Hey there welcome everyone We are kicking off the Q&A session here with IOOB who spoke about only takes a spark popping a shell on 1,000 nodes, which was pretty awesome pretty cool a good way of thinking about how to how to scale up everything And you know not just hacking one system, but how can you use that to really spread out? So really really I heard this is also your first time speaking at Defcon. Is that correct? Exactly yeah So so we have actually going to give it yeah go ahead No, yeah, so I was gonna say we have a tradition here at Defcon Which we call shoot the noob and so really it's just the tradition of you know Hey taking a shot on stage for you know your first thing it doesn't it's always liquor, right? So people mistake that but really just want to do that with you now So I want to welcome you in the traditional Defcon fashion. So cheers Oh boy, okay. Okay. Oh, you got a poor first Wait for it. Oh, I got a poor it first. Yeah, you had the pride. There you go. Okay. There we go Cheers awesome So now that you've been officially indoctrinated to the Defcon and Defcon safe mode Yeah, so I One of the first things questions I'd ask right so right you recorded the talk a little bit ago What have you been working on since anything new that you've kind of come up with or you know anything you found anything You know that's changed since the talk was given it has nothing to do with spark actually I was working on spark like a few months ago now But since then I completely switched subjects and topics. I've been working on AWS a little bit I did actually a tool that reflectively loads DLLs and executables in memory But I wrote it using goal line. So I completely abandoned that area of research and they completely switch over to something completely different. So We'll see what comes up next. Good for you. That's a pretty good way to go is You get some recognition for one thing and then you move off to something totally cool totally new. It's excellent Yeah, we're like this idea of discovering new stuff Excellent, so is that a thing you find yourself doing often in your own research is that you want to get a nice Breath of experience and a lot of different things or how deep do you go before you? Feel like you're comfortable with what you've learned I think I can basically I use My idea is go as deep as you start to understand how it works. Basically. I Before I was looking into mainframes and that took me like I think two years of going through these 900 page documents published by IBM and these obscure systems and obscure Forums actually talking about it. So I Did the same thing with mainframes and then I'll let it go and I switched over to other areas and During that work, I think spark came up and I was like the hell is this thing And I dug into it and I found there was not much research was being done on it and I thought well, you know It's actually they didn't do it and that's how it all started really but it's just like Going after the next shiny thing trying to understand how it works and what's understand how it works you try to bend its rules to do whatever you want with it and hopefully Write a tool about it give a talk about it and then move on to the next stuff How deep just enough to understand it really So what was it about spark really other than the fact that it was new and there wasn't other research I mean there What was it that really dragged the end of this one because it's it's an interesting system as you were showed us in your talk So What was the the thing that I made you decide? Okay. Fine. This is where I'm going to spend the next year of my life Right so I was working on the offensive side and then I switched to the blue side And I was helping a company secure their systems, etc. And they were all on these new Shiny platforms if you will everything was an AWS multi region CICD. I mean they didn't click a single button They pushed everything to code and everything was deployed and scaled and stuff very very sexy stuff uh, so I was you know trying to help them secure that stuff and After like six or seven months, uh, we thought we did a pretty good job Locking pretty much everything that was supposed to be locked. There was no windows by the way So that's why we came to this state. But anyway Um, and then I was talking with this data scientist just trying to understand what they do Uh, and he talked talked about something mentioned something about spark And I was like, what is that and he told me oh, it's something that we use to make calculations and parse data I mean, what do you mean parse data? How many machines do you have and he's like, oh, actually it's like I have 200 machines like what do you mean you have it's like, oh, I spawn the cluster of 200 machines and that guy over there Spawn the cluster of 500 machines, etc, etc So basically the company had like thousands of machines running sporadically if you will but yeah, still and I was like, okay How do you Talk me through it, please and he showed me how he launched the job and how he made some calculations and I was like Oh my god And that's when where the all interest spark came in basically That's awesome. That's a great place to start. Yeah, you start seeing oh a couple of commands and all of a sudden there's This many machines doing something I want to know that too. Yeah, he was writing python code on a jupyter notebook Uh, where you know, there was an authentication obviously Uh, and he was writing code and it executed over multiple machines and I was like Dude, this is amazing And so I dug into it and yeah, that's what all sounded Yeah, all right. So it's a pretty specific setup that you are talking about in your in your presentation How common is that is the setup that that you're speaking about? And how many other ways are there to configure this that might have more research opportunities? Well, the thing is basically Spark cluster can be set up in very different ways The cluster manager so so the basically the process the component that is responsible for Linking applications to workers that one can be replaceable. I could put whatever not whatever you want But you can put many different other components in my talk. I only Briefly demonstrated when it's the spark when it's spark itself that is Doing the orchestration But you can have other setups where it's actually yarn a product from a new framework that is doing all this orchestration And I think in 3.0 you can even have kubernetes doing the work So you have all your pods coming up to do all the work. So it's much more much sexier and the the one that I showed The one that bypasses authentication That one only works on spark standalone mode. So when it's actually spark that's doing all the stuff If you're if you're having yarn in front, it's a completely different story. It's Completely different different protocol.  That's too much That's completely different beast It listens on a different port etc. Like the tool that I released sparky handles it, but I didn't you know Go much deeper into it. So there's definitely some area of research there to go to go into And that's the default mode when you're using aws managed servers called e mr So if you're using e mr and you spawn a cluster using their service, it will by default use this yarn mode So it will spin up yarn and then the work will be done by spark question by spark worker, sorry Um, how much is its widespread and like the ratio? The from the studies that I saw it was around 50 50 maybe 40 60 dependent on which website you see but um, yeah Basically the more traditional websites that had the companies that had Hadoop Before will stick to yarn Whereas the new ones that will that have the luxury of starting a cluster of data miner from scratch will Maybe opt more for the spark standalone cluster Okay, that makes sense and 50 50 means that there's there's stuff out there both More to study elsewhere and more to try and hit with the the research that you've done. So interesting Yeah, I think so and it's a very I would say that look here's the thing The id infasi community is so much focused on windows. I find That No, there's so many other great stuff to talk about and to research that you know in windows If you want to make a breakthrough you have to go through 20 years of past research Try to find something new whereas in this big shiny new technologies. Well, it's right there It's like, you know buffer over who was of 1999 it's right there. So There's much opportunity there to be taken That's awesome Yeah, and I'll ask a question too.  Like should they be looking at spark or is there better security there? Like what's what's your take? Oh my god Well, hadoop has that thing. Well, it actually handles kerberos authentication Now, whether that's a good thing or not. That's up for debate. But No, not really like my mantra really I work in blue team. So this is, you know, blue team are talking basically Production should be boring to paraphrase what other people were saying production should be boring So if you have a hadoop cluster of like 3 000 machines, this is the window work and it's fun and everything is fine Then by all means continue if you have a mainframe to do what you need to do I've seen a post actually that emulates what spark does but only using shell commands It works. It's much cheaper. It runs on a single machine And you don't have all the partition in and the shuffling You don't have all the network latencies You don't have all that crappy style that makes it very very very slow comparison to comparison with every keeping everything in memory and just working on a big slice of an object. So I mean Hey, whatever works for the company We add particular set of talent in that particular set of circumstances and data. I mean go for it That's my opinion. Yeah. Yeah, that's awesome. Yeah, and you mentioned so you have that blue team mindset I mean, so I guess how would you try to detect what you were doing during these attacks? Like are there any particular tidbits you try to give to a company that's trying to secure their spark instance other than making sure it's patched Very interesting question very interesting Here's the thing. Um I never thought about that That's how the Decorrelated the two worlds are for me. It's like I do bleeds blue team in the morning I do red team at night and that's how again, they are apart. I never thought about Hi, it would be good to release some yaru rules to detect this stuff never did it cross my mind Future research there you go Um No, but it's uh To me, it's easier to patch But I know that some well a lot of people will not be able to patch Um, to me the first thing you try is you try to patch if you can patch then you want to detect then you want to mitigate it somehow so you need to Isolated either network firewall rules or uh do something like that to you know, basically isolated from the rest of the Reducer exposure if you will now if you can't do that either Oh, well, you gotta detect it somehow. How would you detect it? Um If you have some advanced correlation in place, I think you can detect it I'm talking about specifically the exploit of replaying that single theorized object that triggers command execution I'm talking specifically about that one way to detect it is that unlike other spark interactions It's it like in that interaction specifically you only send one command Instead of the whole charade of hey spark. Hello, uh, which version are you running master? Yes I'm gonna just run the application. Okay. Here are the workers, you know, you have Like 80 messages going around but instead in that exploit you only have one message so If you can if you have a tool that's advanced enough to make these kinds of Correlations say that oh this IP address only or this session only did initiated that single communication That single packet then maybe it's suspicious because it didn't follow up with all the stuff That could give you a hint you can also track the on out of memory errors that are spark like they're On your machines, um, that may be a bit noisy, but that could get you going But then again a hacker could find another way to trigger the execution because I only gave out an example Using the on out of memory error another way Yeah, these are the two main things to look for On the top of my head basically sure We got a follow-up question From pc2 it appears really well done talk It looks like you did the magic on the spark stand alone like we were mentioned there Uh, did you get it working with yarn too? It's uh, not a big deal Let's see not a big deal if not, but I imagine it's possible Also 100 uh, production should be boring Amazing um Oh my god, okay, so here's here's the real story. So I found this thing on on spark and I was like, oh my god This is amazing. I feel so great. You know what? I'm gonna follow up I'm gonna see how it works on yarn then I Hold up yarn did the installation made it work on sparky, right? So let's look up some balloons So I turned up wire shark and I saw the traffic It was on wire shark and I was like, oh my god. I don't want to touch that That's how foreign it was that's how Yarn is more difficult than than spark stand alone. Um It's really really more difficult and I looked at it and I was like, okay I don't want to look into it. That's really what went through my mind When I tried to do that on yarn now If you look for a similar vulnerability, I couldn't trigger it Like I was playing around with yarn a little bit, but I couldn't trigger the same vulnerability Does that mean that it's not vulnerable in some way? Of course not but um By that time I was like, oh yarn is just too much for me.   Please do so Because like I said, there is nothing out there from yarn. I didn't find anything. So probably there are some stuff to be sought after in yarn Well, and that makes a lot of sense so this If somebody decides that they do want to pursue this pursue the yarn side and would like to ask you more questions all Are you available for? either consultations or for Answering questions that people come up with when they when they're doing this on their own Yeah, of course. I mean Yeah, definitely, uh, like my Twitter is open Right at the end of this will have you post your any contact information You'd like for people to have access to in the track one channel and you can you can be a bit be there for people Yeah, definitely. I mean When you look at this stuff like when you look at the spark source code It's beautifully written by the way But it's it's written in scala or some of it is written in scala and it's it can be very daunting the the syntax is Weird and when you look information Look out information on the web That talks about spark nothing like there are very like I think one blog post or like two Maybe that are dedicated to the internals of spark everybody talks about how shuffling works and how it's you know Partitions data and stuff, but nobody talks about How it works inside so Yeah, there's a lot of Things to figure out and some simple stuff when you explain them But like they look simple, but to get that information But you know, it takes a little bit of time because nobody talks about that those internals Uh, so yeah, if you have any questions, please do not hesitate. Uh, just you know hit me on a dm or just Bring me or whatever cool Yeah, and so, um, yeah, it's kind of one of the things I thought was interesting too, right? So through this through what you discovered, right? Like I was like, oh man, I wonder if he's going to report this to Apache and then like, oh, look, you did I so I guess how did that interaction go? Right, like how long did it take him to fix it? Right, like was it a good interaction tips for other people having to reach out to companies like that? um, okay, uh I I sent them the phone I think on 24th december or something like that. Okay, very bad of me um Then I got a response from the spark security team and they said, yeah, okay, we'll look into it, etc, but Whatever and then didn't receive a response later and then my talk at troopers got cancelled And I think one week before I decided to you know, because I was rehearsing a little bit So I that you know what? Let me just write them again to see where they are on this And I got a response from the same guy saying, oh, you know what? We looked it over and we discarded it because it's not interesting I was like, okay Um, let me rephrase. Oh, and when I sent them I sent them an email with the proof of concept It's like a python code that actually executes the code fully. So proof of concept that's there. So it was really detailed email And uh, yeah So the guy said that they discarded and I didn't understand so I Brought a second email saying are you sure you want to do that because You're right in the documentation that when authentication is enabled between dust and dust component, uh, that Etc. So you're kind of breaking this trust by allowing this vulnerability to go on etc, etc And then I get a response. Oh my god. I'm so sorry. Yeah, we made a mistake We thought we were you were talking about the rpc endpoint that we already got a report for Now indeed, this is a dangerous vulnerability, etc.  So this is normal um, and then they went on to fix it so All in all it took I think eight months But since they acknowledged that it was a vulnerability, I think at all it took like three months Gotcha. So persistence was Persistence was key. Well, I mean my goal was not to get it out there to just publish it And I didn't release the tool or I didn't even talk about I think I talked about it to two people who were very expert and spark to validate that when I was not saying bullshit And I asked them to not disclose it That's about it because my intent was not to just, you know, release that I am pro for disclosure But everybody should make their own choices and it depends on my mood. So For that what I decided, you know what, let's just keep it on the low key anyway and Yeah, and I think three weeks after disclosing it, they released a complete Correction because it was not impacting only one function. It was impacting also two others. So they rewrote a class, etc So we worked on the fix well, I worked on the origin of the fix and then they took it over because More competent than me and then the Thing that was really long is the release process because they had the fix three weeks after I reported it, but Since like let's say beginning of April they waited until July And the other version to about four to six to actually release the fix So that's the part that was long and not actually fixing it just releasing it But yeah It's out there and we're all more secure for your efforts. So it's, you know, better than having no one looked in that area before Uh, yeah, yeah, definitely and and now we're talking about that. There was some interesting point during basically this whole Spark adventure And I think I briefly touched upon and during the talk is that I was so like I spent like a couple hours even Days trying to understand how the rpc stuff worked and only to find out a couple days later that somebody already published the whole so Yeah, that was that was very interesting. I don't know if it happened I think it happens to some people But basically it's just so stuck and like you find yourself drawn into that code base and trying to understand how it works When all you have to do is actually google the right keyword to get the actual exploit And when you do it you feel a sense of frustration and But it's part of the game Yeah And that's pretty good advice for all of us who are into Finding vulnerabilities and figuring out how to report them is that enumeration step goes on The software that you're working on and you have to read the state of the art of what people know. So That's that's a good thing to reinforce Exactly. Um Awesome. Well, so tell us a little bit more about the next thing that you're moving on to you It sounds like you already have this idea of what you're researching next Um, how actually I wrote down a small plan of not a plan, but a bullet Bullet points of what I want to do later Um, I just released this tool called reflect p which reflectively loads an assembly Uh an assembly and a p objects and shout out to um Name right, please Um Rob If needed you can post it in the track one channel at the end and I will I will post it Okay, so his name is Rob Knopp. Well, he goes by the handle of Rob Knopp. Sorry Um, but yeah, I wrote a tool called reflect p which reflectively loads a p uh executable in memory And I are out his basically tool to reflectively load also p assemblies. So Rob Knopp create tool Um, and why did I do that? So this is this is what I'm working on right now and why did I do it is a very, uh I find interesting is that When you look at the same code, um to do the same thing but in power shell and other languages is that It's huge script of like 2000 lines of code No tests whatsoever and you just launch it and if it doesn't work well too bad It can't debug a 2000 line power shell script So I decided to write it from scratch using golag and using like, you know testing and good Dev like good Dev practices, etc So that anybody could just look at the code and understand what's going on and what are the steps and where it didn't work So this is what I'm really working on. I'm trying to make this Tool that will actually be easy to understand for people who just get into it and just want to understand how Reflectively loading something works uh windows Uh, so that's the thing that Uh taken most of my time right now and my next big thing is kubernetes. I really want to get into it. Um, it is All of the talks that I saw like 90 percent of them talk about how to abuse a kubernetes Set up with no authentication. No airbag. No, nothing I want to see like what is there to exploit. Um, You know, once you have all these security hardening in places, if possible to bypass Uh, I don't know namespace isolation is possible to bypass think control, etc, etc I wouldn't I want to really dig into it. Uh, because there's again, like I said, like I really look out for these niche topics Where there is not much talk where there is not much tools available and try to focus on them and hopefully something gets out Out of this research. So that's yeah That's awesome. That's awesome. Yeah, so I we're kind of wrapping up here at the end of the time Is there anything else you want to share? Um with with the group or again How to reach out to you like and we can post your contact information But anywhere you want to point anyone to before we call it up end here Uh No, nothing except that uh, basically, uh, thank you for this. Thank you to the spark team. Uh, first of all, because honestly Amazing like when you look at the code base, you understand how talented these people are and uh, really Pleasure and the privilege to actually have interacted with Some of you, especially some of you that I saw on stage talking about it. So I was pretty excited though. I tried to hide it a little bit Yeah, so thank you all. Um But again, like for people who want to basically go into infosec and um Break into it give talks the research, etc My only advice is basically look out for all these small niche topics that are Basically abandoned by everybody And go deep until you feel you understand it and then just go crazy with it and then most Surely something will pop out Awesome. Awesome. That's great advice. I appreciate that. Yeah, and I was going to say just one one more thing basically, um was going into, you know Since you did actually sit a lot like a live demo, right? It was like your one thing you're missing out on not having the live defcon crowd is you know Round of applause for having a demo work on stage So since you actually did you kind of roll that out I was we wanted to give you, you know, nice nice round of applause and get that in the discord chat too Just you know, thank you for for getting that and getting it working and everything. Um, thank you very much Cool So I think that's it for us. So, uh, again, thank you again for for joining us and thanks for the talk and look forward to what What's uh, what you have coming up next and hopefully see you next year at defcon Thank you very much. Thank you Bye


Okay, so we got Patricia Johnson only responsive people who are alone wonderful.  Oh, yeah, since we're doing just us too. We have to like be extra careful.  To In real life in real life.  Should I do that? Yeah, but Hold on hold on. All right. I turned off all of my lights. It's spooky and in our bro. I just turned off I was trying to turn on lights and the lights turned off. So something's up Yeah, that's gonna be spooky Patricia Patricia Patricia Johnson are you here? Okay, I was like my flashlight's not going off that would be so spooky. Oh, Patricia come out. All right, thanks, right? Oh Patricia maybe come out here. We'll get money. We can go to the pub after we play phase me phobia.  Patricia are you here? Give us a sign Give us a sign Please give us a sign Patricia do you have big mommy milkers? Are we good are we good? I think we're good. Okay. Let's ask you again. Let's ask you again. Do you like us?    Yeah, second floor second fourth bedroom We're we need to go get Sandy Poles or else.  Oh True. Yeah, I didn't even think about that. We should probably find a room to just hide in I'm here. I'm here close the door close the door dude. It's the hunt.   Oh We know she's got big mommy milkers. Oh, you got big tits You've got those milkers. All right Adam and your word is milkers Am I am I w? Milkers. Yeah, dude, who says they're so Big mommy milkers I'd be careful over there She's cool. She's got nipples. She saw the dinner plates. She has Yeah, me either should we just look for the room or I'm about to die. I'm about to die for sure. I'm dead. I'm dead So sorry Chris. I Think I went into her room Wait What Wait, can you hear me?  I'm just like walking around. Can you see my body?  I found the van. Yeah, so I can't pick anything up I think I'm I'm in between. I'm in a limbo right now. I'm in a purgatory No, I can't I can't do anything and it says that I'm dead over here. Well, I guess I'll just come along All right, so I will watch cams She's walking around just going out for groceries Yeah, I don't I don't see any orbs or anything No, I don't see anything. You didn't get emf 5 or freezing I'm gonna go in there again. Oh I'm gonna make it night vision for you. Oh That's why whoops Don't see anything. I'll just don't see anything Should we just make a guess I'm gonna do only do it spear box emf 5 and the what else go sorbs would be gin ghost writing would be only It could be either ghost writing or ghost orbs.  Let's do professional Let's try it recognize the team sizes too. So we can try this one. Yeah, let's do it Alright, so we got mary jones capture a photo. I'll grab a camera grab a camera. I think yeah, I got a camera I got a thermometer I mean he's crunchy What do you mean? Oh, maybe they sort of door open already Mary Jones, you know, this is me. Yeah, that's me Checking for dirty wall They Sync Mary Jones Aria, thank you so much for the gift is why that's like a billion tonight It's a hundred and two subs Jesus Mary Jones Yeah, that's me Mary Jones give us a sign She turned on a sink. She turned on a sink. I got the dirty water. I got the dirty water got it got it got it She turned off the light in this room Like the room with the bunk beds Mary Jones, are you here? Mary Jones, are you here? There's the curtain. I'm gonna Yeah, over in here No, this ball just roll outside. You had to have touched it. Maybe. Oh, no hide hide hide hide come here Okay, I think she's in the bathroom. That was so scary bathroom right here. Yeah, I think so Give us a sign give us a sign Mary Jones. Give us a sign a sign talk to us talk to us Are you in here? Are you in here? Oh?  So if it's in the bathroom, we let's go to this one right here with the light on Okay, okay, so it's good. Oh Emf 5 emf 5 I drop the journal there too. Yeah immediately as soon as I turn to the sink All right, so it's got to be in there. So drop the journal there and let's ask her to write in it Please write in the journal give us a sign Mary right in the journal Give us a sign Mary Right in the journal. Oh kill. She said kill. Let's talk about this. Oh God. Oh God. Oh God That's kind of that's kind of messed up. Yeah, I don't like that. I don't like that at all Should I go and look for orbs or no you want to yeah, okay? Are the other orbs pretty obvious Okay, I think I think I just saw an orb. It was pretty small though, but I think it was an orb Yeah, it was pretty small though. It kind of just looked like a dust particle Yeah, I think so. Yeah, okay, so I think I think we got everything we have spirit box emf 5 and orbs Gin yeah, I'm down. Yeah, let's do it. Let's see. Yeah, it's she won't be wrong Let's see what happens. It could be wrong and we got two of the three things We just didn't get a pig of the goat. We got it dude. We got it Hey, there we go. Let's go bro


Hey guys, welcome to our wonderful Saturday morning together I'm super excited that you guys join me for those of you that don't know and are joining us for the first time I'm Angela Brown and I get to help you navigate the world of house clean I've been a professional house cleaner for 25 years and I've been training house cleaners and maids for the last 31 years Oh, that makes me really old doesn't it? One of the questions that I get asked the most is about the tips and tools that we use and Which ones to buy because it's really easy to walk up and down the aisles of the grocery store or to go online to a distributor and then find the different Tools that are available and then say oh I need one of everything and then we get really carried away With the tools that we need not knowing that many of them are duplicates So over the last 25 years being inside Thousands of homes. I've picked out my favorites and over the pandemic a lot of the cleaning supplies Were not available which made it really tough and so what we had to do is find replacements or supplements or other other Products that were available so that we could keep cleaning and still sanitize and disinfect So some of the products that we've used in the past and those of you that know me that have been following my journey Some of the products have changed and so that's what the purpose of today's session is and I don't know Are you guys professional house cleaners? Do we have lots of homeowners here if you will type in the chat homeowner or professional? Then I can kind of guide my conversation to you so that you can get the most from your your time with me today We'll spend about an hour here together this morning And I'll cover as much as I possibly can and I'll be answering your questions as well at the top of our time together Today, I have a pre-recorded clip that I've pulled that shows eight different products So I'm gonna go ahead and I'm gonna activate that so that then I can say hi to you guys And we can go ahead and get started but type a cue plus your question in the questions and answers So it makes it really easy for me because my whole team's on vacation today And I'm just here in the studio by myself So I would love to get all of your questions answered But we'll start then with the pre-recorded clip that shows you those top eight products The answer to the microfiber cloths is that we go all the way back to the cleaning process While we're cleaning we prevent cross-contamination by using different colored cloths and keeping our cloths separate Alright, so what this means is every color has a different purpose So this for example would be for furniture polish and this would be for bathrooms So at a glance this is a bathroom cloth and I don't want to cross-contaminate it with a kitchen cloth, right? So when I'm done using a kitchen cloth it goes inside a bag Not to be seen or used of again on that job that way when I go into the bathrooms I'm not accidentally grabbing I'm in a hurry and I grab one from the kitchen and I use it in the bathroom Okay, so we prevent cross-contamination on the job by using different colored cloths There are also different types of cloths This is a glass cloth and it has you can tell from the just looking at it The the polishing cloth for the furniture has a thicker heavier pile to it And the glass cloth has a really fine pile to it And so we would want to make sure that even if we have similar colors that we don't mix and match Because let's say that you got some furniture polish on your glass cloth And then you went to clean the glass with it it would smear, right? So you want to keep your cloths separate and we do that by color that just makes it easy on us All right, when you get out to the car we make sure that we separate all of our Claws in the car before we go to the next job And the reason for that is it locks it into a specific place So that it is not accidentally removed or it gets mixed with Whatever you're taking to the next customer's house because you don't want that to happen either All right, so at the end of the day you have either the back seat of your car Or the trunk of your car has little compartments and we just use little plastic shoe boxes So that it's easy to sort and you only have five or six or ten or whatever on every job And so it's not a lot but you have a few in every little shoe box When you get back to your home base wherever that is we have five gallon buckets that we use That we then take the sorted cloths and we drop them inside a bucket Right now if the cloths are basically dry you can leave them inside the bucket for a couple of days Until you're ready to do a whole load of laundry of that color And if you have wet cloths that are icky you can fill the bucket full of water And leave them in the water with a little bit of laundry detergent And that way it will kind of loosen up all the gunk and the ick that's on the cloths themselves And they can soak right in that bucket of water for a couple of days Until you have enough for an entire load Right now once you're ready to do the load of laundry We have mesh bags that have zippers on them And you just open up the zipper and you can add all of the cloths from your bucket into the mesh bag And that allows you to wash your cloths just right inside the bag Just throw the whole bag inside the washing machine And that way it prevents this from picking up lint from other items that are inside the washing machine So if you're not doing a load of just let's say orange cloths Then we want to recommend that you do use the mesh bag And then you want to use like items So for example if I have an orange one that has furniture polish on it And I have a blue one that has my stainless steel polish on it These might be washed in the same load because they're both going to come fairly clean But they're not going to mix with let's say my glass cleaners for example Right so you can wash them in the washing machine inside the mesh bags I highly recommend the mesh bags for all of your like your dusting mitts Because these are also microfiber and although they're not cloths We don't really want to mix these with our cloths We want to keep them separate as well so a mesh bag for the mitts We also have all of our steamer pads that we use for mopping floors with We keep these also in a mesh bag And so this way you're adding different things into your washing machine If you don't have enough for an entire load You can wash a multiplicity of things Now the glass cleaners I do recommend that you wash those separately Those are going to be on a gentle cycle and they're going to be Not with all of your other microfiber cloths All of the other microfiber cloths that we use for polishing We use for cleaning the kitchens the bathrooms We're going to wash on a warm cycle And we're going to put it on heavy duty wash Because we want the washing machine to agitate it And to really open up the cleaning for the cloths When we're done we have a couple of choices as far as drying the cloths We can either hand to dry them which is my preference But if you have a lot of them you can throw them inside the dryer On low or no heat low or no heat And you're not going to put any fabric cloths any fabric sheets Or any fabric balls in there Again those are designed to remove static electricity And we want to keep the static electricity But that's why we pay the big money for the microfiber cloths Right now after they're washed if you decide to hand dry them There are lots of different racks that they sell But my favorite is an over the door right there in the laundry room An over the door shoe rack And it hangs on the door in one space And every shoe little hook that comes out I hang a cloth on it Now it's not super cute but it's very effective And it dries very quickly And you just pull them right off and you fold them up and you put them away So again there's no cross-contamination Everything is right there at your fingertips All right so this is the process the professionals use And it is scalable based on how many cloths you're cleaning So if you're a solo cleaner and you only have 10 or 15 cloths a day You can build those up and wash once a week By washing the different colors of cloths And if you are a massive company and you have like buckets of these a day Instead of using a five gallon bucket You use a great big garbage can And then you do a load of laundry specifically for that particular color And in that case you don't need the mesh bags Because the only thing that's inside your washing machine Is going to be those those orange cloths Okay so it is scalable It works really well It's just a really tight system That keeps cross-contamination from all of your cloths From the time they come out of the washing machine To the time you clean a customer's house To the time you bring them back And you put them back in the washing machine The answer to the microfiber cloths Is that we go all the way back to the cleaning process While we're cleaning We prevent cross-contamination by using different Well so much for my technology skills I don't know how to stop and start this stuff without my team You know what I love house cleaning And I'm learning the technology And I have to stop and say if you are a business owner And I see we've got lots of business owners joining us today You guys I'm so happy We've got lots of homeowners as well And I have to stop and say that You've got to learn something new every day about your business And what I'm learning right now is the technology So thank you for being patient with me while I do that Talking about the microfiber cloths That is a really big topic of our business And it's not the best solution Because there are little fibers that come from the microfiber cloths And lots of people will tell you Oh it's going to hurt the environment and whatever The cool part about microfiber cloths is this Just about anything we use is going to hurt the environment And so the good news about microfiber cloths Is that with one microfiber cloth If you get a good kind You can wash it about 500 times Before you have to replace it So we're not putting these into landfills Like you would be paper towels Which are not by the way biodegradable And so it takes about a year for a paper towel to decompose And so if you can use a microfiber cloth or a terry cloth That's great The microfiber cloths have a lot more life to them All right so with that I have a little display here that I'd like to show you And this is a fun section for me Because every different color represents a different type of job And this helps us from cross-contamination Now during the pandemic Everybody became really aware of cross-contamination And how we want to protect ourselves and our homes From germs and all that kind of stuff So a couple things that we do And this is the savvy cleaner way But you can choose any color for anything That you want to do in your house But my recommendation is that you use the same colors Consistently every single time Because that way it's going to train your family What colors go in what room of the house So we use green in the kitchen So over the hump in the kitchen sink Where there are two sinks We have a green cloth Everybody that comes in the kitchen That wipes off the countertops Knows that we use green in the kitchen And the reason we use green in the kitchen Is because everything that we use And we'll talk about this a little bit later Is like our drill brushes For our drills for cleaning the cabinets Are also green And so green and green And then we use yellow when we go to the bathroom And so cleaning the bathroom would be a yellow cloth Now they're very different Right, looking at them you can tell very quickly One is a bathroom cloth One is a kitchen cloth Not to be cross contaminated And not to be confused That way whatever we're putting Or our dishes cooking food All that stuff It's never going to get a bathroom cleaned With that same cloth Which is really awesome But we use orange for the general Cleaning around the house And this is going to be just a damp microfiber cloth That we're going to clean Like the arm chairs that we sit in at night Or that leather that we sit on We put our head up against it And it gets the hair gel From our hair On the sofa when we're sitting there watching TV at night The orange cloth is for that And so it's just a damp microfiber cloth We're not putting any chemicals on it With the microfiber you can remove Like 99.9% of the organic load from the surface And so this is really great Just instead of furniture polished Just to wipe down your furniture You can wipe down the sides And the edges of your computer monitors Your desktops Your chairs, your sofas All of the wood furniture that's in your house With the orange cloth You can also use this as a wet cloth When you're doing glass Now the glass is a little bit different cloth This is very different from our other cloths And that the pile is different Let me show you a clip on that So you can see the difference of the two cloths But these are the two cloths that we're talking about I don't know if I can get up here close enough That you can see the fibers in this It's kind of thick And then the fibers in this one Are very fine And I'll show you a short clip on that All right, so what you're going to do This has a pile that's a little bit thicker Than our glass drying towel So we're going to use two towels But the first one is a wetting towel Again, it doesn't matter what color you use But pick one color and always use it For the wetting cloth for your glass We're going to wet it And we're going to wipe down the mirror In a Z pattern Now the reason we use a Z pattern Is so that if we go in circles on our mirror The part that's dirty down here We're taking back up over the clean part On the top of the mirror So we do not want to go in circles We want to go in a Z pattern across our mirrors That makes sense All right, now with the other hand We have a drying cloth And the drying cloth I've only seen them in blue This light blue And it's a very fine pile It's a very thin, skinny drying cloth And this is a very special Very expensive cloth That is also made of microfiber This is designed as a glass cloth This is a drying cloth So we're going to wet with one hand our mirror And with the other hand We're going to dry the mirror Okay So we can wet and dry simultaneously Two hands, two cloths Now I'm going to share a secret with you If you take the cloth And you fold it in half And then you fold it in half again You now have eight sides That you can dry a mirror with So we have side one, side two Then we open it up And we have side three and side four And then we open it up again And we fold it the opposite way When we fold it the opposite way That gives us four more sides, right So we have side five, six, seven, and eight Right So we have eight sides to the one cloth So you can do it that way And also with the wedding cloth This gives you eight mirrors Or eight windows With which you can wet one side One side to wipe it down One side to dry it Then you're going to flip it over And you're going to do the next window Right One side to wet it One side to dry it Then you'll stop and you'll turn your cloth inside out And you'll do the same on both sides That way you can do eight panels With one cloth of each side All right So what you're going to do This has a pile that's a little bit Okay Here we are again And this is a polishing cloth We use this one for like stainless steel polish For cleaning the stainless steel appliances in the kitchen So anytime I'm going to put a chemical on a cloth It's probably going to be the light blue one And that lets me know Oh, this is a special cloth Not to be mixed with my other cloths If my other cloths are just used With a water or a water-based detergent Then I don't want to use something that's oil-based Mixed in with that So that's where the mesh bags come in And with the mesh bags I love these because they come in a variety of different sizes You can take the whole entire bag And just throw it right inside the washing machine And if you have an entire load Of course you don't need the mesh bags But it makes it really great at the end of the day Especially if you're a homeowner And you only have a couple of cloths You can put those inside a container And just soak them The container that I use Is just a plastic Plastic jug if you're a homeowner I know we've got a lot of homeowners here And you're not going to have a five gallon bucket But just a plastic jug And this is a wide-knoth jug that we're recycling You can put a little bit of OxyClean Probably just about a quarter of one of those little scoops Inside here And I would fill it, you know Enough that it covers your microfiber cloths You just throw the microfiber cloths inside And then soak them until you're ready To put them inside the washing machine And then I'll tell you a secret When you get ready to do the wash You really just pull out You just pull them out wet You don't even have to squeeze them out From right inside the washing machine They've already got soap on them You can go ahead and just wash your laundry that way So when you're washing microfiber cloths You do want to use a really mild detergent All right So I think we've covered everything About the microfiber cloths Unless you guys have any specific questions I do want to see if you have questions on that These are a darker blue And this we use for our vehicles And so if you're out and about I know that as house cleaners We encourage all of our house cleaners Excuse me To go through a car wash at the end of every cleaning day Because the next day when they go back To a customer's house And their car is parked out on the customer's street For three, four hours at a time If you're selling a cleaning service Your car is an extension of your brand So we want to make sure that your car is clean So we keep a shoe box of these dark blue ones Inside the trunk of the car And when we go through that drive-thru Just the car, the drive-thru car wash If in the event that they don't have one of those Services where somebody comes out and they dry their car for you When you pull over after the car wash You can just hurry and dry off the little beads That didn't dry off properly So it doesn't spot on your car So that's why we keep these inside the car And again we wash those separately From all of our cleaning cloths Because on the car ones It's going to be all muckety muck I mean you're going to have like tar and bugs And icky ick stuff that are on these cloths So these do not last as long as the other ones And we do soak those inside the OxyClean Just to try to get them clean But those will be icky probably forever And so we keep them separately from All the way through the entire process And we don't mix those in the laundry All right moving on This is so exciting All right let's see what do we have up next We have Oh I wanted to tell you about the shoe rack over the door The shoe rack over the door is just a shoe rack And I use it just to hang the microfiber cloths The microfiber if you want to dry it in the dryer you can But dry it on a low tumble heat Because if you dry it on a high heat It's going to burn the microfibers in it And it will become non-effective It's that static electricity that you lose If you're not you know if you do it too high So there's that All right so the next thing Somebody asked the question How do you do hardwood floors I'd love to get to that But and I showed you inside our video A couple of the microfiber mop heads that we use And that brings us to a steam mop that I use And this is a microfiber head that we use And we also watch it in the mesh bags in our laundry But this along with Sal Suds Is the combination that we use for mopping hardwood floors And this is a really great system that we use But we take these mop heads And these just have a little bit of elastic And they go right over the top of the steam mop Now we're not going to use the steam mop for the hardwood floors For the most part For the most part we're just going to use it as a wet mop So we take just a plastic shoebox And even homeowners can do this This is not necessarily for professional house cleaners But lots of professional house cleaners use this system Instead of carrying a mop and a mop bucket And all this extra stuff to a customer's house We do carry a mop bucket But it has all of our stuff in it So this would be our mop bucket for example And this particular mop bucket is I'm going to say this one is probably 20 years old This is the one that I've been using for a very long time And it's very durable and it has wheels on it And I've linked to it below So you guys can see what I'm talking about But in it I carry a steamer It's got the handheld steamer And it carries the mop head And then I carry my cleaning caddy in my other hand And then I carry the extension in one hand And so that's what you're carrying to a customer's house I'll show you this This is the cleaning caddy So when you get out of your car This is what you're grabbing to go to a customer's house This is it, this is everything There's no vacuum, there's no mop There's no nothing else We're going to be using the customer's mop from here on out Because ever since COVID Homeowners are very sensitive about having Somebody drag the vacuum all over everyone else's floors And then bringing it to their home and vacuuming all over their floors Without sanitizing the vacuum first And so right now we're using homeowner's vacuums We're helping them get into a good vacuum that we can use And then we'll clean up for them and empty it before we leave But with the vacuum And just carrying this mop system with us It makes it really user friendly and it's very easy to carry But this is the mop that we use And this is the system that we use So what we do is we take all of our mop heads And if you're a professional You probably have eight to ten of these per job You're going to put them inside a shoebox And then you're going to do four cups of water and one drop of salsads Now salsads is a biodegradable soap And I think I've linked to it here So that you can learn more about it It is Dr. Bronner It's been around for about 70 years It's really user friendly It's kind to the environment And it works wonderfully on wood So a few minutes ago I said that we don't use Furniture polish for the most part But a drop of salsads inside your wedding cloths And if you're going to do furniture You can do a pre wet system with the same system Where you use a drop of salsads And I only mean a drop I don't mean like a squirt, I mean a drop If you do a squirt it's going to get really sudsy and really soapy And you don't want that You really only want to use the just one drop with your water So that's kind of how that works The other thing about the mopping is when you mop You can use this just as a damp mop So you pull out your mop heads when you get to the customer's house You put them on and after you've swept the floor or you vacuumed the floor Then you just do the regular mopping And so you're not steaming The steamer is not even plugged in But you hook it on the attachment here And there's a little groove right here if you can see that And it fits right inside the groove here And so you just snap them in place Once you get to the customer's house And now you have a mop Which is really awesome And that goes right on the other side of the steamer That you have inside your mop bucket And the mop bucket also carries all of your microfiber cloths It carries your mop pads, your mop heads It carries your steamer It carries your spongy squeegee for the showers And it carries all of your attachments In case you have to clean drought or something like that on the job A note about the steamer The steamer is 100% chemical free We're not using any chemicals whatsoever in the steamer I really like the steamer for a couple of reasons The steamer allows you to do a lot of things That normally would require a lot of elbow grease And as a professional house cleaner We want to avoid elbow grease and extra work Every chance we get right Time is of the essence And we want to make sure that we do a great job But we want to do it great And with the steamer You can do it also 99.9% chemical free Now in this steamer And I have to make a note of this Because I get asked this question a lot Can I use vinegar in here? And the answer is no It's not, this is not meant for vinegar This is not meant for essential oils And so if you do put something like that in here It's going to clog the little top of this Which lets the steam come out And it's going to build up inside here And then your steamer is not going to work And you're going to be very sad And you're going to want to know why it's broke And it's broke because you broke it So don't break it Okay And then when you're done Using the steamer Make sure that you pour it out And that you leave it open Leave this little door open When you store it And that way it can air out And it doesn't contaminate the water Like it's not going to go moldy or old or stale Or any of that stuff Because if you're using regular tap water There's sediment that goes through the machine And you'll steam it out So it's not inside the machine But if you leave water in it It can clog the machine Just a whole lot like a coffee maker That stops filtering after a while That's because of the regular tap water And the chemicals that are in there So you want to make sure And you can use regular tap water Just make sure that you blow out all the steam When you're done And that you leave the door open As you're storing it So that is the mop bucket And the steamer All right Let's see We've got questions You guys, we've got so many people here I'm so excited We have Turtled up Hey, how you doing? We have Desert Deb She says I like South Seds And can only find it at my local health food store Well, I've linked everything below So that you can take a look at it And you can add it to your cards if you like This is a live shopping show as well I want to show you guys where the products are That I've found that I'm using now As replacements for some of the older products That were not available Before the pandemic We were using the Otoban pH neutral floor cleaner And now we've switched exclusively to the South Seds Because this works really well And it is also biodegradable So that's what we're using right now Paul Reed says I love that word I say that about like 100 times a day You guys are so exciting to see you here And Virginia, SO8 How you doing? Good to see you Simplify says hello, good morning Leona says what is a good alternative to Clorox wipes? My cleaner lives to use it As an owner who supplies products It just gets expensive So the alternative to the Clorox wipes And that's a really great question I'm going to jump over to another product here Let me show you This is what we use as professionals And this is the Otoban product And you'll probably saw this during the pandemic It comes in several different I'm going to call them flavors It comes like lavender and eucalyptus And it has lemon and whatever it lemon scent But this is a disinfectant And this is what we're using instead And this bottle will make I forget how many Like 128 It's 128 ounces I forget how many it will make But one ounce makes And it's depending on whether you're doing Deep cleaning or light cleaning And so in our cleaning caddy This is what we use And this is a 32 ounce spray bottle And these are the Zep spray bottles And they're very durable You can use them upside down You can use them right side up It's got the lock lids So that you can lock them So that it doesn't leak in your car It's got a really durable handle on it It's got the point where it shoots out in a nozzle Like shoot It also has the spray where it sprays Just by twisting it So it's a really durable heavy duty plastic And what I like about Otoban Is gosh they've been around for like 30 years And they are in Georgia And they have just a phenomenal product line They've had the 32x Which has been listed by the EPA For better choice products And safer choice products For I forget how many years And we've been using the professional series for years And then during the pandemic A whole line of those became unavailable Because they were churning So many of the disinfectant products For just the regular population And so in answer to the question What are we using in place of the Clorox wipes And you can use them But yes they're expensive We're using the spray With the damp cloth and the Otoban Because this is going to do The very same thing as far as the disinfecting goes If you are going to disinfect You're going to spray this on And you're going to wait 10 minutes If you're just sanitizing 99.9% Which is pretty much all we need in most homes Unless there's some kind of a medical situation Where it has to be 100% disinfected But for most homes that's good enough And for that you can just spray Wait like 10 seconds and then wipe it up Now I want to show you something About this particular jug And I love these Oh I just love these And this is where as a business owner This is going to make a lot of sense Money-wise This particular gallon jug Has this little pump nozzle on the top of it And I'm going to try to find it here And see if I can link to it to show you It has Here we go Nope Nope, nope, nope Hang on I'm still learning how to do this part as well Okay here we go They're gallon pumps And they screw on the top of these gallon jugs And inside each one of these It has a one ounce tube The one ounce tube Is going to measure for you The chemicals that you're using One of the biggest challenges we have Especially with new house cleaning companies That don't really know what they're doing And they want to buy concentrates And then they want to dilute them So that it stretches money further What we have a problem with is people Using the right chemical ratios And so what Autobahn has done And this is kind of revolutionary Is they've made these labels Which are required by OSHA If you're a professional cleaning company You've got to have labels on the bottles That you're using To protect yourself Your customers and children Who may pick this up We need to know what's inside the jar So if we don't know what's inside the jar It's unlucky Right So they've made these labels available free On their website Which is so awesome The thing that's cool about this And I'll show you this There's a marking here Where you can say Is that clear There you go One times 16 And use mark with a marking pen This is going to be for deep cleaning I've got one pump for 16 ounces This is a 32 ounce jug So if it was for maintenance cleaning I would have I would click this one over here And then it would only have one for this It would have two for this So if I have 32 ounces It would have two one ounce sprays If it's one for 32 I've diluted it half again So this is for maintenance So you can tell really quickly If it says 116 That means this is for a deep clean That we're using on a deep clean So based on which jug you grabbed for the day I'm doing a deep cleaning today Or I'm doing a maintenance clean That's how easy this is And so all of our chemicals are really easy And we just print these out with a regular printer And then we put packing tape over the top of it And then that goes right inside our cleaning pad And there you go We have our supplies with us All right, so that is what we would use In place of those wipes But I do want to say Disappeared here off camera I'm back I do want to say that we have lots of products That we're still using from the Auto Van line This one we get asked about a lot Because homeowners will say that there are Pets that peed on the carpet And they're trying to get rid of the smell This is the product that we use It's the Auto Van It's a bio stain and auto remover And this you can also just put in a spray bottle And you can spray it You can treat furniture You can treat upholstery You can treat carpets You do want to try it in a non-conspicuous area first It doesn't really have any problems staining I've never had it stain anything But of course the requirement is Double check Because you don't want to screw anything up And you want to make sure that if you're using it You're using it the proper way Just so that there are no surprises So this is the Auto Van line for the For the the auto remover with the enzymes in it And so that's the other Auto Van product that we're using All right, one more product that we use And we started using this Just, well, I've been using this for many years We didn't start using this during the pandemic And this actually never went away during the pandemic It was actually always available Which is awesome And this does so many things This is really great It's as a degreaser It's really great for just about everything From cleaning a shower with a bunch of muckety muck in it Or bathtubs that have backed up It's a really great spray for removing Everything literally from makeup Like that has an oil base in it We use it for cleaning like picnic coolers For cleaning the outsides of refrigerators Or stoves or microwaves I know that sometimes you'll get like a dishwasher Or something that has like water has dripped down And it seems like it's etched its way into the dishwasher And you can't seem to get it clean This does a great job of removing that And this removes so many things We use it on patio furniture and barbecue grills And inside showers and for soap scum And we use it on baby toys And swimming pools and boats and RVs And vehicles and cars and wheel wells of cars I mean we use it for just about everything And so this is our go-to degreaser right now Now they do sell a small ready-to-use bottle And so I recommend if you're going to use it Inside your cleaning caddy Go ahead and get a ready-to-use bottle And then just refill it with the gallon This is a straight concentrate If you're going to use it You can also dilute it And there are dilution ratios on the bottle themselves This is a great all-purpose cleaner So you can dilute it I believe like 144 16-ounce bottles with one gallon of this So this becomes a really economical way That professionals can keep track of their chemicals By using the gallon jugs and the pump sprays The pumps with the one ounce Make it a no-brainer for anybody that's doing the inventory So that's awesome Well, Craig cut her work on kitchen cabinets That's a great question And the answer is it depends on how your kitchen cabinet is set up Some of the newer modern designs Yes, you can If it's painted, do it on an inconspicuous area first Like do it on the inside of the cabinet first It's a very strong chemical And just straight up I believe it's a number 12 on the pH scale For those of you that are new to the pH scale It starts on one side Which are going to be your acids It's going to go all the way over to your alkalines And so you have zero and then you have 14 And in the middle is neutral And that's number seven And that would be like water Water is neutral and it's about number seven And so as you get closer to the middle That's kind of where we want to be for our cleaning So if you have something that's like eight, nine, 10, 11, 12 It gets really, really strong And every number that you go away from seven In either direction It's a logarithmic scale Which means it's 10 times stronger than the previous number It's not one time stronger It's not just one number over It's 10 times stronger So number eight is 10 times stronger than number seven And then number nine is 10 times stronger than number eight Number 10 is 10 times stronger than number nine And that's how that goes So if you're dealing with something that's a number 12 That's going to be like really strong Right So it has to be diluted Unless you're using it straight Because you need this strength Right And there are those jobs that are I'm going to call them icky jobs That we need the extra power on And so if we need the extra power We want to make sure that we can use that But it is strong enough That if you are not careful and you use it straight It can dissolve the finish on your kitchen cabinets So I do want to warn you about that Just kind of be aware that there are rules So Crudcutter I told all my friends about it And they're hooked on it now I know I told all my friends about it too Justin, you and me are twins So I'm so excited about this Becky says I use autoban and it's great You guys it is so exciting to see you here The security lady says I don't have a cleaning business But you've given me some wonderful tips That I'll use for the rest of my life Yes, I love that Thank you so much Speaking of tips There are a couple of things that I want to make sure that we cover today Aside from just the Hang on one second here I've lost my place One of the things that I wanted to cover Beyond just our chemicals Is the way that we clean We talked about not using extra elbow grease That leads me to another cleaning caddy that we take with us And this is for special projects only The special project that we offer our customers is an upsell And so this is not something that we do on a maintenance clean And it's not something we do on a deep clean And so as we go on a walk through through a customer's house A lot of times we see things that are going to require a lot of extra time And so we have to ask our customers Is there a time that you would like us to come and just take like a Saturday Or take an afternoon Or if I have a cancellation and come over and do a special project for you And a lot of those times it's going to be something like the fronts of the kitchen covers And I forget who it was Somebody here just asked me about the cabinets The cabinets are a special project for us I know that in my house we have 79 cabinet fronts And that doesn't count all the bathrooms So the bathroom fronts like where the toothbrush You know you open up the drawers and you put the toothbrushes in and stuff You open up the cabinets underneath the sink Those all have a cabinet front to them Or a drawer front And in the kitchen there are drawer fronts where you've got food on your hands And you go to pull out the silverware drawer And it gets food and stuff on the fronts of those cabinets So oftentimes we're cooking And we open up the cupboard We got stuff on our hands And we open up the cupboard next to the oven or the stove And we grab the spices out of the cabinet And we have stuff that gets all over those little knobs And then on the sides of the counters where the handles go Our kids will make themselves jelly sandwiches And then the cabinets get all kinds of sticky stuff on them And it just gets icky So one of the special projects that we do And we often do it like once or twice a year in someone's home Is we have our cabinet process Where we bring our drill bit brushes And these drill bits just screw onto the end of an electric drill And we use these for a lot of stuff These are really fantastic for the showers Like for, what do you call it, grout in showers If you have a great big bathtub that has a bunch of icky stuff in it There are different attachments that just screw into a drill And so like this is an electric drill You just pop in the drill brush You tighten it And now instead of you using a scrub brush You know, I'm doing all manual labor You just use an electric drill And it's really awesome because it does all the power for you You know, you just plug it in and off you go And so this has become one of my favorite tools of all time And the green one is the one that we use on kitchen cabinets There's a yellow one that we use in bathrooms for the shower And for the bathtubs and for grout and floors and stuff like that There's a red one that we use for ceramic tile and also brick So if you've ever been outside like next to a patio grill And there are, I don't know, maybe moss or mold Or something that's on the side of the house Because you live in a high humid area You can grab your drill brush and just go along the side there And just wash all that off with some cleaner Like you might even use crud cutter And then go right along the side there with your drill brush Just brush all that off, hose it down and you're good to go So that would be a special project as well One of the things that I want to recommend is If you will hover over the pictures of these online And I've linked them online You'll see that there is a menu And the menu will tell you what color to use on what surface And the reason I say that is because every color of bristle Is a different strength So this one is red and it's for brick It's really, really stiff And if you use the red one on a kitchen cabinet It's going to scratch So you don't want to do that The green is the one that we use for kitchen cabinets It's a softer bristle brush Although it's durable So it's going to get all that icky grime off That we put on there when we were, I don't know, cooking And our hands were, you know, had stuff on them So this is the one that we want to use Again, we want to use the yellow one for the bathrooms And there are all different kinds of brushes that you can use There's a white one that we use for leather And so for example Let's say that you have a customer that has a leather sofa Well, the leather has to be treated every few months Because if you live in an area where there are like High extreme temperatures There are, you know, hot winter summers and cold, cold winters The fabric on the leather will then dry out Or it becomes too moist or whatever So it needs to be conditioned on a regular basis With your drill brush You can spray the spray on there and then massage it in with Either a sponge that looks like this And this is one of those drill brush attachments Where you can use the white one Which is designed for leather and glass And so like if you have a glass table or something You could also use this But we use this more really for leather So that would be a special project as well One of the things that I want to mention Is this little bag that I'm carrying I'm going to highlight this so that you can see it This is a really durable little bag This is 12 inches in diameter And we have about 60 of these And every one of them has these little kits That are already prepared And so every cleaner has little kits in the back of their car And this is really awesome And this is how you stay in business When you get lots of cancellations Because we get this question a lot How do we stay in business if we have lots of cancellations And my customer canceled over and over again Well if you're keeping a database of your clients What you can do is you can say Hey listen, I'm in your neighborhood today And we just had a cancellation And I happen to have a drill kit with me Which means I can do a leather package today I can do a cabinet package today I know that in the past you'd mentioned You wanted one of those done Is today a good day for us to do that And then your customer can go yeah And I mean if you have three or four customers In that same neighborhood You can send them all the text And say first come first serve And then they're all take it You know what I mean And within seconds I mean literally seconds You will have booked that canceled slot And so we do this a lot Where we have the packs ready to go Now I have to warn you The pack ready to go does not mean The customer can say Oh hey, can you just do this extra project Kind of like for free as a freebie Okay, that's not how that works What you do is you let You only pull this out if it's a special project And that means there was a cancellation Or it was already on the calendar So when we do a walkthrough with our customers For example We book these packages out in advance And so like if you know they have kids You know, you know There are going to be like jelly fingers On the cabinets and the silverware drawer And the fronts of the bathroom And near the bathroom sink And there's going to be toothpaste And there's going to be soap And you know, right So you can sell this package Three, four times a year Where you go in and you clean All of the cabinets so that they're all clean And you clean all the knobs and all that stuff But this brush will help you do that job Really quickly All right, one more thing about the drills Now the drill that I use And I've linked to this as well The drill that I use has a cord And a lot of people will say Well, I like to use the cordless one That's fine If you like to use the cordless one That's fine And I've linked to that as well So that you can get that if you would rather The reason I like the cord Is because it's not as heavy As the one with the great big plug on the bottom Because you've carried the battery pack with you Now if you are standing in a shower And your hands are over your head And you are cleaning grout And you're cleaning the walls and things like that And you have the extra couple pounds of a battery pack It's going to create arm fatigue So you have to make sure that your back is straight And that you're doing proper posture When you're doing the job But your arms will get very fatigued Because your arms are overhead And it becomes heavy after a while And then you try to keep supporting in different ways To try to alleviate the pain or the stress This is a lot lighter weight I think this is five and a half amps And the cordless one is eight So it's a little bit stronger for the cordless one But I like this because I'm going to say this is girl size This is my size This is the one that I prefer And I do carry an extension cord with me And many people will say, oh an extension cord Isn't that going to cause a Well it's going to cause a trip hazard If there's anyone else in the room So make sure that you ask people to leave the room So it doesn't cause a trip hazard But the cords are waterproof And we're not going to be getting them wet anyway So we have to work smart And then we have to work smarter To make sure that people are not in the room Because we don't want a lawsuit or anything weird We don't want people to get hurt But another reason that I like This particular corded version Is if I'm on a job And I'm doing 79 cabinets for example And this happens a lot If you have one of these kits inside your car And you haven't charged the battery You can get halfway through a project And your battery goes dead And now you have to do the project by hand I know right So I'm not I've got enough going on I can't always remember That I charged the battery pack For the electric drill In case I get a job You know what I mean I'm not smart enough to remember that So I just I prefer the corded one It always works There's no guesswork It's duplicatable If I send an employee out And they find themselves with a cancellation And they're able to book the job at the last minute I don't want them to have to go Oh I forgot to charge the battery or whatever It's just grab and go It's everything we need in one kit So this is one of our cleaning caddies This is for deep cleaning Special packages only Okay This is not on a maintenance clean We don't even bring this into a customer's house On a maintenance clean But what we do bring though To a customer's house On a maintenance clean I have to stop and just say You guys I'm so happy that you're here I've got lots of comments here The security lady says The great price for all 50 of them You explain them very well Oh and she's talking about the microfiber cloths And over here We have more comments coming in Cindy says Angela What's the best product to clean your kitchen cabinet And that's one thing that we're talking about right now Someone says Ari I got here late It's okay Better late than never And you can almost watch the replay That would be awesome Somebody says I'm brand new I'll be running flyers on Monday And my question is what's the difference Between an insurance and a bond I love that question And the bond is about proving That you didn't steal something And the insurance is general liability In case there's an accident And so we'll talk about that another time Because today we're just talking about products But stay in touch with me Because I do want to answer that question for you When I can give you the time and attention that it deserves Because I love the question And I love the fact that you're wanting to be insured I think insurance is paramount for every house cleaner And Chen says what is the best wood floor cleaner That doesn't damage the finish of the wood floor That's going to be the sal suds with a damp microfiber cloth And I say damp not wet No standing water No standing water on the floors It's going to be damp So we're going to sweep or vacuum And then we're going to use a damp cloth That's the damp microfiber cloth That we're using on the top of the... Where'd it go? Oh, here it is On the top of the steamer head Okay, so this just becomes our mop We use it just like a regular mop So damp microfiber mop That's it And in the event In the event, check it out In the event that you get to a house And there's spilled soup on the floor that's dried Or spilled orange juice And it's collected dog hair And dust and gunk and stuff And it's not coming up And it's created an icky mess Or if there's like a dog vomit or something gross And it's dried on the floor Then you can use the steamer But the steamer, for the most part, is not really designed For hardwood floors and LVP Which is the luxury vinyl plank flooring We want to use just sweeping, vacuuming, and a damp mop All right, moving on So JR says, I have a job where a dog peas on the carpet Any suggestions for that smell? Yes, back to the Bio Clean Which is the bio stain remover This is the stuff that we're going to use And you can put this inside a spray bottle And let me link to that real quick So you can take a look at that while we're talking Because this is so much fun Here we go There you go All right, and let's see A note here A clean for a 96-year-old woman Her house was built in 1964 Around her kitchen sink is moldy and sour Any tips to remove it? Thank you for your channel Yes, a couple things Back to the disinfecting thing This is going to kill the bacteria And so what we may have to do Is do a run of hydrogen peroxide To get rid of the mold and they'll do first And then this will keep it at bay So we're going to spray this And we're going to maintain it with this And we might even set her up With a spray bottle of this That she can use between cleanings Because that way you're using the same chemical And she can just spray it After she gets done wiping Because she's probably independent And she's probably still cooking And if she has mold and mildew That's growing there She's most likely is not going to be able To get out to the store And go buy something that's going to help Keep that at bay And so if you would do her the favor Of mixing her up a bottle of this And again, it's just going to be the one pump One ounce in a 32 ounce spray Maybe even get her a smaller jar A smaller jug That would be like 16 ounces or 12 ounces That would be easier for an elderly person to lift And then encourage her just to keep that right at the sink And then after every time she uses the sink If she'll just spray it and wipe it down And another suggestion that I would make Because a lot of elderly people will move things Like they might even have a clean cloth And then they move it There are those little stick on hooks That you find that, you know, like kids go back to college And they have these little hooks that they stick on everywhere If you'll stick one of those either right on the front Of the cabinet by the sink Or on the wall, you know, by the sink And just put a cloth hanging over that Then she'll have the spray and the cloth nearby And that way it never has to leave that area And that can be of assistance to her So she's not trying to figure out Where did I put my cloth or whatever Because that can be confusing And then we don't want Mold to get in her house Because that creates a sickness or an illness And we don't want that either So we want to help her help herself as long as possible I love that question, thanks for asking that So we have lots of fun questions here Lisa says, Crudcutter took off the clean coat On a linoleum floor Yes, it can, it can because it's so strong And so if it's not diluted Or if it's not used the way it was designed To be used, it can have strong effects It's a very strong chemical And like I said, I think it's 12 on the pH scale And so we want to make sure If we're using something that strong That it's for a job that needs to be that strong For example, if you have, like let's say tar Or shoe polish on something Crudcutter is going to take it right off, right? And that's a really hard smeared, you know, substance To get off, it's tough to get off If you have a really sticky, gooey, gunky, you know Something that's like stuck from a residue It gets it right off And so you want to make sure that you're using the proper Chemicals for the proper types of surfaces And if you're not sure, don't use it Just don't use it And I have to say that because I've seen lots of property damage From people using the wrong chemicals And so learn, stop and learn Hey, there's this really awesome chemical Can I use it on this?   A drill is designed to go through That's what a drill does, it drills holes And so if you have somebody that's new To the drill brush concept And they're not really good at managing And holding it in place What happens is they go right through the shower glass doors And I can't tell you How many shower glass door damages That people will contact? Oh no, I just broke the customer's shower glass door What do I do now? And I say, my first question is Where do you buy any chance using a drill brush? And they're like, well, yeah I'm okay So if you're going to use it on soap scum On a shower glass door Do this Hold it right here And hold it right here Okay And now you have complete control of where it goes Because if you're doing this motion You're going to go right through that glass And then Because this is in your care custody and control And this goes back to the insurance question That was not an accident Because the insurance company is going to go Well, you had an electric drill in your hand You had an electric drill at a shower door They're not going to cover the damage Okay It's in your care custody and control And you're responsible for it So if you're going to use it for soap scum And like I said Becky's probably a pro at this But hold your handle here Hold it here Like one hand going in each direction Make sure that you're complete control Okay And then you're good to go So there you go All right, back to our cleaning caddy You guys, I love this cleaning caddy I've been using this cleaning caddy for Well, I used one for about 12 years And then it didn't get rugged I just needed another one So I bought another one And this is it's got a green interior They don't actually make this black one This one is all black They don't make the black one anymore And this one has green interior Which is fine But it's the exact same on the inside And it has all the supplies that we need The thing that I like about this cleaning caddy Is all of the pockets that it has And it's tall enough That like my supplies are not going to dump out and fall over Many of the cleaning caddies have really narrow Like it only comes like half this way Right And those people call them cleaning caddies Those are not cleaning caddies Those are like hazard Hazard caddies So this is actually a tool caddy And I think it's completely missold Because this is really a cleaning caddy And like I said This is the best cleaning caddy I've ever used I've got multiple ones of these And I recommend having a different one for every job That way you're not cross-contaminating chemicals You're not getting to a customer's house And you're half out of supplies Because you used half of it at the other customer's house You just bring your caddy in One per job You get home at the end of the evening You do your inventory You respect your supplies You clean your cleaning caddy And you're good to go The Autobahn that we talked about over here Is a really great spray You can spray down the whole entire empty caddy From beginning to end It is a waterproof shell And so it's going to just sanitize that And get it cleaned for the next house And that's what we do between jobs The cool part about this is Everything that you need is in here And so whatever you need for a job It's all right here And this carries most everything I need The other things that don't fit in here Are going to be the cloths And the steamer And the mop heads that we're going to use And our squeegee that we use for the showers And so that goes inside the other caddy Everything else goes inside this caddy And what's really cool is this Is very lightweight It's only 12 inches in diameter And I say 12 inches So it's very user friendly A lot of the cleaning caddies that I've seen Have big pockets on the side Where you can fit whole containers of things And they're much bigger And they're heavier And so what we have to look at is As cleaners We're sending our cleaners out To clean homes And as we send them out Eventually that takes a toll You're working all day every day And it's a lot of physical labor And then you're toting these really big Heavy cases from job to job And that's just not necessary We don't need that many chemicals And we don't need any huge caddy Right We just don't So carry the bare essentials with you Carry the cleaning chemicals And decide are you doing a deep clean Or a maintenance clean And then only take the chemicals that you need If it's a deep clean It's going to have the 116 Because it's double the chemicals If it's a maintenance clean It's going to have the 132 Right One ounce to 32 ounces of water And so that's how that works And then you just only take the supplies that you need One of the chemicals that I recommend And this is a I pulled this up a minute ago And I don't know why But it made my heart sing I just love this product And I love it because It is kind of an all-purpose cleaner This is good For all kinds of stuff And it's from a 138-year-old company Probably 140 years now It's the same exact formula And you'll notice that even on the front here This is their logo It's a saloon door It's the same logo they had all those years back then This is designed for restaurants and bars And it's great for stainless steel And porcelain and ceramic And copper and brass and fiberglass And chorion and chrome and aluminum And it does wonders On a pH scale It's one and a half to two and a half So it's a very strong chemical But we're going to use it just In little shakes as we need it So instead of us toting Check this out Instead of us toting Heavy-duty toilet bowl chemicals For example that could leak or spill And are expensive We're going to carry this instead A couple of shakes of this Around the ring of a toilet We brush it off And it's going to come right off This is designed for porcelain So it does a fantastic job For maintaining toilets In just a most amazing sort of way It's really great for stainless steel Do you remember how before when we said That there are water drops that come down From the water cup that you put inside the fridge door And then it leaks down the side And it stains the fridge You wipe it up and it doesn't come clean A little bit of this on a microfiber cloth Just a damp microfiber cloth A couple of shakes of the barkeeper's friend We'll bring that right off And shine up your stainless steel Like nobody's business I think I have a short video Let me show you this Because this is kind of interesting And we use this Do I have this with me? I hope I do I don't have it with me Oh no All right, I'll bring it next time It does wonders No, I do have it Check it out I have it here Okay, cool One of the things that you'll see here And I put this out on a plate This is not like baking soda And it's not like some of the other competing brands Of powdered cleanser This is a really fine, fine, fine flour-like substance And what we did here You'll see that like on pots and pans And I told you this was great for stainless steel For pots and pans We pour just a little bit of Barkeeper's friend on this We got it wet Then we pour a little bit of barkeeper's friend on it And we create a paste And you can also do this inside bathtubs You can do it inside toilets For a toilet, you're not going to touch it with your fingers But you could create the paste And mix it around the toilet bowl ring With a toilet brush You're going to leave it there for about two minutes And so just by putting it on there And leaving it for two minutes Just make this little paste It kind of activates And then we just use a regular non-scratch Scrub sponge to wipe it off And I say a non-scratch scrub sponge Because that's typically what we use For pots and pans and things like that in our kitchen I would also use it in a bathroom sink That was really icky I had like makeup on it for example But look that comes right off And it does an amazing job We did two pots and pans next to each other And I'll show you the before and after Because it's absolutely miraculous what this did This is the before on one of the pans This is the after after we did that And it really is amazing how quickly Here's the after on both of these They look absolutely brand new And it's not a lot of elbow grease And so this is the power of Barkeeper's friend And like on refrigerators Where those fingerprints like build up And you can't seem to get it clean No matter how you do Even on the microwave or the dishwasher or whatever This does an amazing job So if you have a house with stainless steel appliances Toilets with toilet bowl rings If you have copper again brass aluminum Any of those things This just does an amazing job And this is the process where you You just use a little bit at a time And then you'll see here the results from that It's really kind of impressive When I discovered this I was like Oh my goodness I can't ever go back Oh I disappeared Hang on There I am I reappeared See this technology thing is killing me I tell you I can't believe it And here I am still going again Even though the technology is a challenge Helen says I learned so much from you I'm a homeowner so these tips are wonderful for me Thank you for sharing Oh thank you so much for Helen Helen for joining us And Lisa says Emily I don't know She's responding to Emily And Emily said Lisa what in the world is the pink stuff My clients have it in their tub too I thought it must be their type of soap The pink stuff is Technically it's called seracea marcessens And what it is is it's created from standing water Mixed with body proteins And so for example when you wash your face And dirt comes off your face Or you have lotions Or if you wash I don't know deodorant Or whatever You'll see it in your shower You'll see it also in your sink Where you brush your teeth You brush your teeth And then you spit out toothpaste and stuff Stuff that comes from the body mixed with water And then it doesn't drain properly And so it creates this bacteria And it creates a pink ring Around the bottom of the drain In either the tub or the sink And oftentimes you'll see it sometimes in the toilets And so it is very very hazardous to your health It's really terrible on the respiratory system And so if you see it in your home You want to clean it My recommendation is that If you don't have like a bronze drain You want to use like a hydrogen peroxide If you have a metal drain That's going to eat away the chemicals On that that it's not a real metal Then we want to we want to not use that But get like a paper towel or a q-tip or something And clean that area up and then throw it away Do not use a regular cloth Do not use a sponge Because what you're doing then is you're spreading that To wherever else you use the cloth or the sponge So when you see the pink slime We call it pink slime Get rid of it just as soon as possible And make sure that you wipe it on a daily basis With like a paper towel or a q-tip or something like that So that it does not build up But there are sinks that because of the way that they drain Either they're not level or the drain is not level or something A lot of times you will see that that pink ring That's a great question.  A couple a couple quick things You guys we covered a lot of stuff today These are a lot of supplies and we're going to do this again I want to be sensitive to your time Because I'm a real stickler for time I tell you guys not to stay past your closing time Because as business owners time is money So I do want to respect your time I'll let you guys get back to your day I've loved having you guys hang out with me today And thank you so much for joining me on a Saturday I'm going to jump into the comments here And answer as many of them as I can Even though our time is up So again thank you so much for joining me And I will see you guys next time For the rest of today please go Have a great day and we'll talk to you again soon