Tlo what's poppin? We are on twitch. We are not live, but you can leave a like comment subscribe turn on your post notification bill Let's continue to grow the family from Chicago to the UK Don't forget me we are part of with a blueprint mastermind there The link down in the description. This is the most recent round table talk Yeah And the old videos y'all looking for they're over here on my Facebook This is the Facebook page. They'll be they'll be back soon on next month or no YouTube And if you know If you are Want to go outside the norm of what I post on YouTube, man, I got a bunch of stuff over here on a Patreon so come check it out man. I'll make down in the description man. Don't forget the discord to Invite link is in the description. I'll be telling y'all a lot. Hey, let me get to it. Can't pay. We'll take it away season one episode three Let's get into it man Plans from tenants struggling with rent arrears increased by 13% in the last 12 months More than any other debt type Many feel they won't be able to keep a roof over their heads according to a new report Consumer debt has more than trebled Since 1993 reaching 158 billion and 2000 tripled. Did that mean tripled? I Don't know. Yeah, I'll be having words. It's the English language, but I don't pull Bo Hill and Steve Pinner our high court enforcement officers Commonly known as sheriffs. They spend their time chasing debts from those who can't pay It's supposed to be infighted in not breaking. We have a warrant that allows us to break in and those who won't pay If you don't tell us we've asked this would have all been totally unnecessary Working under the authority of the high court. They are the officers people turn to when all other avenues have failed They have the power to seize your possessions to cover your debts That exists. I Know exactly who they are every day. I keep telling people we meter in denial payments don't be a problem Most of the people that we meter in denial denial on two fronts one is that the debt exists and the second and critical point is They don't think he will have gone this far Paul and Steve are on their way to West London Their work means meeting people in crisis and facing emotionally challenging cases as they enforce the law Today's job is one of them.  I can have a sweetie. I've got a moment to chew you They have a high court order to evict a couple who have become sitting tenants. How far is it? Are we there yet? No, we're not there yet The tenants lease has run out They haven't paid their rent in five months and they've ignored all letters and court orders telling them to leave The two-bedroom flat is in a nice area in Chiswick. The owner son is waiting for them outside the property He wants to witness the eviction If the landlord is there, that's all D.   He makes it contentious. We're actually once removed from that Yeah, so they can batter on about you to us. Okay, and it goes over there. Yeah, so that's only for the first five minutes Okay The landlords are a retired couple who rely on the rental income They are owed over 10,000 pounds The flat is actually held by my parents who are retired and Sadly, that's meant that all their pension for the last four or five months has gone on paying the mortgage on this flat They've worked all their life So the last few months they haven't had the money to spend on on living that they would have had otherwise So it's it's been very bad news in that respect. I would have stood outside to knock out Y'all playing with my mom and dad At that point the block down that ends while the tenants effectively stay there rent free into my mind squatters The owner son has also been told that the property is now not in a good condition There have been complaints about bad smells from the neighbors Paul and Steve's powers mean they can force their way in and make the tenants homeless immediately Hello We have a right here to repossess the property. We'd rather you open the door And save the damage of us breaking in How long has this been going on? Okay, was it there? Obviously not the warrants that we carry are quite powerful So in other words if people want to talk through the letter box We allow that to happen until we get bored and then we'll just break the door down We'll do our best Property sir, would you like to open the door so we can talk about it? Please read it fully People become face-to-face with a death situation when the High Court enforcement officer knocks on the door Until that time they can just dismiss it. They can shred the letters ignore the telephone calls or Pretend that it doesn't exist And I'm almost positive this still happens right like this didn't stop just because the show stopped like none of that High force high court enforcement debt, whatever officers they still knocking at that door Especially in times like this with inflation is tough Well, the best thing for you to do is if you open the door We can actually talk to you instead of trying to do this through the door and we can work away around the system if you feel that You feel that it's not correct and you'd like to call the police Feel free to do so either way sir. We can enter the property with or without your permission But we'd rather do it with your permission Will you open the door sir? When somebody does this to the property that's not theirs Well, never mind. I would even if I was paying rent I would still do this This is kind of crazy to have on your door People just walk by and see your whole meat hanging out possibly like Like, you know Thank you very much you understand the position of the red Not really, right what happens is what it says it says that you know I went I went to the landlord has taken you to court. It's now gone through the high courts and Now today we've come to issue this and repossess the property Well, we've nowhere to go But this has been going on for some time I mean, this isn't the first you've heard of it today is it? No, we've been trying to get fine somewhere But where the council re has you? They try to do it. They try to do so but instead we're not high priority Well, you are now. Yeah, today you are a high priority because you're now homeless Yeah He tried to say that as nicely as possible, but it was not that nice You've got a total care in the community issue here You know, there's no disease on all the doors saying please close the door quietly keep this door locked at all times Which off do this do that and the bloke is obviously Not a hundred percent So we've suggested that you ring the council to get the system rolling and Then we'll we'll deal with it The tenants vulnerable condition is a real surprise to everyone Paul and Steve now face a dilemma They are worried about the tenants who currently have nowhere to go But they also have to carry out the eviction as commanded by the court order They have to make a decision No decision Got to do what you came for right ain't no decision Hey official figures reveal that there were 300,000 mortgages in arrears and almost 34,000 homes Re-possessed in 2012 this marks a 60% increase since 2006 60% is crazy rent areas are becoming fastest growing debt problem in the UK Today Paul I want to know these numbers now Anybody can copy and paste or find the numbers of what's happening now Steve are in Chiswick, West London on an emotionally challenging case Hello, they have a rick to a victor couple who owe 10,000 pounds in rent their lease has run out They haven't paid their rent in five months. We've come to repossess the property So and they have ignored all letters and court orders telling them to leave Two thousand a month is will you open the way? But they are clearly vulnerable. Thank you very much You've got a total care in the community issue here So we've suggested that you ring the council to get the suit the system rolling and then we'll deal with it Paul and Steve are legally compelled to carry out the writ. You can't stay in the flat anymore Okay tonight, yeah, where do we go? Well, that's why we're trying to get get you to get in touch with the council to give you at least temporary accommodation Well, how can we get our things together to get up? Well, can we okay? We have time? Mathematic yes. Yes, I understand anything we can do unfortunately Well, just just listen to me a second. Well, no, it's okay. No, they're just just relax What we can do is you get enough stuff together two or three days I don't know With the tenants about to be homeless Paul asked the landlord in his solicitor to ring the local council as quickly as possible We'll allow them to take enough kick with them today for 48 hours You know, whatever. Yeah, so the council can sort them out or not as the case may be and then We'll arrange collectively you come back let them back in yeah to actually arrange for the removal of the good If they try to break back in there, it's a criminal offense and they can be arrested in my view It's a casual responsibility if they're in need of care and they from our opinion so far They obviously are these people should be prioritized, but it won't kick up on the priority list Until the bail is there and evicting them While the tenants face an uncertain future the owner's son This is kind of crazy little case right here This is only the third episode we ended this but like like disabled as matter At what point though did you realize that you weren't about to be able to pay this home? Like so the ball should have been rolling.  I'm lost Bro, so you can't really just sit in a cold like well we're gonna make dollars that that was brutal They make him know it's him down You've been very helpful what you need to do is you need to get your suitcase or where they're gonna take your clothes Suitcases There are no suitcases they didn't have time to pack suitcases. Yeah, that's everything now Okay, that's us done Thanks very much. I'm sorry for the delay and the amount of time it took The tents have a roof over their heads tonight, but their home is gone The owner son is eager to see what's happened to his parents flat It's like going something in there for months. I really don't know what's get a mask on buddy I'm gonna be faced with this flat when they took it on was pristine Great, so this is what we're left with They clearly got something else going on there hoarders as well. This is hoarding Well Give up, don't you? What hole it is now? It was really clear that the people had a huge problem They were just like absolute hoarders. Yeah, and the flat was five feet deep in Waste paper rubbish and collected items It's a brand new sofa somewhere under that lot The renter is is probably around about 10 grand Then you've got legal fees. So that's probably about another three and a half thousands and then sadly because they have left the place in such a bad state adds up to over double the arrears So there's another 20 odd thousand pounds Cut it out, bro Now you're bugging. It was not 10 bands to fix this up paint clean paint New carpet now trying to fully furnish it for the next people that move in doubt it Not gonna make that mistake twice Oh Think this was state agents would describe as in needs of tender loving care And in the bedroom, which was the most shocking of all there were two beds But there was cardboard box constructions on the bed and for whatever reason they actually slept inside the cardboard boxes So it was really sad Well, at least we got it back. Yeah, the council needs to sort them out and I get them Some kind of help up here or something If the last job was challenging their next job is going to be no easier but for very different reasons Today Paul and Steve are on their way to Romford for a debt of over 3,000 pounds Their high court powers mean that if the debtor can't pay They have the authority to seize any possessions and sell them to cover the debt Yeah, hear me The man named on the writ works as a taxi driver If he can't pay the 3,000 pounds they could take his car away Hi there, sorry to wake you up. Mr. Eliza That's taking you to court And yeah, I have no idea what for I don't get that information All I know is that there is a warrant outstanding and the amount is 3,253 pound and 4p Plus a 440 is not me. They made a mistake. He's not me. They did send to the court also. That's not me There's a different person Who is it? It's just my brother. No, I'm not responsible for my brother You should go and get them. Not me. You're sheriff. I'm a sheriff. Yeah, I'm a sheriff Well, not this if you need the ID or you bring your ID, okay, but yeah, but not you see Mr. Alizadar claims that the debt is his brother's But the writ is made out in his name. I Didn't pay that rent for that house which is It wasn't me. It's a different person if he's my brother. So where is mr. Whoever is? Ask them. No me. He's your brother. Yeah, he's my brother. So you must know where he is You should find him and go tell them We think well, okay, can I just be just look like a lie? You know what's about to happen, buddy? Your car is gone. It's very simple about this. Just really really simple Is this your vehicle? Yeah, okay? This is from the courts. Yeah the highest court in the land that empowers me to take your car unless You can pay this debt Paul and Steve have no idea whether he is telling the truth or not a high court writ is rarely wrong The way to get to the truth is just to keep talking and all the time you're talking You're asking the same questions in different ways, but you're looking for an inconsistency in the answer So it's straightforward interrogation. I spoke with him. It was my landlord I was leaving in this address as well before that guy. I was leaving on that address and that's why he knows my address He sent it to me. He bring I showed him why you take it put it my name to the court Where is your brother? My brother. It's my brother. He's in this country Don't get him We don't need to because we're trying to That's an amazing location that you just gave He's in this country fine. You can take it in my car. Can you give the case? Huh? This case. I'm not gonna give the key. Why should we give the key? Can you get your brother on the phone then? I'm not gonna put him on the phone Well, that's okay. We'll just take the car. I'll call the recovery truck Listen there's an easy way of doing it or there's a hard way No, he's not a hard way if you don't know the response.  Of course, I've got a logbook But before Paul calls the tow truck he rings his office to check out the man's story and whether the writ is correct And the truth is surprising. Bye They have the wrong man Right, he's obviously covering for his brother. His brother is a completely different person. None of this paperwork applies to us He explained to us that it wasn't him and it was his brother But if your name is on that I Want to issue an apology on the behalf of me And whoever else in the community of us Thought that it was he was lying. It just you know I'm saying You know I'm saying if you can't pay we take it away and we hear this all the time my bad, Brody So Luke for holding your brother down my father It just wasn't convincing that writ you are then liable for what it says All the taxi licenses all of that paperwork Shows that this warrant the name on this warrant is Against this man, but in the meantime since we've actually come and knocked on the door We've had an email that says the name on the warrant is wrong It's now up to mr. Alizadar not the court to prove his innocence He's currently legally liable for the debt But Paul and Steve have a plan to soften the blow I'm gonna seize that car outside, but leave it with you I will write paperwork that shows that the sheriff's office. Yeah now owns the taxi. Yeah. Yes You then carry on using it while I sort the paperwork out that if the mistake is not as you say it is You're a reasonable man I can come take the taxi Just so long as you understand that. Yeah. Yeah, if you don't produce it when I ask you to You will be reported as stubborn Mr. Alizadar now has two weeks to challenge the writ in court or risk not just losing the vehicle Let's go challenge the simple as that but also his livelihood He has a family and three children to support There's obviously a mistake or sorry potentially a mistake, but we I'm happy with what I've done because I can still come back not smiling if it goes wrong Right in the meantime If you want to save all this aggravation Ring your brother and get into call Paul has found that more than eight I apologized Y'all not gonna sit in this comments and make me feel bad and sit in front of y'all tv each other popcorn and make me feel bad about To call and do the liar Shout out to the first responders too, man. Thank y'all for hitting the like button, man. I appreciate it, man All the likes the comments even if they say benorted them they push to They push it million households now have no savings at all And almost half of the lowest income households are spending more than 25 percent of their income on debt repayments Oh my god, y'all gonna like the vlog I did this week Y'all gonna like it man. Y'all gonna like it. I did something that I told y'all I would not ever do Y'all gonna like it All I'm gonna say is sturdy driver Steve wood is a Bristol bailiff with over 20 years experience Who is this his firm specializes in carrying out court orders and repossessions on commercial properties A busy week can see as many as 50 rits executed I'm being inclined to say this is a fictitious name. I've been assorted. I've I've been knifed things thrown at us oil petrol We've had people swing at us with pickaxes. We have Heard it all before And I'm sure we'll hear it all again Good morning. Even if someone's up, please tell me how Hi, good morning. My name is Steve wood. I'm a bailiff based here in Bristol. Um, it's just for information purposes Today steve is repossessing a small convenience store A classic corner shop But the tenon they repossessing corner stores Oh, no wonder five pound much stopped being filmed. They took all y'all they repossessed the hundred stores It owes over 5,000 pounds in rent. Okay. All right. They worry something premature again. Bye. Thanks. Bye. Bye It's 6 30 in the morning and steve wants to get there early before the tenant opens up The shop lies in the usually peaceful suburb of clifton Steve doesn't have the keys But as long as the tenant is not inside the property the court order gives them the right to break in But getting in isn't straightforward. They've discovered there's a steel bar reinforcing the doors While the locksmith cuts through the steel the tenant arrives Are you with the shop sir? Yeah, we're bailiffs were repossessing it on behalf of the landlord For non-pay rent Well, that's what you're going to have to discuss with the landlord Steve's first task is to get the keys and gain entry before the tenant crosses the threshold If you encounter anybody Before you get in and that person's inside the premises In you cannot go forward Whereas if you've got into the I feel like y'all just give a free game at this point y'all paying attention I don't let me rewind for y'all if there's ever happening y'all pay attention if you encounter anybody Um before you get in and that person's inside the premises In you cannot go forward Whereas if you've got into the premises And you're over that threshold and then somebody turns up afterwards Um, then you're okay. You're in the premises Y'all got it It's like a vampire vampire can't cross the threshold unless you let him Not bad So have you got the keys that could let us in? All right, did I have the keys please sir? Uh, how much is it Richard Richard? They're in I don't know, uh, it's about five and a half thousand as far as I'm aware Maybe a bit more of that at the moment. We're repossessing it for non-payment rent My colleague repossessed it. All right. We're changing all the locks Yeah, um, we'll you take the stock out now. No, no stock is you can take the stock out But I'll give you my business card and we can arrange to take the stock out where you haven't paid your rent, have you? Steve's writ only allows him to take possession of the property He's not authorized to seize the stock inside or take payment You need to talk to the landlord I would immediately phone the landlord and start to talk to him Um, well, like let me get the warrant. I mean have a look. We'll have a look. Well, according to this, it's 5,802 pounds in 46 pence So if I pay this amount to who to the landlord then we have to open the I can't say yes or no All all I can say is ring the landlord or ring his agent and if they So that's how I do got the money like why wasn't you paying them? You was just trying to For messing till you could build up or something like what's going on here? They agree then we'll let you have the keys back once you've paid the rent arrears and our costs We're changing the locks front and back If you try to gain entry after we've left it will be a criminal offence All right. Thank you for your time. All right. Bye. Bye Despite being owed over 5,000 pounds the landlord at least has his shot back But once inside steve discovers the situation is even worse The back of the shop has been converted into living accommodation None of this has been authorized. It's all put in illegally and there's a sort of shower unit in the end It's just disgusting It really is We normally find that some of the property has been converted if it's upstairs and complete HMP corner store is tough He's separate but actually chopping the shop in half And he hasn't even you know, it's just amateurishly done chopping the shop in half and just putting a full stud boy and then Turn it into living accommodation. It's just wrong Doing all this a not paying rent like Should have paid rent so you could have stayed off the radio. It's wrong. I mean it's gonna take thousands allegedly It's horrible There was definitely three possibly four living there It's sad, but it's not unheard of and it shouldn't happen in today's age But it does While steve doesn't know who is living there the conditions are a real concern Just a load of junk that there's a side entrance here, which has been power blocked up And it's just a little junk really It's Gee with the bees electrics Ah the hell this place hasn't gone up in smoke got everything It wasn't the cleanest of shops that we went into The fridges were dirty There wasn't that much stock on the walls and some of the stuff that was there was out of date There were rat droppings behind the counter Yeah, I wouldn't be doing my shopping in there A bit of a moldy spine, not sure what the hell that's it It's a pain though Open at 12 Back in 10 Back in three minutes, so he's obviously uh, he got one for not back at all Clothes the shop repairs will cost the landlord thousands of pounds And the tenant's business has been ruined by the debt Do I feel any sympathy for them? Not really. I mean it sounds a bit harsh But if he offered to pay the rent this morning Um Then why hasn't he paid it in the past in the past? That's what I said two or three months Why has he messed the landlord around for that length of time? So I think he's brought it on himself Today landlord mark tolbert has arranged for the tenants to come back and clear their possessions from his retired parents flat The tenants had refused to leave and owed 10 000 pounds Unbelievable Although the tenants were vulnerable mark has discovered that they were fully aware of their debt and the notices to leave They even like to keep track of how much rent there in arrears on their calendar And when they got various letters from the lawyers, oh look, it's got the county court judgment there in august Clearly they can't claim they didn't know what was going on And I'll just try and open that window to get a bit more fresh air in to let the stench out If I can be careful Oh dear, oh dear heart breaking absolutely heart breaking Finally the tenants arrived my bad. Hold on. I know a lot of y'all get so upset when I check a text message Whole time y'all don't realize that I'm taking care of my daughter and doing this at the same time My daughter's in the room back there. She go to sleep. I come out here Do videos until I'm dead tired Yeah, wake up at 6 a.m. Take her to school Yeah, I ain't gonna explain it man appreciate y'all who do others to him, man Hold on my bad Real quick. We can start getting stuff downstairs. Can't you? I mean I don't mind helping Yes, of course I will I just want everything out, don't I So I would politely suggest that we try and chuck as many clothes into black sacks a bit quick as possible, wouldn't you? And then and then at least by the time the man in the van comes We'll have done something for him to put in the van, don't we? He's going above and beyond I'm gonna be honest with you. I'd be like Icked out, you know how that ick my ick I couldn't do I can't touch other people's like like I can't touch other people's filth Me personally and there's nothing wrong with saying that if somebody's Like I don't like to clean up after other people. You give them a set of my daughter That's the only bird like other than that like Nah, man. No It's really called a man in a van. I thought he was like like the man All right rubbish agrees. Yeah, you're gonna sign to that. Thanks. Yeah With the tenants and their possessions gone mark inspects the flat. This is brandy carpet turn off years ago Flat this brandy carpet turn off years ago The carpet three years old bro. What are you talking about? It's okay You're gonna have to if you plan to I know in the state of Illinois If you plan to rent out even if somebody's only been there six months you got to redo the carpet And if you don't the rent the whoever's running to complain that you got to come do it anyway This is because they let no absolutely no air into the flat whatsoever during the time they were here newly decorated before they came in on a positive night It looks somewhat better than it did about four hours ago Okay Mark and his parents can now start the process of getting the flat refurbished Two weeks ago high court enforcement officers paul bowhill and steve pinner were in romford to see taxi driver mr Ali zadar me there's a different person He had to pay three thousand pounds or risk losing his car. My paperwork allows me under this name To seize your vehicle, but it was a case of mistaken identity The ritz should have been in his brother's name and even though mr. Ali zadar is the innocent party It was up to him to clear his name in court Ring your brother and get into call Now they are returning to romford him The debt has risen by a further 700 pounds and mr. Ali zadar hasn't been to court So while paul and steve know he's the wrong man The ritz commands them to collect on the debt the bloke has not Made an arrangement. Yeah, I'll happen to do in the world. He is what it is, but to pay yet So we're going to go back and give him the bad news that we're expecting him to pay Just three thousand nine hundred and fifteen pounds today I'm a lead on it to you did the last time you think you're mr. Nice guy Hey, how are you? I'm okay. How are you? Very well. Thank you We still have a problem. We haven't heard from anybody with regards to this So the situation is now that Because Your name is on all our paperwork. Yeah, we are coming to you for this Because this has come from the high court The the ritz has been done. It's in your name And you're responsible for it as far as the high court is concerned The last thing I want to do or sorry we want to do is to take your car away Because it's a nuisance to us. It's a nuisance to you and it might all go wrong Listen in real real terms, how much money could you get now? The money I can get two three hundred pound. No, no, we're looking for two thousand pounds at least I can give you two three Am I tweaking gotta be tweaking out look what uh Was that the half of the hundred pound? No, no, we're looking for two thousand pounds at least I can give you two three hundred pound With the deadline up and mr. Alexander unable to pay the debt Paul is duty bound to enforce the warrant The sheriffs have to seize the taxi I'm only concerned this warrants telling me what to do and I'm I'm actually going To do what the warrant tells me to do If I was in this gentleman's shoes, I'd have been on the phone to my brother and asked him What have you done? What's the situation? Why have you got these people knocking on my door? But he seemed to be reluctant to do that. I don't know why It also means that mr. Alexander will be without his family transport and out of work I'm sorry to have to do this It isn't fine, and I feel just as bad about it, but You gave it to us last time. I did Which is uh We thought he's finished. Yeah, you're not gonna come back It's cost Four hundred and forty four pounds for our attendance today to remove it Why would you not just go to court and fix it? You gave us chance last time. We thought you we thought we thought you were bluffing And you wasn't So it's just cost him another four hundred and fifty pounds if you like Plus wherever the other costs are on it. So the the debt started off at two thousand four hundred. It's nine on four thousand there This is where it goes out of control The easiest way to resolve this is to get the money That's the easiest way and fight about it afterwards because every day that we've got this car You're losing your wages All right, sir. Is there anything big? Is there anything coffee? No, sir, we're okay. Thank you. We're okay He's a really nice guy though I mean you take the man's car away and he's living away and he invites you in for coffee Take care, sir. Okay. Thank you if we can get this solved in a few days We'll bring you back All right Okay, thanks very much Bye. Bye. I haven't got no car I lost my job Take my kids to the preschool in the morning and also My work now. Mr. Alizadar has two weeks either to pay the money or get the rick changed If he doesn't his taxi will be sold I don't feel bad for that dude.  You had two weeks to go. You didn't You played games Last year over one day working households playing housing benefit High court enforcement officers Paul Bowhill and Steve Pinner are seeing more and more cases of people on housing benefit Who are in renter rears and in trouble? Today's case is to repossess a house in harrow What I can't believe on these is that the renter rears could just escalate, don't they How do they allow it to get this far? According to their writ the landlord is owed 10 000 pounds by a female tenant We don't know anything about it though, do we? Listen to Do we need to though? Well, no, I suppose not. If we know the whole story, we'll get all emotional about it We'll be in tears sitting on the side of the road. I don't want to do this job Please don't cry. You'll start me off Let's throw me coins and everything in me I thought maybe that was it With no answer their high court's powers enable them to break in Just wiggle in there with see this is they just put a A credit card in the inside of there Be downstairs. Nobody downstairs. Hello Nothing. No That has sucked to come home. Your locks have just changed. Let's have a look around Steve and paul investigate the house for clues to the tenant's situation It soon becomes clear that she has a young child We've got a photograph on there. We've got a lady who um Or guest the nationality. I mean the the actual The name sounds portuguese, but the photographs there tell her own story. She's got one child who on that picture Um looks to be about two or three years old We've then walking along here and we find in debt collection letters through here more debt collection letters different companies more debt collection letters Brent's customer services threatening to take back 2,500 pounds In an overpayment Of housing benefit and then in amongst it. We've got a guide to bankruptcy A woman on her own here. I've got children Seriously weighed down with the debt problem If you read that'd be sad man a couple mistakes you make along the way of adulthood and like ruin your whole Whole you know I'm saying Debt is the debt can lead to depression man. Hey, listen if you got kids Make sure you teach them about credit About debt about savings and if you are in debt, who better to teach them Don't keep your kids in the dark. I mean I can't teach you how to raise your kids but like Some parents like to not tell their kids what's going on man. I won't let my kid. Let's see me stroke. Yo, no, let him see Let him see because sometimes that'd be bringing out the dog in your child Like to go get it in your child like No, my mom my daddy's struggling like I gotta go get it Like I gotta go I gotta be something to get them out of there like that They possess home the people we feel sorry for always are the children of the home So they might be at school and they're gonna come back and find that they're home as it existed when they went now Not young super young. I'm talking like 10 11 12 They got to know what to school no longer exists I'm sending a message which says please call me paul bow Hill sheriff's office will insert the word urgent We're going to access as commanded and taken back the property We're now making the property secure And it's now under seizure to us so Nobody can gain access Unless we authorize it with the landlord now at the property paul finds out more about the background to the case Yeah, she was in receipt of housing benefit for some time. Were you receiving that from the renter suddenly stopped Rent just stopped stopped, um more or less. I don't know exact date more or less about six months ago How long has she been here? She's been here about at least eight months. So the first two months. Yeah, no problem Then after she told me she got made redundant and then from then What did she do to know? Um, I think she's some sort of carer. Um, that's what was written initially on her paperwork And how much is the rent? Uh rent is 1500 a month after six months without paying rent the landlord felt compelled to evict his tenant It was all right up until Up until their pain rent, um, and then it then they started getting a bit not opening doors when I Knock on the door and they can easily tell they're inside because you can see the little kid through the window That's why I gave him a chance. I got I don't really want to chuck a little kid out in the street. Um, which is not nice to do and What's been going on? It's not really a nice procedure to get um Little kid involved and really more or less today. They're going to be out in the street, but um They've they've had more than well enough notice And what the procedure would be if they don't pay or don't move so they've kind of dug the grave really Paul's writ empowers him not only to evict the tenant But also to seize and sell any of her possessions in order to repay the debt There's obviously not 10 000 pounds worth of removable items in the house There's still no reply from the tenant As the locks have now been changed and as the tenant doesn't know yet that she's been evicted Paul and steve are concerned Ten years ago, she's definitely going to pull up with her child like dang That's tough Now we like to wrap it up Now we are mindful of the fact that she is a potentially a single mother With a child So we don't want to dispossess them on a cold night like this if there are other things that we can do Finally the tenant rings. Hello paula. Is that paula? Yeah That paula. I'm a sheriff's officer. We've repossessed your house Do you understand that? Oh, no, no, no, no, no, sir. What's done is done. I'm letting you know We already made that move Yeah, but you missed the point. You cannot get back into your house because it's been repossessed Because it's been taken over by order of the court Well, no, I'm sorry. No, I agree with you. That's why I'm trying to make it easy Well, I'm sorry. There's nothing we can do about it How is it? He's standing in the reality of it impossible Why? It's getting late Paul and steve are worried about where the tenant and her young son will spend the night If children are involved in repossession We immediately go into a completely different mode to contact the council because Where children are involved the council have a duty of care to provide emergency accommodation Two hours later the tenant finally returns She has left her young son in the care of relatives. Oh, I lost my job The child is need too much money because he's eating. He's need a dress, everything Now my expense for money all weeks is 45 pounds I'm feel sick. I'm feel bad Because I love my child all days. I have different letters for bills It's difficult You're Sorry As paula has left her son with relatives. She isn't eligible for emergency council accommodation It's a huge huge problem Because she left her son with I gotta go get them hold on now This is Now 1500 pound a month rent. Where do people find that the housing benefit system has now been capped But we're at the sharp end and the reality is that we do feel for it because we're we're the people who see it I come my mom house But there's one bedroom and one living room My sister in my house is come to she come to visit me now sleep Seven people in one house With paula homeless and without transport the sheriffs decide to drive paula and her sister To her mother's house Well, that's nice. That's nice These dudes got hearts because I like I swear it could be somebody real heartless doing this and not really caring at all She's good to go now It's good to not be emotionless in this job. I'm pretty sure it helps to have emotions So we've done the best we can bear in mind. We've now been here for like nearly 11 hours While one family with a debt problem try and start again There's some good news for mr. Alizadar One week ago he watched paula's as paul and steve repossessed his taxi Bye-bye The taxi was taken to cover a three thousand pound debt that mr. Alizadar maintained was never his With court costs the debt grew to nearly four thousand pounds Right. It was very hard on that time. My taxi was everything For me and my for my family because We saw wife with dad I was out of job No work. I earned nothing Also, we have to Pay for this solicitor as well Was all the pressure it came at the same time. It was very hard. That's how it be every time man all of it be feeling like It's on top of you But after going to a solicitor to get the writ against him cancelled The sheriffs have now returned his taxi You just did that in the first place. I didn't go hold you but but I get it Can y'all see this? Let me move man because I'm gonna be reading this Yeah, I got it Tell them even like comment subscribe turn on your post no these man. I'm gone


Hi to folks, Cowboy Tim from Public Knowledge. The Wall Street Journal said we're about to have a huge fundraising demands that thanks to that Time Warner Comcast merger and that's exactly what we're going to do. We're going to have big deals, we're going to have a lot of money, so visit our site.


What if I were to tell you, when Nintendo launches their next hardware, they're going to be including a virtual console. Hey everyone, welcome back to Nintendo Prime. If you enjoy video game news and discussion, entertainment, all of that, at least in regards to Nintendo, why don't you go ahead and subscribe to the channel, help us on our road to 80,000 subscribers. And we're actually revisiting a rumor that cropped up last year because I've got a bit of an update on this rumor. Now, last year we put up a video around this time of the year discussing a rumor that came from October of 2020. And that rumor stated essentially that there would be a new virtual console-like service coming to Switch, and that virtual console-like service wasn't going to be extremely different from what we have now with Nintendo Switch Online. At the time, they talked about adding N64, Genesis, DS, etc.  But what was brilliant about this rumor is, well, it also included virtual console. And what was going to happen is it was going to be a game pass-like service. And for those who don't understand what that means, Game Pass is what Microsoft does, where you subscribe and you get the games, but you also get discounts on games that you could buy and own. So the idea in this case for Nintendo would be that, yes, you subscribe to Nintendo Switch Online or the expansion pack, and you get access to all these games, but optionally, you can buy each of these games, each of these virtual console games, well, in this case, classic games, I guess, these Nintendo Switch Online games, you could buy each of them individually for a discounted price and own them forever, even if you cancel your Nintendo Switch Online. So to me, this was obviously a really, really interesting concept that we talked about. And of course, you know, it came from Samus Hunter, who, as we discovered over, you know, since those days, isn't always the most reliable on these big rumors. She's more reliable on the small stuff. So, you know, it was supposed to come to fruition at the time around the release of Switch Pro and maybe even be tied to the release of Switch Pro, which we all know at this point, whether or not you think Switch Pro is real or not, it's kind of irrelevant at this point. It's not here. So it's not really even worth having that discussion, at least in this video. But the reason we're bringing up this rumor is because I have now heard from three independent third party sources. And when I say third party sources, I mean, people who work at different companies that are going to have games coming out on Nintendo Switch Online, one of them actually already has a game out on Nintendo Switch Online, two of them are going to be upcoming games coming to Nintendo Switch Online in the future. And they have stated that they are aware, all three of them, without having talked to each other, just talking to me independently, have told me that they are aware that Nintendo is working on a virtual console like service that they seem to be planning to launch with new hardware. And they say this because they have certain dev units that are clearly new generation hardware that is that the services is only available on for testing, it's not actually on the current switches. And this seems like a really easy thing to debunk because we do have a number of hackers out there that have access to the dev software and can go through and be like, oh, this doesn't exist. And I totally, I totally hear you on that. Apparently, this is something that's extremely under wraps and is not really being talked about. Now, again, these are three independent sources at three different companies who are obviously going to remain anonymous, and I'm not going to state which companies they're from. We're not out here trying to get people fired. And again, them saying that this is in the works and that they themselves have seen little aspects of it doesn't necessarily mean it's ever going to release. So this is the clear the big thing is we don't know if this thing's going to come, but it's clearly had some work done on it. And it's pretty much exactly like the original rumor described. It is a game pass like service. You would be subscribed to Nintendo Switch Online and be able to buy these games at a discount and just keep them forever, or at least, you know, for as long as Nintendo is going to allow them to be on the platform, they're still digital games. They're not physical. You know, for as long as the platform exists, anyways, you'll have access to it, whether you know you're connected online or not, or have an Nintendo Switch Online subscription or not. And the idea, I guess, here is that you might be able to actually buy the games individually. Let's say, let's just use an author, let's use a Nintendo game, Ocarina of Time for the N64, maybe you'll be able to buy it for $9.99, but if you're part of the Nintendo Switch Online service, you can get it for 50% off and get it for $5. Being along that line seems to be what is in the works. And that, to me, is the future I think we all want. I think the number one flaw with the way that our classic games are delivered on Nintendo Switch Online is that they're only delivered through a single method. I actually don't mind that you could subscribe and get access to all these games. I think that's actually a worthwhile model.  Why does Netflix exist? Or Hulu? Obviously, a subscription model to gain access to a bunch of content is a good idea, but it shouldn't exist in lieu of owning the content. And that's a problem that you run into even out with Netflix, where like sometimes the only way you can watch a Netflix show or movie is on Netflix. However, Netflix is starting to make their shows and movies available to purchase on other services, so let's get into the point where you can actually end up owning copies of those shows as well or those movies. Netflix has already kind of solved that problem, but the point is that we don't have a way to buy these games and actually maintain ownership of it without using an online subscription. Some people just don't want to have a subscription. They pay every month, every year, every three months. They just want to buy the damn thing and keep it, transfer it between systems and call it a day. And that's what this system supposedly is going to support. So this to me is one of the biggest, largest, fundamental shifts, and it wouldn't necessarily hurt Nintendo Switch Online subscriptions because if you subscribe and get 50% off, why wouldn't you do that? Why would you spend more on these games than you have to when you could spend 20 bucks a year, maybe 80 bucks once, get access, and I guess it depends on how many games you're going to buy if it's going to be worth that 80 bucks. But yeah, I honestly think that this is a really, really good idea. Because Nintendo's continuing with the Thai DLC and other things into the NSO to make it worthwhile, why not give us game discounts on these classic games? I mean, I'd like to see them give us game discounts on everything on the eShop, but I think this is great. I think this is a good thing, and I hope that this comes to fruition. This is just, it's insane to me to get new information about a rumor from a year ago, that we put up a year ago anyways, and find that this might still be in the works, and we just didn't see it because new hardware didn't come out. Also one of these developers told me that they actually did have a Switch Pro dev kit, but that's neither here nor there. I don't have any additional information.  Why I'm getting information, why is more willing to talk Maybe he's more willing to talk about this because it's more experimental. You know, that's the feeling I got from all three people, I talked about all three sources is that it's very experimental. And you guys know how careful I am about posting things that I hear about. Honestly, if this was the only information I had were these three independent people, I probably wouldn't be sharing it with you guys. But the fact that it kind of follows up a rumor that we already talked about on the channel, it kind of just felt appropriate to update you guys and let you know that this might very well still be a thing that's going to happen. And so I guess let's just cross our fingers. And by the time we get that next generation hardware, be it next year, 2024, 2025, whenever, that this is an avenue that is being explored and hopefully is going to be something worthwhile. So thank you guys so much for tuning in. I am the tender of the chance from the center prime and I got to get a haircut, man. My hair is just it is so wild, man. I try to get in today, but they have like a four hour wait. Man, everyone's trying to get their haircut right now because it's getting warm outside. It's like summer weather. And here I am wearing this damn spring jacket, but it is a Nintendo Prime one. All right, guys, catch you in the next video.


Kanyinbao's heartbreaking note to her late father. It still hasn't sunk in, we miss you. It has been a year since Kanyinbao and Lesai's we lost their father, but the heartbreak will be there for years to come. Menzimkunu passed away last year, leaving the siblings distraught. Taking to social media on the anniversary of his death, Kanyi admitted the loss had not sunk in yet. Your dad, it's been 365 days and you have been gone. It still hasn't sunk in, it will not sink in. We miss you in this realm, may the all-knowing treat you well. Until our spirits cross paths again, remember me, she wrote. Taking to social media to announce her father's death last September, Kanyi said all she wanted in life was to be like her father. All I ever wanted was to be just like you. Rest in peace, dad, she said. Speaking to F5 News a month later, Lesai's we said he was grateful for the support he received from Kanyi. I am coping. I am just really grateful for my support system. I am very grateful for my sister Kanyi. Kanyi and I are both in the public eye and we have both lost a dad. Our similarities allow us to confide in each other, he said.


Titan's red today, so Titan's red and we're gonna go Titan's blue the whole time and that was it, I didn't think too much of it. Call of duty! Hey man, I'm just excited to be here man, I'm just excited to contribute.  I was saying it was a battle out there, offense score, defense stop, defense score, I mean it was a battle. So just being able to contribute as much as I can on special teams is amazing. Alright, alright so I mean he gives us cadence, same case he's been giving the whole game, I'll be getting closer and closer and closer, game on the line. I mean whether I jump off sides or not it's not gonna make a difference, so I jumped it and I made a play. Help the team win, that's all I can do. Like instant adrenaline in my body, didn't know if it hurt, just was happy. I knew what I just did and I was, I can't even put the words out there man, I was happy, just genuinely happy. Not even for me, just for the team man, we really needed this, we really needed this and I was good. In college, in college I did like two or three big games, so I mean I guess I'm kinda used to it, carried over, but yeah that's what I did it. Iowa, I'm pretty sure I did it in Iowa, did it in a Purdue game, I think those two, yeah those two. Oh no, not like this, not like this man, not like this.


I'm Matt Davis, Red Hat Solution Architect, and with me is Bubba Perrier, an IT fellow at Syngenta and Jay Huddleston, a senior Red Hat consultant. So Syngenta is one of those DevOps unicorns that you read about. When they were implementing DevOps, they started by building out their DevOps culture, then they laid down their processes, and after all of that was done, they selected the right tools for the job. They chose OpenShift Dedicated as the platform for running their containerized workloads. The journey from legacy was challenging. They were trapped on proprietary platforms in a managed data center. They had very little access to the platform, the configuration, the logs, very little knowledge as to the application behaviors. But his team was able to containerize those workloads and lift and shift onto OpenShift. And then they re-architected these applications, breaking them down into microservices. So with DevOps tooling and containerization, they were able to realize the benefits that we commonly talk about, such as shorter application delivery times, better value back to the business. But today we're going to focus on some of the lesser discussed operational benefits, such as making it easier to manage and debug applications. Specifically, he's going to talk about and tell the story of a nasty N plus one query issue in production and how they were able to discover, debug, fix, test, patch a live critical production application all inside of three days with no application down time. So thank you, Matt. So as Matt said, my name is Bubba, and I work for Singenta, and it's my privilege to bring you the story of this team that you see here. So we're a small team in a large company, and we've gotten this ethos over the last few years espoused by our fearless leader who you see out front there, Chia Tana. She's our magical unicorn lady. She's always telling us to be a unicorn in a field of horses. And so this is that story. So first off, I work for Singenta, which you may not have heard of unless you're a farmer. So we sell the tools to farmers so that they can bring plant potential to life. So big farmers, small farmers, organic, conventional, it doesn't matter. We sell them these tools to seeds and chemistry. So to maximize the benefit of their plants to the farmer, and also to bring that potential to you and I. So I don't know about you, but I am looking forward to dinner in this foodie town, and I'm going to thank a farmer when I get home for providing it. So they're our customers. And kind of why Singenta's mission really matters, really hit home to me when I watched Neil Holleran's The Fallen of World War II interactive video online. So it's a very somber video, and I highly committed to you. I do, and I'm a positive person, really. And it ends with this acknowledgment that we've really had seven decades of unprecedented global peace and prosperity. And what that means is that there are more people living longer, living productive lives, eating higher on the food chain than ever before in human history. And so as the population explosion has happened, we're losing farmland to expansion development that's needed. And so we have to get more out of our agricultural farmland. So in a sense, Singenta's mission is really to make sure that your kids and mine don't have to go to war over who gets to eat dinner, which is an awesome mission. So my job at Singenta, I'm primarily a technology evangelist these days. I'm supposed to be an architect. And for the last four years, I've been an architect on an internal transformation program that is delivering a set of tools to implement like ancestry.com for plants, since our seeds business, those are our products, and an integrated inventory tool and migration engines and supporting services. So it's got this whole ecosystem and a lot of business change to do. It's a lot of work. One of these internal multi-million dollar, multi-year transformation programs. About two years ago, we got tapped and said, hey, like everybody else in Singenta, you need to pick your load up out of the data center and get it to cloud. And by the way, you've not given any additional time for your regular work and you're not going to get any additional funding to do it. So a fearless leader looked at me and said, hey, you're the architect on the program, you need to figure this out. So get us to cloud. And because we're a unicorn team, it can't be boring and it's got to pay for itself. And two, two and a half years ago, to be honest, I didn't know Jack Didley about cloud. So I did what any good architect would do and I got on YouTube and did a lot of blogs and, yeah, I see some nods. So thank you, Dave Hahn and Burst Sutter and Kelsey Hightower and Matt Stein and all the others. And I kind of put together this theory and I kind of conned our graphics artists into putting this propaganda where together to say, hey, this is what winners are doing on cloud. So I went looking for how do I do cloud and I kept running into microservices, DevOps and containers. And yes, I did steal Joe's quote there from the Forbes article and didn't ask him for the likeness, I hope you like it. And I took this to DevOps stage Raleigh, which was the first one in 2016. And I asked everybody I could, is this true? I've drank the Kool-Aid pretty hard, but I've got zero experience with this. And I kept running into all these people from this team on this product called OpenShift and they said, yeah, we believe this. And not only that, we have a platform for you. And of course that platform is OpenShift. And so I go back to work the next day and I go into the boss's office and say, hey, Chai, I found this thing called OpenShift. I think we should do it. It should really leapfrog us on our innovation journey. And I started going into the whole sales spiel about how dedicated, Red Hat will take care of all the hardware and the software stack. We just have to put our load on it. It was great. And she kind of stopped me cold and said, cut it out. And she said, go get it. So I was like, excellent, I like this. So like I said, we're for a big company, so buying things isn't always easy. So it took about three months to get everything done between knowing how to spell OpenShift and having an agreement in place at Red Hat to purchase our first OpenShift dedicated cluster and sign up our first professional service's engagement to do a proof of concept. Cuz we still had a full play to work that we're gonna do. And we still had crops adopting our tools and all kinds of business change to do and that lift and shift up to the cloud that we're doing anyway. So all that's remained on task and in flight and in parallel we brought in additional technology and help from Red Hat to kind of boot strapless on this journey and it went really well. And so we decided we wanted to do real infrastructure. So it's one thing to demonstrate that you can take your internal line of business application that's got internal authentication authorization and push it out on the internet and make sure it works with your data that secured internally. It's another thing to do that in a repeatable, scalable way. So we got another engagement with professional services with Red Hat. And we also purchased a second cluster to be our production cluster. So we have two clusters. We've got the lower environments all in one and production separate, which is a pretty common occurrence. I think you've heard several times today. And then in September of last year, we picked up all of our infrastructure, deployed it on OpenShift dedicated and unleashed it on our users. And one of the interesting things about being in an agriculture company. So harvest season is go time for us. When the combines are out in the field, that's when all the data's coming in and material and everyone's busy. So kind of our Black Friday in our company is when the Northern Hemisphere, which is where most of landmasses on the earth exists, is in harvest. So between the middle of August and the middle of October, it's not a good time to be messing with things. That's go time. And that's right when we did this. Anyone up without a hitch? It was great.  And so that was about three days. We had to deal with this production issue. And since then, we've really been doing a lot of innovation on top of OpenShift. So kind of jailbreaking out of our internal lockdown, VPC, kind of the environments that you've heard so many other stories talk about having, busting out and becoming online. We're able to do all kinds of things, so like mobile application development. And just today, we enabled bring your own device of our internal line of business tool that's designed for Internet Explorer on the Sinjenta Windows laptop. Now our users can use on iPads and whatever, which is really cool. And useful, it's not just cool, it's useful. So I mean, it'd be clear. So we spent quite a bit of money last year on OpenShift and professional services engagement, but the speed and the resolution that we're able to get has really paid for itself. So this is, we're really, really excited about technology platform. And when the culture changed. So now I'm gonna tell you about this incident we had. So the deal was we had a service that took a list of things. And then for each thing in the list, it would spawn a thread, each thread to go grab a database connection and do its thing, which is bad. So, but it's not so bad if nobody ever passes a lot of things to the list. We didn't know this was the problem, of course. All we knew is October 10th of 2017, we came into work. And the help desk board was lit up like a Christmas tree with people saying, hey, that system you foisted on us, it's down, it's stuck, it's frozen, I can't log in, a bunch of new users, why did you do this to us? It's our busy season. And so OpenShift really helped us in four different ways managed through this issue. The first way was just with pods. So it didn't take us long to realize that not everybody was complaining about the system. And so that made us wonder why some people were having success in the system and other people weren't, was it a regional thing, what was going on? And within a few hours, we figured out that it was basically one pod was stuck. And so spinning up more pods reduces the blast radius of the issue. So we did. And my counterpart who kind of runs production support, so if you think of me as like the guy over all the devs, my equivalent on the op side said, hey, look, that pod is dead and users can't do anything, isn't this platform supposed to fix things? So what if we just killed that pod? And so we said, okay, well, we've never done that before, but fine, so we killed the pod live and OpenShift did what's supposed to do and spun up a new pod. And thanks to the magic of session persistence, all the web sessions from the spun down pod got attached to the new one. And for most users, the experience went something along the lines of the system was spinning and waiting or whatever. And it came up with some goofy error message. I don't know about your users, but 90% of mine in that case, when it comes back, they just push the button again. And when they did, it worked because it was a healthy pod. So I mean, it doesn't fix the problem, but it kept us in business and kept us running. So the next thing that really helped was all the integrated logging that OpenShift has. And this actually was a stumbling block for us at first and actually kind of how Jay came to us. He was helping us out on a number of things. One of which was with distributed pods, you got distributed logging and distributed logging is painful. So our logs initially just logged for Jay logging straight to the standard out or whatever. We're going over each line as an individual entry into Kibana, so it was not very useful for searching. So Jay helped us fix our stuff up so that individual log entries are going over a whole, even if it had a full stack trace in it. So that allowed us to very quickly, that's actually what helped us discover which pods that we had a problem with a pod and which pod it was. Because the database guys are basically saying, hey, this connection is starved. And then we were able to look in the Kibana logs and say in that connections associated with this pod, there you go. That's the pod that we need to do something about. And that also of course gave our teams all the context clues necessary to get started trying to debug and find the issue. Which is tricky because the symptom was a bunch of people saying the system doesn't work, so it wasn't a lot to go on. So the next way OpenShift really helped was having sandboxes for testing fixes. So the team obviously were trying to find things that might be wrong, looking at different cases. So standing up sandbox environments and we eventually figured out, hey, yeah, duh, who wrote that code, we fixed it. And then of course we commit the change and then we test it in our QA environment. So it's awesome being able to have sandboxes and QA environments that are exact replicas of your production environment. And having infrastructure as code on top of a container platform, that's not hard. And there really is no excuse for not having it once you're there. So that was really awesome. And then really cool on the Thursday. So again, Tuesday morning, it was a circus. We had to set up the circus, but we were all upset that we had this issue. Had to pull the War Room team together. By Thursday, we've got the fix. We've got the image, all right, we're ready to push it out. We just did a hot deploy. And the live system and the bug was gone, which is cool. We'd never done, before OpenShift, we'd never done rolling deploys and hot deploys. So we'd always have to broker an agreement with our users. One, can we get an outage window? Because remember, it's Black Friday season. So we've got people running 24 by seven ops and whatever. So we can't just take the system down for maintenance, whatever we feel like it. So not being able to keep the system up and not taking it down was a huge benefit. So I mean, honestly, between the technology platform and the partnership with Red Hat, I mean, we came a long ways in less than a year. And now Jason's going to tell us a little bit about the benefits of working with the partnership with consulting. So Bubba's story really shows how the partnership with Red Hat Consulting can shorten your time to market by utilizing our consultants experience with various products. We can also reduce the learning curve through our training programs or just by knowledge transfer by working with our consultants. I was assigned to Syngenta to help with a few things that are on the screen. The cross cluster promotion. We were promoting code between their dev and their product cluster. Also the logging issue that Bubba talked about earlier. A few registry and user issues and some AWS integrations. While Syngenta's employees could have worked through these issues on their own, they were able to save significant time by letting me help out a little bit. And this allowed Bubba's team to focus on future efforts. Yeah, so that is very, very true. I mean, so hats off to the OpenShift team.  So it's a cool product. But it's also an awful lot to really, as Matt says, to go from kind of 101 to senior level work. And I can't commend any stronger. Get help. It's tough to tackle a large learning curve on your own with your own team.  So you think about this. We had an internal line of business application that had never seen the light of the internet, right? As internal users only. So you assume it's a hardened perimeter. So your team is not rigorously focused on security issues. Not that we're sloppy, but it's just not ever done in anger, right, because it's internal. We took that and lifted out and stuck it out on the internet. I've got a diagram I'll show you up here, the basic connectivity. So the databases are still in Syngenta's private virtual cloud. So we've got firewalls and all that in place. But this has really allowed us to take advantage of other online internet-facing services. So maybe a picture is worth 1,000 words. So we've got two OpenShift clusters. And of course, they're sitting out on the big, bad internet. And this has allowed us to do things like mobile application development, which mobile apps are easy to create these days, but it's a lot harder to tie that to your organization's authentication mechanism. So it'll owe off to you from, say, Cognito, from AWS is what we use. And now my mobile apps can consume services that are hosting private services and private data from internal Syngenta sources and do it do so securely. And have InfoSec not like throwing the flag on you when you're trying to innovate, which is really great. We've also got some serverless architecture things that we do so that the typical stacks of API Gateway, Lambda, and DynamoDB. We have some microservices out there that are easy for us to consume and integrate with as well. It'd be a lot harder to do just in our virtual private cloud with no internet ingress. So our databases and all of our build tooling and dev support tools are all internal. And our application code is hosted externally and that's kind of how we set it and how we do it. So like to say a huge thank you to Red Hat for sponsoring DevOps days, because without that we wouldn't have found, those unlikely would have found what you guys were up to. Thank you to Red Hat's professional services and consulting for helping them bootstrap us. I mean, honestly, our team has come a long ways in a very short period of time and hats off, of course, the OpenShift team for such a fantastic product. And to this team up here, so I'm largely a purveyor of power points and diagrams. So these are the folks that actually made it real. And of course, to our leadership for having inspiration. I mean, I can't stress that enough. If you're gonna make a transformation journey, you've gotta have leadership's commitment to say, hey, innovate, give you freedom to operate and to go after things. So appreciate it. And of course, to my management for, you know, authorize me to come out here and speak to you today. I appreciate that as well. So thank you, Patrice.


Well, thank you all for being here. I'm going to tell you a bit about Collabra and LibreOffice and how we work together, and a bit about the company. So we are a small subsidiary of a larger company. And I'd like to tell you a little bit about that. So the parent company, as you may know, is 150 people, something like that, based in Cambridge, UK, in Montreal, and it's probably the world's leading open source consultancy, I don't know, something like that. And we're a subsidiary then, a half owned by me, spun out of SUSE in 2013, around 48 people, 10 years old this month. So we're celebrating our 10th birthday. It's a little bit after the LibreOffice 10th birthday. And yeah, so, but there you go. We can't catch up at this point. And we're focused fully on Office and online. And we have a simple mission. It's more complicated, actually, when you write it out, but making open source rock is really the punchline. And that's the goal of our shareholders, and if we do that well, hopefully, we're all happy. And that means that when you give us money, typically we invest that in improving the floss software rather than Lamborghinis. And making LibreOffice better and building our partner ecosystem. And all our code is open source. Obviously, we are business, so we have to make money. Otherwise, it's very hard to pay the staff, but beyond that, it's all good. The parent company just quickly does a whole load of cool stuff. I mean, we're doing cool stuff too, but it's different spheres. Let me talk it through. So I guess the new areas there, I guess, virtual augmented reality, there's some great stuff there. OpenXR, so open sourcing and reverse engineering, proprietary graphics stacks and virtual reality stacks, and helping to standardize those with open standards. So the single Monado that's very popular there. Because it's possible that, you know, in two years' time, the meta universe will be here. And Jollywell needs to be open source. So it would be good if it was not Windows only. So there's some kind of strategic work there. It's quite popular, getting Linux and open source in cars and boats and ships. Hello, hello. Hello, hello, hello. Gabriella is tweaking a knob up there, fantastic. All that sort of thing. So everywhere, but really taking a strategic approach to getting open source in at the bottom of the stack. So if there's a medical device sitting by your bed that goes ping, it's very important that Linux is running on it at the bottom. And maybe there's proprietary bits on the top. But we want to help people build those stacks well. So the question is then, how do we push proprietary-ness out of the stack? And well, there are lots of ways. And we talked to lots of people. I'd like to give you one example here, which is the ARM Mali GPU. Now, maybe you've never heard of a Mali GPU. But initially, there was a real problem here. So it ran under Linux, but you'd have a binary blob, which was the driver. And for lovers of Nvidia, you'd be very familiar with the problem of binary drivers in Linux and elsewhere. And basically they work when you first ship the product, but after a little while, they break. And you can't do anything.  And all embedded software people are hating this. So anyway, Calabra invested very heavily in reverse engineering the ARM Mali chipset and helped build this new now mainline driver, supports, I don't know how many generations of the Mali chipset. And we did it so well that eventually ARM embraced it as well. And we managed to open this huge binary blob in the core of so many embedded systems. And to give you just an idea, Mali is the world's most shipped GPU. Eight billion devices out there. That's more than obviously there are people alive. And we really wanna make sure that open source can come from the bottom up and advance up the stack from the bottom. So really driving openness there. Of course this is just one of our group's achievements, but I'm really pleased to see that happening. Now of course, Calabra productivity has a different role. We come from the top of the stack down. We are the ultimate leaf nodes in the dependency graph. We depend on everything in Linux. And so we really need to get going well on that. Let me start my timer, which is probably worth doing, isn't it? Yeah, so doing some cool stuff there, but starting from the other direction. And hopefully we meet in the middle. And the world is all free software. That's the goal. So what do we do? Well, obviously you have to make money before we can spend it. So we try and sell products that protect people's digital sovereignty, particularly Calabra online, your own private office in the cloud. And we build that of course on top of LibreOffice technology, which we support very heavily. And we sell SLAs and all sorts of compliance based things to make your deployment work beautiful. We also sell Calabra Office, which I guess is our branded supported version of LibreOffice. And we build online on top of that. And we also do consultancy, but we're really not a consultancy company. We do this just to help our product customers really get into all of the goodness. We sell through partners. And we really have a lot of them. There's 235 of them. And these are a few of the ones in our partner council, I guess, who come and we have meetings with very, rather regularly. And the problem is there are people out there who can just install our Docker image and claim they support it. But can they? Can they? Really, probably not. So it's really good to make sure you have a genuine partner to work with. And there's some really smart people there and it's just great to work with them. And that gives Calabra an amazing language base so we can talk to people in many languages, many countries. And so when people come to our website, they end up talking to a partner who understands their issues, we hope. And then we sell stuff for money like that, which is great. Primarily subscriptions, which is great. Another thing, and this is just an example of some great work getting that into the market is the Bundesministerium Interior in the Federal, the FBI of Germany has been doing some great work around the Open Desk project with open code, helping to fund and improve a Calabra online along with a bundle of other projects. You can see the logos below. I'm turning this into a product called Open Desk, or product, a project. And it's just great to have them to fund and work with all of these partners to improve the integration and make that much more beautiful together. So many of these features you'll see here have been funded in part by this project. And so we're just really grateful to have a level of funding that allows us to solve some of the longer-term problems. So back to the code. And the awesome LibreOffice technology underneath. So I'd love to give first a whole set of examples of things you've done to make LibreOffice better. And then I'll talk a little bit about some Calabra online things. But first, LibreOffice technology. So interoperability is a real issue because there are trillions, do the Google searches. There are literally trillions of documents out there in horrible formats. And we need to make that better. And so one of these then is, one of the things that stops this is the top writer issue. A vast, you know, numbers of duplicates, huge numbers of CCs, lots of broken documents. And it's just been great to be able to resource Miklosch to work on this for a long time and significantly improve this, particularly for government forms where for various reasons the UI these days in Word loves to float your table. As soon as you try and size it or do anything, it pops out. And turns into this very badly behaved thing. I mean, if you can see the text is wrapping around the bottom here. Ah, here I am. Well, I've got a laser pointer probably. I could kill someone with it. Second, ah-ha.  Ah-ha. Yes, can you see that? So you can see there's a nice table here, ah-ha. And then the stuff wrapping around the bottom of it here, which is the bit that didn't work before. Maybe that's visible. And it's surprisingly how impactful this is across so many documents, you know? Just to give a more pathological example, you can see sort of like corrupted mark all over the top of your table frame here that really should be, you know, in the next bit down, wrapping around it, as it were. So, and this is the Microsoft implementation there. So adding this feature is really very critical. Of course it's never one feature. It's a combination of a generation of different bits there. But really encouraging to see so many bugs getting closed there and fixed that have been open since open office long ago days. Another thing is compact pivot tables. So I heard about this a very long time ago, but Microsoft changed their default for pivot tables a long time ago. And we hadn't caught up, but now we have.  And that really helps interoperability because pivot tables aren't perfect and people love to use formulae that copy bits of them out to do other arithmetic elsewhere. And that really then relies on the hard-coded layout. So that's really important. A document of theming, also very, very important. And yeah, just good to get, you know, our word or writer and Cookie here who's photographing avidly is responsible for all this good, you know, color theming and scheming and storing their arm in over here, doing wonderful multi-stop gradient stuff with allotropia for rendering better things to make your documents just theme nice. You know, of course we could flatten the colors, but we want to round trip them and be able to re-theme documents. And then just loads of other stuff. I mean, I don't know, what can I say? There should be names on each slide, but, you know, getting those huge documents to work nicely with Attila on 64-bit Zip or in numbering and frame anchoring positioning with just in multi-page TIF import, you know, lots of scanners generate these huge TIF files that have lots of pages in one file. It would be nice if you could actually see the pages. So Rashes just did this. Improving the fitting algorithm in press. Cropping videos are there. And improving the ability to make the sidebars look nice and lay out properly by simplifying the glade there. Mike Kikensky doing math sidebar stuff, making math easier to use. Sorry, I need a drink. A page number insertion. Uh-huh. Of course it was always possible to put a field in a header, but it's just nicer if you have a little wizard for the simple user that they expect. I'm making performance better pretty much everywhere. Lots of interest in this. And that's really, really cool. So, and of course it's really important for online as well, where we have lots of people using the same server. So that's one of the things I love about online. It gives us a really good reason to do lots of exciting performance work everywhere and make everything snappy and excellent for everyone. So all of those things are already in LibreOffice. They're already upstream. They're already shipping in many cases. But I just like to talk about some of those places where we use LibreOffice technology to get brilliant in-browser collaborative editing. And first off, we've got some just obvious stuff, like bringing nice features from LibreOffice technology straight to your browser. So to do that, it's not just a matter of showing all those dialogues. We need to do work for each one of them to make them asynchronous. So it's not just Shubham making this nice feature, but also Dashan doing the asynchronization bit so it doesn't block stuff. We've done a lot of work making bibliographies work really nicely with Zatero, thanks to Pranam. And so you can collaborate on citations and you can do great academia and legal stuff in government organizations and so on with Zatero. We've got lots of hyperlink improvements so you can have nice previews of links popping up as you edit the link. And I think video embedding too, which is pretty cool. And it's really nice to be able to embed that in the sheet and then stream it to the client and make sure your presentation goes smoothly. Font previews and dropdowns, so we've done some nice UX things there, thanks Shaman for that. And then lots of memory optimization. So one of the great things is that if we can use memory more efficiently, we can save bandwidth, we can send a bit more deltas, we can get more people on a server and more people editing happily. So lots of work there to improve memory. CPU optimizations as well. Wherever we look, there is a wealth of opportunity for improvement. So that's really good. Our forefathers have left us lots of good things to do. So no chance for boredom. And some great work there from Quailorn and others. We've moved almost our entire UI to using welded dialogues. So based on Quailorn's work at Red Hat there and Shaman's work to make that work with JavaScript nicely and a whole team of people moving all of those to the client side. To make them accessible, which is really important and themable, which is important for accessibility too, and just crisper and easier to Cypress test than our previous Pixel dialogues. On top of that we've been doing a whole load of work, Marco Cittetti in particular in Italy, doing screen reading and helping make the document content itself able to be used with a screen reader and navigated through the browser, through a remote web socket connection. So there's some quite exciting logic going in there that Marco's been working on. A dark mode, obviously that's been in the LibreOffice core and we now want to bring it and have brought it to online. Since you have to render differently anyway, you can do things like, hey, rendering pilcrows and spell checking and other different features in different views, so that becomes a per view setting. And we've also brought a very nice navigator to the client side here with all sorts of theme, themeing buttons and looking very good so you can navigate those huge documents easily. And online does scale beautifully, as LibreOffice does to huge documents. I routinely use a 300 page document just to test it, editing at the top and moving all of it down as and when I can. So yeah, all my one-to-one minutes have anonymized, ancient stuff in them for this reason, for my one-to-ones with staff. What else? Keybindings are really important. So we've got lots of keybinding work going on. Really focused there on the notebook bar and multi-character bindings as well. So some of these things, there's so many things in the toolbar that you can't do it with just one keybinding. You need like CD for some other thing, A, A, A, B and so on for some of these things, which is quite fun. So a nice pop-ups there to show that. And really a lot more. These are just some headlines and highlights of it, but it's just fantastic to be able to work with so many cool kids. This is the last 12 months, something like that. So thank you for all the people that contributed. It's great to work with you and just fantastic to have you as an extended part of the team. That's of course the people that don't work for Calabra. So external people, if such a thing exists, external, internal. And of course it's all built with Libroff's technology. So just that great technical foundation underneath there. What else can I say? Cool days. Well, yes, come and see us. So if you want to find out about Calabra line, get involved in technology, have fun with people, you can see some of the things that we've done here. I think this was skydiving last time. I can't, in Berlin actually, let's see, we're a time but one again. Punting, fooling around, lots of good people are there. There's some recovering people as well, but there you go. It should be great to be there. We don't quite know what we're doing this time, but book the date. Hey, wait a minute, where was the date? What was the date? It was the 8th to the 12th of April. And there's a QR code there if you like such things and you want to find the URL and register now. You should definitely do that. So last time there was some concern, I think, about some of the things I'd said or maybe the venue for saying them. And so I'm sorry that caused concern in my keynote. I think I probably mostly opened my mouth to change feet. However, I think it's probably good to build on that with some vicious personal attacks. So I thought I'd focus on myself. So here we go. So for a long time, my emails all came with this very helpful disclaimer in the bottom that said, pseudo engineer, itinerant idiot, which basically means having read my long opinion on something in an email, you should probably bear in mind that I could easily be completely wrong. And this is part of a discussion bringing me your feedback, as it were. And unfortunately, when I started to get customers with whom I interacted only briefly and often in my role as trying to sort out some problem, they didn't really understand and it became too difficult to explain them a long period. So instead I have a boring signature that says, that makes me sound like a posh person, which helps the customers, but perhaps not the community. So I'm sorry about that. I tried to have both for a long time but I just kept sending the wrong one to the right people and it was bad. So anyhow, this is rather a brief summary of my failings. So I thought I'd expand on that in some detail. So I think one of the problems I have is that when people criticize me, sometimes I'm like, yeah, that's completely fair. Like obviously. But other times, it's like, oh, that's a bit too close to the bone. I don't think I agree with that. And when I get on the defensive, when I'm attacked, it's very often that I can forget that I have actually lots of flaws. I mean, the other person may be completely wrong, but they may actually have some point to make. And so I think it's just difficult for me to listen to that. And I think if we look at our politics today, we see quite a lot of polarization in the wider world. Like it's this way too much of this not listening and I'm completely guilty of that. So sorry, if you're a victim of that, I'm sorry. Another thing that I'm particularly annoyed about and looking back retrospectively I think is that anyone who's dealt with bugzilla knows that there are flaming arses out there and they post horrifyingly rude things in bugzilla. And if you haven't experienced this, you're probably not a developer, you know? They question your ability, your parenthood, your, you know, how you can possibly write this and they point out you've lost them all of their software in all of their documents and how dare you live with yourself and so on. And our general approach I think as a project has been to laugh this off internally and try and get any good that we can out of the report. Is there some kind of pattern here? Is there some details? Can we calm these people down and work with them? And you know, and actually in some cases some of those people have even joined our community having been calmed and moderated and it's been a good strategy. Unfortunately, I think I have tolerated that inside our community as a way of discussing with each other for much too long. And I think a radical failing of mine was not setting boundaries there and saying, look, if you're gonna be a member of this community and part of it, you need to behave in a responsible and respectful way to other people. And otherwise, we end up with toxicity in the community that makes it very hard to communicate and understand each other. And I think I fail to take action on that. You know, it takes bravery to stand up and say this is not okay. You know, like this email is not acceptable, the tone is bad. You know, you can say what you need to say but you don't have to say it like that. And I think I fail to take action on that at TDF and I think lots of us have if we look at, you know, look at our discourse and probably we need to fix that. But getting back to me. Another thing I really struggle with is trying to get openness in there, not just for myself but also for my team. So it takes a constant work to encourage staff to discuss things in public, partly because customer names are involved and project names and they're confidential and so on and so on. So it's extra work to discuss in public just because of this. But more, it's extra work because other people might disagree with you and then you might have to work to, you know, work with them and build a bigger understanding and so on. So there's risk involved there. And often I don't think I've done enough to do that myself and I think, you know, I'm constantly encouraging my team. So if you're on my team, you know, do more in public, get it out there. And I think we had some drives to do that but they're not as successful as I'd like and we need to be more transparent and open. I think, I mean, I could go on for weeks here. Luckily I've only got a few minutes left because it's a compendium of my failings. I think one of the things that's particularly irritating to me is a time perspective mismatch. And some people can contribute to LibreOffice as volunteers and they have lots of time and they have a very relaxed approach and they want to discuss everything in great detail and that helps. That can help get a better quality result and that's cool. Other people are insanely busy and under cost and time pressure and this gives a very different time perspective and that can cause real communication issues and I've seen that across my career actually from before I was even involved in LibreOffice. A silly example is that I would love to be in lots of talks supporting individuals and my staff and so on at a conference but there are really at least three tracks. There's the hallway track, you know and then there's the conference tracks and I can't be in all of them and it's frustrating to me and I really love spending time with people. There are so many, I mean look at you, you're all wonderful and I love to go deeper and understand and get to know people. It's actually a luxury I enjoy but I completely fail very regularly to negotiate how much time's there. I also speak very quickly and so it's quite unfair to people who take time to process and understand what I'm saying and just having the patience to listen and trying to get the signal out of that is something I still don't know how to do this properly so if you have a brilliant idea, come and tell me but I don't know. Anyway, there are many more failings I have but thank you for your patience. Against that I'm really pleased that the Torsten and the Board here seem to be doing a really good job of working through some of these issues and getting help from outside and inside to improve TDF so I'm pretty happy with that. So 10 years, I mentioned we had 10 years. Open first, open source, this is our headquarters I guess for what it is. One of the great privileges of my life has been to work with so many talented people. In terms of code contributors in those 10 years we've had 75 Calabra coders, there are their names that have contributed to the code and done just the most amazing things and I've had the great privilege of interviewing perhaps another 150, 200 other people for many of these roles over the time so that's quite a lot of time talking to people and we've loved working alongside and I generated the number it's something like 1,400 individual code contributors and I made sure on code contributors because they're easy to count there are many contributions obviously but this is important and it's just like 1,400 this really encourages me that we're doing some really good things right at LibreOffice in that time and then of course it's much more than code you know we couldn't do what we do without the 40 plus people we've also worked with alongside for lots of these other vital roles you know when it comes to administration there's lots of things that need doing you know financing, I'm just sales telling people every day about LibreOffice technology and trying to get them to invest in it to tie their company to it, to buy it to deploy it, to get it out there and there's just a great set of people there doing really good things that perhaps many of you will never have heard of or seen we've done a lot of stuff now commits are not everything let me qualify what we're doing with that but anyway over 10 years you'll see that we've contributed really quite a lot and we're very blessed to have been able to do that alongside many others and the team there one of the things people often ask is how much of that was funded by TDF meaning to what degree is Calabra actually just the document foundation donors under a different disguise and that's a fair question the answer is it's about a 40th of our revenue and I've tried to put a little thing there so if revenue turns into commits eventually or code then it's something like that proportion so a real proportion but not overwhelming what else well our customers have filed and you know I'm always nervous with this customer filed tickets metric but anyway they filed something like 3,600 tickets as of two days ago and about 35 of them are currently open so we closed a lot of issues for our customers around 10 every day if we worked seven days a week for 10 years and we've paid all of our bills and our contractors and we've met and paid Sousa's unwritten obligations you know when Sousa came to me and said look we're shutting the team down and we're you know you're not going to work on Libra for this anymore that was kind of a wrench for me because two, three years into Libra office we'd made some pretty big commitments to the project at least individually and although there's no legal reason there's no written agreement to doing that I think it's really important Canabra has in those 10 years I think paid off Sousa's bill there and had great fun supporting their customers as well through that time another achievement I think is having an open culture internally so our salaries are private obviously well not obviously but yeah it is so but pretty much everything else that's possible is open to all of our staff our financials, our customers, our contract you know the whole thing we try and have a 100% open culture that makes it easy for people to get all of the information they need to help us make good decisions we have weekly management minutes are all published we have all hands calls, no questions, barred, etc we have something like 85 million docker image pools which is pretty cool when you consider that's a server that serves others yeah around 4 million paying users something like that 57,000 commits, 21,000 commits to collab online lots of partners and the partners are vital to our work we couldn't do anything without our partners we really prefer not to talk to customers but to talk to partners and in case you think this was easy because some people think it's easy my personal record for a working day is 36 hours it turns out you can do nearly a week of work in two days if you just don't sleep and you work back to back to back to meet the deadline and cover for the team and deliver finally what the customer needs in the time they need it to keep LibreOffice technology alive and to keep the project moving forward so that we don't lose a key account this makes my hair white and shortens my life and that's the commitment that we need we've also made lots of gorgeous products so the online and tablets as well as collaborative editing experience which you're perhaps aware with and the story is just beginning we're still hiring so if you want to join the team we have lots of people we want to expand our testing investment with a senior developer there for testing we have room for interns if you're good at marketing automation we have lots of optimization and our parent company has even more roles if you want to work on open source if you want to have fun working with other people just grab me afterwards so conclusion Collabra loves LibreOffice and we work pretty blinking hard on it and we do that to deliver our mission which is to make FOSS Rock we liberate people's documents by the hundreds of millions and it's all paid for by our customers and our partners we can't do anything without them so thank you if you're a customer or partner and you're watching you're wonderful to us and the whole project and it makes it it all happen and of course we can't do that without our staff so thank you for working hard alongside the community as open as possible and economics matters I have a talk on economics later I think on Saturday I'd love to see you there we should really use the strengths of our different kinds of organizations and our different locations to work together to deliver the best for software freedom it's a pleasure to sponsor the conference and thank you for your patience bless you


How's it going everyone? Caleb here with Layton Sports Cards. Next up tonight I got Anton G going with box number 27 of the Personal Almanac Volume Number 2. Multisport Edition. Thanks so much man. Always appreciate yours. Let's see how you can do tonight's. That did happen Riley. That did happen. Thank you Anton. Let's get it going. I did Riley. Okay okay. The Gunslinger. Brett Favre. 2015 NT. 12 of 25. Holy cow that's awesome. Really cool inscription. It does have the Gunslinger inscription. That's awesome. That is really cool. Favre there. 12 of 25. There you go Anton. Nice man. I know you like your football. Great card for you man. Coming right out to you. 12 of 25. Very very nice and thank you again so much.