Live from San Francisco, extracting the signal from the noise, it's theCUBE, covering Oracle Open World 2015, brought to you by Oracle. Now your hosts, John Furrier and Jeff Frick. Okay, welcome back everyone. You are watching Silicon Angles theCUBE, our flagship program. We go out to the events and extract the signal from the noise. I'm John Furrier, the founder of Silicon Angles. I'm John, my co-host Jeff Frick, the general manager of theCUBE. And we are live in San Francisco for exclusive coverage for Oracle Open World. Our next guest is Whitney Drake, manager of social strategy and care at General Motors. Welcome to theCUBE. Thank you very much, happy to be here. We are super excited about this segment because we love social data. We love where our media is all based on social distribution, engagement, interaction. But for Oracle Open World, it really represents the new way of how things are getting done. And the database, structured databases, columns and fields, now can handle unstructured data, which is all social. The user experience and user expectations now are social. Yeah, absolutely. Tell us about what you guys are doing because you can really do a lot of good things with social. So I want to hear the care and what you guys are doing. Obviously customer support, identifying potentially things happening in your customer base, persona base, 360 degree view. Share your social strategy. I would love to. You're on theCUBE. So we have several different parts and pieces of our social strategy at GM. One element is social care where we're monitoring, we have 24 agents in the U.S. that monitor all of what's happening within social care. So mainly forums, Facebook and Twitter right now, and then obviously Instagram is up and coming. So we help customers set their clock if they're having a question about OnStar. We also provide marketing support on Twitter. So if someone's looking for a car, we'll help facilitate a test drive at a dealer, get them any information they might need, and then hopefully sell a car or truck. And we do that seven days a week, 16 hours a day. And in 2015, we rolled global care out to 25 markets. So we have about 145 agents globally working on social care. And so it's awesome. It's a huge task because we have over 145 social pages globally and every different level of engagement on those pages. So that's one part of the puzzle. The other part of the puzzle is how we go to market from a community management marketing perspective. So not just pushing messages, but engaging with customers. So we have a story about Little Red that we like to talk about. So Little Red's owner was Richie. And every Friday he would post Little Red and I are off on adventure. And one Friday, the Chevy team didn't hear from him and they were like, hey, Richie, are you and Little Red okay? And he replied, oh yeah, we're just on vacation. Everything's great. And so just more than just pushing your message out but trying to find those points of engagement. It's hard to be with your customer base. You're connecting with people on a personal level. Yeah, exactly. And that's what social allows customers and companies to do. Can you share their view? Because customers want to contact just instantly.  You'll never be on my Snapchat story. But this is the new channel that they're not going to pick up the phone. This doesn't have voicemail. That's when we won't set it up. So the touch points are really the key for the care piece. How, share some anecdotal color around how that's been with the customer base. And then they tweet you direct messages. Is that how you're connecting? Can you share some use cases and just day in the life? Yeah, they, obviously they use Twitter and they use Facebook. And like I mentioned, we're starting to see a lot more engagement on Instagram, especially with the paid part of Instagram. So we'll have customers who might be having an issue with vehicle.  And so customer care jumped in, worked with our infotainment team to figure out what was going on, talked to the dealer, dealer had the fix, got it all resolved. Well, in the meantime, a Canadian customer saw it. And the Canadian customer's dealer didn't know anything about it. So we ended up working with our Canadian team and our technical assistance team to get the help in Canada. And that's what using a global tool allows us to do because we're able to see the conversations happening all over the world. It's real time. They're on the go. There's data in motion. People are in motion. Cars are in motion. Jeff, we talk about this all the time.  I mean, you look at the advertising around cars and it's really about the emotion of the car experience, whether it's a truck or a Corvette or going out on the town and being all dressed up. And how does that really kind of map back to the social piece of really having more of an engaged conversation and connection with people? Yeah, we like to say we have really passionate owners. So we hear them loud and clear on a regular basis. And I think it's really awesome because I've also overseen social for life insurance. You're never gonna be as passionate about life insurance, you know, you need it, but you're never gonna be as passionate about it as you are about your car and how much you're spending. I think the other challenge for us is you were talking earlier about the response time because a lot of what's happening with auto is not as quick as turning around a reservation at an airline. It does take us a little bit longer to get a customer the service that they need and close out a case. But customers expect it. And in the future, we believe as millennials are now buying more cars and they are still passionate. There's just an article this week that says that they do care about driving or transportation, maybe not the way that a generation ago did, but it's still important that we're gonna see even more social engagement, you know, and we love it. I mean, Corvette owners are some of our most passionate. I was born in Bowling Green so I've been to the factory. I was born there. I still don't have a Corvette. I'm waiting for my Corvette, John. But the other interesting thing is- I'm making a note of myself. Yeah, I made a note of myself. Color what you like. GM was so ahead of the curve with OnStar and really having a connection directly to the vehicle. How has that, you know, I think before it was like, if you got in a crash or you needed kind of concierge services, how has that adapted over time and how did that kind of give you guys an early footprint into connecting directly inside of the vehicle? Yeah, so OnStar data is something that we try to look at and now actually social care was in one area and OnStar social care was in a separate and earlier this year we brought them together so that we're able to give holistically look at a customer like if you've had an OnStar issue, you know, or you've had a vehicle issue, could we provide you OnStar extension? Do we wanna bring you back? How can we leverage that data? And as infotainment increases over time, we'll be able to leverage more data from the head unit in what we're doing from a social perspective. So it's all, you know, the internet of things and the future of how we look at a customer and how a customer engages with us will definitely be something that we're taking into consideration. OnStar DNA obviously helps the mindset in the company, but talk about the culture. Obviously to have the success you've had, what's the mindset internally from management? They're obviously must say, hey, we got the market research that shows this is how the millennials and the new, the natives, if you will, native internet generates like my youngest daughter. Yeah, I mean, leadership is really supportive. Mary Baraj just got recognized for her presence on Facebook, which was awesome. Our CEO is out there.  She understands the importance of both social and social care and customer care. And at GM, one of the mantras in our mission is that the customer is at the center of everything we do. So every journey starts and ends with the customer. So we have to keep that in mind as we're trying to do what's best for them. You know, it's really great. We always say here at Oracle, all the executives have come through all the Oracle top guys, except for Mark Hurd and Safra Katz. We'll get them on sometime. But if they can, and Larry, we can. I tried to taunt Larry on earlier during the keynote. But now you have the access. You have the touch points. You have the customer cares. You got your channel set up.  You have the open line of communication. You're listening. That's going to throw up a lot of data. This is a data center value proposition for all of Oracle now. How are you guys operationalized that internally? Okay, so the front end social teams doing their thing. You're trying this, trying that. But then the day you lock in, what's working? How do you bring it in to the company to hit that customer-centric mission? How's the data being ingested? How are they using it for ROI? Can you share some internal? Yeah, so I think in the beginning we were really concerned about what is or isn't working in the social space. What time of day? What day of week? How many characters is it? What is the sweet spot? And now I think our focus has shifted is how can this data help us sell more cars, improve quality and vehicle productivity, and leverage this live focus group that we have. So for example, when we launched the Silverado and the Sierra, K2XX is their code name. Not so secret. But anyways, we had a special team that was looking at quality ground up in the social space and we noticed in the forums that the steering wheel was getting too hot to the touch and customers were complaining and the cooled seats were venting hot air into the rear passenger. And we picked this up in the forum when we quickly got with the technical assistance team and was, how did we not see this? Well, we had run our test fleet in a cold climate. I mean, we're in Michigan, it was winter and these were early vehicles available down south. And so the team was able to take the steering wheel out of production immediately and within 30 days they were able to reroute the ventilation for the cooled seat. So that's real world data that probably would have taken us 30 or 60 or 90 days previously. So I think that's a huge opportunity for us. So one of the things that we're trying to look at as we move into 16 is what was ROI of warranty cost if you intercept that early? And then I think another thing we're trying to look at from an ROI is call center versus social and how we can help. And then looking at the average ownership of a vehicle so it's 11 years in the U.S. How do we get ahead of that? Because as millennials start to buy we want to be there to help provide social care. Yeah, that's real ROI right there. Yeah, I want to dig in a little bit. So what was the forum that data came across? It was a truck forum. Yep. So you're... We monitor about 120 forums in the U.S. and we're rolling that out globally to do it as well. So we have agents on there every day monitoring the conversations and engaging where appropriate. And how do you see the traffic flow or the kind of intensity of the information shifting from people calling 1-800, my steering wheel's too hot versus just a public outcry of I'm frying my kid in the backseat, we need a justice thing. I think that we haven't seen the shift yet but I think that goes back to the average age of our owner and how long keep people keep vehicles. But we do expect that well, another thing that we were talking about is awareness that automotive companies are in the social space helping with social care. I think everyone knows that the airlines are there but I'm not sure that they fully know that auto companies are there because GM was actually leading in this space and now we're seeing the competition come online. So we've talked about how do we raise awareness for what we're doing in this space and help more people. And with that 11 years in between purchases, I mean, I would imagine the socials are pretty important tool to keep those people engaged because they're not gonna buy a car for a while, right? In theory, they just bought one, they're locked in for a little while but you wanna keep them really engaged, part of the family, part of the conversation. One of the things that we're trying to look at is the correlation between an engaged community from a marketing perspective and then when you have an issue, how we help you and then what does that mean when you go to buy a new vehicle, right? Because we wanna be able to correlate the fact that we helped you in this space and the fact that you came back. One of the things we also wanna look at is if the average life cycle's 11 years, hopefully it comes down because that's actually a long time, is if we help you now and we come back to you in three years and say, are you ready to buy a vehicle, can we do it? In some of our other markets, they actually are using serum related to social. It's just not been totally embraced in the US because we consider it spam here. If you talk to us on social, you don't wanna get an email from us saying come buy a vehicle. But in other markets like Brazil, it's totally acceptable. So we're trying to look at that data. The localization. Right. How can we leverage that data? And other markets like our GM international operations, India, it's acceptable as well. Europe, not so much. Privacy laws in Europe are crazy in Canada as well. So just trying to look at those different ways for us to work better in the future. Wendy, I wanna get your take on it on social because it's a big part of our business. We are big into social business. We think social is the next generation. Social business was like e-business. I wanna get your take on it because social's evolved from, hey PR, buzz, hey buy some stuff, having a promotion and trying to sell stuff on social versus looking at it as an environment. So I want you to compare and contrast the web. Because in the early days, I worked with Procter and GM and there are interactive days, they called it interactive back then. That was the web. I spent some time at P&G. Yeah, so you know, I noticed that's why I brought up. So I did my homework, did a little bit of homework. You know, but P&G and GM and the car companies, they were very big early adopters on the web. When people were saying, oh, that's just a kid's thing. The interactive was what was called. But that obviously became, people were buying and getting information with buying cars online. Well, getting information then going to dealer and you're doing e-commerce. And then the rest is history and now we have end of that at web error to social. How is social evolving as fast to being a viable platform like the web was? I mean, the web was laughed at early on. Oh yeah, absolutely. People thought we were crazy. Social was laughed at, but now the president's on, everyone's on, but people are interacting. So it's a new channel. How is that evolving in your mind? And compare and contrast if you can to the other trend of the web and where are we, what's your take on status of the industry? I think though, social's moving even faster than the web did. And if you aren't thinking about it or haven't thought about it, you're going to get left behind. I mean, one of the examples that I've been using in the last few weeks is I color my hair like a lot of women do, right? And I tweeted a hair coloring company. I won't name names and said, hey, I'm this color right now. It's summer, I need to go lighter. Can you help me? And the response was call us on the 800 number. And I'm like, really, you can't help me on Twitter. And they're like, no, it'll be better if you call us. So I called and then the first question they asked me is, well, what does your hair look like? What color is it? And so I Googled myself and of the first six images that appear, I'm the top three. Like just based on my Twitter handle and you could have seen my picture. So what if in the future, and I'm not talking like a year, I'm talking like six months, that haircare company had responded to my tweet and said, I see these couple of pictures. Are you thinking this color or this color? Is there any other picture? Engage you. Right, tell me, is your hair thicker thin? And then said this and then gave me a link. I would have bought it right then. But instead I called, I was annoyed. I thought about changing brands. Yeah, yeah. So I really do think it's a viable option in the future and the future is now. Yeah. And it is an accelerator. People are browsing and learning from their peers. It's an omnichannel environment. All that stuff is cool. So I agree with you. What data practice are you using? Because now obviously if you're at P&G then you're probably very data driven. I'm sure GM is data driven. Data driven is everything. How do you share with folks watching who are going into social and expanding social how to be data driven and share some experiences that you guys do best practices? Yeah, I think a lot of people really get caught up in trying to have a really expensive tool or pouring over data. And sometimes it's just as simple as exporting the data that exists in the channel you're in and then looking at it. And one of the things that we learned really early on is that when we posted more than three to five times a week we actually saw a drop in engagement. Now that's changed over time. But right after we figured that out, probably a year, a company came out and said, oh, auto needs to post on this day and they need to post six times a week and da, da, da. Well, our data didn't say that. And so you can't take a what people say you have to kind of look at it and be don't overcomplicate it, just start simple. Like, is it what time of day I'm posting? Is it the channel? One of the things we've been looking at a lot is when we engage with customers from a marketing support standpoint we look at their profile and we pick one thing. Like they go went to the school or they live in this town and it's personal. So just don't overcomplicate it to the point. Yeah, to scare people. Right, because it can be scary. I love it, but it can be overwhelming. When done right, it's amazing. Right, it is. When done wrong, it's scary. And I think the future of big data and for us it's called enterprise data warehouse. I mean, the possibilities are fascinating and fun and the sooner we get there, the happier I'll be. But when you're at the beginning of the journey, don't get so caught up at the end of the journey. Just take it one step at a time. You're pioneering right now. And again, for the practitioners out there, what are some of the measures you talked about kind of measuring engagement and trying to correlate that with future success and what are the things that you measured that define engagement in your world? Yeah, so for us, it depends on the channel, obviously, but we try to look at the size of our community, engagement of our community, because if we're just posting and no one's actually replying or liking it, then we don't have an engaged community and that for us is health, is our community healthy. I see a lot of pages out there, not just even our own, where they've been up for several years and they have no engagement. So at that point, it's like, do you really need to be there? We had a conversation, I'm in grad school, we had a conversation the other day about B2C versus B2B and we were talking about the mining crisis in Virginia a few years back and someone was saying, oh, they should have leveraged social and I'm like, but they're a B2B company. So if they had had a Twitter handle, who would they have been talking to? So you have to kind of, right, you had to have this, be realistic. This was good on paper, great engagement. We're talking to ourselves. But be realistic about what your company's trying to achieve and look, engagement might be a great score for you, but driving sales, like GM doesn't sell vehicles online, we sell them through a dealer. I think your point about not listening to consultants and people telling you, this is the playbook.  So you can't take a boilerplate. Right, and every community is different. Like we, the Corvette Facebook page is very different than the Silverado Facebook page or a Cadillac page. It's called demographics, it's like a graphic. Yeah, I mean, and it's amazing to watch. Like one of the things we found with our Chevrolet Facebook page, which was fascinating was more than half of our fans are outside of the US. Who would have thought, you know, on the first blush that that would be the case and then adding geo-targeting, you're able to talk in their native language and work with them, so. That's super insightful.  We build our own custom listening because why, I don't want this, we want our own stuff, we know what we want. We kind of know what we're looking for. So that's the advice that you're giving other people as well. Yeah, I mean, I used to work in an agency for several years and GM was my client, I had other clients as well. But you need to know your client, you need to understand what's best practices, but you also need to know your community because you can't take, I call it the peanut butter approach, you can't just peanut butter everything, it won't work. Whitney Drake, thanks for shaking the time to share with us the data and socials. Great information, like Jeff always says, the answer to all future problems will be on theCUBE by our super smart guests and you are awesome. Thanks for sharing. Thank you very much. I'll give you the final word, quickly share with us what products you're using for Oracle, what are you doing with those guys, what are you guys using for them? We use Engage and publish from Oracle and then we also use for CRM Siebel at GM on the customer care side. So right now we're in integration between customer care and Siebel to make sure that we know a customer's history, how we can help them and what the future holds. In the distant future we'll be able to say, oh, thank you for your loyalty, we want you to buy this vehicle, so yeah, it's awesome. Persona-based, intelligent, machine learning is great stuff out there. Full 360 engagement and intelligence systems are key. I wish I had more time to talk about some of the funnel infrastructure products that you guys were looking at. We got to get you back on the field. Thank you for sharing. Thank you very much. We are live here on Howard Street with our closing things down, this is theCUBE, it's our flagship program powered by SiliconANGLE Media, SiliconANGLE.com, Wikibon.com research team, and of course, SiliconANGLE.tv, CUBE page there. You want to get all the information for all the content, the trending stories, the crowd conversations that we've aggregated, the organic conversations, and all of our videos all out there on crowdpages.co slash oow15, that's for Oracle Open World, that's crowdpages.co slash oow15. We'll be right back for more after this short break here at Oracle Open World, this is theCUBE.


When you go to work, you expect to be able to go home at the end of your shift. After all, most take up employment to work to live. However, at almost any workplace, tragedy can strike. Some industries tragedies can strike more frequently than others. I would say working in retail is probably more safe than say in a factory, give or take. Say a teddy bear shop is on one end of the death at work scale and in the army in a war zone is on the other end. Today's subject would probably be around three-fifths along the scale towards the war zone. Our subject today is a chemical factory. A chemical factory that would turn out to have some serious shortcomings in its safety, protections and protocols. It probably goes without saying my little scale, like all of my scales, is very subjective and essentially useless. But it kind of puts across my point for this video. Today's disaster would result in four workers not returning home from their shift. I should say that this video will be leaning on the CSB interim report and the final investigation report for its facts and figures. So as always, check them out for further information and reading. Insecticide Our story begins with this little chemical, methylmal. It's an insecticide and is rather good at killing stuff. It's even on the EPA's toxicity category one list, i.e. very toxic. It's sold under a number of different commercial names, but for this video's purpose it's sold under the brand name of Lanate, sold by the totally not controversial DuPont company. And one such place DuPont made this insecticide was at its La Porte site in Texas. The site dates back to the Second World War and over the years was lauded for its safety. It was one of the largest chemical plants in the area and several different products were made there, including another insecticide sold under the name Vidate. Both products made use of the chemical methylmocaptin as an intermediate raw material. It's a very deadly chemical, but although cutlery, it does have an odor similar to cabbage, thus it can give you some warning of when it's around. In 2011 DuPont installed a nitrogen oxides reduced scrubber incinerator at the La Porte site. This cost $20 million and was quite a large investment. It was aimed at reducing the insecticide's plant's pollution emissions. The system also was hoped to help increase production levels, but often with these things the project had some drawbacks. The new scrubber experienced high pressure events in the pipework for the waste methylmocaptin from its Lanate and Vidate processes. This was caused by the collection of condensate in the pipework, which created blockages. Now it was the system's pipework's design which caused the blockages, as the CSB would later say, that the pipework had low points which liquid could collect. In order to combat high pressure events staff were instructed to open manual drain valves and any liquid collected would drain out and trap gases would then be able to be vented to atmosphere via the scrubber stack. The building's control panel would alert operators to a leak of methylmocaptin, and although sensors were placed all around the site, alarms were only in one place. The process building was split in half and was named a wet end and dry end. Both parts had ventilation which pulled air out of its side via fans. However, both sides had been switched off due to defects earlier in 2014, thus eliminating any proper ventilation for the building. Over the years parts of the site would be sold off to third party companies, which reduced the amount of actual DuPont staff working at La Porte chemical plant. So this rather neatly leads us on to the disaster. Okay, so before I start the disaster outline, I'm going to show you this patented, well not really patented, plainly difficult disaster bingo card. Take a picture of it and cross it off as we get going along this disaster outline. It's Monday the 10th of November 2014, and a truck is pulling up on site to offload some raw product for the insecticide plant. The product is acetyl dehyde oxane, but for the ease of your ears and me pronouncing it dodgily, it can also be called AAO. Usually it is delivered as a load of 100% AAO and diluted down to 50% on site. However, on the 10th of November, the lorry had a shipment of pre diluted AAO down to 50%. The site's crew weren't trained for this, and during the offloading, the water dilution system was accidentally turned on. This diluted the AAO down to roughly 24%, making it out of spec for the insecticide production operations. On top of that, it also overfilled the AAO storage tank, as water had carried on being pumped after the delivery had been completed. Due to this, little materials faux pas, the lanate and vidate insecticide processes had to be shut down. Obviously this is not very good, but shut down would last two days, as management tried to figure out how to deal with the diluted AAO. But the delay would also bugger up another part of the production process. Well, with the system shut down, the methyl macatin in the reaction system used to produce lanate had formed a salt slurry. This stopped an initial restart after the reaction process. This scenario isn't actually particularly rare. However, Dupont never really officially devised an unblocking process. Instead, operators had figured out over the years that adding warm water to the reactor system pipe work usually cleared any slurries up. During the pumping of hot water, a valve connected to the feed line from the methyl macatin storage tanks should be closed. This was to stop any water running into the tanks, and thus was meant to isolate the feed line from the reaction system. This valve, for whatever reason, was inadvertently left open, and water flowed back towards the tanks. Interestingly, this scenario had not actually happened before, and the tanks were now overflowing back into the feed line, raising the tank level by 2%, a fact that was missed by the operators at the time. This water, now in the feed line, and was estimated to be around 2,000 pounds worth of liquid, began to mix with the methyl macatin, and in the cold November temperatures formed a solid hydrate that now created another blockage. So, another start-up of the reactors was attempted after they thought they had cleared the slurry, but again it failed due to no supply of methyl macatin. But operators couldn't figure out how. Well, we know it was because of the newly formed hydrate in the feed line, but the operators every time didn't know. DuPont management and operators would take until Friday to establish the course of the blockage. In order to return the hydrate back to liquid methyl macatin and water, management instructed operators to run hot water over the feed line's pipework underneath its insulation. This would warm up the pipe's contents, but at the same time, it was realised that the methyl macatin would likely expand as it was heated up. Thus, the pathway for over-pressure to go was needed. This brings back into our story the vent line to the scrubber incinerator, and its piping intended to remove excess or unwanted vapour from the system. The system had three valves that connected the feed line to the vent header. Pressure gauges were included on the three valves to monitor the progress of the unblocking activities. So, the hot water pumped over the pipework took place during Friday's day shift. I should say that during this, the valve for the feed line to the reaction system was closed, leaving only one potential route for liquid methyl macatin, which was out to the vent header. During the day, the hydrate was unblocked between the tank and the first vent valve header. By the time the night shift had come along, work to start and clearing up to the second valve was nearly ready. The day shift supervisor handed over with a verbal report on the day's clearing process. This was the first time that the night shift supervisor had been aware of the issues. So, the evening shift carried on, and by one in the morning, the team had cleared up to the second valve. They thought it would be a good idea to attempt a reaction system start-up. The valve between the feed line and the reactor was open, and the feed pump was started. But to their disappointment, start-up failed due to, once again, no flow of methyl macatin. Time for a break. The operators closed the feed line valve, but left the pump running. This was around 1.30 in the morning, on Saturday 15th November. The one water running over the pipe work was also left on, and the hydrate was slowly returning to liquid. This left the system in a dangerous state. With the pump running and the valve of the reactor shut, this only meant there was only one path for the liquid methyl macatin, and that was to the vent header. Remember, the vent header was only intended for vapours, not large amounts of liquid. At approximately 2.45 am, the methyl macatin storage tank level began to drop. This was a big hint that the blockage was now clear, and the deadly methyl macatin was now being pumped out of the tank. Some operators could smell the foul odour of the chemical, but it had become a bit of a regular experience, and was thus just ignored. Fluid was now pumping into the vent header, and the control room started receiving alarms of high pressure in the waste gas vent header piping to the NRS incinerator. As I mentioned earlier, condensation in the vent header pipe work was pretty common in this poorly routed pipe work, which collected in bends and low points in the system. The shift supervisor and an operator were sent to the third floor of the main building to carry out the regular operation of opening the drain valves to vent the scrubber system of any liquid. When they opened the valves instead of the regular brownish liquid, methyl macatin liquid poured out of the drain valve and quickly turned into vapor, filling the floor. Remember how the air ventilation system had not worked since October 2014? Well, the vapor was able to fill out the building unhindered. The operator, who had opened the drain valve, radioed a distress call. Sadly, though, they didn't express the nature and location of the emergency, thus more operators would attempt to offer assistance without any PPE. One of the assisting personnel went up to the fourth floor by mistake, found no one and made a PA announcement. He was then told to check floor three. He made his way down but passed out, hitting his head in the process. Another operator reached the second floor and upon feeling sick also retreated down the stairway, where he was met by one more operator who had come to help with air bottles. The operator with the air bottles made his way up to the third floor, where he would succumb to the gas. The one who had hit his head amazingly would gain consciousness 45 minutes after his fall and also managed to escape. In all, four had been overwhelmed by the fumes, which were three operators and a shift supervisor. Two of the operators, sadly were brothers and all of them would pass away. About an hour and a half after the opening of the drain valves, personnel with the correct PPE were able to enter the building and close the valves and recover the dead. Aftermath. So needless to say, this disaster was not good for DuPont and investigations would begin, which would be undertaken by both OSHA, the EPA and the CSB. So during the investigation, the surviving operators were interviewed and DuPont's processes were scrutinized and the cause was pretty clear. Just poor management of the site and an improper response to the chemical release. On top of that, a poorly designed venting and scrubbing system allowed for the foundations of the disaster to form. The CSB report would list its key findings. In its investigation of the November 15, 2014 DuPont-LaPorte incident, the CSB found that, one, DuPont did not effectively respond to a toxic chemical release. Two, DuPont's corporate process safety management system did not ensure that DuPont-LaPorte implemented and maintained an effective process safety management system. And, number three, DuPont-LaPorte did not assess its culture for process safety in the site's safety process surveys or any other formal assessment program, allowing serious process safety deficiencies to exist at the site. In total, approximately £24,000 of the very toxic methyl macaptain was released into the environment, which took the lives of four and injured many more. As reported by CBS, DuPont was ordered to pay $16 million in fines and Kenneth Sandel, the guy in charge of the unit, was sentenced to a year of probation, with the company itself being given a sentence of two years probation. Okay, I know it sounds a little bit odd of giving a company probation, but it just means that federal officials will have full access to all of the company's operating location. The site at LaPorte would actually get shut down by DuPont, and I suppose that is one way to fix any potential issues. This is a plain difficult production. All videos on the channel are creative commons actuation share light licence. Plain difficult videos are produced by me, John, in the currently wet and windy corner of southern London, UK. I have Instagram and a second YouTube channel to check them out for other bits and pieces I get up to. I'd also like to say thank you to my YouTube members and Patreon members for your financial support. And all that's left to say is thank you for watching and Mr Music, play us out please.


Okay, we're back. Welcome to Global Connections on Think Tech here on a given Thursday. I'm your host, Jay Fidel. Our show today is called Fresh Back from China. It's a conference in China. We talk about on the ground how well is China emulating the American way of life and the way of academic life and why the Chinese and how hard the Chinese are working to emulate our way of life. If you want to ask a question or participate in discussion, you can tweet us at Think Tech HII or call us at<PHONE_NUMBER>. Our guest for the show is Elizabeth Sectoris of Shamunad, Shamunad University, visiting professor in wait, I get it, wait, business and business and... Not visiting, in residence. In residence, professor. Pardon me. He's been there a long time. He's been residing there a long time. Business and communications in Shamunad. And somewhere along the line, she decided and had this opportunity to go back to China because she was there in 1993. 73. Let me think. That was right after the Cultural Revolution. During the end of it. During the end of the Cultural Revolution. And now she goes back in 2017. Can you imagine how your mind is blown by looking at China after that period? I just want to tell you, I went to China the first time in 2003 or 2004. And it blew my mind. The energy, all these people moving at a high, high rate of speed, doing everything they did at a high rate of speed. It was completely a mindblower to go there. And it changes you when you go to China. You realize that there's another side to this world and it's a world of tremendous energy. They have something je ne sais quoi that is not duplicated anywhere else. So let's talk about why you went in the first place and why you went back. Right. Well, the first time I went, I was part of a delegation of Science for the People scientists. And we were invited by the National Science Association of China. And they gave us an incredible six week tour in 1973. Still Cultural Revolution time. The streets filled with people, that energy you describe. There were more people in the streets than the now. Now they're in their middle class housing, right, relaxing themselves watching television. If you turned around in the streets of Shanghai suddenly you'd see a thousand people following you because they hadn't seen any of us long noses in their whole lives. So Joe and Lai was in part responsible for, at least he was responsible for alerting certain people in the government that I was there because he had invited a friend of mine from New York in 1971. And then Nixon came in 72 and we went in 73. Wow, that was history making. Part of that trip we rode in the train car they made for Nixon. It had pale blue velvet upholstered seats, blonde wood, white lace curtains and whatever cars they had at the time they all had white lace curtains on the windows and only professional drivers. So there were a handful of them. Well, when I went back now, interestingly I saw my Honolulu friends, Xiaofeng and Roger Epstein, depending on his mood, and Xiaofeng North, Michael's wife. Michael has a show here at Think Tech. And so Xiaofeng came down from Beijing to meet me in Shanghai where my first conference was. Xiaofeng is related to Joe and Lai too. She is his great niece and she loved the idea that I had meetings with government people in China then because of Joe and Lai and that now she as great niece of Joe and Lai was going to welcoming back, she's trying to get me to come live with her in Beijing. So the only thing recognizable in Beijing was Tiananmen Square, which they still don't allow cars to cross. So it's still this wide open expanse and then that old government building is still there with the big picture of Mao on it. And so of course I got my picture taken there. Of course. Mao in the background. Of course. Yeah, Mao in the background. I was hoping for one with Joe and Lai. We did find a Joe and Lai picture in the store. Oh, Joe and Lai, you're not going to find him living though. Neither one. Neither one. No, they're both looking on from elsewhere. But they are, you know, strong figures in China. They're both beloved, respected figures even now today. Well, Joe and Lai especially as the great peacekeeper and internationalist of China was very much loved and he was an extraordinary person. So, you know, we'll soon have that film in the footsteps of Joe and Lai out that the Norths are making. Right. I know they've been working on it for some time. They have been working on it for a long time. So the first conference I went to was in Shanghai and it was a actually a prep conference for a bigger one the first week of October. And the name of them both is consciousness, science, technology, society covers a lot of ground. A lot of ground. The framework is consciousness. And what we found is a great hunger among people in China to talk about things like consciousness. What does it mean to become more conscious in your world? And how does that going to affect our future? And what happens when we look at society from that consciousness raising perspective? And when we look at technology for it, can it assist us in evolving our consciousness? And, you know, so this is this is a fascinating. When you're talking about consciousness, you're not talking about self-awareness. That's not it. It's awareness of the world. Awareness. What is happening around you. There's individual consciousness and what we call spiritual awakening. Yeah, that too. So it is somewhat personal. Yes. And some of the technology that was talked about there was was like virtual reality and devices that you can put on that will drive your brain waves into a deeper meditation. Some of that looks a little bit to me like instant enlightenment. Who's who's putting this on? The the CSTS conference is hosted by a wonderful lady named Wendy Ma, who has a Buddhist center in the middle of Shanghai on a lovely tree-lined street. And she is hosting for 10 years consciousness conferences that are organized by my friend Gino Yu in Hong Kong together with Wendy herself and a team of us, including myself. We're talking about global connections here. Yeah. You know, Elizabeth has global connections. That's right. I'm a planet person. I moved away from Spain and I've lived in Greece and South America and Canada and other places. It shows. And I have some kind of destiny with China, it seems. I think a lot of people do. I think China is is magnetic, you know. It draws you in. It does draw you in. And as for the conference now, we're excited about it. The one in the first week of October will be held in the great Shanghai Expo Center, which has like 3,000 people audit for you. So I hope we'll get a really good turnout for this. And it's very, very interesting to see the ravenous interest in this kind of new world thinking, you know, that many of us are involved in. It's not just, you know, I mean, we know that there's a lot of interest in American academia in China. I mean, there's a lot of exchange back and forth in that way. And I'm not even talking about the political aspect at all. We're talking about the people. We're talking about the culture. We're talking about the people on the street. And we know there's a lot of interest, you know, in I guess in Americans, you know, I'm sure you found them as I did very friendly and warm and connecting, you know, they connect with you and a good sense of humor and all that. Yeah, I think it's always been a great interest in seeing people from the outside come in and learning about other cultures. You know, I was surprised at how few Chinese actually spoke English, because when I was there 44 years ago in 1973, all the young people were learning English from radio broadcasts every day. So I thought they'd all be speaking English. And they practice on you. They grab you, they come to you and they introduce themselves and practice their English. They did then, yeah. Not as much I found now. Now they already know the language is taught in all the schools. Now in Beijing, I saw the giant shopping malls and things like that. I mean, they have one whole shopping mall just for knockoffs. And nobody minds. My favorite label on a little scarf I bought for $2 was 100% silk feeling polyester. Silk feeling polyester. Okay, that's what turns you on. That reminds me of an old radio show in which a woman got a pair of genuine simulated pearls. Right, same thing. But you know, you mentioned something and I want to pursue that because that is the driving force of our show is, you know, their interest in the American culture, in the American community. Because they know a lot about us, but seems to me, and from what you say, I think I'm right to assume that, is that they want to know more about how we think, how we live, how we think our quality of life, our quality of our quality of life, our daily style of living, if they want to know about that. And maybe, and you can have to tell me, but maybe they want to emulate that to some extent in their own community. Yes, in a way, it almost felt like we've moved in on them. No, no, no, no. It's more curiosity than anything.  So everything is bigger, isn't it? Everything is bigger. Everything is bigger. You know, I used to think that big things were in Texas, you know, but no, nothing. In China, things are really big. I remember in London, when they went down to medium, they were going to get rid of all this super-sized American stuff and they were advocating medium everything. How refreshing. Now, China is super-sized to our super-size, so gigantic size, whatever. Well, what I saw was, you know, there is this consumer frenzy now. It's new and it's very shiny and it's very glamorous to be shopping till you drop. And they're pushing that in China. On the other hand, what I see on the more serious side is a real interest in our more forward ways of thinking. How to evolve our culture beyond what it is today in good healthy ways. Yeah. What do you mean, healthy foods or healthy lifestyle? Yes, meditation, yoga, all of these things. Self-awareness. What's the name of the conference? And they're reviving their own Taoist practices in Qigong and Tai Chi and stuff like that. And the government is supporting that. The government does not object to that. Let's take a short break, Elizabeth. And when we come back, I'd like to look at some of your photos. We'll have a little photo album, a little tour through Elizabeth's photo album. We'll be right back after this short break. You'll see. I promise we'll be here. I'm DeSoto Brown, the co-host of Human Humane Architecture, which is seen on ThinkTech Hawaii every other Tuesday at 4 p.m. And with the show's host, Martin Desbang, we discuss architecture here in the Hawaiian Islands and how it not only affects the way we live, but other aspects of our life, not only here in Hawaii, but internationally as well. So join us for Human Humane Architecture every other Tuesday at 4 p.m. on ThinkTech Hawaii. Welcome to Sister Power. I'm your host, Sharon Thomas Yarbrough, where we motivate, educate, empower, and inspire all women. We are live here every other Thursday at 4 p.m. And we welcome you to join us here at Sister Power. Aloha and thank you. Aloha. I'm Tim Apocha, host for Moving Hawaii Forward, a show dedicated to transportation issues and traffic. We identify those areas where we do have problems in the state, but also the show is dedicated to trying to find solutions, not just detail our problems. So join me every other Tuesday on Moving Hawaii Forward. I'm Tim Apochella. Thank you. Okay, we're back live with Elizabeth Satoro. She's a professor, a doctor professor at Shamanad. She is a professor in residence in the School of Business and Communications there. She just came back from a trip to China to a special conference. And we want to find out what she did because she's a kind of person. She's a global person. She thinks of global terms and connections. And I guess the best way to express that is with some pictures. So Elizabeth, let's look at your photo album, release some of them that you brought back and gave to us about what you were doing in China. There's you. So tell us about it. And I talk, oh, that's in one of the traditional streets that's still been preserved in Beijing. There's very little of that. And we're on our way to a set of hot tubs that float you, right? In the 1950s, when I was a graduate student, they were sensory deprivation tanks. And now they've become meditation tanks. And I think that's a very interesting turning of swords into plowshares. Okay, go ahead. And this is the glitzy shopping mall view, right? So these are these shiny white floors for miles and miles of them. You know, you could live in there and not lack for anything except this. And of course you can breathe in them because the air is nice. Right, better than the air that was outside. They're pumping good air. Outside you need an oxygen mask. Go ahead, move on. There's Xiaofeng and myself. Yes, some people will recognize her. And there's our friend Roger, Roger. And this is an area of Shanghai where there's a beautiful replication of traditional buildings in a giant mall that's all these very lovely traditional buildings. Yeah, they call it Chinatown. Chinatown in Shanghai is what it is. But all these Chinese old classical Chinese buildings, yeah. And this is my favorite picture, I think. It's a friend of Xiaofeng. A couple have a big Canadian school, an English language school for Chinese children, and we visited there. And that was fun to see that. Yeah, and this is my favorite food dog picture. And this is a typical sort of shopping street in that mall, the Chinatown mall. And this is a very interesting man named Bronislav Vinogradsky. And he is a shaman from Russia.  Xiaofeng really drooled over those. And he's working with me on developing a Taoist seminar because he's a Russian sinologist. For over 40 years he's been translating the most ancient Chinese documents and being a deeply trained shaman from Siberian style, he could tune in to Lao Tzu and these original authors and claims that there are no good translations of these documents around. So I'm looking forward to seeing his Russian version in English so that I can read the closest thing to those original documents, wouldn't that be? And a footnote to that is there are a lot of Russians in China. There are Russian neighborhoods and communities that are Russian stores and restaurants where people speak Russian. Interesting, I didn't see those. They came from Russia a long time ago and they were permitted to settle and they have a whole subculture in Russian, in Beijing for example. Wow, okay, moving on. Is that the last one? No, now that, the guy in the pink shirt there, he is Gino Yu who is the instigator of the whole consciousness science technology society conference and these are pretty much along with Xiaofang who came to visit me there. The other gals and guy are the organizing team helpers for the conferences. This is in the lobby of a five-star hotel as Xiaofang and I are just off to Beijing for a few days. This is in Beijing or Shanghai? Shanghai. That's one thing about Pudong, Pudong has the most incredible hotels in the world. Unbelievable hotels, spectacular views. And the picture behind us is a picture of Shanghai. Of Pudong, I believe that is and coming right out of your head there, that tower. The tower, yeah, yeah, yeah. Yeah, so you know the wonderful thing about China is when they make a decision, they can carry out, implement it overnight almost and right now they are doing more to build for a clean green technological world than anyone else in the world, making more solar panels and stuff and now instead of the instant cities looking only like a batch of skyscrapers with no green at all, they're building a model forest city where steep hills are covered with buildings in between dense growth of trees and gardens and growing its own food and stuff. So they're getting with it and once that catches on, they can put a thousand of those across the map in no time at all rather than some of the ghost cities that were built because local politicians were getting credits for massive building projects without even thinking very hard about how to populate them. Right. I remember going to Tianjin and one of my trips to China, Tianjin is a tech center, a tech park, sort of near Beijing, maybe a couple hundred miles east of Beijing. It's a city and in the city is the park and as we drove through this huge, huge tech park, you can look through the buildings, you can look right through them. There was nobody inside. There were modern glass buildings that you can see from one side to the other. They were building kind of on spec, thinking that the tech industry would come there. Well, I think it was an equivalent building for credits, for political credits, because you make the GDP go up by having these massive construction projects. But they're learning. You know, this is all new and they are a very ancient culture and my interest is, how much can we revive that ancient culture in good modern ways? And one of my dreams is that that was going to be recognized as a science, not as a religion, so much as a science. Why do you say that? Why is it a science? When I first saw that Yin-Yang symbol, I knew that they understood the cosmos the way our Western physicists still don't. That to me is the endless spiraling outward of radiation and inward of gravitation coming through each other. Think of a donut standing on it and it spirals in on one side and out on the other to create itself. I knew they understood the universe as cyclic, as eternally now, as ever creating itself from within. And we have a linear universe from a big bang to no thing nest, which just isn't going to hold water that much longer, I don't think. That standard model of physics in our culture has led to wonderful technologies, but it has not led to an understanding of life. And I held some foundations of science symposia on Western science, Vedic science from India, Islamic science, and now I want to do Taoist science because Western science gives us a material universe. Vedic science gives us a conscious universe. Islam gives us a living universe, surprised to me. And Taoism puts humanity square into that universe of nature. How do humans fit themselves into nature appropriately? That's what I want to see in this world and I think China could lead the way if they get over a little bit the consumer feeding frenzy and move into what they will be really good at to build, and you know they're not a hostile culture. As you said, they're a friendly culture. They may be buying up the world, but they're not leveling it. They have the best destiny, that's really in the 19th century when people took advantage of them and they're trying to stand up now.  But what I get is a conflict though. I mean, there's the consumer economy and that's national policy. Let's have a consumer economy. We want Chinese consumers to buy Chinese goods. We want to turn the economy faster and faster. At the same time, you're talking about a pretty profound change in thinking, emulating American thinking and lifestyle to some extent. Maybe that's part of the consumer thing. But also thinking broad, thinking philosophically. And I wouldn't use the word religion because I don't think the Chinese government likes religion particularly. But they do permit philosophical thinking. And so what we have here is an openness and an ability to change by the people, and I suppose arguably by the government too. It's all in change. And people recognize, welcome, support, participate in change. I'm not sure that's the same as in the United States. I'm not sure that we have the same sense of it. No, I think it's very different. In our culture right now, we've got a huge political divide and a huge educational divide. And I don't think that divide is as strong in China. There is some elitism now. You know, in 73, everybody who graduated from high school had to spend two years in low level jobs within the economy. You know, working in factories or waiting on tables and things. And then their work group, their peers, had to recommend them to go for higher education to make sure they would go to higher education to serve their society rather than to aggrandize themselves. And I met one woman teaching MBA programs in China. It was a Dutch woman. I met her in Holland. And she said it took eight years to move the Chinese students from wanting to serve their society to wanting to claim the corporate ladder. So that's what we taught them. And that's, I'm sorry about that, that we taught them that aspect of our culture. They had learned about education. But they'll figure it out. I think education was not as critical, important, personal education, education about the world or education looking outward. It was not as important in 1973 as it is now. I think that the individual Chinese is going to want to educate himself or herself as much as possible. I remember meeting people who spent their whole lives trying to educate themselves. They go to school, they run out of money, they work, they gain some money, they go back to school and on and on. Interation after iteration, merely to follow the educational thread. And I think that is a very valuable point for them. I agree with you. It's for self-aggrandizement more than serving the state. Well, but that's a relatively small part of the population. You want to be a better person.  And indeed, this whole trip sounds very global to me. And frankly, it was a bit of a new sound, very global. I never saw you in such a global mode as I see you now. Well, I love this planet. I am a planet person. I'm an evolution biologist and futurist. I'm a people watcher. I'm looking for how we can evolve into our cooperative mode. And I believe China is going to play a very, very important role in that.  What a thought. Thank you very much, Elizabeth. Thank you, Jay. Always fun being with you. I'm going to do this again. That's always. Aloha. Sajin, sheshe.


Hello and welcome to the session. In this session we discussed the following question which says show that 3 to the power 1 upon 3 into 27 to the power 1 upon 9 into 233 to the power 1 upon 27 into 2187 to the power 1 upon 81 into and so on up to infinity is equal to 3. Before we move on to the solution let's see what is Arithmetico geometric series.  Let's proceed with the solution now. We are supposed to prove upon 3 into 27 to the power 1 upon 43 to the power 1 upon 27 into 2187 to the power 1 upon 81 into and so on up to infinity is equal to 3. First of all we consider let 3 to the power 1 upon 3 into 27 to the power 1 upon 9 into 243 to the power 1 upon 27 into 2187 to the power 1 upon 81 to take log on both sides so log x is equal to log of 1 3 into 27 to the power 1 upon 9 into 3 to the power 1 upon 27 into 1 upon 81 into and so on of the algorithm which says log x 1 x 2 to the base a is equal to log x 1 to the base a plus log x 2 to the base a so this log can be applied to this y hand x is equal to log 3 to the power 1 upon 3 plus log 27 to the power 1 upon 9 plus log 3 to the power 1 upon 27 plus to the power 1 upon 81 when this after 27 we get 3 to the power 3 yes we have log x is equal to log 3 to the power 1 upon 3 plus log 3 to the power 3 upon 9 3 is equal to 3 to the power 5 log 3 to the power 5 upon 287 is equal to 3 to the power of 7 so we can write log 3 to the power of 7 upon 81 plus the next log algorithm that we can use here is log of x 1 to the power n this to the base a is equal to m into log x 1 to the base a so using this log on the right hand side for each term we would get log x is equal to 1 upon 3 into log 3 log 3 into 7 into log 3 upon 81 log 3 further we have x is equal to log 3 common and this log 3 into 7 upon 81 plus equal to this upon 3 into 7 plus 7 upon 81 matrix series where each term is found by multiplying the corresponding terms of the 80 where the 1 plus 3 plus 5 where the GP is 1 upon 3 plus 1 upon 9 1 upon 27 plus 1 upon 81 upon 3 is the common ratio of this GP say we multiply this s by 1 upon 3 so we have 1 upon 3 s is equal to into 1 upon 3 minus 1 upon 9 plus 3 upon 9 27 1 upon 3 s we get 1 minus 1 upon 3 this whole into s is equal to 1 upon 3 minus 0 is 1 upon 3 plus 3 upon 9 minus 1 upon 9 upon 27 is 2 upon 27 plus minus 5 upon 81 is 2 upon 81 so that means we now have s is equal to 1 upon 3 plus 37 upon 3 which is less than 1 is equal to a upon which in this case is 1 upon 3 equal to 1 upon 3 and the geometric series which would be 2 upon 9 which is the first term upon 1 minus r that is 1 minus 1 upon 3 that is we now further have 2 upon 3 s is equal to 1 upon 3 plus and 3 3 times is 9 is equal to plus 1 upon 3 which is equal to 2 upon 3 upon 3 cancels so this means we have s is equal to 1 that is we get log x is equal to 1 into log 3 is equal to log 3 and this means that x is equal to 3 and we have assumed x to be equal to therefore we can say upon 3 7 to the power 43 to the power 1 upon 27 into 2 1 8 7 to the power 1 upon 81 of what we were supposed to this question.


catch this level three that he didn't hit a single button oh yeah I knew it how's it going everybody dodge it away here back with some more Dragon Ball Fighters ranked matches this time playing a team of all of the God characters in the game including Zamasu Goku Black and Beerus of course I'm glad the one we left off Krillin of course has made his way out the other the two characters in the background were posed way too seriously for Krillin to fall it all right pink square versus pink square pride trooper versus pride trooper so you already know there's points on the line and I don't want to lose points hey we're back in it unfortunately I already messed up so we're just gonna have to take a basic sliding here another one we are getting very lucky we're no no no no no I messed up big that was the wrong super and I and I'm getting blown up on the foot this sucks they all of this suck mute this mute mute that I got to reconsider everything now we just let Krillin get away with I mean that that amount of blue health is is definitely is it's definitely coming with me no please don't oh man now I want to take out Krillin's oh nice side switch I see you I see you using the Krillin side switch I do not use that enough but I just got so used to playing with TN assist that I just do it normal way and then we out I need I need to get Krillin let's go super dash this is a very interesting team I really want to see what cuz you know Android 21 players when they make oh maybe we won't get to see it but yeah Android 21 players when they're making their team they specifically say how how long of an Android 21 combo can I do with these characters and then they choose their team so hopefully we get to see some of that if he gives me too much pay on DP DP through that key blast maybe maybe not the best use of resources but you know we had to do it I'm a spark me I regretted that choice really quickly wow that was impressive come on please oh come on not a good look dude not a good look for me alright alright we can make something work with this I can definitely make something work alright that that definitely works that works for me one two three oh no I not gonna no I definitely did come on yes enough damage from that level one we are going to move on to just the limit break Android 21 which is terrifying hey I missed it I hate Beerus I don't know I think Beerus has a lot of potential and he's actually I think Beerus is pretty good when played by somebody that dedicates a lot of time to him but when you can't time is 2m's that's when it gets that's when it starts looking a little less like oh my goodness those are a lot of good abilities stop the stop the whole Beerus ends two homing orbs in two teleports oh there's the there's the first one the first teleport has been fired if you don't know how of Majin Android 21 works I always say Majin basically 96m oh and then went for the lows afterwards basically she absorbs abilities certain different color abilities from different characters like right there she got a blue one from Goku black but they do different things and the icons I'll try to explain that that blue one is solar flare I feel like that one's obvious but you know the the other ones can be less obvious that the first one is Piccolo's homing orb and this then the third one is just a randomly good crazy good teleport go behind the back all that range I expected to be not in that way but we did do two in a row level three will probably kill us it's just the matter of which one will they get the grounded one I don't know why I delayed that so long but we are dead and I guess we're heading into the second one hopefully it doesn't lag dude that first game had some devastating one the to be fair it didn't lag when I dropped the first combo on Krillin I'd like to point that out as evidence against me I suck but that that Goku black combo drop I'm gonna I'm gonna put that as evidence against the neck up no I left him behind I couldn't even add a little bit of damage on there beautiful stop to that oh behind the back throw some key blast on there go for the sliding and set everything up oh that was a nice tag as well I thought I had him there too I was gonna go with the full auto combo just to get that that side mix up you got to do it at least once so they know to be afraid of it come on come on don't like now give me that Krillin yes back in the game boys get him all right that sucked not the best vanish block everything block everything if he does after image don't panic he'll probably go with the grounded one first nice set it up you thought I was gonna hit buttons to be fair maybe I should have but I'm gonna go with the dragon rush Krillin is gone all right but I think is he gonna go with the grab do the grab he didn't do the grab but he did just raw superdash so that will still work gonna spend the extra bar here just for the corner carry nice I don't know why I wanted to age but I did a lot of time for him to punish it and he made sure to do that and get side switch set it up set it up set it up let me go ahead and knock him down it's all set up with Beerus all right what's the fastest level three we got or should we just try to drain out the time kill him kill him kill him kill me yes all right we accomplished both actually he died and the sparking ran out we're in a very good position to win this match but as you saw last time Android 21 didn't necessarily care about that then again not everything has to repeat it's a stop this lag was very nice down heavy I'm trying to I'm trying to bait him into thinking I'm gonna dragon rush again because what we've landed like three or four now it's gotta be getting to the point where he thinks I'm gonna go for it every time man on this team gives Android 21 some really good abilities oh no all right let's not guard cancel for the rest of the this game we are actually dead no yeah we're okay there we go okay maybe we got to do it a few more times that's fine with me the question is do I want Goku black to stand I'm gonna say yeah I'm gonna say yeah because at this point we just gonna we want to cycle through our characters I'm gonna do a level two sparking most likely forget the sparking the 2h will hit the 2h of the gods all these years later and Goku blacks 2h is still the pinnacle that's what a 2h looks like that that is what a down heavy is supposed to look like the perfect form okay I can't dash through that oh nice actually using the B assist on Vegeta as well I didn't see that in the load in the screen I wanted I was hoping you use it block all that watch the after image probably gonna go for a low though all right we got let's just go sliding in the corner oh come on okay we dragged him out oh blue Vegeta one ah nice 6m blue Vegeta just came out and decked me I'm sorry Beerus don't level 3 okay I see where I stand now I'm gonna do it I'm a DP I did it was it a smart no he's still reflected what the how did I stop it I thought that second wait I thought the set what you can cancel beer's slide is that good I've never seen any beer's player do that is that good please don't mess up are good huh I didn't know you could do I thought this after you slide it was confirmed so I just stopped pressing buttons I get I mean I guess that serves is another lesson never stop hitting buttons that was cheap the down heavy right through his kicks alright let's set up these things fire ah they went away alright alright he's starting to starting to get those matches out so now it's time to stagger never mind we will stagger next time as for now this meeting will be adjourned we're just gonna go ahead and fight okay don't miss don't miss don't miss it missed it missed I messed up let's go we gotta keep doing it I by the way the reason I missed right there is because I was constantly looking at me my meter to make sure I had enough to go for the EX I probably should have should have just not done that at all there was no other way to put it I just made a huge mistake I said with Goku black though this time we are gonna do it just to make sure we get that corner carry I go for a second to age I seem to be doing that a lot I wish I could tell myself why so he's probably gonna do the absorb to get all four abilities yeah but he's gonna get a bunch of blue ones so let's see if I can explain these ones as well I don't know 21 too well okay so easy never mind blue ones are very easy to understand beam beam solar flare solar flare so that's what we got to look out for right now ah there we go I didn't take throw that time though so I should have thrown that in for the research of it all beam there's one there's two solar flare just oh he's gonna refill I think there's only two options though so he's probably gonna refill on nevermind he's got the homing orb in the teleport now oh my god oh we put on the pressure and use the homing orb and the teleport all right so we got two out of the way let's do it up let's go all right that's another win I'm speaking a little early oh no please don't tell me that missed I was hoping the explosion oh no I didn't let it rock long enough ah I'm so afraid dude I thought I shouldn't lose this match please there should be laws against being this stupid I'm just gonna sit here at DP dude I'm so sad oh why was I doing that why was I actually sitting part of me thought that would work oh no oh no no he's gonna level three right at the start cuz he thinks I'm gonna do it again do I level three at the start no that's crazy talk that's crazy talk please just die my man I'll never live with this down it's because I got in my my own head oh that was the worst dropping a long long time not even for the jokes not even oh that was classic drop don't know yeah that was actually all frame that one screenshot that and send it to me on Twitter and say that that one was for my drop compilation I gotta I gotta stamp my not I can't I can't stamp myself there there's no stamp that shows that much shame I'm the single picture no dude I got my own head I said I'm speaking too soon I shouldn't just let myself hide myself up oh Vegeta that's an interesting way to use that assist I figured more people would just use it for the specifically just for extending rounded commas but I guess you could do with them up wow that was sick how do you play this game when you're devastated dude why did that happen bro why is he not blocking did anybody else notice that he was just not blocking there for like a solid minute and I just kept dropping okay we need to calm down this said has gone into hyper overdrive it's two to one we need to bring it back hopefully it's two to one it might might be three to one but no nice down heavy I believe a G to gonna go to go to work on Zamasu all right we get out pretty much scoffery backwards okay that worked ah the heavy didn't catch the Super Dash beam assist we are in for a little bit of damage here and knockdown does he get the kick afterwards no he did get that though dude oh I'm so impressed okay hold on we could bring it back how was I supposed to guard that all right we out there we go okay I was waiting for that one I got a little scared halfway through oh I thought I was gonna hit it but we eventually got it nice okay blue Vegeta should be dead I'm really hoping anyway oh my god if I screwed that one up just just stop just somebody has to stop me at that point wait did I mess it up now we should be good you should be good oh I think I might have accidentally stopped beers is a super a little too early but we're good all right it's been a while since we have that was sick that was sick it's been a little while since we had this kind of energy in a ranked video just the absolute depression version but you know sometimes you gotta you've got to take you got to take both I just wish it wasn't PowerPoint are you little oh that was bait he baited me through rock during the leg so I had to go the rock in the air that's like me you know what the super dash bait super dash I'm gonna give you one what is this for the record I almost reach that okay he is 2h-ing everything he's getting way more brag my still level three this is the 2h Krillin flex this is how he got to a pride trooper the Krillin 2h when you get to each like that on Krillin the world's your oyster all right let's go how did I not block I was jumping backwards catch this level three that he didn't hit a single but I knew it my reaction times are God like let's go let's go let's go level three oh you didn't do it look all right super dash coming yeah I knew it wait wait did I just we won that match off of one super dash call all right Goku black okay hey not too shabby not too shabby at all I mean I'm impressed I'm impressed I'm impressed the limit break damage really helped us there though he's gonna drag and rush I knew that was exactly what I for saw and I got I just I lack the technical skill oh that I can't believe that didn't work for him you know I'm a call out when it doesn't work for him dude oh nice off the ground there we go all right love to see that that's what I'm looking for man such a cool team I think I said that at the beginning but just to reiterate oh we did it again just to just to reiterate that's a very cool team at this point it's a I'm still impressed but this is starting to add to he's gonna do it again no all right well Goku black is very hard to reflect with that second kick I'm just tagging in a bunch we should probably stop doing that all right got a clean hit which means we can go into sliding I don't know which character I want to do that with let's just do it go through oh oh I try to do it again Android 21 but a stop to that three bars does he use him oh we get away scoffery talk to me Vegeta talk to me over here hey three bars down the drain to okay that's the biggest that's like the hugest part of this whole match because now we have legitimate chances to come back get the beam out of here all right watch the Super Dash he just ran up into it if that would have hit me I would have forfeited the match because that Krillin doesn't land two H's that's why I'm reacting like Krillin's two H is not notoriously the best dragon rush I feel a dragon rush coming for some reason oh never mind I was wrong I just got mixed oh yeah if that one got I shouldn't have finished the tag it was what I was more afraid of getting two H right we're not gonna spark for this guy six and nice option I thought he was gonna jab or just straight out dragon rush so I wasn't prepared for either one just mentally but I was there okay do we get a confirm off that no I'm nice air-to-airs to okay Krillin's going off this match dang we should have sparked so long ago number one level three does it kill either way it's gonna give him full stacks oh okay he's he's read my mind I I am a book right now and I am wide open on this coffee table it is just not a I'm gonna win this match everything I've foreseen has come true the dragon what was it dragon rush what was the thing that I actually I actually no it lags oh with the level three I'm gonna do it again I got I got stuff it's a level two oh we're dead hold on hold on no we're dead we can't we can't survive and destructed is from this health that's gonna be the set great games to that guy I can appreciate a good Krillin too heavy he actually won the war between Goku black to each and Krillin to it oh I was gonna say Krillin look at Matt tall on that on that screen for some reason if you guys enjoyed this video though definitely make sure to let me know down below in the comment section while you're down there leave a like and subscribe if you enjoy the general content on this channel as well speaking of general content there's also some more videos on top of your screen that you can definitely feel free to check out if any of them catch your mind other than that though I have been down today thank you for watching this one all the way to the end and I will see you in the next video


good to go. Thanks, Tom. So, um, my apologies for just a few minutes late as we have finished up our holiday gathering today. It's a convening of the mass gaming commission, our second meeting today. We're holding it virtually, so we'll do our roll call. Good afternoon, commissioner Brian. Good afternoon. I'm here. Good afternoon, commissioner Hill. Can you hear us okay? Good afternoon. I'm here. Okay, excellent. Good afternoon, commissioner Skinner. Good afternoon. Thank you. Good afternoon, commissioner Mayer. Good afternoon. Okay, we'll get started. It is still December 20th and we're a official public meeting number 493 with a single item. This is to discuss the Interim Chief Enforcement Council of the Investigations and Enforcement Bureau contract. And it has been noted that this discussion is our most appropriate for executive session, but we do need to have a vote. Commissioners, you know, I have to read this language into the record should we move ahead. The commission anticipates convening in executive session to conduct strategy sessions in preparation for contract negotiations with non union personnel pursuant to GL Chapter 30A, Section 21, Subsection 82, specifically the position of the Interim Chief Enforcement Council of the Investigations and Enforcement Bureau. Do I have a motion? Madam Chair, I move that we go into executive session on the matter and for the reasons just stated by the chair. Second. Any questions or edits? I'll set with that, Todd. Okay, commissioner Brian. I, commissioner Hill. I, commissioner Skinner. I, commissioner Maynard. I, and I vote yes. Five zero. So we don't have any other business commissioners before we I I should note that we do not anticipate returning to the public forum. So this will conclude the public aspect and commissioners will will meet in executive session. So at this point, we don't need a formal adjournment. Correct, Todd? Yes, that's correct. Sorry. Okay. So no other business commissioners. All right. Thank you, everyone. And to those who joined us publicly.


If you want to level Priest particularly quickly in SOD and have a much more enjoyable experience, then you wanna get your hands on a wand as early as possible. And on a fresh server, it's not always possible just to go to the auction house and buy one. So you actually have to get a little bit creative as the earliest quest ones really pale in comparison to what's actually available. And the way to do this is by making a lesser magic wand and a greater magic wand as soon as you possibly can. So to get the lesser magic wand, what you do is you train tailoring and enchanting. And this thing's usable from level five, so the sooner you can get it, the better. And this is gonna take about 60 linen. And what you do is you craft your linen bolts, you make them into linen robes, then you disenchant them. And this should get you to level 10 enchanting where you can make the wand. Once you've got the wand, you continue with the linen journey. You do the same thing, but you also enchant your chest or braces to get skill ups in enchanting. And when you're at 70, you can make a greater magic wand. You should have this by the time you're level 13. If you wanna be done quicker and have the ones earlier, you can pull your linen with a friend.