Welcome to TechSoup Talks. Today's webinar is Online Collaboration Tools. My name is Kami Griffiths, and I'd like to thank ReadyTalk for sponsoring this webinar series. Today's presenters are John Warner, Jay Bourne, and Ronald Ho. But before I introduce the speakers, I'd like to tell you a little bit about TechSoup. TechSoup Global is working towards a day when every nonprofit and social benefit organization on the planet has the technology resources and knowledge it needs to operate at its full potential. We are mainly known for our product donation program which redistributes hardware and software donations from corporate partners. We have hundreds of articles in our learning center along with information about free downloads. Our community forums is a place where you can post your technology-related questions and have them answered by dedicated forum hosts and volunteers. 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We currently operate donation programs in 33 countries. And in total, we've provided approximately 4.9 million donated technology products since our program started around the world. Now, I'd like to introduce today's speakers. And so John, I'd like to get you started. John, can you tell us a little bit about yourself and your organization? Sure thing. My name is John Warner, and my organization is 350.org. 350 is an international organization dedicated to building a global movement to solve the climate crisis. And our mission is to inspire the world to rise to this massive civilization scale challenge, which is a bit of a tall order. And our main way of working is by empowering a global network of people all over the world, young and old, rich and poor, to put pressure on our political leaders. Great. Thanks, John. And we're going to hear a bunch more about 350. So I wanted to have Jay introduce himself quick. Jay, can you tell us a little bit about your role at Google? Absolutely. My name is Jay Bourne, and I work with Google.org, which is the philanthropic arm of Google Inc. My role is primarily focused around charitable giving and nonprofit outreach. One thing of note maybe that for those of you who are interested, I write a monthly newsletter for the nonprofit community highlighting new feature updates in Google products and other things of note. You can sign up at google.com.com. Great. And I will include information about that in our post-event message by send out. And Ronald, lastly, can you please introduce yourself and tell us about what you do at Google? Sure. Thank you. My name is Ronald Ho, and I'm a product manager at Google. I work in the Google Docs and Sites team, and specifically focused on the Google Spreadsheets and mobile documents, so all of our mobile tools for accessing your docs. I'm pretty excited to be here, and great to really see how Docs and Sites can really transform the nonprofit world. Thank you, Ronald. And again, I'm Kami Griffith. I'm the training and outreach manager here at TechSoup, and I'd like to thank Becky Wiegand, my co-worker, for answering questions on the chat, as well as Leslie Hall from Falsa Labs who will be answering questions related to that product when we talk about that in a few minutes. Without further ado, the agenda for the next 50 minutes or so will first start talking about 350.org and the tools that they're using. We'll spend some time looking at Google Apps, digging in deeper, looking at Google Docs and Calendars, and getting a live demo, and then wrapping it up with more about 350.org and how they're using Google Apps, and with about 15 minutes of Q&A. So with that, John, can you please tell us more about 350.org? Absolutely. Well, as I said, we are an international organization and to sort of get the obvious question out of the way first, what is 350? 350 is named after the goal of reducing the concentration of carbon dioxide in the atmosphere from the current level of 390 PPM back down to below 350, which is what meat and climate scientists say is the safe upper limit. It's a bit of an odd name for an organization. It's a fairly arcane scientific target, but 350 has the virtue of being a number, which means it transcends language barriers, and it's sort of just mysterious enough to drop people in to learn more about what we do. So we started the 350.org about three years ago, and when I say we, I mean me and six friends from college along with Bill McKibbin, this guy on the left. He's an author who wrote the first book about global warming for a general audience, and me and this team of people on the right had been working together for a couple of years that saw a very urgent need for large scale global collaboration on this issue. So we went ahead and launched 350.org. The important thing though is that our strength as an organization doesn't really come from these people on this slide, some of whom are living in the United States, but it really comes from people all over the world. Everything we do at 350.org is global. And hundreds of thousands of supporters and volunteers in every corner of the planet power our organization. Last year we organized what we called an International Day of Climate Action which had over 5,200 offline events, rallies, teach-in, concerts, lobbying sessions on a single day, and it happened in 181 different countries, which is pretty much all the countries that there are. This year we're actually doing a similar day of events with a focus on actually implementing climate solutions, rolling up our sleeves and getting to work. Solar panels and community gardens and wind turbines at the same time will be strategically exerting pressure on political leaders. So to pull off all of these big large scale global events we have a somewhat unconventional structure. We have a core team of seven here in the middle and we have some regional coordinators who work with that core team. And then this big orange circle on the outside is the most important part. Those are our volunteer organizers who actually do the hard work of outreach and education in their community. And to operate like this in such a distributed way, I'm here in Oakland. I have colleagues in Mexico and Spain and Washington, D.C. and in Northern Africa. To operate in this distributed way, we rely on a set of tools that we harness to catalyze this wide variety of offline events. And when we look at tools, we look at tools that can enable us to collaborate closely, to work remotely, and to stay productive even while we're traveling all over the world. Basically we have to have our entire organizational infrastructure sort of in the cloud. So in order to do that we rely on these tools listed here on the screen. We have Skype, Salsa, Flickr, Dropbox, and Drupal which is the system that powers our own website. In addition to these four, we of course rely heavily on the Google App Suite for nonprofits which Jay and Ronald will speak to more thoroughly. For registered nonprofits with 501c3 status, Google Apps provides amazing ways to manage your organization's communication and planning and collaboration. I basically spend my entire day living within a sort of virtual Google Heff. But I'll leave Jay and Ronald to talk about that and I'll just dive into Skype. Skype is sort of the always-on lifeline for our core team. It keeps us together and connected even when we're thousands of miles apart. Skype's main claim to fame is a low-cost virtual telephone system, also known as VoIP, Voice Over IP. But it does a lot more than that too. The low-cost calls are great. I work with people in remote Pacific Islands in the Skype. I can have video calls with them for just pennies a minute. But you can also do a lot more. Over here we have me chatting with someone. We can also transfer files and just the ability to have sort of the face-to-face connection even when we're far apart really does enable us to work closely and get things done even in the distributed system. The other thing about Skype is that by having it sort of always-on, it greatly reduces our team's clutter. The random emails, unnecessary meetings that you go to, conference calls that take 20 emails just to set them up. So Skype really helps us stay productive and stay efficient. The next tool I'll touch upon briefly is Democracy in Action. They are a company based in D.C. and they provide what's called the Salsa platform. And for cash-strap nonprofits looking for sort of an all-in-one constituent relationship manager, Salsa is just a godsend. In one package, Salsa provides you with the ability to email your supporters, to process donations, to launch advocacy campaigns like petitions and letters to the editor, and to organize distributed events or just single one-off local events. There are lots of other competing tool sets out there with State Digital, Convio, lots more. But in my opinion, I think Salsa remains the cheapest and easiest way to have a lot of what you do organized under one roof. I'll very briefly talk about Flickr for us. We rely on images and almost everything we do, they help us tell these evocative stories from all over the world. And because of Flickr's API, which is sort of a language that enables our website to talk to Flickr, we were able to harness Flickr to basically organize over 25,000 photos from all around the world and get those out to media so that we could land on various front pages of New York Times and BBC and CNN and on and on. So Flickr is very, very useful for us. And lastly, I'll just mention Dropbox, which is a fantastic tool that enables you to share files and have redundant backup systems. This basically means that the files that I store in my Dropbox folder, it's just another folder on my computer, automatically get backed up. So for my team who needs to often have multiple versions of files and backups and share very large files, Dropbox is incredibly useful. And I'll cut myself off there. Great. We're going to keep it on that slide. I have a quick question before we move on to Jay. So earlier you mentioned in the cloud, and I'm sure lots of people have heard of cloud computing. This is the concept of all of your data living online somewhere. So the catch would be what if your staff doesn't have access to the Internet? So can you tell us a little bit about how you deal with that? Sure. I guess I have a couple points on that front. Many of the tools that we do use provide backup or offline options. Dropbox, the one I just mentioned, has all of your files stored locally as well as stored up in the cloud. Gmail, which our entire team runs on, provides offline email, which allows you to process mail offline. And then when you go back online, you can send and receive email. Google Docs, which we're about to dive into. Also I think had offline functionality until recently, and it's about to resurrect it shortly. So there are a lot of systems that enable you to work offline and online. The other point that I'll make is that while not having Internet access does make things a bit more difficult for my team, we are now able to do so much with mobile computing. So even if I don't have full Internet access on my laptop, I can do things on my phone that you couldn't have done even just a couple of years ago. I sent out an email to a quarter million people last week by pressing a button on my iPhone. So there really are a lot of possibilities even if you don't have a solid Internet connection that's not to discount some of the difficulties that you inevitably encounter when you do so much of your work using online tools. Great, thank you so much. Now we're going to jump over to Jay, and he's been tough about Google Apps. Hi there. Great. So I am going to give a very high-level overview of the Google Apps suite. So apologies to those of you who are already very familiar with this. But basically what Google Apps refers to is this suite of tools listed on the right-hand side here. So you may be familiar with these as independent Google products, but in fact they all work together in conjunction. And when we refer to them as a group, we call them Google Apps. Now at the core of Google Apps is this idea of easy and real-time collaboration. We hope that by using these tools you will free up more of your time to be able to do the things you need to do to run your organization and not have to face the frustration of sending revisions back and forth and missing each other trains in the night sort of situations. And we'll get into that in a little bit later.  So it provides a white-label solution for you to have your email address and your shared documents and your shared sites and calendars and groups and Google Chat and video chat and all these things running in the cloud so that you don't have to have servers taking up space in your office hosting all this information. And it's available to you anywhere you have an Internet connection. And of course the best part is it's all free for nonprofit organizations with less than 3,000 members. And for those larger organizations with more than 3,000 members or employees I should say, we provide a deep discount. So here's sort of a slide outlining maybe why Google came around to the idea of Google Apps in the first place. And that was a frustration with business as usual. Knowing that to get a simple document shared and revised with people you face this situation like this. I'm sure this looks very familiar. You share it with four editors, three of them are very prompt and get back to you. You assume the fourth one is dropped off or is busy or has no feedback to give. You continue along with your revisions and then boom right when you think you're done somebody who's working on an antiquated version of that document gets back to you with input that may be valuable but is now a bit too late. So what's the solution? The solution is a set of tools that allows real-time collaboration so that nobody is ever left behind because they missed a revision or were dropped off an email or anything like that. And in addition to email, real-time collaboration applies to all of our products whether that's calendars that are updated in real-time and shared across your domain or Google sites which allow you to organize information either internally or externally. And in addition to Gmail and Docs and Spreadsheets which we'll be diving into a little bit deeper. Gmail I'm going to gloss over but I just want to clear up a common misconception which is that if you want to run or host your organization's email using the Gmail backend you would have to have an atgmail.com address or it would somehow be less professional than other enterprise solutions. In fact if you sign up for Google Apps for nonprofits and your organization starts to use this suite of tools you'll maintain your atyourorganization.org email address and the backend will be handled by Google's infrastructure in the cloud. So moving on to Google Docs, Ronald is going to dive into this deeper as well but I just want to give a high-level overview of some of my favorite features. A big one is the ability to upload and save to and from your desktop. So although Google Apps is a cloud-based service we recognize that everybody is making the transition from a desktop-based system. So if you have a thousand documents saved on your desktop PC you can easily bulk upload those into Google Docs and then share them with the people you wish to have them shared with. So we're doing everything we can to make it easy for people to make that transition and it also provides a great backup solution. If you're still operating with your documents on your desktop and you want to maintain that you can also bulk upload them into your Google Docs folder so you can share and find them anywhere you have an internet connection but you can also just use them there as a backup or a storage solution for the time being. So this is the theme we're going to keep coming back to at any time from anywhere. So Google Docs allows you and the Google Apps suite in general allows you to move away from this concept of the PC, the personal computer where you are physically tethered to your machine because all of your files and all of your information lives there and if your hard drive crashes or your computer gets stolen you're in a tough spot. With Google Apps your information lives on the cloud and you can set controls so that you control exactly who has the ability to see or edit this information in conjunction with you but it also gives you the ability to edit anywhere you have an internet connection to access your files anywhere whether you're in Oakland or Mauritius it doesn't matter as long as there's an internet connection. And as John mentioned we also provide offline features so to take the Mauritius example if you are there and there's a really good hot spot near your hotel you can get all the information you need, cash it in your offline settings and then access it from the field. Picking who can access your documents is a big feature as well so the privacy and sharing settings are totally customizable for every document every site every spreadsheet so that you choose exactly who can see these exactly who can edit them and exactly who can't. This is something we alluded to already I'm going to keep going but sharing changes in real time is important and when we say real time we really mean it. When you're in a document or a spreadsheet or editing a site when somebody makes changes it appears on your screen no matter where you are or how many people are editing this document at the same time so you really don't have to worry about missing changes or different revisions. If I'll just start securely online I already mentioned this and it's an important point for us we take online security very seriously. And also like all of these products it's free which we know is very important for nonprofits and for-profits alike that by freeing up both your time and your budget to do other things it will allow your organization to grow in great ways. That's our hope at least. Moving on to Google Spreadsheets. Again real time features here. So it's not just documents that allow you to do this. Even in spreadsheets you can be updating both text formulas, layouts, visualizations, anything that you are doing can be seen by your co-editors. Visualize your data and analyze it with built-in features. So for those of you who are used to Excel Google Spreadsheets is quickly building out new features. And the great thing about the Google Apps suite is that it's a living set of services. So you don't get version 1.0 of Google Apps. You don't get version 2.0 of Google Apps. By becoming a Google Apps customer you sign on to receive all of the updates that become available when they become available. And that's a great part about having this cloud-based solution rather than having software sitting on your desktop that you have to update. So Google Docs, Google Spreadsheets, all of these tools are getting better all the time. Another easy plug for me here to sign up for the Google for Nonprofits newsletter because we do our best to keep track of these updates as they become available. And those that we feel are most relevant for the nonprofit community we'll tell you about at the beginning of each month. Collecting utilize responses from forms. This for me is a huge feature.  And all of those responses are going to be captured in Google Spreadsheets in one place with a time stamp and the person's name if you choose to ask it and any sort of information you want to collect from them will all be there and shared with the people you want it shared with. And from my conversations with nonprofit organizations I found that this is one of the most useful features of Google Spreadsheets. Shared calendars, I mean for me at least I don't know how I could operate without these by having calendars shared within your organization in real time. Not only people but shared resources can be assigned a calendar. So if you're looking to set up a meeting with four of your coworkers and say all four of them are in different locations and you need to book a room for each one of them being able to do that in calendars knowing that all that information is up to date is a huge time savings. And it frees up not only time but frustration for people trying to find one another but narrowly missing or finding out that calendars aren't up to date or having to send 100 emails back and forth to figure out what people's schedules are. And like all the features of the Google App Suite you can set privacy controls to determine who sees your calendar information and who sees either that exactly what you're doing or that you're busy or just no access at all. And so that's fully customizable as well. Moving on to Google Sites, I'm going to give a brief overview of these. Ronald's going to dive into this a bit deeper but I think this is probably, I don't know if it's fair to say the most underutilized but maybe the most underappreciated part of the Google App Suite and I find it to be by far one of the most useful. So what Google Sites allows you to do is create sites either using templates or free form if you know HTML or just enjoy working in that and embed gadgets easily. So it's not just text. It's videos. It's Google Spreadsheets. It's Google Docs. It's forms. It's all these things. It's not only Picasso but Flickr. It's all these different things that you can embed in your website to create a pretty rich immersive experience. And this can be true either for external websites if organizations are just getting set up with their web presence or want to save money without hiring a web developer. But more often than that it's used internally for organizations to collect all their information in one place. So I use Google Sites most frequently for project management to keep track of all the different information and projects I'm working on whether it's running notes or team members or current information or docs and spreadsheets. You can keep it all organized in one site and all linked and easily accessible for all your different team members. And again choose who has access. So if it's a confidential project and you only want your team members to see that information it only takes a click or two to do that. And so again share information on a secure company intranet. Also collaborating on projects and planning meetings and activities. So if you have a big volunteer event or a big fundraiser coming up being able to point everybody to one website where all the information lives rather than trying to maintain a bunch of different email threads and keeping track of 100 different links to all the documents and relevant information. Being able to put all that place in one site and as you might be able to see in this photo doing things like simple things like embedding a calendar on your site or keeping a ticker, a countdown of when, how long you have to accomplish your goals can be really really useful. At least I find it to be so. And most importantly and something Ronald can definitely talk more about is the ability to get this all on the go. We're very focused on making all of this information accessible and useful on your mobile device whether it's Android or Apple or Symbian or anything else. If you're using a mobile device and Google Apps you don't need to worry that things won't be compatible or just because you're away from your desktop computer you won't have access to that information. So sorry for going so quickly. I hope that was helpful for some people and I'm going to turn it over to Ronald. Okay, I think I've shared my desktop. I'm sorry to see everyone can see this. Alright so I don't want to speed through this so I'm going to just pick and choose. I usually speak on this topic for about an hour and I have about 10 minutes now so let's get started. So this is a document. This is Google Docs. We rolled out a new editor a few months ago. And what I really want to show off is the sharing and real-time collaboration of documents. Because let's face it, documents as you see it right now is not interesting.  I'm entering text. That's not that big of a deal. But what's the most exciting part is the share button right here. The sharing is you can say this document is currently private. And let's say I want to share it with my personal account. And once I hit share I can put in a message that says hi. Hit share. And now I can also change the visibility of this document. If I want everyone on the web to see this document or if I say only certain people with the link or it's only private to the people I send it to. So we have very strict controls on sharing that you can go through. So let's see if I got this document here. In this document you'll see that the next time somebody opens, this is my personal account. I'm opening up the document. So these are two separate accounts on the top and on the bottom. And you can see as I'm typing right now, as I'm typing right now, I'm trying to squeeze this into my screen here. So the way real-time collaboration works here is as I'm typing you can easily see the presence if you see right up here and I'm typing down here in my other account. Hi there, how are you doing? And this happens nearly instantly all across the world because we have the infrastructure for distributing real-time collaboration across. So hopefully this shows you the power of this. So it's really amazing to watch a document literally come together and grow right in front of your face when you're watching everybody build a document together. So that's real-time collaboration that's sharing. On the spreadsheet side of things, I want to show off a couple of key things. Again, I have to pick and choose my favorite things here. I only have a few minutes left. This button here, Form. Go to Form. I'm going to say Create a Form. Now give me about 15 seconds to create a form to collect t-shirt sizes. So I'm going to say t-shirt, hey, how are you doing? And sample question, I want your name for example, send it to me in text. I want your t-shirt size. And let's say it's a multiple choice question, small, medium, large. So hit Done. And that's pretty much it right there. You've created a form in less than about 15 seconds. I'm going to now email this form to, let's email it back to this account here. So you can see the integration that we have. I've just emailed this to myself. Before I email this, let's go back to the spreadsheet. Remember, I started with a blank spreadsheet. Let's hit spreadsheet. Notice here in the spreadsheet, Google has already populated the fields. We know you're looking for a name. We know you're looking for a t-shirt. This is already set for you. So let's see what this looks like in email. If you click on email, if you use Gmail, you get the form embedded directly in here. Now I'm going to try something here. I'm going to fill out this form. Ronald, and let's say I wear a large, and I'm going to hit submit. Now before I hit okay, I want to bring, oops, let's hit cancel for now. Before I want to do this, I want to show you the spreadsheet here. I'm going to hit submit. I'm going to hit submit here. I'm going to hit okay. As you notice, my responses came in instantly. It's amazing when you send out a form and watch you fill it in and literally watch responses pour in. And that's one of the really key things here. Now, the last thing I want to touch upon is Google's site. Jay was absolutely correct when he said Google's site is one of our most underutilized things. And folks don't really know about Google's sites whenever we ask them. So let's create a site. So in my experience, creating a site, there's two difficult parts in creating a site. The first one is coming up with a name. And the second one is going through this, figuring out this silly cap tray here. So let's come up with a sample site one. And GRI, excuse me here. Getting old. All right, here we go. Is that incorrect? Oh, name is already chosen. Oh gosh, I'm not very creative here. Let's try 45. I'm pretty sure it's not that one there. Let's go. All right, here we go. So instantly I have a site up and running. If anyone has online right now, you want to go and hit this link and you can access the site. You can think of Google's site as two different things. One, it's an instant website. Two, it's a project management Wiki type thing that Jay was talking about earlier. Absolutely right on point there. Watch as I edit this. Think about putting up a website about two or three years ago. If you wanted to put up a website, how would you do it? You'd have to hire a webmaster. You'd have to learn HTML. You'd have to learn some JavaScript to make it look pretty. But with this, all you have to do is know how to write an email. If you can write an email, you can update this site. Watch as I hit Edit Page right here. I'm going to type and say, Hi, how's everyone doing here? And I hit Save. Instantly my website is updated. Whoever hits this, you know, sites.google.com slash sites slash samples site 45, if you hit that, you will get this site instantly updated with the latest content. No more waiting for a webmaster. No more needing to find a webmaster. You can put up your site yourself. We've got themes so you can make your site look pretty with a click of a button. Let's talk about internal websites. Of course, if you're an organization, you sign up for Google Apps. You have the ability to make sites only accessible within an organization, so only accessible within 350.org for example, within Google.com, whatever your company is. We also have the same extensive sharing that you're used to in documents. You can share with certain people. You can make sure anyone in the world can view this site, or I can take off this check mark and nobody can view this site except for the people I say. Now, last thing I want to touch upon is the power of sites when it comes to editing a page. You saw me create that document earlier, right? Sure, I can take that link of the document, and I can drop in that link here and anyone who clicks on it. So I'm going to take this link. I'm going to pop it into here, and the next person who clicks on that link will get to the document. But at Google, we thought you can get better than that, and you can get prettier. So here in this Insert button, let's insert a document. That same exact document you watched me open up right here. I think I called it Sample Document. I can now embed this document directly here. Let me hit Save. Once you hit Save, that same document you watched me create seconds ago, minutes ago, is right here embedded into your website. Think about it. You can put proposals in here. You can put anything you want. So if that's not interesting, or you don't find that useful, think about this one. Two more quick examples to show here. Hit Edit. And watch as I really edit this, and it's really very, very seamless. So hit Insert, and let's say you created a presentation with our presentation editor. I didn't go through our presentation editor, but it's the same real-time collaboration that you're used to with Google Docs. My internet has seemed to go down here. It's back. So a presentation that you created. I create this presentation for nonprofits that I usually give. And once you say nonprofits, etc., you can start sides. Let's say you make it medium-sized. Watch as this presentation is directly hit. I just hit Save. It's directly embedded into my website.  And folks can now go and click here and say, and go across and just go through a presentation. And you can kind of get a sneak peek at some other presentations I gave at this point. Now, one more demo that hopefully will help you out. So creating forms is great, right? Creating forms is great. Creating sites is even better. But why can't we put those two together? Well, at Google sites we said, hey, why not?  Watch when we hit Select here. Hit Save. Spreadsheet Form is here. And I'm going to hit Save again. Next time anyone hits the website, they can see the form directly embedded on the website. Google sites can be your internal site and can be your external-facing site. You can use it to collect sign-ups. You can use it to embed calendars, embed maps. I didn't even talk about embedding calendars or maps. You can embed presentations, embed documents, embed spreadsheets, and even embed forms. Great way to kind of collect sign-ups in a one-stop shop. I don't have time to talk about themies or anything, but that is essentially the beauty of Google sites here. And just for those skeptics out there, let's show up a couple of real sites that are being used out there. And these are all Google sites that are slightly customized to look a lot better. I clearly do not have the UI skills to make this site look better. But with a couple of clicks, InRelief.org pulls in their own – this is a Google site you're looking at. We have built-in search on the sites. They can put up widgets like 29 days, 128 a day, et cetera, do countdown widgets. They have blog widgets that pull in from their blogs. They have feed readers that they put in. So InRelief is able to do this almost for free. This is another site that's a highly customized Google site, but all of this is all within our options for you to do. This is called Puddle Play. This is just a children's camp website. And this is it right here. And this is again built on Google sites as well. And everything is there. You can easily add pages to Google sites. I didn't have a chance to do that. You can create a page, add pages to the sidebar, all within clicks of a button. So hopefully I've covered a bunch of things there. I apologize again for going through so quickly. I've talked to Kami about doing a whole separate session about this to talk more about this. I would love to do that at some future time, but hopefully I can answer some questions later if you have any specific questions. Thanks very much. Kami, wonderful. Thank you, Ronald. That is a fantastic overview. Yes, it went fast, but remember this is being recorded so you can go back and watch it and hit pause and think about it. But I am going to take Ronald up on that offer of doing another session just to focus on one or a few of these tools. What I would like to do now is stop showing. Okay, there we go. And move it back to John and have him talk a little bit more about, talk deeper about how he is using Google Apps specifically with 350. And then we will hopefully have some good tenants for Q&A. So John. So yeah, I mean at 350.org we do rely on Google products pretty much day in and day out everything from the Google sites which we use for our internal Wiki. We use Google Docs to collaborate. We work on big email blasts that we send out. I really could go on for hours and hours here, but I will just run through a few, I think some more unique examples of what we do with Google products. This first example is a demonstration of one of the interesting ways that we use Gmail. Whenever you email info at 350.org or you respond to one of our general email blasts, it goes into a shared gigantic group inbox. And everyone on the 350.org team has access to this inbox so that we can all respond to the messages that are most appropriate for a given team member. And this saves us a ton of time in terms of having to forward email to different people or having multiple conversations that are redundant going on in different silos. Since it's all in one big transparent inbox, we can all work that much more efficiently and collaboratively. Here in the screenshot you can see that's me selecting my name from this big drop-down menu of everyone else on my team because I was the one who was most appropriate to answer this particular inquiry. The next example demonstrates how we use the Google Maps API. One of the great things about Google is that it not only enables you to use Google product on the Google website, but it enables you to use them on your own website. Ron demonstrated a number of the embeddable widgets that are available to you. And you can even take those things a step further and just customize them a little bit. So here on this page you see a map of over a thousand events that we're organizing for this upcoming day of action. And there is literally no way that we could organize such large scale events and operations without harnessing tools like this. So Google is obviously most famous for its search functionality. And one perk of having Google for nonprofits is that you can use Google's custom search to search your own website free of charge and free of advertising. This means that people can easily use Google search on your site to find exactly what they're looking for in just a few seconds, or I guess .31 seconds to be precise. And this last example is maybe a bit more advanced, but it shows how with a bit of work you can use free tools like Google Spreadsheets for all sorts of things. A little while ago we found that we needed a way for people to easily find the phone number of their political leaders to make advocacy calls. And this should be easy, but it wasn't. There was no sort of centralized database where people could easily find this stuff. So one of our partner organizations developed what's known as the Google Gadget, which is a little box that you can embed in your website. And this Google Gadget enables people to easily find the information the phone numbers by selecting their country from a drop-down menu. And what's especially cool about this is that the whole thing is powered by a Google Spreadsheet. So if we need to update the information, say if the Prime Minister of Albania changes his phone number, we can easily jump into that Google Spreadsheet, make an update, and then when our Albanian supporters select Albania from the drop-down menu, they get the updated phone number very easily. So it's a pretty specific example, but I think it speaks to the fact that the possibilities are endless when it comes to harnessing these free or cheap tools for really efficient collaboration in the 21st century. So yeah, that's it from my end. Wonderful. So much information so quickly. I wanted to let you all know that we have some resources in the PowerPoint that you received this morning. You'll see that this afternoon. So these all link out to different training modules and videos and other information specifically on Google Apps and Google Docs. So what I'm going to do now is move to the question and answer part of this presentation. And we've got several questions that have been submitted already. So please, if you haven't yet submitted any questions that you have, do so via the chat box. This first question will be for John, and it has to do with training. A question from Mike, I hope John will address how one goes about integrating all these various components to make a coherent infrastructure what kind of tech skills are needed. So John, can you address that question? Absolutely, and it's an excellent question. Okay, so John has dropped from the line. He can answer that call or answer that question when he gets back in. So we will move to the next question, which will be related to Google. And some questions have to do with Jessica's question. What are the limitations with using Google for nonprofits for free versus cost? Is it based on income or member use? So I guess I'll throw this to Jay. Can you address that question and let us know what the costs are involved and what some of the benefits are? Yeah, absolutely. So currently the free version of Google Apps for nonprofits is only available to US 501C3 nonprofits with less than 3,000 employees. And so we don't monitor the number of employees. Technically we monitor the number of people who will be using Google Apps. So if you plan to switch more than 3,000 people over to Google Apps, then we give a discount of 40% to implement your instance of Google Apps. But if you have less than 3,000 people, it's free. For those organizations based outside of the US, there is a version of Google Apps called the Standard Edition. And you can see all of these at the Apps Editions drop-down at google.com slash a, just the letter a, to learn more about this and compare them. But the Standard Edition is free for anyone with less than 50 users. So if you have a small organization based outside of the US, you can still get Google Apps for free, but you'll just need to do it using the Standard Edition. Another is a question, and I don't know who is better to speak to international nonprofits. Any news on support for international nonprofits in terms of getting an educational Google Apps account? So I can take this one. This is Jay. We are actively pursuing the ways to expand our nonprofit in-kind donations among those Google Apps for nonprofits, Checkouts for nonprofits, Google Grants, etc. And our GEO offerings, the premier edition of Google Earth and the Maps API are available in a lot of different countries. And those can be found by using your favorite search engine and looking for Google Earth outreach or visiting google.com slash nonprofits. And Google Grants, which is our name for AdWords donations for nonprofits, is also available in several different countries. Unfortunately, Apps is only available to nonprofits for free in the US at this time, but we are working on solutions to scale these offerings internationally. Now this one, this will be for Ronald. It's an interesting question. So what is the value of Skype, excuse me, Skype over Google Apps? And we talked a little bit about Skype earlier. It's got video conferencing. It's got file sharing, and you can chat. And I know there's a bunch more that Google Apps has to offer. That sounds great. Yeah, that's a very interesting question. It's a very good question. It's funny, Jay and I were just talking about this over chat ourselves actually. I think the value of Google Video Chat and Google Docs and everything is that it's one integrated system. You can share a file using the same sharing menu through Google. When you upload a Google Docs, you can upload any file into Google Docs actually, not just a document. I can upload a PDF for example, or even a PowerPoint file. Anything I wanted to upload a file that we don't have, you can upload it and share it. And it's all the same sharing controls. So you can share it with a group of people. You can share it with one or two persons or make it accessible to everyone in the world. Make it a public document. So that's one thing. The other thing is that everyone in your organization, if you want to video chat with them, would need to go get a Gmail account or a Google Apps account, etc. Skype I guess may perhaps be more prevalent around the world as just a chat tool. So you may possibly be more likely to find somebody who would have a Skype account more so than a Gmail account. So that's also another thought. At the end of the day it's all about whichever channel you're most familiar with. With Google, it's all about having all this one cohesive package. I hope that answers the question. If it doesn't, I'll be glad to take a follow-up question. So there's a couple of questions on chat that I didn't see get addressed. I can answer those in one-liners if you want, Kimmy. I'm going to move on to the question because John's back on the line. And then I'll call you up in a second. So John, if you could address that question about integrating the various components. John Absolutely. And I don't know where I got cut off, so I apologize if I'm repeating myself to some of you. Kim We didn't hear anything, so started speaking. John Okay, great. So basically it's a very good question because especially after seeing this whole presentation it's an overwhelming amount of information in a number of tools. What we do is have a short orientation with new team members that basically just breaks down which tools we use for what purposes. And we have a schematic, a diagram that demonstrates how the different tools integrate. And people generally seem to get it pretty easily. Sometimes there's some initial confusion about which tool to use for file transfer and sharing, things like that. But people get up to speed fairly quickly. We do also have the advantage that many of the people we work with around the world are quite young and so they have sort of, I don't know, maybe a natural fluency with this stuff. But because these products, especially Google products, are so user friendly we find that people are able to get up to speed quite quickly. Great. Now this question for Jay. We're having trouble switching from paid-to-non-profit addition. The different department seems siloed. What's the best way to go about doing this? Particularly if we have specific questions for customer service. John Sure. So if you're already using a paid version of Google Apps you can visit google.com slash a, go to App Seditions, nonprofit, and there get started. So that, if you click on get started it will take you to a place where you're supposed to register your domain name. What you can do is click on the link below that which is either group members start here or returning users sign in here. And it says enter your domain name. And there you should be able to easily switch over from the paid version to get the Google Apps for EDU upgrade. And there's a slight lag because they need to confirm 501c3 status. And once our team is able to do that they'll be able to enable your account to get that Apps for EDU upgrade. Also if you're already a paying customer you'll have access to Google Apps support team and you should be able to contact your representative and ask them any questions about making the switch. Great. Thank you. And this one is for Ronald. And then also Ronald wanted to address one of the questions that you found in the chat that you thought was relevant. A question from someone in Second Life. They're interested in learning more about the training modules and what they include. I was just about to chime in on that. Fantastic. We actually just launched the training modules for education for teachers. And I think the education space and nonprofit space are the same where folks are really starting to integrate technology into the core of their work whether it's teaching or whether it's the nonprofit work that they do. If you go online and go to edutraining.googleapps.com and I guess I'll pass this on to Camille later. That's edutraining.googleapps.com. We actually put in over 600 pages of training modules where you could go through step-by-step of how to create a form for example, how to create a document, how to collaborate with users, how to share properly, how to use Gmail. Like it goes on and on. And it's a very, very comprehensive training center. And the teachers that have used this so far have had a lot of very positive things to say. The other thing is that we constantly are releasing features and those features you can subscribe to our Google Docs blog or Google Apps blog and you can search for those online and we will be posting up new features there all the time. A couple of quick things. I saw a person named Richard mentioned whether or not they can use their own custom domains for mapping to Google Sites. Absolutely. In Google Sites if you go to Share Men's Sites you can change a C name properly to point from your, like if I said, ronaldsorg.com or something or .org or .edu could actually remap to a site without the user even knowing they're going to a Google site. And the other one was about Google Spreadsheets and how you can share only parts of it. We have a concept of publishing the spreadsheet where under the Share menu you have Publish. You can publish out certain sheets that you want shown and certain sheets that you don't want shown. So if you've got some columns that you want to show in one sheet and some that you don't you can simply hide them and publish that sheet or you can have them link to another sheet and see and then publish only one sheet at a time. So there's a lot of flexibility there. Thanks Ronald. I know that there's been some questions about how do we get the newsletter and how do we get help setting up. So some of the things that Ronald just said will help you get set up. We'll include that link. We'll also include a link to where you can get the newsletter that Jay mentioned earlier in the post event message that I'll send to you later this afternoon. There's quite a few questions, kind of confusion I think for people who might be brand new to this idea of like do I need to have a Gmail account to use these files, to use the Google Docs, and when can I get some of the things that are offered on Google Apps that I can't get as a Gmail user. So Jay could you address that kind of like if you want to get started what do you do? Sure. So I think it's going to be a bit different for everyone. If by getting started you mean just learn more about what's out there and if Google Apps is right for your organization. I would suggest visiting google.com slash nonprofits and following the links for apps, or also if you want to dive a little bit deeper into the trainings to see what's possible with the Google Apps suite to visit that link that Ronald mentioned which we'll send out in the post webinar briefing. And so in terms of support also once, so part of the education edition of Google Apps which nonprofits receive, so the naming there is a bit confusing. So not 501c3 nonprofits that apply for the nonprofit upgrade are actually receiving what we call the education edition. And that comes with full 24-7 support. So any issues that may arise with implementation or ongoing issues or any bugs that you find, you'll have access to our support team who can help you address those issues. But just to be clear, if I wanted to use Google Docs and I don't have a Gmail account would I be able to use it? Ronald, I'm not sure about editing. I'd like to ask Ronald to chime in on that. But anybody can view Google Docs. You can definitely edit anonymously. So we have the concept of anonymous view and edit. So if I share a document out there and you want somebody, you have to set up the document under the share settings to say anyone in the world can view an edit which is what I showed you earlier where it says public. You can say public for viewing or public for editing. You have to be careful with these documents because when you say public for editing it really means public for editing so anyone can get in and edit. The best way to go of course for everyone is to sign up for a Google Apps account so you have a trusted set of folks that you have. I can't emphasize how important it is to sign up for a Google Apps account because you can then give out custom email addresses to everyone in your organization and you own their accounts as the domain owner. For example, if Jay and I were working in a company and we both had Gmail addresses and Jay left the company then I don't have all the documents that Jay used to own and he has it in his own personal Gmail account. I have no control over those. I cannot say, hey Jay, give me your password. But with Google Apps account Jay has an email address that is within an organization and when Jay leaves we still own that account. The organization still owns that account and they can go in and retrieve any documents or kind of set up any filters that they need to set up whatever it is. So it's very, very important. And also if you assign user names for all of these folks in Google Apps, in a Google Apps domain, you now can verify who they are. And with Google Forms there's actually an option for a domain person that says automatically collect their user names. So everyone in your organization like all 3,000 of them or more could be submitting to a form and you can see exactly who submitted to that form without them actually needing to put in their name. So it's little perks like that, that you have once you own those accounts. And I'll chime in here to say that if you're pondering using Google Apps for your organization or maybe you need to get some buy-in from other people in order to make that switch for your whole organization, I would suggest signing up for a free instance of the standard edition of Google Apps in which you can have up to 50 users and play around in there to see what it can do and how it can work for you. And feel free to really push the limits there because you're not going to break Google's infrastructure. And if you've just signed up for the standard edition then your whole company isn't running on it, but it allows you sort of a sandbox to figure out what's possible. Wonderful. And with that we are going to wrap up the webinar. I'd like to thank the three presenters for all this great information and I hope the folks out there listening are walking away with more information and feeling not frightened but inspired to go check out the different products that Google has as well as the different applications that John mentioned earlier. I do apologize for the many, many of you who didn't get your questions answered but please post those to our community forums. Here's the link and my co-worker Becky will send that short URL out to you via the chat. We have a couple more webinars coming up in the next few weeks, social media decision making on September 21 and the donor management solution on September 30. So watch out for those and when we have the registration ready you can sign up for those. So we'd like to thank ReadyTalk. This webinar is made possible by ReadyTalk which has donated the use of their system to help TechSoup expand awareness of technology throughout the nonprofit sector. ReadyTalk helps nonprofits and libraries in the U.S. and Canada reach geographically dispersed areas and increase collaboration through their audio conferencing and web conferencing services. So thanks again everyone for participating. I hope you learned a lot and thanks again to the presenters. This is really, really great information and apologize for making you cram an hour-long presentation into 10 minutes Ronald but we'll definitely be checking in with you again. So Jay, John, Ronald, thank you so again and for the folks helping on the chat. Have a wonderful day and we'll see you again soon on TechSoup Talk. Bye-bye. Thank you. Please stand by.


Welcome back to my YouTube channel. This is Daniel Rossell here bringing you today second edition of the YouTube mail bag where I go through some of the random comments from random people in random places around the world asking random questions about this very random YouTube channel. I mentioned before the YouTube channel will eventually coalesce into more of a consistent format but for now I am exploring different ways of using video to to drive my creativity forward and actually one of the videos that I did recently that probably is where I want to take this channel in the future or what I'm looking to do. I uploaded a video yesterday five ways to live in Israel without going broke and I just kind of took together some stock footage from Pexels. I did a voiceover. I scripted the video and that's the kind of stuff I love the video can do storytelling. I watch a lot of videos like this myself on YouTube and there was definitely a lot of room for improvement in what I did yesterday but it was a lot of fun to do and I want to do more stuff like that. So starting out with a comment about that video from Yuda Kallik. I think that's a Turkish name. I just got back from a layover in Turkey and I've become somewhat somewhat fascinated by Turkey. I'm thinking about learning Turkish but it's such a hard language. It's an agglutinative language and it's not really like any language I've done before but that would be I don't know if it's like a big distraction or actually something I'm going to do but for now I'm just kind of interested in Turkey. So Yuda Kallik writes things in response to my video which again I don't usually say check out my videos specifically but check out this specific video. Even if you're not living in Israel and you just want to know a little bit about the financial reality facing us here and what we're sort of doing or ways because this is not a Israel unique Israel specific problem. It's like a global cost of living problem but it's kind of like exaggerated. I feel like we in Israel are at the margins of the far margins or the leading edge if you prefer that analogy of the cost of living crisis globally that the world has just gotten too expensive. The gap between rich and poor is ever widening and our current society or current form of capitalism not to quote my boss because this is what he talks about but it actually is untenable. So I talk about how expensive Israel is and a few things that I find helpful to basically survive life in this country. So Yuda says the only things cheap in Israel are wine, buses and Gary Neem which are seeds. Sad are beautiful countries apparently run by corrupt monopolies. This needs to change. It's about time. A local Israeli told me there'll be a civil war sooner prices stay the same. It's not unpatriotic to pay high prices. It would be silly to put up with the current situation the way it is. So I just wrote back to Yuda. I agree with every word. It's not. I mean it's a crazy situation here and what frustrates me the most is that every single election campaign that goes on in Israel and there have been a lot of election campaigns this issue does not receive the attention that it merits. I just got back from buying and going out to dinner tonight for Shabbat which is Friday night here in Israel. The host said could you bring us could you bring fruit? So I said okay I'll buy fruit. I'll do a fruit salad. Fruit salad for dessert. So I got back from buying like two bananas, two apples, a little selection of fruit and the bill came to 113 shackles. That's like 30 bucks for like a bag full of fruit and this is in Israel where people think you know Israel well it's the land of fruit and vegetables and at a price it is. So yeah the cost of living here is out of control and I agree. I'm glad to see I joined a Facebook group a few days ago called it's a Hebrew group called the cost of living as a problem or something like that and there's 17,000 people posting you know their receipts from Aldi in Germany or Aldi in Ireland and saying why is butter 50 cent here and we can't get it for less than five dollars. Why does oranges cost ten dollars in Israel in the land or oranges? Why is it cheaper? This is a fact. Why is it cheaper for me to buy olive oil in Ireland than it is to buy it in Israel where there's an olive tree growing one kilometer that way and it went when the supermarket stock imported Spanish and Italian olive oil it's cheaper than Israeli olive oil that doesn't make any sense. Why this country is dominated by oligopolies, monopolies, formerly a protectionist system but we're currently thankfully seeing the government removing red tape. Apparently Carrefour is coming to Israel for those who don't know Carrefour. It's like a French grocery chain and they licensed to a grocery store called Bitan and the big hope I'm very very excited about this is that this is going to reduce the cost of living. So I do actually feel a bit optimistic about things. There is room for hope but salaries are staying the same, expenses are going up, what you have left is getting smaller for a lot of people especially now that we're seeing the slowdown in the high-tech sector, the layoffs in the high-tech sector. Again to plug my own video if you didn't watch the five ways to survive living in Israel I talked about what high-tech means. I think it's a dumb word but it basically means companies with a technological orientation if you want and the salaries for those companies versus the general economy in Israel are like here and here. I have the figures in that video. Okay question two I'm going to do a few questions together because my most popular YouTube video to date with over 23,000 views or something like that is about a load balancer from TP-Link. You never know when you record a YouTube video whether five people are going to watch it or 23,000 people are going to watch it. If I seem like I know what I'm doing pulling topics I actually don't it's totally random. So the TP-Link videos are really popular about multi-wan internet and putting in a few different ones and folks are also having the problem I had that it doesn't work basically. The TP-Link ER605 connects to your backup one instead of your primary one by itself and you're like what the hell what are you doing this is not what you're supposed to be doing internet router. A firmware update fixed it for me mostly but it still occasionally happened. I have to tell you a secret YouTube folk. I ended up just taking off the backup functionality and now it's like manually operated. Basically after I went to the trouble of spending hours of my life figuring out this elaborate internet system of mobile internet, ISP internet okay how do we balance the internet how do we do failover blah blah blah blah blah just then my ISP got a lot better. So there you go. So now I don't have an internet pro actually I still have an internet problem. My upload speed is basically two megabits per second mbps I always forget if it's megabits or megabytes it makes running this YouTube channel very hard it would be so much easier with a decent internet connection I could upload more stock video to sell those on pond5 I could upload more free stock video to share my video clips with other creators on pexels I would love to do all that but it's just painstaking at the moment because my internet sucks. So please send out a prayer for me that there should fiber optic internet connectivity should come to these shores. Okay functional dyspepsia I'm still struggling with functional dyspepsia someone commented on my interview with Professor Nick Talley who is arguably the world's leading experts in functional dyspepsia forthcoming name change is going to be disorders of gut brain interaction and I think that's a much less stigmatizing name for this condition that it's not it's not thought of as psychosomatic another if you have if you're unlucky enough to also suffer from FD check out my interview with Dr. John Damianos from Yale he is very very smart very engaged young gastro tweeting on twitter very cool guy and he talks a little bit about the treatment modalities anyway peggy spot says are there any herbal treatments for FD with pain every day 15 years later your new ideas seem to be moving slow desperate to get rid of this pain for 21 over two constantly after gallbladder removal and some reflux reflux PPI's don't work so what I said back to this person Peggy is I mean it's not good to know someone else who their digestive system like broke down after gallbladder surgery but there are apparently a lot of us out there I had my gallbladder removed three years ago and my digestion has not worked very well since it's called functional dyspepsia but there are two types and something that Professor tally said in his interview that I thought was pretty telling was currently the medical breakdown is between post-prandial distress syndrome epigastric pain syndrome pds and eps epigastric I need another coffee I think eps epigastric pain syndrome so there's like a pain form of FD where people have you know GI pain that is not explained by any organic medical finding and there's people like me who when we eat or drink we blow it up like my policy is not to use bad language on this YouTube channel but we blow up like elephants or whatever you want to say and I have the latter form I've been taking amy tryptolin for four months now and I see my gastro finally for the first time in a year in about a week and I'm going to have to tell him the amy tryptolin hasn't really helped and I'm putting on weight from the medication and it's frustrating for me the only thing I find so far is low fat diet but to get back to the comment here yeah the pace of drug development is super frustrating like when Dr. Tally said oh you know we see a professor tally we see small intestinal pathology and functional dyspepsia and we're working on treatments it's all great and I thought he was a great he is a great guy he's a great researcher but people like me are like okay uh and when will these drugs be available for me to purchase so that I cannot be bloated all the time so yeah I share in the frustration it's a slow-moving process and etc oh I got a question for I got a comment a few comments from a friend of mine called ken k gordon 4546 uh wrote me a few comments he says the airport in istanbul looks incredibly nice this is I did a vlog when I was on my way between cork and Jerusalem Israel and Ireland um yeah they actually put a new airport into istanbul a few years ago and uh they it's not it's the biggest airport in the world um and it is really really nice did you know the turkish airlines connect more countries and any other airline if you didn't know that but after you fly them you will know that because they tell you every five minutes but it's actually a really good airline and uh ken says that small airports have their advantages well cork might lack in destinations it makes up with easy access and no long queues that's actually true so I I grew up in cork Ireland where I just came back from for a week and people don't know how you like special that airport is it's so easy you like show up you go through security uh there's like a security checkpoint for like the takes a minute to get through and then there's like four different gates and that's it it's such an easy airport um but nevertheless flying between Israel and Ireland is a nightmare it took me 21 hours to get between cork and Jerusalem it's literally quicker for me to get to new york than it is to visit cork now the reason is I flew to Dublin and the reason I flew to Dublin was because tickets to cork were like five or six hundred dollars more expensive but yeah you've to get the bus on my way back I got a bus to Dublin I flew to Istanbul then there was a layover in Istanbul then finally Israel but then Israel only gets you to Tel Aviv and then from Tel Aviv I need to get a bus to bus or train or taxi to Jerusalem so yeah it's very tiring and it was on Airbus 320 I don't want people to feel sorry for me to make it I'd like I'm I'm I'm presenting myself as a pity case because I know that flying is a luxury even though I think to visit family it's sometimes more like a necessity arguably but it's becoming progressively more unpleasant this was this was like the smallest airplane seat and I was just switched in watching a weird Turkish drama about a dervish monastery for five hours I also learned something interesting people may not know one of my life aspirations is to is to pass a private pilot's license I mean fascinated by airplanes since I was a little kid and I couldn't work it out on this flight between Israel and Ireland from Dublin to Istanbul they used an Airbus 320 which is kind of like comparable to a Boeing 737 it's a small narrowbody airplane and then from Istanbul to so that's a five hour flight roughly four hours four and a half hours maybe and then from Istanbul to Tel Aviv I got on and I was like what the hell this is an Airbus 330 Airbus 330 is a big wide-body Airbus it's the biggest Airbus in Turkish's fleet and back in the day it's what Erlingus used to fly between Ireland and the US for long-haul flights so I said this doesn't make any sense for a four hour flight they're using a half a packed Airbus 320 and then for the short leg they're using a half full Airbus 330 so I post on Reddit and I said Redis people of Redis can you explain why this might be the case guess what the answer is I'm going to give a three second countdown cargo air cargo so I only learned recently that all commercial flights essentially in the world have passengers their bags and they also are moving cargo so there's obviously people have probably seen cargo airplanes at airport DHL have planes a lot of airlines have their own cargo subsidiaries like Turkish has a airline called Turkish Airlines cargo but all these commercial flights are also carrying some cargo so that when someone said that it clicked with me because Dublin and Dublin and Turkey probably not a huge volume of trade I'm only guessing here Turkey and Israel I think Turkey is one of our biggest trading partners so much stuff and if you go to a grocery store in Israel comes from Turkey because it's just almost next door there's Syria and Lebanon before Turkey but you know there's we're at a state of war with those countries so it's like the closest neighbor not at not that we're not at war with besides Cyprus in the north and so a lot of stuff in Israel comes via Turkey it's a big supply chain so that I thought that was really interesting in other words Turkish were using a big Airbus 330 on this route because it was more like a cargo flight with some passengers than a passenger flight with some cargo and that's only my guess work but I think the people on reddit are right and you might not find that interesting but you got it thank you guys for watching another mailbag mailbag number two in my youtube channel if you find this interesting informative let me know in the comments um I might tag people saying you were in the mailbag you were one of the mailbag people thank you guys for watching more videos coming soon to this youtube channel if you do want to get more videos from me subscribe to the channel and share it with your friends and jump on your head have a nice day


So guys, Freddie's left us because he had some work to do, but right now we're going to be talking about the dark side of the IPL or the 2020 game in particular. And since we're talking dark side, we got a dark personality and Sidhanthani joining us on the show for his, you know, expert analysis on this. But let's talk to you, Tim, first and foremost, while there is the good of what's happening in the field and the economy is booming. The figure of the economy of the 2020 game, there is a dark side to it as well, fixing, doping and so on. Yeah, absolutely. And in some ways, just the popularity of T20 has created all these problems. I mean, most simple, we have so many matches played. So every year now we have over 700 games of T20 played around the world. And almost all these games, they're all televised or live streamed and you can bet on them. And basically, if you can bet on them, there's a possibility of corruption. And although we've seen some corruption in the IPL, the biggest worry anti-corruption bodies have is lower leagues and lower levels of international cricket, where the players might not be paid a lot and you still have huge amounts of money bet. So we, for example, we think that the Afghan Premier League, there might be 600 million US dollars bet on every match, which is an incredible amount. And that's around the world. And the vast majority of that money is with illegal bookmakers and it's very, very hard to trace. But we know from what's bet on a legal book, through legal means, it's like to be in a region of 500, 600 million US dollars. And the point is, therefore, players in that league who are paid the least, they could be very vulnerable because they might think, I might only play a few matches of this league ever. I might be out of a job in literally a few weeks' time. And it might be like, well, I probably would have failed anyway. I probably would have got under 10 runs anyway. So if someone offers you money to guarantee to get under 10 runs, you can see why that's very tempting. And we see the level of anti-corruption education around the world, it's a bit haphazard. It's not as good as it should be. So there's a need to do a lot more to save the integrity of the game. Otherwise, there's already almost every league has had problems. We've had problems in the IPL, the T20 blast, in the Pakistan Super League as well, in the Bangladesh Premier League. And that's just what we know. So there is a fear that the tip of the iceberg and more needs to be done to control things. Otherwise, we could have a situation almost like in the 1990s again. And Tim, these leagues are going to keep popping up, right? Because if one thing administrators have learnt, these small leagues come in quickly, play a few games and get out. And that's what works economically from an administrator or an organiser's point of view. Well, no, no, this interesting thing is that actually a lot of leagues, we looked really deep and a lot of leagues are not making money. It took the IPL five, six, seven, eight years for teams to be sure of making money. And in fact, there's only really the bump and new deal which begun at the end of 17 that meant all teams were safely in profit. So a lot of these leagues, they actually, what they do, they tend to overestimate the number of Indian viewers they'll get. So we saw, for example, this Global T20 League in South Africa, that was predicated partly on having loads of Indian viewers. So they had three Indian owners and they thought Indian cricket fans would watch because of Indian owners and they realized that was not going to happen. So the league went fast before it even started. So actually we see it's a bit of a kind of a wild west of leagues is what people say. So you have in this mad scramble to create leagues, you know, teams are spending, leagues are spending more than they can afford. And then these leads get into big trouble. And of course that fees interfacing as well, because if you're a player and you kind of, you sense something is not, is not quite, is not all right. So we saw, you know, in the Canada League last year, there was, you know, players got on the team bus and they refused to get off because they hadn't been paid. This was, you know, over halfway through the tournament. And so if you're in a league like that, where you're wide, where you're wide, you might not get paid from the league. Clearly, then you might be more vulnerable to mattress because all the evidence on on mattressing, well, says a couple of things. It says when you play, when you play a match, whichever large TV audience, lots of money that's better around the world and you're not paid very well, you'll be very vulnerable to fixing. And it also says if you're playing in a match when some of your teammates are played a lot and you're paid very little, you'll be probably jealous and more inclined to fix. And that's true. A lot of leagues, you often get players, you know, who are on if you're on 2000 for the league and some who are on very, very little indeed.  Like you wouldn't be human if you weren't jealous and a bit resentful in that situation. But then Tim, would I be jumping the gun and saying, so I'll flip the question with a lot of these small. Yeah, just to add one quick point on this, we're talking specifically about players, of course, but they are also sort of referees involved or umpires involved in the case of cricket, who are inevitably even paid far less than what the lowest earning player is playing is earning through the league. And therefore they, and they get far fewer games, et cetera, et cetera, and which also makes them susceptible and targets to influencing outcomes. I mean, especially in a game like cricket where the umpire has a literally ball-by-ball role to play in. Technology comes in and all of that, of course, but yeah. Yeah, umpires officials could be vulnerable. We've seen a big umpire fixing scandal in the NBA basketball league and there's definitely a possibility of that in T20 leagues as well. So another reason to be vigilant, I mean, with DRS, so that makes it maybe a little bit harder, but there's still vulnerabilities there, potentially. Let me flip that question for you. All these obscure leagues that are popping up all over the world and they keep coming every two, three years. And I'm not just saying about a country doing league. I'm saying about local leagues, domestic leagues, they're happening. Yeah, yeah. Yeah. Would I be right in saying a lot of these leagues, like you mentioned, they're not making money. So then, are they solely being set up from the purpose of a fixing angle? Or am I jumping with that? I need to be careful about what we say here, but what we do know there was that league in the UAE, the Ajman All-Stars, and basically that was set up explicitly to fix. Is this the one where people are losing their wickets just for the pitchers? Yeah, yeah, you might have seen them. Yeah, I mean, some of those stumpings.  It's quite extraordinary, that ineptitude. But that's an extreme example. But I think there is that worry that, again, the vetting of the owners is not always as good as it should be. And that will eventually create a situation where owners buy a team and they realize they're losing loads of money. Well, they might think the only way to get their money back is to ensure their team loses and bet against their team. I mean, yeah, obviously, we need to be careful about our words here. But yeah, there are big vulnerabilities there, potentially. So if I were to compare, say, an Ajman league over here with their practices as far as anti-corruption and doping is concerned, and then you have IPL, how far ahead is the IPL in terms of keeping those practices afloat? Yeah, it's a different league altogether. But could there be more done? Yes, there could. And there's also the IPL still has a big issue. What does it do the 10 months here when there's not the IPL on? How much is it safeguarding players then? Because, again, if you're a fringe local Indian player in the IPL and you're in the 30s and you're not a brilliant player, and you might think every season could be your last, well, there's every chance that a few months before the IPL you get approached. And then you can make an agreement or something, which is contingent upon you playing, and then you don't have any contact with them during the IPL when you'll be more and more closely.  So yeah, I think even the IPL... Are you focusing on doping right now? Is that what you're pointing to? No, that's what I'm talking about in match fixing. Yeah, you could be approached by corrupts. But actually, yeah, it simply applies to doping. You could dope outside the leagues. I think there's a real... The cricket's anti-doping code is nowhere near as good as it should be. So the ICC's whereabouts testing, it only applies to the top eight ODI nations at the moment, which even then was seen as Afghanistan and the World Cup. They were not part of that. They obviously have their own national anti-doping programs, and there's anti-doping testing in leagues as well. But, you know, I did the numbers for our book, and, you know, most leagues they do a few dozen anti-doping tests in the entire league season, which means most players don't even get it once. I mean, there is a big vulnerability, and we saw what happened with baseball sort of 15 years ago where it was absolutely rife, and there's a concern that, you know, cricket is not doing enough to safeguard itself against doping this time as well. It's simply because in the history of cricket, doping actually generally hasn't been that much of an advantage until T20, but with T20, clearly, if you can hit the ball five, ten meters from the same sharp, you know, that could put another zero on your paycheck from the IPI auction. Tim, in one of the chapters of your book, cricket 2.0, you guys have done a comparison as far as anti-doping tests and all are concerned, and you've done the comparison in Major League Baseball, and I think the IPL was the number one. You've done the comparison between Major League Baseball and all cricket around the world, according to the ICC. So you've taken international cricket as well? All cricket, yeah, and low test. So what we find, there was 27,000 tests in Major League Baseball combined, and in cricket around the world, only 1,400. So there's 19 times more tests in baseball in one country than in cricket throughout the world, and obviously, more people play cricket than baseball, a lot more people play cricket than baseball. That's a huge vulnerability there, potentially, because, you know, the value of steroids, potentially, for a T20 player is massive, because it means you can clear the ropes more, and you'll get more contracts in leagues around the world, and you'll be earning a lot more, having much, much better career. So there's a massive potential incentive to dope if the testing is not good enough. From an administrator's point of view, is it burning a hole in your pocket to get these tests done, or is that the reason why they're not happening at a regular pace in cricket? So there is obviously some testing done, but I think, yeah, I think finances are always a barrier to doing more testing, and especially what we find is the testing itself is not everything. So what you really need to catch dope is you need intelligence, basically, intelligence community, and that does cost money, because you can be doing a lot of work just to catch a couple of people. And there is some good work being done, some very good work being done, but it probably is not nearly as well-resourced as it should be, and there's also an unhealthy difference from country to country, which means that in some countries you could probably dope, and there's always a chance of getting caught, of course, but your chance is pretty minuscule. And also, not every player, of course, reaches IPL, so big bash standards, so if you're on the tier 2 or tier 3 circuit, so you're playing a bit in Bangladesh, you might play in Nepal, you might play in the Canada League. You can still make a good living, and a chance of being testing a pretty minuscule.  I mean, that's shocking, really. Yeah, so in a sense, I don't know what you think about it. The Andre Russell suspension, it seemed more like making a statement and doing some PR, that here we are, we're doing it, because in your book you've written that post getting caught, he's gone and played a lot of cricket as well, and he's won quite a few titles. Well, yeah, he's obviously a fantastic player, and I mean, he's been given a ban, and he's served it in full, so from that point of view, there's nothing, that's what's happened. But I think it's fair to say that what happened there is likely to be the tip of the iceberg in the 220 game more broadly. And we see, we actually just see, just using our own eyes, we see the physique of batsmen is getting more and more every year. So you see, even the builders sort of a Sachsen Tendulkar, you do not really get that in, that's now very unusual in the 220 cricket, the builders, Andre Russell, those sorts of guys, the batsmen are getting taller, they're getting broader, and yeah, the potential, I mean, yeah, there's certainly potential there to benefit a lot from doping, and is enough being done to put people off doping, I would say, I would say no. And you want to add something, Bro? Maybe not doping, but the conversations you've had with Mr. A.K.A. Modi? I don't know, we can get into it later on more specifically, I can pull out actual quotes and stuff, I don't want to say stuff in this context that's even a little bit off. But no, I did have like a couple of questions for Tim, if you have a couple minutes, like, for example, are there any countries that within the at least national anti-doping establishment are more proactive in the cricket association? And this might be associate nations like the Dutch, for example, I don't know, who are doing a little more to sort of monitor and follow anti-doping code and also consequently at the fixing part as well. No, I think it obviously, it probably depends on the national governments and their priorities, so we find in general countries that are a bit wealthier, they tend to have more sophisticated programs on doping. We also find in countries where physical sports are more popular, and to be more of a history, prior history of doping, they do more testing. So in Australia where you have Aussie rules, in New Zealand where you have obviously rugby union, in the UK to an extent as well, there's a decent history of anti-doping testing. In some parts of the subcontinent where there's sports like rugby are not nearly as popular, there's been fewer doping scanners in other sports, and probably the national anti-doping infrastructure is not quite caught up, but I don't think any country when it comes to cricket is doing enough to be honest. Yeah, for example, India's anti-doping lab lost its water accreditation recently. So now even just, and when with the virus and everything, just getting samples out for testing and getting results back and getting equal in labs to do the work, it's a hugely problematic thing. And already, I mean, sets of guidelines are going out from the sports authority and the ministry and stuff like that. Try and keep a check on what happens or what athletes get up to in this period, because you also know now, so the Olympics haven't been given new dates, right? Yeah, yeah. It's probably a good time, it's a good time to be a doper now. Once I guys, I'm just getting my injection out once I can. At that time, yeah. Yeah, so it's definitely an interesting time from that point of view. From the IPL's perspective, and I'm getting this conversation back to the IPL, what do you suppose they need to be most wary of in this second decade, where they'll probably grow even more as far as broadcast money is concerned, as far as teams are making money is concerned, players making money. What do you suppose they need to be most wary of? So I guess the biggest risk, perhaps, the IPL is oversupply and saturated in the market and diluting the sense that every IPL game is an event, which it still feels like we have a 60 game season, but it's lost the sports leads and then some to 20 leads. The big bash used to have that feel every game being an event and it's really suffered from overexpansion and it's diluted itself. Although that said, I think there is scope for the IPL to expand to 10 teams and of course it would still be very high, but it needs to be careful the way it does that. I think it needs to maintain vigilance about things like owners, about fixing on doping as well. But I mean, the IPL is in a great position because you have the rise of the middle class in India and they love the IPL. They've obviously got more money now than ever before. So that's why the TV races are going through the roof and also the worth of advertising, tickets, et cetera, everything. The IPL is in a fantastic position. I actually think it could be much more ambitious in terms of what it does on a global level. So we're seeing some leads taking matches abroad. Who's to say the IPL can maybe play a tournament opener in a different country sometimes or final, whatever. That would be an interesting event. And I think we might also see, which would be very interesting, IPL teams as Kolkata Naras have done with Trinidad in the Caribbean Pemery. We might see more IPL teams basically invest and buy other teams. And that could be really interesting. And personally what I'd love to see is Indian players be allowed to play abroad at the moment. Yeah, I don't think that's happening. In other T20 leagues, which is actually short-sighted from India's point of view because India would be a better T20 team if their players are playing in the big bash with a World Cup there. In a few months' time, Indian players are playing hardly any into 20 in Australia. If a lot of them had a season or two there, India would have more chance of winning that tournament. So that is short-sighted from the BCCI. They are actually hampering their national teams' chances. And in terms of answering that question we talked about earlier, why have India not been a bit more successful in T20? The lack of overseas experience is a big, big factor. We've seen Indian players in the first half, go to India and that's been important in their development. And we've seen India become much better away from home in Test cricket. I think if India were allowed their players to go abroad and play in foreign leagues, that would be for the betterment of the Indian team. So that would be a smart move. But as you said, there doesn't seem to be any sign of that coming soon. We talk about this quite often in the context of football in India because there the issue is that players aren't being able to develop because they aren't getting enough competitive games in a season. So where in Europe you're playing 40-50 games a season, here you're getting barely 20-25 games. And with cricket it's, I guess in some ways the opposite because there are that many more talented players in the system who are probably world-class or they're about at least first-class levels. And there's so many competitions going on all over the world but yet we're not letting our players go and play. It's quite an amazing contest. Yeah, it is. And it gets to the heart of why you haven't won World Cups in 2007 and 2020. So we saw from 2012 to 2016 the five players in the world who played the most 220 games were all from the West Indies and the West Indies win those two World Cups in 2012 and 2016. So they have the most experience in all conditions which is why actually West Indies play in India. It's almost like they're playing at home. They know those conditions so, so well. So you see lots of the top West Indies players now will play 40 to 20 games a year around the world and you think of how those, their skills are developing and how the format's evolving so, so rapidly. Top Indian players, even with international games, will play 20-25 games a year and that's quite a big deficit. It's basically a practice deficit which is getting bigger with every year and that is a problem for India. For all the, you know, India obviously has a time pool unprecedented amongst all countries in the world. So many people, you know, the quality of cricket being produced is going through the roof. The quality of domestic players is going through the roof but I think to get to the next level being allowed to play abroad would be a massive thing and India could even say, what would be great if India said if they identified maybe five or six players who they said we're going to be T20 specialists and we think for India cricket, it's better for us if you play in the big bash rather than play for India A or whatever. They obviously, players who play in all formats who are quite few anyway, there's not enough time for them realistically to play in foreign leagues but for Washington's Sunder, it's better for him to play in the big bash and in the T20 blast than playing, than being in India basically and India has to recognise that. And the reverse also like these guys who are chatting about why domestic cricket in India is not, the Ranjitofi in particular is not so popular and people are not watching and all of that. So one of the suggestions was that they should have a couple of foreign players who are playing in those domestic sites in India so like an exchange of sorts or whatever where they will, because to see those players who are small town to India doesn't get to see otherwise they'll come for that player, it'll help popularise the domestic game, make it more viable and also give some of these players who want to play in the subcontinent exposure because I mean then it opens up all kinds of opportunities I think for players. That's a fantastic idea, so who's to say India couldn't go to the big bash or the T20 or the 100 tournament as it is now and say we are happy to let four or five Indian players play in this competition, in exchange we can let some English or Australian players play in the Ranjitofi, that would be good that would be good for everybody actually, it would be bad for the other countries that weren't part of that deal, it would be good for everyone because we talked earlier about how lots of foreign leagues have suffered from the lack of Indian players because it means they're not going to get many viewers from India but if you had half a dozen top Indian players playing in the big bash or the T20 or the 100 tournament, we would see viewing figures for that skyrocket so those leagues, that would be fantastic for those leagues and it would actually, as I said, it would be very good for those Indian players being exposed and who's to say you couldn't have some foreign players playing in the Ranjitofi as well, that would be interesting as well so that's what I mean about the IPL and also Indian cricket in the years ahead I think if it can kind of had a bit more of a globalist mindset, that will actually help it on the field to get to the next level as well Final question Tim, final two in fact one in the first decade in which you mentioned in your book as well it's pretty obvious that the mercenary player and I'm coming at the mercenary player the acceptance of the mercenary player hasn't come at all, so there are a few who are accepting it, some are still in transition mode and some are still going, you are not a cricket player you're not the purest kind of Michael Holdings says to Kieran which we quote in our book I love Michael Holdings though, I do love Michael Holdings you love Michael Holdings but Kieran Pollard now is now the West Indies captain in T20 and ODI cricket exactly, so that second decade you reckon is that going to be the acceptance of the mercenary player I think many of us have got there already where we accept as a way of life and a fair career choice but I think in certain countries there's still this snobbery, so we talk with Chris Lynn, the Australian player and he says, you know, some people still kind of look at me differently because I don't want to wear a baggy grin, a moral tinge where it's seen as inferior to embrace T20 ahead of test cricket but we see now with the young players I mean this applies both with Indian players but also other players around the world so with Tom Banton from England you know does Tom Banton need test cricket really brilliant career T20 World Cup 3 and he can play he's already got an IPL contract, brilliant leagues around the world, that's a great life it's a great career, earned a lot of money very fulfilling lots of challenges so does he need test cricket so I think that acceptance is there and it will grow and people who kind of denigrate the skills or choices of T20 freelance players they're kind of living in the dark ages they need to kind of wake up and smell the coffee really only the bumper question which format do you see T20 impacting most now is it the ODI format or the test format going forward I think it's the 50 over so I actually think all three formats can coexist together and one of the interesting things T20 has led to positive change in the other format so obviously you see that in ODI cricket the scores rising but we also see that in the structure of the tournament so the fact we have we have a new ODI league we have a new World Test Championship that has been put on it from T20 cricket the fact we have day night test cricket that probably wouldn't have come without T20 cricket so in some ways T20 has helped the other formats and personally I think all three formats can help together I think the World Cup in ODI cricket has got its reputation is fantastic and it's probably the tournament players want to win the most even more than the T20 World Cup or the IPL but I think the problem for ODI cricket is what does it do and there's four years between tournaments to remain as relevant as possible and that's where T20 has been a great example for other formats of the game because the structure of it is very clear to understand you have a league and you get a win after six months whereas you have an India Sri Lanka ODI series so what does that really matter what does it count towards and that's what other international cricket needs to get better at answering what does this matter towards and that's by having leagues that are really easy to understand it's going to be a really part of the international cricket remaining popular and bringing in Bucks basically and then you have something to add just today the news I mean it's not much news but indefinitely postpone the IPL what's the sort of reaction there in England among the players who are looking to play as well as from fans that are looking forward to tournament you said sky numbers are huge right sky gets huge numbers on the IPL actually the numbers for the IPL have really grown in recent years and the acceptance I talked about is also because there's more English players playing I think this year there's 11 players so they'll be very very sad they're missing out on their pay packets but obviously there's a possibility of tournament being postponed this year and I think although it's a domestic tournament it's worth to the cricket economy is such that there will be a lot of support for rearranging it even in a bridge form later in the year people look at that window in September or October that's certainly a possibility once again thank you so much for your time guys also to all the people who are watching this show do go read that book Freddie Wilde Timbock come together to write cricket 2.0 explaining the evolution of the 2020 game and a big chunk of that is the IPL guys just Tim can you tell all the people who are watching this where can they find your book I found it on my Kindle so it's pretty easy to buy I think 600 odd rupees anywhere else yeah so it's available on Amazon India both on Kindle and to order the hardback copy so it's out now and yeah we think there will be lots to enjoy for all Indian cricket fans and hopefully some nice distraction during these very peculiar times thank you so much Tim lovely chatting to you thanks really enjoy that cheers