Welcome to Upgrade Your World, Microsoft Windows 10 for nonprofits and libraries. Glad to have you joining us today. My name is Becky Wiegand, and I'm the Webinar Program Manager here at TechSoup Global, and I'm happy to be your host. Also joining us we have Anthony Kinsey from Microsoft, and I'll just tell you a little bit about him. He's a software engineer at Microsoft, and he's played various roles working on Windows for the past few releases ranging from market research to testing localized versions of Windows, and most recently to customer engagement on the Windows Insider team, where he leads engineering teams across the Windows and devices group in their efforts to engage with, listen, and be responsive to your customers. And you can follow him at A, Kinsey, MSFT, so like Microsoft. You'll also hear from Carlos Bergfeldt, who is one of our TechSoupers here, and he is a product content manager here, where he writes and edits content for TechSoup's product donation program, helping nonprofits make informed technology decisions. So you'll hear from both of them today. You'll also see assisting with Chat, Ben Chasby, and Ali Bezdikian both here at TechSoup. They'll be on hand to answer your questions in the chat throughout. We are here in our San Francisco TechSoup headquarters, and Anthony is up in Redmond, Washington at Microsoft. So go ahead and let us know from where you're joining today. And while you do that, I'll do a quick overview of the agenda and an introduction of TechSoup. So we will talk a little bit about TechSoup and our work here in case you're not familiar with us. Then we'll hear from you, our audience, where you're at with operating systems right now, what you're using. Then Anthony will take us through Windows 10 features and benefits and highlights of the new program, and you'll get to see it in a live demo as well. He'll talk a little bit about Upgrade Your World, which is a contest that's going to be running. It has been running, but it's going to be running again soon with local prizes awarded to countries or organizations and nonprofits in countries around the world where you can have an opportunity to win $50,000 in grants from Microsoft. So that's exciting. And then Carlos will talk about Windows 10 Upgrade Paths and Options. So depending on what you're using now, you may have a variety of options for upgrading totally for free or through other options, and we'll talk about that later today. And then we'll have time for additional resources and Q&A. We have folks chatting in from all over the world from Canada, North Carolina, Texas, New York, Iowa, Connecticut, Wisconsin, Florida, Arizona, Michigan, all over the place. So we're really glad to have you all joining us. Quickly, TechSoup is a global nonprofit network of 63 partner NGOs providing technology, knowledge, resources, and donations to organizations in 121 countries around the world. We serve 615,000 NGOs worldwide. You can see all these little green dots on the map and orange dots. That's where we have a presence. Green dots are where you can find local meetups to connect with local technology do-gooders and social change makers in your area. So if there's a dot near you, you can go to NetSquared and look for meetups that you can join. We serve those 615,000 nonprofits in a variety of ways, but the biggest of which is our donation programs that we run along with companies like Microsoft who donate their technology products to the social good sectors, nonprofits, libraries, foundations, charities, and churches to the tune of nearly $5 billion in grants and technology products. You can learn more about those programs at TechSoup.org. And we'll show you a little bit later on where you can access Windows 10 through those programs if you need access to it. So on with the topic of the day, go ahead and let us know what operating system you are using right now. And that could be for your personal computer. That could be for your individual work machine. That could be for your organization overall. Maybe you are running a mixed bag of operating systems. Maybe you have a handful of machines that are running Vista or XP because they are compatible with some legacy software that needs to be compatible with that. And maybe you've moved up to 10 and you just want to see a little bit more about it and learn about some of the features you may not have discovered yet in your own use of it. So go ahead and click on which of these options make the most sense for you. And if there is something I didn't include, feel free to go ahead and chat it in the chat window. We have some folks commenting Windows 7, Windows 8 and 10, Windows 7 Pro, Mixed Bag, Mac OS XP through Windows 7. We know it's for those of you who are joining us from a variety of nonprofits that are larger or library systems where you may have chapters with 200 different machines or 500 different machines. You may be running a third of them on Windows Vista or Windows 7 and another third of them on Windows 8. So we know that it can depend. And then there are some of you who may have five machines only that you are running and those machines may all be upgraded or they may not. So that's what this event is here to help us figure out which ones are best for your needs. So I'm going to go ahead and skip to the results. We have a little bit more than 115 people on the event today. And it looks like the great majority of you are still running Windows 7. It was a good operating system, isn't it? That's actually what we're running mostly here at TechSoup Global, but with plans to upgrade soon I hear. And then we've got about 30% running Windows 8 or 8.1. And then 17% of you have made the leap to Windows 10 which was released July 29th and it came to the Volume Licensing Service Center on August 3rd. So we'll talk more about how to get it if you're interested in getting it and some of those features that you can look forward to starting now. So thank you for taking part in that survey. I'd like to go ahead and welcome Anthony Kinsey to the program to talk to us about Windows 10 for nonprofits and libraries. And he'll be highlighting some of the features that we think are most likely the most relevant to your organizational needs and how you can work better more efficiently, save money, save time, save battery life. If you're using old hardware, whether it'll work for you or not, things like that. We'll try and help answer those kinds of questions today on this webinar. And then we'll also again have Carlos later talk about those upgrade options. So welcome to the program Anthony. We're so glad to have you. Hi everyone. I'm Anthony Kinsey. I'm a software engineer up on the Windows team at Microsoft. And I actually work on a team called Customer Engagement where we try and get different engineers and program managers from across the teams working on Windows. And we try and get them to go out and talk to customers and engage with them and listen and respond. And so we're taking a slightly different approach with this webinar where I'm an actual engineer working on Windows. And I'm coming in to kind of give you guys some highlights of Windows 10 from a nonprofit and library perspective and give you some reasons why I think you should upgrade. Feel free to follow me on Twitter if you'd like or feel free to follow up with any questions on Twitter as well. So as Becky mentioned, Windows 10 is off to a great start. It was released on July 29th. Since then we have more than 75 million devices that have already upgraded to Windows 10. So that's an average of 2.5 million upgrades per day. So we've seen a great uptake and interest in Windows 10 since launch. And we feel this is mostly because of the familiar and productive interface that you get in Windows 10. It's kind of the best of both worlds of Windows 7, Windows 8.1. I'll show a little bit more of that in the demo. But the reception from press and from customers has been really great. Windows 10 is running in 192 countries. So I think that's almost every country on the planet, even Antarctica. I think we're only missing like 4 countries or something like that. So we have kind of broad reach. A lot of people are using it across the world. And one of the other great reasons to upgrade to Windows 10 is that it works on a wide variety of devices and models. We've seen more than 90,000 unique PC or tablet models have already upgraded to Windows 10. We're constantly working to get more devices upgraded and kind of working with the device manufacturers to make sure that their devices are ready to go, their drivers are ready, and things like that. We've even seen some devices that were manufactured all the way back in 2007 that have upgraded to Windows 10. So it's really great to see that this new operating system is able to run on older hardware and still kind of make it better. It's still running and all that kind of thing. So you can see some of the reviews from press has been pretty good. People are liking Windows 10. The press is liking it. A lot of tech outlets are recommending to upgrade. And so that's kind of why we've seen such great momentum kind of getting out the gate. And we already have 75 million people using it and liking it. So that's kind of some momentum of Windows 10. But on the agenda today we'll talk about some of the features that I think are most relevant for nonprofits and libraries. So we'll go over some of the security improvements in Windows 10, some of the performance improvements, some demos of the actual features. And then I'll talk a little bit more about this new model that we've rolled out with Windows 10 where you may have heard that Windows is a service now. And so I'll talk a little bit about that as well as some areas that you can go to get some additional support on Windows 10 if you've already made the upgrade or if you're planning on upgrading soon. So let's go ahead and jump in. The area I decided to start with was security. I think security is a very important area for nonprofits and libraries. It's a very increasingly important area across the industry. And so Windows 10 has played a lot of focus on security and making improvements to the space. And so everybody probably knows but the threat landscape out in technology and cyber security has changed dramatically in recent years. It seems almost every day we're hearing about some new company that had something happen and they either got hacked or somehow their data got disclosed. And so with Windows 10 we're trying to kind of change the approach that we've been using with previous operating systems so that we're not just kind of building up bigger walls but we're actually changing the architecture so that cyber criminals won't be able to get in and we're kind of using new defenses to keep them out. And so the main areas of improvement are around these four areas, identity protection, data protection, and then protecting your device and while you're online. There's also this great spreadsheet online that compares the Windows 10 versus the Windows 7 security features. So as I saw in the poll lots of you guys are still on Windows 7 but it's great to take a look at that spreadsheet and see some of the new capabilities that can really keep your machines a lot more secure kind of in the new era of cyber security that we're living in. I'll send out a link to that spreadsheet in the notes and then once you get a hold of these slides you can also go to the link as well. So the first big area that they've really come out with some cool new features around security in Windows 10 is around identity protection. And so there's actually this new feature called Windows Hello that's kind of a new way to be able to log into your machine either using various different biometrics but things like your fingerprint or even your face or your eye scan. And so they're coming out with new cameras from Intel that are actually really cheap like an Intel RealSense camera. I think it only costs like $30. We can also use the connect devices that Windows has come out with on the Xbox side. But this is actually a little camera that sits on your machine or if your laptop already has one and it's kind of looking for you and it can log you in based on your face. And so it's actually a really cool new technology. Hopefully you get to try it out sometime. But there's actually this cool article that just came out a few days ago where they did some tests to see if identical twins could fool this system because there's lots of questions and concerns around would people just be able to hold up a picture of me and be able to log in? Or would my twin be able to log in and things like that? And the answer is no, that the system is actually able to distinguish between even identical twins. If it holds up a paper it's actually doing some depth scanning. So it's actually really secure. It's a lot more secure than passwords. And so the hope is that in the future with this new kind of technology coming out people won't have to remember tons of different passwords. You'll kind of just be able to log in with your face or your fingerprint. And then the second part of identity protection is this new feature called Microsoft Passport.  And so I actually just got one of these cameras here in my office. I think it's really awesome.  And so it's super secure. You don't have to remember your password and change your password every couple months or something like that. So that's a really cool new feature that it does require some new hardware but it kind of shows some of the new innovative features that Microsoft is working on to kind of make it so that employees and companies don't have to remember so many different passwords. And we kind of have this more secure method for logging in. You do need a special camera that has depth sensing but most of the new cameras coming out will have that built in. As I said you can also buy the camera from Intel and it's like $30 or something but it does give you a ton of convenience. It's more secure so it's definitely something to look into. The next area that they have upgraded for security or they come out with new features is this concept of enterprise data protection. And so with trends in the workplace like bring your own device you may have heard of BYOG. Employees are bringing in more of their own devices or companies are signing out a single device and the employee is using that for both business and personal use. And so I can say I do that on my own devices as well. I only have one laptop. I use it for work and for personal. But the concern and the risk here is that 57% of us have actually sent data to the wrong person in the past. And so even if we don't have a malicious person trying to leak the data sometimes it just happens accidentally. And so enterprise data protection, EDP, it can help with that kind of thing. It's a new system built into Windows 10 where it can actually identify what's business data versus what's personal data and it automatically keeps them separate. And so it knows certain apps or programs that you're using. Those are for your business and so it's going to keep all the data from those apps kind of locked down, secured away from your personal data kind of for your own apps that you're logged into or your own email accounts and things like that. So it separates the data. It also allows you to encrypt all the data up to the file level so it can encrypt everything on the device. Even if you have things on the SD card plugged into the device it can encrypt the files over there. And so it kind of gives you that encryption so that even if the data were to go out accidentally the people on the other side wouldn't be able to open it up unless they have the right credentials or the right security clearance, that type of thing. This also gives you data protection for your existing. If you have any business apps you don't need to update them. This kind of just works automatically. It can identify the data and keep it securely separated. This also gives you the ability to wipe business data from devices. So if the device got lost or got stolen or something like that you can remotely kind of delete everything off of it so you don't have to worry about someone getting into that data. You can just get a new device and start going again. This also provides some audit reports. So if you have a few machines or lots of machines and you want to see what apps they're using or any of the apps hitting errors or things like that you can pull up these cool reports where you kind of see who's using which apps, which apps are being used the most often. Are there any kind of actions that we should be taking to look into this error that we're seeing or something like that? So it really gives you cool views across your kind of ecosystem of your devices. And you can kind of see what apps are being used and things like that. You can also select specific apps that can access business data. So if we didn't automatically recognize it but you know that this is a one that you want to trust or business data that needs access you can manually give it that access. And so you have these kind of granular controls to decide who gets access to what and then also keeping your business data separate from your personal data, keeping it all encrypted. And then that gives you a lot more security to make sure your data and any of your intellectual property is not getting out into the wrong hands either accidentally or on purpose. The next area that we're still talking about security upgrades is around device and online protection. And so they've made a couple of key upgrades or key updates in these areas. Protecting your device, they have this feature called Trusted Boot. This is actually an architectural change in Windows 10. So none of the previous versions have this. But this is kind of working to prevent attackers from being able to load up programs or even a full operating system onto your device kind of as you're booting up your machine. Those are some of the hardest kind of hacks and things to detect because they're basically loading up their own software before Windows even gets loaded. And so with this Trusted Boot, it's actually a new way at the hardware level of catching these attacks and kind of making sure that what's running on your machine is actually the genuine version of Windows. They weren't able to pop up something that looks like Windows but it's not quite or anything like that. And so any attacks where they're trying to run malicious code or they're trying to run something before the antivirus has had a chance to kick in, this will catch those attacks and this will block them. And so we did have some of these kinds of capabilities in previous versions of Windows but now it's been updated kind of at the architectural level so it prevents system tampering which is kind of one of the key new threats that we're seeing where people don't even know that their device has been compromised. It could just be hacked and then they've been using it for a couple of years without even realizing it. And so this will give a lot more protection in that area for your devices. The second area is around protecting you while you're online and so they have a new feature called Device Guard. And so this is a new, it's a firmware which is kind of like the software that runs at the hardware level on the device. And so this protects the device from running any unauthenticated or unauthorized software. It doesn't let it load. And so you can actually lock down the device fully if you want. You can say I only wanted to be able to run these apps or these scripts or be able to access these files. And so if you have public-facing machines like at the library or something like that, this is a key feature that you can use to really lock it down and make sure that our customers or patrons are only using the apps that we've approved and that we kind of know that they're not going to mess anything up on the system. Even if the hacker does get in and one of the other ways they get a virus on the machine or something like that, this Device Guard will still prevent them from running those viruses because it kind of knows what the white list of apps that it can allow through. And if it sees anything other than that, it will block it out. It will alert you about it. And so it's a really cool new feature that kind of complements the existing antivirus to catch some of these viruses that are hiding in different areas of the system that antivirus doesn't always catch. And so I pulled this little quote from a TechRadar article, but it talks about how Device Guard offers better malware protection by basically allowing you to create a list of the apps that are allowed and the apps that you want to block out. And then anything that's new or unknown, it'll kind of block it out and it'll wait for you to tell it that it's okay to run it. So it's a really cool new form of malware protection that's in Windows 10. So from there, we'll go into talking about performance. As I mentioned, Windows 10 runs great on older machines. We have 90,000 different models that we've been able to upgrade. There's even hardware from 2007 that's been getting upgraded improvements in their performance. And so it's really worth it to upgrade your older machines just to squeeze a little bit more life out of them. And so there's actually this article that came up on ours Technica. It's a technical kind of review website. They do a lot of comparisons on the actual hardware. And so they waited for Windows 10 to be released to make sure that they're using the full version that every other customer is getting. And then they did these tests on some new machines, some lower model tablets, and they compared these different kind of performance areas across Windows 10 versus Windows 7. And so you can see it's a little bit small, but over here on the left, the faster boot time. So they were comparing, they took a Dell Latitude laptop, kind of an older one. And then down here they took a Stream Mini. That's one of those new smaller tablets, like the handheld tablets. And you can see that the boot time has gone down significantly in Windows 10. And so for boot time, you actually want it to be less because that means your machine is booting up faster. So from the time you hit the power button to the time you're actually able to start using it, it's gone down by probably 30 to 50% on some of these smaller machines. So you're able to boot up much faster, get things working.  They've made huge improvements in that space for Windows 10. So you'll kind of be able to turn it on and get going a lot more quickly. The second area that they compared was around how much storage space actually installing Windows takes on the machine, especially with some of these newer devices that are coming out like tablets and two-in-ones. They don't have as much storage space as our typical laptops do. And so people really want to make sure that Windows isn't just taking up a ton of their space. If I buy a machine with 32GB hard drive on it, I want to make sure I have as much of that 32GB to use for my own stuff as possible. And so they've made a lot of improvements in Windows 10 to really get the amount of disk space down that we're using. And so you can see on the blue line is Windows 10. And so you can see that like on Windows 7, the installation was taking 21GB or 23. On Windows 8, it was taking like 33GB and now we've gotten it down to 18. So it's taking even less space than Windows 7, still giving you all these new features and it's kind of allowing you to use more space that you paid for on your device. The last area that they compared was around performance and kind of how much memory is your machine using when it's just sitting there idle. And so memory is one of the pieces of hardware you have in your computer that kind of helps the system run when you're loading lots of apps, when you're coming into memory and things like that. So you want to have more memory available so that your machine runs faster when you're loading up apps and things like that. And so on here they compared that Dell machine and they're showing that it's using a few hundred, almost one gigabyte lower of memory at idle. And so that means that if you bought a machine with four gigabytes of memory, you're having a whole quarter of that memory free to use for your apps that you wouldn't have had running Windows 7 on that machine. And so that makes a huge difference kind of as you're working on the machine, as you're multitasking with lots of apps open and things like that. You're really going to notice this improved performance that you get from Windows 10. So that was really cool to see that it's kind of a third-party tech outlet that's doing these comparisons and they're kind of doing it in a really scientific way. So we're not messing with any of the numbers here. This is kind of showing that the performance has improved. And so with that, I'll get to some demos. I kind of wanted to go through some of the things that I'm not able to demo first. I think those are really important areas for nonprofits and libraries as a small business. You want to make sure that your devices are secure. You don't want to risk having your data leak out unintentionally. And you also want to make sure you're kind of getting the best bang for buck for your devices by getting the best performance. And so all of those things is kind of what you get with Windows 10. And so from that, very timely question, Alexa. I'll be going into some demos of the actual features in Windows 10. And so I'll talk about the new start menu that's back. I'll do a quick demo of searching Cortana. We have a new browser built into Windows 10 called Microsoft Edge. But don't worry, Internet Explorer is also there if you really want to keep using that or you have applications that are dependent on that. We also have some cool features called multiple desktops and task view. I'll talk about that. And then also one drive and one drive for business integration directly into the file explorer. So with that, I'll switch over to my actual desktop. And so you should be able to see my desktop now. And so this is kind of what Windows 10 looks like. It's familiar with Windows 7. And so you still see the task bar. You land on the desktop. Lots of things are the same. You have the system tray down there. You even have the start menu that's back. This is one of the big changes from Windows 8. But they did keep the live tiles from Windows 8. And so you kind of still have some familiarity there with Windows 8. If you're on a tablet, they even have a feature called Tablet Mode, which is basically the same screen as Windows 8 where the tiles can expand to take up the full screen. So if you really like the current Windows 8 setup with your tiles laid out, you can still get that setup. But if you're on a desktop or a laptop and you want the kind of traditional desktop, that's all here along with your start menu. You can pin all these tiles. You can make this bigger or smaller if you want more tiles or less tiles. And so you can play around with it. You can pin new things, organize it.  It looks a little bit different. It's organized a little bit, but it's all here. You can jump to different letters and things like that. So it should be pretty familiar if you're upgrading from Windows 7. You should still have the start menu. All of your existing start menu setup should be carried over and things like that. And so that's kind of the new start menu. You may have noticed down here there's also this new search bar. And so this is the search bar, and it's also Cortana. So you may have heard about Cortana. Cortana is a personal assistant that's built into Windows 10. And so it's basically going to help you with your day. It's going to show you what's on your calendar. You can kind of tell it what news you're interested in. If you're interested in any sports or following certain companies, things like that. You can definitely customize what it's showing you. Over time, it's kind of learning what kinds of information you want to have it show. And you can always go into, they call it the journal, but you can always go in and see what information it's kind of recording about you. And you can delete things or add things to help it know more about you. But it can do some awesome things like track your flight departure that will pop up reminders about it and all that kind of thing. And so this is kind of just built in. It's a way to get you ready for your day. But you can also use this as a search box for searching across Windows. So you can just say, I want to find my documents. You can talk to Cortana, but you can also just type to it. So if you're in a busy office setting and you don't want to speak up or to speak out and kind of bother everybody, you can just talk to it and say, when is my next available appointment? And then it's going to bring up your calendar. It's going to show you your next event. And then you can kind of plan around that. You can ask it other things to just bring up your full day schedule and things like that. And then you can say, what's the weather today? And then it's going to show you the weather, things like that. And so it's really kind of a contextual inquiry that you can do. If you can answer it right away, it'll just pop up the answer. If it's some files on your machine, it'll pop it up. If they can't find anything right away, then it will search on the Internet. And so you can also do business-type things like, say you were working on a PDF recently, but you're not sure where exactly you put it. You could say, show me PDFs. And this will kind of bring up all the PDFs on your device. But maybe you're not sure. I know I was working on it in the last two weeks, but I'm not sure exactly where it was. You can say, show me all the PDFs from last week, and now it's only showing me the ones that I've worked on in the last week or so. And so you can do some questions like this to really kind of ask Cortana some questions. She can help you find stuff on the computer, find stuff on the web. She can even answer some stuff right inside her little box. So it's definitely a powerful tool. Say, I did find what I was looking for. You can even set reminders in here. So you can be like, remind me to send PDF to Tom next Tuesday, 5 p.m. And this is actually easier to do by talking. But since I'm talking to you guys, I'll just type it in. You can set these kinds of reminders. You can easily customize it. And then this is just going to, and then you're done. It's set the alarm, and then next Tuesday at 5 p.m., it's going to remind me to send this out. And so kind of as you're working, as you're remembering things that you need to get done, you can set these little reminders, and you can kind of leverage Cortana to help you throughout your day. So that's kind of just the tip of the iceberg with Cortana. There's lots of cool stuff you can do there. But I definitely encourage you to kind of play around with Cortana. She's actually going out. If you have phone devices, she's on iOS and Android and on Windows Phone. So you can get her on other devices. It'll sync your notifications and reminders from your desktop to your other devices. So lots of cool ways that you can leverage Cortana to kind of help you throughout your daily workflow. Great. Anthony, before we move off of Cortana, we had a question from Susan saying, when she searches, it's only searching the Internet, not her stuff, not her PC. Is there a setting she can change so that it just searches wherever? So I think if you search for certain things, there's these little boxes down at the bottom where you can select if I only wanted to search stuff on my computer, or if I wanted to search the full web. And so if you want to force it to only search on your computer, you should be able to click that My Stuff box, and now it's only searching stuff on your computer, not on the web. So look for that little box, and that should enable you to do it. Great. Thanks for that. Okay. So next, I wanted to talk about the new browser that's built into Windows 10. So this is called Microsoft Edge. And so they basically created a new browser kind of from the ground up to make it really fast, really kind of clean interface. And they wanted to make it kind of a modern browser that's built for the modern web. And so you have lots of cool things in here. This is just the home page where it's bringing you up. You can kind of set what shows down here if you wanted to show you some quick news, or you can just go to any page on here from the start bar. You can even, there's Cortana integrated into the browser. So you can even search for things if you're already in the browser and you just want to see what's the weather in Seattle. So you can see it right there. It kind of just pops up in the bar. So you can click on this. So you can click on that, go to more results. You can even ask or say, so I went here and now I see something interesting, or I want to share this out with my wife because, oh, it's going to be raining this weekend. I want her to know about it. So one of the new features in Edge is actually what they call a web note. So you can click this button and now you can actually write directly on the web page and you can take some notes. You could say, hey, look, it's going to be raining this weekend. Maybe we need to cancel our camping plans. Once you've done it, you can either save it out as an image to send to people, or you can actually just share it straight from Windows. And so I could say, I want to send this out through my account. I'm going to send it to my wife and say, hey, we should cancel these plans or something like that. So you can see in the little image it's taking the full web page. It's showing what I wrote on the web page. And so you can really do some interesting things with taking notes directly on the web page. You can write things. You can annotate things, add a little box, a comment, things like that. And so you can really just mark up directly on the web page, send that over to your colleague or whoever, have them see your notes, and they kind of get the full context of what you were looking at, what you were highlighting, and everything like that. So that's a really cool new feature with being able to write directly on the web. If you have a pen or something or a stylus, that's really nice for being able to write notes directly on the web page. Another thing that you can do is say you saw an interesting article in here, but I don't have time to read it now. I kind of want to go read it later. And so you can go in here and they have this new reading list that's built into the browser. And so anything that you see that's interesting, you don't have time to follow up on it now, but you want to keep it for kind of later. You can just add it to your reading list. And then from then on, you'll always be able to see it in here. This reading list also syncs across devices. So if you have a Windows phone, you'd be able to check your list from your phone and kind of see what's the latest article that you want to catch up on and things like that. One of the last features that I wanted to show was another one showing kind of how Cortana's integrated in. So say you were looking at some place that you want to book some travel. You're doing a business trip or something like that. But you want to find out a little bit more information about the place. You can actually ask Cortana about any of the terms you're seeing on the webpage. So you can just highlight that. You can say ask Cortana. She's going to look up Costa Rica, and then she's bringing me up a bunch of details about Costa Rica, where it's how do I get there, some travel tips, points of interest, all that kind of thing. And so without kind of losing your context of what you're doing on the webpage, you can get some additional details from Cortana, and kind of drill in there, see what's going on. This works on people, places, all kinds of things. So it's a really powerful way to kind of get some additional information without leaving your webpage, without having to load up a new tab or anything like that. You can just highlight and right click, ask Cortana. And so that's kind of the edge browser. You kind of have to try it out to really see how fast it is, how smooth it is. But it's pretty awesome. It kind of leaves some of our old browsers in the dust a little bit on some of the cool things it can do and how fast it does it. But say you have an Internet application that you're not sure if it's going to work with the new browser, or you don't kind of want to spend the money to update your application. The old Internet Explorer browser is still here. It still works. They're still supporting it. And so you can do all the same stuff that you've been doing with the Internet Explorer browser through this version. And so you kind of have the choice now. You can use the new faster browser for some more lightweight browsing. But if you kind of need to run those older applications or older websites that might have some compatibility issues, you can still load them up in Internet Explorer and you still get everything that you had in the previous versions of Windows. And so that's kind of the new browsers in the build, or in Windows 10. Another new feature that we have that's really good, if you like to have lots of Windows open, if you're kind of working across multiple desktops and you like to keep everything kind of arranged, they have this new thing called TaskView where you can go in and it'll show you all the open tasks. So if I had a few things opened in here, I'd be able to go into TaskView. And then it's kind of a visual way that you can switch between the open applications. You can see, oh, I wanted to go to this one. And so it's kind of an easy way to switch between the applications. You can use your touch to hit the button. You can use your mouse. You can switch between. But another really cool thing is that you can actually create multiple desktops now. And so say I'm doing a lot of research and I kind of want to switch over to check my mail, but I don't want to lose all of my web pages that I have opened and I kind of have them arranged. So you can actually just switch over to a new desktop and this will be like a brand new slate kind of. And so you could have a bunch of different, I think you can have a bunch of different pages open over here. And so you could be doing different things, looking at your Excel worksheet, looking at your file folder. And then you can leave them all up on the screen, switch back to that other desktop. And so you can kind of have these different workspaces where you can keep your one type of work separate on that other desktop. You can keep your personal stuff over on this other desktop. But it gives you a lot more flexibility to kind of decide how you want to organize things, where you want to put them and all that kind of stuff. Another new feature that they have is that now there's actually a notification center built into Windows 10. So you'll see over here the little notification icon down in the right. And so anytime that you get a pop-up while you're using Windows say you get a pop-up from your mail application saying you have mail or maybe sometimes you just get these little annoying pop-ups from Windows saying you need to do something or you need to run a scan. Those will all be saved for you. So if you kind of miss the pop-up right when it pops up or it wasn't a convenient time to look into it, you can still keep track of it. You can look into it later. You can see what's been popping up. And then you can just clear everything out or you can clear them out individually. And so things like your latest emails will be showing up in there and all that kind of stuff. And so it's kind of similar to what most people on their phones where you can kind of glance out what the latest emails or notifications from your social networks or something like that are. You can kind of see them all in this action center and then quickly clear them out or take action on them. You also get these new quick actions here. You can quickly switch into tablet mode, connect to a monitor or a different device, take a note or go into the settings and change things around there. So that's kind of a new way that kind of makes it a lot easier to track of notifications that are popping up on your device. And the final thing I wanted to demo is that with Windows 10, OneDrive and OneDrive for Business are kind of heavily integrated into the file explorer to make it really easy for you to be able to drop things into your OneDrive, share them out. I think there's also support for other cloud services so I think you can get like Box in here if you use Box and things like that or Dropbox. So you can see this just looks like any other folder on my machine. It's just sitting in my file explorer. I can drop files in here. I can share them out with people and so it's all kind of built in. You don't need to go to a separate app or to a website. You can still do those things but the hope is that by just integrating it into file explorer, it'll make it a lot easier to kind of use this as part of your workflow. You can just drop things in here, and so that's kind of an easy way to make sure when I go home for the night, if I'm logging on my work machine, I'll still be able to access all these files because they're on my cloud storage. And so when I go home, I'll be able to look in the same folder. They'll all be there. They'll be synced up. And so that's a kind of easy way to keep track of what's going on. And so with that, I think I'm taking up a little bit more time so I'll try and go quickly through the last couple of slides that I have. In addition to kind of the security and performance improvements that I also talked about, but one of the other big changes with Windows 10 is that you may have heard this but we're kind of trying to make Windows into a service now where instead of doing these big releases every few years, we're starting to do these more smaller continuous updates over time where we're just trying to give everybody the latest features, fix the bugs a bit faster than we have in the past, and then we're kind of constantly getting the newest and good stuff out to people as quickly as possible. And so you can kind of see in this diagram we have a system where we try out all the new versions of Windows inside of Microsoft first and so all the engineering teams are working on it. They're fixing the top bugs and things like that. Then it goes out to the rest of Microsoft to try it so there's tens of thousand people trying it. Once they kind of give the thumbs up then it goes out to our Windows insiders which are people that have signed up to test out the latest builds before they're fully released. And then once we kind of have several million people testing it out, we've ironed out the latest bugs or anything like that then we actually send it out to everybody on the current branch which is just normal customers out there that are on Windows 10 and then businesses actually have the option to get it even later than that and so you can kind of wait up to 12 months as these new updates are coming out you can decide if you want to take them or not but you do have the benefit that hundreds of millions of people will have tested out those builds before they get offered to your machine and so you'll have a much higher likelihood of having a good upgrade experience because it's been tested by so many people which is a big change from how we've done it in the past where it kind of only got tested within Microsoft before we released it to everyone now it's kind of going through these stages where it gets tested more and more before it actually gets offered out and so a couple things on support so I know you guys are nonprofits and libraries so I'm not sure if you guys get kind of the paid support through TechNet and things like that but I wanted to call out that we do have new areas that we're focusing on to provide free support to our customers and so you can actually go to the Microsoft community forums and report a problem or start a discussion on something that you're seeing in Windows if you just want to know why a change was made or why something works because you can ask us those questions if you're seeing a bug you can report it to us there and so we have real engineers and program managers from across the teams that are answering questions there that are responding to the questions imposed from customers so I definitely encourage you to get out there if you have any questions kind of participate in that community you can also tweet at us on Twitter so you can tweet to Microsoft Help or at Windows or if there's any kind of help documentation that can help you or they might shoot you over to one of our engineers who can dig in a bit further and get you the help you need so I just wanted to call out that there are these kind of new areas that are free ways to get support and we do have engineers and PMs on there which we didn't in the past so that's kind of a new thing we're doing with Windows 10 to try and get you better support and be able to address your issues and one of the last things I wanted to mention is that so the name of this webinar was Upgrade Your World and so there's actually an Upgrade Your World initiative that Microsoft has been rolling out they started last month when we launched Windows 10 and so they actually had a contest for global nonprofits that are operating in more than one country to be able to try and get people to vote for them and then they could win cash investment but there's actually a new contest starting up on September 1 for local nonprofits who are just operating in a single country so if you operate in any of these 10 countries you'll be eligible for that contest and so the details haven't been released yet but the winner will be able to receive cash investment of $50,000 a bunch of free technology so I definitely encourage going to check out this website on September 1 for the details of how that's going to work if you want to get a heads up you can email this alias and they might be able to get you some early details on what that contest will look like but definitely a great opportunity to get some more support some cash and some technology from Microsoft and so with that I have a few additional resources I'm kind of over time so I won't go through these but we'll send out these links in the follow-up mail so you guys will have all these and with that I will turn things over to Carlos how to actually get the upgrade as a nonprofit. Great, thank you so much Anthony and yeah, let's have Carlos talk about the upgrade options. Some of you can do it for free some of you can do it for free through the Volume Licensing Center some of you may have to pay for it and some of you can probably get it through our donation program so talk to us about how to get it. Absolutely and I saw some questions in the chat there that will be answered very shortly so let's start here with the options. These are the three common scenarios and yes, the upgrade to Windows 10 is free if you have Windows 7 or 8 but I want to go over a different scenario first which is if you have active software assurance for your Windows licenses so these are the three scenarios we're going to look at if you have software assurance but you have Windows 7 or 8 or 8.1 same thing you have active software assurance and you have an older version of Windows than 7 such as XP or Vista or 98 something like that. The reason I'm going over the software assurance scenario first is because it's important to upgrade using your software insurance if you have it so if you have active software assurance which a lot of people who come through TechSoup and request Windows as a donation you get software assurance automatically it allows you to upgrade to a new version of the software that's released two years after you have requested it so this applies to all Microsoft software and Windows is no exception so if you requested a Windows upgrade license through TechSoup after August 3rd 2013 you should have active software assurance for that license and you should be able to download the upgrade to Windows 10 for free through the VLSC if you are familiar with TechSoup you probably used the VLSC before it's how you get your donations we have some guides about how to do it but basically it's at the VLSC you go to downloads and keys and it will just show up there if you're worried about how do I know what date I received it if it's August 3rd or if it was after it before you can actually just go to the VLSC and look if it's there it means you have the license for it if not then you don't have the actual date just check the VLSC and if you're unsure I would encourage you to do that first so you know here's a kind of showing on TechSoup where you can get information about help downloading software from the VLSC because it can be a little complicated. On our support tab on our website we have a page called Microsoft Download Help and I think it's step 3 it goes over exactly how to download that software and it's basically what I mentioned before going to the VLSC logging in going to product downloads and keys I want to mention one other thing actually see oh the reason you want to do that is because if you have active software assurance and you use one of these other free routes that we're about to go over your license is replaced by this free upgrade license which is a different license and doesn't include software assurance some of the benefits you can get from software assurance are e-learning courses so there probably will be courses about how to use Windows 10 there are courses about how to use Office 2013 and that kind of thing that you get from software assurance automatically you also have the ability to download the enterprise version of Windows and that includes Windows 10 and the only way to do that is to go through the VLSC and request it through TechSoup or if you actually have software assurance so that's why I'm stressing you know if you have software assurance go to the VLSC and make sure you can download there first the next scenario is if you don't have software assurance so you checked or maybe you're new to TechSoup and you you're definitely sure that you haven't requested it this is something that's open to everyone in the world not specifically nonprofits upgrades to Windows 10 are free if you have Windows 7 or 8 or 8.1 you can upgrade anytime before July 29, 2016 after that day you're going to have to pay if you're a nonprofit you can get it through TechSoup after that day and you know only pay the admin fee but still if you can get it free you might as well I'll go over in a second what you can actually get because you can what addition you can upgrade to if you want to get the enterprise edition this is like I mentioned before you have to go through TechSoup if you're a nonprofit and you're eligible for donations through TechSoup that's the only way to get it even if you have an older enterprise edition with expired software assurance or something like that and you want to get the enterprise edition you've got to request an upgrade license through TechSoup I have a link here which is a overview page about upgrade options here's a slide so this is on the page that I linked that actually tells you what addition you can get because there were a lot of different editions for 7 and 8 so for example starter, home basic, and home premium are all grouped together if you have one of those you can get Windows 10 home edition professional and ultimate group together and you can get pro as I mentioned before enterprise isn't listed on here because that's only through software assurance and the VLSC you can't get pro unless you request an upgrade license you can only get the edition at lists here same thing goes for Windows 8 we have those listed here it was a little simpler because Windows 8 didn't have home or standard it just had a Windows 8 pro and enterprise which again isn't here but this tells you exactly what you need to know about the editions you can get so again if you want to upgrade you request an upgrade license through TechSoup that way the third scenario which a lot of people probably are in you don't have software assurance for your Windows license and you don't have the version of Windows at 7 or 8 or 8.1 so XP Vista 98 95 what you have to do is sign up for TechSoup if you haven't already and request an upgrade license that will be the most common or a full operating system with some license that's called a get genuine license so we have a special program called the get genuine program that is available for people who have Windows licenses that aren't eligible for the upgrade license the reason is the upgrade license you have to have certain editions of Windows to be eligible for it so for example the home edition or the starter edition of Windows even if it's for Windows XP you are eligible for an upgrade license however if you have XP professional or something like that you are eligible for the upgrade license so check the system requirements I can go over here this is the link so I have there's a blog post on TechSoup right now there's a link here or you can just go to TechSoup and search for the Windows a recent post called get Windows 10 pre-organization has a very detailed table about listing pretty much every possible edition you can have this is just the top of it it goes on for a while and it lists 98 older versions of Windows that a lot of people probably don't have but just to let you know exactly what you should do and the best way this information is also available on Microsoft's site this is the Upgrade Your World site it is a little more broad it has the same information basically but it doesn't get in specific about whether you need the regular upgrade from us, the upgrade product or the get genuine product something I will mention about the get genuine product is the get genuine product it's a special, it's kind of a sub-program of Microsoft donation programs it's a special program and you can only replace requests for it one time ever which is kind of unusual for the Microsoft program most anything else in the Microsoft program you can request during your your every two years you can place new requests with get genuine you can only just place one request and that's it and that is because it is it's a full version and it was introduced to correct scenarios where you have life ineligible licenses basically so it's not just for people who have the home edition of Windows it's also for people who have you know an unauthorized version of Windows or a different operating system or other operating systems that aren't Windows even so that's the reason that's like that and another thing to note about the get genuine program is it is a full operating system as opposed to the upgrade but unlike the upgrade product it is only the pro edition so with the Windows operating system upgrade through TechSoup and I'm showing on this page you can search for Windows or Windows 10 and these products should show up with that upgrade through TechSoup you know it doesn't actually show the addition on here and that's because with all Microsoft products you can choose to download the most current edition or the most current version the most recent prior version and you can also choose with Windows in particular to get pro or enterprise but that only applies to the upgrade get genuine is a special program and it allows you to get the full operating system just one time like I mentioned but it's only for the pro operating system so if you're in a scenario where you want again this is explained on the blog post there if you're in a scenario where you have you have a version of Windows it's not licensed, it's not authorized and you need to get or you have a home edition and you need to get Windows 10 and you want to get enterprise for instance it's a two step process so you'd have to get the full operating system first to get genuine license to get pro and then request an upgrade through us to get the enterprise edition one last thing about get genuine because it is a little complex get genuine does not include software assurance so that's another reason why you have to do that last step that I mentioned the enterprise edition is part of the VLSC it's part of a software assurance benefit so you won't get that if you only request get genuine you'll get Windows 10 pro but it won't have software assurance so you won't be getting the two year window of free upgrades that you would through any other Microsoft product through the catalog or the regular Windows operating system upgrade product this last slide I have several links so these are links for basically the same links that I went over before what's new in Windows 10 is an article we have on TechSoup right now that explains, goes over some of the things that you saw earlier about what's new in the interface get Windows 10 for your organization is the blog post Microsoft download help is where you can find in the TechSoup support tab about how to actually download software that you've requested through TechSoup that's from the Microsoft VLSC or just a reminder if you've done it before have a check to see if you've got Windows 10 already queued up there the last I have a link for Windows Tech Center here because I wanted to mention there's some new things for Windows for business there's a service called Windows Update for Business that if you have an IT department they will probably be interested but for many of you who have Windows 7 or 8 and you're at a small organization you might have noticed that the Windows 10 free upgrade just pops up in the bottom of your system tray in Windows and it says hey your upgrade is ready in it it said that I think started saying that a month or so before it came out because it was downloading it in advance if it didn't do that you can go to the Microsoft link that I have here get Windows Temporal Organization or sorry that's the blog the upgrade to your world should have that information about how to actually get it it should let you know what happens if that icon doesn't pop up about getting my free upgrade but for a lot of people if you actually have an IT department of Windows Server it's likely that they are controlling your upgrades so they don't allow everyone to upgrade and Windows Update for Business is a new service that allows them a little more control over that so they might be rolling out your upgrades over a period of time or later on but yeah it's a new service and most of you have a small organization so if you have an IT department or not and if you don't then you're upgrading your computers on your own then you'll be doing it manually so follow the steps that I showed you or go to the blog for more information great thank you for that Carlos I realized we're over time here so I chatted out to let folks know that we wouldn't be able to do questions right now so I want to just point people to a couple of resources before we wrap up you can continue asking questions in our databases and software forum which is this Bitly link here that we'll chat out into the window for you and we'll include that in the follow-up email as well Anthony also shared some resources on where you can go to the forums and Twitter handles that are used by Microsoft engineers to get specific answers there were some very specific ones asked in the Q&A that we won't have time to get into today I will try and follow up with any that I think we can answer quickly after the fact so watch for an email from me if you have a question that is in the Q right now go ahead and chat in to let us know one thing you learned today and think is valuable that you will try and implement or that you're going to take back to your organization to determine whether you want to move up to Windows 10 or maybe you're already using it and what you might do better for those of you who are interested know that you will get an email from me that includes the full recording that you can watch at your convenience or parts that you might have missed or look more closely in full screen you'll get all of that from me including the PowerPoint deck and all of the links that were shared will be in that follow up email as well so watch for that I'd also like to invite you to join us for any upcoming webinars and events that we have coming up we will be talking about giving Tuesday and tactical tips for using that and that's that Tuesday after Black Friday Thanksgiving weekend where nonprofits are using that as a date to bring in lots of end of year fundraising money so join us for info about that if you're with a library we'll be talking about managing mobile devices and how to check out devices at your library then we'll be talking about getting started how to make your grant request sparkle on the 17th and then we'll be joined by folks from Good360 independent sector and maybe even JourneyEd to talk about donated and discounted technologies available to nonprofits and libraries including and beyond TechSoup's programs so watch for more from us coming soon thank you to Anthony for taking the time today and Carlos as well for sharing your expertise I'm sorry we didn't have time and we went a little bit over join us at TechSoupGlobal, TechSoup.org and on our Facebook and Twitter channels thank you also to ReadyTalk for providing the use of this platform so we can present webinars on a regular basis please complete the post event survey that will pop up when you close out of today's webinar to help us continue to improve our webinar programming thank you everyone and have a terrific day bye bye