It's on me. Hey everybody.  We practiced We did have a bunch of funny jokes, which is Japan is crowded patch So wait, so is improv big in France No Right, so it's a different kind of improv you it's just Gestural improv Starts here, I think I wonder if I've never seen Japanese stand-up. I wonder there's such a thing They have something called Manzai which is Interesting it's duos and they have a very specific kind of humor. It's a bit weird It's like a journey very specific I guess I have No recommendations are are tech stuff, right? So maybe it's a different thing You were thinking if you're thinking of a comedy club in Tokyo to visit there. No, there's a comedy Yeah, pick sorry. Oh, yeah picks can be anything. Okay. Can I anything you think our audience would be interested in? Okay? Can I add a pic then?  I don't mean to say that to discourage It's just you always do it like two minutes So yeah, go ahead I gave you a line line 41 put your pick and a link to it in there Totally do it By the way, for those of you wondering I am on my frontier internet connection in my studio today as per normal They never sent a tech They guess they didn't have to I just came home last night and it was working magically No idea, but I'm not gonna look a gift horse in the mouth though So thank you frontier for restoring service. You whoever did that You like the Lone Ranger wants to stay anonymous. You are awesome My guess is my guess is two things one Jenny says said what I wonder if there was a line cut And there is a lot of construction in my neighborhood So maybe that's that's something that happened The other is there was just some network configuration error that wasn't communicating with the ONT, but Anyway, for whatever reason whatever it is Everything's alright. So Patrick you ready to do this show? I I Woke up ready You woke up early to remember folks For a couple of times before he gets back from Japan We'll be doing the show later when he's awake for a couple times with your show like right now where it's ridiculously early And then he'll be off a couple weeks so he can just enjoy the countryside and the Sakura Sakura, how do you say cherry blossom Sakura? Yeah, yeah Let's do the show. Here we go Breaking news apparently the hot new trend among the cool kids is to support the Daily Tech News show Don't you want to be one of the cool kids? Give in to peer pressure today by visiting Daily Tech news show comm slash support This is the Daily Tech news for Tuesday May 3rd 2016 I'm Tom Marajory today. Mr. Patrick Beja from Wednesday in Japan Thank you as always for making the effort to get up early move ahead in time to the future and join the show You know, I'm always a little bit in the future today I'm almost a full day ahead. Yeah, and I'm so as you mentioned, it's Five thirty in the morning for me. So I had to wake up a little bit earlier. I'm usually happy to be on the show I would say today. It's kind of my duty. I wouldn't say I Like, you know as Angry to be on this show. Oh, no, I could never good good Well, it's Wednesday. So you can tell us what the Tesla earnings will be that that's awesome a little I can't there are rules about these days Yeah, there are certain points in time that are fixed and can't be too. I get it Well, let's stick with Tuesday's headlines then starting now Reuters reports judge Ricardo Muscio Centana of the Sergipe State Tribunal overturned an order for five major carriers in Brazil to block WhatsApp for three days starting Monday So you didn't catch that because you were so focused on my horrible mispronunciation of Portuguese names a judge overturned the WhatsApp block WhatsApp no longer blocked in Brazil TechCrunch had previously reported that Judge Cesario Siqueira NATO denied WhatsApp's request for a preliminary injunction against the ban and the judge apparently cited several alternatives to WhatsApp That was before this third judge remember There's the judge that issued the ban the judge that denied the preliminary injunction and now this final judge who overturned the ban This is very interesting Michael Sent us an email yesterday. He was born in Brazil but grew up in the United States and follows Brazil politics closely He points out that Brazil has a thriving tech community and in fact many technologically savvy people advise all levels of government in Brazil and Brazil has a history of judges making political and social decisions. He links to an excerpt of a book on Brazilian history We'll include that in the show notes Michael says I think it's more of a strategy to get consumers to switch back over to less secure And less popular platforms than it is to get at the data itself They're smart enough to know they can't mathematically get the data no matter how much they threaten Facebook about it And that is the main point to bring up here So Patrick, what do you think of that especially in light of the third judge overturning the block? Do you think this is just social engineering? I think it would definitely make sense I don't know that we can say it definitely is but it does make sense and I think it would you know inconvenience people enough and maybe they're gonna switch to to switch back to two other methods That being said, maybe they're gonna they're aware that Privacy is important and the the ones that do Need that privacy or for the ones for which it matters. Maybe they're gonna go to even more secure tools So yeah, especially if Brazil is as Michael is saying that Technologically savvy so well and the other thing is they are technologically savvy because there were tons of stories today about Brazilians using Wi-Fi, which isn't blocked the carriers blocking it only stops it when you're not on Wi-Fi and VPNs when you were on your carrier's connection. So all kinds of ways to use it anyway an Official from Indian telecommunications ministry told Bloomberg Apple's application to import and sell refurbished iPhones has been denied Apple is still waiting on a decision regarding its application to open retail stores in India Yeah, so this is this is interesting because Apple wants to Compete on price in India But they can't do that unless they lower the price of their product, which they don't want to do because that's part of their brand So they were gonna bring in refurbished and sell them and now India's said nope We're very pro-Indian as far as manufacturing goes and and there is a Project underway Prime Minister Narendra Modi is promoting in-country manufacturing. So The the Indian manufacturers were able to sway the ministry it sounds like to say no you can't bring in your used stuff from outside the country Obviously if it's used within India, I don't think they can really stop somebody from reselling it But they wanted to bring in refurbished phones from outside And that's what the ministry sounds like is saying no to Yeah, this feels like I don't know if it's the same term in English, but protectionism Is what we call it when yeah, okay, there you go But so it seems it's usually not regarded as something Very fair, but in the case of India it would feel probably if they deem it necessary to protect the Telecommunications economy in the country It's you know, you can't say oh, but you have to admit To to agree to Apple coming in and wrecking everything not wrecking obviously, but you know, yeah Yeah, although when now because I listened to the Philius Club was it Antoine was that your guest? Yeah, I Hear Antoine's voice saying protectionism doesn't ruin everything it protects jobs It supports the worker Well as probably is the case in India in this case Twitter now stay new connect tab is coming to iOS and Android combining friends from your contacts list with Twitter's own Recommendations really nothing new here. They had all these features. They just were hard to get to before So now when you get the feature you'll see a blue prompt next to the add friend button in the upper left corner of The screen and then you'll have an easier way to browse around and find folks to follow So this is in addition to the moments tab Yeah, the calling it a tab is very interesting. That's what Twitter's calling it. It's not really a tab Along the bottom. There's that little friend button up at the top So what's gonna happen is you click that and then it will give you cards that will say these are people from your contacts That you don't follow you might want to follow them and then you can swipe through that and get recommendations You can get recommendations of people who are near popular in your area. It's it's just a new way to get into a List of people to follow Okay, I'm guessing they want to increase engagement with People who aren't already as engaged as we might be here Yeah I mean they're trying to boost that monthly active users count and one way to do that is take those inactive users and maybe Make them more interested. So, you know, it was it was I did my French tech show Yesterday or the day before, you know time travel. I don't remember but A Facebook added in the last quarter 60 million users monthly active users, which is You know on the Facebook scale, it's not a lot but when you look at Twitter With which is stuck around 300 a little bit over 300 million monthly active users. Just It's interesting to draw that parallel Facebook at a 60 million. That's not a big deal And and Twitter is stuck at 300 million imagine if they could have that kind of yeah, but well And that's why they're moving to the news Category in the app store is they they're also trying to lean into the fact that people read Twitter They don't necessarily engage with Twitter and and this doesn't This doesn't fight against that it says hey here Here are more interesting people to read on Twitter that you might want to follow Yeah, and both my co-hosts who are Active very active users of Twitter were agreeing that probably it was a better description for Twitter to say it's kind of like a news Outlet than a conversation outlet. I would disagree, but they seem to think so. Yeah Adblock plus and flatter announced flatter plus you set a monthly budget and flatter's algorithm divides it based Divides it up based on which website you engaged with the most Publishers have to register to get the money and flatter keeps that percent You can sign up now for an early summer beta and end of year stable release The whole thing it will eventually be integrated into adlock plus now that is interesting So if you don't know flatter already It's very popular in parts of Europe and you click on the flatter button when you're at a site that you enjoy And that then that budget that you've said gets to be divvied up based on the number of times you click so this sounds like they're taking a little bit of of Algorithm magic and saying well now you won't you won't even have to do anything You probably have to have a piece of software running, but we'll just know Which sites you engage with they're gonna use the beta to figure out how to best measure that and then Once ad block launches it on ad block plus hopefully at least what they hope is that lots of people start using it Because they feel guilty about blocking the ads So they want to turn this on and pay whatever ten dollars a month to be divvied up amongst the people whose ads they're blocking Of course the publishers have to sign up with flatter plus as well to get a share of this Yeah, this is the only slight hiccup in the beautiful plan And flatter is a wonderful idea and I you said it's quite popular in some parts of Europe I'm not sure it. I mean, I I've never seen it really take off It's a Germany is mostly where I hear people being enthusiastic about okay. Yeah, maybe I mean enthusiastic certainly I I think the idea is brilliant It's this idea that you can just Magically pay for stuff on the internet and it's not new, you know, it's been around for a while And maybe this is gonna be a way to at least make it Get enough interest in it that it's gonna finally become You know, maybe I'll take off but become a little bit more popular and useful because in my experience at least I think we've all put a flatter button on our websites when it came up when it came out a few years ago I don't know about you, but I never got any significant You know, yeah, it's tough You have to get the publishers to do it Then the people using it had to remember to click on it when they wanted to actually donate to somebody And I think that was the biggest impediment to it really taking off So making it automatic helps that a lot and this so then the roadblock is getting people to sign up for flatter to say Yes I will give ten dollars a month to be split up amongst the websites I visit an ad block plus is really a Dengenious partner for that to say these are the people most likely to to feel that way because they're blocking the ads So let's you know, let's let's try to get them and you've made it a lot easier if you're using it at block plus to just say Hey turn on flatter Even then I don't know how many people you still have to get people to take action do it and that's gonna be the the Hard part because then it's set up a wallet and authorized payment, etc true Microsoft has acquired internet of things company Solare Solare's technology will be integrated into Microsoft's Azure Internet of Things suite Solare specializes in providing software to connect internet-enabled technologies to each other Including a gateway to collect data an enterprise platform for customer deployment and integration with existing services company to started back in 2011 in Bologna, Italy and Just you know Microsoft saying we want to make our Internet of Things suite beefed up So let's just go buy somebody because why not? Yeah, why not? I mean they've certainly been Dynamic in different areas and it's been successful for them I'm still not a hundred percent sold on the immediacy of the Internet of Things market well and this is actually for enterprise This is for industrial uses and I think there's probably more traction there where someone says yeah We've got a bunch of sensors that we're using Tracking our shipping or in our supply chain or or managing our power and light And and we need a better way to collect the data and analyze that and so this is probably the the right place to start When you're talking about the home use like we have We might have a couple of things here and there But most people aren't running full-on smart homes unless they're big enthusiast which I know many of you are but it's It's still not the widespread thing yet Yeah, fair enough, but you know what way more way more importantly Giffy has launched finally if he has launched an iOS Keyboard app called giffy keys the app combines a standard keyboard with a gift search engine enables it enables users to insert gifts into messages by tapping a button Straight from the keyboard or have giffy keys that automatically create gifts based on what's typed Users can search for gifts by keyword emotion subject decade frequently used gifts Giffy keys is available now Because that's what we need We need easier GIFs to add to our messages and you know Giffy keys might not be the keyboard you need, but it's the keyboard you want no wait the most The most controversial aspect of the giffy keyboard is that there's no Android version. It's they're starting out just on iOS They say they're examining making an Android version, but there's no promises yet so if you want to get the giffy keyboard you have to get it from iOS and You can get giffy functions in a lot of keyboards in fact They say we make the giffy keyboard for a lot of other people out there But we wanted to make one that was just from us So they built this one from the ground up. So it should be the best at giffiness of all of them Yeah, and it's yeah, you're right. It's available on at least on Twitter and Slack Which is where I use it all the time I mean not the keyboard, but the the gifs and I also love how you inserted a few gifs in the in in your Commentary there because we we need to be equal terrier. Yeah, I try to stay neutral in that that debate Bloomberg reports its sources say Fiat Chrysler and Google plan on creating several autonomous car prototypes using the plug-in hybrid Pacifica minivan. Yeah, so one of those parked in a compact space yesterday An agreement has yet to be signed. It would be Google's first manufacturing partner So this will be bigger news once the agreement is signed in their announcing it They said it could be signed by as early as today. I've been checking the feeds though I don't see any official announcement But yeah, Google sounds like they really want a manufacturing partner There were other sources saying that their deal with General Motors fell apart that they were trying to get a deal anyway And they couldn't get one because of control over data. So big be big news if they got Fiat Chrysler on board I would be interested to Know the terms of the deals and to compare them with the terms of the deals that Apple wanted to have You know, we've heard rumors about that too With oh did something happen the next web Says the collaboration with Fiat Chrysler automotive Automobiles is the first time we've worked directly with an automaker to create our vehicles Fiat Chrysler Automobiles will design the minivan so it's easy for us to install our self-driving systems Including the computers that hold our self-driving software and the sensors that enable our software to see what's on the road around the vehicle The minivan design also gives us an opportunity to test a larger vehicle that could be easier for passengers to enter and exit Particularly the features like hands-free sliding doors Excellent. So so the news has reached the u.s. Obviously since I'm in the future. I knew about this for a while I wasn't sure if I could talk about it But now I can it's good. Yeah So it's it's an interesting partnership for sure. Yeah, so yeah google just just posted that shortly So that's official now Bloomberg sources. We're not lying to them. See sometimes people familiar with the matter. You are really familiar with the matter U.s. Satellite TV company dish announced Tuesday that it has begun an onsite iPhone repair service in the u.s Technicians can be sent to fixed screens and replace batteries for iPhones 5 through 6 plus dish will add more devices over the coming weeks and months and prices range from $75 for a battery to $225 for battery and display in a 6 plus and have a 60-day warranty Wow, so I really like this idea that somebody comes out and fix my iPhone. It's kind of pricey Especially when you compare it to going into an Apple store But I guess the idea is you don't have to go it into an Apple store. So if you're how much Lazy or if you don't have an Apple store in your area, I guess that would be another legit reason Yeah, and you know if you do have enough money how much money also are you saving by just Not good getting into your car using gas. Okay, it's not that much money probably But you could be working and making more money instead of driving around to go to the Apple store Well, and the other thing is $225 to replace a battery and display That point I mean, I guess you need it and you need it right away You want somebody to come out quickly and fix it makes sense for dish? So this is what I think is most interesting is dishes leveraging their system for sending out text to install satellite dishes For a different reason that that's pretty interesting sort of pivoting on on your technology there but 225 bucks like I Might just buy a different phone at that point. I don't know well if you have a well That's the price for a six plus and the six plus is gonna cost you or not even refer. Yeah, right So 200 bucks a little bit over 200 bucks I don't think it's so expensive for a screen especially we would need to look into the prices specifically But but you're right. It's the dish adding some level of service. It's it's almost It's almost uber ish in the way it works. It's like more convenience and or Amazon Prime You know, it's that level of a thing and I think it's it's kind of clever It they start with popular devices that people want to have repaired because they cost a lot Maybe they could go farther in that direction. Maybe they could fix other stuff. It's it's an interesting idea Yeah, it does void your warranty though if you if your warranty still applicable So keep that in mind too Google keyboard version 5 is out with a huge number of new features You can now choose key borders set your key height your keyboard height There's a new one-handed mode. That's what everybody's talking about can be launched with a long press on comma You can change the handedness with the arrow button Suggestions for gesture typing now show up in a bar instead of floating around by your finger and when you highlight a password field The suggestion bar becomes a number row because you should have numbers in your password and that makes it easier to type So is that keyboard available on iOS? I'm not even sure anymore the Google keyboard It I don't think these updates are available on iOS But really Patrick really the Android fans in the audience get an Android story about an awesome new keyboard And you immediately turn the conversation to iOS come on Well, so I'm I'm a man of inclusion and love and even though I use for my mobile needs Apple devices all my services are Google. So it's a converging convergence of you know tech giants and For me, I think it might maybe have some uses the verge learn the keyboard for iOS is coming But I don't know if it's actually arrived Well look Tom You got us into this by talking about the Radiohead debate yesterday and you mentioned their disappearance So now we're stuck feeling like we have to follow up the so today a radiohead posted to its social accounts and Animated bird singing real bird song The verge says Radiohead has also registered a new company called down chorus LLP Apparently making new companies for each album is a thing Radiohead does Yeah, they've created a new and a different organization each time like one was limited one's an LLP I don't understand. I don't pretend to understand any of this. I know that bird song is Cool and this is definitely getting people to talk about Radiohead. So there I'm I'm really wondering if I mean I know, you know Radiohead their artists and what what's the name of leeting singer Tom? Ah, I'm sorry. I'm not ready yet. There you go. Tom York. Thank you And he is you know, I'm sure he has a very specific vision for what he what he wants to do with this promotion, but a small part of this is a Small part of me is wondering if they're not just, you know sitting in a room and going like hey So what's super weird thing that makes no sense? Could we do this time and like everyone? What do you think everyone would discuss this and they would be like, yes Let's do a bird like on the Twitter and create an LLC again. Yeah. Yeah, let's do it again It was great LLC that just goes without saying LLP I guess. Oh, yeah, or a company. That's not always an LLP. It's always So there you go Dr. Craig Wright as we mentioned yesterday claims to be Satoshi Nakamoto most of the internet doesn't believe him But he is back on his blog and he posted over the coming days I will be posting a series of pieces that will lay the foundations for this extraordinary claim which will include posting independently verifiable documents and evidence addressing some of the false allegations that have been leveled and Transferring Bitcoin from an early block for some there is no burden of proof high enough No evidence that cannot be dismissed as fabrication or manipulation This is the nature of belief and swimming against this current would be futile He goes on to say you are right to be skeptical. I would be too So that's a little bit of a departure from what he was saying a few days ago when he was saying This is what I offer and if you don't like it, then you can you know, yeah I'm not gonna do more this speaking. Um, I'm not I'm not being a skeptic when I say this But I imagine the skeptics out there are saying great show me the stuff like I'll leave you when I see it So and I think This is probably one of the if not the biggest mystery in the tech world of the past, you know possibly ever I'm saying possibly but it I think it's fair that we need some As he's saying there's never gonna be a definite proof for everyone But I think a little bit more definitive than what we've seen until now would be fair to demand So thanks to flying spatula Rob DR and all those who submitted things we used from our subreddit daily tech news show dot reddit Dot com submit stories and vote on them there daily tech news show dot reddit dot com. That's a look at the headlines So English translation was published today of the Q&A session from Nintendo's earnings call and Tatsumi Kameshima said that animal crossing and fire emblem were chosen for their diversity He said the animal crossing series has been played by a wide range of consumers including children and women I think there is a good chance that those consumers will enjoy this He also teased that the future Nintendo smartphone games will include characters that many consumers are familiar with Obviously means Like I don't know. What's the most obscure And then fire emblem is an attempt to connect with the franchise is diehard fans so Nintendo aiming for the smartphone business to become a core pillar of the company's operations Patrick Yeah, so this is about I think I don't know if you discussed it earlier But Nintendo has announced that animal crossing and fire emblem are the next mobile games they're going to be available in the fall and The everyone is always expecting Mario and Zelda to come out because they're the most popular I think these choices are interesting definitely animal crossing reaches wider audience or a more diverse audience and Fire emblem is is also a title that makes sense to have on a smartphone If only for the type of control that you're gonna that you're gonna be using So yeah, both of those do make sense And it it's interesting as well that these are are going to be their first Quote-unquote real games after me Tomo, which quite frankly is was more to test the waters and maybe beef up their infrastructure And they're probably the right way to go and maybe after that they're going to bring out the the really big guns And get people like get everyone into that Nintendo mobile party So I feel like they're navigating these waters very well. I mean Tomo is a hit And people are very excited about animal crossing and they're building The anticipation up to when they finally bring a Mario game. Everybody's going to lose their minds Are they doing as well with the nx and we had that news Previously as well that the nx is going to come out in March 2017. A lot of people say well, that's a big mistake You're missing the holiday season What first of all Patrick you almost predicted all of this in December, didn't you? Yeah, so basically I was My my official word for word Prediction was that the nx would be coming out before the end of the year for the holiday season with Zelda Wii U which would be transformed into a nx Wii U hybrid title And I went back and listened to the to the show And I actually Snuck in the second part of my thought process Which I was afraid I didn't sneak in which was At the latest it would be by the end of fiscal year 2016, which is march 2017. So I don't know where you want to put my I think you nailed it then I think you got it. I think you get it like you're you're saying Maybe I didn't really know what their actual fiscal year was But as you've mentioned earlier in the show you travel in time quite often. So I think technically you nailed it Yeah, no, I knew I knew the fiscal year I said it was at the late because they couldn't miss the fiscal year, but you know, it's um So anyway, yeah, yay happiness the the thing is The the justification for missing the holiday season Is I think does make sense because what they've been saying is They really want to make sure that they have a solid lineup for launch and this is certainly something that they have That they have not had in a few of the previous consoles I mean the Wii U and the 3ds launched very poorly the 3ds 3ds has since recovered But the Wii U hasn't I we can talk about this a little bit more later, but The reason was that they didn't have enough strong titles at launch and if they do have Zelda as a launch title for the nx and another big title A mario of some description, maybe even a mario platformer, which is the the series the the consoles and the brand staple I think they can make for a very strong start and that is more important than not missing the Holiday season now, of course in an ideal world They would have both a strong lineup in november october and november and that would be you know the the ideal scenario But if they can't have that I think it's it's probably a good idea to go to march rather than to launch with to miss you know to have a Underwhelming launch in november Yeah, I mean when you look at the Wii U it did not launch with a strong lineup of titles And that's what komishima is saying is we have to launch with a strong lineup of titles If it's a choice between a weak launch, but hitting the holiday season and not selling as many or waiting And launching with a strong lineup he'd rather pick the strong lineup Even if it misses the holiday season because guess what happens in nine months after march another holiday season Like you know it's as he pointed out It's it's not like the holiday season is the only chance like this holiday season is the only chance You'll ever have to sell in a holiday season. So I I get that. I mean you look at the Wii U sales 12.8 million last we knew and that's What that's like Almost half what the gamecube sold not that I didn't love the gamecube Yeah, I mean a lot of us have a lot of love for the gamecube But even at the time it was regarded as A significant failure for a nintendo and you're right it sold over the course of its lifetime It sold over 20 million machines and the Wii U Which is has only been out for three years, but it's on its way actually on its way out now Is at about I think 12.8 million something like that at a time when The market is significantly bigger than it was when the gamecube launched So I think it's a lot of people are not understanding Why nintendo is doing this and why why they're moving on from the Wii U so quickly And I remember even a few months ago, you know, maybe a couple of months before I I did We did the predictions show People were sort of in disbelief. They didn't think that nintendo would abandon the Wii U so quickly And and because it's been so You know, it's it came out in 2013 which is You know three years is okay, but it's certainly a quick turnaround But people don't realize how Abysmal a failure that the Wii U is you know half of the sales of the gamecube, which was already a failure It's it's they had to move on. They didn't have a choice. It was it's a very clear decision It's not even a decision. They had to do it If they come out with a strong offering if the nx is good in march 2017 They launched with zelda and another strong Series of titles and then save another big title Let's say a super mario comes out at the holidays to restoke interest give people, you know, sell a bunch more Get the people who bought it early, you know back in the fold of playing it That seems like a solid strategy, but it all depends on how good this hardware is right So that's the big mystery. Um, I mean it seems Like a given that the hardware is going to be very capable at this point I mean it should compete with the playstation 4 and xbox one which are they were, you know relatively weak PCs when they came out. So now they're really It should be easy for nintendo to put out a device that is as powerful and still make a profit Which is another thing they want to do. They will not take a loss You know, it won't be a Subsidized machine that they will make money on the software for it will they will make money with every system sold, which is great for them But they should be able to put out a device that is powerful now What other Characteristics the device will have is a very big question It's still the big mystery and they did mention it's not going to be at e3 The only thing that's going to be at e3 is The zelda title playable on we you but they're not going to talk about The nx they might show other things but not the nx so That is still a huge mystery And we won't be able to know how well or to try and guess how well they're going to do until we know what that thing is I would be surprised if it was competing with the numbers of the xbox one or the playstation 4 Especially because the playstation 4 has been so successful xbox one has been less successful than the playstation 4 but still very successful so Yeah, it is it's uh, it's going to be maybe it can be the second console for everyone and then the choice might become Upgrading your current gen console for a better version of that current gen as we know the both uh manufacturers have products there Or buying a we you or i'm sorry an nx I think a lot of people might choose to to buy an nx and make it a second a decent good second console Well, pay attention folks because patrick knows how to predict nintendo Let's get to our pick of the day steward and alberta canada would love to recommend a youtube channel That does a great job explaining complicated and confusing issues in a very clear and entertaining way cgp gray He says spelled properly because he's canadian and it's spelled g re y in under four minutes He describes the current conundrum and practical problems associated with government wanting access to encrypted devices Uh, so we'll have a link to that particular episode and you can check out the rest of the channel from there It's cgp gray with an e cgp g re y. Thank you alberta canada. Thank you steward Uh, and then patrick you've got a recommendation based on your experience in japan as well Yeah, it's it's almost more. I mean, I don't know how many people are going to be able to get that That thing that i'm recommending but if you can you should try to get your hands on it It's available on amazon in the us on dvd. So at least there's that it's called brave hero Usha Yoshihiko in japanese and you know, we were talking about uh, Japanese humor before the show and that's what made me think of it From i've never been a huge fan of japanese humor. It's very specific But that series is really worth giving a try it's a uh, basically an rpg a japanese rpg satire or comedic fantasy series with very low budget And um, it's just the adventures of that hero going around in the world and trying to be a hero with his friends and It's just to give people an idea of what it kind of is like It's incredibly Monty python-esque and I would never have thought that I would say this about this japanese series But it it even has some very open references to Monty python You know and and the holy grail among other things. It is hilarious. I absolutely love it If you can find it brave hero Yoshihiko if you look for Yoshihiko you will find it. It's I Enjoying it very much And we'll have a link to the wikipedia article about it as well in the show notes send your pics to us folks feedback at dailytechnewshow.com you can find more pics at dailytechnewshow.com slash pics uh Connie the mobile geek was chuckling as I was describing my experience over the weekend trying to get internet Through my mobile devices while my fiber was non-operative which by the way as you might be able to notice It's back. Thank you frontier You were describing says Connie what every rv or experiences when traveling in the recreational vehicle for extended periods of time Campground wi-fi or hanging out in copies coffee shops is just not practical if you are working full time while traveling There's a great website out there called rv mobile internet resource center That's rv mobile internet.com that has a lot of content to explain all the ins and outs data caps providers coverage maps hardware Etc involved with staying connected. It was a great resource for me the first time we hit the road for an extended trip Its content is very applicable to those times when your hard-bired internet is down So i've uh gotten a new uh router from For you know, I've been switching stuff around for different reasons and the one I have now It's still in japan, but it's 4g unlimited data and the speeds are basically I don't know 60 or 70 down and 60 or 70 up And as I was saying unlimited. So I don't want to you know, I got I got it Three times as fast as what I can get and unlimited got it. Yeah. No, I get Just yeah, sorry Hey, guess what my fibers working again. It's all I care about Russell says on yesterday's show you were discussing some of the perils that uber continues to navigate here in houston Uber is considering leaving the market due to what they feel are unworkable security tracks on drivers including finger printing Some say the process can take up to four months, but others say it could take us a little two weeks Probably it's somewhere in the middle lift has refused to operate in houston based on the same requirements Uh, so if you're like, ah, that's uber. They're always arrogant. They always fight this stuff lift isn't even in houston Uh, russell says in a city where the cab situation could be a bit bleak This would be problematic hoping that they can come to terms with city hall as people really depend on uber here Interesting. I didn't realize that houston was so hard on the background trucks I mean background checks are good. I think they need to be done But if four months would be a lot of long time to wait two weeks is even a lot long time to wait for that Yeah, it's I mean, yeah, I mean, I'm wondering if they're not being harder on uber than they would be on other One one, you know, especially if lift is like, uh, we we like to play nice with cities and we're not even going in there Ben from noxville was getting caught up on last week's dts and was yelling at the phone when darin kitchen was wishing for an Open source alternative to ift That he could run on his own server while it takes a bit of configuration and setup Hougin, which is which is spelled h u g i n n is a free open source alternative In many cases, you might have to get an api key for service to connect it Which may be off-putting for some But the best part is that there is a service that is not already built in It is completely extensible and when you have implemented a new service You can submit a poll request on github and contribute back to the community So darin loved getting this suggestion. He says he's going to take a look at it. Probably do a video on it Excellent look for that on hack five dot org Uh, a couple more here rich from lovely cleveland points out that the verge posted an article over the weekend about the relative ease of faking a fingerprint scan And he wonders if lg's new technology that goes under the glass Would make this an easier proposition rich says this introduces the possibility of skimming fingerprints off any electronic device You come into contact with especially if these can be implanted seamlessly on the back of devices Of course, it's a very local exploit and doesn't appear to be something that can be exploited at scale But something to think about when you're Leaving your phone on a table or you know letting someone you don't know use your phone like It's the kind of you want to protect those fingerprints. I'm just saying Yeah, it's I mean, it's definitely I don't think anyone has ever thought that well Maybe some people do but I don't think reasonable people have thought that fingerprint readers were a Super incredibly secure Piece of technology. It's it's better than not having them. Um, possibly Yeah, it although I guess possibly the the Pin code is might be more secure in some cases what I'm interested about is now reading this Can law enforcement? Use, you know swipe your fingerprints somewhere and use it to unlock your phone Uh Well, they can compel you apparently. Yeah, that's why I'm talking. So would that be easier though It's like don't bother compelling them. Just get their finger that we took their fingerprints when they came in Yeah, no, are there the the same uh legal requirements in this when you know, you you do the thing You see in the movies you give them a glass of water and you're like, oh here Well, but they fingerprint you when they book you in the united states So they already got your fingerprints like that that's the easiest thing in the world to to to get So, yeah, don't even bother compelling them. Just uh, just take that fingerprint and unlock the phone Legally, it would be interesting to know whether that's uh more or less, uh, thorny Uh, finally, uh yesterday, I was telling the story about how I was determining What to replace my fiber connection with when it was down and I mentioned going to roots wireless And searching for what the actual connectivity was in my area And I found out that AT&T had the fastest according to roots wireless. Well, kevin wrote me and said Really love that you used our service. By the way, we are root metrics Kind of like roots wireless. It's cool, but not the name of the company So I wrote back. Damn it. I should have wrote this down Rootmetrics.com and I know a few of you are asking what was that site where you found coverage They have amazing coverage maps. Uh, you if you want to know about coverage, you should definitely go take a look at that Rootmetrics.com. Sorry about that. Kevin. Kevin's also a patron of the show. So I feel extra bad for getting it wrong But how did he know you were talking about his service? Maybe there is a roots wireless Maybe the roots. Maybe the band roots has their own wireless coverage maps Maybe currently, you know bands are creating l lp left and right now Tom York could just create a company of the drop of a hat. I can't I can't roots Uh, well, that is it for this show extra. Thanks ladies and gentlemen round of applause for mr Patrick Beja, uh for being a sport and getting up super early To do the show. What's what you got going on while you're over there in japan? Oh, wow so many things Um, I guess you referenced the philias club Earlier and we did have a couple of really interesting episodes with a friend of mine A friend of mine called antoine who is really on the left wing of the political spectrum in france If you can imagine that, you know, even higher in the You know a scale of weird And we did a couple of shows one centered on politics in france specifically And one regular show with other guests and we had great conversations and he's every very, you know I wouldn't say reasonable person, but at least he explains his arguments. Well, so uh in that sense What I loved about antoine listen to those episodes He was not shy about calling you out on things that he disagreed with But he never made it personal like it was never and I don't like you it was like Oh, no, no, no, you're you're wrong about that because the government will do this But but then when you presented your side of the argument that was it He wasn't trying to force you over to his side Imagine that people discussing things in a reasonable way. That's what the show is about Yeah, and we also had really enjoyed that Thank you. Um, and we also had a couple of really cool, um Pixels episode where we discussed basically the the gaming news as we do the tech news here So if you're interested in gaming, definitely go check it out It's called pixels and both of those shows are available at frenchspin.com Folks, thanks for supporting this show. I Really as I mentioned yesterday Was extra thankful for everybody that supports the show in the multitude of ways To help me figure out how to get through not only just figuring out how to stream the show But prepare for the show be able to have backup connections to get any kind of internet connection And thanks to you. I was able to pull it all off So huge thanks to everyone who supports us if you don't support us and you're like, hey, I want to be in on that Thanks Go to dailytechnewshow.com Slash support to find all the different ways one of them is patreon patreon.com Slash dts our email address is feedback at dailytechnewshow.com You can give us call 51259 daily catch the show live monday through friday 4 30 p.m. Eastern at alphageek radio and diamondclub.tv and visit our website at dailytechnewshow.com Back to morrow with scott johnson possibly bryan brushwood talk to you then It was part of the frog pants network get more at frogpants.com Diamond club hopes you have enjoyed this brover Good show Yeah, it was fun You're all woken up now too. Yeah Well, it's a good thing too. I'm going to uh to visit temples and stuff Oh nice Going to fushimi inari, which is the place where they have the hundreds or thousands of you know, um chinto gate the Tory the red Things Yeah, up the mountain. It's going to be interesting I've changed the way I do things and it's I'm sorry. That is very interesting I didn't mean to change the conversation on you like that, but I'm just like I have a new monitor and I think I have the chat room here Instead of over here on the laptop, which was awesome because I could actually Look and still keep an eye on the chat room other than having to do this I also have the video up so I could actually see you while I'm talking to you Which I on the smaller monitor. I used to have to have it behind Uh And and yet then there's little things. I'm like, oh that link isn't on the laptop anymore So now I figured out how to get that over there. Anyway, what should we call this? Oh, that is a good question Uh show about dot tv. I can't hear roger But I hear something. What is that? Do you guys hear?  I don't know why we can't oh, it says you're muted on google hangout No You're ended on hangout Um So yeah titles Patrick and I'll debate titles. You keep trying. We'll tell you when we hear you Ed block plus is flattered And x kind of give it to you What? What is that feels like a play on on downtown funk, but I'm not sure why Dtns Dtns was a dream is what beast beatmaster is saying in french What's up with brazilian judges by the way could always count on a good whatsapp pun whatever whatsapp's in the news Apple is no sacred cow. I like it too aha Microsoft is going so lair How about can you hear me now? Yes?  Let's use that one You do The giffy keyboard we deserve Isn't that isn't that just the derivative from the dark night? No, well intentionally. So that's yeah, that's the point During the show. It's I said it's not the giffy the the keyboard we need is the You deserve no, no, it's not the keyboard you deserve. It's the one Hold on a second. I gotta take this. Oh Oh, what's happening? Okay. Thank you. We have to Well way to be professional tom. I okay. I'm gonna be honest with you. I I've never liked that. Oh wait, you can still hear us Yeah Let's make him laugh. Let's let's do stuff that is going to make it weird on the phone Tom, I think your beard is not very pretty actually You're for a french guy. You're really bad at insults Yeah, I know it's my my good nature.  What was the one that was actual rpg and not the rail shooter Um, I don't know. I know pan sir dragoon, but uh Well, there's a there's a there's a string of them and all of them were on rail shooters except for one Which was an rpg and that's the one I wanted but I figured I didn't have enough Room in my suitcase to bring it back and I didn't reach Japanese. So Probably not helpful um No, I didn't have a Saturn Back, you know in the day I used to drive a Saturn I remember it. He picked me up in it once I think I did But Was that when I came to san francisco and did bol Yes, I did drive a Saturn back then Oh In uber Saturn You know, that's what uber should have they should have bought out Saturn and then they would have their own fleet of cars And their catchphrase could be we our services out of this world Yes, roger that should be that should be what happens Quiet Got a giggle out of you. Yeah, that's not really the standard though Um Silver blade, uh, I did bol well a very long time ago when bol was still Yeah, back when it was still a show It was I can't remember I I came to san francisco. I think it must have been 2007 Was really early. I mean back then it felt like I was I had been listening to bol forever Um, but I guess it was only like a couple of years older. Yeah Were you at nicole and mark, right? Uh, no, but wait, that was I think it was a different trip. Yeah, um, or maybe it was I can't remember I see that I can't I remember both of them. I can't remember if they were at the same time or not um I think when you were with nicole and mark we had dinner at lucas in oakland Right, maybe it was then which we lived in oakland from 2006 to 2010. So Anywhere, yeah, but it might have been I know I came to with with a friend I think it was 2000. No, I bought an iphone. So it was after the release 2007 yeah, I think it was 2008 actually early 2008 I can't remember right now. It's too long Too long ago, you know no one that's lost to history Yeah, right now this conversation right now. We're we're not going to remember in the future Or will we or will but I distinctly remember Being very nervous about being on bol because I had listened for so long and it was like a big deal that I was on for me We were still just happy anyone listened We're trying to convince our company to sell ads on it So Those podcast things they'll never go anywhere Is why is everyone silent? Did I kill the mood? I killed the mood.  You know, it's funny as I still find myself looking over here for chat and I go It's not there. Yeah, all right. I'm I'm going to go and start Preparations for temple visiting or yeah, have fun. That sounds really fun. I want to do and I when we go Well, when you do Again, I'll tell you where to go and where not to go. Yeah, go go look at the temples today Tell me which ones are are good and then I'll only go to those I'll I'll look at all the temples. Yeah, visit a temple world. They include five of the most popular That would be so much easier if they had a Temple world Sometimes they move the temples consolidated temples world All right, thank you very much guys. Yeah, thank you. Thank you. And um, oh, I just want to ask you so next week Which is Is the late version is a late version No, no next week is you're out, right? Because we have allison I've allison Because you wanted a break just so you're with this the week after that is a two-hour delay show Okay, wait a second. I'm checking checking google calendar loading Confirmed next week is no Patrick because I'm going to another garden Which is the moss garden which you have to make reservations for in advance by sending a postcard And that's yeah, it's and then I'm going to be actually drawing sutras for an hour or something Apparently you have to do that. I hear it's mostly a boss though The you know, but pretty must they they pretty it up Um, and yes the week after that so next week nothing week after that two hours delay Well, nothing allison charidan for the viewers nothing for you Nothing for me. That is the only thing I care about You scared people they're like there's just no tuesday show All right, all right. Have fun at the temples, man. Yes Don't get swept away swept away. It's all land.  It is. It's an archipelago people think it's a single landmass. There's one. There's one bigger island Yes, there is the biggest of the islands sure But even like Osaka's on a separate island Those bullet trains are pretty nice they even have a What do they call them? We don't call them cigarette girls you call But they have to load carts with the snacks and stuff Nice, I didn't know that They do that in uh in italy and europe too Yeah, but you're not cruising at all. Maybe if you're taking the tgb But uh, you're not cruising around the countryside at close to 200 miles an hour. It's pretty close. It's pretty fast there Nothing like in the us Yeah, we call it a plane us home of the slowest trains in the world It's because we don't like taking that we don't like taking three weeks to get to the other side of the country So we take but it wouldn't take three weeks if we had faster trains. It only takes two weeks Maybe maybe I don't know. They're saying that uh In denver they're saying you need to get you need to allow three hours to get through security Wait for the airport the summer because they cut the number of tsa employees expecting more people to sign up for pre Who didn't? So it's so the the f not the f a but the the federal government The federal tsa Yeah Oh, well, I'll stick to four wheels for a while Four drumsticks. Oh, yes I wonder if I shall remember if I say that there four drums. She is you will remember Talks by the way for those who don't understand Roger's talking about my dog four drumsticks The bigger one not the smaller one. No You'd never say that to sorry. Yeah, I actually haven't said much disorder. She's always barking at me He does bark quite a bit All right, we are uploaded And we are blogged Publishing now. Thank you all for your support Thank you And we'll see you later. Goodbye


Just there there he is. So I should stop now and hand over to the one and only Ross winter with user experience It's for everyone Now I just got a wheel off so please don't worry. I'll hand the mic over to you You want the mic to you? I wasn't expecting such an enormous build up I've had a great chat with Mick in the run up to this I need to get out of the way the screen and Yes, I Hopefully it'll be amazing I certainly won't tell you everything there is to know about user experience, but we'll have a go at telling you something Who am I I am Ross Wintel a few of you know me or have met me this weekend, which has been great I'm at magic roundabout. That's the actual roundabout. Not the cartoon series I am a software developer and the technology and communications consultant and I work for myself under the name Oikos Oikos it's Greek apologies for that and I work as part of a virtual agency called hands up and in both cases We work primarily with charities and NGOs trying to use technology Specifically a lot of WordPress and to do good in the world. I Have a quick request or to you all which is that you need to be a little bit nice to me today And there's a few reasons for that the first is that it's my first ever conference talk So hopefully it'll be great feedback welcome, but please be nice. Please be nice because who had a great lunch. Oh One person one person had a great lunch.  Hopefully that's good Please be nice because I have baby brain. Did I get an ah? Ah, thank you. This is Ada. She was born nine weeks ago. She's lovely. She does keep me awake I don't have much sleep I don't have much spare time and both of those things are good things to have if you're doing your first conference talk on a big stage I'm also despite all of those things Not a subject matter expert in the thing that I'm going to talk to you about I am not a UX designer In fact, I'm not a designer of any sort, which is why my slides are a bit rubbish so But the whole point of this talk is that you don't have to be a subject matter expert to be involved in UX design I do have some credentials. However, I've always from a from my university days been Really interested in psychology. I've always been interested in human-computer interaction And how people behave like if you think computers are really interesting and you want to know how they work Have a look at people and try and work out how people work because they're really interesting too and that interest has carried through 12 years of working in software engineering and IT and during the last five years as a freelance website developer It's become increasingly important to be interested in those things Because of this thing called user experience, which I'm hoping to tell you something about So there was a great book that came out in January by a guy called Joel Marsh It's called UX for beginners. If you were a beginner with UX It's a great book to read and he's validated a lot of the the thoughts that I've had About preparing the stock and he says UX is 90% how you think and 10% what you design And and this is one of the reasons why UX is for everybody because we're all capable of thinking and we're all Capable of changing the ways that we think and the questions that we ask our clients and the things that we create in the world So if we can change the way that we think a little bit, maybe we can improve what we what we make for the better for everybody I actually Rephrase this slightly as UX is 90% asking questions and 10% having the answers I like that a bit better and at the end if there is time there's quite a lot of content We'll have a Q&A which I'm hoping will be a bit more like Q&A because there may not be answers But we'll we'll have some discussion if there's time I Have a slight cough. I apologize So the full title of this talk when I submitted it was user experience. It's for everyone It's important and it's really hard and as part of the user experience of submitting the talk The title got truncated to user experience. It's for everyone And I kind of glad it did because if I advertise the talk that was about something that was really hard There probably wouldn't be half as many people here But the fact that it's really hard doesn't mean that we shouldn't do it There are lots of things in the world that are hard that we do we send people into space and we drive cars driving a car Is actually really quite hard And but these are the three things I want to try and convince you of today We'll top it with some information about what user experience is and we'll tell it With some things that you can do and read as you go away to try and start your own thought processes about user experience So first of all, what is user experience? This is a terrible slide I ran this presentation past a friend of mine. I did some user testing I do do my own user experience work sometimes and He said Ross. That's a terrible slide. It looks like like a math lecturers Blackboard or something so My users didn't like this. So I changed it. Here are a few definitions UX means user experience. It means the experiences that your users will have But it's also used fairly interchangeably with UXD Which is user experience design and user experience design is a process by which you create user experiences and I want to distinguish this from You are I which is user interface which are the things that you see on the screen So the user experience design process is the process by which you determine what goes on the screen This was one of the first things I found out about user experience as a piece of Terminology, which is that user in user interface is what you see and user experience is how you feel that doesn't quite capture the whole of what user experience is and Because there are other things alongside how you feel like what you remember or What your perceptions of a brand are or like with accessibility? There's all sorts of things that come with accessibility. There aren't just how you feel There are how do you get places and how do you do things? Joel in his book UX for Beginners says Makes this a little bit more succinct. He says your user interface is what you see and user experience is why you see it It's the process that drives how you create things in a way, which will create positive user experiences Here's another quote from a guy called havoc. I've referenced him in small writing if you see small writing and can't read it See the slides afterwards. I will post them somewhere he says the best UX will often be no user interface at all and Does anyone know what that's a bit of a small picture? Does anyone recognize this kind of things? I don't have one of these Did we know what this does? What's that? Reset your Reset your mileage. It does reset my mileage. This is a multifunction button Would you believe it not only resets my mileage it changes the clock on my car And if you were in the UK two weeks ago, we put our clocks forwards and Which so this button this is a piece of user interface, okay? There was a user experience that goes with that user interface and which innocent drinks in a very small writing I'm sorry and sum up by things like the iPhone or smartphones in general They update themselves like magic. It's like you don't have to do anything There isn't interface for changing the time, but it does it for you Whereas your car clock needs some kind of like strange randomly assigned Combination of button presses and swearing in order to just move the clock forward so much so that you generally give up and just wait Six months until the clocks go back again That's a user experience User experience is about making users effective so users have goals when they come and use the things that you create and Organizations that create those things also have goals and hopefully with the things that you're creating these two things overlap a little to the happy place and That's the area that UX needs to try and enlarge and target So UX tries to make the crossover between those two things as big as possible And then make the things that exist in that space as easy as possible to do so that both users and organizations are effective UX is about user journeys Here's a website what it looks like a home page again very small. I apologize and It might not be your home page actually who who wins the last time did somebody this week visit bbc.co.uk the home page Oh a few people has anyone ever visited any developers in the room ever visited the home page of stack overflow comm One two three maybe not many but you get the idea There are certain types of website where you don't very often visit the home page you get to it through other places So the first step of a user journey might be how you get there This might be found in a Google search. It might be a social link that's been shared It might be scanning a QR code. No, I don't worry about that one and Once you're on the website, you might have a look at this page that you want to do something Ideally you then want to do something else you want to take a next step in your user journey and user journeys This is a really simple kind of three-step user journey But user journeys can have multiple steps that involve stuff that's both on your website and off your website Such as sending emails or sending things in the post or all sorts of things like that So it's not just limited to the things that happen inside the web browser Here's a classic example I was asked by someone that I work with to review a really really simple campaign site that they'd created But they'd created this amazing emotional video. I was like, oh, this is amazing story This guy's life has been changed by the work that this organization does what do I do to support them and There's a donate link in the header, which if you're on mobile device and just kind of disappears into the hamburger thing There's a space. It's like they put this emotional video that really created some reaction within me With no action that I could take in response to to that story So try not to create dead ends. That's a little point you can take away User experience is a process. It's not something you ever finish or get right it starts with bidding and proposing and creating project plans and it doesn't really ever end it continues and you can iterate upon it and continue to make your user experience is better User experience is all of these things which I won't go into but I do want to touch on psychology because it sounds a bit scary and intimidating But psychology as you know from what I said earlier I find it fascinating if you're interested in computers, you'll probably be interested in how people work as well And it's also really important to understand because the brain has a certain set of behaviors that are common Across most people and if you understand those behaviors you can make users lives easier and you can Help them to do the things that you want them to do So user experience this brings me to my first point, which is that user experience is for everybody We all have experiences as users and this is do never know what this is called There's a particular term for this it's a door that has a handle on the side that you push I was gonna get that wrong. I got that right It's called a Norman door. It's such a common bad piece of bad design that it actually has a name It's named after Don Norman who wrote a brilliant book that you should all read Called the design of everyday things and it transformed my my view of how or the things that I make And and this is even worse. It's a it's a Norman door with a sign on it And I'm sure we've all experienced this we've all walked through a door You know, you've done that walking along and oh there's a handle. I'll pull it Like that. We've all done that right and so we've all had that particular user experience and We all have all sorts of other experiences of things that delight or frustrate us I have this thing about printers We can send you have this science and technology by which we can send a one-ton Rover vehicle the size of a large car To Mars and we can land it using a hovering rocket-powered crane But we still can't make a printer that works nicely when you but first time or or whatever That's one of my little user experiences that I talked about Hopefully if you're in this room, you're also responsible for creating user experiences So maybe you fall into one of these categories user experience is for managers and it's for consultants because user experience is part of the planning and pitching and proposal process of a project So you're important in making this work user experiences for designers because the designers job is to create memories and to create delight or to create emotion visually UX is for these people called Implementers who are people who use things like page builders and WordPress with off-the-shelf themes and plugins To create websites you're creating page structures and you're creating calls to action and you're creating Navigation and all of these things so thinking about user experiences important for implementers Developers I need who's a developer Who claims to be a developer quite maybe about half the room? Okay? Developers are probably the main people who are going to think user experience isn't for them But I want you to think about are you responsible for Social media metadata like open graph tags. Are you responsible for performance of websites? Are you responsible for implementing? Validation on forms and feedback that goes to users on the back of that validation. Are you responsible for making websites responsive? And all of these and so many other things that you guys as developers do affect user experience So it's great for you guys to understand how what you do affect and People's what people see and how effective people are User experience is for people who create content because they are like creating the wrapper around as well as the stuff That's filled into the middle of Particularly with a content management system like WordPress the stuff that you are creating Like creating an emotional video that causes a reaction is a place where a filmmaker has actually played a part in a user experience Hopefully you fall into one of those categories is Dave Walker here He's made. Oh, yes, he is I had a slide that said UX is for cartoonists because I have a friend called Dave Who's a cartoonist I reviewed his website. It's actually really good and My second point is that user experience is important and I'm not gonna dwell on this too long because I think it's fairly self-evident But let's have a couple of things UX can make a difference both positive and negative and hopefully my own emotion about user experience like printers guy like that User experience makes a difference to people's lives, but it also makes you go Wow, sometimes you look at a website and you go, oh, this is so easy to use and beautiful and wonderful I'll buy something or whatever it is Una who's great to follow on Twitter. I don't really know what she does But she says good UI makes such a huge difference But bad UI makes such an even bigger difference that if we create a negative experience That's more likely to be remembered Than a positive one, but we should be pulling away from those negative experiences trying to do things not badly at the very least User experience can increase sales if you're building websites that sell stuff This is the classic statistic from the research that Amazon did where every hundred millisecond delay cost one percent of their sales Which is a huge number in terms of dollars You can look up that research on the web if you want to it's a quote about performance really But I think performance is a part of user experience So that's kind of important. Here's something a bit more concrete about user interface So just each removed they had like this single page order form with all these fancy Expanding and collapsing Ajax powered JavaScript fancy blah blah blah stuff and they changed it to a multi-page form that had a reload in between and Tested it and as a result they saw almost two million extra orders per year. That's not pounds. That's orders So that's that's a simplification Which they did and they tested which resulted in a huge amount more money for them User experience for the kind of clients that I work with can raise them more money So here's an example. There was a video interview with a guy from the British Heart Foundation He simplified one of their forms which was for donating furniture to be sold on and they through that change raised an extra Two million pounds per year. So by asking these UX kind of questions We can we can make more money for our organization or our charity or our business or our client or whoever that is I have no concrete evidence for this But hopefully you've all had experiences that make you smile and I think that's kind of important One example might be slack any slack users in the room quite a few slack is a Chat like communication tool that's been around for about two years when it first came out people raved about its user Experience and all the things it does and there's now a Twitter channel Twitter user account dedicated to tweets of love about slack and how wonderful it is It's so good imagine if the thing that you made had a Twitter account called we love X where X is your thing That'd be amazing You X can change the world again I don't have any concrete evidence like statistics for this But surely if we're happier more effective more productive people Then that steps towards bigger goals that could potentially change the world So hopefully I've convinced you UX is important This is where it starts to get a bit tricky user experience is hard and As I said before hard things are usually actually worth doing if you can get over the fact that they're hard and I what the whole point of this talk was to whiz you through a thing that I made That's incredibly simple and Kind of prove the absurdity of user experience and how many questions you can ask about a very simple thing And I'll do that in a minute first of all Who knows what these are? Well, who's used these Facebook emojis or Facebook reactions? So there's six icons that you can click and they kind of accumulate and you can see the results and This was created by a team of three core designers. They pulled in Language experts from around the world. They pulled in nonverbal language experts Because this is a nonverbal language that they're using they spoke to Mark Zuckerberg They spoke to their engineering team They speak to designers and animators and all sorts of other people and it took an entire year to get this from Conception to actually being live on Facebook Wow, and they say it's still not finished user experience is hard, right? This is a question that appeared on a Facebook group I'm in should I have a home link in my navigation who in this room thinks that this is a simple innocuous yes No question. Oh One person at the back. It's a something that Mike. Oh, it is indeed. So what was amazing about this question? Was it generated? Such a huge discussion. You think it's like yeah, no, but we had no people know that they click on the logo Yes, people don't know that they click on the logo. No people use breadcrumbs to navigate back to the homepage on your website No, people use the back button to navigate back to wherever they were before Yes, people expect it to be there. It depends What does it depend on? Well, what about when it's on mobile and the navigation's collapsed and you can't see the link Have you considered the user journey? Do people ever visit or need to visit the home page? Do you want to send them there or somewhere else? Test it said somebody I did test it said somebody else and people do some crazy things You people in this room. You are not normal. I hate to say that I hope that's within the scope of the code of conduct to say that And you are all experienced website people and you know how these things work And you probably know that to click on the logo to go to a homepage or something and get frustrated when that doesn't happen and a Lot of your users aren't like that So this is a thing called bias try and take your own internal biases out of your thinking about user experience Ask the questions get other people to answer them That's what I'm gonna do later User experience is hard gosh here's some research These are two tweets that appeared within the space of about 20 minutes retweets by swash smashing swashing magazine Smashing magazine. This says a red button converts 34% better than a green button Yes, go and change all your buttons so that they are red and you'll sell and make more money and everything Oh, hang on a minute. We got exactly the opposite result a few weeks ago You X is hard This is this is the whole point of this talk really the simplest web app in the world I've been challenged on this front, but let's go with it So I have a child as I have two children actually and I made this thing called has your baby arrived yet.com It's along the same vein as is it Christmas.com and is nickel back the worst band in the world ever ever That you don't need to write that. There's some funny stuff There are other sites like this it just says yes or no It has one function. It has one button and you click that button and it turns the word no to the word yes It has this user journey. You discover the site through Finding it somehow maybe not landing on the home page landing on the status page for a friend of yours And you go I need this service in my life because in the later weeks of pregnancy People come to you all the time and they say has your baby arrived yet and you go So if anyone is in that category find me I'll give you a card you can sign up you discover the website You arrive at the homepage. You decide you're gonna sign up and create an account. It has two functions really one is sign up And then once you've done that you log in and this is quite important because you really want to log in from a mobile device Because again, you're not normal. Maybe you guys would take your laptop into a delivery suite to have a baby But most normal people wouldn't they take a mobile device with them So they want to log in on that and then you hit the button and you change your status is Tim Nash in the room. Oh Bless him. Tim. That's has this great joke that's on my future roadmap for this product called push notifications. Think about it. It's funny So I'm gonna dash through all the questions that I asked about this thing when I created it and and We'll group them into categories and we'll just see how crazy this simple thing that has two functions is and if you want to Go back and review the slides and see the questions that I asked them the things that I did Please do are we keeping up folks? We're good. I think we're good. Okay, so how did the user get here? How can I get more people here? Acquisition is kind of seems easy, but those questions are quite hard to answer Navigation is hard. What should be in my navigation? What should not be in my navigation? What about when I'm logged in that the navigation items change should I have a home link? We know that's a hard question Calls to action are well They're mostly easy, but people tend to use them quite badly or not at all as we've seen with dead ends So what might the user want to do next? Can I easily take action on mobiles? Can I simplify by limiting the number of choices? Blah blah blah copywriting is hard? How can I simplify or edit this text on this page? What do I need to say? What don't I need to say? How I clearly and so blah blah blah Do I need to explain this to new users or is some prior knowledge assumed is my page too long or too short on my lines too Wide or too narrow?  Can you take it out and go and look at all the research that other people have done about forms and how you can make them more simple? There's lots of good advice out there user journey is a hard what happens now What screen do users go to should the user be logged in do they get an email doesn't admin get an email? They keep enough how long are people logged in for which is critical because you might log into your mobile device two months Before you actually deliver the baby what screen is shown after they log in this stuff about that What is the button feedback? What else happens after pressing the button and so on? and Should there be an oops or undo option I quite like one of those and This was the simplest web app in the world it had two actions You could sign up and you could change your status. I asked 46 questions or raised 46 points about it UX is hard And Which way now This is the roundabout that I'm named after it really does exist. I'm in the Swindon office and Beg steal or borrow there's lots of research that people have done there's information that's published There are blogs that you can follow there are books that you can read You don't need to be an expert at this to start learning about it And I encourage you if you've been inspired to ask questions Of your own about user experience to start learning about it, and it's fascinating. It's really good Oh that read each of these slides these which way now slides has a resource at the bottom if you can't read that because it's too Small look at the slides. They'll have the links on or more later Ask questions your resource for this is your own brain You've seen that I was capable of asking 46 questions about a very simple thing and Step back and think like put yourself in the shoes of a user and come to your website afresh and ask questions about it And see what questions come up and what your answer to those might be Test and observe testing is actually critical. It's a whole talk of its own user testing I've not dwelt on it much. I'm saying that your resource for this is your mum your dad your grandma and your cat and Literally give the things that you're creating to people who aren't technical people. You're not normal remember and give it to people who are That might be your mum dad grandma or cat track and analyze so Analytics are really helpful. You can create simple analytics events that tell you when your users take actions Set set those up so that you can see create a home link in your navigation And then set an event to trigger when someone clicks it and see if anyone ever actually does it They're really simple methods that you can start implementing like tomorrow To test the things that you have on your website and see if people use them or not Change things and test them so bit more advanced on the user testing route Google experiments is built into Google analytics and is a simple way to do what's called a B split testing Where you have one version of your website you show to some people and another version that gets shown to other people And you analyze which one performs best and there are other tools such as Optimize Lee other split testing tools are available and there's this design tool called in vision I've been told it's the end. There's a few more and there's in vision is a design tool that you can use to test stuff Before you implement it. It's great. They have a mobile app that records people's faces as they interact with your prototypes That's really cool and think outside the screen and my resource for this is your own experiences So you've all had user experiences that have been good or bad with whatever those things are and Think that it's not just the website you're creating think about the emails you send think about if you're doing e-commerce Think about fulfillment and all those kind of things All these things contribute to the resource and ask discuss and learn I have created I don't want this to be the end of something. I want to have a big sign here that says end Can you hold it up and show everyone? Turn it around because they can't see it Sorry This is I'll decide it's a start This is the start of a journey and a discussion for people. I hope I created UX for everyone There's not much on it right now But I'm hoping to post some of the stuff from this talk and thoughts and resources and books and links on there There's a Twitter account and Facebook page and some of you know more about this than I do So come along and contribute to that ongoing discussion. I don't necessarily have the answers. I'm Ross Wintle I'm magic roundabout But more importantly check out UX for everyone and let's carry on having this conversation I hope that was fun and woke you up after lunch. I don't have answers. Are there any questions? Are you doing Q&A Mick? Okay, I'll run Q&A. Oh, no Thanks, Ross. That's a great talk and it's it's I'm a developer and I I thought I knew how to do the stuff and then I realized no I don't until someone comes up and goes that's not obvious. Yay. I was remembering. Oh, I'm not the normal user I use the inch at this way and 90% of people don't and that's who the user is there was just an interesting thing I think I think it was on donor cards. They increase. I think it's in the UK. They increased Donors by a huge amount and all they did was flip the question instead of saying tick this box to donate your kidney Or eyes. They just said ticks this box to not donate and it's those little interactions that can Boost whatever where we do a lot of AB and multivariate testing on our designs I'm just wondering is this is there ways of kind of AB testing? Experiences, you know more like AB testing those journeys. I have you done any work on that So the question if you didn't hear it was are there ways of user testing? Experiences and that's a great question and the fact that I had those slides about UX makes people smile and UX can change the world. I guess those kind of sum that up a little bit that those things Probably people have done research about Whether or not their experiences with products and things that they have Have that kind of effect on them, but the research I did before this talk I couldn't find an awful lot of that So Yeah, again, let's let's carry on having the conversation It's a really fascinating question taps into the psychology side of things and everything. I like it I don't really have the answer But let's Google together and see if we can come up with some case studies of people test testing user experiences A more general level and does is that that's not Cool great example with the donor cards They did the same thing on the train line where they changed the default option from buying insurance to not buying insurance so you opted in rather than out of buying insurance for a train journey and Their dropout rate for that form Shot down by a substantial amount and they sold more train tickets So just changing a default on the checkbox can make people want to hang around or go somewhere else Mike it back Hi, not specifically a question, but just an example to reiterate Reiterate about thinking about the actual user's experience So my local asda has a lift and somebody very thoughtfully decided to put Braille on the buttons To this, you know, so you knew which button you were pressing if you were blind Unfortunately, the Braille disc actually isn't the button that you press So you can read if you're blind you can read which floor Only you actually need to press the blank circle next to it Of course, you don't know that because you can't see it So somebody thought we need to cater for blind users, but they didn't think how will a blind user actually use this lift So you need to make sure you think not just of the whole idea of the experience But how your users will use it totally and that taps into a great conversation I was having with Mick He's doing what you're doing you're doing stuff in the next session You're doing the accessibility panel. He we had a great conversation about how UX and accessibility overlap I didn't talk about it much, but it is really important Joe Leach is an interesting guy look him up. He's Mr. Joe on Twitter and he he did the thing with Again going back to train tickets. Sorry. I'm a train bore and where he observed people using the little ticket collection machines and Realized that there was like a woman with a handbag like this and she had a wallet and she was holding a drink And she was trying to like tap the screen and all this and what they ended up doing was just lowering Physically lowering the interface of this machine down lower so that she wasn't trying to hold her bag up to tap things up here She was like just able to more naturally use that interface for collecting her ticket and maybe that's an example of an experience That's not it's not like it doesn't make people Do more or less of a thing it just helps them to do the thing that they were going to do anyway Phew. Oh, no, there's one more. I Was I was over here? What's that? Hi Ross. Hi talk. Thank you Just a quick question about do you have any experience with any other tools you miss mention Optimize Lee and one or two other ones Is there any other particular tools you've looked at? No, so I confess like hands up. I'm sorry And I don't do a huge amount of user testing because I tend to work on smaller projects Where they don't have budget and it's hard to convince them to put budget aside for it They also tend to be fixed scope and fixed budget projects where it's hard to convince them even that That actually you want to have some subsequent phases where we iterate and improve on what we've built This is an issue with pictures and proposals, which is probably a lightning talk for someone to do Where if I were to say well, let's do some iteration later the initial size of my project would be like Smaller so we wouldn't use all the big budget to build the initial phase and the initial phase therefore wouldn't be as functional Sorry, what was your question? Oh Testing tools and so I don't work on an awful lot of projects that do that a lot of my I'm in front of the screen I'm not a lot of my user experience stuff is trying to make things as the least bad They can possibly be by asking these questions about them and by using other people's research and techniques and By learning as much as I can about it and feeding that into the projects that we do do so again You expect everyone is for all of you guys if anyone has used these testing tools more than I have Come and tell us what they are I'll retweet stuff from the Twitter account and paste stuff on the Facebook Let's kind of continue that afterwards as we tap into the knowledge of the crowd. I guess Yes, thank you.  He's had a turn. Um, I was just wondering you run about user experiences that make you smile What's the best experience that you've had with that? What's your favorite example of? user experience that makes you smile Wow Well, okay, not this hard to say the absolute best but and this is an opinion Shopify have nailed checkout Okay, Shopify's user experience for doing Like putting your credit card details in and putting your details in is in it's just a joy to use and It doesn't normally make me smile. So I'm spending money, but it's it's a really classic example of something. That's really good And I don't know anyone else got a brilliant experience. They'd like to share is that who's that then there could get a mic there How much time what's the time?  What we'll do We'll turn their temporarily disabled their account until they come back We won't charge you for it and then send you an email to say hey, we didn't charge you for this person because we didn't use our service Whoa, you automatically saved me money That's kind of that makes me smile every time I get one of those There's a guy here with a question and then I think it'll probably have to be the last one from the back Yeah, it was kind of more of a response to the user testing and multivariate Or a B testing and we use optimise the at work and I'm not a big fan of it It kind of solved the problem at the time. So what we've done is We have child pages of a page and then when you load a page It'll choose one of those child pages to load and then you can wait them So you can say show this 50% of time this 10% of the time and that whole concept is called design of Experiment it's from the 1920s So if you want to test your website, it's just design of experiment and then you can get the pages to compete and you can change the waiting Based on the Google API so you can say whichever one is winning show that one more and at the end of the month the one that one wins out whatever and Then you can just cover all your links with a click event Tags and Google Analytics like to push 20 extra parameters so you can pass a user ID or you can pass like a user ID number Not the email address and other data So you can just test what everyone's doing and see what they're doing yet And then you know so you can build your own tools in WordPress quite easy. What's your name mate? Gerald Joe Gerald Jared. Yeah, hold the mic. He's taking the next question One more from the back It was just a comment on user experience in a great one. I had a few weeks ago I asked my a Siri to call my new wife Emily pebbles and she always says my surname wrong and She self-recognized that she was saying my surname incorrectly and asked me to teach her how to say My surname correctly and I'd never heard of anyone else having that experience with that type of software before So that was a great one That's cool. I'm Siri and some of these there's a lot of talk about conversational user interfaces right now Some of those are textual and some of those are verbal, but they're definitely a kind of trend of stuff at the moment Worth looking into and Siri as an example of where those interfaces can sometimes surprise and delight to you I'm gonna have to call it quits come and chat to me or chat amongst yourselves afterwards. Thank you