just the Phillies just the Phillies just the Phillies everybody just the Philadelphia Phillies that is it everybody that is it that is all for a game avalanche Devils cook something off I don't know I think early they didn't have the showdowns of the games that were actually yeah they don't do that for some reason you just do you just have to do the classics but maybe you can do the classic for night games and just get a couple of them because I'm sure it's whoever the hell Seattle's playing as well yeah haha what's up ghost hi doing brother ghost ghost do we be get Phillies are marked down everything was marked down in this I just took a little bit more off the Phillies for you guys let's get them sold out we'll get going on this in just a minute as well which will be good start with some bowman chrome going to some finest was up there finally I know you're talking about that you're talking about that for sure that's one for the old back oh yeah this guy doing giving it back you know I get the same angle I know he's doing interesting what's up Jake we doing Jake hello Jake or may feel man couldn't kill a couple more seconds on that game winning damn normally 5500 but hey if it temporary matches is our they're worth it yeah they're they're serious yeah they're pricey but they are worth it for sure for Joey Bart fair oh gotcha gotcha no he said hold the applause Jake yeah I know what we doing here dude he said hold the applause man the lux breeze queen wow sounds pretty nice does sound pretty solid not gonna lie and just the Phillies left everybody I don't think I know the name of a brand of mattress me either stay mattress crap honestly yeah mine ain't great definitely a little softer maybe yeah I agree that's true Joey that's true it's true is that contract wisely absolute that signing bonus hey thank you there Steve G picking up the Phillies Steve go Steve go Steve thank you buddy all right do that hello Carl Carl Carl shakey Jake took back my bonus 13 to go on finest everybody sweet team to go on finest let's get started on do the case good luck it's going on everyone Sam here with late in sports cards have been dual case MLB 23 Bowman Chrome Baseball hobby and HTA choice number 13 picker team style we awful list for names our teams got Brandon are with the Royals Brett B twins Brian L Nationals Brian W Angels Cameron L Tigers CJ L Marlins Derek J Cardinals Don S Diamondbacks Duke F Astros Jake S White Sox James T Pirates Jeff K with the Reds and Dodgers Jeffrey H Rockies Yankees Jonathan L Brewers Joshua W raise leeway H Red Sox Matthew B athletics Matthew S Guardians or in W with the Padres Philip T Mets rich S Rangers Rick E with the Giants and Mariners Robert C brave Sean P Orioles Steve G Phillies Ty W Cubs and Tyler P with the Blue Jays it's good luck everybody let's get started let's do some dual case start off with hobby and we'll finish with choice case it is in fact it is yeah it's a good idea right up until you get the next one yep shy we doing how we do hi what's up buddy got an NHL lineup tonight really get after it really get after it tonight let's go shy cheese man after it five that's yeah that's not shocking dude those touch options maybe never know they go nuts dude you never know when uh when to grab but sounds like you grab the right time okay I'm Collier I honestly it sounds like it for sure right before it sold so Brooks Brandon first refracted a 499 for the Red Sox Jackson metal Roman Anthony as a red shimmer to 10 10 of 10 Michael Arroyo there you go Mariners good start 10 of 10 Michael Arroyo one of their better prospects as well Torres and Jackson holiday that is a refractor to 499 Robert Moore nice one for the brew crew 159 out of 499 Antiqua Henry Chavilly true green to 99 Yosue de Paula and base yeah exactly shy I've done that a few times with like first off the line boxes and stuff like alright I'll just wait for the next drop and then disappears I'm like well guess not I tried I tried that is a few shot of Bryce Hapa to 299 for the Phil's last team taking Philly Anthony Gutierrez you know Jorge Colson at Montgomerie as a blue Gavin Cross to 150 Rodriguez Kevin Aaron that probably I wouldn't I wouldn't not think so shipe I think you would be good on that Peyton Williams first base auto for the DJs I'd have to imagine at least of Saria keeps going for a couple more weeks sure well been Francisco first and brother Guerrero not a bad move barely yes or Mercedes yes or yes or Mercedes Brooks Brandon refracted a 499 again for the Red Sox there's a felon so it's been based in there as well or just to activate Kyle Murray oh okay that's good fashion Walcott Gennaro Miller had to or else you couldn't play the rest here probably chasing to make this to 199 Sam Zavala first base auto and be true of croissant days nice one there for the Dbex scratch Arizona Nelson Rota and a JPM that is a Alfredo Duno to 199 for the Reds on the vaporwave nice one there congrats reds and base see a pearl pack come out of this why not you want your Vargas first your Castro at Mr. Brian of Cunha a lot of romances junior Camarillo first refractor to 499 you want your Vargas grats on that there you go Dodgers Rainer Arias and Jacob Ryan white speckle first to 299 Brennan Malone congrats on that Oakland nice one there athletics drink a berry Gabriel Gonzalez and Xavier Isaac all right on to the next one pull the pearl pack in a minute it's been like five or six cases I would say since a pearl need to see one of those for sure yeah nice Mason Wanda 25 orange Arizona fall league patch for the Cardinals 10 of 25 this one there Briella Guerrero Guany but and Maya nice ones there for the inks and the Braves through Jones just in a crop bud that is a Zander Bogart to 100 for the Padres you swayed to Paula and more base first base auto annual La Boy your boy La Boy right there is my boy this sir Parada Munoz and McGilt Morris all on the screamer that sounds about a boy yeah the young boys just makes it look so easy it's unbelievable Sterling Thompson and Victor guess to him it is and that's your 125 Roman Anthony it's going to the Red Sox pink teal vapor 2-0 2-1 PSG PSG betters Brian Acuna on the shimmer Machia during laula first base auto Brent wisely nice one there for the rays congrats rays one of the last teams taken very nice congrats on that poeple Luis Angelica 250 going to the Rangers the Los Santos Vladimir rest of two yo very interesting blue again everybody we've got 13 to go in a fast breaking next yeah nice little triple release day tomorrow it'll be a good time some origins and Chronicles baseball some archives baseball well no you've got a lot of those on Thursday I think I have one is I don't think for us any I have one at the end of the night tomorrow night I think you've got a couple on Thursday to start you off J rod Invicta of Reggie Crawford Delgado and Aden Sanchez teal Davidson Gutierrez to 125 for the Mets he's a tattoo artist hell yeah Jordan Laula nice one there for the big Riley green that'd be awesome snowball base first order Ricardo our go into the twins Carter young and Edmund Solano maybe one of those Ascensions a hunter-brown to 499 refractor rookie for the Stroze Jose Gerardo and more base John Sock shim you see go on yeah it is really cool man Carl's done some really nice tattoos that I've seen too really really nice tattoos but Carl's also a bot so that's a take one with the other I suppose yellow Luisa riots to 75 nice one there base and base yeah Riley green is a fun player to watch the same high school to you right to 499 Justin Henry Malloy first refractor auto going to the Braves congrats Bravos I feel like I've asked you this before you that we were you there when he was there as well now were you there when Mountcastle was there yeah I'm sure who's older see he picked on Ryan Mountcastle out of it knock his books out of his hands in the hallway absolutely lunch money and Victor Manuel Beltry gave it back doing his thing Mookie bets the 499 for the Dodgers world baseball classic got your sleeve done cam that's pretty cool he's rehabbing a lot this year yeah true true in Sanchez Victor's Doris shimmer is Miguel blaze nice one there for the red fire he played well when he was healthy to batting over 300 at one point granted it was a smaller sample size but he was still solid man nice Javier Valdez the 250 on the true purple first grats on that again Braves was only 10,000 only wave of on grissom to 100 for the Braves as well base and base quarter young that is a while there is a De Los Santos Jason Sharyu Jumsauk Shim Yuzi Golan Cabello Villas check instead I know Hunter Brown to 499 nice one again for the Stroes Acevedo and Valdez and last pack base first auto Javier Valdez Braves are doing well Congrats Atlanta like the fourth Braves auto already all right one more box we halfway through the hobby case and a lot of cool choices for 10 box Tuesday all across the board Edison Paulina nice one there one of them's uh football is really cool we've got uh what's it called um to 299 Anderson De Los Santos we've got 2020 spectra 21 spectra and 21 spectra first off the line which is really nice and Davidson Gutierrez there's Kyle dropping us a link to Finest that is breaking next right after this will be Aiden Sanchez 13 to go on fine Shimmer first of Aiden Sanchez base and base Jackson Sharyu Jackson Sharyu first base auto Luke Berryhill going to the Astros congrats Houston Luciano Jonathan Mejia and Kevin Perotta to 499 for the Metz Lawler and Drew Gilbert that is a Magenta Nolan Jones the 299 for the Rockies congrats rocks hashtag a rock Gilbert Andre Chavilly Javier Libas like to change that Luis Guanipa first let's do it honestly I'm in I'm very in a Francisco Alvarez image variation going to the Metz on the rookie nice one there congrats in New York Maya first Andrew Jones that is a golden mini diamonds Luis Guanipa damn Braves are smoking it dude 46 to 50 congrats on that nice one there there you go bravos Justin Crawford Christian Maccaro I swear to god I think we did too yeah Braves are killing it man Braves are killing it that's Raindon Cone nice one there on the Invicta base and base Gavin Cross to 125 there you go Royals base and base Munoz Alex Ramirez What's up Nicholas how you doing I think you can make a case for that for sure Kim to 250 Luis Torres Miguel Tamarez Axel Paz Axel Paz that is to 299 Eddie Beltre for the Padres congrats pods Benjamin Davidson Gutierrez Brooks Brannon another one to 499 101 guaranteed base and base maybe that is a Pitalon Zoo uh in Lodger Green thanks necklace appreciate Roman Anthony Luis Torres Arnoldo Lantigua that is Kim oh yeah it is indeed absolutely Christian Javier to 499 going to the Astro Chavilly and Javier appreciate that Nicholas got the the Lane Sports Cards oh yeah nice one there Henry Ramos first base auto going to the Royals that's Casey Torrin and Guanipa and Brandon Maia not tonight Matt tomorrow tomorrow Matt yep tomorrow sounds good Eureka Kevin here true green Andres Jimenez to 999 World Baseball Classic Osadio a Brela Guerrero and Alfredo Duna that is a purple shimmer to 250 Kevin Pirata Grads on that one there Mets Cam Collier Spencer Jones first base auto Camillo Diaz going to the Stroes Grads on that Houston Marilyn Elijah Green Juan Soto to 499 going to the Padres on the World Baseball Classic Roman Anthony Luis Torres Luis Almeida it's going to be Ethan Sallis coming up here come on Ethan Sallis right here in the base there he is Ethan Sallis first we got 13 so 11 11 to go on Finest everybody 11 to go on Finest 11 to go on Finest Kyle's dropping that link thank you again thank you all that is 275 JC Young Orange Yellow Vapor for the Tagus Sapeda Brooks Lee 11 to go on Finest breaking next Atomic Hans Montero to 100 there you go Yanks 29 of 100 Atomic yeah there you go Snowball not bad not bad not bad yeah Jace is nice he's solid Colson Montgomery potentially an absolute stud it's a Billy me no no no I work five days week I work five days week I work five we're pretty much all of us outside four it's a little bit more I would say but we're all here scheduled five five days a week James Altman to 499 nice one there for the Dodgers Adrian Rodriguez Kevin Eru Ilion Soto Shema of Gabriel Gonzalez for the Mariners Osario Weldon Francisco to 499 Luke Berryhill nice one there congrats on that for the Astros Guerrero and Alfredo no I would say it'd be about that yeah probably equals about that Jackson Holiday to 150 for the Orioles nice one there uh Baltimore probably here in Spencer Jones between 50 and 60 I think that's probably fair to say yeah yeah Forrest is like the the breaker manager so he's like who we technically report to the two of us and all the top loaders all the top loaders technically report to Forrest too Luis Serna Luis Almeida and Ethan Salas first Rainer Arias to 299 for the Giants nice one there Giants Pinto Hans Montero first base auto Kennedy Corona no Kenzie doesn't work here anymore and Tamar Johnson he got a true yellow Josh Young to 75 there you go congrats Rangers Caba and Gavin Cross uh that is an Owen Murphy for the Invicta for the Braves and base Hunter Brown to 499 there you go Astros yeah that's what I always say I'm always like must be brutal to have me you Sean Dylan Bofa and Jake while reporting to Forrest that's who Forrest that's that's who Forrest doesn't deal with uh to 199 William Burgoyle blaze Jordan candor delgata first base auto one almost go into the Royce nice one there Aiden Sanchez Victor Asturis Otani is minus 20,000 on a lmvp vetting interesting yeah choice will be the same checklist as hobbies no no base or anything obviously snowball all autos all killer no filler as we always say Joseph C with a sterling spot Steve G with a sterling spot Miles H with the Falcons and NT Hunter with the Royals in Finest so thank you all we down to 10 to go now or did that knock us to 11 knock us to 10 very nice $10 bet would win you would win you yeah for $10 you get back 10-05 there you go Josh Young to uh 299 Mr. Matthews picking up the Rangers and Finest thank you Mr. Matthew we got an orange shimmer Zach Geloff 25-25 here we go A's nice one there Oakland it's kind of nasty actually let's go man Zach Geloff 25-25 let's go get that into a mad congrats on that Oakland did I say Josh young for one of them my bad if I said that if I said Josh instead of Jace yeah that's nasty right there me no I'm not a rangers fan I just have I have a maps hat on Brady house I'm a Rashad Paramon fan no no no no to 199 Boba Shet not a Rashad Paramon fan that is a felon in Celestyn first yeah Eury Seawolves Camilo Diaz 299 nice one there for the Astros Sebastian Walcott Nicholas really wants me to get one of those I might they're pretty cool I'm about to have him in it Danny Soretty to 299 there you go Snowball on the white speckle first not too shabby there Gino Miller and blue Jess Chisholm Jr nice one therefore the Marlins to 150 base and base I'm so pissed too for like hat buying dude I'm usually so excited because new era will release like the city edition jerseys for all the NBA teams like the hat yeah like this is like the maps one from a couple years ago yeah and they're so bad this year that I'm like just not excited for them yeah who know they're not Jacob Melton Daniel M with a spot in choice later tonight thank you there uh Daniel appreciate that brother thank you thank you and fine us down to not too many spots left which is good down to 10 I believe Yondri Vargas down to 10 nine down to nine so did it's Michael Arroyo to 250 for the Mariners Acuña and Lavro Montez base first uh base auto of Jacob Melton nice one there Houston Kimonero and Rainer Arias and Jacob Parrish yeah Astro is definitely doing pretty well on this for sure nice Jordan Walker ascensions get like one of those a case generally and Rainer Arias for the Cardinals that was Mr Jordan Mr Jaywalk uh Davidson Gutierrez to 199 fuchsia wave uh Victor Asturiz Shimmer first for the Guardians Isaac Aranamo Jacob Melton again for the Hesteros nice one there congrats Houston base and Felton Celestin uh Rafi Devers to 499 go into the Red Sox World Baseball Classic Sarmiento and Mr Wolcott can't wait till Sean trolls you tomorrow you and Bopa I think it's both for tomorrow yeah oh lord came to lead Cam Collier uh Joey Weimer to 299 for the Brew Crew Luciano and Mejia Laula and Drew Gilbert eight to go eight to go eight to go on Finest everybody got Eric S picking up a 10 box Tuesday basketball spot Matt C with the Tigers thank you Matt David G with the Blue Jays and Archives thank you all appreciate that more is coming on through very nice eight to go on the next one rookie bets to 150 going to the Duyos Brestatillo Jacob Melton first base auto Joandre Rivera we go into the Nationals I might just dust them that oh no it came off right yeah there's a little speck of dust but it came off I don't know that happened yesterday dude there was like I forget at a Sterling there's like a little piece of something and I put it down and it just it just flew off as I was putting it down I was like all right that works yeah that Joandre Rivera is good now everybody I guess so man I didn't want to see you come through with the uh the microfiber I'm a little scared I trust me I got that thing there you go that'd be a bad day to be a piece of dust on a card right now thank you I saw the dust that's what I'm saying right right see I wasn't bugging snowball can confirm dust is now off dust is now off go Dustin didn't stand a chance I would say starting off with a Ricardo olivar going to the twins nice one there uh Minnesota Jeff T with the twins down to seven thank you Jeff appreciate you Jeff very nice very nice seven to go I'm fine it's freaking next everybody got Hendry Chavilly Chilly Chavilly to 150 for the twins that's Minnesota again Hendry Chavilly to 150 choice exclusive and twins are gonna sweep it to 499 Omari Daniel here you go Minnesota Congrats on that to 499 the refractor first auto sweet clean sweep for Minnesota right there who's saying that Bill Carl chill well we don't need that yeah I don't think uh is it not why who's saying stuff Ramar's, Marke, Cam, Etsy to 150 Jesus Galiz yeah that's weird yeah I guess hold on restream isn't working everybody yeah we're uh not getting these messages I'm I just saw them sick dude and if you come in and what's up Ramar's said yeah I know it says it's working on here but yeah what's up Ramar's hello Haas sir hello Ramar's we probably missed the last like 10 messages there all right Alfredo Duna first base auto rats on that there uh and to 150 is one Benjamin nice one there congrats to the Guardians what's your deal restream what's your deal I don't know man I don't know what's going on with restream what's your deal restream what's the beef with that someone's hacking us things are overbidding for Yamamoto I wouldn't hate Yamamoto though what's up lost getting wrecked here man getting wrecked brian runcone first base auto for the um uh Phillies that's on that 250 is axial plus that's on that must have that must have and to 250 Andresha Ville congrats on that that doesn't sound like Carl though doesn't deserve the time out I'll time Carl out take a lot less than that for me to time Carl out first base auto Jack Panetta probably missed like 30 messages I know my god dude there's a lot there's a lot going on there uh green lava 299 is going to be Ariel Castro grats on that they're twins and to 299 Robert Salinas going to the bricks yeah for this working for twitch and working for uh yeah no for youtube though let's see it's kind of acted too I don't know it's good I don't know where to go four to go on finest thank you all appreciate that Kate Hunter first base auto Mr. Alvin with the Dodgers and Cubs uh Abdo with the spot in choice Anthony S with the Nets thank you all is anyone here Kate Hunter my messages are showing up to you I know first base so it's so weird first base auto where Barcellinas for the bravos I don't know it's good and then to 499 Danny Soretty Shinsu Chu yeah Danny does kind of have an ice auto I agree with that it's one of the better prospect autos in this year sure that's insane dude it's hammer seager uh first base auto or base auto Robert Moore I just went there for the chippy brewers hello Alvin we've got Freddie Michelle first base auto for the twins three to go three to go on honest Alvin picking up a tier one Divi thank you Alvin Victor F picking up the Shroes thank you uh Victor Danny Mateo first base or first white speckle auto 2 299 nice one there pop this out there's a way to do that right yeah let's go put you right there it's not gonna be uh-huh there we go all right now I can see everybody without having to deal with this we were waiting for Alvin for sure yeah didn't shoot no no that was the angels never mind Davidson Gutierrez first base auto for the uh Mets I was gonna say I thought it was uh I thought we were talking uh what's his name was also a a big signing for the CJ Wilson but he went to the he was an angels guy angel signing first base auto at least Serna nice one there congrats on that Yankees and 100 joey Ortiz on the atomic congrats on that one of their Orioles I know I was gonna say Alvin already took two spots in uh in Finest hell yeah Alvin it's here to go Bruce Johnson yeah Bruce Giants that is gonna be speaking of Giants the 299 Rainer Arias congrats on that Higante's it's gonna be Sean with the uh couple of teams in a Bowman uh chrome that is uh Cameron with the Marlins thank you Cameron we've got Victor Asturiz first base auto for the uh Giants oh no you're good remarks you're good you're good Wilfredo and uh Antunias go and see the uh Braves I mean out to the Guardians nice one there Guardians hey thank you there Mr. Michael H pick up spots in 10 box baseball 10 box baseball oh Mr. Alvin again Mr. Alvin selling us out on Finest let's go Alvin come on baby let's go Mr. Mr. Slott's all right let's get the mixer filled up everybody the mixer of good ol uh it's like the the Finest choices of Sterling Sapphire I think Sterling Sapphire I talked to mixer number two yes first base auto Kristen Monroe it's our boy right here Kristen Monroe for the Angels first base auto of Axl Sanchez I'll be going to the and to 499 one almost nice one there congrats on that Royals 28 to go on that eight box MLB mixer three to go on this break let's go i.e three more boxes to open super let's see it man Idrian Pinto uh first base auto for the Blue Jays I think that was Tyler nice one there Tyler uh is Waldo Osario nice one there too 150 choice exclusive for the Dodgers and atomic to 100 Kristen Monroe here you go again Angels congrats on that our boy again that's your boy you were pumped about that you were pumped about that for sure hey Sean is going to be taking a spot in the Finest choices of Sterling Sapphire thank you Sean uh basically no the way it works is we'll use random.org and we'll do the random uh before the break starts and then we record it we show it on the on the screen and then we post it to our website under the results tab as well um so if you ever miss it or anything you can always go back in the live stream and then I'll post the link in chat and all that you can always go back and find it after as well uh Cade Hunter first base auto same shape I know I know Schreiber to be firing away those DraftKings line up so would we Peyton Williams first base auto for the uh BlueJays it's like one of my favorite parts of Tuesday with you is we just talk about what lineups we're going to use one of our own those five dollars right now to $4.99 is Daniel Mateo this one there on the first refracta auto I did I beat Rich and Phantasy did you beat Dylan nice he wasn't happy he wasn't happy yesterday morning I could tell you that all right last box first base auto of Javier Rivas yeah if we'll roll the dice so we'll roll I I do it electronically I'll roll an electric uh I'll roll two dice two six-sided die and if it's a two I'll re-roll but if it's a three or higher we'll go with it snake eyes is always a re-roll that is Luis Serna first base auto for the Yanks grats on that one Yanks and Jose Gerardo to 250 for the Marlins yeah and same with like we'll do the names and teams Noah so it'll be like Noah H we'll get like the Marlins or whatever we'll do the same both of them we'll do the same for both let's do a quick recap here start with our base autos all right base autos Luis Serna we also had the Mason Wayne forgot about that 225 uh Javier Rivas Peyton Williams Kade Hunter Adrian Pinto Axel Sanchez Christian Monroe Wilfredo Antunias uh Victor Asturias Luis Serna Davison Gutierrez Freddie Michelle Robert Moore Roy Bercelinas Kade Hunter Jack Panetta Brian Rincone Alfredo Duno Ricardo Olivaar Joanne de Rivera Jacob Melton Jacob Melton again Juan Olmos Candie Corona Camilo Diaz Henry Ramos Luke Berryhill Javier Valdes Ricardo Olivaar Brett Wisely yeah no no no you're good Noah anytime you have any questions feel free feel free uh Daniel Elboy Demitriro Cristantes Peyton Williams uh Tafor 99 Daniel Mateo uh Juan Olmos Danny Saredi uh Omari Daniel Luke Berryhill Justin Henry Maloy and Robert Moore so 299 we had Reiner Arias uh Daniel Mateo Robert Salinas Danny Saredi uh is um Eddie Belcher Brennan Malone to 250 Jose Gerardo Hendry Chevilli uh Javier Valdes to 150 Jesus Galiz Juan Benjamin Hendry Chevilli as Waldo Osario to 100 Christian Monroe Joey Ortiz Hans Montero to 99 Ariel Castro to 50 Axel Plaz and then our two mag cards we had a gold mini diamonds Luis Guanipa to 50 nice one there for the Braves and then an orange shimmers at Geloff nice one there 25 by 25 that'll do it for the break everybody thanks again for the film coming up is finest and it is sold out and we still have a little bit of time before it starts uh Eric C with a spot in Sterling let me update you guys really quick here uh on all of your spots we are down to 27 ago here so this is now complete all right that's on yeah no no array unfortunately yeah uh 27 to go 19 to go on Sterling that's under 20 to go now three to go on tier one Divis thank you again Alvin uh 10 bucks Tuesday is at 21 to go 28 29 29 19 13 uh 2022 yeah damn 22 on the mosaic choice thank you guys appreciate that 26 29 and yeah they're both Nicholas all right grab a pic of this really quick got a little bit of time before we get started on the next one here see him sings when you get a good go that's right Alvin absolutely man absolutely only for you though Alvin only for you start belting off some crazy vocal vocals for you as it should be yeah to be fair yeah okay all right again 27 to go on that uh finest choices of Sterling sapphire mixer 19 to go on the full case of Sterling that is a full 12 box case of Sterling all right well thank you guys again for filling finest up that was freaking awesome appreciate that restream works now restream just stopped working for a sec there somebody say something and youtube really quick twitch was fine if you guys don't mind see if it comes through on restream or not i don't know why i don't know why restream is not working it's so odd Mitchell said bot yeah restream is not working dude i even i even exit out and started again it's not working yeah nothing that's so weird dude yeah what's going on with that no no what is going on with that i don't know i didn't get an equalizer here Mitchell yeah honestly points down give me one sec guys we'll be right back and we'll get going again oh yeah restream is not working rich twitch twitch chat shows up i can type things into it but the youtube chat is not showing up so i didn't i didn't even see your message there until i clicked back in yeah it's uh it's not giving us the youtube no no it's not i can type into it like i can i can type into it and it works but i'm not getting any messages so when we're doing other stuff we can't we can't keep both up without actually keeping one full youtube stream up hello cam yeah yeah i can just leave this open to one of them yeah okay no it's logged in and everything yeah no everything's good like it's definitely using our thing thank you there um jonathan taking a spot in ten box so that is not 20 to go 20 to go now in close to under 20 on all of our baseball breaks for the day thank you all nice trashes with you yeah it was weird it was working earlier too we're getting all the youtube messages earlier but now now we're not but like twitch still goes through fine luckily the youtube chat's still good though rich you can still see everything all right that is finest daniel am also picking up whoa four and uh Daniel mosaic choice so thank you there buddy mosaic choice at uh 22 to go i think we knew that already yeah that was earlier on now i'm gonna come and fix it i'm in on that honestly should be on board i'm useless yeah let me try to restrain i i have done that before and it has it has worked