This video is sponsored by Manscaped. Good evening. Team Fortress 2 has 9 classes, we all know this. But despite that fact being pretty much common knowledge, chances are at some point you've seen or heard mention of a 10th class. Now, the TF2 community is crazy. I'd honestly say more crazy than most online communities. So if you've lived your life dismissing those whispers as nothing but the delusions of a child or man-child, I can't say that I really blame you for it. But while there's obviously never been a 10th playable mercenary you can select in TF2, that doesn't necessarily mean there was never going to be one. Over the years dedicated TF2 players have discovered not only comments and references to a 10th class in the game and in promotional material, but even strings of data in the code itself alluding to its existence. Thanks to the TF2 devs' cryptic and sometimes misleading behavior, as well as the internet's early days of chaos, rumors, myths, and jokes about TF2's 10th class have continued to circulate within the game's community pretty much since it first came out. And as a result, TF2's 10th class has become one of gaming's most renowned urban legends. Now, unfortunately, this video isn't going to be me blowing the lid open on an insider leak that valve is secretly planning to add the Obama class in the future TF2 update. I mean, they don't even add new weapons anymore, so you should know how silly it is to expect something like that, especially nowadays. But since there have been so many official hints and references to a 10th class, and there's been so much discussion about it in the community, I thought it would be interesting to take a deep dive into the topic. We're going to cover all the details and hints that have led players to think a new lovable merc might be on its way, and fully explore the mystery of TF2's 10th class. But first, fellas. Are you dealing with a jungle inferno down there? A true gentleman knows that taking down any nests that might stand in the way of a future play is very important, but it's not always clear what tool to equip to eliminate that nest. That's where today's sponsor comes in. The performance package 4.0 by Manscaped has everything you need to stay suave on the battlements. While Excess Bodyhair can leave you prone to buildup of sweat and bacteria, causing foul loaders and swamp crotch, Manscaped's lawnmower 4.0 will help you easily eliminate this problem, featuring skin-safe technology to help prevent cuts, waterproof capabilities allowing use in the shower, and even an LED light to help you navigate blind spots. This deal also includes the crop-preserver ball deodorant and crop-reviver ball toner spray, so you can apply soothing aloe vera to your sentry busters and keep them feeling fresh. These anti-chafing boxer briefs feature a microfiber blend designed to keep high-friction areas cool, thus avoiding the dreaded swamp crotch feeling, and on top of all that, this weedwacker 2.0 nose-into-ear hair trimmer will help you keep yourself well-groomed not just down there, but in all places like a true gentleman. So what are you waiting for? Use the link in the description to get 20% off plus free shipping and two gifts when you use my code RIKTOR at manscaped.com. That's 20% off plus free shipping and two gifts with promo code RIKTOR at manscaped.com. Alright, back to the show. Right after TF2 came out in 2007, people started noticing that in the files for the game, specifically in the Scripts and Player Classes folder, there's a .ctx file referring to a class called The Civilian. If we bust open our game files with a program called GCFscape, we can see that this file actually still exists this very day. On older versions of TF2, it was even possible to type the command Join Class Civilian in the console to play as him, though he simply appeared as an A-posing scout with 50 health and no weapons. This particular exploit was eventually patched out, though that doesn't seem to have ever stopped players from finding other exploits to let them glide around the map without a weapon. But who was The Civilian? Well, he was indeed a 10th class at one point in the game's development, but unfortunately he wasn't actually a mercenary. In fact, he was pretty much the opposite. The Civilian was a playable character that appeared in the previous Team Fortress games and served as the main objective of a game mode called VIP. In the VIP game mode, one team would have to escort the VIP to the end of a map while the other team tried to sabotage them and kill him. It turns out Valve worked on a version of this game mode for Team Fortress 2, but after concerns grew about how easy it was to troll your team by intentionally dying as the VIP, they decided to axe it. After TF2 came out, Valve ended up revisiting the game mode idea and transforming it into what we know today as Payload. However, this isn't quite the end of the Civilian story. For starters, he appears in the Meet the Sniper short in bobblehead form as a dash decoration on the inside of the Sniper's caravan, and in the TF2 community, the Civilian has a life of his own. Early on, that bobblehead design birthed some fan art and even an early custom model of the guy, and more recently, a popular TF2 fan mode called TF2 Classic incorporated its own VIP game mode, complete with the fully animated and voice acted rendition of him. The 2023 giga leak you might have heard of also shed some light onto the cancelled VIP game mode, showing some early prototype maps, which are pretty neat, but it seems they never actually got around to making a model for the Siv himself, just reusing this port from TFC. Luckily for us, however, there's much more to the 10th class legend than just the Civilian. In 2008, Valve followed up on the release of TF2 with the game Left 4 Dead, and within this game was a pretty peculiar Easter egg. If you look at the food items loaded throughout the map, you'll spot that some of them are TF2 brand, like the heavy gulp, some kind of pyro hamburger, and a cereal box that on the back reads, free inside, one six inch action figure, collect all 10. Now, I know nowadays this seems like an obvious joke, but the fact that this Easter egg alluded to a possible 10th class sent players into a frenzy back in the day, entire news articles ended up getting written about its discovery. So in an attempt to calm people down, TF2's lead developer Robin Walker sat down for an interview with The Escapist magazine on January 20th, 2009, and clarified some things. We've got several new class designs floating around, some of which we like a lot, but right now we're focusing on the broadening of our existing classes through the addition of the unlockables, he says. Though this comment was clearly meant to calm down the hyper-owned 10th class, by confirming that they weren't seriously working on one at this time, it ended up doing the opposite by confirming that Valve indeed had considered and even created concepts for the idea. And that is when the community really went wild. Imagine this, the year is 2009, and you log on to Steam after school to see a bunch of new messages from your friends. They're telling you there's some big TF2 news and all sending you the same website link.  This is a TF2 update page announcing an all new class completely unlike any other called the Guard Dog. It's complete with professional-looking renders of the class in action, detailed explanations of how it works and what weapons, taunts, hats, and abilities it has, a sprawling list of class-specific achievements for it, and finally, a couple of new maps to be included alongside it in this new upcoming update. How exciting is that? Well, very exciting for about five minutes before your friends reveal to you that you've just been trolled. Now, it doesn't seem like this page was necessarily created to be a hoax, but it certainly got mileage as one in the community. Much to many players' disappointment, this was not a real update page. But rather an elaborate fan art project created by a Brazilian guy by the name of Pianodon. And it is probably the most popular fan rendition of the 10th class of all time, thanks to how adorable it is. Now, if you're wondering why I'm including the fan-made Guard Dog in this video and not any of the other many 10th class fan art concepts, it's because of this. This is a blog post officially sent out on the TF2 website, showing an in-character letter written by Saxton Hale accepting the Guard Dog and thanking its creator. Depending on who you ask, this blog post may or may not make the Guard Dog actually candidate TF2 itself. And because of this post, rumors began circulating that since Valve liked the idea so much, they were going to make the Guard Dog update real, you guys. The creator ended up adding a long and peculiar message to the fake update page thanking Valve and the TF2 community. I have no dreams or hopes about the GD being implemented in the game like I presented since he needs some fixes. I think need some fixes is a nice way of saying overpowered as hell because the Guard Dog was basically a playable century nest that couldn't be sapped and made the medic obsolete and it obviously never got added at all despite the hope its creator seemed to be holding out. Regardless, the Guard Dog is still a pretty interesting and beloved part of the 10th class mythos. In fact, a remake of the Guard Dog model was created in 2019 for use in SFM movies and it's pretty cool to see him in action. But to take us back to the world of official Valve made content, on May 22nd, 2009, right after the Sniper versus Spy update, it was discovered that within the game existed more files pertaining to an unidentified character. In the materials, models, players, shared parts, head, female directory was this texture.  No one was sure just how long it had been there but it was quickly and silently removed as soon as word got out about it, leaving a lot of fans excited and confused. A female character was Valve gearing up to add a female 10th class? Does the black in the title refer to the character's ethnicity or something else? Why does it look like she's wearing scuba gear? The 10th class is a scuba diver? To this day, there are pretty much no concrete answers about who or what this face was supposed to belong to. It's a shared female head, whatever that means, and to say anything more is just speculation. It doesn't even seem to have appeared in the recent repo leak at all, so your guess is as good as mine. It obviously probably isn't a female 10th class but the other explanations the community has come up with aren't exactly the most sensible either. Like, oh, maybe it's the pyro's secret face under the mask, but why would Valve randomly add a file to the game to tell us the pyro is a female scuba diver? I personally think this texture probably had something to do with Valve's scrap plans to create female versions of each class, which you might know about thanks to this concept art and this leaked female soldier model. But no matter how you slice it, this file's inclusion seems to have almost definitely been a mistake and something we weren't meant to see. I guess we don't technically know that it was not related to the 10th class but there's really nothing to suggest that it was either. Probably the last point in TF2's history that players entertained the idea of a 10th class was in 2014. With the expiration date short and the gunmetal update focusing so much on the character of Miss Pauling, some in the community, for some reason, thought Miss Pauling might at some point come to the game as a new playable character. But as we all know, that never happened because her real purpose was to be a marketable waifu and help TF2 keep up with the rest of the games industry. It seems that all the remains of a 10th class in TF2 today is a tongue-in-cheek grave marker in various Halloween maps reading here lies the 10th class and if there really ever were serious concepts for a 10th class at Valve, like Robin Walker claimed all those years ago, we probably won't ever see them. So, what is there to take away from the mystery of TF2's 10th class? Well, there's something to be said for sure about how the early days of the internet allowed for wacky gaming rumors to spread more easily. It seems like data mining has pretty much killed the video game urban legend and stripped a lot of childlike wonder from the medium. To me, it seems like the 10th class was mainly just an inside joke among TF2's developers. If it actually was ever worked on, it must not have been for very long. Working on this video has made me kinda sad remembering the era in which TF2 was a breathing, growing game. An era in which the thought of a new class wasn't so preposterous as Valve was adding new game modes and weapons every couple weeks. With the news of a new TF2 summer update on the horizon, players remain cautiously optimistic about the game's future. It's hard to say what's going to happen to TF2 in the coming years, but who knows, maybe soon you and I will experience a return to the game's golden era. That would be nice, wouldn't it? I hope you learned something about TF2 from this video. Subscribe to Richter Overtime for more sloppy goo goo. Thanks again to Manscaped for sponsoring this video. Go use that promo code and have a good day.  Just face it, I'm a base kid, I'm awesome.   I've been countin' green like a motherfucka C-Lo.


Yeah, good morning everyone. Good morning, Amy. Good morning, Pierre. You know my coffee Happy Friday. Time zones are hard. We had the MVP Summit community day yesterday and Had we had together a meeting with them Early earlier in the day like at a reasonable time. What was that about one o'clock in the afternoon? Yeah For me it was noon 11 p.m. I Oh Hey, we're global we are global we are global team and As we always say if you need to reach us there's always somebody up It might be Pierre yeah, I top stock at the upstop at Microsoft comm right into our inboxes So Amy any plans on retiring? You know with the latest updates, I think I should I mean I'm getting up there in You know, I have no intention of retiring. I'm on the the pine box program. Oh I'll retire when I'm ready to put be put in the pine box I'm not retiring at all, but something really cool happened this week. I got a One more subscription to a streaming service just so I could catch the alo Premiere on Paramount Plus I Saw the previews for and even my my son who's anti-halo. I know which is weird as a team and I alo Yeah, but he was like whoa. I mean when he's a little kid he dressed up as a halo guy But yeah I need to check it out for sure. I was one of my good friends in Montreal is a Game journalist, so he's a journalist for a tech journalist, but he concentrates a lot on game and game critiques and game development He actually has like Microsoft gave him at the launch of alo.  I've asked him so many times like how much he wants for it, but he won't sell it That's pretty epic oh Should we get on with the news I guess let's retire some stuff Let's retire some stuff Before we do that, let's look into the chat room we have Andrew McCallum we have Jared Shockley. Good morning gentlemen, and we have some people on Twitch which I can't tell who their names are right now and we are For my first time we're trying it on the LinkedIn live as well, so I'm looking at that one now and there's one attendee, which is me But no for the news first item is If you are managing an API service so API Azure API management zone You really a within the next year, so you've got time One of the reasons I we looked at those items this week and figured okay, let's talk about them is There's a tendency for like when we retired 2008 like for three years. We were telling people 2008 is going please upgrade make sure that It's yours. This is your first warning. This is your 300th warning. This is like we would basically Real now for real now. It's coming and then when we retired it people went what how come you didn't tell us? So this time we figured okay, well, let's talk about them typically we go over some of those that news But we need to talk about these So if you are using Azure API management for your environment, if you're an IT pro and you have to manage that In Order to maintain high level of availability We are changing a little bit the IP addresses of those and we're making them a lot more redundant in seven regions By March 31st 2023 We'll change IP address So that means that your service might be affected So as you see here so in Canada the south Canada central Brazil south Germany west South Africa north Korea central central India and south central US Your service IP address will change There is a process for you to go and Change your system to to the new IP address and your your your IP configuration If you don't do it, here's what's gonna happen your service will still be working So there's not gonna be a downtime the day that it changes. However, you won't be able to Create new API manage the API as you have like you basically won't be able to do much with the APIs that you have so it's a really good idea for you to look at this ahead of time and plan your changes So that's by the time you get to 2023 You're ready and you don't end up with some problems Yeah, it's not broken, but it's not working Well, that thing is we we we tried that the product group they put in these announcements They they but if you're not following their blogs on like an every month or You might actually get to a point where you miss the You miss the announcements So if you miss the announcement and you this is not something you manage every day You've set it up. You've given your developers access to it. They're Deploying their API's to it and your your your Your workloads are actually call actively calling those API's for you It's like your job is pretty much done now. You just have to maintain it But now It are the developers going to come back and tell you oh by the way I saw this and then you have to change all of your IP configuration So it's a good idea to put that on your calendar make a plan and start changing it Change control. Yeah, and all of the details on how to are listed in in the blog post on Itopstock.com I think sometimes you get an email about it too like I remember getting email about deprecated things Yeah, well if you have this service if you have this service, typically you'll get an email, but I know on my end I've had these emails before but I just kind of Not avoided them, but to kind of like skipped over them thinking they were marketing, but they weren't yeah That'll keep me right right The next news item is for you. Yes, we're retiring more things. So again giving that year Warning what's with March 31st 2023? It seems to be like a like a pivotal point in time. Yes Time to retire It's a nexus point as the maybe Marvel universe will Oh So we have some dedicated host SKUs that are retiring some I mean probably very common ones the DS v3 Type one type two So it's obviously it's good news though.  So you're gonna have to Migrate to the new SKUs before 2023 Cuz they're pretty much saying hey, we're gonna upgrade better get off it or I Don't know. I guess you would be toast. Yeah, I didn't see what the impacts would be if you didn't Well, I think of you if you if you don't migrate your services are just gonna just disappear Gotcha Yeah, not good because that's one thing that's important to understand when we're looking at the way The Azure fabric and the hardware and our data centers are set If it's any machine like regular virtual machine it'll just when we have to replace a rack or replace a pod or replace like the the If you looked at the the the way the generations of of the data center design We went from racks to like containers like the pods and I'm not quite sure I haven't looked in the last couple years As to what which generation we're in but the compute modules or or pods or whatever you will call them They they there's a like like hundreds if not thousands of these compute modules inside this container or pod and if your VM is running there and they're gonna retire this because They're switching hardware the There are the the amount of dead hardware has reached the critical mass within the pod and they have to replace it They don't replace like individual servers. They replace the whole pod. They would just like live migrate Everything off of that to others, right replace the pod and then live migrate it back and you wouldn't even notice Hmm, but when you're in this particular case because they're as you're dedicated to host skews Yeah keyword keyword dedicated host.  I think the same on Yeah, so again Yeah, you have a year to put it on your calendar But yeah, no, I was looking at the the list of new capabilities and it's gonna be valuable for people You mentioned more efficient processors increase availability of CPU vCPUs and RAM Greater regional capacity and Ability to potentially consolidate your workload on a reduced number of hosts or so if the big hosts and Normally, I remember for my customer days usually when we roll out these new skews that we temp people with lower pricing too So it's like hey, this one instead. It's cheaper. So you get the first one for free. All right First servers free Yeah, no, not quite All right, I'm looking at that time we've got lots of time with a go Actually, we're doing really well on time Next item in our list is Template functionality preview in version in Azure portal Will be retired on March 31st 2025 so if you ever say we didn't warn you in time, I Might have to find you and replay this at with you because Like that's three years and it's funny because that template functionality pre you so but never I That's gonna go away, but it's not going away The functionality the way it's working is going away, but now it's being replaced by template specs and table tablet template specs allows you to Easier to manage your templates in the way that you can share them Because I've ran into some problems with with them customers When we're having a template and they put those in their get their their get repository, whichever get service they use and then they're using Different CIC CICD pipelines To deploy their stuff. Maybe they're using PowerShell. They may be the using Azure CL. Excuse me Well, then you have to manage that you start having to manage the certificates for your Your CICD pipeline to actually have access to your private repo Whenever you have private repos and dealing with CICDs and templates arm templates It adds the level of complexity Now with template specs you can actually like basically store them in your subscription and share them with everyone in your subscription so if you decide that the way you set up networking with the the security groups and the firewalls and Like all the restrictions and managements and like network watcher and everything else that you want to because it in your environment This is the way you want to manage things so you can create that one template for vNet and Then you put it in your template specs and then you can share that So if a developer wants to or a developer team wants to set that into Into like a dev environment for For development purposes or testing purposes they can use the same template. So you're really like Cookie cutter those environment, but they're always the same because they all come from the same template So templates that will allow you to do that a lot easier No, that's great. It looks like they added security too. So just looks like they improved the product It's not really it's going away the preview, but here's something better for you. So that's yeah, that sounds awesome because Trying to share was yeah, it was difficult and then yeah, you have your golden standard But someone just spins something new up No Standard anymore wait as a public IP Well, I used to we there was the There was a saying I used to have where somebody would say yeah, but we have build manuals So all our servers should be built the same as it if you give the same build manual to five different system means and say go Build me that server. You're gonna get five slightly different servers Maybe it's gonna be uppercase lowercase Prop the differences which in Windows doesn't really matter but in Linux world matters a lot Maybe it's gonna be where you put the log files versus where you put the like and as build the documentation is never as current as We needed to be right Well, I mean there's fights over naming standards So even in like your VMware environment if you so unused all lowercase, and then so and use all uppercase for the VM But you know, mm-hmm people got Wacked for that. Yeah, so by using templates You avoid this problem because basically you just go take this and stamp it over here I use it and then when I'm done, I delete it, right? So template specs are gonna be a great Product and actually in planning everybody's interested in planning a Azure unblogged episode with the PM for template specs Blueprint and deployment stacks in the very near future Keep watch in this channel. It this is where it'll be Published oh Sorry Jared made me laugh. He said he people always end up logging up the seed Like logging on the C drive. They don't yes They don't add the second drive to your So you end up with a C drive that's completely full and a D drive that's got nothing on and then it crashes But in Azure you have to be worried you have to be careful because the D drive is ephemeral. Oh, yeah So when you're machine shut down that machine that D drive disappears so you can put Temporary logs or temp files on it, but don't put regular logs that you need to keep also for the templates Like I have some templates right now in my Template service in Azure and you can go to the portal and just go with all services and type templates And you'll see if you have any they'll be listed there The product group in the announcement and you can go on the itops talk and see the I put the link to There's a script that the product group has provided That will actually go and grab all of your templates that are saved In your library and actually create template specs Versions of them for you That's cool Be very Be very careful Whenever you download a PowerShell script or any kind of script from the internet You test it first in a sandbox before you run it in production and that goes for even Scripts that you get from Microsoft. That's just that's just Okay Notice the announcement over Warned you I warned you and I'm gonna find you. I have a particular set of skills Okay, next item is yours and it's the final one and yeah, it's a big one. I mean you can help me out, right? Cuz oh And it's not a retirement Yeah, it's actually added functionality, which is really cool So we have the Azure load balancer and now you can make multiple rules on one So you can do the port forwarding and load balancing you can use virtual machine sets or just a group of VMs But what's really cool is you can forward to specific VMs like maybe for troubleshooting or maybe you know I Think the coolest thing I thought With it really helped the scale sets like you're you're starting to scale back down I always wondered like how do people handle that traffic still going and you can just repoint to the other machine in that scale set so It's supposed to help minimize overhead because now you can do multiple rules on the same load balancer So how would that translate in in like day-to-day operation like why would you want to do this? Or what does it bring? Well, I think I mean you have the added functionality So like whether you're using the net that's pointing to load balancer to just point to different machines now You can target specific machines on specific ports as well So as you see the in you know virtual machines in a back-end pool using port 443 And they have different net rules on the same load balancer and then also you can have one for a single machine Which is I mean that's helpful especially Let's say Where would you want it for a single machine? Oh for different ports so you can have the front-end port and And then but yeah the biggest thing I liked was with the scale sets with you know You start scaling up or down you can easily add another rule to include the machine or to Scale down and not have someone accidentally go to a VM that's starting to shut down Yeah, I'm I've read that and after you explained it to me this morning. I went back and checked I find it really interesting the way especially With the new VMSS or virtual machine scale set in flexible mode versus unified Uniform mode new uniform mode you get all your machines are exactly the same and you can't target a specific node of Your of your set You can change something about the set and all of the set changes In flexible mode you can have basically all these machines become Individual machines that are managed as a set, but you can target and manage each of them like with our DP for example individually So having that those multiple load balance rules or not rules inbound that rose For let's say your your workloads running on on the web, so it's port 80 so port 80 will go to the pool over like round robin or number of connections depending what your your your Algorithm is But if you want to RDP into a specific one Because you have that second inbound that rule on a specific port That's a let's say 501 is my first machine 502 is my second machine Whatever the the the the the the that rule you set, but now you can target these individually So if you see in the log for example, you're managing this and you see in the log that one server is always throwing out some exceptions You can actually go into that particular machine from the outside using the load balancer And and check out or even target that specific machine With your workload to see if you can trigger that fault and then do your troubleshooting that way So I thought that was really really interesting opens up a Lot more flexibility in the way we manage and troubleshoot our machines. Yeah, definitely Versus hoping you get you hit the right one, you know Refresh Like a shotgun to the side of a barn and hope that you hit the right board I Remember doing that like hit refraining I keep hitting the one that works. Oh I Thought you meant that thought you meant you remember doing that like shooting at Barnes with the shot. Oh, no No, I can't talk about that Well, you are in the US so that's okay You have a bat I do have a bat and You're not quiet I may pull it out I know and for people that see me every once in a while with the bat in my hands and meetings This is my fidget spinner It's helps me contain my ADHD Which I think on this team. I think we all have it Absolutely Before we jump into the module of the week I just wanted to mention that I believe and Jared on the chat can confirm that that this week is a fourth night and If you don't know what your IT guys are They might because it's a patch and switch week on twitch passion switch our illustrious boss and Yes, he is Is better half? Mr. Joey snow have this wonderful little podcast on geeking out and Just No patch and switch. Oh, okay It is the right week Apparently there is no patch and switch. Well next week is an MVP summit and Well that started yesterday with the yeah pre-day but then next week. Yeah, it is both are busy. Hmm. Oh well We'll just have to figure out something else to do over lunch. We should take it over. I think we could do Playing the role You can do that. Well, I don't have the hair to play the role of Joey Okay, I guess I'll do Joey and then you have the beard for Rick. That's right. And you do have good hair alright, so our learn module of the week is Considering that everything was a retirement except for one So let's focus on the focus on the one so we figured that the learn module of the week with be the Improve availability or application scalability and resiliency using the Azure load balancer It's a pretty good and and pretty quick Learn modules only about 45 minutes ish where you learn how to Identify the features that you can use because learn like that you get the internal low balancer the external low balancer the Like they're the the routing algorithm the the load balancing algorithm There's all of these kinds of things that you need to figure it out Which is not that complicated. We've been doing this for decades Setting up load balancers like hardware load balancers, but this one is virtual in Azure So you go through it to figure out all of the features and capabilities and then you figure out how to deploy it as well, so considering we only had one story about a product that's not retiring Improved it's improved right, but yeah, it's a good intro You know, especially if you're not familiar with load balancing, you know, like the you know, like a five way of GTM and LTM You know, and then this is our version the Azure load balancer Yeah, it's great to learn how to use it Whether it's via external or internal Yep traffic and and Jared in this in the Just wanted to let you know that I wore that shirt for you today and and now there's no show so I'm gonna have to talk to Rick. He's letting me down. I know Sorry man All right, well, thank you everyone and thank you so much Amy for jumping in on the last minute because what we decided Yesterday that you were gonna be my co-pilot. Yeah Then you kind of ghosted me You're doing stuff a lot of stuff. I was doing a lot of stuff plus my daughter showed up right after dinner with a stack of papers and Said can you help me do my taxes? That's such a great way to spend the Thursday night. I'm thinking Picard TV I'm thinking I've got a catch up on the the latest of the the new Halo series and I'm doing You should have a tip today. What's that? Oh? Testing and production, which is Jared and I's a podcast that we have every we alternate weeks typically with a patch and switch And it's just it's our little podcast on Streaming gear presentation skills Tips and tricks on how to set up for like online delivery versus in-person delivery recording Demos versus live demos. We cover like a wide range of subjects and sometimes we get caught on Tensions and we go completely off the rail I gotta check that out. Yeah On twitch in the patch and switch channel Since they're every two weeks, so we basically take the week that they're not there.   No, I'm pretty in white and that's lights We need more Rick At the last episode, I'm not sure if it's been put up on YouTube yet, but it will be soon Testing and production All right, so that being said again, thank you very much everyone for joining us Thank you, Amy and we will see you next week on another episode of AZ update Cheers. Have a good weekend. Yep


What's up, y'all is dubbing. I'm back with how to become a better defensive player and today We're gonna look at trying to defend one or more popular formations and mad in the last couple years and that's the bunch tight end It's so tough this year because they went at it inside zone So made it even more deadly because obviously you can pass well out of it But now they made a run that you have to you know dedicate a lot of your defense to to make sure you Don't just get ran down the field So when I'm defending bunch tight end the main thing I got to remember and here I'm in just dollar covered three that they're going to run inside zone to the left So maybe I want to shift my linebackers to or shift my d-line to the left move these guys down in the box But most of the time what I want to take away and bunch tight end There's one route that's just dominant and that's the Y receiver If you see here his crossing route is just has been great man for this is the third year straight So when people run bunch tight end that is what they want to throw No matter what drag or what running back curl or delay routes or deep pose or slant or hitch anything They want to throw the ball to Y So most of the time and for the last three years Y has been the person that I used So ideally what I want to do is take away Y. So normally on this December in this defense I'll watch the run come down here Make sure they don't run inside zone and what is kind of tough is that this play is actually a play-action play So sometimes you might bite on or run if they run the play-action or whatnot But automatically you want to get back and you're gonna want to cover this crossing route because if you see here It gets in it gets into a real good spot on the defense Where nothing, you know, nothing really guards all the purples and yellows and deep blues I had out there This play this is a play that you're gonna have to use or that's pretty much where I'm at with this Defense or with this offense and how to defend it is take away Why because as you can see that's an easy read Anybody can make it anybody to buy the need book or something like that can make this read because there's nothing that guards it Because there's nothing that guards it. They don't have to make a read So essentially if you're on defense, you've got to take that away every there's the one play Like I told you in the other videos I got a ten-yard rule and that's such a devastating play because it's about to shoot 20 to 30 yards every time and a lot of times you have your best player there We here we have Gabriel or Julio Jones or Richardson somebody that can take that 30 yards and make somebody missing go to the crib So ideally that's what I want to stop Now a lot of people will put Julio Jones on a drag or to tighten on the drag and stuff and stuff of that nature And to me that's cool because that's under five yards will catch the ball especially to Hooper You know, you can allow Hooper you get the ball Julio Jones is a little more dangerous Understand your personnel who you want to get the ball and who you're okay with catching the ball Essentially because that'll make defense a lot easier. I'm okay with Hooper catching the drag on first down because it's not gonna break My back Gabriel catching that crossing route will break your back and give them score You know the minimal amount of plays and that's bad for defense So then what we'll take a look at another play in this bunch tight in here that a lot of people use in the short yardage You know inside the 10 And we'll go again. Let's just go a dollar cover three press but one play to use inside the 10 and In short yard is just been good a man and that's inside switch You know inside switch really attacks a lot right now a lot See now what you'll do with inside switch is a play that they don't want it They don't want to run up and down the field because if you look at on the play art There's nothing really that's gonna get over 10 yards that goes back to our principle of nothing over 10 yards So an average man and player will not be able to run this play up and down the field They will make mistakes they will get sacked and things will go bad So they will not run this play because it's harder, you know, and they have to actually make reads But they will mix this play in as a compliment to the other one So you have to worry about that so I'm already sitting here worried about the run to the left and I'm worried about my deep wire Out but so but when you get in the short yard as you start thinking, okay They're not thinking for deep cross them out They're thinking for a shorter yardage and that's what this is what people run against bunch tight end in bunch Tight end is this play for short yardage So ideally if it was sure you're I would hard flat right here That way I don't have to worry about the running bag because if you have to dictate your user to the running back Then it just takes you out to play to make plays over all over the place So most of the time when I think it's short yard is I'm gonna come over here Come down here and try to lurk this running back this this tight end the tight end corner out That's what I want to try to lurk because we'll go back to this fellas Look at the routes on the field. Which route do they want to throw the corner out because it's more yards That's pretty much how it works You know when you if you could look at your opponent's play art offensively He's gonna want to throw the route to get some the most yards. He wants to score So what I'm gonna do is most of time I'll go ahead and if I did put hard flats Then what's gonna happen is? The tight ends want to be open, you know and my computer lurk that for me But that's ideally what I would do is that try to take away the tight end Try to go hard flats to take away to run it back Take away the quick flat and then what I would do is lurk the tight end and back over it's for that post To some new go from the tight end and go from right to left lurk. That's ideally what I would do So with bunch tight end as the main things yet to worry about the inside zone to the left The deep crossing route to Y can never be completed If you just limit if you stop them from completing the deep crossing route to Y Your job defensively against bunch tight end is more than complete You will do fine. Just don't allow the big plays the Y and you'll be alright Also, like I said against this that post route is pretty much a touchdown verse cover four and cover two So primarily if I see months that and I like to run cover three because now I don't have to worry about that post It's a new I literally only have to worry about the crossing route to Taylor Gabriel. That's why I said limit that You'll have a lot more success verse bunch tight end a Formation that's very popular in the community from competitive players to online players to everybody Everybody can run bunch tight end is easy as simple and this is the best way to slow it down and Remember your principles no ten yards. That's pretty much what you got to live by. I hope y'all like this video Please comment on what? Formation y'all want to see how to slow down how to defend what I think when I'm defending it Please comment on that formation you want to see next Please hit the like button and the sub button really won't ground on YouTube for y'all need all of it. Thanks fellas


Welcome to All Hands Update, I'm Petty Officer Jen Blake. Commander Task Force 75 was established January 9th during a ceremony at Naval Base Guam. The event formalized CTF 75's command and control role of Navy expeditionary forces in the Seventh Fleet area of operations. This move will centralize the expeditionary presence in Seventh Fleet and improve responses to humanitarian assistance and disaster relief, as well as combat operations. CTF 75 provides diverse warfighting capabilities like coastal riverine support, explosive ordnance disposal, diving operations and salvaging construction capabilities. Now that the Task Force is at full operating capability, more than 1,000 expeditionary and support sailors are positioned forward and ready to respond. For more information about CTF 75, visit navy.mil.


What's up everybody once again it's Brandon man Sean and today we got to talk about what to do when you go viral. What I mean by this? Well, let's start here. You may have seen and remember when Doja Cat's move went viral, but a lot of people might have missed a few key things when it comes to how that song went viral, the process after it started to move. What we're going to do in this video is bring it on back for a second. So first and foremost, the original video actually got posted as an audio. It was an audio on YouTube, the song played, the song started to move, people were like I can't believe I like this song.  What was the difference in the songs? It was actually like the background guitar type sound. I'll play both of them side to side so you can see if you hear it for yourself. My best guess is it might have been the guitar type sound from some sort of sample, so they wanted to make sure that they didn't get any strikes and make sure they had 100% ownership of the song since it was going viral. Not to mention, initially they didn't have the music video. They did get a music video up in a relatively short period of time and that new music video did have the redone version of the song, but these are all changes that are starting to happen after the video took off. And the third thing is the actual name of the song a lot of people might not have noticed. Quite a few of you who follow this channel probably saw the original Doja Cat Bitch I'm a Cow coverage video that I did, but that actually put me onto something because a lot of people in the comments were like, isn't this song called New?  Isn't the official name called New? You know how people in the comments always try to correct you on something. And I'm like, what do you mean? It obviously says on the song that it's called Bitch I'm a Cow. But I did some research and got to the bottom of it. Now when I was originally sent the video and went and researched it and found it on YouTube myself, I saw that it was Bitch I'm a Cow. That's all it was called. But then I remembered that it did get changed to Bitch I'm a Cow, Moo and Parentheses. After these people were making these comments that, hey, isn't it called Moo? I checked again and it was called Moo with Bitch I'm a Cow and Parentheses. Now when I was going to pull up the title for this particular video, it now just says Doja Cat Moo. She literally did a quick rebrand in the span of like three weeks, maybe four or five. But you get the point. It's been a real short period of time and most people did not even notice. Now of course it probably helps that Moo, Moo, Moo, Moo is all throughout the song and whatever. But I think one of the reasons why it probably has to do with just the marketability, having a curse word right in the title of your song probably prevents it from being in certain places, certain platforms, just talked about in certain ways. But I'm sure they've had their reasons. And even the last thing is obviously they added it on to all platforms, the Apple to Spotify, the YouTube. It was only about two months ago that she posted the original video, took the original down, changed the guitar, some of the signing sentence, added a music video since then changed the name of the song slightly about three times so she could maintain that SEO and then also added the music on to Spotify and all these other streaming platforms. Now of course, if you look at the keyword she has included in the video, she still has bitch, I'm a cow in there because you want it to still be searched and found. But it goes to show that one of the biggest things that you need to start to consider if you have a video that's going viral or a song is going viral is what's going to make it more marketable. Are there any things inherent to your video that are going to prevent it from going further than it is? For her, one of the things was the title. For her, one of the things apparently was something to do with the music. That was going to once again be some kind of sample so they wouldn't have been able to get the money from it, but you have to start to find those things and a lot of people forget to do that part of it. We all know that we want to get it on another platform, continue to get visibility, but you have to figure out, particularly with music, what are the things that are going to prevent the traction, not just add traction to it, because if you have the things that add traction but still don't eliminate those things that create friction from it moving by itself, then you're going to be wasting money or effort. Anyway, I want to know if anybody else noticed those changes that happened in real time. It was so fast that those things happen. A lot of people I feel like missed it and on top of that, don't forget every Sunday I'm asking questions on Instagram. Follow me at Ram and Sean other than that. If you liked this video, go ahead and hit that like button. If you like it, mind as well. Share it and if you're not subscribed, you know what to do. Hit that subscribe.


It's best to use the Google Chrome browser when accessing Loop. To access Loop, visit loop.dcu.ie and click the DCU login button. Enter your username and password. Upon logging in, you are brought to your dashboard. This is the main landing page. From here, you can access all the learning material that your lecturers have provided to you. Depending on your course or program, you will take a certain number of modules each semester. These modules have their own distinct module page on Loop, and you can view them all from this dashboard. You can rearrange how your modules appear. You can also star a module, which is particularly useful if you find yourself visiting a module page more frequently than others, and you want to make it quicker and easier to get in. Over time, you would also get access to some non-module pages from your dashboard, such as the library let's tutorials, the student support and development hub, the students union, and more. There is a quick links block on the right hand side of your dashboard as well. This allows you to access other tools like Loop Reflect and the library quickly and easily. Let's take a look at a module. Click one to be brought to the module page. On a module page, you will see a contacts block, which contains the lecturers' details and how to contact them. You may also see other items like an accessibility block or upcoming events. Different lecturers teach different modules, and they will all use Loop in a slightly different way. Some may have their Loop module laid out vertically with expandable and collapsible sections that contain different resources and activities. Other lecturers might use a different layout, such as organizing material into separate sections represented as tiles. Other lecturers might lay out their Loop courses as long vertical lists. Some lecturers might have all their resources and activities available to you from the start. Others might hide them and then make them visible bit by bit throughout the semester. The kinds of things you might see on a module page include the announcements forum, the module handbook, a Zoom classroom for your live online sessions, an online book that contains text, imagery, video, PDFs or other types of documents, perhaps even some folders where several documents are grouped together, links to other websites, a discussion forum and an assignment. Some of these resources will download to your computer and others will appear on screen for you to work through. Clicking on these resources and activities will give you access. To get back to the module page, use the breadcrumb trail at the top of the screen. Let's explore two of these activities in more detail. Your lecturers might use discussion forums as learning activities. These are great ways for you to share your opinions, learn from your classmates and consolidate your knowledge. In this discussion forum, the lecturer has started a discussion topic. The lecturer has asked each student to post a response to the question that is posed. It's very easy to reply. As the discussion forum evolves with more contributions, you can reply to your classmates and they can reply to you, and in this way the discussion starts flowing. Lecturers also use loop for continuous assessment purposes, setting you tasks and assignments that you need to submit by a certain deadline. You'll use what's called a loop assignment for this. You might be submitting a text document, a loop reflect portfolio or some other piece of work, and it's quite easy to do. Click Add Submission. You must accept the plagiarism declaration when submitting your work, drag and drop your piece of work, and click Save Changes. If the lecturer has activated the Urkund text matching tool, after some time you will see a percentage score of how much text in your document is similar to text from the web, and then clicking this score will bring you to an Urkund report that you can consult. You can edit your submission any time up to the deadline. Click Edit Submission. You might want to edit your submission if, for example, you've made some changes to your document since consulting the Urkund report. Take to accept the plagiarism declaration again, choose the file you first uploaded, delete it, and then drag and drop your updated file, and click Save Changes. Many lecturers will also use this assignment to grade your work and give feedback, so sometime after the deadline you'll be able to revisit this loop assignment to retrieve the grades and feedback. The navigation drawer on the left-hand side of loop lets you access different areas. You can expand and collapse the drawer using the hamburger icon. The drawer can give you access to your module grades, for example, or let you view your loop calendar. It will also bring you back to your dashboard where you can select another module to explore. If you need help with Loop at any stage, visit the Loop Student Support page, or log a ticket with the help desk by emailing iss at dcu.ie.


Ladies and gentlemen, we are back with Full Metal Alchemist Brotherhood today. We have episode 54 called Beyond the Inferno Now last episode Mustang finally got to confront Envy of course the killer of one of his best friends Hughes and he would start going on a rampage But it was like a slow burn if I may chasing Envy down basically taunting Envy at the end of it Envy ended up taking the form of Hawkeye and point a gun at Mustang and Mustang sees it That was basically the cliffhanger. It was a big lead up We also saw the basically the world finding out fear of Bradley's wife being it was the orders to kill against her and kind of Freeing Mustangs name of from I guess being a villain in all of this. So we're gonna hop right back into it The conclusion of this the ish violence of a war aren't you going back? You'll be left behind. Who's that war buddy?  They'll stay with me for as long as I live I believed in you Trusted you with my father's research And I applied to the military Academy because I hope to help other people. I can never atone for the suffering I've caused this is after you got because he had flame alchemy during the war Please burn this off to face my back. How can I ever do something at least?  Oh My god Imagine he's like no, no, it was like actually Mustang.  Oh my god He ain't losing someone else just finish in me Mustang, please No loose ends So intimidating my god Actually looks terrified never seen that before an envy.  Boy these shots it reminds me a lot of lusts death. This is really sad to see now after we Saw that flashback That's like a lot of the same imagery and everything is lusts death The death of envy man It looks though. My god Yeah begging Why is this low key depressing? Wow Yo, what do you think you're hot guy? Stop just let it die. Just let it die. Just let it die. Just let it die It is literally not even human it is like squeeze out. I get what they're doing, but dog. It's in me It's a homunculus. It's it's not even human. It's evil.  I'll dispose of him. I did it I finally ran him down. I know that it's not about closing off that circle.  You're better.   It's ironic.  I Think they're too headstrong now though for that show all their character development.  It literally can't comprehend it We humans according to you were supposed to be nothing when compared to homunculi and yet when we're beaten down When we still go in fall we face the challenge again and again Our loved ones are always there to pick us back up and you're jealous you envy us because of that You have to forsake one little village to save an entire country too bad You don't have the stomach to do the logical thing. I shouldn't be surprised That's just how all you humans are actually like changing envy's heart What do you say your humans don't make any sense to me throw away your lives for nothing another fool is you Wow, what do you think you're doing? It was like trying to learn this entire time Like replicate the pipsqueak. It's not even manipulation anymore.  Oh, that's so damn sad It's like there was part of me a human. I even said It's not a human, but It had Weaknesses like one my god Jesus it's been a minute since we see like two episodes since we've seen this fight. Oh My god rest in peace envy man efs and chat You're so behind on the game I don't think you guys understand. They're all realizing their side characters So there are still a decent amount left. I wonder how many go up to the service level My god I just love the brother and sister fighting together Especially after all that and her commanding central soldiers is ironic, but it's cool to see because they have Very different mentalities than Briggs soldiers I'm strong. It's got you, baby Alex just so much confidence all my vibes do ironically enough. They are Magnificent for sure. Did they beat sloth? Is completely empty is this where they assembled that blasted tank? Oh My god Binoculars was the father tearing each other apart just cross them. It's over Man center one who has a rather sharp memory. He helped us out and pointed us to the exact location And after that getting in was a piece of cake really Briggs soldiers is bill different bro Dig a tunnel Oh my god, all the lines crossing man. Oh, it's so good. This is a different outro. I think oh, it's I Think it's teasing like Hoenheim Yeah Confronting the father. Is he really just hiding out? I guess just waiting for the eclipse my god, dude Reading those boys of yours along with you What help do I need from children when I'm dealing with something as lowly as you to me? You're still a dwarf in a flask In the flas oh And you're still slave number 23, aren't you you gave me part of your body today all these many years later Man if he actually confronts him next episode my god, oh, it's getting so intense Dude, I love it so much well that episode we saw the the death of envy and my god What an emotional death for sure we saw a little bit of a Humanity come out of envy for a final time seeing that over the course of the entire show Envy has slowly dropped these these kind of behavioral Behaviourisms be like mannerisms a behavior of kind of like wanting to learn about humans trying to downplay how it saw humans in a way and how and in the end it was envious of how Resilient humans were it was something so like wild to watch just like the way the character are completed and then just went back around I just I'm mind-blown. I loved it so much guys Let me know your comments down below as per usual what you thought the episode my god What an episode I'm excited to see again the finale of all these different kind of things that have been built up this entire time So I hope you guys did enjoy it be sure to have a wonderful rest of the as per usual and I'll catch you in the next one Hey space


Hello ACEs, welcome back to module seven, lesson number three, increasing your sales through food delivery apps. In this lesson, you're going to learn about the five ways to increase your sales through delivery apps, leverage them for your good. And what are food delivery services?  So then that way, when people order through their phone, you get notified to make the items. And after you make the items, a driver will come and then pick up your items and deliver it to your customer. So think of them as a logistical company. And typically what they charges around 35%, 15 to 35% is what we're looking at in terms of fees. So typically speaking, if you are getting charged 35% from Uber Eats at the end of the week, after you generated $10,000 in sales, $3,500 goes to Uber Eats and you only get back $6,500. Now you can actually see why a lot of people are complaining about these food delivery apps and the high commission that they charge. And once again, it's 35% off the top, off the top as in revenue guys, not profits. Now I also want to be able to share some stats with you.  Well, on that note, I do want you to really reconsider because this is not just a thing for the younger kids. As you can see from these two charts, a lot of people are ordering it, even some of the older generation who does not understand the value of it yet and they still are ordering. So this is going to become the norm and it's not if or when it's a must at this moment. So definitely be on these apps and learn how to use and how to leverage them properly. Some of the most common food delivery services that are out on the market nowadays, there are going to be much more of them specifically in your city. So the pros, we're going to be talking about the pros and the cons and why I'm all for using these food delivery apps. Number one thing is that you don't need your own driver. Just think about it for a second. If you were to have your own driver, you're going to be paying $2,000, $3,000 a month for them to actually sit into your restaurant and to work with you. And you need to worry about their insurance. You need to worry about their vehicle. You need to worry about maintenance, the gas and on top of that, you need to worry about the fact that they usually for your food restaurant, you get the lunch rushes or the dinner rushes. How can you have one person deliver food for you when let's say you have 15 different orders all ready to serve out at the same time? And that's the reason why I truly believe in the fact of having a food delivery service because you don't need to own your own driver and your own fleet of drivers if you don't have enough volume. Okay. And I'm only talking about the typical restaurants that we're consulting and that we're talking about because typically speaking, we're not looking at 1500 orders. Like one of my friends, Mark Canless in Seattle, he has 1500 orders per day. So it's actually makes sense for him to have his own team of delivery drivers because that saves him a lot. And on top of that, it allows him to build that infrastructure out. But typically speaking for a small restaurant, having a food delivery app service and a logistical team that they set out for you is much more efficient for you. And on top of that, when you onboard these apps, you get exposed to hundreds if not thousands of new customers all the time, because people are just on their phones, browsing for specific cuisines to eat. And if your food is good, and if you have proper photos and proper pricing, then you're going to be able to have that new traffic for you. And on top of that, these apps, they spend millions if not billions of dollars in marketing costs to bring in new customers. And the insight here that I want to share with you is the fact that none of the food delivery apps are making money. They're actually losing money on a monthly basis. And the only reason why they're still in business is because they're getting a lot of investment and their whole game is about consolidation. That means that if one or two giant food delivery apps exist, they're going to turn into like the Amazon. Okay. And as you can see, Amazon, even though they charge you a prime, even though they charge you $2 shipping, $3 shipping, they are able to deliver your item within 24 hours, if not 48 hours. And that really is the essence of what they're trying to build right now, the food delivery apps. Now, again, I don't want to go on a huge tangent on that, but nonetheless, know for a fact that these food delivery apps are really, really advantageous to your restaurant. On top of that, it offsets all the sunk costs with added revenue. What does that mean? That means that regardless of people coming into your restaurant or not, and regardless of you having business or not, you still need to pay for the rent. So why wouldn't we want to be able to have more orders to offset these sunk costs? And on top of that, it's super added value during cold weather, it's poor weather when it's raining, when people don't want to go out and even in the midst of pandemic. This is the reason why having food delivery apps as part of your offerings is really, really as an advantage to your restaurant. Now, the cons is of course the high fees, and it cuts right into your margins. Typically speaking, what I was sharing with you, 15% to 35% depending on the food delivery apps. And on top of that, you don't own your customers. What does that mean? That means if you want to contact your customers, you're not able to do so. And also it has a reduced brand experience because everything goes off of these apps interface. Now, one of the worst mistake to make when using food delivery service as an option is that you see it as a profit generating item and you get upset because they charge you 20 to 30% commission and you're not making money because you're like, wow, these guys are gouging money from us. This is a big no-no. We don't see them as a profit generating item. And if we don't see them that way, we see them as a marketing tool, then automatically your position changes, your perspective changes, and you see how great of a tool they are. So then that way you can leverage them. And if you never see them as a marketing tool, then you will never treat them like that. And thus you'll always be complaining and you'll always be losing money. Rather, see them as a marketing tool that's going to generate more sales for you and more customers for you. Food and beverage margins, as I was saying, ranges from five to 10%. For some of them that have better management, it goes all the way up to 20% margins. So what does that mean? That means a 30% cut in commission cuts right into your business and to your profits. And that's the reason why we see them as a new way of generating customers. We see them as a marketing cost. That's what I was saying all along. See them as a marketing tool. Your job is to convert these new customers, a lot of them, into regulars who dine in for your food and beverage. And on top of that, you would want to convert them and entice them, bribe them into your world. Now we're going to cover the five smart ways to convert them into and how we can leverage the food delivery apps and to increase sales for you. First of all, logistics in the orders. Super crucial for you to be able to actually have logistics in order. A lot of people on board these third party apps, but then have no logistics or have no planning in their logistics. And thus in turn, turns it into a really bad experience for not just the customer, not just the staff, but also for yourself. And that's the reason why you need to and you must have your logistics in order. Make sure the proper systems are in procedures are set in place to optimize the whole delivery experience. Because when there's a missing order, because when there is an item that is wrong, because whenever there are anything that requires a refund, Uber Eats will ding you. That means that it's added costs for you. And on top of that, customers don't blame the app. They blame the restaurant. They think the restaurant messes up. And that's the reason why if you were to onboard and leverage these food delivery apps, having your logistics in order is one of the key ingredients to make it a pleasant experience for everyone. Now give you an example. Front of the house accepts an order from the delivery app on their phone or on the iPad. Then back of the house is notified. At this moment, you need to be able to ask yourself, what would the procedures be like at this moment? How is it connected to the ordering system? How are the chefs going to be notified? And when they're notified, what priorities are they given to delivery orders? Because you're going to be servicing people having dine in, dine out, and on top of that your own delivery and then these food delivery apps. And also you're going to have multiple food delivery apps that you are going to be onboarding as well. So how can you prioritize it? So then that way you're going to have the food out to the people who place the order in a efficient manner. How is it presented? How are the items presented? And on top of that, now the back of the house sets the finished item for front of the house. Where do the back of the house put the delivery orders? Because you don't want things being mixed up. Understanding the logistics and the flow would ensure a better system and better experience for your staff as well. Because they don't want to be going through 10 orders just to find the right one for the driver that's waiting to pick that up. It's going to be a really bad experience. So having this logistics set up in the beginning is also key. Now front of the house hands the item back to the driver. Where is it being picked up? Or is it going to be put in these cubby holes? I've seen Chipotle does an amazing job. They have these cubby holes, more than 50 of them. And when their order is done, they just slot it into these cubby holes. So then that way everything is organized and all they have to do is the driver comes in, presents the code, and the staff would advise them where to pick up their food. So the whole point is to make sure that the drivers are in and out. We want to maximize the whole delivery service system. Second way is to negotiate the fees. This is something that I see a lot of people afraid to do. You can actually bargain. I talked about 15% to 35% on the high end. But nowadays you can actually negotiate them down to around 20 to 25%. That means that any percentage that you're able to negotiate goes into your pockets.  So that means every percentage counts. Don't be afraid to ask for negotiation and ask for a lower rate, especially during this time. A lot of these food apps will work with you. You should also choose dishes that are easy to make and have much higher margins. Work on your profit center.  Now as a bonus, you can also create a separate delivery menu that Arcator to Delivery Service. Why would you want to do that? Well, the reason why is because you want to put in menu items that have the highest margins and also easiest to make and also travels well for your customers. Once again, work on the higher margins items. And on top of that, I'll give you an example. If it takes you 40 cents and bake it brownie, okay, and you're selling them for $5 a piece, then definitely include that into your menu item because of the fact that this is an ultra high margin item. It is very, very in high demand as well, especially as a great add-on for your meal. Definitely go back to the module that we talked about crafting your menu and choose the ones that has high margins and high popularity. Now a third way is to don't pick based on numbers, okay? What I mean by that is don't pick an app just because of the fact that they're cheap, just because of the fact that they are giving you a better commission rate. Because sometimes choosing the lowest in fees isn't the best case because it's not the best experience for your customers. They don't do as much promotion. And on top of that, they just don't have enough people on their apps. So sometimes paying that extra 5% is worthwhile for you to invest with them as well. And some things that you should also look into is whether they have a great user interface. If the app doesn't have a good interface, that means that the customers ordering from them would not like to order from them. They would actually look for their competitors. So for me, I personally don't like ordering from Uber Eats because I don't like the way their interface is. I don't like how they structure the delivery fees. I love using DoorDash. I love the dash pass because it seems like I'm saving a lot of money. But in reality, when you do the math, when you do all the calculations, it comes up to be relatively the same, okay? Choose an app that is easier to use, appealing, and has a frictionless experience. It doesn't push people away from you. That is one of the keys. And on top of that, making sure you choose an app that has an efficient food delivery process. Because once again, when people order from you, you would expect your customers would expect the food there within 15, 20 minutes. And that's the experience we want to be able to deliver. If the app doesn't have that infrastructure, if their drivers for those apps are not incentivized that way, then sometimes orders take 45 minutes, 50 minutes to deliver. And when your customers receive it, not only does the food quality go down, but also they'll blame you, the restaurant for preparing the food so late. And that's the reason why choosing one based on price is not always the most optimal case. Okay, make sure that the drivers are well trained, polite, food arrives on a timely manner. This all comes back down to the experience. Next up, number four, keeping good quality at maximum. What does that mean? That means you need to check all your menu item to make sure that they're good for delivery, because fries may be good right up fresh, crunchy, and tastes great. But if it's in a container delivered for 30 minutes, what would it become? It would become a soggy piece of mess. And that's the reason why I would never ever recommend my students to serve fries as a delivery item, because it's just not the greatest quality. Even if you specialize in fries, okay, that is a really, really bold statement. Because if the product is no good, why do you want to serve it? You don't have any incentive to serve a bad product. Do an internal test run to see how your product looks and tastes by delivering your food to your friend after 30 minutes. Okay, if after 30 minutes, the item is still good, then you have passed the test. If it is not, then make sure you tweak and only offer products that has the best quality. Because once again, think about it, so many restaurants are now on these apps. So that means if your food is not good, if you don't have a pleasant experience for your customer, they directly link it back to your restaurant and the experience that they have with you, and they're not going to choose you again. And sometimes you only have one chance to prove yourself. Lastly, we talked about converting them. We talked about not seeing them as a profit center. We talked about seeing them as a marketing tool. How do we do that? We need to convert them. These customers are coming in because of the app. So think about their journey, about what the customers go through. They're hungry, they're looking for some really good Vietnamese food, so therefore they come into your app and then they select your restaurant. So what do you do? You convert them into your regulars by bribing them, because why would you want to do that? You want them to come in as a regular so they order from your site, so then they order for pickup, and then they order for dine in, because that's when you see that bigger margin that you can keep as your profits. Now, how do you do that? I always talk about bribe, right? Ask them to add you on social media so that way you can own your customer, so then that way you can market to your customers whenever you have deals, add them into your world and bridge that culture that I always talk about. Now, how do you bribe that and allows you to nurture the relationship? You need to be able to slip in bribes. We're talking about either having percentages off for your next time visit or having a free appy or free drink, or even having a $5 off, $10 off for the next dine in service. These are all really, really great bribes for your potential customers that you're changing and converting them from a meal kit or delivery app customer into a dining customer that gives you the margins you're looking for. Ultimately, what we want to be able to do is even if they just order from your app, you're not going to be losing money. That's how good of a menu you want to be able to create. Now, after you convert them, when they come in, you're going to be making much more margins, and that's the reason why having these bribes and having these $5 off, $10 off, or even an appy or drink is really, really effective because just think about for one second, even if they come in and they spend, let's say, $50 with you and you give them a free appy at your cost is probably what? $4, $5, that is only 10% of the revenue that you're going to be generating, whereas if your customers order from these food delivery apps, they will still be paying 20 to 30% margins, and that's the reason why you can give an afford to give these different types of bribes to your customers. And ultimately, what you can also do to bribe them is to have them do contests, viral contests, so then that way they are much more engaged with your brand. Now, you are whole goal here is to get them off the app and onto your food and beverage establishment. That's the whole goal here. So be creative and be innovative when you're crafting these whole experiences. In the next lesson, we're going to cover how you can actually create a viral contest. So once again, in this lesson, we learned about logistics in order, negotiate your fees, don't pick apps based on pricing or the commission and making sure that you keep your food quality at a max. And also lastly, make sure you convert them. When you put all these things together, you have created yourself a bulletproof food delivery item and system. So then that way you can go to market properly and be able to benefit from them. A lot of people skip this step and everything adds up together. Okay. If they skip this step, this is two, three percent. If they mess up in the logistics, they're going to lose customers. And in turn, it would cost them more money. And here, same thing right here. If the experience is not good enough, then it's not going to be a pleasant experience for your customers. These items that I'm sharing with you might seem simple, might seem like it's a given, but believe it or not, not a lot of people focus on stacking and doing this in the perfect manner. When you have done this perfectly, that's when I've seen some really incredible results that they are one of the top hosts that they have a dozen reviews all the time, positive reviews all the time. So once again, have your secret menu as well.  And if you need the resources, go into the link below, download the resources, so then that way you can follow along. What you have learned right now is the five ways to leverage the food delivery services to increase your sales. And next up, we're going to be talking about how you can create your own very own viral contest to 10 times your social following. I can't wait to share this with you. I'll see you guys in the next video.


The research presented here demonstrates the potential of using carboxylic acids as solvents for the efficient conversion of carbohydrates into 5-HMF. Fructose can be converted into 5-HMF with high yields, up to 64%, in these solvents, while glucose requires the addition of catalysts to achieve similar results. This article was authored by Nadine Essayam, Frank Rattable, Rodrigo Lopez de Souza, and others.


I have a thing for independently made 2D puzzle platformers. Next on the pile is The Fall, and at first glance this looks like a cheap rip-off clone baby of Limbo and the Swapper, but the game doesn't really play like either of those. The gameplay is closer to a game like Shadowrun. It's more a point-and-click story-driven game that requires a lot of trial and error and a lot of patience. You play as a sentient combat spacesuit that's housing an injured and unconscious guy who crashed his spaceship into an unknown planet. Nice going guy. He was on a mission to do...something. The suit's artificial intelligence doesn't know, all it knows is to get this guy back to safety somehow, and to do this you have to navigate your way by scanning for clues that tell you what you're supposed to do and how you're supposed to do it. The Fall is pure trial and error. You really do just fumble around until you figure it out. It might take you 2 minutes, it might take you 20 minutes, or you might just turn it off. Either you like these kind of games, or you don't. It's usually a big daisy chain of things you have to figure out, like pick up this pan and use it to collect something that would lure out this beast so it can unlock the next area that you can explore, or fix a broken wire with an item that you find somewhere to power up the elevator so you can interact with another artificial lifeform and answer some questions so you can obtain an ability to do something else to unlock another part of the map. And on and on it goes, you get the idea. But yeah, you gotta scan every part of the screen and analyze everything you can and use the old noodle to put the pieces together yourself.  You do have unlimited ammo for your gun, so there's that, but you also link up digitally to access control panels and, well, all sorts of stuff. You just point your flashlight at it, light up the icon, and see what you can do. That's really the entire basis of the gameplay right there. The hook here is the story, which I'd imagine might be cliched to some, but I thought it was pretty interesting. What I really like is that the suit, or arid as its name, realizes it's kind of stuck because it can't access a lot of its functionality because, well, the guy that's supposed to access it is knocked out. So what you have to do is purposely put yourself in dangerous situations so the emergency settings automatically kick in. I thought that was a clever touch. Let it be known though that there is not very much combat in this game at all, and there is a lot of dialogue, and I mean a lot. But there's also a lot of unexpected humor here. So this game isn't a dry, ultra-serious experience by any means. Like one particular section where you're tested on your service skills by pleasing this family, by putting flowers on the table, and such. That's pretty unexpected. So yeah, at first glance, the fall looks kind of generic and cheap. The animations here make your character feel pretty flimsy. I won't lie, but I still enjoyed the fall. It kind of has a dead space or shadow complex vibe to it. The one flaw I'll point out is that this game is really short. It's essentially a setup for a sequel, or maybe even an entire series. And I do hope to see that, because I thought this game was pretty interesting. It's not the most original game, especially visually, and I can't say the style of gameplay is for everyone, but I thought it was worth a playthrough.