Okay, we're here in Palo Alto, California with theCUBE Cube Conversation. I'm John Furrier, the founder of SiliconANGLE. I'm joined with Dave Wright, the vice president of Worldwide Solutions Consulting with ServiceNow. Welcome to this CUBE Conversation. Now, great to be here. I mean, fantastic to be in the valley. ServiceNow leader in IT, service management, you guys are taking the next step. One of the main topics is ERP for IT. Talk about what that means in context to the transformation as you guys go to the next level and roll out more stuff. So maybe the easiest way to think about it is the history of the company. So we started out as a platform with an ITSM solution on it.  And over time, we realized that needed to evolve. So we evolved to what we've termed ERP for IT. And that's where we're not just addressing the people who are dealing with the problems that come up in IT, but we're addressing the whole of IT. So people from inception, through project management, right through software development, life cycle, and then all the way to getting applications or infrastructure rolled out and being able to manage, monitor, maintain those applications and the infrastructure. And then we found customers were starting to take the next step themselves. So customers decided that what you do in HR or what you do in facilities or what you do in marketing in terms of linking requests together is exactly the same way that IT manages its infrastructure. So what happened then was people started to use the ability to build applications on the platform. And we're actually now starting to see a migration beyond ERP for IT into what we're calling service relationship management where people are managing the different service relationships between the different business units. So it's an exciting time. Yeah, I mean, it's exciting. Certainly IT is transforming and the investment cycle is coming in huge. People now have money to invest for transformation. You get cloud mobile and social. But IT has cobbled up all these tools over the years. I got a tool for this, I got a tool for that. And it's become cluttered, it's become complex. So can you talk about the dynamics that you guys see out there around the complexity? And certainly when you talk about vendor management, you gotta have some standardization. So I mean, that's a topic that comes up all the time on theCUBE. What is the challenge around one? Is that happening? Is there too many tools out there? Not necessarily a bad thing. A tool for the job is kind of the philosophy we hear but it can be complex and talk about that standard issue. I think one of our philosophies was the legacy systems have kind of been around for a while and grown through acquisition but you never really got any assimilation. So there's two parts to the complexity. The first is people had all these multi-tier platform apps that were trying to hang together and needed to be implemented in separate ways, configured in separate ways. You have massive complex data chains between them doing data transformation. So the fundamental concept behind our architecture was to have a single system of record. So everything sits on one system, sits on one data model with a common code base and then all the functionality that you get, the ability to have orchestrated workflows, the ability to do alerts, escalations. You could build that into any module within the system and it meant that you could not just implement one system and have it in place but you could also deal with upgrades in a much more simpler way than you ever would before. You didn't have to upgrade multiple components. So that's kind of the first element of complexity. The second element is what you were talking about. You've got relationships with MSPs, you've got relationships with different vendors. So people wanted a way where they could compare, contrast different vendors and actually produce a data model that says how well are these vendors performing? So one of the new things we've released now is vendor management, which allows you to look right across from incidents, problems, configuration items and start to map what value you're getting from your vendors and then be able to use that value in negotiations when it comes to contract renewal. Before we talk about the three apps that you guys are announcing, I asked you, you brought this up just earlier, single system of record, what does that mean? I mean, that's, you know, Dave Alante talks about the single version of the truth that kind of kicks around and you know, that's a big issue but define what does single service of system of record mean, what does that mean? So for us it means having everything in one data model. So you imagine whenever you do anything the amount of data that you reuse, so you might have a list of locations that you've got, you've got all the people in the company all the assets in the company. Now typically in legacy systems they're pulled in from various different components. In our system they all sit in one centralized data model. So as soon as you build a new application, if you build a facilities application, you don't need to re-import all the buildings and locations and assets into that, they're already there. As soon as you want to access a file, you just point to that file and the data's there. Okay, so if I just tie this together real quick. The tool sets are complex, they're not going to go away necessarily, you guys are just abstracting away the complexity with a single interface. Yes, correct. And so that's what your secret sauce is. Yeah. That's what you mean by single service. You've got the underlying data model that's got the consistency, but then you've also got the top level consistency. So everyone's using the same UI, everyone's got the ability to use an application without training. Sounds like some sort of catalog might be on topic. But we'll get to that later. Let's get into the apps that you guys are announcing. So there's three apps, vendor performance, resource management, and the third one is the password reset, so talk about what each of those mean. So how about the vendor app? The vendor management side, that's been a challenge people have had for a while, but now it's getting more and more complex as more and more vendors are coming in and you're seeing this layer of abstraction where people are starting to use SaaS based solutions or people are using cloud based solutions. People need a way to understand how those vendors perform. So what vendor management allows you to do is correlate all the different incidents, problems, outages that you've had with a vendor and monitor the SLAs that you get with a vendor. So you can then compare and contrast all your vendors, but you can go back and say to the vendor, you said you were gonna give us this performance. In the past, we've just had your theory on that. Here's what we're seeing. Here's the data. Yeah, here is the data. Okay, how about resource management? I'll say that's on everyone's mind. You wanna know what's going on everywhere and tie that together. How does that fit? So resource management, you've got very complex pools of people that are working together across different applications in IT. Some people are on specific projects. Some people may be doing firefighting with incidents and problems coming up. What this allows you to do is manage the most expensive resource in the company, which is the people. So you can now look across your workforce and see who's being utilized at what points and what availability you've got. So it means you can plan ahead and you can source out capacity for peak periods and get a feel for what people are doing on a day-to-day basis. And the third one is the password reset. What's new in that area? And why is that important? That's what's a reset the password. We've all been there, done that. But why is it a big deal here? Because if you imagine what you do every day, you lose a password somewhere, you go into the system and you say, okay, I'll answer a few questions or I'll validate via SMS or I'll use Capture and type in the wiggly word and that will reset my password. But on an enterprise level, we've never done that. So enterprise is typically people phoning up to get a password reset. And the analysts say that's 20% of calls. So a fifth of your time, just doing something as dull as that. So what it allows you to do is take that whole social aspect and put it on the enterprise. And as you look at the way, we've moved through the different generations of people using IT. So we've gone down to the Gen X, Gen Y digital natives. Now you've got the new layer, the entitlement generation. They're not expecting a system where you phoned up and someone reset your password. They want to do it themselves. I mean, it's a consumer experience. It's the consumerization of IT. I mean- Yeah, you want it to be like Amazon. You want it to be like eBay. You don't want it to be like something stuck in the Aces. David Wright, vice president. Great conversations, a cube conversation. I'll give you the final word. You just put a bumper sticker on the car for this ERP for IT. If you're going driving down the freeway, what's the bumper sticker say? What's the big deal in this announcement for the folks to walk away with? So what this enables you to do is manage the whole of IT in a consistent manner. So you're not just looking at your operations or your development phase. You're looking at the entire lifecycle of any IT asset that you have in the company. Thank you very much. This is a cube conversation live in Silicon Valley. We're happy to have service now here. Thanks so much for your time. We appreciate it. Appreciate it.


This is where our samples used to be. This is whatever we could take off and these are the remnants of it. Various samples were in different stages of processing. Some we had just started. The older samples which had been collected since 2015 had almost reached their last level of checking for their signals. And within this eight months, everything is gone. So a lot of five PhD scholars, I can say, have lost their work. Years, years of work. This is our lab, TL OASL lab. It was built in 2016. A lot of the men had been made by our professors. So this is the only lab in India. And this is the only one in Delhi. So this is a very important lab in this field, earlier in the climate. So we use this for TASL, TL OASL, I mean luminescence dating. This lab essentially belongs to CSRD, which is in the School of Social Sciences. You never find a lab which is so neglected in the entire of JNU. Look at this, like we clean this out by ourselves. And since then, nobody has even made the effort of removing all of this. And these have destroyed samples which we have unfortunately had to throw away after years of processing. I mean, this is it. Like, you know, I couldn't have pictures, do speak more than words. Ever since we made the lab, the C-page in the wall in this lab has been damaged a lot. I mean, we have already requested to repair it. But no reply has been received. And during the lockdown, forcefully we were sent home. After that, we were not allowed to write again and again. So because of the damage, there was no one to take care of it. So the damage was so much. And the samples in it were almost destroyed. And our JNU students also had samples of us. And we also used the universities outside. We have been writing mails since 2015. My professor has been writing mails. We have the records of all of the mails, but just people did not answer at all. I was about to start my OSL sample processing back in March, but then we were notified by the university to go back home. And now it has been over eight months and we still have no access to the lab. Some of my friends, they have sent pictures to me stating the present condition of the lab, the fatal and it has met due to no maintenance at all. I had a complete breakdown because I am a finally a PhD student who is supposed to submit in a few months. After seeing this, I don't see my work going any further. I don't see any timely submission of my thesis to which I have given years of my life. A magnetic separator which separates different constituent materials of a particular sediment. So this we have had to repair on our own because it started rusting because of obvious reasons. If they're not going to answer to our questions, then I don't know what to do. My work is on reconstructing glacial phases and paleo environment in the part of Upper Bias Basin, which is near Solang Valley. So basically what we do is try to reconstruct how the environment or the climate was in the past based on the glacial advances. And for that reason, we need to understand the morphology of the place and from understanding the morphology, we collect the samples. We collect soil samples, we collect rock samples and also we try to collect some carbon samples. And the biggest thing that has the most damage is that the samples that they had were very rare samples. You can't retrieve them now. These samples are above 5000-4000 m height in Himalaya. So it takes a lot of logistical effort to go there. There is a lot of difficult terrain, there is a lot of risk. And a lot of money is needed for that. So I don't know who will be able to fill out the loss and for whom we are becoming accountable. This lab was set up as a part of a consortium where four universities were involved. And it was funded by the Department of Science and Technology, Government of India. So the entire purpose of this lab was to facilitate dating facilities. In March, I left the campus because I was actually forced to leave the campus. Wardens came to my room, wardens and all the security came to my room and they insisted that you leave the campus, mess is going to get closed and no one is going to be there. This is the negligence of the CIRFORCIP JNU administration that has brought our lab to this state. Because after the lockdown, they have made a distinction that we will allow the science students to go to the lab and not to the social sciences. So the nature of our geography study is interdisciplinary. So they have not allowed us to request again and again. And if we go and see now, everything is almost ruined. Who will repair it now? No clear cut reply is coming. So with my own pay, whatever money I was left with my scholarship, I started renting a place. I started buying food which cost me around 15,000 per month. And I waited. I waited till November but writing every day and everything but no one responded. After that, they didn't insist it. And then finally in November, when my slot in IUSC was getting over, I was very desperate. I was in desperate need. So I tried to come in but naturally I couldn't. In December, I just snuck inside the campus with my... Yeah, literally I snuck inside the campus. I was caught by my burdens and everything. Anyways, I said I have to stay. I can't go out. I don't have a place. So they were a little bit sympathetic at that time and they let me stay in my room. When I come inside, the next day when I try to find my samples, I can't find them. So I started cleaning the... Like I started cleaning the lab because there was no maintenance. So when this lockdown was going on, time and again, we had been writing letters to our... I wrote to my chairperson seeking permission that please let me access the lab. But I did not receive a reply. My senior did receive a reply from the registrar where he denied her permission to come in. So there is obviously this science, non-science, artificial non-science, science binary that these people have been playing on. But it's very unfortunate because it's us students who are having to lose it. Our years of research. We have had samples from various different places from Birbal's Honey Institute of Paleoclimat. And we have had samples from us. So like our own thesis samples, they are lost. Four years of processing which we have done. We have been going to the field in the midst of flash floods. Sometimes we can't go to the field. Sometimes we go to the field and bring down the samples. And you don't even know whether your samples are safe inside a lab within JNU. So there's a lot riding on it. Like I do not know whether the administration are aware of the fact that we're not passing our time here. We're doing serious work. And this is about high time you take cognizance of the fact. So when I came back I saw like all is wasted except the rock samples. So right now I have like the pre-processing I told about CRN samples. You can do that in our lab also because it doesn't need because we have all the facilities here. So right now I have to go every day spending my money 60 rupees up, 60 rupees down, 120 rupees plus lunch there and everything. I have to spend money there just because this process takes two months. So that students don't have to face this difficulty in this university. That's why this facility was done here and now we can't use that. And we are again spending money. My scholarship I haven't received it. When I had put in the applications in September I haven't received it. And I was supposed to get money from last November. So I have no money. And then they will then warden comes to my room and like you are from other like you are not from science student. I'm like my lab gets destroyed then what do you expect me to do? You expect me to stay outside? What do you expect? We could probably like take a look inside where we can see some of the effects of the seepage that we are talking about which has taken off the split AC. We run our machine. It's called the Lexic Smart Machine. We date sediments in this machine. We generally have gone as far back until the Quaternary period. But yeah it's extremely useful in studies of the Paleoclimate. I mean the Earth's past climate. And as well as for archaeology. In this lab we basically did processing for three different kind of tests which is exposure dating. Optically stimulated luminescence. And the third one was that we also did sample preparation for AMS dating which is radiocarbon as well. But unfortunately our center CSRD is under social sciences. When the JNU administration had allowed all the science scholars to come and use their labs they did not allow us. So what has happened is that previously we students we were taking care of the lab by ourselves. We were doing the termite treatment wherever necessary. We were putting waterproofing wherever it was necessary. But unfortunately with this entire nine months lockdown in fact the lockdown in JNU has never ended. It's still going on. So in this nine months the lab has not been visited at all. My professor used to come once a month do whatever termite spraying he could. But the damage is far too much. Like to save years and years of PhD work for some. So we are not doing this for ourselves. Because this lab we have already told that this is one of the 12 labs in the country and maybe this is the only lab in Delhi. So it is used by almost many university students and scholars. So what we are doing now is for everyone. Don't think that we are doing this for ourselves. Because in this the samples that have been destroyed are many more scholars destroyed than other institutes. Many old samples have been destroyed. It's not only for us CSRD students but it's for the entire of the nation whoever wants to come and get their samples processed in far lesser money than they would have probably done from other research agencies. So far the other luminescence dating facilities in India are part of research facilities never a part of a university. This is the first time that has this kind of a facility is a part of a university. These are trees growing on top of the lab and which has been allowing seepage inside for the last 4-5 years ever since the lab was established. And if you try to repair the wall right now the entire wall will go. We have had to because of this regional reason and the seepage of the water we have had to lose one of our double distillation plants. This we have replaced by ourselves and no responsibility was claimed then. This is our fume hood. So it's supposed to be very state of the art back in 2016 but this is the condition right now. I've lost our magnetic stirrer and this has entirely happened because if somebody would have had like if there was an inquiry committee like you know who'd like a committee which would be in charge of taking care all of these labs. And I did mention the drawback we are from social sciences. So they are talking about this entire interdisciplinary studies in their education policy but in practicality they don't even have the means to support the existing facilities. I'm associated with TL and OSL lab which has been completely destroyed you know during this lockdown period. I was staying away from the campus and when this lockdown started I was stuck out of the campus with no access to the lab, to the library or any academy resource. Now it's been more than going to be more than nine years my sample has got completely destroyed because it was in the center and I have no resources with me I'll have to go back to the field again to get the samples done and I don't know whether I'll get the exact sample from the same place or not. And if I'm not able to get the sample there is no point of completing or doing my PhD. Thanks to uncovering repaired by ourselves like since nobody's taking responsibility what to do. Okay you don't even know whom to ask the reparations from you keep writing shooting mails to the rector to SCMM to different different people but nobody seems to own up to it and I'll show you the reason why because they've kept whole lot of scrap for the last five years on top of the ceiling and never bothered to clean it. This entire lab is basically an investment exceeding two or two crores but the machineries were under serious threat because of the lack of attention from the JNU administration for the last four to five years when we have been writing emails time and again for proper maintenance of this place but nothing has actually happened. So basically this is where the radioactive strontium 90 gets stored here. These are the condition of the wall it's that multiple trees are growing there and all of this may fall and our centrifuges will be gone our jaw crusher will be gone or everything else that is already being rusted will be gone. So apart from the infrastructural damage there has been so much of time that we spend for each of these samples we spend months after months processing each of these samples and we have had samples from Sagar University we have had our own samples we have had samples from IIT Roorkee we've had samples from Cincinnati from North Carolina all of them which were trusted with us because we work in this lab they're all gone and we are unsettable right now in fact this is not our fault at all like it's completely JNU administration and the mismanagement they have been doing.


Hey, this is Brett and this 2018 Ram 3500 Megacab Short Box Dual Rear Wheel is stock number 13294Z. I am here at Summit Automotive in Fondlack, Wisconsin, your new and used heavy-duty truck and Ram headquarters. This 2018 Ram 3500 has the 6.7-liter Cummins diesel engine. It's paired up with the 6-speed 68 RFE automatic transmission. This truck has been fully-safetyed and inspected by our service shop per the state of Wisconsin inspection process. This one can tow up to 18,460 pounds and has a max payload of 5,496 pounds. Got that information off Ram's tow guide website, it's linked in the description below. Like I said, this truck has been fully-safetyed and inspected by our shop. Has a fresh oil and filter change, all the fluids have been checked and topped off and it is 100% ready to go. I'm going to go all the way around inside underneath, start it up, take a look under the hood and give you the most accurate representation of the truck that I can. Bright white is the color and I shoot all my videos in 4K so if you have HD capabilities turn them on now because it is your best way to check out the quality condition options and cleanliness of the truck before seeing it in person. Going down the driver's side here, the dually tub looks really good, didn't see any major dents or dings on there. Cab and doors are all in fantastic condition as well. Front fender, I didn't see any dents or dings on there. Headlight lenses are nice and clear, if you like the video you can subscribe to my YouTube channel which is youtube.com slash summit auto. Click the bell notifications, you'll get updates on the videos I do each and every day here at Summit. This one comes with the steel rims with the chrome covers and it has brand new Cooper discoverer HTTP tires all the way around, LT 23560 R17s, the size on them and they are brand new, they still have the little wear knobs on them that you can see right there. Frame and underbody is in excellent condition, this truck has been owned its entire life in Texas. That's why it is a Lone Star Edition and has a clean title history, clean car facts, all that good stuff. So really a nice truck, front bumper is in excellent shape, didn't see any dents or dings on there, it does have the front bumper parking sensors. You get the chrome trimmed grille and the hood is in fantastic condition as well. You do get the cab lights up top and the passenger side front fender is in excellent condition too. Passenger side wheel simulator is in nice shape. And as you go down this side of this 2018 Ram 3500, take note of how clean that body is, how reflective and mirror like that paint is. We take these HD videos so if you are far away or even if you're close by and you just cannot make the trip down but you're still interested in purchasing the vehicle you can see the truck, hear the truck and have confidence in the vehicle that you're looking at before you even get here. So when you do get here there's absolutely no surprises and you can make a smart and informed buying decision from wherever you're at. If this video helps you make that buying decision let your salesman know that you saw the video that was helpful and that Brett sent you. Back wheel simulators are in excellent shape as well and these back tires are brand new too. This does have frame is in really nice shape. Looks like it may have had an airlift suspension at one time, does not anymore. Frame and underbody is absolutely perfect as all the remaining factory exhaust and it looks like a truck that is from Texas. Very little to no corrosion and lower rockers are all in really nice shape as well. Comes with some chrome step bars, passenger side dually tubs in pretty nice shape. Coming around to the back rear bumpers in great condition, didn't see any dents or dings on there. Does have the backup parking sensors, full towing package which includes the receiver hitch four pin and seven pin wiring. And that tailgate is absolutely perfect as well. There's a good look at that lone star badge on there. Can only get this truck from Texas brand new. Backflip fold up tonneau cover. And it has a B&W fifth wheel companion hitch back here. Beds in pretty nice shape looks like it has the fifth wheel and goose neck prep package as well. You also get the seven pin wiring back here and LED bed lights. Those LED bed lights are working nicely. That's a really nice hitch. That comes with the truck, backflip tonneau cover. I didn't see any major damage or anything on there. Looks really good. And for full disclosure, this back wheel cover is in nice shape too. Once again, down the rest of the side of the truck looks really good. Does have the fold up tow mirrors. They fold up like so. They're heated, have built in directional signals. They also fold in. Inside the lone star package gives you the gray cloth interior. No rips or tears on the seats. You get the bucket seats in front. They are in very nice shape. Both of these front seats are heated factory floor mats. Has auto headlamps, power windows, locks, and mirrors. And these mirrors are power fold in. I was like showing both sides. So you know that both sides are working properly. Back seats are just as clean as the front seats. No rips or tears. Back here it does have the latch child safety system for any child car seats you may have. Power sliding rear window. These seats fold down two different ways. The first way is that the backrest goes down like so. And then you have a nice area that's contained for storage. There's also storage underneath that bin right there. And then the other way these seats go down is the whole seat folds down really nice and flat. That's super helpful. If you got pets put both sides down, they got a huge place to lay. Or if you even needed to take a nap back here, you could definitely do that. And there's enough room. And then there is that storage bin right there. So two different ways those seats go down. Pretty slick. Has the factory floor mat back here. And the carpeting is in nice shape. Child safety locks on the back doors and the bottoms of the doors all look fantastic. We'll hop inside. Check out the miles, the radio, and everything that this truck has to offer on the interior. You can see that this one has 54,544 miles on it. You get the 7-inch LCD display, digital spinometer, compass, outside temp, time, range to empty. You can change all those corners to read whatever you would like. Has the heated leather wrap steering wheel. That is in fantastic condition. Cruise controls on the right, Bluetooth and information center controls on the left, and audio controls on the back of the steering wheel. Does have the six-speed automatic transmission with the optional tap shift. And it has the UConnect 8.44C radio, AM-FMN series XM radio capabilities. You have your heated seats and heated steering wheel controls there. You can also check out your backup cam or your cargo cam at any time. And they are working nicely. You also have all your different apps on here. It does have projection manager. You can project your cell phone to the screen via Android AutoRap or CarPlay. So while this one doesn't have the factory navigation system, you can project your phone with Waze or Google Maps or some other map navigation system on your phone to the screen. And then it's like you have nav right on the screen. We actually did a demo on an 8.4 with Android Auto. If you want to check that out, that's in the upper right-hand part of the screen. Right here is your turned-out four-wheel drive. Your more tactile climate volume and tune controls. Factory brake controller, heated seats, and heated steering wheel buttons, factory stability control, tow-haul mode, factory exhaust brake, and your front and rear parking sensors are right there. You can turn those off and on. 115-volt, 150-watt plug-in. And the passenger side floor mat and seat are in excellent condition. Smells very clean inside this truck. Headliner is in great shape. You do get map lights right there, power sign, rear window button, and your HomeLink buttons for your garage door security systems and lane systems. You also have assist and SOS buttons in the mirror. I'm going to show you the tire and loading information sticker, as well as the VIN sticker before we start it up here. There is your tire and loading information sticker. And then the VIN sticker, everybody tells me to show these. So I do hope it's helpful. We'll start it up and take a look under the hood. Starts right up. No check engine lights or anything like that. I would personally like to thank you for checking out the video today. And hopefully from this HD video, you've been able to verify the quality condition options and, of course, cleanliness of this truck all the way around inside. Now, under the hood, we have the 6.7 liter Cummins diesel engine base. Very clean runs, very smooth. Once again, this truck has been fully safe and inspected by our service shop. Has a fresh oil and filter change. All the fluids have been checked and topped off. Has six brand new tires.  There's the emission sticker. And this truck is 100% ready to go. I would highly recommend it from a quality and condition standpoint. And to see more pictures of this truck or one of our 550 new and used cars, trucks, SUVs, minivans, wranglers, half tons, three-quarter tons, one tons, you name it. We got to go to that website right there, summitauto.com, full pictures and descriptions of every single vehicle from two locations all at summitauto.com. And if you'd like to check out more HD videos, you can go to youtube.com slash summitauto. Remember to like, subscribe, and share on this video and all the videos that you see there. Click the bell notifications to get updates on the videos I do each and every day here at Summit Automotive. In fact, in a second, you will see a link to subscribe to my YouTube channel and the upper left to link to more Ram 3500 truck videos like this one in the upper right, a link to this vehicle on our website and the lower left in the link to one of our latest YouTube videos in the lower right. Click those, check this out. We're super excited to help you with this Ultra Clean 2018 Ram 3500 Mega Cab Short Box Dewey in bright white clear coat with the Lone Star Edition. Thanks again for checking out the video. Remember to like, subscribe, and share on the YouTube channel, I really appreciate it. Thanks again.