Bingo, we're live, it's one o'clock, rock here on Think Tech, Think Tech Tech Talks. Member Tech is our middle name, Todd Nakapui, CIO of the Office of Enterprise Technology of the State of Hawaii, and Pankaj Benot, Deputy Director of Department of Human Services, what an interesting combination actually. So welcome to the show, Todd. Thank you. Welcome to the show. Thank you. I hope you guys are coming down. So we're here to talk about something called HAC, H-A-C-C. Who thought of this? You, Todd. Governor did. Oh, all right. Two points for that one. So what is it? What is H-A-C-C? So it stands for Hawaii Annual Cold Challenge, and this is the first year that we're doing it. We purposely put in annual because we want this to continue. And really what it is, is challenging our developers community and our high tech community to help us solve state problems. And so this idea came about where the governor and I were judges at the AT&T Hackathon. So it's based on a hackathon type timeline where, you know, the developers are presented a set of questions or a set of problems to solve. And usually a hackathon is a 24 or 48 hour period where they develop and come up with an application to solve that specific problem. And so the governor, like I said, the governor and I were the judges at the AT&T Hackathon and God just looked at me and said, we should do this for the entire state. And I said, you know what? That would be a great idea. And so that was about eight weeks ago now. And we're kicking off and getting ready, you know, to launch our Cold Challenge on August 27th. So Saturday. Saturday, August 27th. It starts at 10 a.m. And it's at Aloha Tower at the- Right down the block. Right down the block. I believe it's called the HPU. What do they call it? Well, everything is HPU down there, so it's in their big conference room that's down there. Yeah, we're going to come with our cameras. Great. Yeah. So then, of course, you know, the question does present itself, Pankaj. I mean, why are you here? You guys, you know each other. You're friends.  What is it? Yes. All of the above. Todd has been an instrumental partner in our efforts to streamline some of the service delivery models that we have for human services. As you know, Department of Human Services, we provide benefits and services to almost 50% of the Hawaii's children and one in four of all Hawaii's residents from financial assistance to medical to food benefits, childcare benefits, child protective services, adult protective services, and vocational rehabilitation services, housing and services for at-risk youth. So for all of this, we also need a very robust enterprise type of approach to our IT. And with Todd's help and leadership, we have been able to put in play DHS Enterprise System, which we are using to build a lot of different applications to address our eligibility and various service delivery needs using that technology. So that's the partnership. And that's the reason why I'm here because we have asked Todd and his team to accept one of our demands or requests for hackathon. We want to do a code challenge, building a mobile application for eligibility determination where a family can use the mobile application and they can actually put in their various data, including their household composition or income and other circumstances so they can figure it out what potentially they may be eligible for. And this is going to be a great way to increase access to services. It's a proof of concept that we are testing. And I think this is a brilliant way to do it without actually going through procurement and many other things that we have to go through in order to get it. This can actually give us a very good idea of what will work and what would public use and what would it take to operationalize at a larger scale. I'm getting thrilled now. Whoa, that is really something. And this is not, you know, during the Abercrombie administration we had, what was this name, it's going to come to me, a fellow. Sunny Bywalia. Sunny Bywalia was here and trying to evaluate how the state was doing. And Neil Abercrombie said over and over again we're going to change the world, but it actually didn't happen. But now this is like not the backbone of the state system. This is a whole new idea you're talking about. That is good. And it's an idea whose time certainly has come. I mean, it's one of the ways we deal with the disadvantage, the homeless and all that, we give them a cell phone. Cell phones are good for everything. I heard a piece on NPR this morning, you know, they make diamonds in San Francisco now, just as good as you'd find from Africa. How do they operate the diamond machine with an iPhone? You know, apps are everywhere doing everything incredible. Anyway, so this sounds really thrilling what you're talking about. Because I think our families are quite sophisticated with the changes in technology and different platforms that are being used. I think it is time for us to also adapt and make sure that we are able to reach our constituents effectively. And they are served also timely. And this technology we believe the various steps that we are taking under Todd's leadership, I think is going to literally poise us towards that end to provide timely access to services. So they can have all their needs addressed so they can focus on raising their children, getting better health outcomes for themselves. That's in the end is the goal. It's inspired. It's inspired. It's a wonderful, beautiful idea. And gee, does it exist elsewhere like this? I doubt it actually, I haven't heard of it. There are efforts around the country for similar sort of things. But I believe that the way we have done it with a partnership with the ETS is a very sort of systemic approach to roll out at enterprise level. Let's just do, because I'm a true believer of micro adaptation. You do a targeted demonstration, a very controlled environment. And then you replicate after you built it successfully, rolled it out successfully, then you build on it, then you replicate and start to bring in other things. And I think that's the gift from Todd because he truly believes in it and he's allowing us to do so. And Governor is fully supportive of this. What I hear, though, is that you start now with human services. But this could be a restatement, a re-imagination of the relationship of government and citizen. Absolutely. That's not just re-imagination. That's the whole point of the co-challenge, right? True. And really how it's set up is that we've gone out to every department. So we brought DHS because they were one of the first, and they were always willing to partner with us. But every department submitted ideals, including Scott in Homelessness. And to develop different apps, right? Because if you think of the government process today, if Punkage wanted to develop a mobile application like this, there would be an RFP, there'd be scoping, there would be a lot of add-on pricing that would increase that. And we couldn't move as fast as we would want to, right? So by creating a co-challenge, I guess, it really enables us as a state to be reactive, if you will, to be able to solve problems quickly instead of going through this monolithic approach that has always been around in state government, right? The Dreaded Procurement Act. Exactly, right? And this really does that proof of concept, right? You know, if we were to, we'll take payroll and time on tenants, for example, we went out and when we initially scoped it, it was going to be an 80 or 90 million dollar price tag for us to do it. But because we're taking different approaches to everything from procurement and what we're using as far as the technology piece, we're able to reduce that cost significantly, and the initial put-out is going to be about $35 million, right? And so we're taking that type of approach to everything that we do. And again, DHS is one of our flagship departments that because they do so much public services, that using technology is just enabling them to deliver those services in a more open and efficient manner. I'm really thrilled about this, you were saying? I think Todd is absolutely on the right track on this and hitting the nail on the head. I think the approach that the department has over the last year or so, we are extremely focused on trying to create approach for the whole family because as you know, and you've been here for a long time, that historically we either serve the children in a silo or adults in a silo. We, even if we did serve the family together, it was for very narrow purpose, which is always either a person centric. Now the approach is called Ohana Nui, which means extended family, where we serve the child and the parent early and concurrently because we can assess the whole family situation, even auntie, uncle, grandma, grandpa, henai parents, whoever is involved that's influential in the life of that family, we can actually take into account their opinions as well. Bring them together. Bring them together. It makes a family out of them. This is what it is all about. And do this as a group. Absolutely. This is a great idea. Absolutely. And I think that way we can really drive the self-sufficiency and the health and well-being of the families to the forefront because that's our job. Yeah. OK, let's talk about exactly how you do it. OK, so months and it's in the space there in Aloha Tower and you're going to try to get people to come down and actually do code challenge. Who are they that you're going to get to come down? How are you going to organize it? How are you going to motivate it? So really how a lot of these hackathons work is and our code challenge will be very similar to that is we need to reverse pitch these guys. So we need to. So Pankaj needs to stand up in front of the developer community and convince people to come and work on this project because we're only going to have so many developers. But we have a ton of ideas for people to work on. And so what's different is that we have buy-ins from the department. So it's not only that you show up during that day, right? But throughout the month as you code and you develop your application, Pankaj and his team will be available to answer those questions because what we've learned is solving government problems is very complex, as you know. There's not a single bullet to solve it or a lot of these things would have been fixed, right? And so if you're asking someone to develop an application or fix a problem, they're going to need to know, right, the complex factors that surround this issue. And so that's why the departments have committed to make people available to these teams that are going to form and start working on these problems. It's an iterative process. It's an iterative problem.  You try something else. And Pankaj is there to show you the way, essentially. So all the learning that's happened, right, all that innate knowledge that they have about solving the problem, they can advance the team further, right, so that it's not starting from ground zero. So that's the idea. Not that we'd have a finished product at the end of the 30 days, but we'd have, hopefully, a more innovative approach to solving some of these issues that we're faced with. OK, so I come with my laptop, I guess. OK, and I talk to Pankaj and he tells me what to do. You'll have specs and everything you've written out. What kind of platform are you looking for? What kind of language or languages are you looking for? So it's really open. We're encouraging everyone to use more open source tools so that we don't run into some of the legal issues that we have, but it's going to be open. So we're also exposing a lot of our data sets to all of these teams. So we're opening up our GIS platform so that these teams can see that. We're doing anything that we have listed on our OpenData.gov platform. We're exposing to these guys. Bert Lom is going to be involved. So Bert Lom is heavily involved in what we're doing. Shout out to Bert Lom. Good to you, Bert. He's right. So all of those things are going to be exposed to these guys. So they'll have all of these data sources to draw from, to get the information that they need and develop their applications. We're also going to have training on board, because we're going to do things. We're going to have, I think, it's a 30 minute or an hour set on design thinking. We have a lot of different things that will happen throughout the month. He's going to be involved. Mr. Design Thinking? Promotion. Promotion. Yeah, we're having, I don't think it's ocean that's going to be there doing that. Someone will be there though. That would be doing our design thinking for us. And again, we're going to have programs throughout the month to help teams. Dev League is heavily involved. So they will be showing to some novice programmers. We're calling in everyone. We're calling in everybody, because we have a lot of problems that need to be solved. And we have a huge community that wants to be involved in this, right? And so we're trying, again, to really get everybody together, bring them to the table and say, look, let's look at a different, more innovative approach to solve the issues that we're dealing with today. Very, very exciting. So a big question, before we take our break, is who do you want to show up on September 27th? Make that August 27th. Who do you want to show up?  We have categories in elementary, intermediate, and high school as well. So we're asking for any students that want to be involved to come out. The best ones. Yes. They're really good at what they do. So we're asking anybody that has any type of development background to come out. And we're also asking people that don't have that tech background but want to be part of these teams, because part of the team is doing the pitch, right? They're going to have to show up and do a pitch, explain what they did, think through some of the business logic that would have to be done. So the team, most of the time, won't only consist of developers, right? We'll have other people involved as well. I think when he talked about the pitch just now, he was sort of getting closer to defining the reverse pitch concept. But we're not going to tell you what it is right now. We take a break first, and that'll be our cliffhanger for when we come back. We'll be right back. And Todd is going to tell you what a reverse pitch is and how you can do it. And how you can come down and participate. We'll be right back. Hi, I'm Chris Letham with Think Tech Hawaii. And I'd like to ask you to come watch my show, The Economy and You, each Wednesday at 3 PM. You're watching Think Tech Hawaii, meeting people we may have not otherwise met, helping us understand and appreciate the good things about Hawaii. Great content for Hawaii from Think Tech. Hey, everybody, my name is David Chang. And I am a new host for the show, The Art of Thinking Smart. I'm really excited to be able to share with you how to get the smart edge in life. We're going to have awesome guests in the military, business, political, nonprofit world. So no matter what background you're from, we have something for you. Please join us every other Thursday at 10 AM at ThinkTechHawaii.com or on the art of thinkingsmart.com. I look forward to seeing you. Hello, I'm Crystal from Quok Talk. I've got a new show here. You've got to tune in, check out my topics on sensitive provocative female issues. So Tuesday mornings, 10 o'clock, don't miss it, it's going to be fun and dangerous. Bingo, we're back. You've probably been wondering and scratching your head, what is the reverse pitch? Now you're going to find out, Todd. So really a reverse pitch is us selling all of your development community or whoever is there to come and work on my project to just tell them, look, these are the reasons why. One of the big things that I haven't told Punkish that he should do, I've been saving this for others, is that is when I go and pitch my problem to developers and Punkish don't steal this idea. When I pitch our problems that we want the developers to solve, my reverse pitch is really going to consist of telling them, look, if you solve this problem for ETS or for the state of Hawaii, you can solve it for 50 states. So if you develop an application that really works, that solves a problem for us. There's a monetary gain that could come of it if you develop an application that other states could use. And the beauty of all of this is that all 50 states and six territories, they have same programs, same source of funds and same issues. So it is the start somewhere and then replicate. So, okay, a question does come to mind. At the end of this month, who is going to own the product? So there is just like every other hackathon that the code is open source. So the IP that's developed isn't owned by... Public domain. It's public domain, right. So it can be used by the state or by them. There is some legal documents that need to be signed for you to participate in and that's to protect the individual and also to protect the state. Well, you acknowledge that it is public domain. Yes, yes, so. Okay, so should I come? By the way, how do I sign up? Do I have to go to a website? Yes, if you go to hackhacc.hawaii.gov, you can sign up for it. You can be part of the mailing list and get all the information that you need to sign up for the competition. That is so easy to remember. And I guess the thing is if I can't remember that, they shouldn't come. Hacc.hawaii.gov, lovely. Okay, and I bring my machine with me and bring my skills or my curiosity with me. Both, bring both. And you're going to tell me what the problem is.  You're going to show me how to code and how to collaborate with other people. Are you going to have the GitHub thing working? Yes. So everybody, you know, can upload and download and sort of code control, version control. So you're going to show up. All that's going to be there. We're going to have food for you throughout the day, Wi-Fi access to do that, right? And all the departments that have submitted ideas will be there with their representatives and again, reverse pitching the people. And then just organically how it happens that every hackathon team will form to solve problems. And again, we're going to have the professional developers that are there, because we have a category for them. We're going to be looking for, you know, high school and intermediate students, as well as elementary students to participate. Wow, you guys are going to be, you're going to be there.  It's not 24 by 7. No, we're not asking, yeah, we're not asking people to work on, on this code challenge for a month straight, right? What we're saying is we've made it a month because we know that people do have schedules and work and that 24 or 48 hour hackathon really is asking a lot, right? For people to commit themselves to that. And so what we did was say, look, a month's a better time period. People can work on it on weekends. And again, we're going to have schedules throughout the month for people to meet up to help them continue the project, to really push them to get it over the finish line and they'll present it at the end, right? Okay, so they can meet on Monday, Wednesday, Friday, or Tuesday, Thursday, whatever. Once they establish the team, the team can decide its own schedule. Correct. So that makes it convenient for people, that's great. You know what, I wonder though, so you have this project, it's a big project, you got to break it down, don't you? You know, you can't have one team working on everything, but you have to have all the teams coordinating their efforts for the greater good, all connected in some way. How are you going to handle that? So what we've done for this first code challenge is we've kind of filtered some of these projects down. So anyone, so we're not really asking someone to build a new ERP system, right? We're not asking someone to build something very complex. What we did was take very specific challenges from the departments and so that we feel that that could be accomplished in a 30-day time period, right? And so again, if DHS has one, or Department of Human Services has one project, you know, Department of Economics has another, people can work on them individually, right? And again, the idea is to try to get them as complete as possible in that 30-day window. So, you know, hopefully in the next, go around next year when we do this, again, we may look at changing the format to take on some of the really complex issues. We'll learn a lot from it, right? So yes. So you mentioned earlier about the Book Sherman code and I just want to come to peace with that. So when I go and work on this, am I paid for my time? No. Am I given love and affection? What happens to me? Aside from the food, food is good. And food somehow does motivate people to be creative and to write good code. I know that I've seen that. In fact, some people cannot write good code without food. It's that simple, you know? So we do have a price pool of $10,000. It could go up as we get more sponsors, but that was our goal to get a price pool of $10,000. So the prizes come from sponsors? From sponsors. It's not state funds, yeah. It's not state funds. Okay, it's really, really creative. Yes, yes. So the sponsors are doing that and they're putting in the prizes and the cash pool for that, right? So that's one aspect. We also are going to recognize the winners with the governor. They're either. What's that worth, huh? That's worth a lot. Worth a lot. Certificate, what not? Yes, yes. So you'll get an award with the governor and those types of things. And again, the department may look at you and look at your project after it and say, hey, look, this is something we may want you to build. And then they'll go through the state procurement process in order for them to either purchase the product or have the team work on the product, right? And you're getting exposure, or they're getting exposure to you for the possibility of engagement as an employee of the state working on these kinds of things. So that's the... For you. So it's not for Punkash, it's for me. Sorry. Okay. Okay. Sorry. That's exactly very clear about that. It's all about... Okay, okay, okay, yeah, yeah. So yes, we know... It really is. It's for us as ETS or as a state to really show the developers' community that, hey, a lot of them don't think about coming to work for the state. A lot of them don't realize The state runs some of the most complex pieces of software out there. We run some what we call the biggest iron, right? I mean we employer over 65,000 people. We have a network that supports that, right? Most commercial industry out here is less than 5,000 people. So if you come and work for the state, that's outside of the DOE or I mean DOD, sorry, right? So if you come work for the state, you know, you're running one of the largest networks, right? And we run some of the the latest pieces of software out there. And so really that's it's for us to showcase to them the platforms that we're running and get them interested in possibly working for the state. So at the end of this 30 days, we are going to see something happening on the September 24th, a ceremony, a recognition, a summarization of what's been happening. Would you be there, Pekka? Absolutely, absolutely because I think one of our applications hopefully will get picked and I think we're going to be there fully supportive. Whether we are our application is in or not, it doesn't matter. I think this is the step in the right direction and we are fully supportive of Todd. And you know pretty much by that time, you know that it works because you've been guiding it through all over the months. Absolutely, absolutely. We will know. Yeah, and so okay, so now we have applications or a combination of applications, I guess. What happens on September 24th? So there'll be an official judging where they will come up and they're going to pitch to us the judge, the panel. Right now... This is a straight pitch now. Yeah, this is a straight pitch now. So there will pitch their idea to us, right? They'll talk about the technology that they're used, how it solved the problem that they were trying to accomplish, and hopefully show us that it works, right? And then we will rate them on a set of criteria that's published on the hack website, right? And then we'll select the winners from there. And the winners could get cash prizes, but more than that their stuff could be used. So what about the use possibility here? Let's say you know what you're going to get because you've been watching it as it has developed. What do you do with it on September 26th, the Monday? What do you do with it? So it's going to be up again, so let's just take DHS and someone solves his problem. DHS is not the only one. Right, yeah, there are a lot of other state agencies. So DHS says, hey look, you know, developer team A, we love your product, we want to purchase it, right, or contract you to continue to use on it. And there's again other, we'll go through the SPO process, obviously, right? But they're contracting vehicles that they could be used for them to hire them as contractors or bring them on board to develop the app. I think for us is very straightforward. If this proof of concept works, if it works, that's proven. We can actually use it as standalone for the families to actually come in through a portal, internet portal, they can come in, they can just plug their information in. And for their own purposes, they'll be able to figure it out what they may potentially be eligible for. And they don't have to go through this whole process of doing eligibility and they can figure it out. Then they can start the process. Now they have good enough idea that they qualify, they may qualify and they can just go and apply. And it will be a great avenue for them to really know beforehand. Other than they feel embarrassed, they go there, their over income, or they don't meet the criteria, they feel embarrassed. And that would take that aspect away as well. So they're going to have a conversation. And it's confidential, private, in their own environment that they're trying to figure out rather than giving this information to a stranger to figure it out. I'm eligible or not. And somebody says, no, you make too much money. Yeah. Yeah. So on the 26th, on the Monday, then September, let's assume you have one you like. Maybe you need to do a couple of things to polish it off, get it ready to propagate. But essentially, you're going to put it on a server somewhere. You're going to make it an iPad app somewhere, right? And then when I go on my iPad, I look at new apps, I find this, I download it into my phone and I'm off and running. Is it that simple? Can it be that simple? It could be that simple. Yeah. Wow. This is going to change things. This is really going to be disruptive technology, I believe. Not only here, and for a worthy and important group of constituency, but for other constituencies to follow, not only for the Department of Human Services, but other state agencies to follow. It has the potential of changing government. This is really disruptive and very promising, I would say. It is an era of disruption, especially in public service. We need to change the way we do business and we need to transform if we want to be more efficient and more accessible in modern ways. Yeah. How can you sleep at night? Not much. We don't get a lot of sleep. There's a lot to do. Okay, give me the opportunity of speaking to the public, okay, and telling them, you know, what this all means in the larger sense for the immediate group, the immediate agencies and the public in general going forward. Todd? So really what this means is we're giving our constituents an opportunity to really partake in government and solve government problems in a way that you've never had the opportunity to do before, right? And a lot of ways right now what's available to a constituent like myself is to, you know, petition our legislature to have a change or to make something happen in that sense. But in this way, if you're a developer or any type of techie, you're going to have the opportunity to solve a government problem that may have been nagging for you or, you know, or nagging for a family member and make life easier for people in Hawaii. And really, that's what we're trying to do is that outside the box thinking to solve government problems, enabling you as a constituent to really participate and do that on your own. Pankaj, how much of that do you agree with? I agree with him wholeheartedly, because of very simple reasons, because for us it's very simple. Provide increased access to services to our constituents and families, improve timeliness in service delivery. And we also are very interested in streamlining the service delivery models that we have and increase efficiency overall. Because this will have less impact on families going into offices and talking to the workers and getting their things done. Instead, they can do it in the comfort of their home and they are able to take care of their business without even going to an office and know exactly where they may stand. And I think that's the strength and the power of this application that we are hopeful that Todd and his team would select us and we'll be able to streamline some of these service deliveries for our families. You know, one of our threads here at ThinkTech is to observe the relationship between citizen and state. Citizen and government also on a federal level. And you know, it's a problem that we have identified that people are disaffected with government, don't have confidence in government, don't feel connected.  We don't have a connection anymore. This is very damaging and destructive, I think. But this program, this kind of thing that you are doing, and I'm sure that you've thought of this, is actually a way to reconnect with government for all of us. So I'm just so thrilled with this and I will come down with cameras and we'll take a look. And we'll meet all of your interns, let the record reflect, there's half a dozen interns back there and behind the cameras. Thank you so much, Todd and Fanote, but again, I know Pankaj. Pankaj. Thank you very much for coming down. It's been great to talk with you. I wish you well on this project in every way. Thank you. Thank you.


Hey guys, it's MJ and in this video. I want to let you know about my $500 Bitcoin giveaway So as you can see, I have got to the Bitcoin and that's roughly worth $500 US and How we're gonna be doing the giveaway is I don't know if you guys remember, but I created this app called hypecoin So what we're gonna be doing with the app is that if you download the app and you are the top fan of the top sports team By the end of September We're gonna give you $500 of Bitcoin and you can see we have the Bitcoin So we're gonna be giving it to you and just to show you guys the app is up and running These are the people who are downloading it around the world We've got a little bit of of users coming our way so far. We've got 2,500 people have signed up for it. So we've done a bit of a marketing push and What we're now doing is as a promotion for the app is that you can now win Bitcoin by being the number one fan and The category that we've chosen for September It is the sports team and we're only a day two So there's still a good chance for you to come in and try and win some coins. So on day one we saw The lovely lady of Shelby Thompson She took an early lead with LA Lakers and she's actually still in control of of the game and she's currently winning But we do see that real Madrid and team India have come up in second and third place and they are fighting for for that position So you can see for this month. We are focusing on the whole sports teams. We're thinking of October We'll do another competition With another category and another $500 of Bitcoins will be up for grabs So in order to get your your hands on it and to compete You do need to have Android Apple. We're like this Bitcoin stuff We don't allow cryptocurrencies unless they very much, you know, authorized and all that stuff So unfortunately, we're not on Apple But if you are on Android come search for hype coin social currency you get the app you basically you can mine some coins and Then you can spend them on on various things like I said this month it is the sports team and just want to give you guys a little bit of A hint or some advice is that if you want to play this game Competitively I would recommend getting into a team. So you can send coins between users So get will say a group of five each of you mine coins It's still a long way to go until the end of September so if all of you guys mine coins and then send the coins to one person that person then hypes up a team and They could then potentially win the $500 of Bitcoin and then they can send $100 to each person I think that that is a great way to to try and and compete because that way you're not Competing as an individual you're coming up with a team So tell your team about it like the Facebook page to get a little bit of updates This is how I'm gonna contact the person. I do have like your email addresses and your Facebook names So if you do win, don't worry about, you know, how am I gonna find out about you? We will contact you and we will be sending you $500 worth of Bitcoin. So go check out hype coin download the app Invite your friends compete be competitive and I hope you guys win. Anyway, that's all for this video Let me know what you think in the comment sections below and Tomorrow I'm gonna be doing an interview with quite a cool actuarial startup. So stay subscribed to see that video coming up Thanks guys. Cheers


Pete Chuck ass he says I review my cellular data use at the end of each month so that I avoid going over my 5 gig cell Plan cap and I have avoided and also avoided roaming charges Then I reset those stats for the next month this month I noticed a new listing among the many apps that I have on my iPhone running 70 iOS 17.1.1 He probably is now on point two. I may have missed the uninstalled apps category in the past But I don't think so it seems new to me and after I cleared my November cellular data usage that category Disappeared and has not come back It wasn't a significant amount of data usage relative to everything else But I wonder about what it refers to and why it would show up now Yeah, well, and he actually signed it Chuck in Japan So how upper-po that I can say from Osaka tonight. Can each you watch Chuck? That's right. Yeah, you are you are in the future. Yeah, the uninstalled apps category first data That's actually used by apps that have since been uninstalled from your phone So the features in iOS designed to give you a complete picture of all your data usage Including the data consumed by apps that are no longer present on your phone So when you uninstall an app from your iPhone the iOS system keeps tracking that data and All those apps used during the current billing cycle or or data tracking period and it's aggregated under Uninstalled apps in that list there in the category in the cellular data usage Settings and since the uninstalled apps category represents data used by apps that are no longer on your device There's no toggle to turn it off To turn off cellular data for those apps because they're already gone.  Yeah Yeah, see boy, have you turned them off? So So you may not have noticed this category before it may not have shown up if there weren't any recently uninstalled apps that used Any significant amount of data and since you reset your Cellular data statistics every month say that three times fast all accumulated data usage information Is cleared including the data recorded in the uninstalled apps And that's why the category disappears if you reset your data usage and haven't since uninstalled An app that's used any data. So I didn't even realize this feature existed until very recently and so yeah Yeah, right. So yeah, that that it makes sense. It's I'm I'm happy that when I remember when I first saw that and I was pleased that it Kept track of that data like it it puts it in a bucket, but it doesn't just Forget that that data was used during that period I would like it if it remembered which app had used it and maybe just marked the app in parentheses to indicate that It was uninstalled or if you could tap on uninstalled apps and see the the detailed as but but you don't get to see that And my guess is someone at Apple decided that was a privacy violation, right? If you've deleted the app, don't show it to me anywhere else on my phone You promised that all the data related to it was deleted and so yeah That's fair enough


You ever stop in your convenience store and see how many different bottled beverages there are? Hey there njrew22.com here with a quick Low-carb vlog, I guess you can call it but it's about bottled beverages And I'm just kind of blown away, but when I walk into a gas station or convenience store There's a literal wall of different beverages. Most of them are energy drinks sodas flavored teas and I would say 98% of them are bad for you. They have artificial flavors artificial colors Most of them are sugary and even the diet ones have bad sugar in them And that's the only two things that you could you should really be drinking from the refrigerated cold beverage section is water and Unsweetened tea the rest of these things are just just bad I don't know how I mean it seems to be like one of the big places.  They don't give you any kind of bulk.  I mean, I just I'm kind of I do I shake my head every time I walk into these stores and see them the amount of beverages They have I mean are people really that thirsty? I Don't know have a good day


Hello, this is LaptopMedia, and today, we will show you how to open the Asus VivoBook 15 OLED K513 and what's inside of it. Getting inside of this laptop is pretty easy. You just need to undo 10 Philips head screws. Then, pry the bottom panel with a plastic tool and remove it from the chassis. Please remember, it would be of great help to us if you just hit the like button and subscribe to our channel. That would motivate us to make even more and better videos for you. Here, we see a rather small 42 watt hours battery pack. Nevertheless, we got more than 9 hours of web browsing, or about 7 hours of video playback, which is fine. The procedure of removing the battery is a bit weird, as you have to take out something that looks like a metal retention bracket. Interestingly, it acts as a structural element, supporting the chassis, and preventing flexes. When it comes to memory, you get either 4 or 8 GB soldered to the motherboard. Additionally, you can expand it to a total of 40 GB via the single Sodom slot. Storage-wise there is 1 M.2 PCI-EX4 slot, as well as a 2.5-inch SATA slot without the connecting accessories. The cooling solution is rather simple, with a single heat pipe, a heat sink, and a fan. Thankfully, the VRMs are also cooled by a metal plate. If you'd like to see more disassembly videos of the latest notebooks we would highly appreciate if you hit the like button and subscribe to the channel.


Hello everybody and welcome to the RTA's webinar on the deep dive into Queensland's new housing legislation amendments. My name is Lynne Smith. I'm with the communication and education team at the RTA. I've been here for over 16 years in two areas of education and also a dispute resolution area. So overall I have over 35 years experience dealing with all things tenancy laws and also landlords, agents and tenants. We also have Lynne from our outreach team helping us with any technical issues or support in the background and also behind the scenes with our polls and questions. So thanks for joining in today as well Lauren. Before I do start I'd like to acknowledge the traditional owners on the land on which we are holding today's webinar and where you are joining us from as well and pay my respects to elders past present and emerging. We do have a lot to cover in today. So today's presentation I want to just quickly go over the overview and also the DFB protections that was introduced in October. I want to focus on what we know so far, what's to start and what has started, what is to start and provide you with an update from the RTA. Please note we do not have a proclamation date as yet for some of the key legislation changes. However the content we provide you today will give you a better understanding of what is around the corner. When the dates are announced there will be a lot to take in and you'll be ready ahead of everybody and better informed. So we know that we cannot provide you with legal advice and as always you are encouraged to seek your own independent advice and making informed decisions. So our webinar is interactive and we want to hear from you. I'll also be doing a few polls during the session. We will have a question session before the webinar ends and we'd love to receive your questions so please use the chat function that's the speech bubble in your zoom toolbar and what you see on your the image that you see on your screen. I'd also like to advise that we do have quite a large number of attendees in our audience today and that the question time may go over our allocated time or that we may not get to all questions but we will certainly try. We also want to hear from you on how today went and importantly what future topics you would like to know more about so please look out for the survey at the end of the webinar and we'll take about a minute to complete. So Lauren I think we'll launch our first poll. This is just a find out which area of Queensland you are joining us today from and which rental group do you identify with. Keep in note to that the webinar we did last November when the new rules first was introduced did a focus on domestic and family violence but rest assured we will continue to do more education as more information does come to hand. Okay Lauren you've got the poll going there for me thank you. So what we are seeing is that we do have the bulk of our audience today our property managers or agents and also landlords and followed by community housing and support workers. So Lauren I might just get you to share that poll right and also to the second part in relation to where you are joining us today from and we have 77 percent joining us from southeast Queensland but big shout out to our central northern west Queensland people as well. Thanks Lauren. So let's kick on with our first topic and it was just to summarize briefly the process of the new amendments. So this commenced with renting reform consultation back in 2018 and the image on your right hand side of your screen shows the various steps up until where we are now with which is the housing legislation amendments Act 2021 and that was passed in parliament in October and became law. This amends the existing residential tenses and roomy accommodation act and regulations and also repeals the COVID emergency response laws. Four key areas domestic and family violence framework for negotiating renting with pets approved reasons to end a tendency and minimum housing standards. So more information on the process or copy the amendments can be found on the links on your screen and I'll also get Lauren to send that copy the links into the chat function as well so that you can copy them over into your notes if you want to for more information. This is only stage one there will be a stage two rental law reform and also two if you want more information on the housing legislation amendment bill there is also explanatory notes so that you can actually also search for them. So the previous webinar on the changes in November last year we went into more detail on the DfE provisions however let's make sure that we're all on the same page and I'm just going to quickly summarize the DfE provisions over the next few slides it does apply to general tenses as well as roomy accommodation. So the DfE provisions are effective as of 20 October 2021 tents experiencing DfE can end their interest in the tendency request their bond contribution be refunded if they paid bond money they're not liable for relating costs or any damage caused by the domestic and family violence if they decide to stay in that rental property they can look to change locks or any access codes without the owner's consent to ensure their safety yes they will need to provide a copy of the keys when it's practical to do so. So the practical side of this process noting that we have new forms that you may need to be finding yourself familiar with and I'll step through them shortly the tenant impacted by domestic and family violence the vacating tenant will need to provide the property manager owner with a notice ending tenancy interest I'll also need to provide a copy or show relevant evidence and that's such as things like a protection order or a police notice or a completed domestic and family violence report the DfE report can be completed by various health practitioners support professionals a refugee or crisis worker a solicitor or even a social worker but what happens if you as a property manager or owner don't agree then you need to apply to QCAT within seven days to have the notice set aside but you will also need to advise the vacating tenant that this is your option this is a process that you must follow you can't can I just confirm here you can't just say no I'm not going to accept it and force a tent to state they wanting to follow this process so again if you don't agree then it's the QCAT pathway if the domestic and family violence tenant that is leaving has claimed their portion of the bond you can also respond to the notice of claim and dispute the refund if you do not agree there is a strict process to follow for remaining tenants including issuing a continuing interest notice and that's not issued until it's between days seven to day 14 after the person experiencing the violence interest in the tenancy has ended so you can also ask them to top up the rental bond balance remember for managers and their employees and for the owner there is compliance for confidentiality in this situation and must you must not disclose the domestic and family violence information there are penalties attached to this new section if you breach them and it has been taken quite seriously so can I just clarify here too it's probably seen as best practice to document or keep a record of your process and ensure that the vacating tenant has left and your timeframes for notification to the remaining tenant complies with the required time frame and you have also informed the vacating tenant the date that you are issuing that notice so again remember that confidentiality and safety is a priority in these situations so please be familiar with the new four forms that we have relating to domestic and family violence provisions all of them are available on our website if there's a person claiming a bond that is the person that's experiencing dfv and claiming their portion a new form for a just a reminder that can be submitted by paper to the rta or by email and not by the rta's web services the other notices that you have a is the notice ending tenants interest the form 20 the dfv report and that's what I talked about before as that further evidence for that notice and also the continuing interest notice also to keep in mind the rta we are in the process of releasing a new domestic and family violence flowchart available for managers and owners one for tenants also for providers and residents as well and it'll cover both the rooming and the general tenancies it's going to help you navigate this process so do watch out for that that should be released on our website shortly so just want to clarify some of the processes so firstly about the remaining tenants being issued a notice of claim so in a domestic and family violence situation any bond co-contributors are not issued a notice of claim hence there is a new form for that we are asking you to use that we can identify that situation and only the property manager owner is issued the notice of claim one of the questions we have been receiving is can the vacating tent be held live for other breaches and I know that there's some also some comments coming through and some questions about that so yes there can be so if there is rent or water bill then yes they can actually be held liable for that it's very clear they're not liable for damages caused by the domestic and family violence a tent leaving in a dfv situation cannot be charged a break lease relating fee and costs if the situation is a marriage breakdown one party is leaving depending on the situation you can have like a mutual agreement to end that tenancy or the tenant could apply to QCAP on the grounds of hardship to end the tenancy so if it's not a domestic and family violence situation with the supporting evidence then they don't follow that dfv process can a property manager refuse the domestic and family violence notice I did mention it before and there is a process that you do need to follow if you don't accept the notice or and that is you can't just say no I don't accept it if you disagree you as an agent or landlord need to apply to that QCAP and follow that process you need to inform the vacating tenant that that's the pathway that you're taking um with regards to QCAP and a bond process you can have two processes um running at the same time so if you've applied to QCAP to have the notice set aside you can also dispute the bond refund if there was a claim and they're two separate processes a notice is an urgent um application directly to QCAP whereas the bond dispute it's through the RTA's free dispute resolution process first and is a non-urgent matter um and keep in mind if the RTA does receive an order from QCAP saying that the interest in the tenancy is not too is to continue and it's not eligible for the claim on the bond then we will act accordingly on that order um what happens if the dfv situation is not with the co-tenant and with someone else who lives somewhere else so the dfv tenant may still meet a situation requiring them to leave the property they can still follow the process to end their tenancy interest again would need to provide that supporting documentation to you remember as a property manager or an owner you are assessing the information provided um to see if it meets the requirements are set out under the act you're not judging whether the dfv has occurred or not if there is an evidence gap in the documentation you may be looking for more information as what is outlined under the act nothing more so i just want to be clear agents landlords you know you don't have a right in relation to the judging of the dfv whether it's occurred or not it's assessing the information provided to make sure it meets the requirements as what is set out in the act there are organizations that can provide assistance to anyone fleeing dfv and you can find more that information on our website as well okay what i might do is just go to our next session which is about the minimum housing standards and we might come back to some of the questions asked on dfv after this session so section 185 is for the lessons general obligations that continues the owner must ensure the premises are cleaned fit to live in not in breach of any health or safety laws and while the chance to continues they've got to carry out repairs and maintenance so if you have a landlord client not willing to carry out repairs then this is a section that you must be quoting them for roomy accommodation it's section 247 outlining the provider's general obligations so the minimum housing standards are not currently in effect so time has been given for property owners to be compliant so they do they're due to come um due to commence sorry from 1 September 2023 for all new tenancies so when you have a new tenancy signed or a renewal and then for all other tenancies for everybody else it'll be 1 September 2024 so what it means is that there is time to ensure property owners are up to speed with the requirements so the minimum housing standards was first passed back in 2017 as part of the government previous election commitment so this allowed for the introduction of the standards as part of the housing legislation amendment 2021 with more details and what you see on your screen so the rental property needs to fall into two categories of safety and security and the other one is the reasonable functionality so some items listed look to be fairly standard such as a functioning kitchen and a laundry adequate plumbing and drainage and weather proof and structurally sound but it's also put a clarification around locks on windows and doors to help secure the property now the section says a functioning lock or latch fitted to all external windows or doors to secure the premises against unauthorized entry the property needs to be free of vermin damp and mould and also the requirement of privacy coverings so this is meaning your blinds and your curtains installed in rooms which tends to be reasonably likely to expect privacy however keep in mind it also states that it does not apply to a window if it's in line of a site from outside inside if it's obstructed by a fence a hedge or a tree so again I might just stop there before we keep going Lauren and just come back to some of the questions that we've got coming in because a lot of them are in relation to the domestic and family violence part so are they responsible for cleaning the home when they're leaving so I suppose at the end day when the tenant is leaving the property again they're responsible for any if there's any other breaches however there still is a section of the legislation that talks about if that the tenant returns the property in the same condition it was at the start of tenancy less fair wear and tear so just always keep that in mind that actually might actually also fills in a few other gaps or some other the questions it's coming through as well just wanting to confirm the continuing tenant cannot be told until seven days after the vacating tenant has left correct so we're looking at once the time frame is up so the vacating tenant needs to give seven days notice of their intention to leave they can leave earlier that's fine but you would also want to clarify that they have left so their notice is at the end of that time so between days seven and fourteen after that expiry of days seven you would actually issuing the continuing interest notice to the remaining tenants in relation to the evidence I think I've actually clarified that in the previous slides but we're talking about there is a domestic and family violence report that is available on the RTA's website and it can be completed by various practitioners and support workers and things like that so again that sort of information is available also if they happen to have like a police report or another type of evidence that supports the situation it does say they can either provide you with a copy or show you so some people may have a particular notice they don't actually give you an actual copy but they will actually show you what that copy is also too in relation to a share house situation if the remaining tenants are responsible again it comes back to you know the cleaning or the any damages the tenant that is actually at the end of their tendency to turn the property in the same condition it was less fair wear and tear I might just keep going on to the next slide line and we'll come back to the next sort of questions okay so let's have a look at there's a lot of other amendments that's in amongst the new amendments and they have yet to have a start date so I just want to quickly go through all of these it's not an exhausted list but things that I felt that were really quite important for you to be aware of so changes to the entry condition report timeframe currently tenants have three days to return assigned and completed copy of the entry condition report to you as a property manager or an owner this allows them the opportunity to note down any damages or if items are not clean or working the new amendments will see the timeframe change to seven days giving tenants more time to return that report so when it does come in um property managers you don't need to look at your business practices whether you send out reminders to have the tenants return the report or not so we are also aware that some managers still do the report together with the incoming tenant and that's fine so this will also be applicable for room accommodation and what's also been clarified here is unless a new condition report is prepared for a renewal agreement the entry condition report for the regional agreement is taken to be the report for that tenancy so for that one it's business as usual for most that um for that particular section um let's focus now a bit on the repair changes for general tenancies so an increase from two weeks to four weeks for cost of emergency repairs additional sections have been added in um section 221a to 221c regarding repair orders with the tribunal including an extension of time requests to comply with the repair order and also an offence to contravene a repair order so there's penalty units attached to this section 50 penalty units and also a weekly offence if it continues of five penalty units for each week that the offence does continues um new section is 219a the lessors agent may arrange for emergency repairs to be made meaning that the managers will be able to authorize emergency repairs on behalf of an owner client up to the equivalent of four weeks rent and make deductions from rent payments up to the cost of the repair before disbursement of funds now we know in most practices that your management agreements for property managers may have up to two weeks rent for emergency repairs when this does come into play the amendments will allow up to four weeks so keep in mind um if you are a property manager whether you need to make any amendments with your agreement or agreements um directly with your landlord clients um that's not covered um between the rta that's more like an officer trading form and again these have yet to have a start date um other additional changes coming in there's new pools 357a where you can write a special term in the 10c agreement requiring the tent to pay reasonable costs uh reasonable relating costs um if the agreement is a fixed term and the tenant ends the agreement other than a way that's permitted under the act um the tent's liable under the term um for the reasonable costs incurred by the landlord in relating the premises so that's a lease break situation um this does not apply for tenants experiencing domestic and family violence whether the tenant ends the agreement or interests in the agreement uh there is also a new clause section 57a offer of a residential tenancy must disclose particular information what this information is has yet to be described in a regulation so once we know more we can also inform you of this clause 58 um is amended to require not just a document prepared for section 60 in 61 which is the lease agreement but also states any other information prescribed by a regulation so again once that regulation's been finalised we'll be able to let you know more information the providing of particular information will also apply to rooming accommodation so for people doing rooming section 76a and b so to give you an example currently we have it that there's a copy of the proposed tenancy agreement um what we are looking at there will be other information as well just also too for a side issue for rooming accommodation providers and residents new section 105a allows residents to apply to the tribunal if they believe rent increase is excessive the general tencies that's already in place but for rooming that has actually been added so some of the bond amendments um include clarification around if a resident is a border lodger and that if a bond's paid that needs to lodge with the rta section 136 has the sections been expanded and now included a separate a to e while most of this is the same as previously please note if seeking an extension of time to apply to the tribunal um that has also um been clarified about sufficient reasons and have also provide examples the extension period is up to three days so with this one this is in relation to the um nursing plan that's come through then the other party disputes it it goes through our dispute resolution and so what we're talking about here is that if it's unresolved a nurse of unresolved dispute is issued um and what we mean that if someone is unable to apply to the tribunal in that timeframe which as we know with bonds it's seven-day timeframe um if there's a sufficient reason such as a person was hospitalised during the claim period or there's been an impact by natural disaster they're the reasons that's also been put in there um then they can seek an extension for up to three days um and the last point is the rta not to pay a bond if the authority knows the tenant did not vacate the property so let's talk about pets shall we at the time of this webinar the current laws still apply meaning that the annual manager must give permission tenants and owners will need to comply with the body corporate bylaws what we do know and it's common practice for tenants to provide managers and owners with a pet resume details of the pet photo part of their application so the tenancy agreement will also state yes or no if a pet's approved and also best idea is to state the type of pet don't just say one dog but be a bit of a description about the dog say you know it's one medium-sized dog a bit of still it's one male spaniel called max you know as you can see in the slide dogs do come in different shapes and sizes so it's always best to be descriptive in case the dog passes and a new dog's bought um that may not necessarily be the same size or type so with renting with a pet and the new laws that again have yet to have a start date um it will apply for general tenses and rooming accommodation remember this is about a negotiation framework a tenant can seek permission and the manager can only refuse a request on identified reasonable grounds and will need to do so within 14 days we will have more information once we have a start date so the next slide i'm going to talk about is about the reasonable grounds for refusal um a manager's consent may be subject to reasonable conditions and that's fine such as the dog or cat needs to stay outside um but you need to be noting that it's also been very clear that any pet damage is not done to be fair wear and tear and you'll also be a hull to have the carpet cleaning clauses and also the pet's control clauses you cannot ask for a pet bond or increase the rent to allow for a pet so let's have a look at the reasonable grounds to refuse these are outlined to under section 184e these include what you see on your screen the premises are unsuitable or the pet is likely to cause damage that could not be practically be repaired for a cost less than the rental bond amount it could be contravening another law or bylaw risk to health and safety of another person as you can see pets do come in many shapes and sizes we're not just talking about cats dogs and birds or if the tenant does not agree with the reasonable conditions that have been proposed by the landlord as part of the condition of having a pet the new laws also include some clarification around a working dog um does not require a landlord's approval a working dog is covered under three legislations as you see on your screen so you go dog corrective service dog or police dog so section 171 the supply goods and services now has that exemption regarding a special term that allows the manager of the owner to request that pet's control and carpet cleaning if that pet is allowed for roomy accommodation attendees today all the pet rules are under section 25680g um in the new amendments so Laura I'm just going to come back to you now in relation to another poll because I'd like to hear your thoughts um in relation to the new pet laws so Lauren if I can get true to please launch the um poll thank you so what is your perspective on legislation regarding the pets so are you comfortable and understand where the new laws are coming from um the difficulties in responding to the pet requests potential for any damages or if you're on the outside getting approval from the landlord may be challenging so what we're looking for is some information from you about what you see is um your concerns in this field so just leave that going for a moment just confirming okay so just a couple questions on the minimum housing standard side thing just confirm your latch rather than a lock acceptable on windows and whether it's a requirement for a key lock legislation hasn't actually been gone right into specifics but I think what you need to be looking at it does very clearly say a lock or a latch but it's all about the safety and security of the premises um so obviously when we're talking doors absolutely key locks and things like that um we also do um asking a question do we need security screens on windows um there's nothing in the legislation that talks about that um again it's that probably that reasonable test as well but there's nothing that says about putting on security screens long we might just close that poll and I might just get you to launch um what the result or share the results for me if that's okay um and it looks like um a bit of a mixed challenge there in relation to there are quite a few people 30 percent are saying that they're comfortable with understanding the new laws um but there might be some issues in relation to the approval side of it and also the potential damages so thanks everybody online you can stop showing that for me thanks okay let's get on to the next um part of today's presentation which is the ending of a tenancy so with the other major changes this is probably um the last major um more main topics but without grounds provision has been removed and new reasons to end the tenancy has been added so these new grounds will apply for general tencies and roomy accommodation however the timeframe is going to differ as usual between the two types of tenancies so the new grounds include ending of a fixed term agreement the owner undertaking significant repair or renovations a change of use of the property um preparing a property to sell or the sale of the rental property um and these new point in these new sections are probably more from the owners or the manager's point of view as well but i will get into a little bit more some of the other new grounds that's being also added from the tenants point um a new section 297b application to terminate because of a serious breach under general tenancy so this one is going to include illegal activities intentional or reckless destroyed or damaged the premises or endangered another person or significantly um interfered with the recent peace company privacy of another tenant with this section it also states that the owner may form a reasonable belief that the property has been used for an illegal activity whether or not anyone has been convicted or found guilty of an offense so for our community um housing providers in um today's session keep in mind section 290a still applies for when the lesser is the state for its community housing also too i just want to flame if i go to the next um slide um section 299 is all about repeated breaches in ending a tenancy there has been an additional section added so it's 2994g and that includes repeated breaches for when a tenant breaches a body called the bylaw or for caravan park managers are very um repeated breaches of park rules okay additional grounds have also been added for tenants so tenants will have the ability to end a tenancy due to the property not in good repair or complying with minimum housing standards uh the tenant needs to give notice in the first seven days when the tenant occupies the property um if a co-tenant passes away and it would be impractical for the remaining tenant to continue or would cause them hardship they can also end the tenancy so again clarification on this one that is not a lease break they can end the tenancy if the premises are primarily used to provide student accommodation and the tenant stops being a student as outlined in the act they can give notice of their intention to leave so this is called ending of entitlement student accommodation also to the student accommodation provider can also give a notice to a resident if they are no longer a student providing that accommodation is for the purpose of student accommodation also to a tenant may be applying to a tribunal to term out the tenancy due to misrepresentation by the lessor or the lessor's agent so for this section 312a it must be within three months of the tenant occupying the property and also the new section 246a regarding the tenant taking action or applying to the tribunal if the tenant reasonably believes the action by the lessor in giving a breach notice increasing the rent or ending the tenancy or refusing to enter into another fixed agreement is due to the tenant requesting repairs or requesting reimbursement or for emergency repairs or applying to the tribunal for an order this also does apply for rooming accommodation under section 276a so I just want to have a look at just a few examples this is an exhausted list but I want to just have a look at the practical side and share with you in relation to ending a tenancy so what we look at fixed term agreements can end during the fixed period if there's been a breach not rectified requiring that form 12 notes to leave issued a fixed term can also end with the new reason because it's the end of the fixed term date and of course you do have mutual agreement as well periodic agreements or if it's come to the end of the fixed term and you're giving the correct timeframe and that is not before the end of the tenancy term you have also the significant repairs or renovations being done owner or their immediate family moving in sale requiring vacant possession and also mutual agreement so the act still sets out how a tenancy can end so nothing has changed from that regard as well so they're still in place with also ending due to domestic family violence if they are also a sole tenant so I'll put this slide in here in relation to a bit of a caution so there is penalty provisions apply in relation to and it's up to 50 penalty units for providing falsely misleading information in a notice that is requiring the tenant to leave this is again for rooming providers and agents and property owners so if you as an owner needs to you or an agent you need to ensure that when you are ending a tenancy due to a sale contract or putting property on the market significant repairs redevelopment or demolition there's a change of use or the owners moving back in that it is true and correct and not used as a way to end a tenancy if you have ended the agreement because of this you cannot offer a residential tenancy or a rooming agreement for the premises for six months after the handover date of the tent vacating tenant so key sections here um 365 for falsely misleading information and 365 b and d not relaying the premises for six months after ending the tenancy um so section 371 a to e is for the rooming accommodation so within your amendments added there will be around 140 sections of the legislation that will have penalty sections attached so currently under the um current residential tenancy room accommodation now the 568 there's 120 sections well there's about another 20 that's been added for the new housing legislation amendments so before I go to the next slide Lauren can I just get you to pull up another poll for me please just in relation to the ending of the tenancy what we'd like to do is actually hear from you do you have a better understanding of the ending tenancy reasons um or you just need more time to review some timeframes um or not sure in relation to ending a fixed or a periodic um or other so we've actually got are you allowed to charge a pet application fee the answer is no just in relation to some of the questions that's been asked um so you can't do that so the legislation is very clear about what you can ask for and a application fee whether it's a pet or not um a standard cash fee is not allowed under the legislation at all um another question obviously for my an onsite manager who's coming in asking for managing large unit complexes what may be reasonable amount of pets um it's not so much in relation to that in our legislation it's more in relation to obviously when you're in a complex um of apartments you're going to have what do you call the bylaws you're going to have to obviously have committee approval for pets so that's a little bit outside the guidelines but again also to the legislation that is coming into place says that obviously the committee or the by other what do you call the committee needs to obviously provide um permission as well um in relation to just another question coming back through uh about privacy coverings um they are in relation to the things such as your blinds and your curtains or some other type of screening um that might be put through so that's again just make sure that there's privacy for the tenant for particular rooms um how we go with that poll there Lauren um okay so it looks like um majority of people do actually have a fair understanding of what the new reasons are or just needing a little bit more time i'll just get you to share those results if you wouldn't mind Lauren thanks um and we just got a few people just for other if there is something else that um you feel is is an issue or concern please put a little comment in the um chat function um okay so we do actually have some questions in relation to a lot of people asking about what happens if the properties um sells to an investor do they have to wait six months before they can relet the answer to that is no because obviously it's going it's the purpose this particular clause is more about um if you are ending the tenancy and asking the tent to leave because the property has been um sold or you're looking to have the property prepared to sell what we're looking at is um if it's been falsely misleading in relation to the intent of ending that tenancy so if the property has been sold to an investor then obviously if they're happy to end the part of the contract is that the tenancy continues keep in mind if a tenant is on a fixed term agreement then you can't end the tenancy on that reason if the property's been sold uh not before the end of that fixed term tenancy period so if an investor has purchased then they then obviously become the new owner as such um in relation to body corporate sometimes do charge for pet application again that's not in our laws our laws state that um we don't have um an application fee that can be charged in relation to body corporate laws that might be something um very different and i would actually refer you to the body corporate commissioners office for that particular answer just another one before i just keep going to what happens if the property doesn't sell and that's a very good point um too obviously if someone does try to look at selling the property and after three months they have not been able to sell it um i really don't can't give you legal advice on that but again um obviously it would be showing and providing all that evidence in relation to the the tent was there to actually sell the property but the legislation is very clear about not being able to relit under the six month period okay i'll just keep going on to the next part of the slides and then we'll come back and do some more questions but we do have a lot of questions coming in so i'm so sorry if i haven't been able to get to everybody's question but we will try um and also too will actually give us an opportunity to make sure that we can provide more resources and more information on our website based on the themes and the topics that you're actually raising today so most of the COVID-19 regulations that were implemented during 2020 and also amended in 21 have been removed um and particularly for the domestic and family violence provisions they were repealed um so but what we do have is some of the amendments are continuing up until the 30th of April 2022 and they are as what you see on your screen the protections for tenants against being on the tense database because of rent arrears caused by COVID-19 impacts uh limits on relating costs for people who are eligible um from that regard ending their fixed tenancies early and also to short tenancy statements extensions so where to from here and i am conscious that we are getting a little bit closer to the um time that we can get to questions um at this stage um keep in mind this is a staged approach so not everything's starting straight away and we are committed to making sure that we provide education and support to the rental sector once we're aware of more information and we're going to be sharing that with our key stakeholders and also to our customers so just have a quick look at what's new so just in relation to taking photos either for rent a property that's been sold or just during a tenancy for like retail inspection the RTA has recently released two new fact sheets for property managers owners and also for tenants these fact sheets have been produced in consultation with representatives for all parts of the rental sector as part of our outreach team we regularly meet with our stakeholder working group so these fact sheets are now available on our website and more importantly too if you happen to have a salesperson who may not understand the requirements for tenancy laws in relation to having the tenants permission to take photos um that's required if they've been required for advertising they need to have the tenants written consent and also to remember open houses need to also have the tenants written consent for that just quickly you may also be aware the RTA's web services for bond relay transactions we released in December last year the ability for managing agents to launch bulk bond launchments through our RTA web services and not just a single launch event so you can launch up to 50 bonds in one transaction and up to a payment value of $50,000 the process can be used to do top-up bonds or lodging new bonds we have frequently asked questions a video demonstration and quick guides to help you with that particular process so just a reminder that this is also available and finally just for the real estate agents or property managers that's in our audience today um we have joined forces with the office of fair trading and signed a memorandum of understanding so we'll be working much more closely with the office fair trading and it's in relation to investigations that have an impact so as a licensed agent a leading agent or a property manager so they can office fair training can only investigate offences that are committed by literally those three groups they're not looking at private landlords or tenants there are two occasions during the 10c where an incident can occur that is an offence against our legislation and also office fair trading legislation so one is when a rent-a-bond is not paid to the RTA within the 10-day time frame and also too when a rent payment is used for any other purpose so we're talking about like a water bill or using it towards cleaning so for licensed agents please beware for the difference in the penalty units so office fair trading have significantly more penalty units than the RTRA Act so as an example non lodging a bond under the RTRA is a maximum 40 penalty units whereas under the property occupation act which is your wrong conversion and false accounts meaning that they've received money belonging to someone else or falsely accounting for the money it's a thousand penalty units or five years imprisonment so it's just a bit of a flag there just to remind people that if we do get a complaint that it falls into these two categories it may be redirected to the office of fair trading so we've gone through a lot of information today but we know that over the coming months there's going to be a lot more information that we need to disperse to the rental sector so make sure that you have signed up for our e-news so that we can keep you informed of any of the changes and also any key topics and remember you can also connect with us and follow us on LinkedIn as well we do have our previous very educational resources including our webinars on tenancy legislation and also key topics as well as our talking tenancy podcast series which a lot of that is actually aimed for tenants so you can access both of these through the RTRA's website or the podcast through your preferred app. Okay so I'm just going to go back through to the questions so just bear with me while I just need to expand my screens here. In relation to there's a question here about periodic tenancy just 60 days no still apply can I just be very clear we don't have a 60 day in our timeframe for legislation we actually have two months notice and in relation to a periodic tenancy the only way to end a periodic tenancy will be on the grounds that I have gone through so the without grounds provision is no longer so the two months notice without grounds is will no longer come into play once the we have a proclamation date so just want to be very clear on that so to end a fixed term agreement ending on a fixed date that's fine in relation to the sale the only moving in change of use demolition and those are things there's all new reasons it's been added in relation to how to end a periodic tenancy in relation to does the owner need to provide a reason I'm just not quite sure on that one sorry Lisa in relation to ending a tenancy it's very clear about how a tenancy can end if it's in relation to ending because it's the end of a fixed term no there's no reason in relation to that being listed in the legislation at all Stephanie is also raised about the concern in relation some owners are moving from holiday to permanent residential does that mean they cannot do this anymore it doesn't mean that they can't do it and what we are seeing over the shortage of accommodation and changes with COVID we are seeing some people change from holiday accommodation into the permanent sector anyone that is actually doing that or we ask is that you need to then comply within the residential tenancies removing accommodation act and the requirements under our legislation in relation to the paperwork that's required at the start of the tenancy taking a bonnet needs to be lodged all the normal requirements of our legislation if you are changing from holiday to permanent rentals okay so we just have Lauren thanks very much for putting in the link to for some of our past webinars that's great but want to see that what do you need to complete repairs if they don't want to be there you need repairs and they don't want to be there so I'm just going to assume on that one Karen in relation to that if there are repairs to be done in relation to whether it's significant repairs and I think that's the difference can someone still live in the property or is it such significant repairs that they do actually have to leave the property whether the same tenants coming back or whether you're looking at replacing it with a different tenant okay we've just got spoons on that I am conscious of time because we are coming through to the end of our time here will the new laws for any attempts to be retrospective no once we know the proclamation date the my understanding is that will be the date that the new reasons I think will be commencing from so at this point in time it's business as usual in relation to ending a tenancy so currently periodic tenancies two months notice without grounds is still fine as I said once we know more about a proclamation date with once we know when that actually commences then the new rules and the new reasons to end a tenancy will come into play um okay so if a tenant advises you they use an overpayment in rent for a bond clean can that occur I'm going to go back on that one bell thank you very much for your question at the end of the day what we're looking at is the use of the rent and the purpose of why that money was paid so the legislation is very clear you can't use rent for any other purposes so it'll be a case of potentially looking at doing a refund and obviously having the payment then to cover cleaning or any other costs but anything that you do in your business and I can't give you legal advice you would want to be making sure that you actually have evidence and documentation to prove what um you're actually doing in relation to your trust accounts um in relation to does the same apply for community housing providers being referred to officer fair trading so in relation to that what we're looking at is if you are a licensed real estate agent so the rules in relation to the property occupation act and the agents financial administration act if you are covered under those two legislation then the reference to going to office fair trading for the penalty provisions will apply um I'm not sure whether some of the community housing providers will actually fall into that category possibly not because particularly if you actually are owning your own properties um so that's where that one comes into play so but I'll just leave it there we actually have a lot of questions that did come through a lot of very similar sort of themes so thank you for that a copy of our webinar will be available next week if you do need to revisit some of the reasons to ending a tendency some of the processes too for the domestic and family violence provisions as well so I forgot to turn the screen on when I did that so our website does have a lot of information available forms education resources so rta.qld.gov.au and as the final reminder please make sure that you are always using the latest rta forms please make sure that you are not using something that might have been outdated a year or two ago make sure that you are using the current forms if you do need any further assistance please contact our friendly contact center staff they're available Monday to Friday 8 30 a.m to 5 p.m on 1300 363 11 so there's going to be a survey come up at the end when the webinar does close this is your opportunity to provide feedback and more importantly what topics you would like to know more about so if there's something more in relation to the Tennessee legislation or the amendments please let us know in that survey so that we can look at addressing that for you next time or in future resources or education on our website so again thanks everybody for joining me today and we look forward to seeing you next time


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