Here's the hairdresser's podcast starts now Featuring Matt Beck Christina Cavalcanti Brian here, Brea Bolland, Thaddeus Bolland and Justin Scott Hey guys, this is Matt Beck from freesaloneducation.com sad Are you playing music? All right, okay, so thank you guys for tuning in sorry we're getting started late it just happens so I we Apple and I'm gonna say the first bad thing about Apple that's happened in a long time But Apple decided to change their eye photo. They did it. It's that was a while ago completely erase it so I Have the computers for this show for this reason because I was afraid that something would happen and then we'd be in trouble but I did upgrade them the other day. I was in the salon and And yes, of course, we're in trouble and we lost the the eye photo feed of trending dresses that we all share together Is gone so I had to like transfer photos and everything so that's why we got started late So I apologize for that should have done it earlier. I still haven't it's on our phones But it's not on the computers. I don't understand. There's got to be a way. I just don't know why Does anybody hear an echo? Okay, we're solid so so we have industry news with Justin Scott Drea Bowen's got some trending tresses Brian here has a Dangerously, I think someone I think someone came to my house and left me their old tattered crappy charger cord Yeah, I've never done this to any of my cords, right? So whoever has my nice fresh cord enjoy So so we got Brian here. We got Christina Cavalcanti running the show We got Thaddeus Bowen who's running the sound and we also are doing something a little bit new this time and We are running a backstage camera or a behind-the-scenes camera from what's that company periscope Periscope so if you guys are on periscope what I figured out is it was kind of the answer to what I wanted snapchat to be It broadcasts you live. I've never done. I'm gonna do it right now but you don't have to be connected to people so we can broadcast live and And show you guys just throughout the day what we're doing so follow us on that if you get a chance So right now we are broadcasting from the phone. Can I pause you? Yeah The lady the lovely lovely Christina, can you explain this to me? She mouthed it. Can we explain to her what this is? Yes, so Paris go one else because I've never heard about except for before today Yeah, I found out this morning Jane was the one that told me about it I've had it for like a week, but I didn't do anything and she's like you need to do it You need to do it. You know our girl Jane. Yeah, Jane Madsken. Here's time Brian had it before it was cool Yeah, but I didn't do anything with it Yeah, so it is it seems to be pretty cool because I started following some people Following guy Tang on there. He's put up some interesting stuff So here's what it is. So Periscope is it's a live broadcasting basically So we right now are broadcasting from a cell phone What's happening? And as soon as you go to broadcast Right there. So as soon as you go to broadcast it It sends an alert to all of your friends so they can log on and start chatting with you Going your video broadcast and what's the cell phone attached to? Cell phone is attached to a selfie stick. So we have that a shelfies stick And if you don't know now, you know, yes So it's pretty so it's really fun. I we started it today. We got some followers almost a hundred I think so I'm excited to start growing that and it seems like a lot of people are on it right now So fun stuff. I have three if three followers. Well, you should have some more now Yeah, I was not fired soups fired the only thing yes, we'll welcome dry back The only thing I'm worried about with this whole thing is If we're running that we're running that and we're running this show Yeah, we'll see how the internet goes. So all right, I'm not running mine and you yes You're on vacay. I was on vacay. So How was it? It was fantastic. I was in Myrtle Beach for the week Okay, and it rained three out of the five days, but there's so much to do down there Yeah, it was just a blast. Well, that's good. Everybody needs a break If she's not gonna be here with us I still had fun Christina wave to Periscope At me Not that so we're brought We're broadcasting in every way possible right now. So so I'm glad that you're back.  I know how it is. So, uh, she was the madam and then So I want to say thank you too. Also Millennium Systems International in about two and a half weeks me and that are headed to Arizona To do some live hopefully live broadcasting from the Millennium experience. That's our goal So check out Millennium si.com get your tickets for that if you get a chance Because it's going to be a really fun show Gerard scar pacy is going to be there nico rojo some guys from ferruc, which I can never remember the name of and Candy Shaw is going to be there which Big announcement. I'm all over the place candy. Shaw just signed. I think they just signed a deal with canada Yeah, so our friends in canada who have wanted the bolly box and all that stuff Have a chance to get that hold on up in it.  So I'm excited for our canadian friends. Yeah, it's brethren. Yes I then get on candy's level.  Oh Get it. Get it. It's funny All right, so and then minervabeauty.com. Uh, justin's using their Yeah, I like my justin loves the the role about so we we used to have those teal rack things Yes, me too. Can I have one for my house for your house? Yes. I don't know. I asked christine. Yeah We force it in the basement. Come on. They're holding towels They're organizing things down there christine's like they have a place back at all. No, I I do like the bed down there Because it keeps inventory easy. So we have uh, I'm gonna take one.  We only have three leave them alone There's three. There's plenty. I give you enough. You can't take everything. That's how much you know, there's four of them I'm trying to make you believe that there's four Got it. Okay, so Thank you to minervabeauty.com for that. Thanks minerva. I enjoy all of your products I don't know. Do you realize like every week it's something else i'm taking of theirs and using religiously for yourself The stools. Well here. I don't take them home. No, I know Yeah, and the capes that they sent us. I love them. I know it's awesome. So Justin actually went down to starbucks wearing one But he had it in reverse so it looked like it was minerva man. I was minerva man. See that stuff we can put on periscope Well, we didn't have periscope at that point. No, it was rob starbucks and they're looking for minerva man All right, so uh, so minerva, we have demandforce.com slash freesal on education filmed another video today With some more business tips about why you should have a mobile site so Don't look out for that. I'm not even going to talk about it now, but you need to have a mobile site. Um, and then miss Love those guys. We just did the refurbish. I sold the last one Um, it was slower than than last time. They didn't sell out as quick, but I think what happened was Yeah, I think what happened was I put it out on saturday, which Every year just was checked out on saturday. So I relaunched it last night and they sold out overnight. So, um, so There may be one or two left The one I was actually going to purchase this one if it didn't sell by tonight because it was the retro black or titanium six-inch scissor I think that one was six, but you already have It's not yeah, I know I know what you're looking for though So, uh, so definitely check them out shopfse.com and also donald scott Working with them. I had a meeting with them yesterday. So i'm excited to possibly I just did a haircut using the donald scott carving comb, but any products that I really love I like being able to share with everyone that watches. So that should be be available on shopfse I'm hoping in the near future. So be on the lookout for that as well. All right. Yeah, that's pretty much it Let's get into that. Are you ready? Let's get in yas. Let's get into trending tresses with draia Get the 411 on celebrity hair changes Here's trending tresses with draia bowland There you go draia Okay, all right So the first trending tress is kate hussan. It's from a couple weeks ago. We talked about the picture on the laugh with her just Getting her hair chopped off and then there was no after photo So I wanted to make sure that we brought back the after photo. So I thought that was a little fun She's such a babe. I love it. I love I love her haircut. Like it's beautiful. I love her color Did you say she's such a babe? Yes, he did She's a total babe. Look at that hair. She's a fly, honey. Justin, would you say she's the babe with the voodoo? She's a babe of dactyl. That's What power? She's baby amajora, but anyway, I think the cut and the color is on point for her and she looks fantastic. So I love that Then we have uh cat dennings has uh chopped off a couple inches of her hair into a nice shaggy uh Hair cut which I think I think it's fun Like you're not seeing many of these right now where it's not a long bob It's just a nice shaggy shorter haircut with some really pc uh fringe going on speaking of shaggy shorter haircut She's a big day.  Yeah, and then uh all of a sudden did you start talking to her? I'm shamp, yeah, right That's usually what happens. I don't talk to anybody So I start cutting or I start uh doing the consultation We talk about how she has been all over the place and she she said she had a pixie cut And then she shows me a picture of a medium like Or like shoulder length shag haircut that she wants, right? And her hair right now is bob length almost chin length And she said she had a pixie cut then she was growing it out.  He was everything to do that was the best part So the guy says to her this is the last haircut. He was retiring. Yeah, he was retiring. I'm like I said And she's from uh, new york area.  Was it no, but she said I know tom harris. So that was pretty funny But no, so the guy chopped her hair off And retired he just she left because of her haircut.   So it was cool because she had these really Short choppy layers just messed up the whole haircut. So, um I take her back to shampoo her and all of a sudden in the middle of the shampoo She's like I have to confess something. I'm like, okay. She goes I'm a hairdresser I was like, all right. I said, well, how'd you hear because I said, how did you hear about us?  It was really cool. We created this shag thing and then So it was more of a shag looking haircut and then I used the brocado, uh, the the texture Cream and it was like the frosting the frost thing. It was so awesome at the end of the car How did you resist the urge to what she said that she's a hairstylist too? Yeah resist the urge to be like really me too I was like get out of here. I would have been like, well, I'm glad one of us is So yeah, so that was so it was pretty cool. Yeah, she was sweet. Yeah All right, yeah, let's continue on. All right. So, uh, jaylo has chopped off her hair as well And it's about just past shoulder length with lots of face framing But can I be honest? You don't like it. I absolutely hate this Like so that's like bruce Jenner before I have to say this is such a huge change for her because I don't think I've ever seen her with a b. Wait, can I see this? Here Oh, yeah, it's bruce Jenner It looks like a wig It's it's not no, it's not. Um, okay. She normally has such great hair that just looks like So let me ask you this question. So instead of just saying that we don't like it What will we do to make it better? I think I would like to see it not a center part I think If it was off to the side and it was just styled a little bit differently It would be better because what's happened in this picture is it's just styled Typically how she used to style her hair when it was longer But instead it just looks very farafocity and constructive Drea I think I agree. You know, I didn't know I didn't I wasn't sure what to say But I think you're right. The center part makes it look I think hella 80s with that back flip And it's too short for it's almost like It's the farafocic kind of take on a haircut But it's so short that it's just like these it reminds me of like the 90s when the the women would take the flat iron and just like Yeah, I spread it all out butterfly clip.  Yes. Yeah, and she did have the side part and she had these beautiful Curls and it looked very Marilyn Monroe. Okay, and there I loved it Um, so maybe this was a bad day But no, I just think that she's used to styling in a certain way and she needs to go back I think she's styled her hair since the living color days Maybe I don't No, I I can't tell if it's just the style or if it's cut too short around her face I get a a very mullity short to long Feel from this and I don't know if it's just the wind blowing the pieces around her face back or if it Does go back like that. Did you say you love that? Yeah, you love mullets, too What do you think brought you two together on this planet? She does for sure That's awesome. That's why I love her. That's why I love her Please just grab me one real quick. I feel like I need them. I feel like we're in a mullet. Can we both just get really Ridiculous there if you won't let me. Um, so why don't we focus this back? Okay Away from the mullets dad if I can't have a rat till you can't have a mullet Uh, we have zane from one less direction One from what? He's one less direction. He's not with them anymore. So he's going in the wrong direction. Oh, he matches his beer bottle So he has bex green, uh, that's right. That's my father Zane, um, I'm not sure I like this Meh, it's just I'm like days away from doing this. So I can't really talk to him We are not doing that to your hair You want to do that? I don't want people on there to get bored. Ask them if they're getting bored Are you getting bored? I am yeah, okay. I'm kidding So, so this could be brian next, um Did he always have his nose pierced? Can that be brian right now? Thad get some green. Yeah, let's see this right now I don't care do it I don't shove a get do it. Thad can you get some green color and we'll put it on brian? Yeah Okay, but you gotta get the neon green. All right. What's the next? Uh, midi kaling has a cute little bob So I don't like this on her. She's so cute You don't I love her Maybe it's just the styling of it. It looks very and the like the styling of it with that outfit She looks like she's at a political convention of some sort. It was a book release. Yeah It's just it's so much more conservative than I think of her Like she's got a fun sense of humor that's cute, but like sometimes a little Miss gay. I think this does look a little more put together than usual She's a little more whimsical with her outfits and stuff, but I think it looks cute on her. She looks like a librarian Like she I think that's because of her outfit. I think she's running for political Take the outfit away. I think it looks cute. I like it. What's wrong with being a librarian? I think librarians are awesome. She looks like she's running for some kind of office Um, I think it's cool that she's like changing off her look a little bit, you know I like your tank top this week. I was gonna wait till news, but yeah, if everyone wants to see I got your tank top Well, dry is doing your dresses. So sit down. I got distracted All right, uh, kelly ripka has joined ripa. Sorry. Thank you. I got you boo Should I rip it into this green? Yes or no? Yes, do it She is a really pretty uh, they're strawberry. They're sherbet Just a fun variety of pinks that are going through her hair right now. So I thought that was interesting Okay, I kind of want it for my hair Brian. Oh draya. Okay. All right. I think next I'm going to do the kelly ripa haircut on youtube Andrea and then I'm going to do the j low haircut on youtube And then I'm going to do the what's his name from one from wrong direction I'm gonna do the zane haircut Well, we have brian. Well, I just did the zane haircut a week ago. Yeah, this is the I'm gonna label this This is the zane hair color live right now. That's episode 85, which you never said or introductions Yeah, I did I went through and said everything that you guys are doing and your names Okay, so that's it for trending trust. Can we get an instant replay? Oh, that's right I was focused on the fact that I started broadcasting a little early and I didn't know Yeah, we're getting live blooper reels now I'll cut that out real quick. All right. I don't sorry draya. And that's it because we don't have the other job Oh, okay. What other one was it? Should we just tell them? Yeah, they can go look at it. All right, so they googled my name last week. I know Somewhere someplace this happened with the money go look it up So our next uh trust is we would like to know who wore it better The uh princess uh Yeah, brian put up a picture or brian. Yeah, brian put up a picture with the pink crown. Oh, I don't have it, right? Everybody No, it's not there But um, if everyone would like to go to brian's facebook or instagram you can find the uh photo and uh We'll be taking a poll. Yeah And who wore it better? All right. Let's do it. Just want to know I'm feeling you're going down. Yeah, if ever I was gonna lose it's gonna be to that that little stinker. Yeah All right, cool. Cool. Thanks draya. Oh, thank you. Welcome back. So I'm excited to see this because let's find out when under the gun That's hand can be because I do not want a green face You don't want to be jarred letto No, I'm doing green hair. I don't want it on my face. Yeah In your face brian All right, so, uh, well, let's ask this question How big of a fan of nick lodean are you? Dad, did you mix this up? Yeah, I'm way to change the uh sound To what? No, you're fine. Come on. Let's do this up. All right. I thought he was doing Well, wait, let's start justin's news so that it's happening while that's going. Okay. That sounds good Okay works for me And now now hair industry news from justin scott That is the most epic intro. It really is. I'm very happy about it. So, yeah, I uh, I'm in a new tank top this week I got a new one. Yes news. Did you purchase that for my first? No, it's a find out It seems every monday. I go out of my house in a t-shirt and throughout the day. I just If that we gonna turn my That's a little I want a cape right now. This is an intense cape music. No, you're fine. Don't you worry sad? You're fine doing good People are voting for me. So, you know They don't have a soul What? I mean, I voted for ava what you've got. Okay, but yeah, every monday leave a house in a t-shirt and I get warm And I just wind up at a store or a mall. I'm like I love tank tops, too. I would never wear one alone, but I wear them all the time with people Like I would wear it went under the supervision never as a lone wolf, but in a pack. Yes tank tops I'll have a tank top. Yeah, I wear a tank top all the time, but just never no one would ever see under three t-shirts and a jacket And a blue blazer Okay, so that's that's a first thing story my tank top. Yeah, but I was gonna say I was watching the podcast last weekend and He's so proud of these tank tops that he's wearing every single week But you can't see them because his his computer hides them. Yeah, that's true. Yeah But you know what? I got a more aerial view this week. So You're good. You're good All right Okay, so moving on the first thing we have a photo of it. Can you bring my photo up for me? Should be the before and after photo um Dad This may go. Yeah, let's this photo that you guys are seeing is it up yet? Is it over here over here? Um, this it's the whole screen story. Oh, okay This is a story I found and it really made me happy to see this. I tried contacting her today. Okay. Um, I just never got to fall back She's probably busy Um This girl went and got her hair done by a stylist at a salon somewhere and they jacked her hair up horribly Yeah, it's bad. It's real bad. Yeah. Oh, I saw that. Yeah. Oh, yeah She goes in the salon and I did that I guess maybe she was trying to like price out how much you would take or what they could do to fix it Okay, and she told them right there. Like I don't have any money now. This was at the butterfly Butterface butterfly loft salon. Yes the butterfly loft salon not butterfave Um, the los angeles and the girl caroline who heard it Um, she had just had a like color cancellation happen So she grabbed like two other people who worked with her a brianna. It looks like just and get closer to the mic People can't hear you My mic loud enough too. We just got to get close to it. I was pretty close There we go. That actually does sound better. Thank you. Yeah, I think you're good Uh, a brianna and a melanie. So they spent hours fixing this girl's hair for free Uh, what they wanted to do is like really get rid of the choppiness to it They went with like one solid color as you can see Um, so they filled the hair they used a lot of redkin products and provano colors just throw them in there They used some extensions as well. So they'll kind of like took a stage of the game and just Fixed it which was like I said super awesome than to do.  But at the same time I don't know a single person in this room who wouldn't have taken that Just if not even if they're a horrible person, but just to get that before and after photo You know like social media attention like the person that fixed that jacked up tattoo of the bride Yeah, you know, so I think it's awesome. I tried to contact her Um, caroline to have her maybe call in tonight or maybe have her watch if anybody knows her. Okay. Um Kill a job Yeah, I'm hoping that that would be fun to talk because I bet you it was a blast doing it Yeah, you know Helping out somebody like that but it was such a good before and after and obviously you guys are seeing that now Yeah, but it was really it was really good. So definitely Butterfly salon is it's got some skills apparently If you're out in the LA area, definitely Check it out. You can see their credentials right there. Right. Yeah Um, but yeah, that's a really cool story. I found it made me happy. Um, the next one What's the next one we got going on there? What was my next photo? Uh, you have the b3. Yeah The next thing I found I left about this a little bit the brazilian blonde builder Yeah, reading what it says It is literally olaplex. Just reword it. Right. Well, everybody's trying to come out I would just say everybody's trying to come out with that new product to kind of be better than olaplex But I feel bad for these companies or try to compete at least Yeah, but nobody's doing anything that seems different. So that's you're drawing on your hand now He doesn't have paper. So he draws on his hand. I gotta drop that thing But yeah, so, uh, but yeah, everybody's coming out with a bond. So olaplex is a bond multiplier And you know and it gets added to the color So it helps when the the breakdown of the bonds happens within hair color It adds multiple bonds to it to stop so it doesn't create as much break it or bond break it Yeah, but this says it's almost the same thing, but it says it does not add any additional processing time Which I call bs on Right. Well, I mean none of them really do it's just dilutes the formula of it But exactly that's like saying I'm going to take a 40 volume developer I'm going to leave it in 10 minutes because this was doing 10 minutes If you add this stuff to it or any of these products, you have to dilute the process you have to Give that extra 10 minutes because it's not clever Depending on how they worded it because technically olaplex doesn't change Processing time on color, right? It changes lifting time with light. Yeah Exactly so there it says improving color attention. This does lie with no added processing time But does say no processing time with color, right? It's a following the color, but it's not directly saying color Like I don't know what you're talking about I would like to try one of these and see how they actually compare to olaplex Yeah, I would like to do like a side-by-side. Yeah on the same head. I think that'd be really cool to do Yeah, let me check it out. No I was almost said yes, uh So, uh, yes, so that's um There's a lot of I think there was a few other ones that we talked about already Another one seemed a lot more bogus though. This one seemed like it was legitimate something that could possibly compete with olaplex But at the same time you have these huge People who have been backing olaplex for so long since it pretty much came back on the scene Because it's been around forever, but nobody really picked it up that For somebody to want to give up something that's being praised by a huge industry Yeah, it's really going to be tough for them. Yeah The only way that this is going to work is if that product is a lot cheaper Yeah, uh, then you'll get the people that don't want to pay that much for olaplex to do it But otherwise if it's the same price, there's no way. No, I mean olaplex has the market. Yeah, and I mean Yeah, but if it's not doing what olaplex does no one's going to want to waste their money. Yeah, exactly. Yeah So that was that that was a part eventually I would think someone is going to figure out Something that works like olaplex. I mean, yeah, it's all that's how it always works You know, it's like they found out something that lifted hair They use a light near then they found one that you can add color to so you negate, you know Those horrible oranges and right it's always Nature the beast.  I just wanted to sling it. It feels like I'm holding like what's that highlight I'm gonna like throw the phone using the stick that I'm It's almost dead by the way, so do something really epic in the next couple minutes. Okay Um, I found this really cool article. I laughed about it names of hairdressers. We can stop broadcasting on that Say bye to everyone. Oh, he already ruined it. Bye everyone. Say thanks for following us Make sure to watch on youtube Um, but yeah next one I found was the names of hairdressers Um The study they did using social security and the federal election commission Huh? Right said that these six names were most likely to be hairdressers. I don't see how many I know It's a great occupation. All right before they say it different occupations Okay, let's let's guess the name because I can't I don't have any in front of me. She's looking at all of my I can see them right now. Sorry. Okay. That's okay. I can't okay. What do you think? One name let me think people online you guess as well They're looking at it.  I'm gonna go with Amanda. Oh, sorry.  Give me the pen. Give me the pen together Give me that I have You do Bring it back. Let's come on. It's okay. I'm bringing it back the names. Yeah hairdressers names Brian. Go give me a name I don't know. I don't know the list. It's six names. Just give me a guessing. I'm the most popular. I'm going with Amanda Lisa Wrong and wrong wrong.   No Let me ask nine Is there a guy's name on that list? Yes. Yes, there's three or two. I believe man. It's Thaddeus one of them. God, no There's three girls Three guys three men and three men. I was smart. Okay. He's Amanda one. No, no Okay, what about You're never going to guess these and Matt I even told I don't even read the article I don't agree with that. I read the list yesterday or two days ago or three days ago whenever I did this And I don't even remember I don't know. I only know. Oh, go ahead. Sorry. What are the names list them? Oh, I'll list them But um, I've never met No, okay So Raymond, Laurie, James, Robert, Susan and Patricia What was the first one you said Raymond Raymond? I've never met a Raymond doing hair. No, I've never met a Raymond in I've met a Raymond. Oh, yeah, I have several Raymans being barbers The only one I can think of is Susan from that used to work for Paul. Yeah, she's still there Yeah, I mean, so you have Susan Robert Who do we know that's Robert? I know uh That's why I love you Okay, so yes, Robert, I believe a bunch of lorries that are hairdressers So that makes sense. I used to work with lori.  Yeah, I worked with lori. Yeah in the same song where they spelled lori No, um, oh my god. No, my girlfriends have lori Laurie is la u like Laura, but lori. Oh, I just say I wish they could have seen your face. You're like, laura I Say them all the same so I can't you do you also say I say lori lori lori I thought that was a lori man. I'm with you. I always thought it's just the difference of the spelling Yeah, that's because we're from lori. We're pushed a little more to the middle of america Weird there it is. Okay, the last one. I have simplify the last one which I found Really? Oh my god. He just he head butted the station. I lean back and Looks like a paintball Okay, moving on to the news why brian ruins everything. Um, oh my god Matt focus on me in the news. Okay. I am okay. I'm having a heart attack right now. Okay. All right forbs Forbes apparently listed being a hairdresser as the least 2015 liar. Yeah, uh, let's see what the guy's name was uh, What is it? Tony Lee? He's a career cast publisher of the magazine and stated that Stressful job for these reasons. Uh, what is this? What's the list? Um We make our own hours We make our own hours come and go as we please apparently we make friends with all of our hairdressers There are all of our clients. Um, what were the other ones we get to Be friends with our guests because that's always a great thing Like he's just listing these the people of forbs need to like spend a day Yeah, wait, I'm not mad at that list though. I think any any Job working with no the public is kind of stressful. Well, and I also thought about like a list They're stressed of it, but like I don't know in the job itself. I mean here I look at it in terms of like my old roommate was kind of picked your hours to be honest Like with a lot of things that you all wanted when you hired you That's true, you know, we talked what was good. We didn't say. Oh, you have to go over hours I just wanted hours You were like here you want five days like I'll take five right, but but as far as I anybody working with the public It is stressful.  You don't breathe you turn purple by the end of the day happens Well, that's right when you have a two-day. Well, that's what I'm saying here work week.  Yeah, and people are late or Or they're early or you know, like nothing goes. It's a very Intense day and then not for nothing like usually we're lucky with these floors I've never been in a place where the floors are so bouncy, right without having to sound like a mat or something But you're your feet for like yeah most you fall through it Until I'm in the break your back until I'm in the basement doing hair Yeah, you know, but like we can and also the think the biggest one of it all is like we could ruin someone's life Like that well not life. Well, you know what I mean though. We know I've seen it Yeah, you could cut their hair so short that they don't want to leave the house You could chemically burn them.  Yeah, that's done damage to them Or you could be like that one girl who we just saw earlier. Okay. Now I'm stressed out You're fine. You're mad back or you could go home and have to buy earrings because somebody cut your hair But I think like based on what that I think just based on what the list is I agree with a lot of that like there are a lot of great things about our jobs that other jobs don't have And what I was saying like I just always anytime I ever want to like Complain about work.  She was a divorce attorney And I mean when I compare that list of our day to like hers The kind of clients that she has to hang out with all day and then she used to put to me She's like at the time I was waiting table. She's like you have a bad day. Someone doesn't tip you I have a bad day and my client doesn't see their kids anymore. Like oh, no, that's a stressful job Yeah, but you chose that line of work. Like that's where I don't Well, no, no, no, she's not asking for sympathy. She's just saying that's a description of the job that I think like But your day is different, but it's still a bad day. Yeah, exactly. You know what I mean? That's what I mean. I'm not a total like it's apples are like I'm not going with this one. I know but I'm not no No, but this saying I know what you're saying, but you're not it's That's not what I'm saying. Yeah, I'm not trying to like Compare for any kind of reason. Anyway, I don't but you are stressful of a job You are comparing them though and when you look at like Uh, somebody that's a divorce attorney and somebody that's in the service business She's talking about you not getting a tip, but there's a lot more that goes into the job than just not getting a tip Yeah, that there's a lot of like the people that you work with and you've served tables And you know the people that you have to deal with on a daily basis that are you know In relation to the money that she's making for her job that her her day could be miserable And that person notice your kids again, but like financially you're working. I feel You're killing yourself, especially like I said a service position like that. It both sucks Exactly like my bad day would be that I didn't say I didn't get tipped 20% Like I was supposed to and gave it my all and was a great server And at the end of the day that's my those are my bills, you know And that's my bad day and then her bad day I get that she takes that emotion home, but she and I'm not taking away from her bad day But she also has a positive from it. They both have pros and cons I think it's like the same kind of bad day just different. Yeah, my point on that Sorry that I sent us so far off the list No, it's just You know like that's why I brought this up though But my my thing was just to kind of show them like it's not the easiest most least stressful job in the world out there You know at the end of the day like an average hairdresser We're not living in like a five You know bedroom McMansion somewhere Right, you know, we're we're we're making do we're going along and we're trying to be happy That's I feel why we picked this industry. Yeah, but it's not the least stressful job I wonder if they measured it by um, like any medical Suicide High blood pressure anyone dying from certain stress test or suicide like I wonder if they measured it like that Did you know that dentists actually have the highest suicide rate?    I'm like, listen, we will work it out. Do not worry that much. Don't put that on me Like when people bring that stress in like you You feel it and I just imagine that if you know, you see 10 clients and Them would rather get in a car accident on the way to come see you then see I know I hope my dentist the other day was like I'd rather have another baby than to get this done He goes a lot of people say that you'd be surprised, right? Yeah, but now I wouldn't be surprised I would go home feeling like crap every day like Christina, I'm sorry. Where did you guys hear that uh that information? That's been a long-standing statistic Yeah, no, it's okay because I was gonna say the first time I heard it was in the movie uh, the whole nine yards Okay I don't know. Oh, I remember that. I remember that but they must have taken it for that maybe I don't know if it's still To 2015 but it's been like, oh, yeah, I mean, I agree. We feel like I wouldn't Want to be a dentist But and if you're a dentist out there, we don't really know if that's a fun If that's a real fact if it is if you have any dentist friends If all of the cells let us know but um if you're a dentist every time he shows up. I'm like another one. All right Keep going. You made it He survived this month. Should we book another appointment? How you feeling? All right What else do we got? Uh, that's it. That's the news. That's that's the news today. All right. All right. We're almost we're getting there Uh, we got free. We're almost done. We got free pong coming up. So get your phone ready 844 fse live Wow So be ready for that. Let's get into fse social from brian hair brian green hair Submit your questions to brian hair on our facebook community or by using the hashtag free salon education All right, okay Hey Thanks, uh, all right. So not a whole lot on our social this week. Like there's some buy him down Huh? Oh, what? You're good. Okay. Um, so you guys joke's gotta like Send us some more give us give us more feedback. We love you guys. We want to hear more I want to hear more. I want to hear less of myself. Thank you. You turn off just in the mic real quick. He's adjusting Oh, never mind All right, uh, all right So first I saw somebody put something up that I know this is definitely for you matt On our facebook page somebody put up. I want to learn more about your loyalty program system Uh setting it up. I think it's just going to be Variant of his thing, but like how does it work? All right, so we um This is something that coming up After the summer, there's a lot of things i'm working on. We did a loyalty program for a long time Uh, we haven't it hasn't really been active lately. Um, there's been a lot of transition that's happened over the last year in the salon Uh, or really over the last couple years, but um, and we're going to be moving into mevo So I don't really want to launch The new loyalty program till we're into mevo, uh, which is the millennium software product, but um, the way our loyalty program works or worked When we were doing it is you get a thousand points for referring a guest or a friend to the salon So as soon as they come in you get a thousand points, which is worth $10 And the great thing about that for me When we did it was it would cost a thousand dollars to put an ad in the newspaper And a lot of people You'd get maybe three customers from that thousand dollars And then you would hope that those three customers would maybe get some more customers in but you didn't know So If you just have a loyalty program or something like that, then uh, you offer $10 for them to send a friend in it only costs you $10 and So it's a win-win for everyone for the stylist is working for you for the salon and and all of that So it was it was a thousand dollars for a new guest 500 points for rebooking your next visit Uh, which is five dollars. So we give them five dollars just for pre-booking and industry statistics say that a guest after six visits, um Your so let's say you have A hundred guests come in Over a uh, six visit period or whatever Basically, it's a 13 retention rate after the sixth visit. So, um, so this makes sense to you guys and as my brain is working And it's fried today, um Over six visits if you have a new guest the odds of that person staying with you for six visits is 13 So what are you doing to to keep them staying in your salon? And that's what the loyalty program did. Uh, it was all right So you are a loyal guest to us you rebook your appointments you ask your friends to come in So we're going to give you points and dollars towards your next visits to keep you staying here because we love We're um supporting the salon and how you're supporting your stylist. So, um That's pretty much it. I mean that that was the whole point of it So you can create points the great thing about millennium is you can create a point system based on anything you want Whether it's a certain number of retail products purchased or Um Even trying a new service anything you want Even if it's a special service that you wanted for that month say if you upgrade to this treatment in the shampoo room You'll get an extra bonus point, you know, so you could add things customize it to your to your benefit So that's really, you know, there's so many different options you can do and I think that that's the modern way to do it Not doing an add in the paper Good good call All right, cool. I hope everyone's not as bored as everyone looked right here. Okay, cool I was just following on your One of the videos you just put up the favorite. I think it was the favorite tools one Yeah, someone asked if you had a favorite blow dryer She's saying she loves the chi rocket. I know that you answered it, but I think it could be fun Just to go around. Yeah favorite blow dryer What's your favorite? That's a tough one. I always forget the name of the one I have at home. Okay What's the one I brought in when I first started working here when I needed to drop Solano Yes, that one. You like that like Solano, but I feel it's a little too quick. I do like the version one Okay easier. I've had that for like seven years. It's it's always been good to me. Okay, so I'm up between those two. Cool Um, probably the v2 So v2 is palm actual blow dryer It's a the version two of palm actual blow dryer. It's a silver one. It's a turbo light now. Yeah, and we use v2 anymore We use the black one. Uh, it's just what it's called. Which is the Something something it's still the v1 or now it's the express ion dry.  It's the black one Yeah, but I love I love that one. That's my favorite Brian Uh, I'm a I do like the neuro dryer What's funny?  I couldn't figure out how to make it blow like Come on Brian your hairstyle.  It's a little heavy and like the touch screen is on top So i'm like trying to turn it off while the air is just blasting my poor little two-year-old niece in the face Like they need like a voice activated blow dryer. Yeah because you can hear things so well about the blow dryer Shut off You're done get hotter, please There's what's better when you say please hotter Yeah, yeah, that would be awesome. Well if tony stark was real well, um The ghd flat irons, uh have a chip that scans the porosity and automatically stops the temperature for them Get the heck out of here ghd. They need to send us one. We need to try this How is that possible and they need to start making blow darts and it actually does work? Yeah, because um We used a ghd flat iron once on this girl who had like completely fried hair And we're trying to do flat iron curls shut off We're trying to do the flat iron curls and we're like why isn't this doing this and then we're like why isn't her hair hot and then we're like Oh, whoops So brian, yeah, it did do it. Sorry. I didn't mean to ruin your it just It didn't work. So it was it's really cool.  So it's like you have to buy a backup What you need is you don't need the special one to make your hair not fried If your hair is already fried don't buy this iron If you're trying to save your hair And not letting I think I should get one You should You should do it go. It won't turn on. We'll buy one. I want to try it out. Anyways, I have one at home As you get to the end of the shut off. It's an old one. I've had it forever It actually gets cold as you get to the ends of it it refrigerates freezing cold at the end of doing your hair The the thing has PTSD. It doesn't have to do it itself. It just It starts to dispense out of this iron. It's like It actually starts to dispense a leave-in conditioner But you need this not heat. All right My hair is not that bad dryer dryer. Um Oh, no, I like the v1 and the v2 from Paul Mitchell. Yeah I think we're all pretty good. I mean we use v1. It's all from the freestyle. So Uh chris you've used every dryer I have every time I get like a dryer or something. It's My entire our bathroom the underneath cabinet Is always being replaced with a dryer. So you've tried pretty much everyone personally on yourself. So what do you think? I don't really care. Yeah, it starts with a C Okay, perfect. No all the Paul Mitchell dryers are great. Like they're usually just those I tried the amica blow dryer. That was nice. Yeah, I like that one Um, but they usually were Paul Mitchell I didn't I don't if we had any other one think like about the amica blow dryer and Because we have three freestyle systems that have The Paul Mitchell dryer built in but then we have the this station doesn't have freestyle So we have the amica dryer there and uh, I also go to pull down anyway Yeah, and if that was on the pull down, I would that would probably be my favorite one. I love the power of it But it doesn't have to be powerful and I love the positive and negative Ion I had to look at the box every time I go to pick that up. So I can't remember which one I want Positive or negative or what color light it is for which is positive and which is negative I don't know why I remember it, but I do But what is it for like negative closes the cuticle and positive opens it for that reason? Yeah positive helps you so positive will help open the cuticle and get the water out And then negative supposedly will seal the cuticle. I want to say that I heard somewhere When you're doing any kind of treatments to do positive. Okay, like if you're doing like Oh, yeah, it's a kerosene treatment You want to blast open the cuticle before adding the keratin in right always lovely I do like the newer one from Paul Mitchell where you can control the heat though because I'll like Yeah, I won't use it as hot on My what are they called dry it? Your crispies my love I'm very loved your lunch pieces my loved pieces. Yeah All right, cool love What else we got uh earlier in our chat box the crew had just said do you have any tips on perming? I'm just now starting to learn it Uh, the only tip that I would throw out there of The few perms that I've done, but the ones that I really liked how they came out It was not to do like Not to worry so much about making it look like beauty school perfect Like you get I always got a much more natural finished result When it looked so random like some rolled up some rolled down some kind of bejiggity Some a little bit larger than the section should be for a perm rod And it just it made it so much more erratic which made it look more like an actual head of curls No I've seen your perms. This is an episode 69 I um, I do agree with brian like mixing it up with uh rolling it over and under But also I always liked uh triangle sections. Yep. I support that. Yeah Yeah, because that always kind of helped to give it more of the erraticness. I'm so awesome at perms Yeah, I think you're the only one who's doing perms now. I'm the only one in the salon. It does permanently the only one There's one. There's one perm one single perm. I have one client that gets a perm every six months. She's sweet She's the best. I like one of my favorites. I want to do her Um, I know everyone's jealous when I have her, but I I love doing that perm and but she's got really short hair too I was gonna say marge is a sweetheart. You know, it's really fun. Uh doing her hair, but Marge The art salon smells like perm literally once every six months. I've never met a mean marge and I think I like the smell I learned a fun fact today the lady who always sits and works at the dry or the laundry mat. Her name's marge. Oh, yeah Another nice marge Homer Marge got it before Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge Marge I heard about that and Marge is getting divorced. Marge is getting divorced. Bart's gonna get killed by satchel bob. What? Yeah People should actually start watching that show again. Most of my life.  All right What else we got brah? Uh, there's not really that much else like a lot of praise That people gave for all the videos that you've been putting up Uh, Justin brought something to my attention that I thought would make for a nice little discussion before we close out Should we have people call? Well, it's it's a Wait, let's watch and see how heated the peeps in this room get. Okay before we invite other people to go in on it Okay, I mean call to chat on this. No call for the pong. Oh, yeah. Go ahead. Yeah So we can do that. All right. So we're gonna start taking the call. Um, thad might put you on hold But he just might chat with you. Yeah by hold. I mean I'm just gonna go So thad if you could so if we get a caller We'll we'll put them on hold but we'll mute it so it doesn't come through or they can get being involved in the conversation too But uh, so call in if you want to do the free pong and win something awesome Uh, it's 844 fse live 844 fse live. We'll talk about this and then um, we'll go into that so Uh, so anyway, so the story that um Justin had showed me was it was less of a story and more of like just what had transpired There was a woman who brought herself and her daughter into a salon for color correction the hairstylist did both and apparently The mom loved her hair the daughter very very much did not and made typical teenage girl like huge scene out of it wanted to blast someone Social media and do all this and just made like a really I have no idea what the hair looked like But just made a really really big deal out of it And the mom I don't know at what point like I that's the only thing I'm not sure on the mom It apparently paid for hers But said she wouldn't pay for the teenage daughters because she was gonna have to pay someone else to fix it And acted like she was doing them a favor by not letting her daughter blast them on social media And so she was just refusing to pay for her daughter's hair blackmailing them pretty much It looked like she and she also said something about how you blended it. So maybe she cut it too But there was no before and after or even before photos, which I really wish there were for this. Yeah, that's why we can't comment But she was really bad. I mean in that it doesn't matter in that scenario like But again, she said it was color correction and she even tried to make she wanted to make a follow appointment to finish the girl's hair So it wasn't like she was like, hey, your hair looks like crap. See you later. I try She's like I would like to finish this project And she went back in like she did the hair and then went back in to do a couple foils And then apparently wanted her back to work on it more. Not every color correction can happen in one day. We all know that And I mean they this woman's letter just went on it wasn't just like just blackmailing It was going so far as like We have pictures that we've been showing other stylists and we will show if we have to to like make people understand And we're not paying for this And if like we started the conversation a little bit earlier of like what the hell would you even do in that circumstance? I don't understand why the letter was being sent that i'm not going to pay There were paid for she left. Yeah, let's just say Oh Say that we have somebody on the phone so we don't need people continuing to go No, that's fine. I mean just mute it. We have someone on hold Yeah, okay. No, there were instances where you stepped in and and have fixed Maybe like somebody just very young on the floor and Yeah, you know, I think I think people in general are just being A-holes. Yeah, yeah, but this I wash it. I wash it. Yeah, they're being a-holes if you don't If the salon asked, you know for that to happen or maybe somebody You know like recognize that the people were upset something wasn't right. They wanted it differently Um, I don't I don't yeah, but brian said that the mom was happy with it It was the daughter that was upset So this could be like a like mother daughter scam where they go in to get services done and then they only pay for part of it I feel like we would need to be I need to know more about the story because I'm just going to take it as save say the girl was unhappy whether she was 15 or 20 or 30 Yeah, um, I feel like the salon should have offered Um a situation to fix it. Um For free. I think they should still pay for a service though Of course. Um, but and matt you've had to step in before and fix things for somebody and because you you you knew more You know at the time but not for anyone but this might not be like a lack of experience This could be like it is the color correction. So like there are like the steps like they may have taken her hair Like as far as it could have gone At this point, I feel it would have been a theft of service thing where like if she's really she's openly admitting We had services done by you my daughter. She wasn't happy But there's no Okay, this is this is how it's going to turn out because with color correction. You can't promise anything Yeah, you know, so that the only thing that question like I question that is if they really are holding these pictures out And not showing people like maybe they really are saying I will bad mouth your salon Maybe they really are horrible and maybe we would look at them and be like, oh my god I wouldn't pay for that either. I don't know. I don't know. It's like such a tough. Yeah I feel in the hairdressers favor if the pictures really aren't worth it And again, they could say all they want in the middle of some of my color correction It's looked like you know Dog butt, but that's the middle of the process. I didn't get a chance to finish it Right. So, you know, like well then she shouldn't have left. She shouldn't. Yeah, and I think it comes down to um communication like None of your color corrections and I'm going to point you out would would Be in that situation in the middle of a color correction and have that thought in their mind that it was over And they didn't like it because you would have already talked to them Way before this and throughout the entire Uh situation all of you guys would have About what was happening, you know, say somebody called and didn't let you know I think you all are experienced enough to say this person walked in Was scheduled in your book for a certain amount of time and you looked at their hair and you were like No, this isn't happening. Yeah, I've heard you either can you can leave here with orange Yellow like whatever color you think that it you know at that time would have green Or we can we can reschedule this, you know, this reservation for you Brian. You better not run out on me Yeah, I think that that's the that's the key thing. Yeah communication and make sure Just make sure that you're the entire way through Communicating with them and if you don't have enough time to do it don't get involved in it and we've we talked about that before It's not about making them so happy that day It's about the relationship. You're gonna build them over weeks and months and that's the whole Why clients 13% of them after six months are gone or 13% are still there. Whatever. I can't even get that right this This evening. It's late. Let's do some beer pong. Come on. But yeah, so so just make sure communication whatever we're good Um And so we had somebody on the phone They hang up yet In fact, can you turn down auxiliary one the uh, the blue the first blue one just a little bit Okay, are they still on there thad? All right. Do I still have you? You do all right and can I add to uh, it's calling us This is Rob Hey robin, how are you? I'm good. How are you? Excellent. Welcome to splitting hairs Thank you. This is my first time getting to it. Wait. Have you tried to call before right? Because I could swear we saw robin on here saying she tried to get through one before There's only one robin ever ever this is That's why her name's not on the list. There's only one robin as a hairdresser and she's calling us right now This is the robin. All right. We have uh, are you from robin? Yeah, there you go. Sorry I am from a little town in upstate new york called sherburn. Oh sweet. Okay, great. All right So we're going to we have some sponsors. So let's talk about we have amica who's given away some cool prizes We have manerva beauty.com. We have sunlights baldeage. We have FSE giving out some stuff Whatever we have at this point. We got to get some new t-shirts and then um, combs. We have We got pins. We have pins Hats We don't have a new one yet No, but and this we're trying. Maybe no. Yeah, we're trying. We got some new ones We're trying but i'm also trying to build a whole new brand new wheel too. So we have uh, so we have also millennium Millennium three months free of mevo. So who do you want to throw the balls? All right, i'm gonna go with draya draya.  Is it turned up? Is it turned up? Are you sure? Turned up. Did you mute it? All right, dad, you can turn that down a little bit. That's the um, that's the wind music All right, draya draya has got a ball on her hand. She's about to make the throw There's a lot of balls in there, right?  She missed Wow one more draya One more She's well mad draya's under the table. There's got somebody on your team All right, draya. Wait, wait, wait. Take a deep breath. Come on focus. Here we go focused Ah didn't focus and another one Oh All right, we're going to man. I need a wamp. Never pick jay. You're getting some really There you go so we're All right, robin. They're rigged this week robin.  It happens Can we uh get that sound bite for the wamp-wamp-wamp? Yes Everybody's a winner robin's getting combs and combs. All right robin. So can you email me uh contest at freesalon education Your address and we'll get you out some uh combs and buttons Awesome, okay All right, great. Thanks guys. Bye robin. Thanks for calling in the girl. Have a good night. You too. Thanks all right So that's that draya. Let's come over here. Let's have a talk How you ruin robin's night. All right, so it's okay dray. Thank you to college So we got to sum this up. So brian's got green hair draya Has no balls. We just showed zayn malik how it's done online me and draya. Yeah, exactly Me and draya are the same at throwing ping pong balls as the same meaning ballless I'm still the baller All right, so I haven't gone once so jessen. Do you blame them?  Yeah What? It's okay, dad. It's good. It does that. Uh, so we have uh an interview with russell maize coming up And I want to can you throw up the flyer that has a bunch of people on it? so this flyer is russell maize is having a herapalooza And it's actually a fundraiser for one of his staff who was uh In a He had a motorcycle next he was parked next to the road the motorcycle broke down or something I think if I remember the story correctly and a Drunk driver veered off the road and hit him and he lost Function in his arm. He was a hairdresser. So they're doing this big fundraiser Which is really a lot of of great hairdressers have come together to put on this hair event So there's also a website where you can go to donate To it, which we definitely all need should do that. I believe So check out the hair palooza follow russell maize on Facebook and you can find out all the information. I'll also put it down in a link in this video And he's going to talk about it on this interview as well. So but robert chromings is going to this event dj gerard scarpey see Douglas mccoy douglas mccoy andrew does hair. Yeah Uh brigg Brigg, I mean, it's like warm a tron I'm not sure who that is, but very interesting. I know. Yes. So, uh, allison Daza, okay You mentioned everyone else. Okay. So I mean Unbelievable lineup. It's going to be a really cool event and it's obviously for a really great cause. So if you guys get a chance Um, check it out. Go to the website and at least, um, if you can donate whatever you can for that so, um Also follow us on I can't remember the name of this periscope periscope Follow us on periscope submarine. We're gonna do okay. Oh, that's a good idea. So Uh, we're gonna do a bunch of stuff on periscope throughout the week and when we're filming and just Random stuff. So it'll be fun to see some behind the scenes things that are easy to film Uh, and also prior to the show when you're always wondering what we're doing now, you'll know um, and then also Uh follow us on instagram at freesalon education. You can follow brian here hairstyle H-a-i-r-e style Draya dry day two two eight nine. I am jesson scott christina Under score steene Bad bullenized bad bullenized and that's pretty much it Give us some uh feedback this week chat with us. Yeah, you want us to talk about questions Yeah, we'd love to hear topics. That's what we got our social media stuff for and please share I know if uh, you like his hair, uh better green or if you like Jared leto's better green Or zane zane. I want to be compared to everyone. Who did it better mere jay mere jay mere ava mere jared leto Didn't cap the planet have green hair Or your favorite people from the nick loading kiss choice awards Okay, so or trod all if you want us to stop this show Ever if you just want us to quit doing it forever. Let us know make sure you hit like and subscribe here Also, um, see how that goes So remember subscribe to our youtube channel and also we have videos coming out monday through friday every day of the week So check us out on freesaloneducation.com and this interview with russell maize. Thank you guys. We'll see you next week Hey guys, this is matt beck from freesaloneducation.com and we're at premier orlando with russell maize I'm really excited. This is Probably I don't know if anybody else is here, but this is the most exciting part of my day is you Yes, it's true. Um out of my whole list and i'm not going to tell anybody But I was really excited to talk to you because I have followed what you've done on harebrained Yep So and I think we have similar interests. So i'm excited to chat with you great I'm very honored to be here. I was honored to be asked to do this Yeah, so it's always a pleasure. Well, and you were at the show and you had a class Yeah, so let's talk about that real quick. What what were you doing? So the class I did here was something I call perfect layering which is kind of a throwback to technical You know when you when you first start learning how to do hair you're taught patterns And so i'm trying to teach The methodology and the understanding of how to create a pattern as opposed to just following it So the hows and why Doing hair as opposed to just okay. Just do this haircut. It's how you do step by step Right. So it's more of the delving really deep Drilling down deep into the technical aspects of layering hair. So that's what I covered today And I think I think a lot of people that are walking around the show right now are hoping to get a haircut, you know Yeah, uh, they're trying to learn a haircut. But uh, what you're talking about is teaching technique and showing So seamless layering and all of that. How does that happen? Well, what's your your main thing when you talk about it? Well, there's there's not that's what makes it difficult is it's not one Particular right instance that makes it better.   So you got to cover that and then you got to cover head shape Yeah, and people don't realize Elevation and how it affects the weight distribution. So if you don't elevate things consistently, you're going to have lumpy layers So let's let's learn the head shape. So we know that we're elevating exactly the same angle Every time and then we can deal with the increases of length and how to make that blend perfectly without lumps And where where did you get your training from like where where did you start? Well, both my parents are in the business My mother is a barber. My father is a barber and a hairdresser. He went to both schools And so I started that way and then uh in kentucky where I was born and raised I moved to new york city I worked for a guy named john delaria for about My for five or six years and I became his education director And traveled for him and then I moved to california And I was an education director for a chain salon out in southern california Okay, nice. Yeah, so mostly from my father and john delaria is where I learned and where are you at now? I'm in southern california in orange in the city of orange. Okay. Yeah, and are you at a salon there? I have a salon called bow house hair studio. Okay, and um, I have six people that work there and I think they're pretty awesome. Perfect size.  Yeah, a personality is going on. So I think six is a good Seven's pushing it But you know and I have something unique if someone comes in and wants to work with us They have to be interviewed by every person working there. That's a good idea and every person has veto power Because it's such a small tight group. I want everyone to gel. Well, right and they see things that I don't necessarily see So if I think someone's great and they bring them into interview and meet everybody and someone says no No, no, she ain't gonna happen. Yeah, sorry ain't gonna work. All right So and you I actually I had a friend once that told me he had a he had a bigger salon And I think his salon was about 12 chairs And he said, you know, it's it's funny. You think when you have a bigger salon, you're gonna make a lot more money And really it just costs a lot more. He's like, you know, I brought in 1.3 But uh, it cost me 1.1 to to run the place, you know, so people think you got to have this big gigantic salon I think I think the sweet spot is six people Efficiency is the key. Yeah efficiency if you can keep the overhead low And keep the morale high you'll have a six to have a group of people that care Finding people that care That's tough. That's tough. Yeah. You know, well, and it's I think it comes with that's a whole leadership thing Yeah, and when you talk about I think the leader of the business has to be passionate Yeah has to have good relationships with the staff. I mean, I think there's uh, sometimes an arrogance that happens In the industry. Yeah, I think that that's a lot of a lot of times how salons end up failing Is because you know of I think part of the arrogance in the industry comes from the whole fake it till you make it It's kind of persona.  I can go try it and it's fine. Exactly. I don't need to know Yeah, just show me enough to get by right and that's really a detriment to the industry. Yeah, well, I'm glad you said that So let's talk about let's move in. I know you from harebrained. Um, Which is that's the fantastic part about harebrained is I wouldn't have ever met you probably right without that connection And um, so you were up for harebrained video awards and all that Yeah, I was up for uh, uh, the first year they had it. I was nominated for two video awards And then this last year I was nominated again. So and what category are that the first year it was technical step by step And uh, dj won that one. Okay, and uh for We a humor and josh won that one. Okay. Yeah, I did the robot The the hair. Oh, yeah. Yeah. Yeah, that was me. Okay. And uh last year it was uh technical step by step And that was the the graduated Bob with the curly hair and um, Mike from what what's his last name? Mike Kingsley the Kingsley hair. Kingsley group. Yeah, he won that when he did a he did a great job on that one So I've lost it. You're in some good company. Yeah, so I don't feel bad about it. Right. Yeah, you know But even though it's like I went and I was just really happy to be nominated There was a part of me that was like I was happy happy happy and then when they announced that they won I'm like And it just I'm like, I'm gonna win one next year. So I've got all these ideas Yeah, I'm shooting one a month one a month one a month and I'll I'll win one next year. I feel it I think that's that's one of the cool parts about it is you're You're being able to it's pushing people to be more creative, you know, because they're seeing What their peers are doing and you just want to do, you know, you want to push yourself So that's very cool. Yeah It's that that creative release That takes a long time to do. Yeah, and it's rewarding in the end Yeah, it's a haircut you can do and you do it so much that it becomes kind of You know, it doesn't have the same excitement but doing something like this it expands the creativity And it demands more of you right and when it demands more of you, that's when you grow And you got to continue to push yourself and grow. Yeah, and so like when I see the young guys doing videos You know, I'm not looking at it from a Oh, uh, he didn't cut a straight line.  I'm like, I don't look that old. Do I God you don't I don't yeah, I'm 27 and I've been in it for 30 years. Yes Um, but when you see like the young guys you look back and say, oh, I remember when I was doing it for five years He's doing great. Yeah, you know, and so a lot of the young guys are afraid to put their stuff out because they're afraid that they're going to be judged And it's not about that. It's about it's hair brain is a house of love And everybody loves and shares everybody else, you know, everyone else's work and they share in other people's You know wins and accomplishments and and I think the hair brain is fabulous for that So just share your work share your work Definitely and you have so you have a new adventure that you're that you're working on So why don't we talk about that?  They're dying They're not anymore. So they're hard to find. So I feel a certain responsibility to give back to the industry That's been so good to me and there have been a lot of people that have given to me freely And you know too many to even mention so I need to give back So that's what I'm going to start doing is uh is giving back, you know Mentorship for the first five years of someone's career on what it takes to be successful to build a career I'm not going to teach them how to do art hair I'm going to teach them how to do salon quality work the things that count that allow them to make money Right to make a living well in all of that the all the crazy hair cuts the asymmetrical stuff all that It comes from the fundamentals anyways. So right that's what you have to learn first But you know, it's it's fun to do those things if we first start you're like, I don't want to do a bob I want to do this asymmetrical disconnected bull cut. I saw dj do right, you know, which is great We need to do that to release the creative energy But if that's the only thing you know how to do You're not going to be in the business very long, right, you know, I mean I remember a study saying that the attrition rate of the hairdresser the first five years of their career is in the high 90 percent And that's that's not because they can't make money Right because they can't make money because no one's ever taught them the right way to do it, right? They they glaze over the fundamental stuff because it's not fun to teach. It's not glamorous and People are have short attention spans today. Yeah So, you know, it's it's tough to do but it has to be done Well, very cool. And you so how can people follow you? Um, hairbrained. I'm on hairbrained, you know, Russell may is on hairbrained I'm on instagram hair mentor I have hair mentor com coming up right now It's just a list of all the videos that I did for a hairbrain video awards and things like that So it's just you can go see all my videos on there And on that website on hair mentor com. Okay. All right, cool. And then September 1st you launch Yeah, I launch. Yeah. And then what will people do then? Do you know? I have no idea. All right. All right I'm working on it. Well, and this is what we should do. So go follow Russell Russell may is hair mentor you can check them out on everything and then you'll announce to everybody when it's ready Yes, and they can go check it out. Yes, very cool. And I would like to offer, you know, some of your followers when at first Oh, you know, we'll offer some kind of deal bargain free stuff So I'd like to offer that to all your followers I think what you're doing is absolutely fantastic and you're trailblazing a new segment of the industry And it's it's wonderful. It's wonderful. I appreciate you saying that I feel like I'm just just working I'm just, you know, doing what I know. It shows how to do well. Thank you very much. I appreciate it. It's my pleasure Yeah, and uh, we'll definitely we'll catch up as soon as you launch that we'll get you back on here We'll talk about it. I appreciate it. All right, Russell. Thank you guys so much for watching They get a millennium systems international for letting us hog their booth at premier Orlando and we will check you guys out on the next video Thanks Watch splitting hairs the hairdressers podcast live every wednesday night at 7 30 p.m. Eastern standard time or as close as we can get


I ain't gonna say who it is, but it's a real famous rapper and it's a real famous r&b chick Okay, yeah pimp had a naked he had a recording of them I think he died with it, but he could he could have made millions of dollars and And some of the people that's higher up in rap if they would have seen that tape You know send me you think that Kim Kardashian shit was something.  Oh, or they were together and nobody knew it. They see it again now Are they still together? I got a story I may ask you if you knew about cuz I got a feeling you know about it So at my radio show This guy came by one time, right? And then I say about Five six months later the dude come back to my radio show and he's almost got tears in his eyes, right? Like a seam. I'm so I wait till the commercial break and I say what's up, bro? who say man My whole ran off. She stole ten thousand dollars on my money and tried to take it to ppc and give it to him For his choosing fee. I know you But I'm gonna tell you something about it on project pack. Hey, that's what he's talking about really. Yeah, let me let me put it to you like this a Lotta Holes wanted to choose up on pimp lot of them a lot of one choose up on him because You know, they you know, they listen to his music and this music resonate their lifestyle. You feel me?  He had about a quarter million dollars worth of features Yeah, you know, so he got I'm telling you man. This is this is anybody that know no, you know They you know bumby set him up right that a free pimp seed thing. Yeah, that was dope But but at the on the flip side, but you know the other side that story too, but you don't want to get to that They wouldn't get to know about it.  I'm not getting taken care of when he was gone. Oh, come on now I'm asking I'm just asking. I don't know no bro. She wasn't getting taken care of at all. No, wow Well, well, I don't know no the particulars of who he said You know, he's important.  Okay.  I already know who it is and one of the biggest rappers You know I'm saying they made the most money in the game and they weren't supposed to be together Oh, or they were together and nobody knew it. They see it again now. Are they still together now? Man listen, I tried to get that tape Hey, I gotta I'm guards for that kind of money man. That was a nice tape You've seen it You know, I'm a right-hand man.  You know what I mean? And you know one of the you know dudes that was really getting in at one time You know what I mean?    I'm gonna switch gears on y'all for a second And I don't people gonna be mad because they would love to hear them story. That was good stuff right there When you did that with that pimp you was on that with with a 50 cent That was that was actually before Meeting pimp C right or was did you know pimp at the time? No, I knew pimp. Okay, so so did y'all remember? 99.  Now pimp. Remember pimp. I don't know how he felt about the jail for four years, right? Yeah, he did so you got to remember at this time. I'm just pimping can for pimps up holds down Yeah, remember that I'm pimping can even though that was a billion views and everybody was Loving pimping can when pimp C come home. I'm pimping can from little John album from two short album from Right, so Pimp he like come in nigga. You my nigga Yeah, so we start doing videos too, so it's about six or seven videos man Pimp did when he came home and there's a lot I did about six albums You know send me so you know it's like no matter what I was doing, you know over there with 50 cent or anybody else You know send me I had to be at the player and those video. You know with all cats I've seen that you know send me so I'm at that video I want to ask you about that and break that down to me. Well, well pimp called me. He said Ken I want some pimps in the video And all the pimps that you see in the video Valentino.


Felly, wrth gwrs, gwnaeth ddweudio'r gwasanaeth ynglyn â mynd i gwaith o'r ysgol ffordd i'r Ffordd Llywodraeth ynglyn â Llywodraeth Cymru. Ydw i fy nghymru ynglyn â'r newydd yma yn 2015 mae yma gydig y dweud o'r lliwyddiad hynny. Rwyf yn gweithiol i'r sgolion santerfynol a'r cyfnod o'r gyfer ynglyn â Llywodraeth am ysgrifennol I welcome to my guests. I'm very pleased to be joined by Andrew Padwardan, Chief Innovation Officer, Standard Chartered Bank, based in Singapore. Andrew's role will be quite indicative of the subject of this issue briefing. We're talking about banking in the digital age. If there's been one word that has been ever present at this year's meeting, it's disruption and often in a technology space. Banking is not alone in being a very, very industry that's been ripe for disruption. There's been lots of change, and there's going to be lots more change happening here. I'm going to start, Andrew, by asking you a question. I'm going to frame that question around a comment made in this room by Anders Borg, one of my colleagues at the World Economic Forum, who told me yesterday that he believed a year ago CEOs of the banks would probably have said regulation was their biggest headache, but now he thought they would probably say that thinking technology is a disruption caused by technology is one of the biggest challenges facing banking today. Would you agree with that? I wouldn't say it's changed so much. I think it's been the same for the last couple of years. Banking as an industry is at an inflection point. A lot of people do think that it's regulation which is reshaping banking, but that's only half the story. The other half is indeed technology. Banking is an entirely digitizable business. Technology is the key enabler for innovation and digitization in banking. It's the means to better returns, better customer experience, better fraud risk management, credit risk management, and various other areas. Most banks are focused on using technology for the benefit of the customers and the organization. I would say that overall the digital revolution is a positive for the customers, whether it's from the banks or the technology companies. A lot of people like to say that banking is being digitally disrupted. I would like to think of it as something that's being digitally reimagined or digitally re-architected. It's good for the consumer, as you say. I'm reading from the notes I took in your session yesterday about the democratization of banking as well. Is it good for banking? What are the implications? We're obviously seeing barriers to entry lowered through technology and various disruptions. I would see that more as a collaboration and a partnership going forward between banks and technology companies. It is true that in some of the markets like U.S. there are components of banking which are now being run by the technology companies. There is more competition, which is in some ways good from a customer experience and it keeps everybody on their toes. To manage some of these areas and to help us prioritize what we do, for example, we have an innovation lab in San Francisco. It's called SC Studios. It's been there for five years. The primary purpose of that lab is to make sure that we as an organization stay connected with the latest technology developments and with everything that's going on in that part of the world and then connect it back to our business needs and customer needs in Asia, Africa and Middle East. In the innovation role, our priorities, for example, are the largest priority is to provide business solutions and business outcomes. My role is to use emerging technologies and data science better to support that. We are also building up an innovation lab in Singapore to complement our lab in Singapore. The Singapore lab will be closer to our business heads and our customers and it will work very closely with the team in the U.S. We also focus on other areas such as thought leadership and monitoring trends on what's going on in this space. Where do we want to engage? Where do we want to monitor? The third focus area for us is regulatory and industry engagement. We work very closely with the regulators. There's been a significant shift in the regulatory attitude towards financial technologies in the last two to three years to the extent that some are offering Singapore, for example, recently announced a financial sector technology and innovation fund of $225 million, which is available to financial institutions to set up labs or to do innovative projects or to do innovative stuff at an industry level. The third piece, like I said, is working with the regulators and the industry, which could be the accelerators, universities, research organizations, and then the last piece is client engagement. How do we share what we know about all the emerging technologies and latest developments with our corporate clients, with our private banking clients? How do we support them in this area? I would probably say that while there is a lot going on, my view is that the banks and the technology companies are destined to work together in a symbiotic relationship going forward, where each benefits from the other. It's going to be more of a competitive collaboration as opposed to competition. Let's look at the structure of the industry going forward as well. How is it likely to change? Are various areas going to get more prone to disruption, possibly? Are they going to become outside the domain of traditional banks or do you see banking becoming more competitive in other areas? Do you see the structure and the nature of banking changing as a result of technology? The very fact that there is competition in specific areas for the banks is forcing the banks to be agile and innovative and use technology better. I think the banks that are able to move faster and adapt to these technologies faster than others and integrate them well with their legacy systems will be the winners. I don't see banking fundamentally changing. I think the banking products, the banking needs, the essence of banking will remain the same. But the way these products and services are delivered, the channels through which they are delivered is likely to change quite a bit depending on consumer needs, depending on the demographics of the customers, depending on the geographies we operate in. For example, mobile is a big revolution in many of our markets. I was recently in Africana holiday and I went to a Masai village. It was very interesting. They didn't have electricity, they didn't have running water, but they all had mobile phones. The same in a remote village in Assam, I went on a volunteering trip, same thing, no phones, sorry, electricity, but they all had phones and they had very innovative ways of charging those phones using car batteries. So with so much of data being gathered, the way customers will operate in the future, the channels that they will use will change the way we bank. So you are optimistic for financial inclusion. You talk about the democratisation of banking. Yes. I'm very optimistic about the democratisation of finance. I'm very optimistic about financial inclusion. We are working, like I said, the partnership part of it. We are collaborating with several telcos in many countries where we are doing a direct integration with the telcos so that customers who don't have bank accounts but have mobile wallets, we are able to put funds directly into their mobile wallets where needed. We work with an NGO affiliated with Johns Hopkins in the US and when they need to pay their partners in Africa, earlier it used to take two or three days to send the money. Now with the direct integration with the telcos, the money can be sent in almost real time basis to those customers. So many people, even though they don't have bank accounts, are now able to take the advantage of the fundamental banking clearing networks and the banking rails. That's brilliant. Andrew, you were given the role of chief innovation officer, eight months ago I believe, or maybe even less. Two and a half. Two and a half months ago, so possibly a little bit earlier to ask your experiences. But bearing in mind, you've set up your first lab five years ago and you've been in the job as chief innovation officer. A brand new role, I understand, at the bank. What is your experience about the culture of change within banking or within the bank where you work? So before I moved to this role as the innovation officer for the whole group, I was the global head of risk innovation where I was covering innovation initiatives for the risk function across all products and segments and it covered credit risk, market risk, operational risk, etc. And I think that role was a great experience because it set the foundation for us on what we as an organization need at this stage, what works, what doesn't work and how do we want to operate. And while the role is new, that doesn't mean that innovation wasn't happening in the organization. There were different pockets of the organization. There are many people in the bank who are still innovating. What the lab will do is to facilitate the learnings, to become a nucleus for better engagement between the business and the external technology companies to make sure that what we learn in one part of the bank is translated to others to share the successes. It will be a center for better collaboration. It's not at all to say that the lab is the only place where the innovation will happen. Everyone owns innovation and it's happening all the time in the whole organization. It's normal at this stage where I open the floor to questions. Do we have any questions from the floor? At which point I'll move seamlessly onto the questions that we received via the social media channels in the preceding hours. One which I quite like, Andrew, is what is the most exciting trends and the most exciting innovation in banking today? I think if you look at it from a business model innovation, the biggest one that has been very impactful is peer-to-peer lending or marketplace lending as it's now called in the US. That's been a big one. There's a lot going on in the payment space, both digital and mobile payments. I talked about mobile wallets. We also have launched a wallet in partnership with Singtel, for example. The third one which is being talked about a lot is around cryptocurrencies, blockchain and distributed ledger. I think there is a lot more talk about it right now. There are a few projects which are going on, but the real impact I feel is still a few years away, if at all. The one that I would talk about two others which are picking up, which are of interest to us as well. One is on the data science, use of data, use of machine learning algorithms, faster tools and technologies nowadays, and allow us to process this data faster, use it better for actionable insights. So data in my mind, it's the new natural resource. Banks traditionally have had a lot of data. Most other organisations are trying to collect data. Banks probably use less than 20% of what they already have, and there is an opportunity to use it much better. The last one would be in the area of using biometrics, digital identities, variables. I think that's another one where we'll see a lot more happening in the next few years. Biometrics and variables sounds fascinating. Tell me more. Well, today when you try to log into your account or if you go to an ATM or if you call into a call centre, typically you have to answer several questions or you have to remember various passwords. There are various projects going on in different parts of the world on how do you move away from those passwords and how do you use biometrics better? I don't mean just voice, typically multiple biometrics, like how could you use facial recognition and voice, or how do you use fingerprint or wings combined with facial recognition for verifying your identity so that you don't have to remember all these passwords? Very interesting. I'm just reminded of the young scientists we had in this room just under an hour ago who was working on using facial recognition for a range of applications. He hadn't thought about banking, so I may put you two together. It sounds like it could be quite interesting. Fascinating. Let's just go back to the data science. I was intrigued when, again, my colleague Anders and Randall Crosner on our global financial regulation issue briefing mentioned the fact that in the new competitive landscape of banking you'll have an interesting situation whereby new entrants may be free from some of the regulatory constraints and compliance of large banks, but then on the other side established banks have amazing wealth of data that they can really capitalise. Give us an idea of how that could play out and how that data could be leveraged for greater value. So just to give you a few examples, we started off working with the Silicon Valley company and we did four or five projects a couple of years ago. The projects were very helpful for us. They taught us a lot about our own information, what we could do with it. They also taught us a lot about the constraints around using third parties when it comes to data mining around anonymising data, privacy issues, etc. So what we're doing now is we're setting up an internal data science team and also we're setting up a partnership, a lab with one of the leading research organisations in Singapore. In addition to that, we are working with Silicon Valley company on cyber analytics and financial crime analytics. These are really advanced analytics. This is like using structured and unstructured data, using internal and external data to do analytics and to generate alerts which the analysts can then work on and do things much faster. Just as an example, most banks today on the retail banking side, they probably have an aggregated view of a customer's mortgage data, CASA accounts, credit cards information and perhaps they use it together for analytics. But I don't think most of the organisations combine the data across their retail clients, corporate clients, private banking and SME clients. And then on top of that, if you overlay the bureau data from the external organisations that we subscribe to, the combination can be very powerful. It can be a means for greater productivity in the organisation, means for greater insights and it also means that we then engage the customer in a much more meaningful and relevant manner. I also want to touch on the regulatory aspect too because that's something which has been coming up quite a lot. Technology is changing fast. Is the regulatory toolkit fit for purpose in terms of tracking it? You mentioned examples in Singapore, but do you think the framework for regulating the fast pace of changing banking is where it needs to be right now? I would say that the digital revolution is challenging the regulators too. I think most regulators are in a catch-up mode. Some are ahead of others. But what has changed in the last couple of years is that there's a lot more engagement between the regulators and the industry on how to move faster. A lot of the innovation also requires conversations with the regulatory authorities and many of them have set up separate teams within the organisation to engage with the innovation teams in the banks to say, OK, what are the barriers? What are the issues? How do we help you move faster? There has been a lot of activity in the last two years and I would say many of them are very progressive regulators. Singapore, I mentioned on how they have set up this fund. They have been doing industry consultations on how to make Singapore potentially into a fintech hub for ASEAN or even Asia. It does have the right ecosystem in terms of universities, research organisations, technology companies and banks. There was a paper published by the UK government or perhaps Bank of England a few months ago where they stated their ambition to be the global fintech hub of the world in the next five or ten years. Within that, they have a chapter on how do regulators need to evolve to support that ambition and that chapter is called RECTEC. How do they support the agenda? Even in the US of late, the US Treasury has just started doing a consultation on marketplace lending. They worry is that these lenders don't have skin in the game. What does it mean from a consumer protection perspective if the credit cycle turns or there is a liquidity squeeze when the rates start going up? They have started asking the questions on how should these be regulated. We will have to see how the space evolves, but I think where it is moving in some areas is that there is a lot of debate on whether they should regulate activities as opposed to regulate institutions. If a non-bank is doing a banking type of activity, then should it be regulated like a bank which is doing the same activity? We have already seen some movement towards that in the payment space in UK and in Hong Kong. I do believe that we will see more of that happening. If you could ask just to send this subject for a moment longer. If you could ask for one thing from the regulatory community, what would it be? One of the things we've been asking for in our footprint is how can the regulators facilitate an industry level initiative on some of the innovative projects. Sometimes you don't have sufficient data within one organization. I'll give you two examples where we're working a lot with the regulators. One is on the cyber security space. I think most banks recognize that it's one of the biggest issues and not just for banking. I think across all industries, cyber security is a big issue. Banks are starting to collaborate and starting to work with the regulators. The one area where it's sort of on our wish list for the regulators is to set up a centralized KYC registry for individuals. If you have five bank accounts, you have to give so much information to five banks at the time of onboarding and then again every two or three years. It's not really a very efficient use of time for the customers or for the banks. In most countries, that data is already available centrally with the governments. We've been saying that is it possible to set up the equivalent of a credit bureau but more for the data that's needed for client due diligence. I think if we could do that in our footprint countries, that would be a huge win. That would probably be number one on my list, KYC registry for retail clients. Fantastic. Last question. This is a meeting which we pride ourselves in bringing together people from science and technology and policy and business and small businesses. Has there been any one experience at this meeting this week, a session you've been in or a person you've met which has been particularly outstanding or you'll take away and may change the way you think about a particular subject? There were quite a few interesting sessions and even before I came to the meeting, I read the report that was issued by World Economic Forum back in June called the future of financial services and that was really interesting and useful report. Taking on from there during the meetings here, I would say one very meaningful takeaway for me has been getting to know more about China. There were several sessions on China and that was something that I learned a lot about. It was useful. It was also helpful to meet people from a lot of different industries, not just FinTech. One of the things I'm finding is that as I meet a lot of companies in Silicon Valley, we meet a lot of companies through the VC firms and PE firms. I'm discovering that a lot of interesting solutions for banking are actually coming from the non-banking industries. They have some solution and they haven't thought of using it for banking and then when we have a conversation and we say it could solve this problem. I've had a few of those conversations, bilateral meetings in the last two days which have been useful and I'm going to take some of those forward. Without giving too much away, of course. Any industries in particular, and again this is something where we like to see the industries that don't often talk to each other on a regular basis coming together. Any areas for collaboration that you can share with us? We've started working a lot with the telcos in many of our markets, so that's definitely one area where we are collaborating in many different areas. We're starting to look at some of the advances in the healthcare industry. In many countries there's a lot of focus on how to do healthcare and provide health services on a remote basis without having to bring them into the medical facilities. So they're looking at the use of sensors, use of video facilities, use of biometrics and we're trying to see if we could do some of the same in many of our markets and have a virtual banking experience for our clients so that they don't have to come into the branch. So that's an area for healthcare. We're looking at internet of things to see how we do collateral monitoring for our commodities business. So it's a whole different range. A whole range. Lots of industries out there. Lots of industries. Andrew has been fascinating. Thank you so much. I know you have a very busy schedule so I'm very glad to have you down here in the media village of the DITC. Thanks very much again. I'm wishing you a very successful end to the meeting. Thank you to our audience watching us here and online at weforum.org. This session is now closed. Thank you.