Okay, according his own, let's pray and get started. Thank you. Let's Pray I'll just pray and then we start Father we thank you for another day another opportunity to Get together and learn share our thoughts explore ideas and be equipped God to Serve you to serve your kingdom to serve your people We pray God that the learning that happens today will be Anointed by the Holy Spirit that the spirit of God will be a teacher and will impart wisdom and part understanding for us and Help us do well as we serve you. We thank you father in Jesus name Hey Hey, good morning Everyone welcome to VC 3 1 0 church and ministry administration and Let me Go ahead share our post notes that we're using as a reference and We will get started So last week we just introduced lesson number four Which is church? And ministry organization structure, so you started talking about Organization structure So basically we're saying we're putting the right people in the right place Giving them the right roles So that they can all do to work together and we can function As an organization Right, so we can't just tell people okay come come come join do whatever you want We're all in ministry be happy. We can't do that The other people will not know what exactly to do You know, what am I supposed to do? What is my responsibility and what is the other person's response? They won't be clarity on those things. So it's very important to have an organization structure and Be also covered some some typical organizational structures we Said we can have something that's very functional that is The structure is a long functional lines what people do Or we can have it around divisions The division could be you know, it could be different things. It could be department-wise it could be geography not so these first central Divisions could be so they could be based on region so it could be based, you know Like I said business units or departments or things territories things like that So divisions could be based on different things but Organization is built around divisions or for us in church, we would say around ministries or departments The organization could be a flat structure So we recommended last time. It's good that the organization be as flat as possible We want so many levels, you know your report to that person that person repose that person that so by the time Yeah, so many levels by the time Information goes up and down. It will be a lot of delay. So the flat it is Information can flow very easily things can happen fast and Also, we talked about a matrix structure, which is kind of a mix between The the vertical and the horizontal you try to you know, there's a flow of information both ways horizontally across departments across functions and vertically across Leadership levels So you have a good matrix and so ideally we want our organization that is as flat as possible and as Open as possible that means information people can from different departments just interact as they means, you know so somebody from Publications can go and talk to somebody in IT and or in media or Whatever and then they can interact freely with each other, you know It's not like if you want to go to that and talk to somebody in that department You have to get permission from this one and permission from this one and then go and so we don't so many Intermediary steps just to have a conversation Better horizontally or what to do? And so we want to keep things as efficient as possible and one of the things we Used as a reference last week is how David himself organized So let's go in on bibles to first Chronicles chapter 23 So David was you know was a great king he He under David's Rule not only did Israel subdue all their enemies, but also They were really established as a nation he brought in a Lot of structure Order, you know, so although song was King's all was the first king It was his success David Who rarely established the kingdom made it strong And part of it of course he fought many battles. He had many victories. He overthrew many enemies extended that the borders All that was you know, he had a great army. We did all that But another major part of David's Rule was he brought in a lot of structure a lot of order and how things must function In a kingdom and if you think of it He was actually a shepherd boy There was actually somebody taking care of sheep and to come to this level to be a king and To administer a kingdom so efficiently It's truly the work of God You know David said the Lord made me understand By his hand upon me That was David is saying actually all this intelligence of his understanding was what God gave me by his hand upon me It was not something he learned. He didn't go to any business school or he didn't go to any You know a big trading place. I think he was a good boy He got a race to be king, but it was so amazing how he organized So we just look at some examples of how David did this in West Chronicles chapter 23 And we're not going to read you know all the verses. I just want to highlight certain things You could see And I and we're only looking at one part, which is how did he organize the tabernacle? But actually if you study chronicles first chronicles, you'll see he organized his army He organized his kingdom and He also organized the tabernacle, so we're only looking at the tabernacle, right? But you can see he had a very organized army Very tough many strong generals. It's like you're called the general saw, you know I'm your fishers. They had many such people But they're only looking at the tabernacle now. So first chronicles 23 So it says When David is old and full of days He made Solomon King. He gathered all the priests And the Levites were about this is first chronicle 23 verse three onwards He gathered all the Levites 30 years and above and of these 24,000 were to look after the work of the house of the Lord So 24,000 Levites, you look after the house of the Lord 6,000 were officers and judges 4,000 were gatekeepers 4,000 raised the Lord with musical instruments 4,000 musicians which Uh, which are made so they went for giving praise. So just think about it. He's organizing He's selecting all the Levites 30 years and above Come on. We're going to organize ourselves so that we can serve for properly We're not just coming here. Okay, everybody do something. No All of you from 20 24,000 of them To work in the house of the Lord, how did he put them? There were 6,000 Officers judges they're taking care of Administrative work gatekeepers taking care of Moving of movement of people There are 4,000 musicians was for was fight. Sorry Think about that then was six David separated into divisions or the groups The sons of Levi so even them he put them into groups And he had different groups of people and you know, all these names are here Then he arranges the priests. That's verse 13 And and and then he puts them all into, you know, how they should come and worship the book So we go to chapter 25. You'll see Chapter 25 first chronicles 25 versus one two eight Notice how he organizes them Verse one more of a David and the captains of the army Separate of a service some of the sons of Asaf of Haman And jetted them who should prophesy with harps trained instruments and symbols The number of skilled men performing their service was And then you find the different things. So he had three main you would say like kosher bleeding Asaf Haman And jetted Top like you say, we would maybe we'll call them worship pastors main people You're going to prophesy and sing with musical instruments But under you you're having all these people Right, so it says verse two Second part of verse two the sons of Asaf were under the direction of Asaf who prophesied according to the order of the king verse three the under the direction of the father jedut The sons of jedut who prophesied with the heart to give thanks and to praise god And then verse five All these were the sons of him and the king see and the words of thought exalt his Or horn Verse six all these one of their direction of their father For the music in the house of the lord with symbols trained instruments and harps For the service of the house of the lord Okay, then it says here. So basically Verse seven there were two hundred and eighty eight song leaders so three three You can say worship pastors Asaf Jeduthan came in under them all their people totally 288 Think of it 288 These are people who are going to sing prophetically yet four thousand musicians 288 singers Under these three leaders Who are going to sing prophetically with their house The organized and then It says verse eight They cast lots for their duty as small as well as the great the teacher with the student And then you see they were all how many you you see the 24 Slots Till verse 31 if you look at first chronicles 25 verse 9 to 31 There were 24 groups Every hour One group worship one one hour So this is very organized Where in the worship of god You know, so we are just looking at one part of how he organized that When you come on into worshiping god Yes, there is The holy spirit is moving. Yes, god is treating us But we look at the example of david He organized them so well And these are big numbers of people 4000 musicians 288 singers And then you come in 20 there are 24 groups Every group come and you do your part Very organized So Just the example and of course even when he then first comes 28 when he starts building the temple He goes about it in a very organized way And yeah, let's go to first comes 28. I wanted to point out those verses where David says, you know, all this was given to him by god first chronicles 28 To look at verse 11 and 12 As as david For the temple, he says then david gave his son Solomon the plans for the vestibule its house His treasuries his upper chambers in the chambers in the plage of the musseed And the plans for all that he had by the spirit Verse 12 Verse chronicles 28 verse 12 says the plans for all that he had by the spirit That means How did david plan the temple? Solomon built the temple but david planned for it And it says the plans were given to him by the holy spirit And then you also look at verse 19 after he explains the plan to Solomon he says All this said david the lord made me understand in writing by his hand upon me All the works of these plans all the details of these plans So he's saying david is saying the lord made me understand The lord is the one who gave me this wisdom to put these plans together You know, so we can see and I mean just looking at one example where How david organized He created what today in modern language, you know in modern terms would say he had a good organizational structure to have worship in the temple And he had a good blueprint to build the temple Okay, he was not a businessman. He was not an architect How did he have the knowledge? david said the lord by his holy spirits Made me understand So the point is this that even when we are thinking about organizing planning Remember that the holy spirit will help us to do that work well You know We can't say oh Holy spirit only helps us in preaching and teaching Organization planning and all we don't want that is all earthly human work. No, no, no The holy spirit anoints the holy spirit gives wisdom even for such things And so that we can do it well And it will be for the glory of course. It's a beautiful example in David So, so let's move on. Let's talk some other things. So why must we have a well-designed Organization, you know, so why you know, why can't I why can't I just say, okay, everybody do what you want feel free happy Why why must we think about this? Why must we You know really pay attention to having some an organization that is well designed You know, you know some reasons So that responsibilities can be clearly Assigned and that will make sure that there is no confusion between the roles And there is proper coordination. So people know whom should I go to if I want to get something done Who shall I ask, you know, I go to the right person That's and we can coordinate We can also ensure communication Ideas we can share ideas skills We can make quick decisions. That means People can you know, who are the responsible people we can make the decisions We can be efficient and productive in our work And also we can have a healthy work environment so that there's no stress or conflict Think between, you know, people are working. So all these are benefits of having a well-designed organization If we don't have it, then there'll be a lot of confusion Coordination will be lacking People won't know whom to go to to get to make decisions Organization will not be productive if we should and some and very often there'll be a lot of stress and a lot of conflict So The organizational structure and design It must be intentional. It must be systematic and planned. It should not be haphazard It should not be driven by Politics and people wanting position power is that, you know, those would be the wrong ways to design it Somebody will come and say, no, I want to be the leader. Oh, you want to be leader? Okay, I'll make a position for you. I'll make you a leader Simply you give that, you know, create something make him a leader or hardly a leader Has no purpose no meaning So it's not It is it is very intentional very systematic and it's not haphazard It's not to make somebody happy or, you know driven by politics and things like that As I mentioned earlier It must be as flat simple and clear I don't make it too complicated. Keep it simple And it must be continuously improved you know, that means Just because we had a structure a certain structure say six months ago Doesn't mean it's going to remain the same right we can We can reorganize That means we can change the structure Right unlike a physical building. This building is set in stone Yes, we can renovate it but through renovated is a lot of work Right to break down walls put on it's a lot of work But unlike this physical building an organization is basically people and roads So it's more easy to change, right? And the reason we change is maybe if we change it we can perform better We can make things more efficient Or maybe there is a new needs a new ministry area Now Things that there's so that many reasons good reasons, genuine reasons for us to reorganize to change to reposition people and so on And it must be easily scalable scalable means If today I'm serving 10 people If I have to serve 100 people If I have to serve a thousand people If I have to serve 10,000 people Can we grow the organization the way it is structured? Right, so that's scalable and it should be able to grow expand If I put a structure where it cannot grow then it is going to limits Right for example, if I just get yourself Suppose I am the only person making all the decisions It's not a scalable model because As there are more people more ministries more decisions have to be made And if all those decisions have to be made by me It's practically not So what do we do? We appoint leaders It's a hey Each area ministry there is a ministry leader or there's a pastor They will make all the Day-to-day decisions all those things they will take cover Only important decisions will come to me So then they will gain experience Then at some point even though So if they're right now if they're coming back saying for 15 decisions to me Maybe after five years I can say hey You only bring five decisions the remaining 10 you only do By the time they've gained experience they know how to handle it So I can push it out and that's a scalable model Right, so we have more people We can and they will do the same with Their team leaders and so on's volunteer team as they will delegate more responsibility So that's a scalable model If everything is in my control, it will not scale. It's not possible Now what are some tests of a good organization design like How do we know that the design we have the way we have structured right now is good Right, so we can ask some basic questions some practical questions Um the first question we can ask is Is the organizational design that is the structure of the organization It is it aligned To the people we are serving So it's very important Okay, the people we have served who are we serving? And do we have a structure That is aligned to serve them Right, so example We are a local church. ABC is a local church Who are we serving? Well, primarily we are serving people who are in the city right here so We example we have a office We have a structure to now that We are working with the day We are not on call 24 7 Like this is not our office is not open 24 7 We are there from morning 9 to about 6 o'clock 7 o'clock Everybody goes home Uh, and we are working now. Is that sufficient to care for the people so yeah most of the Because our people there are not you know emergencies every day that they have to be working 24 7 That doesn't happen So we are able to meet the people but of course Are the people we are serving Uh, you know what all over the country all over the world And we said our office only works 9 to Indian time 9 to 6 And we are serving all the people you can call us any time for bread. Well That's a missus because there will be people in other time zones They will call during their time, which would be evening time here and nobody's there in the office to answer the phone Then something is wrong Right, so we would need a structure That is able to support people from different parts of the world Handle call that is getting a simple example, right? Um, but like that, you know, are we aligned to serving the people? You know aligned to the people you're serving who are we serving? I was aligned to them secondly Does it enable people to add value and contribute meaningfully? so if the structure we have stifles people that means People feel like I can't share my ideas. I can't come up with new things. I don't have the freedom to do something new something different Uh, I just have to keep doing what was done 10 years ago five years ago or last year I have a new idea and they feel very stifled The people feel they cannot contribute meaningfully right Are they going to add value? Then that kind of an organization Uh, it's not healthy. It's not good actually Because we need to let people add value because everybody has certain talent They have certain new ideas fresh ideas Maybe it's different from the past But they should be able to share it. They should be able to contribute and we should be able to you know Do some new things. So there's the organization facilitate that um, is there alignment between employee strengths Uh, and and how the organization is structured. Yeah, so that means are the right people in the right place right But are we just putting people randomly? Oh, you're my cousin. You're here. You're my uncle. You go there. You're my Father's friend. You go there and we're putting everybody in the places. They don't have the skills to do it They don't have the desire to do it, but they have the position Then it's nothing will happen They're all there But they don't have the skills. They don't have the competencies. They don't have the interest That's it'll nothing will work So We have to is that organization design does it enable Uh departments units to function as they should and in every every department function freely efficiently Uh, does it enable easy interactions between departments or ministries units? Is it minimalistic? Is it as flat as possible? So these are some questions that we can ask and I've just given one simple example Suppose um There's a person a who does the work And this person a does the work and needs to get that completed work to person d But if there are two people in between b and c All they do is they forward They receive the email from person a and they forward to person He sends it to be we just forwards that email to person c person c just forwards it to person b So actually person b and person c Are of no use They're not adding any value They're simply sitting and forwarding the email as so they did the work, but they didn't do the work The work was done by person a It has to reach person g So the simple solution is hey person a email it directly to person d. That's it. Just hit it Unless person b is going to add some value like maybe they take that information They look at it review it They add some comments. They add some analysis. They make some recommendations And and then they pass it to person the next person person c Person c adds their own information to it does something useful and then it comes to d then it makes sense But if they're just forwarding the email It's a waste of time and waste of some two people sitting in between doing nothing They're not adding any value, right? So what must be must to eliminate such kind of things So those kind of things we'll find in government office This one will take the file and take it from this table and put it on this table Then they'll take it from this table and put on that table Where does it have to go? It has to go to the manager So what it has to stop and between these people may not do anything They may just put it on top and send it under our stamp and they're not adding any value to The actual content. They're not adding any value to the whole process So what do we say? Eliminate b and c. We don't need them They don't need to be in this loop You know person a can just send it directly to person b You know, that's just we need to be efficient to move unnecessary steps in between There should be checks and balances So that we have control on what is happening what's happening in the overall organization And we want to minimize based off our source. So of course The organization design has to be we have to think of the design that everywhere there has to be checks and balances You know Everywhere there is the use of people time and money There has to be checks Otherwise People time and money are resources. They could be wasted if somebody is being sent to do some work That is really not useful. Then that person's time that person is being wasted right or Time people's time or resources. So everywhere you have to intentionally put checks and balances that And it has to be put into the organization because one person cannot be checking it It's not possible. So what do you do? You put checks and balances. You tell different people You check this you check that you check that you check so that we Have make sure controls are everywhere throughout the organization and people time money three things people time should not be wasted You know Sometimes we think only money Money is important. I'm not saying no because People have given their tithes and offerings for the work of God So money has to be carefully, but we must not forget time and people If one person is standing somewhere full day from morning till evening What did you do? I'm standing here waiting Waiting for what somebody to do their work So the person who's standing and waiting He and his time and his skills have been wasted for one whole day He could have done something very useful for that that whole day He as a resource has been wasted You saw we sent him on work. What works stand and wait. That's not work. That is a waste You know we can we have to stop that waste. We have to find an efficient way Say instead of you going there and just standing and waiting make a phone call If the work is done, go and pick it up. If it's not done, don't go Use your day to do something else. See that's a better way of making use of that person Other that person's Whole day is gone time and him as a Him and her as a person resources. So we have to put those checks and balances make sure things are all going fine and number eight, which is important is The organization should be able to do some new things new strategies We should be able to rapidly accommodate change Hey, so, you know think about Hobbit time, you know, they had 20 22 sorry 20 20 20, right 20 20 So suddenly something happened. It was unexpected none of us even saw it coming the question is Could we quickly make the changes we needed to adapt to this new environment you know and I can speak for ourselves and I'm sure many other churches and organizations were able to adapt but Immediately they said, okay, you cannot have church service because gatherings are not allowed Everything it does not it's not just the church. It was just Sorry, but nice It's not just the church it was everywhere that people are not allowed to you know gather in large numbers So we couldn't have church all churches everywhere had to stop. So then what do you do to go online? Okay, we'll go online, but even online you can't come together and do the broadcast because even Gathering of four or five people were restricted So you can't even get a team together. It's okay. Now we are going to go online so Immediately, okay. He basically had to go from home or you know, wherever you have to go online Until you know restrictions relaxed. Okay. Now they said, okay smaller groups for five people can come together Do those things so every step of the way we had to adapt we have to make sure things Think differently think work. They're still working as an organization people are working from homes But how can you make this up? And so for example, I was thinking about our children's church service It's obviously we couldn't have children's church. Children can't come together but We said, okay We can do online children's services, but how are we going to do it? Because we can't come together and record. Okay everybody record at home send your your part of the video to our Media person he will stitch stitch it together and he'll upload the video So we immediately put a process in place So people had gone back to their homes in different parts of the country fine every week We had one person would write the script. This is what is coming up next week the script for it These are the people who will do the different parts of it Send it all of them. They'll all record it at home. Wherever they are send your video to one person He will put it together put the music everything together upload So we were able to adapt. I'm just giving one example so So there'll be different situations where we have to adapt here think differently do something different Change our schedules whatever whatever and so the organization should allow us to do that. So that's a good Organization design. So there's eight questions that we can ask Uh, to just see if the design we have is it good? Is it efficient? Is it really going to help us? So let me pause and see if there are any questions any questions online any questions from those who are in class Any any questions so far? In the process Yeah, so the quick quick questions the question is sometimes We have people who are part of the process who are really not adding value To the process like we saw in the diagram Person a is doing the work He has to send his completed work to person d But in the middle there is b and c but actually not adding any value. They just And but it is a waste because We have to pay their salaries They're not really adding any value to the organization in that in that process They are themselves being wasted. They they have talents. They have abilities which They're not usually contributing to the organization. They're just like forwarding an email or moving a firework You know, so what do we do? well Generally, and I can just speak from what we we try to do here is we try to see if There is another place in the ministry where Their skills can fit You know, so okay, there are two people b and c we can take out They don't need to be here in this spot But is there any other place in the ministry in what they're doing? But the skills that we has can be positioned per there And c the skills that he has can be positioned him there Will they be able to do the work that we can't just move them somewhere simply but they should they should be a match So then if that if it's like that, then we will talk to them and we'll talk to them politely Say, you know, thank you so much for being here serving in this place We'd like to move you to another role Of that and this is what the role is. This is what you'll be doing. But are you interested in that? Um, if they're interested good If they're not interested, then we'll say look, uh, you know, we'll have to have the difficult conversation of saying that We can't keep you Right because it's a waste of money. It's a waste of that person So either you move to that role Or you leave the offices And there's nothing wrong Uh It isn't it is it isn't difficult but We always have to make decisions With the best interest of the organization and the person Right the person sitting here and not doing anything. It's not good for them. Also I'm just sitting and not doing anything. You're wasting your life So it's better that they go and find another job or find another ministry where they can serve Do something meaning it's good for them And it's also good for the organization because The organization will save That much money and time So the first thought is can we move them to another place? Within the organization if there is an opportunity Then we'll talk to them If there is an opportunity then they had to say, you know, could you please another Now we have a process for it. We usually have a one month period So we give them one month to look at it In some cases we have given them three months the uh If things we tell them in advance three months, but we give you three months to transition to find a job and things like that. So Usually if they've been with us for a long long time But then they'll give them three months but if they have, you know, they just be since Then our our our standard is one month transits Any questions from Any other questions go ahead. Yes Uh, are they related to the conversation and any account? Yes The So the question is Is the administration accountable to the congregation if so in what way? Uh, do we give them information all the minute details? Do we do that? That's a question And if a staff is released Uh, will they remain in the congregation or will they go somewhere else? You know, what actually happens? So uh, these are good very good questions. So Uh, so all our I would say almost all of our church staff Are people who belong to our congregation? Almost all and we always prefer hiring people who belong to the church because They have the culture the mindset and they're actually involved in what's happening in the church. So the decisions they make are Relevant to what's happening in the church, you know, so that we feel that's very important So we usually give preference to hiring from within the congregation But we do have people who are from other churches who are also on staff So, uh, which is fine. We don't prevent that Or we give first preference to you know, like if they have the right skills we hire from within the congregation But we also have hired people from other churches. Even now we do have um In Bangalore, you know church staff here in Bangalore. We have at least Like in our church staff, we have at least one person um Who belongs to another church he worships another place And then we have like lots of our other consultants meaning they're not full-time staff They do some work because they belong to other churches in other places. That's fine. So So that's the first thing right second is We do not communicate everything all the decisions to the congregation It's not needed the congregation doesn't need to know All the day to day there are so many decisions that are made so many things they're doing So many different ministries that are happening Um, we don't communicate all the decisions. So how do we uh, how are we accountable to the congregation? one is Uh, of course, we make sure that we we do everything right. We do everything internally. Everything is clear every year We send a Year in review report. So that usually happens in the last week of december where we send a report Of all the ministries and the finances to the congregation to people. It's an open report So that everybody knows This was what was spent in all the ministry areas financially. So once a year we do the report plus our Financial report audited financial that means it is being checked by the auditors. We put it up on our church website That is our way of being accountable to the congregation saying hey You know, this is what happened this year And here's also the audited report that goes on the church website. Anybody can see it Anybody can ask questions So that's our way of being accountable But we don't tell them all the day to day decisions, you know hiring of staff leaving staff We don't be Of course, if there's a new staff, you know Full-time staff that picture will go on our website, you know, so people can see it, you know And whereabouts needed we will inform especially if it's a pastoral road Like a new pastor comes in or the pastor leaves Something like that at a pastoral level we will inform But all the other stuff we we don't inform because they're all working inside the organization Okay, so now when we dismiss people or people leave Working from the church different things happen Some of them will stay in the congregation though. They may not be working for the church When we release them they continue some of them may move on they You know, if they find Roles at places somewhere else, they go that's fine But we try to keep good relationship with everyone, you know, the there's no negative feeling Because organization has to run as an organization We have to look at it from a very practical standpoint and We try to treat everyone well try to treat the people well, so I would say that Not everyone stays they move on and we don't stop them from moving um, but We try to keep good relationships But and and sometimes we've found that sometimes people leave because they go abroad Just even last week One of our person was working. He left he went for Germany went to Germany So he was working with us He went to Germany. It's good. It's good for him. It's his future So like that a lot of people have worked with us Have gone to many different parts of the world Uh, and they've got jobs and they're working there Which is good Any other questions Yes, two minutes. We have two minutes. We can take up a question. Go ahead Uh, so you said we can make some changes in the structure Can you just Give us an example if we haven't made a changing structure So Yeah, so, you know many change so the question is You know, we were talking about how we can reorganize we can change the organizational structure and In fact, we we keep doing it like Almost every year We keep changing refining the organizational structure Um, so example and And I can look at, you know, different departments different areas of ministries where we changed Now in fact this last year itself. We did many changes I'll I can mention a few so when we came out of the pandemic And we had to restart All the in-person services One of the changes we made many changes but one of the changes I can think of is in the children's church area Pastor Selena was our children's church pastor But then we restarted I said, okay, uh, I requested her you don't continue as uh, children search pastor I'd like to have two younger people Step into that role. So we had Karen and Sharon. They were two young People we give them the role of children's church pastors because During the pandemic, they were the ones who are handling the online services Because they were kind of more in touch with uh, technology So when we resumed I said let them be children's church So pastor Selena will be in the background She moved more like a mentor to them because another reason is we wanted to start raising up the next generation in that area So they took some time to kind of settle in learn how to do it All that but she was there in the background being a mentor and I said you we gave her a new responsibility. It's like uh, the single adults ministry Give it to her We gave her the women's luncheon. So if you handle this But as the children's church you give it to these two new younger people so they can take this So that is one change we made We also made changes in the worship area. For example, the pastor jay Kumar was our worship pastor Uh russian Jonas was a youth pastor And we shifted we said, okay Russian Jonas would take on the worship pastor role pastor jay Kumar will focus on the south and Two new areas Member care and he wanted to launch a new ministry called life coaching So we gave that to him. So pastor russian Jonas took over Being a worship pastor And then we brought in some new Sam Matthews too and the youth pastor. So here was reorganization But it it proved so good because when russian Jonas took over as worship pastor In three months, they wrote 13 new songs Our worship team in three months, there were 13 new songs. Actually next week and we are recording seven news Sorry four new songs and then they'll record another three. So It just happened Now he was so passionate about it. He got the team to write new songs Um, and then the youth ministry was just took off very well And then we were also able to launch life coaching Which was a shape and also so all of these things, you know, really strengthen all these different areas Which we really needed to grow and strengthen in But in order to do that, we had to reorganize there to move people in different places And change and we have a culture where people are open to change. It's not like hey, I have this role I will never move That we don't tolerate if you don't move in sunday or It's that you know So when we say there's a reason why we have to reposition people Because we do it for the with the with how we want the organization to grow And just looking at it with just these small changes. There's been so much growth That's happened in all these areas so It's been good. Okay. That's a good question and I'll be over time Let's take a break. We'll go for a 10 minute break and come back. All right. Thank you


Again, get your answers prepared now so that we'll back off you, alright? So tell me, three things that you learned about Westchester, Kappa Alpha Psi, college life in general. Got some wisdom here. I'll say some of my excuses too. And when we're done, you can. I'll just get my feet out the way. Go ahead, thank you. One thing I learned, Westchester is where Frederick Douglass gets his final speech at. Your freshman year at college will be a learning experience. Last one. The last one. If you do your word, you'll get the girls here. There we go. There you go. Alright, I'll take one. I'll take one. One thing that you learned. What? Or you just follow him always. Do you want to be branded as the stalker type? Listen to Chris, alright? Loosen out of email as a timely warning. Yes, and I do yet.  Chris, try to follow me whole. Alright, yes. Hold on, respect. Respect. You see, I'll stay about your books because there's going to be girls everywhere. If you stay about the books, you won't have to chase them, they're going to come into use. Alright? Handle your books, they're coming to you. Alright? Something else that you learned. A couple more voice.  David, what you got, man? Going to community college could work out better than just going straight to whatever college you wanted. Again, each one of us is different. Each one of us has a different set of skills and strengths and weaknesses. So know what your strengths and weaknesses are and again, humble yourself. There's nothing wrong with going community college route. It's just about having your eyes on the prize and doing what you need to do to get there. Alright? Sean? I learned that once you make a mistake, it's hard to bring it back. Bring it back up? That's one of the biggest things that we want you to learn as young men. If I look like I know you're 14, 15 years old, you don't make that one decision. You've already made decisions that have changed the trajectory of your life. You just don't know it yet. Alright?  Some of you are doing it right now. And again, it's scary to think that what you did at 13, 14 years old will have a direct impact on what you can and cannot do when you are 18 or 19 years old. They are not bullshitting you when they tell you that. Alright? And that's true about life, right? It only takes one time without the condom. One. Right? It only takes one time getting behind of the wheel to mess up for your life to change drastically for the worse. And for the better. Alright?  But the older you get, the more stakes are associated. The higher the stakes are associated with those mistakes. Tell me more? I learned this one here in the last 25 years. You learned the three incoming kings that were black. That's a beautiful thing and an ugly thing, right? What about the comparison between... Okay, go ahead, brother. I learned that there's only been one black class president. Absolutely. Student government by president. What about the comparison between Temple, Cheney and Westchester? Things that you like, things that you see similar, things that you see different?


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Welcome to All Hands Update. I'm Petty Officer Andrew Johnson. These are your headlines from around the fleet. The Baton Amphibious Ready Group, or ARG, and 22nd Marine Expeditionary Unit returned from a nine-month deployment at the end of October. During the deployment, the Baton ARG conducted maritime security operations, theater security cooperation, and provided a forward naval presence in the U.S. 5th and 6th Fleet areas of operation. Canadian, Japanese, and U.S. ships completed a two-week-long past group exercise, or TGEX October 31st off the coast of Southern California. The exercise was led by U.S. 3rd Fleet, who conducted and evaluated training across multiple warfare areas. Joint operations like TGEX strengthen U.S. 3rd Fleet's ability to respond to crises and protect the collective maritime interests of the U.S. and its allies and partners.


Right, any way that we can talk about that later, our society in terms of clients that have been treated in their terms in the very much greater way of understanding the motivation that you're using. So if you're just starting, yes, what's your problem?  We need to see to yourself if you like, do well to build your brand. That's what I mean when I started out. I understood that people like me, Samsung, they never paid me. I bought a promotion machine. They said they paid 3% for the promotion machine. They paid 3% for the product. So I actually paid from Samsung, but it was Samsung. And then what happened when I got that job? I bought my product and it was fantastic. Because you're only as good as the last item or the last piece of content that you put out on your page. So I need that. I have a new sheet of projects of the program and create good content to attract clients. So I created a project that I created for that company and which one it was that came up. So those are the terms that you can find, but I have my own rules around there. When they say we don't need to take you and you know you're both fatigued, you wish it was something else. If you're calling out to any of these things, there are no terms that you want to take. You have to be able to take care of this work. If you want to be able to take it, you have to understand the quality of the work that you want to be at the bottom. So put other terms in the machine so that you're not just looking at the one that you need. And also you have to walk hand in hand in fear. I know when you're in fear you're going to say, no, other people would come. But you need to be impressed about your brand and all these ideas to yourself. Because this year I started to create my brand in July. I was going to put tears in your life because I was saying no to anything. This year I was saying anything. That's what I'm going to do. Do the right thing. Don't pick anything. What is the right thing? Okay? I was saying, because you want me to promote you and I don't know how. And when you do this, you have to skip any words. I'm not good at it. It's okay. You're going to be promoting a saving account. A bank approach to me to promote a saving account that was earning, I think seven percent, simple interest. And all I ever do in my life is helping me stop saving my money in a bank account. I would have posted the charts to my audience by telling them, yeah, go to them, you know. So don't save. What was I saying? Yeah. So sometimes I know, is I guess just something bigger, something better, that's just coming out. But also later, there are real clients and there are real people that you want to work with. And then the question, I miss the contribution of the blind attack these clients. If you're into hair or fashion and you want something from people, it doesn't mean you can't start a shop. It doesn't mean you can't start as easy. It doesn't mean blind attack anybody who will be able to pay you to work for them, okay? So that's up there. We have a question for what is your question right now? So my answer is, in a sense, yeah, so I understand where you are because you're pretty tough. You have to say, yes, but you don't have to attach yourself to anything. What are your blind assistants also? Because you, I love, I also don't know what that happened to the client, but also what are your blind assistants? Trust also your client. Trust your client. In that case, if you feel like, you're going to work imagine you setbacks, you setbacks, you setbacks, and then you need to be just in the clients as well. We're letting you know you need to be just in our clients. You need to be just the people that you work with, what type of thing.  So for me, during that time, when my friend asked me for a red set, first of all, I had no idea what I was going to do. So he was like, wait, put me in your budget for the car.  As much as I can approach you and tell you, you know, this is my guidance, but you can also come for that and this is my guidance. Yeah. That's nice.  She gave time to us, we saw her job first. Her job is what attracted us to her. So you need to put yourself out there. So don't fear. Whatever it is that you are doing, make sure it's visible. That's how you attract different kinds. The other one was on retards, I believe, yeah. For this one now, it's really, it's different because it has different assets. Say for example, for a brand, I understand for a specific, and it's very, it's an individual thing. People have different interests, but one kind of advice is build your brand first. You know right now, say for example, if you don't have a specific brand, yes, you have to come up with a retard at all to put the burden on you. So make sure that you are up again and that I think, when you are out there, such that even clients will come up with a brand, even before one's in one approach, and then attend such forums, meet with your peers, get to share, but I can tell you who are who, it's kind of going to depend on the number of followers, but to kind of get to it, for example, if I have a number of followers, and it sounds like I have a K-Follower, but they have crazy engagement, then talk about that, and I was aware of the K-Follower, but it's not affecting on the other side, which they are looking at. So build your brand first, seek knowledge from people, you are doing the same thing around, what needs to be here, what do you think I'm doing, but that kind of advice you, because we have different levels of influencers, they have models, dreamers, all that stuff that, again, agencies will cut. I wish I could answer that question directly. Who has other photographers? Okay. Yes. And they can understand, can only do so as a people.


How's it going everyone Caleb here with late in sports cards next night. We're gonna be working on top spinus Star Wars This is a random Mini box break here number 10 on the case break here is the results from that random that is the order that we'll be ripping these boxes in Once I open up this case, I'll kind of show you guys where box number one is and we're number 16 is Thank you guys. Good luck. Yeah, no problem Michael. I'm excited to rip that's gonna be a fun rip man Oh, yeah, so fun. It's a prism and Kind of a difficult one to dump Righty, so guys box number one here is gonna be the box right in front of me We're gonna work our way left to right here in the first row. So one two three four in terms of the boxes Remember each mini box inside will have or each box inside will have two mini boxes The box that is closest to me when I open up the box will be box one and the box that is further away We'll be box two and that'll go for the first row and the second row So here we go. Good luck here True M is the first box and like I said that is the box closest to me So even though it's being opened backwards that about this one right here So good luck true and let's do it Thanks, Drew And we'll keep that consistent throughout the inside break Damn, then all the way on the book and 16. Yep Here we go, Drew I'm not gonna open finest boxes. They need to give you a little bit more space I always end up just like Here we go, Drew. Thanks again man. First mini box is all yours It's time for a big big hit zero Frog lady gray got even pure refractor No grievous See what we can find for you guys tonight. Good luck, Drew. Nice admiral. There's an admiral target bad batch Insert veiling us that's true, Dan Right, Dan, right here we go guys about drew We got Moff Gideon Mandalorian there and Zeb or really is Urso, there's a Darth Vader base Refractor Han Solo Tech nice one there drew solid nice loading grade storm And we have a blue oaky of bastoon Character color match That's 40 150 on the blue you go drew Palpatine drew with the blue Last pack, let's see the hit the armor Oh, Lama suit 26 of 50 nice bad batch 26 of 50 And we have autograph nice on the Mon Mothma auto there refractor not numbered They go drew and K2 so Solid man second box Jerry B Look man. Here we go Jerry number two Jerry Fennec Sean on the refractor Book of Boba Fett's Fennec Sean and Autograph is vermic Paul Warren is vermic Here's a Bridger There's the auto. Let's find some color now for you. Good luck Jerry C3 PO base Sajj Ventures It's the error card there and Leo X Yasi Refractor Count Oku Oz Kanata Supreme Leader Smok Janna Refractor keep going Jerry Mace Windu Mandalorian Koska Reeves pretty cool insert there nice Soco director crannick Here's some doula bad batch answer And we've got a blue this time. Why got yin to 150 Nice one there 36 and 150 Yo Jerry There's some doula Last pack of your mini box. There's an R2-D2 base Stormtrooper may fell Sheen refractor And a Trojan Go Jerry box number three is drew em and the one closest to me here Here we go. Good luck, man. That's closest to me number three for drew em luck drew Socks are collapsing. Oh, no, no problem Jerry. Thanks for joining in Good luck true always appreciate you having you in the breaks and good choice as well BB-8 refractor You go drew nice start Yeah purple see you Bibble that's gonna be numbered 100 of 299 on the purple auto Very cool there nice drew Ray C3 p. Oh Reed Silas Silas, excuse me on the insert Venetian Maz Kanata grand Morph talking nice Come on orange Orange of Echo very cool 17 of 25 There you go nice orange drew Koska Reeves Hi, right Vaughn I know man I know especially when you watch some of these preseason games like what the heck is going on Lock drew going here Mandalorian insert of Luke Skywalker now beauty Yes, personal is our full tonight John. Yep Hunter Personals are full tonight. Yes, they are if you do order it right now Johnny will rip early tomorrow morning with Kenzie Director Trennick cut Lockwing and Grogu last pack true box three Stormtrooper we got a fin refractor and a first-order stormtrooper Yo drew Simon H number four. Good luck Simon Thanks for jumping in the break.  That was crazy. That is one pack from your mini box Awesome autograph there in a chopper congrats there, man Very nice gold as well Great stuff axe wolves general Hux That's gonna be Vernestra rope and a BB eight Simon Moto refractor of Chewbacca areas Anakin Skywalker Mandalorian this time grief cargo Carson Tava just keep going Simon echo Bad batch and how about a green now 75 of 99 Adigalea? 75 and 99 nice green Chewbacca base Stop having a good box. This is a really nice box actually loaded up. No way. There's more color here Carson Tava refractor in another autograph. Why not? 160 of 199 on the Luke Lux Puntieri big one there congrats Unreal Simon Very nice box for that was huge and Finn Do we have this conversation who your favorite Star Wars character of all time was yeah, I went with R2-D2 Good luck Regina number five. It'll be the box closest to me Yeah, I did go with R2-D2 There's lots of lots of ones that are tough to cut though, I will say that that's true Here we go Regina number five the box closest to me Here we go It's tough to cut out guys like Yoda. Yeah, you know some of the big like Skywalker and Darth Vader characters They just have some great moments. Oh, yeah, all right. Here we go Regina Let's do it number five see what we got R2-D2 Imperial Stormtrooper driving boss may felt Max Wolves that's gonna be a bell is the T-Fair on your insert there Grand Inquisitor Grogu refractor. It's pretty fire. Here you go Regina. Nice Grogu refractor Boba Fett the book of Boba Fett inserts Darth Maul, yeah, that's a nice man. Good take on nice. I love channel grievous. It's a good choice Mon moth ma limoto rose tico Boba Fett awesome there nice Boba Fett Man a lorry an insert, but I do have some bad like memories because I can just remember out when I was like eight years old and Char Char Vinks Hunter bad batch tech I remember like Punching the air with tears in my eyes. Oh, man. Stop because I couldn't beat general Right, let's keep going Regina Hey, thanks Simon to Kyman appreciate that hunter on the refractor you go Regina and purple a graph of Hunter 291 to 299 nice Regina thank you Simon. Yeah, appreciate that Simon Simon the man. Thank you. Thank you two kinds Number six is Steve L. Oh, it's good to see in Simon and break. So he's fun.  Yeah choices as well We go Steve L. Number six Very good taste and break Very good face. Yep So no 360 Steve security officer refractor autograph There you go, Steve L. Number six there How about the pod racing episode in LEGO Star Wars one that one was terrible, dude Oh, no Darth Vader catch bad batch insert Miserable we got a gold Berg 31 of 15 Nice Steve gold for you. Very cool nice bird Gideon Valen has Mandalorian insert there Count Dooku Armourer Koska Reeves refractor very cool nice There's a Bridger. Oh So if you've on oh my god, I feel that dude Brutal Keith Trenes insert there and don't grievous Sid Obi-Wan Kenobi refractor Nice Steve no problem at all Regina We've got green. Can you see an Andor? That's green 26 of 99 there Steve not too bad man. Balan has appreciate Steve Matt P. Good luck number seven Matt P Remember matter will be the box closest to me here Here we go. Good luck Let's get it going Matt P. Number seven heroes and doula frog lady refractor than the heel and shrudging Insert there I should say insert refractor dark ray refractor of ray You go Matt And we've got a blue Moff Gideon blue 32 of 150 Awesome hit Matt good stuff there You ever imagine John Carlos Pazito flying like a good guy No, see three P. Oh definitely not Fenix Sean. That's it the armor this one there on the armor thought maybe it's gold I think you see why yeah Obi-Wan Kenobi you go Matt Strange Supreme leader snuck tech bad batch The or so last one Matt P refractor up Omega. It's refractor Wow Six sketch card Matt P. Congrats. Oh My goodness that's beautiful Holy cow, there's your artist signature Dude, that is one of the very very cool sketches that you can land from this stuff man. Absolutely fire congrats Matt On real man. These are always so killer.  Here we go David. That's a nice one bomb I literally cannot say enough good things about Star Wars Yeah, that's one of the cooler sketch cards. I've ever landed God. That's nice looking so fire Good luck here. This is David see at number eight Very very cool Fracture of Han Solo Fennec Sean refractor the book of Boba Fett Hey, you just never know Dan Sam did hit two yesterday. Yeah, we hit two and in a case yesterday Dan. Yeah, you never know Sith trooper. I know your big time after those sketches. I Gotta pick one up There's so nice R2-D2 Yoda inserts Yoda base That's sick. You know David See a lot of Yoda base Axe woes Kylo Ren refractor Not a bad mini box Bobby Frick dude force was spot on that's exactly what he sounds like That's it We've got frog lady now very cool on the frog lady Mandalorian inserts beautiful in there third Good luck David Can't paint about an orange. Oh greet Karga orange 19 of 25 Sick box David very nice man. We're on a roll right now Ronnie roll Last pack Racker we have a gore-carrish and Gold K2so that's gonna be number 13 of 50 nice gold autograph Dude solid box again for David. You go David Number nine is drew M. Good luck drew back over to the left side the box closest to me will be the first one here That we're ripping that's drew M at the night spots About your drew my spot sick cards here guys really really nice stuff Continue along killer box for David. No problem, man Here we go drew M number nine No problem at all Starting it out with a gold boho Frick 39 of 50 Hey is Forest would be freaking out man. Yeah Here he is Tough 50 We got us in the picture. That's a forest That's really funny nice one on the green wave auto Rio de Rance. That's three of 99 It's start there drew M nice man He's everywhere He's everywhere Zory bliss dren gear Yeah, exactly every time you step outside Darth Vader Padme Amidala refractor Mall can't take credit for that horse True though, it's true. Oh, yeah luck drew And black bar ex-waves Mandalorian inserts for cash Bolo bad batch insert And refractor the book of Boba Fett Boba Fett's Caloran base Last one drew M spot nine We have a refractor Kato co-connors Fractor Omega You drew. Thanks again, man. Appreciate you getting in Back over to Regina K at number 10. Here we go number 10 Regina Cool products here guys If you check it out, it's available on the website right now for personals. If you're Sam loves to rip them as well Bring on the Star Wars Good luck Regina ex-waves general Hawkes Valin has to get it going 125 of 150 blue autograph. You go Regina. It's from there on the blue auto to 150 Helimoto Lula tally solar insert Obi-Wan Kindle and Ellorian the client's refractor and Green of Mayfell 97 of 99 You go Regina K They were so charge our binks Bads boy The client Mandalorian Crosshair got a bad batch Nala say Go Regina sit trooper Last one Regina. We have a refractor of Rex And Yoda base Nice. Thanks Regina Solid stuff number 11 here is Simon H. Good luck Simon The box closest to me number 11 box closest We go. Good luck Simon H number 11 Football after this guy's football legacy and then stepping it up to flawless now, and it's right after legacy Should be good stuff guys We go Simon H number 11 refractor first-order stormtrooper Wow black autograph Horn free Todd's that's gonna be a eight of ten Oh Man Simon have a break man sit black auto now to ten It's orange free thing is Not quite attractive nice one Simon card looks attractive though. It's not the character You go man to ten Ten ten very nice Simon great hits Saw Gerrera, you have blue Zory bliss 40 701 50 nice one there Simon We're going next Sean Mandalorian may felt no problem at all Regina and then a captain phasma Keeper going Simon C3 Pio refractor of chopper and even peel have on One of those nights it sounds like for you in baseball the baseball wins Dark ray Lourna D on the insert there on solo last pack Simon It is what to 49 and 150 on the blue what to Mijana, thank you very much Simon H Number 12 is gonna be Daniel W. Good luck, Dan. Thanks as always number 12 mall refractor Tarkin refractor of Seeker Wato Anakin Skywalker refractor you go Dan And a fennec shot in the book of Boba Fett inserts Gideon oh Mandalorian insert of Grogu nice you go Dan That's fire Rex My big color our favorite base We got Shams and Dula that batch the client in last packed in in box number 12 BB-8 Refractor an autograph of see a bibble nice one Dan not numbered auto You go Dan this box 12 refractor auto Number 13 is gonna be Scott box closest to me scots for you Number 13 down to the end of the finest Star Wars tonight. This has been sick stuff You go Scott after number 13 Let's do it Scott Yeah, you're crushing it tonight Simon Gold loading great storm nice from there in the gold that's the 50 Yeah, Dan the color was missing in yours Find it in 16 Yeah, we got a blue J. I can earn so that's 42 and 150 on the blue You go Scott Say something here You'd like a red or a super steal in this break somewhere see it. You have a nice black though this oppie holo Scott stormtrooper zero refractor Bob euphoric Go chopper Fennec Shawn made a lorry an insert there BB-8 Look Scott a little bit to go see 3PO Gregor bad batch insert Anakin Skywalker Last pack Scott Yoda refractor Nice man Boba Fett book a Boba Fett Insert and blue Admiral act bar auto very cool. That's numbered 134 of 150 Nice Scott Chewbacca Sick man number 14 is a red W. Good luck Aaron to be awesome Yeah, if it was someone else here with me Vaughn, I'd answer differently Nothing to say nothing to say good luck Aaron number 14 nothing to say charge our beams Crosshair kind of rent refractor of your Chris You go Aaron Omega Refractor of mall Sick one Aaron Green tried and boss 77 99 You go Aaron on the green Ray Watto Bokehson Christ mandalorian certs 6-0 fracture of crosshair oh Wow galaxy's finest heroes of Han Solo Nice one there not numbered The die-cut sick one those are only about one per case Very nice Aaron nice on Koska Reeves sick hit Aaron Nice character to get people the R2 black That's easy burger fractor Refractor of old DACA You go Aaron nice refractor autograph there nice man old DACA auto Hunter Number 15 is Scott M. It'll be the box closest to me Good luck Scott box closest to me for Scott M. Number 15 No recap on this break guys. Thanks again for joining We go Scott Mandalorian Jar Jar pinks and the clients refractor Martian row Green this time Grand Inquisitor 70 of 99 on the green You go Scott nice green Crosshair refractor Lerar or so nice refractor keep it going Scott Mandalorian on the Mandalorian inserts nice on solo Scott Watto Bannex Sean bad batch insert You feel last one for you Scott M. Sorry bliss Adi Gallia Whoa mall that time that'll be 11 of 50 on the gold Awesome card There's a refractor of Gallia as well nice mall and Purple autograph first-order stormtrooper Awesome 250 at 299 You go nice The stormtrooper even had enough aim to get the auto on the sticker incredible You go Scott M nice one at the 15 spots and the mall gold what a pack that was Already Dan last one here man. Good luck Dan The man so baby Here we go here we go empty number 16 refractor a fin my best start Sintava Director Krennick bird Yaga refractor Finn R2-D2 Imperial Stormtrooper got a Sith trooper on the refractor Sith trooper Grand Moff Tarkin Mandalorian there on the cool insert We've got a blue Darth Vader nice one Dan 30 of 150 Nice Darth Vader blue Congrats there very cool nice Darth Vader Dan.  Thanks again for joining the finest Star Wars tonight No, it's break number 10 random mini box style. We'll have all of them well protected and right out See you. Thanks again


Hi, my name is Félicien Schilds and today I will present our paper entitled grip forces adjusted at the level that maintains an upper bound on partial slip across friction conditions during object manipulation. Our manual ability enables us to dexterously manipulate all kinds of objects with our fingers. This is challenging because applying too much force can break the object and too little force can cause it to slip. Luckily we are able to succeed in this task effortlessly. But how do we succeed? We have to adjust the force applied to the object, the grip force, optimally to the load force, but also to the frictional condition. We know that humans do that very efficiently, but mechanism signaling friction are unfortunately still poorly understood. To study this phenomenon in an active condition, we designed a device that allows multilitering the forces applied by the fingers as well as the index fingertips skin. Through optical imaging, the device monitored partial slip at the contact interface as well as skin deformations. In this experiment, we instructed participants to perform a grip lifting task followed by point-to- point movements. In this paper, we focus on the second and third movements. Blocks of five trials were performed and were alternating between high and low friction conditions using two different types of glass. In this paper, we looked at the second to fifth trial when the participant had the time to adapt their grip force to the friction condition. Looking at the data, we can observe that they adapted to the friction condition by increasing their grip force when it was low or decreasing it when it was high. As a consequence, the amount of slippage as measured by the stick ratio as well as the amount of deformation remained similar despite the change of friction condition. This result was confirmed by observing that at the time of maximum load force, the differences in grip force were significant but the amount of deformations and slippage remained similar. Verified at the level of grip force and an effect on finger pad skin deformations, we looked at the differences of deformation between trials where the participants applied higher levels of grip force to those where they applied lower levels of grip force for either high or low friction. The areas in blue showed the places where the amount of deformation was significantly greater for the low grip force trials and the areas in red showed the places where the amount of deformation was significantly greater for the high grip force trials. The presence of many blue areas and few red ones shows that indeed increasing the grip force decreases the amount of deformations. In our paper we also showed that adaptation depends on coefficient of friction and we did not find evidence that the level of stick ratio is linked to adaptation of grip force from one movement to the next but for more information on that we invite you to consult our paper.


Hi everyone and welcome back to the vlog. My name is Claire Carmichael and I am a newly qualified general practice nurse and today's vlog is all about nursing life versus the reality of nursing life which is two very very different things as to what you think in your head and you imagine it to be to actually what you do as a nurse. So if you have never been in healthcare before, you've never gone into nursing, you haven't got a clue what anyone does but in your head you're thinking oh my god nurses are amazing, they save lives, they're incredible, they're always so amazing and helpful, patients are always saved and oh my god it must be amazing to be a nurse because it just must be a great feeling to help someone that really needs it and do you know what it's not always like that. In reality it is nursing's tough, nursing's not easy, it takes a lot physically and mentally, a lot more probably mentally than physically for probably me, I don't know if everyone else is like that but it's such an emotional job and it's really hard to detach your emotions from the reality of what you're dealing with and your patients will not always survive. Sometimes unfortunately they do pass away and you have to sort of care for the family members, you have to handle that bad news. It's not very nice, it's not very nice sometimes and it is very very tough and you know what I'm going to say it, I wasn't going to mention it but the nurse's uniform is this whole sexualized symbol, oh the sexy nurse and no, no people why, why are you attracted to the nurse's uniform?  Firstly my tunic trousers come up to here, I'm like this, my uniform is like this and it's the most uncomfortable thing to wear although the uniform I now have is very very comfortable I must say but nine times out of ten it's like cardboard and you get vomit on it, you get feces on it, you get urine on it, you get sputum and things that you don't even know what it is on your uniform and this is unavoidable, sometimes it just happens and it's just there and yeah that's what I'll tell you, story time. So I was a student nurse and I was in this bay of patients, I was there like I'm the student nurse, I'm going to save lives and make a difference, this is going to be amazing, this is going to be a great day, let's go guys, come on I'm here for you and this one patient was very very constipated so she needed to have an enema, so if you don't know what an enema is, an enema is a suppository that goes up the rectum that you put up there and it flushes it out basically it softens the stool so that you can go to the toilet a lot more easier that's the easiest best way I'm going to explain it so I gave her one of these and then a little while later the patient said really need to go to the toilet now so okay however as she stood up from the bed to turn and sit onto the commode yeah it came out all down my leg because the way I was standing I was standing here and the patient was here and I was sort of trying to guide her onto the commode because she was a little bit unsteady on her feet she couldn't mobilise and stuff but I was just that a little bit of extra support for her and the way my leg was it just sort of went all down my leg and I was just there like don't say anything don't say anything don't make any facial expressions it's okay it's okay it's just bit of poo it's fine so they're like come on then yes let's go in my head I was panicking I was like oh my leg oh my god what am I going to do I've got no other uniform to wear for the rest of the shift this was at the start of the shift and on the outside it was okay sit down lovely got a sat down I ran out of there I ran I had to scrub my trousers oh reality guys you will get all sorts on your uniform and you won't even know about it sometimes so my next story I would like to tell you it's all about my home visit this week so I've been doing home visits to the shielded patients from the GP practice during this COVID pandemic I went to this patient's house in my head I was like yes I'm doing home visits I'm visiting these vulnerable people and protecting the world from COVID this is amazing I got to the patient's house and I said oh hello so and so and she said yes yes come on in so I went into the house um and she said I wasn't expecting you till next week I said oh that's weird um let me just check your date of birth so check the date of birth and she said no that's not me I said oh was your name so-and-so she said no that's not me that's somebody else I'm really sorry you're in the wrong house I was like oh my god in the wrong house I'm going to be murdered oh I was so embarrassed that I was in the wrong house I almost took blood from the wrong patient but even the same GP surgery she's from a different GP surgery but the mistake had she had the exact same address as this other patient the only difference was one was caught and one was mused that different ending on the the address and so I said to her where's the court version of this address they said oh it's literally across the road I was like oh easy mistake guys easy mistake but word of warning check your patient details I'm so glad that I always check my patient details anyway before I do anything but that's the reason why we do it because if I had taken blood from her that would have been the wrong patient would have been wrong everything and the blood test would have been given to the other patient and it would have caused a whole load of problems so yes that is my other slip-up we do make mistakes we do get it wrong so you have to be extra extra cautious be alert your nurse expectations versus reality so you are you might be that person that's going on to a shift and you're gonna be like this is gonna be a great shift I've never worked here before it's gonna be amazing I don't even know what nursing is but I'm here I'm ready to save lives and then you go on and they give you a bay of patients to wash and you're going around you're giving the wash some people literally have no use of their limbs so you have to wash every area of their body even the genitals and you're gonna be like oh my god I did not know that I had to do this I thought I was gonna be saving lives but you know what guys that area that there's always this term too posh to wash no you are not too posh to wash you will wash your patients and you will do everything you can because you're gonna give the best care possible to your patients as a nurse and this take this time to do that because reality is that you're building that rapport with your patient as you're washing them you're inspecting their skin you might notice a pressure saw come in you might notice a rash of some sort you don't know what it is things that the patient might not feel or see but could be on the back it could be on the bottom they can't see that they haven't got bad eyes on the back of the head so unless you're helping with the washes and doing that you're not going to be able to document that properly so it's really really important and that's the new time to make conversations with your patients it's an icebreaker it's really nice to get to know your patients and they will start to tell you things as you go that can really help their health and the treatment you're giving them as well they could tell you all sorts of things that you never thought to ask before but just that open conversation that you're having whilst washing and dressing them and taking that time with them is going to make a massive massive difference so although the reality of it is no one really wants to wash somebody else's genitals you really need to put this skill this amazing skill to use because it's going to really help you as a nurse not only that like i doubt the patient wants you to do that either i would feel so uncomfortable if someone had to wash my genital areas i would be mortified so i can only imagine what a patient was feeling when you can't physically do that and you're having this stranger coming and doing it so it's about making that patient feel as comfortable as possible around you because that's really important care people always say oh it's the basic care there's nothing basic about personal hygiene it's really really important and it's so important that we do that as nurses as well your nursing expectations are that you are going to be alert and bright and remember everything and you're going to be so knowledgeable and you're going to do this because you're going to save lives because you're enthusiastic and positive and that's all it matters it's amazing no do you know what it's exhausting nursing is exhausting in reality you're not going to be alert all the time you're going to be you might have to do a series of night shifts which completely mess up your body but you do get into a rhythm so don't worry guys don't panic it's all right to do night shifts um but in reality you're exhausted you're mentally exhausted because of the amount of stuff you have to deal with the knowledge that you have now gained is just filling your brain and you're just like oh and you will make mistakes you'll make really really like god-simple mistakes like you will write down the wrong words or something like that in somebody's notes and then someone else will read it and go clear what are you on about and you're like oh i have no idea i'm so tired um but it's really really important that if you are struggling and if you recognize that you're actually feeling a lot more burnt out or a lot more tired than you think or if you're feeling really really burnt out that you recognize that and take some time out for yourself because you have to be your best self to be able to be with your patients and care for your patients properly so make sure you are taking some time out if you are exhausted and look after your own mental health and your own physical health as well and something else that coincides with that is a patient will absolutely ask you something and you will have no clue what they've just said they'll they'll be speaking a foreign language that you don't know or they might say something um let's just say they ask you a cardiology question but actually you're not trained in cardiology you haven't got a clue about cardiology and you'll just feel absolutely mortified because you don't know the answer and you'll be really beating yourself up this is what i do i do it every day someone will ask me something and i'm just like i have no idea but i can find out um but it's about being open and honest to your patients and not beating yourself up too much about it like i do and just if you just say to your patient i'm really sorry i'm not an expert in this however i will get my colleague who is an expert and that's the best way you can handle that situation as long as you're you're giving them a solution rather than just saying sorry don't know see you later and ignoring it no you can't do that as a nurse come on get the help for the patient and find out the answers if you can but yeah but in reality you don't know it all nobody knows it all top consultants don't know it all i've said this before in a previous vlog it's impossible for you to know it all your brain isn't that amazing and big that it can store everything from all around the world there's going to be things that you come across that you don't know and it will make you feel rubbish but you'll get over it and it will be okay and the patient will be will leave happy if you do the right things your nurse expectation says you're going to be Florence Nightingale you're going to be whizzing around making change you're being this great nurse this fantastic nurse and then you get an award and you've got one patient buzzing over there you've got one patient that was just urinated all over the place you've got another patient where the catheter is leaking you've got another patient that's bleeding out you've got another patient that's also pressing their emergency buzzer you don't know why and everyone's running to that person because the emergency buzzers go in it's going to be chaos and you're going to be like how can i make change in a situation like this i'm no florin tonight and get i can't even cope with this but you know what you can and it's all about just being mindful as well it's about just taking a breath relax the shoulders and just go okay who do i need to see first where do i need to prioritize my time and it's something that we're taught as nurses as well on the course is prioritization because there's going to be a lot you have to deal with all at once throwing at you and it is about prioritizing your time and also making use of your team this isn't Florence's job this is yours and your team's job to do this collectively collaboratively you're going to provide the best care possible for your patient this isn't a solo job you're not there to save anybody and get all the recognition and all of that jazz you're there to save patients and give the patient the best care possible and hope that they never deteriorate under your care and yeah that's what it's all about so no you're not going to be this knight in shine and armor for somebody or Florence nightingale or Mary Seacoles of the world you are an amazing nurse with an amazing team because that's the main thing you have to use and abuse your team to help you out and prioritize your patients for patient safety nurses expect patients versus reality so you are so i'm so caring and compassionate and all my patients are going to love me because i'm so down to earth and i'm a really talkative person no patients especially if you're working on a ward patients are in hospital they've lost their dignity they've lost their rights to their own medication they've been put in a gown they aren't well they're scared they're nervous they don't want to be in hospital and they are hating everything including you it doesn't matter if you're the most positive happy person in the world this person has a lot going on right now and yeah quite rightly that they're scared and they're anxious and it doesn't matter how much care and compassion you give someone some people not everybody but some people will not be happy with any amount of care that you give them or any amount of compassion you give them or positivity or jokes or laughs or whatever you will always have that one patient throughout your lifetime i'm not going to say a day because realistically it's not a day but you will have that one patient who is horrible to you but you have to understand why you have to think you know what why they've been like this to me you have to think that they have been taken away from all of their loved ones they're alone they're in hospital they're not well they don't know what the outcome is going to be and they've lost all of their dignity and their rights to the medication and all of this obviously for the better for for their own good because you want them to get well and you're trying to help them but you have to understand that they have a right to sort of feel like that but also they're not right if they're going to start having a go at you swearing at your abuse we do not accept abuses nurses come on but you have to understand that someone might be a little bit abrupt or they might not want to talk to you they might just want to sit and be alone they might cry a lot and it's nothing to do with you and how you are as a person it is literally just they're not well and they just need some time to process what's going on but just to say that not everyone's going to love you you will have one or two people that really don't love you they don't care about your care and compassion they just want to get better and get out of there so i've probably put everyone off nursing now i promise you in nursing's amazing nursing is such an amazing rewarding fantastic career it is absolutely fabulous and but i just wanted to do like a fun little video to show that actually it's not what you think sometimes and you are going to have a lot to deal with but that's where your knowledge and your experience comes in this is why nursing is a degree only course now so that you can build that knowledge the anatomy and physiology all of these things to make sure that you're doing it right for patient safety and to make sure that you are the best nurse possible so yes it is an amazing career i promise you please don't be put off by this this is just a little bit of like hearted fun and just sharing some stories that things do go wrong it's not all roses and it's tough but i wouldn't be anywhere else and if you have any funny stories to share that's happened to you and the wards are out in the community with your patients and please let me know comment below i would love to read your stories obviously keep patient confidentiality don't mention names don't mention where you work anything like that and but just let us share some comical little moments that we've all had in nursing see you next time


Moving forward ladies and gentlemen to our first keynote session of the day, we have with us Mr. Nitin Thakur head of communication from OYO, a very warm welcome to you sir. Thank you, I started with the cardinals in, I'm sorry about that. We all have done that at some point but a very warm welcome to you and we all are waiting to hear from you, over to you sir. Thank you, thank you so much for this opportunity. For those who I haven't had the opportunity of interacting with before, my name is Nitin Thakur and I head communications for the global travel tech company OYO. Let me begin with what I wanted to speak with you today, which is essentially about the five hacks for a gravity-defying communication career. So first of all, congratulations in advance to all those who are making it to the under 30 professional list, which will be announced today evening and equally to those who were in the fray but may have narrowly missed the bus. However, whichever of these two categories you fall in, since you were shortlisted, clearly you're doing well in your career and you know, are one of the best in the profession. But still you do have at least 30 to 40 years of working life ahead of you. And assuming that you love the field of PRN communications, how do you defy the personal organizational and the culturally gravity to constantly keep moving to a higher orbits. You know, as someone who has practiced this profession for two and a half decades now. Today, I wanted to share with you the five principles that have worked for me. So let me begin with the first one, which is that you should try and be the chief clarity officer. Now, some of you may already be commanding small teams. So as I was saying, try and be the chief clarity officer. Now, some of you may already be handling a small team. Some of you may have larger teams, etc., and so on. I think one of the things that almost everybody in the team looks at and needs to perform to their potential is that very often they don't get a clear sense of direction of what is most important for the team, for the organization. And I'm not necessarily talking about which is the best, you know, next big launch for your company or your agency team that you're working for or the announcement or the initiative coming up. But it's more on the lines of clarity that comms can deliver, which would be most invaluable to the company. And what are the parameters that you actually needs to put in place to shift to that. And how does this clarity come to you as a leader? It comes from a little bit of introspection. You know, I think hustle is really important. It's highly rated, but hustle also comes with a downside of not stepping back enough. So my advice to you is while you hustle, please find for yourself some time, think through, get clarity and then provide clarity to your teams. So that'll be my first one. The second piece of advice is don't follow your passion. You know, that is one of the worst advice that people give. And I'll tell you why. The first is very few of us know what passion truly means. It also assumes that you have only one or two passions in life which will remain constant throughout. That's not true. And the biggest law, by the way, is that the assumption that you're good at your passion. For instance, most youngsters today want to become Instagram, YouTube sensations. That's the passion when you talk to them. All right. So I don't know where I got dropped off, but I was talking about not following your passion and trying to follow your contribution, which essentially means find the things that you are good at doing, what energize you on things that you get positive feedback. And when you find those excellent zones, then you start gravitating towards it. Let me give you an example. After college, I landed a green job in one of India's top garment export firms.  I had a creative bed of mine. Fashion designing is always a cool thing, especially for youngsters. It's almost like today's equivalent of being a creator or influencer. And the Indian government exports were a big rage at that time. It was a high potential sector. Now, once I joined, I realized that one important part of the job turned out to be to ensure consistency and productivity of the workforce on the shop. So I had to keep pushing a set of jaded workers to be on their tables all the time and keep working every minute.  And of course, I hated that part, mostly the part I did like though. And which got me a lot of appreciation was when I was designing and publishing contests and schemes to make these people motivated. And this is eventually sold the seed of my finding my way into the communication profession. Remember when I started off, I thought I'd be doing something in the fashion business, but I gravitated. I shifted my passion to the right orientation. So what do you do when you find the past that energize you? I think it's very simple. Just work hard towards prioritizing them, giving them more time versus other pressing things that are coming on your table every day. And gradually, I think the organization also realizes what you're bent is and more such way work finds a way on your table. That's my second one. I think the third that's worked for me, which I want to talk about is finding unresolved problems. Now, I'll give you an example again. In my company, one of the biggest segments of travelers that do booking with us are the business travelers. So while it's the largest cohort, most of the communication focus work effort is actually talking towards a leisure traveler. So that's a more exciting thing to communicate to talk about. Now, no one, so that's one example. And then the second is no one is talking about ready room availability. Oyo is one of the only players who actually most of the bookings get done the same day as the person is to live there or stay there or maximum a day before. Now, you know, when I started talking about highlighting these aspects in the company, I hardly got any traction because, you know, remember the concept of organizational diversity that I spoke about earlier in my speech. So, you know, it's not the way things are done. We focus on leisure travel as the industry norm. We do it. So things like these are always unseen as unimportant or they are unprioritized till you're able to show success. Now, I have limited time in the speech, so I will not go into how we actually started talking to the small business owners, but tried hard, found an unsolved area, worked towards this, and today there's a lot of appreciation. So, but the larger question is why should you do this? How does it help in your career progression? I think it's very simple. Organizations often want workers to accomplish assigned tasks. You know, they focus someone to get things done at the first instance. But at the same time, they also, I'll be a little reluctantly cherish those talents who can take up a cause on their own, find it and drive it through. The fourth one I want to talk about is it's a principle that I have followed intuitively, but I think it's been captured well through some of the books lately, like The Power of Atomic Habits. Some of you may have read it. It's by Arthur James Clear. It's one of the best sellers. There are a few more in this area, which is like The Power of Habits by Charles Duhit. Now, what does this principle essentially say? It just says that a good routine, which is small and easy to do, can become the source of incredible power and success in your career. It almost works like compound interest goes up bit by bit. So a small change can accumulate into habits and over a long period brings systematic change. So I think it's aptly said, and I'm paraphrasing, if you want better results, then forget about setting goals, focus on your system instead. Success is the product of daily habits and not once in lifetime transformation. Let me bring it live by giving another example. This time, not from a professional life, but my personal one. I tried very hard throughout my life to have a regular exercise routine. Everyone knows the importance of it, but it was easier said than done. And so one of the hacks that I tried is that I love reading. So from my regular reading regime, I switch over to one hour of listening to audio books or podcast instead. So I'm still getting information whether it's fiction, nonfiction, whatever, but I'm getting it in form of audio books. And then once I got into this habit, I switched to walking alongside this listening started coming naturally needed for a month, month and a half, and then switched to a little bit of jogging. So, you know, first time in my life, I was able to form a habit, which was aligned to something which I was anyways love doing which is reading or listening to nonfiction stuff. So I think there are similar ways to build habits in professional life, which can lead to success. And you'll find that these habits are true key to success in your career. I'll go to the last one that I had on my mind, which is and I'm also conscious, I think I'm already almost reached my time, so I'll hurry this up. Try and find what if you're a startup, think about it this way. What's your product market pick? That's the first thing that startups trying to write their approach to market validation has something for a speech. So do one thing, try and find an area which would be useful in the future as per you in the field of communication. Think of things like a visual data scientist or national natural language processing expert or a synthetic content coordinator, whatever you read up and you find is interesting. Then finding elements in your own personality or working style that make you fit into, you know, a single piece. And then take our time to gain expertise in any of them, which you think will become which are which are areas of future will become mainstream requirements later. And then once you have adequate knowledge, validated by doing a pro bono project for anyone, you know, your client, your friends company, wherever. This is the only way you get to break free from gravity and shift your orbits as you grow in your career. So I'll close by hucking back to one of the films that I love and, you know, it's based on a book which my friend Anup Sharma had given to me long back. This book was, thank you for smoking. And in this the protagonist public relation profession for the tobacco industry is trying to explain to school children what he does for a living. And he says, movie stars talk to, you know, movie star get paid to talk. And that's what I do, I talk. So now to be able to talk successfully about something you need to be sure about it. Which basically equates to the point of chief clarity officer that I spoke about. And you also have to have new stuff to talk about, which is the sense in a sense is what I spoke about in terms of finding unsolved problems. So with this, I like to end my speech and thank you for listening. I hope some of these pointers that I shared will help you break the gravitational pull of mediocrity and take you to your higher orbits. Thank you. Thank you. Thank you so much Mr. Tucker for that very insightful session and I'm sure a lot of your words are going to stick with our viewers and thank you once again for spending time here with us. Thank you.


My operations commander and the other radio operator and I went up to the tower, set everything up. The training conducted was essentially calling in for close air support, both Cassivac and gun runs. Cassivac 9-Line is essentially what you're going to call in when not just a marine, but any military personnel goes down. So we were working kind of co-in-hand with one of the Navy squadrons, the helicopter squadrons. What it was was basically the four air controllers were calling in gun runs on the targets, then you're going to roll into the 9-Line which is going to be where you are, what net they can reach you on, how they can reach you, what kind of enemies in the area, all kinds of things. It's basically the basics that a pilot's going to need to know before they can come into that area. So they have an idea of what they need to deal with. And also so the medical personnel on board that bird know what to bring and what they're preparing for. Being able to call in, you know, a five-line gun run for the first time was pretty sweet. And being able to control the bird, tell the bird where to go, it was pretty awesome. And I think that's going to not only help me and benefit me in the long run, but as well as everyone else there.