Hey, this is Chris Buckley. We just wrapped up another collab talk tweet jam, and I'm here with Mark Jones. Hey Good afternoon for you or evening. Hi everybody. And thanks for a good tweet jam there. Chris. I really enjoyed it Yeah, I think the the comments that I had from quite a few people And I think this every single month was how incredibly fast it just flies by an hour And we're only covering seven questions during that hour, but I mean it just screams past us Yeah, I think a lot of people have a lot of things to say around when it comes to community That's what I found anyway Well, when you're looking down at the screen or you're you're paying attention You're reading what other people are writing and trying to get a comment in via Twitter It just it helps it all fly by very quickly. The topic this month Of course was something near and dear to both of our hearts Is the best practices for organizing community events and that's online as well as in person And you've done both of those things but for people that don't know who you are Maybe you can introduce yourself in some of the events that you've put together. Yes, you're so I'm Mark Jones And I've I've been in SharePoint probably for around about 12 years now And then I got more into the community in about 2013 and I think a lot of you probably remember SP 24 Which is I still have the stickers. Yeah. Yeah, the first 20 I can't believe it's so long ago as well So that was the first 24 hour virtual summit and when we did that I completely got the bug and off that we've spun out club 365 we've got blog sites. We've done I think at last count it was 22 virtual events Well, we've done loads more 24 hour ones, but now we've kind of settled into four a year Which we're calling the club 365 summits. So I'm all about virtual really I have been to in-person events as an attendee, but my speciality is really virtual And I've done both of those and I'm more of the novice on the the virtual events You know where I was very interested in and having participated in quite a few of yours I mean the SP 24 for people that are aware of that event I mean they were you guys were running it like running a television station for a 24 hour period So following the Sun and so I participated like at the beginning of the sessions and then early morning the next day And you guys were all still going and heavily caffeinated and that was a massive undertaking Yeah, they're the most exhausting things to do But they're also a very good buzz and I do like the idea because you can include everybody in the world in that one event But by the end of it, you are absolutely shattered. You're gone. Yep. Yeah indeed Well, let's run through this is the questions that were discussed today kind of get you'll share your thoughts on each of these So the first one is what are your go-to tools for organizing community events? So we can probably break this down into like the the kind of operational tools for virtual events and also the marketing tools operationally to actually run an event we use we actually We've created our entire own conference platform that we run them in just so it's bespoke and it's easy for us to use and Marketing wise we use a platform. So we use active campaign to manage lists We've got a we use a social tool called Sociomonials to actually spread out our social messages along this the different social networks Because it's if you probably agrees really are if you've got one thing you want to say the last thing you want to do He's got post it on Facebook post on Twitter and LinkedIn, right? I'm like a paid Hootsuite user tweet deck There's a number of tools that are out there for like an individual consumer or for teams to go out and do that So yeah, so we use that but I probably say that the most important one for up is is active campaign And for those that don't know active campaign allows you to run Manage an email list effectively So once you get them in the email list you can then send a follow-up email series so it's really important for us and I guess the other important one for us personally is something called WordPress which many people have heard of but we use a Plug-on on plug-in on top of that called fry themes, which is a really really really cool page builder Makes life really easy. So there are kind of main tools We use loads of other things beyond that to do with like paid advertising, etc But they're the main ones who run in the event and get the speakers there. Oh, yes The other one is a guy called Matt Western. I'm sure most of you know He built us the most beautiful speaker on board in processing Paranaut mate Microsoft forms share point in teams So now we managed the whole process of call for speakers and Helen who was on the camera a month while ago She just manages it all and we can see it all into inside of teams Which is awesome because it centralizes everything for awesome. So that's like a team's version of session eyes Yes. Yeah, we've yeah, I've not seen session eyes personally, but yes from what I've heard about it will be the same Yeah, it's pretty it's pretty popular over here is gaining a popularity, but it's and it's a session eyes There's of course the paid version out there if you're doing a Non-profit a free community event you can get the tools for free as well But but like we use for a lot of our community activities that are in person events I mean event bright or we use and pay for meet-up and we use that for our regional community activities here in Utah Yeah, but session eyes And then a lot of these other tools that you've mentioned Well, so the second question I think is really important. This is a hard one when you start talking about marketing So what are the three things an organizer can do to raise awareness of their community event? I Know that's not just three things, but well when we go back to SB 24 days It was really easy to get but we got five and a thousand people registered not spending a penny on ads So we were able to put a message on Facebook put a message on Twitter LinkedIn And we got five and a thousand people registered We did some other things as well like the guys went over to chaplain conference at the time I did a bit of promo there, but it was all done organically free But the thing the thing that's changed three years ago Is Martin Zuckerberg said it's an end to free organic traffic So if you now go post a link on Facebook You're not going to get much traffic from his stall. So we now use we've gone heavily into Facebook ads heavily heavily heavily and we spend an eye watering amount every time on Facebook ads but Then that obviously leads to the question how you pay for those which we can go into if you want But that's our number one is we use Facebook ads and we use Twitter ads during the event because we find that's really easy to Build awareness to say hey be venture any come come come And then things like sociobonials we go to our list because we've obviously got a massive list next we've done so many events So we refresh that way and we ask the speakers as well So we do speaker videos for everybody and we ask the speakers to share the videos on organic traffic themselves But from you know from reasons I've just mentioned That's not as effective as it used to be because obviously Platform doesn't always show these videos, right? Well, that's one you know having a strategy for saturation is smart I think you're doing that the paid advertising Of course, you've got presence in a number of locations. Usually you have your event page You've got blogs blog posts from you as the event organizer as well as the speakers And so help you get the word out there that is going to help even through while I agree with you Organic no longer exists. It's certainly not in the Facebook world But even out in the other social platforms and Twitter and LinkedIn can get lost very quickly But if you have let's say 30 speakers for a full day event And they're all blogging and actively tweeting and posting out on the other social networks and Instagram You're gonna start to break through some of that however no matter what you do Just realize that the end of all that prep all that work You'll still have people that will come to you a day or two after the event and say I had no idea this was happening How did I miss this? Yeah, it's good tonight? It's good in but it's it's it's painful So Christian On the SharePoint Saturday side of things as I know you've done a few of those Do you find the marketing to change over the last two or three years? Yeah, I mean the hard part is it's kind of like you use the example of sp24 When you did that nobody else had really done something like that So it stood out and and so there was a you know a hunger for something like that I mean right now. I think the difficulty I mean certainly you're probably feeling this although you've got momentum and you've got your lists around your events that you're doing like your teams event your multi-day event for example is that you now have like the SharePoint conference was The physical conference canceled. They've partnered with the West Coast U.S. Community team Putting together a two-day event. You have the European collaboration summit that is doing an online event You have every user group that's doing stuff like I've gone from hosting monthly experts For our user group where I'm trying to line them up almost every single week because we're all home So there's this this moon now of online content So that's made it difficult. I think for a lot of user groups Though I've been advocating for a long time. What we've seen is a drop in the physical events even before the The COVID-19 There was a drop in the number of attendees But we saw a lot of growth strong growth in people that were Attending virtually because we would livestream or broadcast and on teams our user group meetings And we get a lot more traffic that way and I was on the community the organizing community. I was trying to Push the rest of the organization to say let's let's stop doing monthly in person Let's do Quarterly at most and then special events like our SharePoint Saturday and let's do everything else digitally And we'll be able to grow it and I think that because of this experience. I think there's more Support for that idea of doing the lesson person Yeah, it's just interesting. I was the main the main interesting point for me I can't imagine ever running an in-person event Digital for me. I find really really hard with everything you need to do. There's the dog fight. Yeah, yeah But so you I've just really interested to see whether actually SharePoint Saturdays and local community events have also changed along with The way virtuals changed as well. Yeah, it's well it I think that there was SharePoint Saturdays is something very unique. Of course, you've had the SPS events org the the website and so You know to be able to brand your event and and follow that pattern There's certain kind of rules to follow has to be free Generally had to be on a Saturday. Well, we've we've rebranded our event here in Utah from SharePoint Saturday, Utah to Microsoft 365 Friday and We doubled our numbers And so one of the things I think that what we've learned over doing it that was our eighth or ninth I can't remember a year of doing those events Is that you need to change it up? You need to listen to you know your attendees and We knew that we needed to expand the base of topics We needed to we did some different things where we had like a 101 workshop That was a half-day workshop. So for people that were brand new to Microsoft 365 and had no hands-on experience They could come and sit through a complete 101 onboarding half-day workshop for free and then go to whatever other sessions that they want so I think we've learned to mix it up and do something different Promotional has been for the same things that the reasons that you've mixed things up and are focusing on paid advertising We've done some paid advertising because we're running the exact same issues Yeah, it's a bit of a nightmare isn't it? Yeah So the third one is any tips for selecting content and or speakers for community events So what here's an example that I thought was important that So we had a lot of people with the answers out of the tweet jam. I posted the comment I said, you know one of the things that we've done and we've had some Some well-known speakers that have been upset about not getting selected our We for our local events our preference is local people Giving opportunities to up-and-comers having said that most experienced speakers that are out on the speaking circuit We'll submit multiple abstracts So that makes it easier for us as an organizer to say well, we've got these local people We're gonna have them on these topics and then in other specialty topics that no one locally has done or yes This big name speaker is recognized for you know that and then build our schedule that way So that's one ways to give preference to local people Yeah, and it's tricky for us in a virtual space because Selecting content is because of COVID-19 and we're getting a lot of events throwing in So we've been in place for two months now and we've kind of had a lot of speakers all pre-approved But now we're seeing other events coming before us that are organized after and they're obviously all online and all virtual And we're seeing duplicate sessions So it's it's a bit of a challenge for us because if you're gonna do a duplicate session a week before a different event Then what's the what's the value coming to our event? So we're finding it we are finding a bit of a challenge at the moment But as regards like selecting speakers for our events We obviously do a lot of pre-record So for those are people that don't know we do pre-record and there's a reason for doing it It's because we did live for years and live is just it's awesome things like this headshots bit Most of the sessions that we like in our space are generally like screen shares And so people need to see high resolution screens and the speakers that no Camtasia are things like the post productions Video production software they do a really really cool job at making really nice videos ahead of time Which you can never do live So what we do is we push out the videos like as they live We've done that all of our conference platform and to be honest We never hide it but people do think that actually is going out live And it means the speaker can join and then the reason I'm saying this to answer this question is Is that if it's on demand? We love people speakers from a personal point of view that can get them into us for a week before so we can Quality check them and help fix them out So that's one one key thing if you're going to do anything like that is the God selecting speakers is that? We also like to do things like We do five days and so we're trying to do trying to bundle everything together either by solution or by technology So for example on global com 2 which is our next one We're doing a whole Azure day for beginners So we're picking some Azure technologies and we're putting those together because we realize that you know It's a five-day event people's attention span is a nightmare to get there's no way on earth We do have some people though But there's no way enough 99% of the people are going to come to our event and watch every single session all five days So we try to be courteous for people's time and we try to put sessions that go well together I will have a teams day will have an Azure day And then last time we had a kind of freelancers day so we're on the Friday And I'm trying to do a bit more of that but that's how we kind of select it is one is has it been done before? Yes or no two is have does the speaker get it in on time? And then three is does the session? Track all fit together nicely right that's you know I like that whole concept and we try to do that at our you know our SPS events and other events That I've tried to organize where it's almost like a learning pathway And so if you're and it doesn't always work out obviously if you got more content I mean I like that idea I've been to a couple larger events where there's been hundreds of speakers where there's almost like a Well, here's an example a couple years back at Ignite one of the things that they I was a community reporter the in Florida and One of the things that they asked from the community reporters is for us to put together kind of a you know What are the sessions you're interested in and there's a few of us that went in and put together Spread across the week said hey if you are really I can't remember who did the project management But said basically if you're a project manager focused Here is a track of topics that I think will really be well positioned for your role And it's harder to do with a smaller event Like a SharePoint Saturday that that kind of tailored experience And so as you say there's an Azure track there might be a power platform track a teams track a SharePoint track You know things like that and then kind of a general special topics in another room We generally have five or six tracks depending you know for for a room But then you only have five or six sessions in a day and people you know inevitably they say Wow, you know for a live event you know a man and there's so many great topics I had to decide you know which to go and do and that's we're coming in and saying well based on your role We think this path across the day might make the most sense And so it's great to be able to provide people with options You do have people that just kind of whether online or in person that just kind of like I don't know what looks good And one of the things I always say as far as selecting what content you're gonna sit in as an attendee Or participate in it if you get five ten minutes in and realize this is not for me leave go to another session That's yeah, it's there you're either it's either free and it's there for you or you're paying for it And it's there for you So don't don't feel like I'm stuck with the selection that I made here You know just yeah, I totally agree you get some people like we did a we had a beginners flow session and flow You've never seen it before not flow power automate you've seen it before power or to make is actually quite complicated Even out the box for a non Person as a come from a programmers background is must be mind-blowing for them So it did begin a session and I thought it was a really nodding beginning session But now we've got quite a few people saying that's too far advanced But you can only go so far can't you it's like these beginners and if you were coming into this It would be perfect for you, but you do need the basic prerequisite Knowledge of a logic you need a logical brain effect to reach pick power or to make the pie I think I do like when when When events they they are you know present of mind to think about that is to ask you hey What are what what is it's not just a level and some sessions some events? They don't even ask the level anymore and you should put on their 100 level which is for beginners 200 which is some knowledge of some Interactive tool 300 which is advanced and then for should be like specialty you're looking at the code You're breaking something fixing something or wiring up a Something you're different. You're you're you're customizing that that solution Yeah, we are trying to do that more and more. It's just it does get tricky because you kind of It's not always your your beginner isn't everybody's begin a session effectively and the speakers begin the session is always the same So we are starting to put labels on there, but we don't really want to totally disappoint. I I think the description is the most important part Exactly, and then just don't be shy about getting up and leaving the room if it's if it's too much for you and go and You know if it's not the right topic the fourth fourth question and this is more of a tactical question So what is your PR and communication strategy with community events? So not so much about the tools as it is like the timing like How many emails is too many emails to send out to your list? Everybody asked that question. I'd love to get your your thoughts. Yeah, we It's a tricky one because our model is and it goes on to the next one Which is around sponsors. We don't really work too heavily with sponsors anymore We used to and our events always used to be about sponsors So obviously you've got costs you need to buy ads for starters You've got production costs you need to raise a seed amount of capital in order to run a decent event and so It's tricky. It's a I was gonna say I was tricky for us from a point of view that When you start off, what was the question? So email is What we do effectively an email is when people register We send them a series of five beginner emails and it's all done in active campaign So you're ready to and then to get you prepared we send you a beginners guide to I think we do somewhere Laura We do something around teams you do some of our automates just to get people prepared so that when they come They don't go and we don't have a beginner session. They don't go. I haven't seen the beginner session I don't understand any of this is too much so we send them that and So that's that big p.m. But the reason I was mentioning the lack of sponsors is we've got a slightly different model because we don't We don't fund it with sponsorships and we'll go on to that the next question So we fund it with the all-access pass and the all-access pass is where you could come along to the event Free a charge of about 20 hours afterwards, but after that we take the sessions down. We make them available on our platform My time and then we also produce a load of ebooks And we pile in previous sessions a load of other goodies and some training and stuff And that allows us to actually sell the you know grays if enough people buy it We're able to cover a cart and so the tricky bit for us And it's the bit that I kind of hate is that you still have to do a bit of a selling job So you want to come on free that everybody's going to come to the event free a charge But at the end of the day you still have to go to the email list two or three times over three months Say look the all-access pass early birds gonna rise. He's gonna rise in price He's gonna rise in price and I kind of cringe saying it but then again I'm also proud of the all-access pass so I kind of enjoy saying it But I know if people aren't ever gonna buy the all-access pass They're just gonna think I'm not another email from these guys. I just want to attend it free And so it's a it's a tricky one I think there was some some commentary on the Tweet Jam of people like you know Not flooding the social channels as well and of course there's it's different I mean you can flood Twitter and no one will notice But you can't do the same frequency and inundate Facebook or or LinkedIn in the same way or Instagram Yeah, they all you it's one of those things the social channels is something you kind of need to do because they will bring Like a little tiny amount of traffic in and certainly the event time I tried to do them Kind of I honestly do think you could probably get away just with Facebook ads and never bother We do in any of the organic traffic stuff. I agree. If anything, I think it's a well with with with marketing Activities in general. It's not so much about like hey, that's the one message. That's convinced me to move across It's the culmination of all of those things and so a lot of those other things is just a reminder a branding reminder Oh, yeah, hey, I'm registered for that and I'm getting excited or I'm getting weary of all the messages that I'm seeing on Twitter it can it can get too much, but The thing that sticks in my head as an event organizer Is I want to do most amazing job for the attendees? I want to bring really good speakers and I want to give them a great platform Sorry do pre-record But the other side is I want to do the best I can for the speakers because the last thing you want to do He's running a big event to promote it The speaker gets really Excited and then there's just people in chat. It's just him. I don't like it I'm embarrassed because speakers like a good audience. So they like to be engaged as well And so yeah, I do what I can and if people call me sometimes they call me a spammer. I'm a spammer Yeah Just on the comments So one of the things that I do love about the pre-recorded model that you follow Because then as that video while I hate listening to myself Talk in a video Being able to participate in the discussion on the side The chat the way that you guys do that is fantastic And so and that's that is a huge advantage to the pre-recorded even for a, you know For any online event running the video and then being able to sit there and Do the Q&A over on the side as it's going and The last event that I did for you guys, I mean I made it clear like hey I'm watching along with all of you and so I was over there on the side You know, hey, I'm gonna address that point here in a minute You know, hey, there was that point that I made that was really smart, you know Yeah, yeah, I'm in the end of the day live. Let's face it live. There's a lag of 20 30 seconds Anyway, so we're not really live and I just find that you waste so much time life Because it's on your machine and you know, like It'll probably go down just now. You've got to come back and it's just it's just Exactly Well, let's jump to question five, which is uh, what is the role of sponsors in your community events? Well Yeah, it's saying it's unstable again, by the way, so apologies if it goes Is it saying it's unstable for you? No, it's just on your side And okay Let's get better internet somewhere but for sponsors for us as I mentioned in the tweet jam that we don't As in two years ago or three years ago. We don't really work with paid sponsors anymore We have started to do trades this time And the reason we don't really work with sponsors because I don't think we can offer the value what they want on Reason for that is I'm not sure if you know about it over there, but gdpr came in The gdpr came in about two months on 18 months ago now Probably two years and you cannot share your data now unless you get every single Sponsor is opted in on the registration form. You literally so in our point metologic sponsor here Your attendee has to say yes, they can market. Yes, they can market. Yes, they can market and so You can imagine everything sponsors were one of the most rally It won't leads effectively and that's what we used to be able to do You used to have a catch all opt in back in the sp24 days and you'd be able to give the leads over You can't really do that anymore So the only thing virtual events. I'm not saying physical physical is totally different Virtual events the only thing we can really offer is brand awareness So we can put a sponsors logo on the registration page We can also we've got the ability to play an advert before the session But the last thing people want to do is what we found is and we've done virtual sponsors booths as well before The last thing people want to do is they're excited about your event They don't want to go somewhere else to read about sponsors product And that's the thing and then also the value you can charge To be honest if you know what you're doing with facebook ads You're far better off just buying any facebook ads campaign as a sponsor rather than sponsoring like ours If leads is what you want, right having said that we are doing a trade this time Where we are offering brand awareness in return if the sponsor can help us promote the event So it's just a friendly trade. There's no contract. No restrictions And so we're only seeing companies like quiz companies are doing an amazing job They're bringing some new ideas for us in it And I think it really adds to the weight even event if you've got some of these big brands actually You know shouting alongside you. No, I agree and I so I mentioned that during the in the tweet jam One of my responses was that You know If you can if it makes sense, but even include in a sponsorship agreement I mean, they're looking for leads. They're looking for new customers that are out of there What you and I both understand and we've done enough of these events whether online or in person That the sponsors that do well It's the ones that are have multiple modes of engaging that start conversations with people It's not just about having your logo up there and then send me a list of people That registered for your event and then I'll go spam them via email. It's where you know people Want to engage with that that sponsor where they're going to get the most value And so as an organizer, it's Figuring out what is the sponsorship offering that's going to provide the best the biggest benefit And that might be like you said it might be bundling with the paid advertising so that they do get the lead gen But it's also more refined more personalized for that that message It's great to have Downloadable information so product information for those sponsors and make it more readily available And I like how you guys do it where you can have You've had sponsors of a track or sponsors even of a of a specific speaker or a topic During an event And so then they go get in there and they can participate again where it makes the most sense if they're participating if they're sponsoring I'm speaking for an hour on microsoft teams governance And there's uh, you know, somebody in there like sharegate has a governance product They want to market they want to sponsor that Session what that means is their logo is up there the whole time I'm never going to bring up and talk about the sponsors because I just I don't do that. That's all educational But in the in the conversation that's happening on the side when it's relevant You know that sharegate person could be on there and they could be like well actually Hey, we do have we have a solution that does this and here's some of the things that we've seen So they're engaging in context in that conversation And the likelihood will be that much greater that somebody will click on stuff And then of course the resources Have something to send to people as well be ready if people wanted more information To give something out as part of that let them read more let them follow up Like I said, we're trying a few more things with the trades this time where you can play the ad before And we'll invite the sponsor to come into the session and you know I'm a little sponsored mention in the chat at the start sponsored mention in a chat at the end and also we'll Outside of the event will also help them promote on our social channels Uh, and potentially we're going to do a rap or p email which says thanks to the sponsors Uh, he's he's they have great offering and check this out. Check that out So we might do something like that as well, but yeah, for me gdp. I've changed everything Which is a bit gutted and he's made it hard, but it's also to be honest made It's made us be more creative And I think for people that can't make the same sessions and can't save I'm really proud of the old access pass and we've never had to do that We just got to ship more Well, the I mean the other benefit of that and and I'll just I'll shill for you Really really quick that is the fact that you do then collect all of those other resources a part of the all access pass It's not just that you're selling entrance into the event is that you're providing those huge bundles of exclusive content That that company There is a compelling reason So you get to the recording so you're you're at the event which you can go and do free You get access to all the recordings afterwards, which you don't just get and then you get all of the ebooks and white papers and and other material that come from those those speakers. So that's That's a pretty compelling bundle Yeah It kind of works out one is one and we we're going to do a little bit more with that in the future because Some of the feedback we've got is that our delivery of the all access pass after the event could be better And we kind of know that so we're building a new environment called fact 365 is Which is where you're going to get all of the the undemand content afterwards That's actually a good segue because the next question number six is if you've conducted a community event postmortem What were your key takeaways? So I know you guys done this because I remember after the first sp24 When there was the big wrap up and some of us in the community where that were speakers Were able to kind of provide some feedback like what worked what didn't work here Do you do that generally after each one of your events? We haven't done recently but the earlier days fact we have done. Yes In the earlier days where we used to do live The the number one takeaway was I couldn't see the session in my country The speed could quality of the session was terrible And that's why we made the big moves to pre-record because we couldn't take it anymore because it's not fair on the speed It's not fair on the attendee either. So that was a big takeaway and Yeah, like Trying to think why I put in a tweet jam now. There was another one as well. What what have you seen yourself in your events? Well, I think you know the there's always a lot of feedback on uh getting the word out there, you know people want to um You know one of the biggest complaints is hey, you know if there were three sessions happening at the same time That I wanted it to participate in Yeah, you know, so what can you do and that that again is another reason why the pre-recorded and making content Um, even if it's only available exclusively to paid people for the 30 days afterwards And then after that maybe push it all out to youtube to promote for you know, the the The event brand going forward There needs to be some exclusivity there But the the other takeaways, um, I mean we get the same stuff that everybody gets So it's the it's the problem with the post event survey Is that either you get the this This glowingly happy That was the best thing i've ever experienced in my life Feedback or you get the it was horrible and I hate you died Um feedback there's nothing in between and there's rarely anything constructive Um, do we don't need to hear about the room was too warm because when you say it's too warm Somebody else was freezing cold The lights were too bright. It was too dark. I mean all those kinds of environmental factors that Are normal and you're just extra whiny about no if there's legitimate feedback like you didn't have Any of these topics I was expecting these or the topics this presenter it didn't match The abstract or you know things like that that make us go and look and say Well, you know what that speaker we thought did all right, but apparently You know and people just dislike this speaker or they pitch their product or services Didn't provide educational content. Yeah, we'll never select them again kind of stuff Or we know for next year, you know here we also want to cover these topics Yeah, and you just think it back about it now one of the things we've had to change is because we're doing four years We're doing global con one two three four and then do the same again next year We can't do beginner sessions every single time because it's just kind of ridiculous because we've already done Power apps beginner session. It doesn't make sense to do one next time So some of the the feedback we get is again why we've tried to fix it with the email series I mentioned is when people come to the next one and it's a bit more of an advanced power app session I'll go well. I don't understand about power apps. Where's the beginner stuff? And like I say you can't keep doing it So the way we've addressed it is we drip the the previous beginner stuff out via email and ask people to watch it And then I think they don't they don't but at least we've got to say we asked you to watch and we have watched it So that's our comeback. So I think for us. Yes, definitely level and pitching of session and Quality of the agenda is something we've had to look at quite closely Right. Are you also doing surveys out in advance to see if there's any topics any subject matter that you've you've missed Yes, it's all beginner It's nearly all beginning. I don't know if it's our audience, but we go out on facebook ads and we do we do survey them People just are beginning in so many of these technologies nowadays.  So that makes sense to me It does it does make a lot of sense, but it's kind of yeah, it's a tricky one And that's why I like five days because you can have a beginner day and you can push out content to them at a time And then they're coding by day five. That's what you're saying Yes, by day five it starts to get a little bit advanced Well, so the last question that we talked about today. So following the community event What steps do you take to keep the community connected? You kind of just said that you're trickling out the content Is there anything else that you do from a community building standpoint? We do quite a lot. So we've got facebook groups and massive for us like our teams group has grown I think it was 10,000 only four weeks ago and it's now 20,000 Wow, there's a lot of beginner on there and it's that's grown massively We tried to moderate the hell out of that but not always easy But that's and the people in that group have been amazing. So like really helped each other out And it's one of the groups are most proud of more more amazing than the microsoft The recently rebranded microsoft 365 community in facebook I know I got beat up a bit for spamming that But but you know, I see what the clarified for those that don't know too if you go out to facebook So I don't participate as much in the teams one honestly Just because I forget that it's there because I use the m 365 community And and I go in there looking for questions because like i'm doing the office hours now That's one thing that it's not specifically tied to an event But we push everybody to go to that m 365 community and we We're just a bunch of mvps that get together every monday at 8 a.m. And 6 p.m. Pacific So we hit, you know, amia and apac And then answered questions and we look to that community to see what questions have been discussed and then we discuss them on that those calls Yeah, um, but what's the membership like in that one? Uh, that's smaller about 3000. Oh, that's a lot smaller. Okay. I need to The biggest one we have is azure, which is 39,000. Wow But the the best one is teams by a country mile That's that's the one where people are really diving in a deep I think it's just the timing and teams have grown but people are really helping each other out Well, that's always the the hard thing. It's like, I mean obviously post an event You send out kind of the follow-up email or email campaigns and and, uh, let people, you know You're doing stuff quarterly now. So you're letting people aware be aware of that for what we're doing for like since we have our Formerly known to SharePoint Saturday, Utah event every February the in-person event But we also have our virtual event, uh, like the azure The global azure event, which is like just about to happen or whatever. I don't I'm on the committee but i'm not Actively participating in that one event, but I help put on like the dev boot camps the the the windows Insiders event every fall And a bunch of these so we're we're trying to Cross promote the many there's 14 different Microsoft related user groups here in northern Utah And so we try to cross promote across those for the physical events Through the webinars and then we promote kind of the next quarterly event that's having here in region So that's what we're doing. We're trying to get better about Coordinating and promoting even if we're not involved if there's a relevant event within the community We're putting our weight and our resources behind like promoting those other activities Whether or not we get that back that help back because some of those user groups They don't help at all with the rest of what what we're doing but It's the benefit of the of the users of the participants to be aware of what's happening in the calendar And so we're trying to set up we call ourselves that we do this under the banner The umbrella organization called the microsoft user group utah mug it and And so we we it's all about cross promoting so we get nothing out of it It just sucks up our time and promoting all the stuff But uh, it helps it because look at you know a rising ocean floats all boats So that's the the idea so that we want we want to see this approved And we want people to be more aware of All of the stuff that's happening outside the community. I love that saying I've never heard that before Yeah, I don't know where it comes from. It's an old one. But yeah, I really like that Rising tide it's a rising tide floats all boats There's a I should use and say it's mine Yeah, there you go. They're quoted. You know Mark Jones Yeah So that's one of the things and then just to recap that label behind me What we're doing is we're trying to make a bit more of a community for people who bought the oil access pass And so we're going to introduce a mobile app and give people a way to a bit of gamification thrown in there Some extra courses to take and certificates. So It's taking a lot of building but we're going to get there with that hopefully this year That's very exciting. Well, looking forward to that. I mean looking forward to that event. Um, So I know that uh, I think the call for speakers is all closed or is it this week But it's still open. Yeah, it's still it's still open. We're still we're up in the air about we're actually thinking about making it Because we're just single track per day. So one track per day We're actually debating over to make it two tracks because we've got loads of session submissions. Yeah. Oh, I've got I've got some quite exciting news from microsoft, which really surprised me actually Hopefully to announce it in the next day or two. Oh, very cool Well mark really appreciate you taking the time to help uh come in to summarize. Thanks for participating in the tweet jam today And uh, thank you. We'll see you uh next week. We're next week next month We're doing the topic is around uh takeaways from that uh community driven post of that that You know sure point conference online community event thing that's happening before yours But we'll do in the tweet jam at the end of may the last day of may and uh, we'd love to have So but thanks a lot Thank you so much and thanks for doing the tweet jam christian. Nice to speak to you. Nice to speak to you


Yes, and that was a D-Cave and he is here telling us more about himself, what he is about, what kind of music he does. Tumjue, Tusiliu, how are you? I'm good. Kupuwebi? Kupuwebi. Kabisa kabisa. Okay, karibu apa kwetu? Ya. Tuna penda wageli? Can you introduce yourself to our people at home? Ya. I go by the name D-Cave, actually D-Cave, that's the short form of it. I do dance on and I have that passion for music. Nga mami upehendam ziki na tambua na ipehendam ma. So what does D-Cave or where did that name come from? Okay, the name came from like actually D-Amenin, the impossible to possible. Like something that I never knew how to do, like music. And no matter the ways, the struggle here, we still gonna make it. Ya, that's how the name is all about. Kib? Kib, it's like the struggle in life. How hard life can be in a certain situation to try to come up with a good thing. We still gonna work on it and improve on it. Yes, okay. So must you want to find a dance hall? Ya, na pigiya dance hall. Buna dance hall? Buna ki anything else? Ya, dance hall is a vibe from back then in 2018-16. Since I was in high school, we shall head those events, we shall listen to more of dance also. Aokina jamai kainu ki na conscience. Why do I feel like we are seeing to to IONZ a concern? Ya niwa onga, tindi wana, wana, wana, wana, wana, wana, wana, wana, wana, wana. Aga ni ota yama luku anani, kina jika, prilbaten, wana, wana, wana, tesa mpa, wana, wana, interstitu kwa geni. Na kumbuka? Ya. Okay, let me watch out for the channel story for now. Na onga kuli za kando. Ya, so my music started in 2018. Nikiwa high school, but siko ile fokasana kwa music. 2018, J.K.A.P.R.E. 2018. Oh, natu Chelsia. Ya, J.K.A.P.R.E. Unless ya sasa wendul kuna skizat J.K.A.P.R.E. Uda jasa sayo time. Ulu kwa nile, bibi sacha di eke tu ile, wuki enda fanki. Wana chile, tu ile doba. Nmingi ya uju edi, slibzadi, yubi anafili ya uju ni J.K.A.P.R.E. nina ni. Mamuru wa mii peyanda, shengi atu. Okay, so that is where the inspiration came from. Ya, the inspiration came from there. So what are some of the challenges you have experienced as you were trying to manuva your talent? The biggest is ile kwa actual to shoot the first video. The first video. You have to do a good thing for the game, for the industry, for the people to love your vibe. So ile kwa tu challenge kia sitana ku record mazuna pata wuna enough cash ya kwa enda studio. Ule msu wuki fanyivi ya ta api siya track, iniz uchangam kia tu mufusheka kid. So that is the hardest part, recording and shooting the video. Yes, okay.  Your first video was spicy, right? Exactly. How was the reception out by your friends and your fans? Actually they were surprised, they didn't even know I can sing.  Any chach boy, na fanya dance hall. So what you had, I get, tika neza dumizi. So now kiki e, beshtam plan ya kani show. Ah, dike, what? Do sing, you guys sing. So I was in the jail, ready nika shoot.  You gonna do it something, you know. So tell us a bit about ready, the song that you just sang. The inspiration ya ke li kwa abi? Now inspiration ya ready. Ili kwa, since most of us shop nile kupigashere, 50, ya. So ready li kam, e maybe ni mingya 2 days, mingya 2 club, baby. E you spot a certain kamship ali. And you are like, wah, okay. Chato vibe, baby.  So how to come with the song. And maybe kade di kyesho ni wika. Certain someone, you know. Ili, akutakosa tu ka certain somewhere. Ka certain someone, somewhere. But it's fine. Ya, it's always good, you know. Okay, so the song is doing well. Ya, ma. So what next after? Actually after reggae, kuna do some big things, man. Za pigata afro dancer. You know, like, drill na kini di dancer. Saunting na iko koge, you know. Like, kitu tu ka kitu utakam tu. Ya, exactly. Kitu tachangam siya mafansbe. Now that you metok a high school, you know. Was it a few years back? What are some of the nicknames. Mulkom na pati ya vitu different. Masani, jakula ni mimi. Give us two. At least to skize ya apaka ribu. Sisi tu na juwazile zake tamo. Chiza spoon, proko ni ita speda. Chiyo ya ita. Speda. Speda. Fun enough ma bo ako sangi spoon anywhere. Anywhere. Fankiyo yote, utakosa vijara o glaspoon. They are always ready to eat. Hafiswa plate, plata. Plata. Ah, interesting. Another one. Za kumbuki hindi na kue. Ah, justi tu na kumbuki. Za kumbuki hindi na kue. Ah, ita 20. I don't know. Mupote. Kwa mimi upote ya? Taka kutumichi. But can people find your music? Mami zik, iku YouTube. Actually, na plotu platforms out here within by Amanda Heavy this week. Andasko dea cave Instagram. YouTube ni dea cave. I changed the way I shoot. Nia dea cave. Fuliake ni dea cave. Atosa, I like it also dea cave. It's easier to pronounce. Dea cave on all platforms. Ya. Okay, so thank you so much for making time to join us. Ya. We hope to see you more. Exactly. Kus we support Kenyan music all the way. Ya. So up next. Any shout out as you went up? Ya, exactly. Big shout out to my sis. Sis Vera Maze. Vera dea girl Instagram. She's my, I don't know. Ule tu ni sapota angumbaa. My bro Kevin. And all my quans, my caves grew. Ule tu ni sapota angumbaa. Big shout out to my sis Vera Maze. Okay, thank you again for coming through. Pleasure. Up next, a dea cave with ready. Ya.


If you really want to bring peace to the world, you have got to attack or tackle militarism. You can't just talk about, you know, if we educate everybody and just give girls a chance, we'll have peace. Those are components of peace, but if we don't look militarism in the face and talk about it and challenge our governments, I mean, the U.S. spends more on the military than all of the countries in the world combined. If we do not tackle that problem, we will never have peace. If we pretend that we're being defended instead of saying, don't build killer robots in my name. Don't build killer robots with my tax dollars. We have to start an honest discussion globally about, you know, why does war happen?  That's what war is. And it's always about power, resources, control. It is not about liberty, etc.


यह जो दूबनी कोई्से टूबार्गत्या है. इस अबनी कोईईईईईईईईईईईई एईईईई और दूबनी अने की यह्ण. कोईईईईईईईईईईईईईईई अयनाी है रैबाना आदी झेईच लुग़र यह जो तेली रहितचवाउ, तो इंट्रस्टी अलेशिय्ज अग जो 2012 है जो प्रवेड ग्रीविंज को भी अटेंट करता है और ख्लख्टिव ग्रीविंज को भी अटेंट करता है. तो इंध्रस्टी अटेशिय्ज अग जो 2012 है और आप प्रवेड ग्रीविंज को भी अटेंट करता है. और कलैक्टिव ग्रीविंज को भी अटेंट करता है. तो सेक्छन 19 गो है जो आप प्रवेड भारगेणिंट से म।ंटलग लक है.Damn bear that there is only one registered trade union in the establishment or a group of establishments that trade unions shall, if it has its members not less than one third of the total number of workmen employed in such establishment or group of establishment upon an application made on this behalf be certified by the registrar of this organization to determine as to which one of such trade unions shall be the collective bargaining agent for the establishment or group. के जहांपर एक से ज़ादा trade unions हैं, वहांपर पोल होगा, और पोल में required, जो voting capacity है, वो गर कोई भी trade unions अहसल कर लेगी, तो फिर registrar उसको declare कर देगा, के वो collective bargaining agent है. अप देखने की बात जी है, के collective bargaining agent तो trade union बन गी, अप trade union के पास कों कों से right सें, अप देली बात के trade union ठाइटल्ड है, तो अंड़ टेख, collective bargaining with the employer or employers on matters connected with employment, नान इंप्लवेंट, the term of employment or the conditions of work other than matters which relates to the enforcement of any right guaranteed or secured to it अर any worker buy or under any law other than this act or any award or settle men. Collective bargaining agent represent all or any of the workmen in any matter or judicial proceedings under this act. Collective bargaining agent my dear students give notice of and declare a strike in accordance with the provisions of this act and my dear students. Collective bargaining agent nominate representatives of workmen on the board of trustees of any welfare institutions or provident funds and of the workers participation fund established under the company's profit workers participation act 1968. Collective bargaining agent may without prejudice to its own position, implied as a party to any procedure under this act to which it is itself a party or any federation of trade union of which it is a member. Hope you have understood the topic collective bargaining agent. Thank you very much indeed.


So, we will do tutorial number 7 now. This is on second law of thermodynamics. The first problem, a Carnot engine operates between two reservoirs at temperatures of T H Kelvin and T C Kelvin. Okay, so let us draw this. There is a reservoir at T H Kelvin and another one is at T C Kelvin, a Carnot engine. That is reversible engine. Reversible engine operates between these two. The work output of the engine, so actually it gets some heat, so let us say it is Q H and rejects some heat, that is Q C and does some work, that is W. Now the work output of the engine is 0.6 times the heat rejected. So we can say that the work output is 0.6 times the heat rejected is Q C. So per cycle, so let us say Q C kilo joules per cycle. Now given that the difference between the temperature, between the difference in temperature between the source and sink, that is T H, source is T H, high temperature reservoir and the T C is the sink temperature. So these are reservoirs basically. So reservoirs means the temperature will be constant. If you extract heat normally from a finite temperature body, that is finite temperature material, then the temperature will decrease. When you reject heat to a say a better material block, then the temperature will increase. But when you say reservoir, then the temperatures will not change. It has huge mass or thermal capacity or we can say that MC, that will be very huge. So for example, a furnace where continuous burning of a fuel and air takes place, the temperature will be always at a very high value, say 1500 Kelvin, something like that. Similarly, the ambient is at say 300 Kelvin, that will be the reservoir at a lower temperature. So the temperature difference between these two reservoirs, T H minus T C is given as 200 degree centigrade. So calculate the source temperature, T H, sink temperature and the thermal efficiency. And this is the Carnot engine. So that is the engine is reversible. Then this means the efficiency, thermal efficiency can be written as 1 minus Q C by Q H equal to 1 minus T C by T H, where both T C and T H are in Kelvin. So this is because the engine is reversible. Now, W from the first law, first law, W sigma W equal to sigma Q for the cycle. Because the Carnot engine operates in a thermodynamic cycle. So what is the W here? W is the heat which is developed by the engine that will be equal to net Q, that is, Q supplied is positive plus minus Q C, which is the Q rejected. So Q H minus Q C. Now W is 0.6 times Q C which is given in the problem. So we can say 1.6 Q C equal to Q H or Q C by Q H equal to Q C by Q H equal to 1 by 1.6. Okay, now from this, basically I can find the thermal efficiency. To find the temperatures we can say Q H by Q C equal to T H by T C for a reversible engine. So this is, we know this, where again we have to stress thus the temperature should be in Kelvin or else it will not, it is not correct. Okay, so temperature should be in Kelvin. So in this case you can say T C by T H equal to 1 by 1.6.  Then this is one equation. Second equation is already given that is T H minus T C equal to 200. So combining these two, I can find T H as 533.33 Kelvin and T C as 333.33 Kelvin. So using these two equations. So using equations 1 and 2, we can get T H and T C values. Now what is thermal efficiency? It will be equal to 1 minus 333.33 divided by 533.33 equal to 0.375. So that is the current efficiency. So a simple problem, there are important concepts here. First one is the first law, sigma W equal to sigma Q. So that will give you this relationship. And for the reversible engine, I can write the ratio of heat transfers to equal to the ratio of the temperatures, corresponding temperatures of the reservoirs where the heat is exchanged. But this temperature should be in Kelvin. Okay, so that is this first problem. The heat engine is used to drive a heat pump. So let us draw a heat engine and the heat pump, HP. A heat engine is used to drive a heat pump. That means the work done by the heat engine is supplied to the heat pump. That is called driving it. So like for example, turbine drives a compressor. The heat transfers from the heat engine and from the heat pump. Okay, from the heat engine. So for example, heat rejected by the heat engine, I will say Q C E. Similarly, the heat rejected by the heat pump, that will be Q, I will say P H. Pumpers, I will say P and H is the heat rejected because this, when the heat is rejected by the pump, this should be rejected to a higher temperature reservoir. So these two are, the, these two heat transfers are used to heat water circulating to radiators of the building. So it is a radiators, radiator of the building. Okay, now efficiency of the heat engine. That means I have one reservoir at say T H and one cold temperature space, from which heat engine takes heat. I will say heat pump takes the heat.  That is Q H is taken by the engine. Q P, P is the pump which takes the heat, Q PC. So some nomenclature we should give. Now efficiency of the engine is given as 0.29 or 29 percentage and COP of the pump, heat pump, heat pump is given as 3.5. Evaluate the ratio of heat transfer to the radiator, water to the heat transfer to the engine. That is what ratio I want, ratio of heat transfer to the radiator. That is Q CE plus Q PH divided by, this is required ratio. Required ratio will be equal to this, divided by the heat transfer to the engine, heat engine. That is Q HE, that is what I want.  So this problem, let us do this. So apply the first law to the engine sigma, Q equal to sigma W. So we can say Q H engine minus Q C engine equal to W. Now W for the pump, for the pump, I can say minus W equal to, because pump receives the work. So heat added is Q PC minus Q PH. So R can say Q PH minus Q PC equal to W. So these are equal, these two are equal. So now efficiency of the engine equal to 1 minus Q CE divided by Q HE equal to 0.29, given. So that implies Q CE divided by Q HE equal to 1 minus 0.29 equal to 0.71. So this is equation 3.  Similarly, please understand that the engine or the heat pump need not be reversible, because nowhere in the problem it is given that they are reversible, correct? It is say it is given that an heat engine, a heat engine and the heat pump, that is it. So that means we should not use the temperature ratio here. Obviously, the temperature ratio also is not, cannot be used because it is not given. Then COP of the heat pump, by definition will be what? For the heat pump, the objective heat transfer is the heat which is rejected by the heat pump. So Q PH divided by, for the heat or energy transfer which costs is W. So that will be the, so we can write this as Q PH divided by W, I can write Q here, HE minus Q CE, but this is given as 3.5. So that means I can say, this is say equation 4. Now there are 4 equations. What we require is this ratio, okay? So I will try to solve this. Now we can say that from COP of heat pump which is equal to, we can write this as Q H Q PH divided by Q H, again I will say or in the terms of this itself we will write first, because we can eliminate pH now. So divided by Q C, Q C is sorry, Q PC, okay, that also we can write. So from this I can write as 1 minus, sorry, 1 divided by, so divide this, so 1 minus Q PC by Q PH. So this is equal to 3.5. That means 1 minus Q PC divided by Q PH will be equal to 1 by 3.5. Or I can say Q PC divided by Q PH will be equal to 0.7143. I can now eliminate this. I want Q PC. So I can write Q PH in terms of Q. So this implies Q PH can be written as Q PC divided by 0.7143, okay. So this is the, this is the relationship between these two heat transfers related to the pump. Now the required ratio, first of all I have to find the Q ratio between the Q PH and Q HE. So we can combine this basically. So 0.29 Q H, that is Q HE equal to, that is the work, correct. See, this is thermal efficiency into work. So the work, now I connect this to work equal to 0.29 thermal efficiency into the heat received by the engine. That will be equal to Q PH minus Q PC, okay. Now this means, this implies Q 0.29 Q HE divided by Q PH, sorry, yeah, PH equal to 1 minus Q PC divided by Q PH, correct. So that, so this is, I am just taking this to the left hand side and dividing both side by Q PH. So now this, from this I get the relationship between Q PH divided by Q HE equal to 1.015. So that means the required ratio will be what? Required ratio is required ratio equal to Q PH plus Q HC divided by Q HE. So that means it will be equal to 1 point because this, the first ratio 1.015 plus second ratio is Q HC by Q HE, correct. That will be what? That is 0.71. That is 1 minus thermal efficiency. So the required ratio will be 1.725. So this problem we can see that there are two engines which are not actually reversible. We want to calculate, but the rejected heat from both heat engine and heat pump are given to radiator. So that total heat divided by the heat received by the engine, that is basically is asked. So this is the procedure. So here first law is applied, then definitions for efficiency and COP are applied since these values are given and we have got the connecting the heat transfer between the engine and the pump. We have got the answer. Third one, a reversible engine operates between two systems at constant temperatures of 800 degrees centigrade and 40 degrees centigrade. So constant temperatures. A reversible heat engine is also given. So what is the first one? 800 degrees centigrade. So I will say 800 plus 273. So 800 plus 273 because writing in Kelvin is important. So this is in Kelvin and this is 40 plus 273. That is 313. A reversible heat engine acts, acts like runs between these two. So receiving some heat and rejecting some heat. Now it also does some work. The engine drives a reversible refrigerator which operates between systems at constant temperature of 40 degrees. So 40 degrees is 313 Kelvin. So there is a reversible refrigerator. So let us say R and so this takes, refrigerator actually takes some, say I will say Q, C, R. Here it is Q, C, E. This is Q, H, E and W. So this is, this is running this. Now in this case, unlike the previous case, both are given as reversible, reversible heat engine and reversible. And now it rejects to 40 degrees. Sorry, this is actually 40 degrees. So it should reject here. It should reject here, Q, R, H. And this is 5 degrees. That is 278 Kelvin. Now it receives heat here, Q, R, C. And this is the W which is given here. But not all the work is given. So that is what is given here. See the heat transferred to the engine, this value is given as 2500 kilowatts. And 30 percent of the work output of the engine is supplied to the refrigerator. So that means I can say here 0.3 W. And 0.7 W comes out of the engine for some other purpose. Only 30 percent is supplied to the refrigerator here. So that you have to understand. If the heat transfer from the refrigerator is used to heat water in the radiator, heat transfer from the refrigerator. That is this. Heat transfer from the refrigerator is Q, R, H. It is used to heat water in the radiator, evaluate the flow rate of radiator water. So that means here there is a radiator connector. What is the flow rate of radiator water? If the temperature of the radiator water increases only by 20 degrees and specific heat of the water is 4.2 kJ per kg Kelvin. Like that the kinetic percentage changes. So this is this scenario which is deputed in this figure here. Now both are reversible. Engine and refrigerator are reversible. And it is given, one data is given, the heat transfer to the engine. Heat transfer to the engine is given. Okay. So Q, H, E equal to 2500 kilowatts or you can say kilojoule per cycle also. Now this, now efficiency of the engine will be equal to, because of the engine is reversible engine, efficiency can be written as 1 minus Tc by Th, which is equal to 1 minus 313 divided by 1073. Note that the temperature should be, even though temperatures are given in degrees integrated, we have to first convert it into Kelvin. So what is thermal efficiency? Thermal efficiency will be equal to 0.7083. Okay, now from this I can find the work developed by the engine. That is the total work developed by the engine is what that will be efficiency of the engine into the heat received by the engine. So this will be equal to 0.7083 into 2500, which is equal to 1770.736 kilowatts. Now 30 percent of this is given to the refrigerators. So what does the work received by the refrigerator? That will be 0.3 times We, which is equal to 0.3 into 1770.736, which is equal to 531.22 kilowatts. So now we have found the heat received by the refrigerator, that is work received by the refrigerator, because that is 30 percent of the work developed by the engine. And work developed by the engine can be found by the efficiency of the engine, which is calculated by using temperature ratios, because the engine is given to be reversible engine. So reversible engine, efficiency is 0.7083, the heat received is given as 2500. So we can find the work developed by the engine. 30 percent of the work is given to the refrigerator, that is this value. Now I can find the COP of the refrigerator. What is that? That will be refrigerator. So that is Q, go to the diagram. The heat objective energy transfer for the refrigerator is the heat, which it receives from the cold space, that is QRC. So QRC divided by WR. Now WR can be written as what? QRC divided by WR can be written as Q, QRH minus QRC. QRH minus QRC. Now this can be written as 1 divided by QRH divided by QRC minus 1. Now refrigerator is reversible. So which implies QRH divided by QRC, the ratio of the heat transfers can be written as the ratio of the temperatures, that is QRC receives, is received by the refrigerator from a space which is at 278 Kelvin. Similarly, QRH is rejected by the refrigerator to a reservoir at 313 Kelvin. So 278, so this is 313 divided by 278. So that means I can substitute and get the value of COP of the refrigerator as 1 divided by 313 divided by 278 minus 1. So what? That will be equal to 7.943. Okay. So now I know WR, correct? So from this equation, I can say COP of the refrigerator equal to 7.943, which is equal to QRC divided by WR. WR is 533.22. Okay, that is what we have calculated here, 531.22. 1.22, which implies QRC will be now equal to 7.943 into 531.22, which is equal to 4219.487 kilowatts. So that is done. And now apply the first law, QH QRH, QRH minus QRC equal to WR. That is the first law. So from this, I can find QRH equal to WR plus QRC, which is equal to 531.22 plus 4219.487, which is equal to 4750.707 kilowatts. So this is the heat, which is rejected by this and by this refrigerator. And this heat transfer from the refrigerator is used to heat water in the radiator. So that means 4750.707, that is QRH will be equal to m dot of water in the radiator Cp of water into delta T. So now delta T is given as 20 degrees centigrade. Cp is given as 4.2 kJ per kg Kelvin. So I want to find this. So this implies the water flow rate to maintain the temperature rise within 20 degrees or at 20 degrees will be equal to 4750.707 divided by Cp is 4.2. So this is in kilowatts. So 4.2 kJ per kg you can use into 20, you can find, write this. So now that will be the mass flow rate of water. When you substitute it, you will get 56.556 kg per second. That is the flow rate of water in the radiator in order to maintain the delta T at 20 degrees. So this is the problem where the engine reversible, both are reversible, engine refrigerated are reversible. Engine drives the reversible refrigerator by supplying 30 percent of the work it has developed. And all the reservoir temperatures are given from which it was easy to find the efficiency and COP. So from that, by reference we have found the other energy sensors.


I knew that I was different. I really, really struggled with the way I looked. And at one point I was in a very dark place. So I'm not just mental. They don't care what you look like. They've given me life and they've given me a purpose. I'm Beth Lewis and I've been helped by Project Calt. Project Calt is funded by the National Lottery. It was a project which we applied for in order to ensure that every person with an additional need could access equine therapy. My disability is called apens syndrome, which is a cranial facial condition. Growing up in these conditions was quite hard. I had a lot of operations. I was bullied for my appearance and my family were also bullied for my appearance. It got worse as a teenager because I was growing up. And as a teenage girl, appearance is quite important and mine wasn't that good. Horses have an ability to interpret our emotions. They can mirror our emotions. They are the most wonderful tool, if you like, to work with people with complex needs. My first memory of Beth is a very quiet and reserved young woman. But it wasn't about developing her horsemanship, her riding skills. It was about tapping in again to Beth, the person, and for her to develop in her wellbeing and confidence again. Before Project Calt, I was really, really down. And at one point I considered not being around. I would never think I would get into riding. I was so nervous and so scared. And then I met Sal, who taught me on a mechanical horse and got me ready to ride. Even though it wasn't a real horse, just the feel of the horse moving just felt breathtaking. I'm so glad I did it. The first time I rode a mouse was last year. It was like getting on a big teddy bear. He gave me a real bounce. We were so happy that I became quite happy. He's not just an Allen one. He's everything. He's my best friend.  I've always been able to communicate with horses a lot better than with people. With horses they taught me how to communicate. They gave me a lot of comfort. If it wasn't for the horses, I wouldn't be able to speak to anybody now. I would like to say to the people that put money on the lottery, thank you so much. You've helped a project which has helped me to become a person called Beth.


Kim was a very jolly. She'd make light of anything. She was always there if you needed help, but she would be very, she'd always crack a joke. You know, Kaylee was, she was, they were like twins, they were like sisters, till she met that certain person. And Kim was your daughter? Yeah. And she was a bit more than your daughter, wasn't she? She was a bit of a best friend. Yeah, well we lived, well we lived so close together, and when she hit teenagers, I tried to treat her like a sister, rather than as a mother and daughter, so that if she had any problems, she could talk to me. Now, you've said to me before, you thought that when Kimberly was born, and Kimberly was coming home, that brought about a change in Kaylee. Oh yes. She suddenly realised she had to choose between him and the baby. I don't think she realised she had to choose completely, but I think she realised what it was to be a mum. Because when she brought that baby up that car, she had a smile on her face. And women know this as the proud look of her mother being in the baby home for the first time. And here there was no sign of him. And for him, the perpetrator, somebody else coming first was the final straw. Oh I think so. Yeah. I think he was jealous because Kaylee was down at the hospital with the baby for 24 hours. She wasn't under his control at that time. Looking back, that's why I think he did it. He cut the cables on the computers and all the fish tank and things like that. My daughter's partner found all this and he told him she had to go to the police. And the social services knew as well because they told her she had to go to the police.  I mean he threatened many a time he was going to burn us all out to come back. Even me. But we all thought it was the bull stalking. Didn't think he really meant it. It's not till after that we found out his past record. So this is a big warning. He's damaged property and he's made everybody anxious isn't he by and the dogs out causing chaos. So on the day of the fire, what happened? Because the baby came home didn't she? The baby came home about 10 past four on a Monday afternoon. I last seen him about quarter to seven because Kim wanted some pillows because the baby couldn't lie flat. I went from there and her partner was coming up with some chips from the chip shop because she had nothing in for them to eat. And that's the last I seen of him until I had a phone. I knocked on my door at quarter to four the next morning to state that Kim's house was on fire. I got dressed, I ran down there which is two minutes away from where I live. And all I seen was my complete road was fire engine after fire engine right the way up to the main road. There was police cars, policemen, there was an ambulance. And all I could see was the windows were black and the smoke was coming out the roof. And I knew in my heart they'd gone. I knew it. If this film is going to be seen by people who run services, leaders in Wales, what would you say to them about what we should do to avoid and to protect families? Well if you've got information on a certain person for whatever reasons that causes concern, let the family know you don't have to go into detail. There's no other exclusion where there's no way that person's allowed near them. And don't go buy books because books are only a guideline, they're not a human being. And everybody is different. Talk to people, ask them how you can help them. But also talk to other agencies. So they're aware and none of this, oh well we didn't know this, we didn't know that. My daughter tried and tried and tried and nobody put her on the right path. Nobody helped to say, well we can do this or we can do that for you. If somebody had said that they could stop, didn't you? Can I just thank you for doing this?  And if they're looking down on you today they must be full of pride really. Well it's all I can do for them. But I just determined to make sure it doesn't have to happen to us. I know I'm realistic, I know it probably will happen. But it shouldn't.


Hello. When the Christchurch Art Gallery opened in 2003, we opened with a very grand audio guide. It was a big production number. It involved the Christchurch Symphony Orchestra and it was more like a radio documentary than an audio guide. You had to see the art in order so it was very much a commentary across the collection. That's how we began. 2005 we switched to a curatorial commentary, beautifully researched and beautifully written, recorded beautifully again by Sam Neal. It was labels read aloud so that's how we had developed by then. But work by work. 2011, we were all set to upgrade ... Sam Neal's stuff was available on iPods that you could borrow from us. 2011, we were all set to upgrade from iPods to iPads and then of course we were closed. We were going to provide the iPads. Between 2011 and 2015 when we weren't there, a lot changed. For one thing, we knew by the end of that period that 86% of our customers actually have a smartphone in their pocket which certainly wasn't the case in 2005 when we began. Civil Defence, who occupied our building for so many months, also left as a legacy a beautiful Wi-Fi system that we never would have probably ... Well, we would have afforded it but we didn't have to. It was a free gift from them and they just left it there so that was cool. We knew when we reopened, during 2011 to 2015, we had a lot of thinking time which is one good thing about an earthquake. We knew that the delivery mechanism wouldn't be something provided by us. It would be something that the people had in their hands already. As far as data capture is concerned, we had a look at beacons and we did a lot of research on beacons. We saw them being used and we thought, yeah, we also went to the trouble of buying one of the ... Is Seb Chan in the room? We went to the trouble of buying one of the Whitney's data capturing pens which you may have seen and we had to fiddle around with that. But the more we thought about the delivery mechanism for our audio, we thought, hang on a minute, we're not a museum. We're an art gallery. You do not, by and large, interact with our art. You just look at it. You do not generally sit on it, ride it, make it go, switch it on, switch it off, watch it move. So anything that stops you looking is naturally to be deprecated. We're talking real reality, not augmented reality or virtual reality. Actually eyeballing the art is we realized the whole point of what we do. So back to the basics. The sort of conversion moment that we had was that we would only deploy audio if somehow there was audio within the work. So we started to look at our opening collection hang, which was hundreds of works, and really look at them hard and say, is there an audio element within that work? We didn't want curators interpreting. We love curators and we love the labels they write and we love their work. But we really wanted the art itself to be the thing that spoke. And so we looked at the works and we saw that a lot of works had a connection with poetry. A lot of them had a connection with music. There was plenty of stuff in the archives of artists actually talking about the work that we were exhibiting. And at this point, I'll just pay you an example. Can we do the one on the left? This is life. The donkey, G.K. Chesterton. When fishes flew and forests walked and figs grew upon thorn, some moment when the moon was blood, then surely I was born, with a monstrous head and sickening cry and ears like errant wings, the devil's walking parody on all four-footed things. The tattered outlaw of the earth, of ancient crooked will, starve, scourge, deride me. I am dumb. I keep my secrets still. Fools. For I also had my hour, one far fierce hour and sweet. There was a shout about my ears and palms before my feet. Now, I don't know whether you did or didn't notice that there are three crosses on the background and the hills.  Absolutely beautiful thing. And it is indeed an illustration to a poem by G.K. Chesterton, who was a man of faith. But I, for one, had never noticed the crosses until the poem indicated palms around my feet. This is the donkey that carried Christ. So there's a whole, I think, new angle if you read the poem, if you know what the poem was. It's a beautiful thing to look at and it has audio within it. Maybe this isn't a breakthrough for you, but it was for us. We'd never really stopped and paused and had the time and the opportunity to ask the question, what is the point of audio in art gallery spaces? I can see that we might just have time for the other one. So the other one I've just chosen to show you, which clearly has audio in it, is this one here. It's called the Queen's Visit and there's a lot of noise going on. And the hole has been cloaked with a mat, a soft firm mat of pine and fur tuck. And then from the corners of that mat up towards the top, the centerpiece, marigolds in great ways going up there called a great cushion of red dailies and on top of that cushion and this goes for both of those things, great crowns in flowers. And now, as a climax to all those emblems, the emblem of all the royal standard has entered the Cathedral Square. And as Her Majesty does come into this Cathedral Square, the Garden City, a welcome of flowers and bells. We can stop there, that's okay. Yeah, you get the idea that, you know, there's noise in that painting, isn't there? There's actual sound in that painting. And there it is, you can now hear it. And you should, if you're someone can scroll down a bit and we need to acknowledge Natonga's sand and vision of course supplied the audio. So we're after them. Obviously, audio and video isn't going to control our exhibition program. Our curators would hardly allow that. But we do want to look at what future works that are going out on display have audio in their soul, so to speak. I'd love to see a whole tour based on poetry. I think that would be very interesting. Or one based on music. So many artists used music to paint by or to inspire them. Bill Hammond, Philip Trustin, blah, blah, blah. And I think that would be a very interesting way. So that's what we've done with audio and I hope you enjoyed it. Thank you.