All right, so if WHMCS is sort of a client management area and it's sort of a database of all of that information that's happening on there, WHM is all server related stuff. It has, you know, it's holding all the hosting accounts and all the data, but you're going to see a lot more server related stuff like how much disk space someone is using, how much bandwidth that account is getting hit with like so in traffic, you know, what emails has the server sent as a whole for that individual user? You can get into those individual user C panel accounts. And there's a lot of really interesting information in there. I was just talking to Alicia a little bit. And so we're going to look at ways in which I call it reading the tea leaves because people say like, what's happening on my server? It kind of feels like a black box. People are signing up, but then it's like, unless they're telling me about the cool stuff I'm new, they're doing, I don't really know. And so like this is a great place to start digging in and saying, what's actually happening? Who's installing what? What software is going on here? Who are my more popular websites? But it is reading the tea leaves because it's a dumb server. It doesn't have any real concept of things. I've had people ask like, well, how many pages have been created? And I'm like, what's a page in Omeka or in whatever specific piece of software they might be using, you know? And so like different concepts, the server is just, you know, it's just doing its own thing. It doesn't have any real concept of analytics beyond very basic stuff. And so it is somewhat reading the tea leaves to say, okay, if this person's using a whole lot of disk space, they may have installed some interesting things in there, or they may have just uploaded their whole desktop to the server, you know, as a backup, they might, you know, be hosting MP3 files or it could be legitimate stuff. So, you know, you have to kind of guess and figure out stuff in here. But let's look at some of the basic things in here. I will also take this moment just right out the gate to mention that there are things you could do in here that could harm your server.  There's troubleshooting tasks that you can run, but it will take your entire system offline for users. So we give you enough rope to hang yourself with. If you never wanna even log in here and deal with this kind of stuff, you don't have to. But I'm gonna cover the safe things that you can do in here.  You know, have fun with it.  So just know that. So let's look at a couple of things in here. You'll see somewhat similar to C-Panel, we have a whole bunch of icons as well as this side bar of stuff. Jim covered it a little bit earlier when he was going to list accounts, but this search feature is a godsend because not only is it searching directly by the names, but they've actually put in a dictionary of stuff. So even if you type in things that aren't actually related, they kinda know what you're trying to go for. So, you know, like if I type installs or install, you can see it will start to narrow down by basic things and I can find like Installatron which is our application package management tool in there as well as things that you can install in there. But you'll also see other random stuff where install is not in the word, but it mentions something that's related to installing a piece of software and so it's putting it in there. So the search tool is a great way just to even find stuff. It's, I don't even monkey around with any of these icons in the main area just cause you have to click multiple times whereas I can just search for the exact thing that I'm needing and get there. So first let's look at Installatron cause if you've used account before and domain of one zone, you're probably pretty familiar with the process of installing WordPress or a piece of software of any kind in there.   On WHM, you're sort of the God of your server and so you get to see everybody's installs. It's still the same interface but check out my applications tab and my backups. It's everything on the entire server. So now I can say with some level of confidence, obviously you've got your power users that might FTP files up, create a database and set up their WordPress install the old school way but it's unlikely. You know, for the most part I can say with some level of confidence people have installed 658 pieces of software on my server and I can access all of them in here. I can search for them as well. So I might say like, okay, did Jim ever install anything? No, groom, how about, you know, Owens, anything on there, like that. How about courses? Because I do know that there's some stuff in there. And so I can find stuff that has courses in the URL or the title of the actual install in here. Another interesting thing to note here because this is installed trying to functions exactly the same is that these WordPress installs, you can get into the dashboard of them just by hitting WP admin, that link in there. So it does function very much just like as if you're in an individual C-Panel user account. So you can go into that. Yep, absolutely.  You can help them out and install plugins or break everything and delete it. Yeah, yeah, you are God. Or God is the case maybe. You are them. Yeah, when you hit that WP admin link, you're logging in with the same login that they would be logging in as, absolutely. So, but there's other interesting things that we can do in here as well. So we can see all applications, but what if I searched by the name of a piece of software like OMEKA? So now the search is only gonna show me the OMEKA installs in here, which not a very popular piece of software on StateU. If I scroll down to the bottom, you'll see one through seven of seven. So out of those 600 whatever installs, seven of them are OMEKA. Search WordPress, but I have a pretty good idea of what chunk of the pie they've got in there.  And you might, you know, I'm less interested in the 600 whatever of what everybody else is doing, but I'm kind of interested in these seven installs and what they might be doing just to be able to promote like what stuff is happening outside of the WordPress world and other pieces of software people might be running. They might have just been testing stuff out. That happens, you get somebody who will install one of everything and it all lays dormant and they don't do anything with it. But they might be doing some really interesting stuff as well. So this gives you insight on the server as a whole to what kind of things people are installing in there. This gear icon is the one section that only exists in the WHM area, not in a user's individual C panel account. And that's because these are all the administrative tools for installatron that only exist to an administrator. And so end users don't have access to any of this. I'm gonna cover a couple of different things that you can see and hear and do. We talked about emails.  Maybe you wanna be able to point them to a way of getting support after they've installed something. Again, we've got just a few merge tags, the actual type of software that they were using, their login details, in this case it's not sending the password, just the admin link and that kind of stuff. So we can pop some of those in there, but otherwise we can customize the text of the email that's going out to them when they install a copy of WordPress. You might say, hey, as a heads up, we have a lynda.com subscription. Here are some great WordPress tutorials that you have access to as a member of the community. So very cool way to customize that experience if you want to. You can customize the install complete here. There's a dropdown. If there was an error, you might say if there's a backup error or an install error, hey, we noticed there's an error on your account, the backup didn't do it. Here's the error that we're getting, but feel free to reach out to us. Here's our support message, that kind of thing. Let us know if you're running into any issues or you need some help with this. So great way to personalize that experience as opposed to these automated messages just being something that people send straight to the trash bin. Yes. These are all of the various emails that can be sent out. I will say on some of the servers I've set up, and I'm a little inconsistent on this, but a lot of times, I remove some of these so that your server isn't spamming your users, because as you can see, there's a lot of stuff that can happen there. And if you have 600-some installs and the WordPress issue's out in update, you're sending hundreds of emails at a time. And so, exactly. And that's perfectly valid. And so that's sort of the flip side of things is how many do you send out? You obviously want the install complete, but maybe not all of the various update available. I usually turn that one off like, hey, you've got a plugin that could use an update. Well, if you've got a lot of plugins, you could be getting a whole lot of emails. So that's a big one. Or when the update is completed, if there wasn't an error, I'm not sure people need an email, but it's a balance there, because some people might go, my install upgraded and I had no idea. Well, in order to keep that on, everybody who gets updates is gonna get emails as well. So there is a balance there. I actually have a lot of work with users. When they're installing it, they can turn it off. They can. So from here, this is the first thing it looks at. If you uncheck it here, it's never even gonna show up as an option for the user. Yeah. Correct, yeah. So unfortunately, yeah. If you uncheck it here, they're not gonna be able to turn that back on for themselves. It's removing that capability for them. The end user does have the ability to customize their emails. Almost no one will do that. It's one of those things where they're installing WordPress, they're just hitting next, next, next, as opposed to yes, I wanna customize these advanced settings of my application before I go. So, but yeah. And you can also choose where the email's coming from. So, you could put in your support address or something like that. Yes. That's probably what I did, yeah. So, yeah. A lot of times when I'm setting up servers, I'll try to manage some of that for you by making sure that your system isn't spamming your users with stuff, but I am a little bit inconsistent when setting up servers on some of that. I definitely try to leave the error messages on because you want someone to know if something is messed up, right? But you don't necessarily want them to get an email if a plugin update is available that hasn't been installed yet. That's a little bit, you know, there's different ends to that spectrum and you wanna find some sort of happy medium there. I have not found a way to do that, unfortunately. Yeah, yeah. I would love that, yeah. So that you could turn off most of them and then say, hey, if you need those emails, here's how to turn them on. I haven't found a way to do that. Jumping around a bit, but there's other different things in here I wanna look at, access control. Normally, that sounds like a dirty word. I hear a lot of a sentiment in the audience of, yeah, we're dealing now with these folks trying to turn stuff off and not wanting access to this and that. But there's valid reasons where maybe you don't want access to everything that Instaltron has. Access control lets you turn and not updating. Let me come back to it. I know, I need a touchpad's messing me up here. So access control lets you turn off specific applications so that they're not available to install. So a good example of this would be, you'll notice obviously Instaltron has a lot of stuff in there, not all of it's been updated very well. You know, there's some software that you can doubt people will need. There's a whole section on e-commerce stuff that allows people to run their own shopping carts from your server.  I've had others who are like, we've got a whole entrepreneurship program in our business department and we would love for them to be able to set up startups, you know, and be able to run those from our domain system. And so, you know, it's totally up to you. If you uncheck one of these, they just don't even show up and install a Tron. So when they're going to install an application, it's just not gonna be there. Again, different varying levels of extremes. I've had some people, I've got one server where WordPress is it. When they go to install a Tron, there's one icon, WordPress. And then I've got a lot of others who just leave everything on and leave it up to the end user to decide what kind of software they might wanna run. You're still gonna be able to see all the installs and see what's getting installed. But you can customize some of this. Maybe you wanna pare it down, especially if you're in a pilot phase, it can be overwhelming to see 180 different types of things that you could run and not knowing. All right, I wanted to set up a website. Am I just going with WordPress? Okay, we're WordPress. Let's do that, you know? So it can be overwhelming for sure, but you can choose which ones you want on and which ones you don't. There are ways to set up groups and install a Tron. It's not the easiest thing in the world, but I will cover it because I think it's important where you might have power users that you say these specific sets of faculty or maybe students, whatever it might be, I've got five to 10 people that I trust to do whatever the hell they want. They're awesome. They do great stuff. I can always count on them to be the people that are gonna really push the system and they might break things, but they'll also find out cool stuff in the process. I want them to have access to everything. I want the other 250 users in my system to get my paired down, you know, like what I've customized. And there's ways to do that in here. If I scroll all the way to the top, you'll notice on every page, install a Tron mentions this group up here and it's default. The settings that I'm changing are for everyone. It's global. If I uncheck things, if I turn off applications, if I change these email templates, it's all happening for everyone. But you'll notice over here under groups, I can create new groups. Now we have to tell install a Tron who that group is. All right, I know I'm not going crazy here. I think I need to be taught how to use a touchpad. There we go. I don't know, no, no, your touchpad's fine. It's cool. So I'm gonna create a new group. You give it a title, owner would be root, you just leave that the same. And then you choose who the members are. And there's two different ways that you can tell install a Tron which people should have it. One is you could put a list of cPanel user names. So keep in mind like your server, at this point, we don't really know email addresses and stuff like that. cPanel user name is really gonna be the lingo that WHM uses for a lot of stuff. That's how it knows an account. So you might find those individual users, cPanel user names, pop them in there and say, these are my power users. And then everybody else gets something more stripped down by default. The other thing you can use is packages. And we'll look at that in WHM in a minute. Packages are these hosting plans. By default, we only set up one for you all. It has a certain amount of disk space that you can customize and you choose what basically what are all of my users gonna get. But you can definitely, and I encourage this if you like the idea of having power users, having a package that maybe gives them more space. We did it at Mary Washington. We had students got, and I don't know why we always like downgrade students or whatever. It's kind of weird, but yeah, students got 500 megs. I think faculty got five gigs. I was totally imbalanced. But you can also imagine students maybe setting up one site, two sites, whereas a faculty member might be setting up a site each time they run a course. And depending on their workload, they could have eight or nine different installs in their system. So it may be likely that they need more disk space. It can be faster whether than one off, okay, I'll give you more space here. I'll give you more space there to just go in and say, this person's a faculty. They're gonna get this package and then they'll automatically have access to more stuff or something like that. So you could set up a power user hosting plan. And then, so all that to say, you would put the name of the individual hosting plan in here and anybody who's running that plan would then get those settings. So then throughout Installatron as you're changing those settings, you would just change the group that you're in depending on which settings you wanted to change. So that dropdown will exist everywhere. I mentioned it back under access control in the top right. It shows up under emails in the top right. It's just which group you're changing those settings for. You can have fun names like Technorati. Technorati, yeah. Not currently because your single sign-on is only talking to our WordPress wrapper site right now. CPanel doesn't know how to deal with Shibboleth and other single sign-on methods at all. And so it can't communicate back and forth with it to make settings changes. So right now our single sign-on only handles the authentication piece and then there are some ways that we can take Shibboleth information to say like if someone's a faculty in WordPress changed their role to this, we've done it specifically to allow certain groups to be able to sign up or not automatically. So we can automate that portion of it but we haven't gone as far as to say if this person signs up and their faculty member also give them this hosting plan which has these settings and that kind of stuff there. I think there are definitely some possibilities that we can work through with that that's something that you're interested in. It would probably just involve making sure that certain people are getting the right packages and that kind of stuff. And then everything's based on what hosting plan they have. Backups, install the Tron takes a lot of backups. Backups are great. We also take our own backups. We do a lot of backing up which is a good thing because you wanna have those backups. All of our backups are done offsite on a separate server. They don't contribute to your disk quota at all. They're stored for 30 days automatically. All files, all databases we can get anything back for you within the last 30 days and that's happening automatically. No one's having to press any buttons and we just have all of that. So that's great. Install the Tron does backups anytime that it makes an update to that software. So WordPress comes out with a new version. The first thing it's gonna do is take a backup and then it's gonna update to site. Makes it really easy to roll back to a previous version if something broke for whatever reason. Plug in updates, it's gonna take a backup. So now you're running 15, 20 plugins. All those plugins are getting updates, backup, backup, backup. All of those install Tron backups are stored within the user's home folder. They're contributing to their disk space. So very quickly you could say, well, nobody's gonna use a gig of space. So like if they got a WordPress site it's 70 megs or something, they're fine. But these backups can contribute greatly to their disk space. So there's a couple of things. Obviously you can increase an individual's quota. I can show you how to do that but I like this option too. You can set a quota for the amount of backups that an account creates. This will help your users as a whole just cause then they don't have to manage it themselves. You can say, just delete the oldest backup if they have more than, yeah, let's say five backups. And then you can say five backups per application, per domain, per account. Maybe we just wanna do it as a whole. Every account can have up to five backups. And we can just say, if they're stored locally on the server and the reason for that local versus external is that if they're a power user they're just the kind of person that knows these settings. Install Tron will let you back up to Dropbox, to Google Drive, to a couple of different other places. If they put in those settings, you don't really care. Back up till your heart's content cause it's not being stored on our server. But if it's a local backup, let's say five backups per account and then just it'll rotate through. So it'll delete the oldest one when a new one gets created. So you can set up a rule like this and then it applies to the whole server. And that way you don't run into a lot of users who are like, I'm out of space and you look it's like it's probably backups. Yeah, it's backups. So that is a great question. And it's totally gonna be a guess until I look at the documentation on it. But I'm going to guess that per domain is going to be based on top level domains. So I think in C-Panel it's possible for you to have Tim Owens.com or Tim Owens.stateu.org but then to also buy a domain from Namecheap and add it into your C-Panel account and run a project off of that. And so when it says domain here, I'm guessing it's thinking of individual domains. One user had a WordPress site. Yes. The WordPress site is 500 megabytes. And install a trans-backing them up. Yep. Little recursion. Yeah, it does. And it seems counterintuitive to say you don't need to run backup plugins but you don't need to run backup plugins. Like there's a lot of automated systems already helping people out to where, yeah, they can actually do more harm by adding updraft or one of these other WordPress plugins that do a great job of backing up. But then their default settings are, yeah, like 30 days or something every night it's stored in the backups. And yeah, it can quickly grow out of hand. So, yeah. C-Panel, there's not. C-Panel is really ridiculous about it and that they can't read disk space for their statistics on the fly. It gets updated like every five, 10, 15 minutes somewhere around that timeframe. So if you immediately delete a whole lot of stuff, the statistics don't update. So you'll actually see in the sidebar it still says you're over quota, but you're not technically. It just needs time to go churn back through and go, okay, yeah, yeah, things have cleared up a little bit more now. So just wait, yeah, just usually 15, 20 minutes and you're fine, I know. Yeah, exactly, you can increase a quota and be like, you're good to go and it's not quite taking for a couple minutes or something, it's just C-Panel's lag. Sure. Absolutely. Is that in W-H-M-P-F or here? It's in here, yeah. So, no, absolutely because we mentioned packages and setting up multiple packages. So let's look at it because that's the term in W-H-M is packages and those are these different hosting plans. So again, you'll see me use the search a lot here. I'm gonna start typing package, it fills out and you can see where you can add new ones, delete them, edit an existing one. So I'm actually gonna edit the one that's already on here. This system has a few in here. You can see I like to set up sort of this like master class unlimited package and nobody gets that but me, right? But it's like, you can do anything, right? There's no limitations, no quota whatsoever. If I wanted to use every bit on the server, every byte, I could do it. But then there's defaults on Linda, not Linda, state you.org. The default package when people are signing up and W-H-M-C-S is WordPress in the classroom, yours will be called like default, something along those lines. So I'm gonna edit this one just so you can see the settings. What does it mean? We just ran into this with Burma actually as well. It means confusion is what it means. Yeah, usually capital D is gonna be the correct one. W-H-M, when you first install it, it needs some kind of package in there. So the lowercase default exists in there but it's not used by us. So I don't think you can delete it. That's the problem, yeah. Yeah, it's sort of a default on the server but our default, we had to name differently. We probably have a different name like basic or I don't know what you were, maybe that's a bad term but yeah. So you see if I'm editing a package in here, I get to choose how much resources a person can have. So this quota is up here. It's measured in megabytes. So if I was giving a gig of space is where it gets kind of mathematical but it's 1,024 megabytes. So you could just do 1,000, it's fine. But yeah, this is measured in megabytes. I can choose a certain amount. Unlimited doesn't mean it's the, your server does have a limit, right? So even when they say unlimited, there's, they could potentially take up all the space on your server and that's whatever your server has depending on our contracts with you all but you do wanna set some kind of quota. Mostly because of that backup issue or just I've had people where their site had an error and it writes to a file and it's writing it every second. Bam, bam, bam, keeps writing to a file. After a day or two that text file gets larger and larger and then after a month and three months like suddenly their site's taking up 40 gigs of space and it's an error log. It's one file on the system. If they have a disk quota, things stop. Like, you know, it can stop that so you don't wake up one day and nobody has any disk space because there was an error on one site that filled up the entire account. So I don't recommend unlimited for most anyone even your power users. You should be able to set a fairly high limit for power users but not really allow them to take up 100% of your whole server space. The other stuff you won't run into too much. You know, it mentions email databases. Maybe you don't wanna have people dealing with email at all. So you could just say no, you can't create email addresses and that kind of stuff. There's limitations set by default on how much email can go out from a user. It's good to prevent spammers and I don't mean that in a malicious way like your community would spam out but if their WordPress site gets hacked that WordPress install is gonna start sending out emails and you don't want your server to end up on blacklist. So typically our default here is gonna be 25. That's what you'll see on a lot of servers. 25 to 50 is usually a safe range for normal activity. Again, you may have a power user who's like I've got a newsletter with 10,000 people and it's like, okay, let's talk about MailChimp or other third party services as opposed to using our server to send spam. Like it's not spam, it's like it's 10,000 users getting emails from you. So, but yeah, so you can customize a package in here and so you might raise the limits for a power user group and lower them down for a default group. Disk usage would be the biggest thing in there. Shell access here, right? Shell, yeah, Shell is for SSH. All accounts have access to FTP. You saw up there actually that it says FTP accounts, those are additional ones that they can create. Additional FTP accounts in Cpanel are like, I need to create an FTP account that has access to this one folder so that people can upload it and work with it. But Cpanel, when you first create it, you got the email with the username and password, that's a FTP account that has access to everything. Shell would be referring to SSH, secure shell access and it's login by terminal to do other commands. If I have one max database and I install WordPress, I install a tron, it's gonna throw an error if I try to install anything else, yeah. Max databases is on six on this server. On most of ours, there's a lot more unlimited. This is because state U is a trial server. We limit how much just random people can sign up for an account and start using the resources on there because we've had issues with folks using it for less than gracious purposes. Yeah, right. This station probably made a number and everything has to be up to 25. Yeah, it's also a good place to mention because it shows up under packages, this feature manager here. It's right underneath of it in a package when I'm searching here. Feature manager allows you to just turn off features in Cpanel. So if I said zero email, let's say I don't want people to deal with email. If I said zero email addresses, they can still see the email interface and they go to create one and then they get an error message saying you're not allowed. Not the best experience in my opinion. So you're gonna edit this default feature list here and it's very straightforward. There's checkboxes and you can search.  So sometimes you just have to scroll through and try checking and unchecking things and then look over on Cpanel to see if it shows up or not. But if I uncheck like email accounts in here and then I go to Cpanel, that icon is no longer there. Nobody has access to it. They don't have the ability to install it. They can't guess at what the URL might be. It's disabled for all users. So if there's something that, I would do that less in the packages. Packages are great for disc quota, but if you just wanna turn off the ability for people to access email or to do that kind of thing or whatever it might be. Yeah. It's confusing. Cpanel has a lot of icons and you might decide, yeah, just to start, we're gonna pare things down a little bit. Applications, subdomains, databases, and that's it. Or files and to leave out some of the more advanced features that Cpanel has. So yeah. That's what we're talking about in the packages. So you really have a package that is very basic applications, file management, one that's, you know, email, file management, DNS, everything. Yeah. You can build that experience through the feature. So I'm back to editing that package. I can choose which feature list that package gets. So power users get access to everything. My default package is gonna access my restricted list, which is a smaller set of icons and that kind of stuff. It's a very popular thing to do. So that. Okay, people do wanna do this and wanna actually do this. Absolutely. What's your favorite? Uh-huh. Cpanel's default on those is zero. I don't know if, let me see which package you're on if you scroll up. But it's the lowercase default. Is there an uppercase one? No. There's not. Okay. So you can edit if you want. Add on domains and Cpanel mean by a domain, add it into your account for hosting. So if you want people to be able to do that, you would change that to unlimited probably. Would be the right answer there. So yeah. In most cases, and that may have just been an oversight when setting up your server. In most cases, we leave most things unlimited with the exception of Disquota and the emails per hour. The first question, the things we will go into this afternoon, how you change your domain and the case will still be covered. Just questions about WHM. We're not done. We will return again in the second half of the day. And we may after lunch, I'll tackle a little bit more on getting some statistics and insight into the system so that we get there. It is noon, so we'll break this up a little bit because we had originally scheduled the WHM stuff to have an after lunch. So we're a little bit ahead of schedule, but we do have a lot of stuff after lunch as well, but I want to give people a little bit of a break here. So we've got just Chipotle orders, everything's in the back. Lauren ducked out for a second, but I'll go ahead and explain it because I built it. So we got two things going on at lunchtime here. You can totally eat, but I built an escape room in our office. And so you're going to be broken up into two groups and one will probably get to do it today and one will get to do it tomorrow. Has anyone ever done a breakout room before? A few people have kind of, this is a new thing and it's a very cool thing, I think. I'm really kind of addicted to them. As you can tell, I suddenly light up like, all right, enough WHM. Let's talk about the escape room. But the idea is that we've got a storyline and you're going to be put into a room and you've got to solve puzzles and clues to get out. It has nothing to do with technology.   So after eating lunch or during lunch or before you eat lunch, we can try that out. You have a max time of one hour, but I've seen people get out in 25 minutes. So far as we've been testing it out it's been the fastest time, but we've never tested it with the kind of folks that we have here. So I have big hopes here. So. So one night, we're going to come for lunch. Yeah. So we'll have to figure out the groups. Maybe we can just, you know, we can keep a living fair and just like, you know, figure out who wants to do that or whatever. But first we'll grab our food and give people a chance to eat and that kind of thing. And when then we'll take a group into there, maybe. And we do need to have actions with groups like OTA. That's true. Yeah. Well, because it's a... No. The easiest way to do that is to say it's a competition. So. You don't want to be giving clues to the group that goes later than you. Oh, they can't get out, start eating. And yeah, I don't want to actually lock the door. But yeah. So where did Lauren go? We need five minutes. I didn't want to give you a question. Yeah. Mm-hmm. Sure. They have different, they have different needs. Yeah, no, totally. But that's really one by one, right? There's no way you can sign up process like in the, when I lock them from subscriber to author, there's not really a place there to choose the package. That's right. Right now, the way the Demand One's own system works is there's this default package that there's a, yeah, default package that everyone gets. And then you can do multiples, but you are having to do it after the fact. Yeah. Yeah, in WHM, there's a way to modify multiple accounts. So if you are thinking like, okay, now that I added power users, I know 10 people that I want to do, you can do that in there. If you search multiple, you can change multiple accounts in there to give them a new package. There was a question about the information you have for right now. Yeah. You must review the search. Yeah. Me too. Right. No, no, because what happens is we reboot at times where we tell you ahead of time and it's off schedule and it's not during the day and that kind of stuff. So yeah, leave the updates to us. Usually what we do is we set up scheduled times and coordinate with you all and say, hey, do you have a break coming up? We've got some updates to run and that kind of stuff and choose those. CPanel runs updates of their own that get applied automatically. And so those are happening anyway. Packages are getting updated. Security updates are getting applied to the software. That CPanel is running. That message implies that something was updated that needs a reboot that's usually a kernel update to get really technical on you. But yeah, a server kernel does require a reboot in order for that kernel to take effect and for those settings to apply. But because it requires downtime, we will work with you directly and worry on those. So otherwise CPanel is getting all the updates automatically for things like new versions of PHP MyAdmin or just fixes and security updates that they're doing within their system. So we see that contact you and so... If you want, usually like our method is that we'll contact you during a before a break is coming up. We shoot for generally around the semester or whatever, but sometimes if it's a really important one, we'll say like, hey, do you have like a fall break or a winter break coming up here? Or even like a long weekend where luckily with Jim living in Italy, while we don't have 24 seven access, we can schedule things where it's like two, three AM, most of your users' times to where, we do a quick reboot and it's down for five minutes and then you've got those. The first thing I did when I opened my own Mountain CPanel is I went, I'm always gonna be one of the applications and that is like the application panel. I just looped that out of that. Yeah. Every has the default CPanel that our users see. Yes, yeah. You'll want us to help you with it because the way CPanel does it is goofy. Yeah. The nerd speak there is that it's a JSON file that lives on the server and has a whole bunch of technical garbage in it that controls what the order is of stuff. Typically our default is for applications to be the first item on there. So if that's not happening, but just in general, you might say, what are all the stuff? What order do we want? Put in a ticket. We'll take care of it for you. Make sure that that order happens for users. Yeah. Now once somebody has changed it, it registers that as a user profile change. And so it's not gonna go back and change that back for other users, but that just becomes the default until someone has made a change. So we're like customizing it for their own. All right. What would you break down? Do we wanna decide on what's group one? Maybe just to make it easy, we'll just do it by tables. Maybe like have all six here and then all eight here be team one and team two. Does that work? Yeah. Yeah. Let's do it that way. That's a good question. Nobody's gonna fall up here. Yeah. Cool. Well, then there you go. Team two.


Hey guys, it's Tilly and today I am back with a YA Chronicles unboxing. So while I am kind of this open, the YA Chronicles is a book subscription box based in Australia and they basically will pick a book which they will have as a newly released book and they will get all these goodies to go inside of it that go with a certain theme and it's just so good and the girls are so great who do it and it's so packed so nicely and yeah, I love them. I'm a huge fan. I've got every single one of them so far. Like I have my boxes just like stacked up there on. They have so many goodies. So we have lovely purple tissue paper and I got my YA Chronicles bookmark because you can never have too many bookmarks. So this is volume 12 professional book lover. What is it? I think it's a scarf. This is unimpatient. I'm going to tear into it now. All right, yes it is. Okay, so we have a wonderful book scarf but what is... It's like the library checkout card. Boom. Ah yes, a behind the pages bidler file soap. Oh my god. So this is a paper lattes and wood smells along and I wish that I could like send smells through a camera to you guys because... Oh my god. I need to go take a bath. I'll be right back. Yay.  So a book light is perfect for when you do want to read because hey, you don't have to get out of bed and you can still read. So this is awesome. So we have a bookmark for the estate which I'm guessing is a new book. The anticipated second installment in Rose Foster's The Industry Season. Okay, okay. So like I am so excited for this next item that I'm showing you because I love this series. So if you guys have heard of Akane and Raylia by Lynette Noni, now they're doing a cover reveal competition for Dracora, which is a third book in The Midoriant Chronicles and I just really can't wait for it. Such a good series. You guys should read it. It's amazing. Just trust me on that one. I have a discount voucher to spend books with Pantera Press. That is so exciting. I'm gonna buy books because I get a discount. This is perfect. This is the best box ever. This book, oh my god, I'm so excited to read this book and it's so beautiful and in person and so words indeed blow by Kath Crowley. And just let's take a minute, just take a minute here. So pretty. Okay, because I can't do this book justice, I'm trying to read the blurb for you guys. So this is a love story. It's the story of howling books where readers write letters to strangers, to lovers, to poets. It's the story of Henry Jones and Rachel Sweetie. They were best friends once before Rachel moved to the sea. Now she's back working at the bookstore, grieving for her brother Cal. She's looking for the future in the books people love and the words they leave behind. Sometimes you need the poets and I just so excited because it's in a bookstore and it's gonna be so wonderful and heartbreaking and just perfect and I'm so excited for this. And there's one last thing in here, which this is so cool. It's a letter from the author and she's talking about her book. It's like a mini author interview. I'm in love with Kath Crowley already. Wow. Hey, oh my god, it's fine too. To the reader of this book, I hope you underline things by Kath Crowley. Amazing. I love everything that was in it and I just, I really want to start reading this right now. Thank you YA Chronicles for being perfect as always. That is all I have for today and hopefully I'll be back next month with another YA Chronicles unboxing and until then I'm sure I'll have plenty of other videos. So I'll see you guys soon and until then have a lovely bookish day. Bung by Victoria Schwab and I just love it so much. This is one of my favorite books that I'm gonna write this month. Not only is it also like it's a beautiful cover.


This study explored the reasons behind the high fertility rates among the Rohingya population in Bangladesh's refugee camps. The results suggest that the Rohingya's strong religious beliefs, combined with their unique political situation and experiences, have led to a high total fertility rate and low contraceptive prevalence rate. Religious beliefs, such as the idea that Allah has ordered the Rohingya to have many children, combined with the political situation and experiences of the Rohingya people, have resulted in a high fertility rate. Additionally, the Rohingya community has been heavily influenced by traditional gender roles, which have contributed to the high fertility rate. This article was authored by M. D. Anwar Hossain and Mohamed Bellal Hossain.


We'll mainly be trying to import information into the system for the bank feeds. So you could try to use the demo company and basically import the information. But if you wanna start from scratch, like we would like to do here, I'm gonna go back to the last organization or I can hit the dropdown and go to the zero. Let's do it that way. So now we're back to our homepage. Then the other method we could do is add another organization. Before I do that, however, I just wanna point out that the demo company file, the other advantage of it, as I believe it'll actually save the information in the demo company file because it's actually your demo company file and then you could reset the demo company file if you wanna reset it to the original numbers in the demo company. That's a big advantage in my mind to some other methods used by other accounting software like QuickBooks Online, which has more of a universal demo file that will reset every time you log into it and everybody kind of logs into it in a different, using a different login. So I really like that tool and you can also change the country over here so that you could practice in the different locations, New Zealand, United Kingdom, Australia and global. So that's neat as well. And we have the addition business edition premium. So I'm gonna close that up, but we're gonna try to create another company file utilizing the 30 day free trial. So I'm gonna say add a company file and then I'm gonna say this is the business name. I'm gonna say bank feed file and the industry that I'm gonna pick. Now note that the industry you pick will possibly have an impact on the general ledger that you will create because zero is gonna try to possibly put together a general ledger based on the industry, although it's usually zero, I think it's actually better than other accounting software tries to give you somewhat of a limited GL. So we'll pick an industry. I'm gonna pick just a store-based retailing because what I want it to do is give me some inventory accounts. Now most of the stuff we'll put into the system here will be based on a concept that we're trying to create all of our books from the bank feeds, which means we're gonna try to limit the inventory as a distraction from that, but then we'll put some items in there to show how some areas cause problems like inventory, for example. So then I'm gonna say I'm in the country of the United States, so you can pick the country here. We're gonna say do you have employees? I'm just gonna say no here, noting that when you're talking about employees, you're talking about payroll and zero usually has a system for payroll called gusto, that's an integration to do payroll within the zero system. Your options on payroll, you always wanna think them out very carefully beforehand are to do payroll within zero or possibly have a third party help you with the payroll so that you can just enter the data into zero. So we'll talk a little bit about payroll as well because that's another area that forces us out of a straight cash-based system which could be dependent directly on the bank feeds to doing some accrual concepts sometime but we're not gonna actually process payroll through the system. And we say that we're not a robot because I'm not a robot. I'm not a robot. Stop calling me a robot. The computer's always calling me a robot. And there we have it, easy as that. So now I'm gonna close this back out and we can take a look at the accounting and look at our chart of accounts down here. This is what they gave us for the chart of accounts. So pretty lean chart of accounts, there's not like they don't give us an overwhelming number of accounts. However, next time what we'll do is we'll go through here and possibly clean up the chart of accounts a little bit and so that we can practice building the chart of accounts basically as we do the data input from the bank feeds. But that's the general concept. So if I go back just so we could see what we have here and go back to our My Zero, now we have here, we can go into the demo company still and we've got our file here that we can work in. The demo company is still a great tool to have because you can practice your data input without messing up your company file or your practice file as you do basically the data input. So we'll continue on with our practice file in future presentations.


Virtual Office Hour Series. My name is Phil Nguyen, and I am the Director of Customer Success here at TechSoup. Joining me today on our panel are Marilyn Mourais, our Account Manager on our Cloud Solutions Team, Vanessa Jimenez, Customer Success Manager, Shruti Ramaswamy, our VP of Strategy, and presenting today's Making Sense of Your Microsoft Cloud Licenses Conversation is Kevin Mohon, our Technical Customer Success Manager. Next slide, please. A few housekeeping items before we start. Please use the chat function to type in your questions and comments. In fact, you can start now by saying hello, and write where you're attending this conversation from. For closed captioning, please click on the ellipsis, and then turn on live captioning. Lastly, please note that the session is being recorded. The recording and slides will be available shortly for everyone who registered for this event. Without further ado, I'd like to introduce Kevin Mohon, who will be leading this conversation. Thanks, Phil. A pleasant good morning, afternoon, or evening to those joining us today. Again, my name is Kevin Mohon. I'm a Technical Customer Success Manager here at TechSoup, and I'll be taking you through today's agenda. First, we're going to briefly discuss what software as a service and Microsoft 365 are. Then we're going to review the basics of the licensing models before addressing a recent policy change regarding donated subscription arrangements. After that, we're going to open the floor to Q&A to field any questions or concerns you may have. We encourage all those who are attending to ping in through the chat with any items that you would like addressed. The goal of this session and all future office hours are to address your needs. So what is software as a service? Software as a service or SAS is a licensing and delivery model in which applications are facilitated on a subscription basis and centrally hosted by a provider. In the case of 365, we have a combination of Microsoft products and services that allow users to collaborate, communicate, create, and store digital assets on the Cloud. Next, let's move on to licensing model basics. The first of the concepts of the 365 subscription model that we want to discuss are the ideas of core versus add-on licenses. Simply put, core licensing is a license type that can be requested without the need of a secondary subscription offer. In other words, it's a standalone product. We'll touch on a couple of examples of core licenses after our next slide. As for add-ons, think of these license types as features rather than fully functional subscriptions. Their purpose is to essentially enhance or unlock the capabilities that are not native to a core subscription offer you may have. Some examples of add-on licenses include audio conferencing for teams, extra storage capacity for 365 tenant, and Microsoft E5 compliance. The second concept of the 365 model that benefits our understanding are web-only versus hybrid subscriptions. In the case of a web-only model licensing, the name essentially says it all. These subscription types require access to the Internet in order to use the product and do not support offline use. Hybrid licensing, on the other hand, includes both online as well as offline access to many of the applications contained within this subscription through a full desktop version download. So here we have a couple of examples, comparing core licenses to hybrid and web-based models. Here you'll see on this chart, Microsoft 365 for Business. On the top, you have Microsoft 365 Business Standard, and on the bottom row, Microsoft 365 Business Basic. Business Standard is a hybrid license, whereas Business Basic is web-only. Following the row across, we can see several components contained in each subscription, and that the two share many of the same capabilities. One difference of note, and the feature that separates the model types, is the Microsoft 365 Apps for Business. In plain language, Microsoft 365 Apps for Business is the Office Standard suite many of you may be familiar with, and may have previously downloaded and ran on your computer. These include items such as Outlook for Desktop, Excel for Desktop, Word, etc. Please note that this is not included in Business Basic, as it again is a web-based only subscription type. That brings us now to a key 365 program policy change that went into effect July 1st of this year. So to summarize what you see here on the slide, you may be wondering what the change is. Simply stated, Microsoft now requires, as of July 1st, any organization with a donated subscription license type, such as Microsoft 365 Business Basic, 365 Business Premium, Office 365 E1, or E2, to be utilizing their assigned tenant licenses at a rate of 85% during any 90-day period. Understanding this might be a little confusing, I'd like to take a moment to break this down using an example scenario. Say your food bank requested 10 Microsoft Business Premium licenses, and you've assigned all 10 of those to your colleagues. What this means is that nine of your 10 colleagues will need to be interacting online with a component of your 365 subscription. Be it Exchange Online to check your email, Word for the web to create a document, Excel for the web to create or modify a spreadsheet, or any of the other applications accessed through signing in with your user account at office.com, once within a 90-day cycle in order to not be affected by this change. Probably also wondering, is there a way that I can keep tabs on this, on usage? That's a great question, and I'm going to switch over to my demo tenant to show you how you can pull that report. So from this screen, you'll notice that there is a difference in the URL. This will require a certain permission level, such as Global Administrator, to log in at admin.microsoft.com. Once at the home page, you'll click on the Reports tab. From the dropdown, you'll select Usage. Once on this page, you will need to modify the usage report to 90 days, as 30 days is the default. You'll scroll down to the tab that reads Active Users, Microsoft 365 Services. You'll click View More, and down here, you'll see the Export tab. You'll click on Export, and what this will do, now granted, this is running Microsoft Edge, so your downloads may look a little bit different and populate in a slightly different manner, but the goal here is to access the Office 365 Active User Detail Report. Once you pull this report up in Excel, in one second, you'll be able to create a pivot table on the top row by highlighting the headers, identifying the products that your users have assigned to them. Hey, Kevin, we're actually seeing a blank screen right now. Okay, let me stop sharing for a second, and then I'll pull up the correct window here. Apologies. Okay, you're able to see the spreadsheet now? Yes. Okay, excellent. Okay, so this is what the report will look like. I apologize for that. For those of you that aren't familiar with pivot tables, they're actually a really cool tool to use on Excel. You see these dropdown here. What I did to pull that up was simply highlighting all of the cells where there is a header listed and pressed Control, Shift, and the L button on my Windows running device. From the Assign Products tab, you'll have the ability to sort by assigned license type. Now, this demo tenant, of course, has hundreds of accounts. If you're only maintaining 10, 15, 20 licenses, this will obviously look a lot smaller. But what you'll want to do is you'll want to sort by the particular license type of the donated offerings that we mentioned and select that. So in this case, we'll consider EMS to be Office 365 E1 donated licenses. You'll press OK, and that will filter the assigned license types. Once you've identified the users who have been assigned the donated license skew, what you'll want to do is reference this area right here on the screen. This is the last login instance that was placed against that user's account. From here and from the date, you'll be able to see where the individual user is on that 90-day period. It's important to note that this report is not updated to the last 48 hours. So if you do decide to pull this report, we recommend that you don't wait until you reach the 88th or the 90th day mark in order to ensure that you have the most correct information. For these individual accounts here that have not used their licenses during that 90-day period, you may want to consider deprovisioning that license from that individual so you are not affected by the change. And I'll pick back up here. So that is a review of how to pull a usage report inside your 365 admin portal. I have some additional resources here listed for support. These are all links that we will be providing here momentarily within the chat. As far as virtual office hours, as I mentioned, what we're doing here, we're very excited to announce that we will be doing this on a monthly basis. We, as part of this session, will be presenting a title, but at the end of the day, this is about fielding your questions and your concerns. We want to have the opportunity to hear how things are going with your accounts and in general, how you're doing. So with that, I'm going to move over to the questions and answers portion. All right. We have a bunch of questions through chat right now, but right off the bat, I wanna clarify what Kevin just did on the utilization report. I wanna clarify what it means to have a donated license versus a purchase license. Anyone on the panel wanna clarify that? Sure, I can. So as mentioned, there are license arrangements that you are able to be granted at no cost. Those are the donated license skew offers. For the usage of those, it applies to the entire tenant regardless of what the full arrangement of licenses are. So for your donated license users, you want to make sure that they are interacting with a portion of their account during that time period. And I was wondering, Shruti, did you have any additional information you'd like to add? Yeah, and I think there's a couple of things that's probably a bit confusing here. So I just wanted to provide a little bit more context and looking at some of the questions as well. So the first thing is that this is really only applicable for those license types like Kevin mentioned that are the donated licenses. So those are donated by Microsoft. So those are the E1 licenses. Some people might be on older E2 licenses. There's a Microsoft 365 Business Premium 10 seat license and a Microsoft 365 Business Basic license that are available as donations. And it's really talking about those specific licenses. I think there was a question here about their five licenses per user. Each of those licenses are for one user. You can download or use that on up to five devices, but it's only per user. Each license is allocated to one user. That user can use it in multiple places. And the reason why Microsoft really put this requirement into place is so that if an organization is not actively using that license that they can allocate that grant to somebody else and to somebody other organization and make that grant more widely available. So right now, there are many organizations who have these licenses, who's assigned them to a user, but the user's not actually leveraging any of the cloud components of it. And so the goal here is just to make sure that you're aware of this as a requirement. Microsoft has been sending out emails about this to organizations who might not be utilizing or meeting that utilization requirement. So we wanted to give you the background there and make sure that you understood that they are looking at this. And it is something that we encourage everybody to take a look at and make sure that you're only licensing to users who are actually going to be leveraging and using all of the cloud solutions products that are available to them. And it is really just any type of engagement. So if they're using Exchange online, if they're logging in, if they're using their emails actively online, if they're logging into Teams, if there are saving things to SharePoint or OneDrive, that all counts towards the utilization. It's really trying to make sure that people who are getting those licenses as a donation are actually being able to use it. And if you're not using it, you can deprovision it and come back and request it again. So it's not a problem to really request it when you need it, but there is kind of a little bit more policy regarding if you aren't using it, what Microsoft reserves the right to do, which is potentially remove that kind of access from that donation subscription. Hey, Shudi, while we're on this topic, excuse me, when Noreen just asked a question about the definition of utilization, here we're saying that utilization 85% is for assigned licenses. In a previous email from TechSoup, it didn't particularly specify the assigned part. Which one is accurate, assigned licenses or total licenses? Just to clear. It's just for the assigned licenses. So there was a really good example in the questions here, which is somebody has, let's see, I think when you had said you had 10 licenses, six of those have been assigned and all of those six have been utilized. That's perfect. As long as the six assigned licenses are being utilized, then you're meeting that requirement. It's really looking at it when they're assigned. Kevin and I were talking about this yesterday and he kind of talked about it as like a home or a rental. Once you assign the license, that space is now dedicated to you. So costs are associated with it. Until then it's not, so it's okay. So as soon as you assign a license, the assumption is that you're going to be able to use it. And the reporting and things that we showed there, there are a lot of dashboards that you can use in your admin center to look at who's using the licenses and who's not. Kevin showed a way that you can download an Excel file and get really granular details. And we're happy to help through that process because obviously it's hard to take all of that in at once. I think the biggest takeaway that we wanted to have in this discussion today was just making sure that you were aware that Microsoft has this policy change and that they are making sure that and looking at usage of these licenses as well. Yeah. Another thing of note before I go to the next question is that this is a community and it is a conversation. So people in the audience, if you want to chime in and answer or respond or add to the question, please feel free. Okay. Let me see. The next question we have. When I think this was answered, but we can go ahead and ask again. It says, when asked, I have seen Planner mention in a number of M365 training videos, but I haven't been able to find it anywhere. I think it was provided, but I think Vanessa, you answered. Can you answer it here? Yes. So basically my planner is included in a few of the core licenses. You mentioned that you have business premium. So the only thing that you need to do is go to office.com. Once you are there, log in with a user that has assigned a business premium license. In the search bar, the only thing that you need to do is type planner, click enter and you should be able to see that application right there. Okay. Thank you. Another question we have is, I have a feeling that a lot of the folks in our attendance here, they're smaller shops. So Alice asks, our non-profit has one license and one person using the Microsoft for Mac. Does this pertain to everyone that purchased Microsoft through TechSoup? I think this was answered by Marilyn in the chat, but just wanted to note here that this is not the policy change is not for the on-premises downloaded versions of Office Standard or Office Standard for Mac or Office Professional for Mac. These are really looking at the cloud subscriptions. Okay. And I have a question here. This is the chat is kind of free flowing. So I can't remember at one point in time, but Trish, I'm sorry, Tracey Finch asked, how do you deactivate that user license like you just mentioned? I'll take this. So the same portal that I was in from administrative control, the admin.microsoft.com, global administrator or an individual with the right role permission would go in through that same platform and can access that from the user tab. Once you access that in the interface, it's a pretty straightforward process for simply clicking on and removing the license from the individual user. That's actually additional information, I think that we can potentially put together. And it's one of the resources also I'm gonna ping into the chat here. For those who are admins on their account, it's probably a valuable tool to know where you interact with certain parts of your account. That said, if you do ever have any questions about how something gets done, we have a whole team that is more than happy to take those questions and to walk you through the process also on an individual level. Okay, thank you, Kevin. And then Shirley asked, each license has five users, right? So are we talking about using the usage of the one license? Yeah, and this is, I tried to clarify this before. So each license doesn't have five, each license is assigned to a user. A user can use that up to five devices. So, and or this is looking at anything that's assigned as long as you're using it, you're meeting the requirement, just making sure that the assigned license is going to be used in the 90-day period. Okay, and Shirley, just to make sure, you have one user with five devices. In terms of utilization, you could use any device as long as you use any of the apps with any of the devices, it counts towards utilization. Yep. Okay, perfect. Okay, well, here's another good one. And I think Shirley, this might be good for you, is from Paul Fisher. Can you talk about upcoming price increases on O365? Sure, I don't know of one right now. So Paul, maybe you know something that we might not know of yet. If you know of anything, feel free to share it with us. I'm sure we're all kind of keen on learning more about that. But as soon as we hear about any price increases, we'll definitely share that as well. I haven't necessarily heard of anything specifically for Office 365 at this time. Real quick, if I can. Yeah, please. I do know what he's referencing. Okay. As I understand it now, Paul, from the CSP Yammer community, it's only commercial licenses that are going to be effective as of now. So I've reached out to the administration team there, through that chat, it's a community CSP chat to try and get some clarification potentially. But Shruti and the Microsoft team that they work with are very good about being on top of all these things. Okay. Okay, here, Kevin, maybe this is more suited for you. This is from Chris. I have M365 Business Premium. I have been unable to register devices. So you're registering devices, I'm assuming through mobile device management and Intune. I'm assuming this is the case. I think you can make that assumption. And if Chris, if you hear this, if you're, I mean, you can reply to Kevin's question directly on chat. Yeah, Intune is definitely something can follow up with as well. As somebody who's personally performed enrollments, it's not necessarily the simplest process, especially when you work outside of the Windows OS if you're enrolling Android and creating a work profile or enrolling an APN certificate through Apple Partner Network. So that's definitely something where I think there's gonna be a longer conversation. So something like that. We have contact information. You can feel free to ping in. I'm looking to register a desktop, so Windows 10 will update. Okay, yeah. If you can, Chris, if you're comfortable pinging in your email, I've performed Windows 10 device enrollment. And then of course you can select the channel, obviously as well for Windows 11, and then control whether or not you want to make that update at a scheduled time. Okay, perfect, yeah, I've gonna grab that. And I will definitely be in touch with you regarding that. Okay, here's another one from Tracy. Can you speak about email functionality with Outlook? We have major problems with the mobile version not having search functionality and not cataloging sent email correctly. I just wanted to chime in. I don't have an answer to this, but I have the same problem. So if anybody else has a great solution to this, I'd love to learn. Searching out my phone for emails has been really hard. So if anybody else at any of the other organizations has learned or tricked to this, please feel free to come off mute or type in in the chat as well. Yeah, I'd love to hear about that. Because I think it's a great point because I actually have the same problem as well. It is not just on Outlook. I'm having a problem with Gmail, especially on my mobile device. The search function just doesn't seem to work as well on mobile, whatever reason. But like Trudy said, I'd love to hear more from the audience. Yeah, I also would too. Just from my perspective, from a technical one, I will say this and I don't want to necessarily it to be a blanketed statement, but understanding functionality like varies across subscription type and device type. So if something is available, say through Outlook for desktop, it may not be able to scale in Outlook for the web because Outlook for the web runs on an HTML platform that runs through a browsing session. You couldn't put a six gigabyte application through the web effectively. So then carrying over the same thing could be applied to Android OS, iOS. There is slightly different user experiences that you have, and it's really just about identifying where a function is with availability within that device category. And we can definitely help with that because these things are kind of a learning experience to us. Microsoft likes to roll these things out, I've noticed from occasionally as far as in beta to like general availability. And it's just about understanding whether or not that function actually even exists. In some cases, it may not. Okay, thank you, Kevin. OVMEd asked a question. I also have M365 Business Premium. Do I have access to bookings? Marilyn Vanessa, I don't know if you guys can answer that or anybody on the panel? Can I confirm? Yeah, I can and it is. It is business standard, business premium, E3, E5 all include Microsoft bookings, which is an awesome tool, by the way. And if you're not using it, we definitely recommend it. And we're gonna have a tech tip video on that down the road on how to integrate that, especially within teams. Okay. Yeah, we started to chime in, but it would be the same way that we explained about how to find planners. So you would have to go to office.com, login using your credentials with a credential that has a business premium. And then once you're there, go ahead and then go to the search bar type bookings. And you should be able to find the application right there. And actually, Kevin, do you mind if I share my screen? Because I think a few people have questions on this and we can just show people where to go to get these additional apps. It might be useful. Absolutely, go right ahead. Okay. And as I'm pulling this up, feel free to go to the next question. Next question, okay. So David is asking, is there an admin report I can run to see where licenses issues have not been utilized at all? So quite the opposite, Kevin. Yeah, so that same report that I pulled up, if there's a column to the left of there that defines values as true or false. If you see a user account or display name, it's also called. If you see false values on that report across all endpoints, that individual has not been assigned a license. You will also see that when you're sorting out the product name column using the pivot table that I demonstrated. I think what I'll do is I'll break something down as far as the report itself to kind of better highlight what you'll want to pay attention to. Yeah, and I'll just note that when you go into your admin portal, there's also an option. There's like a usage report or a license report. And I think you need to like enable the report which takes about 24 hours. But once you enable the report, some of that reporting will happen directly in your admin portal as well. So you can like filter by the users, especially if you have like less than 20, it's actually really easy to use that. And sorry, I'm unable to share just to our team. So if somebody else wants to pull up their office, feel free to, or if I can be made presenter, I can do that. And I think- Yeah, I can go ahead. Sure, great. I see your tab, but I can't elevate you to a presenter. That's no problem. I was just going to show the office landing page and just show where all the apps are. So people can just take a look at that. Yeah, absolutely. Yeah. And I think there was a question, I just wanted to call out because it was a very important question that Kurt asked about the Microsoft 365 Business Premium since it's a hybrid license, which includes cloud and on-premise licensing. And if more than 15% of their assigned users are using only the desktop applications in a 90-day period, does that meet the usage requirements? I want to call this out because it actually does not. It has to be one of the cloud apps. So if any of those users are only using their desktop and not saving anything to OneDrive or not saving anything to SharePoint, then it won't count. And so I know we've gotten a lot of questions from people who are saying, I'm using these right now, but if they're not doing anything that is registering as cloud activity, Microsoft is not registering that as well. So right now that doesn't count towards the utilization requirement. I'm going to be able to present on how you're able to find those specific apps and other apps that Microsoft also has. So let me know if you're able to see my screen. You can see it. Perfect.  You're very login, so you're able to see my picture here. What you can do also is you can use the search bar and then you can literally type bookings and then you can click there in the apps. The other thing that you can do also is go here all the way to the bottom. You can go to all apps. And a good thing about it is that you're going to be able to see all the applications that your licenses has. So you go to all apps and you're going to be able to see everything here, like forms, which is a great tool also if you want to create surveys for your organization. You also are going to be able to find bookings right here in Planner also. It's going to be around here. And if you don't find something right here it's Planner, but the only thing you can do is just go ahead and then use that search bar, which is super easy to do. And that's how you find those apps. And I think it went a little fast, Vanessa. Do you mind just doing that first part one more time? Yeah. Yeah, let me go back to my screen. Yeah. Okay, there you go. So basically you have two forms. So once you are logged in into your office.com this is where you're going to be, this is where you're going to be in that homepage. You have the option to go here in the search bar to type the app that you want to look for, for example, Planner. And it's going to be right here. You can click to that to take you to that specific application. Let's try another one. Let's go by bookings. So you can go ahead and then do that. The other thing that you can do is that do you see that bar right here in the left side of the screen? All the way to the bottom you're going to be able to see this little thing that says all apps. So once you are, if you want to figure out what other applications your licenses has. So you have to click there. It's going to be all the way to the bottom in this left bar. It's called all apps. So right here, you're able to see all the applications that your license contains. So you click here in all apps and you can see every single application that you can use that is available to you for your subscription. So if you don't find something here, then I will encourage you to use this search bar right here to find the application that you want. OK, great. Thank you. Leslie asks, we have some assigned licenses not being used. How do I handle these? Do I deactivate them? Am I able to reactivate them and use at a later time? I have MS 365 Business Premium. I can answer that. Yes, so you can actually reduce the number of licenses that you have. And for example, if you got the 10 donated licenses and you only need four, you can reduce that number to four or cancel those licenses. And those licenses will still be available at a later time if you need to use them for another user. Leslie, I actually see you on camera. Did that answer your question?  OK, great. OK, Alfred, on slide 10, there are links to resources. I need help assigning email, e.g. the email, to each of my licenses. Where can I go to get technical help? Kevin, I'll take this one if that's OK. There are a couple of different support avenues. When we send a follow-up email, there is going to be a link to support. But also, if you're into self-help and posting questions to forums and having community, we have our community, which is included in the link as well. If somebody can grab the link and post that in the chat, that'd be great. But there are a couple of different ways we could do this. You can call in, ask for help. You can post a question in our community forum. Or you can even ask at these monthly sessions. If we get enough of the same topics, we will cater our themes to the specific topics going forward. OK. OK, here's one from Paul. Any idea on nonprofit pricing on Windows 365? We're waiting for it. We don't know yet. We're eager. Usually, how it has worked in the past is that nonprofit discounts are usually about 60% to 75% off of the commercial pricing. I don't think commercial pricing has yet been released, so that's what we're anticipating, though. OK. The next one's from Jerry. We have unassigned licenses. Do they affect the 85% parameter? How do I handle these? Do I deactivate them? Am I able to reactivate them at a later time? Yeah. And I wanted to just note here that a lot, TechSoup does this ourselves, we have a few licenses that we have that we keep unassigned, so that if somebody comes on, we can quickly assign them and things like that, so totally understand that. Again, the usage requirement doesn't come into play until after you've assigned it, so if you have a couple of unassigned licenses, that's fine. It's when they're assigned and not being used that it is against that kind of policy. Yeah, that's a good point. OK, and then Janine asks, our staff changes frequently, which is very common in the nonprofit space. So I've always kept a few unassigned licenses on standby so they can be assigned quickly. How will Microsoft's new usage policy affect our ability to keep a couple of extra licenses on hand? Business premium specifically. Yeah, and that's the thing that I just talked about. Yeah. Exactly. OK, this is from Kurt. To clarify, M365 Business Premium is a hybrid license with web and desktop apps, right? If more than 15% of my assigned users only use the desktop apps in a 90-day period, does that meet the usage requirements? So this is the one that I had highlighted before, and so I'll just state it again because I think it's really important and it's kind of a little confusing. But it does only count. Usage only counts for the cloud usage apps and for the business apps that are online. So if you're only using the desktop application, like only using PowerPoint that's downloaded, only using Excel that's downloaded, and not leveraging email online or not saving these things to the cloud, that might not register. I will try to provide, I saw there was another question about what's the apps that count and not. I can try to get that list and put it in here. But the best way for you to understand whether or not your users are actually using this and meeting their requirements is going into your Microsoft 365 Admin Center and taking a look. It's possible that they are engaging in email or doing things that would register as usage. And it does require it to be cloud usage at this time. Yeah, and excuse me if I'm saying this name incorrectly, but Convet, Convetly, please confirm that 85% usage is applied to cloud usage only. And I think Shruti just answered that question. OK, Heather McDonald, we have MS 365 Business Premium. I've downloaded the apps I want to use on my desktop and use them regularly there. My usage doesn't reflect that. Will we lose the licenses if we're not active in the cloud? Potentially. Again, I would say definitely go to your Admin Center, check out the usage, check out what people are doing, because email does count there. So it's possible that you're still getting registered as usage of the licenses. But it's hard to know on a per-license or per-org basis until you go into the Admin Center and check it out. But if you are solely using desktop applications and not at all connected to the internet in that way, it is possible that it will not register as cloud usage. Sorry, I'm going through the questions here. Wallace Johnson asked, do we have Microsoft software purchased and running on our laptops? But for email, we're using Microsoft Office 365 Exchange for email. And we have E1 account. Are we still affected by July 1 requirement? Email counts, so you should be good. OK, OK, here's when. Calendar, we'd love to hear you talk about setting up a team calendar, being able to see it in Outlook and working with that and a personal calendar. I would really love to open this up to any other of the non-profits that are here today. There are some ways to use calendar, and our team might know some of those areas as well. Shared groups you can do, shared calendars you can create your own mailbox for it. They're not ideal, they're not wonderful. So I don't know if anybody here has figured out a really great way to share calendars across your organization that might be able to kind of share that with us or with Win here, but I'd love to hear how you guys are tackling kind of organization-wide calendars as well. And I don't know if anybody on our team has some better ideas. I think that Lukens is a great option, too. Like, for example, if you want to use, I would say, for example, if you're using something to schedule somebody's time, I think Lukens is a great option to leverage for your organization. We have one that we personally use to talk to organizations like yours. We provide that as specific link and somebody can look sometime in your calendar. I'm not quite sure if that's what you're trying to look for. So I think we would need a little bit more information and what is exactly that you're looking for in that calendar. Is it something that is internally for you to see, I don't know, like if somebody is busy and you want to book sometime with them or is it something externally that you're going to use? For example, like a food bank, if you want somebody to book a specific time for them to go to the food bank at that specific time, you can leverage Lukens, too. The other thing that you can do and Kevin, you can talk a little bit more about it is using Teams. Teams calendar is great and is a great tool for you to see what your peers are kind of doing and then book sometime with them also. Yeah, so Paul actually brought up a very good point. All group calendars and outlooks show a team calendar where you are a member. Without going too far down the rabbit hole with this, this is also going to be something that we discuss in part in our next session is there's a hierarchy through which resources are created within 365 and it works the same with a non-premise environment. So creating groups within, for example, like Azure Active Directory or even groups that make it easier within your 365 admin center by defining groups within there and the users within those groups, that group resource extends across the entire platform. It extends to Teams, it extends, well, obviously it extends to Calendar and Outlook. So it extends to Outlook, it extends to Team, which extends to Teams, which extends to SharePoint. So if maintaining resources by groups is very important, it's definitely something that you're gonna wanna look at in the admin center. In doing, when you create the actual users, you can create groups and then assign users to groups. But yes, so just in a nutshell, yes, you wanna start creating a group to extend that control across the entire tenant. Okay, we only have about 10 minutes left and there's some common questions that I'm seeing is that if I use SharePoint, if I use Teams, if I use some of these other apps, does it count towards utilization? And the answer is yes. Trudy mentioned earlier that we have a list of apps that do qualify for the utilization rate, but all the apps that you folks have been mentioning in the chat need to qualify as utilization. And it's just, remember, it's just one time for 90 days and it's a roll in 90 days. Okay, I'm gonna try to get to a few more questions before we have to end the session. Another common question is that we are being recorded and this recording as well as the presentation will go out to everyone who has RSVP for this webinar and for your viewing pleasure. Another thing is that this is gonna be a monthly recurring event. On the third Friday of every single month, we're gonna try to do this for one hour a week. I'm sorry, one hour per session and it'll be a building theme. This week is just being censored for licenses, right? Kind of getting started. And Kevin, you wanna talk about the next session? Really quickly? Yeah, sorry, I was just responding to a question that we had. So our next session, which will be September 17th, Friday, 10 a.m. Pacific, we're going to be going over actually a lot of what we talked about at the end here as far as creating users, assigning licenses. We can also of course add things like discussing surrounding groups, group policy, distribution lists, and the last component before opening the floor will be role-based access control. You'll hear it called RBAC. If you are in any way, shape, or form, I don't like to throw out technical jargon because I actually don't have a technical background. An accidental techie, I think is the term. It's good that you understand the roles that you can assign, especially I would never want someone to take on the whole responsibility of managing a tenant, no matter how big or small it is. So we're gonna discuss role-based access controls to where you can enable colleagues, teammates on your tenant to control certain things so that you're not doing all the work as well. Okay, thank you. So let's try to tackle a couple more questions. But one thing I do wanna reiterate is that this is your time. It's called virtual office hours. Bring any and all questions you have. If we can't answer it here live, then we will follow up with our team of experts. And I just wanted to plug also, is that because we did this on teams, if any of you have the teams application or are using teams, this chat is alive. And it's alive with all of us right now. So if you have questions that come up later and you wanna ask people, we're all connected now through this team so we can ask each other. And I know that we're all a group of accidental techies. So we can all help each other through this as well, so. Yeah, that's a great point, Shruti. Okay, a couple more questions since we have about six or seven minutes. Ken Vett asks, since I only use desktop versions right now, what is my login to office.com? It should be the same login and password that you use to access your email. Okay. Yeah, and I will also mention what type of applications do you have if this are coming from a non-prem environment. So basically if you actually got it from Dexu Burner company to be as specifically downloadable in your computers or these are cloud licenses. If they are cloud licenses, then like Shruti said, it should be the same login that you have when you're logging in first in your applications. And the other thing how you can find that login is going to admin.microsoft.com and you're gonna find out all the users there and you can find your user right there. And you can also change the password if you don't remember the password for that user. Oops, sorry, it's talking about mute on. Shruti, you just mentioned this chat function for this particular group. Can you, I think you said it kind of fast. Can you restate what you just said and how they can access it? Cool. Yes, actually, so if you have Teams and you logged in to this with your Microsoft account, you can go into your Teams instance and in the chat tab, you would be able to see this as the title of webinar making sense of your Microsoft cloud licenses and you can continue that chat throughout. So even once this meeting ends, you can still continue to ask questions in there and connect with others. Okay, and then Terry asks, does using the Outlook app on my phone use the cloud and meet the requirement to access the cloud? So this is a mobile question. Yeah, the answer is probably, but it depends on whether or not you're using an exchange server to access it or not or how it's set up on your mobile phone. If you're using that Look app and if you're using Office 365, most likely you're probably using the email. But again, if you have specific questions on your own requirement or utilization, I definitely recommend looking at the Admin Center to see. Okay, and then Kathleen says she has a long question that she doesn't want to bore us with. Anyone, she wants to contact somebody directly. Anyone, do we have any suggestions there? Yeah, if you send us your email, Kathleen or put it in there, we'll be happy to reach out to you. Yeah, we'll have somebody from the team reach out to you directly. What else is there? For the most part, I think I grabbed all the questions. This is such a great inquisitive group. So I think I was able to grab all the questions. If there's anything that has been unanswered while we have four minutes left, go ahead and post them here. But I think I grabbed everything. And it would be really helpful. We were hoping that this is something that could be helpful to everybody here. So if you give us a thumbs up or down or something like if this is useful, if you would like these things to be done on a monthly basis, it's really helpful to us to understand. We're just trying to make sure that there's a lot of information. There's a lot of stuff in these licenses. So hoping to unpack that and make sure everybody can use them as effectively as possible. Oh, so another thing that I'm seeing is that the utilization report. I know Kevin did a live demo, but it was pretty fast. Oh, I can't even finish. Kevin, maybe we could do something where we can send out detailed directions or even make a quick video. That'd be really cool. Yep, I'm gonna use an awesome application that some of you may not be aware of. It's called Microsoft Stream to record a demo. I actually would like to show this report. And just for edification, I'll show you how to access sign-in instances through Azure Active Directory. Sounds like a lot. It's actually even simpler than looking at the report. It just doesn't necessarily make as much sense as the report does for measuring, but it is still neat to interact with Azure because Azure is an amazing tool, so. Okay, so as I said that, some more questions poured in. Lake, I have two different agencies who want me to use O365. I think what Lake is really asking for, what are the benefits of O365 if somebody could summarize that really quickly? I don't know about quickly, but as far as the benefits of O365, you take what on-premise licensing and what you're doing there, and you extend your ability to create, collaborate, communicate anywhere. This is not Word, Excel, PowerPoint, you know, this is Word, Excel, PowerPoint, Access, Publisher, Planners, Stream, Kizala, Yammer. I mean, there's these licenses will range anywhere from 28 to 41 additional applications. So to me, if I was gonna say, well, what makes O365 worth learning? It's, in the case of donated licenses, as somebody who pays $28 for a personal enterprise one, Paul, that's how I know that they're going up next year. It's the savings is 75 plus percent, you know? You're getting to use these applications anywhere at any time, whether it's through a desktop download in a hybrid version or through the web. I really think at the end of the day, the biggest challenge you'll face is just the learning process. It's really what it comes down to. If we can do one more question. I think Pastor Amanda asks this twice. So how can I find out what kind of E1, E2, E3 licenses I have, I've inherited, Pastor inherited this admin role and the license. That is something that you can check in your office or Microsoft 365 admin center. So if you log on, and I think that link was posted here before, if you log on to your admin portal, you will be able to see all of the licenses. And if you click on the users, you can see exactly what licenses they're assigned to. Yeah. So we're out of time. I want to be respectful of your time, but thank you so much for coming. This is actually our first office hour, and I had a great time. Hopefully you guys are walking away with a lot more knowledge than when you came in with. Look for our follow-up email and look for our invitation for the next session. And we'll research away how you can just register for the whole series. But please look out for those emails. It'll come from customer success at techsoup.org, which is our organization. All right, and now we'll follow up with these questions, and I'm looking forward to seeing you on the next session. Thank you so much, and have a great Friday and weekend. And I want to thank our panelists as well. Thank you. Bye. Bye. Thanks all.