Hey, thanks for joining us. I'm here to provide a quick update from GitLab on the managed stage of the DevOps lifecycle and what we've got ahead for 2019. I'm Jeremy. I'm a product manager here at GitLab. I'm super excited to share with you what's ahead and I'd appreciate any feedback that you might have. Please find me on gitlab.com and my contact information is at the end of this deck. Everyone can contribute. I'd appreciate and love your feedback. I frequently get the question, what exactly managed works on? And even though the heart and soul of our tooling here at GitLab lies within the dev and off stages of the DevOps lifecycle, there are two stages that kind of span across our entire tool chain. Those are managed and secure. And even though you have this great set of tools here at GitLab in a single application, you need a set of strong configuration and management tools to understand what's going on across the full stack. So you can read more a little bit about the managed stage and what specifically we work on and how it fits into the DevOps lifecycle at the link below. But managed itself provides the foundation for users to thrive. And this touches on a number of different features within GitLab. The way that I think about it is we have administration, policies, sync, and analytics. And these are all kind of part of the same feature set that managed helps to drive. In administration, you have kind of the fundamentals of GitLab like projects, groups, dot-com navigation, admin area and how users interact with the product On the policy side, you have authentication, audit management, policies in the areas that we... and guardrails that administrators set up in order to define how you can use GitLab. We're splitting off in 2019 the sync area of our team, which is how billing and licensing kind of works in GitLab into a new team so we can move faster and deliver improvements at an even greater rate. And then finally, managed also works in the analytics features of GitLab and how those deliver value and show how your instance is actually working and shipping software. In short, the way that I think about managed's goals is twofold. It's number one, we try to help organizations prosper with the configuration and analytics they need in order to structure their instance in a way that works for their organization. And then secondly, we try to remove barriers to finding solutions. We try to iterate on the user experience. We try to deliver value to users faster and reduce the amount of configuration and the amount of busy work that's done and keeps you from finding value in GitLab. You can find more details about the managed kind of direction and our vision at that link below. Feel free to read it at your leisure and I will even welcome and merge request if you have ideas on how we can improve it. When I think about our road ahead for 2019, I really think about four big themes. And the themes that I kind of think about are operating at scale, how we can make that easier and better for GitLab instance users, how we can make GitLab more compliant and more secure especially in environments where regulatory compliance is important, how can we improve the rate of insights that our analytics are generating and overall how we can make GitLab a more lovable product that people just enjoy using. The first one I'll talk about is really operating at scale. And when we see instances scale from dozens to thousands of users, we want to make that a very easy and seamless process where we remove most of the managed manual work that administrators are willing to kind of take at a small scale. But as they scale up, it becomes more and more challenging to deal with. We want to target those tasks, be able to automate them away and make it very easy for instances to scale to thousands of users and beyond. The second thing I think about is how we can enable custom workflow across stages and automate a lot of those business processes that are handled by hand. We want to use GitLab in new ways that really help you get work done and we see that instances and organizations use GitLab in common and uniform ways that don't tend to change much over time, such as applying labels or defining certain groups that are approvers. And ideally, if you're doing the same thing over and over again, we should be able to automate it. And this applies to business processes and we want to be able to automate things in a way that works for your business and reduces manual effort. On the left-hand side, we see what's next. And what's next, I generally think about in the next quarter, the next three to four releases. We don't have specific timing here because the issues and the links that you'll see here are always the best source of information when it comes to what's coming up next. So please click on the links here and the milestones there. We'll be able to tell you kind of when specifically the thing will ship. In the future, I think about things that we're planning, but kind of slightly beyond the next three to four releases. What's next for operating at scale is really improving on GroupSAML. So we shipped GroupSAML previously at GitLab, but we want to iterate on this feature and add things like SSO enforcement and automatic provisioning and deprovisioning with SCIM in order to make it very, very easy to manage membership in GroupSAML. The next priority for us is really like making licensing very easy. One of those pieces is going to be Licensing Sync, which is a new idea where we will push licenses to instances and make it so that you never have to manually deal with a license key again. You'll simply renew a license and we'll simply push a new key to your instance and be able to enable that for you with a seamless kind of user experience that doesn't involve kind of dealing with licensing keys through email. Thirdly, I'm excited about adding new services to .com. As GroupS kind of use our SaaS service, they kind of typically run into some barriers like CI minutes, storage. And as you scale, those become more challenging to deal with. We want to abstract that away and make this very easy to add more minutes, more storage so there's no barrier to your organization to scale on our SaaS product. In the future, we're doing exciting things like making it really easy to manage users and inactive users kind of in bulk. And then we want to start doing some of that workflow, adding some of that custom workflow by automating away frequent tasks by defining some if-then-else logic with automations in GitLab. It's excited to get your feedback on that. So I'd love your feedback on what we've got there. The next thing I want to talk about is really compliance. And GitLab is frequently used by organizations that operate in regulated environments. We want to make GitLab a first-class product for these customers. The first thing that I think about is traceable changes. How can we audit what people are doing and what user-driven changes are taking place in GitLab? Make it very easy to backtrace and make it very easy to understand who is doing what in GitLab. But I think we want to go beyond that. And we want to be able to define custom guardrails depending on what your organization needs and be able to establish what we think about as continual compliance and ongoing compliance without ongoing effort. So the way that we're doing this is by, firstly, by creating a comprehensive audit log in GitLab. Our goal is to record 100% of all user-driven events in GitLab and make it so that if anything, any kind of investigation that needs to happen in GitLab, an administrator is able to have a clear source of information on where to turn and who did what. The second idea is how we can we improve access control for groups? How can we make it so that you can restrict the membership of the access for a group which is very important for GitLab.com and our self-managed customers and do things like restrict group activity to a IP whitelist. So that incoming connections or attempts to change code from outside that a whitelisted range will be denied. And lastly, we're also working on smart card authentication. So being able to support hardware tokens within GitLab and authenticate with actually like something like a YubiKey is something that we've heard lots of requests from customers and we're excited to continue to iterate on. From there, what we're excited to do is to limit like our project and permission scope for an API consumer to only what's needed. Things like personal access tokens require overly permissive kind of scoping. We want to make it so that when you grant access to external parties to consume the GitLab API, you're only granting them enough access to do what's exactly what's needed. And from there, we want to do things like instead of requiring an administrator or a human to be able to parse a log, we want to be able to do that monitoring strictly in GitLab by being able to define suspicious activity and alerting administrators when that takes place. So really, we're excited about like I'll kind of drop in a highlight on smart card authentication in particular. This is going to appear as a login option and you'll be able to kind of sign in specifically with your smart card, even authenticating its LDAP in order to kind of up the ante on compliance and security. We'll also provide administrators the option to even require use of a hardware token to abstract away the need for any kind of username or password, instead users are required to actually have that token on their person and use that to get with GitLab. So we're excited about this. And as we kind of talk about these, the feedback that I look for and then I still have questions on is what manual tasks do you still struggle to work around as a GitLab administrator? What authentication strategies like LDAP, like SAML, would you like for us to continue to invest in? How can we continue to improve the workflow across stages? What typical manual tasks kind of like do you find yourself doing over and over again? Or do your people and your users typically find themselves doing over and over again? And on compliance and security, how do you currently comply with like the internal rules that are set by your organization? When you lie awake in bed at night, where do you feel most vulnerable? Do you feel like the permissions model needs improvement? Do you worry about the auditing capability of GitLab if something goes wrong? And overall, like how should we improve these capabilities and how should we make investments? Those are the questions that we're looking to our users to help us answer. Moving on from those two themes and talking a little bit about analytics and insight in GitLab. Analytics is a tool that we use in GitLab extensively and we want to continue to iterate on it and make it a more and more useful feature to tell users kind of about what's going on in their instance and really what matters. We have, like I mentioned, we have a number of analytics tools within GitLab. And I think one goal for us is to be able to have a flexible scope for when you use them. We're a little bit prescriptive in how you use features like cycle analytics and contribution analytics. And we want to abstract away the necessity to look at these on a project and group level respectively. And we want to be able to provide users with a flexible scope to say, look, if you want to look at cycle analytics at the project group and instance level and compare yourself to others in the industry, you can do that and you can gain insights for how others are using it. So what's next for analytics is really some is really DevOps score, seat utilization and cycle analytics improvements. So for DevOps score, we're really excited about this and we want to be able to provide instances with a little more guidance on how they can use GitLab and how they can continue to reduce their cycle time. The second request that we've heard a lot from users is about how they can visualize how their instance is using seats over time and at which specific users contributed to how their instance is using seats on their license. And lastly, cycle analytics is a really important tool that lots of users of instances use and love in GitLab. We want to make it better and we want to make it scopable to the group and instance level as well as visualize kind of time across stages. We're excited to tackle this in early 2019. Looking ahead to the future, there are two kind of key and interesting analytics tools that we're looking to add. The first is really how we understand contribution analytics at the user and commit level. Who's committing what and how often is a question that frequently gets asked and we want to be able to answer it natively in GitLab. And then lastly, code analytics and identifying hotspots in your code or specific files or maybe not being touched as often or being touched and have knowledge silos where only one developer kind of understands that code. We want to be able to identify those, call out those risks and be able to inform user maintainers and administrators about these kind of areas of risk so they can address them. The first one I mentioned is DevOps score and we want to be able to identify and distill kind of GitLab's adoption into a single metric. And ideally we want to be able to provide clear recommendations and guidance on how users and instances can actually find GitLab, reduce cycle time by comparing your instance to leaders and having clear recommendations and kind of what to do next. So we want to make onboarding and going deeper into GitLab really, really easy and we're going to do it with this analytics feature that we're calling DevOps score. Like I mentioned, visualizing seat usage is also something that users kind of ask for and need. We want to make this really easy to understand, very transparent. We want to be able to clearly show with a visual graph where the y-axis is the number of users over time and then the x-axis represents the month on a week-to-week basis and be able to see just very clearly how your use change on your seat change uses on your instance has changed. We want to be able to have a table on the right-hand side where we backtrace new members and see on a month-to-month basis specifically who is added, specifically what those users cost you and understand that on a month-to-month level for both self-managed and GitLab.com. So we're really excited about this. And then finally, the last theme is really about loveability and how we can make GitLab and the fundamentals really enjoyable to use. Like I mentioned, Manage kind of works on a lot of fundamental concepts in GitLab like projects and groups and user profile and the admin page and we want to make all these really not just functional but also really enjoyable to use. So we want to be able to iterate on those and make it a terrific user experience. And then secondly, we really want to find those magic moments faster. GitLab is a tremendously functional product but when you're getting going, especially as a new user, we want to be able to help users find the magic in the product really quickly and get them up to speed and productive as quickly as possible. So the way that we're doing this is we're improving the group overview. We iterate it on the project page and we want to continue to do this and target the group page next. We want to continue building tool tips throughout the product. We want to do things like improving our status messages so that you're able to schedule out of office time and when you assign issues and merge requests to someone who is unavailable, you're aware and you know. And in the future, we want to go beyond this and have more ambitious additions for the user experience like adding smart dashboards and replacing the homepage with like a customizable set of tools that give you a clear idea of what you need to do that day and what is going on in the instance. We also want to improve onboarding to help new users and admins get started quickly. And we also want to continue to improve the settings pages including adding inline search to be able to help admins find exactly what they need as quickly as possible. Stuff like the group overview I'm tremendously excited about. We want to be able to summarize group activity in a quick view. So as soon as you see a group, you know exactly kind of what this group does what projects they work on and what's going on on a week-to-week basis. We have an overview of the past week to provide an immediate sense of what's going on and epics and pin projects provide a sense for what code and what projects are most apparent in the group. Tool tips. We added these recently for users. We want to continue to iterate and go beyond that for both issues, merge requests, milestones and more. The idea here is that we want to use we want users to stay productive in the moment on the page that they're currently on without having to open up a million tabs and browse away from what it is that they're doing break context. We're excited about this and we want to be able to have a lot of information that's readily accessible but still provides a great user experience. Overall, you know, I'm curious what you think about these themes. You know, what are the most important analytics features for your organization? What do you typically use in GitLab when it comes to analytics? What's still needed? What are the questions that you wish you could answer in GitLab and which features should we spend the most time investing in and improving? And as far as loveability goes, what parts of GitLab still need, you know, a better user experience? What needs attention? What still feels confusing and hard to use across stages? Would love your feedback and love your thoughts there whether or not our road ahead kind of addresses kind of the things that you think we need to be addressing. But really, that's what Manage is all about. It's about helping organizations prosper meet their needs with strong configuration and insightful analytics and removing barriers to finding value for new users and administrators. We want to do this in 2019 by helping instances operate at scale, be more compliant, adding more analytics and insights to the product and creating a lovable user experience. And that's all for now. If you want to learn more, you can read Manage's direction page and browse links in our relevant epics there. The single source of truth on timing should always be what you see in .com, not this presentation. The milestones there are always our single source of truth. And from there, it's over to you. Would appreciate more of your feedback both on this presentation. You should be able to see the link to this deck in the YouTube description below. Feel free to comment there directly. Feel free to mention me on irrelevant issues on .com. And also just feel free to contact me directly through email or by scheduling a video chat through my calendar link there in the link. From there, thanks a lot for your time. Really excited to hear your feedback and I appreciate you listening. So thanks a lot.


Yeah, he plays hard. He's a guy who's in there every day. He works. He grinds and I've been with him for a long time I was with him in Houston. I've seen his struggles with Cancer and overcoming that he's a guy who wants to be here. He cares He puts the work in every day, and I'm happy to see how hard he's doing and how good he's playing Yeah, I can see that Yeah, I don't want to say he's got it nowhere and Terry he beat cancer He fought that for three years, but yeah, he has the hunger. He's been he's he's proven himself He he wants to be in this league He's gonna be in this league for a while, and I'm happy that he's doing well. He's doing well Yeah, that's what football is. You got to go out there and execute.  So she's got to go out there and execute and whoever executes best and Can last longer that's as close to who's gonna win the game We're just trying to go out there and execute on Sunday We're doing whatever it takes. So so we're able to play on Sunday At this point in your career, you're gonna have bumps You're gonna have bruises and it's just the fact of how good can I feel on Sunday? And how do I take care of my body to make sure I'm able to play on Sunday?   They've played hard Yeah, you're going in week one. You kind of don't know what you're gonna see is you get you're looking at camp reps You're looking at last year's season and the more film you get on teams the more you kind of get an idea What you could see so the more film you get throughout the season the better idea what you're gonna see So communication comes with that and the more you play beside each other the more you're comfortable


Now we know football fans can be really rough, but Baltimore Ravens fans, Ravens fans are brutal. When they're frustrated with somebody, they do not hold back for nothing. And with Rashad Bateman right now, Ravens fans, a lot of them, not all of them, they have had this built up frustration because a lot of them feel like the Rashad Bateman hasn't been sort of living up to his status as a first round draft pick. He hasn't been living up to his status as the next thing for the Baltimore Ravens at wide receiver thus far. And we know that injuries sort of have derailed a lot of that and taken a lot of time away from Rashad Bateman. But two weeks ago, there was a lot of conversation amongst some Ravens fans about the possibility of trading one Rashad Bateman. And I refuted that. I said, no, no, no, you don't need to trade. You don't want to trade Rashad Bateman. Why would you do that? Why would you try to weaken the Ravens wide receiver core? But the game this past Sunday against the Steelers, oof, that really didn't help that argument that much because Rashad Bateman, along with the other receivers too, because they flowers, he had a rough game as well. And so did Nelson Aguilore. But a lot of the focus was put on Rashad Bateman because he dropped the touchdown pass. And Mark Andrews too, he dropped a couple passes as well. So everybody contributed. But Rashad Bateman has been the one that a lot of Ravens fans have been focusing on because again, like I said, it's been a built up thing. It's been an ongoing thing with a lot, not all, but a lot of Ravens fans when it comes to Rashad Bateman. And Ravens fans won't let them catch a break because they over there in London right now, they enjoying themselves, actually getting ready to go practice today. Actually when I'm recording this, they should start practicing in exactly one minute because it's 844 AM. So they're gonna be practicing in one minute. But with Rashad Bateman, he put up a picture of himself, just going shopping, just going shopping, doing a little retail therapy. And Ravens fans were getting on him bad. They were letting him have it like, oh, you don't need to be going shopping. You need to be working on your hands, man. And it's like, man, like with football players and fans, I know a lot of fans can put these football players in a box because fans, they're fans of their favorite football team. And when they see these players, they expect these players to be on the field and whatnot performing for their favorite football team. But when they put them in their box, what they can do, they make it like, all right, this player, they need to be focused on football 24-7. And that's all they need to be doing. If they see that favorite player playing a video game, they're like, oh no, he's not focused. If they see their favorite player going shopping and they see their favorite player just having some fun, a lot of them can be like, oh no, he's distracted. He's not gonna be good this Sunday. He needs to get back on the field, watch some film. He needs to be in practice. He needs to be doing all that. And it's like, whoa, whoa, whoa, hold up now. These football players, they got lives too. They got lives outside of their job as well. So even though the Shaw Baby and Company, they had a really rough game on Sunday, that does not stop their lives. It's not like, all right, since they had a bad game on Sunday, they need to eat, breathe, sleep, football 24-7. And that's the only thing that they can do. If they have any type of fun outside of that whatsoever, then they're doing it the wrong way. No, it shouldn't be like that at all.  He just knew. And Rashal Baby is obviously somebody who's very active on Twitter because if he wasn't active on Twitter, like that, then he would not have deactivated. But he is somebody who's on social media a lot, posting stories, posting tweets and all that. So he closed his thing right away. He said, oh no, I ain't trying to take this. And initially, he even, because he was feeling real bad, he initially even declined to talk to reporters for a little while. But then he did speak with James and Hensley and said, you can put this game on me. And then he obviously wants to have a bounce back game, which we hope he definitely does this Sunday in London. But we got to, I think we have to, as fans, just be better. And of course, yeah, we want Rashal Baby to be the best possible wide receiver that he can be. But when fans get frustrated, I think we just got to tone it down a bit. Know that the players, they still have lives. Like try to put yourselves, this is my biggest thing. My biggest thing with just anything. Try to put yourselves in their shoes. And I mean, I don't know what it's like to be on that level because like we always talk about football players, their job, their livelihoods, their careers are on public display 24-7. We know how much they make. We know their job performances. We know their job statistics. We know, get all the analytics and all that. We see if they have a great day at work. We see if they have a terrible day at work. We see that that's on display 24-7. We get informed if they lose their job. We get informed if they could be losing their job. We get informed if they get a new job. We learn about everything that there is to learn about with these football players' jobs. But try to put yourself in their shoes. If you were on public display and you had a really, really rough day at work, how would that make you feel? And then you got all these thousands and thousands, thousands of people coming at you saying, this, that, and a third about you and whatnot. And I know it's gonna be some people, I already know it's gonna be somebody in the comments saying, well, it shouldn't have signed up to be a football player than buddy. I already know it's gonna be somebody who says that.  So it's okay to treat somebody with respect and still treat somebody with dignity, even though they had a rough day at the office.  And the third, how would that make you feel? See, that's why it's so important to try to put yourself in their shoes. Again, whether you're frustrated with them or not, just think about what they could be going through.  But he was doing that, I'm sure, for his own mental, because just seeing a lot of negative stuff over and over and over, that can mess with your mental big time. So I'm glad that he deactivated his Twitter for half a long he did, but it seemed like he's back now and he's in a better mental state. And hey, Rashal Bateman, if I looked at his bank account and said, oh God, I'm good, I'm straight. But hey, Rashal Bateman, the better you do, the better, even more straight your bank account will be. Because when you get that second and third contract in the future from whichever team, whether it's the Baltimore Ravens or not, man, yet that bank account, that money will increase. So go do your thing. We all had hoping for not just a bounce back game from Rashal Bateman, but what I'm hoping for with Rashal Bateman is just a bounce back big time. Because we've seen the flashes in previous games before. We've seen the potential in previous games before, but it's just a matter of putting it all together consistently. We know injuries have derailed a lot of what Rashal Bateman can do in this league. That's been the biggest thing, because it's there. But again, we just want to see it consistently. So hopefully Rashal Bateman, this can be the game where they bounce back. They can leave all their troubles and all the drops and all that. And not just Rashal Bateman, but everybody. They can leave all that bad stuff back in the States. And when they get back to the States, don't pick it up. Leave it in Pittsburgh.   Leave that in Pittsburgh and never go back there again. But hopefully they can all have a bounce back game. And specifically with Rashal Bateman, hopefully he can just really turn that corner. Hopefully we can just really see why the Baltimore Ravens drafted him in the first round a couple years back. And he can really start to show out. Because if he can do that, because again, he got it all. He got the hands of there. Again, this is a rough game. Rough game for him. The hands of there, the route running is there. The speed is there. He got a good side. He got it. It's there. But it's important that the Ravens, Rashal Bateman, they reach down inside of them and they get it out. Because potential is cool. Potential is great. Talking about potential, yeah, it's fun thinking about the what-ifs and what-could-bees. But we all wanna see, and I know including Rashal Bateman himself, he don't wanna just be about potential. He wanna be about what he and what it actually is.


Hey, thank you all for being here. Now listen if you paid attention to the the title said a conversation worth having You're all going to contribute. Okay. All right.  So it's not just going to be Q&A you asking us questions and we're providing answers that we think we know We're actually going to be asking the room questions as well We want to hear from you what your church has been up to what your church is doing But how about this? Let's let's pray. Let's let's do that. Matter of fact, who wants to volunteer? This is interactive. Yes. Yes. Yes. Come on up here. Yes. See you see what he just did follow his lead Follow his lead. Hey, let's pray for us. We pray no mic for us because we have an online community It is an online thing. Awesome. Let's go All right, let's pray father. I just thank you for this breakout session I just pray for all the hearts in this room that they'd be open to hear everyone online as Well, everybody listening that we would just receive and be open about online church and just learning Where we need to go and what's next and Holy Spirit just show us what that looks like Show us what it looks like to be authentic In online church while using technology and keeping our hearts still open and ready for you and Jesus name Amen Amen. Amen. Let's give him a big hand. Thank you so much Thank you so much. Hey, so listen, thank you again for being here. We're gonna ask that Again, please please we want your input what your value want this to be a conversation But I want us to get started this way. All right. Who has a Bible phone Bible anything Who wants to read Hebrews chapter one not the whole chapter just verses one and two Hebrews chapter one Verses one and two come on up. Come on up. Yes. Got the big Bible the family size Yes, Hebrews chapter one verses one and two reason I want to start this way is I want to begin with God That's who while we're here for this is his work And I think the author of Hebrews gives us a unique perspective about his character and nature and how he works That's gonna help set up our discussion when it comes to church being online. All right, would you read verses one and two? Long ago at many times and many ways God spoke to our fathers by the prophets But in these last days, he spoken to us by a son whom he appointed the heir of all things through whom he created the world Awesome. Give her a big hand. Thank you Yep, this is interactive.   All right Here we go. So long ago at many times and in many ways got spoke to our fathers with the prophets Now here we go long ago is showing us God's track record, right? This is who he is at many times meaning he's consistent, right? He's constant and in many ways meaning he's creative when it comes to Discipleship because this is this is really all about mr. Bucky would talk to you a little bit about that It's about us creating a space and time when it comes to Accomplishing a vision and mission of our church that we are speaking constantly and also creatively Can I get amen for that? But in these last days he spoke to us by his son And so it says he God speaks to the prophets but then his also his communication is progressive First he uses the prophets to preach the word of God But then it says through his son the actual word of God teaching the word of God So it's something about communication when it comes to discipleship is also progressive, right? But the fullest expression of God's creativity is in Jesus because and I want to start that way because we talk about church online And we talk about things as easy for us to go systems It's easy for us to talk about technology what type of cameras you use listen if we don't have Christ We missed the whole thing and the fullest expression of the creativity the power Later I'll say he's the express image of God. He is the radiance of the glory of God, right?  We're just gonna have a conversation saying now that we're all online What does that mean or if you're even online, right? And I start that way because this 2020 came and all of us had to go online Whether it was on purpose or not, right? We went there by default Well now this conversation is well, how do we be there by design? We're going from default This is just what we all have to do as pastor Lee said earlier We all went to zero and now we're trying to move to doing it by design and here at radiant church And when we're thinking about what we're gonna title this thing We're honestly like hey, we're trying to figure this out So we're not like hey come here how well we're doing it No, we're gonna call this a conversation because we need to learn We're literally trying to figure this thing out. All right, don't let the cameras fool you and the smoke We're trying to figure this thing out. We are literally trying to figure this out So this is a conversation that we're gonna have with you so that we can learn From one another and I'll just start by saying this we were there by default radiant church has took in the position That we can make disciples online as well. We're gonna be there by design We're gonna try to communicate consistently and create and creatively Pointing everyone to Jesus. We're trying to figure out by being led by the Holy Spirit How can we make radiant disciples to Jesus Christ in the online platform? What does that look like practically? My name is Tim and I am the executive central ministry. That just means I do whatever pastor Lee says but I'm one of the pastors who sits on a senior team and I'm overseeing online So we don't look at this as just a creative thing this collaboration, but this actually sits at the table This actually sits at the decision-making table. This actually sits in a spiritual seat We have a position that we are praying through we actually right now thinking about hiring an online campus Pastor right because we don't pastor computers who pastor people wherever they are So we're going into that the first hire I made was mr. Bucky here mr. Bucky Thornock He's our online campus manager soon to be I'm being prophetic online campus pastor, but um But we hired him to actually be there We're actually meeting with people any way that we can we were there by default, but now we're there by design What does that actually look like and so here's what we're gonna start some of you may have been here You made that jump as well. It's not just something you kept going since 2020 is something you're saying This is what we're doing 2021 and then a future until God says something different I would like to take a moment now to hear from one of you or a couple of you What have you done and your church to go from default? This is what we just were doing to by design This is intentional this we're gonna use as a vehicle to achieve our vision and mission of our church So who's the first one to go give me a minute. Yep. Come on up here coming up here. You got to speak into the mic I'm sorry. We have online Community want to make sure that they are included as well Yep No, that's fine. So even that interaction. We're still learning. Oh, yeah We're not just hosting people in person on site. We're hosting people online, right? Even that right give you example that looks like when we're doing our broadcast service on Saturday We're trying to not say tonight Right. God do it tonight. They're gonna watch that on Sunday morning, right? We are learning Okay, there's been times where Pastor Lisa. Hey scratch Saturday We got to go live one Sunday because it said tonight tonight tonight All right, so please speak into the mic during this time because that will allow us to serve those who are Worshipping with us online. Okay. All right. So what has your church done? How about tell us your name? Your church kind of where you guys are that's your testimony when I hear all that but then also But then also what ways have your church intentionally now have lived in the online space and trying to accomplish your mission of vision? My name is Justin Burrell. I work as one of the production people over at Road to Life Church in St. Joseph, Michigan One thing that we have done to intentionally go online rather obviously like you say we've all went there by default One thing we have done is we actually built a studio room called the ivy It's I'll be honest. I think it's really dope. It's got infinity wall. We got crane cameras like it's for the church of our size it's really really sweet and Thursdays are all primarily online. We've made it a semi hybrid You're talking like max 40 to 60 people can fit in the room, but that'd be like you're packed in there like sardines So we have like some two bleacher seatings a couch just kind of made a real cool Kind of a vibe your room But again, that's primarily all fit for online. So when you're speaking or leading worship You're not leading worship to the room You're leading worship to the camera because those are the people were primarily trying to reach That's one big pivot we've made That's good. I can give him a big hand for that. It's a real big pivot, right? Please take notes. You've heard intentionality and you heard investment Anything you want to do that's going to be excellent. That's one of our values It's going to take you being intentional and actually making an investment I don't want you walking away and discourage saying man, we can't afford an affinity room We can't do it, but it is going to cost you something the same way we would do to create an experiment Experience an environment for those who are in person. Yep, you want to share as well? Yep, tell us your name the church red and quickly share how you've guys have been intentional with your online community My name is Ben. I'm from Hope Church in Spartanburg, South Carolina or Spartanburg in Greenville And one our church is always kind of streamed as far as we can remember before that. We were on TV We did some TV stuff, but like When COVID hit we had to just broadcast and so starting in 2021 We decided to actually launch an online campus that Instead of people just watching what's happening in the room We created opportunities for people to address the online campus directly and so we We host people in the beginning with like a welcome during the countdown where people in the room would see a countdown on the screen that people Watching online would see two hosts kind of interacting encouraging people to press in during worship and stuff like that And then the same thing happening during offering because you guys know like not everybody tunes in right at 10 o'clock or 11 o'clock when worship starts there the numbers kind of Yeah, and so we do a second welcome and then do an offering opportunity during that Time and then we cut back to the the sermon and then after the pastor preaches We pick up where the pastor leaves off and actually communicate and actually do like an online altar call where We actually pray and we have our teams trained to like pray if we're getting a word of knowledge or something like that for someone Watching online. We can communicate it straight there and we actually walk people through that process instead of them Just watching what's happening in the room. We're able to address people directly And so that's when a couple things that we've we started doing starting in 2021 Thank you, Ben. Thank you. I love what he said one thing We're trying to do is even in our communication But even in our mindset people are not watching us. They're worshiping with us. So he's creating an environment That's not just you're watching something. They're ministering to people whether that's through people hosting speaking right directly to them So that's one thing I want you to understand like that. We've made the decision that people can actually worship God at Home they don't have to be in person to do that that that the family is actually the primary way that God wants us to make Disciples and so he's providing his church Hope church providing experience for people to worship not just to watch kind of hear from one of one of the ladies I'm a single ladies. You know how to be single but um I love you guys, but any any of our powerful women of God want to share about what you're doing at your church or something You've seen going from dumb default to design. Yes, you're right here. Yep This one here, maybe I've lived a little bit, but Bucky. I'm Saturday night, Mary Oh here to radiant and I'm a grandma and a mom But I am also a college professor and some years ago I teach for a Christian College Spring Arbor University. I don't know if we have any grads here, but I Started teaching online and when they first asked me to teach zoom I was like, oh, I didn't know I was signing up for this Because you know, I knew enough about computers to be dangerous, but that is really morphed. I meet with you know I teach my classes online and I meet with my students and mentor them and minister to them online I belong to a women's ministerial group and we meet monthly To to speak online to talk about, you know difficult situations meet we may have with folks that we're ministering to and and Bolster one another up and I also mentor other social workers online that are Christians and Meeting with them one-on-one online has really been profound and I didn't think that kind of an intimate prayerful Relationship could happen, but it can because when Jesus is in it, it works Thank you, thank you Again, we're gonna break this up into 15 minutes section so my 15 minutes almost done But I will say this thank you miss Mary For people who are maybe I don't know if the online thing could work How about this in the Bible they met in caves? like We can't I think 2020 at least is taught us and in a humbling way We can't control the medium to which God wants to use to reach people Why not take advantage of every medium of every vehicle? Listen, you don't have to be an online lover to love people You just have to love people and use any tool God gives you right so notice We haven't talked a lot about like this is the web Coding no we're not talking about that We're saying if if you want to love people and reach people where they're at God has given us ways and technologies to come And again consistently and creatively show them who Jesus is and point them to him Right and so now I'm gonna have mr. Bucky He's gonna go kind of transition and then again. He's gonna make this a conversation as well So keep taking notes, please continue to be involved Great as mentioned my name is Bucky I've been a radiant for about a year now and part of why Mary This is the first time we've actually met in person because the only times we've interacted has been online And so that that's pretty cool I actually get to have a quite a few of those interactions where I meet somebody who's been serving with us in our online campus And then it's like oh wow we've been interacting and we've like I've shared stories about my my son So it's just very surreal to have those moments So as pastor mentioned When we're doing online church it we're not ministering to a computer screen. We're not ministering to some avatar We're not ministering to some digital Profile right we're actually ministering to people who are on the other side of that. We're miss ministering to families We're ministering even to nations Even within this last year. We had over 60 plus nations that were involved with our own services. I know with yours The different services will impact different areas different regions So we're impacting outside the four walls of our churches and beginning to interact with people families and even nations and so one of the things that I was just Thinking through as we are bringing this conversation in is why do we want to be online? Why why do online church I? Think it's it's a very it seems like oh well, of course. That's where the people are. Oh, it's a it's a it's a service That's available. It's a it's a resource. It's everybody else is doing and there's all these different reasons why but I think it's very Purposeful for you to ask yourself and your teams of like why are we going online? Why are we on there and it and there can be a myriad of answers It could be simply like hey, we're on lockdown and this is the only way that we can meet and after the lockdown We're gonna go back to in person because this whole online thing just doesn't work for our congregation Or maybe it's like hey, we want to do a hybrid model or hey We want to actually look at this as a is a real campus to be able to provide a Worship experience a church experience for people across the nation and even to the nations But in all of those if your answer doesn't start with Jesus being glorified and people being discipled I think we start getting into what I would call digital consumerism We just put put out content We're just putting out content for content's sake and if you don't know this already This generation has plenty of content and we have plenty of content creators Any one of you right now could go on and grab your Instagram account tick-tock There's so many different apps that you can go and create content and it's gonna live forever on there We have tick-tock preachers. They're preaching false gospels, but they're up there preaching There's not a shortage of content But I think what we can actually bring into this realm is Culture intentional culture and I think the base of intentional online culture is Going back to the roots of a discipleship if we see the person on the other side of the screen as someone who is being Discipled then we're gonna think about it a little differently Because I would think that you'd think about it in this way even as we've been talking about we've been we've been Automatically talking about mostly Sunday morning services or weekend services Online church is a little bit more than that actually because people don't just interact with us on the weekends People don't just even in our church buildings if people only interacted with the church on Sunday morning in your church building Then we have to really reevaluate. Are we effectively discipling people and so it starts to ask the question Okay, what does it look like for this person on the other side of the screen regardless of your situation? Whether it's by default that because of COVID lockdowns You're that's the only way you can reach your people or because you're wanting to do a hybrid system or launching a campus You have to ask yourself. How am I discipling this person and am I effective in doing it? And so going back to that that question of why I'm online am I online? I'm online for that person and I think some of the things that we've discovered is The people that join us online are not the people that would normally darken the doorways of our churches our buildings We're actually beginning to reach into people's lives that we wouldn't have formally been able to reach into because they were so afraid to come into a building We're interacting with people who are in nursing homes. We're interacting with people who are in other countries We're interacting with people. We have a lady. I'm sure she's watching online right now miss Jeannie from Welch, Oklahoma she joined us online and She she was looking for community She was looking for people to encourage her and so she joined us for our weekly prayer meetings and got plugged in and then she was able to plug in with our Be radiant class and she and so many of the different ways that we have to for people to join us online And we were we've been able to walk with her.  That's meeting online from here. We're discipling people and I would say The challenge is is I would like to say that we've been doing it by design But it's been mostly by default in that sense. And so now we get to jump in and begin to ask the question of How are we going to do this intentionally? I Would say one of the the pieces of doing this intentionally is the issue of agreement So in Amos 3 3 it says do to walk together unless they have agreed to meet unless they have agreed to do so If you don't know this people online have a lot of content Even some of the people that join us online. They're listening to they're listening to Jensen Franklin. They're watching Creflodala like they've got everybody that they're they're watching and then they also join with us There's I think taking them to the next step of discipleship is taking them to a place of agreement And what I mean by this is how can we agree on what their next step is? How can we help them find a next step? And that might look different for each of you one of the next steps that we've put in place is Hey, you're joining us on a Sunday or for a weekend service. We're streaming prayer meetings every morning Monday through Friday at 8 a.m Hey, your next step. Hey, can you agree to come and join us for one of those morning prayers? We've got people online come and watch and worship with us and pray with us There's a great next step or maybe someone's like hey You want to get plugged in and start serving? We have a it may be called different for each of us growth tracks We call it be radiant class come and get plugged into part of the team or join a small group We provide all these things that aren't just about the Sunday experience aren't just about the weekend experience But it's furthering their discipleship process and every person is going to come in a different place But you have to get to this place of agreement We have to agree that you want to go somewhere and you want to do it with us We agree that you want to go after Jesus and we want to help you get there We want to help you go deeper in your relationship with Jesus and so we provide services we provide Resources we provide content and content. I made it sound bad content isn't necessarily bad because content Disciples people the Bible is Discipling people the Bible online is discipling people your online services that are recorded and just living online They're discipling people there are people that will go back and watch your services and get saved months years from now It's going to disciple people and so The the question and to turn this into a conversation I got a little preachy Get it The question I really want to bring into conversation is I've mentioned a few ways and again We're we're trying to figure out. How do we disciple people effectively? How do we go into those next steps draw them closer to Jesus and come into some of those agreement points? Some other things that we're working on Launching watch parties where people are actually in their homes Streaming the service on their TVs and inviting their communities because they need community It's not just about the individual We also need them to be in community and yeah, we we love that it happens in the chat But they also need to they need to bump shoulders with some people. They need to share a meal They need to actually have a face-to-face conversation And some other ways we're working on launching some meet and greets where weekly we're going to be setting up zoom calls or zoom calls where people will sign up to come and talk to one of our pastors or one of our Online team members and they're gonna have conversation and the goal of it is hey Mary Thank you for joining our worship our worship services. Where are you from? Tell me your story How can I help you get involved? Where are you at in your journey with Jesus? Hey, that's awesome Here's some great resources. Hey, you should join so-and-so's group here. Let me get you connected They're gonna follow up with you this week. So intentional things like that so the question I have and and I'd love to hear is like How are we intentionally? Discipling people online or do you do you maybe you have an idea or maybe it's something that you're doing right now that you would Say is intentional discipleship in the online platform? Yes Yeah, I would say the one thing that's on my heart is that we have to have an online pastor That there has to be someone that knows these people that knows that Mary tunes in every week and Gets to know that online community There's like two maybe two to three hundred people come in person on a Sunday for us But five to six hundred watch online They're not a second-rate community. They are members of our church So we need to find a way to get them plugged in are they at home because of a health thing or is it because of convenience? someone has to be in charge of You know getting to know them. Why are they at home and how can we get them plugged in? No, that's huge. I mean even as to be honest We're working on this as well like to see how do we actually pass through these people and make ourselves available? The challenge maybe it's a personal thing, but the challenge is like am I available to people? Am I available or have I made myself so busy and so full with trying to do online church that I forgot about Being available for the people and so creating those intentional moments And I think it's and it can look different for each church It can look different for you, but maybe even looking at like your pastor on call How are you creating pastor on call moments for your online people? Is there submission forms? I know that's probably a great way to In I think the awesome thing about all this There's so many free resources now to be able to do this you could do Video pastor on call like how incredible to be able to sit down with somebody and pastor them face to face And you've never met this person and it could go sideways really quick, but how real raw and intentional? Any other thoughts yeah, come on up Hi, I'm Carmen Gibson radio church Kentucky and one thing that has really worked for us is we have an online care card And people that are watching online have the opportunity to fill that out if they have care needs And it has been incredible to see the amount of people that I follow up with those so that we can minister to and care for and just one testimony is a Lady that watches from Ohio her husband is sick with cancer and We are on what we are her community and so we've been able to walk through that with them Through some really hard difficult days Even being online so we pick up the phone and actually call people And just interact that way and to involve them so it's been really good Phone calls who would have thought One more one more thought for anybody Yeah, go on up. You guys already said I think we're in the same conversation. We started with Really defining the the priority and the value of it and so it started with a pastor I like okay It was a media guy that we had who that was his heart deep down inside and the Lord had actually began already initiate that Anointing in his life and so we restructured everything we brought people on staff to actually position him in a place to develop people For that space and so he is now building Essentially, we talk about like the steps that people we want to take into these new levels of discipleship and relationship with people to Learn more about Christ so we have these defined pathways that we've evaluated as successful in the physical So how do we take those physical spaces now into the digital and make them just as impactful just as meaningful? And that's a little bit of a wrestle we've been going back and forth with the corporate worship setting like how do you? How do you create that for somebody in a digital space because there's something so supernatural that's happening that? But then wrestling with the limits of what we think God can and can't do so we've been really Having great conversations on those on those levels, but Ultimately it's connected people with people so we're trying to leverage technology that allows us to get face-to-face with people So there's apps now that work like texting you can actually video chat a conversation and that video chat can actually be going on For an entire month, and it's back and forth little small conversations that you're having videos So we're leveraging that all of the interaction that happens in our comments during services, you know I think in in to my own guilt in past you let people talk, and then you're like oh man great interactions happening But now it's like no no we have to dive into that interaction and then challenge people pray with people and then okay What's the next step they're taking then your growth track is online you connect those to a small group? That's online then geographically finding people to connect people with people and then now what we're looking for is like Okay, if you've got a thriving group that started in digital space now They're meeting together could you actually birth the church from that group that's going there and then giving them a pathway to even do That or even connect with the local church that you know as a part of your network That's like hey Here's a thriving church right next door that you guys can connect with because people need people and I absolutely agree with the value that there is an exchange that can happen on Between screens and online, but there there's something very unique Face-to-face and we want to cultivate that so we've really got to wrestle with what's best for people and make sure that we Don't shortchange them with any kind of substitute No, that's beautiful. I want to last thing I wanted to say and just to wrap this piece up is I Think it is great And I think a few people hit on this like the the pastoring side People are connected To a to a pastor there their sheep that need a pastor to and we are we are entrusted by the chief Shepard who is going to lead and guide us and they need us to be connected there We need to find ways that we can connect with them care with them pray with them love on them Provide needs when that needs to happen But some other things that just to put on your radar not to overwhelm you but thinking about like the church experience that we have in person How can we provide? Some if not all of that experience for someone no matter where they're at So think about this. How are we baptizing new believers in the online world? How are we doing communion right now? It's like hey grab some bread and some water and Whatever you got. How do how do we do baby? Dedications, how do we help people know that they're in a community that's committed to the upbringing of their children? All of these different things start to think about those and don't get overwhelmed as man I've got to do this. No you get to man. This is an opportunity You could we're working on getting prepared to go and dedicate some babies in other cities in other states That's such an opportunity an opportunity to love on people. You've never had an opportunity to do to love on before And so thinking through that and being excited about it because God is going to move through it amen Thank You mr. Bucky Before landing comes he's going to get into some pragmatic things social and all of that but here's thing And I need you to be honest I need you by raising your hand not just if it doesn't apply doesn't apply But I want to see if I'm not the only one has anyone thought through discipleship with the online community actually challenge what you do in person Let me rephrase that all these questions around face-to-face Pastoral call discipleship thing. What's your process has anyone ever has the online? Conversation at all touched home what you knew what you do normally right at all right, so let me ask you this question, right? What's your discipleship process now and that do you know that your staff? Do your people know that know what's interesting the online community doesn't have the luxury of Unclarity do your people know why you do baptism? Do your people know why you do communion or did it ready or did it just show up and watch? But in the online community, we're saying we're going from viewership to discipleship And we we got to be clear we got to be super clear But I want to give you grace because sometimes you may be thinking and we need a shepherd We need a shepherd we need a we need we need someone to come in and pass for this And you hire him and you hire her and then you give him that position and this one before you go Hey, we need this this this this from you ask yourself. Are you doing that in person? What's your in-person pastoral care look like? What is your in-person groups look like but online? Listen, we have to vet our online group leaders like crazy Like so like they're applying for the CIA or something. Why because we haven't seen them Thank you for being awesome. Miss Mary in normal. Yeah, so you're doing good. You're making us look good But but ready but in person does someone just show up to your grove track You only had one conversation with them a coffee and then you put in people in their home I'm preaching now. All right, so So seriously think about that, right? And so for us here at Radiant Church We just the pastors got together pastor lead led the meeting was like, you know what? What is discipleship here and a lot of that came from as we're trying to figure out discipleship out there? Right think through how you're discipling people think and how you're going from viewership to Discipleship from just showing up to actually being in community with people someone coming alongside of them walking with them and Matureing them in the gospel so they're growing up in Christ. Amen. Amen. Mr. Landon, would you come and do your little section here? It's a big big section. Yeah, so my name is Landon I am Radiance media manager and copywriter, so I work alongside these guys a lot You know church online is on social media, you know, you're on YouTube you're on Facebook, Vimeo, all those all those good spots, but just want to share, you know, some practical Things around digital engagement in social media that all can relate to church online and then want to open up to see What you guys have been doing throughout this last year that's been crazy and Just crazy. It's the best word for it So also, I'm usually behind the camera and not in front of the camera. So this is very Stretching for me. So some grace would be great But no super super excited to be here and share Share some of my heart. So first with digital engagement. I'm a part of our creative and communications team So we serve all the departments in our church, so I'm media manager and copywriter I help out with website all that stuff. We have a actual digital engagement Guru named Ron who's amazing with all things like ads and analytics and all that good stuff We have graphic designers. We have a Creative lead we have a videographer Alenna crushing it with that awesome contraption. She's wearing And yeah, we just have have an awesome team that we all work together we Run with projects together and really just communicate communicate communicate really well to you know get the tasks done to Help keep this thing running So that's how our team works and not all churches are Like that or have you know the capabilities to have that many people and you know multicampuses that adds another Dimension to that so you know not not all churches have to follow that plan, you know, not all you know ministries have to follow that type of you know organizational chart and That's okay. You know, we're not all You know Supposed to be like an elevation or you know all these different Different organizations that run different, you know, God has placed a calling on your church on your on your staff on your department and You know, you just run with what you have and You know, we we shift things all the time and our team, you know as we've grown as a church our team has grown we started much smaller from even when I joined staff a year and a half ago and we've we've grown in numbers and We've continued to add add people to that and just doing our best to serve serve online and Everything well the best weekend So I want to jump in a couple quick things regarding advertising and analytics we Regarding advertising really be purposeful. That's of really really big thing behind it.  Gonna do through this how how can we use this to you know, reach people reach people well If you guys didn't know there's something called Google ad grants for nonprofits That gives you up to $10,000 per month So I don't have a ton and ton of details about that, but really I would encourage you to look into that because We use it really well for awareness with just you know, everything from weekend services to Water baptisms to child dedications both in person and online, you know, just you know making people aware of Radiant church and what we are doing Free money, I mean you can't can't complain about that Another thing with Advertising something to consider if you don't have an in-house like resource you can always Outsource to a professional. There's a lot of Organizations and companies that will even run those nonprofit ad grants for you So if you don't have the capability on your team to do that yourself, there's a lot of great resources out there couple things with analytics Another great Google thing Google analytics great insights into demographics location data To see who is viewing your content which will then help you target Those ads that you can end up running to make sure they're being as effective as possible Last thing with that I would say really be intentional about setting up time to review Those analytics to review where people are joining from not just the total number and leave it at that But what age group what you know? Literally all all the subjects really narrow it down so you can target like oh we got a lot of Single women are watching from Grand Rapids. Let's target things there and you know Really really strategize behind that like just as you review weekend services or review prayer meetings and different events Review these because it will help you grow and it will help you reach your online church community So now into my favorite social media so Really the Lord has placed on my heart which didn't know you guys are gonna be so much on discipleship, but Having your social media be more of a pulpit and less of a bulletin and really really focusing on you know just Just engaging and discipling your your audience, you know not just Posting to post you know not just because oh that'll look good with the theme and you know you want to look great You want to be excellent all those things are great But really what's the why behind you're posting something are you doing it to?  You know it's not just you hit one button and it's done You know that's gonna show up on hundreds and thousands of different people screens and That one post that one you know sentence that you write in the copy like that can make someone check out your service That can make someone you know come and attend on a weekend and yeah, there's just Just a lot around you know just don't post You know you get your weekly weekend invite in you get your prayer meeting invite You get your water baptism coming up But no like share share what is being preached on the weekend to share clips share You know excerpts from what is you know What's pastor Lee saying? What's what's your pastor? What's your pastor saying and have your your social media reflect your church? Another thing is Look at it from the user's perspective You know sometimes we get in our processes and we get in our own heads about you know this make this makes sense to me Because I've been doing this for so long But to a first-time guest your website might be a disaster and might be Impossible to find certain things your social media might be posting Content that does not relate to to them like you think you think it does you know your your processes Aren't their processes so really think of it through the mind of the consumer of the one who's gonna be seeing your content and Give them prompts to engage with it give them questions at the end of your posts You know saying what was the biggest takeaway from? From the weekend share share your thoughts We'd love to hear and then share those share those testimonies share those share those stories that come in through social media because you know your other online people will see that oh this person from Oklahoma or wherever Arkansas they they watch the service and they They had their life changed they got baptized in their bathtub like I want that you know I want more of that So you know that can really really encourage someone so sharing sharing that content that You know makes sense to the consumer and makes sense to who you're directing it to is just so so important Um Excellence excellence is something that is a part of the radiant way It's you know something that we we strive for in every facet So you know whether that's the photo you're posting if you want to be as good a quality as can be Your copy you want it to be as engaging as can be you want it to you know really? Impact impact someone but you want it to be done well like if you're worried that you might have spelled something wrong Run it by someone else Download Grammarly you know read through it two three four times you know nothing worse than Spelling something horribly wrong and having Pastor Tim get an email because I spelt something and yeah, we don't want that You know that's that's not good. So Really just excellence in all always if it's just an extra 30 seconds to read through it again extra 30 seconds to make sure It's cropped. Well the photo the the reel the audio is good all those different things like those 30 seconds can Likely be a first impression for someone checking out your church and you know You want them to think that you do all things in excellence Um Last big thing is really be active and engaging you know respond to respond to messages when you get them so many churches and different Different companies or whatever just have like an automatic response like hey We'll be with you as soon as we can and then it goes into a folder and never gets responded to that's the worst You know have someone on your team who's willing to Read those messages pray about those messages if you have you know other people that can Pastors especially if you have Pastors who can like be monitoring especially a pastor on call, you know if a big message comes in and you know have someone available Don't feel like you have to take it all on your own, but you know Just engage with them the best you can on church online comments, you know respond Make people feel welcome make people um You know you can leave a like or whatever and think oh that's good, but no like a simple response like hey We're so glad you're here with us Let us know if there's anything we can do for your oh check out this website where you can give us some of your information And we'd love to follow up with you that that type of thing You know you're more you're more than Sundays, you know, it's it's a full a full week of Being the church, you know, you have people who While some come to the church only on Sundays, you know, they'll engage with you throughout the week They'll engage in your prayer meetings. You'll engage in you know, whatever you have so Just just keep that in mind and last thing I would say be creative and try out new things Especially Instagram stories. They're the best they go away after 24 hours Just you know experiment try different things don't feel like And also don't feel like you have to like copy what the big church is doing like don't feel like oh Elevation did this really cool thing and oh transformation church did that or radiant Kalamazoo did that like, you know every church is different God has called your church to where they are for a reason and Don't feel like It has to be this unorganic thing like, you know, really just pray about what you're posting pray about the content you're sharing And be creative try new things. It's it's great. So if anyone have any Just comments or feedback from the last year that you guys have Experienced on the social media side of church online Great awesome. No, no, thank you Landon. Thank you so much.  This is open for you if you have a question feel free to raise your hand Say your question now repeat it But if not if you have some other things you just want to throw out there that you just been doing This is your time to shine right because as you shine guy gets a glory for that. So who was yep. Yes, sir Awesome. So the question was What do we mean when we said for the online community? Agreement as we try to get people to walk with us. Mr. Bucky. Yeah, as I was mentioning, there's there's lots of Content out there. Like I said, we have people that are joining us for they're going to five different services online every morning They're not just coming to our prayer meeting I think the agreement place is when we agree to go to a next step with them and that can look like different things Maybe it's helping them get to an agreement point by like saying like hey, could you would you sign up for this small group? Would you actually give us your information and actually agree to start attending a small group? That's a way to get to us next step Maybe it's through hey start going to an online prayer meeting regularly Finding those ways that they don't just come and consume, but they actually start to Come in agreement with the culture and the way that you are Cultural eat structure for breakfast every day Like you need to have that culture instilled into people and you do that by having them come and start agreeing with it And I think even to the place of what Landon was saying of like there's all these different churches doing all these incredible things We're not elevation we we may think we want to try to be elevation But we're not we have a different culture and when we're inviting people in we want them to say hey Say yes to this culture like if you if you jive with us if this is like the the the the path you want to go down You you love our culture come walk an agreement with us and when you're in agreement You can walk together you can challenge them You can't challenge someone that hasn't agreed given you that permission and even in discipleship Another practical way that looks like so we have a class called be radiant on class the same thing may have new welcome or you know New newcomers we do that online. Mr. Bucking. I host that and we meet with people smaller groups of people and Actually as they take that class I say they want to take the next step and be a part of team radiance some type of volunteer Capacity they have a pastoral follow-up one-on-one Right we do that in person, but we also do that online So the agreement was some look practical do you agree our statement of faith? We have that a lot like people asking those questions theologically what about this the tithing question that this question and so agreement another way I would say that is a spiritual leadership and authority So if you're gonna have an online pastor, hey, are we are you gonna allow us to shepherd you? Are you gonna allow us to disciple you the same way you would do that in person? And so that's one practical way we look for agreement we set up next steps We interview people we ask them about their story their testimony they ask us and we say hey Is this a thing it's almost like kind of like a little dating thing right like is this a thing? It's the thing. All right, let's make it a thing. We do that. Yep How do we broadcast that we use zoom right now zoom? I know Scott Lindsay said that was this new curse word Use whatever zoom Google meet, but yeah, we use zoom So they're asking for the online community. They're asking about views. How do we looking at analytics? How do we kind of measure that how we measure that which one you want to take that one too? Yep We've actually done some reshaping of this we had some ways that we were Measuring that and so I think it's a it definitely flows depending on what kind of platform you're on I But personally and within what we're doing we try and look at peak viewership Because a lot of the different platforms have so many different ways to measure how people are viewing And a lot of this especially the social Sites they're looking at length of time and the average length of a video on YouTube Facebook You're looking in like three to five minutes And so what what lengths of time are they looking at one minute and three minute views? Well, it doesn't tell me how many people actually Stayed on my service if I look at the one minute views But if I look at peak viewership, you'll see this in the analytics within the creator studio for Facebook within YouTube and even with There's some if you use the free resource church online They have ways to show you these things But looking at that and generally that that peak view Maybe you have some other incredible resources But it does show kind of a steady line of how people have engaged throughout the service We found that's the the best and most honest way to determine viewership Yes Here's the link you throw to Yes, and I believe Check me on this. I believe we can share some of that right that we have like different documents and forms That's not copyright or anything right here the copyrighter guy, but um No, that's such a great question one. It's helping us like Repeat the question They're just looking for different documents and things that we have as you run into different situations Especially if you can't just be on screen all the time Right. So how do you train people? So yes, we do have that. We would love to get like We really want this to be valuable like get that from us And but also one thing Mr. Bucky has helped out a lot just hiring him as an online campus manager We have safety teams. You've seen them with the bright yellow shirts. You know what I mean? I like mine to be a little bit more incognito, but oh, well, but like that security, but uh Whatever anyway, but mr. Bucky came and said well, how do we doing safety online? What is our safety protocols for someone going like in on a comment section like what do you do? Well, then he met with one of our our least security guy here Came up with a whole Security kind of thing and now we're giving that to those who serve online as we go through that and so yes We do do you need it? Yes And we're working it. I mean that's new we're what a month or two into that So yeah, I'll answer a little bit more on it One resource so you can look because I know you mentioned like how do you answer certain questions? We have radiant church slash foundations with there's a ten-part foundations video set That pastor Lee dead that that's a great resource to go through pastor Lee also just did a sermon series About the radiant culture the the five found five values of radiant If your pastor can even do like a like sometimes it's just questions about like Hey, what do you guys? What do you guys believe? What's your values and having some videos videos are great because there's so much more engaging than just just text So create some videos the resource there also look into things like Knowledge bases so there can be websites where you can create a knowledge base where it's articles and You write those articles out and you it could be a question of like who is the Holy Spirit have it written out? Have it it's gonna take some time and some effort to put into this But create those knowledge bases and then have those links for your volunteers and your staff So it's like hey, you don't have to know the answer Send them to a resource and if you don't have the resources find somebody that does and and steal the resource I Think that's just gonna be your best way of going about that because you can't expect everybody to have all the right answers And then your last I tell my volunteers all the time your last default contact us like give them the contact us form Have them right fill out their information have a pastor do the follow-up later And then give your pastor a warning that you sent someone who wants to explain the trinity baptism of Holy Spirit and tithing all at once So please do that Now that's great buggy Somebody else you got a question or even a hack something that you're doing a tip that that's been really really good Something that's been a win for you and your team during this time Yep, yeah, come up here. Yep. We got we got three minutes. Well, that's until the online Community shuts off which we do value you come back next year. You get the after party and all that stuff. All right, here you go So just something that has worked well for us from the church plant perspective I'm my name is Kaylee. I'm with converge community. We're a brand new church plant We had our very first meeting last week of January 2020 Promptly Coven knocked us on our butts had to figure out. All right How do you take a launch team of 50 people and keep them going all of that stuff? I think one of the coolest ways that we found To keep people engaged is not just having somebody to moderate comments We do largely Facebook Facebook live. That's our that's where most people are tuning in But we've got our team at home people who Due to covert reasons are not leaving home. They are dedicated at home people They're moderating but they're also communicating to somebody who's at the in-person service who is going up and reading questions out loud Who is reading prayers that people are typing in the Facebook comments? And it's given our people a way to actually engage in the service itself With us. So those of us who are there in person Leading preaching doing music all of that we've got people at home and there's an intercessor there That's hey, we're we're filling you guys in and they're they're hearing they're seeing their questions on the screen They're hearing their prayers being read on the live stream And it's a cool way to take that one step further big church is probably don't have that option But if you're a smaller church try it out. It's been really good for our team. Thank you so much. Thank you so much All right, we got two minutes just 120 seconds. Somebody else give me a hack Something you do something that has gone. Wow. Yes. Yes Yeah, so he said watch your live stream. Yep, like it's game film to see what you can fix now Some of you you're gonna take that overboard, right? No be gracious. He's he's he's saying that we're I'm reading his mind But seriously watch watch what you do watch what you do and how you can do that Hey, we're allowed to keep this conversation going, but I'm just gonna pray for us just to honor you in your time If you want to stay stick around for a little bit. Let us know. Okay. Let me pray father. We we love you Jesus we truly do adore you Holy Spirit, we desperately need you God. I thank you for my brothers and sisters who are here to serve you I ask you to empower them to do what only you want to do God, we believe we're doing your will and that you care about it So ultimately it's you who must build your church and we live and breathe off that promise Teach us again how to abide in you to give the fruit that only glorifies you and help us Shepherd love and disciple those that you have put under our care is in Christ's name that we pray and everyone said amen Amen. Hey, thank you so much. Thank you so much


Did you know that using headings on your websites posts and pages can be the difference between connecting with your website's audience or Resulting them bouncing away to find a different website For example, imagine you are a parrot owner in a coastal town and a hurricane is coming And you need to find information fast on how to keep your feathered friends safe Which of these two articles are you more likely to read? Most people will bounce away from this first example because without headings They can't find what they're looking for quickly and they'll go in search of a different website that they can understand a lot more quickly Headings serve to organize content and make it easier for the reader to navigate and locate information Most importantly, they are essential tools for accessibility and search engine optimization By the end of this tutorial you will be able to use headings correctly across your websites posts and pages for readability accessibility and SEO purposes For content purposes, it's important to use headings to introduce new topics sections or articles to guide the reader's eye Let your readers skim your content to give the reader an idea of what to expect and break topics up into smaller more digestible pieces of information Headings use typography and formatting to distinguish them from the rest of the content Website headings often use larger font sizes and different font weights or colors to differentiate them from the main body of the text However, to use headings well in a way that will rank your website higher in search engines and make your website more accessible You need to do more than just adjust the size of your paragraphs Instead use the headings block to organize content and indicate the hierarchy of information Here I am transforming this paragraph block into a heading block Each page should have one main heading the topic of the post or page by default Wordpress makes your page or post titles an H1 This first important heading should accurately and concisely summarize the content of the poster page To start adding heading blocks open up your inserter and search for the heading block Your pages and posts will be broken up into subheadings Subheadings such as H2 H3 all the way to H6 with WordPress can then be used to break the content into sections and subsections Fun fact, you'll notice when you use your first heading block that H2 is automatically selected That's because your page or post title is your first primary heading Once you've added a heading you can change which heading is visible by selecting the heading in the list view then selecting the option that says H2 From there you can structure your headings Headings are important for accessibility Using them incorrectly means many people will not be able to access the information on your website When you use headings for accessibility this allows screen readers to better navigate the page and quickly find relevant information Also keyboard only users can quickly skip to the right section with a click of a button Without headings the screen reader has to read this entire chunk of text out loud There are no headings to allow users to jump ahead If I add headings the screen reader or keyboard can allow its users to quickly navigate to the section That is relevant to them such as if they own an eclectus parrot and not an Amazon parrot Properly using headings also makes content more scannable for users with cognitive disabilities such as dyslexia or ADHD Finally they help users with low vision to maintain structure of a page when zoomed in As a user with low vision zooms into a page the different sizes of text allow them to keep track of where they are on a website Here are some tips on writing headings First structure your headings into logical chunks For example this post is about parrots which is the title the H1 It's considered a best practice to only use one H1 per page though there may be some use cases where you use more than one However when in doubt stick to one I decided to start my article by writing about parrot health which I use an H2 for this relates to about parrots Another subtopic about all parrots and then parrot health is nutrition It falls under the heading parrot health so I'll drill down to the next subheading Each subtopic should relate to the topic above it similar to a magazine article Next use headings in chronological order H1 followed by H2 H2 followed by H3 As your topics get more individualized When you finish writing in one topic and want to switch to another It's okay to switch back to an earlier heading that relates to your post or page topic like you see here For example parrot enrichment is important to parrot health But it isn't really about nutrition so I switched back to an H3 in this example Next use headings with consistency While you do have the option to style each heading uniquely in your site editor's style section It's a good idea to use the same heading hierarchy and styling throughout your site to create a uniform look and feel Next make your headings stand out with font size, weight and other styling options This will make it easier for users to quickly identify the most important parts of your content Also use headings sparingly be descriptive concise and relevant Your heading should provide a clear and concise summary of the content that follows They should accurately reflect the contents of the section Be careful not to overuse headings Overusing these can be confusing and overwhelming for users So use headings only where they add value to the user experience Consider SEO and writing headings otherwise known as search engine optimization You can choose to thoughtfully embed keywords into headings to boost your website's rank in a search engine But be careful not to overuse this as this can be seen as spammy and harm your rank in a search engine Don't only use headings for SEO purposes, this can result in poor user experience Your main goal should always be to organize and present content in a way that is clear and intuitive for the user Did you know? You can use the outline feature under your list view to quickly check your headings Select the list view icon then outline If you read over your headings imagine yourself as a reader quickly skimming your page Would these headings make sense if you didn't see anything else on the page? Does your H2 heading relate to your H1 heading? Wordpress will also alert you in this outline section if you accidentally skip a heading level Helping you to ensure that they're in chronological order You can check your pages for any errors so that you can correct them quickly rather than searching block by block One last tip It can be tempting to use your heading block stylistically for emphasis like I did here Don't do this If you're looking for a stylistic flair instead use an additional block such as the quote block Or transform the heading to a paragraph block and use your settings to adjust That looks better For more information on using headings please see the Wordpress handbook page on using headings in content Happy writing