So let me quickly ask how many of you are working in the context of AI? Can you raise their hands? cool awesome good to know and We all know AI is a big term now, right? You know every the world is moving towards AI everything becoming intelligent making things easier to use The predictions are helping to make Mushrooms are becoming smarter which are helping humans to become more smarter and all industries every company today is Behind AI because they know that if they are not innovating in the space of AI they're gonna get irrelevant in coming days, right and For us what it for us as a design community and designers, right? So we all should know what's going on in the industry and also we should also keep up About like you know upgrade our skills in terms of to become more relevant and we should get into something which is basically more meaningful and creating better experiences and stuff and Creating great products, right? so I'm really thrilled and excited because I have a cracker of panel today Okay, so we have pretty nicely curated have a different we really choose hand-picked great people we brought in here and We have like four panelists today here on to the stage and I gonna call Four of our four of them so we have a person who actually Created the whole AI based community Especially AI ML community and he's here. He's the CEO CEO of a stat up. I request Surya to come on the stage be gone on for class and We have a special guest here You know who is a co one of the founding team member of YouTube kids Who is a person who actually like you know always think about AI? and His all his expertise is on AI he worked on Google home and now he's big-time innovating AI for Transportation solutions at Google. I request you want to come on to the stage big round applause guys and We have one more special guest you know the person who actually Create very smart interesting mobile application modern applications at Microsoft the man that is Mr. Prague come on to the stage and And I have one more guest actually like you know we just requested him today and He's so he's so accepted request in the last minute you know and He's very special because you know he comes from a background of design agency it's one of the world's top design agency called design it and He is doing interesting research on the space of AI in the context of designers and design and I request today to come on to the stage professor All right What we're gonna do is we will make it a little informal and we'll make it you know Little in a plain language. Let's don't get into all techie thing coding algorithm and all of this thing Okay, let's what we're gonna try is I gonna ask questions on behalf of all my friends here Okay, all of them are designers here. We have different braids in terms of you know some people are really equally experienced There are some managers here. There are students and there are different kinds of perspectives Okay, let's keep that in mind and let's be careful. These wheels are rotating. Okay, then if something goes wrong We need AI all right, so What we're gonna go is we're gonna touch base on questions So there will be series of questions. I gonna ask on behalf of them so in terms of to understand what is AI what's going on in the industry and Then what are the skills we require to get transformed and not just that We also want to know you're working at different different industries and in a world-class companies and stuff like that We want to know what you exactly doing it and what are your learnings which my team want to learn from you guys and then I want to Have some questions very targeted to your profiles and we'll end up this panel By your session one session one thing if you want to tell to my audience. What is that sounds good guys? Perfect looks like you know, everyone is ready now So let's do one thing. Let's quickly introduce yourself focus on telling, you know, what do you do where do you work and How do you explain AI in a simple language? Thank you Ranjit for the kind introduction. My name is Surya Puchala. I'm founder and CEO for a Startup called Zeta mine Zeta mine is Zeta is 10 to the power of 21 mine is mining the data So it's basically a big data connotation It is Zeta mine labs. So we are we do a lot of education and then research into developing the systems Including big data analytics and yeah I am I'm also involved in building the community for AI and ML professionals In Hyderabad. I was prior prior to this avatar it was active in terms of for building communities on data warehousing and business intelligence and then moved on as things started progressing My take on yeah, yeah is It is not some it is magic in a way because we are we develop systems that Adapt to the reality of the world without explicitly programming Nice to meet you all So I am a product design manager at Google Currently work in the geo product area geo and work on Google Maps and looking at enterprise applications and Previously I've worked on YouTube and as Ranjit said worked on YouTube kids and also on the Google assistant and Within the assistant I've worked on smart displays Ambient devices that that you can you know put in your home and Have a lot of like learnings from those experiences. I'm happy to share in for me like AI I consider it as a tool and new technology that that is enabling companies and You know people to solve problems in a way that wasn't possible before Similar to the different waves of computing that we've seen From personal computing to mobile computing. I see AI is another wave of computing Which needs you know, we need to be Harnessing that vast potential that AI brings us In a very human-centered way is my belief Hi everyone Like like Ranjit said, I don't do any of the wonderful stuff that you know these guys do but We utilize all the wonderful things that actually they bring to the table and actually we make a living out of it I've been a designer all my life. That's 22 years and counting. I worked across the globe I've solved simple problems big problems small problems currently my I lead a fantastic award-winning team We're part of about 500 people 550 people across the globe My area of interest In this space. I mean I will lie lying if I say that I've been doing this for long, but yeah I'm lucky. I'm at an inflection point where we get to Talk consult with customers very large customers who always talk about digital transformation changing world problems wicked problems and and I think Maybe until three four years back for a designer if you ask, what does AI mean? It's Adobe illustrator, right? So Yeah, I think I think my definition of AI is there's this huge debate about you know, is it good? Is it bad all things? It's all applied Intelligence or applied knowledge you can use it for good or bad.  Right, so I think you cannot actually give a definition of what AI really is. It's good. It's it's it's amazing Like in the early 1800s 1900s when they said when people moved from horse drawn carriages to we all know the Ford story when the car Came in people said all the horse guys are going to die all the horses are going to die No, I think at least there are there are 10% of people here who own more than one car Right the horses didn't die So I think I think it is very powerful as a construct and I think as we go along We will definitely share things I for one definitely have two three amazing stories to share I will share it and hope that you have some interesting takeaways and yeah Hi, I'm Parag So I work at Microsoft and my current responsibilities at Microsoft is about Creating solutions Which and to solve the problem related to mobile productivity, so we build mobile apps and Microsoft Office mobile apps In the past I have experience of working in various system with multinational companies around health care security process solution Education and even some solutions in agriculture space for me AI is about Augmenting to you know, it's augmentation to human intelligence. It gives you Capability to do more like you know that we talked about the industrial revolution Which gives you maybe the physical power to do more and this is about it is adding to a Intellectual power to do more and that could be either the way you interact with devices or the way you make decisions The way you understand anything it just helps you to do it better. So that's like augmenting to human intelligence is AI for me So, okay, let me jump into next question How is UX actually shaping AI? Can you actually provide? Some real context or in real examples from your business, which every day you're looking at This is a toughie Is it okay? Okay. Is it working? Okay the UX portion actually yeah Geeks like for the geeks like me dull it is Predominantly the algorithms which will generalize the behavior and then you know extract patterns from the data Then present it to the user that is what? most of the AI and ML algorithms does and Our teams basically the teams who are working with me they work Working on the pure data to extract the patterns using statistical methods. We call it machine learning methods and AI methods When we develop systems for our customers What we do is we take their data and then analyze we take for example, if it is statistical analysis So by you know, we do things like central tendency, etc. Etc. And what is the spread and these are very very rudimentary basic stuff that we do in order to represent the real world in terms when we Whenever my experiences whenever we do all this analysis, this is a lot of hard work This is also called it's also a part of data science. We call it that means we are trying to do a lot of Experiments and our tools are the data We take the data and then we perform a lot of hypothesis testing and to see the causation the causal relationships or the interaction between various pieces that is happening within the data and data is Encompasses the processes That generates all this data, right? The processes are the piece where The objects that is the users interact with the system. So there is always a middle tier called a UI we call it user interface, right? So the user interface works with the back end In two ways straight. So whenever we talk about This analysis being done the consumers of the analysis is either the data scientist Which is a geek or a consumer for example a consumer can be we as consumers of Amazon's recommendation engine right or we could be consumers of Uber which estimates the ETA of a Specific vehicle coming to you, right? These are all the interfaces that are that how to be built in order to be consumed by the users So whatever work we do at the back end is inherently or Intensically if it has to be adopted or consumed by the users UX is very important In my perspective like any AI based solution will fail Unless it solves or provides unique value to end users So it needs to be human-centered from the get-go and and you as UXers we have the you know big role to play in Defining AI is expressed in terms of the solution to a given problem And you know when we think about like Google Assistant We don't necessarily think of it from a technology standpoint But like what does it help people do accomplish and how are they need fulfilled by AI? So I think like as UX you know professionals. We have a big role to Shape and humanize AI So I think I think 50% of my answer was like literally hijacked by these two people So I'll give it brief. I think yeah, I mean, I'm a context guy I've always been talking and you will find me more often than not To the extent of borderline getting bought context context is all that matters, right? Yeah, there are a lot of things that as we are sitting and speaking a lot of things are happening some, you know People you're getting tracked or you're not getting tracked and all that for me Whatever you do under the hood is under the hood not many people know how a car runs Maybe back in the 50s and 60s people knew people I know I know at least one person who actually built an aircraft in This backyard and I'm not kidding. I can give you the reference and you can see what today Nobody cares but having said that I think like what my learned colleagues have told You can do all of the things, but if people don't consume I'm not even going to use the word user here because it's kind of User I mean there's a big debate in our industry saying should we even and it's an acquired behavior English is a funny language. You cannot find another better word for users Some some of them said customer some of them said consumer, but yeah as people humans entered frankly I mean at design it we fundamentally say what matters to people matters to business and our tagline is simply design What matters to humans? So if you look at the hub and spoke model you run a business business is all about P&L and revenue and loss and all of that Then comes people anything in life, right? But some agencies have stepped back and we are one of those pioneers who I'm not marketing design it by the way I'm just setting context for what we believe in and we say put the human at the center of it Whether it's AI or ML. How can I make a difference in that person's life? From so we call this trans you know Transp-be I wouldn't say you're commuting from on one end of the spectrum. It is basically convenience To criticality any human life can be segmented between convenience to criticality and today I think AI has gone to such levels convenience. I need a Uber. I need to book an air and Airbnb It is convenience criticality.   Probably it's scary, but it won't happen anytime soon Or what are the things that you need to do basically to you know? Mitigate a lot of things even ten years back. You didn't have the technology, right? So I think we guys are at the intersection of a lot of things and then there's a this big debate about you know Dominating the world. No, I can assure you we guys as designers are very safe And we are in good hands and as we go about but yeah How people experience convenience to criticality day in and day out is what matters Be it AI ML or the next things right because we haven't changed the last 5,000 years cognitively And I don't think it is for the next 50. We won't change. I can take a $1 bet 51 years later What happens? I don't know but change is very hard for humans. So context matters So I think the question was how AI is shaping the UX So I think one so I'll take two Dimension of this question one if you look at purely from my experience perspective I think AI is helping us to make the whole experience more and more natural as in It almost feels like as if you are interacting with human So now you have the voice base Assistant and you know you don't have to go through the layers of Graphical user interface you can actually ask and you get the answer you just say said the reminder tell me the headlines and then you just get it without actually Navigating through the layers of interface it is making the whole experience more natural as if the way you are interacting with human whether you Interact with voice or text or even including visuals. So that is one dimension where Interaction the experience of becoming more and more friction free and natural and it reduces the sort of you know The barrier and the learning curve for anyone to start interacting with devices So, you know, you are actually making it more accessible and more inclusive so that more and more people with their limited abilities And skill are able to interact with devices and take the benefit out of it. So that's from my experience perspective the other dimension Which it brings is? The possibilities to solve some of the problems like very real tough fundamental problems Which we were not able to solve very effectively with AI we can Start to think about solving those and these are tough problems in this space of health care or education or agriculture You know, so now with AI getting democratized you can actually even Small players can actually start thinking about leveraging this services and create Solutions to really solve some tough problems. I think there are two dimension one The experience is getting better and natural at the same time it is opening up possibilities to solve some real tough problems Okay, that's great. Okay, let's keep rolling so one thing which my team here my friends here want to know is We have process of doing everything right? You know, everything needs some process or the other way to do it, right? Okay, this is emerging. This is actually growing day-by-day and stuff and It needs a lot of agility and also basically it's needs some fundamentally like, you know trial and error kind of thing, right? I'm curious in terms of because you come from Different development technology and stuff, you know, you have Google has its own processes and stuff Microsoft has is and design it as a agency looks at it in a different way because you know, they have a different Phenomenon of it. We would like to know the process of designing for AI any Development of any system is a Is an initiative or a collaboration between various core competencies Whenever we design systems, it is I talk in terms of only geeky terms, right?  So No, one person would have the range of skills that are required for developing systems that interact with the users or the business Given this context And then we are consumerizing a lot of services for example your geo services, right? The location services tagging the real-time moment. These are all the services which are Happening the real-time and they have to be rendered on your devices Either it is mobile device or whether it is your pad or whatever multiple devices and the way it is rendered is Nothing but the process that happens at the back end and the back ends now Consumes a lot of data and digital footprint that we ourselves have Developed I mean the users of that service have developed So it is very important for the UX developers to understand a little bit of what AI is doing and Then for the year for the machine learning experts and data scientists, they will have to understand What is this service that they are developing and how it is how it has to be? consumerized So it is a interplay between the two So at Google that you know, there are thousands of teams working on AI specific features or you know adding new features that are built on leveraging AI So recently, you know, there's a team across like all the Various product areas within Google that came together and created a guidebook Called people and AI guidebook. So definitely check it out Pair with Google.com is the URL but the Learnings I mean across all these developments boil down to how you design systems and products with any new technology, right? And these are meant to be Not prescriptive, but like, you know, provide you guidelines in a nascent industry to leverage from our Mistakes and learnings, right? What worked what didn't work Whether it is, you know, fairness and bias that might creep into AI systems How you train the ML models and the data that you feed into the models, right? You know the fallback options and graceful, you know degradation of service if the AI is not able to Provide a solution or if the recommendations That AI is making like how can you make it interpretable easily? The reasoning behind like something that's being recommended and also like There is a list of use cases that AI AI is really good at solving There are some use cases that it's not really good at solving. So we are Actively working on, you know documenting some of these so that they could be of use To to anyone outside as well So so I think I think it's His aranjit's question was how do you design for AI? What's the UX aspects of AI? So you don't design I think UX you don't apply to AI for I think in my case My vantage point it's with it's not for for is where the problem happens because Yes, the engine gets trained the engine tells you a lot of things and we all know about the famous target pregnancy story, right? So I'm sure most of you know, but was it a design problem. Absolutely. Yes If if any one of us you me or anybody wearing the interaction designers had Actually, if you had to really think about it, you could have solved that it's simply an edge case, right? Correct me if I'm wrong if x is not equal to y do something and they've slipped it and it so happens that the girl got docked number two You you design with AI AI just is a means to an end as is UX or CX is a means to an end at the end of the day What are you trying to do as a business you want to solve an unmet need or a need and you're making money out of it? And there are consumers and then there are customers, right? So In design it again, like I said, we put the human to the center of everything and then we say that how can I make things better? Everything is a process like he said everything gets distilled So UX is just one aspect of it. You need to step back and look at it from a very systemic View of am I solving the problem? Today in today's day and age. I think a lot of UX is hidden. It doesn't exist Right. You don't know the kind of procurement that no what I did to get you that Vegetarian soup, right? But there's a huge supply chain that is powered and I can guarantee you these are billion dollar Infrastructure none of us know it. So that is where it is going So I was telling Manjeet during our catch-up in the morning and it applies to all of us We are all moving to a world probably the next two three years. Maybe Google's I can predict that but you are reaching We will reach a mass point where? No UI or no UX will be the greatest UX Think about it see how you'll design for that and that's that's one of the wicked problems that we need to solve So yeah, so my summary would be you designed with AI or ML or anything and not for it because technology grows the exponential rate at which These guys get to work on new technologies and tools design doesn't change that way because human needs like I said are Still primitive still primordial still 5,000 years old. So I hope it makes sense So what is the process you know to design with AI and I agree With today on that point that we don't design for AI we design with AI So again, the fundamental is the keep human at the center and I Coming from you know the old school 20 years ago or maybe I did my you know masters in industrial design So that time people used to do industrial design and then people started to migrate into software design and the same set of industrial designer actually migrated to Designing the UI because the fundamentals were same and they were doing pretty good because they were holding to the fundamentals and not really getting worried about Whether hey and now there's a website kind of interface versus you know I used to design a interface for a washing machine or sort of a juicer mixer grinder because the fundamentals of keeping human in the center Keeping them in form and in control is still the same and same is with the AI so now technology is emerging from How completely hardware isolated product to a connected product and you know digital solution and we are bringing more intelligence But the fundamental is still the same you have to keep human at the center and you should know what problem You are trying to solve and what is the overall end-to-end workflow, which you are you know, the you are users are trying to accomplish AI today Again, people should not get carried away with this You know the whole AI and start to introduce AI at every stage and you know all over the place because AI can also do a very specific Job well, so it is not something which can do everything well So like you know the Shiva said there are certain specific things which AI can do really really well like for example Voice speech recognition it can do well So if you have a scenario situation where a speech recognition is the best way to address in terms of you know Enabling interaction you use that to solve that problem or if you want to solve a specific decision-making problem in the entire workflow leverage that decision-making Cognitive services to solve that problem, but it doesn't mean that hey now everything will have a chatbot everything will have a voice assistant and then Because very soon you will if you start to paint everything with AI you will always end up in a situation where assistant will keep saying I don't understand that I don't understand that because it may not have that level of intelligence to solve every problem So what is important in terms of a process is to be aware of the correct workflow to be aware of the Services which you can leverage in terms of speech text language decision-making search and so on so forth Which you can actually leverage effectively to solve a specific problem in the entire workflow If you are aware of the capabilities which you can leverage if you are aware of your users and what they're trying to accomplish Then you can have the correct effective solution I think from a process perspective it is important for you to know what is available and what users are trying to do And what is the right marriage of this too? Awesome, that's great. So Let me ask you one tricky question for all of you guys Okay, and you can debate it you can agree it you may not agree it. Let's see how it goes and Okay, I will do the other way round the question is AI needs data for accuracy and on other side Data is sensitive what is important? Let's let us know your thoughts So Suriya want to go from this side, let's start from Prague. Yeah, I think the AI Can become more and more effective it has more data and the more the data they the better the accuracy So what is important is to maintain the privacy and security of the data so as far as you have system in place Which ensures the privacy and security of the data You know you are in a good situation to actually have it because if you deal with a very limited set of data you are You know the algorithm and the solution will not be very accurate and effective to actually leverage in a larger-scale problem So you have to have data security and privacy in place to build a solution which can actually solve the problem So in my mind just solve the problem where you have access to a large amount of data and where you can actually enforce the right policies For security and privacy and these are the areas where you should go and start innovating So so again, I mean I'm going to talk for and against and you know, sorry because I don't want to Be with my core speakers just kidding. So so yeah, I think I'll ask a question I mean, it's not a trick question when it posed a trick question, but I'm asking a trick actual question to you how many of you are on Facebook Wow and Me I'm not I don't even have an account. So that's why I asked so It has got not got anything to do with data and privacy. I just don't have so Do you know how many people beyond your seven degrees of separation?  Does does anybody go to bed getting you know, I don't know who's going to see it Who's does anyone get into that situation? Can you put your hands? Okay, so you get scared about it. Okay, there's one person out of the hundred people here. So negligible So the point is There are regulatory agencies there are activists There are people are people are cut from different fabric data and privacy is just that those are English words to me Unless there is a context to that In a large enterprise system like take other if you do if you anonymize other data You and me are data, right your name. You're just a record in the you know database Again privacy if people are worried about privacy people should not be putting Forget the goldfish even their fishbowl because today's technology can actually figure out many many things That you are not even aware of but people are okay, but it has its pros and cons The the fight is all about am I using this again using the SWAT for good or for bad? Privacy again is very relative. I think I think all of us here the speakers the panelists on all of that Whether we like it or not one of the conditions that they said this give me a Twitter handle I created a Twitter handle just for this Okay, and people so you have to define the level the fine grain is off If you are okay, you know if you're okay if the whole world knows that you like pink versus green and you have no worries about it Please go for it But then don't get don't fret out saying some guys gonna come behind There's a man. There's a guy who's anti green or anti blue and he's gonna come and dominate telling people convert No, that's not gonna happen So what I'm trying to get it is data is data you can't do anything with data data has to be treated Data has to be converted into information and then that information branches into two things. It's just assimilation information like You are XYZ that doesn't change right and then there is actionable information because you are XYZ Some agency some company some business can act upon it right then information becomes knowledge Most of them think they were out there, but none of us are at least I don't think I have the knowledge and then the final trans transition from information to use a go to wisdom Basically, we die and go up. That's wisdom. So Long story short Don't fret about data and privacy and you actually lost it all of us have lost it customers Have lost it to the extent I think most of Microsoft and most of Google actually know more about us than anybody else a simple thing is Gmail your Gmail knows more about you Than what you actually know about you So don't fret as long as you're not done anything unethical or non-regulatory. You should be happy is my take I Personally think I mean privacy and security of data is really important. Maybe like not from your own like as a consumer standpoint, but When like bad actors try to you know make use of the data for you know doing bad things, right? So from that point of view, I think like we need to Take it seriously Approach or look for solutions, you know that can prevent as little data usage as possible, right? And and it's you know, this technology is like really nascent and one of the approaches that people are taking is This aspect called federated learning, right? You have really powerful smartphone devices that are capable to run like ML models on the device So with this approach like What you know people are trying to do is run the ML models on the device itself and The results get pushed out to the centralized server and not the data So from that point of view like anonymized results Help train the the larger system, but your data is still on the device So they are there could be like solutions or approaches to to this where you can still protect the data sensitivity and privacy But still achieve the results that you want to Surya, I have a long story because I work in Predominantly work with data so those Who have the Facebook accounts or who is browsing on the net? This is one thing that I can say about it. There is nothing like privacy anymore. We don't live in a world of privacy For example, what if I were to be able to Calculate your IQ based on the interactions you do on Facebook. Would you like it? And if so, who would be the consumers of it? Correct, that is one and we are all Google is found on ads, right? The type of searches that you do, right? So I pretty much can understand your digital footprint and the behavior that you exhibit and Then here is the great thing about AI and ML We've AI and ML algorithms will be able to predict and prescribe recommend wonderful things for you because in the age of digital digitization of all these services We are our lives have become infinitely easy That is through the wisdom that is that all these algorithms has gleaned from a similar Billions of users seven hundred one point two billion users It is the wisdom that is gleaned from this, right? And this can also be abused by a few bad actors, right? For example Stalkers can be there or people who can take your identity Identity theft it is called and you can also be surveillance, right? For example for a For police or any crime detection agency without your knowledge, they can still spy on you. Would you like it? Is it good for so the country laws laws of the country and Scope of the country's Over the other people cannot be controlled in such setup of social media and what we are doing So privacy is completely lost at the same time we have to protect the way it is the owners is on us To protect our own information to the extent that is possible But for all the services that we get I think it is a great thing So because you have a mic so I want I Want to ask you one question especially like you know, you are really really passionate about I know that you know, so Surya is Focusing more on speech analytics, you know, so he's so passionate on it. He's doing a lot of research on it He built a lot of products and service. Why don't you tell? Hello quickly on that. Okay So when I spoke about it, you talked about passion, right? When we speak about something you can pick up Whether I am passionate I am interested in that talking about that aspect and things like that because you're watching me The tonal differences that I have that is that's the signal that you're getting as well as you are also watching me Right, that's the visual signal. So those one is auditory signal and there is the visual signal so any AI system is Is actually modeling the real world around us and picking up this signal and integrating them to Make certain decisions. So in my experience, I have developed a speech recognition system Not speech Speech analysis systems by using Google speech API as well as Emotion API. So Google must have spent Billions of R&D on using and developing that API, right? We they charge me for it Hiftly and there is an Emotional API which is also developed the solution what the solution does is when all the most of the businesses B2C or B2B businesses, they have call centers and We have BPO's here, right? A lot of BPO's Hyderabad's progress started from BPO's So they have call centers and most of the call is information lot of information is Embedded within their archives. It is never culled out and then you know, it is never leveraged So what we try to do is to analyze the speech figure out what are the patterns? What are the pain points? What are the trends that are happening? When the calls come through and then identify the major topics of interest Alert the management so that they can be at this. That's what the solutions do. So Shiva you actually developed a lot of Home and all of those things smart devices stuff and I also know that you know you Focused a lot and defining those principles and you know planning the way processes itself. Why don't you tell? Few principles which you use for making your product successful Sure So for Google Assistant overall like we have three principles and then I'll talk about like the smart displays, which is Entirely new surface. How many of you are familiar with the smart displays? Not many, okay, so I'll touch a bit on that But for Google Assistant overall, you know, we have three main principles one is You know speak like human but don't pretend to be one because it has, you know, various limitations that brings up and the second one is Always be there as a sidekick, but don't come in the way and then third one is Be smart, but then also keep learning to get smarter through through everyday interactions And when it comes to the smart displays, you know it's a brand new surface or computing paradigm and Have folks use smart speakers or seen them Can you raise your hands if if you have used or seen smart speakers So the the idea of like this smart displays is to add this another modality to Assistant interactions where there is also a visual medium in which the assistant conveys information to you And the idea is that, you know, these displays can be ambient displays within your household and help you proactively Surface the right information at the right time in the right context And overall be helpful, right for this like, you know, some of the principles that we've developed around You know when a assistant or a smart display lives in your home Home being a communal Set up the device needs to kind of understand the preferences and the needs of the different household members and adapt to that experience And the second one is it also shouldn't come in the way and not be distractive So it should blend into the environment And not be visible unless it's asked for And the third is, you know, it has a lot of abilities. It's always on can be proactive and You know remind you of things So provide value to the to the household in general around getting things done Yes, same question So let me ask you this question It's not same question So pretty much covered it so I know that that's the reason I have a separate question for you You know, I am sure like, you know, all my friends here are curious about that, you know I know you are in between writing a research paper on Will designer jobs will take it by AI or not? Can you tell more about it? Okay, so yeah, I mean these guys are talking about funky stuff But I like to touch upon things that basically make us live in fear It all started. I don't know the time chronology. There was this famous Ted talk Where the guy said very famous guy. I'm not getting to know his name I think his Ted talk is more famous than his name because it was very controversial He actually went with mathematical accuracy and said by 2030 about 2 billion jobs will be lost Which technically is about 60 70% of the current employed population and we just have 11 years guys Please update your CV So that that's set in a lot of you know controversies debates across reddits Gets in all of that and then you know and then a lot of designers started thinking about hey Hang on am I part of the 2 billion people who are going to lose jobs? I mean not well You have a job and you might lose it But so rather than taking a world problem that Google and Microsoft can solve I think some of us humble mortals can basically have a build a POV on how does it impact me as a person, right? Because design is all I've been doing and design is all I know and I have no intent of changing my career at this point in my life So then that lens was our design is going to get affected too So the resounding answer was maybe yes, definitely There was no maybe no to begin with and I'll give you some real-world examples of how that is happening So again, if you remember I said we have to work with AI or any of these emerging technology technologies and not for How many of you have heard about the grid Not a trick question. Please Google up grid about a couple of years back There was a school Silicon Valley startup that came up and said hey, you know give me four or five pieces of context I will build a website for you all the website designers in the you know in this room. You lost your jobs right away, right? That didn't happen While that was happening Adobe came up with this it's since I framework unfortunately not many people actually went and got their hands dirty How many of you work on creative cloud rise of hands, please awesome awesome So interesting how many of you have used the content aware tool Okay, four or five people can so five percent So so so do you know at the heart of content aware tool is tremendous elbow grease Mental finesse of people like him who actually abstract models train the system change that into mathematical models And from from a designer perspective, what is content aware tool? If you have a photograph, you know with your gold pet goldfish and probably a neighbor You know content aware knows there is a human element in this picture that I cannot crop like it may sound very trivial But it is tons of elbow grease. There's already AI in our jobs. Is it is content aware going to steal your job? No Yeah, and let's move on to Parag Parag We know that you know you guys has solved Problem for midwives With yeah, can you tell a little bit quickly? Yeah, so like I mentioned in the beginning, you know, there are two aspects of AI One is the experience you create and the other is the problem you solve and AI gives you possibility to solve some real tough problem and Microsoft as well in India as well, you know, there is a part of a digital India initiative where Microsoft is trying to solve a fundamental problem One of them is around I'll take very quickly two examples one is around agriculture where For farmers in India The yield is a big problem in we are like 250 million farmers with only 46 percent You know the land which is Properly irrigated and we have the second largest tractable land, but still the yield is very low so here was opportunity for To actually leverage AI to inform farmers at the right time as to when to sow the seeds and Based on what is the condition of the soil? What is the what is the condition of weather and what kind of a crop you are planning to sow? So the simple solution which collects a lot of parameter around the soil weather condition and the pest condition and the crop condition and Gives you a very simple and the design and the experience here is what is the experience we're talking about the farmer? Just get a sms on his feature phones They actually don't even need a smart phone to experience is very sort of a valuable inside And you just get a sms that you need to sow seed after three weeks And if you do that then you will get the you know the better yield of your crops versus the other farmer who didn't have this inside Went with the conventional wisdom of sowing the seed three weeks ago when the crops came They had the farmer who followed the advice at the 30% more yield in the same sort of a land condition in the same weather condition This guy's got 30% more yield That's a very simple intervention of AI which can lead to a very high impact and the experience here is Really understanding that who are the user and what is the best format in which the information can be delivered to them So that they can consume and take action So we didn't build any great like a you know chat bot and things like that It's a simple sms which comes to you at the right time you just see it and take the action This is one of the example of how you know AI actually creating impact their other example around health care where? The blindness is a big problem in India and there are 55 million blind people And then there are 70% blindness can be avoided if detected at the right time And so what AI model where? Microsoft is partner partnering with the local hospital like LB Prasad here and globally with other partners too You know predict the the outcome of the surgeries and predict in advance that if the corrective action is taken The likelihood of success is high so that you can take the Intervention at the right time So again, how do you communicate that information to the doctor? How do you communicate that information is to the patient is the user experience part of it? But the possibility of actually solving this problem is huge. So here are some couple of examples, you know from the current Experience which we have gone through there are more but you know if time permit we'll talk about that I think that's great. I think I know so you guys are doing a tremendous job here So okay one thing which I also want to give a couple of questions for my Audience here before that, you know one question, which I want you guys to quickly tell one thing What the size in front of my team here in terms of you know, so We heard that all of the park designers said they're evolving. They're ready to learn and stuff like that So let's look at the two three years context and guide us, you know, what are the skills required? How do they can upgrade themself so that you know, they have a meaningful careers and they are to the industry mark any thoughts I would say come and join our executive education programs simple solution Anyway The field any of the systems that we are developing currently They are multi-disciplinary in their nature So I know a lot of you may not be Grounded very very solidly and yeah, but to to realize what type of use cases that are available out there in the world and the current Systems that are built in Yeah, I particularly any of the consumer big big Behemoths like Amazon's or Google Google services Microsoft services Just to be aware of what's going on the world will keep you on your toes and then that provides the context for their learning My advice would be you know to understand the capabilities and limitations of AI and see how It can help you with your work in solving in user problems So, you know, it's amazing technology with huge potential, but use it wisely and humanize So I think I think most of us have just one minute to answer this question So I'll keep it brief. I think I was touching upon in the previous answer as well, right? AI is doing fantastic stuff for us as a community as designers don't fear not fret not your job is secure But having said that figure out how you can embrace like automation, right crop cropping images building some things There are a lot of things that pieces of code and can actually do much faster than this in our line of business 80 20 80 percent of the time is analysis synthesis Trying to figure out the right solution sets and then solutionizing so Look at this as a blessing. It'll free up a lot of your time In production time focus on things that you do best and let let let the automation actually do what basically tempers you So, yeah, we won't lose jobs. So you're saying, you know, 80 percent is more analyzing research Thinking what not and 20 percent is designed. Can I analyze that way? Yeah, because in any I mean, I'll just take another minute in so the one of the biggest problems with we designers is No matter how trained we are no matter what we are all of us have this. I Think it's evolutionary that we jump at the solution Yeah, you don't even know if you're solving the right problem So I think technologies like these will make you think and you can be rest assured that I can still spend another eight Trying to figure out this agricultural problem rather than getting into a debate of should it be three screens or four screens? So that's what I'm trying to get at So very quickly two points one stick to fundamentals Keep human in the center. I can tell you from my experience when you know when we used to design enterprise applications and the websites Then there was this boom of mobile So everything has to be mobile and then people were like going credit Hey, make a mobile app make a mobile I mean, you know, there are not everything has to be on the mobile similarly not everything Can be solved by AI so just keep human at the center be aware of the capabilities I can offer and then figure out what is the best solution. So that's my Awesome, that's great


The stuff that I love to do with him was to do with the nature of your own mind. He's got this amazing talk called death in the present moment. It's an hour long. It's like 12 years old. It's just outstanding. He just explains that a lot of your life is going to be spent waiting for the next moment to come. And when that moment finally comes, you'll realize that it was the moment ready for your death. People are always looking past the present moment's shoulder, just peering past it to see what's coming next. And you will realize when someone that you care about dies or you get sick or someone close to you get sick that you wasted your time thinking and worrying about things that ultimately didn't make any difference to you. And we all know that this is coming. We are all able to prepare ourselves for this to happen. And yet people don't decide to fix it.