Just a hit 10 o'clock, so welcome to the RTA's webinar on everyday tenancy scenarios made easy. My name is Lauren, I'm from the communication and education team here at the RTA, and with Mia's Lynn also from the communication and education team. Good morning everybody. I'll be helping me do some polls and answering some questions throughout. Before we get further, I'd like to respectfully acknowledge the traditional owners and custodians of the country and their continuing connection with land, waters and culture. We pay our respects to all traditional owners and elders past, present and emerging. So today's session will be focused on the scenario topics listed on the slide here. We'll stop to answer some questions after every scenario and have a final question session at the end. We'll record the webinar today and it will be made available on the RTA website probably next week. And one thing to note is the RTA cannot provide legal advice and you're encouraged to seek your own independent advice to make informed decisions. We do want to make this an interactive session, so please ask questions or make comments throughout. To do so, use the chat function in the toolbar. At the end of the session, there will be a quick survey that comes up. We'd appreciate you filling it out as your feedback allows us to identify how we can improve our communication and education activities. We'll also be doing some polls throughout the session and I'll throw over to Lynn now who will do the first one. Thanks Lauren. Okay, I'm just going to launch the very first poll for everybody. What we're asking you is whereabouts are you joining us from today and also which group in the rental sector do you identify with. So whether you're a property manager, a landlord or a tenant or a room provider or in the community housing support sector. And again, as I said, where you are also joining us from South East Queensland and big shout out for anyone who may have actually been impacted with the floods recently. I know it's a little bit terrible situation between literally Gimpy and the Gold Coast. So big shout out to everyone for that. Okay, I'll just end that poll Lauren. I think really some people just still completing it. So I'll just leave it a bit longer. Okay, looks like we've got probably nearly everybody joining us from South East Queensland. I'll just share those results for you. Okay, so Lauren looks like we've got about nearly half of the people joining us today are property managers or agents. And it does look like a lot of everybody is coming in from South East Queensland. Beautiful. Thank you, Lynn. Over to you. Alright, so we'll jump into our first scenario. You are a property manager, a tenant from one of your properties Alex tells you they're experiencing a domestic and family violence situation. Alex lives in the house with co tenants, but is the only one experiencing the violence. The person who is allegedly committing the violence does not live at the premises. However, Alex still wants to leave, but they're not sure of the process. So on October 2020, the Housing Legislation Amendment Act came into effect and provided options for people experiencing domestic and family violence, along with the already existing provisions. If you're not familiar with all the new changes, a great starting point is to go to the RTA website and from there you can download domestic and family violence flow charts, such as the one that's on the screen now. There's a lot of components to it, but we'll break them down and go through each of them in the following slides. Before we get into the specifics, I wanted to point out that the flow chart provides an option path for a tenant who wants to stay at the property. Due to time constraints, I'm not going to run through that today, but please note that that option exists. In today's scenario, Alex tells you they want to leave. Alex must provide the notice ending tenancy interest form, along with supporting evidence such as a domestic and family violence report. Within seven days, you, the property manager, must let them know if you intend to go to QCAT to have the notice set aside or not. You're not in a position to make judgment on whether Alex is experiencing domestic and family violence, and the application to QCAT cannot be made in relation to that. You can only go to QCAT to have the notice set aside if it is in relation to the notice not complying with the requirements. For example, supporting evidence wasn't completed by an authorized person. If you were going to QCAT to have the notice set aside, you'd follow the path in orange. In this scenario, you aren't, and for lack of a better word, the notice is accepted by you. You advise Alex you won't be going to QCAT to have the notice set aside. At this time, you must tell Alex when the remaining tenants will be notified that Alex has ended their interest in the tenancy. Once the seven-day notice period expires and Alex has left the premises, their interest in the tenancy ends. Seven to 14 days after this, the remaining tenants can be issued a continuing interest notice. If the remaining tenants were bond contributors, they may also be asked to do a bond top-up. When it comes to bond, please note there's a different form to use than normal, and other bond contributors don't need to sign the bond refund form submitted by Alex. Now, we didn't discuss it in this scenario, but let's pretend there was some damage. If this damage was done as part of domestic and family violence, Alex can't be held responsible and bond cannot be withheld. The Act doesn't specifically say who would be liable for damage done by domestic and family violence, and this would depend on individual circumstances and must be assessed on a case-by-case basis. Alex has co-tenants, so they could potentially be liable for damage costs, and if they wanted to, the co-tenants could then pursue the perpetrator for compensation via a civil court. Alternatively, the property owner could claim the damage through their insurance. Each instance will be unique, and if you have specific questions, please seek independent legal advice. If there was damage caused by Alex outside of domestic and family violence, then they'd be responsible for that as per your normal tenancy responsibilities. And due to the sensitivity of this situation, confidentiality must be upheld and penalty points can apply. So the best way to access domestic and family violence information is to search for domestic on the RTA website. We have a variety of resources available, such as flowcharts, fact sheets, and previous webinars have delved into domestic and family violence in more detail. I'll check in now with Lynn to see if we have any questions on this topic. Thanks, Lauren. No, actually, no, we do have one question. What if the tenant left behind doesn't want to continue? So I'm going to look at your scenario there, Lauren, that one has left. If the other one that is behind does not want to stay, if I can't afford it. If they are not the person involved in the domestic and family violence situation, they can look at trying to either mutually agree to end the tenancy or they could put an application directly to QCAT on the grounds of hardship to end the tenancy. So there's some other options there as well. So back over to you to keep going. Lauren, I'll also just put in the chat some links to the information on domestic and family violence as well. Perfect. Thank you. And just scenario two. Leslie is a property manager. One of her tenants contacts her to say a wild storm last night caused a roof leak and there is now significant water damage to the property. The tenant believes they can still live there safely but wants the owner to fix the roof immediately. What are some things Leslie should consider before she responds? So natural disasters happen and in Queensland it's not uncommon to get storms, cyclones, floodings, bushfires. Some of the things Leslie should consider are those listed on the screen. So let's start off with the extent of the damage. How extensive is the roof link relink rather and has it made the property unlivable? A property becomes unlivable when it is fully or partially destroyed can no longer be used lawfully as a residence. For example, it doesn't meet building or council requirements anymore or the building is condemned due to health and safety risks. If the leak was severe and the property has been deemed unlivable, the tenancy agreement doesn't automatically end. It can only end if one of the following occurs. The property manager or owner and tenant agree in writing, the tenant gives a notice of intention to leave on the grounds of non-livability. The property manager or owner gives notice to leave on the grounds of non-livability or QCAP makes an order that the place is unlivable. The notice to leave or notice of intention to leave must be given within one month of the natural disaster. The agreement ends the date the notice is given. However, the person giving the notice may choose to give a longer period. So for example, three extra days might be given to allow the tenants in time to get their belongings out or to make some other living arrangements. If the tenant refuses to leave, the property manager or owner can apply to QCAP for a termination order. And there might be time for the tenant wants to stay even if the property is partially damaged. This should be negotiated with the property manager or owner and health and safety laws should be considered when making the decision. If the tenant has been given a notice to leave but they believe the property is still livable, they can lodge a dispute resolution request with the RTA. When it comes to fixing damage, the property or owner and tenant should talk to each other as soon as possible to discuss the state of the property and work out what action needs to be taken. The property manager or owner is responsible for any maintenance and repairs needed to bring the property back to a livable condition. So that includes things like your fences, windows, doors, roofs. These repairs do need to comply with relevant health and safety laws and suitable timeframes for the repairs should be negotiated with the tenant. Please don't forget entry rules still do apply. The tenant is responsible for removing or cleaning their own possessions. And it's important that the tenant is aware that the property manager or owner may be in discussions with their insurance company about repairs and this could impact timelines. Often following a natural disaster, tradespeople are in really high demand so this could cause delays. That's why communication and patience between both parties is really key here. Depending on the circumstances, there may be a conversation about rent reduction. Rent reductions may occur when services, facilities or goods to be provided under the agreement are no longer available or the amenity or standard of the property decreases substantially. A tenant may choose to stay at the property and ask for a rent reduction or they may want a rent reduction because they've had to leave the property and return after damages have been repaired. Either way, any rent reductions should be put in writing. The RTA resources available on this topic are natural disaster web pages, fact sheets and relevant webinars. And do we have any questions on this one, Lynn?  So just a reminder for everyone, please use a little chat function if you do have any questions as we go through. And at the end of each session that Lauren is going through, we'll look to answer those questions. So yes, none at this point in time. So I'll keep going over to you, Lauren. Thank you all. Okay, on to scenario three. So Robert has been renting a unit next door to Bushland and he moved out once his agreement ended. No issues were identified in inspections during the tenancy. Once he vacated the unit, Robert claimed he left it in the same condition as it was when he moved in. The owner does a vacate inspection and claims otherwise. Now there's a disagreement over the rental bond. So a good place to start would be to see if there's an entry condition report. And if it was signed by everyone at the start of the tenancy within specified timeframes. In this case, there was Robert also took some photos and sent them to the owner. The RTA takes a significant number of questions about bond bond refunds and the process in general really. But a lot of these calls could be resolved if an entry condition report was done. Often the tenant doesn't understand a link between entry condition report and getting their bond back. They want to move in, get settled, and an entry condition report really isn't high on the priority list. But linking it back to bond can help. I've heard about a property manager who used to write on a post-it note, fill this out by such and such date to help get your bond back. And they stuck that on the entry condition report. That tactic worked and it started the tenancy on a really good note with less likelihood of a bond dispute down the track. So in this scenario, we said Robert had completed the entry condition report. The next point to consider was there an exit condition report. Robert did complete one. He took supporting pictures on his phone and gave the report pictures and keys to the owner. The owner did a vacate inspection two days later and inside the unit she found scratches to the wall and a dirty oven. In the garage she found some food scraps, animal droppings, and some debris on the floor. And she took photos of all of this. With the aim of self-resolution, the owner and Robert met. They compared the entry condition report, exit condition report, and the state of the property now. And they both shared their photos. Robert stated he may have accidentally damaged the wall moving out and definitely forgotten to clean the oven. But any droppings, food scraps, and debris were not there when he vacated and his photo supported this. Robert suggested this occurred after his agreement ended and perhaps those across them or some other animal had entered the property. He and the owner were able to resolve the issue between themselves. They agreed on a bond refund amount that took into account the scratches on the wall and the dirty oven. But Robert was not liable for the garage as this happened after his tenancy responsibilities ended. And both parties were happy with this result. If they weren't able to do self-resolution, they could have accessed the RTA dispute resolution service. If the matter was still not resolved, it could have been escalated to QCAT. So some resources available for this topic are the entry condition report web page. And we've got educational videos, both for a property manager or owner and for a tenant. And if you need to add a dispute resolution service is always there as well. Lauren, no questions. No questions. No, it's unusual. But look for the property managers today. I know that they're probably acknowledging that this is something that they have actually heard and seen before. But just to let everyone know too, our dispute resolution service, about half of the disputes that the RTA receives are in relation to disputes over the bond amount. So it's really encouraged that people do that self-resolution, talk with each other on both sides and try and get a result as you went through in your example. As I said, we always reckon good communication is key to resolving a lot of disputes. But no, no one's saying anything yet, Lauren. So come on, everybody. If you've got any questions, please again, use that little chat function for us. So we'll jump to our next scenario then, scenario four. Shannon and Tony are friends who decide to rent together for one year while going to university. Six months into the agreement, Shannon tells Tony she's dropped out of university and has booked a ticket to travel overseas. Tony calls his property manager and explains the situation. He's worried about finding a new place and with exams approaching, he doesn't have time to look for a new property. He wants to know his options. Thankfully, Tony has a really great property manager who explains his rights and responsibilities. She reminds Tony that as part of the agreement, he's still responsible for full rent being paid, even if Shannon leads the country. The property manager runs through Tony's available options. The first option is both Shannon and Tony leave, and there are four ways they can do this. The first is mutual agreement. So the property manager or owner and Shannon and Tony could mutually agree in writing to end the agreement early on a specified date with no penalties. The second option is they and the agreement early by giving a notice of intention to leave. As it be breaking a fixed term agreement before the end date without grounds compensation will probably need to be paid. The property manager explains this would be reasonable re-letting costs, reasonable advertising costs and compensation for loss of rent until a new tenant is found or until the end date of the agreement, whatever happens first. She mentions she can start advertising straight away to help with mitigating losses. Tony says that as he and Shannon are studying, they may not be able to afford this option. The third way is the whole interest in the property is transferred to another party. Essentially Shannon and Tony could find someone else to take over their agreement. This person or persons would have to be approved by the property manager or owner. The fourth way is Shannon and Tony apply to QCAP to end the agreement due to excessive hardship. The property manager knows that QCAP decisions are based on an individual basis and doesn't make any assumptions on what a potential outcome might be. But she does let Tony know that if QCAP doesn't end the agreement Tony will still be responsible for the agreement including making sure the whole rent is paid. Now none of these options sound appealing to Tony plus he doesn't really want to move out. So the property manager explains the second option of Shannon leaving and Tony staying and she says this could happen via two ways. The first is Tony could choose to take over the tenancy agreement himself. He states he can't afford it. The second way is Tony stays and he can find someone to effectively take over Shannon's responsibility in the tenancy agreement. This new person would have to be approved by the property manager or owner. Tony thinks is the best option and he goes home to discuss it with Shannon. And some RTL resources available on this topic are some web pages, webinars and forms that you'll need there as well. At this point I'll pop over to Lynn and she'll answer any questions that you've got and we'll also do another poll as well. Okay, thanks Lauren. I'm just going to launch a poll now just so that everyone can jump on board with this question. So what situation happens in the real world in relation to the Shannon and Tony situation? In your circumstances, what would you have found most likely would occur? So what we're asking is it like mutual agreement? Is there lease break? Do they transfer the interest of all parties or find a new co-tenant? All the remaining ten just takes over the whole agreement. So I'll just leave that up for a moment. It is a popular topic, Lauren, in relation to particularly lease break. If people do that. But yes, we'll just give that just a moment longer. Everyone just jump on board. That's great. Okay, so I'll just end that poll and I'll just share the results. So we're looking at probably two thirds will be a lease break situation. Or they could be looking at getting a co-tenant and just a small percentage there in relation to the remaining taking over the whole agreement. Okay, thanks everybody. And as I said, don't forget pop your questions in the chat function if you have any more. Absolutely. Thanks, Lynn. So we'll go to scenario five.  She and her friend are moving out of home and wanting to rent for the first time while they study at university. Ideally they want to rent somewhere together. They're under accommodation options and the renting process. What information could you refer them to? So it can be helped breaking up the information into before looking for a property, applying and during an agreement. Before looking for a property, your niece and her friend should be aware of the basics. They should know their rights and responsibilities, especially if they're going to be co-tenants. Do they realize what this means for them, especially if one person can't pay rent or wants to move out? I'm sure they really don't want to end up in a situation like the Shannon and Tony scenario we just ran through. They should also work out a budget and know what they can afford. Know what property features they need based on work and lifestyle too. So for example, do they both have cars and do they need two car parks? Do they prefer public transport? So is that accessible? Do they lack their personal space and so would they prefer a larger personal room or do they prefer a bigger common room? They should think about the type of rental options that would be best for them as well. So do they want to rent a unit together or do they think maybe renting from the same student accommodation provider would be better? And they should have copies of documents and any information needed for the application ready to go. So for example, some identification, evidence of income, contact details of personal reference maybe. And there might be other people who are looking at the same property. So if all of this is ready to go, they'll be able to start the application process quicker. When it comes to applying for the property, they should always read the agreement and before signing make sure they understand the components. So that's things like does the rent include electricity or does it not? Is there furniture? What about yard maintenance? They should be aware of the length of the agreement and know that sometimes links can be negotiated and also be aware of any special terms. They should also get a receipt for any money they pay, whether this be rent or bond. And they should be whether the bond needs to be lodged with the RTA within 10 days. Now they can do this themselves via web services or the property manager can do it. They should also make sure that they get a copy of any relevant documents. So that's a copy of the tenancy agreement, entry condition report, any body corporate bylaws, things like that. They keep applying for properties but never manage to secure one. Are there any tips you can give them? Lastly, they need to be aware of any aspects that occurred during the agreement like receiving an entry notice for inspections. During the agreement, there also might be some issues that happen. And these, of course, should be first tried to be resolved directly between them and the property manager or owner. But sometimes things can't be resolved directly and a breach notice needs to be issued. Your niece and her friend might be aware of what a breach is. So let them know the intention of a breach and that it isn't a personal attack. Information I've run through just now is from a new renter checklist moving in. When the time comes, there's also a moving out checklist and that might be really handy for some people out there. We also have a web page just for students, a student podcast episode and some educational videos. And I don't think there's any questions that have come in. So I'll go to that. No questions coming in yet, Lauren. But look, everybody, I have put some really useful links in the chat as well for a lot of the topics that Lauren is going through. So particularly that last one, there's a link to our page on with all those student first time renting resources as well. So on to our last scenario, Violet has been renting a house for three years directly from the owner. During a recent inspection, the owner told her they were selling the property and followed up with a notice of less intention to sell. While it was curious about how much the house was being sold for and went online to see the listing. The listing had pictures of her personal property in it, including photos and she assumes they were taken by the owner during the recent inspection. She calls the owner who apologizes and takes the pictures down. However, Violet is still upset and wants to take this further. She calls the RTA for information. So the residential tenancies and Rimming Accommodation Act 20 2008 rubber states that the less or less as agent must not use photos or images showing a tenant's possession in the advertisement. The selling agent needs written consent from a tenant to use photos or images if it shows their belongings. It's important to note that there are penalty provisions to not have a tenant's written permission to use photos of their possessions in advertising. So with all that said, in this scenario, the written permission didn't happen. So there might be potentially a breach of the act. Before giving Violet her options, we need to work out whether there's a dispute or an investigation. A dispute relates to tenancy and bond disputes or breaches of a tenancy or Rimming Agreement. It's a simple matter and if it's not resolved progresses to QCAT for adjudication. An investigation, however, deals with alleged breaches of a penalty provision of the legislation. It's a criminal matter and depending on the seriousness of the offence could end up in the magistrates court. If a case does progress to investigations, there are a number of outcome options from education to prosecution. Each case is unique and should be assessed on an individual basis. So in this instance, there appears there was a breach of the Act, Section 203, so it may progress to an investigation. In other scenarios, if you need help deciding whether the matter is suitable for investigation or not, there's an online tool on the RTA website that can help. If the matter is suitable for investigation, download the investigation request kit. The easiest way to access information on investigations is by clicking the Investigations tab and you can find it in the circle on your screen there above the blue banner. The issue in this scenario related to taking photos in a rental property. If you want to learn more about this topic, we have videos and fact sheets that might help. If you're interested in common investigations, this information is available in the RTA Annual Report, which can be accessed online. As an FYI, in the last year, the seven most common investigations were non-launchement of a bond or late-launchments, failure to provide a bond receipt, unlawful entry, quiet enjoyment, special terms not compliant with the Act, photos used in advertising without written permission, conducting open homes without written consent. And are there any questions on this topic or any other questions there, Lynn, that have come through? No, we have an extremely quiet group today. I think everyone didn't have their morning coffee. Look, I've got, there's no more questions that's come through at this point in time. Oh, no, I take that back. Rachel has just come in and just asked a quick question in relation to open house. If a tenant agrees verbally, is that okay? You can have mutual consent to obviously gain entry, but the legislation is pretty clear that if you are conducting an open house, you do need to have the tenant's written consent. And probably, Rachel, it would be deemed best business practice. Like, even if they've agreed that you actually follow that up in writing and make sure that you've covered yourself in that regard. Okay, that was kind of the only question towards the end of the session there, Lauren. So... Easy done. Thank you for that, Lauren. I'll let you kick in just in case we get a couple more before we finish up. Yeah, look, if you do have last-minute ones, please send them through. As highlighted throughout the session, our website does have a lot of information and would recommend if you are using any forms to please go down to go to the website and download them there because they will be the most up-to-date version. If no other questions have come through, that's the end of the session today, and thank you so much for your participation. Please fill out the survey at the end as this will help our future outreach activities and it will also help us deliver sessions that are useful and interesting to you. So, thank you again. Take care and thanks for joining us.


Stalard pushing the back from Walling, so now it's the turn of Bradford to pose some questions for the Carlisle defence. Jacobs chips it forward. Yeah, he's been held back in the straight jacket, told to get the ball back. There was no one out here, I said chasing, there was a two, it was a right long way, and a netlock. He got his head to Chabon, more head to the cross, and there was Chaucen. For Bradford, they certainly don't want to concede anything now. Walling with a header, hit the post. More tears, then it. Jacobs, the lot was with Bradford then because the first header for Walling hit the post. With Gull beaten, a ball played back in. Gull kicked on his chest now, I'm not sure when it's... For Broke. Armoured drive. Well done effort by Dean Walling. Tremendous strike by the number four, and not too far right of the target. It drops on the chest for Coulombia, the first time ball to Stalard. Gets it back off Stalard now, good break. Coulombia gets the bounce, gets inside the area. Goal down, it's a penalty. Chaucen from here, the referee's up a bit near the box. Coulombia still, they got past his man and he was brought down. Well, after that early pressure from Carlisle, this is now a chance for Bradford City to go two up. And the first and cut tie, so Wenger comes down in front of the cup. And the Carlisle players are doing everything they can now to put Wayne off. Let's hope he puts it into the back of the net. Jacobs versus Keg, save by the keeper. Well, Wenger running to the boot. And Mervyn Dade getting a severe talking to. And the rest of the Carlisle staff from Mr Strudden. Well, the referee's going to be strong now in his first season in the Ansley League. And he's going to be strong, can so easily lose this game if he's not careful with his arm and drive now. Right, got Hamilton inside him. Right brought down. And it's a red card for the number three. General Robinson. Must have been built in the first incident. Brother Dewis, keep calm. Wayne Jacobs now prefers to take this corner. Swung in. Yaut, not a good kick. The set-chamber running is good. Ericsson, but he looks that one in and with the goalkeeper flat-footed, the scoreline now is blood for three. Carlisle now. And I think the camera wants to go for Carlisle now. Could go underneath. Goals left-hand post if he's not careful. Tries it in. Well, well, it was going John Goulden. And the last footed, Steve Aywood. Instinct reply there by Carlisle. On the 77th minute, it was there inviting. And Aywood didn't let me down. He found that f**k off.


Looks like tonight's episode deals with the greatest horror of all the dreaded friend zone That's a hot mug guys Hey guys, this is my review for episode 4 of season 2 of Supernatural people shouldn't play with dead things Is that it? I think that's the title This is the first time as zombies are introduced into the show and give them credit They actually do have a unique form of how they go about it instead of going with a spiritual voodoo form That's usually kind of been the source from Haiti They actually go all the way back to Greek times in terms of a spell sort of spiritual thing back into Greek ages So give them credit for that because otherwise this episode is kind of it's not a bad episode It actually has a lot of elements of Dean dealing with his grief in different ways instead of Focusing on the idea that his dad is dead. He is internally Fueling all of his rage into the idea that he shouldn't be alive that his dad sacrificed himself to save his life And he has been given a second chance Unfairly and maybe that even feeds all the way back into faith because someone had to die for Dean to live back in the first season So he's got double guilt now double survivors guilt. This all comes up when they go to see their mother's grave and Dean is able to find a case and Sam and Dean are constantly going back and forth with each other all the while There is this guy who brought this girl back who he was besties with and now he's in love with her and she's Crazy in love with him and killing people. I give the girl credit I actually think she's a decent actress in this episode because the guy is Bland as a wet sponge. He is so boring.  You're not kirsten stewart I do like at the end of the episode where Dean just slides into the grave and stabs are right in the chest However, I do find it kind of bizarre that they're able to dig up this grave Twice in what the same weekend and no one says anything kind of bizarre that they don't get caught for this This episode really stands out as not much especially with the previous episode being such a cool villain This one's kind of an idea But they had to tackle zombies eventually right cuz they're gonna tackle it way worse in further seasons either way the fourth episode Isn't a standout episode. It's not really a big episode, but it's not a bad one either So I'm definitely gonna give shouldn't play with dead things a four to seven now Let's see what you guys had to say in the comments. All right, so the first one here is cosner Children shouldn't play with dead things Dean. Tell me what she was like what she was really like Angela's friend She was great just great. She was so Dean with a half annoyed face great Also Dean catching Sam watching Casa Orotica for Classic supernatural humor all in all a decent episode, but not the best are this season or the worst I totally forgot actually to mention the Casa Orotica part because that's a joke that just keeps coming back And it's actually still pretty good. That's why how long that joke's been around for got one here from PI The build-up in season two just how to just how angry and worried Dean was is so good I miss this type of writing in the show where we could see the character progress Instead of it being spelled out for us are sped up due to lazy cheap entertainment You know, that's pretty much what's have been happening with the recent seasons I also like that they made you think it's because his father is dead when it was because of so much more The best part of the next episode is when Dean slides into the grave and the look on his face when he says dead Things should stay dead brings a greater impact of his decision to bring Sam back later. Yes, actually that is true That is very much true That's gonna be a big pivotal point at the end of the season Joe here with children shouldn't play with dead things is another Case of where the writers try to be original on how to kill zombies It's interesting because this is where you'd realize Dean feels dead inside like a zombie It definitely comes more so in season five, especially when they beat they meet famine But that's gonna be something that I will eventually get to talk about and then final one here with Rob Hannah this episode was one of the first episodes where we get to see where they talk about Mary up until this point It's been mostly the boys and their relationship with their dad We never really knew much about how they felt about their mother, especially Dean since he was old enough to remember her I love this point in the series where her death was a focal point Sadly later seasons would ruin that whole thing by bringing her back. Yes 100% Yes season 12 bringing her back was the worst decision they could have made Dean's unwillingness to go to her grave And then they stumble upon a case forcing him to go next episode. We're coming up to is Simon said which actually I Do very much like this episode that we're coming into at least I did we'll see if I still do anyways guys I hope you enjoyed the review if you did leave a like and if you're interested in more maybe subscribe Otherwise, I'll see you guys next time. Thanks for watching the video My name is Nits and you might remember me from the animated cult classic TV show undergrads It's been a while, but I'm happy to say the click is finally getting back together in an all-new movie Thanks to a successful Kickstarter campaign But we are still asking for your support to see any and all updates about the upcoming undergrads movie Be sure to check out and like the bring back undergrads Facebook page and with any luck. We'll see you guys soon


Appalachian Wireless now has new forward pay prices where you can pay up front and get the data and features you design. Five gigabytes of data, just $39.99. Unlimited, just $79.99. Better service, bigger savings. That's today's Appalachian Wireless. As officials continue to try to solve the puzzle of how best to protect students at school, Pike County is moving forward with placing deputies in the county's five high schools. Beginning Thursday deputies will be assigned to each of Pike County's five county high schools, and they will also serve the elementary and middle schools in those high schools areas. We will base those deputies at the high schools, however they will be servicing all of the schools, and they will actually be visiting all of the schools every day. And this evening we've actually met with the high school principals, and we will be placing five deputies in our schools in the morning. Pike County Sheriff Rodney Scott said the placement of the deputies is a temporary solution, and will bridge the gap to some volunteering school staff members being deputized and armed in the schools. That's about the best we can do. We don't have the personnel right now or the equipment or the vehicles to be at every school. Most of this seems to be happening at high schools, so we're going to try to make a presence. At every high school, you know, until we get this other ready to go. Superintendent Reid Adkins said any volunteering staff member would have to be heavily vetted before being allowed to have a gun in school. Who are you going to choose? How are you going to choose these people? And that's really the big thing for us. Again, there will be an extremely extensive vating process. We will make sure that these people are qualified and ready, because as I said, I drop my children off every morning in the Pike County school system, as do several other parents. But until then, Adkins said he is glad deputies will be in Pike County schools. We're all highly concerned with the safety of our students, and we're taking major steps to try to protect them. We certainly appreciate Sheriff Scott and Sheriff's Department for actually helping us with the situation. Currently, there is no timeline for when schools in Pike County could have deputized and armed school staff members. In Pikeville, Chris Anderson, EKB News.


Everybody handles failure differently. People are more persistent, some people are less persistent. How do you guys handle failure? When I fail, I'm like, dude, I gotta get back on the wagon. I gotta freaking keep going.  But I gotta be persistent at the same time. I love being persistent. When someone tells me, no, I'm like, dude, what can I do to turn that into a yes? So you start thinking about it.  Don't accept no.  I'm gonna call less people and work harder or not. So I'm gonna pull one of our sales guys right now. Derek, he's our newest guy. Dee? What's up, brother?  You've been hanging out with the team. Dave, sales director. We do sales training every morning. We do role-playing every morning. How persistent are we? Can I give some nuggets on being persistent, also getting rejected, and how we handle failure? Yeah, absolutely. I think it's key with your persistence to know who you're speaking with and what your audience is, because a lot of people are talking when you're trying to make a sale or working with people, but a lot of people aren't listening. So really honing in on what they're saying, not just thinking of your next response, but figuring out a way to work with what they're giving you.  If they're talking about their family or talking about their goals, incorporate that back into your trial clothes or something like that and really listen to them. Have you ever had someone tell you no, or that they weren't interested, or they didn't want to do it, they didn't want to buy it, but maybe they did it later? Yeah, they told me no, and they were telling me no to the wrong product. So they were one of the products we have, and then it came down to kind of a confidence deal. And so from there, I was able to shift the focus and really work with them and try to find the best products that we offer to help them out. Thanks, Dave. No problem. You can reach an A340 agent. All right, Dave, I want to get Dave real quick, too, though. We talked about a little bit of persistence, talking about the rejection, handling no, what does it really mean? Actually listening. We train our guys to actually listen. Like that's at their pre... How better than listening? Don't tell them. Dave, let's talk about failure. When someone fails, I know we're ridiculously competitive. Like the whole hanging bar channel, I'm like, dude, I'm not... This bothered me. It's going to happen, yeah. How do you handle that kind of stuff? When I get a no, I step back a little bit and I say, is it really a no? Is it that I didn't do what I needed to do? Is it that they don't understand? Because I clearly believe in what I'm saying, and I clearly believe they need what I have for them. So, odds are it's not a no. Maybe it's not right now. Maybe it's... I didn't explain it correctly. Let me step back a little bit. Let's reconnect. Let's figure out what it is that you're interested in and what it is that got us to this conversation. And it's not a no. It's a not right now. It's a not. They don't understand the situation. So I don't ever really hear no. I don't ever really hear no. There's never really a no. It's a miscommunication. I didn't do a good job. We got to figure out how we're going to work together. It's the wrong product. They thought you were going to mention one thing.  Totally. Because they didn't ask the right question. I assumed they were interested in this or I assumed they wanted to hear about that. I wasn't listening. I wasn't asking the right questions. I wasn't really focused on what they're... It doesn't matter what I think. It matters what they think. And so it's never really a no. It's usually a miscommunication or something. Be persistent. The moral of the story, be persistent when you hear no. Be reasonable. Keep going. Don't be reasonable. When failures happen, how do you get back up and overcome those? How good are you at handling rejection? I want you to experience so much freaking rejection this year that you're immune to it in 2019. I used to work with a guy that actually counted the no's. He didn't count the yeses. He didn't celebrate the no's. He counted the no's. Because he knew that if he got eight no's, that next one's going to be a yes. Exactly. It's not about the no's. It's about how you're going to handle these things, how you're going to get past them, how you're going to deal with it, and get to the success. Celebrate the no's. That's what we do here. We can never help in any way. SecureAgeMeter.com and 833-40 AG. We've got a whole team of several rooms here to help you handle rejection. Failure. The word no. The word yes. We are here to help you. All of us. You ever need us?


It's been a busy week on the trade show floor and all you want to do is take a couple of days off But unfortunately your work's not done yet. We're gonna talk about what to do after the trade show is over today Welcome to the pantry whether you attend exhibitions and trade shows as an exhibitor or an attendee There's a lot of follow-up that is required after the trade show to ensure that you're getting a good return on your investment Your investment being time spent on the trade show floor and of course the cost of exhibiting at a trade show So I have some tips and tricks coming up about following up after the trade show for both exhibitors themselves and for attendees as an attendee your ROI on a trade show is really a return on the investment of your time spent on the trade show floor with your different suppliers and vendors You're going to the trade show to learn about new things in the industry new services and products that are out there But if you don't bring that knowledge back to your office and start employing that knowledge into your day-to-day Practices then the return on your time spent on the trade show floor is going to be minimal So here are some things that I would love to see you do in the follow-up after a trade show number one Scan your business cards. I alluded to this in the post about getting ready to go to a trade show It's so important to ensure that the business cards you collect on the trade show floor are In a place where you can find the information easily afterwards. I like to scan my cards into Evernote However, people do use cam card and say great things about cam card if you still use a Rolodex That's fantastic as well But make sure that they're filed away in a place where you can find the information easily now It's day one after the trade show today And if you just don't have time to get those cards scanned not to worry But do what I do perhaps and put a binder clip around all of the cards and even a little sticky note on here that says What trade show you collected these cards at on the off chance? You can't get around to scanning all the cards at least you'll be able to find the card in this stack With the binder clip around it thrown in into one of your desk drawers Tip number two Catalog your notes into your CRM if you don't use a CRM or content relation manager system Maybe even just catalog them into some word document software that you have Getting your notes down does a few things It helps you retain the information from all the vendors that you learned over the week But it's easy then to access and even send to potential clients or colleagues If they need the information that you gathered when you were on the trade show floor so take 20 minutes today and jot all of your notes down into a Document retrieval system to ensure that you can find them easily Tip number three Create some content in the world of social media and every organization having some blogging platform of some sort It's so easy to create valuable content based on the things that you learned on the trade show floor So start creating some content that you can either get out to your customers be it via email or a blog post or a newsletter and little social media soundbites like tweets and Instagram posts Again, it reinforces the information with you and helps you retain the information But now you're seeing is kind of an industry expert because you're retaining all of this new knowledge And you are distributing it to your network So create content with all the information that you found this week Tip number four and this is my favorite one is to reach out to suppliers I know the reverse is usually true and the vendors do some follow-up with you as Their customer after the trade show is over But I encourage you to actually do the opposite and reach out to the vendors first number one Thank them for their time It's very time-consuming for them to be on the trade show floor and it likely cost them and their organization a lot of money So thank them from being on the trade show floor number two It keeps you top of mind with those particular suppliers So if you're in a product or service driven industry that has some financial incentives or promotions coming up When you reach out to them your top of mind so the next time they do have a promotion Perhaps you're one of the select few to receive that promotion number three. It's just good business Call it what you will career connections or social networking Being top of mind with your vendors is just as important as being a top of mind with your colleagues and your industry peers so reach out to them thank them for their time and Stay on top of the information that you receive from them as a trade show exhibitor The things I outlined for the attendees would be very very similar for you as well But there are some subtle differences So I'd love to go over some of the tips and tricks that would be a little bit different if you were an exhibitor versus a trade show attendee Number one and same with attendees Make sure you scan those cards get them into your system the binder clip idea If that's going to work for you over the next couple months don't lose this valuable pack of contact information Tip number two make sure that each of these guys has their own lead in your CRM So assuming that you're tracking down leads and prospects via an electronic content relation manager system Make sure they're in there and you've started a paper trail where you met that person What you talked about the next steps everything make sure it's in your system So that's going to be the time-consuming piece is going through this stack and making sure that all the information as it pertains to That person and the follow-up is in your CRM for the weeks ahead Tip number three Email them so follow up with them via email But the things you share with them in your email look a little bit different than the things perhaps an attendee would share with an exhibitor If number one restate, what's important to that particular client? Chances are you have a roster of services Within your organization, but you probably didn't address all of them with that particular contact So restate what was important to them the things that they found really interesting and valuable about your product or service and Make put it in writing make sure it's down in writing because who knows maybe your attendee didn't take good notes And now they're relying on you to take the good notes and send it to them in this follow-up email Number two let them know what sets you apart from your competition Chances are your competition was also at the same trade show Giving them the same song and dance and now they're see receiving the exact same follow-up email Make sure you set yourself apart from the competition Be it something in your product your service the way you deliver service and value Something that they know that they can remember you by and your booth Potentially by in the weeks ahead after the trade show is over Number three make sure your email has that follow-up action statement be it a follow-up phone call a follow-up email visit Make sure there's an action statement something that the contact needs to react to and let you know That they are aware that you're going to reach out again I did a blog post not too long ago about email tips and tricks and having an action statement is Definitely one of the top things you should have in every single email communication that you craft So those are the follow-up tips for your clients and prospects But there is one more thing that you can do as well as an exhibitor number four create content Chances are you got a lot of feedback from your clients and prospects About things that really work within your organization or perhaps things that don't work This is your chance to create improvements make improvements in your department or Create valuable content for your existing clients and prospects So take all of that feedback Create interesting sound bites emails newsletters get that information out to your existing client database and build on it for your Perspective client database as well the return on investment for you being at the trade show is only as good as your follow-up So, please do take some time in the next couple weeks to ensure that your follow-up is strong with your clients and Prospects and your follow-up is strong with the suppliers that you saw at the trade show For more productivity tips for a hotel and DMO sales professionals check out my website at productivity pantry.com There you can sign up for my newsletter, so you never have to miss a post Thanks for watching and we'll see you next time


Welcome to All Hands Update, I'm Petty Officer Jonathan Pankaw. A new Nev Admin was released outlining the 2015 tax season. Act of Duty Sailors, their dependents and retirees can use the Volunteer Income Tax Assistance or VITA and Electronic Tax Filing or ELF programs free of charge to file their 2015 tax returns. The VITA and ELF programs are managed by Naval Legal Service Command and run by thousands of volunteers fleet-wide to help you file your taxes correctly and save you money. In the 2013 tax year, volunteers for VITA and ELF helped save service members $800,000 in tax preparation fees and provided more than $10 million in tax refunds. Sailors are encouraged to volunteer full or part-time at tax centers around the fleet. For more information on VITA and ELF or to find locations, visit the IRS website.


Hey, this is Brett with Summit Auto and first off I'd like to give a huge shout out to Summit Ford of Beaver Dam for giving me the opportunity to get a video of this brand new 2021 Ford Bronco Sport check them out at SummitAutoFord.com This is a Badlands edition. It's gonna come with the 2-liter turbocharged 4-cylinder dual overhead cam motor which pumps out 245 horsepower It's gonna get you 26 miles per gallon on the highway 21 city and an average of 23 miles per gallon shadow black is the color on this particular Bronco Sport and We shoot all of our videos in 1080p 60 frames per second So if you have HD capabilities on your computer tablet or smartphone device I highly recommend turning them on right now because it is your best way to check out the looks styling and color of the vehicle before seeing it in person Really like the new Bronco Sport here. I think it's going to do really well. It's a nice alternative to the escape It's on the pretty much the same platform same engine and transmission the Badlands package First off you'll notice you get that pretty cool badge on the side here You also get the gray metallic Painted rims. These are 17 inch rims and they have Pirelli scorpion ATR 225 65 r17 tires on here four-wheel disc brakes on the Bronco Sport And you get an all-terrain tread pattern on those tires This thing has right around eight and a half inches of ground clearance On it you can tow up to 2200 pounds with this particular vehicle. This one does have the tow package on it, which we'll check out You get hid headlamps Or i'm sorry led headlamps with the led running lights And you also get led fog lamps. You get the front bumper tow hooks on there and of course the Bronco lettering across the grille That's for your 180 degree front camera I do like the hoods on the Bronco Sports here. They're very horizontal And you can see all the way to the end on the hood, which is pretty important for me when i'm driving and parking And we'll check that out in just a second I'm going to show you the original window sticker here. Feel free to pause this. I'm not going to go through everything Just because there's a lot to go through on here. The one thing I do want to point out the terrain management system With seven different terrain settings. That's pretty cool. You get all the rubberized flooring in here and The 6.5 lcd screen You also get the off-road suspension And the front 180 degree camera the co-pilot co-pilot 360 assist has the sync three eight inch screen with the app link And Get all the safety features right there three or 36 bumper to bumper five year 60 powertrain So this one has the co-pilot co-pilot 360 assist plus Which is 795 395 for the tow package and then the badlands package is $2,595 You get the bno sound system power sunroof reverse sensing system Wireless charge pad dual climate control and remote starter an eight-way power driver seat Total msrp is 37 940 your Miles per gallon Is right there. They do not have this safety rated yet But yeah, feel free to pause that if you wanted to check out everything on there We're going to finish the walk around on the outside and then I'll show you the interior which is Really good looking four-wheel disc brakes on this one Get those backup parking sensors that's included with the blind spot system The led running lamps on the tail lamps here I really like the tailgate. It's very It's flat, but it's it's good looking and everything is nicely centered has the Liftgate you also get the lift glass This is like a hard rubber right here where this is kind of It's hard too, but it's more flexible because it's on the back rest there You get a spare tire, which is nice And that's you know, the full-size spare. It's the same tire that's on the vehicle You do get some lights back here with the little bronco light 110 volt 400 watt max plug-in. You also get a 12 volt power point back here You get these cargo net holders right there And then the other cool thing that this one has is you get these Cargo lamps right there you turn those on those are in the tops of the tailgate here And what's really neat about them they're led and they're adjustable so you can Push them to adjust to wherever you need to see And they kind of stick into place So that's pretty neat Those seats do fold down and they go almost completely flat, which is nice and You also get the flipper glass Which is nice as well if you have like a bike rack on here or you have a boat Camper Whatever hooked up on the hitch you can still get into the back Without having to lift the gate up or disconnect your camper Don't take your bikes off speaking of that hitch 2200 pound capability towing on this vehicle and you do get a four-pin wiring back here LED license plate lights and Yeah You do get the capitalist fuel fill On the vehicle which I like This one has the intelligent access So you just have to the key fob in your pocket and once you touch this handle It'll automatically unlock blind spot monitoring in the mirrors. It does have the door code entry, which um Is a really nice feature as well Now this is the ebony roast leather trim So it's kind of a two-tone you get the black and then the roast brown leather combination The back rest here is suede you get the bronco embossed in that back rest And you get that on both front seats This one has the power sunroof which comes with the badlands package And power windows power locks power mirrors you get that trim Around the handle there the leather on the door here. This is kind of like a soft touch I'm not really sure what material that is. It's kind of a rubber feel to it um, but power windows power locks power mirrors has the bnl premium sound system and When you open the doors you get all the animation on both screens It's pretty cool And those rocks turn into the bronco there, which is awesome And then you get the nighttime sky and the mountains there Auto headlamps on here and fog lamps you get the tilt Telescopic steering wheel you have paddle shifters on the back here and then You have all the technology stuff the lane departure um Lane keep assist it's it's really a cool system You have the forward collision warning. You also have the adaptive cruise control And then it'll actually keep you in your lane It'll adjust the steering wheel to keep you like right in the middle of the lane like the steering wheel as well Everybody's commented on the bronco logo right in the middle there. It's nice and big Leather wrap steering wheel the steering wheel is heated You get the 6.5 inch LCD display You have the digital speedometer compass outside temp all the pertinent information miles to empty on the bottom And i'm sure you can change all of that Um, once again that leather wrap steering wheel is really nice. You got audio controls on there as well as bluetooth controls Comes with the sink three Touchscreen radio has m f m and serious xm radio capabilities. Of course it has the factory navigation system And you also have um your different settings. You have android auto apple carplay capabilities Ford pass connect on here as well um You can change the display And all that good stuff on there. So It's the same radio that's in a lot of the ford vehicle So if you're used to a ford vehicle, you won't have a learning curve jumping into the bronco This is also where your Front camera is you just have to press this button here and that's at 180 degree camera So that's the narrow view you can do the wide view which is pretty cool Which gives you the true 180 degrees And then when you start it up and put it in reverse You Have the dynamic grid lines You have that center line which is lined right up with your receiver hitch So you can get right up to whatever you're going to be hauling And then you hit plus and it goes right over the receiver hitch So you can get hooked up the first time every time without a problem The other cool thing is that you have the wide view for the back as well So you have the 180 back wide view as well. So you can see what's coming from the sides Really cool stuff there And then I'm just going to turn That off so that you always have to check rear seats for occupants So I don't get gassed out here in the picture studio You have the start stop capabilities. You have your your volume controls right there down here your climate controls It includes the dual climate control the heated seats heated steering wheel button And then you have your eight speed automatic transmission right here with a manual mode for those paddle shifters You also have the wireless cell phone charge pad two Chargers down there a usb and a usbc. You have the keyless entry with remote start says bronco on the back Definitely a heavy-duty thick key fob Electronic parking brake and then down here is the select terrain system or the goat modes Go over any terrain type of terrain is what that stands for And what's really cool is when you turn this knob, it'll change the terrain settings in your Front cluster here. So I'll turn That so that you can see when I change the settings what it does. So right now you have normal If you go right you get eco sport mode And slippery mode and when I meant by go right you turn the knob right if you turn the knob left It'll change those As well And then for the badlands package you get mud and ruts And then you also get sand And the rock crawl so the rock crawl and the mud and ruts is what happens When you um get the badlands package get those two options Notice you got the four-wheel drive and the rear diff lock Now if I tried to and it'll automatically put those settings on down here That's your still stability control and this is your trail system so trail control enabled So use set button to set the speed But what's kind of neat is if you Go to like sport mode And you try to put the rear Locker on it'll tell you that you can't do it your differential lock not available So that's pretty cool system really a smart system.  It's a power sunshade Not sure if I like that. I like the more many ones and then the power sunroof Opens like so and it's nice and smooth, which you'd expect from ford That opens up that much And of course you do get your map lights up there. They're pretty bright We'll take a quick look at the back seats and then we'll do one more final walk around on the vehicle So the back seats are trimmed out very similar to the front seats The only difference is you don't get the bronco embossed into the suede back there You do get cup holders right here And you also get the latch child safety system. You get two of those one on each side You get that rubber flooring back here. It does come with another 110 volt 400 watt plug-in back here You get these backrests with the holders for tools or what have you side curtain airbags There's little pouches on the side of the seats too that you can put stuff in So that's kind of a neat little storage area And then these seats do fold down.   I got all the lights on now. So you have the led license plate lights the led tail lamps You get that nice roof rack up there A little bit better headroom in the back than the front and this thing definitely has better headroom than the escape I think it's about like two inches better than the escape You can see those led headlamps running lights and fog lights looks really good and Really nice vehicle I'm pretty impressed with what fort has done on this bronco sport And to see more pictures of broncos you can Go to our website, which is right there www.summitauto.com full pictures and descriptions of every single vehicle from two locations all at summit auto.com And if you'd like to check out more hd videos, you can go to youtube.com slash summit auto Remember to like subscribe and share on this video and all the videos that you see there In fact in a second you will see a link to subscribe to our youtube channel on your left a link to more Ford bronco videos like this one on your right if you have not been to our website On the bottom a link to our website click those check us out and we're super excited To be offering the 2021 Ford bronco sport, especially in shadow black with the badlands package And remember to check us out at summit auto ford.com. Thanks again for checking out the video