, logiciels, réseaux informatiques, services et contenus en ligne. Il apparaît donc clairement que le numérique regroupe les TIC ainsi que l'ensemble des techniques utilisées dans le traitement et la transmission des informations telles que les télécommunications, internet ou l'informatique. Dès lors, le secteur du numérique désigne le secteur d'activité économique relatif aux TIC à la production et à la vente des produits et services numériques. Il est donc clair que le gouvernement et les postes ont suffisamment de matière à ne pas se mettre à marge de ces paradigmes nouveaux. Il doit donc chacun, dans son périmètre, jouer le rôle catalyseur et de développement d'un monde en pleine mutation. Au niveau du gouvernement, il s'agit de bâtir des politiques et des orientations pour permettre l'appropriation et le bénéfice du numérique par l'ensemble des citoyens. Comme a eu parvenir, je prendrai l'exemple de mon pays. Une loi portant code de poste a été adoptée qui voit donc la création d'une autorité de régulation donc qui régule le secteur. La loi sur la protection des données à caractère personnel et la loi sur le commerce électronique renforçant ainsi les actions sur la lutte contre la cybercriminalité et autres mots de l'économie numérique. La mise en œuvre du vaste programme de gouvernance, pardon, électronique, l'administration santé, e-learning et le programme pour lutter contre la fracture numérique. Le ministre en parlait l'autre jour devant la presse. Il s'agit donc du projet un citoyen, un ordinateur qui correspond à l'accès internet. Dans mon pays également, le secteur a été libéralisé puisque il était défaite. Donc l'autorité de régulation a le rôle de réguler le secteur, de permettre à chacun de jouer son rôle et donc de permettre aussi à l'opérateur historique qui, nous le souhaitons, sera à l'autorité désignée de jouer son rôle dans le sens dans le secteur du service universel. En ce qui concerne cet opérateur, il s'agit pour lui d'appliquer la stratégie postale de l'UPU et celui du ministère tout en étant en ligne avec les évolutions du moment et selon les attentes du marché. Alors, comment cela pourra se faire? Il s'agit d'abord pour la gestion de nos bureaux de les informatiser et donc pour cela, des outils ont été mis à la disposition de tous les outils informatiques, bien sûr, ont été mis à la disposition de l'ensemble de nos bureaux. Il s'agit aussi d'introduire progressivement l'été ici dans le développement des services donc c'est pour cela que nous parlons de postes, de plus en plus de postes numériques. Il s'agit de mettre en place des business units. Nous avons aujourd'hui créé un centre pour le courier hybride. Nous sommes en train de mettre à la disposition de nos clientels de machines à franchir de nouvelles générations. Nous avons un service de courrier express international et domestique aussi. Nous avons mis en ligne un portail de e-commerce qu'on appelle Sandy Shop donc pour y aller pour ceux qui veulent, c'est www.sandleyshop.ci Il s'agit également de développer des partenariats et des alliances avec l'administration, ce que nous appelons la Poste Courcier de l'État et la Poste est au service de l'administration pour être son courcier et nous sommes en passe de conclure un partenariat avec la direction générale des impôts pour distribuer les avis d'imposition. Nous mettons aussi nos bureaux de poste à la disposition des citoyens qui veulent établir des extraits d'actes administratifs, ce que nous appelons CEDAD, service express d'établissement des actes administratifs à distance. Donc ce qui fait que le client n'a pas besoin de se déplacer pour se rendre à son lieu d'innocence pour établir un extrait d'innocence. La Poste aussi est historiquement le tiers de confiance. Donc dans le cadre de tout ce que nous constatons en termes de numérisation, la Poste doit être le pilier numérique et le pilier qui n'essaiera réalité que via donc les outils, les applications, services autour de l'électronique. Les États attendent de la Poste une solution au vaste programme, Iguv, j'ai cité tout à l'heure, on parle de plus en plus de big data concept qui n'est pas une nouvelle, une nouveauté, pardon, pour les postes, car il y a été toujours les manipulateurs et les générateurs de flux d'information. Par exemple, les services citoyens à nos guichets, tout ça constitue des bases de données importants. On parle aussi de cloud et l'internet dans nos bureaux de Poste comme une réponse à la fracture numérique, les messages, les messageries électroniques, le travail collaboratif, donc toute la mutation des services est un levier d'intégration entre les différents services postaux. La Poste aujourd'hui par rapport au e-commerce, la plateforme logistique de distribution est un élément important dans la mesure où elle permet à la Poste d'assurer le dernier kilomètre. Et donc pour cela, l'étendue de notre réseau, nous, était facteur favorisant pour nous. Voilà, je vous remercie. Merci beaucoup. C'est un enveloppe pour vous dire que la Poste est toujours liée au courrier malgré l'évolution. Merci. On sent à vous écrire si jamais. Merci Monsieur Connette, merci. We'll go on now with our next speaker. She's Deputy Inspector General of the United States Postal Service, Tammy Whitcombe. And as such, she leads a team of several hundred employees in an office of Inspector General identifying opportunities for the agency to promote integrity, reduce fraud, waste and abuse and increase efficiency and economy. And prior to her current appointment she serves as the assistant inspector general for audit and before that she worked for the Internet Revenue Service Inspection Service. Tammy, all yours. Thank you. Good afternoon. Thank you for the opportunity to speak today. I want to take just a second at the beginning to explain my office's role because offices of Inspector General are somewhat unique to the United States. We perform an independent oversight role. We conduct audits and research focused on improving the Postal Service's economy and efficiency and we also investigate internal crimes against the Postal Service. Thus my remarks here today do not necessarily reflect the views of the U.S. Postal Service or the U.S. government as a whole. Being trusted is one of the highest compliments you can receive. But it's more than that. In a research paper that we recently published, we found that being trustworthy was among a handful of attributes of the U.S. Postal Service's brand. We also conservatively estimated that the Postal Service would forgo about $3.6 billion a year in financial benefits if it had no discernible brand. Trust is not only good for organizational character, it's good for business. That is certainly informed my office's work. It's an implicit part of our job in the Office of Inspector General to help the U.S. Postal Service hold on to the high degree of trust that has been placed in it by the American public. For seven years in a row, the Postal Service has consistently ranked as the federal agency that is trusted the most to protect our citizens' privacy. Even more than that, the Poneman Institute's 2014 survey, they asked 100,000 participants to name the top five companies they trusted most regarding their privacy. The U.S. Postal Service was named enough times, not only to be the first among federal agencies, but it rated the 10th among all companies and organizations in the entire country. I'm sure that many of your posts have similarly high trust levels. With these points serving as guidelines, we've conducted studies and research and have found that the Postal Service could become even a more trusted intermediary in three broad areas of opportunity in the digital economy. And I'm going to talk about those today just for a minute. Government services, commerce, and serving the underserved. First of all, in government. The Postal Service is already hosting a pilot digital identity program, and it's called the Federal Cloud Credential Exchange, FCCX. It's sort of an online interface that allows citizens to securely access multiple government websites using just a single password. FCCX is kind of a software middleman. It makes access simpler by letting people bring their own credentials from approved external providers and then use them to log into the federal websites. By streamlining digital authentication, FCCX reduces overall government costs and it enhances privacy and simplicity for citizens. So why was the U.S. Postal Service selected to host FCCX? Well, it runs one of the world's largest computer networks and one of the largest email systems. It handles about 4 billion communications annually. So when you combine that with the unique law enforcement resources of the Postal Inspection Service, the Postal Service was ideally situated to support this type of a project. So let's talk about some possible future expansion opportunities for such a digital identity effort. Could this kind of effort be expanded into a new Postal Digital Identity Verification app which could assist with things like processing applications for various licenses or handling requests for vehicle license plate renewals, maybe processing filings for building permits or even guarding against election fraud or providing disaster relief assistance, as we heard from my colleague from Japan. I think I had it too many times. There we go. Commerce is the second area I want to talk about. With an address linking capability, a digital identity verification app, as I spoke of earlier, could also make online transactions more secure. Post could use digital identity verification to reduce security risks and fraud associated with domestic and international peer-to-peer transactions. Another option might be having verified a business's identity and address Post could issue a trust mark, which would be essentially a logo that a seller could display on its website or on other forms of advertising to inspire consumer confidence. Trust marks would not assure merchandise quality, but they could assure the fact that a seller has a legitimate business address and is identifiable. Such a trust mark might even become an international postal standard or could help increase the security of cross-border transactions. How about hybrid and reverse hybrid apps that allow senders and receivers to convert digital documents to physical or physical documents to digital to elevate the value of both types of media? Finally, serving the underserved, if the vast postal infrastructure as we just heard about were enhanced with sensors, it could serve as a platform to collect information that would help citizens provide better service, would help cities provide better services to its citizens and could also help postal service develop maybe a new role as a neighborhood logistics manager. In theory, each component of the physical infrastructure, whether it's a mailbox, a vehicle, a machine or a letter carrier could become a source of new data. This network could be smarter and even more useful providing almost any community monitoring service. What about using postal facilities as neighborhood centers connecting citizens to government and to emerging smart technology services? These neighborhood centers could serve as broadband platforms to bring the digital economy within reach of everyone. They might also serve as easy access points for government services or even convenient places for people to try out emerging technologies. For instance, today it might be 3D printing, but tomorrow who knows what it might be? Could posts also be stronger logistics support centers for citizens that are temporarily or permanently homebound? Since letter carriers have built up trust in the communities that they serve, could they provide present services or important delivery services beyond packages such as dry cleaning, groceries and medicine? Another way posts can help assist people that are currently excluded from the digital economy could be to offer a suite of financial services as we heard on our last panel as many posts already do. So you can see that the possibilities are certainly out there. So many in fact that the transition to the digital realm presents as many opportunities as challenges. It's true that digital services have not yet proven to be especially profitable, but as more people perform more of their daily tasks online, posts cannot afford to not meet the digital needs of customers along with their physical needs or the cost will be instant irrelevance. Talk about unprofitable. So in closing I want to say that the likely winners in the digital economy will be the ones who understand the very definition of trust. What's essentially is to have confidence in someone or something, who they are and what they do. Good character and demonstrated competence these form the very DNA of trust. So as we go forward in this transition, in addition to finding the best ways to transfer trust into the digital economy, we should also be asking, do we have the necessary level of competence to successfully execute? If we don't, how do we get it and how can we get it quickly? I believe the key to meeting these challenges of trust lies not just in great ideas, but more importantly in maximizing a workforce that comes to the job every day with strong character, good judgment, and the ability and desire to effectively use technology to serve the citizens of this world in their ever increasing expectations. Thank you very much. So last speaker now comes from Ecuador. His name is Roberto Cavana Merchan, he's the secretary general from Postal Union of the Americas, Spain, and Portugal. He draws upon decades of extensive international and national experience with the postal sector. He was a general manager responsible for the modernization of the Ecuadorian mail at Correos del Iguador, and also the executive chairman at the same Correos del Iguador. Please, sir. Thank you very much. Well, thank you very much to the UPU for the invitation to participate in this panel, to my colleagues who have given me the word and to all of you for the patience that you will have to listen to me in the next few minutes. I think it's important to begin to review a little the differences ahead and after. What do these photographs tell us? I think they tell us something. The postal sector a long time ago, and not a long time ago, not many years ago, it was managed in a calm sea with speed, at the same pace, probably some more than others, but in a calm sea. Today, in reality, it's the opposite. There is a lot of turbulence, there is a very aggressive internet service, there are aggressive telecommunications, there are drones, there are obviously greater expectations of consumers, there is legal competition, by part of a complete deregulation and we have to do a lot more, but with less. What do we have today? Well, today, there is no money to invest. We have problems because we have to be innovators. We have talked during these two days that we have to be very innovative. We have to fulfill markets of market, month to month, and the picture you see is of a colleague and a email that I'm not going to mention the name, in November, which did not fulfill its quota. It's a bit complicated, because month to month we demand not just to commercialize, but to look for business. And now what do we do? Well, I want to allow myself to read a phrase from Roberto Goizueta that says, all rights imply a responsibility. All opportunity implies an obligation and all possession a duty. Do you know why? Well, my personal criteria because customers have the right to ask for a high quality of service and we have the responsibility to deliver it. We have the opportunity to innovate and change the situation post. Obligar nos a encontrar soluciones de a buscar mas conocimiento y compromiso para ser bien las cosas. Tenemos herramientas que son importantes. La reforma postal, el comercio electrónico, los servicios financieros. En fin, un completo sector postal a nuestra disposición. Bueno, y como lo hacemos? En la reforma postal, perdón, me pasé uno? Si, ahí está. De acuerdo? En la reforma postal tenemos que revisar mucho que no se busca únicamente leyes o no se busca únicamente una regulación postal. Se busca una reforma, una reforma integral completa en la cual los gobiernos participen activamente de la reforma postal. En la cual, la reforma postal sea socializada con todos los sectores del mercado y financieros del país. De otra manera, la situación va a ser muy difícil. Vamos a caminar mucho más complicados. Y por qué tenemos que decir esto? Porque obviamente el sector postal es un elemento clave del desarrollo socio-económico de las naciones. Pues las cifras no nos engañan. Somos el mayor generador de empleo, 5.4 millones. Generamos riqueza con más de 345 billones de dólares y tenemos más de 663,000 oficinas en el mundo. El comercio electrónico lo hemos hablado durante estos dos días y obviamente hay que incrementar la paquetería. Sí, señores, hay que trabajar mucho con lo que es la paquetería, el comercio electrónico, porque las cartas van disminuyendo. Lo hemos oído, repetido, en muchas ocasiones y resulta que las cartas no sabemos cuándo van a desaparecer en un año, 10 años, 50 años. No lo sabemos. Entonces lo que tenemos que dar es calidad de servicios en todos los servicios, incluso en las cartas. Cuando a mí me preguntan cuándo van a desaparecer las cartas, señor Cabana, yo no lo sé. Siempre digo si bien tengo cara de brujo, pues no soy brujo. No tengo una vara mágica, no soy Harry Potter, que me pueda decir cuándo se van a acabar las cartas. Pero también tenemos que hay empresas que se están transformando en logística, en una empresa de logística y también se están transformando en empresas de paquetería. En el comercio electrónico y hemos hablado bastante y escuchamos a Brasil, a Perú, sobre el tema de de comercio electrónico, en el tema también de lo que es exporta fácil, escuchamos ampliamente la importancia de este negocio que es incluyente, que este servicio, perdón, un programa de gobierno incluyente que debemos incursionar según nuestras medidas. Sobre el correo transfronterizo nuestro querido amigo Deepak Chopra me ayudó muchísimo con su presentación porque habló ampliamente de las necesidades de tener un correo transfronterizo serio, bueno, y recuerdo la necesidad de tener para aquello tecnología, accesibilidad y por sobre todo que sea sostenible. Sobre los servicios financieros hace momento escuchábamos muchísimo sobre ello y es importante para nosotros las transferencias de dinero por apoyo de los migrantes le escuchábamos en el panel anterior la banca postal existe banque existe correos que ya tienen este servicio Brasil, Francia, Italia, próximamente Portugal en el mes de noviembre sin mi memoria no me sin grata en la cual aprendamos de ellos no le tengamos miedo a los a aprender los éxitos y también los revises que han tenido los compañeros pero eso sí analicemos abiertamente e internamente las posibilidades de nuestro correo para incursionar en un tipo de negocio así. Sobre los servicios postales es interesante conversar como por ejemplo que son los tradicionales pero también puede ser innovadores un correo de la región creó los sobres de embalaje postal en la cual conversaron con municipios que permitían poner la publicidad de cada una de sus ciudades y eso regalarlo a los clientes de los correos cuando ellos se acercaban y no tenían como enviar en ese momento con un sobre los correos regalaban el sobre de embalaje postal y hacían turismo al mismo tiempo no le tengamos miedo a las alianzas estratégicas con cooperativas de transporte público aerolíneas y con las empresas privadas bueno y ahora que hacemos señores ya no hay tiempo que perder definitivamente la tecnología avanza a pasos agigantados y nosotros no nos podemos quedar en la retaguardia tenemos que ser correos de vanguardia en la región se habla mucho de cambiar la imagen y trabajamos muchísimo en buscar cambiar la imagen de los correos con el menor costo posible haciendo entrevista boletines de prensa utilizando incluso las cajas que se envían de los correos para tener mayor posibilidad de publicidad claves que tenemos para el futuro una buena gobernanza del sector la calidad del servicio y diversificación de los productos la incorporación de la tecnología y trabajar con UPU las regiones las uniones restringidas como elemento integrador para el desarrollo postal que hacemos desde la UPU de la UPAP pues desde la UPAP nosotros damos apoyo a los gobiernos para los procesos de reforma que son importantísimos para nosotros no podemos trabajar de forma aislada tenemos que trabajar de una forma íntegra con los gobiernos también trabajamos con el proyecto Cimiento un proyecto que nació propiamente de la UPAP para mejorar la calidad del servicio en el servicio EMS le damos seguimiento durante un año de tal manera en que ya los resultados los tenemos tangibles hay correos que estaban hasta hace un año atrás en el puesto 167 y hoy en día están en el puesto 77 y otros en mucho mejor posición sensibilizamos a los gobiernos del sector postal qué importante para nosotros es trabajar directamente con los gobiernos para sensibilizarlos que somos apoyo para ellos trabajamos en proyectos regionales como el desarrollo de la cadena logística impulsamos el certificado de seguridad postal como bien mencionaba nuestra compañera la importancia de tener seguridad en el sector postal porque personalmente para mí no existe correos si no hay seguridad trabajamos también con correos y aduanas trabajamos con el programa es portafácil que es insisto un programa incluyente sumamente importante para la región y por qué no decirlo para el mundo trabajamos con transferencias dinero y nosotros buscamos fuentes de financiamiento obviamente sin rembolso para poder promocionar nuestros proyectos para concluir pregunto yo hay que hacer negocios postales con agilidad pues sí tenemos no simplemente que buscar comercialización postal tenemos que buscar negocios postales pero el servicio postal también tenemos que recordar que tiene una sinergia enorme en la cual cuando un correo desarrollado envía su correspondencia a un correo en desarrollo y el mismo correo en desarrollo no tiene la tecnología y no tiene los elementos para salir adelante de forma general el correo será catalogado y calificado como malo ya no tenemos tiempo que perder el tiempo de cambio es ahora no hay un mañana y depende de nosotros de las decisiones que tovemos aquí en cara al congreso de estambul para cambiar las cosas los invito pues a que junto formemos una cruzada por un nuevo sector postal dinámico importante con más servicios con innovación y una altísima no una alta una altísima calidad de servicios muchísimas gracias thank you very much that was brilliant thank you so I think before before I ask anything I think I'll go to the floor this time and if I recall correctly le burkin infaso voulait intervenir tout à l'heure mais n'a pas eu l'opportunité de le fin est-ce que son représentant sa représentante est dans la sainte et souhaite le faire désormais non pas de burkin infaso bon est-ce que les questions is there any question from the floor anyone wishing to add anything to Dominican Republic please sir si el señor cabana est yes please I'm sorry I think I was addressed to you yes sir I'm going to a one of the retos que tuvimos que enfrentar en la secretaría general es trabajar justamente con los gobiernos unir a los gobiernos con los correos para tratar de salir adelante en todo y cada uno de los proyectos que son necesarios dinamizar a los correos en muchos temas en el tema tecnológico porque en ocasiones tenemos proyectos que quieren ser aterrizados sin antes haber despegado el trabajo del proyecto de correos de comercio electrónico puede ser importante de entrada pero si no tiene hacia atrás una tecnología una plataforma tecnológica de primera servicios de primera entrega se va a caer de manera inmediata y obviamente trabajar con los correos y los gobiernos apoyando esta clase de proyectos nos ha salido fue un reto bastante complicado porque los gobiernos en la región de la UPI estaban muy separados de lo que es el sector postal pero en este momento ya después de un año de trabajo tenemos mucho dinamismo con ellos thank you very much Garnier question je donne la parole a la Côte d'Ivoire alors vous avez une minute pour poser la question ou faire votre statement parce que vous êtes le président de cette conférence et nous avons terriblement de retour donc on nous demande de faire très vite donc une minute pour poser la question et une minute pour répondre voilà merci merci monsieur le modérateur je pense que on va être aussi bref comme demandé alors je voudrais remercier tous les intervenants pour la qualité des exposés et principalement monsieur de l'UPEP j'ai noté pendant toutes les présentations qu'il y a un bon listing de de quelques innovations de quelques solutions dans lesquelles il faudra s'embarquer mais je pense qu'il faut regarder où il faut donner un chapitre aussi à la question de la promesse client parce qu'en réalité le marché aussi bien les gouvernements les clients enfin tous ceux qui constituent l'écosystème ne nous demandent pas des sorties de solutions d'innovation parce que c'est évident déjà pour le marché ce qu'on nous demande c'est de nous engager à respecter la promesse client donc les postes ici présent aussi attendent beaucoup de contributions pour que nous puissions améliorer la qualité des services et surtout respecter la promesse client merci Merci de cette remarque je ne suis pas certain effectivement qu'elle engendre une réponse je crois que c'est plein de bon sens je vous remercie d'avoir pris la parole pour cela Dear panelists, thank you very much for participating in this panel unfortunately the time is really really really running fast and we have another panel and some guys I think have catch a plane so thank you very much for your time and for your expertise and have a safe return home thank you one more thing before we go on just a quick question actually this is a technical problem we have we're missing a microphone so I think Ambassador Lacy left with his microphone so if anyone sees Ambassador Lacy or anyone sees a microphone you know just wondering around it's surely missed and we appreciate to have it back so thank you so we'll ask the next four panelists to please step on stage namely Monsieur le Ministre Connais Mr Jennings Mr Cliva Killa and Mr Guzman as well please step on stage so that we can fix your microphone and then we can start right away thank you Jennings oh yeah yeah that'd be perfect I will try thank you yes you are I made the announcement ok so I'll wait for him I'll wait for him ok you give me the go ok I'll wait for you yes Mrs Mohamed do you hear me yes we do hello there well good so you're with us so we can start then good we'll formally start then third panel now and last one and we're going to be talking about essential components for the global economy and sustainable development in the current international context in the global postal network universal and resilient being a major and important tool to support the objectives of sustainable development at the national and global level in the three dimensions economic, of course, but also social and environmental the different panelists of this panel will examine how the U.P.U., its members and the postal sector can contribute to the development program of the United Nations of the economy, of the society and of course of all the citizens of the world we have different speakers and one of the speakers we have as you heard and witnessed is live with us but from New York Mrs Amina Mohamed she's the UN Secretary General Special Advisor on post 2015 development planning she was previously Senior Special Assistant to the President of Nigeria on the Millennium Development Goals after serving three presidents in 2005 she was charged with the coordination of the debt relief funds a one billion per annum towards the achievement of millennium development goals in Nigeria Mrs Mohamed served as a coordinator also of the Task Force on Gender and Education for the United Nations Millenium Project so now Mrs Mohamed I'm not going to say the floor is yours as you're quite away from us but the microphone is yours and we are all ears to listen to you Thank you very much and my appreciation for being invited to participate in this really interesting discussion with the UPU and our fellow panellists so good morning from New York we are of course 15 years down the road from when we had the first opportunity of using the MDGs as the first set of goals to really try to bring together an anti-poverty push over 15 years and here on in we have mixed results the glass is half full, half empty I certainly spent a great deal of my life at the country level trying to address the MDGs so we will regard them today as unfinished business but successful in that we are debating the new framework for another set of goals this time for sustainable development and two and a half years ago member states did make another difference in the way in which we at the United Nations approached shaping the new agenda and that was by taking the lead that 193 of our member states would fashion and shape out what would be the successor we've witnessed over the last year and a half member states in two processes one around the next set of sustainable development goals produce a set of 17 goals and 169 targets in really the most inclusive discussion that we've had from governments to external stakeholders in business, civil society our academics and I think really an agenda today that shows is owned is responsive and representative of the many challenges that we all face but better still what we've done is add another conversation to this and that is how would we produce means of implementation for this what would we agree and therefore the second process which is the financing for development is also in play in fact as we speak now we have our member states negotiating the first zero draft of that part of the process to see how they would engage with making sure that at the end of this agenda we have the means of implementation it's I think critical to underscore here that many of the challenges in the existing agenda still remain however they are exacerbated by new situations and in particular the issues of unemployment of migration of conflict and all of these are really reflected in how these goals ought to address it but it is a new narrative it is a new way of us addressing development of the country that is not incremental that is universal and about everyone but it is also about an integrated approach where we are not taking the agenda of a minister of development to the cabinet table but we are saying that the transformation of economies in fact the results we are looking for are in the social agenda and on the environmental agenda an integrated whole environmental, economic and social so this really does bring in many more stakeholders it brings challenges of how we will look at ourselves as institutions, as individuals as experts in trying to make ourselves fit for purpose on this agenda. We see here that in many cases finishing off the social agenda and human well-being cannot be done without us taking an integral look at how the economy itself will be geared towards addressing this and that when we do that, when we grow our economies we are looking at the environment and some of the technologies that we need to make sure that we do less harm and that we really do deal with a new way of the demands that we make in terms of our consumption and production. We are in fact looking for a more sustainable path. We are also looking for investments in sustainable development that are irreversible and I think that we have learned from the MDGs that anything that we do incrementally that addresses only part of the problem really does come unstuck and perhaps one of the most vivid responses to this has been the challenges that we dealt with for instance on the health agenda with Ebola in Africa where really addressing just health issues around child mortality and maternal mortality did not go deep enough into looking at the systems that we need to respond to health as a whole from the local level all the way through to tertiary care and I think this agenda really does try to say that in all its ways. The narrative certainly has changed. Where are we today? This year we will address these three issues. The set of goals that we hope we will have approved by the member states is of implementation but also make a very strong attempt to get a meaningful agreement on the climate change in December in Paris and I think it is important that these three issues that we speak about addressing a more sustainable path to development the means of implementation in unlocking resources and that means really looking innovatively at what else can we do to bring from billions to the trillions that we will need all hands and deck for this and how do we get an agreement on climate change where from the country level we are making commitments to greening and having a sustainable path. So this is a year of definitely big, big actions that we want to take and we want to approve. How then do we look at a key stakeholder like the postal sector in this, the relevance and the implementation of your role as you look at your strategy. Certainly here we know that it is key that we look at the means of implementation for this. We see that with more than one billion people who have accounts in the post office it is the second largest contribution to financial inclusion and this is an important part of this agenda is that the inequality aspect of this making sure that we include everyone regardless of where they are coming from or who they are needs to learn lessons from those that have been involved with this but for which we have the greater challenge of going to scale versus the gender meaning just that and I think that here the nature of the multi stakeholders involved and of the experiences that you've had within countries across countries globally in bringing together excluded groups and populations particularly young people and women will play a big role in the means of implementation and therefore what happens come January is at the country level how do we bring together our constituencies within the UN system new stakeholders to implement this big agenda we will be looking at how we access information again you have been one of the vehicles that has cut across all those barriers in providing that but how can you become a much more integral part and substantively that information that we're carrying reinforcing the agents of change and those decision makers that will be found in different parts of government of parliament and certainly of our communities in reducing the cost of access to many of these facilities there has been much discussion on this and the current financing for development and in particular when we have spoken about remittances and the value that that will bring both in a global context and how to do that and where we would find the most advantage coming from in terms of the possibilities solutions we need I think we know the what, the how and the how as it represents different regions in the world who have a different level of being able to address this different sets of priorities different regulations and policy frameworks that need to come together to make this happen so it is quite clear that inclusion is going to be a big part of this new agenda of international inclusion social and economic inclusion and I believe that the UPU will be in a good place as you think through being fit for purpose for this how will you engage with the UN system that we become the facilitators of ensuring that this new agenda is an integral part of what countries visions and plans will integrate how can we then lend from your toolkit and broaden it make it usable and accessible for many more new players that will come into this it is really an exciting moment right now I think there are many who are thinking we do have a big sense of what's coming down the road the 17 goals that we have will be the ingredients that we use for this new agenda we have yet to finish really fashioning out the means of implementation as I heard in the session before the digital divide really being closed but the role of technologies in all of this as a means of implementation bringing that to the fore and using that much more effectively to bring these different stakeholders together it's a clearly exciting because it is the first time that we can in this generation end poverty it's also the first time that we can really come together to see that we have a meaningful agreement with climate change and we bridge the conversation the sustainable development is the overarching narrative that we need to achieve both the eradication of poverty and certainly the climate change deal that we need going forward UPU does have a big role to play here I think in the strategy of what you've learned so far in addressing the MDGs but in a much bigger more integrated agenda bringing the role of your your partners in this to participate in this discussion and I hope to continue to engage all the way through to the end of this year when we should have three very important outcomes for the next 15 years thank you well thank you well thank you Miss Mohamed for this presentation I'll ask you a quick question now because I think you have other meetings to attend according to what ways do you think you can engage in the post 2015 Dil Lopman agenda I think they already have been we have seen quite an incredible engagement both at the level of the United Nations and in the different negotiating processes that we've had here but also internally within the technical support team that has brought on expertise to inform much of the how I think going forward is to continue to bridge what is happening here in New York with what is happening at the country level I think that we're not quite there yet in understanding what it is that is going to come through the door come post come January 2016 so I think it would be essential for you to engage again with the stakeholders at the country level and discuss the implications of this agenda going forward I think it's really important that we get a conversation going at the country level really noting the different levels that we are all at not everyone has got the same situation not everyone has access to the same level of expertise institutions and certainly players and so to come bring that multi-stakeholder grouping together and using the platforms of the UN that this has already begun with bringing together as I said business bringing together different stakeholders in civil society as we see what would be an implementation plan what would it look like please let's underscore the importance of the transition this is a really big agenda it will require a lot of capacity building a lot of facilitation and tools to address an integrated approach to this so we do see that over the next two to five years a real deepening of this but to start as we would say yesterday what are the implications of this new agenda with your partners broadening that base at the country level this is where we really need to make the connection so we don't repeat the mistakes of bringing a prescription from New York but rather that this is a part of what we have engaged in and we can hit the ground running well thank you very much for this precision have a great day in New York I think you won't be able to stay with us thank you very much we will continue this discussion now the minister of the post and the technology of information and communication of Côte d'Ivoire, Bruno Cavagnier knows a long experience in the field of post and telecommunications since before occupying this post he was director of the regulatory affairs of the AMA zone Africa, Middle East and Asia for France Telecom, sector telecommunications the director of the audits of finance France Telecom the general director of Côte d'Ivoire of telecom, sector telecommunications the president of this conference thank you thank you hello everyone the sustainable development has become an essential element of post development the constant that we all have heard since this morning it allows to improve the relations with the partners, to create new markets to better respond to customers' expectations to respect the preservation of the territory on which our activities are exercised to ensure the management of our employees to make public awareness on the social and environmental causes sustainable development also perceived as the old economy of innovation and profitability for our posts since the Congress of Dois in 2012 a certain number of actions have been committed on the next problems primarily the environment the actions of the UPU such as the exchange of good practices the annual inventory of gas emissions in the post sector efforts to achieve the climate neutrality of the UPU international office and the cooperation with the United Nations so the United Nations program for the environment and the organization of the international civil aviation must be strengthened the second problem is more social social matter it is necessary to continue the campaign of sensitization in terms of contamination of certain diseases for example the VIH or today the Ebola and of course to extend this procedure to the non-transmissible diseases to continue the implementation of action plans made by the international organization of the work and the UPU in the context of the promotion of the integration of employment and the descent work it is our posts of responsible actors more of the sensitization and social dialogue mainly to allow their employees often very many and to allow their clients even more many to be in better health it is in general the ambition that all citizen companies are given and I think it is good that our posts are considered as such but the problem on which I would insist the most is that of the economy the third problem must be the first concern of our posts of become companies or business posts our posts must be viable to re-establish their activities to be the top of economic development of our countries and to create jobs in terms of environment we must certainly put forward a policy of purchase offer of products financially and socially responsible such as microcredit financial services affordable etc but we must make sure that each of these actions each of these points each of these activities whatever their destination whatever their beneficiary remains profitable continue to generate value for our companies this will contribute without any doubt to make our posts economic actors both attentive to their environment but also full economic actors once we have presented these good intentions which are very likely to be translated by a large number of acting actors of our countries in particular countries of the north we can legitimately question the relevance of these actions for our countries in poorer development and as he said higher priority which are other priority which are more directed towards the economy I specify here that my point of view is without pretension it is constructive I try to have a look both lucid and pragmatic on these questions which are often treated in a too philosophical way naturally these questions of sustainable development concern all of us I consider that we are on the same boat and each hole in the boat concerns each one of us in the same way but in a developing country the contribution of posts is above all expected I indicated it earlier to the economy it is the same goal that we assign to the technology this last must be to the service of the rest of the society and the economic actors mainly in the view of creating value and wealth and to contribute to create jobs this is why our propositions are pragmatic basic, some even say too low at the earth it is especially the use of post offices for example cyber community centers this is what we decided to do the use of post networks for the benefit of PMEPMI even of special economic actors for example farmers for example artisans the use of post offices in the view of increasing financial inclusion and raising the rate of banking this was long treated in a panel earlier we must know that in the majority of our countries less than 10% of the population have access to banking services as you can see we will record in this moment about 8 billion francs per day of transactions on electronic networks 8 billion is about 12 million euros per day of transactions or more than 4 billion euros per year this service was really launched 2-3 years ago and today it concerns almost a quarter of the base of our country's customers so you can see the potential when the 22 million subscribers to the mobile phone of Côte d'Ivoire today will really start using this service 22 million subscribers to the mobile phone on 23 million people this makes a lot of banking which you can see right away takes a leap the use of post offices also for providing to the administrative service population Director General of the Post we are working on the numbering of the supply in the next 2 years of 300 services that we call informational to give information of the state or government to the population and of 200 transactional services so demand and interactive communication with the population we also use post services for the information the awareness of the population especially the prevention against certain HIV diseases and Ebola to conclude I would like to say that obviously we salute the implementation of the carbon fund which is intended to promote the development of more respectful services of nature and before good hope that this fund will reduce by the developing countries certain actions are to be saluted and I take this opportunity to mention that there is a post that today free products from the first necessities to poor women in China but products that have been collected by donors in Chile there is an organization of Christmas presents to children of small actions but which have an extremely important social goal I also salute the extension of the action of some developed countries towards developing countries this is the case of the Austrian post which funded projects for cooking in Mali and Ogana these are 50% more performance than traditional ovens but they are ovens that allow to reduce the affordability of women and which allow to reduce the amount of wood consumed for cooking most developed countries already practice daily measures and good practices today in value or in work in developed countries our offices for example are very few energy consumers they even arrive in some cases there is no electricity in the offices our distribution is made for the essential through the post office the last mile it was said several times probably the part of the circuit of the courier which is the most expensive and the most energy consumer and we see today countries that are coming to the distribution through the post office precisely to fight for excessive energy we are already I was going to say we are good in Côte d'Ivoire the business model the logistic platform that we are working at the level of the post office integrate the fact of putting this platform at the disposal of other actors of electronic commerce so we mutualize these equipment that will be used at the post office but that can also be used including our competitors already a part of our local when we estimate that they are too large in relation to the activity that we do in this local we have decided to localize the national triple station from the port area to the airport area to precisely reduce the displacement the essential of the courier today being mined as you know by plane you see so these are small pragmatic measures which are made in work it is not great a junction of great philosophical proposals but we have the assurance that by these measures we bring to the protection of nature we bring socially to our populations and above all we remain economically viable I insisted earlier on the interest of this to finish I would say that we are working to make our economic actors that create value and jobs and that help in the same time to improve the living conditions of our populations while watching, and I insist on this term in the possible measure while watching in the possible measure to the protection of the environment in which our activities are exercised for this and this has been said several times so I would like not to end the policy of development that we conduct at the level of the post is very strongly attributed to those who are working at the level of the technology of communication training because we want a performance post we want a post that offers inclusive services and for this we cannot not take into account the whole of the development of a digital economy it is extremely important because many things have been said here which are said for the post but which do not take into account the fact that beyond we would have to have an ecosystem of TIC which itself can allow what we want at the level of the post in many of our developing countries I can say that this is not yet the case and this fertile tarot for the development of a digital economy is in my opinion a performance regulatory environment it is a connectivity of deep and deep which touches the maximum of the population it is an accessibility especially the computer equipment which is facilitated and it is for this that we have the construction code of 3000 cyber centers the Prime Minister spoke yesterday we have the development of local content so local content to attract precisely to the TIC the populations especially the rural populations and it is like that the reinforcement of human capacities which will allow to support all this ambition that we have both at the level of the TIC and at the level of the post the path is long as we can see it but we have good hope to arrive because we think it is the interest of our populations we think it is the interest of our states and above all that we do not have other choice than to go there so let's go Thank you Thank you Thank you Thank you for this testimony we wish you every time that these initiatives in favor of the development of local content are released and have not suffered I think at electricity or at the post office it is all that I can wish you in the future in any case close Next speaker now we have listened to a minister now we are going to be listening to a union representative to balance the speeches Mr. Phillip Jennings is the secretary general of UNI Global Union he has been the head of the UNI Global Union since its creation in the year 2000 and described as the labour movement's global warrior his organization represents the service sector and counts 20 million members in 150 nations and 900 unions Mr. Jennings accepted the nomination of UN Secretary General Ban Ki-moon to serve a three year term on the board of the UN Global Compact he also received the Nagasaki International Peace and Friendship Prize, please welcome him Thank you Well, good afternoon everybody and thank you for those very kind words of introduction and I'm sure that the paradox of being turned a global warrior and receiving a peace award from Nagasaki is not lost on the observant of you I wish you a very good afternoon I'm very pleased to see so many here at such a late hour I represent UNI Global Union we are the voice of postal workers in this global economy of ours we are the voice of the 5.4 million staff and their families and dependents we are the beating heart, the public face if you have a strong brand as postal service is everywhere it is because of the people that you employ they are the public face they are the face to the customer to the man and woman in the street and I'm delighted to see that the US Postal Service has put a 3.8 billion dollar valuation on the brand of the postal service the trade unions in America for this and no doubt this will be an essential ingredient to the next round of pay negotiations worldwide we organize we negotiate we promote we take a stand but we are partners for the growth of this sector this is a big year for all of us this is a year of what I would say is a planetary reset the financing for development talks and above all sustainable development the question to all of us as leaders now is what did we do when we were challenged so to save this planet to finance development and to make sure that people were at the center of a new and sustainable world we can all agree that the Wall Street business model has not brought sustainability it has brought financial calamity the question to all of us is what responsibility will we take will we be up to the challenge can we unions, yourselves postal regulators and operators can we deliver on this planetary reset Martin Luther King said that the arc of the moral universe is long but it bends towards justice the challenge to us and meeting that challenge is what are we going to do to deliver justice and to put people at the center of this sustainable development challenge you have spent these last two days talking about the challenges you don't need me to repeat them it's important for me to say what is the pulse of postal workers today those 5.4 million people I would say there is justifiable fear declining male volumes digitalization a new world of work fear insecurity what does that new world of work look like I would say ferocity and resilience knock us down seven we will get up eight times ferocious in our belief in the postal network ferocious in the added value that it brings to our economies brings to business brings to people ferocious in our attachment in the recognition that this binds people together and above all hope hope of new possibilities of new alternative services of hope for post and its networks in the long term now time is short I would just like to leave a number of key messages to you you are a key to sustainable development the universal service obligation at an affordable price stands full square against the savagery and the short termism of financial markets of the business of business just being business I don't think that is your business you have broader societal obligations and responsibilities don't be knocked off course by come here go there political pressure or by market pressure be resilient be ferocious in your defense of public services and bring the leverage and the added value that it brings to our economies you are the bridge between that digital and the physical world you are the bridge in terms of financing for development and we heard from Aminar about the 1 billion account holders in the postal services side the bridge to families and communities not just in the neighborhood but in the global neighborhood and I'm so pleased to see that in Asia and Africa you've been launching new initiatives in terms of remittances the messages being listened to at the G20 in Brisbane I was there and it's now got a priority at a global level where it did not have it before I also think that in this process you don't need me to repeat all the good things have been said about the role of post-complay in reducing its carbon footprint therefore I think that you have to present yourselves as a key in sustainable development don't be modest take a stand that when your government is talking about its plan for sustainable development that you have to be seen as a key actor don't be modest take a stand in the sustainable development goals they talk about people and democracy this has to be a sector where no human rights are questioned in the postal services every worker if they desire should be a member of a union and should be able to join a union free from fear and intimidation and victimization that we are now in a new era within the United Nations system with the rugged principles of business and human rights and that sense of the due diligence you will now be obliged to have due diligence in the extent to which you respect the human rights of the employees that you employ therefore no postal operator or some of those large private sector integrators should be acting inconsistently with those principles that there should be no union busting no intimidation I am getting fed up of the calls that I receive from around the planet to join a union is questioned why should I be thrown in front of a tribunal because I stood up for my people set the example in this postal sector that you will exercise due diligence to respect the rights of people to organize and also that we will take those agreements globally I'd be clear we want a global agreement with DHL with FedEx, with UPS, with GeoPost and others to begin a conversation about how we can put some of these principles into practice we realize when we look at the distribution of wealth in our economies this is my point number three can we be inclusive in this sector tomorrow there's a day of action it's called 15 for 15 that is a push by workers at the lower end of the wage scale who basically live in poverty in the world's biggest economy people working at McDonald's and Walmart at airports and cleaners and security guards have decided in 200 cities and in 150 nations around the world to take a stand to say that the wealth being produced is not being distributed fairly and therefore I think in the postal service that you can also be an example in those sustainable development goals of the importance of collective bargaining that no postal worker in employment is living in poverty this can be done there is enough wealth in this sector and as far as we're concerned one of the key ways of achieving this is through collective bargaining in conclusion the role of the UPU I see the sustainable development goals as being a very significant part of your future evolution and development I would say you must care about these goals and ask yourselves the question we want to make an impact not just to listen to the music but to make the music that you say clearly without fear but with great ambition we want to make an impact that you will measure the results of the work that you do and you will report back to one another on the progress being made there are 17 goals in the SDGs as Amina mentioned let's have a UPU 17 goals let's take some yardsticks from within those 70 goals I'm not saying the whole piece of 169 to report on progress to show that you are making the contribution in this direction we welcome the dialogue that we have with the UPU and the continuation with your Director General Bishah Hussain and with Pascal Cleaver and the Bureau and the Secretariat they are open to our ideas and open to our participation we are delighted to have the social dialogue in Asia, in the Americas in Africa and in Europe these are platforms, these are bridges towards the achievement of sustainable development goals and we welcome this partnership and we seek to work with you I started with Martin Luther King and I'll finish with Martin Luther King when he said that injustice anywhere is a threat to justice everywhere the challenge to us in this period of implementing the sustainable development goals is that all of us work together to ensure not just the future of posts and decent work but that there is justice everywhere thank you now if you ever wondered whether the international peace recipient or the global warrior would suit best Philip Jennings I suppose you have the answer as we all do we'll go down now with our next speaker I was with us through a pre-record message is Achim Steiner the Executive Director of the United Nations Environment Program the UNEP General of the United Nations he couldn't make it to Geneva so he sent us a video Achim Steiner has been having the UNEP since 2006 and will do so until June 2016 and prior to joining the UNEP Mr Steiner served as Director General of the International Union for Conservatory of Nature he also was Secretary General of the World Commissions of Dams here is his message Excellencies ladies and gentlemen Director General of the Universal Postal Union my fellow panelists let me begin by thanking you for this opportunity to join this panel and also the discussion in the context of the UPU Sustainable Development Working Group and in particular the reflections upon how the universal post-unions global community can be part of a response to climate change both in terms of managing the risks but also in realizing the opportunities that these responses offer to us and above all to make the universal community part of the capacity to respond to what is ultimately a Sustainable Development Challenge I want to begin by commending the partnership that we have enjoyed between the United Nations Environment Program and the Universal Postal Union for quite a number of years now and I'm grateful for the Director General for having continuously provided both direction and momentum to build on both the successes that we have had in the past in working together but more importantly in guiding and fully conscious of the fact that for many of you who work in the postal services across the world the question of whether sustainable development and indeed the challenge of climate change belong into the mainstream of your work I would begin by saying that first of all if not you and if not me then who else if not us and only them would we indeed be able to respond both to the basic tenets of sustainable development also hopefully out of the September summit a new set of sustainable development goals and ultimately also our collective capacity to address the challenge of climate change it is everyone's responsibility and therefore I would appeal to you that in the way that you have already framed both your work on sustainable development but also the steps you have taken in addressing the issue of greenhouse gases and also the opportunities for both reducing carbon emissions and then examining the options of mitigation and offsets really do belong into the mainstream of the business strategy of any postal service but let me also try and bring perhaps a few encouraging aspects that make this not an effort that would detract you from essentially delivering an effective and efficient postal service across the globe but to make the response and also the objective of sustainable development and addressing climate change an opportunity for an even more effective, efficient and responsible universal development community. The beginnings of this really are first of all to establish what is our footprint and I think many of you will have been surprised that indeed postal service across the world are not an insignificant contributor alongside many other sectors to our collective emissions of CO2 and greenhouse gases therefore we are all part of both the problem but more importantly we will become part of the solution. You have already taken a number of steps to establish your postal service at the national level to establish their greenhouse gas footprint and I want to commend you for this because without measuring and establishing and positioning your individual entities along the scale of whether you are a low emitter or a high emitter it is very difficult to even begin to talk about measures that could be taken. We are continuously evolving the greenhouse gas inventory and the methodologies and I'm very grateful and also commend UPU for having been part of this effort and I think that is the members of UPU have already begun to undertake this work it continues to build our capacity to respond both based on science and empirical evidence rather than speculation or aspiration only. A second step clearly is how we can mitigate and ultimately also manage down our emissions footprint and here what has emerged in recent years first of all through the experience of many pioneering actors in our economies and societies north and south large economies and small economies is actually quite encouraging equally within the United Nations system we now have a number of entities amongst them I probably would mention also the United Nations environment program who are climate neutral entities far from actually making us poorer or imposing on us undue costs we have found that we have achieved significant efficiency gains in contrary to expectations we have actually found that in many of the measures that we have since undertaken we have not incurred additional costs we have actually made savings we have become a more efficient and also more transparently managed organization but it is in the context of our travel policy whether it is in the encouragement of video conferencing but it is also in the context of managing our infrastructure our buildings offices vehicle fleets and electricity supplies across the world the net impact of trying to make UNEP a climate neutral organization has been that managed to between the year 2013 and 2015 to manage down our emissions footprint by a remarkable 17% even with the offsets that we have had to pay for those emissions that we could not avoid we have found ourselves in a position where we have actually saved money the potential for efficiency gains is quite remarkable and I think particularly in a logistics and infrastructure based service such as the Postal Service and particularly in your global network postal organizations I think you would be surprised if you have already indeed discovered this to be the case that there is a significant potential for repeating this experience but let me also be clear the idea is not to be politically correct the idea is to do what we can responsibly and within the context of the budgets and means by which we can act the bottom line is that for the foreseeable future many of our organizations will still have a carbon footprint to eliminate and therefore the next step is to offset these emissions through the kinds of offset schemes that exist today it is part of taking a responsible role but also to signal to others that we lead by example we cannot always ask other institutions, other countries, other individuals to do the things that we are not prepared to act on in that sense I hope I can convey to you today the message that in measuring greenhouse gas emissions in actually exploring the potentials for reducing emissions and thereby achieving enormous efficiency gains and ultimately also taking responsibility for offsetting those emissions which we cannot avoid we become part of a global fraternity a network of countries, institutions, individuals and enterprises that are indeed becoming part of the solution our partnership between UNEP and UPU is one expression of this confidence in our ability to make a difference we stand ready to work with you and also with your individual members wherever it is possible, feasible and wanted to try and explore the opportunities and also the boundaries within which we can act but ultimately let me conclude my remarks by simply emphasizing again how critical it is to interpret our response to climate change not only as a constraint or indeed as a cost factor but as an intelligent contribution to the broader sustainable development agenda indeed to the realization of the goals including the principle of universality and integration that will form part of the framework within which all of us will have to act in the years to come thank you and I wish you a very successful meeting Alhim Steiner, Executive Director of the United Nations Environment Program our last speaker now comes from the Dominican Republic Mr. Modesta Guzman is the General Director of Impostom Dr. Guzman is a lawyer with experience in both the private and public sectors it was a decisive part in the reorganization of the Christian Social Reformist Party through which he came to occupy a seat in the chamber of deputies he's also been CEO of Impostom over two different periods and his achievements have earned the Impostom glowing praise Mr. Guzman was also one of the main actors in the recovery of Haiti Postal Services in transport of humanitarian aid in that situation thank you when I came to the conference I was impressed by a poster with the photo of an old man who helped him write a letter he had the word inclusion inclusion is the magic word for the mailings of the world at this moment and in the name of inclusion we are going to present an announcement of the inclusion of the Dominican Republic because it is a product that includes it is not the video is not clear the color the I like it well the economic for Latin America in in its economic growth has determined that the countries that will lead will be the countries of Central America and the Caribbean, including the Dominican Republic, with the largest regional growth of 5%. The Dominican Republic has experimented in the last decades one of the most notable economies of growth in Latin America, reaching a 5.5% average GDP between the years 1991 and 2013. The Dominican Republic has excellent geographical conditions, political flexibility, democratic security and is a key and tourist destination regional and worldwide. One of the main challenges we have in the short term is the need to adapt postal infrastructures to the new reality and to a new horror that must be played. Our permanence will depend on knowing how to use the strength of the postal to become the greatest logistics. The tendency will be marked that there will be an important demand of financial services. Tamara Cotts from the Bill and Melinda Gates Foundation said that the UPU must continue to work intensively so that mail can be included in the financial sector and this will be one of the key factors in respect of improving and providing new postal services providing a postal infrastructure that supports the economic objectives and policies of the governments. In this matter, changes must be made in the region to clarify the concept of universal postal services and the conditions in which this service should be provided the needs of the fulfillment of the same have changed. Our vision declares the contribution of the postal for the construction of a future committed to society and the main test of institutional responsibility lies in the formulation of its strategic objectives designed to improve the service performance to the users of the world. A great achievement of the postal service was the inclusion of the postal sector in the National Strategy and Development until 2030, contemplating the strengthening of the sector in its set to support the bet in the march of the initiatives of national development to a better country as a governmental support. In this context, we are forced to contribute to the transformation of a better country providing our arena for the development of the country. In the context of a better economy we are forced to contribute the ability to improve the efficiency and competitiveness that the postal market requires offering the best solutions to users and customers. Through a strategic leadership capable of driving store mail in a solid position as an economic activity and as an interrelation ha sido el desarrollo del comercio electrónico con la creación del impospat y el exporta fácil. Impospat es el servicio que ocurre el Primo de la República Dominicana con transporte internacional, de correspondencia y paquetería y con cobertura nacional, es un servicio de ICOMER, pero con un grado importante de inclusión, porque es un 40 por ciento más barato que el que tiene la competencia. El exporta fácil es un mecanismo simplificado desarrollado por el impostón para la exportación de paquetería comerciales dirigido a pequeñas y medianas empresas que desencursionan en mercados internacionales. Consiste en la entrega garantizada de los envíos de mercancía a todas partes del mundo y su finalidad es convertirse en catalizador del crecimiento de la pequeña y mediana empresa PIMES, lo que también es un sector de inclusión como es también el sector artesanal para que estas puedan perder su producto en mercados extranjeros a través de un servicio innovador en forma directa, simplificada, económica, segura y diminuyendo temas logísticos y burocráticos. La visión de correos y dominicanos es que todos estos servicios contribuyen a facilitar la vida de las personas y alcanzar la inclusión social, siendo esto una plataforma para el desarrollo nacional. Quiero destacar que el desarrollo sostenible se ha convertido un elemento fundamental del desarrollo postal, mejorar las relaciones con los consumidores, desarrollo de nuevos mercados, satisfacer la expectativa de los consumidores respecto del territorio donde se realizan las actividades, promover el desarrollo personal de los recursos humanos y sensibilizar a la población sobre temas sociales y medioambientales. La gestión de trabajo debe seguir estando en el centro del sitio postal. La productividad y el crecimiento de ahora será más dependiente de la capacidad para introducir más prácticas de trabajo flexible y agil y para manifestar los beneficios de automatización. Sin embargo, estos modelos para tener éxito y ser efectivo deben ser presentados de una manera que resulte atractivo y equitativo. Nosotros hemos estado reduciendo lo que es el uso de motocicletas, polbicicletas. En esto, reconozco que el correo francés estuvo de primer orden con un aporte de bicicletas tanto nosotros como a Cuba. Tenemos unas jornadas permanentes de mamografía para las mujeres que tienen que tardar si tienen cáncer. Tenemos el proyecto de tamizaje, del aporte de lo que son muestras biológicas de niños que acaban de nacer en lo que es un proyecto con el despacho de la primera dama de la nación. Pero como soy el último, me voy a apartar un poco del tema para decir algo y quiero que me hayan oigan muy bien, oiganme muy bien. Soy el director gerente que más experiencia o de lo que más experiencia tiene al sector postal. He oído muchas conferencias en todos estos días. He oído muchas planteamientos. Cuando recibí la carta del señor director general, el del señor Husein Bichar, decía esta conferencia estratégica tendrá lugar en un contexto de evolución permanente del sector de las comunicaciones. Decía debemos analizar juntos las dificultades y las oportunidades que enfrentan los países del sector postal y aquí estamos. Pero hay un elemento fundamental para lograr estos objetivos, es la fe. Necesitamos fe, fe en la permanencia de los servicios postales, fe para continuar con ahí en cuite son en nuestros trabajos, fe en que podemos darle al cliente las respuestas que necesiten, fe en que podemos ir por más. Y este mensaje se lo mando a los países desarrollados y a los países enviados de desarrollos a lo que yo pertenezco.  Fe en que nosotros estamos reunidos aquí en el día de hoy y estamos reunidos aquí en esta conferencia por fe. Hemos venido de cada uno de los rincones de nuestros países de los diferentes sitios a reunirnos aquí por fe. La fe es un elemento fundamental y hemos sido convocado aquí porque José Bichar tiene fe en el servicio postal, porque José Bichar tiene sensibilidad y se sienta en la piel y que se sepa que yo no fui de lo que apoyé en su candidatura. Pero es un hombre que ha demostrado que tiene fe y que cree en esto de manera firme. Señoras y señores, esta exitosa conferencia es una muestra de ello, es una muestra firme de que nosotros todos estamos interesados en el servicio postal, en que el servicio permanezca, en que el servicio esté, en que nosotros somos nosotros y que como nosotros no hay muchos. Así que el servicio postal estará por mucho tiempo si nosotros seguimos teniendo fe en ellos. Muchas gracias. Thank you. Y après cette expérience dominicaine, bien, je vous propose d'écouter cette fois le vice-director général de l'Union Postale Universel, Pascal Clivin. Les Postes, eh bien, c'est un domaine que ce dernier connaît bien puisqu'il a démarré sa carrière en tant que conseiller scientifique auprès de la Poste Suisse avant de devenir le directeur des affaires internationales, où il a eu notamment la responsabilité de ses relations avec l'UPU déjà, et fut à de nombreuses occasions chef de délégation de la Suisse, conseiller l'administration, conseiller l'exploitation postal également. Il a de plus assuré au nom de la Suisse la présidence de la Commission de rédaction du 23e Congrès de l'UPU, Pascal Clivin. Mesdames, messieurs, chers collègues, chers amis, messieurs ministres, messieurs les panellistes, messieurs mesdames, messieurs collègues, directeurs générales, j'ai toujours pensé que la Poste était une des plus belles femmes du monde, mais en jugée par le nombre de courtisans que nous avons eu au cours de ces deux derniers jours, nous avons beaucoup d'espoir devant nous. Le secteur postal composant essentiel de l'économie mondiale, tout le monde l'a reconnu, c'est l'énoncé de la vision que nous avons depuis quatre ans, que nous avons depuis huit temps dans cette organisation, et c'est une vision qui ne se dément pas. Nous sommes de plus en plus invités à réagir par rapport à cette vision. Nous avons inclus cette composante développement durable, et c'était bien naturel, et c'est le privilège du dernier panelliste que de pouvoir réagir à ce que les collègues ont déjà dit, et donc je vais tenter de le faire. Nous avons été invités il y a quelques minutes par Amina Mohamed. L'organisation mondiale auxquelles nous appartenons, les Nations Unies, vend dans quelques jours, dans quelques mois, discuter à New York des ses objectifs du millénaire. Elle nous a appelé tout et tous à être au cœur de leur mise en œuvre des objectifs du développement durable. Eh bien les postes, eh bien l'UPU, sont déjà des acteurs du développement durable. Nous l'avons entendu à diverses reprises et je prendrai quelques exemples pour illustrer ce propos. En ce qui concerne les postes, elles ont eu un intérêt toujours évident à s'inscrire dans cette démarche du développement postale autour des trois piliers, l'environnement, l'économique et le social. C'est la garantie de l'aravenir, c'est la garantie de notre avenir. Par exemple, en matière environnementale, comme la soulignée tout à l'heure à Riemsteiner en mettant en place une gestion environnementale, nous réduisons nos coûts. Et ce n'est pas simplement un constat, nous avons des exemples. Je prendrai la poste australienne qui a fait une économie et jolie de 16 millions de dollars entre 2012 et 2015 par une gestion responsable de ces bâtiments, de ces véhicules, ou encore la poste de Samoa, petite poste, petite exemple, qui a réduit ses dépenses de carburant de 54%. Monsieur le ministre connaît, nous a interpellé tout à l'heure par rapport au modèle économique. Eh bien, c'est possible de refaire rejoindre la responsabilité environnementale et le modèle économique. Sur le pilier social tout à l'heure, Philippe Jennings, comme à son habitude, a fait la brillante démonstration que la prise en compte du dialogue social, de la diversité des minorités, de la formation de longue durée, ne peuvent qu'être des bénéfices pour les postes. Et là aussi, nous avons des exemples, et je prends toujours volontairement des petits exemples. J'ai en tête l'exemple de la poste du Salvador, concernant l'accès aux handicapés, aux postes de travail, mais aussi aux bureaux de poste. Voilà, ce n'est pas la panache des grands de réaliser, c'est tout le monde qui peut réaliser. En termes de développement économique durable, les choses sont encore plus claires. Et l'exemple de l'inclusion financière est éloquent. Nous en avons parlé cet après-midi, l'ambassadeur Lassé Swing nous a fait l'honneur d'être parmi les nôtres. La force des postes dans l'inclusion des personnes exclus du système bancaire est un atout extraordinaire, tant du point de vue du développement économique des pays et de leur politique d'inclusion que d'un point de vue des activités et des revenus des postes. Un exemple, là aussi, tout récent, nous avons produit une étude avec UN Women. Cette étude sortira dans quelques jours et elle vous démontrera clairement que les postes inclus économiques et financièrement, les femmes beaucoup plus que n'importe quel autre secteur économique, comme les banques par exemple. J'écoutais tout à l'heure avec attention ce que disait mon appui Jean-Paul Forceville par rapport à cette capacité d'inclusion de la poste par rapport aux services financiers. Et moi aussi je crois fermement en cette capacité là. La poste a été et demeure un outil de puissance publique. Les postes sont déjà partenaires des gouvernements dans de nombreuses politiques publiques d'intérêt général, que ce soit dans les transfer sociaux, les démarches administratives, l'aide à l'organisation des élections, l'urbanisme au travers de l'adressage. Au niveau national, les postes ont donc déjà démontré être des acteurs du développement économique durable. Voir parfois des leaders, comme le montre l'exemple de la poste française, qui a pris la tête d'une plateforme d'achat de véhicules électriques ressemblant de nombreuses entreprises. C'est aussi le cas de la poste de Maurice, Mauritius Poste, qui a été choisi comme partenaire principal dans la stratégie de développement durable du gouvernement. Bien sûr, les postes peuvent encore faire plus. Bien sûr, les postes peuvent encore faire mieux. L'UPU est justement là pour les guider et les soutenir dans cette voie. Alors l'UPU, justement, dans cette perspective de contribution au développement durable, l'UPU est ambitieuse. Oui, nous sommes ambitieux, mais nous devons d'être lucides. Nous ne pouvons pas prendre la place des autres, nous prenons d'ailleurs la place de personne sur ce sujet-là. Nous ne sommes pas le penude ou une grande agence de développement, mais nous prenons nos responsabilités, ces responsabilités sociales, économiques, sociétales, mais aussi aujourd'hui environnementales. Nous avons l'ambition des plus petits, tout en sachant qu'ensemble, nous pouvons apporter des solutions globales. Notre force, c'est le réseau mondial, ce fameux territoire postal unique qui a été rigé il y a 141 ans. Nous n'avons pas toujours les moyens de notre politique, notamment financièrement, en termes de ressources. Et c'est là que nous devrons prendre la mesure des nécessités de partenariat. Nous les avons vues au travers des deux jours, l'Organisation Internationale des Migrations, le FIDA, l'UNEP, Arrim vient de parler, UN Women, Gates Foundation et je pourrai en citer d'autres. Depuis des années, nous n'avons pas ménagé nos efforts pour faire en sorte de convaincre ses partenaires de demain à travailler aujourd'hui avec l'Union Postale universelle. Nous devons encore davantage accentuer notre stratégie de partenariat, c'est essentiel. La force de l'UPU, c'est aussi celle d'une organisation globale qui peut accompagner la communauté postale dans ce rôle au coeur du développement économique durable. Dans la liste des fameuses 17 propositions d'objectifs du développement durable qui sont discutés en ce moment en Nations Unies, je relève que, soit seul, et plus souvent avec les partenaires que nous avons à l'UPU, l'UPU est déjà active dans 13 de ces objectifs, que ce soit l'inclusion financière, la formation, l'apprentissage, la croissance et le développement des PME et leur accès au marché international, mais aussi la promotion de l'investissement des infrastructures durables, la lutte contre les changements climatiques et leurs effets économiques et je pourrais continuer à l'angliste. Surtout ces objectifs, nous agissons déjà, mais nous devons certainement faire encore plus pour montrer que le secteur postal est une infrastructure importante pour le développement durable et la cohésion économique et sociale. L'un des atouts de la famille postale et de l'UPU, c'est aussi la solidarité, l'efficacité d'un secteur. Et j'aimerais saluer ici le rôle de Modesto, Modesto Guzman, qui a joué au moment où Haiti était difficilement touché. Il y a quelques années, le rôle de premier secours. Ensuite, bien évidemment d'autres, la poste américaine notamment, est intervenue. Mais nous avons conduit des crises, des crises telles que le tsunami en Indonésie, des crises que le Fukushima au Japon. Et encore une fois, là, les postes ont été capables de venir en aide, non seulement au moment des événements, mais ensuite dans le cadre de la reconstruction. J'étais moi-même avec d'autres, la poste américaine et d'autres, récemment à Sendai, à la conférence mondiale sur la Disaster Risk Reduction. Et nous avons pu montrer quel rôle le secteur postal pouvait jouer dans ces moments-là. Les moments de crise, les moments de catastrophe, eh bien la poste est un élément structurant. Au-delà, la poste peut être aussi un élément qui signale les problèmes. Et donc nous avons un projet qui va naître bientôt avec l'organisation mondiale de la métérologie pour essayer de prévenir les crises, d'avertir les populations. Et c'est ça aussi le sens de notre action. C'est tous ces éléments que nous allons devoir intégrer dans nos activités et dans notre fameuse stratégie pour que l'UPU soit efficace, pour que le secteur postal et pour que le développement économique large soit réalisé. C'est par sa contribution aux impératives de développement des postes, mais aussi par sa contribution aux objectifs de développement durable de ces pays membres que l'UPU sera pleinement efficace et pertinente. La stratégie est au centre de l'action, une stratégie mondiale qui intègre les éléments et les contextes évolutifs de notre temps. C'est pourquoi nous ne travaillons pas et nous ne travaillerons jamais isolément. Nous avons besoin d'intégrer, de mettre nos atouts au service des membres et au service du développement. Notre force est dans la réalisation, le concret. Toutes nos initiatives sont traduites dans le quotidien économique et social et continuent ainsi. Merci de votre attention. Merci Pascal. Before we conclude, I have one quick question to all for you, a very quick one. And maybe I don't know if the answers will be quick, but you guys try. I hear all these positive thoughts about sustainable development, about the bright future and the difficulties as well that the post will be confronted to. But at the same time, isn't it difficult? Or isn't it even somewhat of an utopia to be willing to achieve all these goals while at the same time, the post-main competitors do not play by the same rules socially, financially, environmentally? How do you tackle that or try to tackle that? Mr Prime Minister, Mr President, I don't know if you have the time to understand or not. Yes, I have a very difficult question to which I will try to give an answer. I said earlier that our posts had the obligation to be citizen companies. And as citizen companies, they have this obligation to go beyond the simple aspect of profitability, of their activities. But nevertheless, it seems inconceivable or difficult for me to conceive a post that does not worry about being profitable. It leaves to humiliate its universal service by the state, by the government. So there is indeed a circle of things that needs to be realized by doing things that in this activity are mainly towards populations, often towards the poorest populations, for this activity that is a social activity in reality, which is communication between the populations. We must ensure that our posts, despite everything, are able to preserve their profitability. Today, most companies in the world are confronted with this new problem of sustainable development. And all companies in the world impose themselves on these obligations and these obligations are coups. Whether it is in energy, whether it is in banks, whether it is in insurance, we can clearly see all the measures taken by the insurance companies to avoid being accused of going against sustainable development, of going against the protection of the planet in a general way, even of crossing the zone as we have said it several times. So we all have this obligation. I indicated earlier that we are on a pirogue together and a hole in the pirogue is our concerns. We must avoid that there is this hole. So each of us has this obligation of surveillance, this obligation of prevention, and each of us has this obligation, eventually, of correction if someone has experienced this hole. So I estimate that our posts cannot be ignored by this obligation. Mr Jennings, you seem to react quite rapidly when I was asking that question. I would say you have this great, big, wide, wonderful, representative, socially responsible community known as the UPU. Strong in values, strong in principles, a very long history. Therefore, I see you as one of, as probably the most long standing community of interest within the UN system, bar none. But there has to come a time in a world where the family has to take some of the difficult family members to one side and say, look, we understand as a global integrator you want to provide globally integrated services. However, that should be on the basis of fair competition. And we will not accept any of these large, globally integrated integrators taking an anti-union message undercutting what all of you are trying to do is to provide a service, a universal service at an affordable price. And I think the time has come to think very carefully about how can we deal with instances of behavior such as this? To question for your administration, but surely there must be a place where we can take these issues to you and say this behavior is not acceptable. We know what the labor cost element is in all the contracts and the services that you provide. And I think when you are trying to provide decent work to your national postal workers that when markets are open and those markets are open to competitors who may be responsible at home but are not responsible with you, then I think it's time for the UPU to take a stand and to try and find a way of dealing with these measures. In the case, we have an interesting example with DHL. We have a number of issues around the world and we've taken the issue to the OECD contact point and we are now in a, but I would say a developing dialogue with DHL to deal with these cases as they emerge. In recent weeks, we have FedEx and TNT. We have the new situation with Japan Post in the process to purchase ZITEL in Australia. And therefore, this is gonna come to your doorstep, this question of unfair competition and therefore you have to try and find a way of dealing with this within the context of your work on sustainability. Maybe controversial, but I think it's only fair to all of the decent work employers in the room that your decent work agenda is not undercut by unfair competition. Thank you. See, Agusman, do you have to face this already? An unfair competition. And you can do it practically. You managed to achieve that on a daily basis. That's what puts us in another place. It's the feeling that we have for the sector, the love that we have for the sector and the delivery and the passion. The others have static numbers, cold numbers, nothing more. Thank you. Because the EU must be committed to fight against a competition that wouldn't be made. The EU remains an intergovernmental organization. The objective of this organization is to create the conditions of a global network.  The most important thing is that the states, among them, decide the rules of the game. And the EU must make sure to provide the opportunity to discuss the rules of the game. We will have a congress in 17 months. It may be the opportunity to put these things on the table. This conference is the opportunity to put the things on the table. So it is obvious that we all have to take the measure of our responsibilities. We cannot replace our member countries. But together, we can confront those who would be tempted to take out the clues to have a more responsible behavior. Thank you. This time is flying, as I was saying. I think we have questions now from the audience. And if I'm correctly know what I'm talking about, I think the first one should be coming from Pat Mendocca from the USPS. Is that correct? No. No Pat Mendocca. Well, Japan also asked for... Yes? Okay, please. Please go ahead then. Open, there you go, open your microphone. Okay, thank you. Sure. As you said, my name's Pat Mendocca. I'm from the US Postal Service. I've been speaking in my role as the chair of the UPU working group on disastrous management or recurring theme that we've heard at the conference is the need for the post to adapt and change in order to stay relevant. Disasters are events that all posts must effectively deal with in order to accomplish their mission on a daily basis and maintain trust. And as a result, the disastrous management and building of resistance is very important to maintaining the postal sector's relevance. The United Nations Development Program has highlighted that every dollar invested into disaster preparedness saves $7 in dealing with the aftermath of a disaster. That's why disastrous reduction is an integral part of the sustainable development agenda, as Pascal mentioned. Our objectives for disastrous management are to identify ways for the UPU member posts to share lessons learned, identify best practices regarding preparation for disasters and building resilience, as well as providing assistance for the restoration of basic postal services after disasters. As we prepare for the next cycle and identify the challenges that will be affecting our sector, disastrous management can be an investment in the postal sector as a whole and the UPU member posts. So on behalf of the members of the Disaster Risk Management Group, I would like to appeal to all the participants here to support and promote our efforts to include the basic elements of disastrous management and resilience building into the post cycle. Thank you. Thank you. Any reaction? Does anyone want to react? No. So shall we go on? I think Japan also requested to speak. So if there is any Japanese represented, please open your microphone. Yeah, thank you. Thank you, Mr. Modeler. But regarding a disaster due to climate change and other factors, natural disasters happen anywhere in the world. Actually, there were many natural disasters in the world, as Mr. Cleveland mentioned in his panel, such as in Indonesia, Maldives, Sri Lanka, Pakistan, United States of America, China, Philippines, Haiti, and recently, Banuatu and so on, including our country. There are many challenges for disaster risk deduction, which are being implemented as one of the important common issues in the United Nations. In this situation, last month, Japan, with its initiative and collaboration with the United Nations, they were held the third United Nations World Conference on Disaster Risk Disaction in Sendai, Japan. The first conference in Yokohama and the second one in Kobe in Japan, indeed. In this opportunity, Japan would like to express our sincere appreciation to Mr. Pascal Kribas, Deputy Director General of UPU, to participate in this conference. We recognize the postal sector has an important role and function to achieve transportation, financing services, and base station for affected community. Even during natural disasters happen. So Japan would like to highly appreciate UPU's active role to play, to establish disaster management framework in line with Toha Postal Strategy. It is important to minimize the damages and effect by natural disasters. Postal sector should improve its resilience for sustainable development. At the same time, it is efficient that UPU transmits that postal sector is able to contribute for disaster risk management activities to the world as its social responsibilities. Japan also would like to expect these points to be reflected to the next Istanbul strategy in the next UPU Congress. Thank you. Thank you. Next speaker, actually next expert, would you like to react? Anyone? Yes, I know, France as well. But in the list, I have the WMO also wanted to speak. The World Meteorological Organization is currently represented there. If so, please open your mic. I beg your pardon. Please open your mic, sir. There you go. Thank you. I beg your pardon. Mr. Léminisme, Mr. Director-General, ladies and gentlemen, the delegates, I would like to thank the speakers of this panel for their extremely enlightening explanations and also to share what Madam Aminam Mohamed or Mr. Steiner said about the contribution that the WMO and the UPU can make to their members, both to support the goals of sustainable development but also to fight particularly in the case of the reduction of poverty and also the reduction of the risk of disaster. The WMO and the UPU are two of the oldest organizations in the United Nations system and we are lucky enough to be able to collaborate on a very positive side of collaboration. And therefore, in the future, which will be marked by these important events in terms of the reduction of the risk and climate change, I think that as much as post services, that the weather services and hydro-meteorological services of our member countries will contribute, both to make themselves even stronger, more resilient and therefore to remain effective, including in severe situations, to help governments and collectivities to become even more resilient and more effective in the face of climate change and the reduction of disasters. So it is in this spirit and in this hope that I can reaffirm the solidarity of the WMO and the UPU to work with our members for these goals. Thank you. Thank you for your precision. Now let's talk to the French delegation who also asked for it. Yes, I wanted to come back to the carbon fund. So I wanted to give you some precision. It has two ambitions. The carbon-based development of the post sector and this carbon-based development must be done via funding from the north that must finance energy efficiency projects, electrification of the posts via renewable energy or the financing of alternative vehicles in the south posts. Thanks to this implementation of these projects, the posts from the north can display their carbon neutrality. So it is a co-benefit. The second ambition is climate solidarity. The idea is not to simply transfer green technologies but also to make know-how. The carbon fund is the first sectoral carbon fund in the world that puts into play these two ambitions. It is a winning device that invokes, in terms of repatriating the 192 countries, members, in any case those who are willing, a demand for Istanbul to develop this carbon fund more quickly. We can ask ourselves the question of its integration in the EU and in its strategy. In any case, the post-carbon fund will be as shown during COP21, the next conference on climate change, the first proof of which is the first development of projects. This kind of international alliance for the climate is an extremely strong attempt that has been announced by Ban Ki-moon, that we have anticipated for us to transform and leave to associate quality of service and quality of air. Thank you for this clarification. And then I think in the last country willing to add something with Costa Rica, is it the case still? Hi, how are you? Hola a todos y a todas. Definitivamente Costa Rica pertenece a una región que por muchos años ha tenido problemas de terremotos y volcanes activos. Es por ello que para nuestro país es fundamental el papel que juegan los correos con las unidades locales de las emergencias. Para prueba, en el 2008 Costa Rica tuvo que enfrentar un terremoto y fue gracias al correo que se logró una intervención fuerte en las zonas afectadas. Lo que solicitamos a los demás correos indudablemente como señalaba Estados Unidos y los otros países es la importancia de que los correos jueguen un papel activo y presente en todas las intervenciones con las comisiones nacionales de emergencias y que con ello se puede ayudar en ese papel social que juegan los correos locales. Muchas gracias. Thank you. Do you want to add something, Mr. Guzman? La experiencia de Haití fue una experiencia que ayudó a crear una sinergia importante entre y activar algunos mecanismos que quizá estaban dormidos donde Estados Unidos participó de manera activa y más países de Europa con una acción rápida de solidaridad en la que nosotros fuimos intermediarios pero esa serie de catástrofe que han ocurrido han ido fortaleciendo la conciencia y el sentido de nosotros tenemos en relación que tenemos que tener cierto nivel de fortaleza en ese nivel de prevención y de solidaridad y de acudir en apoyo de los países que tienen esa catástrofe en determinado momento. Thank you. Mr. President, Mr. Minister, I speak under your high authority. We have a long way to go. Is it time to conclude this panel? Is it time to take some more questions? I don't know about the protocol. I will refer to you. I think we will stop there. Thank you for your attention. I think this afternoon we touched on sensitive and important issues for the future of the post, not only for the future of the post, but also for the citizens, and also for all of the post between universal service, between competition, between sustainable development, respect for the environment, respect for employees, respect, of course, of a certain margin of profit, of an economic reality. All these different equations, all these different problems that the future of the post will play, that it plays today. I think you all are aware of the need to innovate, the need to go forward, but also the confidence that you can have in your institution and then in the way that customers have that we are in green, this institution that is the post. I thank you infinitely for your attention. You have a very nice evening. I will leave the seat to Mr. Minister and Mr. President for the continuation of this conference. Thank you. I would like to thank in your name to all Mr. Serouti for the perfect moderation of this panel. Thank you also to the panelists for the wealth of their interventions. I would like to present ladies and gentlemen to invite the general director, Mr. Bichard Hussien to learn the word to formulate its conclusion remarks and I will come back to you later. Mr. Bichard. Honorable Minister, distinguished delegates, ladies and gentlemen. Well, after two days of very intense discussions covering the main issues facing our sector, I have been given the daunting task to summarize the work and the thoughts, the ideas, the suggestions, the preparations and the presentations given by 46 imminent speakers and interventions from many delegates from this floor. Your Excellencies, I want to tell you this that no stretch of imagination can I be able to summarize all the things that have been said here with the space of time that we have and certainly I will not be able to match the passion and eloquence with which the great speakers before me have spoken here. However, let me take this opportunity, your Excellencies, just to let you know that I want us to have the same pictures speak a thousand better than a thousand words. First of all, let's have a quick reflection and see what has been going on for the last two days in pictures form. Well, I want to apologize that we are not able to add voice to it but hopefully we are going to have that. Your Excellencies, ladies and gentlemen, I know it's late and I have a serious task ahead of me just to let you know that nearly 800 delegates from 136 countries, this is a record strategy conference that we have seen in the history of Universal Postal Union. First of all, may I take this opportunity, your Excellencies, to thank our hosts, Government Côte d'Ivoire for really taking leadership and organizing this great conference. Mr. Minister, on behalf of the entire members of the Universal Postal Union here, I want to convey to you and to your Government Prime Minister who is with us here, our most sincere thanks for really leading this very important conference. Your Excellencies, allow me also to thank the eminent speakers, the great men and women who have spoken here who have made this very, very interesting session for us. I also want to thank our great panelist the moderators who have facilitated our work. This by name Mr. Côte d'Ivoire, Mr. Peter Somers and Mr. Michael Suriti. I want to say, can you please give them a big round of applause, please. These men have skillfully led our debates with great professionalism and dynamism and efficiency. I want to say also that I want to extend my sincere thanks to the great team from the Universal Postal Union the International Bureau who are here who have been working behind the scene and who have made this conference a success. Your Excellencies, first of all let me just make a short comment about this conference. This is very unique in its format, in its structure and the way we have planned it and I'm very glad that it has come together the way it has. Your Excellencies, this is complete departure from what we have in Universal Postal Union our normal meetings. Our meetings are very long and sometimes very tedious and very boring speeches but I can tell you that the purpose of this conference the last two days was to make it very interactive very very engaging very stimulating thought provoking and this is what I had promised you when I opened up the stage yesterday. This is our new approach to running business in the Universal Postal Union and I want to thank all those who are involved in making this a success. Your Excellencies I have to say again that if there is one message I really want to wrap this up we must come down to really what is the thing one thing that you want to take out of this place and the one message which comes out quite clearly in my mind is that the environment of the Post on UPU we have been used to for many decades and probably about a century has changed and is changing very dramatically. We must all adapt to this new realities for the Posts and UPU to remain relevant. The big question is which has been asked over and over again directly or indirectly is how do we do this what do we need to change when do we change and by what means do you want to change your Excellencies this question may not have been asked directly but this is what we have discerned from the discussions that we have the view that has come over and over again is that we need to change UPU and the Post and we need to change it now and not tomorrow the question is how do we do it to us what has come out here is something we have thought about it in Universal in the IB and we have trained this idea through our councils we have also consulted our member countries and when we came up with three eyes innovation integration and inclusion to me these are the fundamental three issues that really was unaligned here by this conference during the last three days. Your Excellencies allow me to then at this point to highlight what really the good speakers have spoken about this certainly this may not cover everything that has been said I want to assure you that within a very short time the entire report of this conference will be able to be available on our website for all of you to access and that you will have it very shortly. However let me say this that from the technical team that has supported me really in preparing this report the fundamental issues that come to us is that innovation this is a prerequisite for the future of the postal sector integration of networks products and services is key to building a seamless postal network in line with the changing global environment the postal services are driven are drivers for inclusive and sustainable development these are the themes that have been coming to us Your Excellencies let me expand on this a little bit the first message that clearly emerged from our strategy conference is that we must innovate to adapt and indeed anticipate a changing global economic and technological business and social environment with male volumes declining we must shift the postal paradigm and put innovation at the top of our agenda in order to take advantage of the new opportunities that are emerging around us consumer behaviour is changing postal operators regulators, governments and the UPU need to think outside the box and design new business models we have had several examples of posts that have transformed the way they conduct business in order to respond to the new demands from customers and to the requirements of the E-commerce Your Excellencies the last two days we have had a great deal about E-commerce E-commerce is one of the key strategic areas of focus for the UPU innovation in E-commerce area also calls for appropriate global response from UPU having had many interventions since yesterday and the affirmations of the panelists in the third session I am even more confident and convinced that the UPU E-commerce program offers the right solutions and response to the market UPU E-commerce provides a tailored framework for the development of international E-commerce through the postal network the postal sector holds key and with ECOMPRO UPU has focused on the right things this was said by Ebay yesterday an eminent speaker or panelist who has spoken here Mr Chopra of Canada post said we can't be the network of the left of us I quite agree with him we must be not be the network of only providing those left of us we have the network we have the rich, we have got the potentials and we have faith that the post office can be able to deliver the best in the market Your Excellencies these are clear and strong messages and therefore it was urgent to act and ECOMPRO presents a first step in responding to the needs of international E-commerce however we need to go further to answer some of the concerns expressed reliability of the postal network adopted remuneration predictability and clarity in the product mix and achieving a win-win situation for the customers and the post among those challenges we have to tackle as we move forward we got the message and we shall act on that Your Excellencies communication technologies represents a tool and opportunity for to transform that's what we have been told yesterday and to offer and create new added value services we had many examples from countries around the world of the capacity of posts to innovate and embrace new technologies and enter the digital space however while the posts are often ranked as the most trusted agency they will face challenges in transferring this trust to the digital economy unless digital competence and ensure that they are able to demonstrate this competence with so many examples of how the traditional postal business is transforming itself through innovation and market evolutions all of this must be supported by enabling regulations and here again we are talking to our regulators our debates have shown that there is a need for a renewed regulatory approach to the postal sector in all its dimensions mobile, financial services logistics, e-commerce trade facilitations etc the UPU will remain a partner for the postal community in this endeavours Your Excellencies the next theme that came out quite well after innovation what simply in a simple words what we are told innovation is that we must innovate in our the way we do business we must innovate in our technologies we must come up with new products and services that meet the customer demands of today the next thing that's one pillar the next one is integration unless we are integrated your innovations are useless if you have a very efficient postal network and your next country which is next to you here doesn't have the network then your efficiency is all lost and here we say that the second theme that we can draw is that integration of the network products and services is critical in building both seamless global postal networks and business development opportunities at the international level what is needed is full integration between various stakeholders of the supply chain posts, the transport sector and customs and border securities are all very important in our business developing interconnections between customs post is of paramount importance in facilitating cross border e-commerce your excellences the UPU and world customs organization have been working very closely together to develop joint programs and processes needed to facilitate the circulation of items across our borders interoperability of international postal network is one of the main goals of the Doha postal strategy as we have had in many countries yesterday and today postal operators operations are increasing in complexity integrated technological solution based on common standards are necessary to facilitate global exchanges your excellences here again the UPU is bringing concrete answers and solutions to the postal community by providing standard IT infrastructures solutions and services to designated people with UPU track and trace services which covers nearly 94% of the world's posts messaging through the postnet networks financial payment services and with IFS we provide a full and affordable infrastructure to all regardless of their level of development this integrated UPU approach is vital to ensuring both the development of e-commerce and postal trade facilitation at world wide level it must continue to be strong component in our next strategy roadmap your excellences this brings me to my third pillar here which is inclusion and sustainable development without any doubt our conference has shown the postal success role as a driver for inclusive and sustainable development inclusion has been a keyword in almost all our panels the capacity of the postal sector to foster inclusion in all its dimensions social, economic and financial has been underlined throughout our conference this message is clear if it is not us then no one else can do it I can tell you that so we have just to do that first of all economic inclusion is very critical and has been underlined by many speakers inclusion of micro small and medium size enterprise in the world market is one example of how the postal network can contribute to offering economic opportunities this was said yesterday secondly the topic of financial inclusion of unbanked and excluded population is now high on the agenda of governments and posts but also at the international organizations level the postal financial inclusion is becoming a strategic priority in many countries around the world from Africa to Europe and from Asia to Latin America this afternoon you have had Madam Amina speaking greatly at length on how the postal sector can become a very important infrastructure for providing this inclusivity agenda of the sustainable development which is now going to be adopted this is nothing new for us the post has been delivering financial service for many decades the UPU is very active in the financial inclusion field and working with strong partners such as IOM who are convinced that the post have a major role to play in financial inclusion thirdly your experiences through innovative e-services postal networks are drivers for digital inclusion it is accessible to all and the postal sector can help to achieve these objectives the importance of the universal service in delivering inclusion was underlined the universal service serves as an infrastructure that helps support the inclusion objectives we have today inclusion through posts represent a fundamental contribution to the sustainable development goals of the international community protecting our environment and supporting the sustainable development goals and the post must be prepared to participate and provide solution in this area the resilience of the post to natural disasters as well as contribution to post disaster response was emphasised by several countries particularly in the last panel discussion and these countries those who have suffered from such problems they have to respond to these difficult situations but also to serve their communities your excellencies ladies and gentlemen through integration innovation the postal sector will help deliver inclusion and foster sustainable economic development each element is dependent on the other and therefore we must all act together in all these dimensions ladies and gentlemen in conclusion innovation are for me the main drivers that should ship our strategic framework for 2017 to 2020 my ambition is for all of us to deliver together by 2020 a postal world where innovation is shared, promoted and driven not a luxury but as a reality for all of us it is my vision that a postal world we should be able to create a postal world where full integration of network at national, regional and global level is no longer an objective but a reality for all of us it is also my vision that a postal world in which our sector unique ability to include populations economic actors and territories is fully recognised and exploited by governments, development partners and international organisations however for us to achieve these objectives we need to transform the universal postal union the universal postal union needs to undergo a profound and fundamental transformation by 2020 we need quicker and more efficient decision making processes we need to transform our regulations and practices and the way we deal with this development issues we also need to have a clear and adaptable mandates which we can be able to implement we must come up with quick and concrete proposals for reforms I want to emphasise here that the excellence is the change that we have all asked for here we have only very short window between now and October we must all act together very very fast to come up with real proposals which can change this organisation and this has to go to the Council of Administration in October from there then it can be able to meet the deadline for us to change these things in 2016 Congress if we miss that train I can assure you we have to wait until 2020 before we can take a decision and I can tell you the market is not going to wait for us Your Excellency I would like to say that our strategy conference has paved the way to our next roadmap the ideas flowing from this conference will be further refined through seven regional roundtables over the next couple of months before a final examination by our Councils and a final approval by Congress as a global postal family let us not miss this opportunity to build an even an even more relevant postal sector and a UPU that is more efficient transformed and fit for purpose Your Excellency I want to conclude with final remark the last speaker here who spoke Mr. Guzman said that we must have faith in the UPU I am a very optimistic person and together myself and the entire team of the International Bureau are determined Your Excellency on a final note again I must say that I and the Deputy Director General were greatly humbled for the expression of support and the confidence with which you have expressed to us this really touched us for us it was just a normal course of duty when you elected us in 2012 we took the promise to be able to deliver to you a UPU UPU and the post must change for us UPU and the post will change and together will move the world thank you very much for your attention Your Excellency Congratulations again to the Deputy Director General of the UPU congratulations for this brilliant speech for this engaging speech congratulations to him and to his entire team for the impulse that he gives daily the Universal Postal Union Ladies and gentlemen I do not wish to abuse your time but we I remember with insistence that there were earlier two questions of speech to which we did not give to not give the impression that we are making ostracism here I would like with your permission to give the word to two countries which have been recorded and which were not intervened that is Iraq I think for problems of translation and China if the representatives are still there if they are not there I think we have done our duty so we can go to the next before arriving to the word of closure earlier I would like to to the next Deputy Director General to indicate that there will be the continuation of this strategic conference so this regional strategic conference which will take place on the Congress of Istanbul in 2016 in Turkey it is so natural that we give the word to our other 2016 I pass the word to Turkey to the delegated of Turkey Chief of Delegation of Turkey he is not there Yes you have the word Turkey here if you are there Hello everyone Turkey China we will host the European meeting in 2016 in Istanbul the things the law has been changed in 2013 and we adopted new law by this law the regulation and the operation site operation site and the regulation site has changed we determined as the regulator of the sector and we will try to do our best in 2016 to arrange all the things about the meeting we look to seeing you in Istanbul thank you in the international office directed by the Director General Mr. Houssin and the Vice Director General Mr. Clivaz after their entry into the operation China has a strong and stable international office in the EU We are convinced that the Director-General, Mr. Roussin, and the Vice-Director-General, Mr. Knébas, are able to continue to direct and coordinate the union's members' payments to raise the challenge of all members' payments, to raise the challenges that we are facing at the moment, and to promote the development of the entire world. Thank you again, Mr. President. Thank you to China for this very nice word. We are going to, ladies and gentlemen, now I think to go to the last board of this strategic conference. After the brilliant speech, the engaging speech that was made earlier by the Director-General, I would like to make a speech. I would like to say a few words if you allow me to. After two days of intense work, here we are at the end of this strategic conference in 2015, on the theme of bringing innovative, integrated and inclusive solutions. To address this theme, the International Bureau of the EU has developed a programme that is composed of nine panels that have treated subjects as relevant to each other. After having noted only by the phenomenon of globalization, globalization, the economic and technological environment is constantly changing. You have just raised the title that the postal world is not at the brink of these changes and that it needs to accompany these changes. With the spread of the network, the posts have a fundamental role to play in the development policy of our countries, especially in financial inclusion policies, and the reduction of poverty in our states. Ladies and gentlemen, I have often heard that the posts of the world form a postal family. Your massive presence and distinction at this conference, as well as at this closing ceremony, constitutes, in my eyes, a patent proof of this solidarity. Let us act collectively to allow our respective posts to cross new paths and to raise the challenges they are all facing. Ladies and gentlemen, for two days, we have talked about changes, transformations. Everyone has understood that the change as such is not truly an option today. The DEG has said it, but I allow myself to repeat it. This change has become an obligation for all of us. Our people have legitimate expectations that we, governments, institutions, or multilateral organizations, have the duty to meet. We have the obligation to bring to our populations innovative, integrated, inclusive solutions. The good news is that we can do it. And we will certainly be able to do it if we work collectively. The world will continue to change. It will therefore return to the post of change as well, and above all to adapt permanently. The post will succeed until now. I believe it will succeed in the future. Let us remain the actors of change in this world. Ladies and gentlemen, we will have to invite you. I would not have finished my speech without addressing the name of this necromancer, Mr Alassane Wattera, President of the Republic of Côte d'Ivoire. In the name of Prime Minister Duncan, who was here with us yesterday, I would like to thank him very much for the Côte d'Ivoire. First of all, to the General Director of the UPU, Mr Bichard Hussain, to the Vice General Director Pascal Cliveuse, and to all of the personnel of the International Bureau for the quality and reception of all the attention given to my delegation and myself have been the subject since our arrival here in Geneva. I would then like to congratulate all the panelists and all the experts for their participation in the different debates, as well as for the brilliant contributions to which we have had the right during these two days. Finally, to all of you, I should say congratulations and congratulations for your respective contributions to the success of this work. I would like to thank you each and every one of you. When we leave Switzerland and welcome you, I would like to thank the Côte d'Ivoire, the whole of the Côte d'Ivoire, but also this country so dear to many of us. I would like to finally say or say to you that your hopes have been achieved, that your hopes have been achieved by coming here, and I hope that we have been at the height of this event. I would therefore like, ladies and gentlemen, to conclude by saying that the Côte d'Ivoire has marked its availability on the side of the European Union and the international postal community to raise all the challenges that our countries are facing in the coming years. I wish you all a good return in your respective countries. To sacrifice the tradition, I declare on this, close the 2015 Strategic Conference of the Universal Postal Union. I would like to thank you for your kind attention.