for tuning in to our You Are Home Live tour of the Northwest Quad. My name is Channing and I will be showing you around today. I'm a senior communication major here on campus and I'm from Springdale, Arkansas, which is right next door to Fayetteville. So if you have any questions today, please comment them throughout the video or even after we go live and we'll be sure to answer those questions for you guys. And behind the camera today we have Christopher. Yeah, hi Christopher Spencer. I am the Assistant Director for Marketing and Strategic Communications here at Housing and it's going to be Channing and I walking you around the quad and answering your questions. So be sure and let us know if you have any and also kind of where you're from because we're curious. I'm from El Dorado, Arkansas as a matter of fact. So where are we going? So right now we are under a pergola, a nice dining hall for any residence hall on the north side of campus, heard it's really good. So be sure to check that out. There's lots of like little stations where you can say, hey will you mix and post up for me? Yeah, and they make it in front of you, which is super cool. Actually, Clark right there. That's Clark that we see right behind us. Then Harding is behind us. Yes. We can't see how far in the world which is super cool that we have. I don't can't grab anything on the go. Really short walk away. Pat Walker Health Center is back there too. So if you have any flu issues or any colds that pop up on you, you can always stop in there and your student fees cover a lot of that stuff. Huge lawn behind you. There's a lot of stuff there. Yeah, you bet. Shall we head inside? Which hall are we heading into? It was our FOB system. You'll have to go downstairs in your hall and FOB them in because not just anyone can come in the building.  Yeah, this is a really nice community space. There's a pool table and a ping pong table. Do you play either of those things? Sure. But if you ever want to rent out equipment like ping pong, paddles, pool sticks, stuff like that, that will all be done at the front desk, which we are going to next. We're going to visit the front desk of Morgan. Hey, can we say hello to you? Hello, how are you all? I'm Christy Rollins. I'm the admin specialist. I take care of the quad and I actually take care of full computer as well. Fantastic. Fantastic. So what would be some of the things they might come and ask students who are coming here? I take care of the check in and check out. I get all the mail packages for all six buildings, all three halls. I get questions about their mailbox and how to open it, our mailing address, any questions about moving or move out that pertains them scheduling it online, taking care of their keys if they lose their keys. Good to know where to go. So I'm the central desk for all of that. Fantastic. You're in good hands if you're hanging out with her. Thank you. You're welcome. And if you're not sure how to open your mailbox, there are posters above because they kind of use like a locker combination style. And if you're like me, it's been a while since I've used a locker. So if you forget, there's signs. We have about 20 people tuning in right now. We'd love to know where you're coming from. I think we're going to say hello to our CRE. So we are lucky to meet you. Joey. Hey, what's going on? Doing well. My name's Joey. I'm a CRE for the Northwest Quad. A CRE is the coordinator for essence education. Basically what that means is I oversee these four buildings in the Quad. Gatewood, Harding, Moorinen, and Clark. And my office is located right here behind the mailboxes. You've got a lot of, what are they called? Door decks on there? Any that you would point out to us? I don't know. They're all kind of my favorites. I have about 200 from the last five years now working here as life. Oh gosh.  There's a little store in my office. But those are the best ones. I like them. Yeah, yeah. Amber from Friendswood, Texas says hello. Hey, Amber. Amber, glad you could join us. Will you come along with us while we take the tour? Yeah, thanks. Appreciate it. Oh yeah, let me check that out. Do you happen to know who decorated that? Yeah, so our camp assistants right now are the ones that went around and decorated all those. But during the year, our Marines will do those. Okay. Nice. They put a lot of like, typically these right there's like, aesthetically pleasing. But normally at a school year, they'll put a lot of like educational information on there like, hey, like, there's some resources or just like additional information that you just need to know. Yeah. It's just kind of like a one-on-one guide. Joe, you can say hello to Hannah from Little Rock. Hey, how you doing? All right. This is a lab, which is a great resource for printing. So every student will have a $35 printing quota and please 750 black and white pages. I've never went over freedom to print whatever you need for class. So that's super convenient. It's right in the residence hall, so that's awesome. Is it true that people use it from other halls too, in the nearby area? Yeah, you can use it on campus. So even if you have a friend that you need to come over here, they can go print stuff off here as well. Yeah. And it's open from 6am to 11pm. But honestly, they do a little later for y'all. Nice. Indeed. Perfect. And then recycling is on most of the floors, is that right, Joe? Yes. We have a recycling bin on every single floor. It's usually in giant carts. You'll see, I think there are three carts you'll see. But we also have these on the first floor of every building. We see these if you need to break down your boxes or need to recycle your cardboard. We ask you to break it down. Don't just leave the giant box on the TV. You know, need to throw it away from you and break it down and put it on the first floor when you see these little bins. That'd be a great help for all of what I say and I'm even sad. They really appreciate you guys doing that. And during the move-in weekend itself, I think we have special designated areas for cardboard. Yes. So that will all be outside. Because there's a lot of cardboard. Tons of cardboard. Yes. I played violin once upon a time when I was really young. What about you, Joe? Are you playing instrument? Oh, no. Channing? No musical bones in my body. Okay. So we'll show off that there's a classroom, I think, here. Pretty convenient. And if you end up joining Leed Hogs, that seems to be where we'll meet at 6 o'clock every Monday. What is Leed Hogs? Yeah, Leed Hogs is a great opportunity for refreshment. Well, it's not just for refreshment, it's for other classrooms as well. But it's kind of like a startup, you know, organization to really gain additional leadership skills and get more involved on campus. I supervise the RAs who help me run the Leed Hogs for the Northwest Quad. There is Leed Hogs for every building. Okay. Yeah, great. So it's a great opportunity if you want to evolve the voice of the building that you guys give you funding to write bills to make all improvements and put on programs. Like government? Yeah, it's kind of like a whole government. Wow, very cool. And where are you from, originally? I'm from Canton, Georgia. Yeah, so I just moved out here last May after finishing up my master's. Okay, what did you study? I studied civil engineering and undergrad at Kansas Hall State, and then I studied higher education at Perse. Oh, big one. Yeah. Oh, I love Fayetteville. It's a great area. Got basically everything you need. Sure. Obviously, yeah. So I really appreciate it. I thought I'd point out that you were moving out of the common area here and into a residential zone. So you had to use your fob to get in here. Yeah, so fob would be one of these little great things. It would be a little black circular. We'll give you in addition to your room key. That'll get you into access into the residential side. As you can see in Morgan Hall, the first floor is like community space. We have a dining hall, the rest of the buildings. You don't need to actually fob to get into this building until after midnight. Just because it's this area, but you'll need to use the fob to get into the residential places. Okay. Yeah, that's the explanation. So what floor are we on? We are on the second floor of Morgan Hall. Okay. Let's see what we have here on the floors. So how would you describe the Northwest Quad community? I would say it's like, well, the best homeless I get from the residents when they're really enjoying living here is kind of the privacy they get. The privacy? The bedroom, which is one of the few places on campus as a freshman you can have that opportunity. The rooms are spacious. They only have to share a bathroom with their suite made next door to them. They have a nice little living room. Every building has a community kitchen in case you really enjoyed cooking and a little lobby space. They also really love the convenience of living in the Northwest Quad. We got small mart in the bookstore right across the street from us. And it's not that far from the union. And we have a dining hall inside our residence also. It can be that kind of self-contained. So right now we are in a little kitchen area. It's super awesome. You don't want to bring your own mini fridge. You can use the full fridge. Just be sure to put your name on things so we don't get too thin. Yes. Standard refrigerator etiquette applies. Yes. And students use this space for? A good bit of the students use it kind of like a study space typically. We have these in the little study rooms in Morgan Hall on the third and fourth floors. But usually I see them to come over here and study. They have their own living room in their room. So they usually use that space if they want to like watch on the TV. But occasionally we'll do a small little programming out here. They'll already sit out here and have a little like on an office hours meeting and talk to them. We got a question from Bill. And he's having a little trouble connecting to it to this thing. But he wants to know how tall the beds can lie from the floor to the bottom of the bed. And we will get to that question as soon as we're in a room. Yeah. Thanks for asking the question, Bill. And how soon after the tour will this be available on YouTube or for review? Usually 24 hours. We get it up within 24 hours or so. And Channing, you're in your last year at the university. Is that correct? My last year. Yeah. What's next for you as a graduate? Try to get an internship and see. Sure. Very good plans. Yeah. Okay. We're going up to the third floor. Correct? Yes. We have about 30 people tuning in and let us know where you're from. We want to call out your city. notification when your clothes are done. So you don't have to tell you automatically, which is awesome. There's also, that's a good tip. For sure. Janet from Little Rock says hello. And so does Jaden from Springdale. And Jaden. And Carmen from Pocahontas and Dean from Little Rock. We have a lot of Arkansas folks here. We're covering the state. There we go. Yeah. And that was changed. You do have to bring your own detergent though. But just bring clothes, detergent. Here we go. Yeah. Any thoughts on laundry? Are you a big laundry guy? I have my own. I live on campus. I have my own apartment and laundry. There you go. So pods are highly recommended. Yes. We feel that those are just clean and easy to use. Let's see. Yeah. So that really, and bringing your own detergent, of course, yeah. Maddie from Fort Townsend, Oklahoma. So yeah, I've got a couple of people tuning in. So we'll go look at a room now. Is that next? Okay. There are also trashes located on every single floor. The most part. I see maybe one floor is the same trash. You just have to go in steps. Which is really nice. They have a gear. You don't have to walk all the way outside. They've got to serve it the way you're trashing. Just go straight down the hallway. Down the trash. So the floors are carpeted here. Are they carpeted in most of the halls, Joey? The hallways are all carpeted. But thankfully the bedroom is not. Okay. Yeah. 216. So this is your room. Welcome in. Yeah. All right. Thank you. Guess what? Hannah said that's my room. All right. We picked the right one. All right. We picked the right one. Hannah? Yeah. Yeah. This is your room. Yeah. So we give them a nice circular view of that. Yeah. Nice view. This is towards the north. And that's the parking lot. Joey, there's a question about is there a laundry room on every floor or just one per hall? No. And I think it's... Go ahead. Yeah. So Gaywood and Harding have their laundry in the first floor. And then Morgan and Clark, they actually connect... like the buildings connect to each other. So you all have a laundry... there's two laundry floors. They have laundry on it. And so that's the second floor of Clark, which connects to the third floor of Morgan. And the third floor of Clark, which connects to the fourth floor of Morgan. So, yeah. And after two weeks here, they'll totally know what you mean by that. Yeah. Yeah. They'll see what I mean by that. They'll see it. But yes, there's plenty of laundry. Now, we did get that one question earlier. I want to be sure we addressed that. He was asking about how tall the beds can loft from the floor to the bottom of the bed and what increments the bed may be raised. Okay. So, we're really talking about lofting the beds and kind of maximum height and increments of height. I don't know... we can address that as best we can here by measuring, but we may have to follow back up in the comments to make sure we get that completely answered. Well, let's go ahead and take a look and see these beds. Yeah. Yeah. Which comes with a desk chair. And... Would you mind opening the drawers? Yeah. I think it's underneath there. Yeah. So, these are big drawers. Yeah. They go back pretty far. So, that's nice. A little wardrobe. Mm-hmm. To show you. Super nice. So, you have the rod up there and two drawers underneath. Mm-hmm.  So, that's all you want to put pictures or, I don't know, reminders for class. Greg has a couple questions for us. Yeah. He's asking, does each person have their own closet? Yes. Yes. Are there drawers in the bathroom cabinets? And, it's about how we can go take a look if we're not in the bathroom. Yeah. So, each resident has their own wardrobe in here and also closet out the hallway. Yeah. But, which does lock up. So, a ton of closet space. A ton of closet space. Yes. That's it. Are there drawers in the bathroom cabinet? Yeah. I took two cabinets under each sink. Mm-hmm. So, that's good to know. We also have a little rack up here for hand towel on both sides. And then asks, this is Greg. How many walls have outlets? And, as far as outlets go, I'm sure there's quite a few in the personal room. Okay. So, if you have any hot tools, you have that. In the rooms? One per wall. One per wall. One per wall. And then some in the common space too, I would imagine. Yeah. Yeah. And then asks, how many wall, oh yeah, so height from the top of the wardrobe to the ceiling. And I would imagine, we're talking about right in there. Yeah. Yeah. Thanks for the assist here. Let's see if you can go, can you go from the very bottom, just shoot it up there all the way? Yeah. There we go. Works. See if you can make that work. 25 inches. 25 inches. Okay. And then the height of the chest of drawers. And I'm assuming the chest of drawers would be, yeah. This one. Mm-hmm. This one is. Okay. 30 inches right there. Yeah. And then Dean asks, what are the dimensions of the cabinet under the sink? Okay. So we're going to grab that too. Yeah. Yeah. Now you want the height. We want the, yep. The dimensions of the cabinet of the sink. So yeah, basically height. The height is about 22 inches. To the lip there, is that right? Yeah. To that lip. Okay. And then do they have space underneath that they can go into? Like is it, go underneath the lip and lift back up again? Okay.  And then you might have given us a cross and a depth. So, in all three dimensions. Thanks. Also about 29 inches. 29. Okay. Yeah. And then the depth in this direction. 22 and a half. Okay. There you go, Dean. Amy asks, are the ceilings 8 feet? And most of them are 8 foot ceilings. Do you mind if we, can we try to get a measurement on the ceiling just to make sure? Yeah. You can work together there. Yeah. Perfect. 90 inches. Do the math. Divide 12, right? It's right around there. We're not math majors. But 90 inches divided by 12. And then Addy asks, if the bed is not lofted, what is the height of the space under the bed when it's not lofted? And we have, this bed doesn't seem to be lofted, so it's a good example. And they can move the bed up. Yeah. Each little notch right here. It's about three inches, if I recall correctly, between those notches. Yeah. Okay. And so, and another thing, the person who's asking about the beds and stuff like that, you can get these beds lofted on top of each other, so it can be like, not a bunk bed, but you can loft on top of it. I definitely recommend if you want to do that before you get here, you can. You can just fill out a maintenance request online, ask for room, and then say, I want my bed lofted together. That way, when you get here, you don't have to do it yourself. It's a little nice, a little easier to move in progress for you. And if you do get here and you want to go ahead and loft it and do it yourself, you can just come to the front desk and ask for some bed lofting pins. Sure. And you go to housing.uart.edu, fix it. Correct. We'll get you to the maintenance request you need to fill out. You have to do that by the end of this month to guarantee that they will loft your bed. So, Annie, ask if the bed is not lofted. What is the height of the space under the bed? Yeah. That just depends on which notch you put it on. Sure. Yeah. So this particular one, which is at what, the fourth or fifth notch? Maybe the third notch? One, two, three, four, five. Yeah. Just go inside on there. Yeah. This one to eat or to the top is 25. Okay. That's including the mattress. So, what about to the, just the metal? To the metal of 18. 18 inches right there. 18 inches. Okay. Let's see what else we have here. When the bedroom door is open, how much space is between the open door and the desk? So, when the bedroom door is open, how much space is between the open door? Oh, right here. Seven inches. Seven inches. Okay. And then, let's go ahead and close it real quick and try that one too just to give it both. Yeah, sure. We like these questions. Thanks for asking. 41, 42 inches. 42 inches. Okay. In this configuration. Now, keep in mind, all the furniture is movable. So, you can move this as you wish. Okay. Hannah asked, could I get a quick glimpse of the room beside that one? So, I think we can go one more room over. Okay. Let's go ahead and do that real quick. Yeah. So, you're going to share two towel racks as well. Which is nice. And you're definitely going to want to keep this clean yourself. We do not come in and clean it up except once a year. And you can maintain that with you and your roommate. Yeah. Okay. And then we'll go ahead the one that we were and then however you want it. Perfect. Okay. We've got a few more questions coming in. Yeah. Alicia asks if we could get the width of the small side table under the desk. And that's the small side table under the desk. Yes. Is 16 inches I would say. Okay. Yeah. Also the dimensions of the space between the bed and the desk. And that's kind of pushed back flush, right? On that side it's pretty flush. Isn't it? Yeah. This from here here is 31 inches. 31 inches. Okay. There we go. Greg asks does each bedroom have an individual thermostat? No, it's just for the and it's located in the common area. Okay. There's that thermostat. Awesome. We also have can you use monkey hooks on the walls? If you're talking about command ships and everything like that I highly suggest not doing it just because unless you if you do it please please please read the instructions because if you do not you will tear paint off the wall and we do not want that. Because there will be a charge there will be a charge that. So if you do do it and you do it correctly you should be fine when you take it off as long as you put it on correctly and do that but I still recommend not using command strips. They can be a bit of a challenge with their paint and everything like that. Well that was a good number of our questions. Feel free to hit us up with more questions if you have them we'll take a final spin around the community room here. Have you seen how people decorate this room? I mean yeah I mean pretty normal stuff where does the television usually go? The television usually goes right here. Okay. Yeah. Because it's right next to the cable box right there. Right next to the cable box and the internet port. Yeah. So Greg assisted here and said you can use monkey hooks he verified it with facilities director just again the caution there is that there will be any damage to the wall. If you use them just as as he said if you use them correctly it should be a problem but be aware. Yeah.  Any fringe right here? Oh yeah that's perfect. Some people leave the bar school right here or they put it on the side of it but there's a nice little space that any fringe can fit. Yeah. Fantastic. And cabinetry right there and more cabinetry down there. Absolutely. Alright. Well you have anything to say to the incoming students so I'm excited for y'all to get here it's going to be an amazing year. Yeah. Very excited. Alright you might sign us off. Thank you so much or sorry movein.ur.edu and you can see the pool so maybe you are come live dedicated to the dining halls is that correct? Mm-hmm. Yep to dining huh? I think we'll be on the south side of campus at the in the room in the renovated Pomfret space. Oh. Alright thank you.


But since you apologize, please enjoy your time in Japan. These pranksters are going viral for harassing Asian people in Asia and in America. And honestly, it's just striking a chord with the community. So we're going to talk about these two viral clips. Yeah, we're talking about two different clips today. One was on the Tokyo subway. The other one is on a beach in America. Let's run the clips. Hi, I'm Saki. You know why you do this. Pearl Harbor. Hiroshima, Nagasaki. Hiroshima, Nagasaki. You know what we do to you. Hiroshima, Nagasaki. We destroy it because you don't know how to behave. We're like, we're like, we're like, we don't understand our power. You don't understand. Hey, you're like Hiroshima, Nagasaki. You know, you know Hiroshima, Nagasaki. We're going to do again. Hiroshima, Nagasaki. We do again. You're from America? Yes. You're from America? Yeah, you're being obnoxious. You know what we do to you? What do you do? We will do again. Do what? Hiroshima, Nagasaki.  Do you think I'm Japanese? Where are you from? I'm from America. Where are you from? What's your name? Texas, buddy. What's your identity? I'm Korean. Then sit down, brother.  Korean War, you know what happened to you. Don't touch me, brother. Don't touch me, brother.   You said to me, you better move away. Just calm down, man. You know what we do.  How many subs do you have? Bro, I'm 1,000 subs right now. Nice. You know what I'm making money from this. Sit down, brother. Enjoy. I'm just saying. He's trying to do nothing to me. What? Sorry, I just seen you over here, and I just thought I had to stop and just ask you if I could get your phone number. This was my husband. Oh. I'm your husband. I thought your record gave us friend or something. What's going on? It was just a joke, sir. You're bothering people. Why? Why? Yeah.  For what? You're harassing people. Was it because of my shirt? No. Dude, get out of here. Hey, hey, you can't. You can't. He assaulted me. He took my mice. $600.  Hey, you know, OK. You're the one that's here. Have you ever trust past before? Yes. Shocked. I've been from everywhere in the world. Is everyone getting trespassed or just us? Just two. I'm sick of these pranksters, man. Everybody hit that like button. Check out more episodes of the Hot Pop Boys as we talk about the comments section. And also, what are some other things that Asians could do or could have their kids do that might prepare them for more situations like this? I'm not an expert on it, but I have my thoughts. All right, let's get into the comments. Somebody said you got to be another type of clown to visit a country, get your passport ready, just to be racist to those people. And, Andrew, I got to be clear here, Andrew. Logan Paul did this exact same thing, too. Yeah, I think people like messing around in Japan because they know that Japanese are so calm and polite and clean and organized. They're all about respect. And they are not an outwardly aggressive society for the most part. So of course, you can get away with a lot of things. I do think Japan probably overall is tightening up on these things because the pranksters are ruining it. And guess what? You got to clamp down. You can't just have people running around disrespecting everybody like this. Somebody said, oh, this was so disrespectful. It made me embarrassed and cringe as a fellow black person to watch him do this. I can't believe it. Yeah, obviously, I know why this person left this comment, but they don't have to speak up for all black people or whatever.  Right, right. We don't claim them. Yeah, don't worry. You don't have to claim them. He's not claimed by anybody, OK? I'm sure a bunch of Somali Americans would be like, yo, I don't claim this guy either. Somebody said, I was really hoping that Yakuza would take him on.  How come he doesn't pick on those tattooed Yakuza and Harajuku? And nobody ever picks on badass, tatted-up Asians anyway. The truth is pranksters don't dare to mess with people who outwardly seem intimidating. Now, I want to say partially it is a race thing on why these two clips happen, but I don't think it's only that. I think it's just that I guess these pranksters are reading these people and scanning these people as unintimidating. However, there are people who actually go into the hood in America and prank people, but it's in a different way. They don't do it so the audience can watch them essentially bully or pick on somebody in a kiddie way or adolescent way. They do it to get an extremely uncalibrated, violent response from the people in that environment. Yes. I've seen those clips. So it's almost like you're picking on people expecting two completely different reactions. You're picking on Asians expecting that they'll turn the other cheek or get scared and you're picking on it for the other way. Somebody said, I really applaud this Korean American tourist for standing up for the rest of the Japanese in the subway. Yeah, no, I thought the Korean American on the subway did a good job and I actually think this Asian dude at the beach, him throwing the mic, I thought was good. Better than hitting the kid, taking the mic and throwing the mic into the water ruining his equipment was much better than actually hitting him because at the end of the day, you do want to watch out who you hit. Somebody said, if you watch the later clips and we'll play it, there's a Japanese guy who's more from the streets who chases down Johnny Somali in the streets of Tokyo in a motorcycle and confronts him. This causes Johnny Somali to get scared and back down and apologize. So it goes to show you, even in the society Andrew, as docile, as Japan, there are distribution of people in society, right? You do have triads in the Chinese world. You do have Yakuza in the Japanese world and every Asian world, but it seems like that's not the dominant narrative of that group.  But since you apologize, please enjoy your time in Japan. No, it goes to show you that I think that this goes into a whole nother issue, Andrew, where people are like, yeah, yeah, more Asians need to be badass and get tattoos. I'm like, we do have that though, but it's just not a large portion of the Asian society. Every society has that. We will discuss this at the end of the video. David, some comments said, at least ban his account. And actually, that is what's starting to happen. I noticed that the video, particularly this specific video of him in Tokyo got taken down from all his platforms. It got flagged as going against the community guidelines, of course, I do not think a lot of his videos are monetized on any platform. So he does have like Patreon and trying to get money from subscriptions and donations and things like that. And absolutely, this content should not be monetized. I don't care if you're pranking people at the beach. I don't even care if you're walking up behind people at the grocery store, scaring them. As far as freedom of speech goes, listen, when you start messing with random public strangers, I think that that is not your, you do not have the freedom to do that just because you're live streaming on your iPhone.  Somebody said, I get it, he was a former child soldier in Somalia. This is a real confirmed fact, by the way. He's probably seen unbelievable pain and trauma and suffering and violence. I wonder if he needs counseling rather than try to take it out on random people. Yeah, 100%. Maybe, you know, I'm sure he's dealing with a lot. I'm sure he's been through a lot that doesn't excuse anything that he's done. He knows that it's wrong, but I think for him, he's just yoloing and he's like, yo, I got one life to live. I'm traveling around Asia. I'm just bothering people. Maybe I'm nice to some of them and I'm not nice to some of them. A little bit like I show speed too, right? Like where he was like nice to some people, really bad to some people.  I don't necessarily think he's the most evil person at all, but I definitely think he's very juvenile.  What I'm doing is not that bad comparison to that, but it's also wrong to expect that the public has to contextualize everybody's life experiences in every second of their behavior, right? Listen, if he was to get judged by an unbiased judge in a court, he would be wrong. He'd be wrong. But like I said, this was a gigantic thread that opened up a whole nother thing that, you know, things. Somebody said, man, I just wish all these pranksters got thrown in the ocean along with their mic pack. This is referring to obviously the balding white YouTubers on the American beach. Right, right. And then also this guy is urging for online attacks and hackers to take over the accounts of pranksters, especially those who target Asians. First of all, I don't like any pranksters. I really do not support this content. I think it should be at least flagged on platforms. As in like, there should be like a red bar that says, this is a prank that is disturbing random strangers and blah, blah, blah, at least if not take down the videos. I don't care what you're doing. If you're pranking people, I don't like it. Honestly, the platforms have to do more. Like I said, I get it. Some people on the flip side are gonna argue freedom of speech. I'm just saying it's probably bad for society. Literally, if you extrapolate the trends out, it's not good for society.  And sometimes Andrew, they know they're gonna demonetize but they care more about the clout. Exactly. Anyway, let's get into our takeaways, Andrew. Do you think that Asians are often stereotyped as docile, low testosterone, weak?  I could get beat up or whatever, whatever. Oh, let's go mess with these Asians because they look silly. They're gonna like turn the other cheek. They don't even speak English there. They're NPCs. They don't even know what's going on. I mean, the real question is David, do Asians need to look more intimidating? It would work, but it's very difficult to ask that of a population that is Confucian. Like, what if the average Asian guy, and this is what a lot of people on the internet say, worked out more and then got like one visible tattoo? Right. Well, people say that you don't really see like street Asian guys that are associated, whether they're in the gang or like could pass as being in a gang, they often don't get messed with. It's usually more the computer type, would you agree? Exactly, exactly. And another question is, how do you raise kids who are not from like a wild, aggressive, I guess, culture? They're not from the hood. Yeah, they don't grow up around this type of stuff. So how do you train people to handle altercations verbally without it being physical? I think there's a physical aspect which is train martial arts, strange self-defense, but then there's the other aspect of like verbal self-defense and having comebacks and using your words and your awareness, you know? How do kids train this? I'm not sure. I remember I was just a scared Chinese kid in school too because that was my upbringing and those are the reps I seen. I had some martial arts training, but I had a Cambodian friend who was really from the hood growing up, shout out to him and he, I'm not saying that I became like him, but just through seeing the way he lived his life and his interactions and back then, everybody was getting robbed for sneakers. Like if you had Jordan 11s, it was like such a crazy thing. So I'm saying the way I saw him handle myself, himself, it gave me at least more reps in my mind to see. You know what I'm saying? By the way, I don't know, I'm just bringing that story up. I'm not saying in 2023 that story is 100% relevant for youth or that they should follow, but that's what helped me out. Yeah, and I think that overall Asians need to be more balanced. I think there's a healthy dosage of learning the physicality, being confident in your physical form and your physical abilities. I'm not saying to become a savage, you gotta fight everybody, but being just confident in your physical form and then also being confident in your mind. And that is actually going to help Asians in a lot of different aspects. I'm not saying we can all stop every prankster or every person who's gonna pick on Asians forever. There's nothing you can do. On camera, off camera, right? There is nothing you could do. There's nothing you can do to really stop that. You can decrease the numbers, but what you can encourage people to do is feel confident multiple ways, mentally and physically. And you have to train both and do drills of both. So whether it's playing basketball and handling interactions in basketball and verbal altercations and arguing in basketball, which is a sport that is just full of a bunch of interactions, by the way. It's rep training. I mean, you know, it used to always infuriate me and after stop Asian hate and a couple of things in the past three to four years, it's changed a lot. I remember in Chinatown, in any Chinatown, but specifically NYC, if there was a non-Asian walking on the street, usually tourists or whatever, especially, you know, to be honest, they would never move for the Chinatown locals. A lot of tourists would feel comfortable taking up 70, 80, 90% of the sidewalk and they would even make a local old Asian lady who lived in Chinatown, moved to the side or hide it and nook while they walked by. I don't see it as much nowadays, but I remember that used to infuriate me so much in which that I could matrix download some sort of like firmware update into all Asians' brains, specifically Chinese people. To be honest, I think the two guys that stood out, stood up in these two incidents were Korean and I do think, Andrew, there is even variable cultural training depending on what type of Asian you are, right? Yeah, and I think it's also family to family and how you train your kids and raise your kids and honestly, America is a country that is a lot about street interactions. Whether it's at school. More than you think. Whether it's at school, in the schoolyard, the playground, the street, the college, the bar, the subway, whatever it is, there is a way that you can at least somewhat train and prepare yourself for these things and it doesn't mean you have to out fight everybody. It doesn't mean you have to out buff everybody, but you gotta be a little bit more balanced and I think that's where a lot of Asians are leaning towards right now. I do think there's a lot more D measuring, T as in testosterone, D, you can guess what D stands for and M, which is muscle measuring in America than a lot of Asians, obviously from an Asian society or enclave are accustomed to. So between the platforms, the online platforms, demonetizing these types of videos and discouraging people from creating them, okay, pushing them down in the algorithm or just taking them off the internet and then also Asians being a little bit more balanced and more trained physically and mentally because they both run together because if you're not confident physically, you're not gonna be as confident mentally. So doing both those things I think is gonna help but I'm not an expert. You guys let me know in the comments down below. Let us know what you think in the comments down below. I think this is multi-layered. I'm not saying everybody should attack anybody but I'm just saying, bringing it up man, keep it civil in the comments section. What do you guys think of our recommendations and about these incidents? Until next time with the hot pot boys, we out. Peace.


So the reason that things like Kickstarter and crowdfunding, I think, have become more and more something that people turn to to raise funds for things that they're working on, certainly a part of it is current economic conditions and just circumstances in people's daily lives. But at the same time, I think it's not so much a trend as just a core human value and need to create. This has been a part of who you are as humans forever and now you have this ability to harness technology and your community to be able to work on something together and I think that's really what is at the core of what's making this really take off. I think Kickstarter kind of fits in with these different programs, you know, like grants, like banks, like small business loans, they're all part of the same ecosystem. The fact of the matter is everyone probably has an idea or a project in them that they want to raise funds for and the more resources they have to be able to do that the better and we see ourselves as really aligned with all these different organizations and their mission to help people be able to, you know, follow through with their dreams and work on something that's really important to them and not be limited by something like money.


I was just at the events with two of my new friends, and now they're leaders in the company because their life was completely transformed. We have a lady, her name's Jessica. She was a real estate agent, and she had an accident and something blew up in her face. So her jaw was completely blown up. It was like 1,000 PSI or something. She had to have seven surgeries on her face. And then after the surgery, she could not talk, she could not move her mouth, she could not feel her lips for years. And she was very depressed because she used to be very outgoing and now she couldn't even go out of the house. She was a hermit for a long time. And she was researching different ways to heal because obviously the surgery didn't do much, the medication's not helping much. So she studied my coils and followed my coils and after a year of following my coils and doing research, she finally said, okay, I'll give it a try. She bought the coils and then, I think it was six weeks later, her lips to feeling came back. But she can kiss again. Yeah, she can kiss again. Well, I kind of love feeling a kiss. And then you wouldn't believe it. You wouldn't think that she was bedridden when she was at the event in Atlanta just a couple days ago and she has been talking to everybody. She had lots of energy and she was standing up and she was very energetic and she was talking normally to everybody. And at the end of the event, she said, you have no idea what this means for me, David. You know, you completely transformed my life and never imagined I would be at this event talking to so many people, going out again, being outgoing and being normal again. So.


Yes, G'day Australia. Welcome back for another year of the impeccable Redback Business Skills show. We've jazzed up the program to make it more informing, more educating and more inspiring than ever. And it's on twice a month now because there's so much to talk about. It's great to have your company. 2020 Webinar Hacks is the first episode. And joining me live in the studio to help us understand how to take your content to the next level is everyone's favourite Webinar expert, Sarah Jury from Redback Connect. Sarah, welcome to the show. Hi, Daniel. Thank you so much for having me. Always great having you here. You've got some great insights to share. Yeah, and this is our second event that we've done together for the year, so I'm looking forward to getting into it and talking about some hacks, which is sure to liven up everyone's taste. Yes. Is it the second one in the space of a week? Yes, I know. We've started the year strong, I feel. We have. Yeah.  Let's just come down here. Love just yet, anyway. We can talk about that in about a month's time. Yes. Lots to talk about today. Yes. When you've got some hacks that you want to present to us. Yeah, and the reason why I thought of this is as the new year comes out, all these emails come out and all these Facebook Reddit sort of posts and everything around hacks and how you can get more time in your life and all these life hacks. So I started to think back to what are some hacks that have really improved my life? And over the Christmas break, I actually started to grow a veggie garden. Oh, what? And I've got so much lettuce that I can't eat enough lettuce. I don't know what's going to happen to me, but recently I found two hacks with lettuce. OK. So the first one is if you actually wrap lettuce in paper towel in the fridge, it absorbs all the water, so it lasts a lot longer. What, really? Yes. And then more recently, and I'm sure many people may have seen this on the news, if you have an avocado and you cut it in half because you don't want to eat a whole avocado at one time. Yes, we do, yeah. And it goes brown, wrap it in a lettuce leaf. Yeah. I know, try it. I haven't tried it yet, but that's going to be my big thing to do this weekend. And it keeps it green. Yeah, it does. That's amazing. Yeah. What about you? Any hacks? Well, most of my life hacks involve a dash of alcohol. Oh, OK. So this got me thinking about webinars and what are some quick wins that we can get whether we're starting a new series or whether we've got a program that we need to refresh. Because as we get into the swing of it, and I know that we do this here at Redback as well, we tend to forget these little things along the way. So today I'm breaking it down into engagement hacks, into reporting and data hacks, and also into time-saving hacks. And then some trends that we're going to go into that we're seeing that might come through in this year. Trends for 2020. Yes. Everybody wants to know about it. Yes, we have to talk about it. Of course we do. Yes, and as always, we encourage you to join the conversation today by using the dark blue hand icon at the top of your screen. You can ask a question that will come through on our trusty old iPad here, and we'll get through your questions as they come through at the end of the presentation. Also, there's a light blue icon if you'd like to get some help with your own webinar program. Click that button and get your pause on some of those key documents. They are quite handy. Now, everybody wants to talk about engagement, Sarah. Yes.  Well, yes, engagement is always a big one. When we talk about engagement, it's really about keeping your audience online and engaged for a lot longer. So basically not having them drop off like flags. And also, the other key distinction here is engagement isn't always interactivity. Exactly. So it's about keeping people online and not only engaging them when they're online, but also after the webinar to try and make sure that they're coming back for your series, not just for that one time because no one dislikes the one-time show. So, intros and bios. So this is something that does come up, and we've spoken about it for some time now. Don't keep long bios or don't have long bios and introductions of your presenters. And many of you would have downloaded the Redback Report for 2019, where we go through a lot of data and insights from some of the feedback we've collected. You can also download that from the resource folder on this event. 67% of people in that report actually said that presenters have the ability to make or make break an event when it comes to engagement. So when you do have a presenter, you don't need to go through their whole bio, where they've been, what they've done, what they've done in their whole life. You need to keep it really short. But how do you do that if you also want to talk about your presenter and create some credibility? So the first thing is, when you have an open slide, most webinars you'll open up about half an hour beforehand, and that allows people to actually come onto the event, make sure they're logged in, make sure their system is working fine, and then they can actually sit there and wait. Consider having a holding slide on there where you can actually have information about your presenter, maybe a headshot, and then maybe some information about where they've been and what they've done and why they're actually talking on this event. That's actually a really good idea. Mostly it's just, hi, welcome to the webinar. We'll be kicking off in half an hour. And it's sort of wasted space and dead air. So start to utilise that. And some other things that you can do before your webinar begins, if you've got sponsors or something, you could play videos, but there's a whole different range of things. Something on there. It's dead space, and we should be using it. Also include LinkedIn links on the registration pages as well. So on the registration pages, and I see this all the time, sometimes there's a whole biography of the presenter, and it takes up half the page, and you have to actually scroll down three times. Rookie mistake. Exactly. And you want people to register. That's the goal of your registration page. So maybe put a little bit about your presenter, and then a link to the actual LinkedIn profile so people can stalk them and find out more there. Who doesn't have a good LinkedIn stalking. Yes. And then the other thing, like I said here, is also updating your Regio page, which is exactly what I meant there as well. So start to think about if you were to actually land on a page and the goal is for you to register and convert you to a registration, then what would make you react to that as well? And we'll go into registration pages in a moment. And you know what's good about all of this? If you've got the bios effectively on the landing page for the registration and then also on that opening hold slide, you don't waste time on the actual webinar when it kicks off saying, hi, this is the presenter. This is what she's done. This is why she's so good. She's done this, this, this, this. That's not what people are here. They don't. And you actually, if you think about in a physical event when someone gets on stage, you probably have a few minutes to capture someone's attention. On an online event, you probably have 10 seconds. And 10 seconds in the online world can sometimes feel like a minute. And people can log off. They can have a room. So always start to consider that and think about how you can trap people and not trap them. Try and engage them and get them into the topic. We do want to trap people in a very positive way. Yes, exactly. Number two, thank you emails as well. So once the webinar is over, you send a thank you email. As you do? As you do. Just a few little hacks with these thank you emails because I tend to find they're very underutilised sometimes, Daniel. So first of all, always send within 48 hours. So keep in mind if you are running a webinar on a Friday, like we are today, try and get it out before the weekend and then otherwise so that people can actually watch it. And by the time Monday comes around, sometimes people would have forgotten completely. Yeah, strike while the iron is hot. Exactly. Think about some call to actions as well that you want on your actual thank you email. So the goal of my event might be to build a community so people keep coming back to my webinars. So on my thank you email, I might have a link for people to view upcoming webinars or to register for the next webinar because it's fresh in their mind and they can link off. Or my goal might be to actually, I've got a membership base and I want to increase that membership base and I want to convert people to members. Maybe that thank you email might have a link to the membership page for people to register so they can attend more webinars. So start to think about that. Also the webinar slides, you have to include the webinar slides and a lot of people say, oh, my presenter doesn't actually want to include the slides because they're worried about plagiarism or whatnot. PDF the slides, people, if they want to get the information, they can take screenshots of when you're presenting on the webinar anyway. And that level of detail that you have on the slides, people just like it and it's something they can save and it's something they can refer back to on a regular basis. And have that ready in advance. If there's any intellectual property you're worried about, a dumbed-down version, not a dumbed-down, it's not the right way to do it. But have a version that's ready for public access. A simplified version, yeah. Have that uploaded ready for people to download or at least put that on the thank you email and then have the full one on the presentation. Yeah, I tend to not. Some people say they want to upload the slides to the actual webinar themselves. So like today we've got the resource folder uploading the slides there. I don't really recommend that and we don't as a business either because people can just download that and remember engagement is keeping people online but then give them something of value afterwards. And any sort of physical events you've got afterwards. So your thank you emails might direct people to register for other webinars but you can also cross over with other marketing opportunities whether it's to download some additional content to bring them into the funnel, whether it's to actually register for a conference that you might have coming up. So these emails typically get the biggest open rate. So you're looking at probably an 80 to 90% open rate on these emails. Oh, really? Yeah, as opposed to your invitation. Your confirmation and reminder emails obviously get a lot as well but your follow-up emails receive such a high open rate because people want that content to share. You're kidding. And not only that, the people who are opening these emails may not have attended the webinar. That's the other thing. People click to watch the recording. Exactly. So if you say, okay, 100 people register for your webinar and you have a 30% attendance rate, which is around average now. So you send the thank you email out to people. All of those 100 people are going to receive it as opposed to just the 30 people who watch you online. You'd be silly not to take advantage of that option. Huge advantage as well. And then also consider sending different emails. So personalization is very important when it comes to webinars. So think about the people who attended and who didn't attend and have two different channels and segmentation.  And it's not a huge task, to be honest. It's quite simple to do, and it would make such a difference. You know what, nothing's more off-putting than receiving an email. It clearly wasn't for me. Yeah, it is. I hate that. It's very, very off-putting. And it could be as simple as, hey, thank you for attending yesterday's event. Oh, hey, sorry you couldn't attend, but I've included some additional resources to hopefully bring you up to speed. You know what, if you do all of these and have your thank you emails include upcoming webinars, upcoming physical events that you've got. Not only do you come across as super professional and super switched on, like the recipient will notice it's part of a grand scheme. There's so many things that are happening. They're all across it. And it's a well-oiled machine as well, which you need to start creating. And then the third one, when it comes to engagement, and I'm a big fan of this, I think I talk about it in every webinar, and that's because I also adore you when we do this, is having someone facilitate and moderate. And it's got to ring to it as well. It is. It's so much easier as a presenter to actually have someone next to you keeping you on track, asking questions, and then making sure that you're on the right track as well. And it's so much more engaging for people online as opposed to having one person just stare down the barrel of a camera. Yeah, that's it. And even if it's audio only, two people make a difference. It's like a radio show. Yeah, or a podcast. Yes, exactly. Much more interactive to listen to. Yeah, absolutely. And it's also about putting your brand front and centre. So chances are, if you are running a webinar series, your presenters aren't part of your organisation.  And people will come to expect seeing that person open up. You have the ability to brand that. And the person who can get to do this is probably sitting across the room from you. Yes, that's it. Yes, it's just a bit of training. And if you can't do this, even if it does come down... We don't have someone who can regularly come online all the time to do this. Even create an opening house introduction video or something like that. But, yeah, think about how you're... about making your presenter feel more at ease when you're running these events. Because, like I said, 67% of people say that presenters make or break a webinar when it comes to engagement. It's like the old adage. Teamwork makes the dream work. Oh, good one, Daniel. I'm a sucker for... I don't know. We should have had a lower third come up for that. Please, Shays and Puns, that's my special... In the thank you email, we'll send everyone some of Daniel's hot quotes that were actually sent at the webinar. How's that? Please, Shays, Champion. Yes. OK, thanks. We talk about engagement. I know. Some of it is engaging content, and that can be just conversation like this. Exactly, yes. So, we talked about engagement hacks. Let's talk about reporting hacks and data hacks. Yes. The reason why I put this in here, and I was very guilty of doing this for a very long time, of just looking at the data, looking at vanity metrics, and just looking at attendance rates. So, I was really focused on the people and how they were attending my event, which is great, and you should do. But I really neglected to look at some of the the insights that I found in there. So, as humans, we look at numbers or we look at data, and sometimes we just see, like, binary. It's just like all too much. How can we look at our data more intelligently? And how can we look at some of the stories that our data is telling us? Because this, I think, can be very, very valuable. And this is something we can all do today if we go and look at some of our previous reports that we have. We can actually look at that before we do kick off our 2020 webinar program. So, the first one is landing pages or registration pages. So, this is a page that people go to to register for your event. And like I said, the whole idea is for people to actually convert and to register on these pages. Now, Daniel, the great thing about using the data on this page is it's ongoing. So, you create a webinar, you create a landing page from that moment that you send out your invite to the moment someone actually your event takes place. You can actually look at the statistics and tweak this page. Oh, because you're compiling a bit of a journey, so to speak. Exactly. So, when I launch this, I can look three days after I've launched my event, and I can actually see a hundred people have landed on this page, but only 3% have converted. So, only three people have actually registered. What's going on with my page? And that's a lot more insightful than looking at, hey, 30 people have walked up to my webinar. Exactly. Or just looking and saying, oh, only three people have registered. Why have only three people registered and what's actually driving that or not driving that registration? Are they not going to the page? Are they going there and not registering? Yes, exactly. So, in terms of, we know the issue now, so what can we do about it? Look at, obviously, what the page is doing. Look at the conversions and tweak the content as well. So, we've now, this year, started to have a different banner for every single event that we actually run. Also, make it succinct as well. So, I think what a lot of people do is they actually dump a whole lot of content onto these pages, because they think the more, the better. But I think it's really around having... Sorry, my hair's in my eye. It's around, isn't it, really? Yeah, it's around having something nice and catchy as a title. It's around having, obviously, what the time and date is as well and even where the event will be held, because some people might not catch on that it's a webinar. And then a brief summary and key learning points in terms of what people will actually take away from the event. What are they going to walk away with? What are they going to learn? So, it gives them the bare essentials that they need to know about the webinar and enough of a teaser. So, it draws them and entices them to get registered for the webinar. And if it's not working, then tweak the content and play around with your subject line and test it a bit. So, some common things that you can do with your subject line is use numbers as well. So, if you have a topic and odd numbers tend to work better, so there's a lot of research into that. So, you know, three top tips or seven top tips or nine or 10. So, odd and then 10 really work well when it comes to actually catching people. And they're sort of list. So, I think the psychology behind that is knowing, okay, if I register for this event, I'm going to walk away with three top tips. I'm not just going to walk away with some random information. But then also look at your registration fields as well. What are you capturing? Are you trying to capture too much? Can you only get away with maybe capturing three fields that are relevant for you? And then can you capture more information in the actual webinar through polling or surveys? I guess that would also tie into the goals of the webinar that you're talking about. If it's something like building an online community, you can capture data down the track which you've got them into your community. Exactly, yeah. So, the goal, that's perfect because you are trying to think about this as a journey and building a webinar community and programs do that, as opposed to just running one off webinar. So, yeah. To get everything in one go. Yeah, definitely. Have a think about that. The next one is actually using feedback to create topics as well for future topics. And I think this one is a great one because obviously we all want to create great topics that people want.  Who should my presenter be or what should I focus on? So, I've listed some tools that are actually available to us within the platform. And the first one is the Q&A chat box. So, the Q&A chat box or the ask a question feature which we have on at the moment, if you actually download this transcript at the end of your webinar, you'll probably send some common themes or some common questions. So, there's two things that the transcript and the information here will give you. The first one is if people are all asking similar questions that might relate to a theme that might possibly be a future topic, which would be great. And the second one is if people are constantly asking the same question, if it's about technology, if it's about your business, if it's about your company, then maybe you need to create an FAQ or something like that because if people are having the same issues with technology, maybe you need to make it more obvious when you're actually promoting your event next time or if people are saying the same thing about a certain presenter, maybe you need to have a discussion with them. I just think we really need to look at some of the information that comes out of how people are engaging with us on our webinar when it's primetime and start using that. And similar to what you said, Daniel, you know, there's nothing worse than open an email that's not personalized to you or it's not meant for you. There's nothing worse than giving feedback and then having that feedback not being used. Yeah, not being listened to. Yeah, exactly. What did you ask me in the first place? Yeah, so take a look at those transcripts and start to see some common themes and similarities. And similar to this, this is also in feedback as well. So in the feedback survey, and if you aren't doing feedback or exit surveys, I definitely recommend that you do because they're absolutely crucial for you to get that feedback live and on the spot. Try and refrain from sending out any sort of surveys in a thank you email. But with your survey feedback, if you extract that data and you look at it, there's a few things you can find in here. First of all, any suggestions? Sometimes we ask people to give suggestions for future topics. Also rating the presenters as well, which you should have. But also if people give you great feedback and you can benchmark that over a certain time frame. So say, for example, I've asked people to rate my webinar topics and the webinar program that are running over a 10-month period. And the benchmark, we're rating people from one to five. And there's a constant benchmark of four. And then I've got some qualitative data. So people have actually said how great my program is. I can use that to promote future events. So think about quotes or if you're promoting on social media. When you're promoting your webinar series or you're launching it, you can go into it and say, 90% of people rated our webinar program as amazing back in 2019. And here's what they had to say about it. That's actually really good. Yeah, you sound surprised. Yeah, because I haven't thought about it in my webinar program. Yeah. Did you see that about services or websites? Yes. This is what our customers have said. We use it for everything else to promote our services or, like you said, anything. Yeah. But people have given us this feedback. Why not use it? It's amazing how we think of a webinar and then we like compartmentalize it into this special thing. It is, yeah. It's part of life. It is. Apply the same principles I've worked elsewhere. It's a different channel. It's because I think it's still relatively new for a lot of people. And I think people still haven't grasped the idea of a program. You're right. We do compartmentalize it and we do see it as something unique and special. Yeah. And they are special. Yeah. But they're just another channel in terms of getting our message out. That's it. And then the third one is the registration process. So find out why people are joining as well when you're actually going through that registration process. So when you actually export the data of people registering, ask them where they're joining from, why they're joining, if you can. But I think another great thing that you can do with this data in the registration process is say, like we did today, why are you going to attend this webinar? What do you want to learn? And that's invaluable for your presenter as well. So you can start to create some relevant information for them. Yeah. And then tailor the content by the time the webinar starts off. Yeah. And then polling as well. Another great way to actually get feedback and use that. And you can create statistics for future content as well. So if you are running a poll and you tend to get some, you're obviously going to get some percentages out of that, which then will create some statistics in your future webinars. If you are running similar content, you can actually use that to refer back to. So saying something like, oh, previously, if I launch a poll, I said, okay, previously, 20% of people actually chose A. And it's funny, you guys are choosing B. So you can start to sort of bring your webinar series together, if that makes sense. From a participant standpoint, I honestly find the polling the funnest part of all. Yeah. Like, I feel like I'm getting really involved. Yeah. Like, who doesn't like getting pulled? Yeah. Yeah. Like, people want to know what I think. Yeah. Well, that's why people actually get paid for it these days as well. And then the third hack is to look at where people are joining from. So in your webinar reports, you should also be able to see how people are joining your event. So are they using a mobile device or are they using a desktop? And how they are joining is going to play into a few different reasons. What they actually do during the day, which will play into when you're holding your event. So are they behind a desk or a day or are they on the road? But what this actually does, this data, it allows you to choose your format a little bit more strategically. So if I see that the majority of my attendees are always using a mobile device to actually attend my webinars, I'm going to choose a format that maybe is video only. Because if I choose video and slide, side by side, like we are today, then it's going to change up a bit in terms of the responsive layout. If I have video only and I have slides coming over the top of that video, then I can actually, as an attendee, I can expand or enlarge my screen and I can actually see the full content. Or I might just choose to do audio and slides only. If I know that my attendees are on the road on a regular basis and I want them to engage, but I also want to make it easy for them to engage, audio and slides is probably a better option because they can stick their headphones in. However, if you do see that most people are using desktops to actually join your event, also your opportunities are endless. You actually have an opportunity to use whichever you want. But then you can probably incorporate more engagement activities such as polling and the like as well because people are going to be able to do that. So there's really only two options here in terms of looking at the data, but I think it can make a huge impact in how you're actually presenting and engaging your community when it comes to this. And it's one of those things where you need the data to make decisions first. You know what, we're going to go with this format because I feel like it. Yeah, you do need, like I said, it's about making these decisions intelligently and it's not just about looking and saying, okay, great, we've got people using mobile devices, which means we've got a real tech-savvy webinar audience. What else is that actually telling you? So start to think about that as well. I'm trying to process it all in. It's quite a fair bit. So we've gone through engagement hacks. We've gone through reporting and data hacks. Let's now turn our attention to time-saving hacks because there are things you can do to keep your operations more efficient when it comes to webinars. Yes, and that's exactly right. This is all about efficiency and giving us more time so we can focus on other things because we don't want to be just constantly running webinars all the time. We've all got so much other things that we need to do. So what are some time-saving hacks that we can actually do for our webinars and for our series? So think about your webinar as one webinar with so many different uses. It's almost like some of those morning show ads. It's just like one night that does 20 different things. So if you are running a webinar, chances are you are using video and slides or maybe you're just using slides only. Either way, you do have an audio element of that webinar that is actually being recorded as well. So in a webinar at the end, you will receive a recording and that will be archived online or it might just be MP4, which is a video file. What you can actually do is you can extract the audio file from that and you can actually create a podcast. So an MP3 file or you could just create an audio series on your website as well. And the reason why this is maybe important to look at is because people are very interested in podcasts now and they are increasing. It's one of the trends that we're seeing. So in the Redback report, 37% of people say that they listen to podcasts on a weekly basis as well. So it's a huge opportunity to create a separate channel, whether it's for engagement or revenue. So consider exporting your audio files if you are looking to go down the podcast path. The next one is blog posts as well. So we create webinars because we want content and especially if you are running webinars for lead generation purposes, you want written content as well because you want to create blogs, you want to create SEO-friendly content as well and then you may also want to create a sort of post on LinkedIn or something like that. Why it's important to think about the written content as well is because that just makes your event more accessible as well. So people learn in a variety of ways and not everyone wants to listen, not everyone wants to watch, some people want to read as well. So if you can cover those three bases, chances are you're going to appeal to three different types of people. So you can actually sit there and you can actually listen to the webinar and you can create some content out of that or you can have someone in your team do that even if it's just picking out the key parts of it or what you can do is you can actually have your blog post transcribed as well which means that you get word for word in terms of what has been said on the event but then you also have the ability to actually create that into some content that you can actually publish online. Time-saving hacks indeed. Social media as well. So if you are using your webinars for social media content you can't just post a 45-minute webinar on social media. So when you actually have that file, that raw file, consider cutting up the content to create maybe a show reel or maybe just a bit of a teaser and then linking on to the actual webinar as well. And videos can be a lot more powerful than just having posts on social media. Video is tailor-made for social media uploads. Exactly. Yeah. So start to break it down into maybe 60 or 90s that I think Instagram is 90 seconds max for videos before you need to click on to watch it. I don't know about a business account. Personal accounts are 60. Oh, they're 60? That's probably it then. So yeah, these are three ways that you can actually not reinvent the wheel and say, oh, God, I've done a webinar. Now I need to do a podcast. Now I need to write a blog. We don't want to have to repeat ourselves over and over again. And people out there who are organised in these events don't want to have to do more things. It's also good because there's consistent messaging coming out from all of your different channels. Yeah, exactly. It's the same message. Perfect. The next time-saving hack is something I just alluded to, which is looking at what worked last year and not reinventing the wheel. So as we launch into any webinar series or as we launch into anything in general, we tend to have to start from scratch. If we look back at what has worked the previous year and how it can be repurposed, that's how we can create great webinar content.   Yeah, so don't necessarily think, oh, I need to create new topics with new presenters and new speakers. We've recycled speakers so many times as well and they've just tweaked the content because we know it works. And people still want them. Yeah, exactly. That's the other key part. They definitely do. So definitely start to look at what has worked in the past and who has worked in the past and then try and bring that together and try and just mix it up a bit because it's like fashion, I guess. Speaking of mixing it up, maybe you could even get two or three of them and put them on a panel. Exactly, that's a great idea because then you've got a different dynamic happening as well. Yeah, take a timely topic that everyone wants to talk about or is talking about already and get their take on it. Maybe, and then link it to your upcoming event because if these are presenters on last year's conference, you probably have a conference coming up next year or this year, whatever it is. And then somehow tie that together. Perfect. Another great quote that we can put in the thank you email. And then time saving hack number three. So this is going to come across as little backwards because it's going to take you time to do this but it's going to help you in the future. So this is actually mapping out your journey. So we've done a lot of research and it does take a lot of time to create successful webinars. So it can take between three and four weeks to actually plan a webinar series and get it up off the ground running and it can take between two to five resources and different departments as well. So there's a lot that actually goes into this and you should be mapping this journey out for a few reasons. The first one is so you know how much time to dedicate to different areas. So you know what departments to actually get involved and also if something happens to someone someday and no one else is there to do it, you need to have a really refined journey and process. So when you are actually doing this, map it out into three separate areas and it will be a lot less daunting and it is going to be quite filled up. I'm not going to lie, there are a lot of things and a lot of moving parts that happen in this but first of all, map out the pre-journey and what happens pre-webinar. So everything from getting your presenters involved, so whether it's reaching out to your presenters, getting their permission, bringing them onto the event, the content that you're promoting, how you're going to promote that, which channels you're using and then look at what happens during your webinar.  The training component, how you're going to train your presenters, technology, interaction and engagement tools and then also who's going to support your webinar. And then post-webinar as well, what happens during the follow-up, how you're going to host your content and then how you're also going to engage people afterwards. So just starting to map this out, it might seem like a lot of work, but just do it in bullet points, on a spreadsheet or something and that will actually then allow you to see, okay, where can I spend more time here or how can I put some more time in here and actually make it a nice, efficient process. Like you said, it does sound like a fair bit of time at the start. Yes. But it's one step backwards, two steps forwards, really. You're doing a lot of planning so the rest of the process is okay. Exactly. And I think sometimes we've just launched into these webinar series and we're just being so reactive with what we're doing because it is sometimes considered a bolt-on to some of the other stuff we're doing. So mapping this out will give you something to work from and we all need processes at the end of the day. An exciting bolt-on at that, that gets people like running around, oh, we're doing a webinar. Yeah. And then the planning goes out the window. Yes, exactly. And then it's like, oh, we didn't have that many people attend, why not? And then you forget everything else that's gone into it and you don't do them anymore. Yeah. Yeah. So you definitely start to map it out. And I think it will... It's quite nice to actually see something mapped out on paper as well and just say, okay, this is everything that we are going to do. Here's what we're going to accomplish. Then you can put some goals to it and responsibilities as well because the other thing is your webinar shouldn't be managed in silos. You should get other departments like your marketing department should be completely on board with what you're doing and helping with the promotion for that consistent message. It's funny. We probably plan everything else in our businesses and companies. Yeah, we do. We just don't do it for webinars. No. It's just not a thing for some reason. Cool. Okay, so now let's move our attention to the whole topic of trends and what is hot in 2020. Yes. This is something on everybody's lips at the moment. I do realise we're in February. A whole month has already passed. Yes. But trends, what's hot, what's not, this is what people want to talk about. Yeah, so the first one is hybrid event styles. So thinking about getting away from the traditional webinar of having someone on a webcam with some slides next to it and starting to think about what your audience wants, what your strategy is for the entire year and your plan and then tying in your webinar series to that. And that might also be looking at something like where your attendees are joining from. So hybrid event styles, we're talking about podcasts.  It can actually come across as disengaging sometimes. Taking your conferences and streaming them online. And I feel like every single year this gets a lot of hype in the beginning and then people, oh, it's too hard basket, they don't want to do that. But it's really now about just taking some of your content and streaming that online as opposed to doing two-day conferences. And then also mixing it up as well and using facilities like this, like broadcast studios. We had someone fly to Brisbane this week. A customer wanted to present and they wanted to do it in their office and they wanted to have full video as well and they wanted to be in their office and they didn't want to use a green screen facility. So starting to mix it up that way as well. Short snackable content as well. So the rise of the online talk show has been quite popular and there's actually a blog in the resource library if you click on that and that will give you an idea on how you want to create some short snackable content whether it's 15 or 20-minute episodes. I think we all know people's attention spans are decreasing and we're sort of fighting for people's attention as well. 15 to 20 already sounds a bit too long. Yeah, exactly. I don't know if I'd watch a 20-minute online show. I might watch a 10 to 15-minute one. Well that's the thing, you just need to start playing around with different types of formats as well because what your audience is going to respond to and what you're putting out there might be completely different as well. And then on-demand content. So realising that we are in this wave now this world I guess of just Netflix and on-demand TV and we want stuff when we want it and we don't want to be told when to watch sometimes and that obviously has impacted our low attendance rates now which has then led to us obviously creating more on-demand content. So really start to think about your series. Are you going to do it all live? Are you getting really low attendant rates? Should you actually create on-demand content and then start to play around with that and have some online hosting sites? So all these things are sort of starting to come to light and becoming a lot more popular. But I would say to speak to professionals who are looking to go down this path because obviously there's a lot of techy stuff involved so you don't want to necessarily do a lot of this stuff on your own. You want to try and get the professionals involved and also get some feedback from your audience and who you're actually talking to. There's no point going out there and changing up everything you're doing and then your audience doesn't respond to that and they don't actually want to borrow it. So definitely try and scope out what's actually happening. It also ties in nicely with what you were talking about before in terms of silos. If you can get the IT guys involved from the company and maybe make it work with your own website, like if what you're trying to achieve is completely different to what the rest of the IT strategy is, it's not going to work very well. Oh, absolutely. And I think, you know, this is a time... I know it's a time to do everything at the beginning of the year, but this is a time like mapping out that journey and seeing who needs to be involved. That's a great idea just to sort of start to say, okay, even if I need to bring my IT guys in once and they're going to give me a little nugget that's going to help me run my entire series, then so be it. I'll keep everything under like one big overarching theme and synergy. Yeah, that's really useful. Cool. Well, gee, that takes us to the end of the presentation. Yeah. And that was really filled with a whole lot of information. Oh good, I'm glad. As you can see on that slide, there is that light blue icon that you can click on to get some access to resources. There's about five or six different documents there which you'll find quite useful. If you do need to go before we hit Q&A, which we're about to do now, make sure you hit the yellow button and give us your thoughts before you go. And you can also see Sarah's email address if you'd like to get in touch with her privately. But yes, it's time to check in with the questions you've been submitting. Reminder, it's the dark blue hand icon if you'd like to get involved. A whole bunch of questions I've been streaming through on this little iPad of ours and we'll go through those until we run out of time. And if we do run out of time, we'll be sure to get back to you offline. Yes. Okay, so I've got a question here from Hannah. And Hannah asks, our audience keeps asking about a new topic they want to hear about, but it's hard to find a presenter because it's so cutting edge. How can I use this feedback? And I think that's talking about the bit about, you know, why would you ask for feedback and then not act on it? This is a tough situation. Yeah, it is. I guess, why is it tough to find presenters? And I think when we are sourcing presenters, we're sometimes a little bit afraid to actually go and just ask the question or someone can actually say is no. So really start to, I think my advice would be, and the way that I source a lot of presenters is obviously through networks. So you're using LinkedIn. And if you know someone who is connected with the person who you're trying to get in touch with, maybe ask in for an introduction as well. And the majority of people will actually be willing to do a lot of this stuff for free as well. It's about them putting their brand out there. And when you are approaching them, a lot of it is in the communication and the pitch as well. So I think the person needs to have some sort of alignment with your industry and what you're actually talking about. So if it is something technical, there need to be maybe a subject about a space in the pharmaceutical industry, if that's industry you're in or something like that. But there needs to be something in it for them. And there also needs to be something, I think something where they can actually get their brand out there front and center as well. But ask the question, use resources like LinkedIn as well or go to the Speakers Association. There's a lot of speakers in there that you might be able to get on board as well. Speakers Association. Yeah, I can't remember the exact name. I think the National Speakers Association Australia. There's a few of them out there as well. So they can also maybe help you out. Right, another idea I had was you used the pharmaceutical industry as an example. If it's like a legal change, see if you can get any lawyers on to talk about the changes. Maybe even get involved with government and or politics if relevant. If not, one other idea I had, and I've uploaded this one before, but get a panel involved with people who are affected by the change. So it might not necessarily be the people who are running the changes, if it's so cutting edge. But maybe think about some of the other stakeholder groups that might be impacted by the changes that's coming up. Get them to talk about it. And then from there you could probably build enough of a networking or a community online to find more speakers who are experts. Sounds good. Yeah, great question. Thank you very much, Hannah. I've got a question come through from Corey. Is it when you're asking people why they are joining, is it better to use multiple choice or leave it open-ended? I want to process the data easily instead of reading every response. Yeah, so I think it's good to try both. If you... Most people, when you actually... It's funny, when you actually ask this question, most...so you'll have maybe three bullet points on what people will actually learn if they come. And most people, when they actually respond in that registration, what am I hoping to gain? They'll pick one of those bullet points anyway. So it pretty much is, like radio buttons. But I think if you just mix it up and see, because sometimes there might be something in there that know what that you haven't even thought of maybe presenting or that you haven't really thought about. And it's...if you just think about it, it's all about giving this information to your presenter as well. So I'd probably ask the presenter what they prefer. I don't think one's right and one's wrong. I think it needs to sometimes even be a mix on it. If you...if your goal is to get quantitative data and you can actually just sort it and say, okay, here's the top thing. Let's spend 30 minutes on this, 20 minutes on this and 10 minutes on this. Then definitely use radio buttons. But if you do want to sort of get people to be more creative and come to you with maybe some questions or something like that or something specific, maybe use open-ended. But also remember, if you use open-ended, sometimes you can just get a bag of worms. Yes. And you'd have to troll through and read everything to make it worthwhile. Exactly. Yeah.  I just had an idea because I've seen some surveys where you can pick A, B or C and then other and if you pick other, there's like another few. Yeah, conditional logic. If you'd like to other, please specify. You can do that as well. Yeah, definitely. There you go. Thank you very much for that question, Cori. Another one's come through from Camilla and she says, what's the best way to practice the webinar beforehand and do you rehearse? So I think it depends on the surroundings and how many people are involved. So if you are doing a webinar on your own or you and I, we don't tend to rehearse too much because I think it can come across as a little bit fake, a little bit too rehearsed sometimes when if you've got to facilitate they're doing it with you and you really don't want people to be reading off slides as well. So it's really about having people who know their topic and having people who can maybe have a conversation because having a conversation with you here, I'm not too focused on the camera or what's happening in the background. So if you do have a panel discussion or more than two people presenting, I think there definitely needs to be a lot of rehearsal involved and I just want to clarify because there's two types of rehearsal. There's technical briefings and rehearsals so making sure that everyone's familiar with the technical side of things and then there's the content side of things. So technical 100%, you need to know if you're doing a remote webinar and you're logging in from home, you need to know that you're internet stable, you need to know that your camera's working. You need to know that your audio is fine. If you're coming into a studio like we are today, you need to make sure that you're familiar with your surroundings and you know what to expect on the day. But when it comes to content, I wouldn't say practice in word for word because it's never going to come across like that, but if you have a panel, you need to even have an online panel discussion or meeting just to make sure you know what's being covered off at what time. Maybe rehearsal in the sense that everyone knows what they're doing as opposed to line for line debates with rehearsals. That's a great question. Thank you very much, Camilla. A quick comment's come through from Ross and we are about to run out of time so we'll take this as the last one. Ross has just let us know that Professional Speakers Australia is the name of the organisation now. National Speakers Association is the main other one in the USA. Oh, okay. Excellent. Good to know. Thanks, Ross. Thanks, Ross. Good tip there. But yes, that does mean we are out of time and that's all she wrote for today's programme, folks. Thanks for being with us to kick off another great year of Redback's Business Skills Show. Before you go, please complete the survey, which you'll be redirected to shortly. Your feedback means a lot to us, so don't be afraid. Get in there, let us know what you think. Give us your thoughts. We'd love to hear from you. Thanks for your company once again. Hope your 2020 is off to a great start just like ours and from us here in the studio, it's goodbye for now. Goodbye, everyone.


All right. All right. All right. What's up guys? Welcome back to get another reaction video. My name is Jacob McDonald I come to you as a rugby player and today We look at the 18th ranked NFL player in the entire league by his peers, of course for the year of 2022 It's Darius Shaquille Leonard always known to me as Darius Leonard always a character always, you know Supremely confident very long very long and in fact we can see the length here Shredded actually, you know, it's about six foot four two hundred and two forty two fifty from from memory Which as a linebacker as a really, you know as an enforcer out there is probably not your classic body Shape but as far as what's in here as far as what's between here. He plays with supreme confidence. He is confident He was Darius Leonard now. He's Shaquille Leonard I'm led to believe someone in my my live stream actually told me about that and look without further ado. Let's get into it I don't think he's a great dancer But it works for him, you know, it's different Sometimes Okay All right, that was either um tingu note note or He was copying the exact dance that my that my youngest daughter Who's three does when she's excited? That's that's just pure excitement.  That's what it looks like to me It's crazy. I don't know about that one You play the way he play is awesome. It's like this. I don't know. It's beautiful It is It's a beautiful game Well, well, well Would you look at that? He's up over 200 percent He attacks the ball Like I have never seen before with a technique. He's practically patented the fist Yep, just like What bro That is just insane.  Okay, so it's literally in motion instead of just Well, I guess I mean you could put your arm out with your fingers Outstretched, but I guess it's going to be more effective if you really Try to fire that punch slash Tackle in there. Um, I don't know how I feel about that. I mean, he's obviously doing the iron mic which is I'm not going to say it's expected, but it's it's allowed in the game of NFL that Wow. Yeah, good luck holding the ball, mate And it is the turtle of the machine Darius letter that punched it out Darius is really good. No That wasn't the same tackle was it? Yep, just like so this is an you know extreme slow motion. Yeah grip says And it is the turtle of the machine, but in real time. What does it look like? Darius looks like a normal tackle depending on the camera angle depending on The frames per second that could either look like the most ridiculous Iron mic Tyson punch or it could just look like a normal tackle and I think that's that's the key is Is being able to do both, you know punch the ball and tackle at the same time because that I don't know if that's the same tackle but I assume it is and that That's surprising if nothing else That punched it out Darius is really good at finding the football and getting his fist on it Watch the punch out right here He's literally combining a punch with The motion of tackling and that my friends that is something new I hadn't really thought of that. That's an absolute nightmare for the opposing team Darius Leonard Oh, did he get some other face for for his troubles? Out to him about his little secret. I don't know what he's doing, but Bro, it's like every time he punch at the ball. Well, it ain't a secret anymore come out I don't know man. I don't know how you do it the balance. I like I don't punch at the ball I can't punch at the ball. I'm the type. I got to put my hat on the ball The fact that he does it on like a week in week out basis is insane Like it people think Oh, I could do that. He's gonna put his hat on the ball.  Oh, see He must have long arms and with that in mind guys, let's look at his stats And let's find out what's going on with that name Darius Shaquille Leonard Born July 27th 1995. He's 27 years of age six foot two 230 pounds 230 a bit lighter than what I thought but and six foot two is a bit shorter than what I thought But which honestly makes the whole being like a real enforcer out there as a linebacker That much more impressive six foot two 230 that is an absolute unit. Really, isn't it? Not too big not too small not too fat not too skinny not too tall not too short south carolina state from 2013 to 2017 so he played a full career there got picked up in the second round of the 2018 draft pick number 36 Went to the Colts in 2018 and has been there ever since NFL defensive rookie of the year in 2018 a three-time first team all pro selection Including his rookie year 2018 to 2020 and 2021 So he came into the league and was balling out from the get-go. We'll check that three-time pro bowler 2019 to 2021 NFL force fumbles leader in 2021 NFL tackled leader in 2018 So he came into the league with a real bang didn't he he may have dropped off during his second year But he certainly come back with the vengeance including. Yeah, the force fumbles leader last year. All right What do we got here? Let's have a look at these arms 34 inches 34 and three-eighths of an inch Which is up there? I mean you won't see many players with an arm length of over 35 inches except except for a guy called DeForest Buckner, and I'm assuming John Jones's arms Must be up there too six to 234 pounds 10 and a quarter inch hand span So so I guess you know that that size of a hand, you know making a fist on the end of an arm that long With the tenacity that he plays with good luck 470 for the 40-yard dash 38 inches on the vertical jump 10 foot Six of the broad jump 20 reps on the bench. So I'm going to say as an overall athlete You won't get much better He signed a four-year 7.24 million dollar contract when he came into the league On july 23rd 2018 And as we come down here, what do we got? This is going to be ridiculous. Oh august 8th 2021. He signed a five-year pride of the last season He signed a five-year 90 99.25 million dollar contract. Why wouldn't you just make it a hundred for god's sake? In fact make it 99 and give me 250 grand Including a 52.5 million dollar guaranteed extension making him the highest paid outside linebacker in the NFL And I'm not bloody surprised during the during the off season He had surgery on his back to correct nerves being impinged by his discs So that was during the current off season. So let's hope he's come back healthy happy I'm ready to go four years in the league 58 total games. He's been He has been consistent as far as performance is concerned He went from 163 combined tackles in year one 121 year two 132 in year three and 122 in this past season Bringing his total through 58 games to 538 combined tackles. That's almost 10 a game That's going at a real rate of knots. So his 2021 season statistics 16 games played 122 combined tackles 75 solo Eight passes deflected no sacks. In fact, it's his first year that he hasn't had one sack, which is interesting Four interceptions, which brings his career total to 11 eight force fumbles, which led the league as a linebacker And three fumble recoveries. So I'm going to say, you know, he's been more productive In previous years, but I'm going to say that they're probably using him in a different way this year I feel like maybe he's just playing in a different way Maybe he's not worrying about the the sack and not so much worrying about The interception although he did get four but more so worrying about that that Yeah That thing either way guys in four short years. He's absolutely bowled out But let's just see what's what's what's the deal with the name. Well, actually I can probably Work that out due to the fact that his middle name is Shaquille First name Darius middle name Shaquille. He's being listed as Shaquille Leonard Despite playing five seasons as Darius Leonard the linebacker told reporters that his name is Shaquille And he would like to be called by that when he returns to the field this summer Shaquille Leonard It is then that's his middle name and that's the one he used growing up Okay Right and I guess I can kind of relate in a way, you know My name is Jacob. Although everyone calls me Jake. If I was called Jacob McDonald for any length of time I think I I think it would start start wearing on me and I'd say look just call me Jake And I feel like that's what he's that's what he's done. You know, let's let's Let's not look at the namesheet for a minute and let's just go with with what he's used to Shaquille Leonard Oh DeForest and Shaquille, what an absolute combination It really is one of the most valuable skills in this game is being able to get the ball up because turnovers Is no more an indicator of who's going to win a game? And that's the thing like You see a guy running at you I mean all you want to do is bring him down to the ground, but if you've got The cheek To go for the ball too. I don't want to play against you and it's not just fumbles. The man can pick it too Well, I know he's got four picks, but he didn't take it back many yards coverage reading the quarterback's eyes He is a master of reading the quarterback's eyes He knows exactly when we're going to have a hot route on if the blitz is coming from the other side I'll be sprinting over to the other side to break up a pass It was tipped by Leonard who caused a pick with a tip earlier It seems like his arms are you know can stretch the whole field, you know, he They're almost 35 inches.  Oh dairy, uh de Leonard How you call him?  No We don't do that But mac jones does either way guys, uh, that brings us to the end of another video in the next one We look at justin jefferson who holds a special place in my heart.  Let's see how he did in real life. Cheers guys. Thank you for watching and I'll see you in the next one Go Shaq